WQCSD0185_Compliance Evaluation Inspection_20180622

ROY COOPER
Governor
MICHAEL S. REGAN
Secretary
LINDA CULPEPPER
Interim Director
June 22, 2018
Shannon V. Becker, President
Aqua North Carolina, Inc.
202 MacKenan Court
Cary,NC 27511 RECEIVED/DENRJDWR
JUN 2 7 2018
Subject: Compliance Evaluation Inspection -
Neuse River Village Collection System Water Reng Serces
Deemed Collection System Permit WQCSD0185 Permitting Section
Wake County
Dear Mr. Becker:
On June 21, 2018, Vanessa Manuel from the Raleigh Regional Office conducted an inspection of Aqua's
wastewater collection system to evaluate compliance with North Carolina Administrative Code Section 15A
NCAC 02T .0403 (Permitting by Regulation). The cooperation and assistance of the following individuals
during the inspection were greatly appreciated: Peter Rhodes, Regional Field Supervisor; Bobby Ball, current
Operator in Responsible Charge (ORC); Chris McDonald, future ORC; Brandon Chance; Thomas Vial; and
Amanda Owens, Environmental Compliance Manager.
The wastewater collection system consists of one duplex pump station, one high priority sewer line and 10
manholes. The approximate feet of gravity sewer and force main have not been documented. The items below
show what conditions were noted during the inspection:
1. Reported Sanitary Sewer Overflows. During the period July 1, 2016, through June 20, 2018, there
were no documented SSOs from the Neuse River Village Collection System.
2. Grease Control Program. Aqua has developed and implements an educational fats, oils and grease
program that includes at least bi-annual distribution of educational material targeted at residential users.
3. Pump Stations Inspected. The inspector's observations noted in the next 5 items refer to the Neuse
River Village Lift Station that was inspected. Overall, the pump station was well maintained. The wet
well was free of excessive debris and grease, and the inspector did not observe any signs of recent
overflow. The pump station is not equipped with a permanent generator. The Neuse River Village Lift
Station is equipped with a quick hookup for a portable generator. The collection system operators
inspect the pump station at least weekly.
4. Pump Station Signage. The pump station has signage clearly and conspicuously posted that identifies
the pump station,provides an emergency 24-hour contact telephone number(s), and provides
instructions for notification if the visual alarm illuminates and/or the audible alarm sounds, or if an
emergency is apparent.
5. Pump Station Restricted Access. The pump station sites, equipment and components were observed to
have restricted access.
•
State of North Carohna I Environmental Quality I Water Resources I Raleigh Regional Office
1628 Mail service Center I Raleigh,North Carolina 27699-1628
919 791-4200
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Aqua North Carolina, Inc.—Neuse River Village Collection System,WQCSD0185
June 22, 2018
6. Pump Stations Automatic Polling Feature. The pump station is equipped with a telemetry system that
allow the collection system operators routine contact with the pump station from a central location to
check the operational status of the system.
7. Pump Station High Water Alarms. The pump station is equipped with an audible and visual high-
water alarm. During the inspection, these alarms functioned properly.
8. Pump Station Inspection Program. Aqua has developed and implements a routine inspection of the
pump station that includes the following maintenance activities: cleaning and removing debris from the
pump station area and wet well; inspecting all valves; inspecting pumps and other mechanical
equipment; and verifying the proper operation of the alarms, telemetry system and auxiliary equipment.
The inspector reviewed the inspection logs of the pump station and observed adequate entries of the date
and time of the operator's inspection, observations made, and any maintenance, repairs, or corrective
actions taken.
9. Cleaning Sewer Lines. Aqua has developed and implements a program for cleaning the sewer lines.
The ORC informed the inspector 1,425 feet of sewer line was cleaned during April and October 2017
and June 2018.
10. Overflow Response Plan. Aqua has developed and maintains an Overflow Response Plan that includes
24-hour contact numbers, response time, equipment list and spare parts inventory, access to cleaning
equipment, access to construction crews, sources of emergency funds, site sanitation and cleanup
materials, and post-SSO assessment.
11. SSO Records. Aqua has maintained adequate records pertaining to SSOs and sewer complaints for the
three-year period ending May 31, 2018. Although there has not been an SSO from the subject collection
system in the last two years, Aqua's records documented overflows in 2014 and 2015.
12. Sewer Collection System Map. Aqua has developed and maintains an up-to-date comprehensive map
of its sewer collection system. The paper-based and electronic maps include pipe size,pipe material,
pipe location, flow direction, number of active service taps, and pump station location.
13. Inspection of High Priority Sewer. As required by 15A NCAC 02T .0403(a)(5), an inspection of all
high priority sewer lines shall be performed at least once every six-months. The high priority sewer
line, which crosses a streambed, is located at the corner of the access road off Misty River Drive and the
road to the wastewater treatment plant. The exposed 8-inch sewer line appears to be constructed of
ductile iron with flanged joints. The pipeline appeared to be sufficiently supported and free of evidence
of leakage and visible damage. This office was not aware of this high priority sewer line during past
inspections of the Neuse River Village Collection System. Please ensure the sewer line is inspected at
least once every six-months. Photographs of the pipeline is included as Attachment A.
14. Right-of-ways and Easeirents. As required by 15A NCAC 02T .0403(a)(9), right-of-ways and
easements are maintained in the full easement width for personnel and equipment accessibility
surrounding the sewer collection system.
Page 2 of 3

•
Aqua North Carolina, Inc.—Neuse River Village Collection System,WQCSD0185
June 22, 2018
If you have questions or comments about this inspection or the requirements to take corrective action if
applicable, please contact Vanessa Manuel (919-791-4255.
Sincerely,
�j /-1 1? /-c-61 4,
S. Daniel Smith, Supervisor
Water Quality Regional Supervisor
Raleigh Regional Office
Attachment(s): Collection System Inspection Report
Attachment A—High Priority Sewer Line Photos
Cc: RRO/SWP Files
PERCS Unit
Central Files
Page 3 of 3

Compliance Inspection Report
Permit: WQCSD0185 Effective: 03/01/00 Expiration• Owner Aqua North Carolina Inc
SOC: Effective. Expiration. Facility Neuse River Village Collection System
County Wake
Region- Raleigh
Contact Person: -r1111M-Strtekier— Title: (g_rairpelej Phone: [phone]_ExL41
Directions to Facility. PC& R1,-)%0016444 fel ��vi S 'Y •
System Classifications:
Primary ORC: Bobby Travis Ball Certification: 985228 Phone: [phone]
Secondary ORC(s):
On-Site Representative(s):
Related Permits
NC0038784 Aqua North Carolina Inc-Neuse River Village WVVI•P
Inspection Date: 06/21/2018 Entr
y
Time: 09 O1AM Exit Time: 11 OOAM
Primary Inspector: Vanessa E Manuel ..P t. {/ (L Phone. 948-8Q-7439a q/9- ^79`-4¢Z5-C-
Secondary Inspector(s):
Reason for Inspection• Routine Inspection Type. Collection System Inspect Non Sampling
Permit Inspection Type. Deemed permitted collection system management and operation
Facility Status: Compliant D Not Compliant
Question Areas:
El Miscellaneous Questions Performance Standards Operation&Maint Reqmts
Records La Inspections Pump Station
El Manhole El Lines
(See attachment summary)
Page. 1

Permit: WQCSD0185 Owner-Facility:Aqua North Carolina Inc
Inspection Date' 06/21/2018 Inspection Type:Collection System Inspect Non Sampling Reason for Visit. Routine
Inspection Summary
See attached inspection report
Page• 2

Permit: WQCSD018E Owner-Facility Aqua North Carolina Inc
Inspection Date' 06/21/2018 Inspection Type:Collection System Inspect Non Sampling Reason for Visit: Routine
Performance Standards Yes No NA NE
Is Public Education Program for grease established and documented? El El El
What educational tools are used?
Educational flyer is distributed to residential users twice per year as an insert with the sewer bill
Is Sewer Use Ordinance/Legal Authority available'? 0 0 El
Does it appear that the Sewer Use Ordinance is enforced'? 0 0 DE El
Is Grease Trap Ordinance available'? 0 0 El 0
Is Septic Tank Ordinance available(as applicable,i e.annexation) 0 0 El
List enforcement actions by permittee,if any,in the last 12 months
Has an acceptable Capital Improvement Plan(CIP)been implemented'? 0 0 El
Does CIP address short term needs and long term\"master plan\"concepts'? 1 DI El LI
Does CIP cover three to five year period'? 0 0 El 0
Does CIP include Goal Statement'? 0 El 0 0
Does CIP include description of project area'? Cl El 0 El
Does CIP include description of existing facilities'? El El 0 0
Does CIP include known deficiencies'? 0 0 0 0
Does CIP include forecasted future needs'? El 0 0 0
Is CIP designated only for wastewater collection and treatment'? 0 El 0 0
Approximate capital improvement budget for collection system'?
Total annual revenue for wastewater collection and treatment?
CIP Comments
Is system free of known points of bypass'? 4,4El El 0
If no,describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations'? El 0 El 0
#Does the sign include
Instructions for notification'? El El El
Pump station identifier? El 0 0
24-hour contact numbers CI El 0
If no,list deficient pump stations
#Do ALL pump stations have an"auto polling"feature/SCADA? El El 0
Number of pump stations 1
Number of pump stations that have SCADA
Number of pump stations that have simple telemetry 1
Number of pump stations that have only audible and visual alarms o
Number of pump stations that do not meet permit requirements 0
#Does the permittee have a root control program'? 0 CI ? 0
Page 3

•i
Permit WQCSD0185 Owner-Facility_Aqua North Carolina Inc
Inspection Date. 06/21/2018 Inspection Type.Collection System Inspect Non Sampling Reason for Visit: Routine
#If yes,date implemented?
Describe
Comment
Inspections Yes No NA NE
Are maintenance records for sewer lines available? ^❑_0_0 - -
Are records available that document pump station inspections? 000
Are SCADA or telemetry equipped pump stations inspected at least once a week? 000
Are non-SCADA/telemetry equipped pump stations inspected every day? ❑ ❑ ® ❑
Are records available that document citizen complaints? ❑ ❑ ❑
#Do you have a system to conduct an annual observation of entire system? 000
#Has there been an observation of remote areas in the last year? ❑ ❑ ❑
Are records available that document inspections of high-priority lines? *j ❑ ❑ ❑
Has there been visual inspections of high-priority lines in last six months? ❑ ❑ ❑
Comment
Operation&Maintenance Requirements Yes No NA NE
Are all log books available? 000
Does supervisor review all log books on a regular basis? 000
Does the supervisor have plans to address documented short-term problem areas? 000
What is the schedule for reviewing inspection,maintenance,&operations logs and problem areas?
Are maintenance records for equipment available? - 000
Is a schedule maintained for testing emergency/standby equipment? 000 .
What is the schedule for testing emergency/standby equipment?
Do pump station logs include
Inside and outside cleaning and debris removal? 4000
Inspecting and exercising all valves? fst ❑ ❑ ❑
Inspecting and lubricating pumps and other equipment? BE 000
Inspecting alarms,telemetry and auxiliary equipment? fal 000
Is there at least one spare pump for each pump station w/o pump reliability? Ea 000
Are maintenance records for right-of-ways available? 000
Are right-of-ways currently accessible in the event of an emergency? 000
Are system cleaning records available? te' ❑ ❑ ❑
Has at least 10%of system been cleaned annually? ❑ ❑ ❑
What areas are scheduled for cleaning in the next 12 months?
0UDoeIs a Spill Response Action Plan available? 000-
Does
s the plan include
24-hour contact numbers ig000
Page 4

Permit. WQCSD0185 Owner-Facility.Aqua North Carolina Inc
Inspection Date: 06/21/2018 Inspection Type.Collection System Inspect Non Sampling Reason for Visit Routine
Response time ® 0 0 0
Equipment list and spare parts inventory ® 0 ❑ ❑
Access to cleaning equipment ® 0 ❑ ❑
Access to construction crews,contractors,and/or engineers 111 ❑ ❑ 0
Source of emergency funds RI 0 0 0
Site sanitation and cleanup materials ❑ ❑ 0
Post-overflow/spill assessment ❑ ❑ ❑
Is a Spill Response Action Plan available for all personnel? ® ❑ 0 0
Is the spare parts inventory adequate? 0 0 0
Comment
Records Yes No NA NE
Are adequate records of all SSOs,spills and complaints available? ❑ 0 ❑
Are records of SSOs that are under the reportable threshold available? ❑ ❑ ❑
Do spill records indicate repeated overflows(2 or more in 12 months)at same location? ❑ 0 0
If yes,is there a corrective action plan? E2 ❑ ❑ ❑
Is a map of the system available? ® ❑ 0 ❑
Does the map include
Pipe sizes 1E1 ❑ ❑ ❑
Pipe materials ❑ ❑ ❑
Pipe location IN 0 0 0
Flow direction ❑ ❑ ❑
Approximate pipe age 0 ❑ , ❑
Number of service taps ❑ ❑ ❑
Pump stations and capacity 3 ❑ ❑ ❑
If no,what percent is complete?
List any modifications and extensions that need to be added to the map
#Does the permittee have a copy of their permit? 0 ❑ ❑
Comment' Deemed permitted collection system.
NEUSE RIVER VILLAGE - f
Pump Station
Yes No NA NE
Pump station type Duplex
Are pump station logs available? 0000
Is it accessible in all weather conditions? 0 ❑ ❑
#Is general housekeeping acceptable? IA 0 ❑ 0
Are all pumps present? 0 ❑ ❑
Are all pumps operable? ❑ ❑ 0
Page 5

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Permit. WQCSD0185 Owner Facility.Aqua North Carolina Inc
Inspection Date: 06/21/2018 Inspection Type•Collection System Inspect Non Sampling Reason for Visit: Routine
#Is invert in good condition? 0 0 0
Is line free-flowing and unrestricted in manhole'? 111 0 0 0
Is manhole free of excessive amounts of grease? 0 0 0
Is manhole free of excessive roots? 1 0 0 0
--- Is manhole-free-of excessive-sand? — -0`0`0
Is manhole's extended vent screened? ❑ ❑ ❑
Are vents free of submergence? 0 0 ❑
Are manholes free of bypass structures or pipes? € 0 ❑ ❑
Comment' Because of past problems with excessive grease, the collection system operators clean the
sewer lines twice per year
#3-RIVER DREAMS DR - I
Manhole Yes No NA NE
Is manhole accessible? ❑ 0 0
#Is manhole cover/vent above grade'? 0 0 0
Is the manhole free of visible signs of overflow? ❑ 0 ❑
Is the manhole free of sinkholes and depressions? 1#1.-. ❑ El ❑
Is manhole cover present? ❑ ❑ 0
#Is manhole properly seated? 0 ❑ 0
#Is manhole in good condition? I ❑ 0 ❑
#Is invert in good condition? 0 0 0
Is line free-flowing and unrestricted in manhole? ❑ El ❑
Is manhole free of excessive amounts of grease? El 0 ❑
Is manhole free of excessive roots'? B] 0 ❑ 0
Is manhole free of excessive sand? ❑ 0 ❑
Is manhole's extended vent screened? 0 0 ❑
Are vents free of submergence? ❑ ❑ El 0
Are manholes free of bypass structures or pipes? 7 ❑ ❑ ❑
Comment: Because of past problems with excessive grease,the collection system operators clean the
sewer lines twice per year.
#4-BUBBLING BROOKS -
Manhole Yes No NA NE
Is manhole accessible'? Ed 0 El 0
#Is manhole cover/vent above grade'? El 0 ❑ ❑
Is the manhole free of visible signs of overflow'? E ❑ ❑ ❑
Is the manhole free of sinkholes and depressions? ❑ ❑ ❑
Is manhole cover present? '& 0 0 ❑
#Is manhole properly seated'? 14 0 El ❑
Page 8

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•
Permit: WOCSD0185 Owner-Facility:Aqua North Carolina Inc
Inspection Date• 06/21/2018 Inspection Type:Collection System Inspect Non Sampling Reason for Visit Routine
#Is manhole properly seated? 0 0 0
#Is manhole in good condition? CI CI CI
#Is invert in good condition? ❑ 0 0
Is line free-flowing and unrestricted in manhole? 0 0 0
Is manhole-free-of-excessive-amounts-of-grease? -- 0_1=1_CI_
Is manhole free of excessive roots? " El 0 0
Is manhole free of excessive sand? ' 0 0 0
Is manhole's extended vent screened? 0 0 p 0
Are vents free of submergence? 0 0 El
Are manholes free of bypass structures or pipes? 0 CI 0
Comment. Because of past problems with excessive grease, the collection system operators clean the
sewer lines twice per year
#7- BUBBLING BROOK - B
Manhole Yes No NA NE
Is manhole accessible? El 0 0
#Is manhole cover/vent above grade? El 0 CI 0
Is the manhole free of visible signs of overflow? ® CI 0 CI
Is the manhole free of sinkholes and depressions? CI 0 0
Is manhole cover present? 0 0 0
#Is manhole properly seated? 41 CI 0 0
#Is manhole in good condition? ® CI 0 0
#Is invert in good condition? : 0 C El
Is line free-flowing and unrestricted in manhole? 12 CI CI 0
Is manhole free of excessive amounts of grease? vell 0 0 CI
Is manhole free of excessive roots? Eal 0 CI 0
Is manhole free of excessive sand? El El
Is manhole's extended vent screened? 0 0 El
Are vents free of submergence? 0 0 0 0
Are manholes free of bypass structures or pipes? in 0 0 CI
Comment Because of past problems with excessive grease,the collection system operators clean the
sewer lines twice per year.
#8-MISTY RIVER DR - Mis
Manhole Yes No NA NE
Is manhole accessible? El 0 CI 0
#Is manhole cover/vent above grade? II 0 0 0
Is the manhole free of visible signs of overflow? CI 0 0
Is the manhole free of sinkholes and depressions? CI CI 0
Page 10

Permit. WOCSD0185 Owner-Facility:Aqua North Carolina Inc
Inspection Date• 06/21/2018 Inspection Type•Collection System Inspect Non Sampling Reason for Visit Routine
Is manhole cover present? Y 000
#Is manhole properly seated? 000
#Is manhole in good condition? 000
#Is invert in good condition? ❑ ❑ ❑
Is line free-flowing and unrestricted in manhole? El 0 ❑ 0
Is manhole free of excessive amounts of grease? 6fr 000
Is manhole free of excessive roots? 0000
Is manhole free of excessive sand? KT 000
Is manhole's extended vent screened? ❑ ❑ t ❑
Are vents free of submergence? 00v10
Are manholes free of bypass structures or pipes? ❑ ❑ ❑
Comment Because of past problems with excessive grease,the collection system operators clean the
sewer lines twice per year.
#9- NEAR LIFT STAT - Acc
Manhole Yes No NA NE
Is manhole accessible? ❑ ❑ ❑
#Is manhole cover/vent above grade? ❑ ❑ ❑
Is the manhole free of visible signs of overflow? E ❑ ❑ ❑
Is the manhole free of sinkholes and depressions? EN 000
Is manhole cover present? 000
#Is manhole properly seated? ❑ ❑ ❑
#Is manhole in good condition? B ❑ ❑ ❑
#Is invert in good condition? N ❑ ❑ ❑
Is line free-flowing and unrestricted in manhole? Eli 000
Is manhole free of excessive amounts of grease? ti ❑ ❑ 0
Is manhole free of excessive roots? IME100
Is manhole free of excessive sand? i000
Is manhole's extended vent screened? ❑ ❑ ❑
Are vents free of submergence? ❑ ❑ E ❑
Are manholes free of bypass structures or pipes? Ni000
Comment Because of past problems with excessive grease,the collection system operators clean the
sewer lines twice per year.
#10- NEAR LS - Access roe
Manhole ' Yes No NA NE
Is manhole accessible? ❑ ❑ ❑
#Is manhole cover/vent above grade? re ❑ ❑ ❑
Is the manhole free of visible signs of overflow? 000
Page 11

Permit WQCSD0185 Owner-Facility:Aqua North Carolina Inc
Inspection Date• 06/21/2018 Inspection Type:Collection System Inspect Non Sampling Reason for Visit. Routine
Is the manhole free of sinkholes and depressions? i 0 0 0
Is manhole cover present? • 0 0 0
#Is manhole properly seated? 0 0 0
#Is manhole in good condition? ® 0 0 0
#-Is-invert-in good-condition?- _❑-0`0
Is line free-flowing and unrestricted in manhole? ® 0 0 ❑
Is manhole free of excessive amounts of grease? ® ❑ 0 ❑
Is manhole free of excessive roots? 0 0 0
Is manhole free of excessive sand? *• 0 0 0
Is manhole's extended vent screened? 0 0 ❑
Are vents free of submergence? ❑ 0 Nil 0
Are manholes free of bypass structures or pipes? ❑ ❑ ❑
Comment Because of past problems with excessive grease, the collection system operators clean the
sewer lines twice per year.
Page 12

• Attachment A
Neuse River Village Collection System (WQCSD0185)—Inspection Photos,June 21, 2018
High priority sewer line-located at the corner of the access road off Misty River Drive and the road to the WWTP
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