Appendix H_20170421

�> DUKE
ENERGY.
April c 1, eu I I
Mr. Jay Zimmerman
I4orIM Carolina Department of Environmental ucaliry
Diviaium of Wate, Rasoorcas
1611 Mail Service Center
Raleigh, North Carolina 27699-1611
Subject: Permanent vvater Supply: Homeowner Notification
Dear Mr. Zimmerman:
Peel Oraa:iten
Senior vlce-FresMent
En-irenrnumt-A R6..0 K b-tety
ae$ 5ouin Urlercri Street
Mail Code ECUP
Urrmnotte, 19% eazuz
9130-3 t3-IROS
At this time Doke Energy respectfully iegoests that NCDEQ acknowledges that Duke Energy
has fulfilled the April 15, cu 1 t requirement within House Bill 630 that Duke Energy notify
resid-nta identified in the appr-.,,ad plan of their eligibility for establishment of a permanent
water supply.
Since NCDEu'a conditional approval of the propused plans in January 2017. Doke Energy has
strived to educate all eligible well owners or trle approved alternative water supply options that
were available t.,, them. Edccat;on included:
De„eloprrlent of a public wabuite(www.dake-cncr-gy.coom/vvaterplan5), whit:h Contains
the proposed plan Is submitted in December and answers to frequently asked questions.
o Also, letters were issued to all ..all u.vner and tcnanta In Decamber 2016
informing them that plans had been sub,i itted to NCDEQ and that they were
posted on the aforememionea website.
• Developme, it of a database to track interaction with homeowners and tenants
throughout this process.
I55oantue of letters in Janoary 2017 to all well owners, tenants, mid homeowners who
utilized a neignlsor-s eligible well as their drinking water source. The latter Zontained
information on the options available and an invitation to community information sessions.
Well owner's IBILers also included a 5tamp8137 selr-aatlressed selection card, where well
owners could indicate their prufuenLa for a sulut;cn from thi,se available.
• Hosting community information sessions; also attenaea and supported by NCDEQ staff,
at the locations and datea shoyvn in the table beluvv.
• Providing additional information to well owners and tenants when they called Duke
Enargy-'a dadicatad prujact phone nomber (800-653-5304) or a,, ailed os at
about their bottled water delivery or ine solutions
available for their homes.
• Issuance of additional civRified mailings between Riarcll e'v ana April 12 to well owners
who had not returned their suluctiun card.

Community
lnf;-,rrrratiz;n Seasiuns
Plant
Attundanuo
Fub. 6
Asheville
10
Feb. 8
Marshall
35
Feb. 13
HF Lee
8
Feb. 15 & 16
Back
22 & 24
Feb. c i
Rugers Energy
Complex Cliffside
12
Feb. 20 & 27
Allen
75 & 27
Feb. 28
Mayu & Ruxburu
50
Mar. a
nelews
15
Mar. 1
Weatherspoon
6
Dining the coarse of this process, the aligible list was adjusted firs, 940 to 884 eligible
households. Through discassiuns with properry owners, iMeir legal counsels, or through
additional in,,eatiyat;vn of property tam raixr& and cuunty GIS databaaea, adjustmeenta were
made because the prperty:
• Did not contain a hoasehold or multiple huosehulds. but rather had a barn or shed on it:
Was already ivnnccted to municipal treater; ur
• Had multiple hoaseholos on it.
The huosehulds identified as eligible in December e-V M but removed from the list due to
upuatet7 inrormation are included as Attachment A.
A list uf eligible households with untstantling selection carts as of Hpril 15; 2017, including the
tracking number of the certified letters) sent to them and other Outreach attempts mada by
Duke Energy, is included as Attachment B.
Thu table beluwv aummari.Les out successful Outreach attempts. Note that the Uotreach attempts
listed below are not exclusive. For example, a household fur wRflm we receiveza a signeu
confirmation of receipt from USPS or UPS may alau have been �;alled by at Duke Energy
representative, or may be un bottled water. The list below is to help show our effuRs to reach all
homeowners.
We consider the activities listed below as proof that we have successfully communicatet with
the eligible households identified in the pr�-,pused plans.
Outreach Attempt 1
Households
Remaining
Total
Confirmation
Confirmed in
Households
Households
Households
Outreach
Contacted
Contacted
Returned Selection Card by
April 15, 2017
688
196
688
77.8%
Aqua and their customers
(decision still to be made by
NCDEQ on who will make
80
116
768
86.9%
selection
Page 2 of 3

USPS/UPS Signed
Confirmation of Receipt (March
io
and/or A roil letters
Phone Call with Property
18
Owner
_
USPS/UPS tracking showing
delivery in hand without
7
customer signature
Household Currently Receiving
_
Bottled Water
7
6
Two certified mailings with no
customer response.
ZF17
844
95.5%
22
862
97.5%
15
869
98.3%
8
876
99.1 %
2
882
99.8%
Utilizing all of the uatruach attumpta i5mpluyed by Duke Energy, over 990/. uf the huasehulds
have been Lontacted. Duke has made multiple attempts to contact the remaining Me% ano
will continue to attempt to contact the vvull owwmars.
Based upon the extent of outreacfl contlaciela By DaRe Energy, we respectfully request that
NCDEU ackn%..hdges that Dak-W has fulfill7ad thii April 15, 2017 requirement that Dakc notify
residents identified in the approved pldn of their eligibility for establitshmern of a permanent
water supply.
We look forward to your rspt3nse. If you have comments antlror questions. please direct
them to me at 980-373-0408.
Singer ly,
Pea Dray uh
Senior Vice -President
Envi,a,,mental, Health 8, Safety
L_X: Sheila Hul,,,an, AsAutant Secretary, DEQ
Debra Watts_ Division Of Water Resuares_ Animal Feed Operations & Groanawater
Encl: Attachment A: Hi-josGholds Removed from Eligible List
Attachment r0: Ootstant]ing selection Cards - Outreach Log
Page 3 of 3