Item #3 - CoWS NOV & Documentation

Stormwater Illicit Discharge Complaint Report
Reporting Entity
Name of Contact Person: Eunice Campbell
Title of Contact Person:
Phone Number(s): 336 — 918 — 4238
Date of Occurrence: 3/l/2022
Time of Occurrence: 11:43 am
Alleged Illicit Activity Information
Business Name, if applicable: Bojangles
Responsible Owner's Name: Bonica Barton
Title of Responsible Person: General Manager
Address: 585 Northwest Blvd
Parcel Number of Location: 6836-00-1700.000
Phone Numbers(s): (910) — 759 — 8655
Description of Complaint: Stormwater staff was informed at 8:15 am on March 2, 2022 by Eunice
Campbell, of grease having been poured into a storm drain in the parking lot of Bojangles at 585
Northwest Blvd. The complainant found the grease covered drain at 11:43 am March 1, 2022.
Stormwater staff arrived at the location to begin investigating at 9:50 am on March 2, 2022. Staff
found two storm drains with grease inside of them and on their grates. There was also grease stains in
the parking lot leading from one of the storm drains to the building's main door. Stormwater staff
could not find the outfall of the storm drains into Peters Creek. Staff then spoke to Bojangles shift
manager Tim King, and general manager Bonica Barton. They were informed that a Notice of
Violation would be issued and delivered later that day and that the grease would need to be
professionally cleaned. Staff then went inside to confirm that there were no illicit hook ups to the
stormwater system, and none were found. The grease trap was also opened and there was no evidence
of an overflow or illicit hook up there either.
Action Items to be Resolved: NOV has been delivered to the property as of 3/2/2022, and more
copies will be sent the area director of the location.
Result: illicit discharge detected and eliminated. NOV issued.
Report Investigated by: Jamal Clark, Robert Dockery, Nick Hole
CSR #: N/A
Stormwater, City of Winston-Salem
Suite 53, City Hall, 101 N. Main Street, Winston-Salem, NC 27101 P.O.
Box 2511, Winston-Salem, NC 27102-2511
00tgUnko citylink(&cityofws.org, [phone]. Fax: Stormwater [phone]; Admin [phone]

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p March 2, 2022
Winston Salem Bonica Barton
General Manager
Field Operations Bojangles
Stonnwater Division 585 W Northwest Boulevard
Pin number: 6836-004700.000
City of �naen-Salem
Eo. Box 2511 RE: NOTICE OF VIOLATION
wimmn-saiem, NC 27102 Illicit discharge of grease to multiple stormwater drains in the parking lot of the
CityLink 336.727,8(M Bojangles at 585 W Northwest Boulevard, ultimately discharging into Peters Creek,
To Whom It May Concern,..
This letter will serve as a Notice of Violation (NOV) of the illicit discharge of grease
to the City of Winston-Salem's municipal separate storm sewer system (MS4) of
Peters Creek. City Ordinance Section 75-6(a)(1) states, "It shall be unlawful for any
person to allow, directly or indirectly, anything other than stormwater, whether solid,
liquid, or vegetative, to be discharged, deposited, or placed in such a location that
may reach, or be blown or scattered into the municipal separate storm sewer system
(MS4)...". The MS4 is defined as all storm drain systems, watercourses, and water
of the State within the City limits and any of the City's extra territorial jurisdictions.
All discharges to the stormwater drainage system must be monitored and controlled
in order to eliminate pollution sources from entering the waters of the State.
At 7:39 am on Wednesday, March 2, 2022, staff from the City of Winston-Salem
Stormwater Division were forwarded a complaint regarding grease being poured into
and onto a stormwater drain on the property of the Bojangles restaurant located at
585 W Northwest Blvd, The complaint showed pictures from the previous day, March
1, depicting large amounts of grease accumulated around two stormwater drains.
Stormwater Division staff arrived on the scene of the Bojangles at 9:40 am and
observed that a stormwater drain in the northwestern corner of the parking lot was
covered in grease residue on the drain grate, around the edge of the drain, and within
the drain itself. Staff also found another stormwater drain on the side of the parking
lot adjacent to University Parkway was covered in grease residue, as well as grease
stains on the sidewalk running around the perimeter of the Bojangles building. As
staff collected pictures of the area they were met by Bonica Barton, the Manager of
that Bojangles location. Stormwater staff informed Mrs. Barton that the illicit
discharge of grease to the stormwater drains on the property would result in a Notice
of Violation on the property and that the grease in the drains would need to be cleaned
up as part of the Notice's orders. Continuing with the investigation, staff found that
the discharged grease has reached a stormwater drain further along University
parkway. Staff also performed an inspection of the outdoor grease trap on the
property and an inspection of the mop sink inside the building and found that both
were properly connected to sanitary sewer lines. After collecting final pictures of the
illicit discharge, staff then departed the scene. At 12:30 pm that day, staff was
Council: Mayor Allen Joines; Denise D. Adams, Mayor Pro Tempore, North Ward; Barbara Hanes Burke, Nonbeast Ward; Robed C. Clark,
West Ward; John C. Larson, Saudr Ward; Jeff MecInto sh, Northwest Ward; Kevin Mundy, Southwest Ward; Annette Scippiq East Ward;
Call 311 or 336-727-5000 James Taylor, Ir., Soutlteas[ Ward; Lee D. Garrity, City Manager
[e-mail]

2
contacted by Matthew Westcott, Regional Director of Operations for Bojangles,
regarding the illicit discharge. Mr. Westcott informed staff that he would hire an
envhonmental company immediately to clean up any discharged grease and take care
of the spills.
The City of Winston-Salem Stormwater Division is requiring the following action
items to be completed:
1. Please cease and desist the illicit discharge of grease and any substances to
stormwater drains on the property.
2. Please hire a licensed professional to clean and properly dispose of the grease
accumulated around the two storm drains located in the parking lot and the
drain along University Parkway, and to pump out any grease that remains
within the two affected storm drains located in the parking lot and the drain
along University Parkway. (See Pictures 1 through 6) Please have this action
item completed by end of business day Friday, March 4, 2022.
3. Please submit all documentation regarding the removal of the discharged
grease, such as invoices from the company performing the clean-up and
pictures showing the cleaned area, to the City of Winston Salem Stormwater
Division via hardcopy or email.
4. Please create a standard operating procedure (SOP) detailing the proper
disposal of used grease and how to clean-up grease spills. Please submit a copy
of this SOP to the City of Winston Salem Stormwater Division via hardcopy or
email.
All work associated with the above -mentioned action items shall be completed by
March 23, 2022. Upon completion of the aforementioned requirements, please notify
the Stormwater staff and a re -inspection will be scheduled to verify the corrective
measures. A time extension may be applied for, if unforeseeable circumstances arise.
Please notice that this violation is subject to civil penalty of $500.00, dependent on
origin source, per day, per violation. Failure to comply with this Notice of Violation
may result in further enforceable actions being levied against property owners.
The Stormwater Division reserves the right to enter and inspect the property located
at 585 W Northwest Blvd. as often as necessary to determine compliance with City
of Winston-Salem's Illicit Discharge and Connections Ordinance.
Thank you for your continued support and implementation of the City of Winston-
Salem's Stormwater Program. If you have any questions, please feel free to contact
me.
Sincerely,
Ladonta Clark (Jamal)
Stormwater Operations Supervisor
City of Winston Salem
Stormwater Division
Phone: [phone]
Cell: 336.416.2403
Email: Ladontac&cityofws.org

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Picture 5. Grease accumulated around a stormwater drain in the side oJ7he parking lol adjacen! to University
Parkway. Picture taken during the March 2, 2022 investigation.
Picture 6. Crease in the bottom of the sformtivaler drain in Flre side of the parking (ol adjacen/ to (lninersih+ I'nrknan�.
Picture taken during the MarcH 2, 10221nvesligntion.

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CC: Primax Properties, LLC
1100 East Morehead Street
Charlotte, North Carolina 28204

�aJangles
Standard Operating Procedures for discarding used oil:
• Please ensure all used cooking oil is filtered directing into the armadillo
machines and connected to the Mahoney storage tank to fill.
• Please Note: this is the ONLY process approved by Bojangles
• If there is an issue with your machine working properly, please place a
service call and escalate the ticket to operations if you are unable to share
with a neighboring Bojangles until repair is complete.
• If you Mahoney Tank is full, please escalate directly to:
[e-mail]
or call
1-800-892-9392
ClearView Poly Inside Storage Tank
~ M'
The ClearView Poly Inside Storage Tank is a basic system designed to provide
restaurants with safe, secure indoor storage of used cooking oil (UCO). The translucent
tank allows you to clearly see the level of oil in the tank. In addition, the attached pump
and motor (not included) will shut down automatically to avoid overfilling the tank,
causing potential spills and messy clean up.

How to clean up a grease spill
Used cooking oil is likely not a top -of -mind concern within your kitchen on a daily basis. Frying oil is a
necessity in creating your delicious food, but you probably don't think of it as a hazard.
That's the way it should be. But cooking grease spills do happen and can become a messy issue if you
aren't prepared. Grease is unlike other waste in how it should be cleaned up and knowing the right steps
to take can prevent a small mess from turning into a serious hazard. If a grease leak or spill does arise in
your kitchen, here's what to do.
1. Identify the source of the leak or spill
Not all grease spills are the same in terms of where they originate. They can come from a variety of
different sources. It could be as simple as your employee spilling a bucket on the way out to manually
pour it into an outdoor bin (which is why automated equipment is always recommended). It could also
mean your tank or bin is overflowing -- or that there is a leak in the tank. Being proactive in looking for
leaks is important in catching grease spills before they spread.
Lastly, it could also be an issue with your grease trap system. Not to be confused with the storage tank
that holds your spent oil, your grease trap holds all the waste that goes down your drain. A clog in your
inlet or outlet pipe could lead to a major issue either in your kitchen or out of the trap located in your
parking lot.
Identifying the source of a grease spill or leak is the first step toward solving the problem.
2. Call your grease recycling provider or a plumber
After you've identified the source, the next thing you should do is call your grease recycling partner or
your plumber. Which of the two you call depends on the source of the mess. If the spill originated from
a leak in your tank or an overflow, you should call your provider to either come pick up your full tank or

inspect the leak. If it's simply just an employee spill, you likely don't need to call your provider and can
properly clean the spill by following the steps below.
If the spill is coming from your grease trap, you should call a plumber. Your grease recycling provider is
unlikely to be able to help you in the event of an inlet or outlet pipe clog and very rarely does a leak or
clog stem from the trap itself. A plumber will be much more useful in helping solve the problem.
It will take time for either one to arrive at your business and there are things you can do in the
meantime to mitigate the problem or, depending on how large the spill is, clean up entirely.
3. Secure the per meter of the grease spill
Prevent a mess from spreading,
use caution signs for Liability
precautions.
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3. Secure the perimeter of the grease spill
Grease spreads rapidly when it is spilled. This is the predominant reason why grease spills and leaks can
be such a hazardous mess to corral. Securing the perimeter around the initial spill area is a crucial
measure to stopping the spread of the spill. Use some sort of solid, flexible material like a garden hose
to wrap around the spill to prevent the mess from spreading further.
Next, you need to alert both customers and staff of the issue should they encounter the area of the spill.
Caution signs are a must from a liability standpoint. This is important regardless of whether it's inside
your kitchen or outside of your restaurant, but particularly outside the restaurant where your guests are
more likely to see the messy area.
4. Remove any debris from the area
Once you have the spread under control, you need to clear out the area as best you can. If it's a spill
inside your kitchen, move any cooking equipment away from the area. Grease is hard to get off once it
latches onto something and the less things the grease spill touches, the less of a hassle for your kitchen.
Disposable, protective gloves and slip -resistant shoes is important when handling grease.
If the spill originated in the parking lot or near a trash corral, there is a good chance there will be debris
around it.

S. Time to clean: use an absorbent
Grease spills are unlike any other mess you'll encounter in a food service workplace. Most of the time,
you can just hose a mess down until it has all drained away. As we mentioned earlier, you're only further
fueling the spread if you do that with a grease leak or spill. Liquid grease spreads rapidly and water only
enhances that.
You might think you're solving the problem as you watch the grease flow away into a drainage area, but,
you're actually only making the issue worse and are also setting your business up for future issues.
Grease hardens when it dries and it ending up down the drain will lead to a clog — or potential fines from
your local municipality if it ends up in the city's sewer system.
The proper way to clean up a grease spill is to use some sort of absorbent material. Sand, sawdust and
baking soda are all potential options that will soak in the spilled grease. Cat litter is a popular absorbent
used in the restaurant industry that has been found to be greatly effective in soaking up the mess. Wood
shavings, sand or sawdust will work too. Oil-Dri is a readily available product that may not be a bad idea
to keep around.
Once you've applied whichever absorbent you chose, give it time to let it work and for the mess to dry.
6. Sweep up the solid absorbent
Once you've given the absorbent time to soak up the mess, sweep it up and dispose of it. Grease is a
tough substance to clean up entirely and you might have to repeat this process a couple of times
depending on the size of the spill and the type of absorbent you used. As you are sweeping and
surveying the area, keep an eye out for leftover grease, or if it stemmed from the leak, that the leak has
been properly plugged and that there isn't still a slow trickle of grease.
When you're collecting the absorbent, it's important to know that you should put it in the trash rather
than trying to return it to your grease bin.
7. Scrub the area

You're almost finished with the process once you've cleaned up the material you used to soak in the
spill. The final step is to clean the area up. Just because the grease is soaked up doesn't mean there isn't
leftover residue on the ground, whether that's indoors or outdoors because it could leave a stain or
make the area slippery. Grease will also begin to form an unpleasant smell if left unattended. Chemical -
free cleaning products are recommended for cleaning as you don't want grease to mix with the
chemicals in a lot of traditional cleaning products.
Simple Green is an effective, chemical -free cleaning product that is useful for grease spills and is readily
available for purchase.
Grease spills are a pain, but when they happen, you should be prepared. Following these steps will help
make the cleanup process a seamless one.

Greenwu I�Uas�te Solutions Greenway Waste Solutions
5600 Lakeview Rd
Charlotte NC 28269
704-741-7867
Info greenwavwastesolutions.com
www.g ree n wa ywa ste sol uti on s. co m
Work Order & Manifest
Job Name ■Call Ahead ■Confirmed Job Date requency Driver
Bojangles
Service Informationor
Mahoney Environmental
Bojangles #552
585 W. Northwest Blvd.
Winston Salem NC 27105
Net 30
Industrial Pumping
Disposal Fee
Pump Truck (2hr Minimum)
Per Gallon Disposal
Phone: [phone] Fax:
Alt Contact: Alt Phone:
E-Mail: [e-mail]
Type Sales Rep
Commercial
Drivers Comments:
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Time In: Time Out: Grease Disp Loci, ' Grease Gals Dispd:
Septic Disp Loc: Septic Gals Dispd: Other Disp Lo_ Other Gals D"
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3/3/22 Pump out and jett between storm drains
NC Permit NCS-01444, SC Permit 46-368-46168, Georgia FOG452, Install 5094, Inspector 50941. By signing this work order, you approve of the
work performed onsite at your establishment and agree to the payment terms set forth on your account.
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