WQCS00217_NOV-2024-DV-0079_20240320 (2)

M*, Carolina Water Service
� of North Carolina.
March 7, 2024
Ms. Vanessa Manuel
Assistant Regional Supervisor
Division of Water Resources
Water Quality Regional Operations Section
3800 Barret Drive
Raleigh, NC 27609
Reference: NOV-2024-DV-0079
Carolina Trace Collection System
Collection System Permit # WQCS00217
Dear Ms. Manuel,
Carolina Water Service, Inc. of NC (CWSNC) is in receipt of the above -mentioned Notice of Violation dated
October loth and provides additional information below.
CWSNC had a Sanitary Sewer Overflow (SSO) event on January 29th. The cause of the January 29th SSO of 1,500
gallons to Lake Trace was caused by roots in the manhole at 4047 Maple Circle. CWSNC was notified by a customer at
9:00 AM that a manhole was overflowing. The SSO was confirmed, and a contractor called onsite. Roots were removed
from the manhole to clear the blockage and normal flow returned at 11:30 AM.
The area was cleaned/limed, and the surrounding lines were inspected to evaluate other potential problems.
The manhole was last cleaned in November 2017, as part of our 10% yearly cleaning program. The manhole has been
scheduled for rehab in February 2024. Samples were collected at the spill site, upstream, and downstream. No fish kill
occurred. No environmental impact or impact to public health was noted.
CWSNC had one project in progress for the Carolina Trace Collection System completed in 2023. The project
included point repairs, lining, and video inspection for I&I issues throughout the system.
Carolina Water Service, Inc. of NC respectfully appreciates the opportunity to respond with additional
information for consideration of any further enforcement decisions concerning this matter. We hope the information
provided within this letter demonstrates the continued efforts to maintain compliance at the facility. If you have any
questions or if I can provide any additional information, please do not hesitate to contact me at 919-868-4701 or by
email at [e-mail] .
Sincerely,
G6�ivc.
Stephen Harrell
Area Manager
Cc;
Tony Konsul - Director, State Operations
Drake Robart - Regulatory Compliance Manager
5821 FairviewRoad • Charlotte, North Carolina 28209 • [phone]