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Home My WebLink AboutInvestigations Refresher Training 2-14-18PUBLIC WORKS CITY OF DURHAM Investigations Refresher Training February 14, 2018 Today's Complaints Stormwater Pollution Reporting Form Date Pollution was Observed Street Address City State Zip Code Weather Conditions at the Time Type of Pollution Observed Please Specify If pollution observed in waterway, what did the water look like? What did the water smell like? How much was spilled? Supporting Information Additional Information Contact Information Contact Information 2/14/2018 Subway on Lakewood Durham NC 27707 Overcast Other There's a strange odor and scum on the water in the ditch between the road and parking lot. Scummy, Oily Other - Rotten food Unknown/Not a liquid spill None of the above were observed Please be aware that you do not have to provide us with your name and/or contact information. If you choose not to remain anonymous, the information you supply may be subject to the North Carolina Public Records Law and Disclosed to 3rd parties. However, if you choose to remain anonymous, we will not be able to contact you with updates on the situation, or to request additional information if it is needed. Note: If this is an emergency, or there is an immediate threat to human life, call 911! First Name Last Name Phone Number Email PUBLIC WORKS CITY OF DURHAM Field not completed. Field not completed. Field not completed. Field not completed. Today's Complaints Stormwater Pollution Reporting Form Date Pollution was Observed Street Address City State Zip Code Weather Conditions at the Time Type of Pollution Observed Please Specify If pollution observed in waterway, what did the water look like? What did the water smell like? How much was spilled? Supporting Information Additional Information Contact Information Contact Information 2/14/2018 800 Block of Eva Street Durham NC 27701 Overcast Sewage Sewage Unknown/Not a liquid spill None of the above were observed My front yard smells like sewage. I can see a persistent puddle in my neighbor's front yard and I'm concerned they may have a sewage leak. Please be aware that you do not have to provide us with your name and/or contact information. If you choose not to remain anonymous, the information you supply may be subject to the North Carolina Public Records Law and Disclosed to 3rd parties. However, if you choose to remain anonymous, we will not be able to contact you with updates on the situation, or to request additional information if it is needed. Note: If this is an emergency, or there is an immediate threat to human life, call 911! First Name Last Name Phone Number Email PUBLIC WORKS CITY OF DURHAM Bob Ross 919-555-8976 Field not completed. Today's Complaints Stormwater Pollution Reporting Form Date Pollution was Observed Street Address City State Zip Code Weather Conditions at the Time Type of Pollution Observed Please Specify If pollution observed in waterway, what did the water look like? What did the water smell like? How much was spilled? Supporting Information Additional Information Contact Information Contact Information 2/14/2018 2900 Block of Fawn Avenue Durham NC 27705 Overcast Sediment Unknown/Not a liquid spill None of the above were observed The construction crew working next to my house is allowing dirt to be tracked into the street. I'm worried about it clogging the storm drain in front of my house when it rains. Please be aware that you do not have to provide us with your name and/or contact information. If you choose not to remain anonymous, the information you supply may be subject to the North Carolina Public Records Law and Disclosed to 3rd parties. However, if you choose to remain anonymous, we will not be able to contact you with updates on the situation, or to request additional information if it is needed. Note: If this is an emergency, or there is an immediate threat to human life, call 911! First Name Last Name Phone Number Email PUBLIC WORKS CITY OF DURHAM Field not completed. Field not completed. Field not completed. Field not completed. Multiple Complaint Triage Which should be investigated first? 1. Unknown discharge IP 2. Single-family residential sewage 3. Construction site track -out PUBLIC WORKS CITY OF DURHAM IIIII E11111 XIIIIIII T NOW Office Preparation W1L. m d watefinelor` uk. What do you need to do before leaving the office? PUBLIC WORKS CITY OF DURHAM F-1 IDDE SOP Office Prep Steps WQ complaint log SWIM hotline Contact the complainant Jurisdiction Investigation history Industrial site? DURHAM 1869 CITY OF MEDICINE ILLICIT DISCHARGE DETECTION AND ELIMINATION [IDDE] INVESTIGATIONS STANDARD OPERATING PROCEDURES SUBWAYGRestaurants 4b.: r. , Where are we going? 0 Q @ 40 < SAVE NEARBY SEND T4 YOUR SHARE PHONE Casual counter serve chain for build -your -own sandwiches & salads, with health -conscious options. Comfort food - Quick bite - Healthy options V 401 E Lakewood Ave H, Durham, NC 27707 order.subway.com (919) 682-5232 (D Open now: 7AM-9PM v �{ Menu subway.com SUGGEST AN EDIT Populartimes Mondays- 6a 9a '2p 3p fip 9p 4V GIS WebMap 2017 Aerial ..�. 147 147 4060 Wc, 20687 �. t • „ uF, ork. Creek � A - . �, . No `,, � �. • t ► .,. �� r n. o •'�' Ili � -.' - ' ��., r Ak � ` , k � "'a �^ gm „' '• a �I"j°,�,r� '- oa ! � � / • • s� J�Klf, • i 4 http://pwgis/maps/pu bl icworks/ Equipment & Vehicle Considerations PUBLIC WORKS CITY OF DURHAM Equipment & Vehicle Check ❑ WaberOuaiitylnvestigationFormwithmnf3ucdandramplarrrtrnformolion ❑ Safety west ❑ sGee!-foe safetyslroes ar boots ❑ Hard had safely glasses and earprofecYion { mustbe worn on some mm"* srtesj ❑ Camera ❑ Ce!lphone ❑ tr�Y-issued business rands ❑ Crfy-issued rderrfifrcaiion badge ❑ TabletPCorprrnted ArcGlSmapofappropriatearea and utilrties LAB ANDSTORAGE ROOM Check Chemetires kits forammonhr, Mans chlorine, copper, phenols(.mpouiesand s tvbil izer so! u tions) _ . Empfyfu!!ChemeiricsWastaebottrestntoappropnafeconfalnersinthe!abhazardous waste cabineL ❑ Calibrate Meters if needed: • Y5lProfessionalPlusmulti-Parametermeter • Ovkton FCTestr low or TDSTestr3 conductivitypens • Oaktorr WP PH Tester 2 PH Pens • Hach Turbldimeter Model Z100P • Hach -Chlorine meter ❑ Perrstaiticpump b---y, and trrhrng ❑ Atrtrileglowes ❑ VEHICLE [a FloshlrghVspoiiighf CHECKLIST First aid kit ❑J Tracing dyes {ch—kforquarrtrfyand vari-yl ❑ A4.nhalehooks ❑ safety cones ❑ Plasticsamplepole —th—P ❑ lvitraegiawes ❑. Suffraentfuel in vehiae ❑ Otiierfoois asneeded {shovel, machelk-, sort auger, eta} DURHAM Else] on "o CITY OF MEDICINE ILLICIT DISCHARGE DETECTION AND ELIMINATION [IDDE] INVESTIGATIONS STANDARD OPERATING PROCEDURES PUBLIC WORKS Arrive on Scene Entry on Premises — Can you get to the ditch to collect evidence? — How do you know whether you have the right to enter? — Where do you go if you need to gain permission to enter? CITY OF DURHAM What do you do next? Survey the area PUBLIC WORKS CITY OF DURHAM Spot a potential problem PUBLIC WORKS CITY OF DURHAM Ewwwww PUBLIC WORKS CITY OF DURHAM Field Tests What field tests would you conduct? PUBLIC WORKS CITY OF DURHAM Ammonia CHEMetrics What would the procedure be for the ammonia test? =-A PUBLIC WORKS CITY OF DURHAM Field Test Results PUBLIC WORKS CITY OF DURHAM • • • 43 ' �ilk yy 4 j t _ * * 1 3 94 + - # 3 f !'t *•' # Tracing the clues through the drainage system Tracing the clues through the drainage system Tracing the clues through the drainage system g the aues -Lnroug is :irainag • • • � l A f r. �t N IM 785 State Rd 1118 Cnnui-am, Nonh Carolina r ii Google,l— SR V kw Feb 2017 0 Li r,1 •1616 4A, -A 4 m Pi Tracing the clues through the drainage system q pli 4W Rk � xl - ti' � . F • f y Tracing the clues through the drainage system j rl . �= �� ' p �90 114"s 'I'l je 41W d A g the aues -Lnroug ",,goo< Aul ll IY .. I /\ IA, r zUbut :[e■starAn : How do you find the source? You identify four businesses in this building: A Coffee Shop A Restaurant PUBLIC WORKS CITY OF DURHAM What Do You Do? A Dry Cleaner A Dentist Dental Office r Mom woa&%oa �o dom tice 6asi�re8sP"? PUBLIC WORKS CITY OF DURHAM Dye Testing How would you go about dye testing the businesses? Kill g erm BLUE DRAIN TRACE You complete the dye tests and all are negative PUBLIC WORKS CITY OF DURHAM Comment from the Coffee Shop Owner PUBLIC WORKS CITY OF DURHAM What next? • The only information from the coffee shop owner is that the food truck parks there in the afternoon • How will you go about determining who they are and if they are the source? PUBLIC WORKS CITY OF DURHAM i1 ILIOL ........ o ,lj - --.,., . � ; a• i'�'• -*:_ �-: �,yy, �"' ; a yr. � �: �:'�.. � +,.� r � �, z..�.``t� ra � �� . yX �,,,# �".'�'4%: i.�^.F 'mil' . � � bi � �� .J' I -' � �. N:Gx Y l�u. s � a •S�; '�Y�,. � 4 : - -L -i. i l:^ �- 'A"'..- �.:+^�. •4•.i^x. ,:'. '7.�; 4 ".-.: - •..�. . _+4.Y"ft=e.' °!7.�.y�,a�•a z: _. ...a?' Info You Gather On Scene • Business Name: Wendy's Whimsical Waffles • Owner: Wendy Whim • Company based in: Durham, NC • Owner is onsite with the truck. You have the opportunity to interact with owner. What do you say? How do you get this information? Property Management Company • North By Northwest, LLC • Property manager: Celia Cruz • Office: Bend, Oregon • What do you tell Ms. Cruz if you can speak with her? Property Management Company Enforcement • Do we pursue enforcement action? • If so, against whom? • What type of notice do you issue? • What corrective action(s) do you require? Good Notes k4ae aye tie e%wactee1M1e,8 t� Good Notes riu,s4,r Imi�eadabl��dpr :.. raniIY1c ��rr�lllll.l g��mm�r m,dank "' 11 Cnnr _ Frammaepmll'ti.�inn�ll '41jrrriiv' ..� ,vrnl:im aa, plj[[Irl[4 volls�g ]] o6jerli le• �1TOF SS1UI�il�.-W ((11M�jr~ �ii•i''nyyntl[[s�•� .+jlMh,' maJaLU•r'i4 11141 nSigt laUll1ilL31'l`lll... r •• ah�ectiF mnsistrnt njn-liSP . i'„',. ; 4.r . 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W..,....�,.. •.,�• cnnclst� PUBLIC WORKS CITY OF DURHAM Database Notes Content r �t/iiat a/r�oa ��aa write is t/ce Ata W/Mt a6aat is de, !{eto,�a sectoff l\ Content What should go in the notes? — Details and Findings • Your observations — Locations — Times — Field test results — Sensory indicators • Conversations (names, positions, responsibility) • Connect problem to responsible party — Actions • A summary of actions taken during the investigation • Any directions or corrective actions you communicate • Any action or inaction by the responsible party or parties • This field can be used as an easy way to see the results of the task without reading through the Details & Findings field PUBLIC WORKS CITY OF DURHAM Apply to this investigation r AlImt a/r�oa �"aa write is t/ce Peta W/Mt d0a t is de, !{etoffa sectoff l\ Some suggestions... • Details & Findings — Evidence of grease near Subway — CHEMetrics results, flow description — Traced through system to Phonics — Iron bacteria in southern drains — Grease in eastern drains — Dye test results — Info from Mr. Hitchcock — Follow-up task: • My observations or eyewitness photos of the food truck cleaning discharge — Truck personnel ID • Actions — Traced problem to Phonics Square — Dye tests = negative — Observed discharge — Spoke with Responsible Party — Gave verbal requirements PUBLIC WORKS CITY OF DURHAM