WQCS00003_NOD2021DV0034_Response_20210518

Public Services Department
Water & Sewer Mains Division
Michael S. Parrish
ORC WWCS
May 18th, 2021
Lon T. Snider
NCDENR
Winston-Salem Regional Office
450 West Hanes Mill Road, Suite 300
Winston-Salem, NC 27105
RE: Notice of Deficiency
Case No. NOD-2021-DV-0034
Incident Number 202100302
1/22/2021
Mr. Snider,
NORTH CAROI.INfftRMh W1011 r
Environmental Quality
Received
JUN 0 1 2021
Winston-Salem
Regional Office
This letter is in response to the Notice of Deficiency Case No. NOD-2021-DV-0034 concerning the spill
that occurred on January 22nd, 2021 at 608 East Kearns Avenue, Guilford County, High Point, North
Carolina.
The above overflow was caused by sanitary towels that were found in the manhole restricting flow from
exiting the invert. Once the sanitary towels were cleared, the manhole returned to normal flow. During a
post inspection, crews performed source tracing and were able to discover that sanitary towels were
coming from a furniture manufacturer. This line was cleaned to prevent another repeat spill. This issue
was turned over to our Pretreatment Coordinator. Pretreatment staff contacted the business owner and
explained what was happening and recommended ways to prevent further issues as well as providing
them with educational materials to be distributed to their employees. The Water and Sewer Mains
Division has followed up on a weekly basis to provide updates to the employer as well as cleared any
material not suitable to be disposed of in the collection system. The furniture manufacturer initiated an
education program to address the incorrect disposal of paper towels in the toilets and installed
commercial paper seat covers dispensers in all their restrooms. The Water and Sewer Mains Division
has noticed a significant improvement and have not had any other issues in this area.
If you have any questions or require further information, please feel free to call me at [phone]
Sincerely,
Michael S. Parrish
ORC WWCS
City of High Point, P.O. 230, 211 South Hamilton Street, High Point, NC 27261 USA
Office: 336-883-3691 Fax: [phone] TDD 336.883.8517

cc: Terry Houk- Public Services Director, Derrick Boone- Assistant Public Services Director, Joseph Holden-
W/S Mains Superintendent, Carrie Hyler-Pretreatment Supervisor, File
City of High Point, P.O.230, 211 South Hamilton Street, High Point, NC 27261 USA
Office: 336-883-3691 Fax: [phone] . TDD 336.883.8517