WQCS00202_Annual Report_20180626

2017 Brunswick Regional Water & Sewer, H2GO
Wastewater Collection System
Annual Report
Permittee Brunswick Regional Water and Sewer H2GO RECE1VE®/DENI D R
P. O.Box 2230
Leland,NC 28451 JUN 2 2018
Responsible Person: Stephen C.Hall Water Resources
Collections System Superintendent/ORC permitting Section
P. O. Box 2230
Leland,NC 28451
[phone] Cell
[phone] Office
[phone] Fax
Permit No.: WQCS00202
Name: Brunswick Regional Water and Sewer H2GO (BRWS)
During the 2017 physical year,Brunswick Regional Water and Sewer H2GO added 19,758 linear feet of
low pressure collection lines along with 9,808 linear feet of gravity lines. This brings the wastewater
collection system total to 35.83 miles of force main and 104.65 miles of gravity pipe ranging from eight
through twelve inch diameter pipe. In addition to the piping,there are 52 pumping stations that are
equipped with standby generators for emergency power.There are 85 Grinder Pumps that are the direct
responsibility of H2GO and 262 Grinder Pumps that remain the homeowner's responsibility.These
grinder pumps collect and lift the wastewater from low areas to main outfall lines that flow to the Belville
Wastewater Treatment Plant and to the Northeast Regional Wastewater Treatment Plant. The average
flow of wastewater generated by the collection system that is treated at the Belville WWTP is 351,600
gallons per day with an additional 253,000 gallons per day diverted to the Northeast Regional WWTP.
The average flow of wastewater generated by the collection system that flows directly to the Northeast
Regional WWTP is 393,000 gallons per day for a total of 646,000 gallons per day treated at the Northeast
Regional WWTP.
PERFORMANCE
Although there was one reportable sanitary overflow during this reporting period on September 12th, 2017
due to a broken service line and heavy rain;BRWS is aggressively working to upgrade and improve the
collection system by following a maintenance program requiring at least ten percent of the system to be
cleaned each year. This year the Collections Department cleaned 13.7 percent which was 14.34 miles of
lines including visual inspection of the manholes and lines through remote video.Along with the cleaning
and inspections, Smoke Testing of the collection system has been completed along with the sewer
modeling of the entire collection system. Furthermore, a Grease Ordinance has been adopted by BRWS
and an Inspection Program has been implemented which has led the BRWS Maintenance Department to
take a "STOP IT NOW"attitude toward Inflow and Infiltration wholeheartedly.Finally, operational
checks of the pump stations,telemetry and generator backup power are done on a weekly basis.

_
EDUCATION
My sewer is stopped up! I don't understand why it's not working right!
My toilet won't flush;what's wrong?
In the Wastewater Collections Department,we hear this on a daily basis,however most sewer problems
can be prevented BY THE CUSTOMER. The majority of stop ups are caused by a buildup of grease in the
lines. You can help prevent SSO(Sanitary Sewer Overflow)by reducing the amount of grease and fats
that's put into the wastewater system. Your friends in the Wastewater Collections Depai tnient are trying
their best to prevent problems in the wastewater collection system, please help them out by NOT pouring
fats, oils, or greases(FOGs)down the drain. The work we have to do to handle grease and oils in the
collection system makes operating cost go up, and when operating cost go up, so does the cost of living.
PLEASE HELP KEEP COST DOWN BY FOLLOWING THESE SIMPLE GUIDELINES:
> DON'T pour FOG from cooking down the drain.
> DON'T put anything down the drain that doesn't belong there;paper towels,personal hygiene
products,food scraps (unless you have a garbage disposer), disposable diapers,or any other
foreign objects.
In addition to blockages,INFLOW AND INFILTRATION sometimes causes SSO's during heavy rains.
Missing and broken cleanout caps,broken or improperly set manhole lids, contribute to this problem. Be
observant when you drive and travel around the BRWS district and let us know if you see anything that
doesn't look right.A single broken cleanout can allow up to 4,600 gallons of water to enter the
wastewater system each hour. All this adds to higher treatment cost for BRWS.
NOTIFICATION
A mailing list was developed from customer billing records and each customer was mailed a copy the
Performance Annual Report.A copy of this report can also be found on our website;
http://www.H2GOonline.com/annual-reports.
CERTIFICATION
I certify,under penalty of law,that this report is complete and accurate to the best of my knowledge. I
further certify that this report has been made available to the users or customers of the named system and
that those users have been notified of its availability.
Milton Lane Asst. Director/ORC Stephen C. Hall Collection/ORC
516 Village Road 516 Village Road
Leland,NC 28451 Leland,NC 28451
�- ° . J t

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2017 Brunswick Regional Water & Sewer, H2GO
Wastewater Collection System
Annual Report
Permittee Brunswick Regional Water and Sewer H2GO
P. O.Box 2230
Leland,NC 28451
Responsible Person: Stephen C.Hall
Collections System Superintendent/ORC
P. O. Box 2230
Leland,NC 28451
[phone] Cell
[phone] Office
[phone] Fax
Permit No.: WQCS00202
Name: Brunswick Regional Water and Sewer H2GO (BRWS)
During the 2017 physical year,Brunswick Regional Water and Sewer H2GO added 19,758 linear feet of
low pressure collection lines along with 9,808 linear feet of gravity lines. This brings the wastewater
collection system total to 35.83 miles of force main and 104.65 miles of gravity pipe ranging from eight
through twelve inch diameter pipe. In addition to the piping,there are 52 pumping stations that are
equipped with standby generators for emergency power. There are 85 Grinder Pumps that are the direct
responsibility of H2GO and 262 Grinder Pumps that remain the homeowner's responsibility.These
grinder pumps collect and lift the wastewater from low areas to main outfall lines that flow to the Belville
Wastewater Treatment Plant and to the Northeast Regional Wastewater Treatment Plant. The average
flow of wastewater generated by the collection system that is treated at the Belville WWTP is 351,600
gallons per day with an additional 253,000 gallons per day diverted to the Northeast Regional WWTP.
The average flow of wastewater generated by the collection system that flows directly to the Northeast
Regional WWTP is 393,000 gallons per day for a total of 646,000 gallons per day treated at the Northeast
Regional WWTP.
PERFORMANCE
Although there was one reportable sanitary overflow during this reporting period on September 12th,2017
due to a broken service line and heavy rain;BRWS is aggressively working to upgrade and improve the
collection system by following a maintenance program requiring at least ten percent of the system to be
cleaned each year. This year the Collections Department cleaned 13.7 percent which was 14.34 miles of
lines including visual inspection of the manholes and lines through remote video. Along with the cleaning
and inspections, Smoke Testing of the collection system has been completed along with the sewer
modeling of the entire collection system. Furthermore, a Grease Ordinance has been adopted by BRWS
and an Inspection Program has been implemented which has led the BRWS Maintenance Department to
take a "STOP IT NOW"attitude toward Inflow and Infiltration wholeheartedly.Finally, operational
checks of the pump stations,telemetry and generator backup power are done on a weekly basis.

{ b
EDUCATION
My sewer is stopped up! I don't understand why it's not working right!
My toilet won't flush;what's wrong?
In the Wastewater Collections Department,we hear this on a daily basis,however most sewer problems
can be prevented BY THE CUSTOMER. The majority of stop ups are caused by a buildup of grease in the
lines. You can help prevent SSO (Sanitary Sewer Overflow)by reducing the amount of grease and fats
that's put into the wastewater system.Your friends in the Wastewater Collections Department are trying
their best to prevent problems in the wastewater collection system, please help them out by NOT pouring
fats, oils, or greases (FOGs) down the drain. The work we have to do to handle grease and oils in the
collection system makes operating cost go up, and when operating cost go up, so does the cost of living.
PLEASE HELP KEEP COST DOWN BY FOLLOWING THESE SIMPLE GUIDELINES:
➢ DON'T pour FOG from cooking down the drain.
> DON'T put anything down the drain that doesn't belong there;paper towels,personal hygiene
products, food scraps(unless you have a garbage disposer), disposable diapers,or any other
foreign objects.
In addition to blockages,INFLOW AND INFILTRATION sometimes causes SSO's during heavy rains.
Missing and broken cleanout caps, broken or improperly set manhole lids, contribute to this problem.Be
observant when you drive and travel around the BRWS district and let us know if you see anything that
doesn't look right.A single broken cleanout can allow up to 4,600 gallons of water to enter the
wastewater system each hour.All this adds to higher treatment cost for BRWS.
NOTIFICATION
A mailing list was developed from customer billing records and each customer was mailed a copy the
Performance Annual Report.A copy of this report can also be found on our website;
http://www.H2GOonline.com/annual-reports.
CERTIFICATION
I certify, under penalty of law,that this report is complete and accurate to the best of my knowledge.I
further certify that this report has been made available to the users or customers of the named system and
that those users have been notified of its availability.
Milton Lane Asst.Director/ORC Stephen C.Hall Collection/ORC
516 Village Road 516 Village Road
Leland,NC 28451 Leland,NC 28451