Item #2 - IDDE SOP_V2_FINAL

Field Operations
Stonnwater Division
City of Winston-Salem
P.O. Box 2511
Winscon-Salem, NC 27102
CityLink 336.727.9000
City of Winston-Salem
Illicit Discharge and Detection Elimination
Standard Operating Procedure
(Last Update: July 16, 2021)
Definition
The City of Winston-Salem's Illicit Discharge Detection and Elimination (IDDE) program is
managed under Permit No. NCS000247. The city's NPDES governs what is and isn't allowed into
the City's Municipal Separate Storm Sewer System (MS4) and designed to protect the local
surface waters. A MS4 can be defined as a city operated system of conveyances designed for
conveying stormwater to waters of the State. The city's NPDES permit defines allowable non-
stormwater flows that do not significantly impact surface water quality include:
• Waterline flushing by Utilities
• Diverted stream flows, rising groundwater and uncontaminated groundwater
• Potable water, springs, riparian habitats, and wetlands
• Footing, foundation, and crawl space drains
• Lawn watering
• Residential car and street wash water
• Dechlorinated swimming pool and splash pad discharges at < 1ppm
• Emergency firefighting
Illicit discharges are defined as any discharge to a MS4 that is not composed entirely of
stormwater except discharges pursuant to an NPDES permit (other than the NPDES MS4
permit), allowable non-stormwater discharges, and discharges resulting from fire -fighting
activities. Common examples may include, but limited to:
• Grease
• Automotive oil, fuel, and antifreeze
• Paint
• Sanitary Sewer Overflows (SSO)
• Concrete slur
• Debris
• Wash water from laundry and cleaning activities
IILL L��jl.tT1 City Council: Mayor Allen Joines; Denise D. Adams, Mayor Pro Tempore, North Ward; Dan Besse, Southwest Ward; Robert C. Clark,
West Ward; John C. Larson, South Ward; Jeff Maclntosh, Northwest Ward; Morticia "Tee -Tee" Parmon, Northeast Ward; Annette Sappio, East
Call 311 or 336-727-8000 Ward; James Taylor, Jr., Southeast Ward; Lee D. Garrity, City Manager
city[ink@)cityofws.org

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Examples of illicit discharges. The photo on the left shows paint in the MS4 system. The photo on the right shows grey
water discharging from a drainpipe.
Sources of illicit discharges can come from certain activities or illicit connections. Illicit
connections can be defined as a storm drainage system, whether pipe, ditch or other
conveyance that is connected to the MS4 and undocumented in construction plans. Illicit
substances can be defined as any substance that is not stormwater runoff flowing into an MS4
system. Common sources of illicit discharge substances or illegal connections include, but
limited to:
• Sewage cross connections
• Failing septic systems
• Straight pipe waste
• Industrial facilities such as concrete plants
• Spills
• Illegal dumping
• Animal waste
• Private/commercial vehicle accidents
• Laundromats
• Landscaping companies
• Residential and public swimming pools
• Automotive shops and (mobile) car washes

Failing septic tank
Grease violation
Animal waste Concrete plant (Industrial facilities)

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Oil spill in roadway Grass clipping in roadway from landscaping company
The City of Winston-Salem has on illicit discharge, connection, and disposal ordinance that regulates the
introduction of illegal pollutants to the City's MS4 and receiving streams.

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Modes of Entry and Discharge Flow Types
Illicit substances may enter the MS4 system through multiple modes of entry. IDDE Manual
Direct entry refers to a discharge into the MS4 system that is via a sewage pipe or shop drain.
Examples of direct mode of entry include:
• Sewage cross connections- Illegally plumbed sewer lines
• Straight piping- Directly bypassing septic fields via a pipe directly to a waterway
• Industrial/Commercial cross connections- Such as a shop floor drain
Indirect entry refers to discharges that are generated outside of the storm drain system that are
conveyed to waterways via storm drain inlets or infiltration. Examples include:
• Groundwater seepage into the storm drainpipe
• Spills that enter the storm drain system at an inlet
• Dumping liquids into a storm drain inlet
• Outdoor washing activities that flow to storm drain inlets
• Non -target irrigation from lawns that reaches the storm drain system
Discharge flow types are typically dry weather flows. Wet weather can significantly increase or
decrease the impact of pollutant loads. Discharge flow types are composed of:
• Sewage and septic flows from sewer pipes and septic systems
• Wash water flows- grey water from laundry, car washing and floor drains
• Liquid wastes- oil, paint, process water (radiator change etc.)
• Tap water- leaks from the drinking supply system
• Landscape irrigation
• Ground and spring water flows
Tracking System
Reports of illicit discharges may be initiated from many sources. They may come from a citizen
or City employee report, a stream walk observation, an outfall inspection, Water Quality
Monitoring (WQM), Fixed Interval sampling or by other means.
A City's Rocksolid Service Request System is a citizen or employee IDDE complaint generated
through City Link, a phone or email service provided by the city for submission of identified
issues. City Link is reached by dialing 311.
Stream walk observations by Stormwater and/or consultant staff may discover illicit connections
to local waterways. These connections may be traced to their source for IDDE and outfall
investigations.

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WQM, Total Maximum Daily Load (TMDL) and Fixed Interval sampling by stormwater staff may
lead to a discovery of illicit substances in the City's waterways that may be traced to their
source for IDDE investigations.
Obiectives
The objective of the IDDE program is to:
• Detect and eliminate illicit discharges, including preventable spills and illegal dumping
into the MS4
• Implement appropriate enforcement procedures and actions
• Maintain a GIS map (within ARC Map) showing the permittee's major MS4 outfalls to
state waters receiving discharges
• Inform employees, businesses, and public of hazards associated with illegal discharges
and improper disposal of waste
• Prohibit illicit connection(s)
Base Map for NOV IDDE
The MS4 inventory is accessible as a GIS layer and amended from submitted new
development as -built plans and field surveyed locations by staff and/or contractors
• IDDE locations are data points recorded, by fiscal year, on a new point file layer on the
same map for historical purposes and data comparison/contrast and analysis
• G:\Techn Projects Files\IDDE - Complaints and NOVs\IDDE NOV map
Pre -Investigation Procedures
1. If an illicit discharge comes in while we are in the office, we can utilize the following
information to take out in the field with us. Prepare GIS maps from ARC Map, study the
public MS4 inventory from our GIS system, topography and any other pertinent data
relating to the information that you receive regarding the illicit discharge.
2. If needed, utilize a currently calibrated YSI meter and the HACH nitrate and chlorine
meters for onsite illicit discharge detection. We only use our chlorine meters for
swimming pool related illicit discharges.
3. Print materials that will assist in the investigation such as maps and IDDE and
complainant contact information or carry it on a tablet if possible.
4. Stormwater staff will carry all appropriate PPE- safety vests, steel -toed work boots,
rubber boots, hard hat, gloves, safety glasses, and first aid kit.
S. Load up the YSI and HACH nitrate and chlorine meters. Make sure you have your phone
with camera. A flashlight, measuring tape, dye, manhole hook, traffic cones, sample

7
bucket and any other relevant site materials or tools should be in each work vehicle
ready to go. Different IDDE complaints will require different materials.
IDDE Investigation Procedures
1. City of Winston-Salem stormwater staff generally follow the IDDE guidelines in the
"Illicit Discharge Detection and Elimination" October 2004 manual published by the
Center for Watershed Protection (CWP) Chapter 13, pages 147 through 172 for the
investigative and tracking SOP for an IDDE. Basic guidelines are listed below.
2. Determine the source of the illicit discharge by speaking with the property
owner/manager/customer/complainant to take notes and gather as much information
regarding the IDDE as possible. If there is no further information that the customer can
give staff, then we will start where the complaint was determined to originate from.
Also speak with the IDDE offender if possible, to further investigate the situation.
3. Check the IDDE area for normal creek or water conditions for the given watershed (i.e.
no obvious illicit discharge or SSO, normal YSI and nitrate readings, etc.). Each streams'
parameters may differ or are altered by dry and wet weather. If "abnormal" creek or
MS4 conditions are present (illicit discharge, SSO, out of range YSI and nitrate readings,
etc.), test stream water by following protocols to track down the pollutant source and
notify your supervisor. Normal ranges for water conditions are as follows: pH: 6.5-8.5,
DO: 80-120% or —8 mg/L, ammonia: <0.5, nitrate: <10, TDS: 50-250 mg/L, and
conductivity: 150-500 µS/cm. Temperature is seasonally dependent.
4. If there is a pollutant source visible, track the IDDE upstream to try to isolate and
pinpoint the source of the discharge unless known. Also, track downstream to try to find
the extent and possible implications of the discharge. The presence of any illicit
substance can and will be affected by wet weather rain events which increases the
velocity and decreases the clarity of the stream, while the wet weather event pushes
the illicit discharge downstream.
5. Several techniques used to locate an illicit discharge may include:
• Two different colors of tracing dye that may be used in the MS4 to identify
multiple tracking locations.

N
• Smoke testing may also be done to locate cross connections.
Slower
• Closed circuit television video trucks utilizing rovers, which are remote controlled
machines deployed in pipelines to locate breaks, clogs, and intrusions.
G:\Camera Truck 8001\SOPS, Templates, and Manuals
• Pole cameras can be utilized if the situation permits a straight shot into a
manhole, straight pipe, or catch basin. They are limited by curves in the pipe. We
utilize Envirosight Quickview pole cameras.
https://www.envirosight.com/guickview.php
If the IDDE appears to be from the MS4 system, utilize the methods outlined in the
Center for Watershed Protection 2004 Manual and follow any other incident specific
instructions from the supervisor.

E
6. There are several methods that can be utilized to eliminate illicit discharges for
corrective actions. They include:
• Disconnect incorrect lateral service lines and ensure they are connected to the
correct line
• Clean blocked lines by flushing, pigging, or rodding
• Collapsed, blocked, or misaligned lines may be excavated and replaced
• Manholes may be repaired or replaced by raising the frame and lid to prevent
ponding and groundwater infiltration
• Reroute illegal connections from storm drains to sanitary sewer lines
• Plug illegal connections to the MS4
IDDE Sampling Collection
Samples collected during an IDDE investigation are used to investigate the potential source of a
spill. In most cases, 3-5 of these parameters are indicative of an illicit discharge. Some samples
go to Pace Analytical (Kernersville Service Center) located at:
1377 South Park Drive
Kernersville, NC 27284
336-996-2841
https://www.pacelabs.com/company/lab-results/NC-Kernersville-Service-Center.html
Stormwater Employee Login:
https://Paceport.pacelabs.com/ClientPortaI/authenticate/loginForm.isp
Current Pace Laboratory Contact (July 16,2021):
Stephanie Knott ([e-mail], 704-875-9092)
Samples collected during an IDDE investigation that are tested by Pace Analytical include the
following:
• Metals (Cadmium, Chromium, Copper, Lead, Nickel, Phosphorus, Zinc)
• Nitrates/Nitrites/Total Kjeldahl Nitrogen
• Biological Oxygen Demand (BOD)
• Total Suspended Solids (TSS)/Total Dissolved Solids (TDS)
• Fecal Coliforms
• Turbidity
Parameters sampled in the field (YSI, HACH nitrate or chlorine meters) include:
• pH
• Conductivity
• Dissolved Oxygen (DO) in both % and mg/L
• Ammonia
• TDS
• Temperature

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• Nitrate
• Chlorine (for illicit swimming pool discharges
Sampled parameters can be indicative of, but not limited to, the following:
• Sewage- High Ammonia, Conductivity, Color, Surfactants, Fecal, Turbidity
• Wash water- High Ammonia, Color, Conductivity, Surfactants, pH, Turbidity
• Industrial Liquid Waste- High Ammonia, Chlorine Color, Conductivity, pH, Turbidity
Spill Containment Information
If a spill has occurred at an IDDE investigation site, containment procedures should be initiated.
Absorbent materials should be placed to prevent spills from reaching storm drains or
waterways. Stormwater staff will carry aggressive liquid absorbent mats, universal liquid mats,
oil mats, socks or berms and floor dry material (kitty litter) to quickly contain the spill. All
absorbent materials are found on each work vehicle. All appropriate PPE previously mentioned
should be utilized.
Smaller spill cleanup materials can be disposed of in trash bags and placed in trash cans or
dumpsters. After a larger spill has been responded to and cleaned, all absorbent materials
should be disposed of at 3RC EnviroStation - Household Hazardous Waste, located at:
1401 S Martin Luther King, Jr. Drive
Winston-Salem, NC 27101
Hours of operation are Wednesday through Saturday 9 am to 3 pm.
https://www.cityofws.org/1158/3RC-EnviroStation---Household-Hazardous-
Lists of accepted and non -accepted wastes can be found here:
https://www.cityofws.org/1160/Accepted-Not-Accepted-Items
Reporting a Release
The Winston-Salem/ Forsyth County Emergency Management Director and
Coordinator/Operations Officer should be contacted.
Current personnel (July 16, 2021) is:
Name (title)
Phone
Email
August Vernon (Director)
336-917-7071
[e-mail]
Robert Reese
336-917-7075
[e-mail]
(Coordinator/Operations
Officer)

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City Link: 336-727-8000 or 311
https://www.cityofws.org/326/Emergency-Management
To assist with spill cleanup, if not already contacted, the Winston-Salem Fire
Department/HazMat Team should be called.
Fire Department Dispatch: 336-773-8056
Hazmat Non -emergency: 336-727-8053
To report a fish kill or an illicit substance release of more than 25 gallons we immediately report
to NC DEQ Winston-Salem Regional Office.
336-776-9800 Front Desk
https://deg.nc.gov/about/divisions/water-resources/water-resources-
permits/peres/emergency-response
IDDE NOV Procedures
1. Use the City of Winston-Salem NOV template to create an NOV when a violation to the
Stormwater Ordinance Chapter 75 Article I has occurred. Detail all action items and give
a clear deadline for the action items to be completed. Once approved by the Assistant
Stormwater Director or Field Operations Director, issue the NOV to the property owner
of record, tenant, or other designee via means of hand delivery or certified mail. In
addition, use an Acknowledgement of Receipt for violators that received hand delivered
NOVs.
..\IDDE - Complaints and NOVs\ACKNOWLEDGEMENT OF RECEIPT.doc
2. Follow up with on -site visits or violator communication, if necessary. The follow up is to
ensure full compliance of the action items by the given deadline. Examples of action
items may include:
A. Immediate cease of illicit discharge
B. The cleaning up of any illicit substances in storm drains such as paint or grease
(hiring of an environmental company may be needed for vacuum or pump
trucks),
C. Training of staff on storm water protection, and SOPS for prevention of future
occurrences.
D. Collecting manifests from environmental companies if substances are removed
3. Photograph all IDDEs, document all site inspections and findings, utilizing the City of
Winston-Salem's Illicit Discharge Complaint Report. If necessary, map the illicit
discharge site, save emails and any other pertinent information regarding the violations.
G:\Techn Protects Files\IDDE - Complaints and NOVs
4. If the NOV recipient is non -compliant, and upon arrival back to the office, please update
the supervisor of all correspondences that occurred on site.
5. If a user who discharges into the MS4 in violation of the city's ordinance more than
once within a 12-month period, shall be assessed a civil penalty at one category level
higher than the category assessed for a first time offender of the substance

12
discharged. Chapter 75.11 Winston-Salem Ordinance The continuation of the violation
shall constitute a separate and distinct offense for the purpose of assessing a penalty.
Stormwater staff will assist the Department Head and the Stormwater Environmental
Control Supervisor in compiling concise, factual documentation of the violations to
resolve the NOV issues.
6. If the NOV recipient is compliant and all violation issues are resolved in the timeframe
given, then a close out NOV letter is sent to the property owner and/or the
operator/tenant to document the fact that there are no longer violation(s) occurring at
the location.
7. Complaint reports are completed in the office for every IDDE that comes to the
Stormwater staff. G:\Techn Proiects Files\IDDE - Complaints and NOVs\Templates
Based on the findings, it may be necessary to also issue an NOV to ensure that the IDDE
is eliminated.
8. While investigating the IDDE, it may be appropriate to distribute door hangers in the
vicinity or mark storm drains with 'No Dumping' tags or stickers. These are considered
educational material and are tracked in the spreadsheet at:
G:\Techn Proiects Files\Education Outreach
Examples of hangers and tags are found below:
Concrete slab
4 tagging- Field
staff can tag
F.. I�
storm drain
spray paint
y f Concrete slab
catch basins.
'No Dumping'
Stickers- To be
placed atop
concrete slab
catch basins.
Sty t>~tn,t
naMn
Important Infarmatlan
Abut Storm Drains
The 6te,m ens er sy5lem tames amredtetle
water rurtoR from roabs, perking IOW end Whey
imperviou6 surracee tlirenty W M creeksdM
streams of W nslon-Salem.
stormweter moon In nce namlrer one reus6 at pd
lotion to ou[ surface water. Fartil¢ers, pdsticiaes,
II liom autoawbll66, en[draeze, pant, Wfpentlne,
[hemlcdis of any I,intl. Del wade, grass clipping,
litter entl tlehns ali have a r gepve Vmpen en the
goal try of our surface water
Mu can help proton ourw Wr quality by being Iba
foaowyng: '
• karat Wi anything, but rain, InW a sbgn Brain.
• Pick up Inter.
StebilUe and vegetate bee era —fig areas a
Year town,
• ��mil IerEl'rzar ono pesI d. use WHrnv
tGrectiore pit ore parkr3ge.
• caaea are rrwpaen m pet wade prepany
• ewe roar �rtoa ownmemiel �nrwaen.
Rerycle usee moWr rnl
lbu un heap prdan our mfar qualley
Report sueP—d poliutlen going
Inma.wamgramrm mom.
Coil 74]748g -
Clean tp ,I¢ibjTj, a'¢
Re¢ponsiblilty
Storm drain door hangers -
Placed on the doors of
homes in the immediate

13
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iYr riI %q hrkd..J eM
IN PL. J'JJI
WI m IUI..% rnt kL 27102
CII}Lir& 33672T. W
Date
Use the date the NOV Letter will
be mailed out.
M
True
compemy More or MvWr
Address
C4 she Zo
Pin amber:
Can be found on Geo-Data or GIS.
Can be found on Geo-Data or GIS.
RE: NOTICE OF VIOLATION
Imeri the daseripfiori of Me A' V hgre. — A briefgeneral description of the IDDE.
To Whom .Ft May Concern/ or nanw.
`The
This letter %%ill serve as a Notice of11 olatiom [ TOi`j of the illicit discharge of the
Watershed' is
substance to the City of Winston-Salem's municipal separate storm serer system
(hfS4) of They W� Etersheo. City Ordinance Section 75-6(aXl) M. "It shall be
found on GIS
unla,ATal for any person to allaw. directly or indirectly, any1himg other than
stormw r- whether solid, liquid, or vegetative, to be discharged_ deposited, or
placed in such a location that may reach, or be blaam or scattered into the municipal
separate storm sever sytem The MS4 is defined as all storm drain
sy L watercourses, and water of the State v►ithim the City limit and any cf the
City's extraterritorial jurisdictions. All disl: ges to the star=,vaterdrainage system
must be monitored and controlled in order to eliminate pollution sources from
entering the waters; cd ffie Staff.
Describe the
experience of
Ths 0�y of Wr€ eanL-Safem Store ater Dniskn receiuedacoWlaintreporting--- .--
responding to the —
From here, this is where you tell the erne story- Mea a times, ems, kl catiomsr
NOV starting from
people m2dete-
the moment you are
The City of Winston-Salem StormiArater Dnision is re n grin, the follow action
on site.
items to be completed:
�- Add the first aetio� itr3R2 hr3re
Action items are necessary steps
i. Add the second action ifem ,here
that the responsible owner must
complete to be in compliance.
3. Etc. if needed
All work associated vhdth the abme-mentioned action items shall be completed by
(Date). Upon compleCon of the aforementianed requirements, please notify the
Stormuater staff and a re -inspection %ill be scheduled to verify the corrective
measures- A time extension maybe applied for, if unforeseeable circ stances arise.
rC od. M.)c Alkn h6uh. Ikirx ML)o Pr Icrly r .W-ffiW d; Nn Bch— Sucil.n chi w)h.rL R.63rI{. C6�L,
x'-d;MW";1 . C. Lynam!Sr655 set kffMw Jmc� N: kh WVurl; MWici.-Tet-Tcc-P-4%idea Ward; A —Mc S,fpr,
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I ILJrna.I.ylu,Jr.,Suah-mWd;cyyA!vrmLmr.Lfta-O ily
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14
2
Sign and Date
Please notice That this violation im aubaect to civil penalty of up to S 100. r
reskrrtiNd or 3300.-00or a comm?,cial bwdress, dependent on Origin eourS per a
day, per a ytolati,on, Failure to comply with this Notice of Violation may result in
ftuther enforceable actions being leyted agauurt Propsqv o► mps x apw of drelr
eta lmss nme &perraft an whal the recora� In Arc Asp or -Geo data (4wer
The Starmwater DMaion reserves the right io enter and inspect the property located
M Ad*ess as often as necessary to determine complterue with City of Wineton-
Salem's Illicit Discharge and Connections Ordinance.
Thmik you for your continued su�ort and tmplementatton of the City ofV��bMWM-
Salem'e Stormvvater Program. If you hate anv questions, please feel fee to contact
me.
Sincerely,
Your nwna
YOW aria
CI(y of MWron salam
FieldOperwlow Deparrnmne
Phow: Your ofts number
Ca11: Your C-110ham
Fax. [phone]
You can CC the
business owner(s) DG: ThIs spot rs )br wro .�Vu art sanding 01 to More people MW are we on rke
and other involved adaMi
parties.

15
Stornm-ater Illicit Discharge Complaint Report
Reporting Entitv
Name of Contact Person:
Title of Contact Person:
Phone Number(s):
Date of Occurrence:
Time of Occurrence:
Alleged Illicit Activity Information
Business Name, if applicable:
Responsible Owner's Name:
Title of Responsible Person:
Address:
Parcel Number of Location:
Phone Numbers(s):
Description of Complaint:
Action Items to be Resolved:
• `Contact' is the entity reporting the IDDE.
• The date and time correspond to the time that
the complaint was received by Stormwater staff
• Responsible Owner information
can be found in Geo-Data or
GIS.
• Parcel/PIN number can be
found in Geo-Data or GIS.
General description of the IDDE. Example:
"Lawn debris in stormdrain "
Result: Completed I Explain the sequence of events while
responding to the complaint.
Report Investigated By:
CSR#: Name of Stormwater staff leading investigation.
The CSR# can be found on the NOV
Complaint that we receive from Citv Link.
Stormwater, City of Winston-Salem
Suite 53, City Hall, 101 N. Main Street, Winston-Salem, NC 27101
P.O. Box 2511. Winston-Salem_ NC 27102-2511

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Managing a Customer Service Request (CSR)
The CSR database, Rock Solid Oneview, serves to track customer service requests. Rock Solid documents our records
and allows for CityLink to give follow-ups if a customer calls back and requests it. Employees can view, edit, and
closeout these requests. The CSR database must be updated whether a complaint result in a Notice of Violation (NOV)
or not.
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In the "Search" bar at the top of the main screen, type in the CSR service request ID number.
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Language Llne lnterprela Number N/A ■■■®
Post Event Was anollceof vlelstbn3ssuetl� N/A
Pest Evem-was ahmemem lever Issued? N/A
Post Evert- Were there any— Izsuetll N/A
Lxatlon Infonna[ian
Pon Event -Was thee a successful wmpllance letter lssuetl2 N/A
enpnen' Repen,ng the storm Ma,n,s eleggetl,n Item a{tann Lenguiaw or. and says Ue person iNlnq al e
tMs atltlress pm the leaxs b the ffinnn tlmin- I adNaetl we w41 Imesll9ale.
01teUMw EMerprtet+pa;Lplla A
Case Number, CAS265(b-0}V]CR
]
NO lntegratlon woddlow ezlms far TFo-olscM1erge vldatlon ease e A s e wet u
PuhLle Camnlcm ApPrommete Mdreaz'
aI�W Fw PP, wvsstensalem,
®1MnaNArsalem m .eon Luxes rM 8 Nortn Caro9na, 2]10]
w,nsbnsdem has updatetl tms serwce requestis stamsirem'Rere,ved'to',n Process. LaVLnga a/ai�a, ao xtaasa
➢ Once the desired CSR has loaded, go to the action menu in the top, right-hand corner and select "Upload
Attachments" to upload pictures taken during the IDDE investigation. Use the "Public Comments" section at the
bottom to add updated information from the investigation that is available for anyone to read.

17
service Raquest Details Request ID# 2035363: TFO - Discharge Violation Case o t Anton Meru .
crearee_uar te.2a21 �, 123a PM L>ra urmkrt Mar xa. ffi7paaemaM
Private NMes © YriVete All
Additional Data ® Ylmston Sdm May 18, 2021 @ 12:39 PM ® Q
Neamy Requests This request was assigned W Andy Allen and a nflhgCatlM was Sent To 3ndra [e-mail],
Workflow Logs ® lifirstm>-Salem ..,to 1 [d rZd2 PM ® Q
Event Logs NotlkPatlanswere sent lo4 users',
1. sdkip@cityorwaorg
Integration Lags 2. lacontac@e1hofws'erg
3. andrewa&ityefws org
4. r teendwi yo oft;
®IYaealOIF911tl11 May 18,2021@1242 PM
Nell fiestions were seM to l .seen'
1. ladcanac&Khrefw s.arg
® Wa q—Salem MaY 18, 2021 @ 1243 PM
This request was assigned to Ledonta Clark arld a nmdficadmn was sent to_ ladomac@caymfivs nog_
Robmtllockery Maylits Laq—PM 69
Slarmwater staff amved on the site at 1 pm on Tuesday. May 181h 2021 to ii—legate the compiaial Staff found three storm drains near the property (on the intersection of Longview Dr and Simmons St) to be possibly eloggetl with leases. Staff collected photos of the dra
l,a and completed an IDpt reprxl for the complaint_ PhMaa were elan gemm tenon cwingtmn and the so-eeta oi�9lmn to nave me denims cleared mat a re«9aary
➢ Click on the "Private Notes" tab on the left side of the screen to add comments that city employees can read and
to view the work -flow orders of the CSR.
3B deFieque5iDetails Request ID# 2035363: TFO - Discharge Violation Case
I - Loa - Mary 2t, 2,21 tp an ea nM
F—te Notes ©
Assignment ..
Request Details
Additional Data
Asslyned ro 1ad,.r=
Prrvac/'. Pr hate IMake PUbl'cj
8
Nearby Requests
Curreirl Siat S Closed
® Wnatis theaddress/location of the discharge violations 1600 Longview Dr.
Wme mw Logs
Describe any nearby landmark' hillpulhar
8 Derice
Event Lags
Is the atom, drain clmgged+yes
Sonia Yolaw
Iraegranon Logs
ol.5cscl com
Describe the suWdances being discharged:leaves
336-6959825
.. -
peserlp¢the lndindVat/ve'-'^I¢dlscharging the s,b9lanCe l,Io the storm denim', Pergonli,m9a11600
SUDmIRed Do Unavailable
tmngvlew Dr.
Lamoaoe Line Imeremter Number'_ i '
Please sekG a"ua for this sew ce request.
Status. CFosed
Recelred
]n Process
among Fri aeseurres
Referred To ❑apt
dncekd
Public Comments © S
® W.-ImSishim M.r t-.._ 302i -3 nrp _R
W In51o11-$alem has updatetl tnl5 Service request s stains from'RECHved to n PrOCesS.
I
1` Action Menu
Attaenta is
MEMO
■
tter tsar adz WA Lo 0-InFermaiion
m Iron mr 16DD Longriaw Dr, and saga me �araon Irving at
rased we well invesilgMe_
Q
Case Number, CAS-2656601WC8
r�w�r sr
Inlenral�n- _ _ .a�15
}
No in[egraElon workfl,w esisis for: FFO-piischarge Violslion Cese
App—nnete Address_
1npP LONGVILW pR, w1n MOirSalem.
North Carolina, 27107
Let/Lng_ 36 0]52]3, -8D213458
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"Current Status" in the "Assignment and Status" box in the top left of the screen, which will generate a new dropdown
"Edit Status" window. Select the desired status for the CSR and click "Update."

18
ACKNOWLEDGEMENT OF RECEIPT
I hereby acknowledge the receipt of the following document(s) from the StorMwater Division of
the City of Winston-Salem:
Notice of Violation:
Property Owner:
Physical Address of Discharge:
RE:
Signature of Recipient
Printed Name of Recipient
Signature of City Representative
Printed Name of City Representative
Example: Illicit discharge offuel
into city's MS4.
Can be found on Geo-Data
Title of document being
delivered.
Sign and print
Date ***An Acknowledgement of Receipt should
be used to provide evidence that the recipient
of the NOV has received the NOV. It will be
kept for our records. ***