NC0065684_Complaint_20240115

Baker, Caroline D
From:
Neiel Pudney <[e-mail]>
Sent:
Friday, December 15, 2023 6:46 PM
To:
Justin Nicolette
Cc:
Becker, Shannon V; Pitner, Andrew; Wyatt Dunn; Gavin Eales; Sewell, Alex; Scheller,
Roberto; Erinn Nichols; Max Hsiang; Graham Hall; Matt Dillard; [e-mail];
Paul Newman; Franklin, Christopher H; David Scholl; [e-mail];
[e-mail]; Wolanin, Melinda; [e-mail];
[e-mail]; Biser, Elizabeth; Talley, Noelle S; Collins, Christopher A;
Grzyb, Julie; Pjetraj, Michael; Keefer, Heather Vail; Rep. Dan Bishop; Ray Kirby;
[e-mail]
Subject:
Re: [External] Aqua Sewer Treatment Plant - Complaint
Attachments:
Video.mov
CAUTION: External email. Do not click links or open attachments unless verified. Report suspicious emails with the Report Message
button located on your Outlook menu bar on the Home tab.
I live at the top of Hemlock and am clocking 50db outside on my deck.
It's ridiculous.

10
L�]
10
0
8s "
40
Quiet home goo
336 Hz

On 15 Dec 2023, at 18:40, Justin Nicolette <[e-mail]> wrote:
<Video. mov>
<i mage0. png>
Sent from my iPhone, typos are inevitable.
On Dec 15, 2023, at 6:25 PM, Justin Nicolette <[e-mail]> wrote:
Hi all. The plant sounds like it's going to explode tonight. It's like a freight train is parked
behind our house and idling at full rpm's. We can hear it I. The house and have for much
of the afternoon.
And it stinks.
Anyone else hearing this?
Added a few more neighbors and the governors office.
Justin
Sent from my iPhone, typos are inevitable.
On Dec 2, 2023, at 5:09 PM, Gavin Eales <[e-mail]>
wrote:
5 pm Saturday evening
A stench that is not fit for human consumption spreads over the
neighborhood once again.
How I wish you were all here to savor it !
This is not make believe
Gavin Eales
[phone]
On Dec 1, 2023 at 18:44 -0500, Becker, Shannon V
<[e-mail]>, wrote:
Mr. Eales,
3

Aqua is aware of the odor complaint in the Country Woods East
community. We are, and have been, working to evaluate this
situation as previously explained.
When we consider odor in a wastewater system, which separately
includes a collection system and treatment facility, we evaluate the
cause and possible options to help mitigate odors naturally associated
with the treatment process. In 2021, when we investigated a separate
odor complaint in this system, we determined they resulted from high
levels of certain bacteria in two segments of the sewer collection
system. We then installed chemical feeds to reduce the bacteria
levels and verified the positive results.
Our wastewater treatment facility is being operated properly and
meeting state permit requirements, as has been verified by DEQ in
previous communications. When we recently received the new odor
complaint claiming odors were coming from the facility, we
investigated and were not able to identify an odor issue on our site
that matched the description. As a result, we brought in an
engineering firm to further evaluate the facility to identify if an issue
exists. If the engineering firm determines the source of the issue is our
facility, we will ask the firm to propose ways we can resolve the issue,
and Aqua will take appropriate action.
We will update you and our community partners when we know
more.
Respectfully,
Shannon V. Becker
<i mage002.j pg>
Shannon V. Becker
President
Aqua North Carolina, Inc.,

<i mage003. png>
<i mage004. png>
<i mage005. png>
Disclaimer
The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby notified
that any disclosure, copying, distribution or taking action in relation of the
contents of this information is strictly prohibited and may be unlawful.
From: Gavin Eales <[e-mail]>
Sent: Friday, December 1, 2023 5:03 PM
To: Justin Nicolette <[e-mail]>; Alex Sewell
<asewel I @sta I I i ngsnc.org>
Cc: Pitner, Andrew <[e-mail]>; Wyatt Dunn
<[e-mail]>; Scheller, Roberto
<[e-mail]>; Becker, Shannon V
<[e-mail]>; Erinn Nichols
<[e-mail]>; Max Hsiang
<[e-mail]>; Graham Hall
<[e-mail]>; Matt Dillard
<[e-mail]>; [e-mail]; Paul
Newman <Paul.Newman @conway.com>; Franklin,
Christopher H <[e-mail]>; David Scholl
<[e-mail]>; [e-mail];
[e-mail]; Wolanin, Melinda
<[e-mail]>; jason.stooge nke@wsoc-
tv.com; [e-mail]; Biser, Elizabeth
<[e-mail]>; Talley, Noelle S
<[e-mail]>; Collins, Christopher A
<[e-mail]>; Grzyb, Julie
<[e-mail]>; Pjetraj, Michael
<[e-mail]>; [e-mail]
Subject: RE: [External] Aqua Sewer Treatment Plant -
Complaint
CAUTION: This email originated from outside of the organization. Do
not click links or open attachments unless you recognize the sender
and know the content is safe.
I'm very surprised that I've not even received one single
response to my email of November 23 from anybody, until
today!

I am astounded that no one cares about this issue enough to
actually take action!
This evening, the stench is too terrible.
Will someone take responsibility and get this dealt with ???
We can't be expected to breathe this in !
Gavin Eales
On Dec 1, 2023 at 16:44 -0500, Alex Sewell
<[e-mail]>, wrote:
Hi Mr. Pitner,
Since your last update on 10/6/23, I've seen several
complaints from residents. There may be
efforts/communications that I'm not aware of right
now. Would you be able to give the group an update?
Thanks,
Alex
<i mage006.j pg>
M. Alexander Sewell, Esq., ICMA-CM
Town Manager
Town of Stallings
[phone]
*Pursuant to Chapter 132 of the North Carolina General
Statutes, this email message and any attachments hereto, as
well as any electronic mail message(s) that may be sent in
response to it may be considered a public record(s) and as
such are subject to request and review in accordance with the
law.

Some people who
From: Justin Nicolette <[e-mail]>
Sent: Thursday, November 30, 2023 10:51 PM
To: Justin Nicolette <[e-mail]>
Cc: Gavin Eales Gmail <[e-mail]>; Pitner,
Andrew <[e-mail]>; Alex Sewell
<[e-mail]>; Wyatt Dunn
<[e-mail]>; Scheller, Roberto
<[e-mail]>; Becker, Shannon V
<[e-mail]>; Erinn Nichols
<[e-mail]>; Max Hsiang
<[e-mail]>; Graham Hall
<[e-mail]>; Matt Dillard
<[e-mail]>; [e-mail]; Paul
Newman <[e-mail]>;
[e-mail]; David Scholl
<[e-mail]>; [e-mail];
[e-mail]; Wolanin, Melinda
<[e-mail]>; iason.stooge nke@wsoc-
tv.com; [e-mail]; Biser, Elizabeth
<[e-mail]>; Talley, Noelle S
<[e-mail]>; [e-mail];
Grzyb, Julie <[e-mail]>; Pjetraj, Michael
<[e-mail]>; [e-mail]
Subject: Re: [External] Aqua Sewer Treatment Plant -
Complaint
this message don't often get email from justin.nicolette a,gmail.com. Learn why this is important
The smell is terrible again this evening. Just FYI. Is there
anyway I can help you see that there is a real issue here?
Gov. Cooper's office has also been in touch.
Please help us
Justin
Sent from my iPhone, typos are inevitable.

On Nov 23, 2023, at 7:55 PM, Justin
Nicolette <[e-mail]>
wrote:
Gavin,
I agree. The smell has been horrible. What a
way to ruin a holiday for many of us.
Among other things, I've been working with
a few reporters on a story about this to help
raise broader awareness of the issue and
lack of action. I'll send you the information
and encourage you to reach out directly to
the reporter.
Justin (affected homeowner not in CWE)
Sent from my iPhone, typos are inevitable.
On Nov 23, 2023, at
12:18 PM, Gavin Eales Gmail
<[e-mail]>
wrote:
Hello All.
Things are still really bad
with the smell originating
from the sewerage plant in
Country woods East,.
Last night was terrible, why
must our breath be
contaminated with this filth
in the air? Whether it is a
gas or airborne solids, it is
still originating from the
s

orifices of the areas human
residents, and why should I
be breathing that into my
nostrils? and why should my
thanksgiving guests and
family breathe it in?
Please, we need this
escalated,.
Thanking you in advance
Gavin Eales
From: Pitner, Andrew
[mailto:andrew.pitner@deg.
nc.gov]
Sent: Friday, October 6,
2023 3:40 PM
To: Sewell, Alex
<asewel I @sta I I i ngsnc.org>;
Wyatt Dunn
<[e-mail]>;
Basinger, Corey
<corey. basi nger@deg. nc.go
v_>;
[e-mail]
Cc: Scheller, Roberto
<roberto.schel ler@deg. nc.g
ov>; Gavin Eales Gmail
<[e-mail]>;
Becker, Shannon V
<[e-mail]
m>; Erinn Nichols
<[e-mail]>;
Max Hsiang
<[e-mail]>;
Graham Hall
<[e-mail]>;
Ruben Ortiz
<[e-mail]
g>; [e-mail];
Paul Newman
<[e-mail]
m>;
[e-mail];
David Scholl
<[e-mail]>;
9

[e-mail];
diviamarie0527@gmail. com;
Wolanin, Melinda
<[e-mail].g
ov>;
0ason.stoogenke@wsoc-
tv.com;
[e-mail];
Biser, Elizabeth
<[e-mail]
v>; Talley, Noelle S
<[e-mail]>;
[e-mail]
m; Grzyb, Julie
<iulie.�[e-mail].�ov>;
Pjetraj, Michael
<[e-mail]
v>
Subject: RE: [External] Aqua
Sewer Treatment Plant -
Complaint
Hi Alex and others,
I apologize for the delay in
responding to your
email. DEQ-Division of
Water Resources (DWR)
staff from this office have
been working in the
background since you and
others reached out to us this
week to report continuing
odor problems that Aqua's
Country Woods wastewater
treatment facility is creating
in the
neighborhood. Unfortunate
ly, DWR's attempts to get
Aqua to respond to us were
unsuccessful.
As Aqua had been
unresponsive to our calls
and emails, DWR staff
visited the site yesterday
unannounced. While I'm
glad to report that DWR
10

staff were greeted by Aqua
staff and an engineering
contractor who suggested
they were considering steps
they could take, DWR has
not yet been presented with
a plan to address the
problems. There are several
operational, engineering,
and on the ground
approaches that could be
taken by Aqua to address
the odors and DWR has
requested that Aqua submit
a plan to us to do just that.
We understand that until
Aqua implements such a
plan, there are likely to be
additional odor problems as
wastewater treatment is a
biological process that will
always generate some level
of odor. Until that time,
we'd request that the
following be included in
future concerns about the
facility:
Andrew Pitner, DWR,
[e-mail],
704-235-2180
Roberto Scheller,
DWR, Roberto.Scheller@de
q.nc.gov, 704-235-2204
Christopher Collins, Aqua
North Carolina Western
Operations Area Manager,
[e-mail]
m, 704-489-9404
Shannon Becker, Aqua
North Carolina, President„
11

[e-mail]
m, 919-467-8712
Thanks,
Andrew
Andrew H. Pitner, P.G.
Regional Supervisor
Water Quality Regional
Operations Section
Mooresville Regional Office
Division of Water Resources
Department of
Environmental Quality
704 235 2180 direct office
704 663 1699 MRO main
line
704 663 6040 fax
DWR
website: http://www.ncwater
610 East Center Avenue,
Suite 301, Mooresville, NC
28115
NOTICE: Email
correspondence to and from
this address is subject to the
North Carolina Public
Records Law and may be
disclosed to third parties
unless the content is exempt
by statute or other
regulation.
12

From: Alex Sewell
<aseweI I @sta I I i ngsnc.org>
Sent: Tuesday, October 3,
2023 9:55 AM
To: Wyatt Dunn
<[e-mail]>;
Basinger, Corey
<corey. basi nger@deg. nc.go
v>; Pitner, Andrew
<[e-mail]
[e-mail]
Cc: Scheller, Roberto
<roberto.schel ler@deg. nc.g
ov>; Gavin Eales Gmail
<[e-mail]>;
Becker, Shannon V
<[e-mail]
m>; Erinn Nichols
<[e-mail]>;
Max Hsiang
<[e-mail]>;
Graham Hall
<[e-mail]>;
Ruben Ortiz
<[e-mail]
g>; [e-mail];
Paul Newman
<[e-mail]
m>;
[e-mail];
David Scholl
<[e-mail]>;
[e-mail];
[e-mail],-
Wolanin, Melinda
<[e-mail].g
ov>;
0ason.stoogenke@wsoc-
tv.com;
[e-mail];
Biser, Elizabeth
<[e-mail]
v>; Talley, Noelle S
<[e-mail]>
Subject: RE: [External] Aqua
Sewer Treatment Plant -
Complaint
13

CAUTION: External email. Do
not click links or open
attachments unless verified.
Report suspicious emails with
the Report Message button
located on your Outlook menu
bar on the Home tab.
Mr. Basinger & Mr. Pitner,
Good morning. Attached is
a letter Stallings Mayor
Wyatt Dunn to NCDENR last
year regarding objectionable
odors coming from Aqua
North Carolina's
Wastewater Treatment
Plant in Stallings. The Town
of Stallings has recently
received several more
complaints regarding the
smell and I am consolidating
everyone from several
different email chains to
keep everyone in the loop.
What is NCDENR's plan of
action here?
Thank you for your
assistance,
Alex
<i mage001.j pg>
M. Alexander Sewell,
Esq., ICMA-CM
Town Manager
14

Town of Stallings
[phone]
*Pursuant to Chapter 132 of
the North Carolina General
Statutes, this email message
and any attachments hereto,
as well as any electronic mail
message(s) that may be sent
in response to it may be
considered a public record(s)
and as such are subject to
request and review in
accordance with the law.
From: Wyatt Dunn
<[e-mail]>
Sent: Wednesday, March
16, 2022 11:42 AM
To: Basinger, Corey
<[e-mail]
v>
Cc: Scheller, Roberto
<roberto.scheller@ncdenr.g
ov>; Pitner, Andrew
<[e-mail]
v_>; Alex Sewell
<[e-mail]>;
Town Council
<TownCouncil@stallingsnc.o
rg>
Subject: Re: [External] Aqua
Sewer Treatment Plant -
Complaint
Corey,
Thank you for your reply and
I look forward to DENR's
next steps.
Thanks.
15

Wyatt Dunn, Mayor
Town of Stallings
Get Outlook for iOS
From: Basinger, Corey
<corey. basi nger@ ncden r.go
v>
Sent: Sunday, March 13,
2022 9:04 PM
To: Wyatt Dunn
<[e-mail]>
Cc: Scheller, Roberto
<roberto.scheller@ncdenr.g
ov>; Pitner, Andrew
<[e-mail]
v>
Subject: RE: [External] Aqua
Sewer Treatment Plant -
Complaint
Mayor Dunn,
This Office continues to
investigate the odor issues
you reference in your email.
I have included Roberto
Scheller and Andrew Pitner
on my response. Mr.
Scheller is our field
representative responsible
for the compliance of the
Country Woods wastewater
treatment facility.
Regards,
Corey Basinger
16

W. Corey
Basinger
Regional Supervisor
NC Division of Water
Resources
Mooresville Regional Office
610 E. Center Avenue, Suite
301
Mooresville, NC 28115
704-235-2168 (new Office
number)
Chairman
Water Pollution Control
System Operators
Certification Commission
704-235-2168 (new Office
number)
From: Wyatt Dunn
[mailto:wdunn@stallingsnc.
org]
Sent: Friday, March 11, 2022
4:07 PM
To: Basinger, Corey
<corey. basi nger@ ncden r.go
v>
Cc: Biser, Elizabeth
<[e-mail]
v_>; Gov_Requests
<govreq uests @ nc.gov>;
Talley, Noelle S
17

<[e-mail]>;
[e-mail];
Sen. Todd Johnson
<[e-mail]>;
Rep. Dean Arp
<[e-mail]>;
[e-mail]
m; [e-mail];
iason-stoogenke@wsoc-
tv.com; [e-mail];
[e-mail]; Sewell,
Alex
<asewel I @sta I I i ngsnc.org>;
Graham Hall
<[e-mail]>;
David Scholl
<[e-mail]>
Subject: [External] Aqua
Sewer Treatment Plant -
Complaint
CAUTION: External email. Do
not click links or open
attachments unless you verify.
Send all suspicious email as an
attachment to Report Spam.
Dear Mr. Basinger,
Attached is a letter
regarding complaints
about the oder coming
from Aqua Sewer
Treatment Plant in the
Country Woods East
neighood in Stallings,
NC. As you can see I have
forwarded this
attachment to state
elected officials and local
news media. I look
forward to hearing from
you on what action can be
taken by the State of NC.
18

Thank you for your
assistance.
Thank you,
Wyatt Dunn, Mayor
Town of Stallings
-----------------------
IMPORTANT NOTICE:
This e-mail message is
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do not read, copy,
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purposes, a copy of this
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a permanent database.
IMPORTANT NOTICE: This e-
mail message is intended to
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entitled to receive the
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may contain. E-mail
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privileged. Please do not
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19

an intended recipient of it. If
you have received this
message in error, please
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delete it completely from
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auditing purposes, a copy of
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Email correspondence to and from this
address may be subject to the North
Carolina Public Records Law and may
be disclosed to third parties by an
authorized state official.
From: Justin Nicolette
[maiIto: 0ustin.nicoIette@gm
ail.com]
Sent: Thursday, October 5,
2023 7:21 AM
To: Alex Sewell
<asewel I @sta I I i ngsnc.org>
Cc: Wyatt Dunn
<[e-mail]>;
Basinger, Corey
<corey. basi nger@ ncden r.go
v>; Pitner, Andrew
<[e-mail]
v>; Scheller, Roberto
<roberto.scheller@ncdenr.g
ov>; Gavin Eales Gmail
<[e-mail]>;
Becker, Shannon V
<[e-mail]
m>; Erinn Nichols
<[e-mail]>;
Max Hsiang
<[e-mail]>;
Graham Hall
<[e-mail]>;
20

Ruben Ortiz
<[e-mail]
g>; [e-mail];
Paul Newman
<[e-mail]
m>;
[e-mail];
David Scholl
<[e-mail]>;
[e-mail];
[e-mail],-
[e-mail]
v; iason.stooge nke@wsoc-
tv.com;
[e-mail];
[e-mail];
[e-mail]
Subject: Re: [External] Aqua
Sewer Treatment Plant -
Complaint
Good morning from Golden
Acres, lot 14 - otherwise
known as 15709 Knollwood
Place in Indian Trail.
As we opened our sliding
glass door to enjoy the fall
temps this a.m., we were
greeted by the stench of the
wastewater plant yet again.
This obnoxious moment
occurred as we were making
our daughter's school lunch,
so imagine how lovely that
was at 6:45 in the morning.
Please help us; please fix
this problem.
Justin Nicolette
704-301-4544
21

On Tue, Oct 3, 2023 at
9:55 AM Alex Sewell
<asewel I @sta I I i ngsnc.org>
wrote:
Mr. Basinger & Mr. Pitner,
Good morning. Attached is
a letter Stallings Mayor
Wyatt Dunn to NCDENR last
year regarding objectionable
odors coming from Aqua
North Carolina's
Wastewater Treatment
Plant in Stallings. The Town
of Stallings has recently
received several more
complaints regarding the
smell and I am consolidating
everyone from several
different email chains to
keep everyone in the loop.
What is NCDENR's plan of
action here?
Thank you for your
assistance,
Alex
<>M. Alexander Sewell,
Esq., ICMA-CM
Town Manager
Town of Stallings
[phone]
W

*Pursuant to Chapter 132 of
the North Carolina General
Statutes, this email message
and any attachments hereto,
as well as any electronic mail
message(s) that may be sent
in response to it may be
considered a public record(s)
and as such are subject to
request and review in
accordance with the law.
From: Wyatt Dunn
<[e-mail]>
Sent: Wednesday, March
16, 2022 11:42 AM
To: Basinger, Corey
<corey. basi nger@ ncden r.go
v>
Cc: Scheller, Roberto
<roberto.scheller@ncdenr.g
ov>; Pitner, Andrew
<[e-mail]
v_>; Alex Sewell
<asewel I @sta I I i ngsnc.org>;
Town Council
<TownCouncil@stallingsnc.o
rg>
Subject: Re: [External] Aqua
Sewer Treatment Plant -
Complaint
Corey,
Thank you for your reply and
I look forward to DENR's
next steps.
Thanks.
Wyatt Dunn, Mayor
Town of Stallings
23

Get Outlook for iOS
From: Basinger, Corey
<corey. basi nger@ ncden r.go
v>
Sent: Sunday, March 13,
2022 9:04 PM
To: Wyatt Dunn
<[e-mail]>
Cc: Scheller, Roberto
<roberto.scheller@ncdenr.g
ov>; Pitner, Andrew
<[e-mail]
v>
Subject: RE: [External] Aqua
Sewer Treatment Plant -
Complaint
Mayor Dunn,
This Office continues to
investigate the odor issues
you reference in your email.
I have included Roberto
Scheller and Andrew Pitner
on my response. Mr.
Scheller is our field
representative responsible
for the compliance of the
Country Woods wastewater
treatment facility.
Regards,
Corey Basinger
W. Corey Basinger
24

Regional Supervisor
NC Division of Water
Resources
Mooresville Regional Office
610 E. Center Avenue, Suite
301
Mooresville, NC 28115
704-235-2168 (new Office
number)
Chairman
Water Pollution Control
System Operators
Certification Commission
704-235-2168 (new Office
number)
From: Wyatt Dunn
[mailto:wdunn@stallingsnc.
org]
Sent: Friday, March 11, 2022
4:07 PM
To: Basinger, Corey
<corey. basi nger@ ncden r.go
v>
Cc: Biser, Elizabeth
<[e-mail]
v_>; Gov_Requests
<govreq uests @ nc.gov>;
Talley, Noelle S
<[e-mail]>;
[e-mail];
Sen. Todd Johnson
<[e-mail]>;
Rep. Dean Arp
<[e-mail]>;
[e-mail]
m; [e-mail];
iason-stoogenke@wsoc-
25

tv.com; [e-mail];
[e-mail]; Sewell,
Alex
<asewel I @sta I I i ngsnc.org>;
Graham Hall
<[e-mail]>;
David Scholl
<[e-mail]>
Subject: [External] Aqua
Sewer Treatment Plant -
Complaint
CAUTION: External email. Do
not click links or open
attachments unless you verify.
Send all suspicious email as an
attachment to Report Spam.
Dear Mr. Basinger,
Attached is a letter
regarding complaints about
the oder coming from Aqua
Sewer Treatment Plant in
the Country Woods East
neighood in Stallings, NC. As
you can see I have
forwarded this attachment
to state elected officials and
local news media. I look
forward to hearing from you
on what action can be taken
by the State of NC.
Thank you for your
assistance.
Thank you,
Wyatt Dunn, Mayor
Town of Stallings
26

IMPORTANT NOTICE: This e-
mail message is intended to
be received only by persons
entitled to receive the
confidential information it
may contain. E-mail
messages may contain
information that is
confidential and legally
privileged. Please do not
read, copy, forward, or store
this message unless you are
an intended recipient of it. If
you have received this
message in error, please
forward it to the sender and
delete it completely from
your computer system. For
auditing purposes, a copy of
this message has been saved
in a permanent database.
IMPORTANT NOTICE: This e-
mail message is intended to
be received only by persons
entitled to receive the
confidential information it
may contain. E-mail
messages may contain
information that is
confidential and legally
privileged. Please do not
read, copy, forward, or store
this message unless you are
an intended recipient of it. If
you have received this
message in error, please
forward it to the sender and
delete it completely from
your computer system. For
auditing purposes, a copy of
this message has been saved
in a permanent database.
27

Thanks,
Justin
<3-11-22 - Letter to State Re
Aqua Sewer Plant.docx>
----------------------- IMPORTANT NOTICE: This e-mail message
is intended to be received only by persons entitled to receive
the confidential information it may contain. E-mail messages
may contain information that is confidential and legally
privileged. Please do not read, copy, forward, or store this
message unless you are an intended recipient of it. If you
have received this message in error, please forward it to the
sender and delete it completely from your computer system.
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