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HomeMy WebLinkAboutWQCS00003_NOD2021DV0034_Response_20210518Public Services Department Water & Sewer Mains Division Michael S. Parrish ORC WWCS May 18th, 2021 Lon T. Snider NCDENR Winston-Salem Regional Office 450 West Hanes Mill Road, Suite 300 Winston-Salem, NC 27105 RE: Notice of Deficiency Case No. NOD-2021-DV-0034 Incident Number 202100302 1/22/2021 Mr. Snider, NORTH CAROI.INfftRMh W1011 r Environmental Quality Received JUN 0 1 2021 Winston-Salem Regional Office This letter is in response to the Notice of Deficiency Case No. NOD-2021-DV-0034 concerning the spill that occurred on January 22nd, 2021 at 608 East Kearns Avenue, Guilford County, High Point, North Carolina. The above overflow was caused by sanitary towels that were found in the manhole restricting flow from exiting the invert. Once the sanitary towels were cleared, the manhole returned to normal flow. During a post inspection, crews performed source tracing and were able to discover that sanitary towels were coming from a furniture manufacturer. This line was cleaned to prevent another repeat spill. This issue was turned over to our Pretreatment Coordinator. Pretreatment staff contacted the business owner and explained what was happening and recommended ways to prevent further issues as well as providing them with educational materials to be distributed to their employees. The Water and Sewer Mains Division has followed up on a weekly basis to provide updates to the employer as well as cleared any material not suitable to be disposed of in the collection system. The furniture manufacturer initiated an education program to address the incorrect disposal of paper towels in the toilets and installed commercial paper seat covers dispensers in all their restrooms. The Water and Sewer Mains Division has noticed a significant improvement and have not had any other issues in this area. If you have any questions or require further information, please feel free to call me at (336) 883-3691 Sincerely, Michael S. Parrish ORC WWCS City of High Point, P.O. 230, 211 South Hamilton Street, High Point, NC 27261 USA Office: 336-883-3691 Fax: 336.822.7071 TDD 336.883.8517 cc: Terry Houk- Public Services Director, Derrick Boone- Assistant Public Services Director, Joseph Holden- W/S Mains Superintendent, Carrie Hyler-Pretreatment Supervisor, File City of High Point, P.O.230, 211 South Hamilton Street, High Point, NC 27261 USA Office: 336-883-3691 Fax: 336.822.7071 . TDD 336.883.8517