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Home My WebLink About02 Investigation PrioritiesPUBLIC WORKS CITY OF DURHAM Investigation Priorities Some s How do these priorities apply? Every pollution tip/complaint/report is important and must be investigated expeditiously Some are more urgent than others This guidance is meant to help investigators prioritize their work in the face of multiple contemporaneous investigations PUBLIC WORKS CITY OF DURHAM Unit Performance Standard/Goal The Unit is rated based, among other things, on our collective responsiveness to investigation tips/complaints/reports. Duty Major spill response Group average response time Group max response time Goal Time I Within 1 business day Within 2 business days 5 business days These goal times are reassessed generally on an annual basis and may be altered depending on staff level and group work plan goals. PUBLIC WORKS CITY OF DURHAM Priority Guidance MediumHigh City SSO Private SSO — low density Yard waste (grass, leaves, etc.) residential/single family/ duplex Private SSO Commercial/Industrial/ Construction and S&E (City Apartment Septic system responsibility) Residential/Commercial/ Laundry discharge Sand filter discharge Industrial Illicit Connection Petroleum spills (all types) Surface washing Cooking grease (storage issues and small spills) Hazardous spills Mobile vehicle washing Trash dumped in channel Unknown leak Paint spills Water leaks (private side) Fish kill Concrete washout PUBLIC WORKS CITY OF DURHAM What's a "Major Spill?" City SSO Private SSO Commercial/Industrial/ Apartment Residential/Commercial/ Industrial Illicit Connection Petroleum spills (all types ) Hazardous spills Unknown leak Fish kill PUBLIC WORKS CITY OF DURHAM ...stuff like this, but this isn't an exhaustive list What's a "Major Spill?" city SSO Private SSO Commercial/Indus Apartment Residential/Commercial/ Industrial Illicit Connection Petroleum spills (all types ) Hazardous spills Unknown leak Fish kill PUBLIC WORKS CITY OF DURHAM Always major What's a "Major Spill?" City SSO Private SSO Commercial/Industrial/ Apartment Residential/Commercial/ Industrial Illicit Connection Petroleum spills Hazardous spills Unknown leak Fish kill PUBLIC WORKS CITY OF DURHAM Just the ones that meet state reporting rules What's a "Major Spill?" City SSO Private SSO Commercial/Industrial/ Apartment Residential/Commercial/ Industrial Illicit Connection Petroleum spills (all types ) Hazardous spills Unknown leak Fish kill PUBLIC WORKS CITY OF DURHAM Absent any more info, better to investigate immediately out of caution After -Hours F,&nqCj8jj0nS • Investigators are expected to stay after hours for investigations of: • High priority • Medium priority where evidence of responsible party gone if left until next business day • Contact a Supervisor (text or call) • To notify that you're staying after hours • Where you will be • When you have left the field to go home PUBLIC WORKS CITY OF DURHAM