NC0065684_Complaint_20231219 (3)

Baker, Caroline D
From: Keefer, Heather Vail < [e-mail] >
Sent: Tuesday, December 19, 2023 4:55 PM
To: Ray Kirby
Cc: Justin Nicolette; Becker, Shannon V; Pitner, Andrew; Wyatt Dunn; Gavin Eales; Sewell,
Alex; Scheller, Roberto; Erinn Nichols; Max Hsiang; Graham Hall; Matt Dillard;
[e-mail]; Paul Newman; Franklin, Christopher H; David Scholl;
[e-mail]; [e-mail]; Wolanin, Melinda;
[e-mail]; [e-mail]; Biser, Elizabeth; Talley,
Noelle S; Collins, Christopher A; Grzyb, Julie; Pjetraj, Michael; [e-mail]; Rep.
Dan Bishop; contactgov
Subject: RE: [External] Aqua Sewer Treatment Plant - Complaint
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Mr. Kirby,
Thank you for your questions. I have contacted our Operations and Engineering teams to learn more about your
concerns. We will follow up with you once I have more information.
It is important that we document issues as they arise and have our field staff respond accordingly. Aqua requests that all
operational concerns be reported to Aqua's 24-hour customer service center at 877.987.2782 so we may understand the
details of the situation and mobilize the appropriate personnel to address the concern.
Going forward, Aqua will not be responding to complaints made in this email trail and Aqua will contact you directly.
Respectfully,
Heather Keefer
AQUA.
Heather Keefer
Regional Communications Specialist
Aqua, an Essential Utilities Company
202 MacKenan Court
Cary, North Carolina 27511
0:919.653.6965 C:919.902.8462
L*r
From: Ray Kirby <[e-mail]>
Sent: Tuesday, December 19, 2023 12:43 PM
To: Keefer, Heather Vail <[e-mail]>
Cc: Justin Nicolette <[e-mail]>; Becker, Shannon V <[e-mail]>; Pitner, Andrew

<[e-mail]>; Wyatt Dunn <[e-mail]>; Gavin Eales <[e-mail]>; Alex
Sewell <[e-mail]>; Scheller, Roberto <[e-mail]>; Erinn Nichols
<[e-mail]>; Max Hsiang <[e-mail]>; Graham Hall <[e-mail]>; Matt Dillard
<mdiIlard@staIli ngsnc.org>; [e-mail]; Paul Newman <[e-mail]>; Franklin, Christopher H
<[e-mail]>; David Scholl <[e-mail]>; [e-mail];
[e-mail]; Wolanin, Melinda <[e-mail]>; [e-mail];
[e-mail]; Biser, Elizabeth <[e-mail]>; Talley, Noelle S <[e-mail]>;
Collins, Christopher A <[e-mail]>; Grzyb, Julie <[e-mail]>; Pjetraj, Michael
<[e-mail]>; [e-mail]; Rep. Dan Bishop <[e-mail]>; contactgov
<[e-mail]>
Subject: Re: [External] Aqua Sewer Treatment Plant - Complaint
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the
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I apologize for the 2nd email. I accidentally hit send versus save as
wanted to attach the videos I recorded showing those who are unaware,
of what the noise levels are here in our neighborhoods, to bad I can't
attach smells. One was recorded a few months ago, the other more
recently. I also attached a photo showing my home and Justin's home in
relation to the Aqua plant. A neighbor recently saw an aqua truck at the
entrance of our neighborhood, when stopped to stop to make sure they
were okay and they said they were in the area trying to locate
smells. She told them that they wouldn't smell it way up at the entrance,
and gave them my address and name, I never heard from them and they
never came to my house.
https://photos.app.goo.gl/97HkVNmKF3Gx2pud8
https://photos.app.goo.gl/NK9EeMdxCPmbyDEN8
Thanks for your time, everyone.
Ray Kirby
On Tue, Dec 19, 2023 at 2:31 AM Ray Kirby <[e-mail]> wrote:
Thanks, Ms. Keefer,
Q

I'd like to ask a few questions since on several occasions Aqua has
encroached on my property. In recent years I have had to request that
Aqua remove ports potties from my woods, I often clean up trash
thrown in my woods, and have had trees cut down which I didn't
authorize. Maybe we can establish a property line and have a fence built
to help buffer sounds and smells from that place?
- Can you confirm your definition of "effluent"? What exactly does that mean? Are
you saying water from that Aqua plant is putting water into Goose Creek?
- Which wood line were the trucks positioned in when they were doing
this? I'll attach a map for convenience.
- What was in the air when we were breathing in the smoke and smells
from the sewage trucks producing "effluent"? Can you specify what
exactly we were breathing into our lungs?
On Mon, Dec 18, 2023 at 5:06 PM Keefer, Heather Vail <[e-mail]> wrote:
on
Aqua is aware of the concerns reported by various parties on Friday, December 151" regarding sound, odor, and smoke
coming from the Country Woods East wastewater treatment facility that day. We have formal processes set-up to
address concerns reported to our customer service department (877.987.2782) so we may understand the details of
the situation and mobilize the appropriate personnel to address the concern. In this situation, please know that the
sound, smoke, and odor reported this past Friday was directly related to Country Woods East wastewater treatment
plant operations. Here is a summary of the routine maintenance that was happening on site that day:
• Vacuum trucks were on site Friday completing routine maintenance (haul sludge) at the Country Woods East
facility; we understand this work extended past S:OOpm.
• This activity was a component of normal operating procedures and not an emergency event.
• Vacuum trucks can get louder when they increase the power necessary for the vacuum system to work properly.
• Some smoke from the vehicle and odor from the effluent being vacuumed will typically result during the
vacuuming process.
• The area being pumped out was on the perimeter of the plant site and the trucks were positioned next to the
wood line.
• Aqua will ensure non -emergency maintenance is completed during normal working hours moving forward.
3

Shannon Becker, Aqua NC President, shared in his December 15Y email that Aqua has brought in an engineering firm to
evaluate the facility. This work is ongoing, and we will provide an update to our community partners when we know
more.
Respectfully,
Heather Keefer
Heather Keefer
Regional Communications Specialist
Aqua, an Essential Utilities Company
202 MacKenan Court
Cary, North Carolina 27511
0:919.653.6965 C:919.902.8462
From: Justin Nicolette <[e-mail]>
Sent: Friday, December 15, 2023 7:38 PM
To: Ray Kirby <[e-mail]>
Cc: Becker, Shannon V <[e-mail]>; Pitner, Andrew <[e-mail]>; Wyatt Dunn
<[e-mail]>; Gavin Eales <[e-mail]>; Alex Sewell <[e-mail]>; Scheller,
Roberto <[e-mail]>; Erinn Nichols <[e-mail]>; Max Hsiang
<[e-mail]>; Graham Hall <[e-mail]>; Matt Dillard <[e-mail]>;

[e-mail]; Paul Newman <[e-mail]>; Franklin, Christopher H
<[e-mail]>; David Scholl <[e-mail]>; [e-mail];
[e-mail]; Wolanin, Melinda <[e-mail]>; [e-mail];
[e-mail]; Biser, Elizabeth <[e-mail]>; Talley, Noelle S <[e-mail]>;
Collins, Christopher A <[e-mail]>; Grzyb, Julie <[e-mail]>; Pjetraj, Michael
<[e-mail]>; [e-mail]; Keefer, Heather Vail <[e-mail]>; Rep. Dan
Bishop <repdanbishop@mail. house.gov>; contactgov <[e-mail]>
Subject: Re: [External] Aqua Sewer Treatment Plant - Complaint
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the
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We saw the smoke too. Around 5 pm. It was pretty dense.
Sent from my iPhone, typos are inevitable.
On Dec 15, 2023, at 7:26 PM, Ray Kirby <[e-mail]> wrote:
Same here.
We have had a horrible burning/electrical smell and even a smokey haze earlier this evening, we
could see smoke through the trees.
Our property connects directly with the Aqua plant, I'm curious what Aqua's explanation for all the
noise and smells we've had today.
Ray & Bonnie Kirby
15601 Knollwood PI, Indian Trail, NC 28079
On Fri, Dec 15, 2023, 6:25 PM Justin Nicolette <[e-mail]> wrote:

Hi all. The plant sounds like it's going to explode tonight. It's like a freight train is parked behind our
house and idling at full rpm's. We can hear it I. The house and have for much of the afternoon.
And it stinks.
Anyone else hearing this?
Added a few more neighbors and the governors office.
Justin
Sent from my iPhone, typos are inevitable.
On Dec 2, 2023, at 5:09 PM, Gavin Eales <[e-mail]> wrote:
5 pm Saturday evening
A stench that is not fit for human consumption spreads over the neighborhood once
again.
How I wish you were all here to savor it !
This is not make believe
Gavin Eales
[phone]
On Dec 1, 2023 at 18:44 -0500, Becker, Shannon V <[e-mail]>,
wrote:
Mr. Eales,

Aqua is aware of the odor complaint in the Country Woods East community. We
are, and have been, working to evaluate this situation as previously explained.
When we consider odor in a wastewater system, which separately includes a
collection system and treatment facility, we evaluate the cause and possible
options to help mitigate odors naturally associated with the treatment process. In
2021, when we investigated a separate odor complaint in this system, we
determined they resulted from high levels of certain bacteria in two segments of
the sewer collection system. We then installed chemical feeds to reduce the
bacteria levels and verified the positive results.
Our wastewater treatment facility is being operated properly and meeting state
permit requirements, as has been verified by DEQ in previous communications.
When we recently received the new odor complaint claiming odors were coming
from the facility, we investigated and were not able to identify an odor issue on our
site that matched the description. As a result, we brought in an engineering firm to
further evaluate the facility to identify if an issue exists. If the engineering firm
determines the source of the issue is our facility, we will ask the firm to propose
ways we can resolve the issue, and Aqua will take appropriate action.
We will update you and our community partners when we know more.
Respectfully,
Shannon V. Becker
Shannon V. Becker
President
Aqua North Carolina, Inc.,
Disclaimer

The information contained in this communication from the sender is confidential. It is
intended solely for use by the recipient and others authorized to receive it. If you are not
the recipient, you are hereby notified that any disclosure, copying, distribution or taking
action in relation of the contents of this information is strictly prohibited and may be
unlawful.
From: Gavin Eales <[e-mail]>
Sent: Friday, December 1, 2023 5:03 PM
To: Justin Nicolette <[e-mail]>; Alex Sewell
<asewel I @sta I I i ngsnc.org>
Cc: Pitner, Andrew <[e-mail]>; Wyatt Dunn
<[e-mail]>; Scheller, Roberto
<[e-mail]>; Becker, Shannon V
<[e-mail]>; Erinn Nichols <[e-mail]>;
Max Hsiang <[e-mail]>; Graham Hall
<[e-mail]>; Matt Dillard <[e-mail]>;
[e-mail]; Paul Newman <[e-mail]>;
Franklin, Christopher H <[e-mail]>; David Scholl
<[e-mail]>; [e-mail];
[e-mail]; Wolanin, Melinda
<[e-mail]>; [e-mail];
[e-mail]; Biser, Elizabeth <[e-mail]>;
Talley, Noelle S <[e-mail]>; Collins, Christopher A
<[e-mail]>; Grzyb, Julie <[e-mail]>;
Pjetraj, Michael <[e-mail]>; [e-mail]
Subject: RE: [External] Aqua Sewer Treatment Plant - Complaint
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or open attachments unless you recognize the sender and know the content is
safe.
I'm very surprised that I've not even received one single response to my
email of November 23 from anybody, until today!
I am astounded that no one cares about this issue enough to actually take
action!
This evening, the stench is too terrible.
Will someone take responsibility and get this dealt with ???
We can't be expected to breathe this in !
Gavin Eales
On Dec 1, 2023 at 16:44 -0500, Alex Sewell <[e-mail]>,
wrote:
Hi Mr. Pitner,

Since your last update on 10/6/23, I've seen several complaints from
residents. There may be efforts/communications that I'm not aware of
right now. Would you be able to give the group an update?
Thanks,
Alex
M. Alexander Sewell, Esq., ICMA-CM
Town Manager
Town of Stallings
[phone]
*Pursuant to Chapter 132 of the North Carolina General Statutes, this email
message and any attachments hereto, as well as any electronic mail
message(s) that may be sent in response to it may be considered a public
record(s) and as such are subject to request and review in accordance with
the law.
From: Justin Nicolette <[e-mail]>
Sent: Thursday, November 30, 2023 10:51 PM
To: Justin Nicolette <[e-mail]>
Cc: Gavin Eales Gmail <[e-mail]>; Pitner, Andrew
<[e-mail]>; Alex Sewell <[e-mail]>;
Wyatt Dunn <[e-mail]>; Scheller, Roberto
<[e-mail]>; Becker, Shannon V
<[e-mail]>; Erinn Nichols
<[e-mail]>; Max Hsiang <[e-mail]>;
Graham Hall <[e-mail]>; Matt Dillard
<[e-mail]>; [e-mail]; Paul Newman
<[e-mail]>; [e-mail]; David Scholl
<[e-mail]>; [e-mail];
[e-mail]; Wolanin, Melinda
<[e-mail]>; [e-mail];
[e-mail]; Biser, Elizabeth <[e-mail]>;
Talley, Noelle S <[e-mail]>; [e-mail];
Grzyb, Julie <[e-mail]>; Pjetraj, Michael

Some people v
<[e-mail]>; [e-mail]
Subject: Re: [External] Aqua Sewer Treatment Plant - Complaint
this message don't often get email from justin.nicolette agmail.com. Learn why this is important
The smell is terrible again this evening. Just FYI. Is there anyway I can help
you see that there is a real issue here?
Gov. Cooper's office has also been in touch.
Please help us
Justin
Sent from my iPhone, typos are inevitable.
On Nov 23, 2023, at 7:55 PM, Justin Nicolette
<[e-mail]> wrote:
Gavin,
I agree. The smell has been horrible. What a way to ruin a
holiday for many of us.
Among other things, I've been working with a few
reporters on a story about this to help raise broader
awareness of the issue and lack of action. I'll send you
the information and encourage you to reach out directly
to the reporter.
Justin (affected homeowner not in CWE)
10

Sent from my iPhone, typos are inevitable.
On Nov 23, 2023, at 12:18 PM, Gavin
Eales Gmail <[e-mail]>
wrote:
Hello All.
Things are still really bad with the smell
originating from the sewerage plant in
Country woods East,.
Last night was terrible, why must our
breath be contaminated with this filth in
the air? Whether it is a gas or airborne
solids, it is still originating from the
orifices of the areas human residents,
and why should I be breathing that into
my nostrils? and why should my
thanksgiving guests and family breathe it
in?
Please, we need this escalated,.
Thanking you in advance
Gavin Eales
From: Pitner, Andrew
[mailto:[e-mail]]
Sent: Friday, October 6, 2023 3:40 PM
To: Sewell, Alex
<[e-mail]>; Wyatt Dunn
<[e-mail]>; Basinger,
Corey <[e-mail]>;
[e-mail]
Cc: Scheller, Roberto
<[e-mail]>; Gavin
Eales Gmail <[e-mail]>;
Becker, Shannon V
<[e-mail]>; Erinn
11

Nichols <[e-mail]>; Max
Hsiang <[e-mail]>;
Graham Hall <[e-mail]>;
Ruben Ortiz
<[e-mail]>;
[e-mail]; Paul Newman
<[e-mail]>;
[e-mail]; David Scholl
<[e-mail]>;
[e-mail];
[e-mail]; Wolanin,
Melinda <[e-mail]>;
[e-mail];
[e-mail]; Biser, Elizabeth
<[e-mail]>; Talley,
Noelle S <[e-mail]>;
[e-mail]; Grzyb,
Julie <[e-mail]>; Pjetraj,
Michael <[e-mail]>
Subject: RE: [External] Aqua Sewer
Treatment Plant - Complaint
Hi Alex and others,
I apologize for the delay in responding to
your email. DEQ-Division of Water
Resources (DWR) staff from this office
have been working in the background
since you and others reached out to us
this week to report continuing odor
problems that Aqua's Country Woods
wastewater treatment facility is creating
in the neighborhood. Unfortunately,
DWR's attempts to get Aqua to respond
to us were unsuccessful.
As Aqua had been unresponsive to our
calls and emails, DWR staff visited the
site yesterday unannounced. While I'm
glad to report that DWR staff were
greeted by Aqua staff and an engineering
contractor who suggested they were
considering steps they could take, DWR
has not yet been presented with a plan
to address the problems. There are
several operational, engineering, and on
the ground approaches that could be
taken by Aqua to address the odors and
12

DWR has requested that Aqua submit a
plan to us to do just that.
We understand that until Aqua
implements such a plan, there are likely
to be additional odor problems as
wastewater treatment is a biological
process that will always generate some
level of odor. Until that time, we'd
request that the following be included in
future concerns about the facility:
Andrew Pitner, DWR,
[e-mail], 704-235-
2180
Roberto Scheller,
DWR, [e-mail],
704-235-2204
Christopher Collins, Aqua North Carolina
Western Operations Area Manager,
[e-mail], 704-489-
9404
Shannon Becker, Aqua North Carolina,
President, ,
[e-mail], 919-467-
8712
Thanks,
Andrew
Andrew H. Pitner, P.G.
Regional Supervisor
Water Quality Regional Operations
Section
Mooresville Regional Office
13

Division of Water Resources
Department of Environmental Quality
704 235 2180 direct office
704 663 1699 MRO main line
704 663 6040 fax
DWR website: http://www.ncwater.org
610 East Center Avenue, Suite 301,
Mooresville, NC 28115
NOTICE: Email correspondence to and
from this address is subject to the North
Carolina Public Records Law and may be
disclosed to third parties unless the
content is exempt by statute or other
regulation.
From: Alex Sewell
<aseweI I @sta I I i ngsnc.org>
Sent: Tuesday, October 3, 2023 9:55 AM
To: Wyatt Dunn
<[e-mail]>; Basinger,
Corey <[e-mail]>;
Pitner, Andrew
<[e-mail]>;
[e-mail]
Cc: Scheller, Roberto
<[e-mail]>; Gavin
Eales Gmail <[e-mail]>;
Becker, Shannon V
<[e-mail]>; Erinn
Nichols <[e-mail]>; Max
Hsiang <[e-mail]>;
Graham Hall <[e-mail]>;
Ruben Ortiz
<[e-mail]>;
[e-mail]; Paul Newman
<[e-mail]>;
[e-mail]; David Scholl
<[e-mail]>;
[e-mail];
[e-mail]; Wolanin,
Melinda <[e-mail]>;
[e-mail];
14

[e-mail]; Biser, Elizabeth
<[e-mail]>; Talley,
Noelle S <[e-mail]>
Subject: RE: [External] Aqua Sewer
Treatment Plant - Complaint
CAUTION: External email. Do not click links or
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Mr. Basinger & Mr. Pitner,
Good morning. Attached is a letter
Stallings Mayor Wyatt Dunn to NCDENR
last year regarding objectionable odors
coming from Aqua North Carolina's
Wastewater Treatment Plant in
Stallings. The Town of Stallings has
recently received several more
complaints regarding the smell and I am
consolidating everyone from several
different email chains to keep everyone
in the loop.
What is NCDENR's plan of action here?
Thank you for your assistance,
Alex
<i mage001.j pg>
M. Alexander Sewell, Esq., ICMA-
CM
Town Manager
15

Town of Stallings
[phone]
*Pursuant to Chapter 132 of the North
Carolina General Statutes, this email
message and any attachments hereto, as
well as any electronic mail message(s) that
may be sent in response to it may be
considered a public record(s) and as such
are subject to request and review in
accordance with the law.
From: Wyatt Dunn
<[e-mail]>
Sent: Wednesday, March 16, 2022 11:42
AM
To: Basinger, Corey
<[e-mail]>
Cc: Scheller, Roberto
<[e-mail]>; Pitner,
Andrew <[e-mail]>;
Alex Sewell <[e-mail]>;
Town Council
<[e-mail]>
Subject: Re: [External] Aqua Sewer
Treatment Plant - Complaint
Corey,
Thank you for your reply and I look
forward to DENR's next steps.
Thanks.
Wyatt Dunn, Mayor
Town of Stallings
16

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From: Basinger, Corey
<corey. basi nger@ ncden r.gov>
Sent: Sunday, March 13, 2022 9:04 PM
To: Wyatt Dunn
<[e-mail]>
Cc: Scheller, Roberto
<[e-mail]>; Pitner,
Andrew <[e-mail]>
Subject: RE: [External] Aqua Sewer
Treatment Plant - Complaint
Mayor Dunn,
This Office continues to investigate the
odor issues you reference in your email.
I have included Roberto Scheller and
Andrew Pitner on my response. Mr.
Scheller is our field representative
responsible for the compliance of the
Country Woods wastewater treatment
facility.
Regards,
Corey Basinger
W. Corey Basinger
Regional Supervisor
NC Division of Water Resources
Mooresville Regional Office
610 E. Center Avenue, Suite 301
Mooresville, NC 28115
17

704-235-2168 (new Office number)
Chairman
Water Pollution Control System
Operators Certification Commission
704-235-2168 (new Office number)
From: Wyatt Dunn
[mailto:[e-mail]]
Sent: Friday, March 11, 2022 4:07 PM
To: Basinger, Corey
<corey. basi nger@ ncden r.gov>
Cc: Biser, Elizabeth
<[e-mail]>;
Gov_Requests <[e-mail]>;
Talley, Noelle S <[e-mail]>;
Paul. [e-mail]; Sen. Todd
Johnson <[e-mail]>;
Rep. Dean Arp <[e-mail]>;
[e-mail];
[e-mail]; 'aI son -
stooge n ke @ wsoc-tv. co m;
[e-mail]; [e-mail];
Sewell, Alex <[e-mail]>;
Graham Hall <[e-mail]>;
David Scholl <[e-mail]>
Subject: [External] Aqua Sewer
Treatment Plant - Complaint
CAUTION: External email. Do not click links or
open attachments unless you verify. Send all
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Spam.
Dear Mr. Basinger,
18

Attached is a letter regarding
complaints about the oder coming
from Aqua Sewer Treatment Plant in
the Country Woods East neighood in
Stallings, NC. As you can see I have
forwarded this attachment to state
elected officials and local news
media. I look forward to hearing from
you on what action can be taken by
the State of NC.
Thank you for your assistance.
Thank you,
Wyatt Dunn, Mayor
Town of Stallings
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19

error, please forward it to the sender and
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Email correspondence to and from this address may be
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From: Justin Nicolette
[mailto:[e-mail]]
Sent: Thursday, October 5, 2023 7:21 AM
To: Alex Sewell
<asewel I @sta I I i ngsnc.org>
Cc: Wyatt Dunn
<[e-mail]>; Basinger,
Corey <[e-mail]>;
Pitner, Andrew
<[e-mail]>; Scheller,
Roberto <[e-mail]>;
Gavin Eales Gmail
<[e-mail]>; Becker,
Shannon V
<[e-mail]>; Erinn
Nichols <[e-mail]>; Max
Hsiang <[e-mail]>;
Graham Hall <[e-mail]>;
Ruben Ortiz
<[e-mail]>;
[e-mail]; Paul Newman
<[e-mail]>;
[e-mail]; David Scholl
<[e-mail]>;
[e-mail];
[e-mail],-
[e-mail];
[e-mail];
[e-mail];
[e-mail]:
20

[e-mail]
Subject: Re: [External] Aqua Sewer
Treatment Plant - Complaint
Good morning from Golden Acres, lot 14
- otherwise known as 15709 Knollwood
Place in Indian Trail.
As we opened our sliding glass door to
enjoy the fall temps this a.m., we were
greeted by the stench of the wastewater
plant yet again. This obnoxious moment
occurred as we were making our
daughter's school lunch, so imagine how
lovely that was at 6:45 in the morning.
Please help us; please fix this problem.
Justin Nicolette
704-301-4544
On Tue, Oct 3, 2023 at 9:55 AM Alex
Sewell <[e-mail]> wrote:
Mr. Basinger & Mr. Pitner,
Good morning. Attached is a letter
Stallings Mayor Wyatt Dunn to NCDENR
last year regarding objectionable odors
coming from Aqua North Carolina's
Wastewater Treatment Plant in
Stallings. The Town of Stallings has
recently received several more
complaints regarding the smell and I am
consolidating everyone from several
different email chains to keep everyone
in the loop.
21

What is NCDENR's plan of action here?
Thank you for your assistance,
Alex
<>M. Alexander Sewell, Esq., ICMA-CM
Town Manager
Town of Stallings
[phone]
*Pursuant to Chapter 132 of the North
Carolina General Statutes, this email
message and any attachments hereto, as
well as any electronic mail message(s) that
may be sent in response to it may be
considered a public record(s) and as such
are subject to request and review in
accordance with the law.
From: Wyatt Dunn
<[e-mail]>
Sent: Wednesday, March 16, 2022 11:42
AM
To: Basinger, Corey
<corey. basi nger@ ncden r.gov>
Cc: Scheller, Roberto
<[e-mail]>; Pitner,
Andrew <[e-mail]>;
Alex Sewell <[e-mail]>;
Town Council
<[e-mail]>
Subject: Re: [External] Aqua Sewer
Treatment Plant - Complaint
Corey,
22

Thank you for your reply and I look
forward to DENR's next steps.
Thanks.
Wyatt Dunn, Mayor
Town of Stallings
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From: Basinger, Corey
<corey. basi nger@ ncden r.gov>
Sent: Sunday, March 13, 2022 9:04 PM
To: Wyatt Dunn
<[e-mail]>
Cc: Scheller, Roberto
<[e-mail]>; Pitner,
Andrew <[e-mail]>
Subject: RE: [External] Aqua Sewer
Treatment Plant - Complaint
Mayor Dunn,
This Office continues to investigate the
odor issues you reference in your email.
I have included Roberto Scheller and
Andrew Pitner on my response. Mr.
Scheller is our field representative
responsible for the compliance of the
Country Woods wastewater treatment
facility.
Regards,
Corey Basinger
23

W. Corey Basinger
Regional Supervisor
NC Division of Water Resources
Mooresville Regional Office
610 E. Center Avenue, Suite 301
Mooresville, NC 28115
704-235-2168 (new Office number)
Chairman
Water Pollution Control System
Operators Certification Commission
704-235-2168 (new Office number)
From: Wyatt Dunn
[mailto:[e-mail]]
Sent: Friday, March 11, 2022 4:07 PM
To: Basinger, Corey
<corey. basi nger@ ncden r.gov>
Cc: Biser, Elizabeth
<[e-mail]>;
Gov_Requests <[e-mail]>;
Talley, Noelle S <[e-mail]>;
Paul. [e-mail]; Sen. Todd
Johnson <[e-mail]>;
Rep. Dean Arp <[e-mail]>;
[e-mail];
[e-mail]; 6aI son-
[e-mail];
[e-mail]; [e-mail];
Sewell, Alex <[e-mail]>;
Graham Hall <[e-mail]>;
David Scholl <[e-mail]>
Subject: [External] Aqua Sewer
Treatment Plant - Complaint
24

CAUTION: External email. Do not click links or
open attachments unless you verify. Send all
suspicious email as an attachment to Report
Spam.
Dear Mr. Basinger,
Attached is a letter regarding complaints
about the oder coming from Aqua Sewer
Treatment Plant in the Country Woods
East neighood in Stallings, NC. As you
can see I have forwarded this attachment
to state elected officials and local news
media. I look forward to hearing from
you on what action can be taken by the
State of NC.
Thank you for your assistance.
Thank you,
Wyatt Dunn, Mayor
Town of Stallings
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25

IMPORTANT NOTICE:
This e-mail message is intended to be
received only by persons entitled to
receive the confidential information it
may contain. E-mail messages may
contain information that is confidential
and legally privileged. Please do not read,
copy, forward, or store this message
unless you are an intended recipient of it.
If you have received this message in
error, please forward it to the sender and
delete it completely from your computer
system. For auditing purposes, a copy of
this message has been saved in a
permanent database.
Thanks,
Justin
<3-11-22 - Letter to State Re Aqua Sewer
Plant.docx>
----------------------- IMPORTANT NOTICE: This e-mail message is intended
to be received only by persons entitled to receive the confidential
information it may contain. E-mail messages may contain information
that is confidential and legally privileged. Please do not read, copy,
forward, or store this message unless you are an intended recipient of it.
If you have received this message in error, please forward it to the sender
and delete it completely from your computer system. For auditing
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database.
........ .... M.... ,o.......F.......... Fom... ......0
26