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Home My WebLink AboutIDDE Investigations Training 2021PUBLIC WORKS CITY OF DURHAM IDDE Investigations Training April 15, 2021 Objectives Map Options Complaint Triage Investigation Scenarios Enforcement Process Overview PUBLIC WORKS CITY OF DURHAM 919.560.4326 DurhamNC.gov Follow Us @GtyofDurhamNC O PW Web Map Upgrade Web Map Upgrade Important Message from Public Works GIS This fiscal year, PWGIS has completely overhauled our web map and it is ready to be put into production. We highly recommend you start using this new map to get familiar with the functionality. The current Public Works Web Map will be deactivated at the end of April 2021, so please capitalize on using it beforehand. Below is a link to the new web map with instructions on how to log in to access the map. Public Works Web Map When you open the link, you will be prompted to log in. The username will be the user name you log in to your computer with " @DURHAM_DOMAIN" added at the end. Your password will be the password you use to sign in to your computer, Below is an example of what it will look like. Username: CoryCa@DURHAM_DOMAIN Password: ************* Please let us know if you encounter any issues while using the new web map or have any questions via email: PWGIS0c1urhamnc.aov ❑ I do NOT want to see this again PUBLIC WORKS CITY OF DURHAM close Link to new map ic Works Web Map Search all optlons Q E Chapel Hill St Chaps I"'b�` • = 3 o D • S Water o Ig Y • ma er •: �' + • Sewer ' ULegend 5'y� • 25 A o G F / • • • wA • �. Y Storm $ Other layers CA y' Bookmarks 70 i • ' q • • `o h'°�� • • od' _ Draw •' . �A. • _ • • ate; • Measure FMa; . •� �` \ _ • n Sev/'� ` • -=n of Cary, County of Durham, State of North Carolina DOT, Esri, HERE%armin, INCREMENT P, USGS, EPA, US... _ PUBLIC WORKS CITY OF DURHAM --FCh6 el-Hiif St m 'c _ G;.apel Hill 5� t — - mCR f h _ _a Q Q • "'ilk • Md��s� • , • • 25 Ay C' s , • • • • • • �/ • 7U • • • A O ` • • • • `SrAe • • s� • • Search all options I q I �! a J Operational layers - Q Water Quality Layers NPR 1 ❑ Outfall Screening o ❑ Sewer Spill Locations on Water Quality Investigations ❑ Weekend Enforcement Locations 'ate 1 ❑ Current Ambient Monitoring Sites 1 ❑ Inactive Ambient Monitoring Sites on ISWI Facilities 1 ❑ Active Building Permits v� zooft \Se �• • 7�/ ' • - • - - �� 4r�, : of Cary, County of Durham, State of North Carolina DOT, Esri, _ PUBLIC WORKS CITY OF DURHAM E Chapel Hill St m i • m • PUBLIC WORKS CITY OF DURHAM . Profile - .. �' Search a!I options Q I • • • • F ..apel Hill & Operational layers D • R1 `mac � ! Water Quality Layers ,r U • 9 NPR ► ❑ Outfall Screening r • 7 ► ❑ Sewer Spill Locations Water Quality Investigations: 16WQ340 i r liw • Water Quality Investigations CRFile 16WQ340 d m FieldDescription Illegal grease dumping - - - ► ❑ Weekend Enforcement Locations FieldAddress 110Orange St rU1, �6 LatDecimalDeg 36.00 - ► ❑ Current Ambient Monitoring Sites LongDecimalDeg -78.90 r� � I SubBasin Ellerbe Creek ► ❑ Inactive Ambient Monitoring Sites Leadlmestigator Charlotte Dawn In vestigationDate 12/19/2016, 7:00 PM ► Q ISWI Facilities Zoom to ... ► ❑ Active Building Permits tc 9iq • // \ • SeG`-n of Cary, County of Durham, State of North Carolina DOT, Esri, Google App Store Link F Sign in Specify the URL to your portal e.g. https://<serven/portal https://webgis.durhamnc.gov/portal CONTINUE Recent hitps://webgis.durhamnc.gov/portal ESRI ArcGIS Explorer 10:28 n 10:28 ii O$ 0 i€ 0 7t ,nl 53%. Maps R = S Explorer for Android wants to access your Durham Groups City -County ArcGIS Enterprise Portal account information Public Works Sign in to Durham City- Oesn 6 Map:: County ArcGIS Enterprise Portal Featured by Durham City -County ArcGIS Enterprise Portal Username jamesaz@durham_domain Demolition Permits Password Forgot password? CANCEL Apple App Store Link 10:28 11 O d IiW -ft * N1 0 1 53 I F Public Works 20 Pavement Conditions 2018 Map SW80 Trail Pavement Condition Webmap Explorer Utility Map Pending Assessment Review Map No Background ReferenceLayer_M ap_T EST III 0 < III 0 0 < Pop Quiz! How many investigations have we conducted so far in FY21? How many investigations identified a source? What was the most common source? What was the most common sub basin? How many investigations remain open? What key complaint words were most commonly associated with "No problem found?" PUBLIC WORKS CITY OF DURHAM 173 126 (73%) E&SC (Petroleum right behind) Ellerbe Creek 27 (16%) Color/Turbidity Assessing Complaints ALWAYS ASK YOURSELF: "IS THIS A WATER QUALITY PROBLEM?" — Does the complaint allege contamination of • surface waters? • the MS4? — Just because we are the only environmental agency in the jurisdiction does not mean you should force a connection between a pollution problem and the drainage system. We have specific • Expertise • Equipment • Authority — Is the complaint an actual problem? Or, is it a possible problem? • NO PRE -CRIME • Weigh out the likelihood that a problem may occur with the severity of the problem if it occurs. PUBLIC WORKS CITY OF DURHAM Complaint Triage A City Council member email forwards a resident complaint about what seems to be a failed development. The complaint alleges health issues due to stagnant water, appearance issues, property damage, sewer damage, and erosion issues. Is this investigable? How would you assess? PUBLIC WORKS CITY OF DURHAM E&SC Complaints • City MS4 NPDES permit requires: — Reduce pollutants in stormwater runoff from construction activities, within the permittee's regulatory jurisdiction, disturbing one or more acres of land surface and those activities less than one acre that are part of a larger common plan of development. • DEQ recognizes that County has been delegated to handle these via their erosion control program We're not completely off the hook for these. PUBLIC WORKS CITY OF DURHAM Complaint Triage A City Water & Sewer crew chief calls the hotline to report a sanitary sewer overflow in progress. You are given the facility ID of the overflowing manhole. Is this investigable? How would you assess? PUBLIC WORKS CITY OF DURHAM Complaint Triage A hotline caller complains of a bright green color in the stream at Forest Hills Park, near the tennis courts. The caller also says there is a nasty rotten, maybe sewage smell near the stream. Is this investigable? How would you assess? PUBLIC WORKS CITY OF DURHAM Complaint Triage #1—failed development ? #2 — City SSO ? #3 —green stream ? PUBLIC WORKS CITY OF DURHAM City Sanitary Sewer Overflows y t_ PUBLIC WORKS Lei 11WAMaBig] 1.4;Y- ul WQ Unit Role in City SSOs • Timely response • Identify origin • Identify MS4 entry • Locate outfall to surface waters • Track flow downstream • Advise WSM on extent of sewage contamination • Advise on pump location • Return to check stream ammonia concentration post -pump install • Recommend additional pumping or removal • Document findings and actions PUBLIC WORKS CITY OF DURHAM Typical Complaint Sources • Directly from Water & Sewer crew — Usually give an address or cross street — Sometimes give a facility ID — Commonly reported after crew is onsite and has restored flow • Citizen call/email/web report — Usually give an area where odor or discoloration in stream observed — Reported usually while overflow still in progress PUBLIC WORKS CITY OF DURHAM The Complaint • A caller who stopped for lunch at the Hardy's on N Miami and Raynor says that there's a manhole in the parking lot with sewage coming out of it. • They text you a photo: PUBLIC WORKS CITY OF DURHAM City of San Diego Metropolitan Wastewater Department 5 gpm Reference Sheet for Estimating Sewer Spills from Overflowing Sewer Manholes All evimates are catcutated in gaflonsper minute (gpm) 225 gPeR 25a 9PM All pElotos were taken during a de lemutralion using rnplered water Irorn d hydrant in toaperaSian wills Ih,- C+ty of San 'Kega§ Wale, Deparimem. Wastewater Collection Division (619 ) 654-4160 , 5D glpaa Pre -Field Tasks PUBLIC WORKS CITY OF DURHAM Research 0 Equipment g co 4'j'lii f W� _ 101 14 Lei __ h - ; of � e J � _ ► � �:, of Durham S t c `._ _ __ -_ - _ - . _ REMENT P. 'JSGS. EP,^.. _ _.,. FID 15177 CITY OF DURHAM • • / '� t f�� Rom' 'fir•- , F.y, �'' ` ` ` \ A • • f \ \. pis• >s''- •J \��.S% , �* 1 � • • 1 \ t `ejl • �{ n ei 14 h •� �� ar of C,ry, County of Durham, State of North Carolina DOTrrEsri^HERE, Garmin, INCREMENT P, USGS, EPA, LIS... PUBLIC WORKS CITY OF DURHAM � • r WE 1 ri m lI� 3 i• Ln�� - �.� ws z 8211". - 9 _TA-MINW71,�= I M PUBLIC WORKS CITY OF DURHAM �' -�' • IL L 1 „ ! i i. • • • Is v ; , ' %ice m�j� • ~ — i ♦ . 1 �_ r o ' A - • r n • � A l _ • — • e i. .r �,�. .!� �� ' ► i. �II.�s� `� � mil. � n of Cary, County of Durham, State of North Carolina DOT, Esri, HERE, Garmin, INCREMENT P, USGS, EPA, US... a � Y i F,fdl • 4 � • ` ' ; • \ Sherwood Park PUBLIC WORKS CITY OF DURHAM L • 1* --.,- * Field Tasks 1 3 q 5 6 7 S 1� Ammonia as Nitr en , PPM JL� Y CAT. NO-: C-1510 CNEMfZ PUBLIC WORKS CITY OF DURHAM 7 L y__ SH��r�9 oUR 11 I� �Ry6 6 m PUBLIC WOF Private Sanitary Sewer Overflows PUBLIC WORKS CITY OF DURHAM Types of Discharges SourceTeA . Apartment/Commercial lateral ■ Discharging sand filter system ■ Failing septic system ■ House/Duplex sewer lateral PUBLIC WORKS CITY OF DURHAM Typical Complaint Sources • Directly from Water & Sewer crew — Usually give an address — Commonly refer private issue to us once they've decided it is not a City issue • Citizen call/email/web report — Usually report seeing flow in curb or ditch leading from residence — Can also be a report of odors, constant flow • Neighborhood Improvement Services — Will provide address — Residence under investigation for other housing code issues — NIS Inspector will have (usually) observed signs of sewage leak PUBLIC WORKS CITY OF DURHAM WQ Unit Role in Private SSOs • Timely response • Identify origin, confirm as sewage • Determine if discharging to MS4/surface waters • Identify responsible party — Resident owner — Landlord/management company — Property owner/management company • Instruct on corrective actions • Issue Notice • Follow up to check for compliance • Enforcement as appropriate • Document findings and actions PUBLIC WORKS CITY OF DURHAM Effective Corrective Actions • "diagnose and repair" • Solids removal and disposal • Contaminated soil removal • Spread hydrated lime over contaminated area PUBLIC WORKS CITY OF DURHAM 50 LBS. NET 1,11,11 L�/IVIE I COMPANY HYDRATED LIME KEEP 'OUT NG IL , 1� See Back Panel For Caution Betore Use i TEXAS LIME COMPAlly CLEBURNE, TEXAS Enforcement Process Informal Requirement Compliance? PUBLIC WORKS CITY OF DURHAM Evidence of violation Choice of First-time No further action Notice of Penalty Assessment Nonce of Violation Compliance? Recalculate civil penalty No further action Recalculate civil penalty Nonce of Penalty Assessment Pursue Compliance? Nv alternative remedy yees • No further action Proper Service of Notices • USPS Certified Mail with return receipt • In -person delivery to — Named responsible party — A person of reasonable age and discretion at RP's residence — An agent of RP at RP's business • USPS First Class Mail and posted in a conspicuous place at RP's residence or place of business EMAIL IS NOT A LEGALLY ACCEPTABLE MEANS OF SERVICE AND DOES NOT "COUNT" AS PROPER SERVICE PUBLIC WORKS CITY OF DURHAM Due Process Period 1-Z The 10-day period granted to the RP to exercise their right • to request a hearing and/or submit evidence. �'•°"'T"''�°• You cannot issue a Notice of Penalty prior to this time �$ 11b�Z-�11La tq period elapsing. 25 PUBLIC WORKS CITY OF DURHAM r,,A f Violation Remedies • Civil Penalties • Administrative Remedies — Consent Orders — Administrative Orders Hann — Security for Compliance — Termination of City Utility Service — Costs Added to City Utility Bill — Termination of Access — Withholding of Approvals • Judicial Actions — Injunction — Abatement — Criminal Prosecution PUBLIC WORKS CITY OF DURHAM UNCOMMON RARE EXTRAORDINARY Enforcement Meetings Alleged responsible parties have a due process right to meet with us and have the evidence explained as well as rebut evidence. • Attendees: — Water Quality Manager (at their discretion) — Water Quality IDDE Supervisor (required) — Water Quality Lead investigator for the enforcement action (required) — Putative party responsible for the violation(s) • Meeting Agenda: — Introductions of meeting attendees and signing of attendance log — City's review of case and enforcement posture — City's presentation of relevant evidence of violations and responsibility — Alleged responsible party's presentation of exculpatory and mitigating evidence — Group discussion of facts, circumstances, and relevant regulations — Adjourn PUBLIC WORKS CITY OF DURHAM PUBLIC WORKS CITY OF DURHAM