HomeMy WebLinkAboutintake trainingDURHAM
• (919) 560- SWIM [7946]
Hotline
1869
• Advertised purpose
CITY OF MEDICINE ti 20% of all investigations last year (381 total WQI)
• Calls ring every phone in WQgroup
• If no answer, goes to VM
• Everyone trained to answer the phone if they are in office
DURHAM
Information to Collect from Callers
I= • Description of the problem and a specific location (most often a
1869 physical address or landmark)
CITY OF MEDICINE
• Name, address, and phone number of the complainant
• Date and time when the observation was made
• Any associated stream or stormwater structure (has the spill or
discharge reached the street, a storm drain, or a stream?)
• Any information about a business if one was involved in the
possible violation
DU RHAM
1869
CITY OF MEDICINE
Database Entry
® WQInvestigations: Database (Access 2007 - 2010) - Microsoft Access
Main Switchboard u Overview Map � E WQ I--Figatiwrs VV---2
l 21W�vestigation
CR Fi9 Add New
u Print
Investigation overview Field Investigation Task Details Water
Investigation Type
Complai nant's Descri ption of Problem and Location
caller saw a white van parked in the Sams's club parking lot at South
Square. Several workersaround the truck were washing cars. Wash
waterfrom the operation was seen flowing intothe storm drain.
Caller observed this at loam on 11/17/11
Complaint From
First Name Sean
Last Name Doig
Company
Street Address
Address Line 2
city Durham
State NC
Zip
Primary Phone
Secondary Phone 919-22"697
Email annoyingman@gmail.com
Role Complainant
Complaint Date and Source
Date Time 14:35
Source IHotlinecall
If Other, please
describe:
DURHAM
1869
CITY OF MEDICINE
Email Notice to WQ Group
StormWaterQuaIitv@durhamnc.gov
Subject: "New Investigation: XX WQ XXX: [5-word description]
In body of email, include:
• Date and time call came in
Triage
• City limits
• If NO 4 county
• Type of problem
• Trash
• NIS
• Construction debris
• Zoning enforcement
• Drinking water
• WM
• High Priority/Major Spills
• SSO
• Petrol spills
• Haz Mat spills
• Unknown material spills
Server Files
Make a shortcut on your desktop to:
F:\SW\Division Files\Quality\Docs\Investigations\Investigation
Procedures\Contact List for Water Quality Investigations.xlsx
Navigate to:
F:\GIS\Files\PKG\WQlnvestigationsDB\BIN\
Copy this shortcut to your desktop:
WQDBDev.BAT - Shortcut.lnk
Construction Sites
City Limits?
• No? 4 County
• Yes?
• < 12,000 sq ft : CITY
• Make a WQ Inv.
• > 12,000 sq ft: COUNTY
• Refer caller to Karyn Pageau w/County E&S