WQCS00366_Compliance Evaluation Inspection_20240731

Compliance Inspection Report
Permit:WQCS00366 Effective: 10/01/17 Expiration: 09/30/25 Owner: Carolina Water Service Inc of North Carolina
SOC: Effective: Expiration: Facility: White Oak Estates Collection System
County: Onslow
Region: Wilmington
Contact Person:Tony Konsul Title: Phone: [phone]
Directions to Facility:
System Classifications: CS2,
Primary ORC: Certification: Phone:
Secondary ORC(s):
Anthony Garland Futrell 1009027 312-965-3728
On-Site Representative(s):
Related Permits:
NC0031577 Carolina Water Service Inc of North Carolina-White Oak Estates WWTP
Inspection Date: 07/31/2024 Entry Time 09:45AM Exit Time: 11:15AM
Primary Inspector:Jordan Cocanower Docusigned by: Phone: [phone]
Secondary Inspector(s): EEKCAKDUFUFT..
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Reason for Inspection: Routine Inspection Type: Collection System Inspect Non Sampling
Permit Inspection Type: Collection system management and operation
Facility Status: Compliant ❑ Not Compliant
Question Areas:
Miscellaneous Questions General Sewer& FOG Ordinances
Capital Improvement Plan Map Reporting Requirements
Inspections Spill Response Plan Spills
Lines Pump Stations
(See attachment summary)
Page 1 of 7

Permit: WQCS00366 Owner-Facility:Carolina Water Service Inc of North Carolina
Inspection Date: 07/31/2024 Inspection Type:Collection System Inspect Non Sampling Reason for Visit: Routine
Inspection Summary:
A routine compliance inspection of the White Oak Estate Collection System was conducted on July 31 st, 2024.
DWR Parties Present: Jordan Cocanower(Inspector)
Carolina Water Service Parties Present: Anthony Futrell (ORC), John Marpole, Craig Coleman
Thank you to the Carolina Water Service folks who accomodated this inspection. They were well prepared and transparent
throughout the process.
All necessary documentation was available and presented in an orderly fashion for review.
-Maps of the collection system are available via paper or Arcmap. The Carolina Water Service GIS Department is working on
updating the maps to include pipe age.
-Carolina Water Service is submitting the form to designate Mr. Marpole as primary operator and to make Mr. Futrell the
backup operator.
-Work orders supplemented the CIP for proposed upgrades to PS#1 and PS#2.
- Maintenance is recorded via tablet with anything contracted out documented with receipts
-4575 If of gravity sewer was cleaned in 2024 (>10%)
All five pump stations in the system were inspected during the visit. All stations were well maintained and secured. Pump
stations are inspected by staff once or twice weekly and logs are kept via tablet. Pump stations are equipped with Missions
Telemetry which was fully functional at all stations(calls received simultaneously with high water notification). All high water
alarms/lights were triggered when floats were pulled.Wells were free of solids and greases/oils. Pump Stations#1 and #2
are aging, but are slated for rehabilitation. Onsite generators have been discussed for some stations.
The HPL(non-aerial, under unnamed tributary)was inspected during visit. No problems were encountered.This HPL is
frequently inspected by Carolina Water Service staff.
Overall, this system is being operated successfully and is in compliance with the permit. The operators are knowledgeable
of their system and are cognizant of potential shortcomings regarding aging infrastructure.
Page 2 of 7

Permit: WQCS00366 Owner-Facility:Carolina Water Service Inc of North Carolina
Inspection Date: 07/31/2024 Inspection Type:Collection System Inspect Non Sampling Reason for Visit: Routine
General Yes No NA NE
Is there a properly designated primary ORC and at least one back-up of proper grade? 0 ❑ ❑ ❑
Are logs being reviewed by the system management or owner on a regular basis? 0 ❑ ❑ ❑
#What is that frequency? weekly
#Are there any issues being addressed currently or any in the planning stages? ❑ ❑ ❑
Is there a specific pump failure plan available for all pump stations? 0 ❑ ❑ ❑
Does plan indicate if pump parts/new pumps are in spare parts/equipment inventory? 0 ❑ ❑ ❑
Are new/significantly upgraded pump stations equipped with anti-corrosion materials? ❑ ❑ ❑
Does the permittee have a copy of their permit? 0 ❑ ❑ ❑
# Is permit expiring within the next 6 months? ❑ 0 ❑ ❑
If Yes, has the Permittee applied for renewal? ❑ ❑ 0 ❑
Comment: Mr. Anthony Futrell is the acting ORC with John Marpole (#1011404) as the backup operator.
Form submitted so that Mr. Marpole will be ORC and Mr. Futrell will be listed as backup.
Sewer and FOG Ordinances Yes No NA NE
Is Sewer Use Ordinance(SUO)or other Legal Authority available? 0 ❑ ❑ ❑
Does it appear that the Sewer Use Ordinance is enforced? ❑ ❑ 0 ❑
Is there a Grease Control Program that legally requires grease control devices? 0 ❑ ❑ ❑
What is the standard grease trap cleaning requirement in the FOG ordinance?
Is Grease Control Program enforced via periodic inspections/records review? 0 ❑ ❑ ❑
Is action taken against violators? 0 ❑ ❑ ❑
#Have satellite systems adopted an equivalent or more stringent ordinance? ❑ ❑ 0 ❑
Is grease/sewer education program documented with req'd customer distribution? 0 ❑ ❑ ❑
#Are other types of education tools used like websites, booths, special meetings, etc? ❑ ❑ ❑
If Yes,what are they?(This can reduce mailing to annual.)
Comment: No FOG problems. This system primarily serves residential units, with the exception of the
school.
Capital Improvement Plan Yes No NA NE
Has a Capital (CIP)or System Improvement Plan been developed and adopted? 0 ❑ ❑ ❑
Is it designated for wastewater only or does it have a dedicated section? 0 ❑ ❑ ❑
Does CIP cover three to five year period of earmarked improvements? ❑ ❑ ❑
Does CIP include description of project area? ❑ ❑ ❑
Does CIP include description of existing facilities? ❑ ❑ ❑
Does CIP include known deficiencies? ❑ ❑ ❑
Does CIP include forecasted future needs? 0 ❑ ❑ ❑
Page 3 of 7

Permit: WQCS00366 Owner-Facility:Carolina Water Service Inc of North Carolina
Inspection Date: 07/31/2024 Inspection Type:Collection System Inspect Non Sampling Reason for Visit: Routine
Comment: CIP includes work orders for both LS#1 (awaiting approval) and LS#2 (approved, to be
implemented by July 2026)for station rehabilitation as both pump stations are aping and could
use some extra attention.
Map Yes No NA NE
Is there a overall sewer system map? ❑ ❑ ❑
Does the map include:
Pipe Type(GS/FM) ❑ ❑ ❑
Pipe sizes ❑ ❑ ❑
Pipe materials(PVC, DIP, etc) ❑ ❑ ❑
Pipe location ❑ ❑ ❑
Flow direction ❑ ❑ ❑
Approximate pipe age ❑ ❑ ❑
Pump station ID, location and capacity ❑ ❑ ❑
# Force main air release valve location &type ❑ ❑ ❑
# Location of satellite connections ❑ ❑ ❑
Is the map being updated for changes/additions within 1 year of activation? 0 ❑ ❑ ❑
Comment: Map is updated using Arcgis. They are working to include line age in the map. Both paper and
electronic maps are available.
Reporting Requirements Yes No NA NE
#Have there been any sewer spills in the past 3 years? ❑ ❑ ❑
If Yes,were they reported to the Division if meeting the reportable criteria? ❑ ❑ ❑
If applicable, is there documentation of press releases and public notices issued? ❑ ❑ ❑
Is an Annual Wastewater Performance Report being filed with the Division, if required? ❑ ❑ ❑
Is the report being made available to all its sewer customers? ❑ ❑ ❑
#How is it being made available?
Comment: No spills reported
Inspections Yes No NA NE
Are adequate maintenance records maintained? ❑ ❑ ❑
Are pump stations being inspected at the required frequency? ❑ ❑ ❑
# Is at least one complete functionality test conducted weekly per pump station? ❑ ❑ ❑
Is there a system or plan in place to observe the entire system annually? ❑ ❑ ❑
Is the annual inspection documented? ❑ ❑ ❑
#Does the system have any high-priority lines/locations? ❑ ❑ ❑
Are inspections of HPL documented at least every 6 months? ❑ ❑ ❑
Are new lines being added to the HPL list when found or created? 0 ❑ ❑ ❑
Comment: High priority line is frequently visited and the right of way has been maintained well.
Maintenance records are kept using tablets.
Page 4 of 7

Permit: WQCS00366 Owner-Facility:Carolina Water Service Inc of North Carolina
Inspection Date: 07/31/2024 Inspection Type:Collection System Inspect Non Sampling Reason for Visit: Routine
Spill Response Action Plan Yes No NA NE
Is a Spill Response Action Plan available? E ❑ ❑ ❑
Is a Spill Response Action Plan available for all personnel? ❑ ❑ ❑
Does the plan include:
24-hour contact numbers ❑ ❑ ❑
Response time ❑ ❑ ❑
Equipment list and spare parts inventory ❑ ❑ ❑
Access to cleaning equipment ❑ ❑ ❑
Access to construction crews, contractors, and/or engineers ❑ ❑ ❑
Source of emergency funds ❑ ❑ ❑
Site sanitation and cleanup materials ❑ ❑ ❑
Post-overflow/spill assessment ❑ ❑ ❑
Does the Permittee appear to respond within 2 hours of first knowledge of a spill? 0 ❑ ❑ ❑
Comment: Carolina Water Service owns bypass pumps and standby generators in the case of emergency.
Work can also be contracted out if needed (Utilitech Inc.).
Spills Yes No NA NE
Is system free of known points of bypass? ❑ ❑ ❑
If No, describe type of bypass and location
Are all spills or sewer related issues/complaints documented? ❑ ❑ ❑
#Are there repeated overflows/problems(2 or more in 12 months)at same location? ❑ ❑ ❑
# If Yes, is there a corrective action plan? ❑ ❑ On
Comment: No spills reported
Lines/Right-of-Ways/Aerial Lines Yes No NA NE
Please list the Lines/Right of Ways/Aerial Lines Inspected:
Are right-of-ways/easements maintained for full width for access by staff/equipment? ❑ ❑ ❑
If No, give details on temporary access:
Is maintenance documented? ❑ ❑ ❑
Are gravity sewer cleaning records available? ❑ ❑ ❑
Has at least 10%of lines older than 5 yrs been cleaned annually? ❑ ❑ ❑
Were all areas/lines inspected free of issues? 0 ❑ ❑ ❑
Comment: Maintenance is recorded using tablets. Cleaning records were available for 2024 (4575 If
cleaned).
Pump Stations Yes No NA NE
Please list the Pump Stations Inspected:
PS#1, PS#2, PS#3, PS#4, PS#5
#Number of duplex or larger pump stations in system 5
#Number of vacuum stations in system
Page 5 of 7

Permit: WQCS00366 Owner-Facility:Carolina Water Service Inc of North Carolina
Inspection Date: 07/31/2024 Inspection Type:Collection System Inspect Non Sampling Reason for Visit: Routine
#Number of simplex pump stations in system
#Number of simplex pump stations in system serving more than one building
How many pump/vacuum stations have:
# A two-way"auto polling"communication system (SCADA)installed?
# A simple one-way telemetry/communication system (auto-dialer)installed? 5
For pump stations inspected:
Are they secure with restricted access? 0 ❑ ❑ ❑
Were they free of by-pass structures/pipes? 0 ❑ ❑ ❑
Were wet wells free of excessive grease/debris? 0 ❑ ❑ ❑
# Do they all have telemetry installed? 0 ❑ ❑ ❑
Is the communication system functional? 0 ❑ ❑ ❑
Is a 24-hour notification sign posted ? 0 ❑ ❑ ❑
Does the sign include:
Owner Name? 0 ❑ ❑ ❑
Pump station identifier? 0 ❑ ❑ ❑
# Address? ❑ 0 ❑ ❑
Instructions for notification? 0 ❑ ❑ ❑
24-hour emergency contact numbers? 0 ❑ ❑ ❑
Are audio and visual alarms present? 0 ❑ ❑ ❑
Are audio and visual alarms operable? 0 ❑ ❑ ❑
# Is there a backup generator or bypass pump connected? ❑ 0 ❑ ❑
If tested during inspection, did it function properly? ❑ ❑ 0 ❑
Is the back-up system tested at least bi-annually under normal operating conditions? ❑ ❑ 0 ❑
#Does it have a dedicated connection for a portable generator? 0 ❑ ❑ ❑
# Is the owner relying on portable units in the event of a power outage? 0 ❑ ❑ ❑
# If Yes, is there a distribution plan? 0 ❑ ❑ ❑
If Yes,what resources (Units/Staff/Vehicles/etc)are included in Plan?
Carolina Water Service has staff to implement the plan as well as the ability to contract out work.
#Does Permittee have the approved percentage of replacement simplex pumps? ❑ ❑ 0 ❑
Is recordkeeping of pump station inspection and maintenance program adequate? 0 ❑ ❑ ❑
Do pump station logs include at a minimum:
Inside and outside cleaning and debris removal? ❑ ❑ ❑
Inspecting and exercising all valves? ❑ ❑ ❑
Inspecting and lubricating pumps and other equipment? ❑ ❑ ❑
Inspecting alarms,telemetry and auxiliary equipment? ❑ ❑ ❑
Comment: All high water alarms were functional and the ROWS/stations were well maintained. Telemetry
was activated at each pump station when floats were pulled. PS#1 and PS#2 are aging, but
are set for rehabilitation in the future.
Page 6 of 7

Permit: WQCS00366 Owner-Facility:Carolina Water Service Inc of North Carolina
Inspection Date: 07/31/2024 Inspection Type:Collection System Inspect Non Sampling Reason for Visit: Routine
Page 7 of 7