20211512 Ver 1_Undeliverable Mail_20220124

Strickland, Bev
From: Microsoft Outlook
To: [e-mail]
Sent: Monday, January 24, 2022 12:07 PM
Subject: Undeliverable: Legacy DWR#20211512
Office365
Your message [e-mail] couldn't be delivered.
jshpiegel wasn't found at gmail.com.
colleen.cohn
Action Required
Unknown To address
Office 365
jshpiegel
Recipient
How to Fix It
The address may be misspelled or may not exist. Try one
or more of the following:
• Send the message again following these steps: In
Outlook, open this non -delivery report (NDR) and
choose Send Again from the Report ribbon. In
Outlook on the web, select this NDR, then select the
link "To send this message again, click here." Then
delete and retype the entire recipient address. If
prompted with an Auto -Complete List suggestion
don't select it. After typing the complete address, click
Send.
• Contact the recipient (by phone, for example) to check
that the address exists and is correct.
• The recipient may have set up email forwarding to an
incorrect address. Ask them to check that any
forwarding they've set up is working correctly.
• Clear the recipient Auto -Complete List in Outlook or
Outlook on the web by following the steps in this
article: Fix email delivery issues for error code 5.1.1 in
Office 365, and then send the message again. Retype
the entire recipient address before selecting Send.
i

If the problem continues, forward this message to your
email admin. If you're an email admin, refer to the More
Info for Email Admins section below.
Was this helpful? Send feedback to Microsoft.
More Info for Email Admins
Status code: 550 5.1.1
This error occurs because the sender sent a message to an email address
outside of Office 365, but the address is incorrect or doesn't exist at the
destination domain. The error is reported by the recipient domain's
email server, but most often it must be fixed by the person who sent the
message. If the steps in the How to Fix It section above don't fix the
problem, and you're the email admin for the recipient, try one or more
of the following:
The email address exists and is correct - Confirm that the recipient
address exists, is correct, and is accepting messages.
Synchronize your directories - If you have a hybrid environment and
are using directory synchronization make sure the recipient's email
address is synced correctly in both Office 365 and in your on -premises
directory.
Errant forwarding rule - Check for forwarding rules that aren't
behaving as expected. Forwarding can be set up by an admin via mail
flow rules or mailbox forwarding address settings, or by the recipient via
the Inbox Rules feature.
Mail flow settings and MX records are not correct - Misconfigured
mail flow or MX record settings can cause this error. Check your Office
365 mail flow settings to make sure your domain and any mail flow
connectors are set up correctly. Also, work with your domain registrar to
make sure the MX records for your domain are configured correctly.
For more information and additional tips to fix this issue, see Fix email
delivery issues for error code 550 5.1.1 in Office 365.
Original Message Details
Created Date: 1/24/2022 5:06:33 PM
Sender Address: [e-mail]
Recipient Address: [e-mail]
Subject: Legacy DWR#20211512
Error Details

Reported error:
DSN generated by:
Message Hops
550-5.1.1 The email account that you tried to
reach does not exist. Please try 550-5.1.1 double-
checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at 550
5.1.1
https://supportgoogle.com/mail/?p=NoSuchUser
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From: "Cohn, Colleen M" <[e-mail]>
To: "[e-mail]" <[e-mail]>, Kevin Martin
<[e-mail]>
CC: "Norton, April R CIV USARMY CESAW (USA)" <[e-mail]>
Subject: Legacy DWR#20211512
Thread -Topic: Legacy DWR#20211512
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Date: Mon, 24 Jan 2022 17:06:33 +0000
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