NC0065773_Regional Office Historical File Pre 2018

February 212011
1r. Tom Beimck
NPDES Programy$ er
N 'D rR _m D Q
512 N. Salisbury Street
Raleigh, NC 27604
Dear Mr. elnnck:
visor
Aqua North Carolina, Inc„
702 MaclteHarr Court
Cary, NC 27511
Thomas J. Roberts
Presidentand Chief Operating Of
I'. 919. 53,57711"
F: 919.A60.17
tjtoberts aquaasraerica.corn
vnnwAquanorthcarrrlina,crsrr
I am writing to request an addition in. signature authoritI r the month £ discharge p1 onitudng epc x-ts
(DIVIRS) for Aqua NorthCarolina's western region systems, Effective immediately, please allow
signature authority for our monthly D Rs to Duane l inr r and Dennis°ancum.
Copies of this request are being provided to Mike Parker at the Moors ille Region Office and Ste
Tedder at theWinston-Salem Regional Office, A list of systems to which this request pertains to i
attached,
or require additional nt rrnation pi
Thomas 3. R erts
President and COO
Mike Parker
Steve Tedder
David Scher bcrhn1
Michael Melton
Leigh Sprirramt
Duane Rimier
Dennis Francunl
Se Orb
a
lie at l9-65 v s 1.
An Aqua America Copan

NPDES permitted systems report
Alexander Island WWTP
Ashe Plantation WWTP
Bridgeport WWTP
Country Valley WWTP
Country Wood WWTP
Diamond Head WWTP
Fox Run WTP
Harbor Estates WWTP
Highway 150 WWI?
Keltic Meadows WTP #2
Killian Crossroads WWTP
Mallard Head WWTP
lviaplecrest WTP
McCarron Subdivisic n WVWTP
Mint Hill Festival WWTP
Oakley Park WP
Oxford Glen WWTP
Pine Valley SD WVVTP
Southgate WTP'
Spinnaker Bay WWTP
Willowbrook SD WWII,
Wlllcawrs Creek WWTP
Windemere WWTP
ng:to Mooresville Regional £efface
100 Domestic < 1MGD
110% Domestic < 1MGi1
100% Domestic < 1MGD
100% domestic < 1MGD
100% Domestic < 1MGD
100% Domestic < 1MGD
WTP
1G0% Domestic 1.M D
100% Domestic < 1MGL1
WTP
100 Dorrsestic <
10031 Domestic <
WTP
100% Domestic < 1i'wiG?7
100% Domestic < 1lW J
WTP
11T0 Domestic < 1MGD
100Domestic < 1MGD
VV1P
100% Domes0c < 1MGl
100% Domestic < 1MGD
100 Domestic <1#WIGL1
100 Domestic < 1MGD
NPDES permitted systems repor
Bannertown Hills W Well #2
Briarwor d SD ,WWTP
Brights Crk GC WWT Pcimd Wt1
Colonial Woods - Wells 1
Colonial Woods # Weds
Forest Ridge WWTP
Frye Bridge WV1TP
Greystone SD WWTP
Hilacrest SD - Well #l3
Melbille Heights VVVVTP
ivlikkola Downs 5C W15'TP
Mitchell Bluff
Olde Beau Golf Club
Penman Heights WWTP
Pine Lakes SD Well #2
Reeves Woods SD Well #2
Salem Glen SD WWTP
Salem Quarters WWTP
Snow bill subdivision
Spring Creek WVWTP
Stonington SD- Well ##1
The Hollows subdivision
Wellesley Place WWTP
Willow Creek WWTP
Wiridgate Subdivision
MGD
MGD
ting o Win t an Salem Regional Of
P
100% Domestic < 1 MGD
Pease
WTP
WTP
180Domestic
100 Domestic
100 Domes.
WTP
100 Don istic <
100% Domestic < 1F«r
VVTP
100% Dome
10) Dor e
WTP
WTP
MGD
MGD
1MGD
MGG
MG
100% Domestic < 1Cv1G0
100 Domestic < 1MGD
WTP
100% Do < lIVIGD
VITO
`WWTP
100% Domestic 1MGt
100% Domestic < 1MGD
WTP

Allocco, Narcla
From: Weaver, Charles
Sent: Tuesday, October 25, 2011 10:44 AM
To: tjroberts a©aquaamerica.com
Cc: Bell, Wes; Allocco, Marcia; Mcpherson, Fran
Subject: rescissionof NPDES permits NC0065773 and NC00717
Importance: High
Mr. Roberts:
Division staff has confirmed that the NPDES permits for Willows Creek WWTP (NC0065773) and the
McCarron Subdivision WWTP (NC0071781) are no longer required. Therefore, in accordance with
your request, both permits are rescinded, effective immediately.
If in the future your company wishes to discharge wastewater to the State's surface waters at either
location, it .must first apply for and receive a new NPDES permit. Discharge of wastewater without a
valid NPDES permit may subject the responsible party to a civil penalty of up to $25,000 per day.
If you have questions about this matter, simply reply to this age.
Charles H. Weaver
NPDES Unit
Messages to and from this address are subject to the NC Public Records Law and may be released to third parties.

Nort
Beverly Eaves Perdue
GOVemor
NCDENR
-) Carolina Deoanment of Environment and Natura
Division of Water Quality
Coleen H. Sullins
Director
October 19, 2011
Mr. Chuck Bliss
Charlotte Mecklenburg UtilitieslEngineering Division
5100 Brookshire Boulevard
Charlotte, North Carolina. 28216
Dear Mr, Bliss:
Resources
Subject: Site Inspections
McCarron W WIT
NPDES Permit No. NC007 I 781
Willows Creek WWTP
NPDES Permit No. NC0065773
Mecklenburg County, N.C.
Dee Freeman
Secretary
The Division was notified on September 16, 2011 that the subject facilities were no
longer :receiving influent :flows after July 25, 2011 (McCarron WWIP) and August 25, 2011
(Willows Creek WWTP). Site inspections were performed at both facilities on October 5, 2011
by Mr. Wes Bell of this Office to determine the status of each facility. Also in attendance during
the site visits were Messrs. George Brant (Senior Project Manager) arid Travis Gass (inspector),
Charlotte Mecklenburg Utilities (CM(..1), and Messrs. Andrew Martin and Jeff Mitchell,
Mecklenburg County Water Quality Program.
Both treatment facilities were shut down with all wastewater being diverted into the
CMU collection system. 'The only wastewater remaining at either facility was observed in the
former influent pump station at the McCarron WWTP. The treatment tanks/units (both facilities)
had been previously cleaned by the contracted operations of Bionomics that included the initial
power washing of each tank along with a final rinse with a diluted bleach solution. The
treatment tanks appeared to be adequately cleaned and no evidence of previous wastewater
discharges/spills was observedon the site grounds. CMU staff. have performed a commendable
effort throughout the closure activities at both facilities,
CMU staff must ensure that the wastewater inside the influent pump station is removed
and properly disposed within the near future. to prevent septic conditions, In addition, CM1.1 staff
must also ensure that both treatment facilities do not create :nuisance conditions mosquito
populations, etc,) prior to demolition.
Mooresville Regional Office
Locaffinnl 610 East Center Aven, Suite :3.01 Moccesvitte, 2a115
Phone.: [phone] Fax (70-4) 6E13-60401 5.tr5tomer SOMGE: 1 -877%623-6748
Internet htlpitpotlat nnclenf ncOpett)/wq
„ one . •
.Nort aro .1 In a.
5qUat oppodunity Affirmgve AGhon EmptGyer Recycled10%

No
BeVerly EFIves Perdue
Governor
NC.DENR'''
Car '1- De vailment: of Environment 11C.
Division of Water Quality
Coleen H. SJins
D'rector
October 19, 2011
Mr, Chuck Bliss
Charlotte Mecklenburg Utilities/Engineering Division
5100 Brookshire Boulevard.
Charlotte, North Carolina 2821.6
Dear Mr, Bliss:
NaturaioLrc
Subject: Site Inspections
MeCanon WWTP
NPDES Permit No„ NC002424.4
Willows Creek WWIP
NPD.ES Permit No, NC0065773
Mecklenburg County, N.C.
Dee Freeman
cret-ary
Tile Division was notified an September 16, 2011 that the subject facilities were no
longer receiving influent flows after July 25, 2011 (Me( arron WWII') and August 25, 2011
(Willows Creek. WWTP). Site inspections were performed at both facilities on October 5, 2011
by Mr. Wes Bell of this Office to determine the status of each „Alsoin attendance during
the site .visits Were Messrs, George Brant (Senior Project Manager) and Travis Gass (Inspector),
Charlotte Mecklenburg1.1tilities (CMU), and Messrs. Andrew Martin and If Mitchell,
Mecklenburg County Water Qua1ity Program,
Both treatment .facilities were shut down with all wastewater being diverted into the
CNH collection systern Ilte only wastewater remaining at either facility was observed in the
former influent pinny station at the I\,'ieCarron WWTP„ The treatment tanks'uitts (both facilities)
had been previously cleaned by the contracted operations of Bionomics that included the initial
power washingof each tank along with a final rinse with a diluted bleach si:dution,1 he
treatment tanks appeared to he adequately cleaned and no evidence of pre\ ()us \vastewater
discharges/spills \vas observed on the site grounds. CMU staff ha\ c performed a commendable
effort throughout the closure activities at both facilities,
(ivil.] staff must ensure that. the wastewater inside the influer, -,um station is r,:mo\ ed.
and properly disposed within the near future to prevent septic conis 1ui CMU staff
must also ensure that both treatment facilities do not create nuisar„
populations, etc,) prior to demolition
Mooresville Rog ionai •Zitticitri
Location: 610 t3S ena 4over Siete 3i1 Mooresvitte,
1442.fley 04 E€4 1 649 Fax, (7F,ti.t 6rximimrti40 e:tistemer Sieoiterer 1477 oei:23-FM'rtZt
isternial- etteltprial It orpreitotoixAtt.

huck Bliss
Fags "l^wr
October 1 01
sOffc art r°ciatcs
It both fact
o proceed with the
please, do not lt iat
pert" ra rrc l ° the CM1». st ff clue ti the closure
s Perm ittira st6 f i11 be notified f tl e #it°rdin s by this
cission process. t;it rriJ you] rc rresti rr concerning tliis
tAr. Bell at t 9,
h
lace itti,= to Protect St per,
Rtisty Pugetle, f'C

DWO Point Source Fax:[phone]
Sep 19 2011 15:09 P.01
AQUA
September 14, 2011.
lr. John Hennessy
N.C.. Division of Water Quality
Surface Water Protection
Compliance and Expedited Unit
1617 Mail Service Center
Raleigh", NC 27699
Dear
Aqua North Carolina, Inc.
202 MacKenar Court
Cary, NC 27511
Re: McCstewater Treatment Plant
Mecklenburg. County, NC
NPDES Permit NCO071'781
Willows Creek Wastewater Treatment Plant
Mecklenburg County, NC
NPCES Permit NC0065773
Thomas J. Roberts
President and Chief Operating Officer
T`.919,653.5770
F: 919,460.1788
fj robertskPaquaa rnerica. corn
.,vww.aquanorthcarofina.com
This letter is to advise you that Aqua North Carolina, Inc. (Aqua) no longer awns or operates the
above -referenced wastewater treatment plants and associated collection systems (W TP). Therefore, we
are requesting these NPDES permits be rescinded.
These plants were transferred to Charlotte/Mecklenburg Utilities on June 29,i 201'1. However,
Aqua continued to provide operational services to these plants aftor that date until the City of Charlotte
could modify its wastewater systems in order to connect McCarron and Willows Creek to their facilities,
The City is now operating these two systems and the last day they'received°fIow is: McCarron WWTP -
July 25, 2011, and the Willows Creek WWTP - August 25,. 2011.
TJR/r1
If you desire further information, please do not hes
conta
ger, at 704-489-9404, Ext 57232, or LKfittttieuna(c aqua,
cc: Jack.. Lihvarci`k, Aqua
Larry Finnicum, Aqua
c
Aqua' s
AnAqua America Company

Beverly Eaves Perdue
Governor
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Coleen H. Sullins
Director
ti 1 110111 a S „1 Roberts, President
Aqua North Carolina, Inc.
202 MacKenan Court
Cary, North Carolina 2751 l
Subject:
Dear Mr, Roberts:
July 7, 201 1
Notice of Violation — INIonitoring, ° ation
Tracking #: NOV-201:I-MV-0129
il lows Creek WWTP
\PDFS Permit. No. NC0065773
:Mecklenburg (2ounty
A review of the March 2011 self -monitoring report for the st hicci: , revealec
violation of the following parameter at Outfall 001:
Dee Freeman
Secretary
itorin
Date Parameter Reported Value(s) Monitoring Requirement
'Week ending '3/26111 Temperature 4 Values during week 1 :Monitor 5x/week (daily)
Remedial action, if not already implemented, should be taken to correct any problems,
of Water Quality may pursue enforcement actions for this and any additional violations. If the v
a continuing nature,: not related to operation and./or maintenance problems, and you .anticipate re
construction activities, then you may wish to consider applying for a Special Order -by Consent,
contact .Marcia A:llocco of this Office for additional information.,
Et you have questions concerning this matter, please doiit hesitate to contact Ms. Alloccd or me at
704/663-1699,
Sincerely,
—7---(Robert B. Krebs
Surface 'Water Protection
Regional Supervisor
c. Point Source Branch
Rusty Rozze the, Mecklenburg County Water QualityProgram
•Mcc-resville Re,,14Aa', Of004,
ocator4 610 70.3103e'nEe:' 40,r,F.„ Suite, 301 IMooresv412,, 2f1,11t:
0T,1.4%, 5E31,1690 Pax 704',1,363100,40 -Cust.orne, 1-8710,623,474,11
rIttp3t,044,F,.,
The Division
iolations are of
medial
Yon Illay
N oral Carolina.
lailira111/

Treatment Plant (V
Form P-BYPASS/UPSET
P) Bypass/Upset Reporting Form 5 Day Report
PART I
This form shall be submitted to the appropriate DWQ Regional Office within flve days of the first knowledge of the jnantictpated
bypass or upset.
Permit. Number NC0065773 (Always use treatment plant permq number)
Facility Wdlovvs Creek 'AVITP
Owner, Aqua North Carolina Inc
City: Charlotte
Incident # 201003196
Regfo, Mooresville
County: Mecklenburg
SPECIFIC location of the treatment units bypassed or where the upset occurred in the facillt+i
Bar screen clogged with debris and overflowed
Was the VVVVTP compliant with permit requirements? ii Yes No LI Unknown
Was samples be taken during bypass? Yes 1 No Unknowrp
p'0711 0 0 OT5 AM 11/07110
l Time' 0825 AM rcdent Started Dt: Time' Incident. End Dt:
(rnrn-dd-yyyy) hh,mm.AMIPM
Estimated volume of the Bypass/Upset: ... 5.0
(mm-dd-yyyy)
gallons
Describe how the volume was determined: Estimate of a ea of overflow and splash area
58, clear
Weather conditlons during bypass/upset event.
hh:rnrn AM/1
Did Bypass/Upset reach surface waters? 11:1_ Yes 1No 0 Unknown Volume reached surface waters (gallons)'
Surface water name
Did the bypass/upset result in a fish la? EYes IN° 'Unknown If Yes, estimated number of fish kiHed?
SPECIFIC cause(s) of the Bydass/UpseL
• Other (Please explain in Part II)
24-hour verbal notification (name of person contacted) Murcia A time.°
DWQ L..IEmergency Mgmt. Date and Time 2010-11 l- 09'..5 - on
P-Bypass/Upset Form November 29, 2010 1133 AM Page

Form iWvTPeDYPASS/UPSET
Treatment Plant (voiArnie) Bypass/Upset Reporting Form 5 Day Report
PART I I
ANSWER THE FOLLOWING QUESTIONS FOR EACH RELATED CAUSE CHECKED IN PART OF THIS FORM AND
iNCLUDE THE APPROPRIATE DOCUMENTATION AS REQUIRED OR DESIRED
COMPLETE ONLY THOSE SECTIONS PERTAINING TO THE CAUSE OF THE INCIDENT AS CHECKED IN PART I
so
On the check boxes below NA = Not Applicable and NE -c Not Evaivated)
A HARDCOPY OF THIS FORM SHOULD BE SUBMITTED TO THE APPROPRIATE DWQ REGIONAL OFFICE
UNLESS IT HAS BEEN SUBMITTED ELECTRONICALLY THROUGH THE ONLINE REPORTING SYSTEM
Other (Pease explain in Part 11)
Describe:
Were adequate equipment and resources available to fix the problem?
lf Yes, explaini
lt the problem could not be immediately repaired, what actions iikere taken to lessen the impact of
the SRO?
Comments:
Overflow reported to Mecklenburg County as complaint, DWQ Acontected by Aqua
personnel until asked to by MCWQR
flyes ri No El NA
NE.
As a representative for the responsible pa ly 1 certify that the information contained in this report is true and accurate to
Ifigibiggf brig yeiknowleeibe.
Person submitting claim:
Robert Ashley
111)'10 I lye? AM
Signature:- Title :Corruinatortiriosettion
Telephone Number:
Any additional information desired to be submitted should Le sent to the appropriate Division Regional Office within
five days of first knowledge of the Bypass with reference to Me incident number (the incident number is only generated
when electronic entry of this forrig is completed, kf used),
P-BypassrUbset Form November 29, 2010 11 a AM Page 2

Weather conditions during bybasslupset event:
!Di „
Dig f3ypass(Upset reach iia:DItiface waters? J 'Ties
Surface water garnet
Did, the bypass/upset result in a Fish kill.? ri Yes g't: ELInk:down
SPECIFIC crt4useilis) of the Sycess.(Upset
c5ee
,4e (11
RECEIVED
DIVISION OF WATER QUALITY
Form 'NWT P-BYPASS/UPSET
Treatment Plant C,ArWTP) Bycasst Upset Reip*Itnt goeN tt Day Report
PART I
SP SECTION
This form shall be sLamted to the anbroarlate D\IVO Reciomal .r c rfivedays of the first knew:edge of the, unanticipated
bypass or upset.
Phrmit Number /VC. erZ ';://7,3 fAtways use treatment plant beirmit nurind.ef)
Facility: iii)dify.
Owner:
City,
,c'e ll)k)277-/9 Incider! #
' rO 7 4,1 q rs4,' egion:
SPECIFIC location of the treatment units bypassed or wher the upset occurred in the faciiity:
C - 6/ .
Nee'
Was the WWTP (xi:ma:ant with perrnit reqiiremants? Yes 1No LI unknown
was samples e taken during bypass?: El. Yesiniw
Incident Started Dt: 11 — ZO Time: , .E7:STel-)A°1 Incident lEirK101
(mm-dci-tyyyy)
(In trt -dd-yyyy )
Estimated 110k1MB of the .;7,i',..y:p.AssiLlpset
AMIPM
-1-11‘4,1 /000
47,
Describe how the volume was determined: e; • 14-
. grtgl
s--13
1111:rni-n AMP),"
No 0 UnKM)Vv'n VcAurre reached .sLirlace waters (gallons
If Yes, estimated nurnper of fish 'Killed?
As a representative for the. responsible party, I certify that the inforrnation contained. 17 this report is true and accurate to
the hest of my-knowiedge.
Person submittng
Signature: Title
Telephone Number:
Any additional Infanmation desired to Po :submitted should he sent to the appropriate Division Regional Office within
five days of first knowledge of the Bypass with reference to the incident Humber (the incident number i5 only generated
when electronic entry of this 'form is completed, ilf usedi).
WW1P-Idypass/Dasel FOrn May ,20, 7C08 02:40 P m
Page

RECEW''rED
DIVISION OF WATER QU'AUTY
Waste Water Spill
1 ° 11/ 7, 10- heather
Creek
1 r ^ V 1 �� ``€,� � '.€1.9 K ..
SW'PSECaI';
MOORESVIL LE REGtO a.AL CUFF
x from the Mecklenburg County Water Quality Program
gates a. complaint , f a sewer spell at Willows Creek 'W TP. During her
no ongoing spill. is observed.
- Kevir. Curl the ORC for the Willows Creek. WWT:P arrive s or°.site i t1800
No wastewater is actively spilling but evidence that a spill occurred as observed. "fhe
bar screen area of the plant is inspected and found to be clogged with debris. The debris
is cleared from the bar screen area.
3 11 '8 10 Kevin Curl receives call from Andrew Martin, Mecklenburg County Water
Quality concerning the spill 11;I7. GL.r i
4: 1 1,'8./10 Kevin Curl meets onsite with Andrew Martin and Ronald Eubanks, Ronald
Eubanks is an Environmental Engineer with Mecklenburg County Water Quality. The
inspection includes the spill area as well as the receiving stream for the 'Willows Creek
W TP effluent discharge, It is determined that less than 1000 gallons of waste water
spilled onto the ground with crone of the wastewater reaching surface waters, Andrew
Martm_Z discovers small pockets of "biosolids" in the creek and asks to have them
removed_ L&L Environmental. is contracted to pump the solids pockets from the stream,
The removal of these solids is NOT related to the WWTP spill. Michael Melton is
informed of the spill @ 1515.
5: 111'8,,," 0 Lime is applied to the spill area by "aim Skidmore of Aqua NC
6: 11 /9i'10 Ronald Eubanks inspects the remediation of the spill area and informs Kevin
Curl that he is satisfied with the reniediation efforts.
7: 1.1115110: Ronald Eubanks calls @ 0954 to follow up and asks that a call be made to
Marsha Allocco front the Mooresville regional Office,
8: Cali is made to Marsha Allocco @09557, After a short discussion of th.e it cadent Mrsha
requests a copy of the written report,

Aqua NorthCarolina, Inc.
202 MacKenan Court
Cary, NC27511
February, , 2011
Mr. Robert B. l :rebs
NCDENR
Division otWater Qutality
ti10 East Center Ave., Suite 301
Mooresville, N.C. 281 15
Re: VI%illcataJs Creek Subdivisionlecklenburg County.
Tracking Number NOV-2010-PC-1 1 4
Permit No.: NC0065773
Incident No.2C)10031 )6
the
toll.owing
ebs:
Thomas J. Roberts
President and Chief Operatiiiny Officer
T: 919.653.5770
F: 919,460.1788
t,jroherts0aquaarnerica.crarrr
www.aguanorthcarolina.c_orn
-espouse to the Not(NOV) issued on 1)ecem
s Creek V'WTP owned and operated by Aqua North Carolina, Ir
espouses address the issues of the
�n explanation as to why this oft
Creek WW1`P bypass on November 7„ 201 t1. (As reel
Response: Michael Melton, Regional Conzp
November 8, 2010.
24 hours of the Willows
by permit; NCO° 5773 ),
_lJanager, contacted yo1
The 5day report submitted on N• her 19. 201 (
taken to reduce, eliminate, or prevent ree ceurrence, ofthe noncompliance.
the second bypass at the plant's bar screen in the past three years (previous bypass
on ~March 2, 2008 — Incident 200800636).
).
Response: Aqua has taken steps to ensure that they bar screen is cleaned once a day,
not more often, by the operator. In addition, rye are requesting (quotes to have the sides
of the bar screen built up higher than the sides of the plant with a bjpass line to
discharge into the EQ tank in the event the bar screen stops up again. We believe that
tlrts ►~'ill eliminate any future spills.
An Aqua America Com - ny

%
rM "1A

I1'7-20I0, Ii06 p.m,: Heather Sorensen with Mecklenburg County Water Quality Program /MCWQP>
responded to a call from charlotte Mecklenburg Police Department about a discharge from a water
treatment plant near Rocky River Road off of|485. H.Sorensen took the caller's number, noother
information was given. H. Sorensen attempted tocall the reporting party and discovered the number
was wrong. H. Sorensen observed one wastewater treatment plant between 185 ard US74 along 1435,
off of5LanwoodAvenue,
When H.Sorensen arrived onscene, large puddles ofwater were observed. |tappeared that the
discharge had stopped, Wet tissue was observed around the edge ofone ofthe treatment tanks. Water
was dripping fromthis area. See Figures 1,2,3,and 4.|tappeared that alarge discharge had occurred
and facility personnel had responded and corrected the discharge. Mosolids were observed onthe
ground, See Figures and 6. The discharge may have reached the Reedy Creek Tributary.
H. Sorensen inspected the pump station |pcnted at I0725Star*xxad Avenue, This area appeared to be
ingood condition. See Figures 7and B.
Signs were posted with Heater Utilities Inc. information, Two toll free numbers were posted. Both were
out ofservice. Attempts were mode tocontact the company; however, numbers found online were not
useful. The property is located at the end of Starwood Avenue and is owned by the Department of
Transportation and Heater Utilities, Qostreet number |sgiven for the address,
11`8-20I0� Ron Eubanks and Drew Martin (MCWQP) drove to the Willows Creek Subdivision WWTP to
perform site inspection, Upon arrival at the site, Ron Eubanks and Drew Martin met with Mr. Kevin Curl
(ORC-AquaNorth Carolina, |nc). Mr. Curl indicated that excess solids and debris clogging the inlet bar
screen (Photo 2)caused the discharge from the Willows Creek Subdivision VVVVTP(Photo Z). During the
site inspection, excess algae and/or flocculent was observed in the clarifier units (Photo 3)and UV
disinfection chamber (Photo 4).
After inspecting the WWTP, Ron Eubanks and Drew Martin inspected the creek, From avisual
inspection, the discharge from the VVVV7Pdid not appear to impact the creek; however, there was some
staining onthe rocks and streamchannel below the VVVVTPmotfaU(Photos 5 &6i After inspecting the
VVVVTPand creek, Ron Eubanks and Drew Martin explained to Mr. Kevin Curl that the sewage oil the
ground would have to be cleaned up and disinfected with hirne; it was also recommended that the solids
observed inthe creek below the VVWTPoutfuUberemoved,
1,1-9-7010: Ron Eubanks drove back the Willows Creek Subdivision WWTP to perform follow-upsite
inspection. From the site inspection, the sewage that had discharged onto the ground had been cleaned
upand the affected area was covered with lime (Photos 78^8), After inspecting the clean uparea, Ron
Eubanks inspected the creek below the VVVVTPuutfaU. From avisual inspection, the creek appeared to
be slightly turbid; however, the turbidity was observed upstream of the VVVVTP outfaU. After the visual
inspection, the water quality data was measured with aYSImeter, The water temperature inthe creek
upstream of the WWTP outfall was 11,45 degrees Celsius; the dissolved oxygen concentration was 10.25

rn/L.; the specific conductivity was 199 um/crrr; and the pH was 7,57. The water temperature in the
creek downstream of the WWTP outfall was 11,88 degrees Celsius, the dissolved oxygen concentration
was 10.25 mgliu the specific conductivity was 293 um/cm; and the pH was 7.70.
Ron Eubanks contacted Jay Wilson (Charlotte Engineering & property Mara emdnt/Erosion Contrcl
Section) concerning the turbidity concerns in the creek. Jay .Wilson indicated that the turbidity was
likely being caused by the Charlotte -Mecklenburg Utilities (CMU) sanitary sewer installation work in the
area. Jay Wilson indicated that he would investigate,

Photo 1: Excess solids and debris at lime# screen (11µ-2010
Photo 2: Discharge froovvs Creek Subdivision 1lt TP (11-8-2C?10

,„ AitS.Mtipt ;T*
WM,
Photo :
Photo 4:
Creek Subdivision WWTP - Clarifers (11-8-2010)
NO elk&
1101E•
Xresitn 041*
forpr--"q"-
$44.-
s Creek Subdivision WWTP — UV Disinfection Chamber

Creek below W ll a s Creek WW1`P out#all (11-8-2010
Photo : Creek below illo 5 Creek WWTP erutfall (11-8-2010

Photo 7: Rem etIiation of sewage discharge at 11Uillonrs Creek Subdivision
Photo 8: Remediation of sewage discharge at o°ws Creek Subdivision lu'W"P (t1- -2010

a VAua-IT" I
"
OIN'I�
�
igurcsI,l,]'Q.4'1l'7'20lO: Sign and location ofsewer discharge from private package plant,
n
^
6, 1,I'7'20I0: Path ofsewer discharge from private package plant.
--- --- -- -----------------------'

Figures 7 & 8, 11-7-2010: Lift station down Starwood Avenu

North Car
�,t 3`honrais J d arts
Aqua North Carciina, Ins:
02' Ma €k non Court
Cary, North Carolina5
Dear Mr. 1R.
This Office is
response to 1r
monitor dis
lased on tl
rforonccd Nc
not hesitate to
rya L
frrtrtl
Division of
l
Director
Janua6y 2
and Nao
t
Subject, Notice of Violation — Rescission
Tracking #: NOS'-2 _
°iii ws Creek. \AWT
NPDES Permit No. N677
%Mockinnburg County
e of your amended Discharging Monitoring Report
cove referenced Notice of Violation (NOV) "hn NOV
oxygen weekly at Outfall 001
R; for Jul
issues. for
ended DM . rece ed an Jantiariii 276 2011, this Office e is re, ridig t at ove
no of Violation 1f you have any f Irth r questions concerning this matter; please do
Marcie y llcacno at 6 21699.
g.
Robert B. Krebs
tr-faco \Toter Protectidn
Regional Supettvisor
o tSource Branch
Rusty Ro zoll fFt r,

Bever 'ayes 'Perdue
Governor
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Coleen ft. Sullins
Mrmf'lurtrraas .l. Roberts, President
Aqua North Carolina, Inc.
202 Mackenan Court
Cary, North Carolina 27511
ct:
Roberts:
December 20, 2010
Notice of Violation - Effluent Monitoring Frequency
Tracking #: NOV-201.0-MV-I)180
Aqua North Carolina Willows Creek WWTP
NPDES Permit No. NC0065773
Mecklenburg County
Dee
r°e <ievr of the. July -September 2010 self -monitoring repori for t;he subject facility° revealed a violation of the
follo ing monitoring frequency requireraaertts:
Pipe Parameter
001
001 Total Phosphorous
Total Nitrogen
Rernediral actions. if
Quality raaay pursue enfo
Office for additional informat
Failure to Monitor .Permit Monitoring Requirement
September 2010
July September 2010
eadv ina
Monitor Quarterly
Monitor Quarterly
ed, should he taken to correct arty problems. The Division of Water
aetions f it this and any additional violations. You niay contact. Mr. John Lesley of this
If you have questions cortce
please do not hesitate to
Sincerely,
Robert:13. Krebs
Surface Water Protection
Regional Supervisor
cc: Point Source Branch
Mecklenburg County \Vatetr Quality Protection
Mooresville Regional Office
Location: 610 East Center Ave., Suits 301 Mooresville, NC 28t'15
Phone: [phone] t Fax: [phone] Customer Service. i-877-623.6748
Internet: www.nc waterguuallty.org
r EgcuaV Opportunrtv° A.firunats e Actjon Emp n.yer — 50% E:ecydecli10% Post t crrsurner paper
t7041663-1699.
One
.NorthCarohna
71at `Ural.

NCDENR
North Caroina Department of Environment and Natural Resources
Division of 'Ivater Quality
Beverly Eaves Perdue Coeen k Suns
Governor Directcr
December 10, 2010
CERTIFIED MAIL 07009 2250 0004 3266 1548
RETURN RECEIPT REQUESTED
Thomas J. Roberts
Aqua North Carolina, Inc.
202 MacKenan Court
Cary, North Carolina 27511
Dee Freeman
Secretary
SUBJECT: Notice of Violation - Permit Condition Violations of NPDES Permit NC0065773
Tracking Number NOV-2010-PC-1184
DWQ Incident No, 201003196
Willows CreekWVVTP
Mecklenburg County
Dear Mr. Roberts:
Please find the attached Notice of Violation, dated December 2, 2010 The documentas
undeliverable after being sent to you at P 0 Box 4889, Cary, NC 27519.
In the attached Notice of Violation this Office asserts that violations of NPDES Permit
NC0065773 occurred after the recent bypass at the facility on November 7, 2010, and therefore
we require a response regarding this violation within 15 days of receipt of this letter. Please see
further details regarding the violation and the requested response in the attached document
If you have any questions, please contact Marcia Allocco or myself at [phone],
Sincerely,
Robert B. Krebs, Regional Supervisor
Surface water Protection
Division of Water Quality
Cc: Water Quality Central Files — NC0066773
Western NPDES Permitting Unit., Bob Sledge
Mecklenburg County Water Quality Program, Rusty Rozzelle
1ocriasviiie. Regional Olittce
LocAtiow 610 East Geritie( Avenue, Suite 301. i1,1).aoresixitie, 23115
Phone: [phone],0 1 Fax [phone]
919-801-6300 FAX: [phone] \ CustoirIar 1-877-620-574a
Internet: WWVILIMcwaterg Lda ty org
An Equa9 (1.1.0)iiiiiiaiirity A ffirmziii. ACIOP Employe, - 50% RecyciolilC,.% Pos1 fThns.uirer parer
one .
.NorthCarolina
Naturally

Nc'n
Beveriy Eaves Pertiue
Governor
NCDENR
roino L:erartrrlent cf Enviror,ment and Natu
DivisAor, of Quaky
Coieeh H. (i'iuilins
n,irec:o,r
December 2, 2010
CERTIFIED MAIL #7009 2250 0004 3256 1517
RETURN RECEIPT REQUESTED
Thomas J. Roberts
Aqua North Carolina, Inc,
P.O. Box 4889
Cary, North Carolina 27519
Dear Mr, Roberts,
Resources
Dee Freeman
Ciy
SUBJECT: Notice of Violation
Permit Condition Violations of NPDES Permit NC0065773
Tracking Number NOV-2010-PC-1184
DWQ Incident No,. 2010,03196
Willows Creek WArTP
Me,cklenburc County
Chapter 143, .Article 21 of the North Carolina General Statutes (G.S.) authorizes and directs the
Environmental Management Commission of the Department of Environment & Natural Resources to
protect and preserve the water resources of the State. The Division of Vilater Quality (DWQ) has the
delegated authority to enforce adopted pollution control rules and regulations_
On November 7, 2010, Ms. Heather Sorensen of the Mecklenburg County Water Quality
Program (MCWQP) received a citizen complaint (from the Charlotte Police Department), regarding
discharges from a treatment facility along Interstate 485, An investigation found that a discharge to the
ground surface had occurred at the 'VVillows Creek Wastewater Treatment facility. Ms. Sorensen noted
that the discharge had stopped but a large volume of untreated wastewater was observed around the
facility, Ms Sorensen tried to contact Aqua personnel using the contact information posted at the
facility but neither phone number was in service.
On November 8, 2010, Messrs. Ron Eubanks and Drew Mat n of the Mecklenburg County
Vilater Quality Program IlrliCWQP). performed a site inspection .and directed cleareup activities including
the application. of lime to the area .recerving the wastewater discharge. During the site inspection with
-----------thei-OperatoreinkR.espionsibier,ChargeetiORC) tas deter -mined, that a -byp-ass_._afrthe.....baniscrieen......atetha_.............r„,„.._
wastewater facility had occurred on November 7, 2010.
The VA/VTR discharges to an unnamed tributary to Reedy Creek classified C waters in the
Yadkin -Pee Dee River Basin. These Investigations viiene conducted as part of a cooperative WYking
agreement between Mecklenburg County and the Division of iiiiVater0a ity Ais a recruit of this
nvestigation. the following conditions Were found at the. Willows Creek WWTP:
The formai notification by phone) to the Division cif Water Quality regarding the VINTP bypass
viiiias not mace, until the morning of November 15. 2010, The offic,al 5-day report was received in the
Mooresville Regional Office MRO o Nevember 2010,
Divlsitm
Mooresvi)re RegicJna•
Lc3atior: 610 East, , SJite 301 ;v1Doresv,ii. NC 21'3115
74) 663-5C,40 Service -S77-62-6748.:
www.rczwater:i,::,1,,,
ry,.oh Caro. 'la

Mr, Thomas J. Roberts, ,A=2 Nceth Caro:Lisa, ele,
NOV-2010-PC-1184, Page 2
December 2 2010
As a resut af the ItivilCWQP rvesticaticrts the following violations, detailed below, are noted:
(1) NPDES Permit NC0065773 — Failure to Provide Required Notice
The wastewater treatment plant bypass notification to Mooresville Regional Office .staff on
November 15, 2010, represents a violation of NC0065773 Part II Standard Conditions for NPDES
Permits; Section C. Paragraph 4 (b)(2) and Section E. Paragraph (6). These two sections require
twenty-four hour reporting of unanticipated bypasses at the permitted wastewater treatment facility.
The bypass notification requires the permittee to report orally to the Director or the appropriate
Regional Office within 24 hours from the time the permittee became aware cf the circumstances.
Occurrences outside normal business hours may also be reported to the Division's. Emergenciy
Response personnel at (800) 8-0368.
The permit conditions also require a written submission (report) be provided within 5 days of the
time the permittee becomes aware of the circumstances, The written submission .shall contain a
description of the noncompliance, and its cause; the period of noncompliance, including exact dates
and times, and If the noncompliance has not been corrected, the anticipated time it is expected to
continue; and steps taken or planned to reduce, eliminate, and prevent reoccurrence of the
noncompliance [40CFR 122.41 (I) (6)].
This Office requests that you respond to this letter in 'writing within 15 days of receipt of this
Notice. Your response should be sent to both this Office at the letterhead address and to the attention
of Mr. Rusty Rozzelle: af MCWQP, 700 North Tryon Street; Charlotte, NC 28202, Your response should
address the following, items:
An explanation as to why this Office was not notified within 24 hours of the uows Creek
WIITP bypass 07 November 7, 2010, as required by NC.0065773.
2. The 5-day report submitted on November 19, 2010, did not note any steps being taken to
reduce. eliminate, or prevent reoccurrence of the noncompliance. This is the second
bypass at the plant's tar screen in the past three years (previous bypass on March 2, 2008
— Incident 200800636),
3 Provide evidence (photo iio. umentation) that the contact information posted at the facility s
current and will reach an employee of Aqua North Carolina, Inc. when the facility is
unmanned,
The above noted violations and any future v glations are subject to a civicpenalty assessTent of
up to, S25,000.00 per day for each violation. Should you have questions regarding this Notice of
Violation, please do not hesitate to contact Ms, Marcia Allocco at 704-663-1699.
Sincerely,
Robert Bi Krebs
Water Ci.i!uality Regional Supervisor
Mooresville Region
;Attachments
Water Quality Central Files — NC0066773
estern NPDES Permitting Umt, Bob Sledge
Mecklenburg Count e Watier Quality Program, Rusty Rozzielle

Beverly Eaves Perdue
Governor
NCDENR
North Carolina Department of Environment and Nature
Mr. David Schlobohm
Aqua North Carolina, lnc.
4163 Sinclair Street
Denver, NC 28037
Dear Mr, Schlobohm.
Division of Water Quality
C©leen H. Sullins
Director
December 22. 2010
Resources
SUBJECT: Notice of Deficiency
Willows Creek Subdivision WWTP
NPDES Permit No. NC006677
Mecklenburg County, NC
Dee Freeman
Secretary
On August 24, 2010, Andrew Martin of the Mecklenburg County Water Quality Program (MCWQP)
conducted an inspection at the subject facility. This inspection was conducted as part of a cooperative
working agreement between Mecklenburg County and the Division of Water Quality. The enclosed
report should be self-explanatory.
It is requested that a written response be submitted to this Office by January 21, 2011, addressing
the noted deficiencies in the enclosed report. In responding to the deficiencies, please address your
comments to the attention of Ms, Allocco of this Office at the letterhead address. Additionally, please
send a copy of your response to Mr. Rusty Rozzelle of MCWQP at 700 N. Tryon Street, Suite 205,
Charlotte, NC 28202.
If you have any questions concerning this report or any other matters, please do not hesitate to call Ms.
Allocco or me at this office.
Enclosure
cc; Rusty Rozzelle, MCWQP
RBKladm
Moo esvii0e Reg'oranal Office
610 East Centel -Ave., Siiife 301, Mccresv4e NC 231
04) 663-16991 Fax i7041= 3-604.01 Cusicimer Serrvi
Sincerely„
for Robert B. Krebs
Regional Supervisor
Surface Water Protection
6748
One
North C ro.ina
, ' 1 rally

EPA
United States Environmental Protection Agency
Washington DC 20460
Water Compliance inspection Report
Section A: National Data System Coding
Farm Approved
OMB No, 2040-0057
Approval Expires 8131 /98
Transaction Cade NPDES YriMoiDay Inspection Type
N 5 NC0005773 10108/24 C
Inspection ;Nark Bays
05
Remarks.:
Inspector; Mecklenburg County Water Qual
Facility' Self -Monitoring Rating E1
3 N
e and Location of Facility Inspected:
Wi#laws Creek Subdivision �J JTP
10800 Starwood Avenue
Mecklenburg County, NC
am
OiA
N
Section B: Facility Data
Entry Time/Date:
08 24/2010
930AM
i Exit Time/Date:
8 8124/2010
11 00 AM
Name(s) of On -Site Representatives/TitlelPhone Nu be
Mr Kevin Curl - Operator in Responsible Charge
Phone [phone] or [phone]
ame and Address of Responsible Official:
1 Mr. David Schlobohrn
Aqua North Carolina, I.nc.
4163 Sinclair Street
l Denver, NO 28037
Pe
nit
Records/Reports
Reserved
Permit Effective:
12/01/2008
Permit Expires:
11/30/2013
{ Title: Western Area Manager
Phone Number: 704-489-9404
Contacted: No
Facility Site Review
Effluent/Receiving Waters
FA Laboratory
Section C: Areas Evaluated During Inspection
Flow Measurement Operations & Maintenance Sewer Overflow
Self -Monitoring Program ❑ Sludge Handling Disposal ❑ Pollution Prevention
❑ Compliance Schedules ❑ Pretreatment Program ❑ Multira`sedia
❑ Stornnwater ❑ Other.
Section D: Summary of Findings/Comments
See Attached Summary
Signature(s) of Inspector(s): Agency/Office/Telephone:
Andrew Martin
MCWQPV(704) 336-5500
Signature of Review r: Agency/Office:
NCDENR — Division of Water Quality
is Allocco Surface Water Protection — IVlooresvii{e. Regional Office December 21, 2010
ate:
Septernb
EPA Form 3560-3 (Rev 9-94) Previous editions are obsolete

GENERAL:
MCWQP staff last inspected the facility on October 22, 2008 A Compliance Evaluation
Inspection was issued an November 6, 2008.
PERMIT:
The current NPDES permit became effective on December 1, 2008, and expires on November
30, 2013, The permit properly describes the facility and appears adequate for the waste stream
being treated
The 0,150 MGD permitted facility consists of a package extended aeration wastewater
treatment plant with bar screen, flow splitter box, dual surge tanks, aerobic digester, dual
aeration basins, dual circular clarifiers, tertiary filters, mud well, UV disinfection system, backup
chlorine contact basin with tablet chlorination and dechlarination, and post aeration and effluent
continuous recording flow measurement,
The certification classification for NC0065773 requires that the facility have an operator in
responsible charge (ORC) with a Grade 2 Biological Water Pollution Control System (WW-2)
certification, The facility is staffed with personnel (ORC and Back-up ORC) that possess the
appropriate operator certification
RECORDS/REPORTS:
Discharge Monitoring Reports (DMRs) were reviewed for the period August 2009 through July
2010, The ORC maintains detailed logs and calibration records relative to the operation &
maintenance and self -monitoring of the facility.
The DMRs appeared to be properly completed except for the notation of holidays. If the
permittee is observing a holiday please enter "Holiday' through all parameters which will have
missing results due to the holiday. For example, if temperature is to be monitored daily and a
temperature reading will not be taken due to a holiday, enter "Holiday" in the temperature space
on the holiday so it can be properly flagged within the Division compliance monitoring database
Monitoring violations are being flagged for the Willows Creek WWTP for weeks with holiday
because of the lack of "holiday" being noted on the DMR,
FACILITY SITE REVIEW:
A fence and locked gate surrounds the treatment works for security. The facility's auto -dialer
(high water alarm) and other electrical equipment are maintained in a locked building. Some of
the facility's components were not in service during the inspection. The plant was not
discharging during the inspection. The tertiary filters were backwashing and the ORC left the
bypass valve open, which allowed the filter backwash to enter the clear welL The ORC was
sending the effluent in the clear well back through the treatment process.
FLOW MEASUREMENT:
Flow measurement is accomplished using a V-Notch weir as the primary device and a
totalizer/continuous recording 1500 4210 Ultrasonic flow meter in accordance with NPDES

FLOW MEASUREMENT (cont
permit requirements. The flow meter was calibrated on July 9, 2010
LABORATORY:
Aqua North Carolina (Heater Utilities, Inc) s certified by the Division of Water Quality to perform
field parameter laboratory analyses (NC Laboratory Certification #5035) and contracts with
Water Tech Labs, Inc, (NC Laboratory Certification #50) to perform ail other chemical analyses
specified tn the permit Water Tech Labs, Inc was not evaluated during the inspection.
EFFLUENT/RECEIVING WATERS:
The facility was not discharging at the time of the inspection. The facility discharges to an
unnamed tributary to Reedy Creek, which is a Class C water in the Yadkin -Pee Dee River
Basin. No impacts were observed in the receiving stream.
SELF -MONITORING PROGRAM:
Discharge Monitoring Reports (DMRs) were reviewed for the period August 2009 through July
2010. The reports indicate that the facility was in compliance with permit effluent limits and
monitoring requirements during the review period except for the following:
• No dissolved oxygen readings were reported for July 2010. The permittee is required to
monitor dissolved oxygen weekly under the permit. These violations were addressed
under separate cover by the Division of Water Quality through the issuance of a Notice
of Violation (Tracking Number NOV-2010-MV-0154).
OPERATIONS & MAINTENANCE:
The facility and site appeared well operated, but poorly maintained The vault doors for the
valves at the lift station are missing. The walkway grating over the aeration basin has corroded
to the point of failure, which is safety hazard The inspector's foot fell through the grating at one
point during the inspection. A pump is out in the surge tank and has been down for two rnonths.
A UV light bulb is not operating because of a failed ballast and one of the facility's blowers is not
operational. The ORC could not recall when the media in the tertiary filters had been replaced.
Please repair all malfunctioning components and areas of corroded grating. Replace
media in tertiary filters if necessary.
SLUDGE DISPOSAL:
Sludge is removed from the digester and taken off site by pump and haul methods, Sludge is
hauled by Biotech, Inc, or L & L and is disposed of at an approved POTW (CMU) disposal site,
BioTech, Inc. and L & L were not evaluated under this inspection
SEWER OVERFLOW:
Please be advised that pursuant to Part 11, Section E of your NPDES permit and North Carolina
Administrative Code (NCAC) 15A 2B 0506 (a)(2), any failure of a collection system, pumping
station or treatment facility resulting in a bypass without treatment of all or any portion of the
wastewater shall be reported to the appropriate regional office (Mooresville Regional Office

SEWER OVERFLOW (cont`d):
[phone]) as soon as possible but no later than 24 hours from the time the peree
became aware of the bypass. For spills/bypasses that occur in Mecklenburg County, it is
requested that MCWQP be notified at 704/336-5500, Spills occurring on weekends or holidays
can be reported by calling the North Carolina Division of Emergency Management at 919/733-
3300, 800/662-7956, or 800/858-0368. A written report shall also be provided within five (5)
days of the time of the incident. The report shall contain a description of the bypass, and its
cause; the period of the bypass, including exact dates and times, and if the bypass has not
been corrected, the anticipated time it is expected to continue; and steps taken (or planned) to
reduce, eliminate; and prevent recurrence of the similar events. Any spill that reaches surface
waters (i.e, any spill that reaches any water already present in a conveyance, stream, ditch,
etc.) or any spill greater than 1,000 gallons on the ground that does not reach surface waters
must be reported.
A,n adequate spill response for those spills reaching surface waters should include an
evaluation downstream of the point at which the spill entered surface waters to determine if a
fish kill occurred. The evaluation should also include the collection of upstream dissolved
oxygen and pH measurements for background information and dissolved oxygen and pH
measurements at multiple points downstream of the entry point to document any negative
impact. Failure to report the bypass of collection system, pumping station or treatment facility
subjects violators to penalties of up to $25,000 00 per day per violation.

Aqua North Carolina, Inc,
202 MacKenan Court
Cary, NC 27511
20, 2011
Ms. Marcia. Al.
N.C. Division of Water Quality
clo Robert B, Krebs
610 East Center Ave., Suite 301
Mooresville, N.C. 28115
Subject; Notice of Deticiency (NOD)
Willows Creek Subdivision \\VWTP
Permit No. NC0065773
Mecklenburg County
S. A..lto{'CO:
This letter° is ir1 t°espouse to the Notice of D
treatment plant (V`TP) inspection on Augus'
made by Aqua North Carolina, Inc, (Aqua).
Thomas ., Roberts
President and Chief Operating Officer
T; 919,6515770
F: 919.460.1788
tirobertsaquaamerica.com
www,aquanorthcarohna.corn
(NOD) issued for the referenced wastewater
010. The following describes the improvements
• In September 2010, darnruged grating w>'as replaced or1 the wrllkti4tty over the aeration basin.
• In October 2010, the aeration blower was repaired and re-
• Damaged bulbs for the CV disinfection system were replaced. While replacing the bulbs, 'tare
ballast was checked and verified that it is was operating correctly.
• A new pump was installed in the surge tank the week of ianuary 17. 201 I.
• At this time, the filter performance appears to be adequate. There are no immediate plans to
replace the media in the tertiary filter since the effluent is within permitted limits,
+ Vault doors must be ordered and manufactured to fit the valve box, Doors will be ordered in
2011 and in the meantime, we have taken precautionary steps to protect the components inside
the valve box.
If you have a.ny comments or concerns, please contact Robert Ashley at. [phone], Extension
57224,
Thomas .l obens
Presided and Chief Operati
cc: David Schlobohm, Aqua North Carolina
Rusty Rozzelle, Mecklenburg Count
An Aqua America Col
parry

NCDENR
Norti Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins
Governor Director
Dee Freeman
Secretary
Mr. Thomas J. Roberts
202 MacKenan Court
Cary, North Carolina 27511
Subject:
Dear Mr. Roberts:
October 19, 2010
Notice of Violation — Monitoring Violations
Tracking #: NOV-2010-MV-0154
Willows Creek WWTP
NPDES Permit No. NC0065773
Mecklenburg County
A review of the July 2010 self -monitoring report for the subject .theility revealed monitoring vic
of the following parameters at Outfall 001:
Parameter
Dissolved oxygen
Dissolved oxygen
Dissolved oxygen
:D a t e
Week ending 7/10/10
Week ending 7/17/10
Week ending 7124/10
Dissolved oxygen
eported Value
None
None
None
Week ending 7/31/10 None
Monitorin.g. Requirement
Ix/week
lx/week
"lx/week
ix,iweek
Remedial actions, if not already implemented, should. be taken to correct any problems. The Division
of Water Quality may pursue enforcement actions for .this and any additional violations. If the violations are of
a continuing nature, not related to operation and/or maintenance problems, and you anticipate remedial
construction activities, then you may wish to consider applying for a Special Order by Consent. You may
contact Ms. Marcia Allocco of this Office for additional information.
If you havequestions concerning this matter, please do not hesitate to contact Ms. Allocco or me at
704/663-1699.
Sineer-
y,
Robert B. Krebs
Surface Water Protection
Regional Supervisor
cc: Point Source Branch
Mecklenburg County Water Quality Program, R. Rozzelle
MA
Mooresville Regional Office
Location,: 510 East Centeit AVE, Suite 301 Mooresville, NC 2E11,5
Phone; [phone] at (704.) 663-6040 `i Customer Service:1-877-623-6746
Iflterneti initplfportal.ncdtattroc,,,AteD!Wg
One
Nth Carolina
"atitra14//

Michael E, Easley„ t'?crvemcr
William 0, 'Ross Jr
,f t r:vronrrterti and Natura
November . 2008
Mr. Mike Meyers
Compliance & Engineering Manager
Aqua North Carolina, Inc.
P© Box 4889
Cary, NC 27519
StBJ "CT: Compliance Evaluation Inspection
Willows Creek Subdivision WWTP
NPDES Permit No. NC0065773
Mecklenburg County, N.C.
Dear Mr,.
Cofeen 1-f, Sulli
Division o1„N
Enclosed is a copy of the Compliance Evaluation Inspection report for the inspection cot"ducteci at
the subject facility on October 22, 2008, by Mr. Andrew- Martin of the Mecklenburg County \k ater Quality
Program (MCWQP).. This inspection was conducted as part of a cooperative working agreement between
Mecklenburg County and the ;Division of Water Quality.
The enclosed report should be self-explanatory; however should you. have any questions
concerning this report or any other ratters please do not hesitate to call .Ms, Allocco or me at this Office,
Enclosure
cc: Mr, Rust„: Rozzelle, MCWQP
RBK/adm MA
File: VJQ a°illowsere k 0065773.10OP.cl
NCDENR
Sincerely,
Robert B. Krebs
Regional Supervisor
Surface Water Protection
Mooresville Regiertal t`:)rit c
Internet wrr winovateiliq illtl'or
!C° 281.15
Phone 70,1-663-16irt? Customer Sen ice
Fax 74-66i-6(twlt) E k-' 623-6748
An 'Equal Opportun tyd.Affirmative Action Employer — n0% Re„;ycled/1C% Post Consumer PaPer

United States Environmental Protection Agency, Washington, DC 20460 l r Form Approved
A
NPDES Compliance Inspection Report OMB No. 2040-0003
North Carolina Department of En.vironment and Natural Resources Approval Expires
Division of Water Quality, Mooresville Regional Office NCDENR 7/31/85
Section A: National Data System Coding
Transaction Code NPDES Permit No.. YR./MO/DAY Inspection Type Inspector Facility Type
N 5 NC0065773 08/10/22 C C
.nspection Work Days
0,5
Remarks:
Inspector: Mecklenburg County Water Quality Program
Facility, Self -Monitoring Evaluation Rating BI QA
4
ame and Location of Facility Inspected
Willows Creek Subdivision IWWTP
10800 Starwood Avenue
Mecklenburg County, NC
Section B: Facility Data
Entry Time:
10.00 am
Exit Time:
11.00 am
Date:
October 22, 2008
Name(s) of On -Site Representatives -------Title(s)------Phon „ o(s):
Mr, Kevin Curl - Operator in Responsible Charge
Phone: [phone] or (704)361,-30.76
Name and Address of Responsible Official:
Mr, Mike Meyers
Aqua North Carolina, Inc.
PO Box 4889
Cary, NC 27519
Pert
E Records/Reports
Z Facility Site Review
0
Permit f .ctive Date:
December 1, 2003
Permit Expiration Date:
November 30, 2008
Title:
Compliance & Engineering Manager
Phone No.
[phone], Ext,706
Section C:
AreasEvaluated During Inspection
•easurement Operations & Maintenance
Z Self -Monitoring Program J Sludge Handling/Disposal
E Compliance Schedules
,ontac ed?
No
Sewer Ove
E Pollution Prevention
Pretreatment Program Multimedia.
EffluentiReceivinF, Waters Z Laboratory Li Stormwater
Section D: Summary of Findings/Comments
All areas are rated satisfactory unless otherwise indicated. See Attached Sheet(s) for Summary
Signature(s) of Inspector(s):
Agency/Office/Telephone:
Andrew D. Martin MCWQP/[phone]
Z Other:
Date:
November 4. 2008
' ENR — Division of Water Quality 1
Date:
1 l Co cE,
—gnature of Reviewer: Agency e:
Marcia Alloc .o Surface 'Water Protection — Mooresville Regional 0ffice November 6, 2008
EPA Form 3560-3 Revised 3- .
evious Editions are Obsolete

GENERAL:
MCWQP staff last inspected the facility on September 27, 2007. A Notice of Deficiency
was issued on October 16, 2007,
PERMIT:
The current NPDES permit became effective on December I., 2003, and expires on
November 30, 2008. The permit properly describes the facility and appears adequate for the
waste stream being treated.,
The 0.150 MGD permitted facility consists of a package extended aeration wastewater
treatment plant with bar screen, flow splitter box, dual surge tanks, aerobic digester, dual aeration
basins, dual circular clarifiers, tertiary filters, mud well. UV disinfection system, backup chlorine
contact basin with tablet chlorination and dechlorination, and post aeration and effluent
continuous recording flow measurement.
The certification classification for NC0065773 eq s that the facility have an operator
in responsible charge (ORC) with a Grade 2 Biological Water Pollution Control System (WW-2)
certification. The facility is staffed with personnel (ORC and Back-up ORC) that possess the
appropriate operator certification.
RECORDS/REPORTS:
Discharge Monitoring Reports (DMRs) were reviewed for the period August 2007
through July 2008. The reports appeared to be properly completed. The ORC maintains detailed
logs and calibration records relative to the operation & maintenance and self -monitoring of the
facility.
FACILITY SITE REVIEW:
All of the existing components of the facility were in service and appeared to be operating
properly at the time of the inspection. A fence and locked gate surrounds the treatment works for
security. The facility's auto -dialer (high water alarm) and other electrical equipment are
maintained in a locked building.
FLOW MEASUREMENT:
Flow measurement is accomplished using a V-Notch weir as the primary device and a
totalizer/continuous recording ISC-0 4210 Ultrasonic .flow meter in accordance with. NPDES
permit requirements. The flow meter was calibrated on August 27, 2008.
LABORATORY:
Aqua North Carolina (Heater Utilities, Inc.) is certified by the Division of Water Quality
to perform field parameter laboratory analyses (NC Laboratory' Certification #5035) and contracts

with Water Tech Labs, Inc. (NC Laboratory Certification 450) to performall other chemical
analyses specified in the permit. Water Tech Labs, Inc. was not evaluated during the inspecti
EFFLUENT/RECEIVING WATERS:
The effluent was clear and did not appear to have a detrimental effect on the receiving
stream, at the time of the inspection. The facility discharges to an unnamed tributary to Reedy
Creek, which is a Class C water in the Yadkin -Pee Dee River Basin.
SELF -MONITORING PROGRAM:
Discharge Monitoring Reports (DMRs) were reviewed for the period August 2007
through July 2008. The reports indicate that the facility was in compliance with permit efflt n
limits and monitoring requirements during the review period.
OPERATIONS & MAINTENANCE:
The facility and site appeared well operated and maintained except for the following: The
vault doors for the valves at the lift station are extrernely damaged. Please repair the vault
doors.
SLUDGE DISPOSAL:
Sludge is removed from the digester and taken off site by punip and haul methods.
Sludge is hauled by Biotech, Inc. or L & L and is disposed of at an approved POTW (CMU)
disposal site. BioTech, Inc. and L & L was not evaluated under this inspection.
SEWER OVERFLOW:
The facility had an unanticipated bypass occur on March 2, 2008. The bypass was caused
by a blockage of the bar screen at the WWTP which resulted in the discharge of 500 gallons of
untreated wastewater to an unnamed tributary to Reedy Creek, a Class C water in the Yadkin -Pee
Dee River .Basin. This violation was addressed under separate cover by the Division of Water
Quality through the issuance of a Notice of Violation (Tracking Number NOV-2008-DV-0102).
Please be advised that pursuant to Part II, Section E of your NPDES permit and North
Carolina Administrative Code (NCAC) 15A 2B .050.6 (a)(2), any failure of a collection system,.
pumping station or treatment facility resulting in a bypass without treatment of all or any portion
of the wastewater shall be reported to the appropriate regional office (Mooresville Regional
Office 704/663-1699) as soon as possible but no later than 24 hours from the time the permittee
became aware of -the bypass. For spills/bypasses that occur in Mecklenburg County, it is
requested that NICWQP be notified at 704/336-5500. Spills occurring on weekends or holidays
can be reported by calling the North Carolina Division of Emergency Management at 919/733-
3300, 800/662-7956, or 800/858-0368. A written report shall also be provided within five (5)
days of the tirne of the incident. The report shall contain a description of the bypass, and its
cause; the period of the bypass, including exact dates and times, and if the bypass has not been

corrected. the annuity at d t rri' it i expected to c ntinue and steps taken (or planned) m reduce,
eliminate, and prevent recurrence of the similar events. Any spill that reaches surface Ns`aters l ,e:
any spill that reaches any water already present in a conveyance, stream, ditch, etc.) or any spill
greater than 1,000 gallons on the ground that does not reach surface waters must he reported.
An adequate spill response for those spills reaching surface waters should include an
e� aluatioia downstream f the point at which the spill entered surface eaters to determine if a tide
kill occurred. The evaluation should also include the collection of upstream dissolved oxygen
and p11 measurements for background information and dissolved oxygen and pH measurements
at multiple pointy downstream of the entry point to document any negative impact. Failure to
report the bypass of collection sy°stein, pumping station or treatment facility subjects violators to
penalties of up to'.5,O.00 per day, per violation.

Performance Annual Report
General information
Facility/Systen Name:
Other Areas Served:
Responsible Entity:
Willows creek
Stone Mountain, Brantley Oaks,
Satterwythe & Timberlands
Aqua North Carolina,
Person in Charge/Contact: Tom Roberts
Applicable Permit (s): NC0065773
AFC 6
Description of Collection System or Treatment Process:r
This 0.15 IVIGD wastewater treatment facility consists of a bar screen, flow equaliza
tank, dual aeration tanks and clarifiers, an aerated sludge hoidine tank, tertiary -
,..,
ultraviolet disinfectiondisinction with backup tabiet chlorination and de -chlorination, a
composite sampler, a continuous flow meter, post aeration and standby power generator.
Performance11.
Text Summary of System Performance for Calendar Year 2009:
This wastewate
2008.
formed veryand met all effluent
List (by month) any violations of pennit conditions or other environmental
regulations. 'Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
an tary Compl i ant
February Compliant

a
Cor piint
C.l ant
Corrtliarrt
Co ant
Compliant
Comp I rant
Compliant
Compliant
pliant
December Conrpliant
iatican
Our customers will receive letter regarding the ava
upon request. These reports ill also be available f
customer at Aqua's Southern Call Center
iv. Certification
ability o:
s eport
th the
ertify anger penalty of later that this report is complete and accurate to the
best of iny knowledge. 1 farther certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
Responsible Person
n
Title: Regional ional or plia.nce Manager
er
Entity: : ra North Carolina, Inc.
Date: 0

Michael F„ Easley, Governor
William G. Ross Jr,, Secretary
North Carolina nvironment and Natural Resources
August 13, 2008
Mr. Gary Moseley
Aqua North Carolina, Inc.
4163 Sinclair Street
Denver, NC 28037
Subject: Draft NPDES Permit
Permit Number NC0065773
Willows Creek WWTP
Mecklenburg County
Dear Mr, Moseley:
Coker). FL Sullins, Director
Division of Water Quality
NC DENR MRO
DWQSufface Water Protection
Enclosed with this letter is a copy of the draft permit for your facility. Please review the draft
very carefully to ensure thorough understanding of the conditions and requirements it contains.
The draft permit contains the following changes from the terms found in your current permit:
A footnote has been added regarding the reporting and compliance determination of Total Residual
Chlorine values.
Please submit any comments to me no later than thirty days following your receipt of the draft.
Comments should be sent to the address listed at the bottom of this page. If no adverse comments are
received from the public or from you, this permit will likely be issued in October 2008, with an effective
date of December 1, 2008.
If you have any questions or comments concerning this draft permit, call me at [phone], or via e-
mail at bob.sledge @ncmail.net.
Bob Sledge
Point Source Branch
cc: Central Files
Mooresville Regional Office/Surface Water Protection Section
NPDES Files
North Carolina Division of Water Quality 1.617 Mail Service Center Raleigh, NC 276991617 Phone [phone]
Internet: WW nc.waterqualiworg Location: 512 N. Salisbury Sr. Raleigh, NC 27604 Fax [phone]
An Equal Opporlunily/Affirmallve Acton Employer - 50% Recycled/10% Post Consumer Paper
Customer Service
1477-623-6748
Carolina

Permit NC5' 7
STATE OF NORTH CAROLINA.
DEPARTMENT OF ENVIRONMENT AND NATURAL I ►.ESOURCES
DIVISION OF WATER QUALITY
PERMIT
TO DISCHARGE WASTEWATER UNDER THE
NATIONAL POLLUTANT DISCHARGE ELIMINATION SYSTEM
In compliance with the provision of North Carolina General Statute 143-215,1, other lawful standards
and regulations promulgated and adopted by the North Carolina Environmental Management
Commission, and the Federal Water Pollution Control Act, as amended,
Aqua North Carolina, Inc.
is hereby authorized to discharge wastewater from a facility located at the
Willows Creek Subdivision WWTP
Off of NCSR 2803 North
East of Charlotte
Mecklenburg County
to receiving waters designated as unnamed tributary to Reedy Creek in the Yadkin -Pee Dee River
Basin in accordance with effluent limitations, monitoring requirements, and other conditions set forth
in Parts 1, II, aII and IV hereof.
This permit shall become effective
This permit and authorization to discharge shall expire at midnight on November 30, 2013.
Signed this day
DRAFT
Coleen H. Sullins, Director
Division of Water Quality
By Authority of the Environmental Management Commission

SUPPLEMENT TOP I V SHEET
All previous NPDES Permits issued to this facility, whether for operation or discharge are hereby
revoked. As of this permit issuance, any previously issued permit bearing this number is no longer
effective. Therefore, the exclusive authority to operate and discharge from this facility arises under the
permit conditions, requirements, terms, and provisions included herein;
Aqua Northth Carotna,In
Pe it NC0065773
is hereby authorized to:
l , Continue to operate an existing O. 1 0 MG wastewater treatment system with
components:
Influent surge tank
Flow splitter box
Dual extended aeration package plants, each consistingof:
Aeration tank
Secondary clarifier
Sludge tank
Tertiary filters
Ultraviolet disinfection system
Back-up chlorine contact ehatnher with tablet -type c lorination and dechlonriatio
Post aeration
Effluent flow recording meter
• Standsby generator
The facility is located east of ChCharlotte at the " Vilio s Creek SubdSubdivision TIC off ofNCSR
2803 in Mecklenburg County.
h
2, Discharge from said treatment works at the location. specified on the attached map into an unnamed
tributary to Reedy Creek, classified C waters in the Yadkin -Pee Dee River Basin.,

3S r,2
mt « 8/40'R'
a Nam Harrisburg, N C,
ast
ay _St:rearm UT to Reedy Creek
Sub -Basin: m u1
Aqua NC, Inc, . m.0 k ubdivision
NC006577
Grp . .. .

Permit NC0065773
A. (1.) EFFLUENT LIMITATIONS AND MONITORING REQUIREMENTS
During the period beginning on the effective date of this permit and lasting until expiration, the
Permittee is authorized to discharge from outfall 001. Such discharges shall be limited and monitored
by the Permittee as specified below:
EFFLUENT
Flow
BOD, 5-day (209C)
(April 1 — October 31)
BOD, 5-day (209C)
(November 1 — March 31)
0.150 MGD
5.0 mg/L 7.5 mg/L
10.0 mg/L 15,0 mg/L
Total Suspended Residue 30.0 mg/L 45.0 mg/L
. NITORINGiftEthiliR
easuremen
tient
Continuous Recording
Weekly Composite
Weekly Composite
Weekly Composite
fluent or Effluent
Effluent
Effluent
Effluent
NH3 as N
(April 1 — October 31)
NH3 as N
(November 1 — March 31)
Dissolved Oxygenl
2.0 mg/ 10.0 mg/L
4,0 mg/L 20.0 mg/L
Fecal Coliform (geometric mean) 200/100 ml 400/100 ml
Weekly Composite
Weekly Composite
Weekly Grab
Weekly Grab
Effluent
Effluent
Effluent, Upstream
& Downstream
Effluent
To a Residual Chlorine2,3
17pg/L 2/Week Grab
Effluent
Temperature (9C)
Temperature (9C)
Total Nitrogen
(NO2+NO3+TKN)
Weekly Grab
Day Grab
Quarterly Composite
Upstream &
Downstream
Effluent
Effluent
Total Phosphorus
pH4
Footnotes:
1.
Quarterly Composite
Weekly Grab
Effluent
Effluent
The daily average dissolved oxygen effluent concentration shall not be less than 6,0 'mg/1„.
The limit and monitoring requirements only apply if chlorine is used for disinfection.
3, The Division shall consider all effluent TRC values reported below 50 ug/1 to be in compliance
with the permit.. However, the Perrnittee shallcontinue to record and submit all values reported by
a North Carolina certified laboratory (including field certified), even if these values fall below 50
ugil.
4. The pH shall not be less than 6.0 standard units nor greater than 9,0 standard units.
There shall be no discharge of floating solids or visible foam in other than trace amounts

Ar Michael F. Easley, Gov
Vlliarn G. Ross Sr,, Secretary
North Carolina Dpanment ofEnvironment arid Natural Resources
Coleen. H. Sullins, Director
Division of Water Quality
January 6, 200$
Mr. Thomas Roberts
Aqua North Carolina, Inc.
202 Mackenan Court
Cary, NC 27511
SUBJECT: Compliance Evaluation Inspection
Willows Creek Subdivision WWTP
NPDES Permit No. NC0065773
Mecklenburg County, N.C.
Dear Mr. Roberts:
Enclosed is a copy of the Compliance Evaluation Inspection report for the inspection conducted at
the subject facility on October 22, 2008, by Mr. Andrew Martin of the Mecklenburg County Water Quality
Program (MCWQP), The inspection report was recently returned to our office by the United States Postal
Service as undeliverable due to a bad address.
The enclosed report should be self-explanatory; however should you have any questions
concerning this report or any other matters please do not hesitate to call Ms. Allocco or me at this Office.
Sin I,
br Robert B. Krebs
Regional Supervisor
Surface Water Protection
Enclosure
cc: Mr, Rusty Rozzelle, MCWQP
RBK/adm[MA
ATI
NCDENR
arolina
rally
Mooresville RetIonal. Offic:e Division of Water Quality
hymn -icy, NVWW..EICAVAaglialEV.0112 6 0 ".,ast., Center Ave,, Suit e 30 I. MooresVille.„ NC 28i 15
Phone [phone] Customer Service
Fax [phone]-S77-623-67418
An Equal Oppo,r1L;nily/Affirmatilie Action Employer 50% Recyclecli10% Post CaTisomer Paper

Michael F. Easley, Gover
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
Coleen H. Sullins, Deputy Director
Division of Water Quality
March 6, 2008
CERTIFIED MAIL 7007 1490 0004 4505 6929
RETURN RECEIPT REQUESTED
Mr. Michael Hardwood
Aqua North Carolina, Inc.
PO Box 4889
Cary, North Carolina 27519
Subject: NOTICE OF VIOLATION attd
RECOMMENDATION FOR ENFORCEMENT
Violations of G.S. 143-215.1 - Discharge of untreated wastewater
Tracking No.: NOV-2008-DV-01.02
DWQ Incident No. 200800636
rillCreek WWTP
NPDES Permit No. NC0065773
Mecklenburg County
Dear Mr. Hardwood:
On March 2, 2008, Mr, Michael Melton of Aqua North Carolina., Inc. reported an
unanticipated bypass of the treatment works at the Willows Creek WWTP to comply with the
twenty-four hour reporting requirement in NPDES Permit No. -NC0065773. The bypass was
caused by a blockage of the bar screen at the WWTP which resulted in the discharge of 500
gallons of untreated wastewater to an unnamed tributary to Reddy Creek, a class C water in the
Catawba River basin., in violation of G.S. 143-2151
Be advised that G.S. 143-21.5.6A provides for a civil penalty assessment of not.more than
twenty-five thousand dollars ($25„000), or twenty-five thousand dollars ($25,000) per day when the
violation is of a continuing nature, against any person who is required but fails to apply for or to
secure a permit required by G.S. 143-215..1.. Penalties may also be assessed for any damage to the
surface waters of the State that mayresult from the unpennitted discharge.
This Office is in receipt of your faxed Treatment Plant (WWTP) Bypass/Upset Reporting
Form 5-Day Report dated March 3,. 2008, providing additional information on the March 2, 2008,
bypass at the Willows Creek WWTP. However, this report did not contain the results of the
sampling performed during the bypass. One
NOrthCarOlina
;Naturally
North Carolina Division of Water Quality 610 East Center Ave., Suite 301.
Phone: [phone] FAX. [phone]
An Equal Opportunity/Affirmative Action Employer
tooresville, NC 2
Customer Service
1-877-623-6748
Internet: h20.enr.state.nc.us
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Mr. Michael Harwood
NOV-2008-DV-0IO2, Page 2
March 6, 2008
This letter is also advising you that this Office is considering sending a Recommendation for
nfi>rcement to the Director of the Division of Water Quality for the subject violation. If you have
any additional information regarding the bypass, please forward it along with the
aforementioned sampling results to this Office within 15 days of receipt of this letter. Your
March 3, 2008, Treatment Plant (WW I P) Bypass/Upset Reporting Form 5-Day Report and any
additional information you submit Vwiil be reviewed and if an enforcement action is still deemed
appropriate, your explanation will be forwarded to the Director, along with the enforcement package
for her consideration.
ou have any questions concernin this matter, please do not hesitate to contact
Marcia Aliocco or me at (704) 3-1g .
Sincerely
Robert 13.Krebs
Regional Supervisor
Surface Water Protect on Section
ce: Bob Sledge, NPDES Western f'ro rar
Rusty Roelle, MCWQP
Central Files

Collection System SSO 24-Hour Notification
Collection System: Number anc Name WQCS#
Incident Number from BIMS 20080 a-
Incident Reviewed (Date):
Incident Action Taken: BPJ
pill Date
Reported D
NOV-2008-DV
DV-2008-
1 1 1 1 1 1 1 1■ 1 1 1 1 1 1 1 1 1 1 1 11 1 1 1 1/ 1 1• 1 1 1 1 1 1 1 1 1 A 1♦ Y 1 1 1 II 1 1 1 I
Time
Time am! pm
ed To SWP Staff or EM Staff
Reported By
Address of Spill
County
(Olt ause of Spill
City
Total Estimated Gallons
,-,
Stream Fish Kill: Yes No Number Species
Non Required Infor
Est. Gal to Stream
ation and other comments relating to SSO incident:
(; .,L` G "
Response time minutes Zone Map Quad ,-' P` .. i ,,. , ,.

/2003 13:31 FAX [phone]
f14UC1n mnu
r8x; ru4vo3Vu4Ll
ATE Form WWTP-BYPASS/'UPSET
Treatment Plant (W P) Bypass/Upset Reporting Form 6-Day Report
'Item;
ity Nome;
nt Started' pate::
Ended: Date: .
Permit N
County:
Tirne: O O
Time:
r Condltfons during Bypeas/Upset event:
evet of Treatment
lone Primary Trea rt
ondery Treatment _Chlorina'tion/DIetrfeciion Only
ted Volume of SpIII/Bypa (must be given even I
be how the volume wae'detet rnlned: r rat Ct 1, C c k,ce. r der,
ci art 4ion
Spill/Bypass reach t
f yes, Pleade list the following!
olum. Reaching Surface Waters:
SpH
F'
Fish Kill?
ant with permit requi
�r7
men
en during event? ✓ Yes Nv
urd pN (. LIpsfea, arc' Ooonstre
_..(Lo . tL
Ye
r screen was blocked LT 0n
Nam

[it 004/004
3/2008 13 31 FAX [phone]
NW 1g411/W4OUJUW4U
Ur Report Medi To:
Intlt 4V6JV
Form VONTP-BYPASS/UPSET
Pe
Division of Wafer QualityEmenjencY Manaberment
n act Narno, B a r bra frcI Dat Tim ) I. 5C AM
Agencies Nottf1d (HIth Dept, etc):,
Person Reporting Event: /V
) 41,416ftri Phone Number: i0 tO 5- 0 -
n additional written report?
What additional information le needed:
a representatve for the responsible party, I certify that the inforrnation contained in this
report is true and accurate to the best' of my knoWledge.
Person Submitting Claim: Me,1-1-_crt
Signature: ici) 4.9
Title:
Date: 3Lq1(-)3
Telephone Number:
Any additional info►rrrrati©n to be submitted should be sent to the appropriate DIVISIon Regional
Office within five days of first knowledge of the Bypass with reference to the Incident number
(the Incident number Is Only generated when electronic entry of this form is Completed, if used).

FAX [phone](7
b
North Car Ina
Aqua North Carolina, in;t.
353 tin(lair Street
nvae. NC 28037
CCI
F; 704,489 9419
1001/004
waaquarrorthsalira.ccrm
nt
Corn
Flame Recycle
A i qua Arne rl a ornpany

2008
Aqua North Carolina,
202 Marnan Court
Carr, NC 27511
Mr. Robert 1. Krebs
Regional ional upery sor
Surface Water Protection Section
610 fast Center Avenue, Suite 301
Mooresville, NC 28115
Dear Mr. Krebs
Aqua North Carolina received a NOV for irllnvs (Wreck
20 - V -0102 March 10, 2008, addressed to Michael Harwood.
With the company, , "Therefore, pleas.. change all correspondence
sent to the attention of Thomas T. Roberts, Aqua North Carolina,
NC 27 11, )1 9-4 7- 12, Ext. 30.
you hay any questions, please do not hesitate to col
Sinee
Robyn [ . l`hoi.
Executive Assn
7: 919,467,8712
Fa° 919,460,1788
www.aquanorthta iin
WTP, Tracking No. NOV
Michael Harwood is no loner
for Aqua North Carolina to be
202 MacKenan ,'ourt, Cary,
e at 1 -467- 212,Est, 36.
An Aqua Am ri Crsrnpan

!Filliirr-
I. General Information
Performance Annual Report
NC -Nk1,1,P0
Facility/System Name.: Willows Creek D14Vfure
„4 r"to
Other Areas Served: Stone Mountain, Brantley Oaks,
Responsible Entity:
Person in Charge/Contact:
Satterwythe & Timberlands
Aqua North Carolina dba Heater Utilities, Inc.
T
Roberts
Applicable Permit (s): NC0065773
Description of Collection System or Treatment Process:
This 0.15 mgd wastewater treatment facility consists of a bar screen, flow equalization
tank, dual aeration tanks and clarifiers, an aerated sludge holding tank, tertiary filters,
ultraviolet disinfection with backup tabiet chlorination and de -chlorination, a refrigerated
composite sampler, a continuous flow meter, post aeration and standby power generator,
II. Performance
Text Summary of System Performance for Calendar Year 2006:
This wastewater treatment plant performed very and met all effluent limits in
2007.
List (by month) any violations of permit conditions o
regulations. Monthly lists should include discussion o an en
impacts and corrective measures taken to address violations.
- 3 2'00'3'
January Compliant
,c,110.t)
DENR - WATER ()LIAM
POINT SOURCE BRANCH
February _ompl ant

April
May
June
July
August
September
October
November
December
Compliant
Comp t
Compliant
Compliant
Compl
Compliant
Compliant
Compl
Co ph
Compliant,
ITt. Notification
Our customers received a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in
our Customer Service office.
ice* Certification
I certify under penalty °flaw that this report i complete and accurate to the
best of my owledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
(-411. i)(
Responsible Person
Title: Regional Compliance Manager
Entity: Aqua North Carolina dba Heater Utila
Date ; i /0 0

Performance Annual Report
General Information
Facility/System Name: Willows Creek
Other Areas Served:
Stone Mountain, Brantley Oaks,
S- -the & Timberlands
Responsible Entity:
Person in Charge/Contact: Michael S. Harwood
Heater Utilities„ Inc.
Applicable Permit (s): NC0065773
Description of Collection System or Treatment Process:
This 0..15 mgd wastewater treatment facility consists of a bar screen ftow equalization
tank, dual aeration tanks and clarifiers, an aerated sludge holding tank, tertiary .
ultraviolet disinfection with backup tablet chlorination and dechlorination„ a refrigerated
composite sampler, a continuous flow
Performance
post aeration and standby power ator.
Text Summary ofSystem Performance for Calendar Year 2006:
This wastewater treatrnent plant had two exceedances of the discharge
e ts and one ortable s
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective rneasures taken to address violations.
January Compliant
.February Compliant

March
April
May
June
July
August
September
October
November
December
Col i ant
Compliant
A biological oxygen demand (BOD) result of
the daily maximum BOD limit of 7.5 mg/I.
Compliant
Compliant
exceeded
A Notice of Violation was issued when a single BOD result of
9.5 mg i exceeded the daily maximum BOD limit of 7.5
On August 15, 2006, there was a discharge of approximately
56,000 gallons of untreated wastewater from an abandoned
collection line located on the west side of i-485 in the right-of-
way. The wastewater entered an unnamed tributary of Reedy
Creek in the Yadkin -Pee Dee River Basin. The spill was
reported to the NC Division of eater Quality and to the
Mecklenburg County Dept of Environmental Protection. A
press release was issued and a public notice was printed in The
Charlotte Observer, We attribute the spill to a power surge
which resulted in a tripped breaker and pump failure at the
Willows Creek lift station. The pump was replaced and the
abandoned collection line has been permanently sealed.
Compliant
Compliant
Compliant
Compliant
III. Notification
Our customers received a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in
our Customer Service office.

Certification
cer under penalty of law at this report is complete and accurate o the
best of my knowledge. I further certify that this report has been made
vilable to the users or customers of the named system and that those users
have been notified of its availability.
Date:02/07/07
Responsib Person
Title: Regional Manager, Et ginering of
Entity: Heater Utilities, Inc.

North Carolina
October 16, 2007
Mr, Mike Meyers
Compliance & Engin.eering Manager
Aqua. North Carolina, Inc,
PO Box 4889
Cary, NC 27519
SUBJECT: Notiee of Deficiency
Cornpliance Evaluation Inspection
Willows Creek Subdivision WW7"P
NPDES Permit No. NC0065773
Mecklenburg County, N.C.
Dea
Coleen E L .Sul l i ns, Director
Division of Water Quality
Enclosed is a copy of the Compliance Evaluation Inspection report for the inspection conducted at
the subject facility on September 27, 2007, by Mr. Andrew Martin of the Mecklenburg County Water
Quality Program (MCWQP). This inspection was conducted as part ofa cooperative working agreement
between Mecklenburg County and the Division of Water Quality.
This report is being issued as a Notice of Deficiency (NOD) due to the deficiencies with regard to
the subject permit as detailed under the Permit, Operations & Maintenance, and Self Monitoring
Program sections of the enclosed report.
It is requested that a written response be submitted to this Office by no later than Nave be 161
2007, addressing the deficiencies noted in of the report. In responding, please address your comments. to
the attention of Ms. Marcia Allocco at the letterhead address. Additionally, please send a copy of this
response to 'Mr,. Rusty Rozzelle o-MCWQP at 700 N. Tryon Street, Suite 205,, Charlotte, NC 28202,
The enclosed report should be self-explanatory; however should you have any questions
ing this report or any other matters please do not hesitate to call Ms, Allocco or me at this Office.
Since
Robert B. Krebs
Regional Supervisor
Surface Water Protection
Enclosure
Mr, Rusty Rozzelle, MCWQP
adrn/MA
r() rrvlllo screek.0065773.067.1NOadoc
thCarolina
ztllra//f
vtooresv&ile ReErooal Office
Internet: \ll!'15 F1
An Equal Op
Phone [phone]
Customer Service
Fax [phone]'7-623-6748
alive Action Employer - 50% Recycled/10% Post Consumer Paper

Transaction
N
United States Environmental Protection Agency, Washington, DC 20460 Form Approved
NPDES Compliance Inspection Report A O'i'v1B No. 2040-0003
North Carolina Department of Environment and Nanrral Resources
Code
5
Approval Expires
"vision of Water Quality, Mooresville Regional Office NCDENR 7'31='85
Section A: National Data System Cod'
NPDES Permit No,
NC0065773
YR`'MO/DAY
07/09/27
Inspection Type inspector
C C
Remarks:
Inspectklenburg County Water Quality I' r< gran"
nspecticrn Work Days Facility Self -Monitoring Evaluation Rating BI
0.5 3 N
Name and Location of Facility Inspected:
Willows Creek Subdivision \k WTP
10800 Starwood Avenue
Mecklenburg County, NC
Section l: FaciiitY Data
Name(s) of On -Site Represen--Title(s)---------Phone No(s):
Mr. Kevin Curl - Operator in Responsible Charge
Phone: [phone] or [phone]
Name and Address of Responsible Officia
Mr. Mike Meyers
Aqua North. Carolina, Inc.
PO Box 4889
Cary, NC 27519
Facility Type
Reserved_ .,.,.,
Entry Time: Permit Effectivxe Date:
1000 am December 1, 2003
Exit Time:
1.1:00 pm Permit Expiration
Date: :November 30, 2008
September 27, 2007
Title:
Compliance & Engineering Manager
Phone No.
(919) 467-871
:ion C:
Areas Evaluated During Inspection
Q Permit Flow Measurement. ® Operations & Maintenance ® Sewer Overflow
O Records/Reports Self -Monitoring Program E Sludge Handling/Disposal LI Pollution Prevention
E. Facility Site Review ❑ Connpl'ianceSchedules [ Pretreatment Program Multimedia
E1f3uent/Receivin Waters El Laboratory E] Stormwater Other:
Section D: Summaryof Findings/Com
E.xt.706
Contacted.
No
All areas are rated satisfaetory un
Signatures) of Inspector(
Andrew D. Martin
Signature of Reviewer:
Marcia Allocco
EPA Form 3560-3 (Revised
ndicated. See Attached Sheetfs) feu
Agency
icetTelephone:
MCWQP''[phone]
Agency/0 ee:
NCDENR-- Division of Water Quality
Surface Water Protection — Mooresville Regional Office
51 Previous Editi
s are Obsolete
a
September 27, 2007
October

GENERAL:
MCWQP staff last inspected the facility on September 26, 2006. A Notice of Deficiency
was issued on October 17, 2006,
PERMIT:
The current NPDES permit became effective on December 1, 2003, and expires on
November 30, 2008. The permit properly describes the facility and appears adequate for the
waste stream being treated.
The 0.150 MGD permitted facility consists of a package extended aeration wastewater
treatment plant with bar screen, flow splitter box, dual surge tanks, aerobic digester, dual aeration
basins., dual circular clarifiers, tertiary filters, mud well, UV disinfection system, backup chlorine
contact basin with tablet chlorination and dechlorination, and post aeration and effluent
continuous recording flow measurement.
The certification classification for NC0065773 requires that the facility have an operator
in responsible charge (ORC) with a Grade 2 Biological Water Pollution Control System (WW2)
certification. The facility is not staffed (ORC and back-up) with personnel that possess the
appropriate operator certification. Although multiple (13) Back-up ORCs have been designated
for the system an ORC has not been designated. Please ensure that a valid ORC is designated
for the facility using the attached form.
In addition, the following designated Back-up ORCs listed for the Willows Creek
Subdivision WWTP are invalid (as noted in the DWQ compliance database) because the
operators have not paid their certification renewal fees [David W. Sleigh — January 1,
2007), David Hayes (Invalid — January 1, 2007), and Robert Slusser (Invalid — January 1, 2006).
It is the responsibility of System Owners for classified water pollution control systems to
designate operators (Operator in Responsible Charge and at least one back-up operator) certified
by the Water Pollution Control System Operators Certification Commission of the appropriate
type and grade for the system as per 15A NCA.0 8G.0201 (Responsibilities of System Owners)
and the standard conditions of NC0065773,
RECORDS/REPORTS:
Discharge Monitoring Reports (DMRs) were reviewed for the period August 2006
through August 2007. The reports appeared to be properly completed. The ORC maintains
detailed logs and calibration records relative to the operation & maintenance and self -monitoring
ofthe facility.
FACILITY SITE REVIEW:
All of the existing components of the facility were in service and appeared to be operating
properly at the time of the inspection with the exception of the high water alarm for the mud

well; which was not operating when triggered at the time of the inspection. A fence and locked
gate surrounds the treatment works for security. The facility's auto -dialer (high water alarm) and
other electrical equipment are maintained in a locked building.
FLOW MEASUREMENT:
Flow measurement is accomplished using a 'V-Notch weir as the primary device and a
totalizer/continuous recording NCO 4210 Ultrasonic flow meter in accordance with NPDES
permit requirements. The flow meter was calibrated on. July 7, 2007.
LABORATORY:
Aqua North Carolina is certified by the Division of Water Quality to perform. field
parameter laboratory analyses (NC Laboratory Certification #5035) and contracts with Water
Tech Labs, Inc. (NC Laboratory Certification #5 0) located in Granite Falls, NC) to .perfonn all
other chemical. analyses specified in the permit. Water Tech Labs, Inc. was not evaluated during
the inspection..
EFFLUENT/RECEIVING WATERS:
The effluent was clear and did not appear to have a detrimental effect on the receiving
stream at the time of the inspection. The facility discharges to an unnamed tributary to Reedy
Creek, which is a Class C water in the Yadkin -Pee Dee River Basin,
SELF -MONITORING PROGRAM:
Discharge Monitoring Reports (DMRs) were reviewed for the period August 2006
through August 2007. The reports indicate that the facility was in compliance with permit
effluent limits and monitoring requirements during the review period, with the following
exceptions:
A BOD concentration of 9.5 mg/1 was reported on August 15, 2006, which exceeded
the permitted daily maximum limit of 7„.5 mg/1. This violation was addressed under
separate cover by the Division of Water Quality through the issuance of a Notice of
Violation (Tracking Number NOV-2006-LV-0597).
No weekly ammonia -nitrogen concentrations were reported on the August 2007
DMR. Please submit an amended DM.R or provide an explanation for the
monitoring violations.
According to the ORC, flow proportional composite samples are being collected, as
required by the permit.
OPERATIONS & MAINTENANCE:
The facility and site appeared well operated and maintained except for the following: the

high water alarm. for the mud well was not operating when triggered at the tithe of the inspection.
Please have the high water alarm repaired as soon as possible.
SLUDGE DISPOSAL:
Sludge i removed from the digester and taken off site by pump and haul methods..
Sludge is hauled by Biotech, Inc. and is disposed of at an approved POTW (CMU) disposal site.
BioTech, Inc. was not evaluated under this inspection.
SEWER OVERFLOW:
Please be advised that pursuant to Part. II, Section E of your NPDES permit and North
Carolina Administrative Code (NCAC) 1 SA 2B .0.506 (a)(2), any failure of a collection system,
pumping station or treatment facility resulting in a bypass without treatment of all or any portion
of the wastewater shall be reported t© the appropriate regional office (Mooresville Regional
Office 704i663-1699) as soon as possible but no later than 24 hours from the time the permittee
became aware of the bypass. For spills/bypasses that occur in Mecklenburg County, it is
requested that MCWQP be notified at 7041336-5500. Spills occurring on weekends or holidays
can be reported by calling the North Carolina Division of Emergency Management at 9191733-
3300, 800/662-79.56, or 800/858-0368. A written report shall also be provided within five (5)
days of the time of the incident. The report shall contain a description of the bypass, and its
cause; the period of the bypass, including exact dates and times, and if the bypass has not been
corrected, the anticipated time it is expected to continue; and steps taken (or planned) to reduce,
eliminate, and prevent recurrence of the similar events. Any spill that reaches surface waters (i.e.
any spill that reaches any water already present in a conveyance, stream, ditch, etc.) or any spill.
greater than 1,000 gallons on the ground that does not reach surface waters must be reported.
An adequate spill response for those spills reaching surface waters should include an
evaluation downstream of the point. at which the spill entered surface waters to determine if a fish
kill occurred. The evaluation should also include the collection of upstream dissolved oxygen
and pH measurements for background information and dissolved oxygen and pH measurements
at multiplepoints downstream of the entry point to document any negative impact. Failure to
report the bypass of collection system, pumping station or treatment facility subjects violators to
penalties of up to $25,000.00 per day per violation.

Water Pollution Control System Designation Form
PCSoCC
NCAC 15A:08G .0201
General lnfortnation:
Permittee Owner/C)f?icer 'Name.
Mailing Address:
City: State: Zip:
Telephone Number ) Fax Number ( )
Signature: Date:
■r■■■rrr■rrrrrrrrrrrrrrr■■rrrrrrrr5Urrrrrrrrr■rrrrrrrrr'rrrrrrrrrrrrrrrrr#
Facility Information:
Facility Name:
Per it Number:
County:
' SUBMIT A SEPARATE FORM FOR EACH TYPE OF SYSTEM !
Mark (X) Type of Facility Grade
Wastewater Plant
Physical/Chemical.
Collection System
Mark (X) Type of Faciiit�
Spray irrigation
Land Application
rrrrrrrrrrrrrrrrrrrrrrrrrrr■rrrrrrrrrr•■r■rrrr rrr rrrr■rrrrrrrrrrrrrrrrrr4
Operator in Responsible Charge:
Print Name:
Certificate Type and Grade: Certificate #:
Work Telephone: ( Signature:
■rrrr5rrrrrrrrrrrrrrr5r5rrrrrrrrrrrrrr5rr■rrr5rrr•rrrrrrrrrrrrrrrrrrr5rr4
Back -Up Operator in Responsible Charge:
Print Name:
Certificate Type and Grade:
Certificate #:
Work Telephone: ( ) Signature:
Mail or Fax to:
WPCSOCC
1618 Mail Service Center
Raleigh, N.C. 27699-1618
Fax: [phone]

CERTIFIED MAIL
RETURN RECEIPT REQUESTED
Mr. Michael Meyers
Compliance and Engineering Manager
Aqua North Carolina, Inc.
PO Box 4889
Cary, North Carolina 27519
Subject:
Dear Mr. Meyers:
Michael F. Easley, Govern6r
William G. Ross fr., Secretary
North Canlina Depa • e -','En.vironment and Natural Resources
Alan W. Klimek, P,E,. Director
Division of Water Quality
December 21, 2006
7006 2760 0001 8493 0089
Notice of Violation - Effluent Limitation
Tracking #: NOV-2006-LV-0597
Willow Creek WWTP
NPDES Permit No, NC0065773
Mecklenburg County
A review of the August 2006 self -monitoring report for the subject fac
violation of the following parameter
Outfall Parameter
001 BOD
Reported Value
vea1ed a
Pei tint Limit
9.5 mg/1 (Daily maximum) 7.5 mg/1 (Daily maxirnu. .
Remedial actions, if not already implemented, should be taken to correct any problems.
Since the comments section on the reverse of the relevant Discharge Monitoring Report provided
an explanation for the noted effluent limit violation, it is not requested that a response be
submitted; however, should you have additional information concerning the violations or
comments which you wish to present, please submit them to the attention of Ms. Marcia Allocco.
The Division of Water Quality may pursue enforcement actions for this and any
additional violations. If the violations are of a continuing nature, not related to operation and/or
maintenance problems, and you anticipate remedial construction activities, then you may wish to
consider applying for a Special Order by Consent. You may contact Ms. Marcia Allocco of this
Office for additional information.
ATA.
INCDENR
No thCarolina
aturally
Mooresville Regional Office Division of Water Quality'
Internet: Amy,n.oyalmajjyglg 610 East: Center Ave, Suite 301 Mooresville, NC 281.15
Phone [phone] Customer Service
Fax [phone]
An Equal Opportunity/Affirmative Action Employer-- 50% Recycled/10% Post Consumer Paper

Mr. Michael Meyers
December 21, 2806
NOV-2006-LV- 97
Page
If you have questions concerningthis matter, please do not hesitate to contact Ms,
Alto or me at 704/663-1699.
John Lesley
Surface Water Protection
Acting Regional Supervisor
cci Point Source Branch
Mecklenburg CountyWater Quality Program
MA

VUA
--� North Caro
June 1, 2005
ir1d.
Jessica Mies
.Public Water Supply Section Chief
1634 Mail Service Center
Raleigh, North Carolina 27699-1634
Alan Klimek, P.E.
Director
Division of Water Quality
1617 Mail Service Center
Raleigh, North Carolina 2.7699-1617
RE: Delegation of Signature Authority
Neil R- Phillips
President Aqua North Carolina/Heater Utilities
Aqua North. Carolina
202=MasKonan Cr,
Cart•, North. Carolina'7511
T: 919.4 7.87L'
F: 919.460.1788
e CIiajl: nr^r�ilhr
To Who txir 1t May Concern:
1 am writing this letter delegating authority to sign on my behalf all permit applications
reports, and other agency correspondence to 141ichael. J. Myers. I currently hold the
position of President of Aqua North Carolina and Heater Utilities along with being a'Vice
President of Aqua America and have the authority to delegate these activities to her..
Myers, Mr. Myers currently holds the position of Engineering and Compliance Mauer
for Aqua. North Carolina and Heater Utilities. This delegation of signature authority
meant to fulfill the requirements of NCAC 2H .0146 (e), NCAC 2H .0206 (b)(l), and
various permit conditions.
Thank you. Aqua North Carolina and Heater Utilities look forward to working with
your agencies in the future, if you have any questions, please do not hestiate to cvrtta,c#
either myself or Michael Myers using the contact information above_
President
Aqua North Carolina, Tnc../Heater Utiliiie
Cc:
Bill Reid, Wake County Environulenta.l
David Goodrich, Division of Water Qua'
Kim Colson, Division of Water Quality
Wayne Mundell, Public Water Supply
Michael Myers
Blythe Clifford
Robyn Thomas
rvices

Nodth Caolt
Compliance & Em1 M1cut
Ada North Carolina
202 Mad<enan Ct
Cary, NorthCarolina 275
July 18, 2005
Regional Supervisor Rex Gleason
NCDENR
610 East Center Avenue
Mooresville, NC 28115
RE: De of Signature Authority
Dear Regional Supervisor Gleason,
Find enclosed correspondence indicating that Michael Myers is able to sign pen
applications, reports, and other agency correspondence. Should there be any quest ons
do not hesitate to call me at 9 467-7854 ext. 47 or Michael Myers exct. 70
1.919.467.8712
Harvey
Engine; . and Compliance
Encl.
Michael Myers, Engirieering and Gcri plian Manager

AQUA NORTH CAROLINA WASTEWATER FACILITIES
SUBDIVISION
Country Valley
COUNTY
Catawba
NPDES #
NC0058742
Killians Crossroads
Spinnaker Bay
Alexander Island
Castaway/Bridgeport
Diamond Head
Hwy 150 (River Park)
)
Mallard Head
Pier 16
Catawba
Catawba
Iredell
Iredell
Iredell
lredell
Iredell
Iredell
Windemere
Ashe Plantatation
Harbor Estates
McCarron
Mint Hill Festival
Oxford Glen /Reigate
White Forest -Contract Cps
Willowbrook
Willows Creek
Pine Valley
Country Woods East
SUBD
Fax Run
Public
VIS
Deltic Meadows
Maplecrest
Oakley Park
`Southgate
ON
lredell
Mecklenburg
ecklenburg
ecklenburg
Mecklenburg
Mecklenburg
Mecklenburg
Mecklenburg
Mecklenburg
Rowan
Union
NC0063355
NC0060593
NC0075205 X
NCO056154
NC0074772 C
NC0074900,X
NC0062481
NC00745351
NC0080691 A
NC0065749 X
NC0063860
NC007
78
NC00637t
NC0063584 )
NC0063932*
NC0073539 X
NC0065773
NC6028941
NC0065684 (WQCS00322)Y1/4
ater Systems - Backwash Systems
COUNTY
Gaston
Gaston
....:.........
Gaston
Gaston
Gaston
NPDES#
NC0072061
NC0084468 vC
N00086193 X
NC0086142
NC006903
11/2/2006

Performance Annual Repo
I. General lnfornration
Facility/System Narne: Willows Creek
Other Areas Served:
Stone Mountain, Brantley Oaks,
Satter rythe & Timberlands
Responsible Entity: Heater Utilities, Inc.
Person. in Charge/Contact: Michael J. Myers
Applicable Perini
);
NC0065773
Description of Colle tion Syst,eni or Treatment Process:
This 0,15 n gd wastewater treater ent facility consists of a bar screen,
fiovv equalization tank, dual aeration tanks and clarifiers, an aerated sludge
holding tank, tertiary filters, ultraviolet disinfection {ith backup t
chlorinatic n and dechlorination, a refrigerated composite sampler, a
continuous flow meter, post aeration and standby power generator.
t.
Text Summary of Sy
e
Performance for Calendar Year 2005
waste eater area' ren
consistently me
erally per very well in 2005.
List (by month) anyviolations of permit conditions or other en
regulations. =lonthly lists should inc l ude discussion of any en
impacts and correcti :re,. measures taken to address violation s.

February
March
April
May
June
July
August.
September
October
No ember
December
Not'
Compliant
Co r pliant
Compliant
Compliant.
Compliant
Corpliant
Co pliant
Compliant
Compliant
Compliant
Compliant
10
Our customers were sent a letter regarding the availability of this report
upon request and a notebook containing these reports is located in our
Customer Service office.
Certitcati. n
1 certify under penalty of law that tlri.s report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability,.
Date:
Respofnsi
Title: Re Tonal lanaa.er, p`ngineeringY Compliance
Entity: He t:r Utilities, Inc.

North Carona
Nove but- 2, 2006
Barbara iford
l lvision of ttar Quality
Mooresville Regional Office
610 East Center Avenue,. Suite 301
Moore e, NC 28115
Subject; Aqua North Cd
A nual Report
Barbara,.
,.
ctl
Aqua North Cary hna, Inc,
4163 Sinclair Street
Denver, NC 28037
Weston yi�fislc n
lst t1 copy of our 2005 Annual
st ibutwn for Our 200 eports;
ou hst iinyr questions or r uire do
c..:ont .ct m tit((704) 4 9- 404, Et nsiran 22 .
Welborn
Env canal Coord ator
lostre
"t 704.489'
F 704.489.9409
WWWdquar +rthcar iina.cram
r
a:1d you 1
a fbniitttion, r1c -e do not h sit t
An Aqua America Co pany

North Carolina
Noverbe'r �2, 2006
Barbara Sifford
Division of Water Quality
Mooresville Regional. Office
610 East Center Avenue, Suite 301
Mooresville, NC 28115
Aqua North Carolina, Inc.
4163 Sinclair Street
Denver, NC 28037
Subject: Aqua North Carolina, Western Division
Annual Report
Barbara,
i iuw.rV7.7VV�
vvwvv.aquanorthcarofina,com
I have enclosed a copy of our 2005 Annual Reports. As we discussed, I will add you to
the distribution list for our 2006 reports,.
If you have any questions or require additional information, please do not hesitate to
contact me at [phone], Extension 228,
Thank
_,e' " Welborn
Envir ental Coordinator
Enclosure
An Aqua America Company

orrnancAnnual Report
T`rl Syste1...EA Name:
Other Areas Served:
ion.
WCreek
Stone l fountain, Brantley Oa s,
Satter ythe & Timberlands
Responsible Entity: Heater Utilities, Inc.
Person in Charge/Contact. Michael J. Myers
Applicable Permit (s): NC0065773
Description of Collectic.
System or Tret: t nent Process:
This 0.1.5 mgd wastewater treatment facility consists of a bar screen,
flow equalization tank, dual aeration tanks and clarifiers, an aerated sludge
holding tank, tertiary filters, ultraviolet disinfection with backup tablet
chlorination. and dechiorination, a refrigerated comps site sampler, a
continuous flow meter, post aeration and standby power generator.
It. Performance
Text Summary of System Performance for Calendar Year 2005
This wastewat
eatment plant consistently met the discharge per
s and generally performed very well fire 2005.
List (by month,
regulations. 1 4
impacts and correct!
Comp.]
Lions of permit conditions or other environnerat:
fists should include discussion of any envirc nn=central
netsres taken to address violations.

June
July Co plia t
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
111. Notification
February Compliant
Marc 1 Compliant
April Compliant
May Compliant
Compliant
Our customers were sent a letter regarding the availability of this report
upon request and a notebook containing these reports is located in our
Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report. has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
Date: 02/14/06
N,esponsible -son
Title: Regional. Manager, Engineering & Compliance
Entity: Heater Utilities, Inc.

QUA
North Carolina.
Aqua North Carolina, Inc T: 7044899.401
P.O. Box 859 „-- F7041,489,9409
4163 Sinclair Street Pi,Viivw,saquanorthcarOrikiii04401
Denver, NC 28037
November 16, 2006
Division of Water Quality
Attn: Marcia Allocco
610 East Center Ave, Suite 301
Mooresville, NC 28115.
Re: Notice of Deficiency Response
Willows Creek Subdivision WWTP
NPDES Permit No NC0065773
Ms, Allocco:
This letter is in response to the Notice of .Deficiency mailed to us on October 17, 2006. It is
result of the Compliance Evaluation Inspection at the referenced WWTP on September 26, 2006.
In your letter under the Permit Section, you reference that your office has not received an
annual report for McCarron Subdivision WWTP, I. believe this is a typo 1 assume you meant
Willows Creek Subdivision. An annual report was submitted to Barbara Sifford on November 2,
2006 by Leigh Ann Welborn of this office (See Attached). Additionally, a copy of the
WPCSOCC was mailed on Icily 28, 2005, which indicated the primary ORC and back-up
operators (See Attached),
Also under the Operations and Maintenance Section of the Evaluation indicated that the high
water alarm was faulty and should be repaired as soon as possible. Upon re-evaluation of the
high water alarm, everything is okay and in proper working order, I have confirmed with
Delbert Likens, our Wastewater Supervisor that all the floats must be in proper position sequence
for the high water alarm to come on, and it must be triggered in order,
Finally, under Sludge Disposal., Bio-Tech, Inc is the new name for the same company that used
to he known as Liquid. Waste. Bio-Tech disposes of the sludge at the permitted site owned by
Ronnie Oaks and permitted under Liquid Waste, Permit MQ0014843,
If you have any questions, please feel free to contact me at [phone], extension or
Tony Parker at [phone], extension 232,
An Aqua America Company

Sincerely,
it
Michael A. Melton.
Director of Engineering and Compliance,
Western Division
imam
Enclosures
Cc: Gary Moseley, Aqua North Carolina
Tony Parker, Aqua. North Carolina
Michael J. Myers, Aqua North Carolina

Michael F. Easley, Gov
William G. Ross Jr,, Secretary
North Carolina Department of Environment and Natural Resources
October 17, 2006
Mr. Mike Meyers
Compliance & Engineering Manager
Aqua North Carolina, Inc.
PO Box 4889
Cary, NC 27519
SUBJECT: NOTICE OF DEFICIENCY
Compliance Evaluation Inspection
Willows Creek Subdivision WWTP
NPDES Permit No. NC0065773
Mecklenburg County, N.C.
Dear Mr. Meyers:
Alan W. Klimek, P,E, Director
Division of Water Quality
On September 26, 2006, Mr. Andrew Martin of the Mecklenburg County Water Quality Program
(MCWQP) conducted an inspection at the subject facility. This inspection was conducted as part of a
cooperative working agreement between Mecklenburg County and the Division of Water Quality. The
enclosed report should be self-explanatory.
This report is being issued as a Notice of Deficiency (NOD) due to the deficiencies with regard to
the subject permit as detailed under the Permit and Operations & Maintenance sections of the report. It
is requested that a written response be submitted to this Office by no later than November 17, 2006. In
responding, please address your comments to the attention of Ms. Marcia Allocco. Additionally, please
send a copy of this response to Mr. Rusty Rozzelle of MCWQP at 700 N. Tryon Street, Suite 205,
Charlotte, NC 28202.
If you have any questions concerning this report or any o
Ms. Allocco or me at this Office.
Enclosure
cc: Mr. Rusty .Rozzelle, MCWQP
DRGiadrn/MA
Q ,ovillimereek 0065773,0906 NQD,dric
not hesitate to call
Sincerely,
LLc
D. Rex Gleason, P.E.
Surface Water Protection Regional Supervisor
Mooresville Regional Office Division of Water Quality
Internet: www,novatergollamorg 610 East Center Ave, Suite 301 Mooresville, NC 28115
NDonithC:arolina
Aaturally
Phone [phone] Custorner Service
Fax [phone]
An Equal OpportunVAffinnattve Action Employer — 50% Recycled/10% Post Consumer Paper

United States Environmental Protection Agency, Washington, DC 20460
NPDES Compliance Inspection Report
North Carolina, Department of Environment and Natural Resources
Division of Water Quality, Mooresville Regional Office
Form Approved
OMB No. 2040-0003
Approval Expires
CD R 7/31/85
Transaction
N
Code
5
Section A: National. Data System Coding
NPDES Permit No. YR/MO/DAY Inspection Type
NC0065773 06/09/26 C
Remarks:
Inspector: Mecklenburg County Water Quality Pr©ram
inspection Work Days Facility Self -Monitoring Evaluation Rating BI
0.5
Name and
ion of Fa
Willows Creek Subdivision WWTP
10800 Starwood Avenue
Mecklenburg County, NC
pected:
3 N
coon . Facility Tea
QA
N
Inspector
C
Facility Type
2
...........Rese
Name(s) of On -Site Representatives-------Title(s)--------Phone No(s
Mr, Kevin Curl - Operator in Responsible Charge
Phone: [phone] or [phone]
Name and Address of Responsible Official:
Mr. Mike Meyers
Aqua North Carolina, Inc.
PO Box 4889
Cary, NC 27519
etttit
ed D
Permit Flow Measure
X❑ Records./Reports elf- onitoring Program
Facility Site Review ❑ Compliance Schedules
Effluent/Receiving Waters
e rated satisfactory unless othe
Signature(s) of Inspector(s):
Andrew D. Mart
ndi
Entry Time:
1.0:00 am
Exit Time:
11_:00pm
Date:
September 26, 213i}6
Permit Effective Date:
December I. 2003
Permit Expiration Date
November 30, 2008
Title:
Compliance & Engineering Manager
Phone No.
[phone], Ext.706
etion
ons
j� Sludge Handling/Disposal
Pretreatment Prot ram
❑ Stormwater
nary of Findings/Com
ed. See Attached Sheet(s
Agency/Office/Telephone:
MCWQP/[phone]
e of Reviewer Agency/Office
EPA Form
Revised 3-85) Pr
NCDENR — DWQ [phone]
ous Edi
ns are Obsole
for Sum
Contacted?
No
Sewer Overflow
• Pollution Prevention
❑ Multimedia
❑ Other::
September 26, 2006
Date:
ICE t -

FLOW MEASUREMENT:
Flow measurement is accomplished using a V-Notch weir as the primary device and a
totalizer/continuous recording ISCO 4210 Ultrasonic flow meter in accordance with NPDES
permit requirements. The flow meter was calibrated on July 8, 2006.
LABORATORY:
Aqua North Carolina is certified by the Division of Water Quality to perform field
parameter laboratory analyses (NC Laboratory Certification #503.5) and contracts with Water
Tech. Labs, Inc. (NC Laboratory Certification #50) located in Granite Falls, NC. Water Tech
Labs, Inc. was not evaluated in this inspection..
EFFLUENT/RECEIVING WATERS:
The effluent was clear and did not appear to have a detrimental effect on the receiving
stream at the time of the inspection. The facility discharges to an unnamed tributary to Reedy
Creek, which is Class C water in the Yadkin -Pee Dee River Basin.
SELF -MONITORING PROGRAM:
Discharge Monitoring Reports (DMRs) were reviewed for the period July 2005 through
June 2006. The reports indicate that the facility was in compliance with perrnit effluent limits
and monitoring requirements during the review period, with exception of the following:
A BOD concentration of 8..5 mg/1 was reported on May 10, 2006, which exceeded the
permitted. daily maximum limit of 7.5 mg/l. This violation was addressed under
separate cover by the Division of Water Quality through the issuance of a Notice of
Violation (Case Number NOV-2006-LV-0385).
According to the ORC, flow proportional composite samples are being collected, as
required by the permit.
OPERATIONS & MAINTENANCE:.
The facility and site appeared well operated and maintained except for the following: the
high water alarm for the surge tank was not operating when triggered at the time of the
inspection. Please have the high water alarm repaired as soon as possible,
Rating: Unsatisfactory
SLUDGE DISPOSAL:
Sludge is removed from the digester and taken off site by pump and haul methods.
Sludge is hauled by Biotech, Inc.. and is disposed of at an approved POTW (CMU) disposal site
BioTech, Inc. was not evaluated under this inspection.

GENERAL:
MCWQP stafflast inspected the facility on February 22., 2005. A Compliance Evaluation
Inspection. Report was issued on April H, 2005..
PERMIT:
The current NPDES permit becam.e effective on December 1, 2003, and expires on
November 30, 2008. The permit properly describes the facility and appears adequate for the
waste stream being treated.
The 0.150 MGD permitted facility consists of a package extended aeration wastewater
treatment plant with bar screen., flow splitter box, dual surge tanks, aerobic digester, dual aeration
basins, dual circular clarifiers, tertiary filters, mud well, UV disinfection system, backup chlorine
contact basin with tablet chlorination and &chlorination., and post aeration and effluent
continuous recording flow measurements.
Pursuant to G.S. 143-215..1C, the owner or operator of any wastewater collection or
treatment works, the operation of which is primarily to collect or treat municipal or domestic
wastewater and for which a permit is issued under this Part, shall provide to the users or
customers of the collection system or treatment works and to the Department an annual report.
The Mooresville Regional Office of the Division of Water Quality does not possess a copy of the
annual report for 2005 for the McCarron Subdivision WWTP. Please provide a copy of the
latest annual report.
The certification classification for NC0065773 requires that the facility have an operator
in responsible charge (ORC) with a Grade 2 Biological Water Pollution Control System (WW-2)
certification. The facility is staffed with personnel that possess the appropriate operator
certification. However, the Division of Water Quality database indicates that an Operator in
Responsible Charge has not been designated (only Back-up ORCs) for the Willows Creek
WWTP. Please use the enclosed Water Pollution Control System ORC Designation Form to
designate an ORC for the Willows Creek WWTP.
.RECORDS/REPORTS:
Discharge Monitoring Reports (DMRs) were reviewed for the period July 2005 through
June 2006. The reports appeared to be properly completed. The ORC maintains detailed logs and.
calibration records relative to the operation & maintenance and self -monitoring of the facility.
FACILITY SITE REVIEW:
All of the major components of the facility appeared to be operating properly at the time
of the inspection,

SEWER OVERFLOW:
Please be advised that pursuant to Part II, Section E of your NPDES permit and North
Carolina Administrative Code (NCAC) 1.5A 2B .0506 (a)(2), any failure of a collection system,
pumping station or treatment facility resulting in a bypass without treatment of all or any portion
of the wastewater shall be reported to the appropriate regional office (Mooresville Regional
Office 704/663-1699) as soon as possible but no later than 24 hours from the time the permittee
became aware of the bypass. For spills/bypasses that occur in Mecklenburg County, it is
requested that. MCWQP be notified at 704/336-5500. Spills occurring on weekends or holidays
can be reported by calling the North Carolina Division of Emergency Management at 919/733-
3300, 800/662-7956, or 800/858-0368. A written report shall also be provided within five (5)
days of the time of the incident. The report shall contain a description of the bypass, and its
cause; the period of the bypass, including exact dates and times, and if the bypass has not been
corrected, the anticipated time it is expected to continue; and steps taken (or planned) to reduce,
eliminate, and prevent recurrence of the similar events. Any spill that reaches surface waters (i.e.
any spill that reaches any water already present in a conveyance, stream, ditch, etc.) or any spill
greater than 1,000 gallons on the ground that does not reach surface waters must be reported.
An adequate spill response for those spills reaching surface waters should include an
evaluation downstream of the point at which the spill entered surface waters to determine if a fish
kill occurred. The evaluation should also include the collection of upstream dissolved oxygen.
and pl1 measurements for background information and dissolved oxygen and pH measurements
at multiple points downstream of the entry point to document any negative impact. Failure to
report the bypass of collection system,pumping station or treatment facility subjects violators to
penalties of up to $25,000.00 per day per violation.

Water Pollution Control System ORC Designation Form
wPCsoCC
NCAC 15A:0SG .0201.
General Information,:
Perm nee Ow°nerlOff;lcer Name:
Mailing Address:
City:
Telephone Number: ( )
Signature:
State: Zip:
Date:
or$IuI**************N,iuua ***11sa■■,■a■a1e*M*.i*.wxw011*****saimr+xrn*******
Facili
Facili
Permit Number:
County:
! SUBMIT A SEPARATE FORA I'0R EA TYPE OF SYSTEM !
Mark (X Cype of Facil y Class (1 -- 4)
Wastewater Plant
Phys ica'LttChernical
Collection System
Class
Spray Irrigation
Land Application N/A
Subsurface N7A
1*****111* *11.1111 ®111111 ***1111111111111111****!!■NI ■*****l*111*.4'IW11W11 *** *■ ■ 11111111111M: t ****
Operator in Responsible Charge:
Print Name:
Certificate Type and Grade:
Work Telephone: ( )
Social Secur
Signature:
Certificate
INS 11*** MM1711 ■ lfl lldf ionaa!'#X11*****111.11111FM*1f s*i**** iU*,Il. * l*l r* ***1g.l1,*i*I*i i11 **
Back -Up Operator in Responsible Charge:
Print Name:
Certificate Type and Grade:
Work Telephone: ( )
Mail or Fax to:
Social Security
Signature:
wPCsoCC
1618 Mail Service Center
Raleigh, N.C. 27699-1618
Fax: [phone]
Certificate #:
Revised 10J20f10

CE:RT .1,IEI) MA
TLJRM1f RECEIPT RE t UESTEE)
Jerry Tweed, Vice President
lfeater L.ltilities, Inc.
PO l3ox 4889
Cary, NC 27519
Subject:
Dear
Michael F. Fasley, Covert
William C, Ross Jr., eeretary
North Carolina Department of Environtneni and Natural Re Dunes
Alan W. Klimek, P.F. Duccl'or
Division of Water Quality
August 8, 2006
7003 2260 0001 3494 6724
Notice of Violation - Effluent Limitations
Tracking #: NOV-2006-LV-0385
Willows Creek WWTP
NPDES Permit No, NC0065773
Mecklenburg County
A review of the May 2006 self -monitoring report for the subject facility revealed a violation of
the following parameter:
Pape Pararetca;
001 BOD
Raorrtcd Valag'errrait,I%irait
8,5 rng/1 (Daily ma is um) 7,5 mg/1 (Daily maximum
Remedial actions, if not already implemented, should be taken to correct any problems. The
of Water Quality may pursue enforcement actions for this and any additional violations, if the
-c of a continuing nature, not related to operation and/'or maintenance problems, and you
iedial construction activities, then you may wish to consider applying for a Special Order by
Consent. You may contact Ms. Marcia Allocco of this Office for additional information.
lfyou have questi.ot
at 704/663
matter, please do not hesitate to contact M,s. Ahuc
y,
x
Surface Water
cc: Point Source Branch
Mecklenburg County Health Department
Regional Supervisor
4540.4
NCDENR
biocx'e.svillc Regional wu0
Internet: g,:vviti„neiviiiepi i }
1')iarisit t� f wt'alvr
610 Fast Center \
tlify
uite 301 Mooresville, NC 2831 1 S
704-663-1699
7 4-663-6040
Ne thC:arolin
,Latarallif
SerV1CC
-6748
An Equal Op
ur
Affirmative Acton Employer — 50%. Recycled/10% Post Consumer Paper

Nor Carolina"
July
WPCSOCC
1618 Mail Service Center
Raleigh, NC r 99 1
RE:
Aqua North Carolina, Inc
PO lax 859
4193 Sinclair Street
Denver, NC 28037
Water Pollution Control System Design tton Forms
To Whom It May Concern:
Enclosed please find the ORC designation forms regarding the wastewater
plants for the western region of Aqua North Carolina, Inc, Please note that these
changes will be effective beginning August 1, 2005.
71 704.489,9401
F:704,4 9,9409
v wvv.agcannrtheare
Should you have any questions o concerns, please contact me at 704 80-0404
et, 232.
Sincerely,
Tony vParker
Operations Superintendent
Ar, Aqua Arne Company

Water Pollution Control System Designation Form
WPCSOCC
NCAC 15A:08G .0201
General Information:
Permittee Owner/Officer Name or Contact: Aqua North Carolina / Tony R. Parker,
Superintendent of Operations
Mailing Address:
City: Denver
4163 Sinclair Street
State: NC_ Zip:
7
Telephone Number: 704 -9404 ext. -QR- _Hone: [phone]
Signature:
Date:
1 * 1 1* 1 * 1 ld Waal. a1a1a1a1aa1aaa1allaaall1a1a1aaa1aa10110101001Rat
Facility Information:
Facility: Willows Creek
Permit Number: NC0065773
County: Mecklenbu
! SUBMIT A SEPARATE FORM FOR EACH TYPE OF SYSTEM !
Mark (X) Type of Facility Class (1. — 4)
Class
Wastewater Plant _X 2 Spray Irrigation NIA
Physical/Chemical Land Application N/A
Collection System Subsurface N/A
I II allalla a a Saalla la alliltalt 0011111111011001110 Ortialka 11110 *alga aaaa Willtailitaaaaaatialgaarilia Oa* Nal
Operator in Responsible Charge:
Print Name: Kevin Curl
Certificate Type and Grade: WW Grade IV
Social Security # : 1.32-56-03 2
Work Telephone: [phone] Signature:
111111111a Illa VIII III Wan alga a la amaaaussaaaaaaaami
Back -Up Operator in Responsible Charge:
Print Name: Ralph Childers Social Security # : 237-76-1092
Certificate Type and Grade: WW Grade III_ Certificate 4: 5625
Work Telephone: [phone] Signature:
Mail or Fax to:
WPCSOCC
1618 Mail Service Center
Raleigh, N.C. 27699-1618
Fax: [phone]

Revised 10/2000
Water Pollution Control System Designation Form
WPCSOCC
NCAC 15A:08G .0201
It •011111.111111.11•00,04 am mos* ismassami walsims**Sit S. 1111•1111•1111110111111111**111.11111 •
Back -Up Operator in Responsible Charge:
Print Name: Dana Bixby Social Security : _243-82-5722
Certificate Type and Grade: WW Grade III
Work Telephone: [phone] or 828-256-5968 Signature:
Certificate #: 27 l49.
10111111111 IIIIIIIIIINNIIIIIIII1IIIIIII*40•611161111111111111•11111318***400111111•1111101111.511111•1111111101.111.1111.11 S10111111111116111
Back -Up Operator in Responsible Charge:
Print Name: _John Allen Martin Social Security .403-96-31.36
Certificate Type and Grade: _WW Grade II Certificate #: 28127
Work Telephone: [phone] or 8 8-256-4187 Signature:
$1111111•111.111.1111811111• •11111111111•1111111111110 011t***11111 111**111•11111111111•101114111S 10•111•1111,1111111110 • 110111•."1101111•1
Back -Up Operator in Responsible Charge:
Print Name: Audwin S. WilliamsSocial Security # : 314-66-1483
Certificate Type and Grade: WW Grade III
Work Telephone: [phone]-922-453 Signature:
Certificate #: 12730
arissaasi abase snag asamessatalisaismaiikxiso**0 **sill 0 um masaasiessoss*********st
Back -Up Operator in Responsible Charge:
Print Name: Bill Henson Social Security : 239-08-339.5
Certificate Type and Grade: WW Grade IV
Work Telephone: [phone] Signature:
Certificate #: 7 06
MMMMMMMMM 11111111111111,11**111 it•1111111111• MUSA at•111111111111111•11 MMMMMM 1111111111111111.1111•1110111110*0
Back -Up Operator in Responsible Charge:
Print Name: William Barton Social Security # 234-02-536
Certificate Type and Grade: WW Grade II Certificate #: iQ964
Work Telephone: [phone]-.2345 Signature: c-
111111111111011010.01**1 11111.111111.11111101111111111111111111111011 ***11 It 1e1f1Iffil1 111111011111111111111010111111ON.****Mi1t
Willows Creek,. Page 2 of 3

Water Pollution Control System Designation Form
WPCSOCC
NCAC 15A:08G .0201
IIM•111111•1111••111111•MM e 111111.11N• • 1111111•1111 OE** 11111111511•15•11 II•••• WM •• RIIM•Ifill• I MIIMOI
.--
...,
Back -Up Operator in Responsibleaarge:
Print Name: a v'd Hay S' SocialSecurity # : 238-57-7809
Certificate Th,rpean'd Grade: _WW Grade I , Certificate*: 986159
/-
Work Te 704-489-9401/704-45ki285 Signature:
WM IMO, **MOM IIIIIIIMOM MUIR 0111111111511
Back -Up Operator in Responsible Charge:
Print Name: Carl Donahue
Certificate Type and Grade:
Social Security # : 240-19-1320
rade II Certificate 4: 21269
Work Telephone: 704-489,-9401/704-788-2239 Signature:
Back -Up Operator in Responsible Charge:
Print Name: Delbert H. Likins
Certificate Type and Grade: WW Grade IV
Social Security : 22
Work Telephone: [phone] Signature:
Back -Up Operator in Responsible Charge:
Print Name: Tony R. Parker Social Security # : 243-80-9196
Certificate Type and Grade: WW Grade 11 Certificate #: 20769.
Work Telephone: [phone] Sigriat
Email: TRParkerri4aquaamerica.com
a k-Up Operator in Responsible Charge:
Print Name: taF1d Bleigh
Certificzeiype and Grade: W 141 Grad
S11 Security _ 233
Certificate #:
lydrk Telephone: -7 4-489-9401 Signature%
704-507-3345
Mal MOM*** IMENIM1101/••••• ••••5••111•21.41IMM611••11115Mil • RIM •••••• •••••I
Willows Creek, Page 3 of 3

,r
July 1, 2005
Aqua North Carolina
202 Mac„Kenan Ct.
Carr, North Carolina 61
Regional Supervisor Rex Gleason
NCDENR
610 East Center Avenue
Mooresville, 811
RE: Deci rr tin of Signature Authority
Dear Regional Supervisor Gleason,
Find enclosed oorres n indicatingthat €cha ers is able to sign permit
applications, rerts, and other agency corTespondence. Should re be any questions,
do not hesitate to ll me at g1 ) 46 7 78 4 eat, 47 or N9i hael Myers e t. 70 .
Encl.
Hanley
and Carnelian
ael'lyrsy Engin ring, end Co chance11anager

Nei
h Carolina,' -eater Utilities
U A
North Larc<m3.:
June I,
a
Public Water Supply Section Chief
1634 Mail Service Center
Raleigh, North Carolina 27699-16
Alan Klimek,P.E.
Director
Division of W ater Quality
1617 Mail Service Center
Raleigh, North Carolina 27699-161.
7
RE: Delegation of Signature Authority
dent Aqua PA
919,4601588.
email; niphdllic, c
To Whom It May Concern:
I amwriting this letter delegating authority to sign on my behalf all permit appl
reports, and other agency correspondence to Nuchael J. Myers. I currently bold axe
position of President of Aqua North Carolina and Heater Utilities along with being r tic
President of Aqua America and have the authontY to delegate these activities to Mr
Myers. Mr, Myers currently holds the position of Engineering and Compliance Mann P;:er
for Aqua North Carolina and Heater Utilities.Thi
s delegation of signature authorit
meant to fulfill the requirements of NCA.0 2f1 .171 tab (e�, NCAC 2H.4206 (b)(i), ark'd
various permit conditions.
Thank, you. Aqua North Carolina and Heater Dtilities look forward to working with
your agencies in the future. If you have any qulest
'on, please do not hestiate to corta,t
either myself or Michael Myers using the contac i °m'ation above
Rm,Phil11
President
Aqua North Carotin
Cc:
Tnc..
Utilities
Bill Reid, Wake County En*ronfneh'tater
David. Goodrich, Division o Water Quality
Kim Colson, Division of Water Quality
Wayne Munden, Public Water SuPP1Y
l fichael Myers
:Blythe Clitbbrd
Robyn Thomas

Performance Annual Repor
General Information
Facility/System Name:
Other Areas Served:
Responsible Entity:
7/.
ws Creek
Stone Mountain, Brantley Oaks,
'atterwythe & Timberlands
Heater Utilities, Inc.
Person in Charge/Contact: Jerry Tweed
Appiicable Permit (s): NC0065773
.Description of Coll ction System or Treatment Process:
This OA5 mgd wastewater treatment .facility consists of a bar screen,
flow equalization tank, dual aeration tanks and clarifiers, an aerated sludge
holding tank, tertiary fi„lters, ultraviolet disinfection wit
backup tablet
chlorination and &chlorination, a refrigerated composite sampler, a
continuous flow meter, post aeration and standby power generator.
11. Performance
Text Summary of System Performance for Calendar Year 2C04
This wastewater reatment plant has consistently met the discharge
permit limits.
List (by month) any violations of 'permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant

June
July
August
September
October
November
ber
Crripliant
Comphan
C om')bunt
'0rrapl
tat
Our customers received a message on their bills regarding the av alabilzt of
this report p n request and a notebook boo containing these reports is ideated in.
the appropriate Customer mer Service office.
C ertification
I crttl ndcr penaltyn la that this report
best of my larowledge. I urth r ce
available to the users or ca t mess of the
have been notified of its availability:
'resident'
heater Uriliti, Inc.
npi and accrtrate to the
port has been made
named system and that tl s users
Date: 02, '05

NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Michael F. Easley, Governor
April 11, 2005
Mr. Jerry Tweed, Vice -President
Heater Utilities, Inc.
Post Office Box 4889
Cary, N.C. 27519
William G. Ross, Jr., Secretary
Alan W. Klimek, P.E., Director
SUBJECT;: NOTICE OF DEFICIENCY
Compliance Evaluation Inspection
Willows Creek Subdivision WWTP
NPDES Permit No. NC0065773
Mecklenburg County, N.C.
Dear Mr. Tweed:
On February 22, 2005, Mr. David Rimer of the Mecklenburg County Water Quality Program
(MCWQP) conducted an inspection at the subject facility. This inspection was conducted as part of a
cooperative working agreement between Mecklenburg County and the Division of Water Quality. The
enclosed report should be self-explanatory.
This report is being issued as a Notice of Deficiency (NOD) because of violations of the
subject permit and North Carolina General Statute (G.S.) 143-215.1, as detailed under the
Operations & Maintenance section heading. Since the automatic telephone dialers have now
been installed, a response to this Notice of Deficiency is not requested.
If you have any questions concerning this report or any other matters, please do not hesitate to call
Mr. Richard Bridgman or me at this Office.
Sincerely,
17. Rex Gleason, P.E,
Surface Water Protection Regional Supervisor
Enclosure
cc: Mr, Rusty Rozzelle, MC WQP
DRG/djr
File: WQ wiillowscreek 0065773.205.NOD do
Mooresville Regional Office
610 East Center Avenue, Suite 301, Mooresville, North Carolina 28115
Phone: [phone] / Fax: [phone] I Internet: h2o.enr.state.nc.us
An Equal Opportunity/Affirmative Action Employer — 50% Recycled/10% Post Consumer Paper
One
NorthCarol na
JVatura/Ij,i

Transaction
N
1_ June s Envuroaune.nt:a1 Protec'AL as
NPDES Compliance Inspection Report
North Carolina Department of Enviroaunent and Natural Resources
Division of Water Quality, Mooresville Regional Office
S
Code NPDES Permit No.
5 NC0065773
2O46)7
Data System Coding
Fortin API
:NB 204e i-0003
hlCDE R Approval Expires
7/31/85
YR/1MO/DAY Inspection Type Inspector
05/02/22 C C
Remarks:
Inspector: Mecklenburg County Water Quality Program
Inspection Work Days Facility Self -Monitoring Evaluation Rating.
1.8 3
e and Location of Facility Inspected:
Willows Creek Subdivision WWTP
10800 Starwood Avenue
Mecklenburg County, NC
Name(s) of On -Site Representatives --Title
: Facility Da
-Phone N
son Operator in Responsible Charge
Name and Address of Responsible 0
Mr. Jerry Tweed
pater Utilities, Inc.
PO Box 4889
Cary, NC 27519
re
Records/Reports Self -Monitoring Program
Facility Site Review © Compliance Schedules
EtteratReeeiving "eaters Laboratory
All areas are rated satisfactory trn
Signature
UiL.i:..
avid J. Rimer
nspect
Richard M. Bridgean
EPA Form 3560-3 (Revised 3-8
Entry Tune:
1:30 pm
Exit Time:
2:30 pm
Date:
Februa 22.200
704/489-9401
Section C:
Areas Eva, wit Dnri
Flow Measurement l Operation
Title:
V ice -President
Phone No.
704/489-9401
Sludge Handling/Disposal
0 Pretreatment Program
Stormwater
Section D: Sunn try of Findings/Conintents
otherwise indicated. See Attached Sheets) for S
Agency/Office/Telephone:
MCWQP/[phone]
Agency/Office
D WQIM RO/704-663-1699
Previous Editions are Obsolete
Facility Type
2
Permit Effective Date:
December 1, 2tlft3
Permit Expiration Date:
November 30, 2008
1�! Sewer Overflow
0 Pollution. Prevention
0 Multimedia
March 31, 2005
April 11, 2005

GENERAL:
MCWQP staff last inspected the facility on June 18, 2004. A Compliance Evaluation
Inspection Report was issued on July 6, 2004.
PERMIT:
The current NPDES permit became effective on December 1, 2003 and expires on
November 30, 2008.
The 0.150 MGD permitted facility consists of a package extended aeration wastewater
treatment plant with bar screen, flow splitter box, dual surge tanks, aerobic digester, dual aeration
basins, dual circular clarifiers, tertiary filters, mud well, UV disinfection system, backup chlorine
contact basin, with tablet chlorination and declilorination, post aeration and effluent continuous
recording flow measurement.
The permit properly describes the facility and appears adequate for the waste stream being
treated.
The Operator in Responsible Charge (ORC), Mr. Bill Henson, maintains a North Carolina
Operators Certification Grade IV (certificate number 7106), which is acceptable for the class of
the facility.
RECORDS/REPORTS:
Discharge Monitoring Reports (DMRs) were reviewed for the period January 2004
through December 2004. The reports appeared to be properly completed.
The ORC maintains detailed logs and calibration records relative to the operation &
maintenance and self -monitoring of the facility.
FACILITY SITE REVIEW:
The facility discharges to an unnamed tributary to Reedy Creek, which is Class C water in
the Yadkin -Pee Dee River Basin.
All of the major components of the facility appeared to be operating properly at the time
of the inspection.
FLOW MEASUREMENT:
Flow measurement is accomplished using a V-Notch weir as the primary device and a
totalizer/continuous recording ISCO 4210 Ultrasonic flow meter in accordance with NPDES
permit requirements. The flow meter was calibrated on July 17, 2004.

EFFLUENT/RECEIVING WATERS:
The effluent was clear and did not appear to have a detrimental effect on the receiving
stream at the time of the inspection. The facility discharges to an unnamed tributary to Reedy
Creek, which is Class C water in the Yadkin -Pee Dee River Basin.
SELF -MONITORING PROGRAM:
Discharge Monitoring Reports (DMRs) were reviewed for the period January 2004
through December 2004. The reports indicate that the facility was in compliance with permit
effluent limits and monitoring requirements during the review period. According to the ORC,
flow proportional composite samples are being collected, as required by the permit.
OPERATIONS & MAINTENANCE:
The facility and site appeared well operated and maintained except for the following: the
automatic telephone dialers (ATDs) for the high water alarms for the surge tank and the mud well
were broke and had been on back order since before September 2004 when the current operator
became ORC. The ATDs were not replaced until March 2005, following the current inspection.
Rating: Marginal
SLUDGE DISPOSAL:
Sludge is removed from the digester and taken off site by pump and haul methods. Sludge
is hauled by Liquid Waste, Inc. and is disposed of at an approved POTW (CMU) disposal site.
Liquid Waste, Inc. was riot evaluated under this inspection.
SEWER OVERFLOW:
Please be advised that pursuant to Part II, Section E of your NPDES permit and North
Carolina Administrative Code (NCAC) 1 SA 2B .0506 (a)(2), any failure of a collection system,
pumping station or treatment facility resulting in a bypass without treatment of all or any portion
of the wastewater shall be reported to the appropriate regional office (Mooresville Regional
Office 704/663-1699) as soon as possible but no later than 24 hours from the time the permittee
became aware of the bypass. For spills/bypasses that occur in Mecklenburg County, it is
requested that MCWQP be notified at 704/336-5500. Spills occurring on weekends or holidays
can be reported by calling the North Carolina Division of Emergency Management at 919/733-
3300, 800/662-7956, or 800/858-0368. A written report shall also be provided within five (5)
days of the time of the incident. The report shall contain a description of the bypass, and its
cause; the period of the bypass, including exact dates and times, and if the bypass has not been
corrected, the anticipated time it is expected to continue; and steps taken (or planned) to reduce,
eliminate, and prevent recurrence of the similar events. Any spill that reaches surface waters (Le.
any spill that reaches any water already present in a conveyance, stream, ditch, etc.) or any spill
greater than 1,000 gallons on the ground that does not reach surface waters must be reported.

R OVERFLOW (Con1 e
An adequate spill response for those spills reaching
s should include
evaluation downstream of the point at which the spill entered surface waters to determine if a fish
kill occurred. "fhc evaluation should also include the collection f upstream dissolved oxygen and
pH measure .. its for background d info tion . dissolved oxygen and pH measurements at
multiple points do downstreamtream ofthe entry point to document any negative unpact. Failure to report
the bypass ofcollection system, p ping station or treatment facility subjects violators to
penalties of up to 5,00 . per day per violation.

Michael F. Lash, Governor
William J. Ross Jr.. Secretary
n of Envircanmem and Natural Resources
Alan AV. Klime 1' E. F irecinr
Doi:Isic,n of Water Quality
Coleen H. Sullin& Deputy Dirt trar
Division r Water Quality
July 6, 2004
Mr. Jerry Tweed, Vice -President
Heater Utilities, Inc.
Post Office Box 4889
Cary, N.C. 27519
SUBJECT: Compliance Evaluation Inspection
Willows Creek Subdivision. WWTP
NPDES Permit. No. NC0065773
Mecklenburg County, N.C.
Dear Mr. Tweed:
On June 18, 2004, Mr. James Wilson of the Mecklenburg County Water Quality Program
(MCWQP) conducted an inspection at the subject facility. This inspection was conducted as part
of a cooperative working agreement between Mecklenburg County and the Division of Water
Quality. The enclosed report should be self-explanatory.
If you have any questions concerning this report or any other matters, please do not
hesitate to call. Mr. Richard Bridgeman or me at this Office.
Sincerely,
D. Rex Gleason, P.E.
Water Quality Regional Supervisor
Enclosure
cc: Mr. Rusty Rozelle, MCWQP
DRGCpw
File: WQ wilintaret.0065773M0604.doc
'vDrit
orthCtaolin
sVatur`a/lg' Division ofWaier Quality, Mooresville Regional Office. 919 North Main Street Moorewille NC 2R 11.5 (704) 663-169'9 Cw nmer Service
1-877-623.6718

United States Environmental Protection Agate . Washington, DC 20460
NPDES Compliance Inspection Report
North Carolina .Department of Environment and Natural Resources
Division of Pater Quality, Mooresville Regional Oilier'
Section A: National D
Transaction Code NPDES Permit No. YR/MO/DAY ins
N 5 NC0065773 04/06/18
Inspection Work Days
0.6
Codin
Remarks:
Inspector: Mecklenburg County 'Water Quality Program.
Facility Self -Monitoring Evaluation Rating BI
5
Section B: Facility Da
QA
N
l r�i tst .Approvcd
13 Nib. 2040-00.0 3
Apprx?v a1 Expires
3t
Inspector Facility Type
C
Reserved ........
Name and Location of Facility Inspected:
Willowscreek Subdivision WWTP
10800 Starwood Avenue
Mecklenburg County, NC
Entry Time:
1:00 pm
Exit Time:.
2:10 pm
Date:
June 18, 2004
Permit Effective Date:
December 1, 2003
Permit Expiration Date:
November 30. 2008
Names) of On -Site Representatives -Titles) Phone No(s):
Mr. Ernest Ralph Childers Operator in Responsible Charge 704/489-9401
Name and Address of Responsible Official:
Mr. Jerry Tweed
Heater Utilities, Inc.
PO Box 4889
Cary, NC 27519
1u e:
Vice -President
Phone No.
704/489-9401
Contacted?
Perm]
Records/Reports
Facility Site Review
Section C:
Areas Evaluated Duarin
FloMeasurement ® Operations s Maintenance Sewer Overflow
Self -Monitoring Program ® Sludge Handling/Disposal
0 Compliance Schedules EJ Pretreatment Program
E luent/Receivin aters 1_ _) Laborato
Stormw°a
EI Pollution Prevention
Q Multimedia
Other:
Section D: Summary of Findings /C©tments
areas are rated satisfactory unless otherwise indicated. See Attached Sheets) for Summary
Signature ) of fnspec
an P. Wilson
Agency/Office/Telephone:
MCWQP/[phone]
Date:
19 2
Signature of Reviewer:
Agency/Office
Date:
EPA Form 3560-3 (Revised 3-85) Previous Editions are Obsolete

GENERAL:
MCWQP staff last inspected the facility on June
Inspection Report was issued on. July 9, 2003.
PERMIT:
2003. A Compliance Evaluation
The facility operated under two permits over the review period. The previous permit
issued on December 1, 2000 and expired on November 30, 2003. The current permit became
effective on December 1, 2003 and expires on November 30, 2008.
The 0.150 MGD permitted facility consists of a package extended aeration wastewater
treatment plant with bar screen, flow splitter box, dual surge tanks, aerobic digester, dual aeration
basins, dual circular clarifiers, tertiary filters, mudwell, UV disinfection system, backup chlorine
contact basin with tablet chlorination and dechlorination, post aeration and effluent continuous
recording flow measurement.
The pei alit properly describes the facility and appears adequate for the waste stream
being treated.
The Operator in. Responsible Charge (ORC), Mr, Ralph Childers, maintains a North
Carolina. Operators Certification Grade III (certificate number 5625), which is acceptable for the
class of the facility.
RECORDS/REPORTS:
Discharge Monitoring Reports (DMRs) were reviewed for the period April 2003 through
March 2004. The reports appeared to be properly completed.
The ORC maintains detailed logs and calibration records relative to the operation &
maintenance and self -monitoring of the facility.
FACILITY SITE REVIEW:
The facility discharges to an unnamed tributary to Reedy Creek, which is a Class C water
in the Yadkin -Pee Dee River Basin.
All of the major components of the
of the inspection.
FLOW MEASUREMENT:
a
appeared to be operating properly at
e
Flow measurement is accomplished using a V-Notch weir as the primary device and a
totalizer/continuous recording ISCO 4210 Ultrasonic flow meter in accordance with NPDES
permit requirements. J. Thurman Horne of Horizon Engineering and Consulting, Inc. last
calibrated the flow meter on. June 14, 2004.
e

EFFLUENT/RECEIVING WATERS:
The effluent was very clear and did not appear to have a detrimental effect on the
receiving stream at the time of the inspection. The facility discharges to an unnamed tributary to
Reedy Creek, which is a Class C water in the 'Yadkin -Pee Dee River Basin.
SELF -MONITORING PROGRAM:
Discharge Monitoring Reports (DMRs) were reviewed for the period April 2003 through
March 2004. The reports indicate that the facility was in compliance with permit effluent limits
and monitoring requirements during the review period. According to the ORC, flow proportional
composite samples are being collected, as required by the permit.
OPERATIONS & MAINTENANCE:
The facility and site appeared well operated and maintained. The operator maintains an
adequate inventory of supplies and spare parts on site.
There is a generator on site in case of power failure.
SLUDGE DISPOSAL:
Sludge is removed from the digester and taken off site by pump and haul methods.
Sludge is hauled by Liquid Waste, Inc. and is disposed of at an approved POTW (CMU) disposal
site. Liquid Waste, Inc. was not evaluated under this inspection.
SEWER OVERFLOW:
Please be advised that pursuant to Part 11, Section E of your NPDES permit and North
Carolina Administrative Code (NCAC) 15A 2B .0506 (a)(2), any failure of a collection system,
pumping station or treatment facility resulting in a bypass without treatment of all or any portion
of the wastewater shall be reported to the appropriate regional office (Mooresville Regional
Office 704/663-1699) as soon as possible but no later than 24 hours from the time the permittee
became aware of the bypass. For spills/bypasses that occur in Mecklenburg County, it is
requested that MCWQP be notified at 704/336-5500. Spills occurring on weekends or holidays
can be reported by calling the North Carolina Division of Emergency Management at 919/733-
3300, 800/662-7956, or 800/858-0368. A written report shall also be provided within five (5)
days of the time of the incident. The report shall contain a description of the bypass, and its
cause; the period of the bypass, including exact dates and times, and if the bypass has not been
corrected, the anticipated time it is expected to continue; and steps taken (or planned) to reduce,
eliminate, and prevent recurrence of the similar events. Any spill that reaches surface waters (i.e.
any spill that reaches any water already present in a conveyance, stream, ditch, etc.) or any spill
greater than 1,000 gallons on the ground that does not reach surface waters must be reported.

SEWER OVERFLOW (continued):
An adequate spill response for those spills reaching surface waters should include an
evaluation downstream of the point at which the spill entered surface waters to determine if a fish
kill occurred. The evaluation should also include the collection of upstream dissolved oxygen
and pH measurements for background information and dissolved oxygen and pH measurements
at multiple points downstreof the entry point to document any negative impact. Failure to
report the bypass of collection system, pumping station or treatment facility subjects violators to
penalties of up to $25,000.00 per day per violation.

Michael F. Ea,.l Governor
William G. Ro s Jr,, Secretary
North Carolina. Dpartmtant of Environment and Natural Resources
.Alan W, Klimek, P. E,. Director
Division of Water Quality
Coleen H. Sullins,, Deputy Dire ;to€
Division of Water Quality
July 9, 2003
Mr. Jerry Tweed, Vice -President
Heater Utilities, Inc.
Post Office Box 4889
Cary, N.C. 27519
SUBJECT: Compliance Evaluation Inspection
Willows Creek Subdivision WWTP
NPDES Permit No. NC0065773
Mecklenburg County, N.C.
Dear Mr. Tweed:
On June 3, 2003, Mr. James Wilson of the Mecklenburg County Water Quality Program
(MCWQP) conducted an inspection at the subject facility. This inspection was conducted as part
of a cooperative working agreement between Mecklenburg County and the Division of Water
Quality. The enclosed report should be self-explanatory.
If you have any questions concerning this report or any other matters, please do not
hesitate to call Mr. Richard Bridgeman or me at this Office.
Sincerely,
D. Rex Gleason, P.E.
Water Quality Regional Supervisor
Enclosure
cc: Mr. Rusty Rozzelle, MCWQP
JPW
File: WQ willowscreek.0065773.0603.doc
©r 10 9 i 9 North Main Str
resvifle, Alorth C
=DENR.
Phone [phone]
Fax [phone]
CUStonrct Service
1-877-623-6748

United States Environmental Protection Agency, Washington, DC 20460
NPDES Compliance Inspection Report
North Carolina Department of Environment and Natural Resources
Division ofWater Quality, Mooresville Regional Office
Section A: National Data Svstem Codi
Form Approved
MM. OMB No, 2040-0003
Approval Expires
NCDENR 7/31185
Transaction Code NPDES Permit No. YR/MO/DAY Inspection Type Inspector Facility Type
N 5 NC0065773 03/06/03 C C 2
Remarks:
inspector: Mecklenburg County Water Quality Program
Inspection Work Days Facility Self -Monitoring Evaluation Rating BI QA
0.5 5
Section B: Facilitv Data
Name and Location of Facility Inspected:
Willowscreek Subdivision WWTP
0800 Starwood Avenue
ecklenburg County, NC
Name(s) of On -Site Representatives No(s):
Mr, Ernest Ralph Childers Operator in Responsible Charge 704/489-9401
Time:Entry
9:30 am
lit Time:
10:20 am
Date:
June 3, 2003
Name and Address of Responsible 0 ial:
r 3erry Tweed
Heater Utilities, Inc.
Box 4889
Can,NC27519
Per
Records/Reports [2] Self -Monitoring Program Sludge Handling/Disposal
Facility Site Review 0 Compliance Schedules 0 Pretreatment Program
boratory [1] Stormwater
E „ uent/Receiv
Signs u
nspecto
am. P. Wilson, II
Signature of Reviewer:
):
Section D: Summary of Findings/Comments
therwise indicated. See Attached Sheet(s) for Summary
Agency/Office/Telephone:
MCWQP/[phone]
Agency/Office
EPA Form 3560-3 (Revised 3-85) Previous Editions e Obsolete
Permit Effective Date:
December 1, 2001
Permit Expiration Date:
November 30, 2003
Vice -President
Phone No.
704/489-9401
ntaeted.
No
Section C:
Areas valuated During Inspection
Flow ent Operations & Maintenance Sewer Overflow
Pollution Prevention
El Multimedia
Other:
Date:
June 18, 2003
C:

GENERAL:
MCWQP stafflast inspected the facility on December 21, 2001. A Compliance
Evaluation Inspection Report was issued on January 16, 2002.
PERMIT:
The current permit became effective on December 1, 2000 and expires on November 30,
2003..A renewal application. .has been received by the Division.
The 0.150 MGD permitted facility consists of a package extended aeration wastewater
treatment plant with bar screen, flow splitter box, dual surge tanks, aerobic digester, dual aeration
basins, dual circular clarifiers, tertiary filters, mudwell, UV disinfection system, backup chlorine
contact basin with tablet chlorination and dechlorination„ post aeration and effluent continuous
recording flow measurement.
The permit properly describes the facility and appears adequate for the waste stream being
treated.
The Operator in Responsible Charge (ORC), Mr. Ralph Childers, maintains a North
Carolina Operators Certification Grade III (certificate number 5625), which is acceptable for the
class of the facility.
RECORDS/REPORTS:
Discharge Monitoring Reports (DMRs) were reviewed for the period December 2001
through March 2003. The reports appeared to be properly completed.
The ORC maintains detailed logs and calibration records relative to the operation &
maintenance and self -monitoring of the facility.
FACILITY SUE REVIEW:
The facility discharges to an unnamed tributary to Reedy Creek, .which is a Class C water
in the 'Yadkin -Pee Dee River Basin.
All of the major components of the .facility appeared to be operating properly at the time
of the inspection..
FLOW MEASUREMENT:
Flow measurement is accomplished using a V-Notch weir as the primary device and a
totalizer/continuous recording ISCO 4210 Ultrasonic flow meter in accordance with NPDES
permit requirements. The flow meter was last calibrated on August 24, 2001..

EFFLUENT/RECEIVING WATERS:
The effluent was very clear and did not appear to have a detrimental effect on the
receiving stream at the time of the inspection. The facility discharges to an unnamed tributary to
Reedy Creek, which is a Class C water in the Yadkin -Pee Dee River Basin..
SELF -MONITORING PROGRAM:
Discharge Monitoring Reports (DMRs) were reviewed for the period December 2001
through March 2.003. The reports indicate that the facility was in compliance with permit effluent
limits and monitoring requirements during the review period. According to the ORC, flow
proportional composite samples are being collected, as required by the permit.
OPERATIONS & MAINTENANCE:
The facility and site appeared well operated and
adequate inventory of supplies and spare parts on site.
There is a generator on site in case of power failure.
SLUDGE DISPOSAL:
d. The operator rninta
Sludge is removed from the digester and taken off site by pump and haul methods. Sludge
is hauled by Liquid Waste, Inc. and is disposed of at an approved. POTW (CMU) disposal site.
Liquid Waste, Inc. was not evaluated under this inspection.
SEWER OVERFLOW:
Please be advised that pursuant to Part II, Section E of your NPDES permit and North
Carolina Administrative Code (NCAC) i 5A 213 .0506 (a)(2), any failure of a collection system,
pumping station or treatment facility resulting in a bypass without treatment of all or any portion
of the wastewater shall be reported to the appropriate regional office (Mooresville Regional
Office 704/663-1699) as soon as possible but no later than 24 hours from the time the permittee
became aware of the bypass. For spills/bypasses that occur in Mecklenburg County, it is
requested that MCWQP be notified at 704/336-5500. Spills occurring on weekends or holidays
can be reported by calling the North Carolina Division of Emergency Management at 919/733-
3300, 800/662-7956, or 800/858-0368. A written reportshall also be provided within five (5)
days of the time of the incident. The report shall contain a description of the bypass, and its
cause; the period of the bypass, including exact dates and times, and if the bypass has not been
corrected, the anticipated time it is expected to continue; and steps taken (or planned) to reduce,
eliminate, and prevent recurrence of the similar events. Any spill that reaches surface waters (i.e.
any spill that reaches any water already present in a conveyance, stream, ditch, etc.) or any spill
greater than 1,000 gallons on the ground that does not reach surface waters must be reported.

SE
ER 0
LOW (continued):
An adequate spill res e fo r those spills r g surface waters should incl
evaluation downstream of the point at which the spill entered sface aters to determine if a fish
kill occurred. The evaluation should o include the collection of n stre.. dissolved oxygen and
pH measurements for background information and dissolved oxygen and pH measurements at
multiple points downstrey of the entry point to document any negative impact. Failure to report
the bypass of collection system, pumping station or treatment facility subjects N iolators to
penalties of up to $25,000.00 per day per violation..

Perforrau a Annu
ral Infoi
ation
terr Name:
ows Creek/Farrn =ood
Responsible lE ntity: Jleater ltilities Inc
Person in Charge/Contact: Terry Tweed
Applicable Permit (s):
Description of Collection System or Treatment Process:
This 0.15 mad wastewater treatment facility, consists of a bar screen,
flow equalization basin* dual aeration basins and, claritirs, sludge digester,
tertiary hers, ultraviolet disinfection w ith backup tablet chlorination and
dechlorination, a continuous flo meter, post aeration and standby power
generator
Ct. Performance
Text Summary of System Performance for Calendar Year 2001
This wastewater.ntreatment plant has consistently rnet the dischar e_
s.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant

February Compliant
March Compliant
April Compliant
May Compliant
June Compliant
July Compliant
August Compliant
September Complia:nt
October Compliant
November Compliant
December Compliant
Hi. Notification
Our customers received a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in
the appropriate Customer Service office.

W. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this :report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
p©�le Person
e: ice President.
Entity: Heater Utilities, Inc.
Date

Performance Annuaepo
t. General information
Facility/System Name: r"illo
Responsible Entity: 1-leater i.J
ee: Fa vood North
Person in Charge/Contact: Jerry Tweed,
Applicable Peru- it (s) NC0065773
Description of Collection System or Treatment Process:
This 0.15 mgd wastewater treatment facility consists of a bar screen,
flow equalizationbasin, dual aerationbasinsand clarifiers, sludge digester,
tertiary filters, ultraviolet disinfection with backup tablet chlorination and_
dechlorination, a continuous flow
st aeration and standby power
generator
tt. Per f`orrnance
Text Summary of System Performance for Calendar Year 2001
This wa
eatt «lant has consistently tnet the dischar
I is t (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant

FebruaryCompliant
March Compli
April Compii r t
May Comp t
June Coniplit
July Complit
August ComPlit
September curnli t
October Compliant
Nove leer Compli ant
Decerriber ;crph t
3ctic°ti'
Our customers received a messagecars their bills regarding the availability of
tlais report upon request and a notebook containing these reports is located in
tl e appropriate Customer Service office, e

IVCertification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
availa3le to the users or customers of the named system and that those users
have been notified of its availability.
le Person
ce President
Entity: Heater Utilities, Inc.
Date

,Lk Ate
('
Michael F. Easley
Governor
William G. Ross, Jr., Secretary
Department of Envnronrnent and Natural Resources
Gregory J. Thorpe, Ph,D.„ Acting Director
Division of Water Quality
uary 16, 2002
Mr. Jerry Tweed, Vice -President
Heater Utilities, Inc.
Post Office Box 4889
Cary, N.C. 27519
SUBJECT: Compliance Evaluation Inspection.
Willows Creek Subdivision WWTP
NPDES Permit No. NC0065773
Mecklenburg County, N.C.
Dear Mr. Tweed:
On December 21, 2001, Mr. James Wilson of the Mecklenburg County Department of
Environmental Protection (MCDEP) conducted an inspection at the subject facility. This
inspection was conducted as part of a cooperative working agreement between Mecklenburg
County and the Division of Water Quality. The enclosed report should be self-explanatory.
If you have tiny questions concerning this report or any other matters, please do not
hesitate to call Mr. Richard Bridgernan or me at this Office.
Enclosure
cc: Mr, Rusty Rozzelle, MCDEP
JPW
File: WQ vrillo scrcek.0065773.1201.doc
ND Nit
Customer Service
1 BOO 623-7748
on of
Sincerely,
, D. Rex Gleason, P.E.
Water Quality Regional Supervisor
ality 919 North Main Street Mooresville, NC 28115 99
Phone x (7©4663- ) 169©

ransaction
N
United States Environmental Protection Agency, Washington , DC 20460 Form Approved
NPDES Compliance Inspection Report ARP OMB No, 2040-0003
North Carolina Department of Environment and Natural Resources Approval Expires
Division of Water Quality, Mooresville Regional Office NCDENR 7/31/85
----.
Code
5
Section A: National Data System Coding
NPDES Permit No. YRAV1O/DAY inspection Type
NC0065773 01/12/21
Remarks:
Insyector: Mecklenburg County Environrr
Inspection Work Days Facility Self -Monitoring Evaluation Rating
0.5
5
BI
N
o ection
Name and Location of Facility inspected:
Willowscreek Subdivision WWTP
10800 Starwood Avenue
Mecklenburg County, NC
Section B: Facility Data
QA
Inspector
Facility Type
...........Reserved„..........
Entry Time:
9:00 am
Exit Time:
10:00 am
Date:
December 21, 2001
Permit Effective Date:
December 1, 2001
Permit Expiration Date:
November 30, 2003
Name(s) of On -Site Representatives --Title(s)---------Phone No(s):
Mr, Ralph Childress Operator in Responsible Charge 704/489-9401
Name and Address of Responsible Official:
Mr, Jerry Tweed
Heater Utilities, inc.
PO Box 4889
Cary, NC 27519
Permit
Records/Reports
E Facility Site Review
E Effluent/Receiving Waters
All areas are rated satisfacto
Title:
V ice -President
Phone No.
704/489-9401
Section C:
Areas Evaluated During Inspection
Z Flow Measurement Operations & Maintenance
Self -Monitoring Program Sludge Handling/Disposal
0 Compliance Schedules J Pretreatment Program
1Laboratory 0 Stormwater
Section D: Summary of Findings/Comments
unless otherwise indicated. See Attached Sheet(s) for Summary
Contacted?
No
Sewer Overflow
0 Pollution Prevention
Multimedia
0 Other:
Signature(s) of Inspector(s):
James P. Wilson, 11 -
Signature of Reviewer:
t
Agency/OfficerFelephone:
' MCDEP/[phone]
Agency/Office
EPA Form 3560-3 (Revised 3-85) Previous Editions are Obsolete
Date:
December 31, 2001
Date:

GENERAL:
MCDEP staff last inspected the facility on May 29, 2001. A Compliance Evaluation
Inspection Report was issued on June 18, 2001.
PERMIT:
The current permit became effective on December 1, 2000 and expires on November 30,
2003. The 0.150 MGD permitted facility consists of a package extended aeration wastewater
treatment plant with influent lift station, bar screen, flow splitter box, equalization basin, aerobic
digester, dual aeration basins, dual circular clarifiers, tertiary filters, UV disinfection system,.
backup chlorine contact basin with tablet chlorination and dechlorination, post aeration and
effluent continuous recording flow measurement.
The permit properly describes the facility and appears adequate for the waste strean
being treated,
The Operator in Responsible Charge (ORC) maintains a No
Certification Grade TIl, which is acceptable for the class of the facili
RECORDS/REPORTS:
Carolina Operators
Discharge Monitoring Reports (DMRs) were reviewed for the period November 2000
through October 2001. The reports appeared to be properly completed.
The ORC maintains detailed logs and calibration records relative to the operation &
aintenance and self -monitoring of the facility.
FACILITY SITE REVIEW:
The facility discharges to an unnamed tributary to Reedy Creek, which is a Class C water
in the Yadkin -Pee Dee River Basin.
All of the major components of the facility appeared to be operating properly at the tune
of the inspection.
FLOW MEASUREMENT:
Flow measurement is accomplished using a V-Notch weir as the primary device and a
totalizer/continuous recording ISCO 4210 Ultrasonic flow meter in accordance with NPDES
permit requirements. The flow meter was last calibrated on August 24, 2001.
EFFLUENT/RECEIVING WATERS:
The effluent was very clear and did not appear to have a detrimental effect on
receiving stream at the time of the inspection.

SELF -MONITORING PROGRAM:
Discharge Monitoring Reports (DMRs) were reviewed for the period November 2000
through October 2001, The reports indicate that the facility was in compliance with permit
effluent limits and monitoring requirements during the review period. According to the ORC,
flow proportional composite samples are being collected, as required by the permit.
OPERATIONS & MAINTENANCE:
The facility and site appeared well operated and maintained. The operator maintains an
adequate inventory of supplies and spare parts on site.
There is a generator on site in case of power failure,
SLUDGE DISPOSAL:
Sludge is removed from the digester and taken off site by pump and haul methods.
Sludge is hauled by Liquid Waste, Inc, and is disposed of at an approved POTW (CMU) disposal
site. Liquid Waste, Inc. was not evaluated under this inspection.
SEWER OVERFLOW:
Please be advised that pursuant to Part II, Section E of your NPDES peimit and North
Carolina Administrative Code (NCAC) 15A 2B .0506 (a)(2), any failure of a collection system,
pumping station or treatment facility resulting in a bypass without treatment of all or any portion
of the wastewater shall be reported to the appropriate regional office (Mooresville Regional
Office 704/663-1699) as soon as possible but no later than 24 hours from the time the permittee
became aware of the bypass. For spills/bypasses which occur in Mecklenburg County, it is
requested that MCDEP be notified at 704/336-5500. Spills occurring on weekends or holidays
can be reported by calling the North Carolina Division of Emergency Management at 919/733-
3300, 800/662-7956, or 800/858-0368. A written report shall also be provided within five (5)
days of the time of the incident. The report shall contain a description of the bypass, and its
cause; the period of the bypass, including exact dates and times, and if the bypass has not been
corrected, the anticipated time it is expected to continue; and steps taken (or planned) to reduce,
eliminate, and prevent recurrence of the similar events. Any spill that reaches surface waters (i.e.
any spill that reaches any water already present in a conveyance, stream, ditch, etc.) or any spill
greater than 1,000 gallons on the ground that does not reach surface waters must be reported.
An adequate spill response for those spills reaching surface waters should include an
evaluation downstream of the point at which the spill entered surface waters to determine if a fish
kill occurred. The evaluation should also include the collection of upstream dissolved oxygen
and pH measurements for background information and dissolved oxygen and pH measurements
at multiple points downstream of the entry point to document any negative impact. Failure to
report the bypass of collection system, pumping station or treatment facility subjects violators to
penalties of up to $25,000.00 per day per violation.

North Carolina De
Michael F. asfey
Governor V
William G. Ross, Jr.,Secretary
Environment and Natural Resources
Kerr T. Stevens, Director
Division of Water Quality
Mr. Jerry Tweed, Vice -President
Heater. Utilities, Inc.
Post Office Box 4889
Cary, N.C. 27519
Dear Mr. Tweed:
un
8, 2001
SUBJECT: Compliance Evaluation Inspection
Willows Creek Subdivision WWTP
NPDES Permit No. NC0065773
Mecklenburg County, N.C.
On May 29, 2001, Mr. David Rimer of the Mecklenburg County Department of
Environmental Protection (MCDEP) conducted an inspection at the subject facility. This
inspection was conducted as part of a cooperative working agreement between Mecklenburg
County and the Division of Water Quality. The enclosed report should be self-explanatory.
If you have any questions concerning this report or any other matters, please do not
hesitate to call Mr. Richard Bridgeman or me at this Office.
Sincerely,
D. Rex Gleason, P.E.
Water Quality Regional Supervisor
Enclosure
cc: Mr. Rusty Rozzelle, MCDEP
DJR
WQ 0065773.501
NCDENR
:ustomer Service
800 623-7748
Mooresville Re lanai Office, 919 North Main Street, Mooresville, NC 28115 PHONE [phone]
FAX (7'04) 663-6040

US Environrnental Protection Agency, Washington, D.C., 20460
Water Compliance Inspection Report
NC Division ofWater Quality / Mooresville Regional Office
Transaction Code NPDES No,
N5 NC0065773
on A: National Data
Yr/Mo/Day
01/05/29
ystemCodlng
NCDENR
Y*14141.14-ii
Inspection Type Inspector
Remarks:
Inspector: Mecklenburg County Environmental Protection
Form Approved,
OMB No.2040-0057
Approval Expires 8-31-98
Facility Type
2
Inspection Work Days Facility Evaluation Rating
0.5 4
Name and Location of Facility Inspected:
Farmwood North II / Willows Creek WWTP
Starwood Avenue
Mecklenburg County, NC
BI
N
Section B: Facility Data
Name(s) of On -Site Representative(s)/Title(s)/Phone No(s)/Fax No(s):
Mr, Ralph Childers / Wastewater operator / 704-489-9404
Name and Address of Responsible Official:
Mr, Jerry Tweed
Heater Utilities, Inc.
PO Box 4889
Cary, NC 27519
QA
N
Entry Time: 2:05 P.M.
May 29, 2001
Exit Time/Date: 2:30
May 29, 2001
Title: Vice -President
Phone No: 704 / 489-9401
Permit Effective Date:
December 1, 2000
Permit Expiration Date:
November 30, 2003
Contacted? No
; Section C..„Ax easEvaluatedDuring‘,inspectioo',
Perm it
RecordsfReports
▪ Facility Site Review
/ Effluent/Receiving Waters
Flow Measurement
Self -Monitoring Program
Compliance Schedules
Laboratory
Checkonly.those: reastevalua
Operations & Maintenance
I Sludge Handling/Disposal
Pretreatment
Storm Water
Section 1): Summary offinding,s/Comments
of Sewer Overflow
Pollution Prevention
Multimedia
Other:
See Attached Sheet(s) for Summary. All Areas Satisfactory unless otherwise indicated.
etors
Name(s) and Signature(s) of Ins e
David Rimer
Signature of Management QA Reviewer:
Agency/Office/Telephone No:
MCDEP / Charlotte / [phone]
Agency/Office/Phone & Fax No:
Date:
June 5, 2001
Date:
Date:
EPA Form 3560-3 (Rev. 9-94) Previous editions are obsolete

GENERAL:
The facility was last inspected by MCDEP staff on November 4, 1999. A Compliance
Evaluation Inspection Report was issued on December 6, 1999.
PERMIT:
The current permit became effective on December 1 , 2000 and expires on November 30,
2003. The 0.150 MGD permitted facility consists of a package extended aeration wastewater
treatment plant with influent lift station, bar screen, flow splitter box, equalization basin, aerobic
digester, dual aeration basins, dual circular clarifiers, tertiary filters, UV disinfection system,
backup chlorine contact basin with tablet chlorination and dechlorination, post aeration and
effluent continuous recording flow measurement.
The permit properly describes the facility and appears adequate for the waste stream
being treated.
The Operator in Responsible Charge (ORC) maintains a North Carolina Operators
Certification Grade III, which is acceptable for the class of the facility.
RECORDS/REPORTS:
Discharge Monitoring Reports (DMRs) were reviewed for the period April 2000 through
March 2001. The reports appeared to be properly completed except for Facility Name which was
listed as Farmwood North WWTP. If the name of the permitted facility is not Willows Creek
Subdivision WWTP, then the current permit should be amended to the correct name. Otherwise,
the DMRs should have Willows Creek Subdivision WWTP as the Facility Name.
The ORC maintains detailed logs and calibration records relative to the operation &
maintenance and self -monitoring of the facility.
FACILITY SITE REVIEW:
The facility discharges to an unnamed tributary to Reedy Creek, which is a Class C water
in the Yadkin -Pee Dee River Basin.
All of the major components of the facility appeared to be operating properly at the time
of the inspection.
FLOW MEASUREMENT:
Flow measurement is accomplished using a V-Notch weir as the primary device and a
totalizer/continuous recording ISCO 4210 Ultrasonic flow meter in accordance with NPDES
permit requirements. The flow meter was last calibrated on August 11, 2000.
EFFLUENT/RECEIVING WATERS:
The effluent was very clear and did not appear to have a detrimental effect on the
receiving stream at the time of the inspection.

SELF -MONITORING PROGRAM:
Discharge Monitoring Reports (DMRs) were reviewed for the period April 2000 through
March 2001. The reports indicate that the facility was in compliance with permit effluent limits
and monitoring requirements during the review period. According to the ORC, flow proportional
composite samples are being collected, as required by the pennit.
OPERATIONS & MAINTENANCE:
The facility and site appeared well operated and maintained. The operator maintains an
adequate inventory of supplies and spare parts on site.
SLUDGE DISPOSAL:
Sludge is removed from the digester and taken off site by pump and haul methods.
Sludge is hauled by Liquid Waste, Inc. and is disposed of at an approved POTW (CMU) disposal
site. Liquid Waste, Inc, was not evaluated under this inspection.
SEWER OVERFLOW:
Please be advised that pursuant to Part II, Section E of your NPDES permit and North
Carolina Administrative Code (NCAC) 15A 2B .0506 (a)(2), any failure of a collection system,
pumping station or treatment facility resulting in a bypass without treatment of all or any portion
of the wastewater shall be reported to the appropriate regional office (Mooresville Regional
Office 704/663-1699) as soon as possible but no later than 24 hours from the time the permittee
became aware of the bypass. For spills/bypasses which occur in Mecklenburg County, it is
requested that MCDEP be notified at 704/336-5500. Spills occurring on weekends or holidays
can be reported by calling the North Carolina Division of Emergency Management at 919/733-
3300, 800/662-7956, or 800/858-0368. A written report shall also be provided within five (5)
days of the time of the incident. The report shall contain a description of the bypass, arid its
cause; the period of the bypass, including exact dates and times, and if the bypass has not been
corrected, the anticipated time it is expected to continue; and steps taken (or planned) to reduce,
eliminate, and prevent recurrence of the similar events. Any spill that reaches surface waters (i.e.
any spill that reaches any water already present in a conveyance, stream, ditch, etc...) or any spill
greater than 1,000 gallons on the ground that does not reach surface waters must be reported.
An adequate spill response for those spills reaching surface waters should include an
evaluation downstream of the point at which the spill entered surface waters to determine if a fish
kill occurred. The evaluation should also include the collection of upstream dissolved oxygen
and pH measurements for background information and dissolved oxygen and pH measurements
at multiple points downstream of the entry point to document any negative impact. Failure to
report the bypass of collection system, pumping station or treatment facility subjects violators to
penalties of up to S25,000.00 per day per violation.

Performance Annual Report
1 General Information
Facility/System Name: Willows Creek/Farniwood North
Responsible Entity: Heater Utilities, Inc.
Person in Charge/Contact: Jerry Tweed
Applicable Permit (s): NC0065773
Description of Collection System or Treatment Process:
This 0.15 mgd wastewater treatment facility consists of a bar screen,
flow equalization basin, dual aeration basins and clarifiers, sludge digester,
tertiary filters, ultraviolet disinfection with backup tablet chlorination
and dechlorination, a continuous flow meter, post aeration and standby
power generator.
iI. Perform
Text Summary of System Performance for Calendar Year 2000
This wastewater treat
pe
s.
has consisten
y
et the discharge

l ist (by month) any violations of pet mnit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant
April Compliant
May Compliant
June Compliant
July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III.. Notification
Our customers received a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in.
the appropriate Customer Service office.

I, Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
Respo I #rs©n
Title: ice President.
Entity: Heater Utilities, Inc.
Date

JAMES.E. k-ILNT JR,
GOVCRNCYF
L mLL •HO:-.MA'
'SECRETARY
Xi IRE.CTITR
No3=rrH 'CAR©LINA DE
ENVIRONMENT AND NATURAL
DIV, ION
M00R::S\'IL'L,E
DIVIS1O? ` OF W 7-"ER QUALITY
April 7.
Ms. Jocelyn M. Pe son
Regulatory Compliance Coordinato
Healer Utilities_ inc.
PosT.OfIic
Denver, North. Carolina
Dear Ms. Perkerson:
1
Subject: 'T as Certification
Heater Utilities, Inc.
NPDES Permit Numbers. NC006778u.,
NC00657 7. NC006 584. NC0065749-
NC0063860, and WQO004`l3<
Cikande„itivvnburg
North Carolina
tEN' T OF
DURCES
QUALr Y
QFFIGE
Attached herewith ar:. two i2' copies of Tax ertitleatioi 'Awn bers TCS-1 TY-01
TC:S-MV-016. TC -ti" 7 TCS NCB'-C}1 S l I '- ?' and TCS-1 ? 1-O20 covering
the operation of wastewater treatment t iiities as spec..ed. in the subject . PDES Permits
and Non -Discharge Permit issued by the North Carolina Division of Water Quality.
Tne Company
to appropriate Statut
use tri
atiorls toy ob
D. Re : 'uie
Water ➢uai
Lincoin I ountHeal h Departrnen:
fvieci 'lenhur Count` H-altDcpartmen;
enefits ire keeping with
nal Supervisor
I,1f, NORT- MAIN STREC':, MOORESVILL _, NORTH CAROLINN ZE11 lE
PHON L 7OG-663- 1 694 PA>: 704-66 i-604C
AN EOUA'L OPFORTUNITI' / AFFIRMATIVE ACTION EMWLOYEN - 505, RECYCLED/105, POST^CONSUMER PAPER

. AmEs :Q, 1-11u 1T J R
G o V E.R No:'
North
NoR; CARDLII A DEPARTMENT OF
ENVIRONMENT AND NATURAL RESOURCES
DrvrsrON OF WATER QuA'.,
M00RESVILL
j... ,I TY
20'0l
Wastewater Treat
Abatement Facilities
Heater U — pies
NPDES Permit Numbers.
NC0065772_, NC00635,
NCOO6E749, NC0063c60,
and. WQ,0003
hies.}:,1en C"oun`v; NC
REGIONAL OFF
ficaton No.
TCS-N -0i , AND TC..S`
treatment specified
and ffie NPDES uec
or; of Qua w _ ,, ,NCDWQ .
,91 N6RTI- MAIN STRE T, .MOOR€SVILe_, NOFTH CAROLINi. 261 SS
PHONE 704=669-1 69S, FA::. 70G-C63-604,C
AN E0161Ai, 0.PORTUNIT*" ( APF"112MATE'V`E ACTION EMPLOYER - SO% RECYCLED/105r POST*CONSUMER PAPER

DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES
RALEIGH
TAX. CERTIFICATION
ranchise/Privilece; Amortization; Property)
In accordance with the provisions of the General Statutes of North
Carolina (G. S. 105-122(d), 105-130.10, 105-147(13), 105-275(8)),
this is to certify that:
Heater Utilities, Inc.
Water and Wastewater Services
Mecklenburg County
HAS BEEN ISSUED
NPDES Permit No. NC0065773 for the operation of a 0.150 MGD
wastewater tratment system consisting of a 30,000-gallon influent
surge tank, a flow splitter box, dual extended aeration package
plants (each consistingof a 94,000-gallon aeration tank with three
(3) blowers, a. 12,500-gallon secondary clarifier, and a 15,000-
galion sludge tank), tertiary filters, chlorine contact tank with
gas chlorinator, post aeration and effluent flow recording meter.
The wastewater treatment system is located at Willow Creek
Subdivision, east of Charlotte, off NCSR 2803 north, Mecklenburg
County. Treated effluent is discharged to an unnamed tributary to
Reedy Creek, classified C waters in the Yadkin -Pee Dee River Basin.
The Environmental Management Commission and the Department of
Environment and Natural Resources have found that the treatment
facilities:
a. Have been constructed or installed;
b. Comply with the requirements of the Commission;
c. Are being effectively operated in accordance with the
terms and conditions of the Permit, Certification of
Approval, or other document of approval issued by the
Commission; and
d. Have as their primary rather than incidental purposes the
reduction of water pollution resulting from the discharge
of wastewater.

Page I' r
Heater Utzli pies, Inc.
Tax erti i tion
Issued at M o esville, North Carolina this the 7th day oi April.
20tyre directive of the North Carolina_ Lmn ronmental
Management Commission and the North Carolina Department of
Environment and Natural : eso Tr es
T° -I
D. Rex
Water Qu
Mo
P. E.
y Regional Supervisor
e Regional O±ice

January 25a 000
Mr. G. T. Chen
Division of Water Quality
Mooresville Regional Office
NCDENR
919 North Main Street
Mooresville, NC 28115
4169 Sandal' Street
PO Box 89
Deaver, Nc115 Carolina
phone 704,489.940
frx, 704.489. 409
RE: Tax Certification Notice for 4iliows Creek, Mecklenburg County
Dear Mr, Chen.
In accordance with the provisions of the General Statues of North Carolinar
( ,S. 105- 7 08), I am hereby requesting a Tax Certification notice that
Heater Utilities, Inc.: can send to Mecklenburg County: I hope this
information is more suited to your needs than the attachments I sent with the
November 3, 1999 letter to Mr. Rex Gleason.
This request relates to:
Tax Value. 70,010:00
The folio
ng are pollution reducing components at the plant:
Influent pump station
Effluent pump station
Bar Screen
Aeration basin
Clarifier
Chlorine contact basin
Recording flow meter
Standby power generator
Tertiary sand filter

Post areation
Blowers and Motors
Pumps
Valves
Electrical Contral
This facility is in operation and is in compliance with the requirements of
the EPIC. The plant is being operated in accordance with the terms and
conditions of the permit listed above, The system has as a primary, rattier
than incidental purpose. the reduction of pollution resulting from the
operation of the facility that it serves.
Thank you for your prompt attention to this matte
Sincerely,
celyn M. Perersori
Regulatory & Environmental Compliance
Cc: (..are lsh

i'77. 7777
FEB
PUBLIC NOTICE
STATE OF NORTH CAROLINA
ENVIRONMENTAL MANAGEMENT COMMISSION "
POST OFFICE BOX 29535
RALEIGH, NORTH CAROLINA 27626-0535
NOTIFICATION OF INTENT TO ISSUE A STATE NPDES PERMIT
On the basis of thorough staff review and application of Article 21 of Chapter 143, General Statutes of
North Carolina, Public Law 92-500 and other lawful standards and regulations, the North Carolina
Environmental Management Commission proposes to issue a permit to discharge to the persons listed
below effective 3/31/97 and subject to special conditions.
Persons wishing to comment upon or object to the proposed determinations are invited to submit same in
writing to the above address no later than 3/14/97 . All comments received prior to that date will be
considered in the forrnulation of final determinations regarding the proposed permit. A public meeting may
be held where the Director of the Division of Environmental Management finds a significant degree of
public interest in a proposed permit.
A copy of the draft permit is available by writing or calling the Division of Environmental Management,
P.O. Box 29535, Raleigh, North Carolina 27626-0535, [phone].
The application and other information may be inspected at these locations during normal office hours.
Copies of the information on file are available upon request and payment of the costs of reproduction.
All such comments or requests regarding a proposed permit should make reference to the NPDES permit
number listed below.
FEB 0 5 1997
Date
A. Preston Howard Jr., P.E., Director
Division of Environmental Management
Public notice of intent to issue a State NPDES permit to the following:
1. NPDES No. NC0065773. Mid South Water Systems, Inc., P. O. Box 127, Sherrills Ford, NC
28673 has applied for a permit modification for a facility located at Willows Creek Subdivision off of
NCSR 2803 North, Mecklenburg County. The facility discharges 0.15 MGD of treated domestic
wastewater from one outfall into an unnamed tributary to Reedy Creek, a Class C stream in the
Yadkin -Pee Dee River Basin. Dissolved Oxygen, Ammonia, and BODS are water quality limited. For
some parameters, the available load capacity of the immediate receiving water will be consumed. This may
affect future water quality based effluent limitations for additional dischargers within this portion of the
watershed. The requested modification is to relocate the outfall 300 feet downstream of its present
location. No changes in wastewater characteristics or treatment is requested.