WQCS00003_Annual Performance Report_20230905

Winston-Salem / Forsyth County
Utilities
Water • Wastewater • Solid Waste
Administration, P.O. Box 2511, Winston-Salem, NC 27102
336-727-8000 • wsfcutilities.org
August 28, 2023
Jeff Poupart, Supervisor RECEIVED
North Carolina Department of Environmental Quality
PERCS Unit
1617 Mail Service Center
Raleigh, NC 27699-1617
SEA' @ 5 A23
NCDEQ/DWR/NPDES
Re: FY 2022-2023 System Performance Report
Winston-Salem/Forsyth County Utilities
Dear Mr. Poupart,
Enclosed you will find our annual performance report for the Winston-Salem/Forsyth County Utilities
wastewater collection and treatment system as mandated by the North Carolina Clean Water Act of
1999. This report covers the period from July 1, 2022 to June 30, 2023.
Our report was made available to the public by publishing a Notice of Availability in the August 28, 2023
Winston-Salem Journal. A copy of that legal ad is enclosed and the Affidavit of Publication will be
emailed upon receipt. Copies of this report can also be obtained at the front desk of Stuart Municipal
Building, 100 E. First St., at the Forsyth County Central Library, by calling City Link 336-727-8000 and at
cityofws.org/wwreports.
Please call me at 336-747-7315 if you have any questions.
Sincerely,
Courtney L. Driver, P.E.
Utilities Director
Cc: Michael Stover, P.E., Deputy Director -Operations
Bill Brewer, Deputy Director -Water & Wastewater Treatment
Keith Jones, Wastewater Treatment Superintendent
Kenny Atkins, Utilities Field Operations Manager
Antonio Martinez, Assistant Field Operations Manager -Wastewater System ORC
File
YOUR LINK TO UTY SERVICES City Council: Mayor Allen Joines; Mayor Pro Tempore Denise D. Adams, North Ward; Barbara Hanes Burke, Northeast Ward; Robert C. Clark, West Ward;
John C. Larson, South Ward; Leff Maclntosh, Northwest Ward; Kevin Mundy, Southwest Ward; Annette Scippio, East Ward; James Taylor, Jr., Southeast Ward;
Interim City Manager Patrice Toney
County Commissioners: Chair Don Martin; Vice Chair Gloria D. Whisenhunt; Dan Besse; Richard V. Linville; Tonya D. McDaniel; David R. Plyler; Malishai
CALL 311 ( 336-727-80001 Woodbury; County Manager Dudley Watts, Jr.
TEXT: 855481-UNK(54651 Winston-Salem/Forsyth County Utility Commission: Chair L. Wesley Curtis, Jr.; Vice Chair Chris Parker; Simpson O. Brown, Jr.; Stephen Doughton; Harold
citylink@cityofwaory Eustache; Tom Griffin; Yvonne H. Hines; Hugh W. Jernigan; Duane Long; Calvin McRae; Charles Wilson

NOTICE OF AVAILABILITY
Annual Performance Report for Wastewater Collection & Treatment Systems
Fiscal Year 2022-2023
Effective October 1, 1999, all wastewater facilities that collect or treat wastewater must
notify the public of wastewater spills. The second part to this rule requires the owner or
operator of the wastewater treatment/collection systems to provide an annual report to
its users, customers and the North Carolina Department of Environmental Quality. This
report summarizes the performance of the treatment works/collection systems and
states the extent to which any terms of its permit, federal laws, or any state laws,
regulations or rules related to the protection of water quality have been violated.
The Fiscal Year 2022-2023 Annual Performance Report for WSFC Utilities Wastewater
Collection and Treatment Systems will be available to the public at the front desk of
Stuart Municipal Building, 100 E. First St., at the Forsyth County Central Library, by
calling City Link 336-727-8000 and at cityofws.org/wwreports.
Winston-Salem Journal: Aug. 28, 2023
RECEIVED
SEP 05 -023
NCDEQ/DWP/NPDES

Winston-Salem Journal
Advertising Affidavit Account Number
3280080
Date
August 28, 2023
WINSTON SALEM/FORSYTH COUNTY UTILITIES
PO BOX 2511
WINSTON-SALEM, NC 27102
PO Number Order Category Description
0000845232 Legal Notices NOTICE OF AVAILABILITY Annual Performance Report for Wastewater Collection 8
Publisher of the
Winston-Salem Journal
Before the undersigned, a Notary Public duly commissioned, qualified, and
authorized by law to administer oaths, personally appeared the Publisher's
Representative who by being duly sworn deposes and says: that he/she is
authorized to make this affidavit and sworn statement; that the notice or
other legal advertisement, a copy of which is attached hereto, was
published in the Winston-Salem Journal on the following dates:
08/28/2023
and that the said newspaper in which such notice, paper document, or legal
advertisement was published, was at the time of each and every such
publication, a newspaper meeting all the requirements and qualifications of
Section 1-597 of the General Statutes of North Carolina.
'(signature ojperson making affidavit)
Swom to and subscribed before me the 28 th day of At n
(Notary Public)
State of Virginia Richard A. Hundley
County of Hanover Nntar,, Ftj!Dlic
My commission expires:
�:rtary f'rgrsr�rsi tec ; a, � :, ,
Gonimissior� cx� Jan 3l.2024
THIS IS NOT A BILL. PLEASE PAY FROM INVOICE. THANK YOU
(k /C 0 ",\
0 V'-"--)

NOTICE OF AVAILABILITY
Annual Performance Report for Wastewater Collection &
Treatment Systems
Fiscal Year 2022.2023
Effective October 1, 1999, all wastewater facilities that collect or treat
wastewater must notify the public of wastewater spills. The second part
to this rule requires the owner or operator of the wastewater
treatment/collection systems to provide an annual report to its users, cus-
tomers and the North Carolina Department of Environmental Quality. This
report summarizes the performance of the treatment works/collection
systems and states the extent to which any terms of its permit, federal
laws, or any state laws, regulations or rules related to the protection of
water quality have been violated.
The Fiscal Year 2022-2023 Annual Performance Report for WSFC utilities
Wastewater Collection and Treatment Systems will be available to the
public at the front desk of Stuart Municipal Building, 100 E. First St., at
the Forsyth County Central Library, by calling City Link 336-727.8000 and
at cityofws.org/wwreoom.
WSJ: August 28, 2023.

Carolina Classified Marketplace 336-727-7425 Monday, August 28, 2023 WINSTON-SALEM JOURNAL B7
YMENT TRANSPORTATION�SRVIG1jDIRECTORY WINSTON-SALEM
(4011MM( (4XJOURNAL
LEGAL NOTICES LEGAL NOTICES
Legal Notices Legal Notices
NOTICE OF AVAILABILITY
Annual Performance Report for Wastewater Collection &
Treatment Systems
Fiscal Year 2022.2023
Effective October 1, 1999, all wastewater facilities that collect or treat
wastewater must notify the public of wastewater spills. The second part
to this rule requires the owner or operator of the wastewater
treatment/collection systems to provide an annual report to its users; cus-
tomers and the North Carolina Department of Environmental Quality. This
report summarizes the performance of the treatment works/collection
systems and states the extent to which any terms of its permit, federal
laws, or any state laws, regulations or rules related to the protection of
water quality have been violated.
The Fiscal Year 2022-2023 Annual Performance Report for WSFC Utilities
Wastewater Collection and Treatment Systems will be available to the
public at the front desk of Stuart Municipal Building, 100 E. First St., at
the Forsyth County Central Library, by calling City Link 336-727-8000 and
at a1i_oofws.omwwreoorts.
WSJ: August 28, 2023.
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Appendix B:
Wastewater Treatment Efficiency FY 2022-23
Tons of Regulated Pollutants
18,000
16,000
14,000
12,000
10,000
8,000
6,000
4,000
2,000
0
16,038
3,272
■ Received at Treatment Plants
775
* Allowed in Discharge by Division of Water Quality
■ Actually Discharged by Treatment Plants
An annual activity summary for the WSFC Utilities Mercury Minimization Plan can be viewed at
citVofws.org/2723/Dental-Amalgam-Discharges.
5

Appendix C:
Performance Summary of Wastewater Collection System — FY23
Month/Year
Total
No.
of
SSOs
Notice of
Violations
SSO w/
>1, rf ace gal
in Surface
Waters*
SSO w/
>15,000
gal in
Surface
Waters
Total SSO
Volume
(gal)
Total
Wastewater
Collected (gal.)
SSO
Percentage
of Total
July 2022
3
1
2
0
15,700
1,027,560,000
0.00153%
August 2022
7
2
2
1
90,525
1,024,580,000
0.00884%
September 2022
1
0
0
0
200
997,560,000
0.00002%
October 2022
4
0
0
0
800
976,760,000
0.00008%
November 2022
4
1
1
0
8,536
1,001,310,000
0.00085%
December 2022
5
1
2
1
61,500
1,145,550,000
0.00537%
January 2023
9
1
1
1
33,775
1,139,470,000
0.00296%
February 2023
8
4
4
0
33,759
1,052,170,000
0.00321%
March 2023
11
0
0
0
1,941
1,269,400,000
0.00015%
Apri12023
4
0
0
0
2,030
1,260,940,000
0.00016%
May 2023
3
0
0
0
0160
1,220,540,000
0.00002%
June 2023
2
0
0
0
400
1,191,730,000
0.00003%
ANNUAL TOTAL
61
10
12
3
249,356
13,307,570,000
0.0019%
*See Appendix D for a complete listing of locations, Sanitary Sewer Overflow (SSO) Totals and SSO "Volume in Surface
Waters" for all spills during this fiscal year.
SSO occurrence attributable to:
For FY23
Cause Percentage by
Total Gallons
Percentage by
Volume
Grease
13
21%
16,046
6%
Roots
11
18%
2,795
1 %
Debris
21
34%
17,315
7%
Inflow & Infiltration
0
0%
0
0%
Vandalism
0
0%
0
0%
Pipe Failure
9
15%
109,740
44%
Lift Station Equipment Failure
0
0%
0
0%
Severe Natural Causes
0
0%
0
0%
Other
4
7%
79,760
32%
Bypass Pump Failure
3
5%
23,700
10%
ANNUAL TOTAL
61
100%
249,356
100%

Appendix A:
Wastewater Treatment Plant and Lift Station Overflow/Spill Information — FY23
Month/Year
Flow Discharged from
Treatment Plants, gallons
Number of
Overflow Events
Reported
Volume of
Overflows,
gallons
Number of
NPDES Permit
Violations at
Treatment Plants
July 2022
1,012,270,000
0
0
0
August 2022
988,540,000
0
0
0
September 2022
952,780,000
0
0
0
October 2022
977,990,000
0
0
0
November 2022
1,001,030,000
0
0
0
December 2022
1,144,620,000
0
0
0
January 2023
1,169,070,000
0
0
0
February 2023
1,052,820,000
0
0
0
March 2023
1,094,990,000
0
0
0
Apri12023
1,087,840,000
0
0
0
May 2023
1,048,440,000
0
0
0
June 2023
1,017,240,000
0
0
0
ANNUALTOTAL
12,547,630,000
0
0
0
Annual Performance Summary of Wastewater Collection System
SSO w/
SSO w/
Total No.
Notice of
>1,000 gal in
>15,000 gal in
Total SSO
Total
S50
Fiscal Year
of SSOs
Violations
Surface
Surface
Volume (gal)
Wastewater
Percentage
Collected (gal.)
of Total
waters
waters
2022-2023
Annual Total
61
10
12
3
249,356
13,307,570,000
0.0019%
2021-2022
Annual Total
55
9
14
2
163,396
12,428,880,000
0.0013%
2020-2021
Annual Total
74
23
15
5
2,251,327
13,873,680,000
0.0162%
2019-2020
Annual Total
74
10
11
7
431,819
13,373,470,000
0.0032%
2018-2019
Annual Total
93
13
10
1
96,998
13,762,950,000
0.0007%
2017-2018
Annual Total
92
12
15
0
70,378
11,323,130,000
0.0006%
2016-2017
Annual Total
88
12
14
0
38,956
11,707,700,000
0.0003%
2015-2016
Annual Total
124
12
15
0
161,510
12,083,570,000
0.0013%
2014-2015
Annual Total
151
49
12
1
130,543
10,753,560,000
0.0012%
2013-2014
Annual Total
133
30
15
0
102,276
11,840,630,000
0.0009%
2012-2013
Annual Total
166
38
13
2
153,280
11,331,870,000
0.0013%
2011-2012
Annual Total
179
61
10
0
74,612
11,289,980,000
0.0006%
2010-2011
Annual Total
156
76
15
0
103,274
11,328,410,000
0.0009%
2009-2010
Annual Total
165
77
16
3
1,809,931
12,291,330,000
0.0150%
2008-2009
Annual Total
188
88
20
0
98,346
11,607,400,000
0.0008%
2007-2008
146
N/A
31
1
141,737
11,473,040,000
0.0012%
Annual Total
2006-2007
Annual Total
161
N/A
40
8
571,946
12,475,820,000
0.0046%
2005-2006
159
N/A
46
3
317,585
12,182,250,000
0.0026%
Annual Total
2004-2005
211
N/A
49
3
246,290
12,621,450,000
0.0020%
Annual Total
2003-2004
241
N/A
69
2
322,050
12,822,200,000
0.0025%
Annual Total
2002-2003
269
N/A
116
16
2,305,175
13,408,980,000
0.0172%
Annual Total
2001-2002
Annual Total
228
N/A
70
1
338,806
11,467,900,000
0.0030%
2000-2001
Annual Total
193
N/A
84
4
533,108
11,930,700,000
0.0045%
1999-2000
Annual Total
189
N/A
119
9
1,154,350
12,289,000,000
0.0094%

Appendix D:
Details of Wastewater Collection System — FY23
Month/Year
JULY 2022
Probable Cause of
SSO
Bypass Failure
Total SSO
Volume (gal)
12,500
SSO Volume in
Surface Waters
6,500
Location of SSO
3201 Lowery St.
7/22/2022
7/25/2022
Residential Grease
3,000
1,500
4239 Brownsboro
7/30/2022
Residential Grease
200
0
4444 Winterberry Ridge Ct.
Total for July
AUGUST 2022
8/5/2022
3
Debris
15,700
150
8,000
150
1455 Fairchild Rd.
8/11/2022
Other
50
0
140 Stoney Brook Blvd.
8/13/2022
Debris
225
0
158 Linbrook Dr.
8/15/2022
Debris
100
100
158 Linbrook Dr.
8/18/2022
Pipe Failure
10,400
10,400
531 Harper St.
8/25/2022
Other
79,500
79,500
415 West Northwest Blvd.
8/29/2022
Roots
100
50
3856 Reynolda Rd.
Total for August
SEPTEMBER 2022
9/8/2022
7
Other
90,525
200
90,200
0
8040 Glengarriff Rd
Total for September
OCTOBER 2022
10/5/2022
1
Debris
200
50
0
25
2001 Pitsburg Ave.
10/18/2022
Debris
700
500
486 E. Fourth St.
10/26/2022
Residential Grease
50
25
932 Mar Don Hills
Total for October
NOVEMBER 2022
11/3/2022
4
Pipe Failure
800
8,250
550
8,250
311 N. Patterson Ave.
11/14/2022
Roots
200
200
4994 Keehleen Ave.
11/14/2022
Roots
10
0
4470 Greenmeadows Cir.
11/14/2022
Commercial Grease
76
38
3651 Penn Ave.
Total for November
DECEMBER 2022
12/12/2022
1 4
Roots
1 8,536
1,350
1 8,488
1,350
555 Manning Woods Dr.
12/15/2022
Debris
50
25
276 Torrence Dr.
12/23/2022
Commercial Grease
200
100
1150 Butler St.
12/24/2022
Pipe Failure
59,850
59,850
650 Cavell Ct.
12/29/2022
Roots
50
50
112 Alpine Ct.
Total for December
JANUARY 2023
1/5/2023
5
Commercial Grease
61,500
100
60,375
50
3435 Robinhood Rd
1/6/2023
Bypass Failure
300
0
628 Lantern Ridge Dr.
1/10/2023
Roots
450
350
109 Shadylawn Dr.
1/12/2023
Debris
300
0
5209 University Pkwy.
1/12/2023
Bypass Failure
10,900
0
628 Lantern Ridge Dr.
1/13/2023
Pipe Failure
21,500
18,275
455 Cherry Cove Dr.
• September 22, 2022: City of Winston-Salem University presentation included our FOG and wipes information, plus
outdoor demos of the CCTV system and jet -vac truck.
• October 15,2022: International Village sponsorship booth promoted FOG/wipes campaigns and spin -to -win prizes.
• November -December 2022: Water -sewer Did you know? bill message: Grease and so-called flushable wipes cause
costly raw sewage backups in your home. Avoid the mess and expense: CAN the GREASE and NO WIPES in PIPES. Only
Push the four Ps: Pee, Poop, Puke and (toilet) Paper! Visit cityofws.org/grease and cityofws.org/nowipes for details.
• November 4, 2021: Can the Grease was featured at a turkey fry demonstration by the Winston-Salem Fire Department
with coverage from television news outlets in the market.
• November 16, 2022, and December 22, 2022: TWO holiday -focused Can the Grease and No Wipes in Pipes news
releases, social media and web NEWS.
• April 22, 2023: Earth Day Fair provided nonstop engagement for approx. 5,000 attendees with wrapped CCTV truck
wrapped with FOG/wipes campaign, literature, activity sheets and spin -to -win prizes.
• March -April 2023: Colorful Can the Grease two-sided English/Spanish bill insert included in water -sewer bill.
• March 2023: Forsyth Creek Week sponsorship, water plant tour and Jamboree events promoted FOG/wipes campaigns
and spin -to -win prizes.
• June 17, 2023: Juneteenth Festival educated an estimated 6,500 guests about the expensive mess and hazards created
by grease and wipes. Prize wheel engagement included Can the Grease promo items as prizes.
Our English -Spanish Plumber Responsibilities sheet, Good Neighbor Policy brochure and webpages at citvofws.org/gnp
help educate the public about the benefits of a backwater valve device.
Lastly, staff continued to identify and plan for projects to reduce SSOs, as well as infiltration and inflow into the
wastewater collection system. In addition to the benefits of reducing SSO volume and the reduction of water getting
into the system, these projects have the added benefit of decreasing the amount of wastewater treated, thereby
reducing overall operating costs.
To report a wastewater spill, please contact the City of Winston-Salem 24-hour customer service line (CityLink) at 336-
727-8000. For questions regarding our programs or additional information regarding this report, please contact Gale
Ketteler, Utilities Public Information Officer at 336-747-7414 or [e-mail]. Copies of this report may be
requested from CityLink at 336-727-8000. This report is also available at the Forsyth County Central Library and at
citvofws.org/wwreports.
Certification of Accuracy:
I certify under penalty of law that this report is complete and accurate to the best of my knowledge. I further certify that this report
has been made available to all persons or concerns using the publicly owned wastewater collection and treatment facilities under
the direction of Winston-Salem/Forsyth County Utilities and that those persons or concerns have been notified as to the availability
of this report.
Date:8/28/2023
Courtney L. Driver, P.E.
Utilities Director
Winston-Salem/Forsyth County Utilities
8 3

incorporative use of Geographic Information Systems (GIS) with our computer maintenance management system,
Cityworks. Together, GIS and Cityworks can display historical work order information which allows our crews to respond
to areas where issues have repeatedly occurred. Management uses this same data to help develop future capital
projects to alleviate the cause of repeat issues.
WSFC Utilities completed Year 7 of the Collection System Improvement Program, which helps prioritize and schedule our
collection system preventative maintenance measures based on inspections conducted in the field. Inspections ranging
from routine cleaning to closed-circuit television (CCTV) are tracked in Cityworks. To collect more uniform data and to
make crews more efficient, we have also upgraded both of our CCTV camera systems to WinCan, which integrates with
Cityworks. All the information collected from the field is seamlessly entered into our recently upgraded preventative
maintenance scheduling tool (FreeFlowH2O) and a decision -making process is streamlined for cleaning, rehabilitation
and/or replacement of our collection system infrastructure. By having these new systems in place, our field personnel
can identify and submit information directly to the supervisor with a few keystrokes. This information also helps
CityLink, our customer service call center, convey issues to the customer in a timely manner.
Major causes of SSO occurrences in FY23 were attributed to grease deposits, debris accumulation and root intrusion.
Because of this, funding was approved for FY23 to provide for more preventative cleaning of the collection system. This
effort has reduced occurrences of SSOs by preemptively targeting areas prone to the three major causes. WSFC Utilities
cleaned more than 340 miles, which is nearly 19% of the 1,825-mile gravity wastewater collection system. In-house
personnel cleaned nearly 95 miles of publicly owned/maintained sewer lines and contracted crews cleaned 250 miles at
a cost of $1,521,835. Of the 340 miles that were cleaned, 77% or approximately 260 miles were proactively cleaned by
in-house and contracted crews. For the next fiscal year, the goal is to continue to increase proactive cleaning efforts and
to exceed our overall internal goal by cleaning 18% of the entire gravity collection system.
In 2003, a Grease Interceptor Ordinance was adopted which regulates the operation and maintenance of residential,
commercial, and industrial grease trap interceptors. This ordinance alone has been effective in reducing the amount of
grease related SSOs since its adoption. In 2003, the total number of SSOs spiked at 269; the following year that number
dropped by nearly 30 SSOs and the count of SSOs has declined steadily since that time. While this ordinance has been
effective, further assistance from the public is necessary to completely solve this problem. Over the past year, WSFU
Utilities personnel have conducted outreach following sewer backups to educate customers in those areas on the proper
disposal of cooking grease, fats and other oils. In addition, maintenance personnel have been cleaning the publicly
maintained portions of sewer connections to keep sewer main lines clean and free of grease as well as tree roots and
debris.
During FY23, WSFC Utilities continued its efforts toward the reduction of SSOs by spending more than $4.4 million on
the rehabilitation of 29,493 feet of gravity sewer mains, 102 manholes, and 120 service laterals. The rehabilitated sewer
mains primarily ranged in size from 6" to 15". The mains were rehabilitated by means of pipe bursting, cured -in -place
lining of pipes, total replacement, or a combination of these methods. The enhanced condition of rehabilitated sewer
mains and manholes not only contributed to the reduction of SSOs, but also aided in the reduction of infiltration and
inflow by decreasing and/or eliminating access points for storm water runoff and groundwater to enter the wastewater
collection system. In addition, WSFC Utilities performed CCTV inspection of 333,564 linear feet of sewer mains. Staff and
contractors also improved access to the collection system through inspection and mowing/clearing of approximately 31
miles of easements.
As always, customer involvement plays an important role in the reduction of SSOs. WSFC Utilities continues the Can the
Grease and No Wipes in Pipes campaigns to educate the public on the hazards of dumping fats, oils or grease (FOG) in
drains and flushing wipes and other non -biodegradable products down the toilet. Some of our outreach efforts are
detailed below. No Wipes in Pipes helps customers of all ages realize the "bottom line" is you should only flush the Four
Ps: Pee, Poop, Puke & (toilet) Paper. See cityofws.org/nowipes and cityofws.org/grease.
• September 10, 2022: FIESTA sponsorship booth promoted FOG/wipes campaigns, English/Spanish coloring books and
spin -to -win prizes like Can the Grease branded spatulas, can lids, magnet clips, potholders, towels, etc.
Month/Year
Probable Cause of
SSO
Total SSO
Volume (gal)
SSO Volume in
Surface Waters
Location of SSO
1/25/2023
Roots
100
100
1550 Yelton
1/27/2023
Roots
75
38
420 Hearthside
1/30/2023
Debris 1
50 1
25 1
2530 Somerset Dr.
Total for January
FEBRUARY 2023
2/5/2023
9
Residential Grease
33,775
9,600
18,838
4,800
493 Brookrideg Dr.
2/6/2023
Pipe Failure
8,550
8,550
1069 E. Kent Rd.
2/7/2023
Residential Grease
600
0
3439 Highpoint Rd.
2/13/2023
Debris
120
120
2209 S. Broad St.
2/13/2023
Debris
50
0
2744 Sawgrass Dr.
2/19/2023
Debris
5,400
5,400
121 Reynolda Village
2/19/2023
Debris
9,350
9,350
1856 Runnymede Rd.
2/21/2023
Roots
89
89
121 Reynolda Rd.
Total for February
MARCH 2O23
3/1/2023
8
Pipe Failure
33,759
300
28,309
300
313 N. Cherry St.
3/2/2023
Other
10
10
1328 Diggs Blvd.
3/4/2023
Roots
109
109
2463 Autum Mist Dr.
3/6/2023
Roots
262
262
1065 Deepwoods Ct.
3/7/2023
Pipe Failure
120
120
132 Braford Place Ln.
3/10/2023
Debris
50
50
860 Trade St.( 10"&Oak St.)
3/24/2023
Pipe Failure
750
750
1101 Norvista Cove
3/25/2023
Debris
150
150
3141 Prytania Rd.
3/26/2023
Debris
150
150
920 Wellington Rd.
3/28/2023
Debris
20
0
1550 Yelton Ln.
3/30/2023
Debris
20
0
2050 Silas Creek Pkwy
Total for March
APRIL 2023
4/3/2023
11
Residential Grease
1,941
950
1,901
285 630 Brookwood Business Park
4/9/2023
Residential Grease
850
850 497 Morro Dr.
4/25/2023
Debris
150
75 3749 North Liberty St.
4/28/2023
Residential Grease
80
80 2050 Big House Gaines
Total for April
MAY 2023
5/1/2023
4
Pipe Failure
2,030
20
1,290
20 305 East Mountain St.
5/2/2023
Residential Grease
40
20
2820 Burlwood Dr.
5/4/2023
Debris
100
25
1545 Gaston St.
5/15/2023
Debris
30
0
4332 Country Club Rd.
Total for May
JUNE 2023
6/7/2023
3
Debris
190
100
65
100
1069 Hawthorne Rd.
6/12/2023
Residential Grease
300
0
5025 Elitha Dr.
Total for June
2
400
100
FY 2022-2023
r
61
249,356
I
218,116
I
I Winston-Salem/
Forsyth County
2 9

RECEIVED
Winston-Salem / Forsyth County
Uti I itlilles
Water • Wastewater • Solid Waste
wsfcutilities.org
Winston-Salem / Forsyth County
U tio I i tio le s
Water • Wastewater • Solid Waste
SEP 05 ;323
NCDEQ/DWR/NPDES
Wastewater Collection & Treatment System — Performance Report for Fiscal Year 2022-2023
This report is published annually and released to our customers in accordance with the requirements of the North
Carolina Clean Water Act of 1999 and provides information on the Publicly Operated Treatment Works (POTW) and
Collection System operated by Winston-Salem/Forsyth County Utilities (WSFC Utilities). It covers the period of July 1,
2022, through June 30, 2023 (FY23).
WSFC Utilities operates two wastewater treatment plants with a combined treatment capacity of 51 million gallons per
day. The wastewater collection system includes 1,825 miles of sewer lines and 45 lift stations. During the period covered
by this report, a total of 13.3 billion gallons of wastewater was collected and treated at these facilities. WSFC Utilities
staff works hard to meet or exceed the requirements mandated by the North Carolina Clean Water Act and the
requirements of the National Pollutant Discharge Elimination System (NPDES) permits that regulate the operation of the
treatment plants, the disposal of our biosolids, and the operation and maintenance of our collection system. We
continue to send staff to Collection and Wastewater Treatment Plant Operator schools to obtain the appropriate
certification and training.
The wastewater collection system operates under NPDES Permit WQCS00003. The Archie Elledge Wastewater
Treatment Plant (WWTP) operates under NPDES Permit NC0037834 and the Muddy Creek WWTP operates under NPDES
Permit NC0050342. The treatment and disposal of residual biosolids produced by the plants is accomplished by
anaerobic digestion followed by processing in a biosolids drying facility at the Archie Elledge WWTP under Permit
WQ0029804. The biosolids dryer facility produced 5,980 dry tons of pelletized biosolids during FY23 which were
beneficially applied to farmland. The water system has three additional NPDES permits, one associated with each water
treatment plant. Swann Water Treatment Plant (WTP) operates under General Permit NCG590003, Thomas WTP under
Permit NC0079821 and Neilson WTP under Permit NC0086011. All three water plant permits operated within
compliance of their permit conditions during this performance period. The treatment process at the water treatment
plants generates a Class -A residual that is land applied under Permit WQ0031314. During this compliance period, a total
of 645.5 dry tons of residuals were hauled from Neilson WTP and applied on farmland in Davidson County. A total of
129.39 dry tons were hauled from Swann WTP and applied on farmland in Yadkin County. Thomas WTP hauled 622.1 dry
tons of residuals to the city -owned and operated Hanes Mill Road Landfill.
Archie Elledge and Muddy Creek WWTPs and the Biosolids Dryer Facility reported no violations of their permit limits
during the reporting period. The two wastewater treatment plants met the minimum requirements imposed by the
State of North Carolina's Division of Water Resources by a safety factor of 4.2. The bar chart in Appendix B shows the
performance of the wastewater treatment plants during this period. Approximately 15,263 tons of regulated pollutants
were removed by the treatment processes in FY23.
The remainder of this document includes details about monitoring system discharges and overflows from our
wastewater collection system and preventative maintenance programs established to prevent potential problems. WSFC
Utilities' goal is to have zero sanitary sewer overflows (SSO) from the wastewater collection system. However, during the
last fiscal year, 61 events totaling 0.0019% of the wastewater collected was spilled/overflowed from the sanitary sewer
system. Appendix A and D of this report list a detailed summary of plant and collection system overflows reported in
FY23.
Since the passage of the North Carolina Clean Water Act in 1999 the total annual SSOs have been tracked against the
baseline year of FY 1998-1999 (Appendix Q. Diligence by maintenance personnel performing preventative maintenance
continued to be a major factor contributing to reducing SSOs since the baseline year. In fact, FY23 has resulted in the
second -lowest reported SSO year (61) since reporting began in 1999. Our success in reducing SSOs also includes the
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