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WQCSD0682_DV-2022-0036 enforcement file_20220505
2) The duration and gravity of the violation; DIVISION OF WATER RESOURCES - CIVIL PENALTY ASSESSMENT Violator: Kv Hawthorne at Trace LLC Facility Name: The Ashton Apartments Permit Number: WOCSD0682 County: Wake Case Number: DV-2022-0036 ASSESSMENT FACTORS 1) The degree and extent of harm to the natural resources of the State, to the public health, or to private property resulting from the violation; An unknown amount of sewage flowed into an UT to Turkey Creek due to a malfunctioning pump station. The amount to surface waters is unknown however; the spill reached Lake Ann. Nutrients and pathogens to surface waters.c_m h c.. ,s -Sotra S U 4 t4.1"1 S. Start time of the SSO is estimated to be 12.02.2021 at 12:00 AM. The stop time of the SSO is unknown. The amount of sewage to surface waters is unknown. Nutrients and pathogens to surface waters. 3) The effect on ground or surface water quantity or quality or on air quality; The effect on water quality include increased nutrients and pathogens. w vicE row►,.. 4) The cost of rectifying the damage; 94 Lc Rt. The cost of rectifying the damage is unknown. 5) The amount of money saved by noncompliance; It is believed that no money was saved by the noncompliance. 6) Whether the violation was committed willfully or intentionally; It does not appear that the violation was committed willfully or intentionally. 7) The prior record of the violator in complying or failing to comply with programs over which the Environmental Management Commission has regulatory authority; There has been one enforcement case since 02.27.2019. 8) The cost to the State of the enforcement procedures. $36.57 Date Scott Vinson, Regional Supervisor Water Quality Regional Operations Section Raleigh Regional Office Division of Water Resources, NCDEQ Ic,+iems, ROY COOPER Governor ELIZABETH S. BISER Secretary RICHARD E. ROGERS, JR. Director Certified Mail # 7020 3160 0000 4109 5794 Return Receipt Requested Iris Ramos, Community Manager Ashton Apartment Homes 8224 Green Lantern Street Raleigh, NC 27613 NORTH CAROLINA Environmental Quality May 05, 2022 SUBJECT: Notice of Violation and Assessment of Civil Penalty for Violations of North Carolina General Statute (G.S.) 143-215.1(a)(6) and Collection System Permit No. WQCSD0682 Kv Hawthorne at Trace LLC The Ashton Apartments Case No. DV-2022-0036 Wake County Dear Ms. Ramos: This letter transmits a Notice of Violation and assessment of civil penalty in the amount of $1,036.57 ($1,000.00 civil penalty + $36.57 enforcement costs) against Kv Hawthorne at Trace LLC. This assessment is based upon the following facts: a review has been conducted of the Sanitary Sewer Overflow (SSO) 5-Day Report submitted by Kv Hawthorne at Trace LLC. This review has shown the subject facility to be in violation of the requirements found in Collection System Permit No. WQCSD0682 and G.S. 143-215.1(a)(1). The violation(s) that occurred are summarized in Attachment A to this letter. In addition, a review also determined that this at least third SSO that has occurred at this system since 2018. Based upon the above facts, I conclude as a matter of law that Kv Hawthorne at Trace LLC violated the terms, conditions or requirements of Collection System Permit No. WQCSD0682 and G.S. 143-215.1(a)(1) in the manner and extent shown in Attachment A. In accordance with the maximums established by G.S. 143-215.6A(a)(2), a civil penalty may be assessed against any person who violates the terms, conditions or requirements of a permit required by G.S. 143-215.1(a). at...E.9 North Carolyn Department of Environmental Quality ONIJon of Water Resamces Raleigh Regional Office 13E00 Barrett Drive I Raleigh.North Carolina 27609 919.791.4200 Based upon the above findings of fact and conclusions of law, and in accordance with authority provided by the Secretary of the Department of Environmental Quality and the Director of the Division of Water Resources, I, Scott Vinson, Regional Supervisor, Raleigh Regional Office hereby make the following civil penalty assessment against Kv Hawthorne at Trace LLC: $1,000.00 For I of the 1 violations of Collection System Permit No. WQCSD0682 and G.S. 143-215.1(a)(1) for Sanitary Sewer Overflow(s) resulting in a discharge without a valid permit. $1,000.00 TOTAL CIVIL PENALTY $36.57 Enforcement Costs $1,036.57 TOTAL AMOUNT DUE Pursuant to G.S. 143-215.6A(c), in determining the amount of the penalty I have taken into account the Findings of Fact and Conclusions of Law and the factors set forth at G.S. 143B-282.1(b), which are: (1) The degree and extent of harm to the natural resources of the State, to the public health, or to private property resulting from the violation; (2) The duration and gravity of the violation; (3) The effect on ground or surface water quantity or quality or on air quality; (4) The cost of rectifying the damage; (5) The amount of money saved by noncompliance; (6) Whether the violation was committed willfully or intentionally; (7) The prior record of the violator in complying or failing to comply with programs over which the Environmental Management Commission has regulatory authority; and (8) The cost to the State of the enforcement procedures. Within thirty (30) days of receipt of this notice, you must do one of the following: (1) Submit payment of the penalty, OR (2) Submit a written request for remission, OR (3) Submit a written request for an administrative hearing Option 1: Submit payment of the penalty: Payment should be made directly to the order of the Department of Environmental Quality (do not include waiver form). Payment of the penalty will not foreclose further enforcement action for any continuing or new violation(s). Please submit payment to the attention of: Attn: PERCS Branch Division of Water Resources 1617 Mail Service Center Raleigh, North Carolina 27699-1617 Option 2: Submit a written request for remission or mitigation including a detailed justification for such request: Please be aware that a request for remission is limited to consideration of the five factors listed below as they may relate to the reasonableness of the amount of the civil penalty assessed. Requesting remission is not the proper procedure for contesting whether the violation(s) occurred or the accuracy of any of the factual statements contained in the civil penalty assessment document. Because a remission request forecloses the option of an administrative hearing, such a request must be accompanied by a waiver of your right to an administrative hearing and a stipulation and agreement that no factual or legal issues are in dispute. Please prepare a detailed statement that establishes why you believe the civil penalty should be remitted, and submit it to the Division of Water Resources at the address listed below. In determining whether a remission request will be approved, the following factors shall be considered: (1) whether one or more of the civil penalty assessment factors in NCGS 143B-282.1(b) was wrongfully applied to the detriment of the petitioner; (2) whether the violator promptly abated continuing environmental damage resulting from the violation; (3) whether the violation was inadvertent or a result of an accident; (4) whether the violator had been assessed civil penalties for any previous violations; or (5) whether payment of the civil penalty will prevent payment for the remaining necessary remedial actions. Please note that all evidence presented in support of your request for remission must be submitted in writing. The Director of the Division of Water Resources will review your evidence and inform you of his decision in the matter of your remission request. The response will provide details regarding the case status, directions for payment, and provision for further appeal of the penalty to the Environmental Management Commission's Committee on Civil Penalty Remissions (Committee). Please be advised that the Committee cannot consider information that was not part of the original remission request considered by the Director. Therefore, it is very important that you prepare a complete and thorough statement in support of your request for remission. In order to request remission, you must complete and submit the enclosed "Request for Remission of Civil Penalties, Waiver of Right to an Administrative Hearing and Stipulation of Facts" form within thirty (30) days of receipt of this notice. The Division of Water Resources also requests that you complete and submit the enclosed "Justification for Remission Request." Both forms should be submitted to the following address: Attn: PERCS Branch Division of Water Resources 1617 Mail Service Center Raleigh, North Carolina 27699-1617 AND Scott Vinson, Regional Supervisor Water Quality Regional Operations Section Raleigh Regional Office Division of Water Resources, NCDEQ 1628 Mail Service Center, Raleigh Raleigh, NC 27699-1628 Option 3: File a petition for an administrative hearing with the Office of Administrative Hearings: If you wish to contest any statement in the attached assessment document, you must file a petition for an administrative hearing. You may obtain the petition form from the Office of Administrative Hearings. You must file the petition with the Office of Administrative Hearings within thirty (30) days of receipt of this notice. A petition is considered filed when it is received in the Office of Administrative Hearings during normal office hours. The Office of Administrative Hearings accepts filings Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m., except for official state holidays. The petition may be filed by facsimile (fax) or electronic mail by an attached file (with restrictions) - provided the signed original, one (1) copy and a filing fee (if a filing fee is required by NCGS § 150B-23.2) is received in the Office of Administrative Hearings within seven (7) business days following the faxed or electronic transmission. You should contact the Office of Administrative Hearings with all questions regarding the filing fee and/or the details of the filing process. The mailing address and telephone and fax numbers for the Office of Administrative Hearings are as follows: 6714 Mail Service Center Raleigh, NC 27699 6714 Tel: (919) 431-3000 Fax: (919) 431-3100 One (1) copy of the petition must also be served on DEQ as follows: Mr. William F. Lane, General Counsel Department of Environmental Quality 1601 Mail Service Center Raleigh, North Carolina 27699-1601 Please indicate the case number (as found on page one of this letter) on the petition. Failure to exercise one of the options above within thirty (30) days of receipt of this letter, as evidenced by an internal date/time received stamp (not a postmark), will result in this matter being referred to the Attorney General's Office for collection of the penalty through a civil action. Please be advised that additional penalties may be assessed for violations that occur after the review period of this assessment. If you have any questions, please contact Mitchell Hayes with the Division of Water Resources staff of the Raleigh Regional Office at (919) 791-4200 or via email at mitch.hayes@ncdenr.gov. Sincerely, Scott Vinson, Regional Supervisor Water Quality Regional Operations Section Raleigh Regional Office Division of Water Resources, NCDEQ ATTACHMENTS Cc: WQS Raleigh Regional Office - Enforcement File Laserfiche JUSTIFICATION FOR REMISSION REQUEST Case Number: DV-2022-0036 Assessed Party: Kv Hawthorne at Trace LLC Permit No.: WQCSD0682 County: Wake Amount Assessed: $1,036.57 Please use this form when requesting remission of this civil penalty. You must also complete the "Request For Remission, Waiver of Right to an Administrative Hearing, and Stipulation of Facts" form to request remission of this civil penalty. You should attach any documents that you believe support your request and are necessary for the Director to consider in evaluating your request for remission. Please be aware that a request for remission is limited to consideration of the five factors listed below as they may relate to the reasonableness of the amount of the civil penalty assessed. Requesting remission is not the proper procedure for contesting whether the violation(s) occurred or the accuracy of any of the factual statements contained in the civil penalty assessment document. Pursuant to N.C.G.S. § 143B-282.1(c), remission of a civil penalty may be granted only when one or more of the following five factors apply. Please check each factor that you believe applies to your case and provide a detailed explanation, including copies of supporting documents, as to why the factor applies (attach additional pages as needed). (a) one or more of the civil penalty assessment factors in N.C.G.S. 143B-282.1(b) were wrongfully applied to the detriment of the petitioner (the assessment factors are listed in the civil penalty assessment document); (b) the violator promptly abated continuing environmental damage resulting from the violation (i.e., explain the steps that you took to correct the violation and prevent future occurrences; (c) the violation was inadvertent or a result of an accident (i.e., explain why the violation was unavoidable or something you could not prevent or prepare for); (d) the violator had not been assessed civil penalties for any previous violations; (e) payment of the civil penalty will prevent payment for the remaining necessary remedial actions (Le., explain how payment of the civil penalty will prevent you from performing the activities necessary to achieve compliance). EXPLANATION: STATE OF NORTH CAROLINA DEPARTMENT OF ENVIRONMENTAL QUALITY COUNTY OF WAKE IN THE MATTER OF ASSESSMENT OF CIVIL PENALTIES AGAINST Kv Hawthorne at Trace LLC The Ashton Apartments PERMIT NO. WQCSD0682 WAIVER OF RIGHT TO AN ADMINISTRATIVE HEARING AND STIPULATION OF FACTS CASE NO. DV-2022-0036 Having been assessed civil penalties totaling $1,036.57 for violation(s) as set forth in the assessment document of the Division of Water Resources dated May 05, 2022, the undersigned, desiring to seek remission of the civil penalty, does hereby waive the right to an administrative hearing in the above -stated matter and does stipulate that the facts are as alleged in the assessment document. The undersigned further understands that all evidence presented in support of remission of this civil penalty must be submitted to the Director of the Division of Water Resources within thirty (30) days of receipt of the notice of assessment. No new evidence in support of a remission request will be allowed after (30) days from the receipt of the notice of assessment. This the day of , 20 ADDRESS SIGNATURE TELEPHONE PERMIT NO: WQCSD0682 FACILITY: The Ashton Apartments Other Violations ATTACHMENT A Kv Hawthorne at Trace LLC CASE NUMBER: DV-2022-0036 INCIDENT VIOLATION NUMBER DATE VIOLATION TYPE REGION: Raleigh COUNTY: Wake VIOLATION DESCRIPTION TOTAL VOLUME PENALTY (GALLONS) AMOUNT 202102216 12/2/2021 CSO/SSO(Sewer Overflow) Discharge without valid permit Unknown $1,000.00 $ § / Permit Enforcement History Details by Owner Kv Hawthome at Trace LLC ■ J0 co0.r_ C CO I-) �03 o as o■i- ; o < 0 ■2 0E0 � r2 WI' C 0 0 III uz ; tYCre as E CO £co E Ea uJQ o » § © c ° �J as P = § 2 k 0. I .81 0 ) 0 § Ll) 2/27/19 $500.00 DV-2019-004 Total Balance Due : $0.00 Sum Of Total Paid:$532.36 Total Enforcement Cost: $32.36 Total Penalty Amount: $500 Total Cases: Total Penalties After Remissions : $532.36 Sum of Total Case Penalties: $532.36 RIMS https:l/bimsportal.ncdenr.org/login.c Bims Basinwide Information Management System Tasks Queries Administration Hei i o 5 -4 e A ok4 Delete SSO Details 24 Hour Details 5 Day Details Questions Agencies Events 24 Hours Permit : WQCSD0682 Facility Name : The Ashton Apartments Owner : Kv Hawthorne at Trace LLC City : Raleigh SSO Start Date/Time [1202202l 12:00 am Incident Number : 202102216 County : Wake Region : Raleigh Est. Volume :1-1 Report Received : f 12/03/2021 Report Entered : 1 12/03/2021 gallon Did SSO Reach Surface Water : Q Yes Q No 0 Unknown Vol. Reaching Surface Water : J-1 gallor Did SSO result in Fish Kill : 0 Yes 0 No O Unknown Estimated Fish Kill : Water Body : (Turkey Creek (Lake Ann) - 27-33-9-2 5 Day Details SSO Start Date/Time : End Date : Report Received : Duration : Est. Volume : � gallor Report Entered : Did SSO Reach Surface Water : 0 Yes 0 No 0 Unknown Vol. Reaching Surface Water : � gallor Did SSO result in Fish Kill : 0 Yes 0 No 0 Unknown Estimated Fish Kill : Water Body : I Regional Contact : County : * Location of the SSO : Cohn, Colleen . ---Select Value--- Date/Time (mm/dd/yyyy hh:mm am): . 8224 Green Lantern St - The Ashton Apartments Manhole# : Comments : Justin Harcum from City of Raleigh Stormwater called to report a spill from a private lift station owned by The Ashton apartments. City of Raleigh had visited the site on Wednesday, 12/1/2021, and did not observe a spill, so start time/date is estimated from that information. Unknown amount of spill, which reached Lake Ann. A spill from this facility was reported on 11/18/2021 (RIMS ID 202102170), and temporary repairs made for that incident may have failed leading to this incident. Specific Cause (check all that Apply) City : Raleigh of I 5/5/2022, 3:56 Phe ROY COOPER EUZNIETH 5. BISER Scareary S DANIEL SMITH Weemr wed 14e11 # 7020 3160 0000 41Q9 MA lisimnassektEamited Iris Ramos, Community Manager Ashton Apartments 8224 Green Lantern Street Raleigh, NC 27613 NORTH CAROUNA eneeemosstailiatilly January 24, 2022 SUBJECT: NOTICE OF VIOLATION & INTENT TO ISSUE CIVIL PENALTY Tracking Nat NOV-2022-DV-0024 Sanitary Sewer Overflows - December 2021 Collection System Permit No. WQCSD0682 The Ashton Apartments Wake County Dear Ms. Ramos: MAILED A review has been conducted of the self -named Sanitary Sewer Overflows (SSO's) 5-Day Report/s submitted by Ashton Apartments. The Division's Raleigh Regional Office condudes that the Ashton Apartments violated Permit Condition I (2) of Permit No. WQCSD0682 by falling to effectively manage, maintain, and operate their collection system so that there is no SSO (Sanitary Sewer Overflow) to the land or surface waters and the SSO constituted making an outlet to waters of the State for purposes of G.S. 143-215.1(a)(1), for whkh a permit is required by G.5.143-215.1. The Raleigh Regional Office is providing Ashton Apartments an opportunity to provide evidence and justification as to why Ashton Apartments should not be assessed a dull penalty for the violations) that are summarized below: Told Vol Total Surface Incident Wart Duration Vol Water Number Date (MIns) Location Caws (Gab) (Gale) DWR Action 202102216 12/2/2021 Apaitments 8224 Green lantern St Pump station unknown unknown Notice of Violation - - The Ashton equipment failure Notice of Intent re+aa..i.ee.in.n.r r I arree.rwmrispoo... Ong. 1 210011~06. lealit .Mor.M*2Jse0 .re,uoe IN Complete Items 1, 2, and a r Print your nanis and sdrkees on the reverse so that we can return the card to you. • Attach this card to the hack of the maw, or on the front If space permits. maim Mumma rix IRIS RAML COMMUNITY MANAGER ASHTON APARTMENTS 8224 GREEN LANTERN STREET RALEIGH, NC 27613 NOV-20220P00241 NOV-INTENT TO ISSUE CP / 20220231 THE ASHTON APARTMENTS / WOCS00682 / WAKE COUNTY REC: 7020 3160 0000 4109 5015 / M 01/24/2022 leelinE111,11 9. Service type CI Addt8Ignatura I nWeld Phil R.rldobdDilhwy 0Ooase onMilan 7020 3160 0000 4109 5015 lOWNMNyRealdelsmydDeYwy PS Form33811. Jury ad 138N I7as8-02-0004063 0cmeeuo Return Receipt 2. Article Numbar Mane..lir.n. CID CO tR l7 nJT LT' ✓ R tiRilisam a Foss Ovice INK add lr.asaPPWAVP l3Rirrm_lgip/_ldoop, e © Chum Ralllp pinfiwd0 QOlettned suNnerabdowry S 13PdvitelpneftreRlptfad e ClAddtOman AMMO Wow -- — - II - (r LT Madly MP Rme D Reghtsood Merl r] �>madpNor f] Elgagd rsOenieretloaTM n Rei02101.0 Diem U.S. Postal Service"' CERTIFIED MAIL' RECEIPT Uoirrrslir. Tl:ri/ Only ralr III 1'..01; II,li}Ir_,J!IOIi- w,wN iit,r ,shEES,i,. ;,t triv._ IJcfl.+:ilui • �I�Itad I,f�E f ss A IRIS RAMOS, COMMUNITY MANAGER rn ASHTON APARTMENTS 8224 GREEN LANTERN STREET N RALEIGH, NC 27613 NOV-2022-DV-0024/ NOV-INTENT TO ISSUE CP/ 20220131 M1 THE ASHTON APARTMENTS/ WQCSDOII2 / WAKE COUNTY REC:1020 3160 0000 4109 5015 / M 01/24/2022 PS!toa I j1.100. •Sj).120'15="L'1:wIUar" C•+ R.... t'arins.0' U8P8 SRACK143 0 O I1 Ir� !�r'a 5 7227 6622 61 r- First-Class ar Fees Pald o.13-10 Sender: Please print your name, address, and ZIP+40 In thle box' NCDEQ DIVISION OF WATER QUALITY RALEIGH REGIONAL OFFICE 3800 BARRETT DRIVE RALEIGH, NC 27609 II110111111111111b111Y111Ilrhillil111111111III MI011Elllnl ff'r. .W.:; '1A.T. SA; Find Permit Reviewers Details 1 Related Permits Comments } Histosy Details Permit Permit Type: JWQCSD0682 Inspections CI ass.iDesl g. Version: Incidents -r Enforcements " Violations Events 1.0 Deemed permitted collection system management and operation Permit Classification: individual Program Category Facility: Owner. Non -discharge Reg_ Activities Status: lActive Primary Related Permit Admin Region: Raleigh County: Wake [The Ashton Apartments Details... KvHawthome at Trace LLC Issued: 11011512018 Effective: Expire: SOC: Last Updated By ason.robinson 1011512018 — Dates -- Orig Issued: Statutory Inactive: Details... 1011512018 0110612019 Details,.. Project Type: New Project ❑ Major Permit ❑ Has Subsurface Drains 0 New Farm 0 Existing Farm ❑ Innovative ❑ Rainbreaker Device ❑ OIC Present Last Updated On: < Back Next > Finish' F.— Close Farn Avail. Aci 1011512018 2:56 Ready SID ROY COOPER Governor EUZABETH & BISER Secretary & DANIEL SMITH Director Certified Mali # ZOO 3160 000114109 5D14 ESINMAIIMPLUginatcli Iris Ramos, Community Manager Ashton Apartments 8224 Green Lantern Street Raleigh, NC 27613 NORTHAROUNA no + Quality January 24, 2022 SUBJECT: NOTICE OF VIOLATION & INTENT TO ISSUE CIVIL PENALTY Traddng No.: NOV-2022-DV-0024 Sanitary Sewer Overflows - December 2021 Collection System Permit No. WQCSD0682 The Ashton Apartments Wake County Dear Ms. Ramos: A review has been conducted of the self -reported Sanitary Sewer Overflows (SSO's) 5-Day Reports submitted by Ashton Apartments. The Division's Raleigh Regional Office concludes that the Ashton Apartments violated Permit Condition I (2) of Permit No. WQCSD0682 by failing to effectively manage, maintain, and operate their collection system so that there is no SSO (Sanitary Sewer Overflow) to the land or surface waters and the SSO constituted making an outlet to waters of the State for purposes of G.S. 143-215.1(a)(1), for which a permit Is required by G.S. 143-215.1. The Raleigh Regional Office is providing Ashton Apartments an opportunity to provide evidence and justification as to why Ashton Apartments should not be assessed a civil penalty for the violation(s) that are summarized below: IIncldent Start Duration Number Date (Mans) Location Cause Total Vol Total Surface Vol Water (Gals) (Gale) DWR Action 202102216 12/2/2021 8224 Green Lantern St Pump station - The Ashton equipment failure Apartments unknown unknown Notice of Violation - Notioe of Intent Wr hOwdrooipignentdinbrommoalouMd I PAW eeleahllepl.rfanbe 3e00e.Rpn1A. IleeepMWorteanftioni109 +IU%umo This Notice of Violation / Notice of Intent to Enforce (NOV/NOI) is being issued for the noted violation. Pursuant to G.S.143-215.6A, a civil penalty of not more than twenty-five thousand dollars ($25,000.00) may be assessed against any person who violates or fails to act in accordance with the terms, conditions, or requirements of any permit issued pursuant to G.S. 143-215.1. This office requests that you respond to this Notice, in writing, within 10 business days of its receipt. In your response, you should address the causes of non-compliance, remedial actions, and all other actions taken to prevent the recurrence of similar situations. The response to this correspondence will be considered in this process. Enforcement dedsions will also be based on volume spilled, volume reaching surface waters, duration and gravity, impacts to public health, fish kills or recreational area dosures. Other factors considered in determining the amount of the dvil penalty are the violator's history of non-compliance, the cost of rectifying the damage, whether the spill was intentional and whether money was saved by non-compliance. If you have any questions, please do not hesitate to contact Mitchell Hayes with the Water Quality Section in the Raleigh Regional Office at 919-791-4200 or via email at mitch.hayes@ncdenr.gov. Cc: Raleigh Regional Office - WQS File Laserfiche Sincerely, Scott Vinson, Regional Supervisor Water Quality Regional Operations Section Raleigh Regional Office Division of Water Resources, NCDEQ MaharanrDeportment rfgaaaneesrggpryr Melon ofWaerleeoueae MateghleglrWonloe SeoosrreetORM lidelikNorth Qralna tiel 919.7411.4200 Hayes, Mitch From: The Ashton Manager <TheAshtonMGR@Knightvest.com> Sent Monday, February 14, 2022 2:08 PM To: Hayes, Mitch Subject [External) The Ashton sewer pump CAUTION: External email. Do not click links or open attachments unless you verify. Send all suspicious email as an attachment to Report Summ. The Ashton will like to have the opportunity of explain that we did not know the sewer pump was our responsibility, Iris Ramos Call the city of Raleigh early November to ask if the sewer pump was the Ashtons responsibility or the city. No one came, until one of the neighbor complain. After we new the sewer pump belong to the Ashton Our team work 3 weeks 24/7 to get the problem resolve, The city of Raleigh (Zachary Poole 919-996-3406) Can tell you how hard the team work to get the problem resolve. Iris Ramos tail 15 Plumber, No one where familiar wit the sewer pump situation. Until one finally open the sewer pump and gave us the information on the manufacture Or the company that build and installed the sewer pump. Now we are monitoring the sewer pump every day to prevent this in the future. And it will be our responsibility to communicate future owners to monitored the sewer pump in the daily bases. We the Ashton family will like a chance not to get a penalize. We have invest a lot of money to fix any damage the sewer pump have cause. Please let me know if you have any question. Iris Baez Ramos Community Manager 8224 Green Lantern Street Raleigh, NC 27613 (919) 583-6516 ASHTON