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Home My WebLink About2019 Investigations Refresher TrainingPUBLIC WORKS CITY OF DURHAM Investigations Refresher Training March 13, 2019 Complaint #1 • Arnold 0 (�F:(:)llDw�. 4&Schwarzenegger My yard is so soggy that when I try to GET TO THE CHOPPA, I sink down in and get stuck. The water is all coming from a pipe on my neighbor's yard. You need to come terminate this problem. #sticka roe.. PUBLIC WORKS CITY OF DURHAM Complaint #2 Stormwater Pollution Reporting Form Date Pollution was Observed Street Address City State Zip Code Weather Conditions at the Time Type of Pollution Observed Please Specify If pollution observed in waterway, what did the water look like? What did the water smell like? How much was spilled? Supporting Information Additional Information Contact Information Contact Information 3/13/2019 Old Evergreen and Summer Mist Durham NC Overcast Sediment Unknown/Not a liquid spill None of the above were observed There's dirt all over the street and mud all packed along the curb from the construction going on here. It's blocking up the storm drains and flooding the street. Unsafe! Please be aware that you do not have to provide us with your name and/or contact information. If you choose not to remain anonymous, the information you supply may be subject to the North Carolina Public Records Law and Disclosed to 3rd parties. However, if you choose to remain anonymous, we will not be able to contact you with updates on the situation, or to request additional information if it is needed. Note: If this is an emergency, or there is an immediate threat to human life, call 911! First Name Last Name Phone Number Email PUBLIC WORKS CITY OF DURHAM Field not completed. Field not completed. Field not completed. Field not completed. Complaint #3 PUBLIC WORKS CITY OF DURHAM Complaint Triage How should these be handled? 1. Soggy yard 2. Construction site 3.Oil spill PUBLIC WORKS CITY OF DURHAM "'`� EXIT NOW Complaint Triage Always ask yourself: "Is this a Water Quality problem?" — Does the complaint implicate contamination of • surface waters? • the MS4? — Just because we are the only environmental agency in the jurisdiction does not mean you should force a connection between a pollution problem and the drainage system. We have specific • Expertise • Equipment • Authority — Is the complaint an actual problem? Or, is it a possible problem? • NO PRE -CRIME • Weigh out the likelihood that a problem may occur with the severity of the problem if it occurs. PUBLIC WORKS CITY OF DURHAM Complaint Triage Types of things that are not necessarily actionable by us: — Leaking underground storage tanks (USTs) — Leaking aboveground storage tanks (ASTs) where there is little to no likelihood that the drainage system will be affected — Inert objects cast into streams by unidentified responsible parties — Piles of materials (stone, mulch, etc.) in streets ready for use when no rain is forecast PUBLIC WORKS CITY OF DURHAM Complaint Triage How should these 2. Constructior 3.Oil spill PUBLIC WORKS CITY OF DURHAM wow "'` EXIT NOW Let's map the construction site complaint... What can the map tell you? PUBLIC WORKS CITY OF DURHAM �� Fi 93600-- 0 Hebron Ri --.._,._.._.._.._..__._.._.._.._.._.._.._.._.._.7 40 JT' ,k — % r ` .TT77T f ♦ 1 - iar BrRose Ln ' r 1� HM DEW NEW NM DE11Y A . 04 VIK i t MWEN DEW MN 5SO D 111 NEW l 0 1 ti � R f r T DEW ��lC#L•iN i @ � �r �� gISfLn _ _pi r S� 1NM13N 3 r,r v1 i AIL of Mi i ~ . CD 1 i ml nm ;Q Complaint Triage How should these be hc- 3.Oil spill PUBLIC WORKS CITY OF DURHAM Office Preparation What do you need to do before leaving the office? PUBLIC WORKS CITY OF DURHAM IDDE SOP Office Prep Steps • WQ complaint log • SWIM hotline • Contact the complainant • Jurisdiction • Investigation history • Industrial site? PUBLIC WORKS CITY OF DURHAM DURHAM 1869 CITY OF MEDICINE ILLICIT DISCHARGE DETECTION AND ELIMINATION [IDDE] INVESTIGATIONS STANDARD OPERATING PROCEDURES Where are we going? PUBLIC WORKS CITY OF DURHAM Drainage map PUBLIC WORKS CITY OF DURHAM .i Aerial photo PUBLIC WORKS CITY OF DURHAM What will you need to bring with you? PUBLIC WORKS CITY OF DURHAM ❑ Water QualitylnvestigationForm with contactand complaintinfonnation ❑ Safety nest ❑ Steel -toe safetyshoes orboots ❑ Hardhati safetyglasses,and earprotection (must be worn on some work sites) ❑ Camera ❑ Cellphone ❑ City -issued business cards ❑ City sued identifrcatioa badge ❑ Tablet PC or printedArcGlSmap ofappropriatearea and utilities LAB AN D O RAG E R rr ❑ CheckChemetricskitsforammonia,MaAS,chlorine,eopper,phenols(amp oulesand stabilizersoluti ons)_ . Finptyfull chemerrics waste bottles rrnEo appropnorf econfumers In the lob hazardous wasiae cabinet Calrbrate Meters rf needed: Y5l Professional Plvs multi-parametermeter ❑ OaktorrfCTestrloworTDSTestr3conductivitypens OuktorrWP pHTester- 2 pH pens Hach Turbrdimeter Model 2100P Hach Chlorinerrreter ❑ Perrsialticpump, butterY, and tubing ❑ Nitrilegloves ❑ Flashlighifspovight VEHICLE ❑ CHECKLIST Firstaidkit ❑ Tracing dynes {checicforgaarriityrand variety} ❑ AMarrholehooks ❑ Safety cones ❑ Plasu samplepole u►fffh p ❑ mailegloves ❑� Sufficierntfuel in vehicle ❑ Oahertoolsasneeded{shovel,nrachete,soliouger,eta.} PUBLIC WORKS CITY OF DURHAM DURHAM 1869 CITY OF MEDICINE ILLICIT DISCHARGE DETECTION AND ELIMINATION (IDDE) INVESTIGATIONS STANDARD OPERATING PROCEDURES Arrive on Scene wi PUBLIC WORKS CITY OF DURHAM PUBLIC WORKS CITY OF DURHAM PUBLIC WORKS CITY OF DURHAM Evidence Observed • Trail of oily discharge on pavement • Discharge appears to run along curbsides • Tend to find larger puddles near trash cans or driveways • No oil discharged into any inlets ... yet • Rain is forecast for tomorrow What other observations would you make? PUBLIC WORKS CITY OF DURHAM Identifying the responsible party • What sort of evidence do you need? • How do you make contact with the RP? • How do you handle that initial interaction with the RP? PUBLIC WORKS CITY OF DURHAM Working with the responsible party • What is our role in resolving this incident? • What guidance do you provide? • Does this need to be reported to any external agencies? • What are the criteria for reporting? • What steps do you take to move the ball forward? • What are your criteria for closing the investigation? PUBLIC WORKS CITY OF DURHAM Difficulty level of the previous scenario.... PUBLIC WORKS CITY OF DURHAM Difficulty level of this scenario.... PUBLIC WORKS CITY OF DURHAM Plot Twist This subdivision is NOT serviced by City Solid Waste Management What now? • How do you determine the identity of the RP? • How do you get contact info for the RP? PUBLIC WORKS CITY OF DURHAM RP: Garbage-R-Us • Garbage-R-Us • Regional Manager: Celia Cruz • Office: Cary, NC Working with the responsible party • What is our role in resolving this incident? • What guidance do you provide? • Does this need to be reported to any external agencies? • What are the criteria for reporting? • What steps do you take to move the ball forward? • What are your criteria for closing the investigation? PUBLIC WORKS CITY OF DURHAM RP Actions • Spill Busters is hired to perform spill response • Arrive in timely fashion • Perform complete cleanup • Proper disposal documented PUBLIC WORKS CITY OF DURHAM Enforcement • Do we pursue enforcement action? • If so, against whom? • What type of notice do you issue? • What corrective action(s) do you require? Difficulty level of previous scenario.... PUBLIC WORKS CITY OF DURHAM Difficulty level of this scenario.... PUBLIC WORKS CITY OF DURHAM Plot Twists • Garbage-R-Us services the subdivision • The RP refuses to take responsibility. Says driver didn't follow protocols, therefore driver should handle the cleanup. • You observe that there is oil in several catch basins. Rain is imminent. Also, this is seen at the catchment retention pond: v k1 •�. .AIM , PUBLIC WORKS CITY OF DURHAM — y - C • ^File 0 PUBLIC WOF What now? • RP refuses to take action • Are there any other RPs? If so, who? • What are our options to immediately address the problem? PUBLIC WORKS CITY OF DURHAM Can the City take action? • Stormwater & GIS Services has a spill cleanup fund • That money is allocated, but not approved for spending • Approvals: • < $3,000 = PW Director • $3,000 - $50,000 = City Manager • > $50,000 = City Council • Procedure forgetting cleanup costs approved: • Discuss with IDDE supervisor, who presents to WQ Manager • If given the go-ahead, pursue three quotes for the work • Lowest quote that matches scope of work wins • That quote is presented to Director, City Manager, etc. as appropriate PUBLIC WORKS CITY OF DURHAM Enforcement • Do we pursue enforcement action? • If so, against whom? • What type of notice do you issue? • What corrective action(s) do you require?