WQCSD0242_NOV-2022-PC-0090_20220310

ROY COOPER.
Governor
ELIZABETH S. BISER
Secretary
S. DANIEL SMITH
Director
NORTH CAROLINA
Environmental Quality
March 10, 2022
Countryside Manor
Attn: Brittany White, Manor Administrator
7700 US Hwy 158
Stokesdale, NC 27357
SUBJECT: Compliance Evaluation Inspection & Notice of Violation: NOV-2022-PC-0090
Countryside Manor Collection System
Permit Number WQCSD0242
Guilford County
Dear Ms. White:
Mr. Ron Boone, of the NC Division of Water Resources (NCDWR), Winston-Salem Regional
Office (WSRO), conducted the subject compliance evaluation inspection, on February 23, 2022.
Mr. Boone met with Ken Wahl and Todd Robinson, both of Enviorlink Inc., who operate the
manor's wastewater treatment plant, as well as you and manor maintenance personnel. Inspection
findings are detailed in the attached Water Compliance Inspection Report and summarized below.
The manor was non -compliant with all requirements of the NC regulations that govern the proper
operation and maintenance of deemed permitted wastewater collection systems.
This office is issuing a Notice of Violation for this inspection. Please be aware that the Division
may take enforcement action against any permittee who fails to comply with any requirement of
their permit. Pursuant to NC General Statute (NCGS) 143-215.6A, a civil penalty of not more than
twenty-five thousand dollars ($25,000.00) may be assessed against any person who violates or
fails to act in accordance with the terms, conditions, or requirements of any permit issued pursuant
to G.S. 143-215.1.
NORTH
D E
neo.rtm.m .f Envim.mo.t.i Ou.i`
North Carolina Department of Environmental Quality Division of Water Resources
Winston-Salem Regional Office 1450 West Hanes Mill Road, Suite 300 I Winston-Salem, North Carolina 27105
336.776.9800

If you have any questions or concerns, please do not hesitate to contact Mr. Boone by phone at
336-776-9690, or by email at [e-mail]. Thank you in advance for your time and
attention to this matter.
Attachments:
1. Water Compliance Inspection Report
2. Envirolink Inc.
773 Sanford Ave
Mocksville, NC 27028
cc: Laserfiche
LD_E
NORTH CAROLINA
gapartmeM of Environmental quaky
Sincerely,
DocuSiiggned by:
L-0ti l . 3Mitr
145B49E225C94EA...
Lon T. Snider, Regional Supervisor
Water Quality Regional Operations Section
Winston-Salem Regional Office
Division of Water Resources, NCDEQ
North Carolina Department of Environmental Quality j Division of Water Resources
Winston-Salem Regional Office 1450 West Hanes Mill Road, Suite 300 I Winston-Salem, North Carolina 27105
336.776.9800

Compliance Inspection Report
Permit: WQCSD0242 Effective: 03/01/00 Expiration: Owner : Mervyn R King
SOC: Effective: Expiration: Facility: Countryside Manor Collection System
County: Guilford 7700 US Hwy 158
Region: Winston-Salem
Contact Person: Mervyn R King
Directions to Facility:
Stokesdale NC 27357
Title: Phone: [phone]
System Classifications:
Primary ORC: Certification: Phone:
Secondary ORC(s):
On -Site Representative(s):
Related Permits:
Inspection Date: 02/23/2022
Primary Inspector: Ron Boone
Secondary Inspector(s):
Entry Time 02:OOPM
1- DocuSigned by:
oruc Boone
�B20F8DD5F2A3460...
3/9/2022
Exit Time: 03:OOPM
Phone: [phone]
Reason for Inspection: Routine Inspection Type: Collection System Inspect Non Sampling
Permit Inspection Type: Deemed permitted collection system management and operation
Facility Status: ❑ Compliant Not Compliant
Question Areas:
▪ Miscellaneous Questions
II Spills/Response Plan
▪ Manholes
(See attachment summary)
▪ General
▪ Inspections
▪ Pump Stations
▪ Grease Control
▪ Lines
Page 1 of 7

Permit: WQCSD0242 Owner - Facility: Mervyn R King
Inspection Date: 02/23/2022
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Inspection Summary:
Ron Boone, of the NC Division of Water Resources (DWR), Winston-Salem Regional Office, met with Ron Wahl and Todd
Robinson, both of EnviroLink Inc, who are contracted to operate the manor's wastewater
treatment system, as well and Brittany White, manor administrator, and manor maintenance personnel on 2/23/22, to
perform a compliance evaluation inspection of the manor's wastewater collection system. The inspection findings are
summarized below and in the following checklist.
Although there were not any apparent problems or ongoing issues, deficiencies, or violations on the collection system
identified during the inspection, the manor is not compliant with any of the requirements they must meet under the NC
regulations that govern the operation and maintenance of deemed permitted wastewater collection systems as listed below:
(1) The collection system shall be effectively maintained and operated at all times to prevent discharge to land or surface
waters and to prevent any contravention of groundwater standards or surface water standards.
No records of operation and maintenance were available during the inspection.
(2) A map of the collection system shall have been developed and shall be maintained.
Original plans for the manor are available but their accuracy is in question. They're also quite old and have begun to
deteriorate. The manor should consider updating the maps and having them redrawn.
(3) An operation and maintenance plan, including pump station inspection frequency, preventative maintenance schedule,
spare parts inventory, and overflow response shall have been developed and implemented.
There is no written O&M plan.
(4) Pump stations that are not connected to a telemetry system shall be inspected by the permittee or its representative
every day, 365 days per year, unless the permittee demonstrates that daily inspections are not necessary because the
pump station has sufficient storage capacity, above the elevation at which the pump activates, to justify a longer inspection
interval. In no case shall the inspection interval exceed seven days. Pump stations that are connected to a telemetry
system shall be inspected once per week.
There are pump stations existing onsite that should be documented and operated and maintained as required.
(5) High -priority sewers shall be inspected by the permittee or its representative once every six -months, and inspections
shall be documented.
It is unknown whether any high priority sewers. The system must be evaluated for their presence and any found must be
documented and properly operated and maintained as required.
(6) A general observation by the permittee or its representative of the entire collection system shall be conducted once per
year.
No such observations have been recorded.
(7) Overflows and bypasses shall be reported to the appropriate Division regional office in accordance with 15A NCAC 02B
.0506(a), and public notice shall be provided as required by G.S. 143-215.1C.
No such overflows have been recorded or reported.
(8) A Grease Control Program shall be in place. For privately owned collection systems, the Grease Control Program shall
include bi-annual distribution of grease education materials to users of the collection system by the permittee or its
Page 2 of 7

Permit: WQCSD0242 Owner - Facility: Mervyn R King
Inspection Date: 02/23/2022
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
representative. Grease education materials shall be distributed more often if required to prevent grease -related sanitary
sewer overflows.
There is no such grease control program established or implemented.
(9) Right-of-ways and easements shall be maintained in the full easement width for personnel and equipment accessibility.
Right-of-ways have not been identified and therefore proper maintenance of them cannot be determined at this point.
(10) Documentation of all these requirements shall be maintained by the collection system owner for three years with the
exception of the map, which shall be maintained for the life of the system.
The collection system owner does not have any documentation from either the past operators or from Envirolink personnel,
who, technically, are not contracted to operate the collection system at this time. Failure of the owner to obtain copies of all
operations and maintenance records demonstrates why the past documentation is unavailable and the owner is in violation
of documentaion requirements.
Page 3 of 7

Permit: WQCSD0242 Owner - Facility: Mervyn R King
Inspection Date: 02/23/2022
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
General
# Is this system a satellite system?
# If Yes, what is system name or permit number?
Is there a overall sewer system map?
Does the map include:
Pipe sizes
Pipe materials (PVC, DIP, etc)
Pipe location
# Flow direction
# Approximate pipe age
# Pump station ID, location and capacity
# Force main air release valve location & type
# Location of satellite connections
Are system maintenance records maintained?
Yes No NA NE
Comment: There are original blueprints of the facility but accuracy and correctness needs to be verified.
Most of the attributes listed above cannot be immediately ascertained when reviewing the
available drawings. The system should be reevaluated and the maps updated and/or redrawn.
Grease Control
Is grease/sewer education program documented with req'd customer distribution?
# Are other types of education tools used like websites, booths, special meetings, etc?
If Yes, what are they? (This can reduce mailing to annual.)
For public systems, is there a Grease Control Program via an ordinance/agreement?
If Yes, does it require grease control devices at applicable locations?
Is the Grease Control Program enforced via periodic inspections/records review?
Is action taken against violators?
Comment: None
Spills and Response Action Plan
# Is system free of known points of bypass?
If No, describe type of bypass and location
# Have there been any sewer spills in the past 3 years?
If Yes, were they reported to the Division if meeting the reportable criteria?
If applicable, is there documentation of press releases and public notices issued?
Are all spills or sewer related issues/complaints documented?
# Are there repeated overflows/problems (2 or more in 12 months) at same location?
# If Yes, is there a corrective action plan?
Yes No NA NE
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Yes No NA NE
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Page4of7

Permit: WQCSD0242 Owner - Facility: Mervyn R King
Inspection Date: 02/23/2022
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Is a Spill Response Action Plan available?
Is a Spill Response Action Plan available for all personnel?
Does the plan include:
# 24-hour contact numbers
# Response time
# Equipment list and spare parts inventory
# Access to cleaning equipment
# Access to construction crews, contractors, and/or engineers
# Source of emergency funds
# Site sanitation and cleanup materials
# Post-overflow/spill assessment
Comment: No spills have been reported and there is no spill plan.
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Inspections Yes No NA NE
Are adequate maintenance records maintained? ❑ • ❑ ❑
Are pump stations being inspected at the required frequency? ❑ • El El
Is at least one complete functionality test conducted weekly per pump station? ❑ • ❑ ❑
Is there a system or plan in place to observe the entire system annually? El • ❑ ❑
Is the annual inspection documented? ❑ • ❑ ❑
# Does the system have any high -priority lines/locations? ❑ ❑ ❑ •
Are inspections of HPL documented at least every 6 months? ❑ ❑ ❑ •
Are new lines being added to the HPL list when found or created? • El El El
Comment: It is unknown whether high priority sewers exist. There are pump stations that need to be
inspected.
Lines/Right-of-Ways/Aerial Lines
Please list the Lines/Right of Ways/Aerial Lines Inspected:
None. None are currently identified.
Are right-of-ways and easements maintained for the full width for access?
If No, give details on temporary access:
Is maintenance documented?
Were all areas/lines inspected free of issues?
Comment: None were inspected because none have been identified.
Manholes
Please list the Manholes Inspected:
None
Are manholes accessible?
# Are manhole covers/vents above grade?
Are manholes free of visible signs of overflow?
Yes No NA NE
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Yes No NA NE
Page5of7

Permit: WQCSD0242 Owner - Facility: Mervyn R King
Inspection Date: 02/23/2022
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Are manholes free of sinkholes and depressions?
Are manhole covers present?
# Are manholes properly seated?
# Are manholes in good condition?
# Are inverts in good condition?
Is flow unrestricted in manholes?
Are manholes free of excessive amounts of grease?
Are manholes free of excessive roots?
Are manholes free of excessive sand?
Are manhole vents screened?
Are vents free of submergence?
Are manholes free of bypass structures or pipes?
Comment: None were inspected because none have been identified.
Pump Stations
Please list the Pump Stations Inspected:
None
# Number of duplex or larger pump stations in system
# Number of vacuum stations in system
# Number of simplex pump stations in system
# Number of simplex pump stations in system serving more than one building
How many pump/vacuum stations have:
# A two-way "auto polling" communication system (SCADA) installed?
# A simple one-way telemetry/communication system (auto -dialer) installed?
For pump stations inspected:
Are they secure with restricted access?
Were they free of by-pass structures/pipes?
Were wet wells free of excessive grease/debris?
# Do they all have telemetry installed?
Is the telemetry system functional?
Is a 24-hour notification sign posted ?
Does the sign include:
Owner Name?
Pump station identifier?
# Address?
Instructions for notification?
24-hour emergency contact numbers?
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Yes No NA NE
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Page6of7

Permit: WQCSD0242 Owner - Facility: Mervyn R King
Inspection Date: 02/23/2022
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Are audio and visual alarms present?
Are audio and visual alarms operable?
# Is there a backup generator or bypass pump connected?
If tested during inspection, did it function properly?
Is the back-up system tested at least bi-annually under normal operating conditions?
# Does it have a dedicated connection for a portable generator?
# Is the owner relying on portable units in the event of a power outage?
# If Yes, is there a distribution plan?
If Yes, what resources (Units/Staff/Vehicles/etc) are included in Plan?
# Does Permittee have the approved percentage of replacement simplex pumps?
Is recordkeeping of pump station inspection and maintenance program adequate?
Do pump station logs include at a minimum:
Inside and outside cleaning and debris removal?
Inspecting and exercising all valves?
Inspecting and lubricating pumps and other equipment?
Inspecting alarms, telemetry and auxiliary equipment?
Comment: It was unsure what pump stations exist on the collection system during the inspection.
Permittee must evaluate this and take all appropriate actions.
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Page 7 of 7