WQCS00174_Renewal (Application)_20210429

KAIAI Carolina Water Service
of North Carolinae'
April 9, 2021
NCDEQ-DWR RECEIVED
Water Quality Permitting Section
PERCS Unit APR 2 9 2021
Attention: PERCS Unit Supervisor
Collection System Renewal NCDEQ/DWPJNPDES
1617 Mail Service Center
Raleigh NC 27699-1617
Re: Sugar Mountain Collection System
Permit# W 174
QCS00
Renewal Request
Dear Sir/Madame:
Please find enclosed application and attachments and consider this letter as our official request to
renew the Collection System Permit for the facilityreferenced above.
Y
If you should have any questions or need any additional information, please do not hesitate to call me at
704-319-0523 or by email at Tony.Konsul(Wcarolinawaterservicenc.con
Thank you in advance for your attention.
Sincerely,
Tony Konsul
Director, State Operations
Enclosures; (1)CSA 04-16 permit application, (1) CPCN, (1) Pump station list, (1) High Priority list, (1)
Capital improvement plan, (1) Response Action Plan, (1) Contingency Plan, (1) Comprehensive Collection
System Map, (1)Compliance letter
•4944 Parkway Plaza Blvd.Ste 375 • Charlotte, North Carolina 28217 • 800-525-7990

State of North Carolina
DWR Department of Environmental Quality
Division of Water Resources
15A NCAC 02T.0400—SYSTEM-WIDE WASTERWATER COLLECTION SYSTEMS
Division of Water Resources INSTRUCTIONS FOR FORM CSA 04-16&SUPPORTING DOCUMENTATION
Documents shall be prepared in accordance with 15A NCAC 02T .0100, 15A NCAC 02T .0400, and all relevant
Division Policies. Failure to submit all required items will necessitate additional processing and review time.
For more information, visit the System-wide Collection System Permitting website:
General—When submitting an application to the Pretreatment,Emergency Response,&Collection Systems(PERCS)Unit,
please use the following instructions as a checklist in order to ensure all required items are submitted. Adherence to these
instructions and checking the provided boxes will help produce a quicker review time and reduce the amount of requested
additional information.
The Applicant shall submit one original and one cope of the application and supporting documentation.
A. Cover Letter
® Submit a cover letter listing all items and attachments included in the permit application package
B. No Application Fee Required
➢ No application fee is necessary. The penmittee will be billed an annual fee upon issuance of the permit
> The appropriate annual fee for systemwide wastewater collection system permits may be found at:
➢ Annual Non-Discharge Fees
C. System-Wide Wastewater Collection System(FORM: CSA 04-16)Application:
• Submit the completed and appropriately executed System-wide Wastewater Collection System (FORM: CSA 04-
16) application. Any unauthorized content changes to this form shall result in the application package being
returned. If necessary for clarity or due to space restrictions,attachments to the application may be made, as long
as the attachments are numbered to correspond to the section and item to which they refer.
® If the Applicant Type in Section I.3 is a Privately-Owned Public Utility, provide the Certificate of Public
Convenience and Necessity(CPCN)from the North Carolina Utilities Commission demonstrating the Applicant is
authorized to hold the utility franchise for the area to be served by the wastewater collection system,or
❑ Provide a letter from the North Carolina Utilities Commission's Water and Sewer Division Public Staff stating an
application for a franchise has been received and that the service area is contiguous to an existing franchised area
or that franchise approval is expected.
O If the Applicant Type in Section 1.3 is a corporation or company, provide documentation if it is registered for
business with the North Carolina Secretary of State.
D. General Information:
➢ The Authorized signing official listed in Section 1.4 should match with that of the Applicant certification page in
accordance with 15A NCAC 02T.0106(b). Per 15A NCAC 02T.0106(c),an alternate person may be designated
as the signing official if a delegation letter is provided from a person who meets the criteria in 15A NCAC 02T
.0106(b).
➢ NOTE - Public Works Director's are not authorized to sign this permit application according to the rule
unless they arc delegated.
INSTRUCTIONS FOR APPLICATION CSA 04-16&SUPPORTING DOCUMENTATION Page 1 of 5

E. Summary of Attachments Required:
• Instruction A: Cover Letter
• Instruction C: Application
• Instruction C: Ownership Documentation(i.e.CPCN)(If necessary)
❑ Instruction D: Delegation Letter(If necessary for signing official) Already on file
El Section IV.3 Pump Station List
® Section IV.4 High Priority Lines List
• Section V.4 Annual Budget for Collection System(Updated and Approved)
® Section V.6 Capital Improvement Plan(Updated and Approved)
® Section VI.2 Response Action Plan
• Section VI.4 Contingency Plan
® Section VI.6 Comprehensive Collection System Map
• Section VII Note Any Potential Compliance Issues
THE COMPLETED APPLICATION PACKAGE INCLDING ALL SUPPORTING INFORMATION AND
MATERIALS,SHOULD BE SENT TO:
NCDEQ-DWR
Water Quality Permitting Section
PERCS UNIT
By U.S.Postal Service: By Courier/Special Delivery:
Attn:PERCS Unit Supervisor 512 N.SALISBURY ST.Suite 925
1617 MAIL SERVICE CENTER RALEIGH,NORTH CAROLINA 27604
RALEIGH,NORTH CAROLINA 27699-1617
TELEPHONE NUMBER: [phone]
INSTRUCTIONS FOR APPLICATION CSA 04-16&SUPPORTING DOCUMENTATION Page 2 of 5

I. APPLICANT INFORMATION:
1. Applicant's name(Municipality,Public Utility,etc):Carolina Water Service of North Carolina
2. Facility Information: Name: Sugar Mountain Collection System Permit No.:WQCS00174
3. Applicant type: ❑Municipal ❑State ®Privately-Owned Public Utility
❑County ❑Other:
4. Signature authority's name:Tony Konsul per 15A NCAC 02T.0106(b)
Title:Director,State Operations
5. Applicant's mailing address:4944 Parkway Plaza Boulevard,Suite 375
City: Charlotte State:NC Zip:28224-0908
6. Applicant's contact information:
Phone number:[phone] Fax number:( ) - Email address:Tony.KonsulOcarolinawaterservicenc.com
II. CONTACT/CONSULTANT INFORMATION:
1. Contact Name:Tony Konsul
2. Title/Affiliation:Director,State Operations
3. Contact's mailing address:4944 Parkway Plaza Blvd
4. City:Charlotte State:NC Zip:28224-0908
5. Contact's information:
Phone number:[phone] Fax number:( ) - Email address:[e-mail]
III. GENERAL REQUIREMENTS:
1. New Permit or Permit Renewal? El New ®Renewal
2. County System is located in: Avery County
3. Owner&Name of Wastewater Treatment Facility(ies)receiving wastewater from this collection system:
Owner(s)&Name(s):Carolina Water Service of North Carolina
4. WWTF Permit Number(s): NC0022900
5. What is the wastewater type? 100%Domestic or %Industrial(See 15A NCAC 02T.0103(20))
I
—i Is there a Pretreatment Program in effect?❑Yes or®No
6. Wastewater flow:0.208 MGD(Current average flow of wastewater generated by collection system)
7. Combined permitted flow of all treatment plants: 0_5 MGD
8. Explain how the wastewater flow was determined: El 15A NCAC 02T.0114 or®Representative Data(Jan—Dec DMR)
9. Population served by the collection system: 2700=(1080 connections x 2.5)
IV. COLLECTION SYSTEM INFORMATION:
1. Line Lengths for Collection System:
Sewer Line Description Length
Gravity Sewer 5.6(miles)
Force Main 2.0(miles)
Vacuum Sewer 0(miles)
Pressure Sewer 0(miles)
APPLICATION CSA 04-16 Page 3 of 5

2. Pump Stations for Collection System:
Pump Station Type Number
Simplex Pump Stations(Serving Single Building) 0
Simplex Pump Stations(Serving Multiple Buildings) 0
Duplex Pump Stations 9
3. Submit a list of all major(i.e.not simplex pump station serving a single family home)pump stations. Include the following
information:
➢ Pump Station Name
➢ Physical Location
D. Alarm Type(i.e.audible,visual,telemetry,SCADA)
➢ Pump Reliability(Can convey peak hourly wastewater flow with largest single pump out of service)
> Reliability Source(permanent/portable generator,portable pumps)
➢ Capacity of Station(Pump Station Capacity in GPM)
4. Submit a list of all high priority lines according per 15A NCAC 02T.0402(2)known to exist in the collection system. Head
the list with"Attachment A for Condition V(4)"and include the system name.
➢ Use the same line identification regularly used by the applicant
> Indicate type of high priority line(i.e.aerial),material and general location
V. COLLECTION SYSTEM ADMINISTRATION:
1. Provide a brief description of the organizational structure that is responsible for management, operation and maintenance of
the collection system.
Director.State Operations,Area Manager,ORC,Lead Operator,Operator
2. Indicate the current designated collection system operators for the collection system per ISA NCAC 08G.0201
Main ORC Name: Cody Marlowe Certification Number: 1006967
Back-Up ORC Name:Ronnie Reece Certification Number: 1005849
See the"WQCS Contacts and ORC Report"for a current listing of the ORC(s)the Division has on file for WQCS permit
3. Approximate annual budget for collection system only: $31K approximately
4. Submit a copy of your current annual budget.
5. Approximate capital improvement budge for the collection system only: $250K approximately
6. Submit a copy of your current capital improvement plan.
7. Is this collection system currently a satellite system El Yes or®No
8. Do any satellite systems discharge to this collection system❑Yes or®No(If yes complete table below)
Satellite System Contact Information(Name,Address,Phone Number)
Complete for Satellite Systems that have a flow or capacity greater than 200,000 GPD(Average daily flow)
9. List any agreements or ordinances currently in place to address flows from satellite systems:
N/A
APPLICATION CSA 04-16 Page 4 of 5

VI. COLLECTION SYSTEM COMPLIANCE:
1. Is a Response Action Plan currently in place®Yes or❑No
2. If Yes,submit a copy of the Response Action Plan or see table 6 below.
3. Is a pump station contingency plan currently in place?®Yes or❑No
4. If Yes,submit a copy of the pump station contingency plan or see table 6 below.
5. Is a comprehensive collection system map currently in place? Z Yes or❑No
6. Submit a submit a copy of the collection system map(CD or hardcopy)or indicate a schedule for completion
7. Thoroughly read and review the System-Wide Collection System Permit Conditions. Typically compliance schedules
are only offered to NEW permit applicants and NOT permit renewals. Any compliance dates must be included within
the permit prior to issuance or the permit holder will be found in violation upon inspection.
Current If no,Indicate a Typical
Permit Condition Compliance Compliance
Compliance? Date Schedule
I(4)—Grease ordinance with legal authority to inspect/enforce ❑Yes ®No 12—18 mo.
I(5)— Grease inspection and enforcement program ®Yes ❑No 12—18 mo.
I(6)—Three to five year current Capital Improvement Plan. ®Yes ❑No 12—18 mo.
I(8)—Pump station contingency plan ®Yes ❑No 3 mo.
I(9)—Pump station identification signs. ®Yes ❑No 3 mo.
1(11)—Functional and conspicuous audible and visual alarms. ®Yes ❑No 3—6 mo.
II(5)—Spare pumps for any station where one pump cannot
handle peak flows alone(in a duplex station,the 2"d pump is ®Yes ❑No 6—9 mo.
the spare if pump reliability is met).
11(7)—Accessible rights-of-way and easements. ®Yes ❑No 6— 12 mo.
II(9)—Response action plan with Items 9(a—h). ®Yes ❑No 3 mo.
11I(3)—Comprehensive collection system map ®Yes El No 10%per year
For conditions not listed,compliance dates are not typically offered. List any permit conditions that may be difficult for the
applicant to meet(attach clarification if needed):
VII. APPLICANT'S CERTIFICATION per 15A NCAC 02T.0106(b):
I,Tony Konsul Director,State Operations attest that this application for Carolina Water Service of North Carolina
(Signature Authority's Name&Title from Item L4) (Facility name from Item I.1)
has been reviewed by me and is accurate and complete to the best of my knowledge. I understand that if all required parts of this
application are not completed and that if all required supporting information and attachments are not included,this application package
will be returned to me as incomplete.
Note: In accordance with NC General Statutes 143-215.6A and 143-215.6B,any person who knowingly makes any false statement,
representation, or certification in any application shall be guilty of a Class 2 misdemeanor which may include a fine not to exceed
$10,000 as well as civil penalties up to$25,000 per violation.
oybN��a p_d�.n.orian
Tony Konsul a�*rOctenent
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Signature: „ Date:
APPLICATION CSA 04-16 Page 5 of 5

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NORTH CAROLINA
PUBLIC STAFF
UTILITIES COMMISSION
October 4, 1995
Carolina Water Service of N. C.
5701 Westpark Drive, Suite 101
Charlotte, North Carolina 28224
Re: Sugar Mountain
Avery County
Dear Sir:
This letter is to certify that Carolina Water Service of North Carolina
has been granted a Certificate or Public Convenience and Necessity to provide
water and sewer utility service in the above subdivision under Docket No. W-
482, Sub 1 . This utility company is under the jurisdiction of and subject to the requirements of the North Carolina Utilities Commission.
If we can be of further assistance to you, please do not hesitate to
contract this office.
Sincerely,
/0,4
Andy L`e'e, i recto r
Public Staff - Water Division
AL:su
Executive Director Communications Economic Research Legal
733-2435 733-2810 733-2902 6 Transportation
733-7766on
3-776b
Accounting Consumer Services Electric Natural Gas
733-4279 733-9277 733-2267 733-4326Wat
733-5 6r
610
P.O.Box 29520^ Raleigh,North Carolina 27626-0520 o Fax [phone]
An Equal Opportunity Affirmative Aerie» '!'P F ' '3e 1.

Carolina Water Service
VW of North Caroline
Sugar Mountain — Pumping Stations
Permit - WQCS00174
Condition 11.6.
• Sugar Mountain Pump Station#1—Located at 4196 NC Highway, Seven Devils,NC 28604.
Station has(2) 25hp pumps with a capacity of 180 gallons per minute each.Station equipped
with audio,visual and telemetry alarms. Portable generators available if needed.
• Sugar Mountain Pump Station#2—Located at 4246 Tynecastle Highway, Banner Elk, NC 28604.
Station has(2)30hp pumps with a capacity of 250 gallons per minute each. Station equipped
with audio,visual and telemetry alarms. Portable generators available if needed.
• Sugar Mountain Pump Station#3—Located at 3943 Tynecastle Highway, Banner Elk, NC 28604.
Station has(2) 15hp pumps with a capacity of 400 gallons each. Station equipped with audio,
visual and telemetry alarms. Portable generators available if needed.
• Sugar Mountain Pump Station#4—Located at 1667 Grouse Moor Drive, Banner Elk, NC 28604.
Station has(2) 3hp pumps with a capacity of 60 gallons per gallon each.Station equipped with
audio,visual and telemetry alarms. Portable generators available if needed.
• Sugar Mountain Pump Station#5—Located at 185 Norwood Hollow Road, Banner Elk, NC
28604.Station has(2) 5hp pumps with a capacity of 100 gallons per minute each.Station
equipped with audio,visual and telemetry alarms. Station has stationary emergency back-up
generator.
• Sugar Mountain WWTP Influent Pump Station#6—Located at 291 Norwood Hollow Road,
Banner Elk, NC 28604. Station has(2) 20hp pumps with a capacity of 600 gallons each. Station
equipped with audio,visual and telemetry alarms. Station has stationary emergency back-up
generator.
•4944 Parkway Plaza Blvd.Ste 375 •Charlotte, North Carolina 28217 • 800-525-7990

• Sugar Mountain Pump Station#7—Located at 181 Wildflower Ridge, Banner Elk, NC 28604.
Station has(2) 2hp pumps with a capacity of 20 gallons per minute. Station equipped with
audio,visual and telemetry alarms. Station has stationary emergency back-up generator.
• Sugar Mountain Pump Station #8—Located at 178 Paddock Lane, Banner Elk, NC 28604. Station
has(2) 30hp pumps with a capacity of 180 gallon per minute each. Station equipped with
audio,visual and telemetry alarms. Station has stationary emergency back-up generator.
• Sugar Mountain Pump Station #9—Located at 266 Grandfather Lane, Linville, NC. Station has
(2)5hp pumps with a capacity of 170 gallon per minute each. Station equipped with audio,
visual and telemetry alarms. Station has stationary emergency back-up generator.

Pegg Carolina Water Service
ftig of North Carolina"
Sugar Mountain — High Priority Lines
Permit - WQCS00174
Attachment"A" for condition V4
• The Glen to Golf course—Manhole#1081 through 1084(Stream Bank)
• Highlands Circle to Ragan Park—Manhole#1101 through 1128(Stream Bank)
•4944 Parkway Plaza Blvd.Ste 375 •Charlotte,North Carolina 28217 •800-525-7990

�6i't BUSINESS CORPORATION ANNUAL REPORT U
10 2017
NAME OF BUSINESS CORPORATION: Carolina Water Service,Inc. of North Carolina
0023927 Filing Office Use Only
SECRETARY OF STATE ID NUMBER: STATE OF FORMATION: NC
E-Filed Annual Report
0023927
REPORT FOR THE FISCAL YEAR END: 1 2/3 1/201 9 CA202006903009
3/9/2020 03:00
SECTION A: REGISTERED AGENTS INFORMATION ❑X Changes
1. NAME OF REGISTERED AGENT: Corporation Service Company
2. SIGNATURE OF THE NEW REGISTERED AGENT:
SIGNATURE CONSTITUTES CONSENT TO THE APPOINTMENT
3. REGISTERED AGENT OFFICE STREET ADDRESS&COUNTY 4. REGISTERED AGENT OFFICE MAILING ADDRESS
2626 Glenwood Avenue, 2626 Glenwood Avenue„ Suite 550
Raleigh, NC 27608 Wake County Raleigh, NC 27608
SECTION B: PRINCIPAL OFFICE INFORMATION
1. DESCRIPTION OF NATURE OF BUSINESS: Water/Sealer Utility
2. PRINCIPAL OFFICE PHONE NUMBER: [phone] 3.PRINCIPAL OFFICE EMAIL: PrivacyRedaction
4. PRINCIPAL OFFICE STREET ADDRESS 5.PRINCIPAL OFFICE MAILING ADDRESS
500 W.Monroe St.STE 3600 500 W. Monroe St.STE 3600
Chicago, IL 60661 Chicago, IL 60661
6. Select one of the following if applicable. (Optional see instructions)
The company is a veteran-owned small business
The company is a service-disabled veteran-owned small business
SECTION C: OFFICERS(Enter additional officers in Section E.)
NAME: Bryce Mendenhall NAME: Amy Robinson NAME: Allen Wilt
TITLE: Vice President TITLE: Assistant Secretary TITLE: Secretary
ADDRESS: ADDRESS: ADDRESS:
5701 Westpark Drive, Suite 101 2335 Sanders Road 500 W.Monroe St.STE 3600
Charlotte, NC 28217 Northbrook, IL 60062 Chicago, IL 60661
SECTION D: CERTIFICATION OF ANNUAL REPORT. Section D must be completed in its entirety by a person/business
entity.
Amy Robinson 3/9/2020
SIGNATURE DATE
Form must be signed by an officer listed under Section C of this form.
Amy Robinson Assistant Secretary
Print or Type Name of Officer Print or Type Title of Officer
MAIL TO:Secretary of State, Business Registration Division,Post Office Box 29525,Raleigh,NC 27626-0525
I I

SECTION E:ADDITIONAL OFFICERS
NAME: Jim Andrejko NAME: Donald Denton NAME:
TITLE: Treasurer TITLE: President TITLE:
ADDRESS: ADDRESS: ADDRESS:
500 W.Monroe St STE 3600 5701 Westpark Drive,Suite 101
Chicago, IL 60661 Charlotte, NC 28217
NAME: NAME: NAME:
TITLE: TITLE: TITLE:
ADDRESS: ADDRESS: ADDRESS:
NAME: NAME: NAME:
TITLE: TITLE: TITLE:
ADDRESS: ADDRESS: ADDRESS:
NAME: NAME: NAME:
TITLE: TITLE: TITLE:
ADDRESS: ADDRESS: ADDRESS:
NAME: NAME: Name:
TITLE: TITLE: TITLE:
ADDRESS: ADDRESS: ADDRESS:
NAME: NAME: NAME:
TITLE: TITLE: TITLE:
ADDRESS: ADDRESS: ADDRESS:

Li= Carolina Water Service
111,fti of North Carolina'
Sugar Mountain
Capital Improvement Plan
Sanitary Sewer Collection System Permit WQCS00174
1. Mission Statement
Carolina Water Service Inc. of NC(CWSNC) owns, operates, and maintains the sanitary sewer collection
system serving the Sugar Mountain residential communities outside Banner Elk in Avery County, NC.
CWSNC is an investor-owned public utility and is committed to providing safe, reliable, and cost-
effective service to our customers and with the underlying commitment to act with integrity, protect the
environment and enhance the communities we serve. CWSNC works to maintain the system and meet
customer growth expectations and regulatory requirements in a financially responsible manner. As a
privately owned public utility, CWSNC is regulated through the NC Utilities Commission.
II. Description of Systems
The service area currently is comprised of 1098 residential sewer customers. Growth has been
somewhat stagnant in recent years. The system is comprised of approximately 5.6 miles of gravity
sewer collection mains; 2.0 miles of pressure force main, (9) duplex pump stations and a 0.5 MGD
extended aeration wastewater treatment plant.
Ill. Projects
Preventive Maintenance-At least 10%of the gravity collection system mains are pressure washed and
cleaned each year with the intent to clean 100%of the gravity mains in a ten-year period or less. All lift
stations are cleaned at least annually.
CWSNC is financially capable of making all emergency repairs immediately and takes immediate action
any time the system may be compromised to protect the system integrity,the environment and to meet
regulatory requirements.
CWSNC plans for all capital improvement with at least a 3-year plan. The system is assessed each year
by review of operations,visual inspection of manholes,and review of emergency repair history or other
deficiencies identified in state inspections or in review of compliance needs. Any needed improvements
are prioritized for inclusion in future year's budgetary plan.
•4944 Parkway Plaza Blvd. Ste 375 • Charlotte, North Carolina 28217 • 800-525-7990

As of 4/06/2021,the following projects have been identified for 2021 budget or later.
NC-2021 -Sugar Mountain-Auger and new headworks at Sugar wastewater plant 234,004.00
NC- 2022 -Sugar Mountain-WWCS Improvements(Rehab- Clean, CCTV,CIPP, $
Replacement) 238,500.00
NC- 2024-Sugar Mountain-Sewer LS Rehab(3) - piping, rails, pumps, control panel 238,500.00
NC- 2024-Sugar Mountain-WWCS Improvements(Rehab-Clean, CCTV, CIPP, $
Replacement) 265,000.00

Carolina Water Service
iik4,F1111,4111 of North Carolina'
SANITARY SEWER OVERFLOW AND SPILL RESPONSE ACTION PLAN
Sugar Mountain Sanitary Sewer Collection System
WQCS00174
A Sanitary Sewer Overflow (SSO) can endanger the environment and affect the health of
individuals and wildlife that come in contact. It is the policy of our company that all SSO's be
investigated immediately and actions taken to prevent or minimize all environmental impact.
The public should contact our 24-hour customer service number at 1-800-525-7990 and provide
as much information as possible on the location of the problem. On-call staff will be dispatched
immediately for full investigation. This number will reach our office during normal business
hours and then an emergency call service center after normal business hours. Available and
current on-call staff information is always kept ensuring that appropriate staff can be
dispatched immediately.
Any operations employee that comes across an SSO should contact the Operating Manager,
Area Manager or Regional Manager immediately and take immediate action to assess,
minimize, prevent, or mitigate any such event.
The local Operating Manager and ORC of the system will be the primary interface between the
company and the NC Dept. of Environment and Natural Resources, Division of Water Quality
(DWQ) and county health department (if required). The appropriate manager will follow the
current and then in place S50 reporting policy as designated by DWQ(see attached reporting
form) or any other regulatory agency having jurisdiction. As of the writing of this document.
• Report any spill of 1,000 gallons or more; and
• Any spill, regardless of the volume, if any waste reaches the surface waters of the State.
Any conveyances such as drainage ditches or storm sewers are considered waters of the
State.
•4944 Parkway Plaza Blvd.Ste 375 • Charlotte, North Carolina 28217 • 800-525-7990

1) Report by telephone to a person (not a fax or voicemail)to the Asheville Regional DWQ
Office at 828-296-4500 during normal business hours (Monday through Friday, 8 am to
5 pm) as soon as possible, but in no case more than 24 hours after the SSO is known or
discovered. To report outside of regular business hours, call [phone].
2) Follow up the verbal report by sending the completed written report using the attached
form or most current within five days.
3) If the discharge involves 1,000 gallons or more AND reaches surface waters, a press
release must be issued within 48 hours of first notification. If the discharge is 15,000
gallons or more, a public notice must be published within 10 days and proof of
publication shall be provided to DWQ within 30 days.
Containment Procedures
As soon as an employee arrives at the site of the SSO, he/she shall use whatever means
necessary to contain the spill as to prevent it from reaching surface waters. If there is no
danger or potential of the SSO reaching surface waters, the SSO should be contained in as small
an area as possible but use of any means possible such as construction of dams, ditches, checks
etc. The sewage contained or collected shall be returned to the sewer system or taken to the
WWTP by pumps, pumper trucks or other available means.
If possible, a blocked or damaged section of collection main should be bypassed around the
problem area using transfer pumps from an upstream manhole into a downstream manhole.
The damaged main section should be plugged if possible, to prevent waste from entering the
problem area.
The area should be sectioned off to prevent any unauthorized person from entering the
contaminated area.
Blockage Correction
Employees should treat a reported blockage with utmost urgency to prevent any spill or backup
from causing environmental or home damage. The first person on site should try to assess the
problem and determine if flow can be maintained or restored using temporary pump bypass or
other means, of if the problem area can be blocked off and the waste transported from a
manhole to the WWTP using a pump or pumper truck. Contractors should be called
immediately, and employee should stay on site or within close distance to assist with
emergency work. Containment and bypass equipment and measures shall remain on site until
the blockage is corrected.

Clean up
Remove all debris such as plastic, paper, or other materials from the site, bag or place in a
container and dispose of properly in dumpster at WWTP site.
Clean or wash area thoroughly and return this water to the sewer system or treatment plant. If
on soil or dirt, apply a liberal layer of white hydrated lime to raise the pH and kill pathogenic
organisms and to treat for odor. Apply straw and grass seed if appropriate.
If the SSO reaches surface waters, every effort should be made to contain the spill area by use
of dams near a manhole or area accessible to a pumper truck and mobile equipment. The
contained area should be pumped back into the sewer system. Two employees or one
employee and a contractor shall be present at all time while pump is operated. Backhoe or
other equipment should be available to help maintain earthen dams until cleanup efforts are
complete.
If possible, the area should be flushed with potable water and that water also returned to the
sewage system. The operator should try and use a broom or other measures to agitate sludge
on the bottom during the pumping and cleaning efforts to make sure it is all retrieved. Rocks
and riprap should be washed of residue.
If surface waters are used for drinking source or recreation, additional measures must be taken
to notify local health departments.
Water samples to include dissolved oxygen and fecal bacteriological samples should be taken
frequently before clean-up, during and after clean-up. In addition, samples should be taken
upstream and downstream of the affected area.

Spare Parts and Equipment List
Sugar Mountain Sanitary Sewer Collection System
WQCS00174
Portable trailer mounted generators to operate pump stations and/or electrical equipment in
the event of power loss or in remote locations. These will be always kept in good running order
at the WWTP location.
Common parts such as electrical components such as elapsed time meters, voltage phase
monitors etc. are kept in stock at the Sugar Mountain WWTP and can be always accessed by a
supervisor.
White hydrated lime will be kept on hand at the WWTP for spill abatement.
Normal hand tools such as shovels, rakes etc. will be kept on the Operator's truck or at the
WWTP.
The ORC or Operating Manager must be familiar with all pumping equipment brands and have
means to contact a distributor or representative for expedited parts.
Contractors List and Contact Information
Gopher Utility—704-932-7662
Electrical and equipment repair work
Rain for Rent—704-393-3345
Emergency portable pump rental and pump supplies (hoses etc.)
W&S Maintenance—828-216-8998
Underground repairs, facility and building repairs. Pumper truck/vac truck and main cleaning.
Appalachian Pumping-828-265-6540
Pumper truck/vac truck.
Highland Electrical Solutions—828-260-6807
Electrical and equipment repair work.

AM4140, Carolina Water Service
111011 of North Carolina'
Sugar Mountain
lift station Pump Failure Contingency Plan
Sanitary Sewer Collection System Permit WQCS00174
Mission Statement
1. Carolina Water Service Inc. of NC (CWSNC) owns, operates, and maintains the
sanitary sewer collection system serving the Sugar Mountain communities
located in Avery County, NC. CWSNC is an investor-owned public utility and is
committed to providing safe, reliable, and cost-effective service to our
customers and with the underlying commitment to act with integrity, protect the
environment and enhance the communities we serve. CWSNC works to
maintain the system and meet customer growth expectations and regulatory
requirements in a financially responsible manner. As a privately owned public
utility, CWSNC is regulated through the NC Utilities Commission.
Description of Systems
2. The service area currently is comprised of 1098 sewer residential customers. The
system is comprised of approximately 5.6 miles of gravity sewer collection
mains; 2.0 miles of pressure force main, (9) pump stations and a 0.5 MGD
extended aeration wastewater treatment plant.
Objective of Plan
3. To ensure a normal level of service in the event of a lift station pump failure
while protecting the environment. CWSNC is financially capable of making all
emergency repairs immediately and takes immediate action any time the system
may be compromised to protect the system integrity, the environment and to
meet regulatory requirements.

Criteria for Invoking the plan:
4. One or more pump failures or loss of power to any or all lift station
Roles, Responsibilities, and Authority
5. The local Operating Manager/ORC of the system will oversee operating this
contingency plan. If additional personnel are needed, he will contact the
appropriate Area Manager who will then assign more staff if deemed necessary.
Procedures for Invoking Contingency Mode
6. The area operator will monitor the system on an emergency basis until there are
no problems with the operation of the system. The alarm systems for all (9) lift
stations have capabilities so that alarms will still be reported in the event of
power loss.
If an employee discovers a problem, he will immediately begin to diagnose to
correct the problem. The employee will also call his immediate supervisor and
describe the nature of the problem (e.g., no electricity, pump failure to one or all
lift stations).
Procedures for Operating in Contingency Mode
7. Generators—Some Lift Stations are equipped with generator transfer quick
connects that will enable the operator to hook up available portable generators
located in the system. The major station WWTP has an onsite generator which
will start automatic in case of power failure. If all lift stations are without power,
the Area Manager will establish a rotation schedule based upon the capacity in
the wet wells and storage in the lines to rotate the generators between the lift
stations.
One Pump Failure—Should one pump fail in the duplex stations; the operator is
to contact the necessary contractor from the contractors list and arrange to have
the pump checked immediately. Should the pump need to be replaced,the
operator should check the spare parts inventory and have installed, should one
be available. The other pump should be sent to a repair facility for a repair cost
estimate. The station should be checked daily until such time the pump can be
repaired or replaced.
Dual Pump Failure—Should both pumps fail in the duplex stations, the operator
is to contact the necessary contractors from the contractors list and arrange to
have the pumps checked immediately and/or to rent a portable pump if needed.

Should the pump need to be replaced,the operator should check the spare parts
inventory and have a pump installed, should one be available. The other pumps
should be sent to a repair facility for a repair cost estimate. The station should
be checked daily until such time that both pumps can be repaired and replaced.
If needed a vacuum pump truck should be called from the contractors list to
prevent all overflows.
8. Criteria for Returning to normal operation mode:
Electricity returned to all stations and all lift station pumps are operational.
9. Post Contingency Plan:
The Area Manager will meet with personnel who assisted in operating this plan
to evaluate how well it worked. If necessary, changes will be made for any future
emergencies.

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Carolina Water Service
of North Carolina"
Potential Compliance Issues
Section VII
Re: Sugar Mountain Collection System
Permit# WQCS00174
Renewal Request
Dear Sir/Madame:
There are no known compliance issues within the Sugar Mountain subdivision.
If you should have any questions or need any additional information, please do not hesitate to call me at
704-319-0523 or by email at [e-mail],
Thank you in advance for your attention.
•4944 Parkway Plaza Blvd.Ste 375 • Charlotte, North Carolina 28217 • 800-525-7990