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NC Department of Environmental Quality | Division of Water Resources | Laboratory Certification Branch
4405 Reedy Creek Road | 1623 Mail Service Center | Raleigh, North Carolina 27699-1623
919-733-3908
June 22, 2022
5381
Mr. Chris Elliott
Cleveland County Water Treatment Plant
P.O. Box 788
Lawndale, NC 28090
Subject: North Carolina Wastewater/Groundwater Laboratory Certification Branch (NC
WW/GW LCB) Maintenance Inspection
Dear Mr. Elliott:
Enclosed is a report for the inspection performed on June 2, 2022 by Jason Smith. Where
Finding(s) are cited in this report, a response is required. Within thirty days, please supply this
office with a written item for item description of how these Finding(s) were corrected. Please
describe the steps taken to prevent recurrence and include an implementation date for each
corrective action. If the Finding(s) cited in the enclosed report are not corrected, enforcement
actions may be recommended. For Certification maintenance, your laboratory must continue to
carry out the requirements set forth in 15A NCAC 02H .0800.
A copy of the laboratory’s Certified Parameter List at the time of the audit is attached. This list will
not reflect any changes made during the audit. Copies of the checklists completed during the
inspection may be requested from this office. Thank you for your cooperation during the
inspection. If you have questions or need additional information, please contact me at (919) 733-
3908 Ext. 251.
Sincerely,
Anna Ostendorff
Technical Assistance & Compliance Specialist
Division of Water Resources
Attachment
cc: Todd Crawford, Jason Smith, Master File #5381
On-Site Inspection Report
LABORATORY NAME: Cleveland County Water Treatment Plant
NPDES PERMIT #: NCG590004
ADDRESS: 435 Casar-Lawndale Rd
Lawndale, NC 28090
CERTIFICATE #: 5381
DATE OF INSPECTION: June 2, 2022
TYPE OF INSPECTION: Field Municipal Maintenance
AUDITOR(S): Jason Smith
LOCAL PERSON(S) CONTACTED:
Chris Elliott
I. INTRODUCTION:
This laboratory was inspected by a representative of the North Carolina Wastewater/Groundwater Laboratory
Certification Branch (NC WW/GW LCB) to verify its compliance with the requirements of 15A NCAC 02H
.0800 for the analysis of compliance monitoring samples.
II. GENERAL COMMENTS:
The facility is neat and well organized and has all the equipment necessary to perform the analyses. The
analyst was forthcoming and responded well to suggestions from the auditor.
All required Proficiency Testing (PT) Samples for the 2022 PT Calendar Year have not yet been analyzed.
The laboratory is reminded that results must be received by this office directly from the vendor by September
30, 2022.
The laboratory submitted their Quality Assurance (QA) and/or Standard Operating Procedure (SOP)
document(s) in advance of the inspection. These documents were reviewed prior to the inspection for
preparatory reasons.
The laboratory is reminded that any time changes are made to laboratory procedures, QA/SOP
document(s) must be updated and relevant staff retrained. Staff must acknowledge that they have read
and understand the changes as part of the documented training program. The same requirements apply
when changes are made in response to Findings, Recommendations or Comments listed in this report, to
ensure the methods are being performed as stated, references to methods are accurate, and the QA
and/or SOP document(s) is in agreement with each approved practice, test, analysis, measurement,
monitoring procedure or regulatory requirement being used in the laboratory. In some instances, the
laboratory may need to create an SOP to document how new functions or policies will be implemented.
Revisions to the SOPs, based on the Findings, Comments and Recommendations within this
report must be submitted to this office by December 31, 2022.
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#5381 – Cleveland County Water Treatment Plant
The laboratory is also reminded that SOPs are intended to describe procedures exactly as they are to be
performed. Use of the word “should” is not appropriate when describing requirements (e.g., Quality Control
(QC) frequency, acceptance criteria, etc.). Evaluate all SOPs for the proper use of the word “should”.
Contracted analyses are performed by Meritech, Inc. (Certification #165).
Approved Procedure documents for the analysis of the facility’s currently certified Field Parameters were
provided at the time of the inspection.
III. FINDINGS, REQUIREMENTS, COMMENTS AND RECOMMENDATIONS:
Documentation
A. Finding: Error corrections are not properly performed.
Requirement: All documentation errors shall be corrected by drawing a single line through
the error so that the original entry remains legible. Entries shall not be obliterated by erasures
or markings. Wite-Out®, correction tape, or similar products designed to obliterate
documentation are not to be used; instead the correction shall be written adjacent to the error.
The correction shall be initialed by the responsible individual and the date of change
documented. Ref: 15A NCAC 02H .0805 (g) (1).
Comment: Error corrections are not dated, and some instances of multiple lines being used
were observed.
B. Finding: Chemical containers are not dated when received and when opened.
Requirement: Chemical containers shall be dated when received and when opened. Ref:
15A NCAC 02H .0805 (g) (7).
C. Finding: The laboratory benchsheet is lacking required documentation: the method or
Standard Operating Procedure reference; the laboratory identification; the instrument
identification; the sample collector; the signature or initials of the analyst; sample identification;
the proper units of measure; the quality control assessments.
Requirement: All laboratories shall use printable laboratory benchsheets. Certified Data shall
be traceable to the associated sample analyses and shall consist of: the method or Standard
Operating Procedure; the laboratory identification; the instrument identification; the sample
collector; the signature or initials of the analyst; sample identification; the proper units of
measure; the quality control assessments. Each item shall be recorded each time samples
are analyzed. Analyses shall conform to methodologies found in Subparagraph (a)(1) of this
Rule. Ref: 15A NCAC 02H .0805 (g) (2) (A), (B), (C), (D), (E), (I), (L), and (O).
Comment: The proper units of measure for pH (i.e., Standard Units or S.U.) are not
documented.
Comment: The pH benchsheet only documents “initials” and the TRC benchsheet only
documents the “analyst initials”. Both sample collector and sample analyst must be identified.
If the same person collects and analyzes the sample, the column header could be labeled
“sample collector/analyst” to meet this requirement.
Comment: Acceptance ranges of quality control standards (i.e., pH calibration verification
standard and TRC gel standard) must be documented for quality control assessments.
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#5381 – Cleveland County Water Treatment Plant
Comment: The sample identification on the TRC benchsheet is “results of sample” without
any indication of where the sample was collected. The sample identification on the pH
benchsheet is “lagoon results”.
Recommendation: It is recommended that the samples be identified as “lagoon effluent”.
D. Finding: The laboratory benchsheet is lacking required documentation: Facility name or
permit number.
Requirement: Laboratory procedures shall comply with Subparagraph (a)(1) of this Rule. Ref:
15A NCAC 02H .0805 (g) (4).
Requirement: The following must be documented in indelible ink whenever sample analysis
is performed: Facility name or permit number. Ref: NC WW/GW LCB Approved Procedure for
the Analysis of pH and NC WW/GW LCB Approved Procedure for the Analysis of Total
Residual Chlorine (DPD Colorimetric by SM 4500 Cl G-2011).
E. Finding: The laboratory benchsheet is lacking required documentation: True values of pH
buffers used for calibration.
Requirement: Laboratory procedures shall comply with Subparagraph (a)(1) of this Rule. Ref:
15A NCAC 02H .0805 (g) (4).
Requirement: The following must be documented in indelible ink whenever sample analysis
is performed: True values of buffers used for calibration. Ref: NC WW/GW LCB Approved
Procedure for the Analysis of pH.
Comment: The calibration log identifies the 4 and 10 S.U. calibration buffers and the 7 S.U.
verification buffer but does not identify the 7 S.U. calibration buffer.
Comment: The benchsheet must identify the true value (i.e., expected value) of the buffers
used for calibration and the value obtained for the calibration verification buffer analyzed after
calibration is complete. It is not required to document the pH values obtained during the
calibration.
F. Finding: The laboratory benchsheet is lacking required documentation: Date of most recent
TRC calibration curve verification.
Requirement: Laboratory procedures shall comply with Subparagraph (a)(1) of this Rule. Ref:
15A NCAC 02H .0805 (g) (4).
Requirement: The following must be documented in indelible ink whenever sample analysis
is performed: Date of most recent calibration curve generation or calibration curve verification.
Ref: NC WW/GW LCB Approved Procedure for the Analysis of Total Residual Chlorine (DPD
Colorimetric by SM 4500 Cl G-2011).
G. Finding: The preparation of standards and reagents are not documented in such a way as to
provide traceability from preparation to analysis.
Finding: 15A NCAC 02H .0805 (a)(7)(K) and (g)(7) requires laboratories to have a
documented system of traceability for the purchase, preparation, and use of all chemicals,
reagents, standards, and consumables. That system must include documentation of the
following information: Date received, Date Opened (in use), Vendor, Lot Number, and
Expiration Date (where specified). A system (e.g., traceable identifiers) must be in place that
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#5381 – Cleveland County Water Treatment Plant
links standard/reagent preparation information to analytical batches in which the solutions are
used. Documentation of solution preparation must include the analyst’s initials, date of
preparation, the volume or weight of standard(s) used, the solvent and final volume of the
solution. This information as well as the vendor and/or manufacturer, lot number, and
expiration date must be retained for primary standards, chemicals, reagents, and materials
used for a period of five years. Consumable materials such as pH buffers, lots of pre-made
standards and/or media, solids and bacteria filters, etc. are included in this requirement. Ref:
NC WW/GW LCB Traceability Documentation Requirements for Chemicals, Reagents,
Standards and Consumables Policy.
Comment: This Finding applies to the preparation of the TRC curve verification standards.
Proficiency Testing
H. Finding: The laboratory is not documenting the preparation of PT Samples.
Requirement: PT Samples received as ampules are diluted according to the Accredited PT
Sample Provider’s instructions. It is important to remember to document the preparation of PT
Samples in a traceable log or other traceable format. The diluted PT Sample then becomes a
routine Compliance Sample and is added to a routine sample batch for analysis. No
documentation is needed for whole volume PT Samples which require no preparation,
however the instructions must be maintained. Ref: Proficiency Testing Requirements,
February 19, 2020, Revision 5, Section 3.6.
Comment: Dating and initialing the instruction sheet for each prepared PT Sample would
satisfy the documentation requirement.
Reporting
I. Finding: Values were reported that exceed the method specified accuracy of 0.1 units.
Requirement: By careful use of a laboratory pH meter with good electrodes, a precision of
±0.02 unit and an accuracy of ±0.05 unit can be achieved. However, ± 0.1 pH unit represents
the limit of accuracy under normal conditions, especially for measurement of water and poorly
buffered solutions. For this reason, report pH values to the nearest 0.1 pH unit. Ref: Standard
Methods, 4500 H+ B-2011. (6).
Comment: Per PT Vendor instructions, the PT Sample results should be reported to two
decimal places, which is an exception to the requirement for Compliance Samples.
Recommendation: The laboratory currently reports pH sample results to two decimal places.
It is recommended that the laboratory continue to measure and document sample results on
the benchsheet to two decimal places, and to round to the nearest 0.1 S.U. when reporting
results on the DMR.
IV. PAPER TRAIL INVESTIGATION:
The paper trail consisted of comparing original records (e.g., laboratory benchsheets, logbooks, etc.) and
contract laboratory reports to Discharge Monitoring Reports (DMRs) submitted to the North Carolina
Division of Water Resources. Data were reviewed for the Cleveland County Water Treatment Plant
(NPDES permit # NCG590004) for January, March and May 2022. No transcription errors were observed.
The facility appears to be doing a good job of accurately transcribing data.
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#5381 – Cleveland County Water Treatment Plant
V. CONCLUSIONS:
Correcting the above-cited Findings and implementing the recommendation will help this laboratory to
produce quality data and meet Certification requirements. The inspector would like to thank the staff for
their assistance during the inspection and data review process. Please respond to all Findings and
include supporting documentation, implementation dates and steps taken to prevent recurrence
for each corrective action.
Report prepared by: Jason Smith Date: June 13, 2022
Report reviewed by: Michael Cumbus Date: June 14, 2022
Certificate Number:5381
Effective Date:1/1/2022
Expiration Date:12/31/2022
Lab Name:Cleveland County Sanitary District
Address:435 Casar-Lawndale Rd
Lawndale, NC 28090-
North Carolina Wastewater/Groundwater Laboratory Certification
Certified Parameters Listing
Date of Last Amendment:
The above named laboratory, having duly met the requirements of 15A NCAC 2H.0800, is hereby certified for the measurement of the parameters listed below.
CERTIFIED PARAMETERS
INORGANIC
CHLORINE, TOTAL RESIDUAL
SM 4500 Cl G-2011 (Aqueous)
pH
SM 4500 H+B-2011 (Aqueous)
This certification requires maintance of an acceptable quality assurance program, use of approved methodology, and satisfactory performance on evaluation samples. Laboratories are subject to civil penalties and/or decertification for infractions
as set forth in 15A NCAC 2H.0807.