KLRWS_IBT_DroughtManagementPlan_Final

Drought Management Plan
Prepared for
Kerr Lake Regional Water System
February 2016

CH2M HILL, Inc.
3120 Highwoods Blvd, Ste 214
Raleigh, NC 27604

II

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Contents
Section Page
Acronyms and Abbreviations ................................................................................................................. iv
Drought Management Plan..................................................................................................................... 1
1.1 Introduction ................................................................................................................... 1
1.2 Water Shortage Response .............................................................................................. 1
1.2.1 Declaration of Conservation ............................................................................... 1
1.2.2 Media Notification ............................................................................................. 2
1.3 Protection of the Source Basin........................................................................................ 3
1.3.1 Target Reductions in Water Withdrawals ........................................................... 3
1.3.2 Evaluation of IBT on the Source Basin ................................................................ 3
1.4 Modifications to the Water Shortage Response Plans ..................................................... 5
References .............................................................................................................................................. 6

Appendixes
A KLRWS Water Shortage Response Plan
B Customer Water Shortage Response Plans

Tables
1 Lake Level Difference for Proposed 2045 IBT for the Entire Simulation Period and During 2002
and 2007 Droughts
2 Reservoir Release Differences for the Entire Simulation Period and During the 2002 and 2007
Droughts
3 Power Generation Differences for Proposed 2045 IBT for the Entire Simulation Period and
During the 2002 and 2007 Droughts

Figure
1 Contact Chain for Implementation of the KLRWS’s WSRP

KLRWS DROUGHT MANAGEMENT PLAN
IV

Acronyms and Abbreviations
cfs cubic feet per second
EA Environmental Assessment
FONSI Finding of No Significant Impact
IBT Interbasin Transfer
Kerr Lake John H. Kerr Reservoir
KLRWS Kerr Lake Regional Water System
mgd million gallons per day
MWh megawatt hour
NCDEQ North Carolina Department of Environmental Quality
NCDWR North Carolina Division of Water Resources
NC EMC North Carolina Environmental Management Commission
NCGS North Carolina General Statutes
SGWSA South Granville Water and Sewer Authority
WSRP Water Shortage Response Plan

SECTION 1 
1 

Drought Management Plan 
On November 5, 2015, the North Carolina Environmental Management Commission (NC EMC) granted 
an interbasin transfer (IBT) certificate to the Kerr Lake Regional Water System (KLRWS). This drought 
management plan for KLRWS was prepared as a condition of the IBT certificate (NC EMC, 2015). It is 
meant to specify how the IBT will be managed to ensure the protection of the source river basin 
(Roanoke River basin) during drought conditions or other water emergencies that occur within the 
source river basin. 
1.1 Introduction 
The IBT certificate includes transfers from the Roanoke River basin of 10.7 million gallons per day (mgd) 
to the Tar River basin, 1.7 mgd to the Fishing Creek basin, and 1.8 mgd to the Neuse River basin. The 
KLRWS serves as a regional system with multiple wholesale customers across four counties and as such, 
there is an opportunity for regional cooperation in conserving potable water.  
The owners of the KLRWS and primary bulk customers served by the system are the City of Henderson, 
the City of Oxford, and Warren County, known as the “Partners.” Ownership responsibility is 60 percent, 
20 percent, and 20 percent, respectively. They also currently sell water to secondary bulk customers 
including Stovall, Warrenton, Norlina, Vance County, Kittrell, and Franklin County. Future sales will occur 
from Oxford to South Granville Water and Sewer Authority (SGWSA) for use in Creedmoor’s service 
area. Franklin County owns the Youngsville water system and also sells water to Bunn and Lake Royale. 
1.2 Water Shortage Response 
The IBT certificate condition requiring a Drought Management Plan focuses on the protection of the 
source river basin; the authority of the partners of the KLRWS to require water use reductions across 
each party’s service area as described in their Water Shortage Response Plans (WSRPs) will provide for 
reduced water withdrawals from John H. Kerr Reservoir (Kerr Lake), in the source basin, during periods 
of drought or other water emergencies. 
The partners of the KLRWS have developed their WSRPs to be consistent with each other. The WSRP 
driving the declaration of a KLRWS water shortage is included in Appendix A. All other Partner and 
wholesale customer WSRPs are included alphabetically in Appendix B. These WSRPs are among the most 
stringent drought management plans within the Roanoke River basin, meeting a requirement of the 
second condition in the IBT certificate. Each wholesale customer’s WSRP is at least as stringent as that of 
the KLRWS. WSRPs for utilities across the state are available on the NC Department of Environmental 
Quality (NCDEQ) Division of Water Resources (DWR) website, 
http://www.ncwater.org/Water_Supply_Planning/Water_Shortage_Response_Plans/. 
1.2.1 Declaration of Conservation 
A key component of the WSRP for the KLRWS is the ability to declare that water conservation measures 
must be enacted. In the case of the KLRWS, that ability lies with the City Manager of the City of 
Henderson. In accordance with Ordinance 11‐04 by the City Council of the City of Henderson, three 
primary conservation levels are to be reported and enforced depending on drought severity. Whenever 
the City Manager of the City of Henderson, hereby referred to as the City Manager, finds the water level 
of Kerr Lake consistently at an elevation of 294 feet, he or she will begin implementation of the WSRP. 
Two major actions are to occur: notification of the implementation of the WSRP to each Partner and the 
City of Henderson’s wholesale customers and implementation and enforcement of actions prescribed in 
KLRWS DROUGHT MANAGEMENT PLAN
2

the WSRP. In response to the report of any conservation condition, each Partner will have the
responsibility to inform their respective customers of appropriate Water Shortage Response. The chain
of contact is displayed in Figure 1.

The KLRWS’s WSRP includes three levels of action triggered by the water surface elevation of Kerr Lake:
 At an elevation of 294 feet, declaration of conservation and enforcement of the water
conservation actions prescribed report that Voluntary Conservation conditions exist.
 If in the event that the City Manager finds water elevation levels consistently at an elevation of
289 feet, he or she will report that Mandatory Conservation conditions exist.
 Finally, if in the event that the City Manager finds that Kerr Lake water levels have dropped to or
below an elevation of 284 feet, he or she will declare that a water shortage emergency exists.

Figure 1
Contact Chain for Implementation of the KLRWS’s WSRP
1.2.2 Media Notification
After the Partners have been informed by the KLRWS (via the City of Henderson’s City Manager) of the
necessary conservation stage, Warren County, the City of Oxford, the City of Henderson, and Franklin
County will notify their respective local media outlets. Information will be spread to the public through
newspapers The Daily Dispatch, the Oxford Public Ledger, and The Warren Record, as well as any online
news resources. In addition, each of the Partners and their customers will post water conservation
KLRWS
(as reported by the
Henderson City
Manager)
City of Oxford
Stovall
Granville
County
SGWSA
(future)
media
City of
Henderson
Franklin
County
media
Bunn
Lake Royale
Kittrell
Vance
Countymedia
Warren
County
media
Warrenton
Norlina
KLRWS DROUGHT MANAGEMENT PLAN
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notices on their respective websites (if they have one). Local radio stations will also be notified and
employees will be notified via email.
1.3 Protection of the Source Basin
North Carolina General Statutes (NCGS) 143-215.22L (n)(2) states that a Drought Management Plan, as a
condition of an IBT certificate, should specify how the IBT will be managed to protect the source basin
during drought conditions with its mandatory implementation.
1. The KLRWS’s WSRPs will reduce water withdrawals and IBT from Kerr Lake during drought
conditions, thereby protecting the source basin.
2. The KLRWS’s level of water use reduction from Kerr Lake will increase, and IBT decrease, in
direct proportion to the severity and duration of drought conditions, thereby protecting the
source basin.
1.3.1 Target Reductions in Water Withdrawals
The KLRWS WSRP sets target goals for water use reductions using a three-stage approach to
conservation:
 Voluntary conservation: 5 percent reduction in water usage to begin within 48 hours of notice to
limit water use.
 Mandatory conservation: 10 percent reduction in water usage to be achieved through continued
voluntary water conservation measures and the implementation of mandatory measures
including the ban of all Class 3 water uses (non-essential uses as listed in the WSRP).
 Water shortage emergency: 40 percent reduction goal in water usage to be achieved through
the ban of all Class 2 and 3 water uses (as listed in the WSRP).
1.3.2 Evaluation of IBT on the Source Basin
The Environmental Assessment (EA) for an Interbasin Transfer from the Roanoke River Basin and its
associated Finding of No Significant Impact (FONSI) showed that the IBT certificate would have no
significant impact on the source basin, as indicated by potential changes in Kerr Lake levels, lake water
quality, water supply pool storage volumes, and Roanoke River flows (CH2M, 2015a). These findings are
also summarized in the Hearing Officer’s Report to the NC EMC (NCDEQ, 2015).
Table 1 provides a comparison of model results during the entire period of record and two periods of
significant drought for the Roanoke River basin, the 2002 and 2007 droughts. These results compare the
key hydrologic indicators for 2045 conditions, with and without the transfer permitted in the IBT
certificate. The results presented in Table 1 are from hydrologic modeling analyses completed for the
Final EA and include the modeled effect of the implementation of the KLRWS’s WSRPs during drought
conditions. Table 1 shows these predictions under 2002 and 2007 drought conditions as a 0.2 and 0.1
feet decrease in elevation, respectively.
KLRWS DROUGHT MANAGEMENT PLAN
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Table 1
Lake Level Difference for Proposed 2045 IBT for the Entire Simulation Period and During 2002 and 2007 Droughts
Scenario
Comparison Results (feet)
Roanoke River Reservoirs
Kerr Gaston Roanoke Rapids
2045 Baseline
versus
2045 IBT
Average Baseline Elevation 299.8 200.0 132.0
AVERAGE ELEVATION DURING 2002 DROUGHT 284.8 200.0 132.0
Average Difference with IBT during 2002 Drought -0.2 0.0 0.0
Average Elevation during 2007 Drought 284.6 200.0 132.0
Average Difference with IBT during 2007 Drought -0.1 0.0 0.0

Source: CH2M, 2015b
Each reservoir on this stretch of the Roanoke River has a minimum release regime which drives the
results. Results from the model indicate that the largest impact of the IBT on the source basin will be in
the form of outflow. The average difference in release from Kerr Lake is approximately 5.0 cubic feet per
second (cfs), which is less than the average IBT. Table 2 demonstrates that the difference in outflow
under various conditions between Kerr Lake, Lake Gaston, and Roanoke Rapids is equal. The average
reduction in flow is minimal, comprising only a 0.07 percent reduction under average conditions, 0.2
percent reduction during 2002 drought conditions, and a 0.3 percent reduction under 2007 drought
conditions.
Table 2
Reservoir Release Differences for the Entire Simulation Period and During the 2002 and 2007 Droughts
Scenario
Comparison Results (cfs)
Roanoke River Reservoirs
Kerr Gaston Roanoke Rapids
2045 Baseline Average Baseline Discharge 7,443.5 7,888.8 7,491.5
2045 Baseline Average Discharge during 2002 Drought 3,077.3 3,247.8 2,921.0
2045 IBT Average Discharge during 2002 Drought 3,082.3 3,252.7 2,956.2
Average Difference during 2002 Drought 5.0 4.9 5.2
2045 Baseline Average Discharge during 2007 Drought 2,691.2 2,989.8 2,681.7
2045 IBT Average Discharge during 2007 Drought 2,683.1 2,981.7 2,673.6
Average Difference during 2007 Drought -8.1 -8.1 -8.1
Source: CH2M, 2015b
Average baseline discharge has been calculated using the period of record
2002 Drought – 6/18/2002 through 10/15/2002
2007 Drought – 10/16/2007 through 3/10/2008
KLRWS DROUGHT MANAGEMENT PLAN
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Source: CH2M, 2015b
Notes:
2002 Exceptional Drought Period – 6/18/2002 through 10/15/2002
2007 Exceptional Drought Period – 10/16/2007 through 3/10/2008
1.4 Modifications to the Water Shortage Response Plans
Since the WSRPs are referenced in this Interbasin Transfer Certificate Drought Management Plan, and
the WSRPs are required to be approved by NCDWR and adopted by the KLRWS and each customer’s
governing bodies, any NCDWR-approved updates to the WSRPs will automatically be included in this
plan.

Hydropower is generated in the Roanoke River basin including at Kerr Lake. Table 3 shows the impacts of
IBT during drought conditions on hydropower. The KLRWS’s allocation from Kerr Lake, as approved by the
U.S. Army Corps of Engineers, included an acknowledgement that there would be a small reduction in the
power capability of Kerr Lake (CH2M, 2015b).
Table 3
Power Generation Differences for Proposed 2045 IBT for the Entire Simulation Period and During the 2002 and 2007
Droughts
Scenario
Comparison
Results
megawatt hour (MWh)
Kerr Lake Lake Gaston Roanoke Rapids
2045 Baseline
versus
2045 IBT
Average Baseline Power 471,074 342,548 348,778
Average Power during 2002 Drought 185,668 161,193 159,085
Average Difference during 2002 Drought with IBT -680 -346 -372
Average Power during 2007 Drought 342,152 249,559 253,131
Average Difference during 2007 Drought with IBT -378 -156 -168
KLRWS DROUGHT MANAGEMENT PLAN
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References
CH2M HILL, Inc. (CH2M). 2015a. Environmental Assessment for an Interbasin Transfer from the Roanoke
River Basin. Prepared for Kerr Lake Regional Water System. Raleigh, North Carolina. January 2015.
CH2M HILL, Inc. (CH2M). 2015b. Interbasin Transfer Petition. Submitted to North Carolina
Environmental Management Commission. Raleigh, North Carolina. March 2015.
North Carolina Department of Environmental Quality (NCDEQ). 2015. Hearing Officer’s Report to the
Environmental Management Commission for the KLRWS Proposed Interbasin Transfer Certificate.
Raleigh, North Carolina.
North Carolina Environmental Management Commission (NC EMC). 2015. Interbasin Transfer Certificate
for the Kerr Lake Regional Water System. Approved November 5, 2015. Raleigh, North Carolina.
http://www.ncwater.org/?page=294

Appendix A
KLRWS Water Shortage Response Plan

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Appendix B
Customer Water Shortage Response
Plans

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Town of Bunn

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Bunn Water Shortage Response Plan
Water Shortage Response Plan
Town of Bunn, North Carolina
May 7, 2010

The procedures herein are written to reduce potable water demand and supplement
existing drinking water supplies whenever existing water supply sources are inadequate
to meet current demands for potable water.

I. Authorization

The Bunn Town Clerk shall enact the following water shortage response provisions
whenever the trigger conditions outlined in Section IV are met. In her absence, the
Public Works Director will assume this role.

Ms. Judy M. Jeffreys
Bunn Town Clerk
Phone: [phone]
E-mail:[e-mail]

Mr. Rickey Jeffreys
Town of Bunn Public Works Director
Phone: [phone]
E-mail: [e-mail]

II. Notification

The following notification methods will be used to inform water system employees and
customers of a water shortage declaration: employee e-mail announcements, notices at
municipal buildings, notices in water bills. Required water shortage response measures
will be communicated through PSA announcements on local radio and cable stations.
Declaration of emergency water restrictions or water rationing will be communicated to
all customers by telephone.

III. Levels of Response

Five levels of water shortage response are outlined in the table below. The five levels of
water shortage response are: voluntary reductions, mandatory reductions I and II,
emergency reductions and water rationing. A detailed description of each response
level and corresponding water reduction measures follow below.

NC Division of Water Resources
http://www.ncwater.org
1
Bunn Water Shortage Response Plan
Stage Response Description
1 Voluntary
Reductions
Water users are encouraged to reduce their water use and
improve water use efficiency; however, no penalties apply for
noncompliance. Water supply conditions indicate a potential
for shortage.
2 Mandatory
Reductions I
Water users must abide required water use reduction and
efficiency measures; penalties apply for noncompliance.
Water supply conditions are significantly lower than the
seasonal norm and water shortage conditions are expected to
persist.
3 Mandatory
Reductions II
Same as in Stage 2
4 Emergency
Reductions
Water supply conditions are substantially diminished and
pose an imminent threat to human health or environmental
integrity.
5 Water
Rationing
Water supply conditions are substantially diminished and
remaining supplies must be allocated to preserve human
health and environmental integrity.

In Stage 1, Voluntary Reductions, all water users will be asked to reduce their normal
water use by 5%. Customer education and outreach programs will encourage water
conservation and efficiency measures including: irrigating landscapes a maximum of
one inch per week; preventing water waste, runoff and watering impervious surfaces;
watering plants deeply to encourage root growth; washing only full loads in clothes and
dishwashers; using spring-loaded nozzles on garden hoses; and identifying and
repairing all water leaks.

In Stage 2, Mandatory Reductions I, all customers are expected to reduce their water
use by 10% in comparison to their previous month’s water bill. In addition to continuing
to encourage all voluntary reduction actions, the following restrictions apply: irrigation is
limited to a half inch per week between 8PM and 8AM; outdoor use of drinking water for
washing impervious surfaces is prohibited; and all testing and training purposes
requiring drinking water (e.g. fire protection) will be limited.

In Stage 3, Mandatory Reductions II, customers must continue actions from all previous
stages and further reduce water use by 20% compared to their previous month’s water
bill. All non-essential uses of drinking water are banned and garden and landscape
irrigation must be reduced to the minimum amount necessary for survival. Additionally,
in Stage 3, a drought surcharge of 1.5 times the normal water rate applies.

In Stage 4, Emergency Reductions, customers must continue all actions from previous
stages and further reduce their water use by 25% compared to their previous month’s
water bill. A ban on all use of drinking water except to protect public health and safety is
implemented and drought surcharges increase to 2 times the normal water rate.

NC Division of Water Resources
http://www.ncwater.org
2
Bunn Water Shortage Response Plan
The goal of Stage 5, Water Rationing, is to provide drinking water to protect public
health (e.g. residences, residential health care facilities and correctional facilities). In
Stage 5, all customers are only permitted to use water at the minimum required for
public health protection. Firefighting is the only allowable outdoor water use and pickup
locations for distributing potable water will be announced according to Bunn’s
Emergency Response Plan. Drought surcharges increase to 5 times the normal water
rate.

IV. Triggers

Bunn is provided water solely by purchase from the town of Franklin County Public
Utilities. When Franklin County Public Utilities declares a water shortage Bunn is
required to do so as well. During this time Bunn Public Works Director will stay in close
contact with Franklin County Public Utilities and follow their triggers.

Return to Normal

When water shortage conditions have abated and the situation is returning to normal,
water conservation measures employed during each phase should be decreased in
reverse order of implementation. Permanent measures directed toward long-term
monitoring and conservation should be implemented or continued so that the
community will be in a better position to prevent shortages and respond to recurring
water shortage conditions.

V. Enforcement

The provisions of the water shortage response plan will be enforced by Town of Bunn
Public Works department and police personnel. Violators may be reported to the Town’s
dedicated water conservation hotline. Citations are assessed according to the following
schedule depending on the number of prior violations and current level of water
shortage.

Water Shortage Level First Violation Second Violation Third Violation
Voluntary Reductions N/A N/A N/A
Mandatory Reductions
(Stages 2 and 3)
Warning $250 Discontinuation of
Service
Emergency Reductions $250 Discontinuation of
Service
Discontinuation of
Service
Water Rationing $500 Discontinuation of
Service
Discontinuation of
Service

Drought surcharge rates are effective in Stages 3, 4 and 5.
NC Division of Water Resources
http://www.ncwater.org
3
Bunn Water Shortage Response Plan

VI. Public Comment

Customers will have multiple opportunities to comment on the provisions of the water
shortage response plan. First, a draft plan will be will be available at Town Hall for
customers to view. A notice will be included in customer water bill notifying them of
such. All subsequent revisions to the draft plan will be published at least 30 days prior
to an adoption vote by Bunn’s Town Commissioners.

VII. Variance Protocols

Applications for water use variance requests are available from the Town Public Works
Office. All applications must be submitted to the Public Works Office for review by the
Public Works Director or his designee. A decision to approve or deny individual variance
requests will be determined within two weeks of submittal after careful consideration of
the following criteria: impact on water demand, expected duration, alternative source
options, social and economic importance, purpose (i.e. necessary use of drinking water)
and the prevention of structural damage.

VIII. Effectiveness

The effectiveness of the Bunn water shortage response plan will be determined by
comparing the stated water conservation goals with observed water use reduction data.
Other factors to be considered include frequency of plan activation, any problem periods
without activation, total number of violation citations, desired reductions attained and
evaluation of demand reductions compared to the previous year’s seasonal data.

IX. Revision

The water shortage response plan will be reviewed and revised as needed to adapt to
new circumstances affecting water supply and demand, following implementation of
emergency restrictions, and at a minimum of every five years in conjunction with the
updating of our Local Water Supply Plan. Further, a water shortage response planning
work group will review procedures following each emergency or rationing stage to
recommend any necessary improvements to the plan to Bunn’s Town Commissioners.
The Town of Bunn Public Works Director is responsible for initiating all subsequent
revisions.
NC Division of Water Resources
http://www.ncwater.org
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Franklin County

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Franklin County Water Shortage Response Plan
Water Shortage Response Plan
Franklin County, North Carolina
December, 2010

The procedures herein are written to reduce potable water demand and supplement
existing drinking water supplies whenever existing water supply sources are inadequate
to meet current demands for potable water.

I. Authorization

The Franklin County Manager shall enact the following water shortage response
provisions whenever the trigger conditions outlined in Section IV are met. In his or her
absence, the Public Utilities Director will assume this role.

Ms. Angela L. Harris
Franklin County Manager
Phone: [phone]
E-mail: [e-mail]

J. Bryce Mendenhall
Franklin County Public Utilities Director
Phone: [phone]
E-mail:
[e-mail]

II. Notification

The following notification methods will be used to inform water system employees and
customers of a water shortage declaration: employee e-mail announcements, notices at
municipal buildings, notices in water bills. Required water shortage response measures
will be communicated through The Franklin Times and The Franklin Weekly, PSA
announcements on local radio and cable stations and the County website
(http://www.co.franklin.nc.us.) Declaration of emergency water restrictions or water
rationing will be communicated to all customers by telephone via a reverse 911 call out
system.

III. Levels of Response

Responses are in the attached Kerr Lake Regional Water System Plan (RWS) with the
exception of year-round mandatory outdoor water use restrictions detailed below.

The mandatory water restrictions also limit the use of Franklin County supplied water for
other uses such as power washing driveways, sidewalks, decks, patios, streets, and
exterior building surfaces except on Saturdays and Sundays. The commercial use of
power washers is permitted under these restrictions.
NC Division of Water Resources
http://www.ncwater.org
1
Franklin County Water Shortage Response Plan
WATER USE IRRIGATION SCHEDULE
Automatic/non‐ automatic irrigation 
systems
ODD‐Tuesdays & Saturdays                           
EVEN‐Wednesdays & Sundays                          
12 a.m.(midnight) ‐ 10:00 a.m.
Hose End Sprinklers
ODD‐Tuesdays & Saturdays                      
EVEN‐Wednesdays & Sundays                        
6:00 am‐10:00 am/6:00 pm‐10:00 pm
Hand‐Held Hose
ODD‐Tuesdays & Saturdays                      
EVEN‐Wednesdays & Sundays                        
6:00 am‐10:00 am/6:00 pm‐10:00 pm
Vehicle Washing Saturday & Sunday
Pressure Washing Saturday & Sunday
No Watering Allowed Mondays, Thursdays, & Fridays
Washing of private vehicles shall be allowed on any day of the week except in the event
of extreme periods of water shortage (i.e. prolonged excessive drought, disruption of
water supply, KLRWS mandatory restrictions, etc.)

The mandatory water use restrictions apply to all Franklin County Water Customers
including those in the Town of Youngsville, Town of Bunn, and Lake Royale.

The first violation of these restrictions will result in a written warning, a second violation
will result in a $200 fine, a third violation will result in a $500 fine, and a fourth will result
in disconnection of the water service.

EXEMPTIONS TO IRRIGATION REQUIREMENTS:

The watering restrictions shall not apply to:

1) Properties using non-potable/reuse water for landscape irrigation.
2) Watering of commercial containerized plants and commercial plant stock in
trade maintained for resale, and
3) Visually supervised operation of watering systems for short periods of time to
check system condition.
4) Property owners may obtain a 45 day New Landscaping Establishment
Permit from the Public Utilities Department for the purpose of establishing
new plantings.
New plantings, for the purpose of this permit, are defined as the
installation of new sod to the entire yard, whole yard first seeding, large
commercial plantings or whole yard reestablishment (50% or greater
disturbance of lawn). The permit will be applicable during the installation
and for 45 days from substantial completion of the installation. Irrigation
will be permitted during the hours 5:00am to 10:00am.

NC Division of Water Resources
http://www.ncwater.org
2
Franklin County Water Shortage Response Plan
a) The water level in any swimming or wading pool may be supplemented to
provide for proper operation and sanitary pool conditions.

b) Residents are prohibited from washing areas such as sidewalks, patios, decks,
driveways, parking lots, streets and exterior building surfaces except on
Saturdays and Sundays. This restriction shall not apply to the washing of soiled
areas for maintenance of public health and sanitary conditions. The commercial
use of power washers is permitted.

Leaking water services or plumbing must be repaired with five (5) days of written
notification by the Public Utilities Department.

IV. Triggers

Franklin County is provided water solely by purchase from Kerr Lake RWS and the
Town of Louisburg. When Kerr Lake RWS declares a water shortage Franklin County is
required to do so as well. During this time the Franklin County Utilities Director, or
his/her designee, will stay in close contact with Kerr Lake Water System and follow their
triggers.

Return to Normal

When water shortage conditions have abated and the situation is returning to normal,
water conservation measures employed during each phase should be decreased in
reverse order of implementation. Permanent measures directed toward long-term
monitoring and conservation should be implemented or continued so that the
community will be in a better position to prevent shortages and respond to recurring
water shortage conditions.

V. Enforcement

The provisions of the water shortage response plan will be enforced by Franklin County
personnel and local law enforcement. Violators may be reported on the County’s phone
line. Citations are assessed according to the following schedule depending on the
number of prior violations and current level of water shortage.

NC Division of Water Resources
http://www.ncwater.org
3
Franklin County Water Shortage Response Plan
Water Shortage Level First Violation Second Violation Third Violation
Voluntary Reductions N/A N/A N/A
Mandatory Reductions
(Stages 2 and 3)
Warning $200 $500
Emergency Reductions $250 Discontinuation of
Service
Discontinuation of
Service
Water Rationing $500 Discontinuation of
Service
Discontinuation of
Service

Violation of this amendment to the Water Shortage Response Ordinance may be
punished by any means available to Franklin County through the provisions of N.C.G.S
160A-175. A written warning will be issued for the first violation, a second violation of
this ordinance is $200.00, a third violation is $500.00, and a fourth violation shall result
in interruption of water service to the offending customer.

The County will issue written notification to the customer and occupant of intent to
interrupt water service and twenty-four (24) hours later will interrupt water service
unless the violation has ceased. Each day shall constitute a separate violation. If water
service has been interrupted due to repeat violation of this ordinance, service will not be
re-instated until the Public Utilities Director has determined that the risk to the County
water supply has been alleviated or the Public Utilities Director is otherwise assured of
compliance. All fines associated with violations of this ordinance shall be paid within
thirty (30) days of first notification. Failure to do so will result in interruption of service.
Service will not be restored until such time that all applicable fines have been paid.

VI. Public Comment

Customers will have multiple opportunities to comment on the provisions of the water
shortage response plan. First, a draft plan will be will be available at County Offices for
customers to view. A notice will be included in customer water bill notifying them of
such. All subsequent revisions to the draft plan will be published at least 30 days prior
to an adoption vote by Franklin County Commissioners.

VII. Variance Protocols

Customers may submit a written request to receive a variance from this policy. All
requests must be submitted to the County Office for review by the County Manager or
his or her designee. A decision to approve or deny individual variance requests will be
determined within two weeks of submittal after careful consideration of the following
criteria: impact on water demand, expected duration, alternative source options, social
and economic importance, purpose (i.e. necessary use of drinking water) and the
prevention of structural damage.

NC Division of Water Resources
http://www.ncwater.org
4
Franklin County Water Shortage Response Plan

VIII. Effectiveness

The effectiveness of the Franklin County water shortage response plan will be
determined by comparing the stated water conservation goals with observed water use
reduction data. Other factors to be considered include frequency of plan activation, any
problem periods without activation, total number of violation citations, desired reductions
attained and evaluation of demand reductions compared to the previous year’s
seasonal data.

IX. Revision

The water shortage response plan will be reviewed and revised as needed to adapt to
new circumstances affecting water supply and demand, following implementation of
emergency restrictions, and at a minimum of every five years in conjunction with the
updating of our Local Water Supply Plan. Further, a water shortage response planning
work group will review procedures following each emergency or rationing stage to
recommend any necessary improvements to the plan to Franklin County’s
Commissioners. The Franklin County Utility Director is responsible for initiating all
subsequent revisions.

Attachment A Resolution 10-110

NC Division of Water Resources
http://www.ncwater.org
5
Franklin County Water Shortage Response Plan
KERR LAKE REGIONAL WATER SYSTEM
HENDERSON, NORTH CAROLINA
WATER SHORTAGE RESPONSE AGREEMENT

This is an agreement authorizing the declaration of Water Shortage Conditions, and Establishing
Procedures and Measures for the Essential Conservation of Water Resources. Be It Agreed on behalf of
the Kerr Lake Regional Water System by the City of Henderson, the City of Oxford and Warren County
all of North Carolina.

SECTION 1. PURPOSE:

The purpose of this agreement is to provide for the declaration of official phases of water supply shortage
situations and the implementation of voluntary and mandatory water conservation measures in the event a
shortage or water emergency is declared by the governing body or an appointed representative of the Kerr
Lake Regional Water System. These measures would apply to the bulk customers, being the City of
Henderson, the City of Oxford and Warren County. It
shall be the responsibility of each of these bulk customer to notify its employees and customers.

SECTION 2. DEFINITIONS:

(a) “Any Water,” as the term is used in this agreement, shall mean any person using water,
including fresh water, wastewater, or reclaimed water.

(b) “Customer,” as the term is used in this agreement, shall mean any person using water for any
purpose from the Kerr Lake Regional Water Supply System and for which either a regular charge
is made or, in this case of bulk sales, a cash charge is made at the site of delivery.

(c) “Emergency,” as the term is used in this agreement, shall mean that water supplies are below
the level necessary, to meet normal needs and that serious shortages exist in the area.

(d) “Excess Use,” as the term is used in this agreement, shall mean the usage of water by a water
customer in excess of water allotment provided under the water rationing provisions of this
agreement for that customer, over any applicable period.

(e) “Fresh Water,” as the term is used in this agreement, shall mean water withdrawn from surface
or groundwater that has not been previously used.

(f) “Mandatory Conservation,” as the term is used in this agreement, shall mean that raw water
supplies reservoir levels are consistently below seasonal averages, and if they continue to decline,
may not to be adequate to meet normal needs.

(g) “Rationing,” as the term is used in this agreement, shall mean procedures established to provide
for the equitable distribution of critically-limited water supplies, in order to balance demand and
limited available supplies, and to assure that sufficient water is available to preserve public health and
safety.

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Kerr Lake Regional Water System
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Franklin County Water Shortage Response Plan

(h) “Voluntary Conservation,” as the term is used in this agreement, shall mean that conditions exist
which indicate the potential for serious water supply shortages.

(i) “Waste of Water,’ as the term is used in this agreement, includes, but is not limited to (1)
permitting water to escape down a gutter, ditch, or other surface drain, or (2) failure to repair a
controllable leak of water due to defective plumbing.

(j) “Water,” as the term is used in this agreement, shall mean water available to the City of
Henderson, the City of Oxford and Warren County from the Kerr Lake Regional Water System
by virtue of its contract, for introduction into their respective water distribution systems, including
water offered for sale.

(k) “Water Use Classes,” as the term used in this agreement, shall be established as follows:

CLASS 1 ESSENTIAL WATER USES:

Domestic Use:

 Water necessary to sustain human life and the lives of domestic pets, and to
maintain minimum standards of hygiene and sanitation.

Health Care Facilities:

 Fire Hydrants

1. Firefighting.
2. Certain testing and drills by the fire department if performed in the interest of public
safety and if approved by the municipal governing body.

 Flushing of Sewers and Hydrants: As needed to ensure public health and safety and if
approved by the governing body.

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Water Shortage Response Agreement
Kerr Lake Regional Water System

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Franklin County Water Shortage Response Plan
CLASS 2 SOCIALLY OR ECONOMICALLY IMPORTANT USES OF WATER:

All Domestic Uses Other Than Those Included in Classes 1 and 3:

 Home water use including kitchen, bathroom and laundry use.
 Minimal watering of vegetable gardens.
 Watering of trees where necessary to preserve them.

Commercial, Agricultural, Industrial and Institutional Uses

 Outdoor commercial watering (public or private) using conservation measures and to
the extent that sources of water other than fresh water are not available to use.
 Irrigation for commercial vegetable gardens and fruit orchards or the maintenance of
livestock.
 Watering by commercial nurseries at a minimum level necessary to maintain stock.
 Water use by arboretums and public gardens of national, State, or regional
significance where necessary to preserve specimens.
 Use of fresh water at minimum rate necessary to implement vegetation following earth
moving, where such vegetation is required by law or regulation.
 Watering of golf course greens.
 Filling and Operation of Swimming Pools:

1. Residential pools which serve more than 25 dwelling units.
2. Pools used by health care facilities for patient care and rehabilitation.
3. Municipal pools.

 Commercial car and truck washes.
 Commercial Laundromats.
 Restaurants, clubs, and Eating Places.
 Air Conditioning:

1. Refilling for start up at the beginning of the cooling season.
2. Make-up of water during the cooling season.
3. Refilling specifically approved by health officials and the municipal governing
body, where the system has been drained for health protection or repair purposes.

 Schools, Churches, Motels/Hotels and Similar Commercial Establishments.

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Water Shortage Response Agreement
Kerr Lake Regional Water System

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Franklin County Water Shortage Response Plan
CLASS 3 NON-ESSENTIAL USES OF WATER:

Ornamental Purposes:

 Fountains, reflecting pools, and artificial waterfalls.

Outdoor Non-Commercial Watering (public or private):

 Gardens, lawns, parks, golf course (except greens), playing fields and other
recreational areas.
 Filling and operation of recreational swimming pools which serve fewer than 25
dwellings.
 Non-commercial washing of motor vehicles.
 Serving water in restaurants, clubs, or eating places except by specific request.
 Air Conditioning: refilling cooling towers after draining except as specified in Class 1.

SECTION 3 DECLARATION OF VOLUNTARY CONSERVATION:

Whenever the governing body of the Kerr Lake Regional Water System, finds the water level in Kerr
Lake is nearing elevation 294, it shall declare that Voluntary Conservation conditions exist, and that the
Director of the Kerr Lake Regional Water System shall, on a daily basis, monitor the lake level and the
water use demand.

In addition, the Kerr Lake Regional Water System shall call upon its bulk customers to employ voluntary
water conservation measures within 48 hours of receiving notice (see Addendum) to limit water use
(especially Class 3 uses) and eliminate the waste of water. It shall be the responsibility of each of the bulk
customers to employ voluntary water conservation measures on their water customers. The goal for water
reduction shall be 5%.

SECTION 4. DECLARATION OF MANDATORY CONSERVATION:

Whenever the governing body of the Kerr Lake Regional Water System finds the water level in Kerr Lake
is nearing elevation 289, it shall declare that Mandatory Conservation conditions exist. This implies that
lake level is nearing a level where insufficient water can enter the raw water intake.

The Kerr Lake Regional Water System shall continue to encourage voluntary water conservation
measures for the bulk customers of the Kerr Lake Regional Water System as defined under the Voluntary
Conservation declaration, and shall further require mandatory measures be put in place, such as a ban be
imposed on all Class 3 uses for the duration of the shortage. The goal for water reduction shall be 10%.
Official notice shall be given to the City of Henderson, the City of Oxford, and Warren County.
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Franklin County Water Shortage Response Plan

SECTION 5. DECLARATION OF A WATER SHORTAGE EMERGENCY:

Whenever the governing body of the Kerr Lake Regional Water System finds that water level in Kerr
Lake has dropped to elevation 284 or below, and/or that a serious shortage exists due to other reasons it
shall declare that a water shortage Emergency exists. It would be the recommendation of the Regional
Water System that the City of Henderson, the City of Oxford and Warren County identify all Class 1,
Essential Uses, in specific, and make them targets for voluntary conservation initiatives.

The Kerr Lake Regional Water System shall require mandatory measures be put in place, such as a ban be
imposed on all Class 2 and Class 3 uses for the duration of the shortage. The goal for water reduction
shall be 40%. These restrictions should be continued until the emergency is declared ended.

Official notice shall be given to the City of Henderson, the City of Oxford and Warren County of the
emergency situation. It shall be the responsibility of each separate bulk water user, the City of Henderson,
the City of Oxford and Warren County, to employ water restrictions on their water customers.

SECTION 6. DECLARATION OF RATIONING:

Whenever the governing body of the Kerr Lake Regional Water System finds that water level in Kerr
Lake has dropped to elevation 280, declared a Water Shortage Emergency, and finds a need to provide for
the equitable distribution of critically-limited water supplies, in order to balance demand on limited
available supplies, and to assure that sufficient water is available to preserve public health and safety, it
shall call for mandatory rationing by all three (3) of the members and their water users until the
emergency is declared ended.

It shall be the responsibility of each of the three (3) members to employ water restrictions on their water
customers.

During this emergency situation, the amount of water to each member could be reduced by fifty percent
(50%) or more. This amount shall be determined by the governing body of the Kerr Lake Regional Water
System. Official notice shall be given to the City of Henderson, City of Oxford and Warren County.

SECTION 6A. OBJECTIVES OF RATIONING:

It is imperative that water customers achieve an immediate further reduction in water use in order to
extend existing water supplies and at the same time, assure that sufficient water is available to preserve
the public health and sanitation and to provide fire protection service.

Hospitals and health care facilities should comply with all restriction imposed on residential and non-
residential water customers as may be applicable to each individual institution, to the extent compliance
will not endanger the health of the patients or residents of the institution.

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Franklin County Water Shortage Response Plan

SECTION 6B. ENFORCEMENT OF WATER RATIONING

Each of three (3) members has primary responsibility for monitoring of compliance with the water-
rationing measures. There are no enforcement provisions associated with this agreement.

SECTION 7. ENFORCEMENT

In order to effectuate compliance with this plan, enforcement of water conservation restrictions shall be
the responsibility of each of the three (3) bulk customers. Each customer shall employ measures not
limited to written notices, administrative and civil penalties, and service disruption.

SECTION 8. VARIANCE PROTOCOL

Kerr Lake Regional Water System understands that water restrictions can cause economic hardships on
certain portions of their water customers: additionally, the restriction could be infeasible for others that
have implemented water use reduction strategies into their daily practices prior to drought conditions
being in place. Each of the three (3) bulk customers has the authority to consider variances for those
showing proof of economic hardship, public health care facilities, or those that have previously
implemented and documented water use reduction strategies such that achieving further water reduction
goals may not be achievable. Each of the three (3) bulk customer shall adopt a protocol for accepting and
ruling on a variance request. A copy of each variance request and decisions shall be forwarded to the
governing body of the Kerr Lake Regional water System for record keeping.

SECTION 9. EFFECTIVENESS

The effectiveness of the Kerr Lake Regional Water System WSRP will be determined by comparing the
stated water conservation goals with observed water use reduction data for each of the three (3) bulk
customers. Data will be compared against the previous non-water restrictions year’s data to determine
effectiveness of its actions. Tracking will be conducted using a spreadsheet, updated monthly, which
compares water use against the baseline time period seasonal data. Other factors to be considered include
use of a shortage water rate structure, frequency of plan activation, notification procedures, any problem
periods without activation, and total number of enforcement actions.

SECTION 10. REVISTION PROTOCOL

This WSRP will be reviewed and revised as needed to adapt to new circumstances affecting water supply
and demand, following implementation of emergency restrictions, and at a minimum of every five years
in conjunction with the update in of the Local Water Supply Plans of each of the three (3) bulk customers.
Further, the governing body of the Kerr Lake Regional Water System will review procedures following
each emergency or rationing stage to recommend any necessary improvements to the plan. Each of the
three (3) bulk customers shall also conduct a review of their plan and actions on this cycle and provide
comments or suggestions to the Kerr Lake Regional Water System. If revisions are not recommended
following a review, a memo will be filed documenting the effectiveness of the WSRP. The governing
body of the Kerr Lake Regional Water System is responsible for initiating all subsequent revisions.
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Franklin County Water Shortage Response Plan

SECTION 11. EFFECTIVE DATE

This agreement shall take effect immediately upon adoption or passage by the governing body of the Kerr
Lake Regional Water System.

SECTION 12. EFFECTIVE PERIOD

This agreement will remain in effect until terminated by action of the governing body of the Kerr Lake
Regional Water System.

CITY OF HENDERSON Date

______________________________________________________________
James D. O’Geary, Mayor

CITY OF OXFORD Date

______________________________________________________________
Alvin Woodlief, Jr., Mayor

WARREN COUNTY Date

______________________________________________________________
Barry Richardson, Chairman

Page 7 of 11 Pages

KERR LAKE REGIONAL WATER SYSTEM
WATER SHORTAGE RESPONSE AGREEMENT
NC Division of Water Resources
http://www.ncwater.org
12
Franklin County Water Shortage Response Plan

CONSERVATION MEASURES

Direct users to adopt the following conservation measures:

INDOOR RESIDENTAL USE:

CONSERVATION FOR VOLUNTARY AND MANDATORY CONSERVATION PHASES:

 Use dishwashers only when they are full. Washing dishes by hand (don’t let the tap run!) Saves
about 25 gallons.
 Adjust water level on clothes washing machines, if possible. Use full load only, if not adjustable.
 Turn off faucets while brushing teeth, etc. Saves about 5 gallons per day.
 Reduce water used per flush by installing toilet tank displacement inserts. A plastic jug may often
be used as an alternative. DO NOT USE BRICKS – they disintegrate when soaked and the
resulting grit hinders closing of the flap valve.
 Do not use the toilet as a trash can.
 Use sink and tub stoppers to avoid wasting water.
 Keep a bottle of chilled water in the refrigerator for drinking.
 Find and fix leaks in faucets and water-using appliances. Faucets can usually be fixed cheaply
and quickly by replacing washers.
 Adapt plumbing with flow restricting or other water-saving devices. These are usually
inexpensive and easy to install. See attached list of devices. (Need list.)
 Learn to read your water meter so you can judge how much water you use and what difference
conservation makes.
 Take shorter showers and shallow baths. Saves about 25 gallons.
 Reduce the number of toilet flushes per day. Each flush uses about 5 gallons (2-3 if you have
water saving toilets).
 Don’t use a garbage disposal.
 Use non-phosphate detergent and save laundry water for lawns and plants.

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Kerr Lake Regional Water System

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Franklin County Water Shortage Response Plan
CONSERVATION FOR EMERGENCY CONSERVATION OR RATIONING PHASE (In addition to
measures listed above).

 Turn off shower while soaping up.
 Use disposable eating utensils.

OUTDOOR RESIDENTIAL USE

CONSERVATION FOR NORMAL CONDITIONS AND VOLUNTARY CONSERVATION PHASE:

Lawns:

 Water before 10:00 a.m. to prevent evaporation that occurs during the hottest part of the day.
Morning is better than evening, when the dampness encourages growth of fungus.
 Water only when lawn shows signs of wilt. Grass that springs back when stepped on does not
need water.
 Water thoroughly, not frequently: long enough to soak roots. A light sprinkling evaporates
quickly and encourages shallow root systems. Water slowly to avoid runoff.
 Don’t let the sprinkler run any longer than necessary. In an hour, 600 gallons can be wasted.
 Allow maximum of one inch of water per week on your lawn. To measure, place cake tins outside
to collect rain and water from sprinklers.
 Use pistol-grip nozzles on hoses to avoid waste when watering flowers and shrubs.
 Aerate lawns by punching holes 6 inches apart. This allows water to reach roots rather than run
off surfaces.
 Position sprinklers to water the lawn, not the pavement.
 Avoid watering on windy days when the wind not only blows water off target, but also causes
excess evaporation.
 Keep sprinkler heads clean to prevent uneven watering.
 Adjust hose to simulate gentle rain. Sprinklers that produce a fine mist waste water through
evaporation.
 Know how to turn off an automatic sprinkler system in case of rain.
 Use an alarm clock or stove timer to remind you to shut off sprinklers that don’t have timers.

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Franklin County Water Shortage Response Plan

Vegetables and Flower Gardens:

 Water deeply, slowly and weekly. Most vegetables require moisture to a depth of 6 to 8 inches.
 Keep soil loose so water can penetrate easily.
 Keep weeds out to reduce competition for water.
 Put the water where you want it and avoid evaporation by using soil-soakers or slow running
hoses, not sprinklers.

Trees and Shrubs:

 Water deeply using a soil-soaker or drip-irrigation.
 Water only when needed. Check the depth of soil dryness by digging with a trowel.
 Mulch to reduce evaporation. A 2” to 3” layer of wood chips, pine needles, grass clippings, or
straw keeps the soil cool in summer.
 Dig troughs around plants to catch and retain water.
 Water trees growing in full sun more often than those in shade.
 Do not use sprinklers. Apply water directly at base.
 Do not fertilize during the summer. Fertilizing increases a plant’s need for water.
 Postpone planting until fall or spring when there is generally less need for water.
 Install trickle-drip irrigation systems close to the roots of your plants. By dripping water slowly,
the system doesn’t spray water in to the air. Use soil probes for large trees.
 Water when cloudy, at night, or even when a light rain is falling.

OUTDOOR RESIDENTIAL USE CONSERVATION FOR VOLUNTARY CONSERVATION PHASE
(in addition to measures listed above).

 Do not allow children to play with hose or sprinklers.
 Limit car washing.
 Be ready to catch rainfall that occurs. Place containers under drain sprouts.
 Use leftover household water if available.
 Consider delaying the seeding or sodding of new lawns.
 Determine the amount of water being used outdoors by comparing water bills for summer and
winter.

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Franklin County Water Shortage Response Plan
NC Division of Water Resources
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16

CONSERVATION FOR MANDATORY CONSERVATION PHASE (In addition to measures listed
above).

 Vegetable gardens and food trees should be given minimal amounts of water on an individual
basis only.
 Do not water lawns and inedible plants.
 Do not use sprinklers.

Most outdoor watering is prohibited under Emergency Conservation conditions.

HOSPITAL AND HEALTH CARE FACILITY USE:

 Reduce laundry usage or services by changing the linens, etc. only when necessary to preserve
the health of patients or residents.
 Use disposable food service items.
 Eliminate, postpone, or reduce, as they may be appropriate, elective surgical procedures during
the period of emergency.

INDUSTRIAL USE

 Identify and repair all leaky fixtures and water-using equipment. Give special attention to
equipment connected directly to waterlines, such as processing machines, steam-using machines,
washing machines, water-cooled air conditioners, and furnaces.
 Assure that valves and solenoids that control water flows are shut off completely when the water-
using cycle is not engaged.
 Adjust water-using equipment to use the minimum amount of water required to achieve its stated
purpose.
 Shorten rinse cycles for laundry machines as much as possible; implement lower water levels
wherever possible.
 For processing, cooling, and other uses, either re-use water or use water from sources that would
not adversely affect public water supplies.
 Advise employees, students, patients, customers, and other users not to flush toilets after every
use. Install toilet tank displacement inserts; place flow restrictors in showerheads and faucets;
close down automatic flushes overnight.
 Install automatic flushing valves to use as little water as possible or to cycle at longer intervals.
 Place water-saving posters and literature where employees, students, patients, customers’, etc.
will have access to them.
 Check meters on a frequent basis to determine consumptive patterns.
 Review usage patterns to see where other savings can be made.

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Lake Royale

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Town of Norlina

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Town of Norlina Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
1
Water Shortage Response Plan
Town of Norlina, North Carolina
February, 2011

The procedures herein are written to reduce potable water demand and supplement
existing drinking water supplies whenever existing water supply sources are inadequate
to meet current demands for potable water.

I. Authorization

The Town of Norlina Clerk shall enact the following water shortage response provisions
whenever the trigger conditions outlined in Section IV are met. In his or her absence,
the Public Works Director will assume this role.

Ms. Amy Carter
Town of Norlina Clerk
Phone: [phone]
E-mail: [e-mail]

Blaine Reese
Town of Norlina Public Works Director
Phone: [phone]
E-mail: [e-mail]

II. Notification

The following notification methods will be used to inform water system employees and
customers of a water shortage declaration: employee e-mail announcements, notices at
municipal buildings, notices in water bills. Required water shortage response measures
will be communicated through The Warren Record, PSA announcements on local radio
and cable stations and the town’s website (http://www.norlina.com/). Declaration of
emergency water restrictions or water rationing will be communicated to all customers
by telephone or door hangers if necessary.

III. Levels of Response

Responses are in the attached Kerr Lake Regional Water System Plan (RWS).

IV. Triggers

Town of Norlina is provided water solely by purchase from Kerr Lake RWS. When Kerr
Lake RWS declares a water shortage the town of Norlina is required to do so as well.
Town of Norlina Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
2
During this time Town of Norlina Works Director will stay in close contact with Kerr Lake
Water System and follow their triggers.

Return to Normal

When water shortage conditions have abated and the situation is returning to normal,
water conservation measures employed during each phase should be decreased in
reverse order of implementation. Permanent measures directed toward long-term
monitoring and conservation should be implemented or continued so that the
community will be in a better position to prevent shortages and respond to recurring
water shortage conditions.

V. Enforcement

The provisions of the water shortage response plan will be enforced by Town of Norlina
personnel and local law enforcement. Violators may be reported on the Town’s phone
line. Citations are assessed according to the following schedule depending on the
number of prior violations and current level of water shortage.

Water Shortage Level First Violation Second Violation Third Violation
Voluntary Reductions N/A N/A N/A
Mandatory Reductions
(Stages 2 and 3)
Warning $250 Discontinuation of
Service
Emergency Reductions $250 Discontinuation of
Service
Discontinuation of
Service
Water Rationing $500 Discontinuation of
Service
Discontinuation of
Service

VI. Public Comment

Customers will have multiple opportunities to comment on the provisions of the water
shortage response plan. First, a draft plan will be will be available at Town Hall for
customers to view. A notice will be included in customer water bill notifying them of
such. All subsequent revisions to the draft plan will be published at least 30 days prior
to an adoption vote by Town of Norlina Commissioners.

VII. Variance Protocols

Applications for water use variance requests are available from the Town Hall. All
applications must be submitted to the Town Hall for review by the Town Clerk or his or
her designee. A decision to approve or deny individual variance requests will be
determined within two weeks of submittal after careful consideration of the following
Town of Norlina Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
3
criteria: impact on water demand, expected duration, alternative source options, social
and economic importance, purpose (i.e. necessary use of drinking water) and the
prevention of structural damage.

VIII. Effectiveness

The effectiveness of the Town of Norlina water shortage response plan will be
determined by comparing the stated water conservation goals with observed water use
reduction data. Other factors to be considered include frequency of plan activation, any
problem periods without activation, total number of violation citations, desired reductions
attained and evaluation of demand reductions compared to the previous year’s
seasonal data.

IX. Revision

The water shortage response plan will be reviewed and revised as needed to adapt to
new circumstances affecting water supply and demand, following implementation of
emergency restrictions, and at a minimum of every five years in conjunction with the
updating of our Local Water Supply Plan. Further, a water shortage response planning
work group will review procedures following each emergency or rationing stage to
recommend any necessary improvements to the plan to Town of Norlina’s
Commissioners. The Town of Norlina Public Works Director is responsible for initiating
all subsequent revisions.

Town of Norlina Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
4

Attachment A Resolution 10-110

KERR LAKE REGIONAL WATER SYSTEM
HENDERSON, NORTH CAROLINA
WATER SHORTAGE RESPONSE AGREEMENT

This is an agreement authorizing the declaration of Water Shortage Conditions, and Establishing
Procedures and Measures for the Essential Conservation of Water Resources. Be It Agreed on behalf of
the Kerr Lake Regional Water System by the City of Henderson, the City of Oxford and Warren County
all of North Carolina.

SECTION 1. PURPOSE:

The purpose of this agreement is to provide for the declaration of official phases of water supply shortage
situations and the implementation of voluntary and mandatory water conservation measures in the event a
shortage or water emergency is declared by the governing body or an appointed representative of the Kerr
Lake Regional Water System. These measures would apply to the bulk customers, being the City of
Henderson, the City of Oxford and Warren County. It
shall be the responsibility of each of these bulk customer to notify its employees and customers.

SECTION 2. DEFINITIONS:

(a) “Any Water,” as the term is used in this agreement, shall mean any person using water,
including fresh water, wastewater, or reclaimed water.

(b) “Customer,” as the term is used in this agreement, shall mean any person using water for any
purpose from the Kerr Lake Regional Water Supply System and for which either a regular charge
is made or, in this case of bulk sales, a cash charge is made at the site of delivery.

(c) “Emergency,” as the term is used in this agreement, shall mean that water supplies are below
the level necessary, to meet normal needs and that serious shortages exist in the area.

(d) “Excess Use,” as the term is used in this agreement, shall mean the usage of water by a water
customer in excess of water allotment provided under the water rationing provisions of this
agreement for that customer, over any applicable period.

(e) “Fresh Water,” as the term is used in this agreement, shall mean water withdrawn from surface
or groundwater that has not been previously used.

(f) “Mandatory Conservation,” as the term is used in this agreement, shall mean that raw water
supplies reservoir levels are consistently below seasonal averages, and if they continue to decline,
may not to be adequate to meet normal needs.

(g) “Rationing,” as the term is used in this agreement, shall mean procedures established to provide
for the equitable distribution of critically-limited water supplies, in order to balance demand and
limited available supplies, and to assure that sufficient water is available to preserve public health and
safety.

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(h) “Voluntary Conservation,” as the term is used in this agreement, shall mean that conditions exist
which indicate the potential for serious water supply shortages.

(i) “Waste of Water,’ as the term is used in this agreement, includes, but is not limited to (1)
permitting water to escape down a gutter, ditch, or other surface drain, or (2) failure to repair a
controllable leak of water due to defective plumbing.

(j) “Water,” as the term is used in this agreement, shall mean water available to the City of
Henderson, the City of Oxford and Warren County from the Kerr Lake Regional Water System
by virtue of its contract, for introduction into their respective water distribution systems, including
water offered for sale.

(k) “Water Use Classes,” as the term used in this agreement, shall be established as follows:

CLASS 1 ESSENTIAL WATER USES:

Domestic Use:

 Water necessary to sustain human life and the lives of domestic pets, and to
maintain minimum standards of hygiene and sanitation.

Health Care Facilities:

 Fire Hydrants

1. Firefighting.
2. Certain testing and drills by the fire department if performed in the interest of public
safety and if approved by the municipal governing body.

 Flushing of Sewers and Hydrants: As needed to ensure public health and safety and if
approved by the governing body.

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Water Shortage Response Agreement
Kerr Lake Regional Water System

CLASS 2 SOCIALLY OR ECONOMICALLY IMPORTANT USES OF WATER:

All Domestic Uses Other Than Those Included in Classes 1 and 3:

 Home water use including kitchen, bathroom and laundry use.
 Minimal watering of vegetable gardens.
 Watering of trees where necessary to preserve them.

Commercial, Agricultural, Industrial and Institutional Uses

 Outdoor commercial watering (public or private) using conservation measures and to
the extent that sources of water other than fresh water are not available to use.
 Irrigation for commercial vegetable gardens and fruit orchards or the maintenance of
livestock.
 Watering by commercial nurseries at a minimum level necessary to maintain stock.
 Water use by arboretums and public gardens of national, State, or regional
significance where necessary to preserve specimens.
 Use of fresh water at minimum rate necessary to implement vegetation following earth
moving, where such vegetation is required by law or regulation.
 Watering of golf course greens.
 Filling and Operation of Swimming Pools:

1. Residential pools which serve more than 25 dwelling units.
2. Pools used by health care facilities for patient care and rehabilitation.
3. Municipal pools.

 Commercial car and truck washes.
 Commercial Laundromats.
 Restaurants, clubs, and Eating Places.
 Air Conditioning:

1. Refilling for start up at the beginning of the cooling season.
2. Make-up of water during the cooling season.
3. Refilling specifically approved by health officials and the municipal governing
body, where the system has been drained for health protection or repair purposes.

 Schools, Churches, Motels/Hotels and Similar Commercial Establishments.

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Water Shortage Response Agreement
Kerr Lake Regional Water System

CLASS 3 NON-ESSENTIAL USES OF WATER:

Ornamental Purposes:

 Fountains, reflecting pools, and artificial waterfalls.

Outdoor Non-Commercial Watering (public or private):

 Gardens, lawns, parks, golf course (except greens), playing fields and other
recreational areas.
 Filling and operation of recreational swimming pools which serve fewer than 25
dwellings.
 Non-commercial washing of motor vehicles.
 Serving water in restaurants, clubs, or eating places except by specific request.
 Air Conditioning: refilling cooling towers after draining except as specified in Class 1.

SECTION 3 DECLARATION OF VOLUNTARY CONSERVATION:

Whenever the governing body of the Kerr Lake Regional Water System, finds the water level in Kerr
Lake is nearing elevation 294, it shall declare that Voluntary Conservation conditions exist, and that the
Director of the Kerr Lake Regional Water System shall, on a daily basis, monitor the lake level and the
water use demand.

In addition, the Kerr Lake Regional Water System shall call upon its bulk customers to employ voluntary
water conservation measures within 48 hours of receiving notice (see Addendum) to limit water use
(especially Class 3 uses) and eliminate the waste of water. It shall be the responsibility of each of the bulk
customers to employ voluntary water conservation measures on their water customers. The goal for water
reduction shall be 5%.

SECTION 4. DECLARATION OF MANDATORY CONSERVATION:

Whenever the governing body of the Kerr Lake Regional Water System finds the water level in Kerr Lake
is nearing elevation 289, it shall declare that Mandatory Conservation conditions exist. This implies that
lake level is nearing a level where insufficient water can enter the raw water intake.

The Kerr Lake Regional Water System shall continue to encourage voluntary water conservation
measures for the bulk customers of the Kerr Lake Regional Water System as defined under the Voluntary
Conservation declaration, and shall further require mandatory measures be put in place, such as a ban be
imposed on all Class 3 uses for the duration of the shortage. The goal for water reduction shall be 10%.
Official notice shall be given to the City of Henderson, the City of Oxford, and Warren County.
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Water Shortage Response Agreement
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SECTION 5. DECLARATION OF A WATER SHORTAGE EMERGENCY:

Whenever the governing body of the Kerr Lake Regional Water System finds that water level in Kerr
Lake has dropped to elevation 284 or below, and/or that a serious shortage exists due to other reasons it
shall declare that a water shortage Emergency exists. It would be the recommendation of the Regional
Water System that the City of Henderson, the City of Oxford and Warren County identify all Class 1,
Essential Uses, in specific, and make them targets for voluntary conservation initiatives.

The Kerr Lake Regional Water System shall require mandatory measures be put in place, such as a ban be
imposed on all Class 2 and Class 3 uses for the duration of the shortage. The goal for water reduction
shall be 40%. These restrictions should be continued until the emergency is declared ended.

Official notice shall be given to the City of Henderson, the City of Oxford and Warren County of the
emergency situation. It shall be the responsibility of each separate bulk water user, the City of Henderson,
the City of Oxford and Warren County, to employ water restrictions on their water customers.

SECTION 6. DECLARATION OF RATIONING:

Whenever the governing body of the Kerr Lake Regional Water System finds that water level in Kerr
Lake has dropped to elevation 280, declared a Water Shortage Emergency, and finds a need to provide for
the equitable distribution of critically-limited water supplies, in order to balance demand on limited
available supplies, and to assure that sufficient water is available to preserve public health and safety, it
shall call for mandatory rationing by all three (3) of the members and their water users until the
emergency is declared ended.

It shall be the responsibility of each of the three (3) members to employ water restrictions on their water
customers.

During this emergency situation, the amount of water to each member could be reduced by fifty percent
(50%) or more. This amount shall be determined by the governing body of the Kerr Lake Regional Water
System. Official notice shall be given to the City of Henderson, City of Oxford and Warren County.

SECTION 6A. OBJECTIVES OF RATIONING:

It is imperative that water customers achieve an immediate further reduction in water use in order to
extend existing water supplies and at the same time, assure that sufficient water is available to preserve
the public health and sanitation and to provide fire protection service.

Hospitals and health care facilities should comply with all restriction imposed on residential and non-
residential water customers as may be applicable to each individual institution, to the extent compliance
will not endanger the health of the patients or residents of the institution.

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Water Shortage Response Agreement
Kerr Lake Regional Water System

SECTION 6B. ENFORCEMENT OF WATER RATIONING

Each of three (3) members has primary responsibility for monitoring of compliance with the water-
rationing measures. There are no enforcement provisions associated with this agreement.

SECTION 7. ENFORCEMENT

In order to effectuate compliance with this plan, enforcement of water conservation restrictions shall be
the responsibility of each of the three (3) bulk customers. Each customer shall employ measures not
limited to written notices, administrative and civil penalties, and service disruption.

SECTION 8. VARIANCE PROTOCOL

Kerr Lake Regional Water System understands that water restrictions can cause economic hardships on
certain portions of their water customers: additionally, the restriction could be infeasible for others that
have implemented water use reduction strategies into their daily practices prior to drought conditions
being in place. Each of the three (3) bulk customers has the authority to consider variances for those
showing proof of economic hardship, public health care facilities, or those that have previously
implemented and documented water use reduction strategies such that achieving further water reduction
goals may not be achievable. Each of the three (3) bulk customer shall adopt a protocol for accepting and
ruling on a variance request. A copy of each variance request and decisions shall be forwarded to the
governing body of the Kerr Lake Regional water System for record keeping.

SECTION 9. EFFECTIVENESS

The effectiveness of the Kerr Lake Regional Water System WSRP will be determined by comparing the
stated water conservation goals with observed water use reduction data for each of the three (3) bulk
customers. Data will be compared against the previous non-water restrictions year’s data to determine
effectiveness of its actions. Tracking will be conducted using a spreadsheet, updated monthly, which
compares water use against the baseline time period seasonal data. Other factors to be considered include
use of a shortage water rate structure, frequency of plan activation, notification procedures, any problem
periods without activation, and total number of enforcement actions.

SECTION 10. REVISTION PROTOCOL

This WSRP will be reviewed and revised as needed to adapt to new circumstances affecting water supply
and demand, following implementation of emergency restrictions, and at a minimum of every five years
in conjunction with the update in of the Local Water Supply Plans of each of the three (3) bulk customers.
Further, the governing body of the Kerr Lake Regional Water System will review procedures following
each emergency or rationing stage to recommend any necessary improvements to the plan. Each of the
three (3) bulk customers shall also conduct a review of their plan and actions on this cycle and provide
comments or suggestions to the Kerr Lake Regional Water System. If revisions are not recommended
following a review, a memo will be filed documenting the effectiveness of the WSRP. The governing
body of the Kerr Lake Regional Water System is responsible for initiating all subsequent revisions.
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Water Shortage Response Agreement
Kerr Lake Regional Water System

SECTION 11. EFFECTIVE DATE

This agreement shall take effect immediately upon adoption or passage by the governing body of the Kerr
Lake Regional Water System.

SECTION 12. EFFECTIVE PERIOD

This agreement will remain in effect until terminated by action of the governing body of the Kerr Lake
Regional Water System.

CITY OF HENDERSON Date

______________________________________________________________
James D. O’Geary, Mayor

CITY OF OXFORD Date

______________________________________________________________
Alvin Woodlief, Jr., Mayor

WARREN COUNTY Date

______________________________________________________________
Barry Richardson, Chairman

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KERR LAKE REGIONAL WATER SYSTEM
WATER SHORTAGE RESPONSE AGREEMENT

CONSERVATION MEASURES

Direct users to adopt the following conservation measures:

INDOOR RESIDENTAL USE:

CONSERVATION FOR VOLUNTARY AND MANDATORY CONSERVATION PHASES:

 Use dishwashers only when they are full. Washing dishes by hand (don’t let the tap run!) Saves
about 25 gallons.
 Adjust water level on clothes washing machines, if possible. Use full load only, if not adjustable.
 Turn off faucets while brushing teeth, etc. Saves about 5 gallons per day.
 Reduce water used per flush by installing toilet tank displacement inserts. A plastic jug may often
be used as an alternative. DO NOT USE BRICKS – they disintegrate when soaked and the
resulting grit hinders closing of the flap valve.
 Do not use the toilet as a trash can.
 Use sink and tub stoppers to avoid wasting water.
 Keep a bottle of chilled water in the refrigerator for drinking.
 Find and fix leaks in faucets and water-using appliances. Faucets can usually be fixed cheaply
and quickly by replacing washers.
 Adapt plumbing with flow restricting or other water-saving devices. These are usually
inexpensive and easy to install. See attached list of devices. (Need list.)
 Learn to read your water meter so you can judge how much water you use and what difference
conservation makes.
 Take shorter showers and shallow baths. Saves about 25 gallons.
 Reduce the number of toilet flushes per day. Each flush uses about 5 gallons (2-3 if you have
water saving toilets).
 Don’t use a garbage disposal.
 Use non-phosphate detergent and save laundry water for lawns and plants.

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Water Shortage Response Agreement
Kerr Lake Regional Water System

CONSERVATION FOR EMERGENCY CONSERVATION OR RATIONING PHASE (In addition to
measures listed above).

 Turn off shower while soaping up.
 Use disposable eating utensils.

OUTDOOR RESIDENTIAL USE

CONSERVATION FOR NORMAL CONDITIONS AND VOLUNTARY CONSERVATION PHASE:

Lawns:

 Water before 10:00 a.m. to prevent evaporation that occurs during the hottest part of the day.
Morning is better than evening, when the dampness encourages growth of fungus.
 Water only when lawn shows signs of wilt. Grass that springs back when stepped on does not
need water.
 Water thoroughly, not frequently: long enough to soak roots. A light sprinkling evaporates
quickly and encourages shallow root systems. Water slowly to avoid runoff.
 Don’t let the sprinkler run any longer than necessary. In an hour, 600 gallons can be wasted.
 Allow maximum of one inch of water per week on your lawn. To measure, place cake tins outside
to collect rain and water from sprinklers.
 Use pistol-grip nozzles on hoses to avoid waste when watering flowers and shrubs.
 Aerate lawns by punching holes 6 inches apart. This allows water to reach roots rather than run
off surfaces.
 Position sprinklers to water the lawn, not the pavement.
 Avoid watering on windy days when the wind not only blows water off target, but also causes
excess evaporation.
 Keep sprinkler heads clean to prevent uneven watering.
 Adjust hose to simulate gentle rain. Sprinklers that produce a fine mist waste water through
evaporation.
 Know how to turn off an automatic sprinkler system in case of rain.
 Use an alarm clock or stove timer to remind you to shut off sprinklers that don’t have timers.

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Water Shortage Response Agreement
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Vegetables and Flower Gardens:

 Water deeply, slowly and weekly. Most vegetables require moisture to a depth of 6 to 8 inches.
 Keep soil loose so water can penetrate easily.
 Keep weeds out to reduce competition for water.
 Put the water where you want it and avoid evaporation by using soil-soakers or slow running
hoses, not sprinklers.

Trees and Shrubs:

 Water deeply using a soil-soaker or drip-irrigation.
 Water only when needed. Check the depth of soil dryness by digging with a trowel.
 Mulch to reduce evaporation. A 2” to 3” layer of wood chips, pine needles, grass clippings, or
straw keeps the soil cool in summer.
 Dig troughs around plants to catch and retain water.
 Water trees growing in full sun more often than those in shade.
 Do not use sprinklers. Apply water directly at base.
 Do not fertilize during the summer. Fertilizing increases a plant’s need for water.
 Postpone planting until fall or spring when there is generally less need for water.
 Install trickle-drip irrigation systems close to the roots of your plants. By dripping water slowly,
the system doesn’t spray water in to the air. Use soil probes for large trees.
 Water when cloudy, at night, or even when a light rain is falling.

OUTDOOR RESIDENTIAL USE CONSERVATION FOR VOLUNTARY CONSERVATION PHASE
(in addition to measures listed above).

 Do not allow children to play with hose or sprinklers.
 Limit car washing.
 Be ready to catch rainfall that occurs. Place containers under drain sprouts.
 Use leftover household water if available.
 Consider delaying the seeding or sodding of new lawns.
 Determine the amount of water being used outdoors by comparing water bills for summer and
winter.

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Water Shortage Response Agreement
Kerr Lake Regional Water System

CONSERVATION FOR MANDATORY CONSERVATION PHASE (In addition to measures listed
above).

 Vegetable gardens and food trees should be given minimal amounts of water on an individual
basis only.
 Do not water lawns and inedible plants.
 Do not use sprinklers.

Most outdoor watering is prohibited under Emergency Conservation conditions.

HOSPITAL AND HEALTH CARE FACILITY USE:

 Reduce laundry usage or services by changing the linens, etc. only when necessary to preserve
the health of patients or residents.
 Use disposable food service items.
 Eliminate, postpone, or reduce, as they may be appropriate, elective surgical procedures during
the period of emergency.

INDUSTRIAL USE

 Identify and repair all leaky fixtures and water-using equipment. Give special attention to
equipment connected directly to waterlines, such as processing machines, steam-using machines,
washing machines, water-cooled air conditioners, and furnaces.
 Assure that valves and solenoids that control water flows are shut off completely when the water-
using cycle is not engaged.
 Adjust water-using equipment to use the minimum amount of water required to achieve its stated
purpose.
 Shorten rinse cycles for laundry machines as much as possible; implement lower water levels
wherever possible.
 For processing, cooling, and other uses, either re-use water or use water from sources that would
not adversely affect public water supplies.
 Advise employees, students, patients, customers, and other users not to flush toilets after every
use. Install toilet tank displacement inserts; place flow restrictors in showerheads and faucets;
close down automatic flushes overnight.
 Install automatic flushing valves to use as little water as possible or to cycle at longer intervals.
 Place water-saving posters and literature where employees, students, patients, customers’, etc.
will have access to them.
 Check meters on a frequent basis to determine consumptive patterns.
 Review usage patterns to see where other savings can be made.

Page 11 of 11 Pages

City of Oxford

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South Granville Water and Sewer
Authority

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Town of Stovall

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Stovall Water Shortage Response Plan
Water Shortage Response Plan
Town of Stovall, North Carolina
May 10, 2010

The procedures herein are written to reduce potable water demand and supplement
existing drinking water supplies whenever existing water supply sources are inadequate
to meet current demands for potable water.

I. Authorization

The Stovall Town Clerk shall enact the following water shortage response provisions
whenever the trigger conditions outlined in Section IV are met. In her absence, the
Public Works Director will assume this role.

Ms. Sandra Williford
Stovall Town Clerk
Phone: [phone]
E-mail: [e-mail]

Mr. Wayne Keeton
Town of Stovall Public Works Director
Phone: [phone]
E-mail: [e-mail]

II. Notification

The following notification methods will be used to inform water system employees and
customers of a water shortage declaration: employee e-mail announcements, notices at
municipal buildings, notices in water bills. Required water shortage response measures
will be communicated through, PSA announcements on local radio and cable stations.
Declaration of emergency water restrictions or water rationing will be communicated to
all customers by telephone.

III. Levels of Response

Five levels of water shortage response are outlined in the table below. The five levels of
water shortage response are: voluntary reductions, mandatory reductions I and II,
emergency reductions and water rationing. A detailed description of each response
level and corresponding water reduction measures follow below.

NC Division of Water Resources
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Stovall Water Shortage Response Plan
Stage Response Description
1 Voluntary
Reductions
Water users are encouraged to reduce their water use and
improve water use efficiency; however, no penalties apply for
noncompliance. Water supply conditions indicate a potential
for shortage.
2 Mandatory
Reductions I
Water users must abide required water use reduction and
efficiency measures; penalties apply for noncompliance.
Water supply conditions are significantly lower than the
seasonal norm and water shortage conditions are expected to
persist.
3 Mandatory
Reductions II
Same as in Stage 2
4 Emergency
Reductions
Water supply conditions are substantially diminished and
pose an imminent threat to human health or environmental
integrity.
5 Water
Rationing
Water supply conditions are substantially diminished and
remaining supplies must be allocated to preserve human
health and environmental integrity.

In Stage 1, Voluntary Reductions, all water users will be asked to reduce their normal
water use by 5%. Customer education and outreach programs will encourage water
conservation and efficiency measures including: irrigating landscapes a maximum of
one inch per week; preventing water waste, runoff and watering impervious surfaces;
watering plants deeply to encourage root growth; washing only full loads in clothes and
dishwashers; using spring-loaded nozzles on garden hoses; and identifying and
repairing all water leaks.

In Stage 2, Mandatory Reductions I, all customers are expected to reduce their water
use by 10% in comparison to their previous month’s water bill. In addition to continuing
to encourage all voluntary reduction actions, the following restrictions apply: irrigation is
limited to a half inch per week between 8PM and 8AM; outdoor use of drinking water for
washing impervious surfaces is prohibited; and all testing and training purposes
requiring drinking water (e.g. fire protection) will be limited.

In Stage 3, Mandatory Reductions II, customers must continue actions from all previous
stages and further reduce water use by 20% compared to their previous month’s water
bill. All non-essential uses of drinking water are banned and garden and landscape
irrigation must be reduced to the minimum amount necessary for survival. Additionally,
in Stage 3, a drought surcharge of 1.5 times the normal water rate applies.

In Stage 4, Emergency Reductions, customers must continue all actions from previous
stages and further reduce their water use by 25% compared to their previous month’s
water bill. A ban on all use of drinking water except to protect public health and safety is
implemented and drought surcharges increase to 2 times the normal water rate.

NC Division of Water Resources
http://www.ncwater.org
2
Stovall Water Shortage Response Plan
The goal of Stage 5, Water Rationing, is to provide drinking water to protect public
health (e.g. residences, residential health care facilities and correctional facilities). In
Stage 5, all customers are only permitted to use water at the minimum required for
public health protection. Firefighting is the only allowable outdoor water use and pickup
locations for distributing potable water will be announced according to Stovall’s
Emergency Response Plan. Drought surcharges increase to 5 times the normal water
rate.

IV. Triggers

Stovall is provided water solely by purchase from the City of Oxford. When the City of
Oxford declares a water shortage Stovall is required to do so as well. During this time
Stovall Public Works Director will stay in close contact with the City of Oxford and follow
their triggers.

Return to Normal

When water shortage conditions have abated and the situation is returning to normal,
water conservation measures employed during each phase should be decreased in
reverse order of implementation. Permanent measures directed toward long-term
monitoring and conservation should be implemented or continued so that the
community will be in a better position to prevent shortages and respond to recurring
water shortage conditions.

V. Enforcement

The provisions of the water shortage response plan will be enforced by Town of Stovall
Public Works department and police personnel. Violators may be reported to the Town’s
phone line. Citations are assessed according to the following schedule depending on
the number of prior violations and current level of water shortage.

Water Shortage Level First Violation Second Violation Third Violation
Voluntary Reductions N/A N/A N/A
Mandatory Reductions
(Stages 2 and 3)
Warning $250 Discontinuation of
Service
Emergency Reductions $250 Discontinuation of
Service
Discontinuation of
Service
Water Rationing $500 Discontinuation of
Service
Discontinuation of
Service

Drought surcharge rates are effective in Stages 3, 4 and 5.

NC Division of Water Resources
http://www.ncwater.org
3
Stovall Water Shortage Response Plan

VI. Public Comment

Customers will have multiple opportunities to comment on the provisions of the water
shortage response plan. First, a draft plan will be will be available at Town Hall for
customers to view. A notice will be included in customer water bill notifying them of
such. Also a draft plan will be posted in the Public Works Office.. All subsequent
revisions to the draft plan will be published at least 30 days prior to an adoption vote by
Stovall’s Town Commissioners.

VII. Variance Protocols

Applications for water use variance requests are available from the Town Public Works
Office. All applications must be submitted to the Public Works Office for review by the
Public Works Director or his designee. A decision to approve or deny individual variance
requests will be determined within two weeks of submittal after careful consideration of
the following criteria: impact on water demand, expected duration, alternative source
options, social and economic importance, purpose (i.e. necessary use of drinking water)
and the prevention of structural damage.

VIII. Effectiveness

The effectiveness of the Stovall water shortage response plan will be determined by
comparing the stated water conservation goals with observed water use reduction data.
Other factors to be considered include frequency of plan activation, any problem periods
without activation, total number of violation citations, desired reductions attained and
evaluation of demand reductions compared to the previous year’s seasonal data.

IX. Revision

The water shortage response plan will be reviewed and revised as needed to adapt to
new circumstances affecting water supply and demand, following implementation of
emergency restrictions, and at a minimum of every five years in conjunction with the
updating of our Local Water Supply Plan. Further, a water shortage response planning
work group will review procedures following each emergency or rationing stage to
recommend any necessary improvements to the plan to Stovall’s Town Commissioners.
The Town of Stovall Public Works Director is responsible for initiating all subsequent
revisions.
NC Division of Water Resources
http://www.ncwater.org
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Warren County

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Warren County Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
1
Water Shortage Response Plan
Warren County, North Carolina
November, 2010

The procedures herein are written to reduce potable water demand and supplement
existing drinking water supplies whenever existing water supply sources are inadequate
to meet current demands for potable water.

I. Authorization

The Warren County Manager shall enact the following water shortage response
provisions whenever the trigger conditions outlined in Section IV are met. In his or her
absence, the Public Utility Director will assume this role.

Ms. Linda T. Worth
Warren County Manager
Phone: [phone]
E-mail: [e-mail]

Macon Robertson
Warren County Public Utility Director
Phone: [phone]
E-mail: [e-mail]

II. Notification

The following notification methods will be used to inform water system employees and
customers of a water shortage declaration: employee e-mail announcements, notices at
municipal buildings, notices in water bills. Required water shortage response measures
will be communicated through The Warren Record, PSA announcements on local radio
and cable stations and the County website (http://www.warrencountync.com/.)
Declaration of emergency water restrictions or water rationing will be communicated to
all customers by telephone.

III. Levels of Response

Responses are in the attached Kerr Lake Regional Water System Plan (RWS).

IV. Triggers

Warren County is provided water solely by purchase from Kerr Lake RWS. When Kerr
Lake RWS declares a water shortage Warren County is required to do so as well.
During this time Warren County Utility Director will stay in close contact with Kerr Lake
Water System and follow their triggers.
Warren County Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
2

Return to Normal

When water shortage conditions have abated and the situation is returning to normal,
water conservation measures employed during each phase should be decreased in
reverse order of implementation. Permanent measures directed toward long-term
monitoring and conservation should be implemented or continued so that the
community will be in a better position to prevent shortages and respond to recurring
water shortage conditions.

V. Enforcement

The provisions of the water shortage response plan will be enforced by Warren County
personnel and local law enforcement. Violators may be reported on the County’s phone
line. Citations are assessed according to the following schedule depending on the
number of prior violations and current level of water shortage.

Water Shortage Level First Violation Second Violation Third Violation
Voluntary Reductions N/A N/A N/A
Mandatory Reductions
(Stages 2 and 3)
Warning $250 Discontinuation of
Service
Emergency Reductions $250 Discontinuation of
Service
Discontinuation of
Service
Water Rationing $500 Discontinuation of
Service
Discontinuation of
Service

VI. Public Comment

Customers will have multiple opportunities to comment on the provisions of the water
shortage response plan. First, a draft plan will be will be available at County Offices for
customers to view. A notice will be included in customer water bill notifying them of
such. All subsequent revisions to the draft plan will be published at least 30 days prior
to an adoption vote by Warren County Commissioners.

VII. Variance Protocols

Applications for water use variance requests are available from the County Office. All
applications must be submitted to the County Office for review by the County Manager
or his or her designee. A decision to approve or deny individual variance requests will
be determined within two weeks of submittal after careful consideration of the following
criteria: impact on water demand, expected duration, alternative source options, social
Warren County Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
3
and economic importance, purpose (i.e. necessary use of drinking water) and the
prevention of structural damage.

VIII. Effectiveness

The effectiveness of the Warren County water shortage response plan will be
determined by comparing the stated water conservation goals with observed water use
reduction data. Other factors to be considered include frequency of plan activation, any
problem periods without activation, total number of violation citations, desired reductions
attained and evaluation of demand reductions compared to the previous year’s
seasonal data.

IX. Revision

The water shortage response plan will be reviewed and revised as needed to adapt to
new circumstances affecting water supply and demand, following implementation of
emergency restrictions, and at a minimum of every five years in conjunction with the
updating of our Local Water Supply Plan. Further, a water shortage response planning
work group will review procedures following each emergency or rationing stage to
recommend any necessary improvements to the plan to Warren County’s
Commissioners. The Warren County Utility Superintendent is responsible for initiating
all subsequent revisions.

Warren County Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
4

KERR LAKE REGIONAL WATER SYSTEM
HENDERSON, NORTH CAROLINA
WATER SHORTAGE RESPONSE AGREEMENT

This is an agreement authorizing the declaration of Water Shortage Conditions, and
Establishing Procedures and Measures for the Essential Conservation of Water
Resources. Be It Agreed on behalf of the Kerr Lake Regional Water System by the City
of Henderson, the City of Oxford and Warren County all of North Carolina.

SECTION 1. PURPOSE:

The purpose of this agreement is to provide for the declaration of official phases of
water supply shortage situations and the implementation of voluntary and mandatory
water conservation measures in the event a shortage or water emergency is declared
by the governing body or an appointed representative of the Kerr Lake Regional Water
System. These measures would apply to the bulk customers, being the City of
Henderson, the City of Oxford and Warren County. It
shall be the responsibility of each of these bulk customer to notify its employees and
customers.

SECTION 2. DEFINITIONS:

(a) “Any Water,” as the term is used in this agreement, shall mean any person using
water, including fresh water, wastewater, or reclaimed water.

(b) “Customer,” as the term is used in this agreement, shall mean any person using
water for any purpose from the Kerr Lake Regional Water Supply System and for
which either a regular charge is made or, in this case of bulk sales, a cash
charge is made at the site of delivery.

(c) “Emergency,” as the term is used in this agreement, shall mean that water
supplies are below the level necessary, to meet normal needs and that serious
shortages exist in the area.

(d) “Excess Use,” as the term is used in this agreement, shall mean the usage of
water by a water customer in excess of water allotment provided under the water
rationing provisions of this agreement for that customer, over any applicable period.

(e) “Fresh Water,” as the term is used in this agreement, shall mean water
withdrawn from surface or groundwater that has not been previously used.

(f) “Mandatory Conservation,” as the term is used in this agreement, shall mean that
raw water supplies reservoir levels are consistently below seasonal averages, and if
they continue to decline, may not to be adequate to meet normal needs.

Warren County Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
5
(g) “Rationing,” as the term is used in this agreement, shall mean procedures
established to provide for the equitable distribution of critically-limited water
supplies, in order to balance demand and limited available supplies, and to
assure that sufficient water is available to preserve public health and safety.

Page 1 of 11 Pages
Water Shortage Response Agreement
Kerr Lake Regional Water System
(h) “Voluntary Conservation,” as the term is used in this agreement, shall mean that
conditions exist which indicate the potential for serious water supply shortages.

(i) “Waste of Water,’ as the term is used in this agreement, includes, but is not
limited to (1) permitting water to escape down a gutter, ditch, or other surface drain, or
(2) failure to repair a controllable leak of water due to defective plumbing.

(j) “Water,” as the term is used in this agreement, shall mean water available to the
City of Henderson, the City of Oxford and Warren County from the Kerr Lake
Regional Water System by virtue of its contract, for introduction into their respective
water distribution systems, including water offered for sale.

(k) “Water Use Classes,” as the term used in this agreement, shall be established as
follows:

CLASS 1 ESSENTIAL WATER USES:

Domestic Use:

 Water necessary to sustain human life and the lives of domestic pets, and
to maintain minimum standards of hygiene and sanitation.

Health Care Facilities:

 Fire Hydrants

1. Firefighting.
2. Certain testing and drills by the fire department if performed
in the interest of public safety and if approved by the
municipal governing body.

 Flushing of Sewers and Hydrants: As needed to ensure public health and
safety and if approved by the governing body.

Warren County Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
6

CLASS 2 SOCIALLY OR ECONOMICALLY IMPORTANT USES OF WATER:

All Domestic Uses Other Than Those Included in Classes 1 and 3:

 Home water use including kitchen, bathroom and laundry use.
 Minimal watering of vegetable gardens.
 Watering of trees where necessary to preserve them.

Commercial, Agricultural, Industrial and Institutional Uses

 Outdoor commercial watering (public or private) using conservation measures
and to the extent that sources of water other than fresh water are not
available to use.
 Irrigation for commercial vegetable gardens and fruit orchards or the
maintenance of livestock.
 Watering by commercial nurseries at a minimum level necessary to maintain
stock.
 Water use by arboretums and public gardens of national, State, or regional
significance where necessary to preserve specimens.
 Use of fresh water at minimum rate necessary to implement vegetation following
earth moving, where such vegetation is required by law or regulation.
 Watering of golf course greens.
 Filling and Operation of Swimming Pools:

1. Residential pools which serve more than 25 dwelling units.
2. Pools used by health care facilities for patient care and
rehabilitation.
3. Municipal pools.

 Commercial car and truck washes.
 Commercial Laundromats.
 Restaurants, clubs, and Eating Places.
 Air Conditioning:

1. Refilling for start up at the beginning of the cooling season.
2. Make-up of water during the cooling season.
3. Refilling specifically approved by health officials and the municipal
governing body, where the system has been drained for health
protection or repair purposes.

 Schools, Churches, Motels/Hotels and Similar Commercial Establishments.

Warren County Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
7
LASS 3 NON-ESSENTIAL USES OF WATER:

Ornamental Purposes:

 Fountains, reflecting pools, and artificial waterfalls.

Outdoor Non-Commercial Watering (public or private):

 Gardens, lawns, parks, golf course (except greens), playing fields and other
recreational areas.
 Filling and operation of recreational swimming pools which serve fewer than 25
dwellings.
 Non-commercial washing of motor vehicles.
 Serving water in restaurants, clubs, or eating places except by specific request.
 Air Conditioning: refilling cooling towers after draining except as specified in
Class 1.

SECTION 3 DECLARATION OF VOLUNTARY CONSERVATION:

Whenever the governing body of the Kerr Lake Regional Water System, finds the water
level in Kerr Lake is nearing elevation 294, it shall declare that Voluntary Conservation
conditions exist, and that the Director of the Kerr Lake Regional Water System shall, on
a daily basis, monitor the lake level and the water use demand.

In addition, the Kerr Lake Regional Water System shall call upon its bulk customers to
employ voluntary water conservation measures within 48 hours of receiving notice (see
Addendum) to limit water use (especially Class 3 uses) and eliminate the waste of
water. It shall be the responsibility of each of the bulk customers to employ voluntary
water conservation measures on their water customers. The goal for water reduction
shall be 5%.

Official notice of the voluntary conservation condition shall be given to the City of
Henderson, the City of Oxford and Warren County. It shall be the responsibility of each
of the three (3) members to employ voluntary water conservation measures on their
water customers.

SECTION 4. DECLARATION OF MANDATORY CONSERVATION:

Whenever the governing body of the Kerr Lake Regional Water System finds the water
level in Kerr Lake is nearing elevation 289, it shall declare that Mandatory Conservation
conditions exist. This implies that lake level is nearing a level where insufficient water
can enter the raw water intake.

The Kerr Lake Regional Water System shall continue to encourage voluntary water
conservation measures for the bulk customers of the Kerr Lake Regional Water System
as defined under the Voluntary Conservation declaration, and shall further recommend
Warren County Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
8
require mandatory measures be put in place, such as a ban be imposed on all Class 3
uses for the duration of the shortage. The goal for water reduction shall be 10%. Official
notice shall be given to the City of Henderson, the City of Oxford, and Warren County.

SECTION 5. DECLARATION OF A WATER SHORTAGE EMERGENCY:

Whenever the governing body of the Kerr Lake Regional Water System finds that water
level in Kerr Lake has dropped to elevation 284 or below, and/or that a serious shortage
exists due to other reasons it shall declare that a water shortage Emergency exists. It
would be the recommendation of the Regional Water System that the City of
Henderson, the City of Oxford and Warren County identify all Class 1, Essential Uses,
in specific, and make them targets for voluntary conservation initiatives.

The Kerr Lake Regional Water System shall require mandatory measures be put in
place, such as a ban be imposed on all Class 2 and Class 3 uses for the duration of the
shortage. The goal for water reduction shall be 40%. These restrictions should be
continued until the emergency is declared ended.

Official notice shall be given to the City of Henderson, the City of Oxford and Warren
County of the emergency situation. It shall be the responsibility of each separate bulk
water user, the City of Henderson, the City of Oxford and Warren County, to employ
water restrictions on their water customers.

SECTION 6. DECLARATION OF RATIONING:

Whenever the governing body of the Kerr Lake Regional Water System finds that water
level in Kerr Lake has dropped to elevation 280, declared a Water Shortage
Emergency, and finds a need to provide for the equitable distribution of critically-limited
water supplies, in order to balance demand on limited available supplies, and to assure
that sufficient water is available to preserve public health and safety, it shall call for
mandatory rationing by all three (3) of the members and their water users until the
emergency is declared ended.

It shall be the responsibility of each of the three (3) members to employ water
restrictions on their water customers.

During this emergency situation, the amount of water to each member could be reduced
by fifty percent (50%) or more. This amount shall be determined by the governing body
of the Kerr Lake Regional Water System. Official notice shall be given to the City of
Henderson, City of Oxford and Warren County.

Warren County Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
9
SECTION 6A. OBJECTIVES OF RATIONING:

It is imperative that water customers achieve an immediate further reduction in water
use in order to extend existing water supplies and at the same time, assure that
sufficient water is available to preserve the public health and sanitation and to provide
fire protection service.

Hospitals and health care facilities should comply with all restriction imposed on
residential and non-residential water customers as may be applicable to each individual
institution, to the extent compliance will not endanger the health of the patients or
residents of the institution.

SECTION 6B. ENFORCEMENT OF WATER RATIONING

Each of three (3) members has primary responsibility for monitoring of compliance with
the water-rationing measures. There are no enforcement provisions associated with this
agreement.

SECTION 7. ENFORCEMENT

In order to effectuate compliance with this plan, enforcement of water conservation
restrictions shall be the responsibility of each of the three (3) bulk customers. Each
customer shall employ measures not limited to written notices, administrative and civil
penalties, and service disruption.

SECTION 8. VARIANCE PROTOCOL

Kerr Lake Regional Water System understands that water restrictions can cause
economic hardships on certain portions of their water customers: additionally, the
restriction could be infeasible for others that have implemented water use reduction
strategies into their daily practices prior to drought conditions being in place. Each of the
three (3) bulk customers has the authority to consider variances for those showing proof
of economic hardship, public health care facilities, or those that have previously
implemented and documented water use reduction strategies such that achieving
further water reduction goals may not be achievable. Each of the three (3) bulk
customer shall adopt a protocol for accepting and ruling on a variance request. A copy
of each variance request and decisions shall be forwarded to the governing body of the
Kerr Lake Regional water System for record keeping.

SECTION 9. EFFECTIVENESS

The effectiveness of the Kerr Lake Regional Water System WSRP will be determined by
comparing the stated water conservation goals with observed water use reduction data
for each of the three (3) bulk customers. Data will be compared against the previous
non-water restrictions year’s data to determine effectiveness of its actions. Tracking will
Warren County Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
10
be conducted using a spreadsheet, updated monthly, which compares water use
against the baseline time period seasonal data. Other factors to be considered include
use of a shortage water rate structure, frequency of plan activation, notification
procedures, any problem periods without activation, and total number of enforcement
actions.

SECTION 10. REVISTION PROTOCOL

This WSRP will be reviewed and revised as needed to adapt to new circumstances
affecting water supply and demand, following implementation of emergency restrictions,
and at a minimum of every five years in conjunction with the update in of the Local
Water Supply Plans of each of the three (3) bulk customers. Further, the governing
body of the Kerr Lake Regional Water System will review procedures following each
emergency or rationing stage to recommend any necessary improvements to the plan.
Each of the three (3) bulk customers shall also conduct a review of their plan and
actions on this cycle and provide comments or suggestions to the Kerr Lake Regional
Water System. If revisions are not recommended following a review, a memo will be
filed documenting the effectiveness of the WSRP. The governing body of the Kerr Lake
Regional Water System is responsible for initiating all subsequent revisions.

SECTION 11. EFFECTIVE DATE

This agreement shall take effect immediately upon adoption or passage by the
governing body of the Kerr Lake Regional Water System.

SECTION 12. EFFECTIVE PERIOD

Town of Warrenton

This page has been intentionally left blank.

Town of Warrenton Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
1
Water Shortage Response Plan
Town of Warrenton, North Carolina
February, 2011

The procedures herein are written to reduce potable water demand and supplement
existing drinking water supplies whenever existing water supply sources are inadequate
to meet current demands for potable water.

I. Authorization

The Town of Warrenton Administrator shall enact the following water shortage response
provisions whenever the trigger conditions outlined in Section IV are met. In his or her
absence, the Public Works Director will assume this role.

Mr. John Freeman
Town of Warrenton Administrator
Phone: [phone]
E-mail:
[e-mail]

William Perkinson
Town of Warrenton Public Works
Director
Phone: [phone]
E-mail:
[e-mail]

II. Notification

The following notification methods will be used to inform water system employees and
customers of a water shortage declaration: employee e-mail announcements, notices at
municipal buildings, notices in water bills. Required water shortage response measures
will be communicated through The Warren Record, PSA announcements on local radio
and cable stations. Declaration of emergency water restrictions or water rationing will
be communicated to all customers by telephone or door hangers if necessary.

III. Levels of Response

Responses are in the attached Kerr Lake Regional Water System Plan (RWS).

IV. Triggers

Town of Warrenton is provided water solely by purchase from Kerr Lake RWS. When
Kerr Lake RWS declares a water shortage the town of Warrenton is required to do so as
well. During this time Town of Warrenton Public Works Director will stay in close contact
with Kerr Lake Water System and follow their triggers.
Town of Warrenton Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
2

Return to Normal

When water shortage conditions have abated and the situation is returning to normal,
water conservation measures employed during each phase should be decreased in
reverse order of implementation. Permanent measures directed toward long-term
monitoring and conservation should be implemented or continued so that the
community will be in a better position to prevent shortages and respond to recurring
water shortage conditions.

V. Enforcement

The provisions of the water shortage response plan will be enforced by Town of
Warrenton personnel and local law enforcement. Violators may be reported on the
Town’s phone line. Citations are assessed according to the following schedule
depending on the number of prior violations and current level of water shortage.

Water Shortage Level First Violation Second Violation Third Violation
Voluntary Reductions N/A N/A N/A
Mandatory Reductions
(Stages 2 and 3)
Warning $250 Discontinuation of
Service
Emergency Reductions $250 Discontinuation of
Service
Discontinuation of
Service
Water Rationing $500 Discontinuation of
Service
Discontinuation of
Service

VI. Public Comment

Customers will have multiple opportunities to comment on the provisions of the water
shortage response plan. First, a draft plan will be will be available at Town Hall and on
the Town website www.warrenton.nc.gov for customers to view. A notice will be
included in customer water bill notifying them of such. All subsequent revisions to the
draft plan will be published at least 30 days prior to an adoption vote by Town of
Warrenton Commissioners.

VII. Variance Protocols

Applications for water use variance requests are available from the Town Hall. All
applications must be submitted to the Town Hall for review by the Town Administrator or
his or her designee. A decision to approve or deny individual variance requests will be
determined within two weeks of submittal after careful consideration of the following
criteria: impact on water demand, expected duration, alternative source options, social
Town of Warrenton Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
3
and economic importance, purpose (i.e. necessary use of drinking water) and the
prevention of structural damage.

VIII. Effectiveness

The effectiveness of the Town of Warrenton water shortage response plan will be
determined by comparing the stated water conservation goals with observed water use
reduction data. Other factors to be considered include frequency of plan activation, any
problem periods without activation, total number of violation citations, desired reductions
attained and evaluation of demand reductions compared to the previous year’s
seasonal data.

IX. Revision

The water shortage response plan will be reviewed and revised as needed to adapt to
new circumstances affecting water supply and demand, following implementation of
emergency restrictions, and at a minimum of every five years in conjunction with the
updating of our Local Water Supply Plan. Further, a water shortage response planning
work group will review procedures following each emergency or rationing stage to
recommend any necessary improvements to the plan to Town of Warrenton’s
Commissioners. The Town of Warrenton Public Works Director is responsible for
initiating all subsequent revisions.

X. EFFECTIVE DATE

This agreement shall take effect immediately upon adoption or passage by the
Warrenton Town Board of Commissioners.

XI. EFFECTIVE PERIOD

This agreement will remain in effect until terminated by action of the Warrenton Town
Board of Commissioners.

Date

______________________________________________________________
Walter M. Gardner, Jr., Mayor

Attested By: Date

______________________________________________________________
John Freeman, Town Administrator
Town of Warrenton Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
4
Attachment A Resolution 10-110

KERR LAKE REGIONAL WATER SYSTEM
HENDERSON, NORTH CAROLINA
WATER SHORTAGE RESPONSE AGREEMENT

This is an agreement authorizing the declaration of Water Shortage Conditions, and Establishing
Procedures and Measures for the Essential Conservation of Water Resources. Be It Agreed on behalf of
the Kerr Lake Regional Water System by the City of Henderson, the City of Oxford and Warren County
all of North Carolina.

SECTION 1. PURPOSE:

The purpose of this agreement is to provide for the declaration of official phases of water supply shortage
situations and the implementation of voluntary and mandatory water conservation measures in the event a
shortage or water emergency is declared by the governing body or an appointed representative of the Kerr
Lake Regional Water System. These measures would apply to the bulk customers, being the City of
Henderson, the City of Oxford and Warren County. It
shall be the responsibility of each of these bulk customer to notify its employees and customers.

SECTION 2. DEFINITIONS:

(a) “Any Water,” as the term is used in this agreement, shall mean any person using water,
including fresh water, wastewater, or reclaimed water.

(b) “Customer,” as the term is used in this agreement, shall mean any person using water for any
purpose from the Kerr Lake Regional Water Supply System and for which either a regular charge
is made or, in this case of bulk sales, a cash charge is made at the site of delivery.

(c) “Emergency,” as the term is used in this agreement, shall mean that water supplies are below
the level necessary, to meet normal needs and that serious shortages exist in the area.

(d) “Excess Use,” as the term is used in this agreement, shall mean the usage of water by a water
customer in excess of water allotment provided under the water rationing provisions of this
agreement for that customer, over any applicable period.

(e) “Fresh Water,” as the term is used in this agreement, shall mean water withdrawn from surface
or groundwater that has not been previously used.

(f) “Mandatory Conservation,” as the term is used in this agreement, shall mean that raw water
supplies reservoir levels are consistently below seasonal averages, and if they continue to decline,
may not to be adequate to meet normal needs.

(g) “Rationing,” as the term is used in this agreement, shall mean procedures established to provide
for the equitable distribution of critically-limited water supplies, in order to balance demand and
limited available supplies, and to assure that sufficient water is available to preserve public health and
safety.

Page 1 of 11 Pages

Town of Warrenton Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
5

Water Shortage Response Agreement
Kerr Lake Regional Water System

(h) “Voluntary Conservation,” as the term is used in this agreement, shall mean that conditions exist
which indicate the potential for serious water supply shortages.

(i) “Waste of Water,’ as the term is used in this agreement, includes, but is not limited to (1)
permitting water to escape down a gutter, ditch, or other surface drain, or (2) failure to repair a
controllable leak of water due to defective plumbing.

(j) “Water,” as the term is used in this agreement, shall mean water available to the City of
Henderson, the City of Oxford and Warren County from the Kerr Lake Regional Water System
by virtue of its contract, for introduction into their respective water distribution systems, including
water offered for sale.

(k) “Water Use Classes,” as the term used in this agreement, shall be established as follows:

CLASS 1 ESSENTIAL WATER USES:

Domestic Use:

 Water necessary to sustain human life and the lives of domestic pets, and to
maintain minimum standards of hygiene and sanitation.

Health Care Facilities:

 Fire Hydrants

1. Firefighting.
2. Certain testing and drills by the fire department if performed in the interest of public
safety and if approved by the municipal governing body.

 Flushing of Sewers and Hydrants: As needed to ensure public health and safety and if
approved by the governing body.

Page 2 of 11 Pages

Town of Warrenton Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
6

Water Shortage Response Agreement
Kerr Lake Regional Water System

CLASS 2 SOCIALLY OR ECONOMICALLY IMPORTANT USES OF WATER:

All Domestic Uses Other Than Those Included in Classes 1 and 3:

 Home water use including kitchen, bathroom and laundry use.
 Minimal watering of vegetable gardens.
 Watering of trees where necessary to preserve them.

Commercial, Agricultural, Industrial and Institutional Uses

 Outdoor commercial watering (public or private) using conservation measures and to
the extent that sources of water other than fresh water are not available to use.
 Irrigation for commercial vegetable gardens and fruit orchards or the maintenance of
livestock.
 Watering by commercial nurseries at a minimum level necessary to maintain stock.
 Water use by arboretums and public gardens of national, State, or regional
significance where necessary to preserve specimens.
 Use of fresh water at minimum rate necessary to implement vegetation following earth
moving, where such vegetation is required by law or regulation.
 Watering of golf course greens.
 Filling and Operation of Swimming Pools:

1. Residential pools which serve more than 25 dwelling units.
2. Pools used by health care facilities for patient care and rehabilitation.
3. Municipal pools.

 Commercial car and truck washes.
 Commercial Laundromats.
 Restaurants, clubs, and Eating Places.
 Air Conditioning:

1. Refilling for start up at the beginning of the cooling season.
2. Make-up of water during the cooling season.
3. Refilling specifically approved by health officials and the municipal governing
body, where the system has been drained for health protection or repair purposes.

 Schools, Churches, Motels/Hotels and Similar Commercial Establishments.

Page 3 of 11 Pages

Town of Warrenton Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
7

Water Shortage Response Agreement
Kerr Lake Regional Water System

CLASS 3 NON-ESSENTIAL USES OF WATER:

Ornamental Purposes:

 Fountains, reflecting pools, and artificial waterfalls.

Outdoor Non-Commercial Watering (public or private):

 Gardens, lawns, parks, golf course (except greens), playing fields and other
recreational areas.
 Filling and operation of recreational swimming pools which serve fewer than 25
dwellings.
 Non-commercial washing of motor vehicles.
 Serving water in restaurants, clubs, or eating places except by specific request.
 Air Conditioning: refilling cooling towers after draining except as specified in Class 1.

SECTION 3 DECLARATION OF VOLUNTARY CONSERVATION:

Whenever the governing body of the Kerr Lake Regional Water System, finds the water level in Kerr
Lake is nearing elevation 294, it shall declare that Voluntary Conservation conditions exist, and that the
Director of the Kerr Lake Regional Water System shall, on a daily basis, monitor the lake level and the
water use demand.

In addition, the Kerr Lake Regional Water System shall call upon its bulk customers to employ voluntary
water conservation measures within 48 hours of receiving notice (see Addendum) to limit water use
(especially Class 3 uses) and eliminate the waste of water. It shall be the responsibility of each of the bulk
customers to employ voluntary water conservation measures on their water customers. The goal for water
reduction shall be 5%.

SECTION 4. DECLARATION OF MANDATORY CONSERVATION:

Whenever the governing body of the Kerr Lake Regional Water System finds the water level in Kerr Lake
is nearing elevation 289, it shall declare that Mandatory Conservation conditions exist. This implies that
lake level is nearing a level where insufficient water can enter the raw water intake.

The Kerr Lake Regional Water System shall continue to encourage voluntary water conservation
measures for the bulk customers of the Kerr Lake Regional Water System as defined under the Voluntary
Conservation declaration, and shall further require mandatory measures be put in place, such as a ban be
imposed on all Class 3 uses for the duration of the shortage. The goal for water reduction shall be 10%.
Official notice shall be given to the City of Henderson, the City of Oxford, and Warren County.
Page 4 of 11 Pages

Town of Warrenton Water Shortage Response Plan
NC Division of Water Resources
http://www.ncwater.org
8

Water Shortage Response Agreement
Kerr Lake Regional Water System

SECTION 5. DECLARATION OF A WATER SHORTAGE EMERGENCY:

Whenever the governing body of the Kerr Lake Regional Water System finds that water level in Kerr
Lake has dropped to elevation 284 or below, and/or that a serious shortage exists due to other reasons it
shall declare that a water shortage Emergency exists. It would be the recommendation of the Regional
Water System that the City of Henderson, the City of Oxford and Warren County identify all Class 1,
Essential Uses, in specific, and make them targets for voluntary conservation initiatives.

The Kerr Lake Regional Water System shall require mandatory measures be put in place, such as a ban be
imposed on all Class 2 and Class 3 uses for the duration of the shortage. The goal for water reduction
shall be 40%. These restrictions should be continued until the emergency is declared ended.

Official notice shall be given to the City of Henderson, the City of Oxford and Warren County of the
emergency situation. It shall be the responsibility of each separate bulk water user, the City of Henderson,
the City of Oxford and Warren County, to employ water restrictions on their water customers.

SECTION 6. DECLARATION OF RATIONING:

Whenever the governing body of the Kerr Lake Regional Water System finds that water level in Kerr
Lake has dropped to elevation 280, declared a Water Shortage Emergency, and finds a need to provide for
the equitable distribution of critically-limited water supplies, in order to balance demand on limited
available supplies, and to assure that sufficient water is available to preserve public health and safety, it
shall call for mandatory rationing by all three (3) of the members and their water users until the
emergency is declared ended.

It shall be the responsibility of each of the three (3) members to employ water restrictions on their water
customers.

During this emergency situation, the amount of water to each member could be reduced by fifty percent
(50%) or more. This amount shall be determined by the governing body of the Kerr Lake Regional Water
System. Official notice shall be given to the City of Henderson, City of Oxford and Warren County.

SECTION 6A. OBJECTIVES OF RATIONING:

It is imperative that water customers achieve an immediate further reduction in water use in order to
extend existing water supplies and at the same time, assure that sufficient water is available to preserve
the public health and sanitation and to provide fire protection service.

Hospitals and health care facilities should comply with all restriction imposed on residential and non-
residential water customers as may be applicable to each individual institution, to the extent compliance
will not endanger the health of the patients or residents of the institution.

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Water Shortage Response Agreement
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SECTION 6B. ENFORCEMENT OF WATER RATIONING

Each of three (3) members has primary responsibility for monitoring of compliance with the water-
rationing measures. There are no enforcement provisions associated with this agreement.

SECTION 7. ENFORCEMENT

In order to effectuate compliance with this plan, enforcement of water conservation restrictions shall be
the responsibility of each of the three (3) bulk customers. Each customer shall employ measures not
limited to written notices, administrative and civil penalties, and service disruption.

SECTION 8. VARIANCE PROTOCOL

Kerr Lake Regional Water System understands that water restrictions can cause economic hardships on
certain portions of their water customers: additionally, the restriction could be infeasible for others that
have implemented water use reduction strategies into their daily practices prior to drought conditions
being in place. Each of the three (3) bulk customers has the authority to consider variances for those
showing proof of economic hardship, public health care facilities, or those that have previously
implemented and documented water use reduction strategies such that achieving further water reduction
goals may not be achievable. Each of the three (3) bulk customer shall adopt a protocol for accepting and
ruling on a variance request. A copy of each variance request and decisions shall be forwarded to the
governing body of the Kerr Lake Regional water System for record keeping.

SECTION 9. EFFECTIVENESS

The effectiveness of the Kerr Lake Regional Water System WSRP will be determined by comparing the
stated water conservation goals with observed water use reduction data for each of the three (3) bulk
customers. Data will be compared against the previous non-water restrictions year’s data to determine
effectiveness of its actions. Tracking will be conducted using a spreadsheet, updated monthly, which
compares water use against the baseline time period seasonal data. Other factors to be considered include
use of a shortage water rate structure, frequency of plan activation, notification procedures, any problem
periods without activation, and total number of enforcement actions.

SECTION 10. REVISTION PROTOCOL

This WSRP will be reviewed and revised as needed to adapt to new circumstances affecting water supply
and demand, following implementation of emergency restrictions, and at a minimum of every five years
in conjunction with the update in of the Local Water Supply Plans of each of the three (3) bulk customers.
Further, the governing body of the Kerr Lake Regional Water System will review procedures following
each emergency or rationing stage to recommend any necessary improvements to the plan. Each of the
three (3) bulk customers shall also conduct a review of their plan and actions on this cycle and provide
comments or suggestions to the Kerr Lake Regional Water System. If revisions are not recommended
following a review, a memo will be filed documenting the effectiveness of the WSRP. The governing
body of the Kerr Lake Regional Water System is responsible for initiating all subsequent revisions.
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Water Shortage Response Agreement
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SECTION 11. EFFECTIVE DATE

This agreement shall take effect immediately upon adoption or passage by the governing body of the Kerr
Lake Regional Water System.

SECTION 12. EFFECTIVE PERIOD

This agreement will remain in effect until terminated by action of the governing body of the Kerr Lake
Regional Water System.

CITY OF HENDERSON Date

______________________________________________________________
James D. O’Geary, Mayor

CITY OF OXFORD Date

______________________________________________________________
Alvin Woodlief, Jr., Mayor

WARREN COUNTY Date

______________________________________________________________
Barry Richardson, Chairman

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KERR LAKE REGIONAL WATER SYSTEM
WATER SHORTAGE RESPONSE AGREEMENT

CONSERVATION MEASURES

Direct users to adopt the following conservation measures:

INDOOR RESIDENTAL USE:

CONSERVATION FOR VOLUNTARY AND MANDATORY CONSERVATION PHASES:

 Use dishwashers only when they are full. Washing dishes by hand (don’t let the tap run!) Saves
about 25 gallons.
 Adjust water level on clothes washing machines, if possible. Use full load only, if not adjustable.
 Turn off faucets while brushing teeth, etc. Saves about 5 gallons per day.
 Reduce water used per flush by installing toilet tank displacement inserts. A plastic jug may often
be used as an alternative. DO NOT USE BRICKS – they disintegrate when soaked and the
resulting grit hinders closing of the flap valve.
 Do not use the toilet as a trash can.
 Use sink and tub stoppers to avoid wasting water.
 Keep a bottle of chilled water in the refrigerator for drinking.
 Find and fix leaks in faucets and water-using appliances. Faucets can usually be fixed cheaply
and quickly by replacing washers.
 Adapt plumbing with flow restricting or other water-saving devices. These are usually
inexpensive and easy to install. See attached list of devices. (Need list.)
 Learn to read your water meter so you can judge how much water you use and what difference
conservation makes.
 Take shorter showers and shallow baths. Saves about 25 gallons.
 Reduce the number of toilet flushes per day. Each flush uses about 5 gallons (2-3 if you have
water saving toilets).
 Don’t use a garbage disposal.
 Use non-phosphate detergent and save laundry water for lawns and plants.

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Water Shortage Response Agreement
Kerr Lake Regional Water System

CONSERVATION FOR EMERGENCY CONSERVATION OR RATIONING PHASE (In addition to
measures listed above).

 Turn off shower while soaping up.
 Use disposable eating utensils.

OUTDOOR RESIDENTIAL USE

CONSERVATION FOR NORMAL CONDITIONS AND VOLUNTARY CONSERVATION PHASE:

Lawns:

 Water before 10:00 a.m. to prevent evaporation that occurs during the hottest part of the day.
Morning is better than evening, when the dampness encourages growth of fungus.
 Water only when lawn shows signs of wilt. Grass that springs back when stepped on does not
need water.
 Water thoroughly, not frequently: long enough to soak roots. A light sprinkling evaporates
quickly and encourages shallow root systems. Water slowly to avoid runoff.
 Don’t let the sprinkler run any longer than necessary. In an hour, 600 gallons can be wasted.
 Allow maximum of one inch of water per week on your lawn. To measure, place cake tins outside
to collect rain and water from sprinklers.
 Use pistol-grip nozzles on hoses to avoid waste when watering flowers and shrubs.
 Aerate lawns by punching holes 6 inches apart. This allows water to reach roots rather than run
off surfaces.
 Position sprinklers to water the lawn, not the pavement.
 Avoid watering on windy days when the wind not only blows water off target, but also causes
excess evaporation.
 Keep sprinkler heads clean to prevent uneven watering.
 Adjust hose to simulate gentle rain. Sprinklers that produce a fine mist waste water through
evaporation.
 Know how to turn off an automatic sprinkler system in case of rain.
 Use an alarm clock or stove timer to remind you to shut off sprinklers that don’t have timers.

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Water Shortage Response Agreement
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Vegetables and Flower Gardens:

 Water deeply, slowly and weekly. Most vegetables require moisture to a depth of 6 to 8 inches.
 Keep soil loose so water can penetrate easily.
 Keep weeds out to reduce competition for water.
 Put the water where you want it and avoid evaporation by using soil-soakers or slow running
hoses, not sprinklers.

Trees and Shrubs:

 Water deeply using a soil-soaker or drip-irrigation.
 Water only when needed. Check the depth of soil dryness by digging with a trowel.
 Mulch to reduce evaporation. A 2” to 3” layer of wood chips, pine needles, grass clippings, or
straw keeps the soil cool in summer.
 Dig troughs around plants to catch and retain water.
 Water trees growing in full sun more often than those in shade.
 Do not use sprinklers. Apply water directly at base.
 Do not fertilize during the summer. Fertilizing increases a plant’s need for water.
 Postpone planting until fall or spring when there is generally less need for water.
 Install trickle-drip irrigation systems close to the roots of your plants. By dripping water slowly,
the system doesn’t spray water in to the air. Use soil probes for large trees.
 Water when cloudy, at night, or even when a light rain is falling.

OUTDOOR RESIDENTIAL USE CONSERVATION FOR VOLUNTARY CONSERVATION PHASE
(in addition to measures listed above).

 Do not allow children to play with hose or sprinklers.
 Limit car washing.
 Be ready to catch rainfall that occurs. Place containers under drain sprouts.
 Use leftover household water if available.
 Consider delaying the seeding or sodding of new lawns.
 Determine the amount of water being used outdoors by comparing water bills for summer and
winter.

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Water Shortage Response Agreement
Kerr Lake Regional Water System

CONSERVATION FOR MANDATORY CONSERVATION PHASE (In addition to measures listed
above).

 Vegetable gardens and food trees should be given minimal amounts of water on an individual
basis only.
 Do not water lawns and inedible plants.
 Do not use sprinklers.

Most outdoor watering is prohibited under Emergency Conservation conditions.

HOSPITAL AND HEALTH CARE FACILITY USE:

 Reduce laundry usage or services by changing the linens, etc. only when necessary to preserve
the health of patients or residents.
 Use disposable food service items.
 Eliminate, postpone, or reduce, as they may be appropriate, elective surgical procedures during
the period of emergency.

INDUSTRIAL USE

 Identify and repair all leaky fixtures and water-using equipment. Give special attention to
equipment connected directly to waterlines, such as processing machines, steam-using machines,
washing machines, water-cooled air conditioners, and furnaces.
 Assure that valves and solenoids that control water flows are shut off completely when the water-
using cycle is not engaged.
 Adjust water-using equipment to use the minimum amount of water required to achieve its stated
purpose.
 Shorten rinse cycles for laundry machines as much as possible; implement lower water levels
wherever possible.
 For processing, cooling, and other uses, either re-use water or use water from sources that would
not adversely affect public water supplies.
 Advise employees, students, patients, customers, and other users not to flush toilets after every
use. Install toilet tank displacement inserts; place flow restrictors in showerheads and faucets;
close down automatic flushes overnight.
 Install automatic flushing valves to use as little water as possible or to cycle at longer intervals.
 Place water-saving posters and literature where employees, students, patients, customers’, etc.
will have access to them.
 Check meters on a frequent basis to determine consumptive patterns.
 Review usage patterns to see where other savings can be made.

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