WQCSD0197_Compliance Evaluation Inspection_20220701

Compliance Inspection Report
Permit: WQCSD0197 Effective: 03/01/00 Expiration:
SOC: Effective: Expiration:
County: Davidson
Region: Winston-Salem
Contact Person: Randy Simmons
Directions to Facility:
Owner : Aqua North Carolina Inc
Facility: Willow Creek Collection System
Title: Phone: [phone]
System Classifications:
Primary ORC: Certification: Phone:
Secondary ORC(s):
On -Site Representative(s):
Related Permits:
Inspection Date: 07/01/2022
Entry Time 09:OOAM Exit Time: 12:OOPM
Primary Inspector: Patricia Lowery Phone: [phone]
Secondary Inspector(s):
Reason for Inspection: Routine Inspection Type: Collection System Inspect Non Sampling
Permit Inspection Type: Deemed permitted collection system management and operation
Facility Status: Compliant ❑ Not Compliant
Question Areas:
▪ Miscellaneous Questions
II Spills/Response Plan
▪ Manholes
(See attachment summary)
▪ General
▪ Inspections
▪ Pump Stations
▪ Grease Control
▪ Lines
Page 1 of 6

Permit: WQCSD0197 Owner - Facility:Aqua North Carolina Inc
Inspection Date: 07/01/2022
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Inspection Summary:
On July 1, 2022, Tricia Lowery with the Division of Water Resources conducted an Compliance Evaluation Inspection of
Willow Creek Collection System (WQCSD0197). Ryan Smith of Aqua Systems was present for inspection. Mr. Smith
oversees Willow Creek Collection System. The inspection consisted of two parts: 1) File review of collection system
records, and 2) field inspection of collection system.
Willow Creek is a private community collection system. Overall, the collection system is operated and maintained properly.
Records, map (in GIS) and logbooks are satisfactory. There are 8 pump stations and 2 HPL's in the system. The only item
of concern was: Manhole near WWTP. Mr. Smith is currently working with Willow Creek officials to clear overgrowth in the
right of way to manhole. It is very difficult for Mr. Smith to reach this manhole for inspection.
Page 2 of 6

Permit: WQCSD0197 Owner - Facility:Aqua North Carolina Inc
Inspection Date: 07/01/2022
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
General Yes No NA NE
# Is this system a satellite system? ❑ • ❑ ❑
# If Yes, what is system name or permit number?
Is there a overall sewer system map? • ❑ ❑ ❑
Does the map include:
Pipe sizes • ❑ ❑ ❑
Pipe materials (PVC, DIP, etc) • ❑ ❑ ❑
Pipe location • ❑ ❑ ❑
# Flow direction • ❑ ❑ ❑
# Approximate pipe age ❑ • ❑ ❑
# Pump station ID, location and capacity • ❑ ❑ ❑
# Force main air release valve location & type • ❑ ❑ ❑
# Location of satellite connections ❑ ❑ • ❑
Are system maintenance records maintained? • ❑ ❑ ❑
Comment: Aqua Systems utilize a GIS system for collection system. It is an adequate map and is updated
when needed.
Grease Control Yes No NA NE
Is grease/sewer education program documented with req'd customer distribution? • ❑ ❑ ❑
# Are other types of education tools used like websites, booths, special meetings, etc? ❑ • ❑ ❑
If Yes, what are they? (This can reduce mailing to annual.)
For public systems, is there a Grease Control Program via an ordinance/agreement? ❑ ❑ • ❑
If Yes, does it require grease control devices at applicable locations? ❑ ❑ • ❑
Is the Grease Control Program enforced via periodic inspections/records review? ❑ ❑ • ❑
Is action taken against violators? ❑ ❑ • ❑
Comment: This is a private community collection system. FOG programs consists of flyers sent to
residents bi-annually.
Spills and Response Action Plan
# Is system free of known points of bypass?
If No, describe type of bypass and location
# Have there been any sewer spills in the past 3 years?
If Yes, were they reported to the Division if meeting the reportable criteria?
If applicable, is there documentation of press releases and public notices issued?
Are all spills or sewer related issues/complaints documented?
# Are there repeated overflows/problems (2 or more in 12 months) at same location?
# If Yes, is there a corrective action plan?
Yes No NA NE
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Page 3 of 6

Permit: WQCSD0197 Owner - Facility:Aqua North Carolina Inc
Inspection Date: 07/01/2022
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Is a Spill Response Action Plan available?
Is a Spill Response Action Plan available for all personnel?
Does the plan include:
# 24-hour contact numbers
# Response time
# Equipment list and spare parts inventory
# Access to cleaning equipment
# Access to construction crews, contractors, and/or engineers
# Source of emergency funds
# Site sanitation and cleanup materials
# Post-overflow/spill assessment
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Comment: Spill response is satisfactory. No spills reported over the last 3 years. TriState is contracted to
camera lines annually. Subsurface is contracted to conduct line flushing of system annually.
All maintenance is documented. Additionally, Aqua Systems contract a company for root
control during the same time frame when TriState cameras lines.
Inspections
Are adequate maintenance records maintained?
Are pump stations being inspected at the required frequency?
Is at least one complete functionality test conducted weekly per pump station?
Is there a system or plan in place to observe the entire system annually?
Is the annual inspection documented?
# Does the system have any high -priority lines/locations?
Are inspections of HPL documented at least every 6 months?
Are new lines being added to the HPL list when found or created?
Yes No NA NE
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Comment: Each pump station has a logbook kept at location. Review of logbooks during inspection are
satisfactory.
Lines/Right-of-Ways/Aerial Lines
Please list the Lines/Right of Ways/Aerial Lines Inspected:
1. HPL at Golf Course
2. HPL at Abbotts Creek Church
Are right-of-ways and easements maintained for the full width for access?
If No, give details on temporary access:
Only one place of collection system is difficult to reach. The manhole near WWTP has overgrowth that needs
to be cleared. Mr. Smith is currently working with community to resolve this issue.
Is maintenance documented?
Were all areas/lines inspected free of issues?
Comment: HPL's inspected are in good condition. No issues found. Records are in order.
Manholes
Yes No NA NE
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Yes No NA NE
Page 4 of 6

Permit: WQCSD0197 Owner - Facility:Aqua North Carolina Inc
Inspection Date: 07/01/2022
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Please list the Manholes Inspected:
Manhole near golf course
Are manholes accessible?
# Are manhole covers/vents above grade?
Are manholes free of visible signs of overflow?
Are manholes free of sinkholes and depressions?
Are manhole covers present?
# Are manholes properly seated?
# Are manholes in good condition?
# Are inverts in good condition?
Is flow unrestricted in manholes?
Are manholes free of excessive amounts of grease?
Are manholes free of excessive roots?
Are manholes free of excessive sand?
Are manhole vents screened?
Are vents free of submergence?
Are manholes free of bypass structures or pipes?
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Comment: There is one manhole to which Mr. Smith has difficulty reaching (manhole near WWTP). He
has tried to get community lawn maintenance to clear brush and debris near manhole (right of
way).
Pump Stations
Please list the Pump Stations Inspected:
1. Big Tree
2. Willow Creek
# Number of duplex or larger pump stations in system
# Number of vacuum stations in system
# Number of simplex pump stations in system
# Number of simplex pump stations in system serving more than one building
How many pump/vacuum stations have:
# A two-way "auto polling" communication system (SCADA) installed?
# A simple one-way telemetry/communication system (auto -dialer) installed?
For pump stations inspected:
Are they secure with restricted access?
Were they free of by-pass structures/pipes?
Were wet wells free of excessive grease/debris?
# Do they all have telemetry installed?
Is the telemetry system functional?
Is a 24-hour notification sign posted ?
Yes No NA NE
8
0
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0
0
8
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Page 5 of 6

Permit: WQCSD0197 Owner - Facility:Aqua North Carolina Inc
Inspection Date: 07/01/2022
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Does the sign include:
Owner Name?
Pump station identifier?
# Address?
Instructions for notification?
24-hour emergency contact numbers?
Are audio and visual alarms present?
Are audio and visual alarms operable?
# Is there a backup generator or bypass pump connected?
If tested during inspection, did it function properly?
Is the back-up system tested at least bi-annually under normal operating conditions?
# Does it have a dedicated connection for a portable generator?
# Is the owner relying on portable units in the event of a power outage?
# If Yes, is there a distribution plan?
If Yes, what resources (Units/Staff/Vehicles/etc) are included in Plan?
# Does Permittee have the approved percentage of replacement simplex pumps?
Is recordkeeping of pump station inspection and maintenance program adequate?
Do pump station logs include at a minimum:
Inside and outside cleaning and debris removal?
Inspecting and exercising all valves?
Inspecting and lubricating pumps and other equipment?
Inspecting alarms, telemetry and auxiliary equipment?
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Comment: Pump stations are secured with generator at station. Logbooks are kept in good order. Pump
stations are inspected weekly as telemetry is installed on all 8 pump stations. Generators are
inspected appropriately. Pump contingency plans are posted at pump stations. Inspector
found no issues.
Page 6 of 6