WQCS00003_NOI_NOV2022DV0125_Response_#1_20220531

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Winston-Salem /Forsyth County
Utilities
Water •Wastewater •Solid Waste
Administration, P.O. Box 2511, Winston-Salem, NC 27102
0: 336-727-8000, wskutilities.org
May 31, 2022
Lon T. Snider, Regional Supervisor
North Carolina Department of Environmental Quality
Division of Water Resources
450 West Hanes Mill Road, Suite 300
Winston-Salem, North Carolina 27105
Re: Sanitary Sewer Overflow Civil Penalties Incident #202200394
Dear Mr. Snider:
NC Department of
Environmental Quality
Received
JUN 0 2 2022
Winston-Salem
Regional Office
This letter serves as the official response from Winston-Salem/Forsyth County Utilities to the
North Carolina Department of Environmental Quality, Division of Water Resources Notice of
Intent to Enforce Civil Penalty for the March 14, 2022 sanitary sewer overflow (SSO), Incident
#202200394, located at 451 Northridge Park Drive in Rural Hall. The incident was a result of
debris in the line.
On March 14, 2022 at 6:00pm, an 5SO occurred at 451 Northridge Park Drive in Rural Hall. Our
first responders determined that plastic debris had accumulated in the manhole, which led to
the overflow. They discovered large amounts of shrink wrap used by the manufacturing site to
package items on pallets. The customer was notified of the issue and directed to properly
dispose of the shrink wrap.
A contractor provided pump and haul services until normal flow was restored the following day
by 1:00pm. A high-pressure nozzle was necessary to cut through the debris that caused the
blockage. The area was cleaned following standard protocol and a diffuser was deployed for 24
hours. Upstream and downstream mains were cleaned and inspected by CCTV with no visual
defects observed.
WSFC Utilities continues to make progress in minimizing SSOs and has the proper programs in
place to continue our high level of performance. Outreach with the No Wipes in Pipes campaign
City Councll: Mayor Allen Joins; Denise D. Adams, Mayor Pm T.,"i North Ward; Barbara Hans Burke, Northeast Wend; Rabent C. Clark, West Ward;
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John C. Larsaq South Ward; Jeff Macintosh, Northeart Ward; Kevin Mundy, southwest Ward; Anntte Sapplo, East Ward; James Taylor, k, Southeert Ward;
City Manager: Lee D. Gantry
County Commledoners: David R. Plylep Chair; Don Martin, Vice Chair, naming El -Amin; Ted Kaplan; Richard V. Linville; Tanya McDaniel; Gloda D. WhisenhuM;
Call311 or336-727-8000
County Manager: DudieyWants, Jr.
[e-mail]
Winton-Salem/ForsyM Country UtlIRY Commleslon: Romi S. Tuttle, Chair, L Wesley Curti, Jr., like Chair; Hamill E. Day; Hardd Eusand e; Tom Gr ffin;
Yvonne H. Hines; Duane Long; Hugh W.Jemi`ao;ChmsParlur,Charles WiWn;Allan Younger

continues to educate"the public on proper disposal of all wipes. cityofws.org/nowipes
Additionally, our comprehensive sanitary sewer evaluation study has provided strategic
cleaning and examination of our system to identify areas with the greatest need for repair and
replacement. While we are required to clean 10% of the system each year, in FY 2020-2021,
WSFC Utilities cleaned more than 330 miles. This is 19% of the 1,783-mile gravity wastewater
collection system and 228 of those miles (69%) were proactively cleaned by in-house and
contracted crews. Our ongoing internal goal is to clean at least 20% of the entire gravity
collection system, with more frequent cleaning systematically scheduled for areas with higher
incident levels.
I hope this information is helpful with your investigation of Incident #202200394. If you require
additional information, please contact me at 336-747-7315.
Sincerely,
Courtney Driver, P.E.
Utilities Director
cc: Michael Stover, P.E., Deputy Utilities Director -Operations
Kenny Atkins, Utilities Field Operations Manager
Antonio Martinez, ORC
File