WQCSD0407_Compliance Evaluation Inspection_20190819

ROY COOPER
Governor
MICHAEL S. REGAN
Secretary
LINDA CULPEPPER
Director
Mr. Shannon Becker
Aqua of North Carolina Inc.
202 MacKenan Court
Cary, N.C. 27511
NORTH CAROLINA
Environmental Quality
August 19, 2019
Subject: Compliance Evaluation Inspection
Windemere Waste Water Collection System
Permit No. WQCSD0407
Iredell County
Dear Mr. Becker:
1. Mr. Tony Parker and Mr. Michael Meilinger of the Mooresville Regional Office of the NC
Division of Water Resources (DWR or the Division) conducted a compliance evaluation
inspection (CEI) of the subject wastewater collection system (WWCS) on August 13, 2019.
The assistance provided by Mr. Ricky Reynolds during the inspection was greatly
appreciated. A copy of the inspection report is attached for your records and inspection
findings are summarized below.
Site/System Review
2. The following system components were inspected:
a. One manhole was inspected.
b. Three pump stations were inspected.
3. As you are aware, owners of permitted collection systems must comply with their permit
and all rules listed under NC Administrative Code 15A NCAC 02T .0400, et seq. The
system status is outlined below:
a. 15A NCAC 02T .0403(a)(1): Requires that the system be effectively maintained
and operated at all times to prevent discharge to land or surface waters and any
contravention of ground or surface water standards.
Observations: The system has had no reportable spills for this review period.
Compliance Status: Compliant
North Carolina Department of Environmental Quality I Division of Water Resources
Mooresville Regional Office 1 610 East Center Avenue, Suite 301 1 Mooresville, North Carolina 28115
NORTH CAROLINA �
oewro�e�� a 704,663.1699

In
51
15A NCAC 02T .0403(a)(2): Requires that a map of the wastewater collection
system be developed and actively maintained.
Observations: A general map was available during the inspection and more
detailed maps not reviewed are located at Aqua's Denver Office.
Compliance Status: Compliant
15A NCAC 02T .0403(a)(5): Requires that the permittee or its representative
inspect high -priority sewers (HPS - as defined in 15A NCAC 02T .0402(2)) at least
once every six months and document the inspections.
Observations: The system has no High Priority lines.
Compliance Status: Compliant
15A NCAC 02T .0403(a)(6): Requires that the permittee or its representative
conduct a general observation of the entire wastewater collection system at least
once per year.
Observations: These activities are conducted via work orders and line cleaning
activities by contractors and during routine inspections, all of which are
documented.
Compliance Status: Compliant.
15A NCAC 02T .0403(a)(7): Requires that overflows and bypasses from the
system be reported to the Division's Mooresville Regional Office in accordance
with 15A NCAC 02B .0506(a), and that public notice must be provided as required
by G.S. 143-215.1C.
Observations: The system has not had any reportable spills for this review period.
The NC regulations and statutes, which cover the reporting requirements for SSOs,
are found in NC Administrative Code 15A NCAC 02B .0506(a) and NC General
Statute 143-215.1C, respectively. You may access the NC regulations online at the
NC Office of Administrative Hearings (OAH) website at:
http://www.oah.state.nc.us/rules/ and the NC General Statutes online at the NC
General Assembly's website at:
http://www.ncga.state.nc.us/ ag scripts/Statutes/StatutesTOC.p1. You may wish to
review them to ensure you are fully familiar with all requirements.
When reporting SSOs to DWQ, you must call the Mooresville Regional Office
(MRO) at 704-663-1699 during normal business hours. If outside normal business
hours, you must report the spill to the NC Division of Emergency Management at
1-800-858-0368. Please note that all reportable SSOs must be reported within 24
hours of the occurrence, or first knowledge, of the SSO. Please also note that voice

mail or faxed messages are not considered as the initial verbal report. You must
talk to and report the spill to a live person.
Compliance Status: Compliant
f. 15A NCAC 02T .0403(a)(8): Requires that a grease control program be developed
and implemented as follows:
1. For privately owned collection systems, the Grease Control Program shall
include at least bi-annual distribution of grease education materials by the
owner or representative.
Observations: Educational information is mailed 2/year and on website.
g. 15A NCAC 02T .0403(a)(10): Requires that documentation be kept for all
activities you undertake to comply with the requirements of 15A NCAC 02T .0403,
subparagraphs (a)(1) through (a)(9), for a minimum of three years, with the
exception of the map, which shall be maintained for the life of the system. Also any
new additions, subdivisions or phased development needs to be incorporated as
well.
Observations: Records and a system map were available.
Compliance Status: Compliant
The inspection report should be self-explanatory; however, if you have any questions
regarding the inspection report or this letter please give me or Tony Parker a call at 704-
663-1699.
Sincerely,
DocuSigned by:
Aoa w H P44,t4 for
F161 FB69AMUA3...
W. Corey Basinger, Regional Supervisor
Mooresville Regional Office
Water Quality Regional Operations Section
Division of Water Resources, NCDEQ
Attachments:
BIMS Inspection Report
CC: MRO
Central Files/PERCS Unit (e-copy)

Permit: WQCSD0407
SOC:
County: Iredell
Region: Mooresville
Compliance Inspection Report
Effective: 11/16/10 Expiration: Owner: Aqua North Carolina Inc
Effective: Expiration: Facility: Windemere Collection System
Contact Person: Joseph R Pearce
Directions to Facility:
System Classifications:
Primary ORC:
Secondary ORC(s):
On -Site Representative(s):
Title: Director of Operations
Certification:
Related Permits:
NC0080691 Aqua North Carolina Inc- Windemere WWTP
Inspection Date: 08/13/2019 Entry Time: 12:20PM
Primary Inspector: Tony Parker
Secondary Inspector(s):
Phone: [phone]
Phone:
Exit Time: 01:40PM
Phone: [phone]
Reason for Inspection: Routine Inspection Type: Collection System Inspect Non Sampling
Permit Inspection Type: Deemed permitted collection system management and operation
Facility Status: Compliant Not Compliant
Question Areas:
Miscellaneous Questions General Grease Control
Spills/Response Plan Inspections Lines
Manholes Pump Stations
(See attachment summary)
Page 1 of 6

Permit: WQCSD0407 Owner - Facility: Aqua North Carolina Inc
Inspection Date: 08/13/2019 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Inspection Summary:
Page 2 of 6

Permit: WQCSD0407 Owner - Facility: Aqua North Carolina Inc
Inspection Date: 08/13/2019 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
General
# Is this system a satellite system?
# If Yes, what is system name or permit number?
Is there a overall sewer system map?
Does the map include:
Yes No NA NE
❑■❑❑
■❑❑❑
Pipe sizes
❑
❑ 0 ❑
Pipe materials (PVC, DIP, etc)
❑
❑ 0❑
Pipe location
❑ ❑ ❑
# Flow direction
❑
❑ ❑
# Approximate pipe age
❑
❑ 0❑
# Pump station ID, location and capacity
❑ ❑ ❑
# Force main air release valve location & type
❑
❑ ❑
# Location of satellite connections
❑
❑ ❑
Are system maintenance records maintained?
0
❑ ❑ ❑
Comment: This is a private deemed system.
A general map was available and detailed maps not reviewed
during this inspection are maintained at the Aqua office in Denver including but not limited to as
builts.
Grease Control Yes No NA NE
Is grease/sewer education program documented with req'd customer distribution? ❑ ❑ ❑
# Are other types of education tools used like websites, booths, special meetings, etc? ❑ ❑ ❑
If Yes, what are they? (This can reduce mailing to annual.)
Web site and mail outs 2/year.
For public systems, is there a Grease Control Program via an ordinance/agreement? ❑ ❑ ❑
If Yes, does it require grease control devices at applicable locations? ❑ ❑ ❑
Is the Grease Control Program enforced via periodic inspections/records review? ❑ ❑ ❑
Is action taken against violators? ❑ ❑ 0 ❑
Comment: Aqua has a sewer use policy approved by the NCUC for -grease control. This is not an
ordinance.
Spills and Response Action Plan Yes No NA NE
# Is system free of known points of bypass? 0 ❑ ❑ ❑
# Have there been any sewer spills in the past 3 years? ❑ ❑ ❑
If Yes, were they reported to the Division if meeting the reportable criteria? ❑ ❑ ❑
If applicable, is there documentation of press releases and public notices issued? ❑ ❑ ❑
Are all spills or sewer related issues/complaints documented? ❑ ❑ ❑
# Are there repeated overflows/problems (2 or more in 12 months) at same location? ❑ ❑ ❑
Page 3 of 6

Permit: WQCSD0407 Owner - Facility: Aqua North Carolina Inc
Inspection Date: 08/13/2019 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
# If Yes, is there a corrective action plan? ❑ ❑ 0 ❑
Is a Spill Response Action Plan available? 0 ❑ ❑ ❑
Is a Spill Response Action Plan available for all personnel? 0 ❑ ❑ ❑
Does the plan include:
# 24-hour contact numbers
0
❑ ❑ ❑
# Response time
❑
❑ ❑
# Equipment list and spare parts inventory
❑ ❑ ❑
# Access to cleaning equipment
❑ ❑ ❑
# Access to construction crews, contractors, and/or engineers
❑ ❑ ❑
# Source of emergency funds
❑ ❑ ❑
# Site sanitation and cleanup materials
❑ ❑ ❑
# Post-overflow/spill assessment
0
❑ ❑ ❑
Comment: No spills for this review period.
Inspections
Yes No NA NE
Are adequate maintenance records maintained?
❑ ❑ ❑
Are pump stations being inspected at the required frequency?
❑ ❑ ❑
Is at least one complete functionality test conducted weekly per pump station?
❑ ❑ ❑
Is there a system or plan in place to observe the entire system annually?
❑ ❑ ❑
Is the annual inspection documented?
❑ ❑ ❑
# Does the system have any high -priority lines/locations?
❑
❑ ❑
Are inspections of HPL documented at least every 6 months?
❑
❑ ❑
Are new lines being added to the HPL list when found or created?
❑
❑ ❑
Comment: No HPL's
Lines/Right-of-Ways/Aerial Lines Yes No NA NE
Please list the Lines/Right of Ways/Aerial Lines Inspected:
Are right-of-ways and easements maintained for the full width for access? ❑ ❑ ❑
If No, give details on temporary access:
Is maintenance documented? ❑ ❑ ❑
Were all areas/lines inspected free of issues? 0 ❑ ❑ ❑
Comment: Aqua had jetted the lines in this system and documented same.
Manholes
Yes No NA NE
Please list the Manholes Inspected:
One U/S man hole from the Cats Paw P/S. No issues and free flowing.
Are manholes accessible? ❑ ❑ ❑
# Are manhole covers/vents above grade? ❑ ❑ ❑
Are manholes free of visible signs of overflow? ❑ ❑ ❑
Page 4 of 6

Permit: WQCSD0407 Owner - Facility: Aqua North Carolina Inc
Inspection Date: 08/13/2019 Inspection Type : Collection System Inspect Non Sampling
Reason for Visit: Routine
Are manholes free of sinkholes and depressions?
0
❑ ❑ ❑
Are manhole covers present?
0
❑ ❑ ❑
# Are manholes properly seated?
0
❑ ❑ ❑
# Are manholes in good condition?
0
❑ ❑ ❑
# Are inverts in good condition?
0
❑ ❑ ❑
Is flow unrestricted in manholes?
0
❑ ❑ ❑
Are manholes free of excessive amounts of grease?
0
❑ ❑ ❑
Are manholes free of excessive roots?
0
❑ ❑ ❑
Are manholes free of excessive sand?
0
❑ ❑ ❑
Are manhole vents screened?
❑
❑ 0 ❑
Are vents free of submergence?
❑
❑ 0 ❑
Are manholes free of bypass structures or pipes?
0
❑ ❑ ❑
Comment
Pump Stations
Yes No NA NE
Please list the Pump Stations Inspected:
Windemere Club House and Cats Paw P/S's.
# Number of duplex or larger pump stations in system
2
# Number of vacuum stations in system
0
# Number of simplex pump stations in system
0
# Number of simplex pump stations in system serving more than one building
0
How many pump/vacuum stations have:
# A two-way "auto polling" communication system (SCADA) installed?
0
# A simple one-way telemetry/communication system (auto -dialer) installed?
2
For pump stations inspected:
Are they secure with restricted access?
❑ ❑ ❑
Were they free of by-pass structures/pipes?
❑ ❑ ❑
Were wet wells free of excessive grease/debris?
❑ ❑ ❑
# Do they all have telemetry installed?
❑ ❑ ❑
Is the telemetry system functional?
❑ ❑ ❑
Is a 24-hour notification sign posted ?
❑ ❑ ❑
Does the sign include:
Owner Name?
❑ ❑ ❑
Pump station identifier?
❑ ❑ ❑
# Address?
❑
❑ ❑
Instructions for notification?
❑ ❑ ❑
24-hour emergency contact numbers?
❑ ❑ ❑
Page 5 of 6

Permit: WQCSD0407 Owner - Facility: Aqua North Carolina Inc
Inspection Date: 08/13/2019 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Are audio and visual alarms present?
Are audio and visual alarms operable?
# Is there a backup generator or bypass pump connected?
If tested during inspection, did it function properly?
Is the back-up system tested at least bi-annually under normal operating conditions?
# Does it have a dedicated connection for a portable generator?
# Is the owner relying on portable units in the event of a power outage?
# If Yes, is there a distribution plan?
If Yes, what resources (Units/Staff/Vehicles/etc) are included in Plan?
Aqua maintains a fleet of generators and have unlimited access to rental units.
# Does Permittee have the approved percentage of replacement simplex pumps?
Is recordkeeping of pump station inspection and maintenance program adequate?
Do pump station logs include at a minimum:
Inside and outside cleaning and debris removal?
Inspecting and exercising all valves?
Inspecting and lubricating pumps and other equipment?
Inspecting alarms, telemetry and auxiliary equipment?
Comment:
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Page 6 of 6