20211527 Ver 1_Undeliverable Email_20220228

Strickland, Bev
From: Microsoft Outlook
To: [e-mail]
Sent: Monday, February 28, 2022 8:43 AM
Subject: Undeliverable: Princeville Dike Floodgate Repairs
Office 365
Your message to [e-mail] couldn't be delivered.
michaelmatthew wasn't found at
edgecombeco.com.
colleen.cohn Office 365 michaelmatthew
Action Required Recipient
Unknown To address
How to Fix It
The address might be misspelled or might not exist. Try one or more of
the following:
• Retype the recipient's address, then resend the message - If
you're using Outlook, open this non -delivery report message and
click Send Again from the menu or ribbon. In Outlook on the web,
select this message, and then click the "To send this message
again, click here." link located just above the message preview
window. In the To or Cc line, delete and then retype the entire
recipient's address (ignore any address suggestions). After typing
the complete address, click Send to resend the message. If you're
using an email program other than Outlook or Outlook on the web,
follow its standard way for resending a message. Just be sure to
delete and retype the recipient's entire address before resending it.
• Remove the recipient from the recipient Auto -Complete List,
then resend the message - If you're using Outlook or Outlook on
the web, follow the steps in the "Remove the recipient from the
recipient Auto -Complete List" section of this article. Then resend the
message. Be sure to delete and retype the recipient's entire address
before clicking Send.
• Contact the recipient by some other means, (by phone, for
example) to confirm you're using the right address. Ask them if

they've set up an email forwarding rule that could be forwarding
your message to an incorrect address.
If the problem continues, ask the recipient to tell their email admin
about the problem, and give them the error (and the name of the
server that reported it) shown below. It's likely that only the recipient's
email admin can fix this problem.
Was this helpful? Send feedback to Microsoft.
More Info for Email Admins
Status code: 550 5.4.1
This error occurred because a message was sent to an email address hosted by Office
365, but the address doesn't exist in the receiving organization's Office 365 directory.
Directory Based Edge Blocking (DBEB) is enabled for edgecombeco.com, and DBEB
rejects messages addressed to recipients who don't exist in the receiving organization's
Office 365 directory. This error is reported by the recipient domain's email server, but
most often it can be fixed by the person who sent the message. If the steps in the How
to Fix It section above don't fix the problem, and you're the email admin for the
recipient, try one or more of the following:
Check that the email address exists and is correct - Confirm that the recipient address
exists in your Office 365 directory, is correct, and is accepting messages.
Synchronize your directories - Make sure directory synchronization is working
correctly, and that the recipient's email address exists in both Office 365 and in your on -
premises directory.
Check for errant forwarding rules - Check for forwarding rules for the original
recipient that might be trying to forward the message to an invalid address. Forwarding
can be set up by an admin via mail flow rules or mailbox forwarding address settings, or
by the recipient via the Forwarding or Inbox Rules features.
Make sure the recipient has a valid license - Make sure the recipient has an Office 365
license assigned to them. The recipient's email admin can use the Office 365 admin
center to assign a license to them (Users > Active Users > Select the recipient >
Assigned License > Edit).
Make sure that mail flow settings and MX records are correct - Misconfigured mail
flow or MX record settings can cause this error. Check your Office 365 mail flow settings
to make sure your domain and any mail flow connectors are set up correctly. Also, work
with your domain registrar to make sure the MX records for your domain are set up
correctly.
For more information and additional tips to fix this issue, see this article.

Original Message Details
Created Date:
Sender Address:
Recipient Address:
Subject:
Error Details
Reported error:
2/28/2022 1:42:35 PM
[e-mail]
[e-mail]
Princeville Dike Floodgate Repairs
550 5.4.1 Recipient address rejected: Access denied. AS(201806281)
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From: "Cohn, Colleen M" <[e-mail]>
To: Glenda Knight <[e-mail]>,
"[e-mail]" <[e-mail]>, Sandy
Smith <[e-mail]>
CC: "[e-mail]" <[e-mail]>
Subject: Princeville Dike Floodgate Repairs
Thread -Topic: Princeville Dike Floodgate Repairs
Thread -Index: AdgsgOp3k7RsWDxTRWGkPBX00c1Ksg==
Date: Mon, 28 Feb 2022 13:42:35 +0000
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