NC0065684_Complaint_20220124

Strickland, Bev
From: Ison, Laurie T <[e-mail]>
Sent: Monday, January 24, 2022 10:03 AM
To: Scheller, Roberto
Subject: RE: [EXTERNAL] Fw: Aqua Sewage plant odors - Stallings - Country Woods East
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Thank you. My manager has been communicating directly with Mr. Eales.
From: Scheller, Roberto <[e-mail]>
Sent: Monday, January 24, 2022 9:44 AM
To: Ison, Laurie T <[e-mail]>
Subject: FW: [EXTERNAL] Fw: Aqua Sewage plant odors - Stallings - Country Woods East
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Laurie:
If you should have any questions in regard to this odor complaint please contact me at my cell 704-677-2315.
From: Scheller, Roberto
Sent: Wednesday, January 19, 2022 3:34 PM
To: Basinger, Corey <[e-mail]>; Pitner, Andrew <[e-mail]>
Subject: FW: [EXTERNAL] Fw: Aqua Sewage plant odors - Stallings - Country Woods East
This complaint was investigated on January 19, 2022 @ 01:14 pm with an unannounced on -site visit to Country Wood
WWTP (NC0065684). The ORC, Keith Shattuck, was present during site review. At time of site visit a slight smell of
hydrogen sulfide was noted near the front gate. MLSS had good brown color with an earthy smell. At time of site visit
effluent was clear with no visible suspended solids or foam. WWTP appeared to be well operated and discharging high
quality effluent. Site exit at 1:41 pm.
From: Gavin Eales <[e-mail]>
Sent: Tuesday, January 18, 2022 6:32 PM
To: Kolleen Dickinson <[e-mail]>
Cc: Pearce, Joseph R <[e-mail]>; Max Hsiang <[e-mail]>; Scheller, Roberto
<[e-mail]>
Subject: RE: [EXTERNAL] Fw: Aqua Sewage plant odors - Stallings - Country Woods East
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I AM SICK AND TIRED OF THIS !!!!
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THIS ENTIRE NEIGHBORHOOD STINKS LIKE CRAP.
What is being done to fix this777777
Really, we simply cannot continue like this.
I am again sending this on to the congressmen and senators and governor of NC as well because NO ONE else is doing
anything to get it fixed.
Kolleen has tried, but she cannot make the powers that be perform.
I really am shocked at the whole matter.
This is a first world country and I fled here with the clothes on my back from South Africa which was a third world
country with the highest murder rate in the world - and i never had this type of shit happening there.
I have been very patient for 5 years ... but I now need action.
Gavin
On Dec 28, 2021, 15:14 -0500, Kolleen Dickinson <[e-mail]>, wrote:
Good Day — I'm going to defer this to Mr. Pearce and to our planning Director Mr. Max Hsiang. I have no idea what
types of documents are available.
Thank you. Respectfully,
r
3tu11idg_S
Kolleen M. Dickinson
Code Enforcement Officer
Town of Stallings
704-821-0316 office
704-238-3323 cell
[e-mail]
www.stallingsnc org
©CI 0
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From: Gavin Eales Gmail <[e-mail]>
Sent: Tuesday, December 28, 2021 3:10 PM
To: Kolleen Dickinson <[e-mail]>
Cc: 'Pearce, Joseph R' <[e-mail]>
Subject: RE: [EXTERNAL] Fw: Aqua Sewage plant odors - Stallings - Country Woods East
Hello
Any news?
It is with great concern that I see extensive building work being done. I would prefer to see the plant being
demolished, not enlarged!
I would like to please be given copies of all publicly available documents for this project, including the Environmental
Management Plan etc,
Many thanks
Gavin Eales
Gmail Account
Tel: [phone]
From: Kolleen Dickinson [mailto:[e-mail]]
Sent: Thursday, December 16, 2021 9:03 AM
To: Gavin Eales <[e-mail]>
Cc: Pearce, Joseph R <[e-mail]>
Subject: RE: [EXTERNAL] Fw: Aqua Sewage plant odors - Stallings - Country Woods East
Good Morning Gavin,
The reason you're not hearing back from Mr. Martin is he's no longer a council member for your district. The new
council member for District 1 is Graham Hall (as of December 13). I will make sure Councilmember Hall has all of the
history on this issue.
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I have included Mr. Pearce, Director of Operations for Aqua North Carolina, Inc, on this email.
Thank you. Respectfully,
Kolleen Dickinson
From: Gavin Eales <[e-mail]>
Sent: Wednesday, December 15, 2021 5:43 PM
To: John Martin <[e-mail]>
Cc: Kolleen Dickinson <[e-mail]>
Subject: RE: [EXTERNAL] Fw: Aqua Sewage plant odors - Stallings - Country Woods East
Hello
I never got a reply to the email below
Please respond
Tonight the smell is too aweful
It has been smelling a lot recently in the evenings but tonight is really bad
What is going on ?
This is totally unacceptable
Thanks
Gavin
On Nov 10, 2021, 10:17 -0500, Gavin Eales Gmail <[e-mail]>, wrote:
Hello
It is with great concern that I see extensive building work being done. I would prefer to see the plant being
demolished, not enlarged!
I would like to please be given copies of all publicly available documents for this project, including the Environmental
Management Plan etc,
Many thanks
4

Gavin Eales
Gmail Account
Tel: [phone]
From: Gavin Eales Gmail [mailto:[e-mail]]
Sent: Friday, July 9, 2021 9:19 AM
To: 'John Martin' <[e-mail]>
Cc: 'Kolleen Dickinson' <[e-mail]>
Subject: RE: [EXTERNAL] Fw: Aqua Sewage plant odors - Stallings - Country Woods East
Thank you John and Kolleen
Looking forward to further action...
The noise is sort of tolerable, but stench is NOT acceptable .
regards
Gavin Eales
Gmail Account
Tel: [phone]
From: John Martin[mailto:[e-mail]]
Sent: Friday, July 9, 2021 7:53 AM
To: John Martin <[e-mail]>
Cc: Kolleen Dickinson <[e-mail]>
Subject: Fw: [EXTERNAL] Fw: Aqua Sewage plant odors - Stallings - Country Woods East
Good Morning All,
Sharing with you the latest on the Aqua fiasco. I'll be responding to this email shortly but I felt it was important to
show you that we continue to try and address the issue, despite the lip service from multiple parties. My sincere
apologies that this is taking so long to be addressed, but I and town staff will keep pushing for a real resolution.
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(all the citizens who have registered a concern with the town regarding the sewage plant are BCC'd on this email)
john
From: Becker, Shannon V <[e-mail]>
Sent: Thursday, July 8, 2021 6:10 PM
To: John Martin <[e-mail]>
Cc: [e-mail] <[e-mail]>; [e-mail] <[e-mail]>; Franklin,
Christopher H <[e-mail]>; Berger, Amanda A <[e-mail]>; Pearce, Joseph R
<[e-mail]>; Basinger, Corey <[e-mail]>; [e-mail]
<[e-mail]>; Alex Sewell <[e-mail]>; Kolleen Dickinson
<[e-mail]>
Subject: RE: [EXTERNAL] Fw: Aqua Sewage plant odors - Stallings - Country Woods East
Good Afternoon Mr. Martin,
My name is Shannon Becker and I am the President for Aqua North Carolina, Inc.
Your concern raised on behalf of the Country Woods East community was brought to my attention by Representative
Arp earlier this year. Since that time our State Director of Operations, Joe Pearce P.E., initiated an investigation into
the drivers and opportunities to help minimize the potential for odor complaints from the treatment plant located
within the community. In addition to significant construction activity to replace key wastewater treatment plant
infrastructure components currently underway, I can assure you that we have already made several improvements
as a result of Mr. Pearce's findings - we will continue to monitor the odor issues in an effort to identify and make
other improvements as deemed appropriate.
Coincidentally, Joe Pearce reached out to request a meeting with the Town Manager, Mr. Sewell, yesterday in
advance of my becoming aware of your email requesting follow-up. Mr. Pearce will be reviewing the attached slide
presentation that summarizes Aqua's efforts taken since January 2021 and discuss other related observations. While
Mr. Pearce is expecting to meet with Mr. Sewell in the near future, I would be happy to arrange a time for Mr. Pearce
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and I to meet with you the week of 7/19 to discuss Aqua's effort to address these concerns. If you agree, please
contact me at 919-653-5770 to arrange a time to meet.
I look forward to meeting you.
Shannon
<image001.png>
Shannon V. Becker
President
Aqua North Carolina, Inc.
202 MacKenan Court
Cary, North Carolina 27511
0: 919.653.5770 F: 833.291.8231
©00
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From: John Martin <[e-mail]>
Sent: Wednesday, July 7, 2021 3:46 PM
To: Franklin, Christopher H <[e-mail]>; Berger, Amanda A <[e-mail]>; Becker,
Shannon V <[e-mail]>
Cc: Alex Sewell <[e-mail]>; Kolleen Dickinson <[e-mail]>
Subject: [EXTERNAL] Fw: Aqua Sewage plant odors - Stallings - Country Woods East
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Good Afternoon,
My name is John Martin and I'm the Councilmen for District 1 in the Town of Stallings here in NC. I'm writing on
behalf of multiple residents of the community who have been impacted by quality of life issues involving both sound
and smell from the Aqua sewage treatment plant in the Country Woods East subdivision in NC. From my perspective,
Aqua has not been responsive to these concerns and the residents are extremely upset over these repeated issues
which appear to be impacting their quality of life as well as property values in the community.
To my knowledge, Aqua has not been responsive to the State not to the local residents however before taking
additional action, I wanted to ensure that you were all aware of the issue and had an opportunity to investigate and
respond timely.
I appreciate your prompt attention to these concerning matters,
john
From: John Martin <[e-mail]>
Sent: Tuesday, July 6, 2021 10:12 AM
To: [e-mail] <[e-mail]>; [e-mail]
<[e-mail]>
Cc: Kolleen Dickinson <[e-mail]>; Alex Sewell <[e-mail]>;
[e-mail] <[e-mail]>; [e-mail] <[e-mail]>
Subject: Re: Aqua Sewage plant odors - Stallings - Country Woods East
Good Morning,
Revisiting this thread as these residents are still impacted by numerous and repeated quality of life issues from this
privately owned and operated sewage treatment plant adjacent to their neighborhoods. I'm aware of numerous
visits, however I'm unaware of any substantial action to address things. What can we do to immediately address the
concerns and start working towards a permanent solution?
Thanks,
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john
From: John Martin
Sent: Thursday, January 7, 2021 1:28 PM
To: [e-mail] <[e-mail]>; [e-mail]
<[e-mail]>
Cc: Kolleen Dickinson <[e-mail]>; Alex Sewell <[e-mail]>;
[e-mail] <[e-mail]>; [e-mail] <[e-mail]>
Subject: Aqua Sewage plant odors - Stallings - Country Woods East
Good Afternoon,
I'm drafting this note today in response to the NCDENR's recent notification to the town of no findings after multiple
complaints of sewage odor by residents. This note is attached for reference (Dean/Paul). As you know, Aqua operates
a private sewage treatment facility adjacent to this subdivision, a facility that has been in operation for multiple years
and licensed by the State of North Carolina. This treatment plant has been a continual source of quality of life
concerns/complaints for the residents for years.
I would invite the DENR agents as well as our State elected officials to visit these two subdivisions during the evening
peak hours, especially during the warmer months. To say that the smell is overpowering is akin to saying water is
wet. While I appreciate the inspection visits that have occurred, these mid -day and afternoon visits are not sufficient
to truly grasp the impact that the current operations of this plant have on the residents of both Country Woods East
and Golden Acres that are closest to such.
No one is suggesting that the plant be retired, however the hope is that the State will take action and require this
highly profitable business to minimize their impact to the adjacent residents. I'm aware that the plant has had some
upgrades in recent years, however I question whether or not the upgrades have sufficiently addressed corresponding
issues arising with additional effluent being treated at the plant.
<image005.png>
Appreciate your attention to this matter,
john
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John N. Martin
Relativity applies to physics not ethics - Albert Einstein
<image006.png>
Town of Stallings
Council- District 1
[phone](mobile)
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is confidential and legally privileged. Please do not read, copy, forward, or store this message unless you are
an intended recipient of it. If you have received this message in error, please forward it to the sender and
delete it completely from your computer system. For auditing purposes, a copy of this message has been saved
in a permanent database.
IMPORTANT NOTICE: This e-mail message is intended to be received only by persons entitled to
receive the confidential information it may contain. E-mail messages may contain information that is confidential and
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