NC0065684_Complaint_20240105

Baker, Caroline D
From: Gavin Eales <gavineales1 @gmail.com>
Sent: Friday, January 5, 2024 6:13 PM
To: Keefer, Heather Vail; Neiel Pudney
Cc: Ray Kirby; Justin Nicolette; Becker, Shannon V; Pitner, Andrew; Wyatt Dunn; Sewell,
Alex; Scheller, Roberto; Erinn Nichols; Max Hsiang; Graham Hall; Matt Dillard;
[e-mail]; Paul Newman; Franklin, Christopher H; David Scholl;
[e-mail]; [e-mail]; Wolanin, Melinda;
[e-mail]; [e-mail]; Biser, Elizabeth; Talley,
Noelle S; Collins, Christopher A; Grzyb, Julie; Pjetraj, Michael; Rep. Dan Bishop;
contactgov
Subject: Re: [External] Aqua Sewer Treatment Plant - Complaint
CAUTION: External email. Do not click links or open attachments unless verified. Report suspicious emails with the Report Message
button located on your Outlook menu bar on the Home tab.
Absolute stench
Come and smell. Breath it in. Let your lungs inhale the wonderful smell of human shit.
Let me know what you think of it.
Gavin
1568 Hawthorne dry
Gavin Eales
Dove Material Suppliers USA
[phone]
On Dec 21, 2023 at 08:44 -0500, Neiel Pudney <[e-mail]>, wrote:
Another beautiful morning ruined by the stench of inconsideration emanating from the putrid ponds of poop.
On 19 Dec 2023, at 16:55, Keefer, Heather Vail <[e-mail]> wrote:
Mr. Kirby,
Thank you for your questions. I have contacted our Operations and Engineering teams to learn more
about your concerns. We will follow up with you once I have more information.
It is important that we document issues as they arise and have our field staff respond accordingly.
Aqua requests that all operational concerns be reported to Aqua's 24-hour customer service center at
877.987.2782 so we may understand the details of the situation and mobilize the appropriate
personnel to address the concern.
Going forward, Aqua will not be responding to complaints made in this email trail and Aqua will
contact you directly.
Respectfully,

Heather Keefer
<image001.jpg>
Heather Keefer
Regional Communications Specialist
Aqua, an Essential Utilities Company
202 Macl<enan Court
Cary, North Carolina 27511
0: 919.653.6965 C: 919.902.8462
<image002.png>
<image003.png>
<image004.png>
From: Ray Kirby <[e-mail]>
Sent: Tuesday, December 19, 2023 12:43 PM
To: Keefer, Heather Vail <[e-mail]>
Cc: Justin Nicolette <[e-mail]>; Becker, Shannon V <[e-mail]>;
Pitner, Andrew <[e-mail]>; Wyatt Dunn <[e-mail]>; Gavin Eales
<[e-mail]>; Alex Sewell <asewell@staIli ngsnc.org>; Scheller, Roberto
<[e-mail]>; Erinn Nichols <[e-mail]>; Max Hsiang
<[e-mail]>; Graham Hall <[e-mail]>; Matt Dillard
<mdiIlard@staIli ngsnc.org>; [e-mail]; Paul Newman <[e-mail]>;
Franklin, Christopher H <[e-mail]>; David Scholl <[e-mail]>;
[e-mail]; [e-mail]; Wolanin, Melinda
<[e-mail]>; [e-mail]; [e-mail]; Biser,
Elizabeth <[e-mail]>; Talley, Noelle S <[e-mail]>; Collins, Christopher
A <[e-mail]>; Grzyb, Julie <[e-mail]>; Pjetraj, Michael
<[e-mail]>; [e-mail]; Rep. Dan Bishop
<repdanbishop@mail. house.gov>; contactgov <[e-mail]>
Subject: Re: [External] Aqua Sewer Treatment Plant - Complaint
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless
you recognize the sender and know the content is safe.
apologize for the 2nd email. I accidentally hit send versus
save as I wanted to attach the videos I recorded showing those
who are unaware, of what the noise levels are here in our
neighborhoods, to bad I can't attach smells. One was
recorded a few months ago, the other more recently. I also
attached a photo showing my home and Justin's home in
2

relation to the Aqua plant. A neighbor recently saw an aqua
truck at the entrance of our neighborhood, when stopped to
stop to make sure they were okay and they said they were in
the area trying to locate smells. She told them that they
wouldn't smell it way up at the entrance, and gave them my
address and name, I never heard from them and they never
came to my house.
https://photos.app.goo.gl/97HkVNmKF3Gx2pud8
https://photos.app.goo.gl/NK9EeMdxCPmbyDEN8
Thanks for your time, everyone.
Ray Kirby
On Tue, Dec 19, 2023 at 2:31 AM Ray Kirby <[e-mail]> wrote:
Thanks, Ms. Keefer,
I'd like to ask a few questions since on several occasions Aqua
has encroached on my property. In recent years I have had to
request that Aqua remove ports potties from my woods,
often clean up trash thrown in my woods, and have had trees
cut down which I didn't authorize. Maybe we can establish a
property line and have a fence built to help buffer sounds and
smells from that place?
- Can you confirm your definition of "effluent"? What exactly does that
mean? Are you saying water from that Aqua plant is putting water into Goose
Creek?
- Which wood line were the trucks positioned in when they
were doing this? I'll attach a map for convenience.
3

- What was in the air when we were breathing in the smoke
and smells from the sewage trucks producing "effluent"? Can
you specify what exactly we were breathing into our lungs?
On Mon, Dec 18, 2023 at 5:06 PM Keefer, Heather Vail <[e-mail]> wrote:
All,
Aqua is aware of the concerns reported by various parties on Friday, December 15t" regarding
sound, odor, and smoke coming from the Country Woods East wastewater treatment facility that
day. We have formal processes set-up to address concerns reported to our customer service
department (877.987.2782) so we may understand the details of the situation and mobilize the
appropriate personnel to address the concern. In this situation, please know that the sound, smoke,
and odor reported this past Friday was directly related to Country Woods East wastewater
treatment plant operations. Here is a summary of the routine maintenance that was happening on
site that day:
1. Vacuum trucks were on site Friday completing routine maintenance (haul sludge) at the
Country Woods East facility; we understand this work extended past S:OOpm.
2. This activity was a component of normal operating procedures and not an emergency event.
3. Vacuum trucks can get louder when they increase the power necessary for the vacuum
system to work properly.
4. Some smoke from the vehicle and odor from the effluent being vacuumed will typically
result during the vacuuming process.
5. The area being pumped out was on the perimeter of the plant site and the trucks were
positioned next to the wood line.
6. Aqua will ensure non -emergency maintenance is completed during normal working hours
moving forward.
Shannon Becker, Aqua NC President, shared in his December 15t email that Aqua has brought in an
engineering firm to evaluate the facility. This work is ongoing, and we will provide an update to our
community partners when we know more.
Respectfully,
Heather Keefer
4

Heather Keefer
Regional Communications Specialist
Aqua, an Essential Utilities Company
202 MacKenan Court
Cary, North Carolina 27511
0:919.653.6965 C:919.902.8462
010101
From: Justin Nicolette <[e-mail]>
Sent: Friday, December 15, 2023 7:38 PM
To: Ray Kirby <[e-mail]>
Cc: Becker, Shannon V <[e-mail]>; Pitner, Andrew
<[e-mail]>; Wyatt Dunn <[e-mail]>; Gavin Eales
<[e-mail]>; Alex Sewell <[e-mail]>; Scheller, Roberto
<[e-mail]>; Erinn Nichols <[e-mail]>; Max Hsiang
<[e-mail]>; Graham Hall <[e-mail]>; Matt Dillard
<[e-mail]>; [e-mail]; Paul Newman <[e-mail]>;
Franklin, Christopher H <[e-mail]>; David Scholl <[e-mail]>,
[e-mail]; [e-mail]; Wolanin, Melinda
<[e-mail]>; [e-mail]; [e-mail]; Biser,
Elizabeth <[e-mail]>; Talley, Noelle S <[e-mail]>; Collins,
Christopher A <[e-mail]>; Grzyb, Julie <[e-mail]>; Pjetraj,
Michael <[e-mail]>; [e-mail]; Keefer, Heather Vail
<[e-mail]>; Rep. Dan Bishop <repdanbishop@mail. house.gov>; contactgov
<contactgov@ nc.gov>
Subject: Re: [External] Aqua Sewer Treatment Plant - Complaint

CAUTION: This email originated from outside of the organization. Do not click links or open attachments
unless you recognize the sender and know the content is safe.
We saw the smoke too. Around 5 pm. It was pretty dense.
Sent from my iPhone, typos are inevitable.
On Dec 15, 2023, at 7:26 PM, Ray Kirby <[e-mail]> wrote:
Same here.
We have had a horrible burning/electrical smell and even a smokey haze earlier this
evening, we could see smoke through the trees.
Our property connects directly with the Aqua plant, I'm curious what Aqua's
explanation for all the noise and smells we've had today.
Ray & Bonnie Kirby
15601 Knollwood PI, Indian Trail, NC 28079
On Fri, Dec 15, 2023, 6:25 PM Justin Nicolette <[e-mail]> wrote:
Hi all. The plant sounds like it's going to explode tonight. It's like a freight train is
parked behind our house and idling at full rpm's. We can hear it I. The house and
have for much of the afternoon.
And it stinks.
6

Anyone else hearing this?
Added a few more neighbors and the governors office.
Justin
Sent from my iPhone, typos are inevitable.
On Dec 2, 2023, at 5:09 PM, Gavin Eales <[e-mail]>
wrote:
5 pm Saturday evening
A stench that is not fit for human consumption spreads over the
neighborhood once again.
How I wish you were all here to savor it !
This is not make believe
Gavin Eales
[phone]
On Dec 1, 2023 at 18:44 -0500, Becker, Shannon V
<[e-mail]>, wrote:
Mr. Eales,
Aqua is aware of the odor complaint in the Country Woods East
community. We are, and have been, working to evaluate this
situation as previously explained.
When we consider odor in a wastewater system, which
separately includes a collection system and treatment facility, we

evaluate the cause and possible options to help mitigate odors
naturally associated with the treatment process. In 2021, when
we investigated a separate odor complaint in this system, we
determined they resulted from high levels of certain bacteria in
two segments of the sewer collection system. We then installed
chemical feeds to reduce the bacteria levels and verified the
positive results.
Our wastewater treatment facility is being operated properly and
meeting state permit requirements, as has been verified by DEQ
in previous communications. When we recently received the new
odor complaint claiming odors were coming from the facility, we
investigated and were not able to identify an odor issue on our
site that matched the description. As a result, we brought in an
engineering firm to further evaluate the facility to identify if an
issue exists. If the engineering firm determines the source of the
issue is our facility, we will ask the firm to propose ways we can
resolve the issue, and Aqua will take appropriate action.
We will update you and our community partners when we know
more.
Respectfully,
Shannon V. Becker
Shannon V. Becker
President
Aqua North Carolina, Inc.,
Disclaimer The information contained in this communication from
the sender is confidential. It is intended solely for use by the recipient
and others authorized to receive it. If you are not the recipient, you are
hereby notified that any disclosure, copying, distribution or taking action
in relation of the contents of this information is strictly prohibited and
may be unlawful.

From: Gavin Eales <[e-mail]>
Sent: Friday, December 1, 2023 5:03 PM
To: Justin Nicolette <[e-mail]>; Alex
Sewell <[e-mail]>
Cc: Pitner, Andrew <[e-mail]>; Wyatt
Dunn <[e-mail]>; Scheller, Roberto
<[e-mail]>; Becker, Shannon V
<[e-mail]>; Erinn Nichols
<[e-mail]>; Max Hsiang
<[e-mail]>; Graham Hall
<[e-mail]>; Matt Dillard
<[e-mail]>; [e-mail]; Paul
Newman <[e-mail]>; Franklin,
Christopher H <[e-mail]>; David Scholl
<[e-mail]>; [e-mail];
[e-mail]; Wolanin, Melinda
<[e-mail]>; iason.stooge nke@wsoc-
tv.com; [e-mail]; Biser, Elizabeth
<[e-mail]>; Talley, Noelle S
<[e-mail]>; Collins, Christopher A
<[e-mail]>; Grzyb, Julie
<[e-mail]>; Pietrai, Michael
<[e-mail]>; [e-mail]
Subiect: RE: [Externall Aqua Sewer Treatment Plant -
Complaint
CAUTION: This email originated from outside of the
organization. Do not click links or open attachments unless you
recognize the sender and know the content is safe.
I'm very surprised that I've not even received one single
response to my email of November 23 from anybody,
until today!
I am astounded that no one cares about this issue
enoueh to actuallv take action!
This evenine. the stench is too terrible.
Will someone take responsibility and get this dealt with
We can't be expected to breathe this in !
Gavin Fales
On Dec 1, 2023 at 16:44 -0500, Alex Sewell
<[e-mail]>, wrote:

Hi Mr. Pitner,
Since your last update on 10/6/23, I've seen several
complaints from residents. There may be
efforts/communications that I'm not aware of right
now. Would you be able to give the group an update?
Thanks,
Alex
M. Alexander Sewell, Escl., ICMA-CM
Town Manager
Town of Stallings
[phone]
*Pursuant to Chapter 132 of the North Carolina General
Statutes, this email message and any attachments hereto,
as well as any electronic mail message(s) that may be
sent in response to it may be considered a public
record(s) and as such are subject to request and review in
accordance with the law.
From: Justin Nicolette <[e-mail]>
Sent: Thursday, November 30, 2023 10:51 PM
To: Justin Nicolette <[e-mail]>
Cc: Gavin Eales Gmail <[e-mail]>;
Pitner, Andrew <[e-mail]>; Alex
Sewell <[e-mail]>; Wyatt Dunn
<[e-mail]>; Scheller, Roberto
<[e-mail]>; Becker, Shannon V
<[e-mail]>; Erinn Nichols
<[e-mail]>; Max Hsiang
<[e-mail]>; Graham Hall
<[e-mail]>; Matt Dillard
<[e-mail]>; [e-mail]; Paul
Newman <[e-mail]>;
[e-mail]; David Scholl
<[e-mail]>; [e-mail];
10

I
Some people who re
[e-mail];
Wolanin, Melinda
<[e-mail]>;
[e-mail];
[e-mail]; Biser, Elizabeth
<[e-mail]>; Talley, Noelle S
<[e-mail]>; [e-mail];
Grzyb, Julie <[e-mail]>;
Pjetraj, Michael
<[e-mail]>;
[e-mail]
Subiect: Re: [Externall Aqua Sewer Treatment Plant -
Complaint
message don't often get email from justin.nicolette agmail.com. Learn why this is important
The smell is terrible again this evening. Just FYI. Is there
anyway I can help you see that there is a real issue
here?
Gov. Cooper's office has also been in touch.
Please help us
Justin
Sent from my iPhone, typos are inevitable.
On Nov 23, 2023, at 7:55 PM, Justin
Nicolette <[e-mail]>
wrote:
Gavin,
I agree. The smell has been horrible.
What a way to ruin a holiday for many
of us.
11

Among other things, I've been working
with a few reporters on a story about
this to help raise broader awareness of
the issue and lack of action. I'll send
you the information and encourage you
to reach out directly to the reporter.
Justin (affected homeowner not in
CWE)
Sent from my iPhone, typos are
inevitable.
On Nov 23, 2023, at
12:18 PM, Gavin Eales
Gmail
<[e-mail]
m> wrote:
Hello All.
Things are still really
bad with the smell
originating from the
sewerage plant in
Country woods East,.
Last night was terrible,
why must our breath
be contaminated with
this filth in the air?
Whether it is a gas or
airborne solids, it is still
originating from the
orifices of the areas
human residents, and
why should I be
breathing that into my
nostrils? and why
should my thanksgiving
guests and family
breathe it in?
12

Please, we need this
escalated,.
Thanking you in
advance
Gavin Eales
From: Pitner, Andrew
[mailto:andrew.pitner
@deg. nc.gov]
Sent: Friday, October 6,
2023 3:40 PM
To: Sewell, Alex
<asewell@stallingsnc.o
rg>; Wyatt Dunn
<[e-mail]
g>; Basinger, Corey
<corey. basi nger@deg. n
ccov>;
0ustin.nicolette@email.
com
Cc: Scheller, Roberto
<roberto.schel ler@deg.
nc.gov>; Gavin Eales
Gmail
<[e-mail]
m>; Becker, Shannon V
<SVBecker@aquaameri
ca.com>; Erinn Nichols
<enichols@stallingsnc.
oorr >; Max Hsiang
<mhsiang@stallingsnc.
oor >; Graham Hall
<[e-mail]>
; Ruben Ortiz
<codeofficer@stallings
nc.org>;
[e-mail];
Paul Newman
<Paul.Newman@conwa
y com>;
[e-mail]
; David Scholl
<[e-mail]
g>;
toedwards0429@email.
com;
13

diviamarie0527@email.
com; Wolanin, Melinda
<melinda.wolanin@deg
. nc.gov>;
aason.stoogenke@wsoc
-tv.com;
todd.johnson@ncleg.n
et; Biser, Elizabeth
<Elizabeth.Biser@deg.n
c.gov>; Talley, Noelle S
<[e-mail]
CACollins@AquaAmeric
a.com; Grzyb, Julie
<julie.�[e-mail].�o
v>; Pjetraj, Michael
<michael.pjetraj@deg.
nc.gov>
Subject: RE: [External]
Aqua Sewer Treatment
Plant - Complaint
Hi Alex and others,
I apologize for the
delay in responding to
your email. DEQ-
Division of Water
Resources (DWR) staff
from this office have
been working in the
background since you
and others reached out
to us this week to
report continuing odor
problems that Aqua's
Country Woods
wastewater treatment
facility is creating in the
neighborhood. Unfortu
nately, DWR's attempts
to get Aqua to respond
to us were
unsuccessful.
As Aqua had been
unresponsive to our
calls and emails, DWR
14

staff visited the site
yesterday
unannounced. While
I'm glad to report that
DWR staff were
greeted by Aqua staff
and an engineering
contractor who
suggested they were
considering steps they
could take, DWR has
not yet been presented
with a plan to address
the problems. There
are several operational,
engineering, and on the
ground approaches
that could be taken by
Aqua to address the
odors and DWR has
requested that Aqua
submit a plan to us to
do just that.
We understand that
until Aqua implements
such a plan, there are
likely to be additional
odor problems as
wastewater treatment
is a biological process
that will always
generate some level of
odor. Until that time,
we'd request that the
following be included in
future concerns about
the facility:
Andrew Pitner, DWR,
[e-mail]
.gov, 704-235-2180
Roberto Scheller,
DWR, Roberto.Scheller
@deg.nc.gov, 704-235-
2204
15

Christopher Collins,
Aqua North Carolina
Western Operations
Area Manager,
CACollins@AquaAmeric
a.com, 704-489-9404
Shannon Becker, Aqua
North Carolina,
President, ,
SVBecker@aquaameric
a.com, 919-467-8712
Thanks,
Andrew
Andrew H. Pitner, P.G.
Regional Supervisor
Water Quality Regional
Operations Section
Mooresville Regional
Office
Division of Water
Resources
Department of
Environmental Quality
704 235 2180 direct
office
704 663 1699 MRO
main line
704 663 6040 fax
DWR
website: http://www.nc
water.orq
16

610 East Center
Avenue, Suite 301,
Mooresville, NC 28115
NOTICE: Email
correspondence to and
from this address is
subject to the North
Carolina Public Records
Law and may be
disclosed to third
parties unless the
content is exempt by
statute or other
regulation.
From: Alex Sewell
<aseweII@staIIingsnc.o
rg>
Sent: Tuesday, October
3, 2023 9:55 AM
To: Wyatt Dunn
<[e-mail]
g>; Basinger, Corey
<corey.basinger@deg.n
c.gov>; Pitner, Andrew
<andrew.pitner@deg.n
ccav>;
a ustin.nicolette@gmail.
com
Cc: Scheller, Roberto
<roberto.schel ler@deg.
nc.gov>; Gavin Eales
Gmail
<[e-mail]
m>; Becker, Shannon V
<SVBecker@aquaameri
ca.com>; Erinn Nichols
<enichols@stallingsnc.
oor >; Max Hsiang
<mhsiang@stallingsnc.
oor >; Graham Hall
<[e-mail]>
; Ruben Ortiz
<codeofficer@sta I I i ngs
nc.org>;
[e-mail];
Paul Newman
<Paul.Newman@conwa
y com>;
[e-mail]
; David Scholl
<[e-mail]
17

g>;
toedwards0429@gmail.
com;
diviamarie0527@gmail.
com; Wolanin, Melinda
<melinda.wolanin@deg
. nc.gov>;
0ason.stoogenke@wsoc
-tv.com;
todd.iohnson@ncleg.n
et; Biser, Elizabeth
<Elizabeth.Biser@deg.n
c.gov>; Talley, Noelle S
<[e-mail]
Subject: RE: [External]
Aqua Sewer Treatment
Plant - Complaint
CAUTION: External email.
Do not click links or open
attachments unless
verified. Report
suspicious emails with the
Report Message button
located on your Outlook
menu bar on the Home
tab.
Mr. Basinger & Mr.
Pitner,
Good
morning. Attached is a
letter Stallings Mayor
Wyatt Dunn to NCDENR
last year regarding
objectionable odors
coming from Aqua
North Carolina's
Wastewater Treatment
Plant in Stallings. The
Town of Stallings has
recently received
several more
complaints regarding
18

the smell and I am
consolidating everyone
from several different
email chains to keep
everyone in the loop.
What is NCDENR's plan
of action here?
Thank you for your
assistance,
Alex
<i mage001.j pg>
M. Alexander
Sewell, Esq., ICMA-
CM
Town Manager
Town of Stallings
[phone]
*Pursuant to Chapter
132 of the North Carolina
General Statutes, this
email message and any
attachments hereto, as
well as any electronic
mail message(s) that
may be sent in response
to it may be considered
a public record(s) and as
such are subject to
request and review in
accordance with the law.
From: Wyatt Dunn
<[e-mail]
g>
19

Sent: Wednesday,
March 16, 2022 11:42
AM
To: Basinger, Corey
<corey. basi nge r@ ncde
n r.gov>
Cc: Scheller, Roberto
<roberto.schel ler@ ncd
enr.gov>; Pitner,
Andrew
<andrew.pitner@ncden
r.gov>; Alex Sewell
<asewell@stallingsnc.o
rg>; Town Council
<TownCouncil@stalling
snc.org>
Subject: Re: [External]
Aqua Sewer Treatment
Plant - Complaint
Corey,
Thank you for your
reply and I look forward
to DENR's next steps.
Thanks.
Wyatt Dunn, Mayor
Town of Stallings
Get Outlook for iOS
From: Basinger, Corey
<corey. basi nge r@ ncde
n r.gov>
Sent: Sunday, March
13, 2022 9:04 PM
To: Wyatt Dunn
20

<[e-mail]
g>
Cc: Scheller, Roberto
<roberto.schel ler@ ncd
enr.gov>; Pitner,
Andrew
<andrew.pitner@ncden
r.gov>
Subject: RE: [External]
Aqua Sewer Treatment
Plant - Complaint
Mayor Dunn,
This Office continues to
investigate the odor
issues you reference in
your email.
I have included Roberto
Scheller and Andrew
Pitner on my
response. Mr. Scheller
is our field
representative
responsible for the
compliance of the
Country Woods
wastewater treatment
facility.
Regards,
Corey Basinger
W. Corey
Basinger
Regional
Supervisor
21

NC Division of Water
Resources
Mooresville Regional
Office
610 E. Center Avenue,
Suite 301
Mooresville, NC 28115
704-235-2168 (new
Office number)
Chairman
Water Pollution Control
System Operators
Certification
Commission
704-235-2168 (new
Office number)
From: Wyatt Dunn
[mailto:wdunn@stallin
gsnc.org]
Sent: Friday, March 11,
2022 4:07 PM
To: Basinger, Corey
<corey. basi nger@ ncde
n r.gov>
Cc: Biser, Elizabeth
<Elizabeth.Biser@ncde
nr.gov>; Gov_Requests
<govreq uests @ nc.gov>
Talley, Noelle S
<[e-mail]
[e-mail]
v; Sen. Todd Johnson
<Todd.Johnson@ncleg.
net>; Rep. Dean Arp
<[e-mail]>;
svbecker@aquaameric
a.com;
22

i [e-mail]
m; 'aI son-
stoogenke@wsoc-
tv.com;
[e-mail];
[e-mail];
Sewell, Alex
<asewell@stallingsnc.o
rg>; Graham Hall
<[e-mail]>
; David Scholl
<[e-mail]
g>
Subject: [External]
Aqua Sewer Treatment
Plant - Complaint
CAUTION: External email.
Do not click links or open
attachments unless you
verify. Send all suspicious
email as an attachment to
Report Spam.
Dear Mr. Basinger,
Attached is a letter
regarding complaints
about the oder
coming from Aqua
Sewer Treatment
Plant in the Country
Woods East neighood
in Stallings, NC. As
you can see I have
forwarded this
attachment to state
elected officials and
local news media. I
look forward to
hearing from you on
what action can be
taken by the State of
f0[a]
23

Thank you for your
assistance.
Thank you,
Wyatt Dunn, Mayor
Town of Stallings
-----------------------
IMPORTANT
NOTICE: This e-mail
message is intended
to be received only by
persons entitled to
receive the
confidential
information it may
contain. E-mail
messages may
contain information
that is confidential
and legally
privileged. Please do
not read, copy,
forward, or store this
message unless you
are an intended
recipient of it. If you
have received this
message in error,
please forward it to
the sender and delete
it completely from
your computer
system. For auditing
purposes, a copy of
this message has been
saved in a permanent
database.
IMPORTANT NOTICE:
This e-mail message is
intended to be received
only by persons
entitled to receive the
24

confidential
information it may
contain. E-mail
messages may contain
information that is
confidential and legally
privileged. Please do
not read, copy,
forward, or store this
message unless you are
an intended recipient
of it. If you have
received this message
in error, please forward
it to the sender and
delete it completely
from your computer
system. For auditing
purposes, a copy of this
message has been
saved in a permanent
database.
Email correspondence to and
from this address may be
subject to the North Carolina
Public Records Law and may
be disclosed to third parties by
an authorized state official.
From: Justin Nicolette
[mailto:iustin.nicolette
@gmail.com]
Sent: Thursday,
October 5, 2023 7:21
AM
To: Alex Sewell
<asewell@stallingsnc.o
rg>
Cc: Wyatt Dunn
<[e-mail]
25

g>; Basinger, Corey
<corey. basi nger@ ncde
nr.gov>; Pitner, Andrew
<andrew.pitner@ncden
r.gov>; Scheller,
Roberto
<roberto.schel ler@ ncd
enr.gov>; Gavin Eales
Gmail
<[e-mail]
m>; Becker, Shannon V
<SVBecker@aquaameri
ca.com>; Erinn Nichols
<enichols@stallingsnc.
oor >; Max Hsiang
<mhsiang@stallingsnc.
oor >; Graham Hall
<[e-mail]>
; Ruben Ortiz
<codeofficer@stallings
nc.org>;
[e-mail];
Paul Newman
<Paul.Newman@conwa
y com>;
[e-mail]
; David Scholl
<[e-mail]
g>;
toedwards0429@email.
com;
diviamarie0527@2mail.
com;
melinda.wolanin@deg.
nc.gov;
0ason.stoogenke@wsoc
-tv.com;
todd.iohnson@ncleg.n
et;
elizabeth.biser@ncdenr
.9ov;
[e-mail]
Subject: Re: [External]
Aqua Sewer Treatment
Plant - Complaint
Good morning from
Golden Acres, lot 14 -
otherwise known as
26

15709 Knollwood Place
in Indian Trail.
As we opened our
sliding glass door to
enjoy the fall temps
this a.m., we were
greeted by the stench
of the wastewater
plant yet again. This
obnoxious moment
occurred as we were
making our daughter's
school lunch, so
imagine how lovely
that was at 6:45 in the
morning.
Please help us; please
fix this problem.
Justin Nicolette
704-301-4544
On Tue, Oct 3, 2023 at
9:55 AM Alex Sewell
<asewel I @sta I I i ngsnc.o
rg> wrote:
Mr. Basinger & Mr.
Pitner,
Good
morning. Attached is a
letter Stallings Mayor
Wyatt Dunn to NCDENR
last year regarding
objectionable odors
coming from Aqua
North Carolina's
Wastewater Treatment
27

Plant in Stallings. The
Town of Stallings has
recently received
several more
complaints regarding
the smell and I am
consolidating everyone
from several different
email chains to keep
everyone in the loop.
What is NCDENR's plan
of action here?
Thank you for your
assistance,
Alex
<>M. Alexander
Sewell, Esq., ICMA-CM
Town Manager
Town of Stallings
[phone]
*Pursuant to Chapter
132 of the North Carolina
General Statutes, this
email message and any
attachments hereto, as
well as any electronic
mail message(s) that
may be sent in response
to it may be considered
a public record(s) and as
such are subject to
request and review in
accordance with the law.
From: Wyatt Dunn
<[e-mail]
28

g>
Sent: Wednesday,
March 16, 2022 11:42
AM
To: Basinger, Corey
<corey. basi nge r@ ncde
n r.gov>
Cc: Scheller, Roberto
<roberto.schel ler@ ncd
enr.gov>; Pitner,
Andrew
<andrew.pitner@ncden
r.gov>; Alex Sewell
<asewell@stallingsnc.o
rg>; Town Council
<TownCouncil@stalling
snc.org>
Subject: Re: [External]
Aqua Sewer Treatment
Plant - Complaint
Corey,
Thank you for your
reply and I look forward
to DENR's next steps.
Thanks.
Wyatt Dunn, Mayor
Town of Stallings
Get Outlook for iOS
From: Basinger, Corey
<corey. basi nger@ ncde
n r.gov>
Sent: Sunday, March
13, 2022 9:04 PM
29

To: Wyatt Dunn
<[e-mail]
g>
Cc: Scheller, Roberto
<roberto.scheller@ncd
enr.gov>; Pitner,
Andrew
<andrew.pitner@ncden
r gov>
Subject: RE: [External]
Aqua Sewer Treatment
Plant - Complaint
Mayor Dunn,
This Office continues to
investigate the odor
issues you reference in
your email.
I have included Roberto
Scheller and Andrew
Pitner on my
response. Mr. Scheller
is our field
representative
responsible for the
compliance of the
Country Woods
wastewater treatment
facility.
Regards,
Corey Basinger
W. Corey
Basinger
Regional Supervisor
30

NC Division of Water
Resources
Mooresville Regional
Office
610 E. Center Avenue,
Suite 301
Mooresville, NC 28115
704-235-2168 (new
Office number)
Chairman
Water Pollution Control
System Operators
Certification
Commission
704-235-2168 (new
Office number)
From: Wyatt Dunn
[mailto:wdunn@stallin
gsnc.org]
Sent: Friday, March 11,
2022 4:07 PM
To: Basinger, Corey
<corey. basi nger@ ncde
n r.gov>
Cc: Biser, Elizabeth
<Elizabeth.Biser@ncde
nr.gov>; Gov_Requests
<govreq uests @ nc.gov>
Talley, Noelle S
<[e-mail]
[e-mail]
v; Sen. Todd Johnson
<Todd.Johnson@ncleg.
net>; Rep. Dean Arp
<[e-mail]>;
svbecker@aquaameric
a.com;
31

[e-mail]
m; 'aI son-
stoogenke@wsoc-
tv.com;
[e-mail];
[e-mail];
Sewell, Alex
<asewell@stallingsnc.o
rg>; Graham Hall
<[e-mail]>
; David Scholl
<[e-mail]
g>
Subject: [External]
Aqua Sewer Treatment
Plant - Complaint
CAUTION: External email.
Do not click links or open
attachments unless you
verify. Send all suspicious
email as an attachment to
Report Spam.
Dear Mr. Basinger,
Attached is a letter
regarding complaints
about the oder coming
from Aqua Sewer
Treatment Plant in the
Country Woods East
neighood in Stallings,
NC. As you can see I
have forwarded this
attachment to state
elected officials and
local news media. I
look forward to hearing
from you on what
action can be taken by
the State of NC.
Thank you for your
assistance.
32

Thank you,
Wyatt Dunn, Mayor
Town of Stallings
IMPORTANT NOTICE:
This e-mail message is
intended to be received
only by persons
entitled to receive the
confidential
information it may
contain. E-mail
messages may contain
information that is
confidential and legally
privileged. Please do
not read, copy,
forward, or store this
message unless you are
an intended recipient
of it. If you have
received this message
in error, please forward
it to the sender and
delete it completely
from your computer
system. For auditing
purposes, a copy of this
message has been
saved in a permanent
database.
IMPORTANT NOTICE:
This e-mail message is
intended to be received
only by persons
entitled to receive the
confidential
information it may
contain. E-mail
messages may contain
information that is
confidential and legally
privileged. Please do
not read, copy,
forward, or store this
33

message unless you are
an intended recipient
of it. If you have
received this message
in error, please forward
it to the sender and
delete it completely
from your computer
system. For auditing
purposes, a copy of this
message has been
saved in a permanent
database.
Thanks,
Justin
<3-11-22 - Letter to
State Re Aqua Sewer
Plant.docx>
IMPORTANT NOTICE: This e-mail
message is intended to be received only by persons
entitled to receive the confidential information it may
contain. E-mail messages may contain information that
is confidential and legally privileged. Please do not read,
copy, forward, or store this message unless you are an
intended recipient of it. If you have received this
message in error, please forward it to the sender and
delete it completely from your computer system. For
auditing purposes, a copy of this message has been
saved in a permanent database.
eo,....,.... M.... ,o.......F.......... Fom... ......0
0
34