NC0065684_Complaint_20231221

Baker, Caroline D
From:
Neiel Pudney <[e-mail]>
Sent:
Thursday, December 21, 2023 8:43 AM
To:
Keefer, Heather Vail
Cc:
Ray Kirby; Justin Nicolette; Becker, Shannon V; Pitner, Andrew; Wyatt Dunn; Gavin
Eales; Sewell, Alex; Scheller, Roberto; Erinn Nichols; Max Hsiang; Graham Hall; Matt
Dillard; [e-mail]; Paul Newman; Franklin, Christopher H; David Scholl;
[e-mail]; [e-mail]; Wolanin, Melinda;
[e-mail]; [e-mail]; Biser, Elizabeth; Talley,
Noelle S; Collins, Christopher A; Grzyb, Julie; Pjetraj, Michael; Rep. Dan Bishop;
contactgov
Subject:
Re: [External] Aqua Sewer Treatment Plant - Complaint
CAUTION: External email. Do not click links or open attachments unless verified. Report suspicious emails with the Report Message
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Another beautiful morning ruined by the stench of inconsideration emanating from the putrid ponds of poop.
On 19 Dec 2023, at 16:55, Keefer, Heather Vail <[e-mail]> wrote:
Mr. Kirby,
Thank you for your questions. I have contacted our Operations and Engineering teams to learn more
about your concerns. We will follow up with you once I have more information.
It is important that we document issues as they arise and have our field staff respond accordingly. Aqua
requests that all operational concerns be reported to Aqua's 24-hour customer service center at
877.987.2782 so we may understand the details of the situation and mobilize the appropriate personnel
to address the concern.
Going forward, Aqua will not be responding to complaints made in this email trail and Aqua will contact
you directly.
Respectfully,
Heather Keefer
<i mage001.j pg>
Heather Keefer
Regional Communications Specialist
Aqua, an Essential Utilities Company
202 MacKenan Court
Cary, North Carolina 27511
0:919.653.6965 C:919.902.8462
<image002.png>

<image003.png>
<image004.png>
From: Ray Kirby <[e-mail]>
Sent: Tuesday, December 19, 2023 12:43 PM
To: Keefer, Heather Vail <[e-mail]>
Cc: Justin Nicolette <[e-mail]>; Becker, Shannon V <[e-mail]>;
Pitner, Andrew <[e-mail]>; Wyatt Dunn <[e-mail]>; Gavin Eales
<[e-mail]>; Alex Sewell <asewell@staIli ngsnc.org>; Scheller, Roberto
<[e-mail]>; Erinn Nichols <[e-mail]>; Max Hsiang
<[e-mail]>; Graham Hall <[e-mail]>; Matt Dillard
<mdiIlard@staIli ngsnc.org>; [e-mail]; Paul Newman <[e-mail]>;
Franklin, Christopher H <[e-mail]>; David Scholl <[e-mail]>;
[e-mail]; [e-mail]; Wolanin, Melinda
<[e-mail]>; [e-mail]; [e-mail]; Biser,
Elizabeth <[e-mail]>; Talley, Noelle S <[e-mail]>; Collins, Christopher A
<[e-mail]>; Grzyb, Julie <[e-mail]>; Pjetraj, Michael
<[e-mail]>; [e-mail]; Rep. Dan Bishop <[e-mail]>;
contactgov <[e-mail]>
Subject: Re: [External] Aqua Sewer Treatment Plant - Complaint
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless
you recognize the sender and know the content is safe.
apologize for the 2nd email. I accidentally hit send versus save
as I wanted to attach the videos I recorded showing those who
are unaware, of what the noise levels are here in our
neighborhoods, to bad I can't attach smells. One was recorded
a few months ago, the other more recently. I also attached a
photo showing my home and Justin's home in relation to the
Aqua plant. A neighbor recently saw an aqua truck at the
entrance of our neighborhood, when stopped to stop to make
sure they were okay and they said they were in the area trying
to locate smells. She told them that they wouldn't smell it way
up at the entrance, and gave them my address and name,
never heard from them and they never came to my house.
2

https://photos.app.goo.gl/97HkVNmKF3Gx2pud8
https://photos.app.goo.gl/NK9EeMdxCPmbyDEN8
Thanks for your time, everyone.
Ray Kirby
On Tue, Dec 19, 2023 at 2:31 AM Ray Kirby <[e-mail]> wrote:
Thanks, Ms. Keefer,
I'd like to ask a few questions since on several occasions Aqua
has encroached on my property. In recent years I have had to
request that Aqua remove ports potties from my woods,
often clean up trash thrown in my woods, and have had trees
cut down which I didn't authorize. Maybe we can establish a
property line and have a fence built to help buffer sounds and
smells from that place?
- Can you confirm your definition of "effluent"? What exactly does that
mean? Are you saying water from that Aqua plant is putting water into Goose
Creek?
- Which wood line were the trucks positioned in when they
were doing this? I'll attach a map for convenience.
- What was in the air when we were breathing in the smoke
and smells from the sewage trucks producing "effluent"? Can
you specify what exactly we were breathing into our lungs?
On Mon, Dec 18, 2023 at 5:06 PM Keefer, Heather Vail <[e-mail]> wrote:
3

Aqua is aware of the concerns reported by various parties on Friday, December 151" regarding sound,
odor, and smoke coming from the Country Woods East wastewater treatment facility that day. We
have formal processes set-up to address concerns reported to our customer service department
(877.987.2782) so we may understand the details of the situation and mobilize the appropriate
personnel to address the concern. In this situation, please know that the sound, smoke, and odor
reported this past Friday was directly related to Country Woods East wastewater treatment plant
operations. Here is a summary of the routine maintenance that was happening on site that day:
1. Vacuum trucks were on site Friday completing routine maintenance (haul sludge) at the
Country Woods East facility; we understand this work extended past 5:00pm.
2. This activity was a component of normal operating procedures and not an emergency event.
3. Vacuum trucks can get louder when they increase the power necessary for the vacuum system
to work properly.
4. Some smoke from the vehicle and odor from the effluent being vacuumed will typically result
during the vacuuming process.
5. The area being pumped out was on the perimeter of the plant site and the trucks were
positioned next to the wood line.
6. Aqua will ensure non -emergency maintenance is completed during normal working hours
moving forward.
Shannon Becker, Aqua NC President, shared in his December 15Y email that Aqua has brought in an
engineering firm to evaluate the facility. This work is ongoing, and we will provide an update to our
community partners when we know more.
Respectfully,
Heather Keefer
0
Heather Keefer
Regional Communications Specialist
Aqua, an Essential Utilities Company

202 MacKenan Court
Cary, North Carolina 27511
0:919.653.6965 C:919.902.8462
D10101
From: Justin Nicolette <[e-mail]>
Sent: Friday, December 15, 2023 7:38 PM
To: Ray Kirby <[e-mail]>
Cc: Becker, Shannon V <[e-mail]>; Pitner, Andrew <[e-mail]>;
Wyatt Dunn <[e-mail]>; Gavin Eales <[e-mail]>; Alex Sewell
<[e-mail]>; Scheller, Roberto <[e-mail]>; Erinn Nichols
<[e-mail]>; Max Hsiang <[e-mail]>; Graham Hall
<[e-mail]>; Matt Dillard <[e-mail]>; [e-mail]; Paul Newman
<[e-mail]>; Franklin, Christopher H <[e-mail]>; David Scholl
<[e-mail]>; [e-mail]; [e-mail]; Wolanin,
Melinda <[e-mail]>; [e-mail]; [e-mail];
Biser, Elizabeth <[e-mail]>; Talley, Noelle S <[e-mail]>; Collins,
Christopher A <[e-mail]>; Grzyb, Julie <[e-mail]>; Pjetraj, Michael
<[e-mail]>; [e-mail]; Keefer, Heather Vail
<[e-mail]>; Rep. Dan Bishop <repdanbishop@mail. house.gov>; contactgov
<contactgov@ nc.gov>
Subject: Re: [External] Aqua Sewer Treatment Plant - Complaint
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless
you recognize the sender and know the content is safe.
We saw the smoke too. Around 5 pm. It was pretty dense.
Sent from my iPhone, typos are inevitable.
On Dec 15, 2023, at 7:26 PM, Ray Kirby <[e-mail]> wrote:

Same here.
We have had a horrible burning/electrical smell and even a smokey haze earlier this
evening, we could see smoke through the trees.
Our property connects directly with the Aqua plant, I'm curious what Aqua's
explanation for all the noise and smells we've had today.
Ray & Bonnie Kirby
15601 Knollwood PI, Indian Trail, NC 28079
On Fri, Dec 15, 2023, 6:25 PM Justin Nicolette <[e-mail]> wrote:
Hi all. The plant sounds like it's going to explode tonight. It's like a freight train is
parked behind our house and idling at full rpm's. We can hear it I. The house and
have for much of the afternoon.
And it stinks.
Anyone else hearing this?
Added a few more neighbors and the governors office.
Justin
Sent from my iPhone, typos are inevitable.

On Dec 2, 2023, at 5:09 PM, Gavin Eales <[e-mail]>
wrote:
5 pm Saturday evening
A stench that is not fit for human consumption spreads over the
neighborhood once again.
How I wish you were all here to savor it !
This is not make believe
Gavin Eales
[phone]
On Dec 1, 2023 at 18:44 -0500, Becker, Shannon V
<[e-mail]>, wrote:
Mr. Eales,
Aqua is aware of the odor complaint in the Country Woods East
community. We are, and have been, working to evaluate this
situation as previously explained.
When we consider odor in a wastewater system, which separately
includes a collection system and treatment facility, we evaluate the
cause and possible options to help mitigate odors naturally
associated with the treatment process. In 2021, when we
investigated a separate odor complaint in this system, we
determined they resulted from high levels of certain bacteria in
two segments of the sewer collection system. We then installed
chemical feeds to reduce the bacteria levels and verified the
positive results.
Our wastewater treatment facility is being operated properly and
meeting state permit requirements, as has been verified by DEQ in
previous communications. When we recently received the new
odor complaint claiming odors were coming from the facility, we
investigated and were not able to identify an odor issue on our site
that matched the description. As a result, we brought in an

engineering firm to further evaluate the facility to identify if an
issue exists. If the engineering firm determines the source of the
issue is our facility, we will ask the firm to propose ways we can
resolve the issue, and Aqua will take appropriate action.
We will update you and our community partners when we know
more.
Respectfully,
Shannon V. Becker
Shannon V. Becker
President
Aqua North Carolina, Inc.,
Disclaimer
The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
notified that any disclosure, copying, distribution or taking action in
relation of the contents of this information is strictly prohibited and may
be unlawful.
From: Gavin Eales <[e-mail]>
Sent: Friday, December 1, 2023 5:03 PM
To: Justin Nicolette <][e-mail]>; Alex
Sewell <[e-mail]>
Cc: Pitner, Andrew <[e-mail]>; Wyatt
Dunn <[e-mail]>; Scheller, Roberto
<[e-mail]>; Becker, Shannon V
<[e-mail]>; Erinn Nichols
<[e-mail]>; Max Hsiang
<[e-mail]>; Graham Hall
<[e-mail]>; Matt Dillard
<[e-mail]>; [e-mail]; Paul

Newman <[e-mail]>; Franklin,
Christopher H <[e-mail]>; David Scholl
<[e-mail]>; [e-mail];
[e-mail]; Wolanin, Melinda
<[e-mail]>; iason.stooge nke@wsoc-
tv.com; [e-mail]; Biser, Elizabeth
<[e-mail]>; Talley, Noelle S
<[e-mail]>; Collins, Christopher A
<[e-mail]>; Grzyb, Julie
<[e-mail]>; Pjetraj, Michael
<[e-mail]>; [e-mail]
Subiect: RE: [Externall Aqua Sewer Treatment Plant -
Complaint
CAUTION: This email originated from outside of the organization.
Do not click links or open attachments unless you recognize the
sender and know the content is safe.
I'm very surprised that I've not even received one single
response to my email of November 23 from anybody, until
today!
I am astounded that no one cares about this issue enough
to actuallv take action!
This evenine. the stench is too terrible.
Will someone take responsibility and eet this dealt with ???
We can't be expected to breathe this in !
ravin Fnlac
On Dec 1, 2023 at 16:44 -0500, Alex Sewell
<[e-mail]>, wrote:
Hi Mr. Pitner,
Since your last update on 10/6/23, I've seen several
complaints from residents. There may be
efforts/communications that I'm not aware of right
now. Would you be able to eive the erouo an update?
Thanks,
9

Alex
M. Alexander Sewell, Esq., ICMA-CM
Town Manager
Town of Stallings
[phone]
*Pursuant to Chapter 132 of the North Carolina General
Statutes, this email message and anv attachments hereto,
as well as anv electronic mail message(s) that may be sent
in response to it may be considered a public record(s) and
as such are subject to request and review in accordance
with the law.
From: Justin Nicolette <[e-mail]>
Sent: Thursday, November 30, 2023 10:51 PM
To: Justin Nicolette <[e-mail]>
Cc: Gavin Eales Gmail <[e-mail]>; Pitner
Andrew <[e-mail]>; Alex Sewell
<[e-mail]>; Wyatt Dunn
<[e-mail]>; Scheller, Roberto
<[e-mail]>; Becker, Shannon V
<[e-mail]>; Erinn Nichols
<[e-mail]>; Max Hsiang
<[e-mail]>; Graham Hall
<[e-mail]>; Matt Dillard
<[e-mail]>; [e-mail]; Paul
Newman <Paul.Newman(d)conway.com>:
chfranklinCcDessential.co: David Scholl
<[e-mail]>; [e-mail];
[e-mail]; Wolanin, Melinda
<[e-mail]>; iason.stooge nke@wsoc-
tv.com; [e-mail]; Biser, Elizabeth
<[e-mail]>; Talley, Noelle S
<[e-mail]>; [e-mail];
Grzyb, Julie <[e-mail]>; Pjetraj, Michael
<[e-mail]>; [e-mail]
Subiect: Re: [Externall Aqua Sewer Treatment Plant -
Complaint
10

Some people who r¢
message don't often get email from justin.nicolettekgmail.com. Learn why this is important
The smell is terrible again this evening. Just FYI. Is there
anyway I can help you see that there is a real issue here?
Gov. Cooper's office has also been in touch.
Please help us
Justin
Sent from my iPhone, typos are inevitable.
On Nov 23, 2023, at 7:55 PM, Justin
Nicolette <[e-mail]>
wrote:
Gavin,
I agree. The smell has been horrible.
What a way to ruin a holiday for many of
us.
Among other things, I've been working
with a few reporters on a story about this
to help raise broader awareness of the
issue and lack of action. I'll send you the
information and encourage you to reach
out directly to the reporter.
Justin (affected homeowner not in CWE)
11

Sent from my iPhone, typos are
inevitable.
On Nov 23, 2023, at
12:18 PM, Gavin Eales
Gmail
<[e-mail]
> wrote:
Hello All.
Things are still really bad
with the smell originating
from the sewerage plant
in Country woods East,.
Last night was terrible,
why must our breath be
contaminated with this
filth in the air? Whether
it is a gas or airborne
solids, it is still originating
from the orifices of the
areas human residents,
and why should I be
breathing that into my
nostrils? and why should
my thanksgiving guests
and family breathe it in?
Please, we need this
escalated,.
Thanking you in advance
Gavin Eales
From: Pitner, Andrew
[mailto:andrew.pitner@d
eg.nc.gov]
Sent: Friday, October 6,
2023 3:40 PM
To: Sewell, Alex
<[e-mail]
12

>; Wyatt Dunn
<[e-mail]
>; Basinger, Corey
<[e-mail].
gov>;
a [e-mail]
m
Cc: Scheller, Roberto
<roberto.scheller@deg. n
c.gov>; Gavin Eales Gmail
<[e-mail]
>; Becker, Shannon V
<SVBecker@aquaameric
a.com>; Erinn Nichols
<[e-mail]
g>; Max Hsiang
<[e-mail]
g>; Graham Hall
<[e-mail]>;
Ruben Ortiz
<codeofficer@sta I I i ngsnc
.oar >;
[e-mail];
Paul Newman
<Paul.Newman@conway
.com>;
[e-mail];
David Scholl
<[e-mail]
[e-mail]
m;
diviamarie0527@gmail.c
om; Wolanin, Melinda
<melinda.wolanin@dea.
nc.gov>;
aason.stoogenke@wsoc-
tv.com;
[e-mail];
Biser, Elizabeth
<[e-mail].
gov>; Talley, Noelle S
<Noel Ie.Ta I I ey@ nc.gov>;
CACollins@AquaAmerica.
com; Grzyb, Julie
<[e-mail]
>; Pjetraj, Michael
<[e-mail]
.gov>
Subject: RE: [External]
Aqua Sewer Treatment
Plant - Complaint
13

Hi Alex and others,
I apologize for the delay
in responding to your
email. DEQ-Division of
Water Resources (DWR)
staff from this office
have been working in the
background since you
and others reached out
to us this week to report
continuing odor
problems that Aqua's
Country Woods
wastewater treatment
facility is creating in the
neighborhood. Unfortun
ately, DWR's attempts to
get Aqua to respond to
us were unsuccessful.
As Aqua had been
unresponsive to our calls
and emails, DWR staff
visited the site yesterday
unannounced. While I'm
glad to report that DWR
staff were greeted by
Aqua staff and an
engineering contractor
who suggested they
were considering steps
they could take, DWR has
not yet been presented
with a plan to address
the problems. There are
several operational,
engineering, and on the
ground approaches that
could betaken by Aqua
to address the odors and
DWR has requested that
Aqua submit a plan to us
to do just that.
14

We understand that until
Aqua implements such a
plan, there are likely to
be additional odor
problems as wastewater
treatment is a biological
process that will always
generate some level of
odor. Until that time,
we'd request that the
following be included in
future concerns about
the facility:
Andrew Pitner, DWR,
[e-mail].g
ov, 704-235-2180
Roberto Scheller,
DWR, Roberto.5chelle
deg.nc.gov, 704-235-
2204
Christopher Collins, Aqua
North Carolina Western
Operations Area
Manager,
CACollins@AquaAmerica.
com, 704-489-9404
Shannon Becker, Aqua
North Carolina,
President, ,
SVBecker@aquaamerica.
com, 919-467-8712
Thanks,
Andrew
Andrew H. Pitner, P.G.
Regional Supervisor
15

Water Quality Regional
Operations Section
Mooresville Regional
Office
Division of Water
Resources
Department of
Environmental Quality
704 235 2180 direct
office
704 663 1699 MRO
main line
704 663 6040 fax
DWR
website: http://www.ncw
ater.org
610 East Center Avenue,
Suite 301, Mooresville,
NC 28115
NOTICE: Email
correspondence to and
from this address is
subject to the North
Carolina Public Records
Law and may be
disclosed to third parties
unless the content is
exempt by statute or
other regulation.
From: Alex Sewell
<[e-mail]
Sent: Tuesday, October
3, 2023 9:55 AM
To: Wyatt Dunn
<[e-mail]
>; Basinger, Corey
<corey. basi nger@deg. nc.
gov>; Pitner, Andrew
<[e-mail].
16

go v>,
[e-mail]
m
Cc: Scheller, Roberto
<roberto.schel ler@deg. n
c.gov>; Gavin Eales Gmail
<[e-mail]
>; Becker, Shannon V
<SVBecker@aquaameric
a.com>; Erinn Nichols
<[e-mail]
g>; Max Hsiang
<[e-mail]
g>; Graham Hall
<[e-mail]>;
Ruben Ortiz
<codeofficer@sta I I i ngsnc
.oar >;
[e-mail];
Paul Newman
<Paul.Newman@conway
.com>;
[e-mail];
David Scholl
<[e-mail]
[e-mail]
m;
diviamarie0527@gmail.c
om; Wolanin, Melinda
<melinda.wolanin@deg.
nc.gov>;
0ason.stoogenke@wsoc-
tv.com;
[e-mail];
Biser, Elizabeth
<[e-mail].
gov>; Talley, Noelle S
<[e-mail]>
Subject: RE: [External]
Aqua Sewer Treatment
Plant - Complaint
CAUTION: External email.
Do not click links or open
attachments unless
verified. Report suspicious
emails with the Report
Message button located on
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17

Mr. Basinger & Mr.
Pitner,
Good morning. Attached
is a letter Stallings Mayor
Wyatt Dunn to NCDENR
last year regarding
objectionable odors
coming from Aqua North
Carolina's Wastewater
Treatment Plant in
Stallings. The Town of
Stallings has recently
received several more
complaints regarding the
smell and I am
consolidating everyone
from several different
email chains to keep
everyone in the loop.
What is NCDENR's plan
of action here?
Thank you for your
assistance,
Alex
<i mage001.j pg>
M. Alexander Sewell,
Esq., ICMA-CM
Town Manager
Town of Stallings
[phone]
18

*Pursuant to Chapter 132
of the North Carolina
General Statutes, this
email message and any
attachments hereto, as
well as any electronic mail
message(s) that may be
sent in response to it may
be considered a public
record(s) and as such are
subject to request and
review in accordance with
the law.
From: Wyatt Dunn
<[e-mail]
Sent: Wednesday, March
16, 2022 11:42 AM
To: Basinger, Corey
<corey.basinger@ncdenr
.gov>
Cc: Scheller, Roberto
<roberto.scheller@ncden
r.gov>; Pitner, Andrew
<andrew.pitner@ncdenr.
gov>; Alex Sewell
<[e-mail]
>; Town Council
<TownCouncil@stallings
nc.org>
Subject: Re: [External]
Aqua Sewer Treatment
Plant - Complaint
Corey,
Thank you for your reply
and I look forward to
DENR's next steps.
Thanks.
Wyatt Dunn, Mayor
Town of Stallings
19

Get Outlook for iOS
From: Basinger, Corey
<corey. basi nger@ ncden r
.gov>
Sent: Sunday, March 13,
2022 9:04 PM
To: Wyatt Dunn
<[e-mail]
Cc: Scheller, Roberto
<roberto.schel ler@ ncden
r.gov>; Pitner, Andrew
<andrew.pitner@ncdenr.
gov>
Subject: RE: [External]
Aqua Sewer Treatment
Plant - Complaint
Mayor Dunn,
This Office continues to
investigate the odor
issues you reference in
your email.
I have included Roberto
Scheller and Andrew
Pitner on my
response. Mr. Scheller is
our field representative
responsible for the
compliance of the
Country Woods
wastewater treatment
facility.
Regards,
Corey Basinger
20

W. Corey
Basinger
Regional
Supervisor
NC Division of Water
Resources
Mooresville Regional
Office
610 E. Center Avenue,
Suite 301
Mooresville, NC 28115
704-235-2168 (new
Office number)
Chairman
Water Pollution Control
System Operators
Certification Commission
704-235-2168 (new
Office number)
From: Wyatt Dunn
[mailto:wdunn@stallings
nc.org]
Sent: Friday, March 11,
2022 4:07 PM
To: Basinger, Corey
<corey. basi nger@ ncden r
.gov>
Cc: Biser, Elizabeth
<Elizabeth.Biser@ncdenr
.gov>; Gov_Requests
21

<govreq uests @ nc.gov>;
Talley, Noelle S
<[e-mail]>;
Paul. [e-mail];
Sen. Todd Johnson
<Todd.Johnson@ncleg.n
et>; Rep. Dean Arp
<[e-mail]>;
svbecker@aquaamerica.
com;
i [e-mail];
iason-stoogenke@wsoc-
tv.com; [e-mail];
[e-mail];
Sewell, Alex
<[e-mail]
>; Graham Hall
<[e-mail]>;
David Scholl
<[e-mail]
Subject: [External] Aqua
Sewer Treatment Plant -
Complaint
CAUTION: External email.
Do not click links or open
attachments unless you
verify. Send all suspicious
email as an attachment to
Report Spam.
Dear Mr. Basinger,
Attached is a letter
regarding complaints
about the oder coming
from Aqua Sewer
Treatment Plant in the
Country Woods East
neighood in Stallings,
NC. As you can see I
have forwarded this
attachment to state
elected officials and
22

local news media. I
look forward to
hearing from you on
what action can be
taken by the State of
NC.
Thank you for your
assistance.
Thank you,
Wyatt Dunn, Mayor
Town of Stallings
-----------------------
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23

This e-mail message is
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Email correspondence to and
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Records Law and may be
disclosed to third parties by an
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From: Justin Nicolette
[mailto:iustin.nicolette@
gmail.com]
Sent: Thursday, October
5, 2023 7:21 AM
To: Alex Sewell
<[e-mail]
Cc: Wyatt Dunn
<[e-mail]
24

>; Basinger, Corey
<corey. basi nger@ ncden r
.gov>; Pitner, Andrew
<andrew.pitner@ncdenr.
gov>; Scheller, Roberto
<roberto.schel ler@ ncden
r.gov>; Gavin Eales Gmail
<[e-mail]
>; Becker, Shannon V
<SVBecker@aquaameric
a.com>; Erinn Nichols
<[e-mail]
g>; Max Hsiang
<[e-mail]
g>; Graham Hall
<[e-mail]>;
Ruben Ortiz
<codeofficer@sta I I i ngsnc
.oar >;
[e-mail];
Paul Newman
<Paul.Newman@conway
.com>;
[e-mail];
David Scholl
<[e-mail]
[e-mail]
m;
diviamarie0527@2mail.c
om;
[e-mail]
.9ov;
0ason.stoogenke@wsoc-
tv.com;
[e-mail];
elizabeth.biser@ncdenr.
gov;
[e-mail]
Subject: Re: [External]
Aqua Sewer Treatment
Plant - Complaint
Good morning from
Golden Acres, lot 14 -
otherwise known as
15709 Knollwood Place
in Indian Trail.
25

As we opened our sliding
glass door to enjoy the
fall temps this a.m., we
were greeted by the
stench of the wastewater
plant yet again. This
obnoxious moment
occurred as we were
making our daughter's
school lunch, so imagine
how lovely that was at
6:45 in the morning.
Please help us; please fix
this problem.
Justin Nicolette
704-301-4544
On Tue, Oct 3, 2023 at
9:55 AM Alex Sewell
<[e-mail]
> wrote:
Mr. Basinger & Mr.
Pitner,
Good morning. Attached
is a letter Stallings Mayor
Wyatt Dunn to NCDENR
last year regarding
objectionable odors
coming from Aqua North
Carolina's Wastewater
Treatment Plant in
Stallings. The Town of
Stallings has recently
received several more
complaints regarding the
smell and I am
consolidating everyone
from several different
26

email chains to keep
everyone in the loop.
What is NCDENR's plan
of action here?
Thank you for your
assistance,
Alex
<>M. Alexander Sewell,
Esq., ICMA-CM
Town Manager
Town of Stallings
[phone]
*Pursuant to Chapter 132
of the North Carolina
General Statutes, this
email message and any
attachments hereto, as
well as any electronic mail
message(s) that may be
sent in response to it may
be considered a public
record(s) and as such are
subject to request and
review in accordance with
the law.
From: Wyatt Dunn
<[e-mail]
Sent: Wednesday, March
16, 2022 11:42 AM
To: Basinger, Corey
<corey.basinger@ncdenr
.gov>
Cc: Scheller, Roberto
<roberto.scheller@ncden
27

r.gov>; Pitner, Andrew
<andrew.pitner@ncdenr.
gov>; Alex Sewell
<[e-mail]
>; Town Council
<TownCouncil@stallings
nc.org>
Subject: Re: [External]
Aqua Sewer Treatment
Plant - Complaint
Corey,
Thank you for your reply
and I look forward to
DENR's next steps.
Thanks.
Wyatt Dunn, Mayor
Town of Stallings
Get Outlook for iOS
From: Basinger, Corey
<corey.basinger@ncdenr
.gov>
Sent: Sunday, March 13,
2022 9:04 PM
To: Wyatt Dunn
<[e-mail]
Cc: Scheller, Roberto
<roberto.scheller@ncden
r.gov>; Pitner, Andrew
<andrew.pitner@ncdenr.
gov>
Subject: RE: [External]
28

Aqua Sewer Treatment
Plant - Complaint
Mayor Dunn,
This Office continues to
investigate the odor
issues you reference in
your email.
I have included Roberto
Scheller and Andrew
Pitner on my
response. Mr. Scheller is
our field representative
responsible for the
compliance of the
Country Woods
wastewater treatment
facility.
Regards,
Corey Basinger
W. Corey
Basinger
Regional Supervisor
NC Division of Water
Resources
Mooresville Regional
Office
610 E. Center Avenue,
Suite 301
Mooresville, NC 28115
29

704-235-2168 (new
Office number)
Chairman
Water Pollution Control
System Operators
Certification Commission
704-235-2168 (new
Office number)
From: Wyatt Dunn
[mailto:wdunn@stallings
nc.org]
Sent: Friday, March 11,
2022 4:07 PM
To: Basinger, Corey
<corey. basi nger@ ncden r
.gov>
Cc: Biser, Elizabeth
<Elizabeth.Biser@ncdenr
.gov>; Gov_Requests
<govreq uests @ nc.gov>;
Talley, Noelle S
<[e-mail]>;
[e-mail];
Sen. Todd Johnson
<Todd.Johnson@ncleg.n
et>; Rep. Dean Arp
<[e-mail]>;
svbecker@aquaamerica.
com;
[e-mail];
0ason-stoogenke@wsoc-
tv.com; [e-mail];
[e-mail];
Sewell, Alex
<[e-mail]
>; Graham Hall
<[e-mail]>;
David Scholl
<[e-mail]
Subject: [External] Aqua
30

Sewer Treatment Plant -
Complaint
CAUTION: External email.
Do not click links or open
attachments unless you
verify. Send all suspicious
email as an attachment to
Report Spam.
Dear Mr. Basinger,
Attached is a letter
regarding complaints
about the oder coming
from Aqua Sewer
Treatment Plant in the
Country Woods East
neighood in Stallings,
NC. As you can see I
have forwarded this
attachment to state
elected officials and local
news media. I look
forward to hearing from
you on what action can
be taken by the State of
NC.
Thank you for your
assistance.
Thank you,
Wyatt Dunn, Mayor
Town of Stallings
IMPORTANT NOTICE:
This e-mail message is
intended to be received
31

only by persons entitled
to receive the
confidential information
it may contain. E-mail
messages may contain
information that is
confidential and legally
privileged. Please do not
read, copy, forward, or
store this message unless
you are an intended
recipient of it. If you have
received this message in
error, please forward it
to the sender and delete
it completely from your
computer system. For
auditing purposes, a copy
of this message has been
saved in a permanent
database.
IMPORTANT NOTICE:
This e-mail message is
intended to be received
only by persons entitled
to receive the
confidential information
it may contain. E-mail
messages may contain
information that is
confidential and legally
privileged. Please do not
read, copy, forward, or
store this message unless
you are an intended
recipient of it. If you have
received this message in
error, please forward it
to the sender and delete
it completely from your
computer system. For
auditing purposes, a copy
of this message has been
saved in a permanent
database.
32

Thanks,
Justin
<3-11-22 - Letter to State
Re Aqua Sewer
Plant.docx>
IMPORTANT NOTICE: This e-mail
message is intended to be received only by persons
entitled to receive the confidential information it may
contain. E-mail messages may contain information that is
confidential and legally privileged. Please do not read,
copy, forward, or store this message unless you are an
intended recipient of it. If you have received this message
in error, please forward it to the sender and delete it
completely from your computer system. For auditing
purposes, a copy of this message has been saved in a
permanent database.
eo,....,.... M.... ,o.......F.......... Fom... ......0
0
33