17 - MS4 O&M Plan

2

Document History
DATE REV# RESPONSIBLE SUMMARY OF CHANGES
12/31/21 1.0 CDM Smith Original version prepared for City of Raleigh

❖ Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
❖ Use whole integer changes to reflect major revisions 1.2 to 2.0

3

4

Table of Contents
1 Overview ................................................................................................................................................ 8
1.1 Background .................................................................................................................................... 8
1.1.1 Regulatory Summary ............................................................................................................. 8
1.1.2 City of Raleigh MS4 Permit .................................................................................................... 8
1.1.3 Stormwater Pollution Source Types ...................................................................................... 9
1.1.4 Raleigh’s Stormwater System ................................................................................................ 9
1.1.5 Raleigh Stormwater Roles.................................................................................................... 10
1.2 Municipal Separate Storm Sewer System (MS4) ......................................................................... 11
1.2.1 Municipal Separate Storm Sewer System (MS4) Definition ................................................ 11
1.2.2 MS4 Assets on Property Owned by Other City Departments ............................................. 13
1.2.3 Adjoining Jurisdictions with MS4 ......................................................................................... 13
1.3 Introduction ................................................................................................................................. 14
2 Responsibilities .................................................................................................................................... 16
2.1 Work Origination ......................................................................................................................... 16
2.1.1 Work Prioritization............................................................................................................... 16
2.1.2 SeeClickFix™ ......................................................................................................................... 17
2.1.3 TFS Administrative Staff....................................................................................................... 18
2.1.4 TFS Stormwater Maintenance Crews .................................................................................. 19
2.1.5 Non-stormwater TFS Maintenance Crews .......................................................................... 20
2.1.6 Engineering Services Stormwater Program Staff ................................................................ 21
2.2 Inspections ................................................................................................................................... 23
2.2.1 Inspection Means & Methods – CCTV, Pole Camera, and Visual ........................................ 23
2.2.2 Asset Type ............................................................................................................................ 29
2.2.3 Inspection Type .................................................................................................................... 35
2.3 Maintenance ................................................................................................................................ 37
2.3.1 Maintenance Methodologies .............................................................................................. 37
2.3.2 Preventative Maintenance .................................................................................................. 40
2.3.3 Reactive Maintenance ......................................................................................................... 43
2.3.4 Emergency Maintenance ..................................................................................................... 52
2.4 TFS Stormwater Maintenance Seasonal Duties ........................................................................... 57

5

2.4.1 Leaf Collection ..................................................................................................................... 57
2.4.2 Snow Removal ..................................................................................................................... 57
3 Training ................................................................................................................................................ 58
3.1 City of Raleigh .............................................................................................................................. 58
3.2 Engineering Services Department Stormwater Program ............................................................ 58
3.2.1 Pollution Prevention and Good Housekeeping (PPGH) ....................................................... 58
3.2.2 Illicit Discharge Detection and Elimination (IDDE) .............................................................. 58
3.3 RDOT TFS Training........................................................................................................................ 59
3.4 RDOT SMU Training ..................................................................................................................... 59
3.4.1 Level 1 – Transportation Scholar ......................................................................................... 59
3.4.2 Level 2 – Transportation Scholar First Class ........................................................................ 60
3.4.3 Level 3 – Master Transportation Scholar............................................................................. 60
3.4.4 Specialized Training Courses................................................................................................ 61
3.5 Roles & responsibilities ................................................................................................................ 61
4 Stormwater Operating Instructions ..................................................................................................... 63
4.1 Procedures ................................................................................................................................... 63
4.1.1 Cityworks SMU-0001 ........................................................................................................... 63
4.1.2 Pole Camera Inspection SMU-0002 ..................................................................................... 63
4.1.3 CCTV Inspection SMU-0003 ................................................................................................. 63
4.1.4 Crossline Conveyance Inspection SMU-0004 ...................................................................... 63
4.1.5 Inlet Inspection SMU-0005 .................................................................................................. 63
4.1.6 Pre-Rain Event Inspection SMU-0006 .................................................................................. 63
4.1.7 Roadside Ditch Inspection SMU-0007 ................................................................................. 63
4.1.8 Unpaved Street Inspection SMU-0008 ................................................................................ 63
4.1.9 Headwall Wingwall Maintenance SMU-0009 ...................................................................... 63
4.1.10 Headwall Wingwall Repair SMU-0010 ................................................................................. 63
4.1.11 Hydroexcavation SMU-0011 ................................................................................................ 63
4.1.12 Inlet Cleaning SMU-0012 ..................................................................................................... 63
4.1.13 Inlet Repair SMU-0013......................................................................................................... 63
4.1.14 Parking Lot Roadway Sweeping SMU-0014 ......................................................................... 63
4.1.15 Pipe Cleaning SMU-0015 ..................................................................................................... 63
4.1.16 Pipe Root Cutting SMU-0016 ............................................................................................... 63
4.1.17 Pipe Section Replacement SMU-0017 ................................................................................. 63

6

4.1.18 Pipe Point Repair SMU-0018 ............................................................................................... 63
4.1.19 Unpaved Street Repair SMU-0019....................................................................................... 63
4.1.20 Roadside Ditch Maintenance SMU-0020 ............................................................................. 63
4.1.21 Leaf Collection SMU-0021 ................................................................................................... 63
4.1.22 Snow and Ice Removal SMU-0022 ....................................................................................... 63
4.1.23 Emergency Storm Response SMU-0023 .............................................................................. 63
4.1.24 GIS Updates SMU-0024 ....................................................................................................... 63
5 Schedule ............................................................................................................................................... 64
5.1 Important MS4 Permit Schedule Information ............................................................................. 64
5.2 Annual O&M Plan Update ........................................................................................................... 64
6 Metrics and KPIs .................................................................................................................................. 65
6.1 Inspection KPIs ............................................................................................................................. 65
6.2 Maintenance KPIs ........................................................................................................................ 66
7 Information Technology (IT) & Information Systems (IS) .................................................................... 68
7.1 Information Technology .............................................................................................................. 68
7.1.1 CCTV ..................................................................................................................................... 68
7.1.2 Pole Camera ......................................................................................................................... 68
7.1.3 Tablets.................................................................................................................................. 68
7.1.4 Personal Computers ............................................................................................................ 68
7.1.5 Smartphones ........................................................................................................................ 68
7.1.6 Underground Utility Locators .............................................................................................. 68
7.2 Information Systems .................................................................................................................... 69
7.2.1 WinCan™ .............................................................................................................................. 69
7.2.2 SewerLink™ .......................................................................................................................... 69
7.2.3 Microsoft Office365™ .......................................................................................................... 69
7.2.4 Microsoft SharePoint™ ........................................................................................................ 69
7.2.5 Microsoft PowerBI™ ............................................................................................................ 70
7.2.6 Adobe Acrobat™ .................................................................................................................. 70
7.2.7 Esri ArcGIS™ ......................................................................................................................... 70
7.2.8 Esri Survey123/Collector™ ................................................................................................... 70
7.2.9 Trimble Cityworks™ ............................................................................................................. 70
8 Cityworks ............................................................................................................................................. 71
8.1 Inspection Activity ....................................................................................................................... 71

7

8.2 Maintenance Activity ................................................................................................................... 71
8.3 Asset Management Activity ......................................................................................................... 71
9 Related Resources & References ......................................................................................................... 72
10 Document Administration ............................................................................................................... 73
10.1 Glossary........................................................................................................................................ 73
10.2 Document Control ....................................................................................................................... 75
10.2.1 Regular Review .................................................................................................................... 75
10.2.2 Document Updates .............................................................................................................. 76
10.2.3 Storage & Security ............................................................................................................... 77
10.2.4 Naming Conventions............................................................................................................ 77
10.2.5 Templates ............................................................................................................................ 77
10.2.6 Roles & Responsibilities ....................................................................................................... 78
10.2.7 Approval Authority .............................................................................................................. 78

Table of Contents
Author: CDM Smith
Owner: Stormwater
Compliance Section: Yes

8

1 Overview
This O&M Plan is intended to comprehensively document the “who, what, when, where, why, and how”
for the stormwater system inspection and maintenance activities conducted by the City of Raleigh (City).
Section 1 introduces concepts and subject matter that will be detailed in subsequent sections but is
focused on “why” inspection and maintenance is performed and “why” this document is necessary.

1.1 Background
This sub-section contains important supporting information establishing context for, and historical
bearing on, the O&M Plan. It addresses the stormwater regulatory drivers at the Federal and State
levels, Raleigh’s National Pollutant Discharge Elimination System (NPDES) Municipal Separate Storm
Sewer System (MS4) Permit, potential pollution sources, key City Department roles, and stormwater
system architecture.
1.1.1 Regulatory Summary
The United States Clean Water Act (CWA) is a group of regulations created by the Federal Government
to actively manage the discharge of pollutants into the nation’s waterways. Management and
enforcement of the CWA regulations is the responsibility of the Environmental Protection Agency (EPA)
and Department of Justice (DOJ).
The EPA has divided the country into regions by state and created dedicated regional offices resp onsible
for regulating activities within their purview of public and private entities. North Carolina falls within
EPA’s Region-4, which also includes South Carolina, Tennessee, Georgia, Florida, Kentucky, Alabama, and
Mississippi.
The State of North Carolina has been delegated responsibility to administer the CWA’s NPDES program
by the EPA. The North Carolina Department of Environmental Quality (DEQ) is responsible for regulating
and permitting the discharges of MS4s under the NPDES program. DEQ’s administration is overseen by
the EPA regional office who can review or perform audits at any time.
Municipality MS4s are divided based on population, with the City of the Raleigh categorized as a ‘Large’
or ‘Phase I’ MS4 having a census-based population of 250,000 or greater. MS4 Permits typically have a
five-year term with permittees in the ‘Large’ MS4’ category individually negotiating permit terms and
conditions during the application process.
1.1.2 City of Raleigh MS4 Permit
The North Carolina DEQ issued the City of Raleigh its current MS4 permit with an effective date of
October 10, 2018, and an expiration date of October 9, 2023.
The City’s MS4 Permit has eight parts which define the extent of the City’s responsibility and authority
related to CWA NPDES regulations. The permit contains many best management practices (BMP)
intended to reduce the discharge of pollutants to meet the maximum extent practicable (MEP)
standard.
BMPs in the permit are organized by category including:
• Public education and outreach

9

• Public involvement and participation
• Illicit discharge detection and elimination (IDDE)
• Construction site runoff controls
• Post construction site runoff controls
• Pollution prevention and good housekeeping (PPGH)
• Monitor and control pollutants in stormwater
• Water quality assessment and monitoring
• Total maximum daily loads (TMDLS)
The relevant section of the permit driving the requirement for this document is found in Section G,
Pollution Prevention and Good Housekeeping for Municipal Operations. The permit re quirement is
stated below:

In addition, the City’s Stormwater Management Plan (SWMP) includes the following language affirming
the necessity for a formal O&M Plan:
• Develop a MS4 Plan, documenting the conveyance system inspection and maintenance program,
including annual reporting, and tracking of inspection and maintenance performed.
• Document streets, roads, and public parking lot BMPs in the inspection and maintenance
program guidance.
1.1.3 Stormwater Pollution Source Types
Stormwater pollution sources typically fall into one of two categories, point source and nonpoint source.
Point sources are readily identifiable discharges, as the name suggests, originating with industrial,
manufacturing, or treatment plant discharges.
Nonpoint sources originate across a large surface area such as agricultural or urban storm water runoff.
Urban runoff can contain pollutants such as oil, grease, pesticides, heavy metals, soil, salt, vegetation,
fertilizers, and microbial organisms.
1.1.4 Raleigh’s Stormwater System
The City’s stormwater system is composed of a mix of asset types that serve to collect and convey runoff
from where precipitation falls on the ground downgradient to receiving Waters of the State. The system
Part II, Section G, 2. “BMPs for Pollution Prevention and Good
Housekeeping for Municipal Operations”, (g) “Inspection and Maintenance
(I&M) for municipally owned or maintained stormwater control measures
(SCMs) and the storm sewer system.” requires the City implement and
maintain an inspection and maintenance program for the collection and
conveyance system it owns or operates.

10

serves two primary functions; first, to prevent localized flooding from inundating roads, sidewalks, and
buildings and, second, to reduce the amount of pollutants making their way to waterways.
Roadways, curb, gutter, catch basins, inlets, manholes, culverts, ditches, crossline conveyances,
detention structures, and pipes are used individually and in various combinations throughout the city to
collect and convey stormwater. The City’s system is interconnected with other public stormwater
systems and private systems in many locations. A majority of the assets the City is responsible for
inspecting and maintaining are located in proximity to roadways which generate and convey runoff from
precipitation and offer a path to move that runoff to receiving creeks, streams, drainageways, ponds,
lakes, and rivers. The City’s system uses gravity to move stormwater, following the topography of the
land.
There are many MS4 discharges, or outfalls, across the city where stormwater is introduced back into
the environment from the manmade portions of stormwater system.
1.1.5 Raleigh Stormwater Roles
Multiple City of Raleigh departments are involved with the MS4, including the inspection and
maintenance activities. Engineering Services, Transportation, and Information Technology Departments
all have major roles in the execution of inspection and maintenance.
1.1.5.1 Engineering Services Department
The Stormwater Management Division of the Engineering Services Department has overall responsibility
for the MS4 system including the MS4 permit. Staff within the group are directly responsible for:
• System Planning and Design
• Stormwater Utility Administration
• Project Management
• Drainage Assistance (DA) Program
• Asset Management (AM) Program
• Dam and stormwater control measure (SCM) program
• Construction and post-construction site runoff management including erosion and
sedimentation (E&S) inspections
• Illicit discharge detection and elimination (IDDE) program
• Pollution prevention and good housekeeping (PPGH)
• Public education, outreach, involvement, and participation
• Outfall inspection
• Water quality monitoring
• Reporting
In addition, the Stormwater Program has a Transportation department-liaison staff member intended to
enhance inter-operation and collaboration between the two departments.
1.1.5.2 Department of Transportation
The Raleigh Department of Transportation (RDOT) plays a key role in the City’s MS4, responsible for
several activities directly related to the permit including:
• Street sweeping

11

• Concrete and asphalt surface maintenance
• Roadway deicing and snow removal
• Leaf collection
• Inspection and maintenance of stormwater assets in the right-of-way (ROW)
• Inspection and maintenance of SCMs (per Service Level Agreement with Engineering Services)
• CCTV inspection system & software (WinCan™)
The Transportation Field Services (TFS) group is responsible for all the above responsibilities with its
Stormwater Maintenance Unit (SMU) specifically responsible for inspection and maintenance of
stormwater assets in the Right of Way (ROW).
1.1.5.3 Information Technology
The Information Technology (IT) department is responsible for implementation and administration of
important information systems and technology tools supporting the City’s MS4 inspection and
maintenance efforts including:
• Computerized Maintenance Management System (CMMS) – Cityworks
• Geographic Information System (GIS) – Esri ArcGIS
• Data collection - Esri Survey123 and Collector
• Internet-enabled Mobile Devices – Smartphones and Tablets
• Personal Computers
These tools are used to schedule and manage inspection and maintenance work, locate assets, and
collect data. The asset and work data are used by a variety of stakeholders to identify corrective
maintenance needs, create strategic plans, develop rehabilitation and renewal (R&R) projects, and plan
for upgrades to system improve performance or serve new areas.
Section 1.1 Background
Author: CDM Smith
Owner: Stormwater
Compliance Section: Yes

1.2 Municipal Separate Storm Sewer System (MS4)
The City is responsible for maintaining the MS4 in accordance with the NPDES permit and in accordance
with the City’s Stormwater Management Plan (SWMP).

1.2.1 Municipal Separate Storm Sewer System (MS4) Definition
The City’s MS4 permit defines MS4 as follows:

Pursuant to 40 CFR 122.26(b)(8) means a conveyance or system of conveyances (including roads
with drainage systems, municipal streets, catch basins, curbs, gutters, ditches, manmade channels,
or storm drains):

12

(a) Owned or operated by the city or town (created by or pur suant to State law) having
jurisdiction over disposal of sewage, industrial wastes, stormwater, or other wastes,
including special districts under State law such as a sewer district, flood control district or
drainage district, or similar entity, or a desi gnated and approved management agency
under Section 208 of the Clean Water Act (CWA) that discharge to water s of the United
States or waters of the State.
(b) Designed or used for collecting or conveying stormwater;
(c) Which is not a combined sewer; and
(d) Which is not part of a Publicly Owned Treatment Works (POTW) as defined in 40 CFR 122.2

For clarity in determining what City-owned/operated infrastructure is and is not included in Raleigh’s
MS4, the City has developed an operating definition for Raleigh’s MS4, as follows, as of December 2021
and subject to revision:

Raleigh’s Municipal Separate Storm Sewer System is the collection of stormwater 1 conveyances2 that
are:
(a) within the City’s corporate limits, and
(b) owned or operated by the City, and
(c) under the City’s authority to control, and
(d) designed or used for collecting or conveying stormwater, and
(e) any of the following3 City-owned or City-operated infrastructure:
• roads with drainage systems
• municipal streets
• catch basins
• curbs
• gutters
• ditches
• manmade channels
• storm drains

What is NOT part of Raleigh’s MS4?

1. City-owned or City-operated facilities that are outside Raleigh’s corporate limits are not part of
Raleigh’s MS4.
2. Stormwater conveyances (including infrastructure listed above) that are owned or operated by
North Carolina Department of Transportation (NCDOT) or by North Carolina State University
(NCSU) are not part of Raleigh’s MS4. (NCDOT and NCSU have stormwater permits and MS4s of
their own, which are not part of Raleigh’s MS4.)
3. Stormwater conveyances on private prop erties are not part of Raleigh’s MS4, except that
stormwater conveyances in easements granted to the City are part of Raleigh’s MS4.
4. Streams and lakes that are mapped as solid or dashed blue lines on USGS 7½-minute topographic
maps are not part of Raleigh’s MS4

Notes:
1. Refer to the permit’s definition of “stormwater runoff.”

13

2. The permit does not define “conveyance(s)” per se but uses this term in defining “MS4” and other
terms.
3. The permit wording is such that this list is not exclusive.

1.2.2 MS4 Assets on Property Owned by Other City Departments
Assets on parcels or at facilities that are owned by a specific City of Raleigh department are generally
maintained by the owning department and RDOT Stormwater Maintenance Unit (SMU) may assist upon
request.

• Convention and Performing Arts Department
• Engineering Services Department
• Fire Department
• Housing and Neighborhoods
• Parks, Recreation, and Cultural Resources
• Raleigh Water
• Solid Waste Services Department

1.2.3 Adjoining Jurisdictions with MS4
The City has several abutting municipalities with their own respective MS4s which the users of this
document should be aware of both while in the field and in emergency situations. Additionally, the
public is often unable to distinguish ownership when reporting stormwater issues and the City could
receive calls regarding other adjacent municipal systems. Contact information in this section should be
utilized by City staff to ensure public reports related to stormwater collection and c onveyance make it to
the responsible entity.

Table 1.2.3-1: MS4 Entities Adjoining City of Raleigh
Name Point of Contact Phone
Cary
Town Of Cary Stormwater Division
919-469-4000 https://www.townofcary.org/services-publications/water-
sewer/stormwater-management
Durham City of Durham Stormwater & GIS Division 919-560-4326 https://durhamnc.gov/692/Stormwater-GIS-Services
Garner
Stormwater Engineer
919-773-4421 https://www.garnernc.gov/departments/engineering/stormwater-
program
Knightdale
Town of Knightdale Stormwater Management – Stormwater Technician
919-217-2255 https://www.knightdalenc.gov/departments/engineering/stormwater-
management
NCDOT
Stormwater Management Program
https://www.ncdot.gov/initiatives-
policies/environmental/stormwater/Pages/default.aspx
NCSU
Environmental Affairs – Stormwater Management
https://ehs.ncsu.edu/home-page-info/environmental-affairs/storm-
water-management/

14

Section 1.2 Ownership Section
Author: CDM Smith
Owner: Stormwater
Compliance Section: Yes

1.3 Introduction
This O&M Plan is intended to document the City of Raleigh’s required stormwater system inspection and
maintenance program, as stated in Part II, Section G, 2 of the permit. It is envisioned as a living
document, regularly reviewed, and updated annually by stakeholders to ensure the relevance of the
content.

It was initially drafted by a cross-functional team as a comprehensive resource to support the staff of
multiple City’s departments in successfully managing and executing inspection and maintenance
activities. The O&M Plan serves as a key tool supporting organizational resilience by enabling continuity
of operations through documentation of personnel or group responsibilities and processes.

This document has three main functions which guide its organization and content: 1) an operational
reference, 2) a training resource, and 3) a compliance submittal.

1) Operational Reference: From familiarization with inspection and maintenance activities to desktop or
field task reference, the O&M Plan serves as an inspection and maintenance primer.

2) Training Resource: The O&M Plan contains a sufficient level of detail for content to be used for staff
training to manage or complete inspection and maintenance tasks, as well as familiarize them with their
specific role and responsibilities in the context of foundational MS4 permit requirements. The Plan is
intended to inform internal training curricula, with specific content or entire sections used in training
materials.

3) Compliance Submittal: The O&M Plan is one of the required documents related to the City’s MS4
permit and required by DEQ to be submitted in advance of permit audits or following issuance of a
Notice of Violation (NOV).

This document is divided functionally into sections and subsections, with content organized from
general to specific, to effectively guide users in locating inspection and maintenance program
information and build user knowledge step-by-step.
Wake County
Stormwater & the Environment – Customer Service
919-856-7400 https://www.wakegov.com/departments-government/water-quality-
programs/watershed-management-erosion-sedimentation-control-
floodplain-and-stormwater-management/stormwater-and-environment
Wake Forest
Stormwater Engineering Manager
919-435-9442 https://www.wakeforestnc.gov/public-works/engineering/stormwater-
management

15

Extensive use of hyperlinks is employed to support efficient document navigation and access to
complimentary content. Hyperlinks might connect users to other O&M Plan sections or subsections,
publicly accessible websites managed by third-parties, or other City-owned documents. Please Note:
Some hyperlinks might direct users to content only accessible by City -owned devices on the City’s
network.

Additional documentation and resources are incorporated by reference, directly hyperlinked where
able, to provide users a list of related information which is complimentary, foundational, or duplicative
of O&M Plan content.

Section 1.3 Introduction
Author: CDM Smith
Owner: Stormwater
Compliance Section: Yes

16

2 Responsibilities
Many individuals and groups are involved in the execution of the City’s MS4 inspection and maintenance
work. For efficiency, this information is largely presented as ‘Swim-Lane Flowcharts’ that depict the
City’s important business processes and relative roles and responsibilities of multiple stakeholders.
Responsibilities are functionally divided into Call Response and Prioritization, Inspections, Preventative
Maintenance (PM), Reactive Maintenance (RM), and Emergency Maintenance (EM). While Call Response
and Prioritization typically precedes one or more of the other responsibilities, operationally they can
occur in many combinations based on field conditions, staff availability, and environmental conditions.
2.1 Work Origination
The City’s MS4 inspection and maintenance work primarily originates from five sources with distinct
variations in business processes.
1. SeeClickFix – Public-facing portal for reporting of MS4 issues
2. TFS Administrative Staff – Local call center receiving reports of MS4 issues from the public and
other City departments (919-996-6446).
3. TFS SMU Crews – SMU field crews identifying MS4 issues in the course of their assigned duties
4. Non-SMU TFS Crews – Non-SMU field crews identifying MS4 issues in the course of their
assigned duties
5. Engineering Services Stormwater Program Staff – Public reports of MS4 issues reported to a
variety of Stormwater Program staff.
For reports of issues requiring field investigation to verify site conditions, severity, or maintenance
responsibility, the City staff will create a ‘Service Request’ in Cityworks to document the report,
investigation, and outcome.
When City staff have a high level of confidence in a reported issue, they may opt to create a Work Order
in Cityworks, bypassing a Service Request, to expedite inspection or maintenance work.
Regardless of the source of the report, or whether a Service Request or Work Order is generated, the
City applies a standardized method to prioritizing work with special emphasis on identifying and
responding to safety hazards.
2.1.1 Work Prioritization
The City of Raleigh has a standard approach and convention for recording the relative priority of its
inspection and maintenance activities. That convention is consistently applied by staff across all
information systems enabling a common understanding of the associated urgency for effective work
management.
Table 2.1.1-1: Inspection and Maintenance Priority Codes
Inspection and Maintenance Priority Codes
Code Name
1 Safety/High
2 Immediate/Medium
3 Standard/Low

17

Priority Code 1: MS4 assets or systems requiring inspection and maintenance are first triaged by City
staff based on the perceived current or future impacts to the safety of the public or City staff. Those that
represent a safety concern are treated with the highest urgency and addressed as quickly as possible
regardless of the time of day, at least to mitigate any safety hazards.
Priority Code 2: For issues which are not perceived to be a safety issue, the City staff assess whether they
potentially create a functional impact to asset performance, commerce, or property. Such problems are
addressed expediently by the City to restore functionality, usually during business hours.
Priority Code 3: Routine activities such as scheduled recurring inspections and preventative
maintenance, or issues that don’t impact MS4 functionality, are categorized the lowest priority level by
the City. This work is executed when more urgent needs have been addressed.
In emergency situations, Priority Code =1, the responding crew’s first objective is to determine if the
issue is the City’s responsibility as the owner or operator of the asset or system affected. After
responsibility is preliminarily established, crews assess what immediate actions can, or should, be done
safely. The priority is to stabilize the site, even if it’s a temporary mitigation, and reduce or eliminate
hazards to the public or City staff. Secondarily, City staff evaluate and execute permanent repairs.
2.1.2 SeeClickFix™
SeeClickFix™ is a CivicPlus™ software application used by several City departments, including
Transportation and Engineering Services, as a tool for the public to report MS4 issues. It is accessible via
a website or mobile application, compatible with both iOS™ and Android™, and enables anonymized
reporting of issues including geocoordinate data, addresses, and images.
Three custom forms have been developed by the City specific to stormwater which address construction
site runoff (the responsibility of Engineering Services), storm drain clogs, and stormwater asset issues.
The SeeClickFix™ reporting forms are based on Cityworks’ Service Request data standards enable
information from the systems to be passed back and forth.
The RDOT SMU Crew Supervisor and SMU CCTV Supervisor both have administrative privileges enabling
them to respond to public reports directly in SeeClickFix™, typically to communicate results of
inspections and/or resolution of reported problems back to the submitter. All Cityworks users can add
comments to SeeClickFix™ reports through the corresponding Cityworks™ Service Request employing a
special prefix in the comment field.
Reports of issues submitted via SeeClickFix™ use the same priority scoring system used by the City for
Cityworks Service Requests and Work Orders.

18

Call Response & Prioritization – SeeClickFix (SCF)Crew SupervisorSMU SupervisorsPublicInformation SystemsSMU Field CrewCityworksReport MS4
Issue
Review
Service Request
End
Cityworks
SeeClickFix
SMU
Responsibility?
Sufficient
Information for
WO?
Assign Crew to
Investigate
Service Request
Investigate
Public
Report
TO SCF.
comments auto
emailed to
originator
Assign
Service Request
to Supervisor
Appropriate
Inspection,
PM, RM, or
EM BP
Transfer to
Responsible
Party
Automated
Report Receipt
Email Generated
Cityworks
Service Request
Generated
Yes No
No Yes
Sufficient
Information for
WO?
Appropriate
PM, RM, or
EM BP
No
Yes
Close
Service
Request
Review Report
Resolution Email
Reopen if
Desired

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.1.3 TFS Administrative Staff
The Transportation Field Services group has four administrative positions who are responsible for
fielding reports of MS4 issues via phone call to the TFS main phone number (919-996-6446). Reports
originate from the public, staff of other City departments, and staff from other groups of the
Transportation Department.
This duty represents approximately 35% of admin staff’s total responsibilities and, informally, the
admins rotate who specifically is responsible for transcribing phone calls or after-hours voice mails into
Cityworks Service Requests.
Service Requests are preliminarily prioritized according to the standard City convention subject to
change following review by SMU staff and/or field investigation. For seemingly critical reports, admin
staff often follow up on the associated Service Request by sending an email to SMU supervisors to
highlight matters of importance.

19

Call Response & Prioritization – TFS Administrative Staff
Crew SupervisorSMU SupervisorsTFS AdminInformation SystemsSMU Field CrewReceive MS4
Reports via TFS
Main Phone
Number
Review
Service Request
End
Cityworks
SMU
Responsibility?
Sufficient
Information for
WO?
Assign Crew to
Investigate
Service Request
Investigate
Report
Assign
Service Request
to Supervisor
Appropriate
Inspection,
PM, RM, or
EM BP
Create
Cityworks
Service Request
Yes No
No Yes
Sufficient
Information for
WO?
Appropriate
PM, RM, or
EM BP
No
Yes
Close
Service
Request
Transfer to
Responsible
Party

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.1.4 TFS Stormwater Maintenance Crews
Another common source of inspection and maintenance work are SMU crews themselves based on
observations of the MS4 assets in the field. Crews will create work orders as needed for additional
inspection or reactive maintenance employing the standard priorit y codes to communicate urgency.
Significant numbers of work orders are created in this manner with execution of many falling to the
crew that created them.
For issues of extreme urgency, crews will often follow up any work orders they create with phone calls
to SMU leadership to ensure awareness and to seek immediate direction.

20

Call Response & Prioritization – TFS Stormwater Maintenance Crews
Crew SupervisorSMU SupervisorsInformation SystemsSMU Field CrewIdentify Asset or
System
Deficiency
Review
WO
End
Cityworks
Assign WO
to Appropriate
Crew
Create WO
Appropriate
Inspection,
PM, RM, or
EM BP

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.1.5 Non-stormwater TFS Maintenance Crews
Other groups within the Transportation Field Services who are active in the City ROW’s such as street
sweeping and asphalt or concrete crews, will report issues with the MS4 assets or systems they
encounter in the course of their own work, and trigger inspection or maintenance activities.
Typically, given their working relationship with SMU, these crews will call appropriate SMU supervisors
directly to report their observations. SMU supervisors will then create Service Requests or Work Orders
as applicable, assigning priority codes accordingly.

21

Call Response & Prioritization – Non-Stormwater TFS Maintenance Crews
Crew SupervisorSMU SupervisorsNon-SMU TFS StaffInformation SystemsSMU Field CrewReview
Service Request
End
Cityworks
SMU
Responsibility?
Sufficient
Information for
WO?
Assign Crew to
Investigate
Service Request
Investigate
Report
Assign
Service Request
to Supervisor
Appropriate
Inspection,
PM, RM, or
EM BP
Create
Cityworks
Service Request
Yes No
No Yes
Sufficient
Information for
WO?
Appropriate
PM, RM, or
EM BP
No
Yes
Close
Service
Request
Transfer to
Responsible
Party
Report MS4
Issue

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.1.6 Engineering Services Stormwater Program Staff
The Engineering Service’s Stormwater Program staff also offer a significant point of origination for MS4
inspection and maintenance activities given their prominence on the City’s website, many public
outreach activities, stormwater utility fee billing responsibilities, and public-facing Drainage Assi stance
program.
Three primary pathways which funnel public reports of asset or system issues to TFS SMU include:
• Stormwater Program Main Contact Information
o 919-996-3940
o [e-mail]
• Stormwater Utility Fee Billing Unit of the Business Services Group
o 919-996-3778
o [e-mail]
• Drainage Assistance Program
o 919-996-3779
o [e-mail]
Communication protocols vary based upon the perceived urgency of the report and source. Generally,
urgent issues are communicated directly via phone to the RDOT SMU Crew Supervisor. Less urgent
matters are communicated via email to a SMU supervisor distribution list or, for those Engineering
Services staff with access, a Service Request created on the TFS Cityworks domain. During business

22

hours, some calls from the public are transferred to the TFS main phone line for more direct reporting as
needed.
In addition to notifying SMU of the public report of an issue, Stormwater Program staff will log the
contact with the public in either a dedicated call log or the Oracle™ Customer Care and Billing™ (CC&B™)
software application.
Call Response & Prioritization – Engineering Service Stormwater Program Staff
Crew SupervisorSMU SupervisorsSW ProgramMain # & EmailInformation SystemsSMU Field CrewSW Utility Fee Billing UnitSW Drainage Assistance PgMReceive MS4
Report from the
Public
End
Cityworks
SMU
Responsibility?
Sufficient
Information for
WO?
Assign Crew to
Investigate
Service Request
Investigate
Public
Report
Assign
Service Request
to Supervisor
Appropriate
Inspection,
PM, RM, or
EM BP
Create
Cityworks
Service Request
Yes No
No Yes
Sufficient
Information for
WO?
Appropriate
PM, RM, or
EM BP
No
Yes
Close
Service
Request
Transfer to
Responsible
Party
Receive MS4
Report from the
Public
Receive MS4
Report from the
Public
Call or Email
SMU Crew
Supervisor
Call or Email
SMU Crew
Supervisor
Create
Cityworks
Service Request

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

Section 2.1 Call Response & Prioritization
Author: CDM Smith
Owner: TFS
Compliance Section: Yes

23

2.2 Inspections
Inspections of MS4 assets and systems are a critical City responsibility both for permit compliance and
good stewardship of public resources to identify maintenance issues, pollution prevention, assess asset
or system condition, build institutional knowledge, update system mapping, emergency preparedness &
response, public engagement, and quality control and quality assurance.
The City of Raleigh uses three primary methodologies for inspecting assets and systems both for
recurring and ad-hoc inspections: closed circuit television (CCTV), pole camera, and visual.
Generally, CCTV inspections are employed where a high level of inspection detail is desired or required.
Pole cameras are employed for production-scale inspections, system triage, and where access is
constrained. Visual inspections are employed for assets not suited to pole camera and CCTV, or pipes
and crossline conveyances where humans can safely ingress and egress.
Not all methodologies are applicable to all asset types, and in some situations m ore than one inspection
methodology is applied to accomplish the City’s objectives. It’s important for staff to understand
inspection use cases, constraints, asset applicability, relative advantages, business processes, and City
strategies.
Operationally, City inspection responsibilities are divided by type and integrated with other
maintenance and emergency preparedness/response responsibilities.
This section details the characteristics of the three City inspection methodologies employed, presents
City business processes by asset type to guide ad-hoc employment, and provides operationally detailed
business processes to support staff field execution, reference, and training needs.
2.2.1 Inspection Means & Methods – CCTV, Pole Camera, and Visual
The specific methodologies employed by the City as part of its inspection and maintenance program are
based on strategic objectives, field conditions, schedule, and level of detail required. TFS SMU
leadership at the supervisor level and above are responsible for selecting the best methodology for both
recurring and ad-hoc inspections.
The City relies heavily on technology tools for planning, work management, data collection, and data
management employing specialized or customized technology solutions along with commercially
available off-the-shelf products.
2.2.1.1 CCTV
The City has two CCTV crews each with their own camera trucks for launching, controlling, and
recovering remotely operated waterproof camera crawlers. The crawlers are equipped with high
resolution cameras capable of independently panning, tilting, and zooming as directed by the operator
to effectively image the interior of assets.
CCTV inspections are conducted by the City adhering to the National Association of Sewer Service
Companies (NASSCO) Pipe Assessment Certification Program (PACP) standards to ensure consistent
results between crews and effectively inform maintenance, rehabilitation & replacement (R&R), and
capital planning. The City tries to adhere to the most recent PACP version when conducting inspections.

24

In addition to performing pipe and crossline conveyance asset inspections, CCTV is used to inspect
inaccessible junction assets on an ad-hoc basis.
These inspections yield video and still images of the asset being inspected. In addition, detailed data is
captured by operators based on review of video imagery, either in real time or after the fact, in a
standardized format that be accessed and analyzed with a variety of information systems.
CCTV inspection data is captured using highly specialized information systems designed to support the
PACP standard.
2.2.1.1.1 Advantages & Disadvantages
Advantages
• High level of detail offered through recorded video, still frames, and inspection data with
granular defect categorization and quantification. Precise measurements of defect locations and
asset length.
• Industry standardization of approach and results between operators, equipment,
manufacturers, software vendors, and consultants that enable effective apples-to-apples
comparison of results, benchmarking, and trending.
• CCTV is a remote inspection which doesn’t require staff to enter confined spaces.
• Ability of camera crawler to drive through or over obstructions in the pipe or c rossline
conveyance to image the pipe that lies beyond.
Disadvantages
• High cost – Equipment and vehicle investment is large and/or high cost per linear foot to
procure inspection services.
• Relatively slow inspection speed compared to other methods.
• Labor intensive and time-consuming deployment and retrieval of camera equipment
• Extensive up-front and recurring operator training and certification requirement that is time
consuming and costly.
• Not all assets are accessible with the City’s CCTV trucks such as those off-road requiring four-
wheel drive or in narrow/congested roadways.
2.2.1.1.2 Use Cases
• Locating and classifying pipe blockages
• Asset management program asset condition assessments
• Investigation of Inflow & Infiltration (I&I) from ground water, potable water, and sanitary sewer
• Pre-acceptance inspections of new pipe constructed by third-parties
• Post repair or rehabilitation inspections
• Inter-departmental support requests (Engineering Services, Police, and Fire)
• Asset or system location verification
• Buried asset defect ground marking
• Inaccessible (blind) junction assets

25

2.2.1.1.3 Ad hoc triggers
CCTV is employed by the City in a predominately responsive fashion, dispatching CCTV crews on an as-
needed basis to make full use of its capabilities while minimizing its inherent limitations. There are
several common triggers for CCTV inspections.
Pipe Blockage/Street Flooding – The City will deploy CCTV crews to locate pipe blockages which are
causing surcharging of pipes or junctions (such as manholes) or street flooding.
Inter-departmental Support Requests – Other City departments will occasionally make requests for CCTV
crews to support special projects such as focused searches of the storm sewer system.
2.2.1.1.4 Primary Inspection Method Driver - Pole Camera Results
Pole camera inspection results are one of the most common triggers for CCTV inspections. Where pole
camera results indicate significant asset deterioration exists, or offer an insufficient level of detail, the
City will conduct additional CCTV inspections of targeted assets to more comprehensively document and
quantify deficiencies.
2.2.1.1.5 Inspection General Business Process - CCTV
Below is the general CCTV business process applied to all CCTV inspections regardless of specific trigger
or asset type. Specific business processes by asset type which include key decision points and any steps
unique to that asset type are presented in subsection 2.2.2.
Inspection General Business Process – CCTV
CCTV SupervisorCCTV Field CrewInformation SystemWincan
Office Field
Create WO
Assign Assets to
Inspection
WO Submitted
to Operator
CCTV
Inspection
SOI
Generate
Child WO s
as
Necessary
Complete WO Transfer
Inspection to
Office
CCTV
QA/QC
Distribution of
Inspection Data
to Stakeholders
END
Cityworks
Import WO
from
Cityworks
to Wincan
Export from
Wincan
Back to
Cityworks
Merge Data
into Master
DB
(Wincan)
Distribute
Condition
Scores
GIS
Complete
Header in
Wincan
Office
Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.2.1.2 Pole Camera
Pole camera inspections are used by the City as the primary means of inspection for pipe and crossline
conveyance assets. Each CCTV crew keeps a pole camera on its camera truck and the City operates one
dedicated pole camera crew. Camera systems are human -portable typically consisting of a monitor,
power supply, and camera head on the end of a fixed or telescopic pole.

26

Using pole cameras, large portions of the MS4’s pipe and crossline conveyance assets can be inspected
more quickly than w/ CCTV. Identified problem areas can be scheduled for reactive maintenance or
more detailed inspection methodologies using other City tools, such as CCTV, or contracted services
such as ultrasonic inspection and ground penetrating radar. Pole cameras are not currently used for
inspecting MS4 structures such as catch basins and junctions.
Pole cameras provide video and still images similar to CCTV, however the level of detail provided by pole
cameras is typically less than that offered by CCTV. Data is captured on a tablet with a customized
information system using a City-developed inspection convention that is intended to approximate
NASSCO’s PACP system with a reduced amount detail.
2.2.1.2.1 Advantages & Disadvantages
Advantages
• Rapid deployment onsite and faster inspection times than CCTV.
• Relatively inexpensive to procure and maintain pole camera systems when compared with CCTV
technology.
• Faster and less effort required to train and develop pole camera operators than CCTV.
• Enables more efficient use of CCTV technology where its best suited or most needed.
• Promotes public engagement with crews accessible for interactions.
Disadvantages
• Less safe for operators being exposed to the environment and needing to stand over open holes
to position the pole camera.
• Less detailed imagery and inspection data with both camera resolving power and angle of
incidence reducing as distance down the pipe increases decreasing the operator’s ability to
observe and characterize asset defects.
• Camera is unable to penetrate obstructions in the pipe or crossline conveyance to image what
lies beyond.
• Limited ability to illuminate distant reaches of pipe or crossline conveyance.
2.2.1.2.2 Use Cases
• Locating and classifying pipe blockages
• Asset management program asset condition assessments
• Phased screening of assets
• Emergency response
• Areas of limited asset access (physical or legal limitations)
• Quality Assurance/Quality Control (QA/QC) spot check or inspections
• Inter-departmental support requests (Engineering Services, Police, and Fire)
2.2.1.2.3 Primary Inspection Method Driver - Risk Model Results
Through the asset management program’s custom risk model, MS4 assets and systems are prioritized
based on relative risk. This approach provides the City’s inspection and maintenance program insight
into where City resources such as the pole cameras are best applied.

27

RDOT leadership is empowered through the asset management program to select assets or areas for
inspection and set inspection frequency based on risk scores. Pole camera inspections can quickly
validate the model’s condition predictions, monitor areas of high consequence of failure with greater
frequency, and produce empirical asset condition scores to replace estimates offered by surrogate
information such as age and material.
2.2.1.2.4 Inspection General Business Process - Pole Camera
Below is the general Pole Camera business process applied to all Pole Camera inspections regardless of
specific trigger or asset type. Specific business processes by asset type which include key decision points
and any steps unique to that asset type are presented in subsection 2.2.2.
Inspection General Business Process – Pole Camera
CCTV SupervisorCCTV Field CrewInformation SystemOffice Field Office
Create WO
Assign Assets
WO Submitted
to Operator
Create
Inspections for
All Pipes in WO
Pole
Camera
Inspection
SOI
Generate
Child WO s
as
Necessary
Complete WO Attach
Media to
Inspection
Pole
Camera
QA/QC
Distribute as
Necessary for
Further Review
END
Cityworks

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.2.1.3 Visual
Inspections conducted by City staff primarily using their visual perception and/or portable off-the-shelf
imaging devices such as phones, tablets, or small cameras are considered ‘visual’ inspections. Visual
inspections can be augmented with other senses such as touch and hearing with staff further interacting
with assets to better assess their condition and identify specific deficie ncies. Visual inspections are
performed by the City on a variety of asset types with some assets exclusively inspected in this manner.
All RDOT TFS SMU crews are capable of conducting visual inspections and most inspections performed
by the City annually are visual inspections of exposed or otherwise accessible assets. Visual assessments
of assets can be made by crews either from a vehicle or on foot depending on the asset and
corresponding inspection protocol.

28

Visual inspection data is typically captured and managed utilizing one of the City’s customized
information systems. Media is predominately still images with some video to support asset and
inspection records.
2.2.1.3.1 Advantages & Disadvantages
Advantages
• High level of inspection detail
• Least expensive method of inspection.
• Fastest to employ and highest rate of inspection production.
• More engaging and experiential for staff building institutional knowledge across a variety of
asset types.
Disadvantages
• More difficult to document results of visual inspection than other methods.
• Execution is more involved than with other inspection methods and requires more planning.
• More physically involved and demanding method.
• Some City assets are too small in size or diameter to safely enter.
• Sometimes requires staff entering confined spaces and exposes staff to more hazards with
greater Occupation Safety and Health Administration (OSHA) and personal protective
equipment requirements.
• Least standardized inspection methodology which can result in variability of inspect ion results
and data.
• Less likely to generate multi-media and less media generated than other inspection methods.
2.2.1.3.2 Use Cases
• Asset management program asset condition assessments
• Emergency response
• Areas of limited asset access (physical or legal limitations)
• Quality Assurance/Quality Control (QA/QC) spot check or inspections
2.2.1.3.3 Inspection General Business Process - Visual
Below is the general visual inspection business process applied to all Visual inspections regardless of
specific trigger or asset type. Specific business processes by asset type which include key decision points
and any steps unique to that asset type are presented in subsection 2.2.2.

29

Inspection General Business Process – Visual
Supervisor Field CrewInformation SystemsCreate WO
Assign Assets
WO Submitted
to Operator
Visual
Inspection
SOI
Generate Child
WO s as
Necessary
Complete WO Attach
Media to
Inspection
Visual
Inspection QA/
QC
Distribute as
Necessary for
Further Review
END
Cityworks
Use Appropriate
Inspection
Platform
Survey123 Collector
Office Field Office

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.2.2 Asset Type
City staff should understand which inspection methods apply to which asset types, to plan and execute
inspection work efficiently and effectively. Please note, this information is subject to change based on
the specific equipment, software, and tools available to, and used by, the City. Users should consult
asset specific business processes and Stormwater Operating Instructions (SOI) for applicability and any
constraints.
• Visual Inspections – Pipes, Crossline Conveyance, Junctions, Ditches, Headwalls, and Inlets
• CCTV Inspections – Pipes, Crossline Conveyances, and Junction
• Pole Camera Inspections – Pipes and Crossline Conveyances
Business processes and decision points do vary based upon the specific asset and inspection
methodology combination.
2.2.2.1 Pipe
All three inspection methodologies can be applied to the pipe asset type. Below are pipe-specific
business processes for each methodology with relevant constraints for use and key decision points.

30

Pipe Inspection Business Process – Visual
Supervisor Field CrewInformation SystemsCreate WO Assign Assets WO Submitted
to Operator
Pipe Visual
Inspection
SOI
Generate Child
WO s as
Necessary
Complete WO Attach
Media to
Inspection
Visual
Inspection
QA/QC
Distribute as
Necessary for
Further Review
END
Cityworks
Use Appropriate
Inspection
Platform
Survey123 Collector
Office Field Office
Yes
Pipe
Large
Enough?
No
Dewatering
No
Yes
Yes
> 40% full w/
water Yes
No
Score Assets in
Field or in Office
Alternative
Inspection
or Contract
Out
Alternative
Inspection
or Contract
Out
Alternative
Inspection
or Contract
Out
Safe to Enter

Pipe Inspection Business Process – Pole Camera
CCTV SupervisorCCTV Field CrewInformation SystemDewatering CrewCreate WO
Assign Assets
WO Submitted to
Operator
Create
Inspections for
All Pipes in WO
Pipe Pole
Camera
Inspection
SOI
Generate
Child WO s
as
Necessary
Complete WO Attach
Media to
Inspection
Pole
Camera
QA/QC
Distribute as
Necessary for
Further Review
END
Cityworks
Pipe > 12"Yes
No
NoDewatering
Necessary
Yes
Dewater
Pipe
Office Field Office
Alternative
Inspection
or Contract
Out

Pipe Inspection Business Process – CCTV
CCTV SupervisorCCTV Field CrewInformation System Field CrewWincan
Create WO
Assign Assets to
Inspection
WO Submitted
to Operator
Pipe CCTV
Inspection
SOI
Generate
Child WO s
as
Necessary
Complete WO Transfer
Inspection to
Office
CCTV
QA/QC
Distribution of
Inspection Data
to Stakeholders
END
Cityworks
Import WO
from
Cityworks
to Wincan
Export from
Wincan
Back to
Cityworks
Merge Data
into Master
DB
(Wincan)
Distribute
Condition
Scores
GIS
Complete
Header in
Wincan
Pipe
10" to 72"
Alternative
Inspection
or Contract
Out
No
Yes
NoPipe > 40%
Full of Water
Alternative
Inspection
Yes
Dewater
Pipe
Yes
Yes
Invert
Accessible to
Camera
No
Office Field Field
Repair, Alt-
Inspection
or Contract
Out

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

31

2.2.2.2 Junction Boxes
Visual and CCTV inspection methods are used by the City for the junction asset type. Below are the
junction-specific business processes with relevant constraints for use and key decision points.

Office Field Office
Junction Box Inspection Business Process – Visual
Supervisor Field CrewInformation SystemsCreate WO
Assign Assets
WO Submitted
to Operator
Junction
Box Visual
Inspection
SOI
Generate Child
WO s as
Necessary
Complete WOAttach
Media to
Inspection
Visual
Inspection QA/
QC
Distribute as
Necessary for
Further Review
END
Cityworks
Use Appropriate
Inspection
Platform
Survey123 Collector
Access
Hatch or
Hole
Safe to
InspectYes Yes
No No
CCTV
Inspection
Alternative
Inspection
or Contract
Out

Junction Box Inspection Business Process – CCTV
CCTV SupervisorCCTV Field CrewInformation SystemWincan
Field
Create WO
Assign Assets to
Inspection
WO Submitted
to Operator
CCTV
Inspection
SOI
Generate
Child WO s
as
Necessary
Complete WO Transfer
Inspection to
Office
CCTV
QA/QC
Distribution of
Inspection Data
to Stakeholders
END
Cityworks
Import WO
from
Cityworks
to Wincan
Export from
Wincan
Back to
Cityworks
Merge Data
into Master
DB
(Wincan)
Distribute
Condition
Scores
GIS
Complete
Header in
Wincan
Office
Access
via
Pipe?
Yes
Alternative
Inspection
or Contract
Out
No
Office
Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.2.2.3 Inlets
Only the visual inspection method is used by the City for the inlet asset type. Below is the inlet-specific
visual business process with relevant constraints for use and key decision points.

32

Office
Inlet Inspection Business Process – Visual
Information Systems Supervisor Field CrewCrew SupervisorAssign Basin/
Sub-Basin
WO Submitted
to Crew
Inlet Visual
Inspection
SOI
Generate Child
WO s as
Necessary
Complete WO
Visual
Inspection QA/
QC
Distribute as
Necessary for
Further Review
END
Cityworks
Survey123
Collector
Crew Requests
Next Basin
Office Field
Attach
Media to
Inspection

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.2.2.4 Crossline Conveyances
All three inspection methodologies can be applied to the crossline conveyance asset type. Below are
crossline conveyance-specific business processes for each methodology with relevant constraints for use
and key decision points.
Crossline Conveyance (CLC) Inspection Business Process – Visual
Supervisor Field CrewInformation SystemsCreate WO Assign Assets WO Submitted
to Operator
CLC Visual
Inspection
SOI
Generate Child
WO s as
Necessary
Complete WO Attach
Media to
Inspection
Visual
Inspection QA/
QC
Distribute as
Necessary for
Further Review
END
Cityworks
Use Appropriate
Inspection
Platform
Survey123 Collector
Yes
CLC
Large
Enough
No
Dewatering
No
Yes
Yes
CLC > 40% full
w/water Yes
No
Score Assets in
Field or in Office
Alternative
Inspection
or Contract
Out
Alternative
Inspection
or Contract
Out
Alternative
Inspection
or Contract
Out
Safe to Enter
Office Field Office

33

Crossline Conveyance (CLC) Inspection Business Process – Pole Camera
CCTV SupervisorCCTV Field CrewInformation SystemDewatering CrewCreate WO
Assign Assets
WO Submitted to
Operator
Create
Inspections for
All Pipes in WO
CLC Pole
Camera
Inspection
SOI
Generate
Child WO s
as
Necessary
Complete WO Attach
Media to
Inspection
Pole
Camera
QA/QC
Distribute as
Necessary for
Further Review
END
Cityworks
CLC > 12"Yes
No
NoDewatering
Necessary
Yes
Dewater
Pipe
Alternative
Inspection
or Contract
Out
Office Field Office

Crossline Conveyance (CLC) Inspection Business Process – CCTV
CCTV SupervisorCCTV Field CrewInformation System Field CrewField
Wincan
Create WO
Assign Assets to
Inspection
WO Submitted
to Operator
CLC CCTV
Inspection
SOI
Generate
Child WO s
as
Necessary
Transfer
Inspection to
Office
CCTV
QA/QC
Distribution of
Inspection Data
to Stakeholders
END
Cityworks
Import WO
from
Cityworks
to Wincan
Export from
Wincan
Back to
Cityworks
Merge Data
into Master
DB
(Wincan)
Distribute
Condition
Scores
GIS
Complete
Header in
Wincan
Pipe
10" to 72"
Other
Inspections
or Contract
Out
No
Yes
NoPipe > 40%
Full of Water
Alternative
Inspection
Yes
Dewater
Pipe
Yes
YesInvert Camera
Accessible
No
Alternative
Inspection
or Contract
Out
Office Field
Yes
Access
From
ROW
Alternative
Inspection
No
Complete WO

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.2.2.5 Headwalls/Wingwalls
Only the visual inspection method is used by the City for the headwall/wingwall asset type. Below is the
headwall/wingwall-specific visual business process with relevant constraints for use and key decision
points.

34

Headwall/Wingwall Inspection Business Process – Visual
Supervisor Field CrewInformation SystemsCrew SupervisorCreate WO
Assign Assets
WO Submitted
to Operator
Headwall/
Wingwall
Visual Insp.
SOI
Generate Child
WO s as
Necessary
Complete WO
Visual
Inspection QA/
QC
Distribute as
Necessary for
Further Review
END
Cityworks
Use Appropriate
Inspection
Platform
Survey123 Collector
Office Field Office
Attach
Media to
Inspection

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.2.2.6 Ditches
Only the visual inspection method is used by the City for the ditch asset type. Below is the ditch-specific
visual business process with relevant constraints for use and key decision points.

Ditch Inspection Business Process – Visual
SupervisorInformation SystemsCrew SupervisorCreate WO
by Address
WO Submitted
to Construction
Supervisor(s)
Perform
Inspection
(Walk Ditch)
Scope of Work
Discussion
Create Child
WOs as
Necessary
END
Cityworks
Supervisor
Confers with
Owner/
Complaintant
Office Field Office

35

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.2.3 Inspection Type
The City takes a strategic approach to its inspection activities, differentiating inspections based on type.
Through operational groupings of similar asset types, maintenance needs, hydraulic flow, and
schedule/frequency, the City conducts the majority of inspections of its assets and systems. The goal of
grouping by inspection types is to maximize the efficiency of operations, resources, system resiliency.
• Regular Recurring – Inspections occurring on a recurring basis following a pre-determined
schedule in support of operations and maintenance goals.
• Problem Areas – Inspections of areas with a history of operations and maintenance issues
usually at increased frequency compared to similar asset types.
• Pre-Event – Preparatory inspections triggered by specific events such as hurricanes and storms.
• Post-Event – Reactive inspections following storm events with the capacity to impact the MS4.
• Ad-hoc – As needed inspections typically triggered by complaints from City staff, public, and
private landowners.
• Basin – Inspections strategically based on hydraulic basin and sub-basin boundaries to
systematically address assets and improve hydraulic performance of at the basin and sub -basin
levels.
2.2.3.1 Regular Recurring
Table 2.2.3.1-1 Recurring Inspections by Asset Type
Recurring Inspections
Catch Basins, Inlet,
& Junctions
Crossline
Conveyances
Pipes Unpaved Roads
Frequency (Goal) 3-year Inspection
Cycle
3 Inspections per
Year
10-year
Inspection
Cycle
8 Inspections per
Year
Crew
Responsibility
System
Maintenance
Construction CCTV Construction
Information
Systems
Survey123/Collector Survey123/Collector Cityworks Cityworks
Asset Grouping Sub-basin Sub-basin Sub-basin Geographic area
Number of Crews 4 Crews 4 Crews 3 Crews 2 Crews

36

2.2.3.1.1 Catch Basin, Inlet, & Junction Boxes
The City conducts combined inspections and maintenance of catch basins, inlet structures, and junction
boxes with the goal of inspecting and cleaning all accessible assets every three years. Maintenance can
include both preventative and reactive maintenance with inspection crews responsible for issues which
can be addressed in twenty-minutes or less. Inspections generally follow the inlet inspection business
process above.
2.2.3.1.2 Crossline Conveyances
The City conducts combined inspection and maintenance of crossline conveyances with the goal of
inspecting each asset three times per year. While conducting inspections, accessways between the ROW
and asset are cleared of vegetation. Crossline conveyance inspections are additionally combined with
headwall inspections of related assets with inspections following the business processes above.
2.2.3.1.3 Pole Camera
The City leverages pole cameras for recurring inspection activities with the goal of inspecting all assets
every 10 years. The results of recurring pole camera inspections can result in ad-hoc CCTV inspections or
maintenance work orders to address issues. Pole camera inspections typically follow the business
process presented above.
2.2.3.1.4 Unpaved Roads – Dirt or Gravel
The City’s unpaved roadways and associated ditches are also subject to inspection and maintenance as a
combined activity, with the goal of conducting visual inspection of, and making any associated repairs
to, all unpaved roads eight times per year.
2.2.3.2 Pre-Event
Prior to forecasted significant precipitation events, the City conducts combined inspection and
maintenance activities for known problem areas in the days or hours leading up to the event. The City
deploys all available crews to inspect inlets, catch basins, and crossline conveyances in their assigned
sub-basins for damage and debris build up.
2.2.3.3 Post-Event
Following a significant storm event, the City will deploy its crews to conduct inspection activities across
the MS4 surveying inlets and catch basins for debris accumulation, inspecting condition of E&S controls
for active RDOT TFS SMU work sites, and damage to unpaved roadways such as washouts, washboard,
large rills, etc.
The objective of post-event inspection is to survey and triage any damage caused by the precipitation,
quickly identify any public safety issues, and generate work orders for needed repairs (reactive
maintenance.)
2.2.3.4 Ad-hoc (Complaint Driven)
The City routinely receives MS4-related maintenance complaints from the public, other City
departments, and RDOT field crews which trigger as-needed inspections of assets and systems.
The objective of these inspections is to verify the compla int and generate reactive work orders
addressing critical issues identified during the inspection. Ad-hoc inspections can involve any of the MS4

37

asset types and are conducted in addition to other inspection types. For ditches, all inspections are ad-
hoc in nature.
Inspections based on complaints typically follow the asset-based inspection business processes
previously addressed in this document.
2.2.3.5 Basin/Sub-basin
The City’s MS4 conveyance system is divided based on system hydraulics into 34 basins which are
further divided into 561 sub-basins. Sub-basins are the functional unit for planning and executing
Recurring, Pre-Event, and Pole Camera inspection work.
Relevant crews are typically assigned responsibility for a group of sub-basins.
RDOT TFS SMU, Engineering Services, and the City IT department actively collaborate to keep system
mapping up-to-date based on developer plan submissions and SMU field observations.
Section 2.2 Inspections
Author: CDM Smith
Owner: TFS
Compliance Section: Yes

2.3 Maintenance
Maintenance of MS4 assets and systems is also a critical City responsibility both for permit compliance
and to maximize asset useful lifespans. An effective maintenance regimen can also reduce the risk of
asset or system failure and plays a key role in the City’s Asset Management Program.
Maintenance can positively benefit both asset physical condition by mitigating defects, and operational
performance though improvements to hydraulic performance.
The City’s maintenance efforts are categorized by type including preventative, reactive, and emergency
depending on the specific objective and urgency.
The City employs multiple methodologies in the execution of its maintenance program, most are used
for more than one maintenance type.
2.3.1 Maintenance Methodologies
Seeking continuous improvement of its maintenance program, the City reviews industry best practices
and supporting technologies for opportunities to optimize their maintenance methodologies. The below
methodologies are applicable to more than one maintenance type employed by the City and among the
most commonly used.
2.3.1.1 Vacuum/Jetter Cleaning
Combination vacuum and water jet cleaning systems are versatile pieces of equipment useful across the
MS4. Vacuum/Jetters can vacuum up solids, liquids, and slurries from the MS4 and are capable of
reaching deep into structures to remove accumulated debris or water. They use long water hoses

38

supplied by powerful pumps to clean the interior of pipes with jets of high-pressure water. Additionally,
the equipment is capable of hydro-excavation, efficiently removing even highly compacted soils.
Vacuum and water jet systems can be truck, trailer, or skid mounted and are differentiated by tank sizes,
water jet pressure & flow, length & articulation of onboard hoses, and varying amount of suction lift
force or airflow.
When employed by the City in the field, the suction hose is positioned downstream of the area being
cleaned to collect debris. Engineered controls on the truck and disposal location allow for dewatering of
solids and effective pollution prevention.
2.3.1.1.1 Advantages & Disadvantages
Advantages
• Faster and less labor intensive than manual processes
• Safer than methods that require operators to enter confined spaces
• Self-contained units that don’t require multiple vehicles to transport to the field, and site -to-site
Disadvantages
• Require rigorous maintenance to prevent equipment downtime
• Expensive to procure, operate, and maintain
• Poor maneuverability in tight confines
2.3.1.1.2 Use Cases
• Clean pipe and crossline conveyances
• Clear blockages
• Clearing light root growth
• CCTV Inspection (pre-cleaning)
• Clean catch basins, inlets, and junctions
• Potholing (Test-pitting)
2.3.1.2 Easement Flusher
An easement jetter flushing machine is an alternative to the full size vacuum jetter, designed to be far
more maneuverable with similar flushing capabilities. It enables staff to clean assets in access-restricted
areas such as easements far from the ROW, behind narrow gates, and on or near steep slopes.
Easement machines can be self-propelled, trailer mounted, or skid mounted and typically consist of a
motor, pump, hose, and reel. Additionally, some models are offered with onboard water tanks while
others require a separate tank to be moved to the worksite.
The City typically uses a skid steer to move the easement jetter from the ROW to the work location, an d
between work locations.
2.3.1.2.1 Advantages & Disadvantages
Advantages
• Highly maneuverable and capable of operating in tight spaces
• Lower cost to procure and operate than truck mounted jetter

39

Disadvantages
• Less powerful than full size vacuum jetter
• Shorter hose length
• Requires a skid steer to move easement flusher to worksite
2.3.1.2.2 Use Cases
• Clean difficult to access pipe and crossline conveyances
• Clear blockages
• Clearing light root growth
2.3.1.3 Hand Cleaning
Cleaning by hand or with hand tools can be an efficient approach for certain assets that are accessible to
staff and which contain debris small enough (or debris can be reduced in size) to be removed without
heavy equipment. Accessibility considerations include asset size or depth, asset condition, water level,
depth of debris deposition, and atmospheric hazards.
Debris removed from the asset is loaded into the crews’ pickup truck for transport and proper disposal.
Staff employ the buddy system and atmospheric monitoring for safety when working in assets, following
confined space protocols as warranted.
2.3.1.3.1 Advantages & Disadvantages
Advantages
• Quick and efficient method for cleaning
• Limited set up required of the worksite
• Relative low cost of execution
• No specialized tools or equipment required
• Little training required for staff
Disadvantages
• Staff exposed to hazards
• Not applicable to all asset types and sizes
• Limited by debris size and weight
• Limited to what crews can physically reach
2.3.1.3.2 Use Cases
• Catch basin, inlet, and junction cleaning
• Cleaning large pipes and crossline conveyances
• Cleaning ditches
• Pre-event grate and inlet cleaning
• Post-event grate and inlet cleaning
2.3.1.4 Cleaning with Heavy Equipment
The City has access to a variety of equipment well suited for collecting and removing debris and
sediment from MS4 assets such as skid steers, mini-excavators, floor cleaners, mini-skid steers,

40

backhoes, and dump trucks. Each piece of equipment individually brings capabilities and constraints
with few or no “one-size-fits-all” maintenance solutions.
Due to the size of equipment, accessibility is a key constraint for employing this methodology and the
selection of specific equipment for the assets to be cleaned. In addition, the shape of the asset can limit
the efficacy of certain equipment with round or oval assets not well suited to cleaning by equipment
with flat bucket attachments.
Staff employ the buddy system and atmospheric monitoring for safety when working in assets following
confined space protocols as warranted.
2.3.1.4.1 Advantages & Disadvantages
Advantages
• Effective at removing large amounts or heavy/bulky debris
• Capable of reshaping slopes, channels, and ditches
• Faster than cleaning by hand
Disadvantages
• Can only be used in open or large assets
• Expensive to procure and operate
• Working around heavy equipment can be dangerous for staff
2.3.1.4.2 Use Cases
• Ditch cleaning
• Large diameter pipe and crossline conveyance cleaning
• Removal of bulky or heavy debris
2.3.2 Preventative Maintenance
Preventative maintenance (PM) is a planned maintenance activity intended to avoid physical or
performance failures of assets or systems. It is typically initiated before an asset physically fails, or is
unable to perform its function, using pre-defined criteria such as schedule & frequency, performance
measures, or predictions based on data. Proactive application of resources prior to identification of
asset or system defects differentiates preventative from the other maintenance types

This type of maintenance typically costs the organization less over the life of an asset than does reactive
or emergency maintenance. Also, it is the most effective means of reducing the City’s business risk
exposure due to unexpected asset or system failure.

The City conducts preventative maintenance on several asset types that make up the MS4, applying
methodologies based on maximum efficiency and effectiveness. Clearing assets of debris and cleaning
them of sediment to preserve hydraulic performance and reduce pollutant discharges make up most of
the City’s preventative maintenance activities.

2.3.2.1 PM by Type
The applicability of preventative maintenance methodologies varies by asset type and within asset type
because of asset size, accessibility, shape, and debris characteristics.

41

• Vacuum Flushing /Jetter – Pipe, Crossline conveyances, Junctions
• Easement Jetter Flushing – Pipe, Crossline conveyances, Junctions
• Hand Cleaning – Pipe, Crossline Conveyance, Junctions, Inlets, Catch Basins
• Heavy Equipment – Pipe, Crossline Conveyance, Junctions, Inlets, Catch Basins, Paved/Unpaved
Roads
In addition to recurring scheduled preventative maintenance, preventative cleaning by the City of some
asset types is also executed prior to storm events. The intent is to prepare assets for high flow rates of
anticipated runoff that could cause flooding. While this is a proactive activity, the annual frequency is
linked to the number of forecast storm events.
2.3.2.1.1 Pipe
Preventative Maintenance Business Process – Pipe Flushing
System Cleaning SupervisorCleaning Field CrewInformation SystemCCTV SupervisorField
Create WO
Flushing
Effective
Complete WO Submit
WO
Quality
Assurance (Spot
Checks)
Review,
Child WOs,
and Close
END
No No
Yes
Cityworks
Attach
Media
Pipe
Flushing
SOI
Pre-Work
Site Visit(s)
CCTV Inspection Flushing
Effective Yes
Assign Crew and
Submit WO
Pipe < 25%
Obstructed Yes
No
Office
Manual
Cleaning BP
Yes Yes
Manual
Cleaning BP
No
No
Debris
Too
Large
Pipe > 96
Manual
Cleaning BP
Manual
Cleaning BP
Office Field
Reactive
Maintenance
BP

Preventative Maintenance Business Process – Pipe Hand & Heavy Equipment Cleaning
System Maintenance Field CrewsConstruction SupervisorSystem Maintenance SupervisorConstruction Field CrewsInformation SystemsField
Pipe
Height
> 6'
Review,
Generate
Child WOs,
and Close
ENDYes
Cityworks
Complete WO
Heavy
Equipment
Needed
Submit
WO
OfficeOffice
Pipe
Cleaning
SOI
Pipe
at least
8' x 8'
Skidsteer
DingoNo
Assign Crew and
Submit WO
Pipe
Cleaning
SOI
Attach
Media
Complete Field
WO Submit
WO
Attach
MediaNo
Pipe < 25%
Obstructed Yes
Reactive
Maintenance
BP
No
Create WO Attach
Media
Pre-work
Site Visit(s)
Safe to
Access?
Assign Crew and
Submit WO
Debris
< 50lbsYes Yes
No
Yes
Review,
Generate
Child WOs,
and Close
END
Yes
No
Create Safe
Working
Environ
Contract Out
No

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.3.2.1.2 Junctions (Aspirational – Future O&M Manual Development Phase)
RESERVED FOR FUTURE USE

42

2.3.2.1.3 Catch Basin, Inlet, & Junction
Preventative Maintenance Business Process – Catch Basin, Inlet, & Junction Cleaning
System Maintenance SupervisorSystem Maintenance Field CrewInformation SystemCrew SupervisorField
Inlet in ROW
Generate Child
WOs as
Necessary
Complete WO
Review WO
Quality
Assurance
(Spot Check)
Cityworks
Yes
Inlet
Cleaning
SOI
Cleanable in
< 20 minYesRequest Next
Basin
Office
Reactive
Maintenance
BP
No
Assign Crew and
Submit WO
Request
Drainage
Easement
No
EndClose WO
Office
Submit WO

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.3.2.1.4 Crossline Conveyance & Headwall/Wingwall
Preventative Maintenance Business Process – Semi-annual Cross Line Conveyance (CLC) & Headwall/Wingwall
Sys ConstructionSupervisorSystem Construction Field CrewCrew SupervisorInformation SystemsOfficeFieldOffice
CLC or
Headwall/
Wingwall
PM SOI
Attach
Media
Review WO &
Create Child
WO s as
Necessary
Spot Check and
QA/QC WO
Close WO
No
Create Child
WO s as
Necessary
Debris too
Large
Create WO Assign Crew and
Submit WOs End
Cityworks
Reactive
Maintenance
or Heavy
Equip. BP
Yes
Complete WO

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

43

2.3.2.1.5 Pre-Storm Event Cleaning
Preventative Maintenance Business Process – Pre-event Grate, Inlet, & Crossline Conveyance (CLC) Cleaning
CCTVSupervisor Field CrewCrew SupervisorInformation SystemsSupervisorField
Deploy
to
Work Site
Report Status
Update SR/
WOs When
Possible
Attach
Media and
Submit
WO
Review/Audit
SR/WO
Complete
Project
Update Service
Requests and
Work Orders
Pre-Event
Cleaning
SOI
Mobilize
Office
Determine Crew
Deployment
Create Tracking
Spreadsheet &
Cityworks
Project
EndClose Project
Cityworks
Office
Activate Pre-
Storm Event
Maintenance
Storm
<2-3 Days
Out
No
Monitor Forecast
Yes
Notify Crews of
Assignments
Create SRs and
Child WOs
Receive Next
Assignment
Determine Crew
Deployment
Visit Crews/
Construction
Sites
Report Status
Review &
Complete SR/
WO

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

Section 2.3.2 Preventative Maintenance
Author: CDM Smith
Owner: TFS
Compliance Section: Yes

2.3.3 Reactive Maintenance
Reactive maintenance, as the name implies, is maintenance performed in response to an identified asset
or system deficiency. Causes of documented deficiencies can vary significantly. They can appear with
little warning or result from a process of slow deterioration. Identification of deficiencies stem from
public complaints, inspections, or unrelated maintenance work. Means and methods to remedy
deficiencies can vary greatly and are usually determined by the City on a case-by-case basis seeking to
balance cost, speed, and effectiveness.

The immediate objective of reactive maintenance is to restore structural or operational performance.
The long-term objective is to help the City realize the maximum useful life of its assets. Reactive
maintenance can also benefit the City’s asset management program by reducing the likelihood of asset
failure.

The City utilizes both internal and external resources for reactive maintenance deploying, City staff for
most work but contracting out to third parties when the work exceeds the City’s equipment capabilities,
requires an engineered solution, or is highly specialized in nature.

44

In addition to the maintenance methodologies described previously, many others are employed by the
City to conduct reactive maintenance. Business processes for the more commonly employed methods
are presented below.

2.3.3.1 Typical Triggers for Reactive Maintenance
There are two main mechanisms by which City MS4 assets or systems are damaged requiring Reactive
Maintenance: 1) deterioration due to age (e.g. corrosion, weakened concrete, etc.). and 2) damage
caused by outside forces (e.g. vehicle damage, root growth, damaged by contractors, etc.) These are
shared with Emergency Maintenance with the key difference generally being Emergency Maintenance
occurring in or near the ROW.
Most asset types are subject to reactive maintenance actions, with some issues occurring more
frequently than others.
Pipe
• Obstruction
• Sedimentation
• Collapse
• Sinkhole
• Flooding
• Deformed Road Surface
Inlets & Junctions
• Obstruction
• Sedimentation
• Missing top
• Collapse
• Sinkhole
Crossline Conveyances
• Obstruction
• Sedimentation
• Floating pipe
• Washed out pipe
• Sinkhole
• Deformed road surface
Headwall/Wingwall
• Collapse
Ditch
• Obstruction
• Sedimentation
• Erosion

45

2.3.3.2 Reactive Maintenance Categorization
Means and methods for reactive (and emergency) maintenance are usually determined on a case -by-
case basis by City Staff and addressed in more detail in Section 4 – Stormwater Operating Instructions. In
addition to what’s been addressed in previous sections, the reactive maintenance methodologies most
frequently used by the City are grouped here by common business processes and asset type. Examples
are below:
Pipe & Crossline Conveyances Reactive Maintenance
• Point Repair – Wraps, collars, patches, etc.
• Partial/Full Replacement – Replacement of any proportion of a pipe segment via open cut
means, from a short spool piece to entire segment node-to-node
• Root Cutting – Mechanical cutting or water jetting
Inlets & Junctions Reactive Maintenance Categories
• Cleaning – Hand-cleaning or cleaning with Vacuum/Jetter equipment
• Structural – Invert repair/replacement, back/wall repair/replacement, top/lid replacement,
segment repair/replacement, etc.
• Non- Structural – Mortar tuckpointing, cement stucco, etc.
Reactive Maintenance business processes, categorized by method are presented by asset type below.
2.3.3.2.1 Pipe
Reactive Maintenance Business Process – Pipe Flushing
Flushing Field CrewSystem Cleaning SupervisorInformation SystemsOffice
Safety Issue
Yes
Emergency
Maintenance
BP
Create WO Attach
Media
Assign Crew
Submit WO
Flushing
Effective
Complete WO Submit WOYesPipe
Flushing SOI
Quality
Assurance
(Spot Check)
Review,
Child WOs,
and Close
No YesPipe < 96"No
Debris
too Large for
Flushing
YesNo
Alternate
Maintenance
Method
No
Cityworks
Manual
Cleaning BP
> 25%
Obstructed Yes
Preventative
Maintenance
BP
No
Pre-Work
Site Visit END
Attach
Media
Field Office

46

Reactive Maintenance Business Process – Root Cutting
Flushing Field CrewSystem Cleaning SupervisorCCTV SupervisorInformation SystemsSys Maintenance CrewFieldOffice
Light Roots
Yes
Flushing BP
Create WO Attach
Media
Assign Crew
Submit WO
Root
Cutting
Effective
Complete WO Submit WOYes
Root
Cutting
SOI
Quality
Assurance
(Spot Check)
Review,
Child WOs,
and Close
ENDCCTV Inspection
Root
Cutting
Effective
Yes
No
Repeat or
Alternate
Maintenance
Method
No Pre-Work
Site Visit
Alternate
Maintenance
Method
No
Cityworks
Office
12-24"
Pipe Yes
Alternate
Maintenance
BP
No
Attach
Media

Reactive Maintenance Business Process – Pipe Manual Cleaning
Construction SupervisorConstruction Field CrewsSystem Maintenance Field CrewSys Maintenance SupervisorInformation SystemsField
Pipe
Height
> 6'
Review,
Generate
Child WOs,
and Close
Yes
Complete WO Submit WO
Office
Pipe
at least
8' x 8'
Skid steer
DingoNo
Assign Crew
Submit WO
Pipe Cleaning
SOI
Attach
Media
Flushing BP
No
Yes
YesPipe < 96"No
Debris too
Large for
Flushing
Safe to
Access
No
Create Safe
Working
Environment
No
Debris < 50
Lbs.
Yes
Assign Crew and
Submit WOYes
Heavy
Equipment
Needed
Pipe
Cleaning
SOI
Complete WO Attach
MediaNo
Yes
END
Contract Out
No
Cityworks
Safety Issue
Yes
Emergency
Maintenance
BP
No Pre-Work
Site Visit
Review,
Generate
Child WOs,
and Close
END
Yes
Create WO
Office
> 25%
Obstructed
Yes
Preventative
Maintenance
BP
No
Submit WO

47

Reactive Maintenance Business Process – Pipe Point Repair
Crew Supervisor Field CrewCCTV SupervisorSupervisorInformation SystemsRDOT LiaisonFieldOffice
Safety Issue
Yes
Emergency
Maintenance
BP
No
Assign Crew
Submit WO Review WO
Work
Preparation
Create WO No
Repair SOI
Private
Property
Impacted?
Yes
Arrange
Right of Entry or
Public Drainage
Easement
Complete WO Submit WO
Add Finish
Date to
WO (CCTV
Triggered)
Review,
Child WOs,
and Close
Quality
Assurance
(Spot Checks)
END
Cityworks
CCTV
Inspection
BP
Office
> One Joint
Involved
Yes
Alternate
Maintenance
BP
No
Attach
Media

Reactive Maintenance Business Process – Pipe Partial or Full Replacement
Crew Supervisor Field CrewCCTV SupervisorSupervisorInformation SystemsRDOT LiaisonFieldOffice
Safety Issue
Yes
Emergency
Maintenance
BP
No
Assign Crew
Submit WO Review WO
Work
Preparation
Create WO No
Repair SOI
Private
Property
Impacted?
Yes
Arrange
Right of Entry or
Public Drainage
Easement
Complete WO Submit WO
Add Finish
Date to
WO (CCTV
Triggered)
Review,
Child WOs,
and Close
Quality
Assurance
(Spot Checks)
END
Cityworks
CCTV
Inspection
BP
Office
> One Joint
Involved
No
Alternate
Maintenance
BP
Yes >14' Deep
Yes
Contract
Out
No
Attach
Media

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

48

2.3.3.2.2 Inlets/Junctions
Reactive Maintenance Business Process – Inlet/Junction Cleaning
System Maintenance SupervisorSys MaintField CrewInformation SystemsSystem Cleaning Field CrewSystem Cleaning SupervisorCrew SupervisorCityworks
Office
> 20 Min
To Clean?
No
Preventative
Maintenance
BP
Structure
Depth < 4'Yes
Complete WO Attach
Media
Inlet
Inspection
SOI
Review,
Child WOs,
and Close
Yes Create WO
No
Heavy
Fines/Small
Debris
Inlet
Cleaning
SOI
Complete WO Submit WOAttach
Media
Yes
Submit WO
Assign Crew
Submit WO
No
Review,
Child WOs,
and Close
Assign Crew
Submit WO
Quality
Assurance
(Spot Check)
End
Field Office

Reactive Maintenance Business Process – Inlet/Junction Non-Structural Repair
System M Field CrewCrew SupervisorInformation SystemsSystem Maintenance SupervisorCityworks
Office
Structural
Issues
Structural
Maintenance
BP
Complete WO Attach
Media
Inlet Repair
SOI
Review,
Child WOs,
and Close
No Create WO
Submit WO
Quality
Assurance
(Spot Check)
End
Yes
Cementious
Deterioration Yes
Alternate
Maintenance
BP
No
Field Office
Reactive Maintenance Business Process – Inlet/Junction Structural Repair
System M Field CrewCrew SupervisorInformation SystemsSystem Maintenance SupervisorField
Cityworks
Office
Structural
Issues
Alternate
Maintenance
BP
Complete WO Attach
Media
Inlet Repair
SOI
Review,
Child WOs,
and Close
Yes
Create WO Submit WO
Quality
Assurance
(Spot Check)
End
No
Office
Back,
Wall or Invert
Failure
Yes
Alternate
Maintenance
BP
No
Safety
Issues
Emergency
Maintenance
BP
Yes
No

49

Reactive Maintenance Business Process – Inlet Crooked Leg Repair
System M Field CrewCrew SupervisorInformation SystemsSystem Maintenance SupervisorField
Cityworks
Office
Structural
Issues
Alternate
Maintenance
BP
Deflect Crooked
Leg(s) w/
Hammer
Complete WO Attach
Media
Inlet Repair
SOI
Review,
Child WOs,
and Close
Yes Create WO
Submit WO
Quality
Assurance
(Spot Check)
End
No
Office
Crooked
Leg Yes
Alternate
Maintenance
BP
No
Leg Still
Crooked Yes
No

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.3.3.2.3 Crossline Conveyances
Reactive Maintenance Business Process – CLC Manual Cleaning
Construction SupervisorConstruction Field CrewsSystem Construction Field CrewInformation SystemsPipe
Height
> 6'
Review,
Generate
Child WOs,
and Close
Yes
Complete WO Submit WO
Office
Pipe
at least
8' x 8'
Skid steer
DingoNo
Assign Crew
Submit WO
Pipe
Cleaning
SOI
Attach
Media
Flushing BP
No
Yes
YesPipe < 96"
No
Debris too
Large for
Flushing
Safe to
Access
No
Create Safe
Working
Environment
No
Debris < 50
Lbs.
Yes
Assign Crew and
Submit WOYes
Heavy
Equipment
Needed
Pipe
Cleaning
SOI
Complete WO Attach
MediaNo
Yes
END
Alternate
BP
No
Cityworks
Safety Issue
Yes
Emergency
Maintenance
BP
No
Yes
Create WO> 25%
Obstructed
No
Preventative
Maintenance
BP
Yes Pre-Work
Site Visit
Field Office

50

Reactive Maintenance Business Process – CLC Point Repair
Crew Supervisor Field CrewCCTV SupervisorSupervisorInformation SystemsRDOT LiaisonFieldOffice
Safety Issue
Yes
Emergency
Maintenance
BP
No
Assign Crew
Submit WO Review WO
Work
Preparation
Create WO No
Repair SOI
Private
Property
Impacted?
Yes
Arrange
Right of Entry or
Public Drainage
Easement
Complete WO Submit WO
Add Finish
Date to
WO (CCTV
Triggered)
Review,
Child WOs,
and Close
Quality
Assurance
(Spot Checks)
END
Cityworks
CCTV
Inspection
BP
Office
> One Joint
Involved
Yes
Alternate
Maintenance
BP
No
Attach
Media

Reactive Maintenance Business Process – CLC Partial or Full Replacement
Crew Supervisor Field CrewCCTV SupervisorSupervisorInformation SystemsRDOT LiaisonFieldOffice
Safety Issue
Yes
Emergency
Maintenance
BP
No
Assign Crew
Submit WO Review WO
Work
Preparation
Create WO No
Repair SOI
Private
Property
Impacted?
Yes
Arrange
Right of Entry or
Public Drainage
Easement
Complete WO Submit WO
Add Finish
Date to
WO (CCTV
Triggered)
Review,
Child WOs,
and Close
Quality
Assurance
(Spot Checks)
END
Cityworks
CCTV
Inspection
BP
Office
> One Joint
Involved
No
Alternate
Maintenance
BP
Yes >14' Deep
Yes
Contract
Out
No
Attach
Media

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

51

2.3.3.2.4 Headwall/Wingwall
Reactive Maintenance Business Process – Headwall/Wingwall Repair
Crew Supervisor System ConstructionField CrewSystem ConstructionSupervisorInformation SystemsRDOT LiaisonFieldOffice
Safety Issue
Yes
Emergency
Maintenance
BP
No Work
Preparation
Create WO No
Headwall &
Wingwall
Repair SOI
Private
Property
Impacted?
Yes
Arrange
Right of Entry or
Public Drainage
Easement
Complete WO Submit WO Attach
Media
Review,
Child WOs,
and Close
Quality
Assurance
Inspection
END
Cityworks
Office
> 60" CLC
Yes
Contract Out
Case by Case
Basis
No >14' Deep
Yes
Contract
Out
No

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.3.3.2.5 Ditches
Reactive Maintenance Business Process – Ditch Cleaning & Grading
Crew SupervisorSys Construction Field CrewSystem ConstructionSupervisorInformation SystemsTFS AdminFieldOffice
Assign Crew
Submit WO Review WO
Work
Preparation
Convert Service
Request to WO
Ditch
Cleaning &
Repair SOI
Complete WO Submit WO Attach
Media
Review,
Child WOs,
and Close
Quality
Assurance
END
Cityworks
Office
> 30%
Obstructed
No
END
Yes
All
Downstream
Agree?
No
Yes
END
Create
Service Request
Pre-Work
Site Visit

52

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

Section 2.3.3 Reactive Maintenance
Author: CDM Smith
Owner: TFS
Compliance Section: Yes

2.3.4 Emergency Maintenance
Emergency Maintenance (EM) is generally characterized by the existence of a serious safety issue. This
results in significant urgency for City crews to respond and make the site safe for public and City staff. A
primary responsibility of RDOT supervisors, is determining if an issue with the MS4 represents a safety
issue for City staff, the public, or property and assign a priority rating.

Emergency work orders created in the City’s computerized maintenance management system (CMMS)
typically receive a ‘Priority’ of “1 – Safety/High” to communicate urgency to stakeholders and facilitate
workload prioritization.

The methodologies employed in conducting Emergency Maintenance are largely the same as Re active
Maintenance, however the City’s objective is to execute the EM very rapidly to mitigate safety risks and
restore MS4 functionality.

City crews respond to safety issues involving the MS4 assets and systems twenty-four hours per day
year-round. After normal business hours, weekends, and holidays, the City has an on-call system to
deploy supervisors and staff to the field, as needed.

Regardless of whether the City performs Emergency Maintenance during business hours or after hours,
the primary objective is to stabilize the site and restore at least some functionality with a temporary fix.
After a stable condition is achieved, the City can more effectively plan for, and complete, permanent
repairs.

2.3.4.1 On-Call Operations
The City utilizes an ‘On-Call’ system to maintain a posture of operational readiness after normal business
hours to react quickly to issues requiring Emergency Maintenance. This system is not unique to the
RDOT TFS SMU. Rather, it’s a shared responsibility of specially identified supervisors and staff across TFS
with on-call personnel responsible for responding to MS4 and non-MS4 issues. On-call duty for
supervisors and staff usually follows a rotating schedule.

53

Typically, one supervisor and one of the field staff are responsible for responding to issues after hours.
The on-call supervisor receives phone calls from the Emergency Communications Center (ECC) also
known as Raleigh-Wake 9-1-1. For after-hours emergency maintenance calls, responding crews
generally focus their efforts on stabilizing the site and restoring safety, with permanent repairs
scheduled for business hours.

Emergency Maintenance Business Process – On Call
Crew SupervisorInformation SystemsOn-Call SupervisorOn-Call Field CrewHome
Safety Issue Yes
Reactive
Maintenance
BP
No
Site Assessment
Repair or
Stabilize Site
Complete WOYes Attach
Media
Return Home
QA/QC End
Cityworks
Assign Crew
Submit WO
Review,
Generate
Child WOs,
and Close
After-Hours
Business
Hours EM
BP
No
Create WO
HomeField
Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.3.4.2 Emergency Maintenance Business Processes by Asset Type
Not all asset types or deficiencies can cause a safety issue and qualify as Emergency Maintenance. As a
result, not all maintenance methodologies are applicable to EM. Those assets and deficiencies that are
applicable are depicted below, organized by asset type.

54

2.3.4.2.1 Pipe
Emergency Maintenance Business Process – Pipe Flushing
Flushing Field Crew SupervisorCCTV SupervisorInformation SystemsSys Maintenance CrewFieldOffice
Safety Issue Yes
Reactive
Maintenance
BP
Create WO Attach
Media
Assign Crew
Submit WO
Flushing
Effective
Complete WO Submit WOYesPipe
Flushing SOI
Quality
Assurance
(Spot Check)
Review,
Child WOs,
and Close
END
No
YesPipe < 96"No
Debris too
Large for
Flushing
YesNo
Investigate
Service
Request
Alternate
Maintenance
Method
No
Cityworks
Manual
Cleaning BP
Office
Attach
Media

Emergency Maintenance Business Process – Pipe Manual Cleaning
Construction SupervisorConstruction Field CrewsSystem Maintenance Field CrewSys Maintenance SupervisorInformation SystemsPipe
Height
> 6'
Review,
Generate
Child WOs,
and Close
Yes
Complete WO Submit WO
Office
Pipe
at least
8' x 8'
Skidsteer
DingoNo
Assign Crew
WO Submitted
Pipe
Cleaning
SOI
Attach
Media
EM Flushing
BP
No
Yes
YesPipe < 96"No
Debris too
Large for
Flushing
Safe to
Access
No
Create Safe
Working
Environment
No
Debris < 50
Lbs
Yes
Assign Crew and
Submit WOYes
Heavy
Equipment
Needed
Pipe
Cleaning
SOI
Complete WO Attach
MediaNo
Yes
END
Alternate
BP
No
Cityworks
Safety Issue Yes
Reactive
Maintenance
BP
No
Investigate
Service
Request
Review,
Generate
Child WOs,
and Close
END
Yes
Create WO
Office
Submit WO
Field

55

Emergency Maintenance Business Process – Pipe Repair
Crew Supervisor Field CrewCCTV SupervisorSupervisorInformation SystemsRDOT LiasonFieldOffice
Safety Issue Yes
Reactive
Maintenance
BP
No
Pre Work
Site
Visit
Assign Crew
Submit WO Review WO
Work
PreparationYes
Urgent
Repair
Needed
No
Stabilize Site,
Reactive
Maintenance
BP
Create WO No
Repair SOI
Private
Property
Impacted?
Yes
Arrange
Right of Entry or
Public Drainage
Easement
Complete WO Submit WO
Add Finish
Date to
WO (CCTV
Triggered)
Review,
Child WOs,
and Close
Quality
Assurance
(Spot Checks)
END
Cityworks
CCTV
Inspection
BP
Office
Attach
Media

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.3.4.3 Inlets & Junctions
Emergency Maintenance Business Process – Inlet Cleaning
System Maintenance SupervisorSys MaintField CrewInformation SystemsSystem Cleaning Field CrewSystem Cleaning SupervisorCrew SupervisorField
Cityworks
Office
Safety Issue Yes
Reactive
Maintenance
BP
Structure
Depth < 4'Yes
Complete WO Attach
Media
Inlet
Inspection
SOI
Review,
Child WOs,
and Close
No
Create WO
No
Heavy
Fines/Small
Debris
Inlet
Cleaning
SOI
Complete WO Submit WOAttach
Media
Yes
Submit WO
Assign Crew
and WO
Submitted
No
Review,
Child WOs,
and Close
Assign Crew
Submit WO
Quality
Assurance
(Spot Check)
End
Investigate
Service
Request
Office

56

Emergency Maintenance Business Process – Inlet & Junction Repair
System Maint Field CrewCrew SupervisorInformation SystemsSystem Maintenance SupervisorField
Cityworks
Office
Safety Issue
Reactive
Maintenance
BP
Complete WO Attach
Media
Inlet Repair
SOI
Review,
Child WOs,
and Close
No
Create WO
Submit WO
Assign Crew
Submit WO
Quality
Assurance
(Spot Check)
End
Investigate
Service
Request
Yes
Office
Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

2.3.4.4 Crossline Conveyances
Emergency Maintenance Business Process – CLC Flushing
Flushing Field CrewSystem Cleaning SupervisorInformation SystemsOffice
Investigate
Service
Request
Create WO Attach
Media
Assign Crew
Submit WO
Flushing
Effective
Complete WO Submit WOYes Flushing
SOI
Quality
Assurance
(Spot Check)
Review,
Child WOs,
and Close
YesPipe < 96"No
Debris
too Large for
Flushing
YesNo
Alternate
Maintenance
Method
No
Cityworks
Manual
Cleaning BP
Safety Issue Yes
Reactive
Maintenance
BP
No
END
Attach
Media
Field Office
Emergency Maintenance Business Process – CLC Manual Cleaning
Construction SupervisorConstruction Field CrewsSystem Construction Field CrewInformation SystemsPipe
Height
> 6'
Review,
Generate
Child WOs,
and Close
Yes
Complete WO Submit WO
Office
Pipe
at least
8' x 8'
Skid steer
DingoNo
Assign Crew
Submit WO
Pipe
Cleaning
SOI
Attach
Media
Flushing BP
No
Yes
YesPipe < 96"
No
Debris too
Large for
Flushing
Safe to
Access
No
Create Safe
Working
Environment
No
Debris < 50
Lbs.
Yes
Assign Crew and
Submit WOYes
Heavy
Equipment
Needed
Pipe
Cleaning
SOI
Complete WO Attach
MediaNo
Yes
END
Alternate
BP
No
Cityworks
Pre-Work
Site Visit
Yes
Create WOSafety Issue
No
Reactive
Maintenance
BP
Yes
Field Office

57

Emergency Maintenance Business Process – CLC Repair
Crew Supervisor Field CrewCCTV SupervisorSupervisorInformation SystemsRDOT LiasonFieldOffice
Safety Issue Yes
Reactive
Maintenance
BP
No
Pre Work
Site Visit
Assign Crew
and WO
Submitted
Review WO
Work
PreparationYes
Urgent
Repair
Need?
No
Stabilize Site,
Reactive
Maintenance
BP
Create WO No
Repair SOI
Private
Property
Involved?
Yes
Arrange
Right of Entry or
Public Drainage
Easement
Complete WO Submit WO
Add Finish
Date to
WO /CCTV
Triggered
Review,
Child WOs,
and Close
Quality
Assurance (Spot
Checks)
END
Cityworks
CCTV
Inspection
BP
Office
Attach
Media

Business Process Legend
Responsible PartySubProcess:
Main Step
w/ multiple
steps
Main
Process Step
Document or
Form Data Start/End Database
Work Location
Decision
Point

Section 2.3.4 Emergency Maintenance
Author: CDM Smith
Owner: TFS
Compliance Section: Yes

2.4 TFS Stormwater Maintenance Seasonal Duties
2.4.1 Leaf Collection
2.4.2 Snow Removal

Section 2.4 Seasonal Duties
Author: TFS
Owner: TFS
Compliance Section: TBD

58

3 Training
The City of Raleigh has a comprehensive training program involving multiple departments, coordinators,
trainers, and curricula that are necessary to execute stormwater inspection and maintenance activities.
The City utilizes a web-based Learning Management System (LMS), iLearn™ to manage most of its
training curricula and results.
The City’s Human Resources (HR) Department oversees training applicable to all City staff, the
Engineering Services Department’s Stormwater Program is responsible for MS4 required outreach and
training activities, while the Department of Transportation, TFS, and SMU conduct more focused training
related to their hands on work and respective responsibilities.
3.1 City of Raleigh
The City’s HR department oversees a curriculum of new hire training, appliable to staff of all
departments.

• City Overview
• Customer Excellence
• Employee Handbook
• Government Ethics
• Safety, Workers Comp, and Driver’s Awareness
• National Incident Management System (NIMS) 100 and 700

These are offered and managed through the iLearn™ platform.
3.2 Engineering Services Department Stormwater Program
The Engineering Services Department’s Stormwater Program is responsible for offering or overseeing
most training and outreach required under the MS4 permit including pollution prevention & good
housekeeping and illicit discharge detection & elimination training.
3.2.1 Pollution Prevention and Good Housekeeping (PPGH)
Pollution Prevention & Good Housekeeping training is managed by staff of the Engineering Services
Department and is required training for some City employees based on their role. It is administered to
appropriate new hires and existing City employees at least every three years. In addition, PPGH training
content is tailored to an employee’s group or job-specific duties to maximize the relevancy of staff
training.
PPGH training is video based with participants required to complete a knowledge check to demonstrate
comprehension of the material presented. Staff satisfying the knowledge check are tracked in iLearn ™,
with the system automatically prompting managers and/or staff when refresher training is required.
3.2.2 Illicit Discharge Detection and Elimination (IDDE)
Illicit Discharge Detection & Elimination is also managed by staff of the Engineering Services Department
and is a required training for all City employees, both new hires and existing employees at least every
three years. The same IDDE training is offered to all staff.

59

The IDDE training is video based with participants required to complete a knowledge check to
demonstrate comprehension of the material presented. Staff satisfying the knowledge check are tracked
in iLearn™, with the system automatically prompting managers and/or staff when refresher training is
required.
3.3 RDOT TFS Training
Additional new hire/annual safety and security training requirements applicable to RDOT TFS staff
include:
• Bloodborne Pathogens
• Equity 101
• Cybersecurity
• Defensive Driving
• Heat Stress Training
• Cold Weather Training

3.4 RDOT SMU Training
Job specific training is managed by RDOT SMU leadership, with three levels offered that correspond to
advancement opportunities within the group and leadership development. Collectively, the three levels
are known as the “RDOT Academy”. Coursework is related to an individual’s role however, cross
training does occur strategically to enhance organizational resiliency.
The curriculum is composed of internally and externally developed content presented by RDOT and SMU
trainers, as well as content developed and presented by third parties.
All SMU managed staff training is tracked via a MS Access database.
3.4.1 Level 1 – Transportation Scholar
Level 1 training is a collection of basic safety, productivity, and administrative courses that are required
for all SMU staff in addition to the standard City-wide required training described above. Some Level 1
courses are recurring requirements while others are only offered during onboarding of new hires or
employees transferring from other groups within the Transportation department.
Courses are scheduled periodically throughout the year, offered when a critical mass of employees need
the training. Most are instructor led with many training materials produced and managed internally.
It usually takes employees 1-2 years to complete all courses and receive a uniform patch documenting
the accomplishment.
Level 1 Courses
• Personal Protective Equipment, Fire Extinguishers, & Basic Housekeeping – Recurring
• Basic Work Zone Safety
• Basic Heavy Equipment Safety
• Lifting, Manual and Mechanical
• Scaffold, Ladders, Slips, Trips, and Falls
• Snow and Ice

60

• Peoplesoft Basics
• Certified Flagger - Recurring
• Chainsaw Safety
• 10-Hour Occupational Safety and Health Administration (OSHA) Safety – Recurring

3.4.2 Level 2 – Transportation Scholar First Class
Level 2 courses present advanced topics directly related to one or more SMU job functions and are
intended for staff desiring more responsibility on the jobsite and within the organization. Staff can
request Level 2 training or be nominated by a supervisor after they’ve completed Level 1. The course list
is composed of both internally offered and third-party training with employees selecting courses based
on their interests and aspirations.
Based primarily on the frequency training courses are offered, most employees require 2-4 years to
complete their Level 2 coursework. When individuals have completed enough courses and/or enough
training hours, they are eligible to receive a uniform patch documenting the accomplishment of
completing Level 2.
Level 2 Courses
• Commercial Driver’s License (CDL) Usage
• Excavation Safety
• Soils and Compaction
• Tripod/Confined Space Entry
• Leadership 101
• iMaps
• Stormwater – Basic Drainage and Erosion Control
• Stormwater – Asset Inspection
• Asphalt – Asphalt 101
• Asphalt – Utility Cuts
• Concrete – Concrete 101
• Backhoe - Stormwater
• Backhoe - Concrete
• Backhoe - Asphalt
• Mini-Excavator – Stormwater
• Mini-Excavator - Concrete
• Mini-Excavator - Asphalt
• Skid Steer
• Rubber Tire Loader
• Motorgrader
• Jet Flusher
• Forklift

3.4.3 Level 3 – Master Transportation Scholar
Level 3 training coursework is focused on developing future leaders for the group and RDOT. Like Level
2, staff can request or be recommended for Level 3 after they’ve completed Level 2.

61

Based primarily on the frequency training courses are offered, most employees require 2-4 years to
complete their Level 3 coursework. When individuals have completed enough courses and/or enough
training hours they are eligible to receive a uniform patch documenting the accomplishment.
Level 3 Courses
• Supervisory Work Zone Safety
• Leadership 201
• Email & Outlook
• Microsoft Office Suite
• Stormwater – PASS Flood Studies
• Asphalt – Asphalt Inspections
• Concrete – Concrete Inspections
3.4.4 Specialized Training Courses
In addition to structured training of Levels 1-3, additional specialized training and certifications are
offered to applicable employees as authorized.
• National Association of Sewer Service Companies (NASSCO)
o Pipe Assessment and Certification Program (PACP)
▪ Closed Circuit Television (CCTV) Crew
• Recurring requirement every three-years
o Inspector Training and Certification Program (ITCP)
▪ CCTV Supervisor
• Recurring requirement every four-years
• Hazard Waste Operations and Emergency Response (HAZWOPER)
o Required for On-Call Staff & Supervisors
• Stormwater Control Measure (SCM) Inspector
• Coursework for Internal Training Instructors
o DOT Work Zone Supervisor
o Flagger Instructor
o OSHA Safety Instructors (10 hour & 30 hour)
o Chainsaw Safety
o PeopleSoft
o Microsoft Office
o CDL Tester
o Confined Space

3.5 Roles & responsibilities

Table 3.5-1: RDOT SMU Training Responsibilities Matrix
RDOT SMU Training Responsibilities
Role Responsibilities
Crew Supervisor Track and monitor unit training status and statistics, train staff as required,
nominate and/or approve staff for Level 2 and 3 training.

62

Supervisor Track and monitor crews(s) training status and statistics, train staff as
required, nominate staff for Level 2 or 3 training.
Line Staff Actively participate in all assigned training courses. Request Level 2 or 3
training from supervisor as desired.
TFS H&S Coordinator Track and monitor unit staff training status and statistics. Communicate
training requirements
CCTV Supervisor Track and monitor NASSCO Training and Certification status. Coordinate
training as necessary.

Section 3 Maintenance Stormwater Training
Author: CDM Smith
Owner: Stormwater Education Specialist
Compliance Section: Yes

63

4 Stormwater Operating Instructions
4.1 Procedures
4.1.1 Cityworks SMU-0001
4.1.2 Pole Camera Inspection SMU-0002
4.1.3 CCTV Inspection SMU-0003
4.1.4 Crossline Conveyance Inspection SMU-0004
4.1.5 Inlet Inspection SMU-0005
4.1.6 Pre-Rain Event Inspection SMU-0006
4.1.7 Roadside Ditch Inspection SMU-0007
4.1.8 Unpaved Street Inspection SMU-0008
4.1.9 Headwall Wingwall Maintenance SMU-0009
4.1.10 Headwall Wingwall Repair SMU-0010
4.1.11 Hydroexcavation SMU-0011
4.1.12 Inlet Cleaning SMU-0012
4.1.13 Inlet Repair SMU-0013
4.1.14 Parking Lot Roadway Sweeping SMU-0014
4.1.15 Pipe Cleaning SMU-0015
4.1.16 Pipe Root Cutting SMU-0016
4.1.17 Pipe Section Replacement SMU-0017
4.1.18 Pipe Point Repair SMU-0018
4.1.19 Unpaved Street Repair SMU-0019
4.1.20 Roadside Ditch Maintenance SMU-0020
4.1.21 Leaf Collection SMU-0021
4.1.22 Snow and Ice Removal SMU-0022
4.1.23 Emergency Storm Response SMU-0023
4.1.24 GIS Updates SMU-0024

Section 4 Stormwater Operating Instructions
Author: TFS, Stormwater
Owner: TFS
Compliance Section: Partial

1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
CITYWORKS™

SOI ID: SMU-0001
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Cityworks™ SMU-0001
[Publish Date] Revision 1.0 2
1. PURPOSE
Cityworks™ serves as the main method of workflow and documentation for the Stormwater Maintenance Unit
(SMU).
Cityworks™ is a maintenance management and permitting software. All stormwater maintenance work completed
is generated through work orders. The system provides a database of information including all service requests,
work orders, labor costs, material costs, and equipment costs all tied to assets. SMU can assign and manage
resources through Cityworks™ and distribute workflow tasks.
1.1. OBJECTIVE
1.1.1. Document and manage City of Raleigh’s resources to maintain stormwater assets.
1.1.2. Capture costs of work performed.
1.1.3. Link assets to work performed.
1.1.4. Completion of all required data fields.
1.1.5. Ensure accuracy and follow up as needed.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to all Stormwater maintenance procedures.
1.2.2. Applicable to every work activity and citizen request.
1.2.3. Applicable to all TFS staff.
1.3. DRIVERS
1.3.1. Work Management and Work Activities
1.3.2. Data Driven Improvement
1.3.3. Service to Citizens
1.3.4. Documentation and Management of City Resources
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Not Applicable
2.2. RECOMMENDED
2.2.1. Not Applicable
3. HEALTH & SAFETY
3.1 STAFFING
To complete this task one (1) staff is required
3.2 COMPUTER USAGE -PAGE 15 - SAFETY MANUAL
Section IV- General Safe Operating Procedures
Cityworks™ SMU-0001
[Publish Date] Revision 1.0 3
4.3 Computer Usage
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Check assigned electronic device.
4.1.2. Open CityworksTM.
4.1.3. Go to employee inbox in CityworksTM
4.1.4. Determine work schedule and inform supervisor.
4.2. PROCESS
4.2.1. CityworksTM workflow includes three procedures:
4.2.1.1. Completing Service Requests
4.2.1.2. Creating Work Orders
4.2.1.3. Completing Work Orders.
4.2.2. Completing Service Requests:
4.2.2.1. Investigate service request
4.2.2.2. Check investigation box on service request.
4.2.2.2.1. Create work order if required, ensure it is assigned to appropriate person. Note: See
4.2.3 for creating Work Order
4.2.2.2.2. Add labor if no further work is required and add comments and change status.
4.2.3. Creating Work Order
4.2.3.1. Select Entity
4.2.3.2. Select template
Note: Auto populates “submit to” and “priority”
4.2.3.3. Add Address
4.2.3.3.1. Geocode Address
4.2.3.4. Create Work Order
4.2.3.4.1. Complete any available information.
4.2.3.4.2. Add instructions and comments.
4.2.3.4.3. Add projects, if needed.
4.2.3.4.4. Enter location details.
4.2.3.4.5. Complete custom field information.
4.2.3.4.6. Add needed attachments.
4.2.3.4.7. Required: Attach known assets
4.2.3.4.8. As necessary submit to self.
4.2.3.5. Click save.
4.2.3.5.1. Note: Schedule may change depending on workflow priority.
4.2.4. Complete Work Order:
4.2.4.1. Select Work Order.
Cityworks™ SMU-0001
[Publish Date] Revision 1.0 4
4.2.4.2. Ensure correct asset is attached.
4.2.4.3. Include photos.
4.2.4.4. Complete all required fields.
4.2.4.5. Complete Equipment, Labor, and Material.
4.2.4.6. Add comments.
4.2.4.7. Update Work Order status.
4.3. CLEANUP
NOTE: Clean-up is dependent on the process completed.
4.3.1. Existing Work Order Procedure: Submit Work Order to supervisor.
4.3.2. Service Request Procedure: Update status and submit to supervisor to close.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. Not Applicable
5.2. DATA DICTIONARY
5.2.1. ArcGIS Standard Symbols
5.2.1.1.

Cityworks™ SMU-0001
[Publish Date] Revision 1.0 5

5.2.2. Definition:
5.2.2.1. ELM - Equipment, material, and labor
5.2.2.2. Geocode - To link an asset to geographic coordinates.
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.5. FOLLOW UP TASKS
5.5.1. Not Applicable
5.6. FLOWCHARTS
5.6.1. TO BE CREATED
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. Applicable to all Stormwater Operating Instructions
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Not Applicable
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Handbook
6.4. STATE STANDARDS
6.4.1. Not Applicable
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.6. Cityworks™ Manual
7. ATTACHMENTS
7.1. Back-Up Service Request Ticket
CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
POLE CAMERA INSPECTION

SOI ID: SMU-0002
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: 10/20/2021

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
10/20/21 1.0 CDM Smith Original version prepared for City of Raleigh

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

POLE CAMERA INSPECTION SMU-0001
10/20/2021 Revision 1.0 2
1. PURPOSE
Pole camera inspections serve a variety of functions for the Stormwater Maintenance Unit (SMU) including phased
screening, inspections in areas of limited access, pipe spot checks, emergency response, quality assurance
inspections, asset inventory, identification (and triage) of operations and maintenance (O&M) issues, and support
for first responders.
Pole camera technology is well suited for expedient and efficient inspection of assets to assess structural condition
and operational issues. As such, it is a key tool supporting the City’s asset management program and O&M
program.
1.1. OBJECTIVE
1.1.1. To generate accurate and complete inspection records for each asset utilizing a Pole Camera.
1.1.2. Target video length is 15-50 seconds per asset.
1.1.3. Inspection records contain complete coding and with clear video attached
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to pipe and culvert asset types
1.2.2. Assets must be accessible through a structure such as a manhole, inlet, or an open discharge
1.2.3. This procedure applies to all pole camera inspection activities conducted by SMU CCTV and pole camera
crews.
1.3. DRIVERS
1.3.1. City Municipal Separate Storm Sewer System Permit (TO BE HYPERLINKED)
1.3.2. Engineering Department, Stormwater Management Asset Management Program Inspection Goals
1.3.3. City Street Resurfacing Schedule (TO BE HYPERLINKED – TBD)
1.3.4. Transportation Department, SMU Maintenance Goals
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Vest
2.1.2. Safety Glasses
2.1.3. Gloves
2.1.4. Safety Toe Footwear
2.2. RECOMMENDED
2.2.1. Sun Protection/Sunscreen
2.2.2. Insect Repellent
3. HEALTH & SAFETY
3.1. STAFFING
A minimum of two (2) staff are required to safely complete this task.
POLE CAMERA INSPECTION SMU-0001
10/20/2021 Revision 1.0 3
3.2. VIDEO INSPECTION – PAGE 135 – SAFETY MANUAL
a. Shop/Yard
i. Computer Usage (TO BE HYPERLINKED)
ii. Housekeeping and Sanitation (TO BE HYPERLINKED)
iii. Manual Lifting (TO BE HYPERLINKED)
iv. Office Safety (TO BE HYPERLINKED)
b. Field Work
i. Section 4
1. Cold Weather Safety (TO BE HYPERLINKED)
2. Domestic and Wild Animals (TO BE HYPERLINKED)
3. Equipment Mounting and Dismounting (TO BE HYPERLINKED)
4. Flagging Traffic (TO BE HYPERLINKED)
5. Hazardous Materials (TO BE HYPERLINKED)
6. Hot Weather Safety (TO BE HYPERLINKED)
7. Personal Protective Equipment (PPE) (TO BE HYPERLINKED)
8. Poisonous Snakes, Insects and Plants (TO BE HYPERLINKED)
9. Sun Exposure (TO BE HYPERLINKED)
10. Vehicle Operation (TO BE HYPERLINKED)
11. Wet Weather (TO BE HYPERLINKED)
12. Work Zone Safety/Traffic Control (TO BE HYPERLINKED)
ii. Section 5
1. Hoisting
2. Fuel Station Operations (TO BE HYPERLINKED)
3. Geographic Hazards (TO BE HYPERLINKED)
4. Roadside Basin Top Replacement (TO BE HYPERLINKED)
5. Roadway Inspection (TO BE HYPERLINKED)
6. Confined Space Entry (TO BE HYPERLINKED)
iii. Section 6
1. Arrow/Programmable Sign Board (TO BE HYPERLINKED)
2. Generator (TO BE HYPERLINKED)
3. Hand Tools (Power and Manual) (TO BE HYPERLINKED)
4. Trailers and Towed Equipment (TO BE HYPERLINKED)
5. Truck, Pickup (TO BE HYPERLINKED)
6. Truck, Catch Basin Maintenance (TO BE HYPERLINKED)
7. Truck, CCTV Van (TO BE HYPERLINKED)
8. Truck, CCTV and Trailer (TO BE HYPERLINKED)
c. Emergency Activities
i. Accident and Injury Response (TO BE HYPERLINKED)
ii. Exposure to Blood or Bodily Fluids (TO BE HYPERLINKED)
iii. Fire Safety (TO BE HYPERLINKED)
iv. First Aid (TO BE HYPERLINKED)
v. Field Emergency Response (TO BE HYPERLINKED)
d. Special Activities
i. Jump Starting (TO BE HYPERLINKED)

4. PROCEDURES

CAUTION: NOTICE FOR OPERATOR’S AWARENESS
POLE CAMERA INSPECTION SMU-0001
10/20/2021 Revision 1.0 4
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Create inspections (Cityworks™) for all pipes in the Work Order.
4.1.2. Refresh phone AND tablet Cityworks™ applications and verify all pipes in Work Order are found in the
application map.
4.1.3. Set up work zone per Manual on Uniform Traffic Control Devices (MUTCD) standard
4.2. PROCESS
4.2.1. Prepare Camera.
4.2.2. Create project folder for videos using Work Order number as the folder name.

4.2.3. Safely access facility.
SAFETY ALERT: MANHOLE HOOK NEEDED
4.2.4. Properly deploy camera relative to asset to be inspected.
CAUTION: BEWARE OF OBSTACLES

4.2.5. Start recording.

4.2.6. Pull Facility ID from phone Cityworks™ app map, and input into Sewerlink™ app. NOTE: Add “D” or “U”
suffix Facility ID to designate upstream or downstream view.
4.2.7. Zoom camera to end of pipe as quickly as able, while keeping image in focus. NOTE: Focus on defects as
necessary.
4.2.8. Enter pipe data into Cityworks™ app Inspection form, and change the status to Waiting
4.2.9. Repeat for remaining assets included in the work order accessible through the facility.
4.2.10. Sync Cityworks™ app.
4.2.11. Retrieve camera
4.3. CLEANUP
4.3.1. Clean camera.
4.3.2. Break down work zone.
4.3.3. Verify inspection data and attach video(s).
4.3.4. Sign, date, and complete inspection in Cityworks™.
4.3.5. Sync all devices to update Cityworks™ database with inspection info.
5. ADMINISTRATIVE
POLE CAMERA INSPECTION SMU-0001
10/20/2021 Revision 1.0 5
5.1. FORMS & REPORTING
5.1.1. Cityworks™ Inspection (TO BE HYPERLINKED)
5.1.2. Sewerlink™ (TO BE HYPERLINKED - TBD)
5.2. DATA DICTIONARY
5.1.1 Not Applicable
5.3. INSPECTION CODING
5.3.1. STRUCTURAL DEFECT CODE TABLE
Structural Defect Types Codes
1 Crack Circumferential. Surface Damage Roughness Increase CC, SRC
2 Fracture Circumferential, Cracks C, FC
3
Joint Offset, Separated, Angular Medium, Fracture Hine 2, Fracture Longitudinal,
Fracture Spiral, Deformed Flexible Elliptical JOM, JSM, JAM, FH2, FL, FS, DFE
4
Broken, Joint Offset, Separated, Angular Large, Fracture Multiple, Hinge 3, Hinge 4,
Repair Defective
B, JOL, JSL, JAL, FM, FH3, FH4, RPLD, RPPD,
RPRD, RPZD
5
Broken Soil Visible, Broken Void Visible, Holes, All Deformed except Flexible, Collapse,
Wall Missing
X, SMW, BSV, BVV, H, HSV, HVV, DR, DFBR,
DFBI
5.3.2. O&M DEFECT CODE TABLE
O&M Defect Types Codes
1 Roots Fine, Stain RFB, RFL, RFC, RFJ, IS
2 Deposits, Obstructions, Intruding Seal, Intruding Taps < 10%, Weeper, Roots Tap
<10% D, <10% O, <10% TBI, <10% ISS_ , IW,
RTJ, RTB
3
Deposits, Obstructions, Intruding Seal, Intruding Taps 10%-20%, Tap Defective, Dripper,
Roots Medium
10%-20% D, 10%-20% O, 10%-20% TBI,
10%-20% ISS_, TBD, ID, RMJ, RMB
4 Deposits, Obstructions, Intruding Seal, Intruding Taps 20%-30%, Runner, Root Ball
20%-30% D, 20%-30% O, 20%-30% TBI,
20%-30% ISS_, IR, RBJ
5
Deposits, Obstructions, Intruding Seal, Intruding Taps >30%, Gusher, Obstruction
Intruding Through Wall
OBI, >30% D, >30% O, >30% TBI, >30% ISS_,
IG

5.4. CITYWORKS™
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Generate child Work Orders as needed:
5.5.1.1. CCTV Inspection
5.5.1.2. Pipe Cleaning
5.6. FLOWCHARTS
5.6.1. Pole Camera Inspection Flowchart (TO BE HYPERLINKED)
POLE CAMERA INSPECTION SMU-0001
10/20/2021 Revision 1.0 6
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. Closed Circuit Television Inspection
6.1.2. Pipe Root Cutting
6.1.3. Pipe Cleaning
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Grease Release SDS 2018
6.2.2. Loctite Blue SDS
6.2.3. Nitrogen SDS
6.2.4. Rain-X-Anti-Fog-SDS
6.2.5. Syl-Glyde SDS
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Standard Procedure
6.3.2.1. 101-28 Confined Space
6.4. STATE STANDARDS
Not Applicable
6.5. OTHER
6.5.1. Pole Camera User Manual (TO BE HYPERLINKED)
6.5.2. Cityworks™ Manual
6.5.3. NASSCO PACP
6.5.4. MUTCD
6.5.5. OSHA Standards Regulations 29 CFR-1926
6.5.5.1. Safety and Health Regulations for Construction
7. ATTACHMENTS
7.1.1. BACKUP PAPER POLE CAMERA INSPECTION FORM

POLE CAMERA INSPECTION SMU-0001
10/20/2021 Revision 1.0 7

Pole Camera Inspection Form
Date/Time Inspected By:
Facility ID# Location/Address
Inspection ID# Parent WO#

Structural Condition (0-5) Structural Comments

O&M Condition (0-5) O&M Comments

Obstruction %

Comments:

Recommendations:

Video File Location

Video File Name

1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
CCTV INSPECTION

SOI ID: SMU-0003
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

CCTV Inspection SMU-0003
[Publish Date] Revision 1.0 2
1. PURPOSE
Closed Circuit Television (CCTV) Inspections serve to identify operation and maintenance issues affecting the
condition and functionality of the asset. CCTV inspections include detailed examinations of the pipe or culverts and
can be reactive or proactive. The crawler inspection unit does an internal visual inspection and documentation of
defects of storm drainage pipes thus allowing for minimal disturbance to the surrounding properties, traffic, or
pedestrians.
1.1. OBJECTIVE
1.1.1. Inform the City’s Asset Management Program through generation of accurate and complete inspection
records, condition ratings and structural scores for each pipe or culvert asset utilizing CCTV inspection.
1.1.2. Report defects per NASSCO PACP certification standards
1.1.3. Generate reports based on NASSCO defect coding to locate and evaluate existing condition of pipe or culvert
asset.
1.1.4. Identify repair needs in pipes or culverts.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to pipe and culverts asset types.
1.2.2. This procedure applies to SMU CCTV crews.
1.2.3. Assets must be accessible through a structure such as a manhole, inlet, or an open discharge location.
1.2.4. The asset must be navigable by the crawler (relatively free of obstructions).
1.3. DRIVERS
1.3.1. City Municipal Separate Storm Sewer System Permit (MS4)
1.3.2. City Stormwater Management Asset Management Program
1.3.3. City Street Resurfacing Schedule
1.3.4. Pole Camera Inspection Program
1.3.5. Pre-acceptance Inspections
1.3.6. Pre and Post Rehab Inspections
1.3.7. Inflow and Infiltration (I&I) Inspections
1.3.8. Maintenance Related and Routine Inspections
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Vest
2.1.2. Safety Glasses
2.1.3. Gloves
2.1.4. Safety Toe Footwear
2.2. RECOMMENDED
2.2.1. Hard Hat
2.2.2. Rubber Boots
CCTV Inspection SMU-0003
[Publish Date] Revision 1.0 3
2.2.3. Sun Protection/Sunscreen
2.2.4. Insect Repellent
3. HEALTH & SAFETY
3.1 STAFFING
A minimum of two (2) staff are required to safely complete this task.
3.2 VIDEO INSPECTION – PAGE 135 – SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
ii. Section 5
5.2 Hoisting
5.3 Fuel Station Operations
5.13 Geographic Hazards
5.28 Roadside Basin Top Replacement
5.29 Roadway Inspection
5.35 Confined Space Entry
iii. Section 6
6.2 Arrow/Programmable Sign Board
6.6 Generator
6.9 Hand Tools (Power and Manual)
6.15 Trailers and Towed Equipment
6.17 Truck, Pickup
6.19 Truck, Catch Basin Maintenance
6.20 Truck, CCTV Van
6.22 Truck, CCTV and Trailer
c. Emergency Activities
CCTV Inspection SMU-0003
[Publish Date] Revision 1.0 4
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.38 Jump Starting
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Review CCTV Work Order.
4.1.2. Prepare vehicles and deploy to jobsite.
4.2. PROCESS
4.2.1. Set up traffic control per Manual on Uniform Traffic Control Devices (MUTCD) standard, if needed.
4.2.2. Configure CCTV equipment per inspection scenario based on pipe to be inspected.
4.2.3. Prepare camera/crawler.
4.2.4. Import Work Order from CityworksTM into WinCan. Note: Make sure current version of PACP is used.
4.2.5. Complete header information for pipe to be inspected in WinCan.
4.2.6. Deploy camera for inspection.
4.2.6.1. Set footage zero.
4.2.7. Complete inspection per NASSCO PACP standards.
4.2.7.1. Perform joint scan of every joint.
4.2.8. End inspection.
4.2.9. Run reverse inclination while recovering the crawler.
4.2.10. Repeat for remaining assets on work order.
4.2.11. Retrieve all hardware and equipment.
SAFETY ALERT: IF SEWER INFILTRATION FOUND ADDITIONAL EQUIPMENT
SANITIZATION REQUIRED.
4.3. CLEANUP
4.3.1. Wash down equipment.
4.3.2. Export data from WinCan to CityworksTM.
4.3.3. Complete inspection production log.
4.3.4. Update Work Order with labor, material, and equipment quantities.
4.3.5. Download WinCan project to thumb drive and external backup.
4.3.6. Deliver thumb drive to office for video upload and QA/QC.
CCTV Inspection SMU-0003
[Publish Date] Revision 1.0 5
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. WinCan
5.1.2. CityworksTM
5.1.3. Inspection log
5.1.4. PACP Back-Up Form
5.2. DATA DICTIONARY
5.2.1. Not Applicable
5.3. INSPECTION CODING
5.3.1. NASSCO PACP Coding
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Generated child Work Orders as necessary:
5.5.1.1. Pipe Repair
5.5.1.2. Pipe Point Repair
5.5.1.3. Flush and Vacuum
5.5.1.4. Junction Repair
5.5.1.5. Inlet Repair
5.5.1.6. Culvert Repair
5.5.1.7. Pipe Maintenance
5.5.1.8. Inlet Maintenance
5.5.1.9. Culvert Maintenance
5.5.1.10. GIS Update
5.5.1.11. Hydro-locate
5.5.1.12. Stormwater ROE
5.5.1.13. Pipe Root Cutting
5.6. FLOWCHARTS
5.6.1. To be attached later
6. REFERENCES
6.1. RELATED STORMWATER OPERATING INSTRUCTIONS
6.1.1. Pole Camera
6.1.2. Pipe Cleaning
CCTV Inspection SMU-0003
[Publish Date] Revision 1.0 6
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. CCTV Safety Data Sheet Folder
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Standard Procedure
6.3.2.1. 101-28 Confined Space
6.4. STATE STANDARDS
6.4.1. Not Applicable
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.2. NASSCO PACP Standards
6.5.3. WinCan Quick Guide
6.5.4. Manual on Uniform Traffic Control Devices (MUTCD) standard
7. ATTACHMENTS
7.1. Cityworks WinCan Flow Process
7.2. MACP Poster
7.3. Back-Up Daily Work Report Paper Form
1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
CROSSLINE CONVEYANCE INSPECTION

SOI ID: SMU-0004
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Crossline Conveyance Inspection SMU-0004
[Publish Date] Revision 1.0 2
1. PURPOSE
Crossline conveyance inspections and preventative maintenance serve as proactive business practice to determine
asset condition and operating performance as well as perform basic maintenance tasks to maintain access to open-
ended road-crossing storm drainage systems. The objective of these inspections and maintenance is to identify
sinkholes, erosion, flooding, asset deterioration or damage, joint separation, etc. that require maintenance to
prevent asset failure and restore functionality.
1.1. OBJECTIVE
1.1.1. To identify issues that may impact the roadway or adjacent property.
1.1.2. Maintain the area around the crossline conveyance.
1.1.3. Document and record headwall, endwall, wingwalls, and entire structure condition with photos.
1.2. APPLICABILITY
1.2.1. This Operating Inspection is applicable to headwalls, endwalls, pipes, culverts and catch basins included
crossline conveyance asset types.
1.2.2. This inspection is applicable to SMU construction crews performing scheduled or as-necessary inspections.
1.3. DRIVERS
1.3.1. Resurfacing Schedule
1.3.2. MS4 Permit Requirements
1.3.3. Public Safety
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Reflective Safety Vest
2.1.2. Safety Glasses
2.1.3. Gloves
2.1.4. Safety Toe Footwear
2.2. RECOMMENDED
2.2.1. Rain Gear
2.2.2. Hip/chest waders
2.2.3. Rubber boots
2.2.4. Hard Hats – Required If working around power equipment
2.2.5. Chaps – Required for Chain Saw or String Trimmer
2.2.6. Ear Protection – Required for Chain Saw or String Trimmer
3. HEALTH & SAFETY
3.1 STAFFING
A minimum of two (2) staff to safely complete this task.
Crossline Conveyance Inspection SMU-0004
[Publish Date] Revision 1.0 3
3.2 CULVERT INSPECTION- PAGE 125 – SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
ii. Section 5
5.3 Fuel Station Operations
5.13 Geographic Hazards
5.16 Hand Removal of Vegetation
5.18 Inspection of Existing Bridges
5.29 Roadway Inspection
5.35 Confined Space Entry
iii. Section 6
6.2 Arrow/Programmable Sign Board
6.9 Hand Tools (Power and Manual)
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.38 Jump Starting
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
Crossline Conveyance Inspection SMU-0004
[Publish Date] Revision 1.0 4
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Review Crossline conveyance inspection Work Order. Note: Only Priority A and B Crossline conveyance pipe
systems are inspected as part of regular inspection program. Priority C systems are inspected on a CASE-BY-
CASE basis.
4.1.2. Ensure Right of Entry is obtained, if necessary.
4.1.3. Travel to asset to be inspected
4.2. PROCESS
4.2.1. Set up traffic control, if needed.
4.2.2. Access ArcGIS Collector and select Pipe Asset to inspect from the map.
4.2.2.1. If multiple barrels or pipes, use Facility ID of the left-most barrel looking downstream.
4.2.3. Select Survey 123 Crossline Conveyance Inspection Form from ArcGIS Collector.
4.2.4. Complete visual inspection of ground above culvert and around wing walls for asset defects, settlement, or
sink holes.
4.2.4.1. If a possible sinkhole is identified, perform dye test, or generate a sinkhole Work Order.
4.2.5. Complete remainder of the visual inspection following the Survey123 inspection form.
4.2.5.1. Trim vegetation back as necessary to complete the inspection.
4.2.6. Attach photo documentation in inspection form.
4.2.7. Submit the Survey123 inspection form.
4.2.8. Repeat procedure for remaining assets.
DANGER: YELLOW JACKET NEST AND SNAKES OFTEN ENCOUNTERED
DANGER: DO NOT ENTER HIGH OR SWIFT MOVING WATER
CAUTION: PPE IS WATER AND WEATHER DEPENDANT
CAUTION: KNEE BOOTS OR HIP WADERS NEEDED FOR DEEPER WATER
CAUTION: EXCERISE CAUTION WHEN TRAVERSING STEEP GRADES
SAFETY ALERT: CHAPS AND EAR PROTECTION NEEDED FOR CHAIN SAW
OPERATION
SAFETY ALERT: ADDITIONAL EQUIPMENT MAY BE REQUIRED INCLUDING
FLASHLIGHTS, WEEDEATERS, HEGDETRIMMERS, CHAINSAW, OR RAKE
4.3. CLEANUP
4.3.1. Remove temporary traffic control, if needed.
4.3.2. Properly dispose of debris collected during inspections.
4.3.3. Clean vehicle and equipment.
5. ADMINISTRATIVE
Crossline Conveyance Inspection SMU-0004
[Publish Date] Revision 1.0 5
5.1. FORMS & REPORTING
5.1.1. ArcGIS Collector Android/IOS
5.1.2. Survey123
5.1.3. CityworksTM
5.1.4. Pre-Trip and Post Vehicle Report
5.2. DATA DICTIONARY
5.2.1. Crossline Conveyance Asset Types
5.2.1.1. Defined as an open ended to open ended structure (including supports) which transports
water (either live water or stormwater), and having a roadway constructed over the
conveyance. The roadway over the crossline conveyance must be City of Raleigh maintained.
The opening for the flow of water is 24 inches or larger where live water is not present. The
opening for the flow of water is 12 inches or larger where live water is present. It may
include multiple reasonably spaced pipes. The maximum length of a crossline conveyance is
300 feet. If the length exceeds 300 feet, it is considered a storm water system. Both the inlet
and the outlet must be open bore.
5.2.2. Priority Classification
5.2.2.1. Priority A – A crossline conveyance will be considered Priority A if it is 42 inches or larger
bore, or the combination of multiple bores is 42 inches or larger. A pipe of any bore size will
be considered a Priority A if it conveys a live waterway.
5.2.2.2. Priority B – A crossline conveyance will be considered Priority B if it is less than 42 inches
bore and does not convey a live waterway.
5.2.2.3. Priority C – A crossline conveyance will be considered Priority C if meets the definition of a
crossline conveyance but has been determined to be a low maintenance and/or low safety
risk.
5.2.3. Definitions
5.2.3.1. Headwall - A wall at the inlet of a pipe. Headwalls protect the end of the pipe and support the
road.
5.2.3.2. Endwall - A wall at the outlet of a pipe. Endwalls protect the end of the pipe and support the
road.
5.2.3.3. Wingwall - Wingwalls are angled walls connected to the headwall and endwall. Wingwalls
protect banks and direct water flow.
5.3. INSPECTION CODING
5.3.1.
Crossline Conveyance Inspection SMU-0004
[Publish Date] Revision 1.0 6

5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI (TO BE HYPERLINKED)
5.5. FOLLOW UP TASKS
5.5.1. Generate child Work Orders as needed:
5.5.1.1. Catch Basin Maintenance
5.5.1.2. Catch Basin Repair
5.5.1.3. CCTV Inspection
5.5.1.4. Flush and Vacuum
5.5.1.5. Culvert Maintenance
5.5.1.6. Culvert Debris Removal
5.5.1.7. Culvert Maintenance
5.5.1.8. Culvert Repair
5.5.1.9. Pipe Repair
5.5.2. Sewer/Illicit Discharge Report
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORMWATER OPERATING INSTRUCTIONS
6.1.1. Inlet Inspection
6.1.2. Outfall Channel Inspection (TO BE HYPERLINKED)
6.1.3. Pre-Rain Event Inspection
Crossline Conveyance Inspection SMU-0004
[Publish Date] Revision 1.0 7
6.1.4. Headwall/Wingwall Cleaning
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Bug Spray
6.2.2. Wasp and Hornet spray
6.2.3. IBX
6.2.4. Gasoline
6.2.5. 2-Cycle oil
6.2.6. True Fuel
6.2.7. Bar Oil
6.2.8. Dye
6.2.9. Hydrogen Sulfide
6.2.10. Carbon Monoxide
6.2.11. Natural Gas
6.2.12. Methane
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Standard Procedure
6.3.2.1. 101-28 Confined Space
6.4. STATE STANDARDS
6.4.1. North Carolina Department of Transportation
6.4.1.1. 2018 Standard Specifications for Roads and Structures
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.2. Manual on Uniform Traffic Control Devices (MUTCD) standard
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form
7.2. Crossline Conveyance Inspection Paper Form

1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
INLET INSPECTION

SOI ID: SMU-0005
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Inlet Inspection SMU-0005
[Publish Date] Revision 1.0 2
1. PURPOSE
Inlet inspections completed by the Stormwater Maintenance Unit (SMU) are used to determine the condition and
operating performance of the inlets within the stormwater system in the right of way. Inspections can be
completed proactively or reactively based upon the situation such as pre-storm event or in response to a citizen
report.
1.1. OBJECTIVE
1.1.1. Document the condition of the inlet at the time of inspection.
1.1.2. Identify maintenance needs and schedule maintenance activities.
1.1.3. Clear minor debris that affect the efficiency of the inlet.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to inlet asset types such as catch basins, curb inlets, yard inlets, and
grated inlets also includes junctions.
1.2.2. Applicable to the Catch Basin Maintenance/Inspection crew.
1.3. DRIVERS
1.3.1. Departmental Goals for the Inspection Each Asset Once Every Three Years
1.3.2. Public Safety
1.3.3. City Street Resurfacing Schedule
1.3.4. CCTV Follow-Up
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Toe Footwear
2.1.2. Reflective Safety Vests
2.1.3. Safety Glasses
2.1.4. Gloves
2.1.5. Hard Hat
2.1.6. Air Monitor
2.1.7. Fall Protection Device
2.1.8. Flashlight
2.1.9. Head Lamp
2.2. RECOMMENDED
2.2.1. Sun Protection/Sunscreen
2.2.2. Insect Repellent
3. HEALTH & SAFETY
3.1 STAFFING
Inlet Inspection SMU-0005
[Publish Date] Revision 1.0 3
A minimum of two (2) staff is required to safely complete this task.
3.2. CATCH BASIN INSPECTION – PAGE 120 – SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
ii. Section 5
5.2 Hoisting
5.3 Fuel Station Operations
5.13 Geographic Hazards
5.16 Hand Removal of Vegetation
5.28 Roadside Basin Top Replacement
5.29 Roadway Inspection
5.35 Confined Space Entry
5.39 Rigging
iii. Section 6
6.2 Arrow/Programmable Sign Board
6.9 Hand Tools (Power and Manual)
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.38 Jump Starting
Inlet Inspection SMU-0005
[Publish Date] Revision 1.0 4

4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Review inlet inspection work order based upon subbasin targeted for inspection.
4.1.2. Plan order or route for inspection of multiple inlets in the targeted subbasin.
4.1.3. Travel to inlet to be inspected.
4.2. PROCESS
4.2.1. Set up traffic control, if needed.
4.2.2. Using ArcGIS Collector map, select inlet to inspect.
4.2.3. Select Inlet and select link to CB Inspection form on Survey123.
4.2.4. Remove any minor debris from the top or around the inlet.
4.2.5. Place debris in truck for removal.
4.2.6. Remove top, lid, or grate from structure depending on asset type.
4.2.7. Complete inspection following the Survey123 CB Inspection Form.
4.2.8. Replace top, lid, or grate back on structure.
4.2.9. Complete inspection form.
4.2.10. Travel to next inlet to inspect or return to work yard.
DANGER: PERSON ENTRY REQUIRES AIR MONITIORING
CAUTION: BEWARE OF OVERHEAD CONFLICTS WHILE OPERATING CRANE
REQUIRED: A MINIMUM OF TWO PHOTOS FOR EACH INSPECTION. PHOTOS
SHOULD INCLUDE A VIEW OF THE INVERT, BASIN WALLS AND ANY DEFECTS
SAFETY ALERT: ADDITIONAL EQUIPMENT CRANE AND CHAIN, MANHOLE HOOK,
AND MAGNET MAY BE REQUIRED
SAFETY ALERT: ADDITIONAL EQUIPMENT REQUIRED: RAKE TO REMOVE MINOR
DEBRIS

4.3. CLEANUP
4.3.1. Remove temporary traffic control, if needed.
4.3.2. Properly dispose of debris collected during inspections.
4.3.3. Clean vehicle and equipment.
5. ADMINISTRATIVE
Inlet Inspection SMU-0005
[Publish Date] Revision 1.0 5
5.1. FORMS & REPORTING
5.1.1. Cityworks –Work Order
5.1.2. ArcGIS Collector App Android/IOS
5.1.3. Survey123
5.1.4. Pre-Trip/Post Trip Vehicle Report
5.2. DATA DICTIONARY
5.2.1. Not Applicable
5.3. INSPECTION CODING
5.3.1.

5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Generate child Work Orders as needed:
5.5.1.1. Flush and Vacuum
5.5.1.2. Catch Basin Repair
5.5.1.3. Catch Basin Maintenance
5.5.1.4. Culvert Repair
5.5.1.5. CCTV Inspection
5.5.1.6. Sinkhole
5.6. FLOWCHARTS
5.6.1. Not Applicable
Inlet Inspection SMU-0005
[Publish Date] Revision 1.0 6
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. Inlet Repair
6.1.2. Pipe Cleaning
6.1.3. CCTV Inspection
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Hydrogen Sulfide
6.2.2. Carbon Monoxide
6.2.3. Natural Gas
6.2.4. Methane
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Standard Procedure
6.3.2.1. 101-28 Confined Space
6.4. STATE STANDARDS
6.4.1. North Carolina Department of Transportation
6.4.1.1. 2018 Standard Specifications for Roads and Structures
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.2. Manual on Uniform Traffic Control Devices (MUTCD) standard
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form
7.2. Inlet Inspection Paper Back Up Form

1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
PRE-RAIN EVENT INSPECTION

SOI ID: SMU-0006
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Pre-Rain Event Inspection SMU-0006
[Publish Date] Revision 1.0 2
1. PURPOSE
Pre-rain event inspection is a preventative maintenance procedure to examine the operating condition of assets
before a heavy flow event. Pre-rain event inspections additionally enhance operation of the system and reduce the
likelihood of flooding due to removal of debris and sediments which would prevent collection and transportation
of runoff during storm events. Pre-rain event inspections are typically completed in the days before a forecasted
storm event.
1.1. OBJECTIVE
1.1.1. To maintain the functionality of the system during a heavy flow period.
1.1.2. To limit storm impact on infrastructure.
1.1.3. To maintain drivability of streets.
1.2. APPLICABILITY
1.2.1. This Operating Inspection is applicable to all inlet/outlet, crossline conveyances and problem area assets.
1.2.2. This is applicable to City of Raleigh roadways.
1.2.3. Applicable to all TFS staff.
1.3. DRIVERS
1.3.1. National Weather Service Forecast
1.3.2. Direction of the Transportation Assistant Director
1.3.3. Public Safety
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Toe Footwear
2.1.2. Reflective Safety Vests
2.1.3. Rain Gear
2.1.4. Safety Glasses
2.1.5. Gloves
2.1.6. Hard Hat
2.1.7. Chaps
2.1.8. Hearing Protection
2.1.9. Rubber Boots
2.1.10. Waders
2.2. RECOMMENDED
2.2.1. Sun Protection/Sunscreen
2.2.2. Insect Repellent
3. HEALTH & SAFETY
Pre-Rain Event Inspection SMU-0006
[Publish Date] Revision 1.0 3
3.1 STAFFING
A minimum of two (2) staff are required to safely preform this task.
3.2 RAIN EVENT INSPECTIONS/MAINTENANCE- PAGE 132 – SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
4.21 Working Near Overhead High-voltage Lines
ii. Section 5
5.2 Hoisting
5.3 Fuel Station Operations
5.9 Demolition Operations
5.10 Drift Removal
5.12 Fence Installation/Maintenance
5.13 Geographic Hazards
5.15 Guardrail Installation/Maintenance
5.16 Hand Removal of Vegetation
5.18 Inspection of Existing Bridges
5.24 Pipe/Culvert Maintenance
5.28 Roadside Basin Top Replacement
5.29 Roadway Inspection
5.31 Tree Felling
5.35 Confined Space Entry
5.39 Rigging
iii. Section 6
6.2 Arrow/Programmable Sign Board
6.3 Chainsaw/All-Purpose Cut-off Saw
6.5 Excavator, Hydraulic
6.9 Hand Tools (Power and Manual)
Pre-Rain Event Inspection SMU-0006
[Publish Date] Revision 1.0 4
6.10 Loader, Front End
6.11 Tractor, Backhoe and Loader
6.15 Trailers and Towed Equipment
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
6.21 Truck, Jet-flusher
6.23 Truck, Tractor and Trailer
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.38 Jump Starting

4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Review the following Work Orders:
4.1.1.1. Crossline Conveyance Inspection– Priority A
4.1.1.2. Catch Basin Maintenance for Hot Spots
4.1.1.3. Pre-Rain Event Preparation
4.1.2. Crews assigned and mobilized.
4.1.2.1. Inspection
4.1.2.2. Large Debris
4.1.2.3. Pre-event Preparation
DANGER: YELLOW JACKET NEST AND SNAKES OFTEN ENCOUNTERED
DANGER: DO NOT ENTER HIGH OR SWIFT MOVING WATER
CAUTION: PPE IS WATER AND WEATHER DEPENDANT
CAUTION: KNEE BOOTS OR HIP WADERS NEEDED FOR DEEPER WATER
CAUTION: EXCERISE CAUTION WHEN TRAVERSING STEEP GRADES

Pre-Rain Event Inspection SMU-0006
[Publish Date] Revision 1.0 5
SAFETY ALERT: CHAPS AND EAR PROTECTION NEEDED FOR CHAIN SAW OPERATION
SAFETY ALERT: ADDITIONAL EQUIPMENT MAY BE REQUIRED INCLUDING
FLASHLIGHTS, WEEDEATERS, HEGDETRIMMERS, CHAINSAW, OR RAKE
4.2. PROCESS
4.2.1. Inspection crews check hot spot catch basins and crossline conveyances for debris and sediments.
4.2.1.1. NOTE: If large debris and sediments present, generate Work Order.
4.2.2. Large debris crew respond to inspection crew Work Orders.
4.2.2.1. Complete debris removal.
4.2.3. Pre-rain event crews begin preparations at Transportation Field Services facility.
4.2.3.1. Pre-stage barricades at known flooding location.
4.2.3.2. Fill and load sandbags and barricades on trucks for emergency response.
4.3. CLEANUP
4.3.1. Dump debris properly.
4.3.2. Transition to Emergency Storm Response.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. CityworksTM
5.1.2. Pre-Trip/Post Trip Vehicle Report
5.2. DATA DICTIONARY
5.2.1. Priority Classification
5.2.1.1. Priority A – A crossline conveyance will be considered Priority A if it is 42 inches or larger
bore or the combination of multiple bores is 42 inches or larger. A pipe of any bore size will
be considered a Priority A if it conveys a live waterway.
5.2.1.2. Priority B – A crossline conveyance will be considered Priority B if it is less than 42 inches
bore and does not convey a live waterway.
5.2.1.3. Priority C – A crossline conveyance will be considered Priority C if meets the definition of a
crossline conveyance but has been determined to be a low maintenance and/or low safety
risk.
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
Pre-Rain Event Inspection SMU-0006
[Publish Date] Revision 1.0 6
5.5.1. Emergency Storm Response
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. Inlet Inspections
6.1.2. Crossline Conveyance Inspection
6.1.3. Pipe Cleaning
6.1.4. Headwall/Wingwall Maintenance
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Bug Spray
6.2.2. Wasp and Hornet spray
6.2.3. IBX
6.2.4. Gasoline
6.2.5. 2-Cycle oil
6.2.6. True Fuel
6.2.7. Bar Oil
6.2.8. Dye
6.2.9. Hydrogen Sulfide
6.2.10. Carbon Monoxide
6.2.11. Natural Gas
6.2.12. Methane
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Standard Procedure
6.3.2.1. 101-28 Confined Space
6.4. STATE STANDARDS
6.4.1. North Carolina Department of Transportation
6.4.1.1. 2018 Standard Specifications for Roads and Structures
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.2. NIMS Incident Command System
7. ATTACHMENTS
Pre-Rain Event Inspection SMU-0006
[Publish Date] Revision 1.0 7
7.1. Back-Up Daily Work Report Paper Form
1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
ROADSIDE DITCH INSPECTION

SOI ID: SMU-0007
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Roadside Ditch Inspection SMU-0007
[Publish Date] Revision 1.0 2
1. PURPOSE
Roadside ditch inspection is a proactive or reactive activity to assess the physical condition and operating
performance of roadside ditches owned or operated by the City of Raleigh. These inspections ensure that roadside
ditches are functioning and able to convey water from the roadway by identifying structural or performance issues
that require correction.
1.1. OBJECTIVE
1.1.1. To determine physical condition of roadside ditch assets.
1.1.2. Document and keep record of assets and problem areas.
1.1.3. To determine repair work required to maintain usefulness.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to roadside ditches in the City of Raleigh Right of Way.
1.2.2. This inspection is applicable to TFS construction crews.
1.3. DRIVERS
1.3.1. Engineering Department, Stormwater Management Asset Management Program Inspection Goals
1.3.2. Public Safety
1.3.3. Ditch Redefinition
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Vest
2.1.2. Safety Glasses
2.1.3. Gloves
2.1.4. Safety Toe Footwear
2.1.5. Hard Hat
2.1.6. Hearing Protection
2.2. RECOMMENDED
2.2.1. Sun Protection/Sunscreen
2.2.2. Insect Repellent
3. HEALTH & SAFETY
3.1 STAFFING
A minimum of two (2) staff is required to safely complete this task.
3.2 DITCH REDEFINITION – PAGE 126- SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
Roadside Ditch Inspection SMU-0007
[Publish Date] Revision 1.0 3
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
4.21 Working Near Overhead High-voltage Lines
ii. Section 5
5.3 Fuel Station Operations
5.6 Ditching and Stockpiling Operations
5.11 Earth Moving
5.13 Geographic Hazards
5.16 Hand Removal of Vegetation
5.21 Minor Shoulder Maintenance
5.26 Planting and Plant Maintenance
5.27 Rip Rap Installation and Removal
5.30 Seeding and Top Dressing
5.31 Tree Felling
5.36 Excavating, Trenching and Shoring
iii. Section 6
6.2 Arrow/Programmable Sign Board
6.3 Chainsaw/All-Purpose Cut-off Saw
6.5 Excavator, Hydraulic
6.8 Grader
6.9 Hand Tools (Power and Manual)
6.11 Tractor, Backhoe and Loader
6.15 Trailers and Towed Equipment
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
6.23 Truck, Tractor and Trailer
6.32 Water Pump
c. Emergency Activities
4.1 Accident and Injury Response
Roadside Ditch Inspection SMU-0007
[Publish Date] Revision 1.0 4
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.38 Jump Starting
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Roadside ditch inspection Work Order is reviewed.
4.1.2. Trucks prepped with equipment.
4.1.3. Trucks assigned and deployed.
4.2. PROCESS
4.2.1. Set up traffic control.
4.2.2. Complete visual evaluation of the ditch.
4.2.2.1. Sediment deposits filling ditch greater than 30% require child Work Order for ditch
redefinition.
4.3. CLEANUP
4.3.1. Update Work Order with labor, material, and equipment quantities.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. CityworksTM
5.1.2. Pre-Trip/Post Trip Vehicle Report
5.2. DATA DICTIONARY
5.2.1. Not Applicable
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
Roadside Ditch Inspection SMU-0007
[Publish Date] Revision 1.0 5
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Generate child Work Orders as needed:
5.5.1.1. Unpaved Street Repair
5.5.1.2. Flushing and Vacuum
5.5.1.3. Channel Redefinition
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. Unpaved Street Inspection
6.1.2. Unpaved Street Repair
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Not Applicable
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.4. STATE STANDARDS
6.4.1. North Carolina Department of Transportation
6.4.1.1. 2018 Standard Specifications for Roads and Structures
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.2. Manual on Uniform Traffic Control Devices (MUTCD) standard
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form
1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
UNPAVED STREET INSPECTION

SOI ID: SMU-0008
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Unpaved Street Inspection SMU-0008
[Publish Date] Revision 1.0 2
1. PURPOSE
Unpaved street inspections serve to identify and document issues, assess physical condition, and determine
resources required to execute repair work. Inspecting unpaved streets on a proactive and reactive basis allows for
the Stormwater Maintenance Unit (SMU) to address issues and maintain the functionality of the City of Raleigh’s
assets.
1.1. OBJECTIVE
1.1.1. To document and record condition of City of Raleigh’s unpaved street, alleyways, and unimproved streets.
1.1.2. Follow up with any necessary maintenance to maintain functionality and control erosion.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to all City owned unpaved streets, alleyways, and unimproved streets
asset types.
1.2.2. This inspection is applicable to TFS construction crews.
1.3. DRIVERS
1.3.1. Departmental Scheduled Inspections Every 6-Weeks
1.3.2. Public Safety
1.3.3. Maintain Road Access for Sanitation Trucks, Homeowners, and Other Users
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Vest
2.1.2. Safety Glasses
2.1.3. Gloves
2.1.4. Safety Toe Footwear
2.1.5. Hard Hat
2.2. RECOMMENDED
2.2.1. Sun Protection/Sunscreen
2.2.2. Insect Repellent
3. HEALTH & SAFETY
3.1 STAFFING
A minimum of one (1) staff is required to complete this task.
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
Unpaved Street Inspection SMU-0008
[Publish Date] Revision 1.0 3
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Unpaved street inspection Work Order reviewed.
4.1.2. Trucks prepped and deployed.
4.2. PROCESS
4.2.1. Perform visual evaluation:
4.2.1.1. Determine if there is need for ditch redefinition, crown grading, or washout repair.
4.3. CLEANUP
4.3.1. Complete Work Order and update with labor and equipment quantities.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. CityworksTM
5.2. DATA DICTIONARY
5.2.1. COR maintained alley:
5.2.1.1. Deeded ROW that currently has a drivable surface and contains one or more of the following:
City of Raleigh water main, sewer main, stormwater infrastructure, or is used by Raleigh Solid
Waste services for waste collection. An alley may also be considered COR maintained if
documented maintenance has previously occurred to the alley surface or the stormwater
infrastructure within the ROW boundaries.
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Generate child Work Orders as needed:
5.5.1.1. Unpaved ROW Maintenance
5.5.1.2. Flush and Vacuum
5.5.1.3. CCTV Inspection
5.5.1.4. Channel Redefinition
Unpaved Street Inspection SMU-0008
[Publish Date] Revision 1.0 4
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. Unpaved Street Repair
6.1.2. Roadside Ditch Maintenance
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Not Applicable
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.4. STATE STANDARDS
6.4.1. North Carolina Department of Transportation
6.4.1.1. 2018 Standard Specifications for Roads and Structures
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form
1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
HEADWALL/WINGWALL MAINTENANCE

SOI ID: SMU-0009
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Headwall/Wingwall Maintenance SMU-0009
[Publish Date] Revision 1.0 2
1. PURPOSE
Headwall and wingwall maintenance serve as preventative and reactive maintenance procedure.
Headwall/wingwall maintenance is needed to assess the condition of the asset and prevent structural, operational
performance, and maintenance issues. Maintenance of these assets is necessary to prevent or mitigate flooding,
erosion, structural failure, and protect adjoining assets/property.
1.1. OBJECTIVE
1.1.1. To prevent functionality issues from vegetation and debris accumulation.
1.1.2. To prepare the asset for repairs and inspection.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to headwall and wingwall asset types and include crossline
conveyances.
1.2.2. Applicable to all sizes and materials of headwalls and wingwalls.
1.2.3. Applicable to headwalls, wingwalls and endwalls.
1.2.4. Applicable to Crossline Conveyance Inspection Crews and Construction Crews.
1.3. DRIVERS
1.3.1. Crossline Conveyance Inspection
1.3.2. Public Safety
1.3.3. Storm Event Preparedness
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Toe Footwear
2.1.2. Reflective Safety Vests
2.1.3. Gloves
2.1.4. Safety Glasses
2.1.5. Hard Hat
2.1.6. Rubber Boots
2.1.7. Waders
2.1.8. Chaps for Chainsaw Use
2.1.9. Hearing Protection
2.1.10. Life Vests for Boat Use
2.2. RECOMMENDED
2.2.1. Insect Repellent
2.2.2. Sun Protection/Sunscreen
3. HEALTH & SAFETY
Headwall/Wingwall Maintenance SMU-0009
[Publish Date] Revision 1.0 3
3.1 STAFFING
A minimum of four (4) staff are required to safely complete this task.
3.2 CULVERT MAINTENANCE/REPAIR – PAGE 124 – SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
4.21 Working Near Overhead High-voltage Lines
ii. Section 5
5.2 Hoisting
5.3 Fuel Station Operations
5.4 Carpentry Work
5.5 Asphalt Removal
5.6 Ditching and Stockpiling Operations
5.7 Bridge Expansion Joint Maintenance
5.8 Concrete Removal
5.9 Demolition Operations
5.10 Drift Removal
5.11 Earth Moving
5.12 Fence Installation/Maintenance
5.13 Geographic Hazards
5.14 Grout Concrete Mixing
5.15 Guardrail Installation/Maintenance
5.16 Hand Removal of Vegetation
5.20 Masonry Activities
5.21 Minor Shoulder Maintenance
5.22 Pipe Installation
5.24 Pipe/Culvert Maintenance
5.25 Pouring Concrete
Headwall/Wingwall Maintenance SMU-0009
[Publish Date] Revision 1.0 4
5.26 Planting and Plant Maintenance
5.27 Rip Rap Installation and Removal
5.30 Seeding and Top Dressing
5.31 Tree Felling
5.5 Confined Space Entry
5.36 Excavating, Trenching and Shoring
5.39 Rigging
iii. Section 6
6.1 Air Compressor
6.2 Arrow/Programmable Sign Board
6.3 Chainsaw/All-Purpose Cut-off Saw
6.4 Concrete Mixer
6.5 Excavator, Hydraulic
6.6 Generator
6.7 Pavement Breaker
6.9 Hand Tools (Power and Manual)
6.11 Tractor, Backhoe and Loader
6.15 Trailers and Towed Equipment
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
6.23 Truck, Tractor and Trailer
6.24 Post Driver
6.25 Post Puller
6.31 Walk Behind Saw
6.32 Water Pump
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.17 Herbicide and Other Spraying Operations
5.38 Jump Starting
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
Headwall/Wingwall Maintenance SMU-0009
[Publish Date] Revision 1.0 5
4.1.1. Review Headwall/Wingwall Maintenance Work Order. NOTE: Listed as Culvert Maintenance Work Order in
CityworksTM.
4.1.2. Prep trucks with equipment
4.1.3. Ensure Right of Entry obtained, if needed.
4.1.4. Deploy to work site.
4.2. PROCESS
4.2.1. Set up traffic control per Manual on Uniform Traffic Control Devices (MUTCD) standard, if needed.
4.2.2. Remove vegetation and apply herbicides:
4.2.2.1. Weed eaters and excavators may be used
4.2.2.2. Vegetation larger than a 6in diameter and longer than 8-10ft must be reduced in size by
chainsaw to be safely removed.
4.2.3. Apply retardant to vegetation above the structure.
4.2.4. Replace rip rap if needed.
4.2.5. Restore or install erosion control if necessary.
DANGER: YELLOW JACKET NEST AND SNAKES OFTEN ENCOUNTERED
DANGER: DO NOT ENTER HIGH OR SWIFT MOVING WATER
CAUTION: PPE IS WATER AND WEATHER DEPENDANT
CAUTION: KNEE BOOTS OR HIP WADERS NEEDED FOR DEEPER WATER
CAUTION: EXCERISE CAUTION WHEN TRAVERSING STEEP GRADES
SAFETY ALERT: CHAPS AND EAR PROTECTION NEEDED FOR CHAIN SAW OPERATION
SAFETY ALERT: ADDITIONAL EQUIPMENT MAY BE REQUIRED INCLUDING
FLASHLIGHTS, WEEDEATERS, HEGDETRIMMERS, CHAINSAW, OR RAKE
4.3. CLEANUP
4.3.1. Clean work zone.
4.3.2. Dump debris in approved location and wash equipment.
4.3.3. Update Work Order with labor, material, and equipment quantities.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. CityworksTM
5.1.2. Pre-Trip/Post Trip Vehicle Trip Report
5.2. DATA DICTIONARY
5.2.1. Definitions:
5.2.1.1. Headwall - A wall at the inlet of a pipe. Headwalls protect the end of the pipe and support the
road.
Headwall/Wingwall Maintenance SMU-0009
[Publish Date] Revision 1.0 6
5.2.1.2. Endwall - A wall at the outlet of a pipe. Endwalls protect the end of the pipe and support the
road.
5.2.1.3. Wingwall - Wingwalls are angled walls connected to the headwall and endwall. Wingwalls
protect banks and direct water flow.
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Generate Child Work Orders as necessary:
5.5.1.1. Flush and Vacuum
5.5.1.2. Culvert Repair
5.5.1.3. Catch Basin Repair
5.5.1.4. CCTV Inspections (for observed pipe alignment issues and offsets)
5.5.1.5. GIS Update
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. Crossline Conveyance Inspection
6.1.2. Pipe Cleaning
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Ranger Pro Herbicide
6.2.2. Brushmaster Herbicide
6.2.3. Precision Spreader
6.2.4. Bug Spray
6.2.5. Wasp and Hornet spray
6.2.6. IBX
6.2.7. Gasoline
6.2.8. 2-Cycle oil
6.2.9. True Fuel
6.2.10. Bar Oil
6.2.11. Dye
6.2.12. Hydrogen Sulfide
6.2.13. Carbon Monoxide
Headwall/Wingwall Maintenance SMU-0009
[Publish Date] Revision 1.0 7
6.2.14. Natural Gas
6.2.15. Methane
6.3. CITY SPECIFICATIONS
6.3.1. City of Raleigh Unified Development Ordinance
6.3.1.1. Article 9.4 Erosion and Sedimentation Control
6.3.2. City of Raleigh Standard Detail Drawings
6.3.3. Employee Safety Manual
6.3.4. City of Raleigh Standard Procedure
6.3.4.1. 101-28 Confined Space
6.4. STATE STANDARDS
6.4.1. North Carolina Department of Environmental Quality
6.4.1.1. Erosion and Sediment Control Planning and Design Manual
6.4.2. North Carolina Department of Transportation
6.4.2.1. 2018 Standard Specifications for Roads and Structures
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.2. Manual on Uniform Traffic Control Devices (MUTCD) standard
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form

1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
HEADWALL/WINGWALL REPAIR

SOI ID: SMU-0010
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Headwall/Wingwall Repair SMU-0010
[Publish Date] Revision 1.0 2
1. PURPOSE
Headwall and wingwall repair serve as a reactive maintenance procedure to ensure the asset is functioning
properly and to extend the life of the asset. Repair is often necessary to prevent flooding, erosion and protect the
condition and stability of the structure. Headwall/Wingwall also includes endwall.
1.1. OBJECTIVE
1.1.1. To prevent functionality issues from failing walls.
1.1.2. To prevent erosion and flooding that could result from a failing structure.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to headwall and wingwall asset types and include crossline
conveyances.
1.2.2. Applicable to Crossline Conveyance Inspection Crews, Construction Crews, and System Maintenance Crews.
1.2.3. Applicable to all sizes and materials of headwalls and wingwalls.
1.2.4. Applicable to headwalls, wingwalls and endwalls.
1.3. DRIVERS
1.3.1. Crossline Conveyance Inspection
1.3.2. Headwall/Wingwall Maintenance
1.3.3. Public Safety
1.3.4. Internal Complaint
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Toe Footwear
2.1.2. Reflective Safety Vests
2.1.3. Gloves
2.1.4. Safety Glasses
2.1.5. Hard Hat
2.1.6. Rubber Boots
2.1.7. Waders
2.1.8. Chaps for Chainsaw Use
2.1.9. Hearing Protection
2.1.10. Life Vests for Boat Use
2.2. RECOMMENDED
2.2.1. Insect Repellent
2.2.2. Sun Protection/Sunscreen
3. HEALTH & SAFETY
Headwall/Wingwall Repair SMU-0010
[Publish Date] Revision 1.0 3
3.1 STAFFING
A minimum of four (4) staff are required to safely complete this task.
3.2 CULVERT MAINTENANCE/REPAIR – PAGE 124 – SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
4.21 Working Near Overhead High-voltage Lines
ii. Section 5
5.2 Hoisting
5.3 Fuel Station Operations
5.4 Carpentry Work
5.5 Asphalt Removal
5.6 Ditching and Stockpiling Operations
5.7 Bridge Expansion Joint Maintenance
5.8 Concrete Removal
5.9 Demolition Operations
5.10 Drift Removal
5.11 Earth Moving
5.12 Fence Installation/Maintenance
5.13 Geographic Hazards
5.14 Grout Concrete Mixing
5.15 Guardrail Installation/Maintenance
5.16 Hand Removal of Vegetation
5.20 Masonry Activities
5.21 Minor Shoulder Maintenance
5.22 Pipe Installation
5.24 Pipe/Culvert Maintenance
5.25 Pouring Concrete
Headwall/Wingwall Repair SMU-0010
[Publish Date] Revision 1.0 4
5.26 Planting and Plant Maintenance
5.27 Rip Rap Installation and Removal
5.30 Seeding and Top Dressing
5.31 Tree Felling
5.5 Confined Space Entry
5.36 Excavating, Trenching and Shoring
5.39 Rigging
iii. Section 6
6.1 Air Compressor
6.2 Arrow/Programmable Sign Board
6.3 Chainsaw/All-Purpose Cut-off Saw
6.4 Concrete Mixer
6.5 Excavator, Hydraulic
6.6 Generator
6.7 Pavement Breaker
6.9 Hand Tools (Power and Manual)
6.11 Tractor, Backhoe and Loader
6.15 Trailers and Towed Equipment
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
6.23 Truck, Tractor and Trailer
6.24 Post Driver
6.25 Post Puller
6.31 Walk Behind Saw
6.32 Water Pump
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.17 Herbicide and Other Spraying Operations
5.38 Jump Starting
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
Headwall/Wingwall Repair SMU-0010
[Publish Date] Revision 1.0 5
4.1.1. Review headwall/wingwall repair Work Order.
4.1.2. Prep trucks with equipment and materials necessary to complete the work.
4.1.3. Ensure Right of Entry obtained, if needed.
4.2. PROCESS
4.2.1. Set up traffic control as required.
4.2.2. Complete visual evaluation.
4.2.3. Complete repairs.
4.2.4. Replace rip rap, if needed.
CAUTION: REBUILDING OF HEADWALLS HIGHER THAN 4 FEET TALL REQUIRES
RETAINING WALL DESIGN AND ENGINEERING ANALYSIS.

4.3. CLEANUP
4.3.1. Install erosion control, if necessary.
4.3.2. Clean work zone and remove traffic control.
4.3.3. Wash and secure equipment.
4.3.4. Update Work Order with labor, material, and equipment quantities.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. CityworksTM
5.1.2. Pre-Trip/Post Trip Vehicle Trip Report
5.2. DATA DICTIONARY
5.2.1. Definitions:
5.2.1.1. Headwall - A wall at the inlet of a pipe. Headwalls protect the end of the pipe and support the
road.
5.2.1.2. Endwall - A wall at the outlet of a pipe. Endwalls protect the end of the pipe and support the
road.
5.2.1.3. Wingwall - Wingwalls are angled walls connected to the headwall and endwall. Wingwalls
protect banks and direct water flow.
5.3. INSPECTION CODING
5.3.1.
Headwall/Wingwall Repair SMU-0010
[Publish Date] Revision 1.0 6

5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Dispose of debris in proper location.
5.5.2. Generate child Work Orders as necessary:
5.5.2.1. Flush and Vacuum
5.6. FLOWCHARTS
5.6.1. Not applicable
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. Crossline Conveyance Inspection
6.1.2. Pipe Cleaning
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Cement Mortar Mix
6.2.2. Bug Spray
6.2.3. Wasp and Hornet spray
6.2.4. IBX
6.2.5. Gasoline
6.2.6. 2-Cycle oil
6.2.7. True Fuel
6.2.8. Bar Oil
6.2.9. Dye
Headwall/Wingwall Repair SMU-0010
[Publish Date] Revision 1.0 7
6.2.10. Hydrogen Sulfide
6.2.11. Carbon Monoxide
6.2.12. Natural Gas
6.2.13. Methane
6.2.14. Sakrete
6.3. CITY SPECIFICATIONS
6.3.1. Unified Development Ordinance
6.3.1.1. Article 9.4 Erosion and Sedimentation Control
6.3.2. City of Raleigh Standard Detail Drawings
6.3.3. Employee Safety Manual
6.3.4. City of Raleigh Standard Procedure
6.3.4.1. 101-28 Confined Space (TO BE HYPERLINKED)
6.4. STATE STANDARDS
6.4.1. North Carolina Department of Environmental Quality
6.4.1.1. Erosion and Sediment Control Planning and Design Manual
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.2. MUTCD
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form
1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
HYDRO EXCAVATION

SOI ID: SMU-0011
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Hydro excavation SMU-0011
[Publish Date] Revision 1.0 2
1. PURPOSE
Hydro excavation is a specialized soil and debris excavation method used in asset inspections as well as serving as
preventative, reactive, and emergency maintenance procedures. Hydro excavation allows for access to
underground assets with minimal disturbance of the ground surface. Hydro excavating uses pressurized water or
air and vacuum equipment to excavate soil. Hydro excavation is also used to precisely locate underground utilities
far faster than hand-digging with less risk of damaging underground assets than traditional heavy equipment, such
as backhoes and excavators.
1.1. OBJECTIVE
1.1.1. Limit excavation disturbance for pipe or inlet repair by utilizing water or air excavation.
1.1.2. To safely excavate around utilities and assets to reduce risk of safety damage and limit disturbed area
compared to traditional trenching.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to all underground assets with excavation capabilities up to 8-ft
deep.
1.2.2. Applicable staff include TFS flusher crews.
1.2.3. Hydro Excavation can be completed through any soil type.
1.2.4. Hydro Excavation can be used to prepare for catch basin and pipe repairs.
1.2.5. Hydro Excavation can be done with pressurized water or air.
1.3. DRIVERS
1.3.1. Culvert Repair Work Order
1.3.2. Catch Basin Repair Work Order
1.3.3. Utility Location
1.3.4. Other Small Excavation Needed
1.3.5. Excavation in Confined Spaces
1.3.6. Junction Repair
1.3.7. Pipe Repair
1.3.8. Pre-Construction Surveys
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Toe Footwear
2.1.2. Reflective Safety Vests
2.1.3. Safety Glasses
2.1.4. Gloves
2.1.5. Hard Hat
2.1.6. Face Shield
2.1.7. Hearing Protection
2.1.8. Rubber Boots
Hydro excavation SMU-0011
[Publish Date] Revision 1.0 3
2.2. RECOMMENDED
2.2.1. Tyvek Suit
2.2.2. Metatarsal Guards
2.2.3. Communication Radio for Hearing Protection
3. HEALTH & SAFETY
3.1 STAFFING
A minimum of two (2) staff are required to safely complete this task.
3.2 UNDERGROUND PIPE/ASSET REPAIR- PAGE 134 – SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
4.21 Working Near Overhead High-voltage Lines
ii. Section 5
5.2 Hoisting
5.3 Fuel Station Operations
5.4 Carpentry Work
5.5 Asphalt Removal
5.6 Ditching and Stockpiling Operations
5.8 Concrete Removal
5.9 Demolition Operations
5.11 Earth Moving
5.13 Geographic Hazards
5.14 Grout Concrete Mixing
5.16 Hand Removal of Vegetation
5.19 Maintenance of Unpaved Roads
Hydro excavation SMU-0011
[Publish Date] Revision 1.0 4
5.20 Masonry Activities
5.21 Minor Shoulder Maintenance
5.22 Pipe Installation
5.24 Pipe/Culvert Maintenance
5.25 Pouring Concrete
5.26 Planting and Plant Maintenance
5.27 Rip Rap Installation and Removal
5.28 Roadside Basin Top Replacement
5.30 Seeding and Top Dressing
5.31 Tree Felling
5.35 Confined Space Entry
5.36 Excavating, Trenching and Shoring
5.37 High Pressure Hoses
5.39 Rigging
iii. Section 6
6.1 Air Compressor
6.2 Arrow/Programmable Sign Board
6.3 Chainsaw/All-Purpose Cut-off Saw
6.4 Concrete Mixer
6.5 Excavator, Hydraulic
6.6 Generator
6.7 Pavement Breaker
6.8 Grader
6.9 Hand Tools (Power and Manual)
6.10 Loader, Front End
6.11 Tractor, Backhoe and Loader
6.15 Trailers and Towed Equipment
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
6.23 Truck, Tractor and Trailer
6.24 Post Driver
6.25 Post Puller
6.31 Walk Behind Saw
6.32 Water Pump
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.38 Jump Starting
4. PROCEDURES
Hydro excavation SMU-0011
[Publish Date] Revision 1.0 5
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Review the Work Order
4.1.2. Ensure preparation activities have been completed prior to deployment:
4.1.2.1. Review CCTV report and determine scope of repair or size of work area.
4.1.2.2. Locate utilities and pipe via 811.
4.1.2.3. Field inspection to investigate pipe condition and determine work plan.
4.1.2.4. Plan detours and work with Communications department about road closures.
4.1.2.5. Right of Entry is obtained, if necessary.
4.1.3. Review supervisor evaluation of work site and photo documentation.
4.1.4. Prep truck for deployment. NOTE: Depending on truck type, preparation can vary.
4.2. PROCESS
4.2.1. Set up traffic control and turn on truck safety lights.
4.2.2. Position truck and set up equipment.
4.2.3. Saw-cut asphalt, if needed.
4.2.4. Perform Hydro Excavation.
4.2.5. Document findings including depth of utilities and photos.
4.2.6. Add caution tape on located utilities to notify other work crews of utility locations.
CAUTION: BEWARE OF OVERHEAD OBSTACLES
SAFETY ALERT: TRENCH BOX REQUIRED FOR DEPTHS GREATER THAN 5FT THAT
REQUIRE MAN ENTRY
SAFETY ALERT: FLAG UTILITY FOR LOCATES
4.3. CLEANUP
4.3.1. Wash down equipment.
4.3.2. Winterize equipment as required.
4.3.3. Backfill and compact excavated area, if required.
4.3.3.1. Dispose of excess excavated materials properly.
4.3.4. Create child Work Orders, if necessary.
4.3.5. Update Work Order with labor, material, and equipment quantities.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. CityworksTM
5.1.2. Pre-Trip/Post Trip Vehicle Report
Hydro excavation SMU-0011
[Publish Date] Revision 1.0 6
5.2. DATA DICTIONARY
5.2.1. Definitions
5.2.1.1. Hydro Excavation- Any size area that is excavated to locate utilities or perform repair work.
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Generate child Work Orders as needed.
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. Inlet Repair
6.1.2. Pipe Spot Repair
6.1.3. Pipe Section Replacement
6.1.4. Pipe Repair (TO BE HYPERLINKED)
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Hydraulic Fluid
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Detailed Drawings
6.3.3. City of Raleigh Unified Development Ordinance
6.3.3.1. Article 9.4 Erosion and Sedimentation Control
6.3.4. City of Raleigh Standard Procedure
6.3.4.1. 101-28 Confined Space
6.3.4.2. 101-20 Excavations, Trenching, and Shoring
6.4. STATE STANDARDS
6.4.1. Commercial Driver’s license with Tanker Endorsement
6.4.2. North Carolina Department of Transportation
6.4.2.1. 2018 Standard Specifications for Roads and Structures
Hydro excavation SMU-0011
[Publish Date] Revision 1.0 7
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.2. MUTCD
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form

1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
INLET CLEANING

SOI ID: SMU-0012
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Inlet Cleaning SMU-0012
[Publish Date] Revision 1.0 2
1. PURPOSE
Inlet cleaning serves to maintain the functionality of applicable City of Raleigh’s Stormwater assets and is
completed as both a preventative or reactive maintenance procedure. Inlets include catch basins, curb inlets,
manholes, and junction boxes. While these structures, may differ slightly in form and function, they perform a
similar purpose within the stormwater system. The inlet cleaning process is the same across these asset types.
1.1. OBJECTIVE
1.1.1. To maintain the capacity of the stormwater system by removing debris and sediments.
1.1.2. Avoid flooding by routine maintenance.
1.1.3. To prevent structural damage to the asset by removing any obstructions.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to all inlets and accessible junctions in the City Right of Way.
1.2.2. Applicable staff include flusher crews.
1.2.3. Applicable to all inlet and junction box types.
1.3. DRIVERS
1.3.1. Forecasted Rain Event and Emergency Preparedness
1.3.2. Engineering Department, Stormwater Management Asset Management Program Inspection Goals
1.3.3. Maintenance Schedule
1.3.4. Public Safety
1.3.5. CCTV Inspection Work Order
1.3.6. Catch Basin Inspections
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Toe Footwear
2.1.2. Reflective Safety Vest
2.1.3. Hard Hat
2.1.4. Gloves
2.1.5. Ear Plugs
2.1.6. Safety Glasses
2.1.7. Safety Shield
2.2. RECOMMENDED
2.2.1. Communication Radios for Hearing Protection
3. HEALTH & SAFETY
3.1 STAFFING
A minimum of two (2) staff are required to safely complete this task.
Inlet Cleaning SMU-0012
[Publish Date] Revision 1.0 3
3.2 CATCH BASIN FLUSHING OPERATIONS – PAGE 122- SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
4.21 Working Near Overhead High-voltage Lines
ii. Section 5
5.3 Fuel Station Operations
5.13 Geographic Hazards
5.28 Roadside Basin Top Replacement
5.35 Confined Space Entry
5.37 High Pressure Hoses
iii. Section 6
6.2 Arrow/Programmable Sign Board
6.9 Hand Tools (Power and Manual)
6.19 Truck, Catch Basin Maintenance
6.21 Truck, Jet-flusher
6.26 Power Washer
6.32 Water Pump
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.38 Jump Starting

4. PROCEDURES
Inlet Cleaning SMU-0012
[Publish Date] Revision 1.0 4
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Review inlet flushing Work Order.
4.1.2. Fill truck with water and prepare for deployment.
4.1.3. Ensure Right of Entry has been obtained, if necessary.
4.2. PROCESS
4.2.1. Set up traffic control.
4.2.2. Safely perform quick visual evaluation of the pipe and system.
4.2.3. Set up hoses and vacuum system.
4.2.4. Proceed with inlet cleaning per the NASSCO Jetter Code of Practice.
4.2.5. Perform intermediate visual inspection as needed to determine if additional inlet cleaning is necessary.
4.2.6. Complete cleaning.
4.2.7. Dump debris as necessary in approved location.
DANGER: CHECK FOR OVERHEAD OBSTACLES WHEN OPERATING BOOM
DANGER: WASH DOWN GUN PRODUCES HIGH PRESSURE WATER FLOW
CAUTION: CONFINED SPACE ENTRY PROTOCOLS MAY BE NEEDED
SAFETY ALERT: GRATE REMOVAL MAY REQUIRE MANHOLE HOOK
4.3. CLEANUP
4.3.1. Wash equipment and truck of debris.
4.3.2. Return truck to lot.
4.3.2.1. Winterize, if weather requires.
4.3.3. Update Work Order with labor, material, and equipment quantities.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. Cityworks™
5.1.2. Pre-Trip/Post Trip Vehicle Report
5.2. DATA DICTIONARY
5.2.1. Not Applicable
5.3. INSPECTION CODING
5.3.1. Not Applicable
Inlet Cleaning SMU-0012
[Publish Date] Revision 1.0 5
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Create child Work Orders as necessary:
5.5.1.1. CCTV Inspection
5.5.1.2. Pipe Maintenance
5.5.1.3. Catch Basin Repair
5.5.1.4. Junction Repair
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. Pipe Cleaning
6.1.2. Pipe Root Cutting
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Hydrogen Sulfide
6.2.2. Carbon Monoxide
6.2.3. Natural Gas
6.2.4. Methane
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Standard Procedure
6.3.2.1. 101-28 Confined Space
6.4. STATE STANDARDS
6.4.1. Commercial Driver’s License with Tanker Endorsements
6.4.2. North Carolina Department of Transportation
6.4.2.1. 2018 Standard Specifications for Roads and Structures
6.5. OTHER
6.5.1. NASSCO Standards
6.5.2. NASSCO Jetter Code of Practice (TO BE HYPERLINKED)
6.5.3. NASSCO Training Video (Upon Request)
6.6. Truck Operating Manuals
6.6.1. Manual on Uniform Traffic Control Devices (MUTCD) standard
Inlet Cleaning SMU-0012
[Publish Date] Revision 1.0 6
6.6.2. OSHA Standards Regulations 29 CFR-1926
6.6.2.1. Safety and Health Regulations for Construction
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form

1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
INLET REPAIR

SOI ID: SMU-0013
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Inlet Repair SMU-0013
[Publish Date] Revision 1.0 2
1. PURPOSE
Inlet repair serves as a reactive maintenance procedure to an identified issue at an inlet. Inlet repair extends the
useful life of the asset by restoring structural condition and restoring operating performance to ensure
functionality of the asset and stormwater system.
Repairs completed by the Stormwater Maintenance Unit include: Inlet/Junction Joint Tuckpoint, Inlet/Junction
Collapse Repair, Inlet/Junction Parging, Junction Frame/Lid Replacement, Inlet Back Replacement, and Inlet Leg
Repair/Replacement.
1.1. OBJECTIVE
1.1.1. To repair the inlet asset to a functional condition and prevent further failure.
1.1.2. To prevent erosion and flooding which could result in damage to nearby properties.
1.2. APPLICABILITY
1.2.1. This Operating Instruction applies to all inlet, junction, and manhole type assets.
1.2.2. Applicable to catch basin inspection and repair crews.
1.3. DRIVERS
1.3.1. Inlet Inspection
1.3.2. CCTV Report
1.3.3. Post Flushing Report
1.3.4. Public Safety
1.3.5. Internal Complaint
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Reflective Safety Vests
2.1.2. Safety Glasses
2.1.3. Latex Gloves
2.1.4. Safety Toe Footwear
2.1.5. Hard Hat
2.1.6. N95 Masks
2.1.7. Rubber Boots
2.1.8. Air Monitor
2.1.9. Head Lamp
2.1.10. Hearing Protection as Necessary
2.2. RECOMMENDED
2.2.1. Knee Pads
2.2.2. Long sleeves
2.2.3. Hat
2.2.4. Collapsible Tent
Inlet Repair SMU-0013
[Publish Date] Revision 1.0 3
3. HEALTH & SAFETY
3.1 STAFFING
A minimum of two (2) staff to safely complete this task.
3.2 CATCH BASIN MAINTENANCE/REPAIR
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
4.21 Working Near Overhead High-voltage Lines
ii. Section 5
5.2 Hoisting
5.3 Fuel Station Operations
5.4 Carpentry Work
5.5 Asphalt Removal
5.8 Concrete Removal
5.9 Demolition Operations
5.13 Geographic Hazards
5.14 Grout Concrete Mixing
5.16 Hand Removal of Vegetation
5.20 Masonry Activities
5.21 Minor Shoulder Maintenance
5.22 Pipe Installation
5.24 Pipe/Culvert Maintenance
5.25 Pouring Concrete
5.26 Planting and Plant Maintenance
5.27 Rip Rap Installation and Removal
5.28 Roadside Basin Top Replacement
5.29 Roadway Inspection
Inlet Repair SMU-0013
[Publish Date] Revision 1.0 4
5.30 Seeding and Top Dressing
5.35 Confined Space Entry
5.39 Rigging
iii. Section 6
6.1 Air Compressor
6.2 Arrow/Programmable Sign Board
6.3 Chainsaw/All-Purpose Cut-off Saw
6.4 Concrete Mixer
6.6 Generator
6.7 Pavement Breaker
6.9 Hand Tools (Power and Manual)
6.11 Tractor, Backhoe and Loader
6.15 Trailers and Towed Equipment
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
6.21 Truck, Jet-flusher
6.23 Truck, Tractor and Trailer
6.31 Walk Behind Saw
6.32 Water Pump
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.23 Welding, Arc
5.38 Jump Starting
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Review Catch Basin Repair Work Order.
4.1.2. Prep vehicles with standard supplies.
4.1.3. Deploy truck.
4.2. PROCESS
4.2.1. Set up traffic control.
Inlet Repair SMU-0013
[Publish Date] Revision 1.0 5
4.2.2. Use air monitor for confined space entry, if applicable.
4.2.3. Complete visual evaluation.
4.2.4. Complete repairs which may include the following:
4.2.4.1. Invert repair
4.2.4.2. Component misalignment
4.2.4.3. Reform concrete entry
4.2.4.4. Joint tuckpointing
4.2.4.5. Parging
4.2.4.6. Frame/lid replacement
4.2.4.7. Non-compliant connections
4.2.4.8. Pipe annulus grouting
4.2.4.9. Missing bricks replacement
4.2.4.10. Back replacement
4.2.4.11. Cracked leg repair/reset leg
4.2.4.12. Collapse repair
DANGER: CONFINED SPACE ENTRY PROTOCOLS
CAUTION: GROUTING REQUIRES AIR BLOWER TO MAINTAIN AIR CIRCULATION
SAFETY ALERT: TRIPOD MAY BE REQUIRED FOR CONFINED SPACE
SAFETY ALERT: DYE TEST MAY BE REQUIRED DURING VISUAL EVALUATION
4.3. CLEANUP
4.3.1. Clean up work area and remove temporary traffic control.
4.3.2. Stabilize landscape around inlet with seeding and straw, stone, or soil depending on need.
4.3.3. Wash and secure equipment.
4.3.4. Update Work Order with labor, material, and equipment quantities.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. CityworksTM Work Order
5.1.2. Pre-Trip/Post Trip Vehicle Report
5.2. DATA DICTIONARY
5.2.1. Definitions:
5.2.1.1. Invert - The bottom of the inside of the drainage pipe.
5.2.1.2. Tuck Pointing - Removing and replacing old mortar from masonry joints.
5.2.1.3. Parging - Coating the masonry wall with mortar.
5.3. INSPECTION CODING
5.3.1. Not Applicable
Inlet Repair SMU-0013
[Publish Date] Revision 1.0 6
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Generate child Work Order as necessary:
5.5.1.1. Culvert Repair
5.5.1.2. Flush and Vacuum
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. Inlet Inspection
6.1.2. Pipe Spot Repair
6.1.3. Pipe Section Replacement
6.1.4. Inlet Cleaning
6.1.5. Crossline Conveyance Cleaning (TO BE HYPERLINKED)
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Hydrogen Sulfide
6.2.2. Carbon Monoxide
6.2.3. Natural Gas
6.2.4. Methane
6.2.5. Mortar
6.2.6. Sakrete
6.2.7. SpeedCrete
6.2.8. Grout
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Unified Development Ordinance
6.3.2.1. Article 9.4 Erosion and Sedimentation Control
6.3.3. City of Raleigh Standard Procedure
6.3.3.1. 101-28 Confined Space
6.4. STATE STANDARDS
6.4.1. North Carolina Department of Environmental Quality
6.4.1.1. Erosion and Sediment Control Planning and Design Manual
6.4.2. North Carolina Department of Transportation
Inlet Repair SMU-0013
[Publish Date] Revision 1.0 7
6.4.2.1. 2018 Standard Specifications for Roads and Structures
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.2. Manual on Uniform Traffic Control Devices (MUTCD) standard
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form
1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
PARKING LOT/ROADWAY SWEEPING

SOI ID: SMU-0014
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Parking Lot/Roadway Sweeping SMU-0014
[Publish Date] Revision 1.0 2
1. PURPOSE
Parking lot and roadway sweeping is a preventative maintenance activity intended to keep trash and debris out of
the stormwater system and receiving water bodies.
1.1. OBJECTIVE
1.1.1. To remove debris and sediments from the roadway preventing them from entering the stormwater system.
1.1.2. Provide street cleaning service to City of Raleigh residents.
1.1.3. To improve quality of stormwater and remove debris before reaching stormwater system.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to City of Raleigh maintained streets and City facility parking lots.
1.2.2. Applicable staff include sweeping crews.
1.2.3. Applicable only to paved road assets that have curb and gutter.
1.2.4. Applicable only during dry weather.
1.3. DRIVERS
1.3.1. City of Raleigh Facilities Needs
1.3.2. City Service
1.3.3. NPDES Permit
1.3.4. Public Safety
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Gloves – Clean-Up
2.1.2. Safety Goggles – Clean-Up
2.1.3. Safety Toe Footwear
2.1.4. Reflective Safety Vest
2.2. RECOMMENDED
2.2.1. None
3. HEALTH & SAFETY
3.1 STAFFING
A minimum of one (1) staff is required to safely complete this task.
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
Parking Lot/Roadway Sweeping SMU-0014
[Publish Date] Revision 1.0 3
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Review Work Order for routes and work specifications:
4.1.1.1. Check the required curb mileage and total loads for workday.
NOTE: Check citizen complaints prior to equipment deployment.
4.1.2. Complete general vehicle maintenance.
4.1.2.1. Brooms changed as needed.
4.1.2.2. Machines greased as required by manufacturer specification.
4.1.3. Prepare sweeper and fill water tank.
4.2. PROCESS
4.2.1. Complete street sweeping at a speed of approximately 5 mph.
NOTE: Use appropriate amount of water to control dust while sweeping.
4.2.2. Dump loads in sweeper bin at Transportation Field Services facility.
4.3. CLEANUP
4.3.1. Review Work Order for dumping to landfill.
4.3.2. Use tandem truck to haul sweeper loads to Holly Springs Landfill.
4.3.3. Empty truck and document cubic yards of material and weight in tons.
4.3.4. Return to lot and wash out sweeper and truck.
4.3.5. Update Work Order with equipment, material, and labor quantities.
CAUTION: USE SAFETY GLOVES AND GOGGLES FOR CLEANING SWEEPERS
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. Zone Routes
5.1.2. Daily Work Report
5.1.3. Pre/Post Trip Daily Vehicle Report
5.1.4. CityworksTM
5.2. DATA DICTIONARY
5.2.1. Not Applicable
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
Parking Lot/Roadway Sweeping SMU-0014
[Publish Date] Revision 1.0 4
5.5. FOLLOW UP TASKS
5.5.1. Generate child Work Orders as necessary:
5.5.1.1. Debris Removal
5.5.1.2. Catch Basin Repair
5.5.1.3. Flush and Vacuum
5.5.1.4. Erosion Control
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. Not Applicable
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Not Applicable
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Standard Procedure
6.3.2.1. 101-28 Confined Space
6.4. STATE STANDARDS
6.4.1. Commercial Driver’s License with Tanker Endorsement
6.4.2. North Carolina Department of Transportation
6.4.2.1. 2018 Standard Specifications for Roads and Structures
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
7. ATTACHMENTS
7.1. Daily Work Report
1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
PIPE ROOT CUTTING

SOI ID: SMU-0016
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Pipe Root Cutting SMU-0016
[Publish Date] Revision 1.0 2
1. PURPOSE
Pipe root cutting is a reactive maintenance procedure. Pipe root cutting is a procedure done in conjunction with
pipe cleaning and serves to maintain the functionality of the stormwater system. Pipe root cutting removes root
obstructions from pipes and increases the useful life of the asset.
1.1. OBJECTIVE
1.1.1. To remove root obstructions from pipe asset and maintain the usefulness of the asset.
1.1.2. Document pipes with ongoing root issues.
1.1.3. To create scheduled inspections for root problem pipes.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to pipe assets of RCP or VCP with a minimum diameter of 12” to a
maximum diameter of 36”.
1.2.2. Applicable staff include flusher crews.
1.2.3. Assets must be accessible through a structure such as a manhole, inlet, or an open discharge location.
1.2.4. This procedure applies to the pipe cleaning procedure which is necessary to complete pipe root cutting.
1.3. DRIVERS
1.3.1. Pipe Cleaning
1.3.2. Public Safety
1.3.3. Routine Inspections
1.3.4. CCTV Inspection Work Order
1.3.5. Flooding
1.3.6. Scheduled 2-Year Follow Up
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Toe Footwear
2.1.2. Reflective Safety Vest
2.1.3. Hard Hat
2.1.4. Gloves
2.1.5. Ear Plugs
2.1.6. Safety Glasses/Shield
2.2. RECOMMENDED
2.2.1. Headset Communication Radios for Hearing Protection
3. HEALTH & SAFETY
3.1 STAFFING
A minimum of two (2) staff are required to safely complete this task.
Pipe Root Cutting SMU-0016
[Publish Date] Revision 1.0 3
3.2 UNDERGROUND PIPE/ASSET REPAIR – PAGE 134- SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
4.21 Working Near Overhead High-voltage Lines
ii. Section 5
5.2 Hoisting
5.3 Fuel Station Operations
5.4 Carpentry Work
5.5 Asphalt Removal
5.6 Ditching and Stockpiling Operations
5.8 Concrete Removal
5.9 Demolition Operations
5.11 Earth Moving
5.13 Geographic Hazards
5.14 Grout Concrete Mixing
5.16 Hand Removal of Vegetation
5.19 Maintenance of Unpaved Roads
5.20 Masonry Activities
5.21 Minor Shoulder Maintenance
5.22 Pipe Installation
5.24 Pipe/Culvert Maintenance
5.25 Pouring Concrete
5.26 Planting and Plant Maintenance
5.27 Rip Rap Installation and Removal
5.28 Roadside Basin Top Replacement
5.30 Seeding and Top Dressing
5.31 Tree Felling
5.35 Confined Space Entry
Pipe Root Cutting SMU-0016
[Publish Date] Revision 1.0 4
5.36 Excavating, Trenching and Shoring
5.37 High Pressure Hoses
5.39 Rigging
iii. Section 6
6.1 Air Compressor
6.2 Arrow/Programmable Sign Board
6.3 Chainsaw/All-Purpose Cut-off Saw
6.4 Concrete Mixer
6.5 Excavator, Hydraulic
6.6 Generator
6.7 Pavement Breaker
6.8 Grader
6.9 Hand Tools (Power and Manual)
6.10 Loader, Front End
6.11 Tractor, Backhoe and Loader
6.15 Trailers and Towed Equipment
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
6.23 Truck, Tractor and Trailer
6.24 Post Driver
6.25 Post Puller
6.31 Walk Behind Saw
6.32 Water Pump
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.38 Jump Starting
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Review Work Order. NOTE: Pipe root cutting must be preceded by a Pipe Flushing and Vacuum Work Order
4.1.2. Fill flusher truck with water and prepare for deployment.
4.1.3. Prepare water truck, if needed.
Pipe Root Cutting SMU-0016
[Publish Date] Revision 1.0 5
4.1.4. Verify that Right of Entry was obtained, if needed.
4.1.5. Deploy to work site.
4.2. PROCESS
4.2.1. Set up traffic control.
4.2.2. Add root cutter attachment to flusher nozzle.
4.2.3. Perform root cutting procedure per NASSCO Jetter Code of Practice
4.2.3.1. NOTE: The root cutting procedure is performed from the outlet.
4.2.4. Remove debris from work area and dispose of it at the approved location.
DANGER: CHECK THAT NOZZLE IS FULLY INSERTED IN PIPE; HIGH PRESSURE WATER
DANGER: WHEN OPERATING BOOM BE AWARE OF OVERHEAD OBSTACLES
CAUTION: CONFINED SPACE ENTRY PROTOCOLS MAY BE NEEDED
4.3. CLEANUP
4.3.1. Wash equipment and truck of debris
4.3.2. Return truck to lot.
4.3.2.1. Winterize, if weather requires.
4.3.3. Update Work Order with labor, material, and equipment quantities.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. Cityworks TM
5.2. DATA DICTIONARY
5.2.1. Not Applicable
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Generate child Work Orders as necessary:
5.5.1.1. CCTV Inspections
5.5.1.2. Flush and Vacuum
5.6. FLOWCHARTS
Pipe Root Cutting SMU-0016
[Publish Date] Revision 1.0 6
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORMWATER OPERATING INSTRUCTIONS
6.1.1. Inlet Cleaning
6.1.2. Culvert Cleaning (TO BE HYPERLINKED)
6.1.3. Pipe Cleaning
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Hydrogen Sulfide
6.2.2. Carbon Monoxide
6.2.3. Natural Gas
6.2.4. Methane
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Standard Procedure
6.3.2.1. 101-28 Confined Space
6.4. STATE STANDARDS
6.4.1. Commercial Driver’s license with Tanker Endorsement
6.4.2. North Carolina Department of Transportation
6.4.2.1. 2018 Standard Specifications for Roads and Structures
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.2. NASSCO Standards
6.5.2.1. Jetter Code of Practice (TO BE HYPERLINKED)
6.5.3. Manual on Uniform Traffic Control Devices (MUTCD) standard
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form

1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
PIPE SECTION REPLACEMENT

SOI ID: SMU-0017
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Pipe Section Replacement SMU-0017

[Publish Date] Revision 1.0 2

PURPOSE
Replacement of partial or full sections of storm drainage pipe with structural or operational defects. To be
considered a pipe section replacement, the defects must impact more than one joint otherwise it is considered a
pipe point repair. Pipe section replacement is a reactive maintenance activity of the City. The length of the asset
replaced varies based on the size of the defect and site conditions but can range from a few feet to the full length
of an asset between structures.
Pipe replacement is typically employed by the City when the pipe is structurally compromised and insufficient to
support a point repair.
1.1. OBJECTIVE
1.1.1. To remove and replace sections of pipe that need replaced.
1.1.2. To maintain the functionality of the stormwater system.
1.1.3. To replace stormwater pipes prior to failure.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to pipe asset types.
1.2.1.1. Applicable to installing concrete, polypropylene, or HDPE pipe material. Other material types
require full pipe replacement.
1.2.1.2. This instruction is applicable to replacement of pipe of the same size.
1.2.2. Applicable to assets requiring less than fourteen feet of excavation depth due to equipment reach.
1.2.3. Applicable staff include pipe crew.
1.3. DRIVERS
1.3.1. Pipe Repair Work Order
1.3.2. Sinkholes
1.3.3. CCTV Inspections Work Order
1.3.4. Public Safety
1.3.5. Sewer or Waterline Conflicts
1.3.6. City Street Resurfacing Schedule
1.3.7. Storm Drain System Capacity Study
1.3.8. Multiple Spot Repairs on a Specific Asset
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Toe Footwear
2.1.2. Reflective Safety Vest
2.1.3. Hard Hat
2.1.4. Gloves
2.1.5. Safety Glasses/Shield
2.1.6. Hearing Protection
Pipe Section Replacement SMU-0017

[Publish Date] Revision 1.0 3

2.1.7. Gas Monitor
2.1.8. Rubber Boots
2.2. RECOMMENDED
2.2.1. Sunscreen
2.2.2. Insect Repellent
3. HEALTH & SAFETY
3.1 STAFFING
A minimum of five (5) staff are required to safely complete this task.
3.2 UNDERGROUND PIPE/ASSET REPAIR - PAGE 134 - SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
4.21 Working Near Overhead High-voltage Lines
ii. Section 5
5.2 Hoisting
5.3 Fuel Station Operations
5.4 Carpentry Work
5.5 Asphalt Removal
5.6 Ditching and Stockpiling Operations
5.8 Concrete Removal
5.9 Demolition Operations
5.11 Earth Moving
5.13 Geographic Hazards
5.14 Grout Concrete Mixing
Pipe Section Replacement SMU-0017

[Publish Date] Revision 1.0 4

5.16 Hand Removal of Vegetation
5.19 Maintenance of Unpaved Roads
5.20 Masonry Activities
5.21 Minor Shoulder Maintenance
5.22 Pipe Installation
5.24 Pipe/Culvert Maintenance
5.25 Pouring Concrete
5.26 Planting and Plant Maintenance
5.27 Rip Rap Installation and Removal
5.28 Roadside Basin Top Replacement
5.30 Seeding and Top Dressing
5.31 Tree Felling
5.35 Confined Space Entry
5.36 Excavating, Trenching and Shoring
5.37 High Pressure Hoses
5.39 Rigging
iii. Section 6
6.1 Air Compressor
6.2 Arrow/Programmable Sign Board
6.3 Chainsaw/All-Purpose Cut-off Saw
6.4 Concrete Mixer
6.5 Excavator, Hydraulic
6.6 Generator
6.7 Pavement Breaker
6.8 Grader
6.9 Hand Tools (Power and Manual)
6.10 Loader, Front End
6.11 Tractor, Backhoe and Loader
6.15 Trailers and Towed Equipment
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
6.23 Truck, Tractor and Trailer
6.24 Post Driver
6.25 Post Puller
6.31 Walk Behind Saw
6.32 Water Pump
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
Pipe Section Replacement SMU-0017

[Publish Date] Revision 1.0 5

5.38 Jump Starting
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Review Pipe Section Replacement Work Order.
4.1.2. Ensure pre-repair procedures are completed:
4.1.2.1. Review CCTV report and determine scope of repair or size of work area.
4.1.2.2. Locate utilities and pipe via 811.
4.1.2.3. Field inspection to investigate pipe condition and determine work plan.
4.1.2.4. Plan detours and work with Communications department about road closures, if necessary.
4.1.2.5. Verify Right of Entry is obtained, if necessary.
4.1.3. Acquire necessary materials for work.
4.1.4. Cut asphalt and prepare area for pipe repair (often done the day before pipe replacement work is to begin).
4.1.5. Verify utility locate is completed via markings and 811 App positive response system.
4.1.6. Prepare vehicles and deploy.
4.2. PROCESS
4.2.1. Set up traffic control.
4.2.2. Set up equipment. NOTE: Take photo documentation of work process and completed repairs.
4.2.3. Verify correct materials have been procured.
4.2.4. Install erosion control for land disturbing activities.
4.2.5. Excavate area necessary to access the pipe to be replaced.
4.2.6. Support exposed utilities.
4.2.7. Repair pipe based on scope of work determined by inspection and investigation.
4.2.8. Backfill and compact the work area.
4.2.9. Prep work area for asphalt and concrete repair
4.2.10. Remove erosion control devices no longer necessary.
DANGER: PROTECT KNOWN LOCATIONS OF BURIED UTILITIES DURING
EXCAVATION. HAND DIG WHEN WORKING IN CLOSE PROXIMITY. BUFFER 30
INCHES PLUS THE WIDTH OF THE UTILITY ON EITHER SIDE OF THE UTILITY.
DANGER: BE AWARE OF OVERHEAD OBSTACLES
DANGER: TRENCH BOXES REQUIRED FOR DEPTHS GREATER THAN 5 FEET
4.3. CLEANUP

Pipe Section Replacement SMU-0017

[Publish Date] Revision 1.0 6

SAFETY ALERT: JOBSITE SANITATION SHALL BE MAINTAINED THROUGHOUT ALL
WORK ACTIVITIES.
4.3.1. Clean work area.
4.3.2. Install permanent erosion control.
4.3.3. Clean equipment.
4.3.4. Update Work Order with labor, material, and equipment quantities.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. CityworksTM
5.1.2. North Carolina 811 Utility Location Service Ticket
5.1.3. Raleigh-Wake Emergency Communications Center
5.1.4. Go Raleigh Bus Routes Administration
5.1.5. Pre-Trip/Post Trip Vehicle Report
5.2. DATA DICTIONARY
5.2.1. Not Applicable
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Generate child Work Orders as necessary:
5.5.1.1. Erosion Control
5.5.1.2. Utility Cut-Stormwater Asphalt
5.5.1.3. Utility Cut-Stormwater Concrete
5.5.1.4. CCTV Post Inspection
5.5.1.5. Flush and Vacuum
5.5.1.6. Catch Basin Repair
5.5.1.7. GIS Update
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
Pipe Section Replacement SMU-0017

[Publish Date] Revision 1.0 7

6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. GIS Update
6.1.2. CCTV Inspection
6.1.3. Street Sweeping
6.1.4. Pipe Cleaning
6.1.5. Hydro Excavation
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Hydrogen Sulfide
6.2.2. Carbon Monoxide
6.2.3. Natural Gas
6.2.4. Methane
6.2.5. Bug Spray
6.2.6. Wasp and Hornet spray
6.2.7. Gasoline
6.2.8. 2-Cycle oil
6.2.9. True Fuel
6.2.10. Bar Oil
6.2.11. Dye
6.2.12. Pipe Lube
6.2.13. Tar
6.2.14. ConSeal
6.2.15. Marmack
6.2.16. Marking Paint
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Standard Procedure
6.3.2.1. 101-28 Confined Space
6.3.2.2. 101-20 Excavations, Trenching, and Shoring
6.4. STATE STANDARDS
6.4.1. North Carolina Department of Transportation
6.4.1.1. 2018 Standard Specifications for Roads and Structures
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.1.2. 1926 Subpart P App F – Selection of Protective Systems
6.5.2. Manual on Uniform Traffic Control Devices (MUTCD) standard
7. ATTACHMENTS
Pipe Section Replacement SMU-0017

[Publish Date] Revision 1.0 8

7.1. Back-Up Daily Work Report Paper Form
1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
PIPE SPOT REPAIR

SOI ID: SMU-0018
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Pipe Spot Repair SMU-0018
[Publish Date] Revision 1.0 2
1. PURPOSE
Pipe spot repair is a reactive maintenance procedure for correcting discrete asset defects and extending the useful
life of the asset. The Stormwater Management Unit (SMU) uses pipe spot repair to mitigate localized defects or
deterioration and restore operational capacity. Pipe spot repair maintenance is performed or installed on a specific
pipe joint or localized issue.
1.1. OBJECTIVE
1.1.1. To repair a pipe joint or localized issue by methods of spot repair.
1.1.2. Document pipe condition and the work process throughout the repair.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to pipe asset types and is dependent on the material.
1.2.2. Applicable staff is pipe construction crew.
1.3. DRIVERS
1.3.1. Sinkholes
1.3.2. CCTV Inspection Work Order
1.3.3. Public Safety
1.3.4. Sewer Replacement
1.3.5. Waterline Replacement
1.3.6. City Street Resurfacing
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Toe Footwear
2.1.2. Reflective Safety Vest
2.1.3. Hard Hat
2.1.4. Gloves
2.1.5. Safety Glasses/Shield
2.1.6. Hearing Protection
2.1.7. Gas Monitor
2.1.8. Rubber Boots
2.2. RECOMMENDED
2.2.1. Sunscreen
2.2.2. Insect Repellent
3. HEALTH & SAFETY
3.1 STAFFING
A minimum of five (5) staff are required to safely complete this task.
Pipe Spot Repair SMU-0018
[Publish Date] Revision 1.0 3
3.2 UNDERGROUND PIPE/ASSET REPAIR – PAGE 134 – SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
4.21 Working Near Overhead High-voltage Lines
ii. Section 5
5.2 Hoisting
5.3 Fuel Station Operations
5.4 Carpentry Work
5.5 Asphalt Removal
5.6 Ditching and Stockpiling Operations
5.8 Concrete Removal
5.9 Demolition Operations
5.11 Earth Moving
5.13 Geographic Hazards
5.14 Grout Concrete Mixing
5.16 Hand Removal of Vegetation
5.19 Maintenance of Unpaved Roads
5.20 Masonry Activities
5.21 Minor Shoulder Maintenance
5.22 Pipe Installation
5.24 Pipe/Culvert Maintenance
5.25 Pouring Concrete
5.26 Planting and Plant Maintenance
5.27 Rip Rap Installation and Removal
5.28 Roadside Basin Top Replacement
5.30 Seeding and Top Dressing
5.31 Tree Felling
5.35 Confined Space Entry
Pipe Spot Repair SMU-0018
[Publish Date] Revision 1.0 4
5.36 Excavating, Trenching and Shoring
5.37 High Pressure Hoses
5.39 Rigging
iii. Section 6
6.1 Air Compressor
6.2 Arrow/Programmable Sign Board
6.3 Chainsaw/All-Purpose Cut-off Saw
6.4 Concrete Mixer
6.5 Excavator, Hydraulic
6.6 Generator
6.7 Pavement Breaker
6.8 Grader
6.9 Hand Tools (Power and Manual)
6.10 Loader, Front End
6.11 Tractor, Backhoe and Loader
6.15 Trailers and Towed Equipment
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
6.23 Truck, Tractor and Trailer
6.24 Post Driver
6.25 Post Puller
6.31 Walk Behind Saw
6.32 Water Pump
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.38 Jump Starting

4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Review Pipe Spot Repair Work Order.
4.1.2. Ensure preparation activities have been completed prior to deployment:
Pipe Spot Repair SMU-0018
[Publish Date] Revision 1.0 5
4.1.2.1. Review CCTV report and determine scope of repair or size of work area.
4.1.2.2. Locate utilities and pipe via 811.
4.1.2.3. Field inspection to investigate pipe condition and determine work plan.
4.1.2.4. Plan detours and work with Communications department about road closures.
4.1.2.5. Verify Right of Entry is obtained, if necessary.
4.1.3. Acquire necessary materials to complete work order.
4.1.4. Prepare vehicles and deploy.
4.2. PROCESS
4.2.1. Set up work zone and temporary traffic control.
4.2.2. Verify utility locate is completed via markings and 811 App positive response.
4.2.3. Set up equipment. NOTE: Take photo documentation of work process and completed repairs.
4.2.4. Verify correct material have been procured.
4.2.5. Cut asphalt and prepare area for pipe repair. (could be a prior day activity)
4.2.6. Excavate work area.
4.2.7. Support exposed utilities.
4.2.8. Repair pipe based on scope of work determined by inspection and investigation.
4.2.9. Backfill and compact trenches the work area.
4.2.10. Prep work area for asphalt and concrete repair
4.2.11. Install erosion control measures.
CAUTION: PROTECT KNOWN LOCATIONS OF BURIED UTILITIES DURING
EXCAVATION. HAND DIG OR HYDRO EXCAVATE WHEN WORKING IN CLOSE
PROXIMITY. A BUFFER OF 30 INCHES PLUS THE WIDTH OF THE UTILITY ON EITHER
SIDE OF THE UTILITY IS REQUIRED.
SAFETY ALERT: ADDITIONAL SAFETY EQUIPMENT REQUIRED: TRENCH BOXES,
LADDER, TEMPORARY TRAFFIC CONTROL DEVICES.
4.3. CLEANUP
4.3.1. Clean work zone and remove temporary traffic control.
4.3.2. Clean equipment.
4.3.3. Update Work Order with labor, material, and equipment quantities.
SAFETY ALERT: JOBSITE SANITATION SHALL BE MAINTAINED THROUGHOUT ALL WORK
ACTIVITES.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. CityworksTM
5.1.2. North Carolina 811 Utility Location Service Ticket
5.1.3. Raleigh-Wake Emergency Communications Center
5.1.4. GoRaleigh Bus Route Administration
5.1.5. Pre-Trip/Post Trip Vehicle Report
Pipe Spot Repair SMU-0018
[Publish Date] Revision 1.0 6
5.2. DATA DICTIONARY
5.2.1. Not Applicable
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Generate child Work Orders as necessary:
5.5.1.1. CCTV Inspection
5.5.1.2. Utility Cut-Stormwater Asphalt
5.5.1.3. Utility Cut-Stormwater Concrete
5.5.1.4. Flush and Vacuum
5.5.1.5. Street Sweeping
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. CCTV Inspection
6.1.2. Street Sweeping
6.1.3. Pipe Cleaning
6.1.4. Hydro Excavation
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Hydrogen Sulfide
6.2.2. Carbon Monoxide
6.2.3. Natural Gas
6.2.4. Methane
6.2.5. Bug Spray
6.2.6. Wasp and Hornet spray
6.2.7. Gasoline
6.2.8. 2-Cycle oil
6.2.9. True Fuel
6.2.10. Bar Oil
6.2.11. Dye
6.2.12. Pipe Lube
Pipe Spot Repair SMU-0018
[Publish Date] Revision 1.0 7
6.2.13. Tar
6.2.14. ConSeal
6.2.15. Marmack
6.2.16. Marking Paint
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Unified Development Ordinance
6.3.2.1. Article 9.4 Erosion and Sedimentation
6.3.3. City of Raleigh Standard Detail Drawings
6.3.4. City of Raleigh Standard Procedure
6.3.4.1. 101-28 Confined Space
6.3.4.2. 101-20 Excavations, Trenching, and Shoring
6.4. STATE STANDARDS
6.4.1. North Carolina Department of Environmental Quality
6.4.1.1. Erosion and Sediment Control Planning and Design Manual
6.4.2. North Carolina Department of Transportation
6.4.2.1. 2018 Standard Specifications for Roads and Structures
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.2. Manual on Uniform Traffic Control Devices (MUTCD) standard
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form
1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
UNPAVED STREET REPAIR

SOI ID: SMU-0019
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Unpaved Street Repair SMU-0019
[Publish Date] Revision 1.0 2
1. PURPOSE
Unpaved street repair is a reactive maintenance procedure to restore the physical condition and functionality of
City of Raleigh owned unpaved streets. This activity ensures that unpaved roads remain suitable to vehicular traffic
for private and public vehicles and allows the city to maintain service access. Unpaved street maintenance
provides a water quality benefit by reducing erosion of these streets.
1.1. OBJECTIVE
1.1.1. To smooth roadway and redefine crown to maintain drainage away from road surface and mitigate erosion
on roadway.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to unpaved street, alleyways, and unimproved street assets
maintained by the City.
1.2.2. Applicable to construction maintenance staff.
1.3. DRIVERS
1.3.1. Unpaved Street Inspection
1.3.2. Ditch Redefinition
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Toe Footwear
2.1.2. Reflective Safety Vest
2.1.3. Safety Glasses
2.1.4. Gloves
2.1.5. Hard Hat
2.1.6. Hearing Protection
2.2. RECOMMENDED
2.2.1. Sun Protection/Sunscreen
2.2.2. Insect Repellent
3. HEALTH & SAFETY
3.1 STAFFING
A minimum of three (3) staff is required to safely complete this task.
3.2 DIRT STREET REPAIR – PAGE 126- SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
Unpaved Street Repair SMU-0019
[Publish Date] Revision 1.0 3
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
4.21 Working Near Overhead High-voltage Lines
ii. Section 5
5.3 Fuel Station Operations
5.6 Ditching and Stockpiling Operations
5.11 Earth Moving
5.13 Geographic Hazards
5.16 Hand Removal of Vegetation
5.21 Minor Shoulder Maintenance
5.26 Planting and Plant Maintenance
5.27 Rip Rap Installation and Removal
5.30 Seeding and Top Dressing
5.31 Tree Felling
5.36 Excavating, Trenching and Shoring
iii. Section 6
6.2 Arrow/Programmable Sign Board
6.3 Chainsaw/All-Purpose Cut-off Saw
6.5 Excavator, Hydraulic
6.8 Grader
6.9 Hand Tools (Power and Manual)
6.11 Tractor, Backhoe and Loader
6.15 Trailers and Towed Equipment
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
6.23 Truck, Tractor and Trailer
6.32 Water Pump
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.38 Jump Starting

Unpaved Street Repair SMU-0019
[Publish Date] Revision 1.0 4
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Unpaved street repair Work Order is reviewed.
4.1.2. Motor grader, and dump truck prepped for deployment.
4.1.2.1. Excavator may be required depending on scope determined by inspection.
SAFETY ALERT: EXCAVATOR REQUIRES ADDITIONAL TRAFFIC SIGNAGE FOR SAFETY
4.2. PROCESS
4.2.1. Set up traffic control.
4.2.2. Complete repair.
4.2.3. Perform visual evaluation.
4.2.3.1. Ensure road is smooth and crown is visible.
4.3. CLEANUP
4.3.1. Wash stone off motor grader on site.
4.3.2. Remove temporary traffic control.
4.3.3. Return equipment to lot.
4.3.4. Update Work Order with labor, material, and equipment quantities.
CAUTION: DURING TRANSPORTATION VEHICLE DAMAGE MAY OCCUR IF STONE IS NOT
REMOVED FROM MOTOR GRADER.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. CityworksTM
5.2. DATA DICTIONARY
5.2.1. Not Applicable
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
Unpaved Street Repair SMU-0019
[Publish Date] Revision 1.0 5
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Generate child Work Orders as necessary:
5.5.1.1. Flushing and Vacuum
5.5.1.2. Channel Redefinition
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. Unpaved Street Inspection
6.1.2. Roadside Ditch Inspection
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Not Applicable
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.4. STATE STANDARDS
6.4.1. North Carolina Department of Transportation
6.4.1.1. 2018 Standard Specifications for Roads and Structures
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.2. Manual on Uniform Traffic Control Devices (MUTCD) standard
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form
1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
ROADSIDE DITCH MAINTENANCE

SOI ID: SMU-0020
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Roadside Ditch Maintenance SMU-0020
[Publish Date] Revision 1.0 2
1. PURPOSE
Roadside ditch maintenance serves as a proactive or reactive maintenance procedure to improve or restore the
condition of roadside ditches owned by the City of Raleigh or within the Right-of-Way. Maintenance ensures that
ditches are functioning, stable, and able to convey water from the roadway.
1.1. OBJECTIVE
1.1.1. To determine condition of roadside ditch assets.
1.1.2. Document and keep record of assets and problem areas.
1.1.3. To determine repair work required to maintain usefulness.
1.1.4. To mitigate erosion within the Right of Way.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to roadside ditches in the City of Raleigh accepted Right of Way.
1.2.2. Applicable to construction maintenance staff.
1.3. DRIVERS
1.3.1. Engineering Department, Stormwater Management Asset Management Program Inspection Goals
1.3.2. Public Safety
1.3.3. Ditch Redefinition
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Vest
2.1.2. Safety Glasses
2.1.3. Gloves
2.1.4. Safety Toe Footwear
2.1.5. Hard Hat
2.1.6. Hearing Protection
2.2. RECOMMENDED
2.2.1. Sun Protection/Sunscreen
2.2.2. Insect Repellent
3. HEALTH & SAFETY
3.1 STAFFING
A minimum of four (4) staff is required to safely complete this task.
3.2 DITCH REDEFINITION – PAGE 126- SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
Roadside Ditch Maintenance SMU-0020
[Publish Date] Revision 1.0 3
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
4.21 Working Near Overhead High-voltage Lines
ii. Section 5
5.3 Fuel Station Operations
5.6 Ditching and Stockpiling Operations
5.11 Earth Moving
5.13 Geographic Hazards
5.16 Hand Removal of Vegetation
5.21 Minor Shoulder Maintenance
5.26 Planting and Plant Maintenance
5.27 Rip Rap Installation and Removal
5.30 Seeding and Top Dressing
5.31 Tree Felling
5.36 Excavating, Trenching and Shoring
iii. Section 6
6.2 Arrow/Programmable Sign Board
6.3 Chainsaw/All-Purpose Cut-off Saw
6.5 Excavator, Hydraulic
6.8 Grader
6.9 Hand Tools (Power and Manual)
6.11 Tractor, Backhoe and Loader
6.15 Trailers and Towed Equipment
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
6.23 Truck, Tractor and Trailer
6.32 Water Pump
c. Emergency Activities
4.1 Accident and Injury Response
Roadside Ditch Maintenance SMU-0020
[Publish Date] Revision 1.0 4
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.38 Jump Starting
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Roadside ditch maintenance Work Order is reviewed.
4.1.2. Ensure pre-maintenance procedures are completed:
4.1.2.1. Locate utilities and pipe via 811.
4.1.2.2. Plan detours and work with Communications department about road closures.
4.1.3. Acquire necessary materials for work.
4.1.4. Trucks prepped with equipment.
4.1.5. Trucks assigned and deployed.
4.2. PROCESS
4.2.1. Set up traffic control.
4.2.2. Set up equipment. NOTE: Take photo documentation of work process and completed repairs.
4.2.3. Verify correct materials have been procured.
4.2.4. Verify utility locate is completed via markings and 811 App positive response.
4.2.5. Complete visual evaluation of the ditch.
4.2.6. Calculate grade.
4.2.7. Maintain roadside ditch based on scope defined by inspection.
DANGER: PROTECT KNOWN LOCATION OF UTILITIES DURING EXCAVATION. HAND
DIG WHEN WORKING IN CLOSE PROXIMITY TO UTILITIES. A BUFFER OF 30 INCHES
EITHER SIDE OF THE UTILITY IS REQUIRED FOR EXCAVATION.
4.3. CLEANUP
4.3.1. Install erosion control measures.
4.3.2. Load equipment back in truck.
4.3.3. Clean up work zone and remove temporary traffic control.
4.3.4. Update Work Order with labor, material, and equipment quantities.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
Roadside Ditch Maintenance SMU-0020
[Publish Date] Revision 1.0 5
5.1.1. CityworksTM
5.2. DATA DICTIONARY
5.2.1. Not Applicable
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Generate child Work Orders as needed:
5.5.1.1. Unpaved ROW Maintenance
5.5.1.2. Flushing and Vacuum
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. CityworksTM
6.1.2. Unpaved Street Inspection
6.1.3. Unpaved Street Repair
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Not Applicable
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Standard Detail Drawings
6.3.3. City of Raleigh Unified Development Ordinance
6.3.3.1. Article 9.4 Erosion and Sedimentation Control
6.4. STATE STANDARDS
6.4.1. North Carolina Department of Environmental Quality
6.4.1.1. Erosion and Sediment Control Planning and Design Manual
6.4.2. North Carolina Department of Transportation
6.4.2.1. 2018 Standard Specifications for Roads and Structures
Roadside Ditch Maintenance SMU-0020
[Publish Date] Revision 1.0 6
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.2. MUTCD
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form
1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
LEAF COLLECTION

SOI ID: SMU-0021
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Leaf Collection SMU-0021
[Publish Date] Revision 1.0 2
1. PURPOSE
Leaf Collection is a residential service to assist private property owners by removing leaves from their property.
The service is intended to prevent leaves from entering the storm drain system.
1.1. OBJECTIVE
1.1.1. To remove leaves from private properties to prevent the buildup of leaves in waterways and infrastructure.
1.2. APPLICABILITY
1.2.1. Leaf collection service is only applicable to residential residents that pay the stormwater fee within the city
limits and perform their own yardwork.
1.2.2. Applicable to leaf collection staff.
1.3. DRIVERS
1.3.1. Water Quality Preservation
1.3.2. Service to Raleigh Citizens
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Hard Hat
2.1.2. Safety Glasses
2.1.3. Safety Vest
2.1.4. Ear Plugs
2.1.5. Dust Mask
2.1.6. Safety Toe Footwear
2.1.7. Hearing Protection
2.2. RECOMMENDED
2.2.1. Hooded Jacket
2.2.2. Rain Gear
3. HEALTH & SAFETY
3.1. STAFFING
3.1.1 For the automated leaf vehicle, a minimal of one (1) staff is required to safely complete the task.
3.1.2 For the walk behind leaf vehicle, a minimal of three (3) staff is required to safely complete the task.
3.1.3 For the shovel and scoop method, a minimal of five (5) staff is required to safely complete the task.
3.2 LEAF COLLECTION – PAGE 130 – SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
Leaf Collection SMU-0021
[Publish Date] Revision 1.0 3
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
ii. Section 5
5.3 Fuel Station Operations
5.13 Geographic Hazards
iii. Section 6
6.1 Air Compressor
6.9 Hand Tools (Power and Manual)
6.14 Truck, Leaf Body
6.15 Trailers and Towed Equipment
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.26 Power Washer
6.27 Scaffolding
6.28 Leaf Machine
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.38 Jump Starting

4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
Leaf Collection SMU-0021
[Publish Date] Revision 1.0 4
4.1. PREPARATION
4.1.1. Complete Pre-Trip Vehicle Report.
4.1.2. Laborers check in with operator and supervisor.
4.1.3. Prepare trucks and leaf machines.
4.1.4. Perform safety check.
4.1.5. Deployed to assigned route.
4.2. PROCESS
4.2.1. Perform leaf collection.
4.2.2. Notify supervisor when truck is full.
4.2.2.1. Dump at assigned leaf dump location for each leaf zone.
4.2.3. Return to route to continue leaf collection.
4.2.4. Check in with supervisor when route is completed so new route can be assigned.
4.3. CLEANUP
4.3.1. Return to yard.
4.3.2. Park in assigned space.
4.3.3. Raise truck hood. Note: Raising the hood is a management procedure to notify fueling crew and general
maintenance crew that the vehicle is ready for turnover.
4.3.4. Complete route worksheet and submit to supervisor.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1 Route Worksheet (TO BE HYPERLINKED)
5.1.2 Pre-Trip/Post Trip Vehicle Report
5.2. DATA DICTIONARY
5.2.1. Definitions:
5.2.1.1. Automated Leaf Truck - One staff member operates the truck from inside the cab. The
operator moves the vacuum hose from the cab.
5.2.1.2. Walk Behind Leaf Truck - A crew of two staff follow behind a leaf truck and rake the leaves to
the vacuum.
5.2.1.3. Shovel and Scoop Leaf Collection - A crew of five to eight staff operate a backhoe, 3 tandem
trucks, and a broom sweeper to collect leaves. The leaves are pushed to the end of the street
and the crew scoops the pile into the tandem trucks for removal. A sweeper follows and
cleans up the area.
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
Leaf Collection SMU-0021
[Publish Date] Revision 1.0 5
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Not Applicable
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORM WATER OPERATING INSTRUCTIONS
6.1.1. Not Applicable
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Not Applicable
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Standard Procedure
6.3.2.1. 101-28 Confined Space
6.3.3. City Leaf Collection for Citizens
6.3.3.1. Leaf Collection 101
6.3.3.2. Leaf Do’s and Don’ts
6.4. STATE STANDARDS
6.4.1. Not Applicable
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form

1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
SNOW AND ICE REMOVAL

SOI ID: SMU-0022
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Snow and Ice Removal SMU-0022
[Publish Date] Revision 1.0 2
1. PURPOSE
Snow and ice removal is necessary to maintain the functionality of the City of Raleigh’s road infrastructure. Snow
and ice removal is a weather dependent emergency response.
1.1. OBJECTIVE
1.1.1. To maintain drivability of roadways.
1.1.2. To prevent snow and ice build-up.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to all city streets and contracted state system streets within Raleigh
city limits.
1.3. DRIVERS
1.3.1. National Weather Service Forecast, Direction of Assistant Director of Transportation
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Safety Toe Wear
2.1.2. Safety Glasses
2.1.3. Gloves
2.1.4. Hard Hat
2.1.5. Reflective Safety Vests
2.1.6. Face Shields
2.1.7. Safety Googles
2.1.8. Wet Weather Gear
2.1.9. Chemical Splash Goggles
2.1.10. Latex Gloves -Clean-Up
2.1.11. Tyvek Suit -Clean-Up
2.2. RECOMMENDED
2.2.1. Layered Clothing
3. HEALTH & SAFETY
3.1 STAFFING
A minimum of one (1) staff is required to safely complete this task.
3.2 SNOW AND ICE OPERATING – PAGE 133- SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
Snow and Ice Removal SMU-0022
[Publish Date] Revision 1.0 3
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.15 Personal Protective Equipment (PPE)
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
4.21 Working Near Overhead High-voltage Lines
ii. Section 5
5.3 Fuel Station Operations
5.11 Earth Moving
5.13 Geographic Hazards
5.15 Guardrail Installation/Maintenance
5.19 Maintenance of Unpaved Roads
5.28 Roadside Basin Top Replacement
5.29 Roadway Inspection
5.31 Tree Felling
iii. Section 6
6.2 Arrow/Programmable Sign Board
6.3 Chainsaw/All-Purpose Cut-off Saw
6.8 Grader
6.9 Hand Tools (Power and Manual)
6.10 Loader, Front End
6.11 Tractor, Backhoe and Loader
6.15 Trailers and Towed Equipment
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
6.23 Truck, Tractor and Trailer
6.24 Post Driver
6.25 Post Puller
6.29 Snow Plow
6.30 Spreader, In-body Salt
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
Snow and Ice Removal SMU-0022
[Publish Date] Revision 1.0 4
d. Special Activities
5.38 Jump Starting
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Review assignment for equipment and work zone, if applicable.
Note: Teams, work areas, and action committees predefined based on NIMS standards.
4.1.2. Prepare vehicles with plows, spreaders, and brine tanks.
4.1.3. Deploy to assignment.
4.2. PROCESS
Special Note: Multiple processes are defined based on weather event parameters such as bridge only events,
localized icing events, and widespread snow and ice event. Work Orders are generated for each event under
event project.
4.2.1. Bridges Icing Event
4.2.1.1. Anti-icing
4.2.1.1.1. Vehicles equipped with either spreaders or brine tanks pre-treat bridges with salt or
brine dependent on weather event.
4.2.2. Localized Icing Event
4.2.2.1. De-icing
4.2.2.1.1. Salt truck used as reactive response to address problem areas.
4.2.3. Widespread Snow and Ice Event
4.2.3.1. Roadways Icing
4.2.3.1.1. Anti-icing
4.2.3.1.1.1. Brine truck used to distribute solution on roadways based on predefined priority
routes if conditions allow.
4.2.3.1.2. De-icing and Snow Removal
4.2.3.1.2.1. Plows deployed to remove snow from roadway
4.2.3.1.2.2. Salt distributed from trucks.
CAUTION: BRINE APPLICATION IS IMPACTED BY PRE-SNOW RAIN AND/OR LOW
TEMPERATURE CONDITIONS. SEE RDOT SNOW AND ICE TRAINING MANUAL.
CAUTION: BEWARE OF THE SYMPTOMS OF FATIGUE: HEADACHE, DIZZINESS, SLOWED
REFLEXES.
CAUTION: BEWARE OF SLIP HAZARDS
CAUTION: BEWARE OF COLD WEATHER

Snow and Ice Removal SMU-0022
[Publish Date] Revision 1.0 5
4.3. CLEANUP
4.3.1. Review post-event Work Order.
4.3.2. Wash equipment and vehicles with Salt Off.
4.3.3. Pressure wash equipment and vehicles.
4.3.4. Use Lubriseal on equipment and vehicles.
4.3.5. Back flush brine equipment if used.
4.3.6. Update Work Order with equipment, labor, and material quantities.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. Cityworks Work Order
5.1.1.1. Pre-event Work Order
5.1.1.2. Post-event Work Order
5.1.2. ArcGIS Collector App Android/IOS
5.1.2.1. Tracking route status
5.1.3. Call Log
5.1.4. Salt Pick-Up Ticket
5.1.5. Pre-Trip/Post Trip Vehicle Report
5.2. DATA DICTIONARY
5.2.1. Not Applicable
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Not Applicable
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORMWATER OPERATING INSTRUCTIONS
6.1.1. CityworksTM
6.1.2. Emergency Storm Response
Snow and Ice Removal SMU-0022
[Publish Date] Revision 1.0 6
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Brine (TO BE HYPERLINKED)
6.2.2. Salt
6.2.3. Salt Off
6.2.4. Lubriseal
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.3.2. City of Raleigh Standard Procedure
6.3.2.1. 101-28 Confined Spaced (TO BE HYPERLINKED)
6.4. STATE STANDARDS
6.4.1. Commercial Driver’s License with Tanker Endorsements
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
7. ATTACHMENTS
7.1. RDOT Snow and Ice Training Manual
7.2. Back-Up Daily Work Report Paper Form

1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
EMERGENCY STORM RESPONSE

SOI ID: SMU-0023
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

Emergency Storm Response SMU-0022

[Publish Date] Revision 1.0 2

1. PURPOSE
The emergency storm response is an emergency maintenance procedure for emergency inclement weather
including hurricanes, tornadoes, or other catastrophic storms. This procedure details typical responsibilities
required to remove debris from the stormwater system and monitor high risk areas for flooding during or after a
major storm event.
1.1. OBJECTIVE
1.1.1. To maintain the function of the stormwater system under emergency operations.
1.1.2. To ensure public safety.
1.1.3. Limit damage impact from the storm event.
1.1.4. Maintain drivability of city streets.
1.2. APPLICABILITY
1.2.1. This Operating Instruction is applicable to City of Raleigh roadways.
1.2.2. Applicable to all TFS staff.
1.3. DRIVERS
1.3.1. National Weather Service Forecast
1.3.2. Direction of the Transportation Assistant Director
1.3.3. Public Safety
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Rain Gear
2.1.2. Reflective Safety Vests
2.1.3. Hard Hat
2.1.4. Safety Glasses
2.1.5. Gloves
2.1.6. Chaps – Chainsaw Use
2.1.7. Hearing Protection
2.2. RECOMMENDED
2.2.1. Probe
2.2.2. Waders
2.2.3. Layered Clothing
3. HEALTH & SAFETY
3.1. STAFFING
A minimum of two (2) staff are required to safely complete this task.
Emergency Storm Response SMU-0022

[Publish Date] Revision 1.0 3

3.2 EMERGENCY STORM/DISASTER RESPONSE– PAGE 127- SAFETY MANUAL
a. Shop/Yard
4.3 Computer Usage
4.12 Housekeeping and Sanitation
4.13 Manual Lifting
4.14 Office Safety
b. Field Work
i. Section 4
4.2 Cold Weather Safety
4.4 Domestic and Wild Animals
4.5 Equipment Mounting and Dismounting
4.9 Flagging Traffic
4.10 Hazardous Materials
4.11 Hot Weather Safety
4.15 Personal Protective Equipment (PPE)
4.16 Poisonous Snakes, Insects and Plants
4.17 Sun Exposure
4.18 Vehicle Operation
4.19 Wet Weather
4.20 Work Zone Safety/Traffic Control
4.21 Working Near Overhead High-voltage Lines
ii. Section 5
5.2 Hoisting
5.3 Fuel Station Operations
5.4 Carpentry Work
5.5 Asphalt Removal
5.6 Ditching and Stockpiling Operations
5.8 Concrete Removal
5.9 Demolition Operations
5.10 Drift Removal
5.11 Earth Moving
5.12 Fence Installation/Maintenance
5.13 Geographic Hazards
5.14 Grout Concrete Mixing
5.15 Guardrail Installation/Maintenance
5.16 Hand Removal of Vegetation
5.19 Maintenance of Unpaved Roads
5.20 Masonry Activities
5.21 Minor Shoulder Maintenance
5.22 Pipe Installation
5.24 Pipe/Culvert Maintenance
5.25 Pouring Concrete
5.26 Planting and Plant Maintenance
5.27 Rip Rap Installation and Removal
5.29 Roadway Inspection
Emergency Storm Response SMU-0022

[Publish Date] Revision 1.0 4

5.30 Seeding and Top Dressing
5.31 Tree Felling
5.35 Confined Space Entry
5.36 Excavating, Trenching and Shoring
5.39 Rigging
iii. Section 6
6.1 Air Compressor
6.2 Arrow/Programmable Sign Board
6.3 Chainsaw/All-Purpose Cut-off Saw
6.4 Concrete Mixer
6.5 Excavator, Hydraulic
6.6 Generator
6.7 Pavement Breaker
6.8 Grader
6.9 Hand Tools (Power and Manual)
6.10 Loader, Front End
6.11 Tractor, Backhoe and Loader
6.12 Tractor, Wheel
6.13 Tractor Attachments
6.14 Truck, Leaf Body
6.15 Trailers and Towed Equipment
6.16 Truck, Crew Cab and Flatbed
6.17 Truck, Pickup
6.18 Truck, Dump
6.19 Truck, Catch Basin Maintenance
6.21 Truck, Jet-flusher
6.23 Truck, Tractor and Trailer
6.24 Post Driver
6.25 Post Puller
6.26 Power Washer
6.27 Scaffolding
6.29 Snow Plow
6.30 Spreader, In-body Salt
6.31 Walk Behind Saw
6.32 Water Pump
c. Emergency Activities
4.1 Accident and Injury Response
4.6 Exposure to Blood or Bodily Fluids
4.7 Fire Safety
4.8 First Aid
5.34 Field Emergency Response
d. Special Activities
5.23 Welding, Arc
5.38 Jump Starting

Emergency Storm Response SMU-0022

[Publish Date] Revision 1.0 5

4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Attend safety briefing.
4.1.2. Review assignment for equipment and work area, if applicable.
4.1.3. Prepare vehicle and deploy to assignment.
4.2. PROCESS
4.2.1. Cleanout and remove debris from City of Raleigh assets.
4.2.1.1. Resolve clogs.
4.2.1.2. Clear roadways of debris.
4.2.2. Debris are moved out of area of immediate impact.
4.2.2.1. Debris are left on site for later pickup.
DANGER: DO NOT TOUCH WIRES PRESENT IN DEBRIS
DANGER: WIND SPEED ABOVE 35 MPH SUSTAINED SEEK SHELTER AT CITY FACILITY
DANGER: EVACUATE AREA IF GAS LEAK FOUND AND CALL 911
DANGER: WHEN WALKING IN FLOODED AREA USE PROBE
4.3. CLEANUP
4.3.1. Clean up truck.
4.3.2. Clean up equipment.
4.3.3. Attend debriefing.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. Call Log and Crew Tracking Form
5.1.2. Pre & Post Trip Report
5.2. DATA DICTIONARY
5.2.1. Not Applicable
5.3. INSPECTION CODING
5.3.1. Not Applicable
Emergency Storm Response SMU-0022

[Publish Date] Revision 1.0 6

5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Generate child Work Orders as necessary:
5.5.1.1. Debris Removal
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORMWATER OPERATING INSTRUCTIONS
6.1.1. Pre-Rain Event Inspection
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Bar Oil
6.2.2. 2-Cycle oil
6.2.3. True Fuel
6.2.4. Gasoline
6.3. CITY SPECIFICATIONS
6.3.1. Emergency Operation Plan
6.3.2. Employee Safety Manual
6.3.3. City of Raleigh Standard Procedure
6.3.3.1. 101-28 Confined Space
6.4. STATE STANDARDS
6.4.1. Not Applicable
6.5. OTHER
6.5.1. OSHA Standards Regulations 29 CFR-1926
6.5.1.1. Safety and Health Regulations for Construction
6.5.2. NIMS Incident Command System
7. ATTACHMENTS
7.1. Back-Up Daily Work Report Paper Form
1

CITY OF RALEIGH
STORMWATER OPERATING INSTRUCTION
GIS UPDATES

SOI ID: SMU-0024
Document Owner (Unit/Title): Transportation Field Services/Stormwater Program Manager
Document Revision: 1.0
Revision Date: [Publish Date]

DATE REV# RESPONSIBLE SUMMARY OF CHANGES
1.0 City of Raleigh Original version

 Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
 Use whole integer changes to reflect major revisions 1.2 to 2.0

X
Assistant Director, Transportation

X
Stormwater Program Manager

GIS Updates SMU-0024
[Publish Date] Revision 1.0 2
1. PURPOSE
GIS updates serves a reactive procedure to inventory and locate assets that do not correspond to mapped
inventory. GIS updates are used to keep an accurate record of the City of Raleigh’s assets.
1.1. OBJECTIVE
1.2. To ensure the mapped inventory is accurate and up to date.
1.3. APPLICABILITY
1.3.1. This Stormwater Operating Instruction applies to all stormwater assets located in the City of Raleigh.
1.4. DRIVERS
1.4.1. Wrong Asset Mapped
1.4.2. Wrong Location Mapped for Asset
1.4.3. As-Builts Submittals
1.4.4. Undocumented Assets
2. PERSONAL PROTECTIVE EQUIPMENT (PPE)
2.1. REQUIRED
2.1.1. Not Applicable
2.2. RECOMMENDED
2.2.1. Not Applicable
3. HEALTH & SAFETY
3.1. Not Applicable
3.2 COMPUTER USAGE -PAGE 15 - SAFETY MANUAL
Section IV- General Safe Operating Procedures
4.3 Computer Usage
4. PROCEDURES
CAUTION: NOTICE FOR OPERATOR’S AWARENESS
DANGER: WARNING FOR OPERATOR’S ACTION
SAFETY ALERT: ADDITIONAL EQUIPMENT AND/OR PROCEDURES REQUIRED
4.1. PREPARATION
4.1.1. Review Work Order and determine scenario:
GIS Updates SMU-0024
[Publish Date] Revision 1.0 3
4.1.1.1. Lack of asset mapped.
4.1.1.2. Wrong asset mapped.
4.1.1.3. Wrong location mapped.
4.1.2. Create Stormwater GIS Work Order with information regarding mapped asset discrepancies.
4.2. PROCESS
4.2.1. Send update information to CCTV Senior Transportation Specialist.
4.2.1.1. Start time added on Work Order.
4.2.1.2. GIS update information submitted to GIS Specialist in Asset Management Group.
Note: Assets added to CityworksTM are updated overnight.
4.2.2. Attached revised assets, if necessary, and close WO.
4.3. CLEANUP
4.3.1. If new Facility ID generated, attach new assets to original Work Order after update.
4.3.2. Review GIS after update to ensure the change was correct and complete.
5. ADMINISTRATIVE
5.1. FORMS & REPORTING
5.1.1. CityworksTM
5.1.2. OneDrive Share Folder
5.2. DATA DICTIONARY
5.2.1. ArcGIS Standard Symbols
5.2.1.1.

GIS Updates SMU-0024
[Publish Date] Revision 1.0 4
5.3. INSPECTION CODING
5.3.1. Not Applicable
5.4. CITYWORKS
5.4.1. City of Raleigh Cityworks™ URL
5.4.2. Cityworks™ SOI
5.5. FOLLOW UP TASKS
5.5.1. Not Applicable
5.6. FLOWCHARTS
5.6.1. Not Applicable
6. REFERENCES
6.1. RELATED STORMWATER OPERATING INSTRUCTIONS
6.1.1. Cityworks
6.2. SAFETY DATA SHEETS (SDS)
6.2.1. Not Applicable
6.3. CITY SPECIFICATIONS
6.3.1. Employee Safety Manual
6.4. STATE STANDARDS
6.4.1. Not Applicable
6.5. OTHER
6.5.1. Not Applicable
7. ATTACHMENTS
7.1. Not Applicable

64

5 Schedule
Schedule plays an important role in the City’s O&M efforts and the larger Stormwater program based on
compliance deadlines, goals, and seasonal work. Staff should maintain an awareness of important
deadlines and frequencies, especially those pertaining to their specific roles and responsibilities.
Detailed schedule information for inspection and maintenance activities are addressed within those
respective sections such as Responsibilities, Stormwater Operating Instructions, and Training.
Responsibility for establishing, tracking, and updating schedule information (dates, frequencies, or
durations) related to the MS4 permit are the duty of a variety of people and groups within the City, and
outside the organization, such as DEQ.
5.1 Important MS4 Permit Schedule Information
• Annual Report – October (addressing MS4 activities October – September of the prior year)
• Permit Audit – CY 2022
• Existing Permit Expiration – October 9, 2023 (midnight)
5.2 Annual O&M Plan Update
This document is intended to be reviewed by stakeholders and updated annually, during the month of
April.
Section 5 Inspection & Maintenance MS4 Schedule
Author: CDM Smith
Owner: TFS, Stormwater
Compliance Section: Partial

65

6 Metrics and KPIs
Effective management of the City’s inspection and maintenance program requires active monitoring and
tracking of both progress (quantity) and performance (quality) at regular intervals. This is accomplished
using metrics, a means of measurement, which are linked to specific operational, management, or
compliance needs.
While many metrics might be used by the City operationally, the most critical ones based upon an
organization’s strategic priorities, are known as Key Performance Indicators (KPIs).
Metrics and KPIs often have associated Levels of Service (LoS) or goals. The metrics are used in
monitoring status or performance relative to the organization’s target values.
The following sections detail the KPIs selected by the City for inspection and maintenance activities.
6.1 Inspection KPIs
Table 6.1-1 details inspection KPIs including data source, units of measure, and a detailed description.
Any applicable LoS’ or goals are identified.
Table 6.1-1: City of Raleigh Inspection KPIs
City Of Raleigh Inspection KPIs
Name Source Units Description
1 Annual MS4 Asset
Inspections
CMMS #/Year Total number of unique inspection records across all MS4
asset types performed annually, measured October
through September. MS4 permit annual report metric. An
aggregate count of the inspections by asset type below.
2 Annual Crossline
Conveyance Asset
Inspections
GIS #/Year Total number of unique crossline conveyance asset
inspection records or work orders completed annually,
measured October through September. MS4 permit annual
report metric. Related Goal: Inspect all ‘Priority A’
Crossline Conveyances twice per Calendar Year.
3 Annual Pipe/Culvert
Crawler Inspection
Length
CMMS LF/Year Total length of unique Pipe/Culvert asset inspection
records or work orders completed annually using CCTV,
measured October through September. MS4 permit annual
report metric.
4 Annual Pipe/Culvert
Pole Camera Inspection
Length
CMMS LF/Year Total length of unique Pipe/Culvert asset inspection
records or work orders completed annually using Pole
Camera, measured October through September. MS4
permit annual report metric.
5 Annual Catch Basin
Asset Inspections
GIS #/Year Total number of unique catch basin asset inspection
records or work orders completed annually, measured
October through September. MS4 permit annual report
metric. Related Goal: Inspect all Catch Basin assets at
least once every ten (10) years, ideally every permit cycle.
6 Annual Junction Asset
Inspections
GIS #/Year Total number of unique junction asset inspection records
or work orders completed annually, measured October
through September. MS4 permit annual report metric.

66

6.2 Maintenance KPIs
Table 6.2-1 details maintenance KPIs including data source, units of measure, and a detailed description.
Any applicable LoS’ or goals are identified.
Table 6.2-1: City of Raleigh MS4 Maintenance KPIs
City Of Raleigh Maintenance KPIs
Name Source Units Description
1 Assets Cleaned Annually
with Vacuum/Flusher
CMMS #/Year Count of total number of assets with closed work order
records for Vacuum/Flusher cleaning tasks, measured
October through September. MS4 permit annual report
metric. Note: Includes same assets cleaned multiple times
over the measurement period.
2 Length of Pipe Assets
Cleaned Annually with
Vacuum/flusher
CMMS LF/Year Count of total Pipe asset length with Vacuum/Flusher work
orders, measured October through September. MS4
permit annual report metric. Note: Includes same assets
cleaned multiple times over the measurement period.
3 Annual Crossline
Conveyance Asset
Maintenance
CMMS #/Year Total number of Crossline Conveyance asset preventative
maintenance work orders completed annually, measured
October through September. MS4 permit annual report
metric. Related Goal: Perform preventative maintenance
on all ‘Priority A-B’ Crossline Conveyances twice per
Calendar Year. Note: Includes same assets maintained
multiple times over the measurement period.
4 Annual Number of
Inlet/Junction Tops Re-
set
CMMS #/Year Total number of Inlet and Junction asset reactive or
emergency work orders to re-set the top/lid segment
annually, measured October through September. Note:
Includes same assets maintained multiple times over the
measurement period.
5 Annual Inlet/Junction
Asset Maintenance
CMMS #/Year Total number of Inlet and Junction asset preventative
maintenance work orders annually, measured October
through September. Related Goal: Clean all Inlet and
Junction assets at least once every ten (10) years, ideally
once every permit cycle. Note: Includes same assets
maintained multiple times over the measurement period.
6 Annual Pipe
Maintenance
CMMS #/Year Total number of unique Pipe assets records with work
orders for repair or replacement completed annually,
measured October through September. MS4 permit annual
report metric.
7 Annual Ditch
Maintenance
CMMS LF/Year Total length of Ditch assets with completed reactive
maintenance work orders annually, measured October
through September. MS4 permit annual report metric.
8 Annual Crossline
Conveyance Reactive
Maintenance
CMMS #/Year Total number of Crossline Conveyance asset reactive or
emergency maintenance work orders completed annually,
measured October through September. MS4 permit annual
report metric.

67

City Of Raleigh Maintenance KPIs
Name Source Units Description
9 Annual Catch Basin
Reactive Maintenance
CMMS #/Year Total number of Catch Basin asset reactive or emergency
asset work orders completed annually, measured October
through September. MS4 permit annual report metric.
10 Annual Junction Reactive
Maintenance
CMMS #/Year Total number of Junction asset reactive or emergency
asset work orders completed annually, measured October
through September. MS4 permit annual report metric.

Section 6 Metrics and KPIs
Author: TFS, Stormwater
Owner: TFS, Stormwater
Compliance Section: Partial

68

7 Information Technology (IT) & Information Systems (IS)
The City of Raleigh maintains a variety of IT and IS tools used in the execution of inspection and
maintenance of MS4 assets and systems. Most tools and corresponding data are procured, managed,
and supported by the City’s Information Technology Department.
This section details IT and IS products which are integral to City’s inspection and maintenance
workflows, under normal operating conditions.
7.1 Information Technology
Information technology products are typically physical devices, i.e. hardware, that allow staff to interact
with data by capturing, viewing, and/or communicating it with others. These devices are critical to the
City’s inspection and maintenance program.
7.1.1 CCTV
The City has two vehicle-mounted CCTV systems consisting of a remote-control camera crawler, control
wire, and an operator control user interface.
• IPEK ROVION Crawler System
• Envirosight VC200 Crawler Controller
*CCTV hardware is managed by RDOT SMU rather than the City’s IT department.
7.1.2 Pole Camera
The City owns four man-portable pole camera systems with tilt and zoom capabilities for inspecting
pipe-type assets.
• Envirosight Quickview airHD™
*Pole camera hardware is managed by RDOT SMU rather than the City’s IT department.
7.1.3 Tablets
Field staff utilize Apple iPad™ and Android™ tablet computers with various information systems and
wireless connectivity to navigate, collect data, and communicate both in the office and while at the work
site.
7.1.4 Personal Computers
Some staff are assigned personal computers by the City as productivity tools operating a variety of
information systems, from typical productivity products to specialized applications.
7.1.5 Smartphones
All staff are assigned Apple iPhones, for communications, remote connectivity, and productivity
applications.
7.1.6 Underground Utility Locators
Handheld devices are available to City staff to localize the likely position of MS4 assets for marking or
prior to excavation.

69

• RIGID Locators
o SR-20
o SR-24

7.2 Information Systems
Information systems are invaluable tools, typically one or more software applications, composed of
computer code designed to store, protect, manipulate, and communicate data and information with
people or other systems. They operate within, or in conjunction with, information technology tools.
They can physically reside on City property or on offsite property managed by third-parties.
Like IT tools, most are managed by the City’s IT department, with a few exceptions.
7.2.1 WinCan™
WinCan™ is a software application designed to facilitate condition and performance inspections of
underground structures. With embedded data validation controls, it allows for standardized data
collection adhering to the NASSCO standard.
*WinCan™ is managed by RDOT SMU rather than the City’s IT department.
7.2.2 SewerLink™
Sewerlink™ is a software application compatible with Apple iOS™, Android™, and Microsoft Windows™
designed to manage and enhance sewer inspection workflow. It is compatible with both WinCan™ CCTV
and Quickview airHD™ Pole camera inspection software and a variety of inspection hardware.
*Sewerlink™ is managed by RDOT SMU rather than the City’s IT department.
7.2.3 Microsoft Office365™
Microsoft Office365™ (O365™) is a cloud-based professional productivity software that typically includes
the following applications
• Microsoft Outlook™ - E-mail client
• Microsoft Word™ - Word processor
• Microsoft Excel™ - Spreadsheet application
• Microsoft PowerPoint™ - Presentation application
O365™ is compatible with Apple iOS™, Android™, and Windows™ operating systems and can be utilized
via web browser or locally installed application.
7.2.4 Microsoft SharePoint™
Microsoft SharePoint™ is web design and management software used for document management,
communication, and collaboration. It is heavily integrated with other Microsoft products including
O365™ and PowerBI™.

70

7.2.5 Microsoft PowerBI™
Microsoft PowerBI™ is a data analysis and visualization software capable of utilizing nearly any data
source. It is commonly used by the City for presenting data and information (such as metrics and KPIs)
via ‘dashboards’ which allows for the presentation of data from different sources or systems on a single
page.
7.2.6 Adobe Acrobat™
Adobe Acrobat™ is a productivity software application designed to utilize the portable document format
(PDF) a common form accessible by many systems and devices, characterized by enhanced data
compression to reduce files sizes and searchability. It is well suited for electronic versions of large
multimedia documents such as product operation.
It is compatible with Apple iOS™, Android™, and Windows™ systems.
7.2.7 Esri ArcGIS™
ArcGIS™ is a Geographic Information System (GIS) used by the City for geospatial data management,
analysis, and communication. The software is integrated with the City’s CMMS, Cityworks.
The City uses ArcGIS™ to create paper, electronic, and interactive web maps to communicate geospatial
information internally and with the public.
7.2.8 Esri Survey123/Collector™
Survey123™ and Collector™ are Esri™ applications designed to work closely with ArcGIS™ for data
creation or collection. Compatible with Apple iOS™, Android™, and Windows™ the City uses these
applications for the collection of asset and GIS data in the field.
7.2.9 Trimble Cityworks™
Trimble’s Cityworks™ is the City’s most important information system supporting nearly all inspection
and maintenance activities and is discussed further in Section 8. A cloud-based application that is heavily
integrated with ArcGIS™, users access the application via web browser on personal computer, tablet,
and smartphone devices. Mobile application is compatible with Apple iOS™ and Android™.
Section 7 IT & IS
Author: CDM Smith
Owner: TFS, Stormwater
Compliance Section: Yes

71

8 Cityworks
Cityworks™ is used by many City departments for work and asset management. Although Cityworks™
users generally are assigned to only one data domain, users can be granted permission to access and use
more than one where responsibilities of their role cross domains.
While the Department of Transportation and Engineering Services Department have historically
maintained separate Cityworks™ instances, stormwater-related functions were merged to enhance
inter-departmental operation and efficiency.
The planning, execution, and documentation of inspection and maintenance activities by the City
typically involve multiple Cityworks™ features or applications. Applications the City has a license for
include Service Requests, Inspections, Work Orders, and Operational Insights.
8.1 Inspection Activity
• Asset Register – Assign addresses (or geographic location) to Service Requests, and assets to
Inspections and Work Orders
• Service Requests – Request to investigate or inspect one or more assets
• Inspections – Documentation of the results of an asset assessment including physical condition
and operational performance
• Work Orders – Document the time, resources, and staff involved in asset or system inspections.
8.2 Maintenance Activity
• Asset Register – Assign addresses (or geographic location) to Service Requests and assets to
Work Orders
• Service Requests – Request to investigate one or more assets
• Work Orders – Document the time, resources, and staff involved in asset or system maintenance
8.3 Asset Management Activity
• Asset Register – Record of assets, asset attributes, and asset condition
• Operational Insights – Risk engine calculating Likelihood of Failure (LoF), Consequence of Failure
(CoF), and Business Risk Exposure
• Work Orders – Track asset lifecycle costs

Section 8 Cityworks
Author: CDM Smith
Owner: TFS, Stormwater
Compliance Section: Yes

72

9 Related Resources & References
The following hyperlinked documents contain information either related to the O&M Plan or other
similar MS4 City responsibilities.
This information is a useful reference for the user providing additional background on RDOT SMU
responsibilities, MS4 Permit requirements, and documents similar in function to this O&M Plan related
to the City’s other MS4 responsibilities.
• MS4 Permit
• RDOT SCM SLA
• Stormwater Management Plan (SWMP)
• Transportation Street Sweeping Plan (TO BE HYPERLINKED)
• Park Street Sweeping SOPs (TO BE HYPERLINKED)
• SCM and Dam Inspections (TO BE HYPERLINKED)
• Illicit Discharge Detection and Elimination Plan (TO BE HYPERLINKED)
• Construction Inspections (TO BE HYPERLINKED)

Section 9 Related Resources & References
Author: CDM Smith
Owner: Stormwater
Compliance Section: Yes

73

10 Document Administration
10.1 Glossary

Table 10.1-1: City of Raleigh O&M Plan Glossary
Acronym or Term Definition
BMP Best Management Practice.

Measures or practices used to reduce the amount of
pollution entering surface waters. BMPs can
be structural or non-structural and may take the form of a
process, activity, physical structure or
planning. See also SCM.
BP Business Process
CCTV Closed Circuit Television
City City of Raleigh
CMMS Computerized Maintenance Management System
CWA

The Federal Water Pollution Control Act, also known as the
Clean Water Act (CWA), as
amended, 33 USC 1251, et. seq.
DA Drainage Assistance
DEQ North Carolina Department of Environmental Quality
EOC Emergency Operations Center
FOIA Freedom of Information Act
HAZWOPER Hazardous Waste Operations and Emergency Response
IDDE Illicit Discharge Detection and Elimination
IS Information Systems
IT Information Technology
KPI Key Performance Indicator
MS4 Municipal Separate Storm Sewer System.

Pursuant to 40 CFR 122.26(b)(8) means a conveyance
or system of conveyances (including roads with
drainage systems, municipal streets, catch basins,
curbs, gutters, ditches, manmade channels, or storm
drains):

(a) Owned or operated by the city or town (created by
or pursuant to State law) having jurisdiction over
disposal of sewage, industrial wastes, stormwater,
or other wastes, including special districts under
State law such as a sewer district, flood control
district or drainage district, or similar entity, or a
designated and approved management agency

74

Acronym or Term Definition
under Section 208 of the Clean Water Act (CWA)
that discharges to waters of the United States or
waters of the State.

(b) Designed or used for collecting or conveying
stormwater;

(c) Which is not a combined sewer; and

(d) Which is not part of a Publicly Owned Treatment
Works (POTW) as defined in 40 CFR

NASSCO National Association of Sewer Service Companies
NOV Notice of Violation
O&M Operations and Maintenance
OSHA Occupational Safety and Health Administration
PACP Pipe Assessment Certification Program
PPGH Pollution Prevention and Good Housekeeping
QA/QC Quality Assurance/Control
RDOT Raleigh Department of Transportation
ROW Right-Of-Way
SCF See-Click-Fix
SCM Stormwater Control Measure

As defined in 15A NCAC 02H .1002, also known as Best
Management Practice (BMP), a permanent structural
device that is designed, constructed and maintained to
remove pollutants from stormwater runoff by promoting
settling or filtration or mimic the natural hydrologic cycle
by promoting infiltration, evapo- transpiration, post-
filtration discharge, reuse of stormwater or a combination
thereof.
SLAs Service Level Agreement
SMU Stormwater Maintenance Unit
SR Service Request
SWMP Stormwater Management Plan
TFS Transportation Field Services
TMDL

Total Maximum Daily Loads.

A TMDL is a calculation of the maximum amount of a
pollutant that a waterbody can receive and
still meet water quality standards, and an allocation of that
amount to the pollutant' s sources. A

75

Acronym or Term Definition
TMDL is a detailed water quality assessment that provides
the scientific foundation for an
implementation plan. The implementation plan outlines the
steps necessary to reduce pollutant
loads in a certain body of water to restore and maintain
water quality standards in all seasons. The
Clean Water Act, Section 303, establishes the water quality
standards and TMDL programs.
Waters of the State Waters of the State include any stream, river, brook,
swamp, lake, sound, tidal estuary, bay, creek, reservoir,
waterway, or other body or accumulation of water. They
can be surface or underground, public or private, natural
or artificial. Finally, they must be contained in, flow
through, or border upon any portion of this State
(including any portion of the Atlantic Ocean over which the
State has jurisdiction) G.S. 143-212(6)
WO Work Order (Cityworks)

Section 10.1 Glossary
Author: CDM Smith
Owner: TFS
Compliance Section: Yes

10.2 Document Control
The City of Raleigh’s MS4 O&M Plan is a controlled document, with specific policies, processes, and
procedures governing review, update, and disposal.
While neither the City or departments involved have governing document management plans, s pecific
standards have been developed by O&M Plan stakeholders for version control, document edits, and
retention to sustain the value of the content for its intended purposes.
10.2.1 Regular Review
The City’s MS4 O&M Plan should be reviewed in its entirety on an annual basis to maintain its relevance
and functionality as a compliance document, operational reference, and training tool. The content
should be reviewed to ensure it is accurate and up to date. Special attention should be paid to
hyperlinks and listed references.
• Annual Review Period – Month of April
• Participants – Broad group of stakeholders including:
o RDOT SMU
▪ Crew Leaders

76

▪ Supervisors
o Engineering Services Department
▪ Engineering Supervisor
▪ Asset Management Team
▪ Transportation Liaison
▪ MS4 Compliance Staff
• Annual Review Documentation
o Comment Log
o Meeting Agenda & Minutes
o Memorandum for Record – Document Stakeholder Review Meetings

Over the life of the O&M Plan there might also be events that necessitate ad-hoc review and update at
the discretion of stakeholders. Ad-hoc reviews are expected to follow the same process and schedule as
annual reviews. Stakeholders also have the option of using ad-hoc reviews in the place of annual
reviews. Examples of such events include:
• DEQ/EPA Enforcement Action – NOV, Warning Letter, Administrative Order, etc.
• Substantial change in inspection or maintenance methodology (Equipment, Schedule, or Assets)
• Major organizational restructuring which realigns inspection and maintenance responsibilities

Preparation of the O&M Plan was a collaborative effort involving all relevant stakeholders and review of
any proposed edits should similarly be vetted by all stakeholders.
10.2.2 Document Updates
During a scheduled or ad-hoc review of the O&M Plan, updates to the content structure of the
document might be identified based upon input of stakeholders or subject matter experts. Updates
should be performed in the scheduled one-month period by the responsible party (or those they
authorize to make edits) for their respective sections.
Before beginning any O&M Plan document updates, the current version(s) should be archived for
retention and historical reference.
Updates should be focused on removing outdated or irrelevant information and adding content
reflective of how the organization conducts inspection and maintenance at that time. Expected or
envisioned future processes should not be included, as a key function of this document is to serve as a
ready-to-go compliance submittal to DEQ.
Table 10.2.2-1: O&M Plan Section Owners
O&M Plan Section Owner(s)
Section Responsible Abbrev
Section 1 - Overview Engineering Supervisor ES
Section 2 - Responsibilities Crew Supervisor, Transportation Liaison CS,TL
Section 3 - Training RDOT Health & Safety Officer H&S
Section 4 - Stormwater
Operating Instructions
Crew Supervisor CS
Section 5 - Schedule MS4 Compliance Officer CO
Section 6 - Metrics & KPIs Crew Supervisor CS

77

Section 7 - IT & IS CCTV Supervisor, Transportation Analyst TV,TA
Section 8 - Cityworks CCTV Supervisor, Transportation Analyst TV,TA
Section 9 - Related Resources &
References
MS4 Compliance Officer, Transportation Liaison CO,TL
Section 10 - Administration Engineering Supervisor ES

10.2.3 Storage & Security
The O&M Plan is one of the City of Raleigh’s critical MS4 compliance documents and requires safeguards
to preserve access.
The plan, or the documents that make up the plan, are intended to be stored on the City’s Microsoft
SharePoint information system. Specifically, the Engineering Services Department’s Stormwater
Program site.
All stakeholders involved in MS4 Inspection & Maintenance activities need access to the O&M Plan. For
most, access should be read-only with section owners granted permission to edit their respective
sections.
10.2.4 Naming Conventions
• Version Numbering
o Use single decimal numbers to indicate a minor revision I.e., 1.1 to 1.2
o Use whole integer changes to reflect major revisions 1.2 to 2.0

• SOI Naming
o SMU-XXXX

• Archival
o Archive versions with a suffix composed of “archive” and the date it was archived. E.g.
[Document File Name]_archived_1-1-2021

10.2.5 Templates
Document templates provide a standardized format to ensure consistent preparation of important
operational documents or recordkeeping. The City of Raleigh MS4 O&M Plan references the following
• Section 4
o SOI Template
• Section 10
o Annual Review Memorandum for Record (TBD)
o Annual Review Agenda & Minutes (TBD)

78

10.2.6 Roles & Responsibilities
• MS4 Coordinator
o Coordinating and managing annual review
o Prepare summary of changes and notify users of updates
• Section Owners
o Periodically review and update plan content as required to reflect the City’s operations,
tools, and organizational structure
o Participate in annual and ad-hoc reviews
• Subject Matter Experts
o Periodically review and update plan content as required to reflect the City’s operations,
tools, and organizational structure
o Participate in annual and ad-hoc reviews

10.2.7 Approval Authority
• MS4 O&M Plan
o Stormwater Program Manager

• Stormwater Operating Instructions
o Assistant Director, Transportation
o Stormwater Program Manager

Section 10.2 Document Control
Author: CDM Smith
Owner: Stormwater
Compliance Section: Yes

79