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Home My WebLink About03 Office Pre-InvestigationIDRHAMuOffice Pre -Investigation Procedures step 1 Check the Investigation Complaint Log in the WQ Database 1 8 6 9 Ste 2 CITY OF MEDICINE Check for any complaints sent to the Water Quality group email (StormWaterQua l ity@d u rha m nc.gov) Step 3 Respond to complainant via phone or email Step 4 Search the Water Quality Investigation Database for prior investigations and violations at a property or a business Step 5 If the WQ Investigation involves an industrial or suspected industrial activity, follow the steps outlined in the IDDE Investigations SOP under Industrial Activities on page 9. Step 1: Check the Water Quality Complaint Log ❑ Investigations Data Entry I EM Add Investigation ❑ View Complaint Log Click on an investigation to view the full record. CRFile Date faller Description ❑ Search Investigations 1SWQ209 W1412015 CitySSO ❑ Reports ❑ Weekend Enforcement 15WO208 121$12015 High turbidity in stream ❑ Sewer Spill Reports 15WO207 121312015 Leaves blown into, drainage ditch ❑ Assign Spill IN 15W0206 12/11/2015 Possible SSO across from 538 Green St. ❑ Open Change Lag Form 15WO205 12110/2015 Leaves in the street at 207 Edwards Street 15WQ204 IL211012015 Leaves in street and car leaking oil in street at 1109 Stonehedge Ave. 15WO203 121912015 Sewage leak at809 Lee St. (sewage pumpfailure) Add New Investigation Field Address Lead I nve stigator Entered By 1606 University Dr Patrick Hogan PatrickHo 600 Douglas St Jim Azarelo JamesAz 3525 Hope Valley Rd Jim Azarel❑ JamesAz 520 Pamlico Patrick Hogan PatrickHo Patrick Hogan patrickho Patrick Hogan charlotteda Patrick Hogan patrickho o zz IDRHAMuStep 2: Check Your Work Email Account 1869 CITY OF MEDICINE Step 2 Check for any complaints sent to the Water Quality group emai (StormWaterQuality@durhamnc.gov) DURHAM Step 3: Information to Collect from Callers I= • Description of the problem and a specific location (most often a 1869 physical address or landmark) CITY OF MEDICINE • Name, address, and phone number of the complainant • Date and time when the observation was made • Any associated stream or stormwater structure (has the spill or discharge reached the street, a storm drain, or a stream?) • Any information about a business if one was involved in the possible violation DU RHAM Step 4: Search the WQ Investigations Database 1869 CITY OF MEDICINE ❑ Investigations Data Entry ❑ View Complaint Log ❑ Search Investigations ❑ Reports ❑ Weekend Enforcement ❑ Sewer Spill Reports ❑ Assign Spill IDs ' Enter Search Criteria CR File If Date of Initial Investigation Investigator Location Contacts Business Name Investigator's Description Search Clear Search Close Search WFllett Investigation Date Investigator Contacts Field Address C—pany Investigator's Field Description 21W0999 10/10/2021 James Pflaum Bob 13254 Somewhere in durham 21WQ999 10/10/2021 James Pflaum Bob Newham 13254 21W0999 10/10/2021 James Pflaum Sean Doig 13254 Somewhere in durham Somewhere in durham 21WO999 10/10/2021 James Pflaum Jeff Lecky 13254 COD Somewhere in durham 21W0999 10/10/2021 James Pflaum Jon Baker 13254 20WQ452 4/5/2020 Jim A2arelo COD Somewhere in durham DURHAM 1869 CITY OF MEDICINE Step 5: Industrial or Suspected Industrial Activity When a WQ investigation involves an industrial or suspected industrial activity, the investigator should follow these steps: 1. Search the Industrial Stormwater Inspections database for: a. a record of the facility/operation b. the NPDES permit status of the facility/operation C. the history of Stormwater compliance inspections of the facility/operation 2. Discuss the nature of the complaint or investigation with a Stormwater Inspector 3. The Stormwater Inspector will assist you in determining whether the discharge is allowable under City, State, and Federal law. 4. Follow routine WQ investigation procedures, unless the Stormwater Inspector has requested to take responsibility for investigating the complaint. 5. If you confirm that the facility/operation is an industrial activity, report the findings of the investigation to the Stormwater Inspector. 6. A record of the investigation should be recorded into the Industrial Stormwater Inspections Database. 7. The Stormwater Inspector may conduct a full compliance inspection, depending on the scope and results of the WQ investigation. DU RHAM 1869 CITY OF MEDICINE Extra step: Pre -investigation Checklist Appendix E (page 43) in the Investigations IDDE SOP OFFICE CHECKLIST ❑ Check City and County jurisdictional boundaries using ArcGIS to see if complaint is located within the City limits. ❑ Check the Water Quality Complaint Log to avoid duplicating investigations. ❑ Check for any complaints sent to the Water Quality group email (Storm WaterQuality@durhamnc. gov). ❑ Search the Water Quality Investigation Database for prior investigations and violations at a property or a business. ❑ If the WQ Investigation involves an industrial or suspected industrial activity, follow the steps outlined on page 9 of the IDDE Investigations SOP. ❑ Contact complainant before leaving office (if possible). ❑ Properly fill out the WQ Complaint Log before leaving office - must include pertinent contact and complaint information (address, description, and investigation number). ❑ Water Quality Investigation Form with contact and complaint information ❑ Safety vest ❑ Steel -toe safety shoes or boots ❑ Hard hat, safety glasses, and ear protection ( must be worn on some work sites) ❑ Camera ❑ Cell phone ❑ City -issued business cards ❑ City -issued identification badge ❑ Tablet PC or printed ArcGIS map of appropriate area and utilities LAB AND STORAGE ROOM ❑ Check Chemetrics kits for ammonia, MBAS, chlorine, copper, phenols (ampoules and stabilizer solutions). ❑ Empty full Chemetrics waste bottles into appropriate containers in the lab hazardous waste cabinet.