WQCS00122_Compliance Inspection_20180129

State of North Carolina | Environmental Quality | Water Resources
2090 U.S. 70 Highway, Swannanoa, NC 28778
828-296-4500

January 29, 2018

Nathan Clark, Town Manager
Town of Maggie Valley
3987 Soco Rd.
Maggie Valley, NC 28751

SUBJECT: Compliance Inspection Report
Town of Maggie Valley Collection System
Collection System Permit No. WQCS00122
Haywood County

Dear Mr. Clark:

The North Carolina Division of Water Resources conducted a Compliance Evaluation Inspection of the
Town of Maggie Valley’s Collection System on 01/24/2018. This inspection was conducted to verify that
the facility is operating in compliance with the conditions and limitations specified in Collection System
Permit No. WQCS00122. Based on the on-site visit, records review and discussions with collection system
staff, the facility was determined to be in-compliance.

The assistance of Mike Mehaffey, Mike Corbin and Seth Boyd was appreciated. If you should have any
questions, please do not hesitate to contact me directly by phone at 828-296-4686 or via email at
[e-mail].

Sincerely,

Mikal Willmer, Environmental Specialist
Water Quality Regional Operations Section
Asheville Regional Office
Division of Water Resources, NCDEQ

ATTACHMENTS: Inspection Report
EC: WQS ARO Server
LF
201800129_WQCS00122_CEI
Compliance Inspection Report
Permit:WQCS00122 Effective:09/01/16 Expiration:08/31/24 Owner :Town of Maggie Valley
SOC:
Contact Person:
Region:
County:
Directions to Facility:
Haywood
Asheville
Michael Lee Mehaffey
Effective:Expiration:Facility:Maggie Valley Collection System
3987 Soco Rd
Maggie Valley NC 28751
Title:Phone:[phone]
Thomas Michael Corbin 994578 828-926-0866
Secondary ORC(s):
828-400-9494Phone:25934Certification:Michael Lee MehaffeyPrimary ORC:
CS1,System Classifications:
On-Site Representative(s):
Related Permits:
NC0056561 Town of Maggie Valley - Maggie Valley WWTP
Secondary Inspector(s):
Primary Inspector:
Inspection Date:Exit Time:Entry Time:
Phone:
01/24/2018 10:00AM 01:30PM
Mikal Willmer 828-296-4686
Facility Status:
Permit Inspection Type:
Reason for Inspection:Inspection Type:
Not CompliantCompliant
Routine
Collection system management and operation
Collection System Inspect Non Sampling
Question Areas:
Miscellaneous Questions Performance Standards Operation & Maint Reqmts
Records Monitoring & Rpting Reqmts Inspections
Pump Station Manhole Lines
(See attachment summary)
Page:1
Inspection Date:
Permit:
Inspection Type :
Owner - Facility:
Reason for Visit:
WQCS00122
01/24/2018 Collection System Inspect Non Sampling
Town of Maggie Valley
Routine
Inspection Summary:
Inspector Mikal Willmer with the Asheville Regional Office, conducted a Compliance Evaluation Inspection of the Town of
Maggie Valley's Collection System on January 24th, 2018. This inspection was conducted to determine whether the Town's
CS is being operated and maintained in compliance with Permit No.WQCS00122. ORC Mike Mehaffey, BORC Mike Corbin
and Operator Seth Boyd were present and assisted in the inspection.
Overall the system is being well maintained and operated. The Towns collection system was installed in the late 80's.
Collection system staff are able to utilize their sewer camera and jetter to routinely inspect, clean and repair problems as
they arise. There has not been a reportable SSO since 2013 and all records are adequate and up-to-date. The Town has
taken steps to enforce the SUO as needed to prevent issues within the system. Manholes are being installed along existing
6" lines to make them easily accessible for inspection and cleaning.
Page:2
Inspection Date:
Permit:
Inspection Type :
Owner - Facility:
Reason for Visit:
WQCS00122
01/24/2018 Collection System Inspect Non Sampling
Town of Maggie Valley
Routine
Performance Standards Yes No NA NE
Is Public Education Program for grease established and documented?
What educational tools are used?
FOGs educational material is sent with bills twice a year. It is also available in the town newsletter and on the
town website. CS system staff report little trouble from flushable wipes.
Is Sewer Use Ordinance/Legal Authority available?
Does it appear that the Sewer Use Ordinance is enforced?
Is Grease Trap Ordinance available?
Is Septic Tank Ordinance available (as applicable, i.e. annexation)
List enforcement actions by permittee, if any, in the last 12 months
The SUO is up-to-date and enforced as needed. Grease traps are inspected routinely.
Has an acceptable Capital Improvement Plan (CIP) been implemented?
Does CIP address short term needs and long term \"master plan\" concepts?
Does CIP cover three to five year period?
Does CIP include Goal Statement?
Does CIP include description of project area?
Does CIP include description of existing facilities?
Does CIP include known deficiencies?
Does CIP include forecasted future needs?
Is CIP designated only for wastewater collection and treatment?
Approximate capital improvement budget for collection system?$56,369.00
Total annual revenue for wastewater collection and treatment?$762,893.00
CIP Comments
Manholes are being installed for access to existing 6" lines. Mr. Mehaffey, CS ORC reports no current plans
for expansion of the system. Lines are repaired during routine inspections. CS staff report few issues from
I&I.
Is system free of known points of bypass?
If no, describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations?
# Does the sign include:
Instructions for notification?
Pump station identifier?
24-hour contact numbers
If no, list deficient pump stations
# Do ALL pump stations have an "auto polling" feature/SCADA?
Number of pump stations 1
Number of pump stations that have SCADA 0
Page:3
Inspection Date:
Permit:
Inspection Type :
Owner - Facility:
Reason for Visit:
WQCS00122
01/24/2018 Collection System Inspect Non Sampling
Town of Maggie Valley
Routine
Number of pump stations that have simple telemetry 1
Number of pump stations that have only audible and visual alarms 0
Number of pump stations that do not meet permit requirements 0
# Does the permittee have a root control program?
# If yes, date implemented?
Describe:
Roots are removed during routine maintenance and line inspections. This system was installed
in the late 80's. Few major root intrusion issues.
Comment:
Inspections Yes No NA NE
Are maintenance records for sewer lines available?
Are records available that document pump station inspections?
Are SCADA or telemetry equipped pump stations inspected at least once a week?
Are non-SCADA/telemetry equipped pump stations inspected every day?
Are records available that document citizen complaints?
# Do you have a system to conduct an annual observation of entire system?
# Has there been an observation of remote areas in the last year?
Are records available that document inspections of high-priority lines?
Has there been visual inspections of high-priority lines in last six months?
CS staff can inspect approximately 90% of the system annually through daily rounds. High
priority lines 2, 4, 7 & 8 are inspected on a weekly basis due to their proximity to the creek.
Comment:
Operation & Maintenance Requirements Yes No NA NE
Are all log books available?
Does supervisor review all log books on a regular basis?
Does the supervisor have plans to address documented short-term problem areas?
What is the schedule for reviewing inspection, maintenance, & operations logs and problem areas?
ORC reviews maintenance logs every two to three months. Short-term problem areas are noted during
routine line maintenance throughout the year and repaired at that time.
Are maintenance records for equipment available?
Is a schedule maintained for testing emergency/standby equipment?
What is the schedule for testing emergency/standby equipment?weekly/annually
Do pump station logs include:
Inside and outside cleaning and debris removal?
Inspecting and exercising all valves?
Inspecting and lubricating pumps and other equipment?
Inspecting alarms, telemetry and auxiliary equipment?
Is there at least one spare pump for each pump station w/o pump reliability?
Are maintenance records for right-of-ways available?
Page:4
Inspection Date:
Permit:
Inspection Type :
Owner - Facility:
Reason for Visit:
WQCS00122
01/24/2018 Collection System Inspect Non Sampling
Town of Maggie Valley
Routine
Are right-of-ways currently accessible in the event of an emergency?
Are system cleaning records available?
Has at least 10% of system been cleaned annually?
What areas are scheduled for cleaning in the next 12 months?
Remote areas are maintained/checked three to four times a year. The Town cleaned approximately 7,300
feet of line in-house and Hydrostructures cleaned 23,698 feet in 2017.
Is a Spill Response Action Plan available?
Does the plan include:
24-hour contact numbers
Response time
Equipment list and spare parts inventory
Access to cleaning equipment
Access to construction crews, contractors, and/or engineers
Source of emergency funds
Site sanitation and cleanup materials
Post-overflow/spill assessment
Is a Spill Response Action Plan available for all personnel?
Is the spare parts inventory adequate?
Recommend adding DWR reporting requirement thresholds to the SRAP so it is readily available
to all staff.
Comment:
Records Yes No NA NE
Are adequate records of all SSOs, spills and complaints available?
Are records of SSOs that are under the reportable threshold available?
Do spill records indicate repeated overflows (2 or more in 12 months) at same location?
If yes, is there a corrective action plan?
Is a map of the system available?
Does the map include:
Pipe sizes
Pipe materials
Pipe location
Flow direction
Approximate pipe age
Number of service taps
Pump stations and capacity
If no, what percent is complete?
List any modifications and extensions that need to be added to the map
Map was updated in 2016 by McGill and associates. Maggie Valley is now a member of 811. The system has
1200 manholes and 1900 users.
Page:5
Inspection Date:
Permit:
Inspection Type :
Owner - Facility:
Reason for Visit:
WQCS00122
01/24/2018 Collection System Inspect Non Sampling
Town of Maggie Valley
Routine
# Does the permittee have a copy of their permit?
Emailed a copy of the most recent permit to ORC.Comment:
Monitoring and Reporting Requirements Yes No NA NE
Are copies of required press releases and distribution lists available?
Are public notices and proof of publication available?
# Is an annual report being prepared in accordance with G.S. 143-215.1C?
# Is permittee compliant with all compliance schedules in the permits?
If no, which one(s)?
The Town has not had a reportable SSO since 2013. The annual report is available at town hall
and on the website.
Comment:
#2 - Return Rd
Pump Station Yes No NA NE
Pump station type Duplex
Are pump station logs available?
Is it accessible in all weather conditions?
# Is general housekeeping acceptable?
Are all pumps present?
Are all pumps operable?
Are wet wells free of excessive debris?
Are upstream manholes free of excessive debris/signs of overflow?
Are floats/controls for pumps/alarms operable?
Is "auto polling" feature/SCADA present?
Is "auto polling" feature/SCADA operational?
Is simple telemetry present?
Is simple telemetry operational?
Are audio and visual alarms present?
Are audio and visual alarms operable?
Is the Pump station inspected as required?
Are backflow devices in place?
Are backflow devices operable?
Are air relief valves in place?
Are air relief valves operable?
# Is an emergency generator available?
Can the emergency generator run the pumps?
Is the pump station equipped for quick hook-up?
Is the generator operable?
Page:6
Inspection Date:
Permit:
Inspection Type :
Owner - Facility:
Reason for Visit:
WQCS00122
01/24/2018 Collection System Inspect Non Sampling
Town of Maggie Valley
Routine
# Is fuel in tank and sufficient?
Is the generator inspected according to their schedule?
Is a 24-hour notification sign posted?
Does it include:
Instructions for notification?
Pump station identifier?
Emergency phone number
Is public access limited?
Is pump station free of overflow piping?
Is the pump station free of signs of overflow?
Are run times comparable for multiple pumps?
The pump station only receives flow from Haywood Electric. All floats are tripped at least once a
month to ensure telemetry and pumps are operable. The generator self-tests every Sunday. PS
is rated for 100,000 GPD, but floats have been set for current flow conditions 2,000-3,000 GPD.
Comment:
7 - Stonebridge RV Park
Lines/Right-of-Ways/Aeriel Lines Yes No NA NE
Is right-of-way accessible for emergency?
Is right-of-way free of sinkholes or depressions?
Is line/right-of-way free of evidence of leakage?
# Are there areas of exposed line?
# Is any exposed line constructed of ductile iron or other approved material?
Are water crossing and supports in good condition?
# Is right-of-way free of non-utility motorized traffic?
Is line free of visible damage?
# Are there siphons in this system?
If yes, are they maintained and documented?
Line redone in 2012 as part of FEMA mitigation project.Comment:
2 - Valley Creek
Lines/Right-of-Ways/Aeriel Lines Yes No NA NE
Is right-of-way accessible for emergency?
Is right-of-way free of sinkholes or depressions?
Is line/right-of-way free of evidence of leakage?
# Are there areas of exposed line?
# Is any exposed line constructed of ductile iron or other approved material?
Are water crossing and supports in good condition?
# Is right-of-way free of non-utility motorized traffic?
Is line free of visible damage?
Page:7
Inspection Date:
Permit:
Inspection Type :
Owner - Facility:
Reason for Visit:
WQCS00122
01/24/2018 Collection System Inspect Non Sampling
Town of Maggie Valley
Routine
# Are there siphons in this system?
If yes, are they maintained and documented?
Comment:
4 - Campbell Creek
Lines/Right-of-Ways/Aeriel Lines Yes No NA NE
Is right-of-way accessible for emergency?
Is right-of-way free of sinkholes or depressions?
Is line/right-of-way free of evidence of leakage?
# Are there areas of exposed line?
# Is any exposed line constructed of ductile iron or other approved material?
Are water crossing and supports in good condition?
# Is right-of-way free of non-utility motorized traffic?
Is line free of visible damage?
# Are there siphons in this system?
If yes, are they maintained and documented?
Installed 2002-2003.Comment:
2 - Lewis ln.
Manhole Yes No NA NE
Is manhole accessible?
# Is manhole cover/vent above grade?
Is the manhole free of visible signs of overflow?
Is the manhole free of sinkholes and depressions?
Is manhole cover present?
# Is manhole properly seated?
# Is manhole in good condition?
# Is invert in good condition?
Is line free-flowing and unrestricted in manhole?
Is manhole free of excessive amounts of grease?
Is manhole free of excessive roots?
Is manhole free of excessive sand?
Is manhole's extended vent screened?
Are vents free of submergence?
Are manholes free of bypass structures or pipes?
No restrictions noted in the manhole. The line does not appear to be adequately sloped for
optimum flow.
Comment:
1 -
Page:8
Inspection Date:
Permit:
Inspection Type :
Owner - Facility:
Reason for Visit:
WQCS00122
01/24/2018 Collection System Inspect Non Sampling
Town of Maggie Valley
Routine
Manhole Yes No NA NE
Is manhole accessible?
# Is manhole cover/vent above grade?
Is the manhole free of visible signs of overflow?
Is the manhole free of sinkholes and depressions?
Is manhole cover present?
# Is manhole properly seated?
# Is manhole in good condition?
# Is invert in good condition?
Is line free-flowing and unrestricted in manhole?
Is manhole free of excessive amounts of grease?
Is manhole free of excessive roots?
Is manhole free of excessive sand?
Is manhole's extended vent screened?
Are vents free of submergence?
Are manholes free of bypass structures or pipes?
Manhole receives flow from several homes. CS staff report there was a previous blockage in the
manhole due to roots entering around the PVC pipe exiting the manhole.
Comment:
8 - Moody Farm Rd.
Lines/Right-of-Ways/Aeriel Lines Yes No NA NE
Is right-of-way accessible for emergency?
Is right-of-way free of sinkholes or depressions?
Is line/right-of-way free of evidence of leakage?
# Are there areas of exposed line?
# Is any exposed line constructed of ductile iron or other approved material?
Are water crossing and supports in good condition?
# Is right-of-way free of non-utility motorized traffic?
Is line free of visible damage?
# Are there siphons in this system?
If yes, are they maintained and documented?
Line has never been replaced, has one welded joint near the creek bank.Comment:
Page:9