WQCS00366_Compliance Evaluation Inspection_20210812

Compliance Inspection Report
Permit: WQCS00366 Effective: 10/01/17 Expiration: 09/30/25 Owner : Carolina Water Service Inc of North Carolina
SOC: Effective: Expiration: Facility: White Oak Estates Collection System
County: Onslow
Region: Wilmington
Contact Person: Tony Konsul
Directions to Facility:
System Classifications: CS2,
Primary ORC: Gregory D Spillman
Secondary ORC(s):
On -Site Representative(s):
On -site representative
Related Permits:
Title: Regional Manager
Certification: 1005812
Gregory D Spillman
Phone: [phone]
Phone:
NC0031577 Carolina Water Service Inc of North Carolina - White Oak Estates WWTP
Inspection Date: 08/12/2021
Entry Time 09:OOAM Exit Time: 11:OOAM
Primary Inspector: Brian S West Phone: [phone]
Secondary Inspector(s):
Reason for Inspection: Routine Inspection Type: Collection System Inspect Non Sampling
Permit Inspection Type: Collection system management and operation
Facility Status: ❑ Compliant Not Compliant
Question Areas:
▪ Miscellaneous Questions
II Capital Improvement Plan
▪ Inspections
▪ Lines
(See attachment summary)
▪ General
▪ Map
▪ Spill Response Plan
▪ Pump Stations
▪ Sewer & FOG Ordinances
▪ Reporting Requirements
▪ Spills
Page 1 of 7

Permit: WQCS00366 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 08/12/2021
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Inspection Summary:
Routine compliance inspection with Greg Spillman. Please see comments under each section of the report. Please inform
this office when alarm systems and pump #2 are functional at PS #1. System status will be deemed compliant upon
completion of these items verfied by follow-up site visit
Page 2 of 7

Permit: WQCS00366 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 08/12/2021
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
General
Is there a properly designated primary ORC and at least one back-up of proper grade?
Are logs being reviewed by the system management or owner on a regular basis?
# What is that frequency?
# Are there any issues being addressed currently or any in the planning stages?
Is there a specific pump failure plan available for all pump stations?
Does plan indicate if pump parts/new pumps are in spare parts/equipment inventory?
Are new/significantly upgraded pump stations equipped with anti -corrosion materials?
Does the permittee have a copy of their permit?
# Is permit expiring within the next 6 months?
If Yes, has the Permittee applied for renewal?
Comment: Need to designate properly cettified backup operator
Sewer and FOG Ordinances
Is Sewer Use Ordinance (SUO) or other Legal Authority available?
Does it appear that the Sewer Use Ordinance is enforced?
Is there a Grease Control Program that legally requires grease control devices?
What is the standard grease trap cleaning requirement in the FOG ordinance?
Is Grease Control Program enforced via periodic inspections/records review?
Is action taken against violators?
# Have satellite systems adopted an equivalent or more stringent ordinance?
Is grease/sewer education program documented with req'd customer distribution?
# Are other types of education tools used like websites, booths, special meetings, etc?
If Yes, what are they? (This can reduce mailing to annual.)
Comment: Documented FOG factsheet mailings to customers 2/year; last done 7/21/21. Several grease
traps at strip mall and school are inspected by operators routinely
Yes No NA NE
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designate backup
operator
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Capital Improvement Plan
Has a Capital (CIP) or System Improvement Plan been developed and adopted?
Is it designated for wastewater only or does it have a dedicated section?
Does CIP cover three to five year period of earmarked improvements?
Does CIP include description of project area?
Does CIP include description of existing facilities?
Does CIP include known deficiencies?
Does CIP include forecasted future needs?
Yes No NA NE
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Yes No NA NE
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Comment: No current CIP on hand. Utility is currently drafting a 5 year CIP that will inlcude line camera
work to address significant I&I issues in the system
Page 3 of 7

Permit: WQCS00366 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 08/12/2021
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Map Yes No NA NE
Is there a overall sewer system map? • ❑ ❑ ❑
Does the map include:
Pipe Type (GS/FM) • ❑ ❑ ❑
Pipe sizes • ❑ ❑ ❑
Pipe materials (PVC, DIP, etc) ❑ • ❑ ❑
Pipe location • ❑ ❑ ❑
Flow direction • ❑ ❑ ❑
Approximate pipe age ❑ • ❑ ❑
Pump station ID, location and capacity • ❑ ❑ ❑
# Force main air release valve location & type ❑ ❑ • ❑
# Location of satellite connections ❑ ❑ • ❑
Is the map being updated for changes/additions within 1 year of activation? ❑ ❑ • ❑
Comment: Map covers all areas of CS and appears up to date. There is one area in the subdivision
planned for future development at end of Broadleaf Dr
Reporting Requirements Yes No NA NE
# Have there been any sewer spills in the past 3 years? ❑ • ❑ ❑
If Yes, were they reported to the Division if meeting the reportable criteria? ❑ ❑ • ❑
If applicable, is there documentation of press releases and public notices issued? ❑ ❑ • ❑
Is an Annual Wastewater Performance Report being filed with the Division, if required? ❑ ❑ • ❑
Is the report being made available to all its sewer customers? ❑ ❑ • ❑
# How is it being made available?
Comment:
Inspections Yes No NA NE
Are adequate maintenance records maintained? • ❑ ❑ ❑
Are pump stations being inspected at the required frequency? • ❑ ❑ ❑
# Is at least one complete functionality test conducted weekly per pump station? • ❑ ❑ ❑
Is there a system or plan in place to observe the entire system annually? • ❑ ❑ ❑
Is the annual inspection documented? ❑ • ❑ ❑
# Does the system have any high -priority lines/locations? • ❑ ❑ ❑
Are inspections of HPL documented at least every 6 months? • El El El
Are new lines being added to the HPL list when found or created? ❑ ❑ • ❑
Comment: Operators keep electroninc records on (Pads to include routine inspections and maintenance
Spill Response Action Plan
Is a Spill Response Action Plan available?
Yes No NA NE
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Page4of7

Permit: WQCS00366 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 08/12/2021
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Is a Spill Response Action Plan available for all personnel?
Does the plan include:
24-hour contact numbers
Response time
Equipment list and spare parts inventory
Access to cleaning equipment
Access to construction crews, contractors, and/or engineers
Source of emergency funds
Site sanitation and cleanup materials
Post-overflow/spill assessment
Does the Permittee appear to respond within 2 hours of first knowledge of a spill?
Comment:
Spills
Is system free of known points of bypass?
If No, describe type of bypass and location
Are all spills or sewer related issues/complaints documented?
# Are there repeated overflows/problems (2 or more in 12 months) at same location?
# If Yes, is there a corrective action plan?
Comment: No reported SSOs since 2017
Lines/Right-of-Ways/Aerial Lines
Please list the Lines/Right of Ways/Aerial Lines Inspected:
Right of ways to PSs visited are well maintained. High priority line (FM through undeveloped area Braodleaf
Drive) is inspected every 6 months
Are right-of-ways/easements maintained for full width for access by staff/equipment?
If No, give details on temporary access:
Is maintenance documented?
Are gravity sewer cleaning records available?
Has at least 10% of lines older than 5 yrs been cleaned annually?
Were all areas/lines inspected free of issues?
Comment: Most recent cleaning White Oak Blvd during 5/21 documented
Pump Stations
Please list the Pump Stations Inspected:
PS #1 (96 White Oak Blvd), PS #2 (164 Balsam Ct)
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Yes No NA NE
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Yes No NA NE
# Number of duplex or larger pump stations in system 5
# Number of vacuum stations in system 0
# Number of simplex pump stations in system 0
# Number of simplex pump stations in system serving more than one building 0
Page5of7

Permit: WQCS00366 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 08/12/2021
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
How many pump/vacuum stations have:
# A two-way "auto polling" communication system (SCADA) installed?
# A simple one-way telemetry/communication system (auto -dialer) installed?
For pump stations inspected:
Are they secure with restricted access?
Were they free of by-pass structures/pipes?
Were wet wells free of excessive grease/debris?
# Do they all have telemetry installed?
Is the communication system functional?
Is a 24-hour notification sign posted ?
Does the sign include:
Owner Name?
Pump station identifier?
# Address?
Instructions for notification?
24-hour emergency contact numbers?
Are audio and visual alarms present?
Are audio and visual alarms operable?
# Is there a backup generator or bypass pump connected?
If tested during inspection, did it function properly?
Is the back-up system tested at least bi-annually under normal operating conditions?
# Does it have a dedicated connection for a portable generator?
# Is the owner relying on portable units in the event of a power outage?
# If Yes, is there a distribution plan?
If Yes, what resources (Units/Staff/Vehicles/etc) are included in Plan?
# Does Permittee have the approved percentage of replacement simplex pumps?
Is recordkeeping of pump station inspection and maintenance program adequate?
Do pump station logs include at a minimum:
Inside and outside cleaning and debris removal?
Inspecting and exercising all valves?
Inspecting and lubricating pumps and other equipment?
Inspecting alarms, telemetry and auxiliary equipment?
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Page6of7

Permit: WQCS00366 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 08/12/2021
Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Comment: Company protocol requires operator documentation (recorded on !Pad) that all required
routine maintenance activities are performed. One portable generator is available for
connection to all PS's. Unit is tested weekly and under contract for quarterly PM.
PS#1- Neither telemetry nor on -site A/V alarms were functional during visit. Pump #2 is
currenity out of service. Due to the age of the pump, service is not optional and a new pump is
on order. Please inform this office when alarm systems are functional and new pump has been
installed. Flooding in this area has caused some erosion around the station well which needs
to be addressed with fill/stabilization.
PS#2- Station is also older but all systems appeared functional during the visit. The control
panel wooden supports are showing rot at the base and should be monitored for replacement
as needed
Page 7 of 7