WQCSD0700_NOV-2023-DV-0325_20230829

L I M I T E D
August 29, 2023
Robert Tankard, Assistant Regional Supervisor
Water Quality Regional Operations Section
Washington Regional Office
Division of Water Resources, NCDEQ
943 Washington Square Mall
Washington, NC 27889
Subject: Response to Notice of Violation & Intent to Issue Civil Penalty
Tracking No.: NOV-2023-DV-0325
Method of Delivery: Emailed and Mailed (USPS)
Dear Mr. Tankard:
We are in receipt of your notice regarding the Sanitary Sewer Overflow at Ayden
Court Rehabilitation & Nursing Center, and we appreciate the opportunity to
respond.
Following notification that an issue may be present; we launched an investigation
to determine the root cause and to develop an action plan to mitigate the
situation. It was determined there was a clog in the line. However, it was further
determined that the lawn care vendor had mowed over the area and ultimately
broke the cleanout on the pipe. We immediately contacted the plumbing side of
Progressive Commercial Services, LLC. This vendor jetted the line to the manhole
to clear any blockage and replaced the cleanout and adapter. Please find enclosed
a copy of the invoice from Progressive Commercial Services, LLC.

To clarify further, the information reported in the 5-day report is truly an
estimate. In fact, our office did not know until Wednesday, May 10, 2023, that
there was an issue. The Hillco employee that completed the 5-day report was
instructed by the Town of Ayden to list Tuesday, May 9, 2023, as the initiation
date, which I disagree with. We did not know a day in advance and therefore that
would lessen the estimated amount of flow. After talking with our employees,
they reported that on Tuesday, May 9, 2023, David Jones, Water and Sewer
Superintendent from the Town of Ayden sent an employee to do a site visit based
on a complaint. Mr. Jones told our team that his employee stated he did not see
any evidence of overflow and did not detect an odor. On Wednesday, May 10,
2023, Mr. Jones visited the site and stated he detected some overflow. It was
then that our team called the vendor to dispatch as soon as possible. While they
waited for the vendor to arrive, the team dug a hole around the pipe, put plastic
around the pipe and reattached the broken cap with tape to further contain the
seepage. During that time (5/10/23), a representative from DEQ, Sarah Toppen,
arrived onsite and complimented our team for the work they had done and were
doing while awaiting the arrival of the vendor. The vendor arrived onsite and
remediated the situation before noon the same day (5/10/23).
Please know that we take these situations very seriously and pride ourselves in
working diligently to comply with all federal, state, and local laws and regulations.
We are committed to ensuring that proactive measures allow us to meet and
maintain the standards set forth in our permit and as required by General Statute.
If you feel you need additional information, please do not hesitate to reach out.
Sincerely,
Tara K. Myers
Hillco Support Services

IVProgressive Commercial Services LLC Invoice 252315080
I Pklmlaing PO Box 91297 Invoice Date 5/10/2023
PROGRESSIVE ,oa hiq A Air Raleigh, NC 27675 Completed Date 5/10/2023
COMMERCIAL SERVICES Howic.il [phone] Customer PO
Payment Term Net 45 Days
RECEIVED ACN - River Neuse Due Date 6/24/2023
Billing Address By Nancy at8:17am,May 17,2023 Plumbing Servile Cali Job Address
Hillco _-_.._._ ____ .____ _____ �_.._ Ayden Court Rehabilitation &
713 Summit Avenue _.__w _ __.. Nursing Center
Kinston, NC 28501 USA 128 Snow Hill Street
Ayden, NC 28513 United States
Description of Work
***PLUMBING***
Service call for: Sewer is overflowing.
Arrived on site to Jett main line. Found that the cleanout on the 4" SDR35 pipe had been broken and was backed up, spilling into the
water runoff Creek. We jetted and cleared the blockage. We ran the Jetter roughly 300' to the manhole. We then had to go and pick up
and new SDR 4" cleanout and adapter, We returned and installed the new parts. Once completed we cleaned up our mess and left. We
left the maintenance man the extra cleanout we bought for any other cleaning outs that are broken.
SED
Task #
Description
Quantity
Your Price
Your Total
LABOR
Plumbing Tech5/10/23
4.00
$108.00
$432.00
LABOR
Plumbing Helper
4.00
$88.00
$352.00
EQUIPMENT
letter
1.00
$300.00
$300.00
USAGE
MATERIAL
Material Charges
1.00
$141.71
$141.71
Sub -Total $1, 225.71
NC-PITT COUNTY - - (7%) 7% $85.80
Total Due $1,311.51
Balance Due $1,311.51
Thank you for choosing Progressive Commercial Services LLC
I authorize work to be performed as described for $1,311.51. 1 understand that every invoice of service, maintenance, or installation work will
have an appropriate charge for the use of disposable personal protective equipment as approved by OSHA and recommended by the CDC.
Cancellations that occur 48 hours past the time of acceptance will incur a cancellation fee and may be liable for: restocking fee, cost of special
ordered parts & materials (non -returnable), etc.
Progressive is not responsible for any damage to pipe from the use of jet machine and cable machine due to the integrity of the pipe,
5/10/2023
1 hereby acknowledge the satisfactory completion of the work described, performed by Chester Burton at 128 Snow Hill Street, Ayden, NC 28513
United States.
In the event that payment is required and bank account information or a check is provided as payment, I hereby authorize Progressive Service
Company to (1) initiate a debit entry to my account and to debit the same to such account, (ii) use information from my check to make a one-time
electronic fund transfer from my account, or (iii) process the payment as a check transaction.
I acknowledge that the origination of ACH transactions to my account must comply with the provision of U.S. law and that I may only revoke this
authorizaton by notifying Progressive Service Company as provided below.
This authorization is to remain in full force and effect for the payment on this invoice, until Progressive Service Company has received written
notification from me of its termination in such time and in such manner as to afford Progressive Service Company a reasonable opportunity to
act on it. If you believe any of the above information to be in error or to contact Progressive Service Company for information on revoking this
authorization, please contact us at [phone].
In the event I fail to pay Progressive Service Company for any invoice within 30 days from issuance, thereby becoming past due, I hereby
expressly authorize Progressive Service Company to charge the credit card identified below, which I authorize be held on file as security for
payment on my account, for the full amount owed for services provided upon any invoice becoming past due or in the event payment remitted
via bank account information or a check is refused due to insufficient funds.