WQCSD0707_Regional Office Historical File Pre 2018

AQUA.
May 19, 2020
Mr. W. Corey Basinger
Regional Supervisor
Water Quality Regional Operations Section
DWR, NCDEQ
610 East Center Avenue, Suite 301
Mooresville, NC 28115
Dear Mr. Basinger:
Aqua North Carolina, Inc.
4163 Sinclair Street
Denver, NC 28037
Laserfiche
www.aquanorthcarolina.com
MC VED 4CDENR)DWR
MAY 2 6 2020
WQROS
MOORESVILLE REGIONAL OFFICE
Re: NOTICE OF VIOLATION
Tracking Number: NOV-2020-DV-0162
Park South Station, Collections System Permit No. WQCSD0707
Mecklenburg County
In response to the NOV issued on April 22, 2020 Aqua North Carolina, Inc. (Aqua) submits the
following information.
The cause of the blockage and subsequent discharge of sewage which occurred on February
1, 2020, was due to a large volume of household wipes that had been flushed into the
collection system. The initial report was called in to Charlotte Water, Charlotte Water was the
respondent, and the blockage was cleared by Charlotte Water. According to the report made
to Aqua, they removed a large ball of wipes and debris from Manhole 3 located behind Mount
Claire. Charlotte Water notified us the day after the blockage was cleared so we did not
witness the work they performed. Aqua cleared the area of solids and applied lime.
On February 16, 2020, a subsequent SSO was once again reported to Charlotte Water. In
this instance, Charlotte Water contacted Aqua and we were the respondent. The area was
vacuumed by a third -party contractor. All solids were removed, and lime was applied to the
affected area. Aqua had the line CCTV'd back to the last manhole Aqua maintains to identify
the cause. The line was cleared with high pressure jetting to remove additional wipes, grease
and construction debris that was dumped into the collections system. Water was flowing
freely when the work was complete. A copy of the invoice for this work is attached. No defect
or construction fault in the sewer was noted. Our goal was to absolutely ensure the work was
done properly.
An Aqua America Company

During neither SSO did any volume of discharge make it to surface water. Please note that
representatives of Charlotte Stormwater inspected the remediation completed and deemed it
satisfactory.
Aqua does semi-annual mailings to its customers advising of the harm that can be done by
flushing grease and non -biodegradable material and requests their cooperation in preventing
issues from flushing these types of items. A special notice (see attached) was mailed by Aqua
directly to every resident of Park South Station following the SSOs which occurred in that
neighborhood. A copy was also provided to the HOA Management Company for distribution.
Also, to ensure that any future issues associated with this manhole were promptly reported to
Aqua, an Aqua notification sign was erected at the specific manhole. A photo of the sign is
attached.
Aqua takes our responsibility to operate our systems properly and maintain compliance
very seriously, and with consideration that we operate 59 wastewater systems has a good
record of minimizing the number and volume of SSOs. Aqua flushes in excess of ten percent of
our collection systems per year and will closely monitor this sewer system to reduce the risk of
recurrence. Additionally, Aqua has implemented a root control program for systems with
vitrified clay pipe collection systems. Issues involving inappropriate discharge by contractors
and homeowners into the collections system are problematic for almost all utilities, and we and
most other utilities work to educate our customers. When the issues occur, we diligently
respond to mitigate the issue and prevent recurrence. If you have any additional
recommendations to minimize recurrence, please let me know.
If you have any questions, please do not hesitate to contact me at [phone].
Sincerely,
Laurie Ison
Area Manager, Western NC
cc: Joseph Pearce, Director of Operations, Aqua NC
NPDES Compliance/Enforcement Unit

Transstate, LLC
Invoice
P.O. Box 545
Denver, NC 28037
Bill To
Aqua North :C.trolina;Inc.
4163 Sinclair Street
Denver, NC 28037
Date
Invoice #
2/25/2020
1337
P.O. No.
Terms
Project
Matt Costner
Due on receipt
Quantity
Description
Rate
Amount
29.75
1
Hours of Cleaning and CCTV Work on 3 Sewer Lines at Park South Station on
2/18/20, 2/19/20, and 2/20/20 due to line blockages.
Sales Tax Mecklenburg County at 7.25% = $970.59
450.00
970.59
13,387.50
970.59
A/P Accounting.,
RECEIVED
FEB 2 5 2020
AU GL
Activity
Approval 1
Approval 2 . .
Thank you for your business.
Total tal $14,358.09

1st Choice Service, Inc.
3661 Eaker Rd.
Cherryville, NC 28021
Invoice 4005535
Invoice Date 2/18/2020
Completed Date 2/18/2020
Customer PO
TRUSTED FOR GENERATIONS
Billing Address Job Address
Aqua North Carolina Aqua
4163 Sinclair Street 5014 Mount Clare Lane
Denver, NC 28037 USA Charlotte, NC 28210 USA
Description of Work
**Job Notes**
Skimmed all floating"•debris off water and pumped.3 000 gallons Spill is in natural swamp that is possibly fed by natural
springgs Water willafways be standing. Informed Matt that all other paper andgrease will have to be scraped and scooped
up: Matt Costner mentioned his employeesteleariing up' paper and grease°left behind.
Task*
MISC-S
Description Quantity Your Price Your Total
Pump, skim water and debris. 9.50 $200.00 $1,900.00
Time in 8:00 am
Time out 5:30 pm
Sub -Total $1,900.00
Tax $0.00
Total Due $1,900.00
Balance Due $1,900.00
Thank you for allowing us to serve you!
PAYMENT TERMS: DUE ON COMPLETION. Reference invoice number in memo section of check to ensure payment is applied to correct
account. Grease trap services will incur a $20 Late Fee for all past due invoices. Returned check fee is $25.
REMIT PAYMENT TO:
1st Choice Service Inc.
3661 Eaker Road
Cherryville, NC 28021
To make a credit or debit card payment please call our office at 704-447-5500 rifb'fh necessary information..

IMPORTANT NOTICE - Wipes & Personal
Hygiene Products Clog Sewer Lines!
Many household products are labeled and marketed as DISPOSABLE and/or
FLUSHABLE; many baby and adult personal hygiene products, along with household
wipes and cleaning towelletes are labeled both disposable and flushable. While these
products may be marketed as a convenience item in this way, the truth is that these
types of items have the ability to clog and stop up not only the sewer line on your
property, but also can cause blockage and service problems in the public sewer system
and pump stations.
Unlike toilet paper, these products DO NOT break down once they are flushed. They
can cause blockages in your on -site sewer, especially older pipelines that may have
greases, roots, or other obstructions already existing. A repair of the on -site sewer
line can leave the home owner or business owner with a very costly sewer repair.
On a larger scale, when these products make their way into the public sewer system
they collect together, causing very large obstructions and clogs in the main collector
lines and get tangled in pump stations requiring repair or replacement of equipment.
What We All Can Do To Help...
The following items should NEVER be flushed into the sewer system:
Disinfecting/surface wipes
Mop or "Swiffer" type refills
Baby wipes
Paper towels
Jewelry wipes
Pet care wipes
Cosmetic wipes
First Aid wipes
Disposable diapers or diaper liners
Bio-pads (nursing home, home health care, etc.)
Cotton swabs
Feminine hygiene products
Toilet cleaning pads
ANY Moist type towelettes
ZANY CONSUMER ITEM THAT IS NOT TOILET PAPER!
Every home and business has a sewer connection to the public sewer system. This
connection runs from the home or business to the sewer main where it is connected to
the public sewer system. This on -site sewer line is the responsibility of the home or
business owner to keep clear so there are no back-ups of wastewater into the home or
business. Save yourself and your Sewer Utility from costly repairs and/or replacement
bills. Do not flush the listed items; place them in the trash, not the toilet.

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FILE
ROY COOPER
Governor
MICHAEL S. REGAN
Secretory
S. DANIEL SMITH
Director
.=tt tf',f JIf
In iWlR
NORTH CAROLINA
Environmental Qualify
CERTIFIED MAIL #: 7018 0360 0002 2099 8016
RETURN RECEIPT REQUESTED
April 22, 2020
Shannon V Becker, President
Aqua North Carolina Inc
202 Mackenan Ct
Cary, NC 27511
SUBJECT: NOTICE OF VIOLATION
Tracking Number: NOV-2020-DV-0162
Sanitary Sewer Overflows - February 2020
Collection System Permit No. WQCSD0707
Park South Station
Mecklenburg County
Dear Mrs. Becker:
The self -reported Sanitary Sewer Overflow (SSO) 5-Day Report submitted by Aqua North Carolina Inc indicates
violations of permit conditions stipulated in the subject permit and North Carolina G.S. 143-215.1. Violations include
failing to effectively manage, maintain, and operate the subject collection system so that there is no SSO to the
land or surface waters and making an outlet to waters of the State for purposes of.G.S. 143-215.1(a)(1), for
which a permit is required.
Specific incident(s) cited in the subject report include the following:
Incident Start Duration
Number Date (Mins) Location
Cause
Total Vol
Total Surface
Vol Water
(Gals) (Gals) DWR Action
202000810 2/1/2020 883 5014 Mount Clarier Debris in line 9,200 0 Notice of Violation
Lane
202000811 2/16/2020 120 Mont Clare Drive Debris in line 1,870 0 Notice of Violation
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Remedial actions, if not already implemented, should be taken to correct the above noncompliance. Please submit
a written response to this Notice of Violation. Your response is to be received by the regional office within 60
business days following receipt of this violation. Please include any additional documentation about this incident(s)
in the response. The submittal will be considered in determining whether the Division will assess a civil penalty for
the cited violations.
If youhave any questions,; please do not hesitate to contact Michael Meilinger or me with the Water Quality Section
in the Mooresville Regional Office at 704-663-1699 or via email at rriichael.rneilinger©ncdenr.gov or
corey.basinger©ncdenr.gov.
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City,
AQUA NORTH CAROLINA, INC
202 MacKENAN COURT
CARY NC 27511
ATTN: SHANNON BECKER
Dwr/mm 4/22/2020
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