WQ0002284_ORC Communication_20220111

Strickland, Bev
From: michelle obxh2o.com <[e-mail]>
Sent: Tuesday, January 11, 2022 3:40 PM
To: Tankard, Robert
Subject: [External] Fw: [EXT] Fw: Emergency Gear Reducer Replacement
Attachments: 2021-497669.pdf
CAUTION: External email. Do not click links or open attachments unless you verify. Send all suspicious email as an attachment to
Report Spam.
Mr. Tankard,
This is the email thread referencing the locating of the gear reducer for the clarifier. If you follow through to
the end, you can see why this has been a very difficult search.
Thank you,
Michelle Pharr
From: michelle obxh2o.com <[e-mail]>
Sent: Thursday, December 9, 2021 9:50 AM
To: ray hollowell <[e-mail]>
Cc: Mark Bissell <[e-mail]>
Subject: Fw: [EXT] Fw: Emergency Gear Reducer Replacement
From: michelle obxh2o.com <[e-mail]>
Sent: Wednesday, December 1, 2021 10:51 AM
To: ray hollowell <[e-mail]>; Mark Bissell <[e-mail]>
Subject: Fw: [EXT] Fw: Emergency Gear Reducer Replacement
Ray and Mark,
Found a replacement for the clarifier gear reducers.
Please have Mark verify that this is the solution.
Thank you,
Michelle
From: Robinson, Fergus D <[e-mail]>
Sent: Wednesday, December 1, 2021 7:40 AM
To: michelle obxh2o.com <[e-mail]>
Subject: RE: [EXT] Fw: Emergency Gear Reducer Replacement
Good Morning Michelle,
i

Please see the attached quote. The Perfection Gear #NCD11374S is no longer available and has been obsolete for many
years. The replacement is the Winsmith Gear Reducer listed on the quote. I will throw in the two small sprockets that
will be needed for free. This gear reducer is the one we use all the time for replacement. When you get ready to order
please sign the quote with your PO and email to me.
Thanks
Fergus
From: michelle obxh2o.com <[e-mail]>
Sent: Tuesday, November 30, 2021 10:22 AM
To: Robinson, Fergus D <[e-mail]>
Subject: Fw: [EXT] Fw: Emergency Gear Reducer Replacement
[This message came from an external mail server outside of the company.]
Good morning Mr. Robinson,
I was given your company's contact information and am trying to connect regarding a replacement part. This
is an emergency and need to find two Gear reducers, pictures attached. This is a side feed with shaft coming
out of the top. This was installed in a waste water utility for the clarifiers.
I have left of couple of messages and realizing you are probably remote working. If you could contact me at
252-305-2744, I would greatly appreciate any help on locating this part.
Thank you,
Michelle Pharr
Albemarle Environmental
From: Richard Elkins Jr. <[e-mail]>
Sent: Monday, November 29, 2021 10:32 AM
To: michelle obxh2o.com <[e-mail]>
Subject: RE: [EXT] Fw: Emergency Gear Reducer Replacement
Good Morning,
Regarding this unit, I heard back from Winsmith and they are unable to provide a quote for this
because it is proprietary to US Filter, please see below. If you would like I can send the pictures to
other manufacturers to see if they are able to quote a replacement for you, just let me know. Thank
you, Richard
Richard,
Unfortunately this unit is exclusive to US Filter and they buy through an Applied branch in Thomasville, GA
229-226-5733 if you want to pass it along to your customer. For future inquiries we discourage sending
requests direct to individual team members as there would be a delay in the event of an absence or vacation.
Please use service winsmith.com for quote requests and orders a winsmith.com when placing PO's.
a
2

Kory Phillippi
Customer Service Rep II
email: [e-mail] I office: [phone] I fax: [phone]
Peerless-Winsmith, Inc. 1172 Eaton St. Springville, NY 14141 I www.winsmith.com
Richard Elkins Jr.
Customer Service Representative
Ir IJTION
1220-D FLEETWAY DRIVE
CHESAPEAKE, VA 23323
T:757-487-0311 I F:757-487-2448
[e-mail] I www.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If
you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this
information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-
mail if you have received this e-mail in error.
From: michelle obxh2o.com <[e-mail]>
Sent: Wednesday, November 24, 2021 10:59 AM
To: Richard Elkins Jr. <[e-mail]>
Subject: [EXT] Fw: Emergency Gear Reducer Replacement
External Email: Proceed with Caution!
Richard,
The information in in the email thread below, re who I was speaking with at Winsmith. It is a side feed with
shaft coming out the top.
Thank you,
Michelle Pharr
From: Phillippi, Kory <[e-mail]>
Sent: Wednesday, November 24, 2021 10:36 AM
To: michelle obxh2o.com <[e-mail]>
Subject: RE: Emergency Gear Reducer Replacement
Michelle,
Thank you for your inquiry but I do not see you as a customer of ours on my system and we do not sell direct
so you will need to contact one of our distributors. You can locate one by using the link below;
http://www.winsmith.com/where-to-buy/zip-code-locator/
3

Kory Phillippi
Customer Service Rep II
email: [e-mail] I office: [phone] I fax: [phone]
Peerless-Winsmith, Inc. 1172 Eaton St. Springville, NY 14141 I www.winsmith.com
The information contained in this communication and any attachments is confidential and may be privileged, and is for the sole
use of the intended recipient(s). Any unauthorized review, use, disclosure, reproduction or distribution is prohibited. If you are
not the intended recipient, please notify the sender immediately by replying to this message and destroy all copies of this message
and any attachments. The sender is neither liable for the proper and complete transmission of the information contained in this
communication, nor for any delay in its receipt.
From: Behm, Phil <[e-mail]>
Sent: Wednesday, November 24, 2021 10:21 AM
To: michelle obxh2o.com <[e-mail]>
Cc: Pietzsch, Carl <[e-mail]>; Phillippi, Kory <[e-mail]>; Kozak, Edward
<[e-mail]>
Subject: RE: Emergency Gear Reducer Replacement
This is similar but not a drop in
4

5

www.Winsmith.com
PERFECTION GEAR
Philip Behm
Engineering Manager
Perfection Gear Business Unit
email: [e-mail] I direct : [phone] I office: [phone]
Perfection Gear/Peerless-Winsmith, Inc. 19 N. Bear Creek Rd. Asheville, NC 28806
www.winsmith.com
The information contained in this communication and any attachments is confidential and may be privileged, and is for th
unauthorized review, use, disclosure, reproduction or distribution is prohibited. If you are not the intended recipient, please not
message and destroy all copies of this message and any attachments. The sender is neither liable for the proper and complete trai
communication, nor for any delay in its receipt.
6

From: michelle obxh2o.com <[e-mail]>
Sent: Wednesday, November 24, 2021 9:47 AM
To: Behm, Phil <[e-mail]>
Subject: Emergency Gear Reducer Replacement
Philip,
Please find attached the gear reducer that we need two replacements.
This is a side feed with the shaft coming out the top.
Thank you for being here today, day before a long holiday weekend! Most appreciated.
Michelle Pharr
Albemarle Environmental
252-305-2744
Could you please reply and let me kow you received.