WQCSD0752_Correspondence_20230119

Strickland, Bev
From: Wes Pate <[e-mail]>
Sent: Thursday, January 19, 2023 10:59 AM
To: Robinson, Jason
Cc: Wes Pate; Hayes, Mitch; Kurtz, Cassidy; Bryan Olinger
Subject: [External] RE: RE: Notice - NC Sewer Violation - Refuel Operating Company, LLC -
Raleigh, NC
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Hey Jason,
Per our conversation and appreciate you allowing us to follow up to this via email.
While we do not recall all details of this incident, to the best of my knowledge, this incident occurred due to an error of a
plumber we had on site making repairs which caused the water to overflow. We sent one of our in-house techs as well
as another plumbing provider out there to correct the situation immediately, and the situation was corrected. Since
then, to the best of our knowledge, we have had no repeat issues or violations at this site. Due to our quick response to
correcting the issue and lack of continuing issues, we would ask for leniency in this matter.
Thank you for your time!
Wes Pate 1 Senior Director, Loss Prevention & Facilities
Address: 547 Long Point Rd, Suite 103, Mt. Pleasant, SC 29464
Email: [e-mail]
Mobile: [phone]
From: Robinson, Jason <[e-mail]>
Sent: Tuesday, January 17, 2023 5:10 PM
To: Wes Pate <[e-mail]>; Bryan Olinger <[e-mail]>
Cc: Hayes, Mitch <[e-mail]>; Kurtz, Cassidy <[e-mail]>
Subject: RE:RE: Notice - NC Sewer Violation - Refuel Operating Company, LLC - Raleigh, NC
CAUTInNI. This email originated from outside of the organization. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
Hi Mr. Pate,
This is going back a little, but was a letter ever sent to us that addressed this sewer spill? See emails below.
Thanks,
Jason
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Jason T. Robinson, P.E.
Raleigh Regional Office
Water Quality Regional Operations
NC Division of Water Resources, DEQ
919-791-4200
**Subscribe to Collection System & Sewer Permitting Updates**
D.E Cr)
NORTH CAROLINA
Department of Environmental Duality
Email correspondence to and from this address is subject to the North
Carolina Public Records Law and may be disclosed to third parties.
From: Wes Pate <[e-mail]>
Sent: Thursday, September 1, 2022 8:27 AM
To: Robinson, Jason <[e-mail]>; Bryan Olinger <[e-mail]>
Cc: Hayes, Mitch <[e-mail]>; Kurtz, Cassidy <[e-mail]>
Subject: RE: [External] RE: Notice - NC Sewer Violation - Refuel Operating Company, LLC - Raleigh, NC
CAUTION: External email. Do not click links or open attachments unless you verify. Send all suspicious email as an attachment to
Report Spam.
Thank you! I will have that letter sent to you all ASAP.
I really appreciate the response and working with us on this.
Wes Pate I Senior Director, Loss Prevention, Risk Management, & Facilities
Address: 547 Long Point Rd, Suite 103, Mt. Pleasant, SC 29464
Email: [e-mail]
Mobile: [phone]
From: Robinson, Jason <[e-mail]>
Sent: Thursday, September 1, 2022 8:25 AM
To: Wes Pate <[e-mail]>; Bryan Olinger <[e-mail]>
Cc: Hayes, Mitch <[e-mail]>; Kurtz, Cassidy <[e-mail]>
Subject: RE: [External] RE: Notice - NC Sewer Violation - Refuel Operating Company, LLC - Raleigh, NC
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
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Thank you for reaching out Mr. Pate, we appreciate it.
NCDWR staff determines if further enforcement action (potentially a Civil Penalty) will be assessed on a case -by -case
basis. As stated in the Notice of Violation letter, please submit a written response to the NOV. It should include the
reason for the spill, actions that were taken to remediate tit, actions that have been taken to prevent future sewer spills,
and any other information you'd like to provide. The response will be considered when determining if further
enforcement action is appropriate.
The written response can be mailed to our office to my attention (3800 Barrett Drive, Raleigh 27609), or you can email a
copy to me (and cc [e-mail]).
Thanks,
Jason
Jason T. Robinson, P.E.
Raleigh Regional Office
Water Quality Regional Operations
NC Division of Water Resources, DEQ
919-791-4200
**Subscribe to Collection System & Sewer Permitting Updates**
E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to
third parties.
Based on the current guidance to minimize the spread of COVID-19, the Department of Environmental Quality has
adjusted operations to protect the health and safety of the staff and public. Many employees are working remotely or
are on staggered shifts. To accommodate these staffing changes, all DEQ office locations are limiting public access to
appointments only. Please check with the appropriate staff before visiting our offices, as we may be able to handle your
requests by phone or email. We appreciate your patience as we continue to serve the public during this challenging
time.
From: Wes Pate <[e-mail]>
Sent: Wednesday, August 31, 2022 6:16 PM
To: Robinson, Jason <[e-mail]>; Bryan Olinger <[e-mail]>
Cc: Hayes, Mitch <[e-mail]>; Kurtz, Cassidy <[e-mail]>
Subject: [External] RE: Notice - NC Sewer Violation - Refuel Operating Company, LLC - Raleigh, NC
CAUTION: External email. Do not click links or open attachments unless you verify. Send all suspicious email as an attachment to
Report Spam.
Good Evening,
Thank you for the detailed response and I appreciate the state's willingness to work with us on this.
I have added our NC Facilities Manager @Bryan Olinger for any additional support that is needed. Bryan, this is the issue
that occurred on like your first day that you helped Betsy with in Raleigh.
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@Robinson, Jason — Is there any way for us to avoid the fine on this one since we reacted to the issue once we were
notified and have since fixed the issue? My understanding is this was caused by something a previous plumber did to our
line, trying to fix something else, which caused it to spill out.
Wes Pate 1 Senior Director, Loss Prevention, Risk Management, & Facilities
Address: 547 Long Point Rd, Suite 103, Mt. Pleasant, SC 29464
Email: [e-mail]
Mobile: [phone]
From: Robinson, Jason <[e-mail]>
Sent: Wednesday, August 31, 2022 12:52 PM
To: Wes Pate <[e-mail]>
Cc: Hayes, Mitch <[e-mail]>; Kurtz, Cassidy <[e-mail]>
Subject: RE: Notice - NC Sewer Violation - Refuel Operating Company, LLC - Raleigh, NC
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
Hi Mr. Pate,
We (NC Div of Water Resources) was made aware of this spill after the utilities authority in the area (OWASA) contacted
Stormwater staff for the town of Chapel Hill. Chapel Hill then notified us. More than likely a citizen saw the sewage spill
and notified OWASA.
Please see the attached email chain for more details.
Jason T. Robinson, P.E.
Raleigh Regional Office
Water Quality Regional Operations
NC Division of Water Resources, DEQ
919-791-4200
**Subscribe to Collection System & Sewer Permitting Updates**
E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to
third parties.
Based on the current guidance to minimize the spread of COVID-19, the Department of Environmental Quality has
adjusted operations to protect the health and safety of the staff and public. Many employees are working remotely or
are on staggered shifts. To accommodate these staffing changes, all DEQ office locations are limiting public access to
appointments only. Please check with the appropriate staff before visiting our offices, as we may be able to handle your
requests by phone or email. We appreciate your patience as we continue to serve the public during this challenging
time.
From: Wes Pate <[e-mail]>
Sent: Monday, August 29, 2022 9:49 AM
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To: Hayes, Mitch <[e-mail]>
Subject: [External] Notice - NC Sewer Violation - Refuel Operating Company, LLC - Raleigh, NC
CAUTION: External email. Do not click links or open attachments unless you verify. Send all suspicious email as an attachment to
Report Spam.
Good Morning Mr. Hayes,
I lead our Facilities Department at Refuel and received the attached notice just today.
We want to remedy any violation noted but were hoping for some additional information.
• Would you be able to provide us with the specifics of the violation and exactly what occurred?
• Also, would you be able to provide to us how this came about? Was there an inspection or compliant of some
kind?
Thank you for your time!
Wes Pate I Senior Director, Loss Prevention, Risk Management, & Facilities
Address: 547 Long Point Rd, Suite 103, Mt. Pleasant, SC 29464
Email: [e-mail]
Mobile: [phone]
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