WQ0002284_ORC Communication_20220101

RE: [External] Fw: [EXT] Fw: Emergency Gear Reducer Replacement
Tankard, Robert <[e-mail]>
Tue 1/11/2322 3:47 PM
To: michelle obxh20.com < [e-mail]>
Thanks!
Robert Tankard
Assistant Regional Supervisor
Division of Water Resources
Water Quality Regional Operations Section
943 Washington Square Mall
Washington, NC 27889
252-948-3921 office
252-975-3716 fax
Robert.tankard(o1ncdenr.gov
----"›—Nothing Compares
Email correspondence to and from this address is subject to the
North Carolina Public Records Law and may be disclosed to third parties.
From: michelle obxh2o.com <[e-mail]>
sent: Tuesday, January 11, 2022 3:40 PM
To: Tankard, Robert <[e-mail]>
Subject: [External] Fw: [EXT] Fw: Emergency Gear Reducer Replacement
i
`CA1i? lO3ei: External email. Do not click links or open attachments unless you verify. Send all suspicious email as an attachment to R:-.
Mr. Tankard,
This is the email thread referencing the locating of the gear reducer for the clarifier. If you follow through to the end, you can see why this has been a very
difficult search.
Thank you,
Michelle Pharr
From: michelle obxh2o.com <michellelelobxh2o.com>
Sent: Thursday, December 9, 2021 9:50 AM
To: ray hollowell <[e-mail]>
Cc: Mark Bissell <markt bissellprofessionaigroup.com>
Subject: Fw: [EXT] Fw: Emergency Gear Reducer Replacement
From: michelle obxh2o.com <micheliet obxh2o.com>
Sent: Wednesday, December 1, 2021 10:51 AM
To: ray holiowell <rayehollowelli yahoo.com>; Mark Bissell <markttbissellprofessionalgroup.com>
Subject: Fw: [EXT] Fw: Emergency Gear Reducer Replacement
Ray and Mark,
Found a replacement for the clarifier gear reducers.
Please have Mark verify that this is the solution.
Thank you,
Michelle
From: Robinson, Fergus D <fergus.robinson(evoqua.com>
Sent: Wednesday, December 1, 2021 7:40 AM
To: michelle obxh2o.com <micheliePobxh2o.com>
Subject: RE: [EXT] Fw: Emergency Gear Reducer Replacement
Good Morning Michelle,
Please see the attached quote. The Perfection Gear #NCD11374S is no longer available and has been obsolete for many years. The replacement is the Winsmith Gear
Reducer listed on the quote. I will throw in the two small sprockets that will be needed for free. This gear reducer is the one we use all the time for replacement. When you
get ready to order please sign the quote with your PO and email to me.

The information in in the email thread below, re who I was speaking with at Winsmith. It is a side feed with shaft coming out the top.
Thank you,
Michelle Pharr
From: Phillippi, Kory [e-mail]>
Sent: Wednesday, November 24, 2021 10:36 AM
To: michelle obxh2o.com <michellePobxh2o.com>
Subject: RE: Emergency Gear Reducer Replacement
Michelle,
Thank you for your inquiry but I do not see you as a customer of ours on my system and we do not sell direct so you will need to contact one of our
distributors. You can locate one by using the link below;
http://www.winsmith.com/where-to-huy/zip-code-locator/
DEWINSMITH
Kory Phillippi
Customer Service Rep I I
email: [e-mail] i office: [phone] 1 fax: [phone]
Peerless-Winsmfth, Inc. 1 172 Eaton St. Springville, NY 14141 I www.winsmith.com
The information contained in this communication and any attachments is confidential and may be privileged, and is for the sole
use of the intended recipient(s). Any unauthorized review, use, disclosure. reproduction or distribution is prohibitea. if you are
not the intended recipient, please notify the sender immediately by replying to this message end destroy all copies of this
message and any attachments. The sender is neither liable for the proper and complete transmission of the information
contained in this communication, nor for any delay in its receipt.
From: Behm, Phil <pbehm(r winsmith.com>
Sent: Wednesday, November 24, 2021 10:21 AM
To: michelle obxh2o.com <[e-mail]>
Cc: Pietzsch, Carl <[e-mail]>; Phillippi, Kory <[e-mail]>; Kozak, Edward <ekozakjiwinsmith.com>
Subject: RE: Emergency Gear Reducer Replacement
This is similar but not a drop in

www.Winsmith.com
PERFELTION &EAR
riajWINSMITH
Philip Behm
Engineering Manager
Perfection Gear Business Unit
email; [e-mail] I direct [phone]j office: [phone]
Perfection Gear/Peerless-winsmith, Inc. j 9 N. gear Creek Rd. Asheville, NC 28806 j
www.winsmith.com
The information contained in this communication and any attachments is confidential and may be privileged, and is for the sole use of the intended recipientlsi. Any
unauthorized review, use, disclosure, reproduction nr distribution is prohibited. If you are not the intended recipient, please notify the sender immediately by replying to this

communication, nor far any delay in its receipt.
From: micheile obxh2o.com <michetlePobxh2o.com>
Sent: Wednesday, November 24, 2021 9:47 AM
To: Behm, Phil <pbehmPwinsmith.com>
Subject: Emergency Gear Reducer Replacement
Philip,
Please find attached the gear reducer that we need two replacements.
This is a side feed with the shaft coming out the top.
Thank you for being here today, day before a long holiday weekend! Most appreciated.
Michelle Pharr
Albemarle Environmental
252-305-2744
Could you please reply and let me kow you received.

Thanks
Fergus
From: micheile obxh2o.com <michellePobxh2o.com>
Sent: Tuesday, November 30, 2021 10:22 AM
To: Robinson, Fergus D<fergus.robinsonpaevoqua.com>
Subject: Fw: [EXT] Fw: Emergency Gear Reducer Replacement
[This message came from an external mail server outside of the company.]
Good morning Mr. Robinson,
I was given your company's contact information and am trying to connect regarding a replacement part. This is an emergency and need to find two Gear
reducers, pictures attached. This is a side feed with shaft coming out of the top. This was installed in a waste water utility for the clarifiers.
I have left of couple of messages and realizing you are probably remote working. If you could contact me at 252-305-2744, I would greatly appreciate any
help on locating this part.
Thank you,
Michelle Pharr
Albemarle Environmental
From: Richard Elkins Jr. <Richard.Elkins(8motion.com>
Sent: Monday, November 29, 202110:32 AM
To: michelle obxh2o.com <[e-mail] >
Subject: RE: [EXT] Fw: Emergency Gear Reducer Replacement
Good Morning,
Regarding this unit, I heard back from Winsmith and they are unable to provide a quote for this because it is proprietary to US Filter, please see
below. If you would like I can send the pictures to other manufacturers to see if they are able to quote a replacement for you, just let me know.
Thank you, Richard
Richard,
Unfortunately this unit is exclusive to US Filter and they buy through an Applied branch in Thomasville, GA 229-226-5733 if you want to pass it along to
your customer. For future inquiries we discourage sending requests direct to individual team members as there would be a delay in the event of an absence
or vacation. Please use [e-mail] for quote requests and [e-mail] when placing PO's.
Kory Phillippi
Customer Service Rep II
email: service(nwinsmith.corn I office: [phone] I fax: [phone]
Peerless-Winsmith, inc. 1172 Eaton St. Springville, NY 14141 I www.winsmith.com
Richard Elkins Jr.
Customer Service Representative
(FYMCJTION
1220-D ELEETWAY DRIVE
CHESAPEAKE, VA 23323
T:757-487-0311 I F:757-487-2448
Richard.Elkins{tmotion_com I www.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. if you have received this message in error and are not the
intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the
sender immediately by e-mail if you have received this e-mail in error.
From: michelle obxh2o.corn <michelleteobxh2o.com>
Sent: Wednesday, November 24, 2021 10:59 AM
To: Richard Elkins Jr. <[e-mail]>
Subject: [EXT] Fw: Emergency Gear Reducer Replacement
[External Email: Proceed with Caution!

RE: [External] Fw: Kinnakeet Clarifier and Filter repair items
Tankard, Robert <[e-mail]>
Tue 1/11/2022 3:47 PM
To: michelle obxh2o.com <michelle@obxh2o_com>
Thanks!
Robert Tankard
Assistant Regional Supervisor
Division of Water Resources
Water Quality Regional Operations Section
943 Washington Square Mail
Washington, NC 27889
252-948-3921 office
252-975-3716 fax
[e-mail]
Alotkiing Compares_..,'._
Email correspondence to and from this address is subject to the
North Carolina Public Records Law and may be disclosed to third parties,
From: michelle obxh2o.com <[e-mail]>
Sent: Tuesday, January 11, 2022 3:37 PM
To: Tankard, Robert <[e-mail]>
Subject: [External] Fw: Kinnakeet Clarifier and Filter repair items
CAUTION: External email. Do not click links or open attachments unless you verify. Send all suspicious email as an attachment to Report
Spam.
Good afternoon,
I am just getting back to my desk. This was one of the e-mails I sent to Mr. Hollowell trying to clarify equipment
components. The last section should read "not calling when" letting Robert Tankard into the plant. Ray was upset
we did not notify him prior to your entering the plant. This morning, after we received your call, we texted and
called Mr. Hollowell to let him know of your inspection.
Thank you,
Michelle Pharr
From: michelle obxh2o.com
Sent: Monday, November 22, 2021 7:55 AM
To: ray hollowell <rayehoilowellPyahoo.com>; Mark Bissell<markpbissellprofessionalgroup.com>
Subject: Kinnakeet Clarifier and Filter repair items
November 22, 2021
Mr. Hollowell,

Gear/ Speed Reducer
This is the part that operates the clarifier rotating arms. This part is no longer made.
We initially used the interior clarifier's gear box to repair the external clarifier.
We have rebuilt the box two times before the shaft broke.
Attaching pictures of the gear reducer. Originally made by Perfection Gear. They
Were purchased by Winsmith Company.
I have also referred to these parts as clarifier motors and clarifier drives.
David is searching for the replacement part.
The Gear/Speed Reducer is a side feed and the shaft comes out the top. Reducers available have the shaft
coming out the bottom.
We need two Gear/Speed Reducers
1 have attached pictures 1,2,3,and 4 of the information I have on this part.
Return Pumps
The clarifier return pumps return sludge from the bottom of the clarifier back to the head of the treatment
process.
We have used the pumps at the plant available to replace.
David installed a temporary pump in the clarifier that is returning the sludge.
Attached are pictures 5 and 6 identifying one of the pumps.
This is the pump that 1 was told to call Elizabeth City Electric Rewind for rebuild and to have one more like it
sent to have two pumps available for both the internal and external clarifiers.
My e-mail I sent said motor not pump when identifying a repair through Eiiz. City Elect. Rew. We have been
talking for months on finding an immediate repair for the Gear/Speed Reducer or as I have said in the past
Clarifier Motor. I am not aware of a release of the repair of the pumps. If I confused the two, I apologize.
Financial relationship with Elizabeth City Electric Motor Rewind.
He rebuilt the Dory Lift Station Pumps
He rebuilt one or two blower motors
The last transaction was that we purchased a new blower motor through him and took more than 60
days to pay. It may have gone close to 90 days. He was not happy and was calling twice a week at the
end.
I would appreciate that you contact him directly and advise us on how to facilitate the delivery.
Filter Repairs
Pictures 7, 8, and 9
The space available between Clarifier and exterior wall 11.5 feet
The garage door opening, with the door cut loose, would be about 11.5 by 11.

removal of media and solids from the filter by today or tomorrow.
You will need to have Mark Bissell provide the fitter sand specifications for the replacement media. HE will
have to determine and approve if your sand from the sand pit can be used.
Not Calling to let Rob Tankard in the plant
Robert contacted David, David was only thinking about when he could accommodate Mr. Tankard.
if you want to make arrangements to meet with Mr. Tankard or have David co-ordinate a meeting either on
site or in Washington, David would be glad to accommodate.

10/6/2018
» PG US Map
WINSMITH
172 Seim
S»reiile. NY 14141
none- 716-592-931C
OUR PRODUCTS
S.: Encore Soced Reducers
SE Stainers Steel Sped Reducers
C»starr. Guarino_
^^decLoc sear Ret»ticn Dr€vos
:erti»n G4ar Stewing Rings
Carurof Speed Red;j » »
Planetary auarinc.
Carl Pietzsch — Territory Manager
SE Mositnizer PE s Speed Peducerr
Stainless Conveyor Brlee
Pe eet-Eon Gear Swing nrive
Perfection Geer i4?in he
Doane E,iTidcpir•.g Geadnc
C.-Goo Speed Reducer;
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Hi michelle! ' Daily Deals Help & Contact
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Albemarle Environmental
533 West Ocean Acres Drive, Kill Devil Hills, NC 27948
Phone [phone]
email: michelle ®obxh2o.com
BILL TO:
INVOICE
STATEMENT # 1028045
DATE: FEBRUARY 02, 2021
LOCATOIN:
Ray Hollowell Bruce Miller
Outer Banks Kinnakeet Association P.O. Box 1158, Avon, NC 27915
Avon, NC 27915
DATE
'; DESCRIPTION BALANCE AMOUNT
2/02/2021
41101 Up Wind Court
Lucky Catch
Replaced 1 HP 240 V,High Head Pump and
1,200.00
#5 Residential Lift Station
Replaced 240 V'/x HP Pump
900.00
# 14 Residential Lift Station
Replumbed and repaired broken pipe at base inside lift
station
460.00
Materials and labor for December DENR Inspection
576.00
f
1 week labor for 3 persons , bleach, testing chemicals,
CURRENT
I 1-30 DAYS
PAST DUE
31-60 DAYS
PAST DUE
61-90 DAYS
PAST DUE
OVER 90 DAYS
PAST DUE
AMOUNT DUE
3136.00
NEW BALANCE
REMITTANCE
Due upon receipt
Make all checks payable to Albemarle Environmental
THANK YOU FOR YOUR BUSINESS

Re: Electronic filing information NCUC
michelle obxh2o.com < [e-mail]>
Wed 2/24/2021 1:41 PM
To: Bruce Miller <[e-mail]>; Ray Hollowell <[e-mail]>; Mark Bissell <[e-mail]>
Thank you!
From: Bruce Miller <[e-mail]>
Sent: Wednesday, February 24, 2021 1:34 PM
To; michelle obxh2o.com <[e-mail]>; Ray Hollowell <[e-mail]>; Mark Bissell
<[e-mail]>
Subject: RE: Electronic filing information NCUC
Docket # is W-1125 for Outer Banks/Kinnakeet Associates, LLC.
Bruce Miller
[phone]
From: michelle obxh2o.com
Sent: Wednesday, February 24, 2021 11:51 AM
To: Ray Hollowell; Bruce Miller; Mark Bissell
Subject: Electronic filing information NCUC
Good morning,
Due to COVID, NCUC has gone to an all electronic filing system,
I need the Kinnakeet WR Docket Number to inquire further on e-filing for a rate increase. If I could please have that
by end of the day so I can call the Chief Clerk's office Thursday.
Once an account is set up, we can file a letter if intent. After the letter is filed, we have thirty days to file the
application.
I have attached the information on setting up an efiling account. I have also attached rate increase application.
When looking at the application, I think we need to add an exhibit using page two (income expense) and
demonstrate on the exhibit what the required operating expenses should be but the plant cannot afford.
We will need to cost and itemize improvements required to be in compliance with DENR.
David can help provide most estimates, but not on the roof. We will need to have someone quote a roof repair.
The application will go through review. I have seen where some applications are re -filed to make changes.
Best regards,
Michelle

Utility Rate increase letter of Intent to File Rate Increase
michelle obxh2o.com <[e-mail]>
Mon 3/8/2021 3:40 PM
To: ray hoflowell <[e-mail]>; Mark Bissell <[e-mail]>
Cc: Bruce Miller <[e-mail]>
For your review,
Please find attached the letter of intent to file a rate increase for the Kinnakeet Utility. I have also attached a copy of
a letter form KDH filed previously.
Changes from the KDH letter is that only one letter needs to be filed.
If you could please provide changes that you want to make or any additional information that needs to be added, I
will make changes and circulate for a final review.
I would like to file this letter as soon as possible and present a copy of the electronically filed letter in the DENR NOV
response.
Thank you,
Michelle Pharr

March 15, 2021
Robert Tankard
Division of Water Quality
Washington Regional Office
Washington, North Carolina
Reference: Outer Banks/Kinnakeet Associates, LLC
Kinnakeet Shores Collection System
Permit No. WQCS00295
NOV-2021-PC-0139 Response
Dear Mr. Tankard;
I am writing response to the Notice of Violation, issued February 15, 2021 for the Kinnakeet Shores
Waste Water Treatment System, Permit No. WQ0002284.
We have carefully reviewed the violations and are working to take the following actions to correct the
deficiencies.
Description of Violation:
End Use -Reuse:
Response:
The reclaim spray irrigation equipment does not work. All wastewater goes to
the infiltration pond. Last two visits, the turbidity meter has been
malfunctioning. Do not know if wastewater is diverted when wastewater does
not meet reclaimed standards.
The funds have not been available to make this repair to the irrigation
equipment. The Turbidity Meter, at the time of inspection, had a system error,
when cleared, resumed normal operation.
Treatment Clarifiers: Clarifiers were observed during the inspection and were not working.
Response:
The external clarifier's drive shaft broke and was repaired. The external clarifier
is operating. The plant operates on one clarifier under normal conditions. We are
working to find replacements to have a back up for the external clarifier and
restore the internal clarifier.
Standby Power: ORC stated that the generator wasn't currently working.

Response: Generator is not working. New batteries were purchased for the generator. We
are working to bring in an outside contractor to diagnose and repair.
Treatment Filters: The ORC stated that the traveling bridge filter is not working. Filter has not
worked now for
several inspections.
Response: The traveling bridge filter works on hand but not automatic. At the time of the
inspection, there was not enough flow in the plant to manually operate the
traveling bridge filter the full length and return as requested. When funds are
available, repairs will be made for filter to run in automatic mode of operation.
Turbidity Meter: Turbidity meter was showing a malfunction Tight at time of inspection. This light
has been on for the last two inspections.
Response: The turbidity meter was reset at the inspection and worked.
Permit Schedule Violations:
1.
The Permittee shall submit a permit modification by November 17, 2018, addressing the
following:
a. Several residences appear to be within 100 feet of the 5-day upset pond. Any residences that
are within 100 feet and were there prior to the permitting of the pond, must have a setback
waiver. [15A NCAC 02T .0506(d)J
b. Easements for all parcels not owned by the applicant specifically indicating the intended use
of the property and meeting the condition of 15A NCAC 02L .0107(f). [15A NCAC 02U
.0202(f)(3)]
c. Provide a table listing each irrigation field, property owner(s), and easement book and page.
d. A site map with a scale no greater than 1-inch equals 100 feet; however, special provisions
may be granted upon prior approval for large properties. At a minimum, the map shall include
the following information: i. The location and identity of each monitoring well. ii. The location
and major components of the waste disposal system. iii. The wetted perimeter of all irrigation
fields. iv. The location and ownership of property boundaries within 500 feet of the disposal
areas. v. The location of all wells, streams (ephemeral, intermittent, and perennial), wetlands,
springs, lakes, ponds, ditches, and other surface drainage features within 500 feet of all
facilities. vi. The elevation of the top of the well casing (Le., measuring point) relative to a
common datum. vii. The depth of water below the measuring point at the time the measuring
point is established. Viii. The delineation of compliance and review boundaries. ix. The minimum
distance for approved setback waivers. x. The date the map is prepared and/or revised. [15A
NCAC 02T .0108(b)(2)1

The plat originally filed with the state and Dare County has not been modified. We will request
drawings from engineer.
2. The permit dated March 14, 2018 required that the Permittee provide a functioning flow
meter for the reclaimed irrigation system and have the reclaimed water spray irrigation
system operational no later than August 1, 2018. Per Notice of Violation NOV-2018-PC-0311,
the Permittee failed to have the flow meter and reclaim irrigation system operational by
August 1, 2018. The Permittee remains in noncompliance with this permit condition and is
subject to daily civil penalty assessment until such time as compliance with this condition
has been met.
The Flow meter was replaced. The irrigation system has not operated, as evidenced in the
NDAR-1, since prior to 2005, As the funding is not available to repair/replace the irrigation
system and restore to full operation, it would be requested that this condition of the permit
be modified and removed until such time the funds are available for repairs/replacement.
3. The permit dated March 14, 2018 required that the Permittee install monitoring welts MW-
10, MW-11, and MW-12 prior to June 12, 2018. Per Notice of Violation NOV-2018-PC-0311,
the Permittee failed to install the wells prior to June 12, 2018. The Permittee shall install the
wells and sample the monitoring wells per permit conditions. The Permittee remains in
noncompliance with this condition and is subject to daily civil penalty assessments until such
time as compliance with this condition has been met.
(see RESPONSE below)
4. Prior to April 1, 2019, the Permittee shall replace the tertiary filter media.
(see RESPONSE below)
5. Prior to March 14, 2020, the Permittee shall repair the damaged roof above the wastewater
treatment facility.
We would like to repair and re -skin the building, but as this not a treatment component to
the waste water plant and was installed for aesthetics for the community, I would ask that
this condition of the permit be omitted and the permit modified.
Response: The OuterBanks/Kinnakeet Associates, LLC does not generate enough funds from utility
revenues to pay ongoing normal operating expenses and can not afford the financial
requirements of this Notice of Violation to make repairs and upgrade. We have not
applied for a rate increase in 20 plus years and are still operating off the original rate
that was assigned day one. We are applying for a rate increase with the North Carolina
Utility Commission. Please find attached a copy of the letter of intent to seek rate
increase, electronically filed. We will seek an interim rate change while we are working
through the rate increase process.

If there is any additional information needed, please let me know.
Best regards,
Ray Hollowell
Outer Banks/Kinnakeet Associates, LLC

RE: Invoices Kinnakeet
Bruce Miller <[e-mail]>
Wed 3/31/2021 10:07 AM
To: michelle obxh2o.com <[e-mail]>
I will let you know when I hear back from Ray.
Bruce Miller
[phone]
From: michelle obxh2o.com
Sent: Wednesday, March 31, 2021 8:22 AM
To: ray hollowell; Bruce Miller
Subject: Invoices Kinnakeet
Good morning,
I have attached the monthly monitoring invoice and the updated repair invoice.
Both totaling 4,436.00
1 would like to pick up a check today.
I am still waiting on the edits for the DENR letter.
I have electronically filed the Submittal letter to NCUC, with a 100.00 filing fee/ I have not billed that as of this
time. I do have another pump replacement that needs to be addressed and will bill with that repair.
Bruce, I will have reports to you early this afternoon.
Thank you,
Michelle

Pump and Repair Invoice
michelle obxh2o.com <[e-mail]>
Wed 4/14/2021 10:53 PM
To: ray hollowell <[e-mail]>; [e-mail] <[e-mail]>
Mr. Hollowell,
Please find attached the outstanding invoice for repairs and pumps updated to reflect payment last month.
If you could please take care of this invoice, we have 2 additional pumps that are going to need to be installed.
I looked for the picture we discussed this morning but have not found. After surgery, I will look again.
Jonathan will be down tomorrow. Hoping he can pick up a check.
Thank you,
Michelle

Re: Income Expense work sheets for Rate Increase/ and updates
michelle obxh2o.com <[e-mail]>
Tue 5/4/2021 1:05 PM
To: Bruce Miller <[e-mail]>
I spoke to him this morning at 9, he said he was calling you.
From: Bruce Miller <[e-mail]>
Sent: Tuesday, May 4, 2021 11:21 AM
To: michelle obxh2o.com <[e-mail]>
Subject: RE: Income Expense work sheets for Rate Increase/ and updates
Hi Michelle,
Have you heard from Ray about a check?
Bruce Miller
[phone]
From: michelle obxh2o.com
Sent: Monday, May 3, 2021 10:11 AM
To: ray hollowell
Cc: Bruce Miller
Subject: Income Expense work sheets for Rate Increase/ and updates
Good morning,
Please find attaches an excel file with three tabs.
1. The reproduced Rate Increase Work Sheet
2. Annual required operating and maintenance expenses (if able to afford)
3. Capital Improvement expenses (estimated to be expensed over 10 years)
These need to be completed with numbers I do not have. taxes, permit fees, admin expenses.
I will continue to review with David maintenance expense details.
Update on Clarifier:
David and Jonathan have rebuilt the Clarifier and it is operating. He plans to put the clarifier on a timer to preserve
the life of the motor. He does have a clog in the return line that he is still working on where it sat for a while. The
return pump had failed and was replaced this weekend. Pump for replacement was on site.
We have a house for Pogie that is under construction that has no tap and one will need to be installed.
Location is 41197 Breaches Buoy. David, with the help of Poagie's crew looked for the tap over the weekend and no
tap was found.
Two clogs were cleared at Costen Light. Found and cleared before complaint.
Jonathan will be down tomorrow, would like to pick up the operating check and the $600.00 balance on the
February invoice.
Thank you,
Michelle

Rental property Sun Kissed
michelle obxh2o.com <[e-mail]>
Sun 6/20/2021 11:22 AM
To: ray hollowell <[e-mail]>
Good morning,
We have a pump fail at Sun Kissed, 41364 Portside Drive. We will need to replace, this is one of the larger pumps. I
will get a price on it tomorrow.
I need to give you an update on David. He is ok, but had a bit of an accident last week.
Talk to you soon,
Michelle

Re: 41191 Windless Court
Linda Selby <[e-mail]>
Wed 7/7/202 i 5:52 PM
To: michelle obxh2o.com <[e-mail]>
Thank you Michelle:
I am surprised it is rented since he bought it recently and told me he was doing a lot of work.
Ray told me about David!!! So glad he is OK.
We hope to see you all soon.
Sent from my iPhone
Linda Selby
On Jul 7, 2021, at 3:39 PM, michelle obxh2o.com <[e-mail]> wrote:
Good afternoon,
We received a call yesterday evening on sewage backing up into the rental 41191 Windless Court.
This is the same home we received a call from pre -season that David and Jonathan responded to.
Pre season- Jonathan made the first response and found no outside running water to clear blockage,
home under construction. Repairs were being made by owner and property represented by No
Trespassing Signs.
David and Jonathan both responded the following weekend when owner was present. David identified
that the blockage was on the property owner's side of the service. David and Jonathan did provide
some relief at the time. Kinnakeet clean outs were verified and checked as well as man hole locations.
The blockage is on the home owner's property.
Last night's call presented with the same scenario. Outer Beaches Realtor, Roxanne, made initial call.
Advised last night to have the owner's cleanout cap remove to stop backup in cottage. Again,
verification the back up is on the owner's property and advised OBR to contact a plumber.
Thank you,
Michelle Pharr

Re: Clarifier drive
Ray Hollowell <rayehollowell@yahoacom>
Mon 8/16/2021 3:00 PM
To: michelle obxh2o.com <[e-mail]>
That's all?!
Sent from my iPhone
On Aug 16, 2021, at 2:46 PM, michelle obxh2o.com <[e-mail]> wrote:
Mr. Hollowell,
i wanted to provide you with an update that the clarifier drive for the operating external clarifier has
failed.
We ill need to pursue a replacement drive.
Thank you,
Michelle

RE: Flow Meter
Bruce Miller <[e-mail]>
Thu 9/9/2021 8:36 AM
To: michelle obxh2o.com <[e-mail]>; ray hollowell <[e-mail]>
1 will have your check under the mat by 9:00am.
Take care,
Bruce Miller
[phone]
From: michelle obxh2o.com
Sent: Wednesday, September 8, 2021 1:17 PM
To: ray hollowell; Bruce Miller
Subject: Flow Meter
Good afternoon,
Attached is the invoice for the flow meter, 748.90 with tax and shipping. David and Jonathan will be down
tomorrow.
If they could pick up this check, that would be great. Thank you - Michelle
FYI: In order to save some money, I did try making a couple of lower offers for the unit but was denied.

RE: Reminder: WWTP NOV Response Due
Bruce Miller <[e-mail]>
Thu 9/9/2021 4:25 PM
To: michelle obxh2o.com <[e-mail]>
Thanks!
Bruce Miller
[phone]
From: michelle obxh2o.com
Sent: Thursday, September 9, 2021 3:20 PM
To: Bruce Miller; Ray Hollowell; Mark Bissell
Subject: Re: Reminder: WWTP NOV Response Due
I have printed and reviewed the NOVs, 1 can have a response on Monday 11th.
From: Bruce Miller <[e-mail]>
Sent: Thursday, September 9, 20219:00 AM
To: Bruce Miller <[e-mail]>; Ray Hollowell <[e-mail]>; michelle obxh2o.com
<[e-mail]>; Mark Bissell <[e-mail]>
Subject: Reminder: WWTP NOV Response Due
!!!!
II II
Your reminder for WWTP NOV Response Due
n 9/16/2021
All Day

Fw: NOV Response
micheiie obxh2o.com <[e-mail]>
Wed 9/ 15/2021 7:58 AM
To: ray hollowell <[e-mail]>
This was the NOV response with edits, originally drafted in March and than edited and re -sent to you May 28th
From: micheile obxh2o.com
Sent: Friday, May 28, 2021 9:54 AM
To: ray hollowell <[e-mail]>
Subject: NOV Response
Made edits.
Thank you,
Michelle

NOV and Penalty Assessment
michelie obxh2o.com <[e-mail]>
Wed 9/15/2021 3:53 PM
To: ray hollowell <[e-mail]>; Mark Bissell <[e-mail]>
Cr: [e-mail] <[e-mail]>; Bruce Miller <[e-mail]>
Good afternoon,
Please find attached my revised response letter with supporting and required documents. 1 have not seen edits
from Mark Bissell. Please edit my draft as you choose.
There are two required documents that must submitted with the letter and supporting documents of your choice.
The instructions are included as to where to send. This cannot be officially submitted electronically. It will need to
be post marked tomorrow and sent to the mail service center. 1 encourage it be sent FedEx or UPS Ground for
tracking purposes. If you want to send an electronic copy to Robert Tankard as a courtesy, that is ok, but it will not
substitute for complying with a formal response.
I am available to help further if needed.
Thank you,
Michelle