NCG590010_Regional Office Historical File Pre 2018 (3)

ROY COOPER
Governor
k:1I MICHAEL S. RRGAN
�" Secretary
Environmental
Quality S. JAY ZIMMERMAN
Director
February 7, 2017
Mr. Shannon Becker, President
Aqua North Carolina, Inc.
202 Mackenan Court
Cary,NC 27511
Subject: Compliance Evaluation Inspection
Oakley Park WTP
NPDES Permit No.NCG590010
Gaston County
Dear Mr. Becker:
Enclosed is a copy of the Compliance Evaluation Inspection for the inspection conducted at
the subject facility on February 2, 2017, by Ori Tuvia. Rufus Masters cooperation during the site visit
was much appreciated. Please advise the staff involved with this NPDES Permit by forwarding a
copy of the enclosed repot.
The main area of concern is that at the time of the inspection the EDMR fail to show the
ORC or staff weekly visit. The ORC and staff must ensure that weekly visitations are documented on
future EDMRs.
If you any questions, please contact Ori Tuvia at(704) 235-2190, or via email at
ori.tuvia�ncdenr.gov.
Sincerely,
Ori Tuvia, Environmental Engineer
Mooresville Regional Office
Division of Water Resources, DEQ
Cc: NPDES
MRO Files
Mooresville Regional office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115
Phone:[phone] Fax:[phone] Customer Service:1-877-623-6748
Internet:www.ncwaterquality.orq

United States Environmental Protection Agency Form Approved.
EPA Washington,D.C.20460 OMB No.2040-0057
Water Compliance Inspection Report _ Approval expires 8-31-98
Section A:National Data System Coding(i.e.,PCS)
Transaction Code NPDES yr/mo/day Inspection Type Inspector Fac Type
1 E 2 IS I 3 I NCG590010 Ill 12 I 17/02/02 117 18 I I 19 I c I 201 I
211 III 11 ill 1II 111 II1II111111 mil IIIIIIIIIII r6
Inspection Work Days Facility Self-Monitoring Evaluation Rating B1 QA Reserved
67 11.0 1 70 L�[ I 71 El 72 I ti I 731 1 174 711 1 1 1 1 1 I80
Section B:Facility Data
l-J l
Name and Location of Facility Inspected(For Industrial Users discharging to POTW,also include Entry Time/Date Permit Effective Date
POTW name and NPDES'permit Number) 09:15AM 17/02/02 16/03/01
Oakley Park WTP
Exit Time/Date Permit Expiration Date
Sequoia Dr
10:00AM 17/02/02 19/07/31
Gastonia NC 28052
Name(s)of Onsite Representative(s)/Titles(s)/Phone and Fax Number(s) Other Facility Data
///
Rufus Mason Masters/ORC/704-507-8533/
Name,Address of Responsible OfficiaUTitle/Phone and Fax Number
Contacted
Christopher A Collins,6902 Sandridge Dr Fayetteville NC 28314/Coastal Regional
No
Supervisor/910-779-0794/
Section C:Areas Evaluated During Inspection(Check only those areas evaluated)
Permit 1. Flow Measurement IN Operations&Maintenance Records/Reports
NI Self-Monitoring Program II Facility Site Review II Effluent/Receiving Waters Laboratory
Section D:Summary of Finding/Comments(Attach additional sheets of narrative and checklists as necessary)
(See attachment summary)
Name(s)and Signature(s)of Inspector(s) Agency/Office/Phone and Fax Numbers Date
Ori A Tuvia MRO WQ//704-663-1699/
Signature of Management Q A Reviewer Agency/Office/Phone and Fax Numbers Date
W.Corey Basinger MRO WQ//704-235-2194/
EPA Form 3560-3(Rev 9-94)Previous editions are obsolete. t17 2C:41
Page# 1

NPDES yr/mo/day Inspection Type 1
31 NCG590010 111 121 17/02/02 117 18 U
Section D:Summary of Finding/Comments(Attach additional sheets of narrative and checklists as necessary)
Page# 2

Permit: NCG590010 Owner-Facility: Oakley Park WTP
Inspection Date: 0 2/0 212 0 1 7 Inspection Type: Compliance Evaluation
Permit Yes No NA NE
(If the present permit expires in 6 months or less). Has the permittee submitted a new El El U 0
application?
Is the facility as described in the permit? • 0 0 0
#Are there any special conditions for the permit? El • ❑ 0
Is access to the plant site restricted to the general public? 0 ❑ 0
Is the inspector granted access to all areas for inspection? • ❑ ❑ 0
Comment: The subject permit expires on 7/31/2019.
Permit was previuslv NC0086142.
Record Keeping Yes No NA NE
Are records kept and maintained as required by the permit? • ❑ 0 El
Is all required information readily available,complete and current? • ❑ ❑ 0
Are all records maintained for 3 years(lab. reg. required 5 years)? 0 ❑ 0 •
Are analytical results consistent with data reported on DMRs? • El ❑ ❑
Is the chain-of-custody complete? • El El ❑
Dates,times and location of sampling
Name of individual performing the sampling •
Results of analysis and calibration •
Dates of analysis •
Name of person performing analyses U
Transported COCs ❑
Are DMRs complete:do they include all permit parameters? • El El El
Has the facility submitted its annual compliance report to users and DWQ? ❑ ❑ 0
(If the facility is=or>5 MGD permitted flow)Do they operate 24/7 with a certified operator ❑ ❑ III ❑
on each shift?
Is the ORC visitation log available and current? • El El 0
Is the ORC certified at grade equal to or higher than the facility classification? • El ❑ 0
Is the backup operator certified at one grade less or greater than the facility classification? • El 0 El
Is a copy of the current NPDES permit available on site? MOOD
Facility has copy of previous year's Annual Report on file for review? 0 El IN 0
Comment: Records reviewed during the inspection were organized and well maintained. DMRs,
COCs, ORC visitation logs, and calibration logs,were reviewed for the period January 2016
through November 2016. EDMR fail to show the ORC or staff weekly visit. The inspection
verified that the ORC did visit the facility weekly. The ORC and staff must ensure that
weekly visitations are documented on future EDMRs
Page# 3

Permit: NCG590010 Owner-Facility: Oakley Park WfP
Inspection Date: 02/02/2017 Inspection Type: Compliance Evaluation
Laboratory Yes No NA NE
Are field parameters performed by certified personnel or laboratory? • ❑ 0 0
Are all other parameters(excluding field parameters)performed by a certified lab? • ❑ 0 0
#Is the facility using a contract lab? • 0 0 0
#Is proper temperature set for sample storage(kept at less than or equal to 6.0 degrees • ❑ ❑ ❑
Celsius)?
Incubator(Fecal Coliform)set to 44.5 degrees Celsius+/-0.2 degrees? 0 0 11 0
Incubator(BOD)set to 20.0 degrees Celsius+/-1.0 degrees? 0 0 • 0
Comment: On-site field analyses(pH and total residual chlorine)are performed under Aqua North
Carolina's field laboratory certification#5035. Water Tech Labs(TSS, turbidity, iron,
manganese) has also been contracted to provide analytical support. The laboratory
instrumentation used for field analyses appeared to be properly calibrated/verified and
documented
Effluent Sampling Yes No NA NE
Is composite sampling flow proportional? 0 0 • 0
Is sample collected below all treatment units? • 0 0 ❑
Is proper volume collected? • 0 0 0
Is the tubing clean? ❑ 0 • 0
#Is proper temperature set for sample storage(kept at less than or equal to 6.0 degrees 0 0 • 0
Celsius)?
Is the facility sampling performed as required by the permit(frequency,sampling type • 0 0 0
representative)?
Comment: The subject permit requires effluent grab samples.
Operations & Maintenance Yes No NA NE
Is the plant generally clean with acceptable housekeeping? 11 0 0 0
Does the facility analyze process control parameters,for ex: MLSS, MCRT,Settleable 0 0 • 0
Solids,pH, DO,Sludge Judge, and other that are applicable?
Comment: The facility appeared to be properly operated and well maintained.
De-chlorination Yes No NA NE
Type of system? Tablet
Is the feed ratio proportional to chlorine amount(1 to 1)? 0 0 • 0
Is storage appropriate for cylinders? • ❑ ❑ ❑
#Is de-chlorination substance stored away from chlorine containers? • ❑ 0 0
Comment:
Page# 4

Permit: NCG590010 Owner-Facility: Oakley Park WTP
Inspection Date: 02/02/2017 Inspection Type: Compliance Evaluation
De-chlorination Yes No NA NE
Are the tablets the proper size and type? • 0 ❑ 0
Are tablet de-chlorinators operational? • 0 0 0
Number of tubes in use? 3
Comment: Sodium sulfide tablets are used for de-chlornation.
Flow Measurement - Effluent Yes No NA NE
#Is flow meter used for reporting? ❑ ❑ • 0
Is flow meter calibrated annually? ❑ 0 • 0
Is the flow meter operational? ❑ ❑ • 0
(If units are separated)Does the chart recorder match the flow meter? 0 0 • 0
Comment: Instantaneous flows are based on the calculated backwash volume and duration.
Effluent Pipe Yes No NA NE
Is right of way to the outfall properly maintained? 0 0 0
Are the receiving water free of foam other than trace amounts and other debris? 0 0 0 •
If effluent (diffuser pipes are required) are they operating properly? 0 0 • 0
Comment: No discharges were observed at both outfalls during the inspection.
Page# 5

North Carolina Department of Environmental QualiC ILE
la
Pat McCrory o lomor
Donald van derVaart
Governor Secretary
November 23, 2015
UAL 60CVr �'
Mr. T rts,President
Aqua North Carolina, Inc.
202 Mackenan Court
Cary,North Carolina 27511
Subject: Compliance Evaluation Inspection
Oakley Park Subdivision WTP(Wells#1 and#2)
NPDES Permit No.NC0086142
Gaston County
Dear Mr. Roberts:
Enclosed is a copy of the Compliance Evaluation Inspection Report for the inspection conducted at the
subject facility on November 19,2015 by Mr. Wes Bell of this Office. Please inform the facility's Operator-in-
Responsible(ORC)of our findings by forwarding a copy of the enclosed report.
The report should be self-explanatory; however, should you have any questions concerning this report,please
do not hesitate to contact Mr. Bell at(704)235-2192, or at [e-mail].
Sincerely,
.. 1.3
Michael L.Parker, Regional Supervisor
Mooresville Regional Office
Water Quality Regional Operations Section
Division of Water Resources,DEQ
Enclosure:
Inspection Report
cc: MSC 1617-Central Files/Basement
Gaston County Health Department
WB
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115
Phone:[phone]\Fax:[phone]\Customer Service:1-877-623-6748
Internet:www.ncwaterquality.org
An Equal Opportunity\Affirmative Action Employer-30%Recycled/10%Post Consumer paper

United States Environmental Protection Agency Form Approved.
EPA Washington,D.C.20460 OMB No.2040-0057
Water Compliance Inspection Report Approval expires 8-31-98
Section A:National Data System Coding(i.e.,PCS)
Transaction Code NPDES yr/mo/day Inspection Type Inspector Fac Type
1 11, 2 15 I 3 I NC0086142 111 12 I 15/11/19 117 18�,. 19 I 201
21I1I1II 1IIIIIIIIII1IIIII1lmill IIIIIIIII (66
Inspection Work Days Facility Self-Monitoring Evaluation Rating B1 QA --------Reserved--------
67Ito I 701 LJ a I 71 Iit 71 2 1 ti 1 731 1 174
75� I I I I I I 180
Section B:Facility Data
LJ l
Name and Location of Facility Inspected(For Industrial Users discharging to POTW,also include Entry Time/Date Permit Effective Date
POTW name and NPDES permit Number) 09:50AM 15/11/19 10/10/01
Oakley Park WTP
Exit Time/Date Permit Expiration Date
Sequoia Dr
10:57AM 15/11/19 15/08/31
Gastonia NC 28052
Name(s)of Onsite Representative(s)/Titles(s)/Phone and Fax Number(s) Other Facility Data
///
Rufus Mason Masters/ORC/704-507-8533/
Name,Address of Responsible Official/Title/Phone and Fax Number
Contacted
Thomas J Roberts,202 Mackenan Ct Cary NC
27511/President/919-467-8712/9194661583 No
Section C:Areas Evaluated During Inspection(Check only those areas evaluated)
▪ Permit • Flow Measurement III Operations&Maintenance II Records/Reports
El Self-Monitoring Program • Sludge Handling Disposal El Facility Site Review 111 Effluent/Receiving Waters
• Laboratory
Section D:Summary of Finding/Comments(Attach additional sheets of narrative and checklists as necessary)
(See attachment summary)
Name(s)and Signature(s)of Inspee r(s) Agency/Office/Phone and Fax Numbers Date
Wes Bell ! L f MRO WQ/f704-663-1699 Ext.2192/ / r
Signature of Management Q A Reviewer Agency/Office/Phone and Fax Numbers Date
EPA Form 3560-3(Rev 9-94)Previous editions are obsolete.
Page# 1

71
NPDES yr/mo/day Inspection Type 1
31 NC0086142 111 121 15/11/19 117 18 Is]
Section D:Summary of Finding/Comments(Attach additional sheets of narrative and checklists as necessary)
Page# 2

Permit NC0086142 Owner-Facility: Oakley Park WTP
Inspection Date: 11/19/2015 Inspection Type: Compliance Evaluation
Permit Yes No NA NE
(If the present permit expires in 6 months or less). Has the permittee submitted a new • ❑ ❑ ❑
application?
Is the facility as described in the permit? • ❑ ❑ ❑
#Are there any special conditions for the permit? ❑ ❑ ❑
Is access to the plant site restricted to the general public? M000
Is the inspector granted access to all areas for inspection? • ❑ ❑ ❑
Comment: The Division received the permit renewal package on 3/13/2015.
The last compliance evaluation inspection was performed at the facility on 3/24/2011.
Record Keeping Yes No NA NE
Are records kept and maintained as required by the permit? • ❑ ❑ ❑
Is all required information readily available, complete and current? • ❑ ❑ ❑
Are all records maintained for 3 years(lab. reg. required 5 years)? ❑ ❑ ❑ M
Are analytical results consistent with data reported on DMRs? • 0 0 ❑
Is the chain-of-custody complete? • ❑ ❑ ❑
Dates,times and location of sampling •
Name of individual performing the sampling •
Results of analysis and calibration •
Dates of analysis •
Name of person performing analyses •
Transported COCs III
Are DMRs complete:do they include all permit parameters? • ❑ ❑ ❑
Has the facility submitted its annual compliance report to users and DWQ? DOME'
(If the facility is=or>5 MGD permitted flow)Do they operate 24/7 with a certified operator ❑ ❑ U ❑
on each shift?
Is the ORC visitation log available and current? • ❑ ❑ ❑
Is the ORC certified at grade equal to or higher than the facility classification? U ❑ ❑ ❑
Is the backup operator certified at one grade less or greater than the facility classification? U ❑ ❑ ❑
Is a copy of the current NPDES permit available on site? • ❑ ❑ ❑
Facility has copy of previous year's Annual Report on file for review? ❑ ❑ ❑
Page# 3

Permit: NC0086142 Owner-Facility: Oakley Park WTP
Inspection Date: 11/19/2015 Inspection Type: Compliance Evaluation
Record Keeping Yes No NA NE
Comment: Records reviewed during the inspection were organized and well maintained. Discharge
Monitoring Reports(DMRs)were reviewed for the period September 2014 through August
2015. Daily maximum and monthly average effluent TSS violations(Outfall 002)were
reported in April 2015. The Division has separately addressed these limit violations through
the issuance of a NOV/civil penalty assessment.
No ORC and/or Backup ORC visitations were documented on the DMR during the weeks of
3/29/2015—4/4/2015 and 6/28/2015—7/4/2015. The inspection verified that the ORC did
visit the facility during the above-noted weeks. The ORC and staff must ensure that all
visitations are documented on the DMRs and a minimum of ten days is between the
collection of the twice per month effluent samples(May 2015 DMR).
Laboratory Yes No NA NE
Are field parameters performed by certified personnel or laboratory? II 0 0 0
Are all other parameters(excluding field parameters)performed by a certified lab? • 0 0 0
#Is the facility using a contract lab? • 0 ❑ 0
#Is proper temperature set for sample storage(kept at less than or equal to 6.0 degrees • 0 0 0
Celsius)?
Incubator(Fecal Coliform)set to 44.5 degrees Celsius+/-0.2 degrees? 0 0 11 0
Incubator(BOD)set to 20.0 degrees Celsius+/-1.0 degrees? 0 0 • 0
Comment: On-site field analyses (pH and total residual chlorine) are performed under Aqua North
Carolina's field laboratory certification#5035. Water Tech Labs(TSS,turbidity, iron,
manganese, settleable solids) has also been contracted to provide analytical support.
The laboratory instrumentation used for field analyses appeared to be properly
calibrated/verified and documented. The ORC must ensure that the effluent total residual
chlorine (TRC) results are not reported on future DMRs below the lowest standard verified
on the TRC meter(annual five standard verification).
Effluent Sampling Yes No NA NE
Is composite sampling flow proportional? ❑ ❑ • ❑
Is sample collected below all treatment units? • 0 0 0
Is proper volume collected? • 0 0 0
Is the tubing clean? 0 0 11 0
#Is proper temperature set for sample storage(kept at less than or equal to 6.0 degrees ❑ ❑ • ❑
Celsius)?
Is the facility sampling performed as required by the permit(frequency, sampling type • ❑ ❑ ❑
representative)?
Comment: The subiect permit requires effluent grab samples.
Operations& Maintenance Yes No NA NE
Is the plant generally clean with acceptable housekeeping? • ❑ 0 0
Page# 4

l 'r
Permit: NC0086142 Owner-Facility: Oakley Park WTP
Inspection Date: 11/19/2015 Inspection Type: Compliance Evaluation
Operations & Maintenance Yes No NA NE
Does the facility analyze process control parameters,for ex: MLSS, MCRT,Settleable 0 0 IIII 0
Solids, pH, DO, Sludge Judge, and other that are applicable?
Comment: The facility appeared to be properly operated and well maintained.
De-chlorination Yes No NA NE
Type of system? Tablet
Is the feed ratio proportional to chlorine amount(1 to 1)? 0 0 M 0
Is storage appropriate for cylinders? 0 0 IN 0
#Is de-chlorination substance stored away from chlorine containers? 0 0 • 0
Comment:
Are the tablets the proper size and type? • 0 0 0
Are tablet de-chlorinators operational? • 0 ❑ 0
Number of tubes in use? 3
Comment: Sodium sulfite tablets are used for dechlorination.
Flow Measurement- Effluent Yes No NA NE
#Is flow meter used for reporting? 0 0 • ❑
Is flow meter calibrated annually? 0 0 • 0
Is the flow meter operational? ❑ ❑ II 0
(If units are separated)Does the chart recorder match the flow meter? ❑ 0 • ❑
Comment: Instantaneous flows(both outfalls) are based on the calculated backwash volumes and
durations.
Effluent Pipe Yes No NA NE
Is right of way to the outfall properly maintained? • 0 0 0
Are the receiving water free of foam other than trace amounts and other debris? ❑ 0 0111
If effluent (diffuser pipes are required) are they operating properly? ❑ 0 IN 0
Comment: No discharges were observed at both outfalls during the inspection.
Page# 5

North Carolina Department of Environmental Quality
Pat McCrory Donald R. van der Vart
Governor Secretary
October 20, 2015
RECEIVED/NCDENR/DWR
Mr. Thomas J. Roberts
Aqua North Carolina,Inc. O C T 2 7 2 015
202 MacKenan Court
Cary,NC 27511 WOROS
SUBJECT: Payment Al§MHGIONAL OFFICE
Civil Penalty Assessment
Oakley Park WWTP
Permit Number: NC0086142
Case Number: LV-2015-0220
Gaston County
Dear Mr. Roberts:
This letter is to acknowledge receipt of check number 705737 in the amount of$396.47 received from you on October 19,
2015. This payment satisfies in full the above civil assessment levied against the subject facility, and this case has been
closed. Payment of this penalty in no way precludes future action by this Division for additional violations of the
applicable Statutes,Regulations,or Permits.
If you have any questions,please contact Wren Thedford at 919-807-6304.
Sincerely,
Zua7egond
Wren Thedford •
cc: Central Files
" r ffice
1617 Mail Service Center,Raleigh,North Carolina 27699-1617
Location:512 N.Salisbury St.Raleigh,North Carolina 27604
Phone:[phone] FAX:[phone]
Internet www.ncwater.org
An Equal Opportunity\Affirmative Action Employer

North Carolina Department of Environmental Quality
Pat McCrory Donald van derVaart
Governor Secretary
September 22, 2015
CERTIFIED MAIL 7015 0640 0002 9299 3625
RETURN RECEIPT REQUESTED
Mr. Thomas J. Roberts
Aqua North Carolina Inc
202 Mackenan Court
Cary,NC, 27511
SUBJECT: Notice of Violation and Assessment of Civil
Penalty for Violations of N.C. General Statute
143-215.1(a)(6) and NPDES Permit No.NC0086142
Oakley Park WWTP
Gaston County
Case No. LV-2015-0220
Dear Mr. Roberts:
This letter transmits a Notice of Violation and assessment of civil penalty in the amount of
$396.47 ($250 civil penalty+ $146.97 enforcement costs) against Aqua North Carolina, Inc.
This assessment is based upon the following facts: A review has been conducted of the self-
monitoring data reported for April 2015. This review has shown the subject facility to be in violation
of the discharge limitations found in NPDES Permit No.NC0086142. The violations are summarized
in Attachment A to this letter.
Based upon the above facts, I conclude as a matter of law that Aqua North Carolina, Inc
violated the terms, conditions, or requirements of NPDES Permit No.NC0086142 and North Carolina
General Statute (G.S.) 143-215.1(a)(6) in the manner and extent shown in Attachment A. A civil
penalty may be assessed in accordance with the maximums established by G.S. 143-215.6A(a)(2).
Based upon the above findings of fact and conclusions of law, and in accordance with authority
provided by the Secretary of the Department of Environmental Quality and the Director of the
Division of Water Resources, I, Michael L. Parker,Regional Supervisor for the Mooresville Region,
hereby make the following civil penalty assessment against Aqua North Carolina, Inc:
610 East Center Avenue,Suite 301,Mooresville,North Carolina 28115
Phone:[phone]\Internet:www.ncdenr.gov
An Equal Opportunity\Affirmative Action Employer-Made in part by recycled paper

$ 0.00 For 1 of the one(1) violation of G.S. 143-215.1(a)(6) and •
NPDES Permit No.NC0086142, by discharging waste into the
waters of the State in violation of the permit daily maximum
effluent limit for TSS.
$ 250.00 For 1 of the one (1)violation of G.S. 143-215.1(a)(6) and
NPDES Permit No.NC0086142, by discharging waste into the
waters of the State in violation of the permit monthly average
effluent limit for TSS.
$ 250.00 TOTAL CIVIL PENALTY
$ 146.97 Enforcement costs
$ 396.97 TOTAL AMOUNT DUE
Pursuant to G.S. 143-215.6A(c), in determining the amount of the penalty I have taken into account the
Findings of Fact and Conclusions of Law and the factors set forth at G.S. 143B-282.1(b),which are:
(1) The degree and extent of harm to the natural resources of the State, to the public health, or to
private property resulting from the violations;
(2) The duration and gravity of the violations;
(3) The effect on ground or surface water quantity or quality or on air quality;
(4) The cost of rectifying the damage;
(5) The amount of money saved by noncompliance;
(6) Whether the violations were committed willfully or intentionally;
(7) The prior record of the violator in complying or failing to comply with programs over which
the Environmental Management Commission has regulatory authority; and
(8) The cost to the State of the enforcement procedures.
Within thirty days of receipt of this notice,you must do one of the following:
1. Submit payment of the penalty:
Payment should be made directly to the order of the Department of Environmental Quality(do
not include waiver form). Payment of the penalty will not foreclose further enforcement action for any
continuing or new violation(s).
Please submit payment to the attention of:
Wastewater Branch
Division of Water Resources
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR
2. Submit a written request for remission including a detailed justification for such request:

Please be aware that a request for remission is limited to consideration of the five factors listed
below as they may relate to the reasonableness of the amount of the penalty assessed. Requesting
remission is not the proper procedure for contesting whether the violation(s) occurred or the accuracy
of any of the factual statements contained in the civil penalty assessment document. Because a
remission request forecloses the option of an administrative hearing, such a request must be
accompanied by a waiver of your right to an administrative hearing and a stipulation that no factual or
legal issues are in dispute. Please prepare a detailed statement that establishes why you believe the
civil penalty should be remitted, and submit it to the Division of Water Resources at the address listed
below. In determining whether a remission request will be approved,the following factors shall be
considered:
(1) whether one or more of the civil penalty assessment factors in G.S. 143B-282.1(b)were
wrongfully applied to the detriment of the petitioner;
(2) whether the violator promptly abated continuing environmental damage resulting from
the violation;
(3) whether the violation was inadvertent or a result of an accident;
(4) whether the violator had been assessed civil penalties for any previous violations; or
(5) whether payment of the civil penalty will prevent payment for the remaining necessary
remedial actions.
Please note that all information presented in support of your request for remission must be
submitted in writing. The Director of the Division of Water Resources will review your evidence and
inform you of his decision in the matter of your remission request. The response will provide details
regarding case status, directions for payment, and provision for further appeal of the penalty to the
Environmental Management Commission's Committee on Civil Penalty Remissions (Committee).
Please be advised that the Committee cannot consider information that was not part of the original
remission request considered by the Director. Therefore, it is very important that you prepare a
complete and thorough statement in support of your request for remission.
In order to request remission, you must complete and submit the enclosed"Waiver of Right to
an Administrative Hearing and Stipulation of Facts"form within thirty(30) days of receipt of this
notice. The Division of Water Resources also requests that you complete and submit the enclosed
"Justification for Remission Request." Both forms should be submitted to the following address:
Wastewater Branch
Division of Water Resources
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR
3. File a petition for an administrative hearing with the Office of Administrative Hearings:
If you wish to contest any statement in the attached assessment document you must file a
petition for an administrative hearing. You may obtain the petition form from the Office of
Administrative Hearings. You must file the petition with the Office of Administrative Hearings
within thirty(30) days of receipt of this notice. A petition is considered filed when it is received in
the Office of Administrative Hearings during normal office hours. The Office of Administrative
Hearings accepts filings Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.,

except for official state holidays. The petition may be filed by facsimile (fax) or electronic mail by an .
attached file (with restrictions) -provided the signed original,one(1) copy and a filing fee(if a filing
fee is required by NCGS §150B-23.2) is received in the Office of Administrative Hearings within
seven(7)business days following the faxed or electronic transmission. You should contact the
Office of Administrative Hearings with all questions regarding the filing fee and/or the details of the
filing process. The mailing address and telephone and fax numbers for the Office of Administrative
Hearings are as follows:
Office of Administrative Hearings
6714 Mail Service Center
Raleigh,NC 27699-6714
Tel: [phone]
Fax: [phone]
One (1) copy of the petition must also be served on DEQ as follows:
Mr. Lacy Presnell, General Counsel
DEQ
1601 Mail Service Center
Raleigh,NC 27699-1601
Please indicate the case number(as found on page one of this letter) on the petition.
Failure to exercise one of the options above within thirty(30)days of receipt of this notice, as
evidenced by an internal date/time received stamp (not a postmark),will result in this matter being
referred to the Attorney General's Office for collection of the penalty through a civil action.
Please be advised that additional penalties may be assessed for violations that occur after the
review period of this assessment. If you have any questions about this civil penalty assessment please
contact staff in the Mooresville Regional Office at(704) 663-1699.
. 4A;
(Date) Fat Michael L. Parker,Regional Supervisor
Water Quality Regional Operations Section
Division of Water Resources,NCDEQ
ATTACHMENTS
cc: Mooresville Regional Office Compliance File w/attachments
Raleigh Compliance/Enforcement File w/attachments
Central Files w/attachments

ATTACHMENT A
CASE NO. LV-2015-0220
Outfall Date Parameter Reported Value Permit Limit
001 4/8/2015 TSS 48.8 mg/1 45 mg/1 (Daily Maximum)
001 4/30/2015 TSS 40.4 mg/1* 30 mg/1 (Monthly Average)
* Denotes civil penalty assessment
Aqua North Carolina, Inc response to NOV-2015-LV-0495 received on August 24, 2015
was reviewed by DWR staff. Mitigating factors were not found to result in a reduced civil
penalty amount.

VSTATE OF NORTH CAROLINA DEPARTMENT OF ENVIRONMENTAL
QUALITY
COUNTY OF GASTON
IN THE MATTER OF ASSESSMENT ) WAIVER OF RIGHT TO AN
OF CIVIL PENALTY AGAINST ) ADMINISTRATIVE HEARING AND
AQUA NORTH CAROLINA, INC. ) STIPULATION OF FACTS
PERMIT NO.NC0086142 )
FILE NO. LV-2015-0220
Having been assessed civil penalties totaling $396.97 for violation(s)as set forth in the
assessment document of the Division of Water Resources dated August 7, 2015,the undersigned,
desiring to seek remission of the civil penalties, does hereby waive the right to an administrative
hearing in the above-stated matter and does stipulate that the facts are as alleged in the assessment
document. The undersigned further understands that all evidence presented in support of remission of
this civil penalty must be submitted to the Director of the Division of Water Resources within 30 days
of receipt of the notice of assessment. No new evidence in support of a remission request will be
allowed after 30 days from the receipt of the notice of assessment.
This the day of , 2014
BY
ADDRESS
TELEPHONE

JUSTIFICATION FOR REMISSION REQUEST
DWR Case Number: LV-2015-0220
Assessed Party: Aqua North Carolina, Inc
County: Gaston
Permit Number: NC0086142
Amount Assessed: $396.97
Please use this form when requesting remission of this civil penalty. You must also complete the
"Request For Remission, Waiver of Right to an Administrative Hearing, and Stipulation of Facts"
form to request remission of this civil penalty. You should attach any documents that you believe
support your request and are necessary for the Director to consider in evaluating your request for
remission. Please be aware that a request for remission is limited to consideration of the five factors
listed below as they may relate to the reasonableness of the amount of the civil penalty assessed.
Requesting remission is not the proper procedure for contesting whether the violation(s) occurred or
the accuracy of any of the factual statements contained in the civil penalty assessment document.
Pursuant to N.C.G.S. § 143B-282.1(c), remission of a civil penalty may be granted only when one or
more of the following five factors applies. Please check each factor that you believe applies to your
case and provide a detailed explanation, including copies of supporting documents, as to why the
factor applies (attach additional pages as needed).
(a) one or more of the civil penalty assessment factors in N.C.G.S. 143B-282.1(b) were
wrongfully applied to the detriment of the petitioner (the assessment factors are listed
in the civil penalty assessment document);
(b) the violator promptly abated continuing environmental damage resulting from the
violation (i.e., explain the steps that you took to correct the violation and prevent
future occurrences);
(c) the violation was inadvertent or a result of an accident (i.e., explain why the violation
was unavoidable or something you could not prevent or prepare for);
(d) the violator had not been assessed civil penalties for any previous violations;
(e) payment of the civil penalty will prevent payment for the remaining necessary remedial
actions (i.e., explain how payment of the civil penalty will prevent you from performing
the activities necessary to achieve compliance).
EXPLANATION: (use additional pages as necessary)

NORTH CAROLINA DIVISION OF WATER RESOURCES
ASSESSMENT FACTORS
Violator: Aqua North Carolina, Inc
Facility: Oakley Park WWTP
County: Gaston
Case Number: LV-2015-0220
Permit Number: NC0086142
1) The degree and extent of harm to the natural resources of the State,to the public health, or to
private property resulting from the violation;
No harm has been documented.
2) The duration and gravity of the violation;
The TSS monthly average effluent limit violation exceeded the permit limit by 34.7% for the month of
April 2015.
3) The effect on ground or surface water quantity or quality or on air quality;
The effect on the receiving stream is unknown. Increased suspended solids (turbidity) increase the
water temperature, thus reducing the amount of oxygen in water harming aquatic life. They also
reduce the amount of natural sunlight that penetrates through the water, further decreasing oxygen
production and photosynthesis. In addition, high levels of solids can kill fish by clogging their gills,
lowering their resistance to disease, and smothering their eggs.
4) The cost of rectifying the damage;
The cost is unknown.
5) The amount of money saved by noncompliance;
The amount of money saved by noncompliance is unknown.
6) Whether the violation was committed willfully or intentionally;
The Division of Water Resources has no evidence that the violations were committed willfully or
intentionally.
7) The prior record of the violator in complying or failing to comply with programs over which the
Environmental Management Commission has regulatory authority; and
There have been 9 previous CPAs for the Oakley Park WWTP, with the last CPA being issued on
January 31, 2012, for TSS violations that occurred in October 2011.

8) The cost to the State of the enforcement procedures.
The cost to the Division of Water Resources is $146.97.
,2Z. i S
Date foQ Michael L. Parker, Regional Supervisor
Water Quality Regional Operations Section
Division of Water Resources,NCDEQ

RECEIVED/NCDENROWl3
aUG242015
SM
WQROS
MOORESVILLE REGIONAL OFFICE
Thomas J.Roberts,President and Chief Operating Officer
0:919.653.5770 • F:919.460.1788 • [e-mail]
August 21, 2015
Mr. Michael L. Parker, Regional Supervisor
Water Quality Regional Operations Section
DWR, NCDENR
610 East Center Avenue, Suite 301
Mooresville, NC 28115
Re: Notice of Violation and Notice of Recommendation for Enforcement
Oakley Park WTP, Gaston County
NPDES Permit No. NC0086142
Tracking Number NOV-2015-LV-0495
Dear Mr. Parker:
Aqua North Carolina, Inc. (Aqua)offers the following response for the above-referenced Notice of
Violation and Recommendation for Enforcement for total suspended solids violations that occurred in
April 2015:
Response:
The Operator in Responsible Charge (ORC) of the water treatment plant (WTP) is following the
backwash sampling method and technique as described to Aqua by your office. In an attempt to
decrease the presence of total suspended solids (TSS) in the backwash, Aqua has increased the
frequency and the duration of the backwash. Since these operational changes have been made at
the WTP,the concentration of TSS present in the backwash has decreased.
If you have any questions or comments, please do not hesitate to contact Laurie Ison at(704)489-9404.
Sincerely,
Thomas J. Roberts
President and COO
TJR/rl
cc: Laurie Ison
Moses Thompson
Michael Melton
202 MacKenan Court Cary, NC 27511 • AquaAmerica.com

.37i
r NCDENR L LAM
North Carolina Department of Environment and Natural Resources
Pat McCrory Donald van der Vaart
Governor Secretary
8/7/2015
CERTIFIED MAIL#7015 0640 0002 9295 6101
RETURN RECEIPT REQUESTED
Mr. Thomas J. Roberts
Aqua North Carolina Inc
202 Mackenan Court
Cary, NC, 27511
Subject: Notice of Violation and Notice of Recommendation for Enforcement
Tracking Number NOV-2015-LV-0495
Oakley Park VWVfP
NPDES Permit NC0086142
Gaston County
Dear Mr. Roberts:
A review of the April 2015 self-monitoring report for the subject facility revealed violations of the
following parameters at Outfall 002:
Date Parameter Reported Value Permit Limit
4/8/2015 Total Suspended Solids 48.8 mg/I 45 mg/I (Weekly average)
4/30/2015 Total Suspended Solids 40.4 mg/I 30 mg/I (Monthly average)
A Notice of Violation and Notice of Recommendation for Enforcement (NOV/NRE) is being issued
for the noted violations of North Carolina General Statute (G.S.) 143-215.1 and NPDES Permit No.
NC0086142. Pursuant to G.S. 143-215.6A, a civil penalty of not more than twenty-five thousand
dollars ($25,000.00) may be assessed against any person who violates or fails to act in accordance
with the terms, conditions, or requirements of any permit issued pursuant to G.S. 143-215.1.
If you wish to provide additional information regarding the noted violations, request technical
assistance, or discuss overall compliance please respond in writing within 10 days of receipt of this
Notice. A review of your response will be considered along with any information provided on the
April 2015 Discharge Monitoring Report. You will then be notified of any civil penalties that may be
assessed regarding these violations. If no response is received in this Office within the 10-day
period, a civil penalty assessment may be prepared.
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115
Phone:[phone] Fax:[phone]\Customer Service:1-877-623-6748
Internet http://portal.ncdenr.orglweb/wq
An Equal Opportunity 1 Affirmative Action Employer—30%Recycledr'10%Post Consumer paper

NOV-2015-LV-0495 Page 2 •�
•
Remedial actions, if not already implemented, should be taken to correct any problems. The Division
of Water Resources may pursue enforcement actions for this and any additional violations. If the
violations are of a continuing nature, not related to operation and/or maintenance problems, and you
anticipate remedial construction activities, then you may wish to consider applying for a Special Order
by Consent.
If you have questions concerning this matter, please do not hesitate to contact On Tuvia or myself at
[phone].
Sincerely,
Michael L. Parker, Regional Supervisor
Water Quality Regional Operations Section
Division of Water Resources, NCDENR
cc: Wastewater Branch
MSC 1617 —Central Files Basement
OT

ps„ FILE/th"
NCDENR %7
North Carolina Department of Environment and Natural Resources
Pat McCrory John E. Skvarla, Ill
Governor Secretary
May 5, 2014
Mr. Thomas J. Roberts
Aqua North Carolina, Inc.
202 MacKenan Court
Cary, North Carolina 27511
Subject: Notice of Deficiency— Monitoring Limitation
Tracking No. NOD-2014-MV-0017
Oakley Park WTP
NPDES Permit No. NC0086142
Gaston County
Dear Mr. Roberts:
A review of the January 2014 self-monitoring report for the subject facility revealed a violation of the
following parameter at Outfall 001:
Date Parameter Reported Value Monitoring Requirement
1/31/14 pH Once on 1/15/14 Twice per month
Remedial actions, if not already implemented, should be taken to correct the causes(s) of the noted
violation. Unresolved violations may lead to the issuance of a Notice of Violation and/or assessments
of civil penalties by the Division of Water Resources.
If the violations are of a continuing nature, not related to operation and/or maintenance problems, and
you anticipate remedial construction activities, then you may wish to consider applying for a Special
Order by Consent (SOC). If the violations are due to a transcription error (data left off the DMR)
please submit an amended DMR (two copies) to this Office along with a cover letter asking for
rescission of the Notice of Deficiency. Please address your correspondence to Ms. Marcia Allocco at
the letterhead address.
Thank you for your attention to this matter. If you have questions concerning this matter or to apply
for a SOC, please do not hesitate to contact Ms. Allocco at [phone].
Sincerely,
4009
Michael L. Parker, Regional Supervisor
Water Quality Regional Operations Section
Division of Water Resources, NCDENR
cc: - ,, ` - - ,
MSC 1617 — Central Files Basement
MA
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115
Phone:[phone] Fax:[phone]\Customer Service:1-877-623-6748
Internet:http://portal.ncdenr.org/web/wq
An Equal Opportunity\Affirmative Action Employer—30%Recycled/10%Post Consumer paper

RECEIVEDIDENRIDWR
m. 13 2015
A5. Water Quality
Permitting Section
March 2, 201 5
RECEIVED/NCDENR/DWR
Wren Thedford
NC DENR / DWR/ NPDES Unit MAR 2 3 2015
1617 Mail Service Center WQROS
Raleigh, NC 27699-0167 MOORESVILLE REGIONAL OFFICE
Re: Application for Permit Renewal
Aqua North Carolina, Inc.
Oakley Park Subdivision Wells #1 & #2
NPDES No. NC0086142
Gaston County
Ms. Thedford:
Enclosed are three (3) copies of the completed application Short Form C- WTP.
This submittal includes the necessary attachments for your office to renew the
subject permit.
If you need any additional information or assistance, please feel free to
contact our Regional Compliance Manager, Michael A. Melton @ 704-489-9404
ext. 57238 or by e-mail at [e-mail].
Since ,
Thomas j. ':.erts
President & COO
Enc
202 MacKenan Court,Cary, NC,27511 • 919.467.8712 • AquaAmerica.com

/IV
NPDES PERMIT APPLICATION - SHORT FORM C - WTP
For discharges associated with water treatment plants
Mail the complete application to:
N. C. Department of Environment and Natural Resources RECEMEDINCDENR/DWR
Division of Water Quality / NPDES Unit
1617 Mail Service Center, Raleigh, NC 27699-1617 MAR 2 3 2015
NPDES Permit Number NC0086142 WQRGs
MOORESVILLE REGIONAL OFFICE
If you are completing this form in computer use the TAB key or the up - down arrows to move from one
field to the next. To check the boxes, click your mouse on top of the box. Otherwise,please print or type.
1. Contact Information:
Owner Name Aqua North Carolina, Inc.
Facility Name Oakley Park Subdivision-Well #1
Mailing Address 202 Mackenan Ct
City Cary
State / Zip Code NC/27511
Telephone Number [phone]
Fax Number [phone]
e-mail Address [e-mail]
2. Location of facility producing discharge:
Check here if same as above 0
Street Address or State Road NCSR 1271- Well #1
City Gastonia
State / Zip Code NC/ 28056
County Gaston
3. Operator Information:
Name of the firm, consultant or other entity that operates the facility. (Note that this is not referring to the
Operator in Responsible Charge or ORC)
Name Aqua North Carolina, Inc.
Mailing Address 4163 Sinclair Street
City Denver
State / Zip Code NC / 28037
Telephone Number [phone]
Fax Number [phone]
Page 1 of 3 Version 5/2012

11Fr
NPDES PERMIT APPLICATION - SHORT FORM C - WTP
For discharges associated with water treatment plants
4. Ownership Status:
Federal ❑ State ❑ Private ® Public ❑
5. Type of treatment plant:
❑ Conventional (Includes coagulation, flocculation, and sedimentation, usually followed by
filtration and disinfection)
El Ion Exchange (Sodium Cycle Cationic ion exchange)
® Green Sand Filter (No sodium recharge)
El Membrane Technology (RO, nanofiltration)
Check here if the treatment process also uses a water softener ❑
6. Description of source water(s) (i.e. groundwater, surface water)
Groundwater Well #1
7. Describe the treatment process(es) for the raw water:
Raw water is treated by greensand filters in series with a 0.001 MGD discharge of filter
backwash wastewater. Chemicals utilized during this process consist of:
• Potassium Permanganate
• Chlorine
• Caustic soda
•
8. Describe the wastewater and the treatment process(es) for wastewater generated by the
facility:
Wastewater discharge from said treatment works at the location specified on the attached
map into McGill Branch, classified C waters in Catawba River Basin.
9. Number of separate discharge points: 1
Outfall Identification numbers) 001
10. Frequency of discharge: Continuous 0 Intermittent El
If intermittent:
Days per week discharge occurs: 1 Duration: 58 minutes
11. Plant design potable flow rate 0.048 MGD
Backwash or reject flow 0.001 MGD
12. Name of receiving stream(s) (Provide a map showing the exact location of each outfall, including
latitude and longitude):
McGill Branch in the Catwaba River Basin
Page 2 of 3 Version 5/2012

PV
NPDES PERMIT APPLICATION - SHORT FORM C - WTP
For discharges associated with water treatment plants
13. Please list all water treatment additives, including cleaning chemicals or disinfection
treatments, that have the potential to be discharged.
Alum / aluminum sulfate Yes No X
Iron sulfate / ferrous sulfate Yes No X
Fluoride Yes No X
Ammonia nitrogen / Chloramines Yes No X
Zinc-orthophosphate or sweetwater CP1236 Yes No X
List any other additives below:
Chlorine
Potassium Permanganate
Caustic Soda
14. Is this facility located on Indian country? (check one)
Yes 0 No
15. Additional Information:
• Provide a schematic of flow through the facility, include flow volumes at all points in
the water treatment process. The plan should show the point[s] of addition for
chemicals and all discharges routed to an outfall [including stormwater].
• Solids Handling Plan
16. NEW Applicants
Information needed in addition to items 1-15:
• New applicants must contact a permit coordinator with the NCDENR Customer
Service Center.
Was the Customer Service Center contacted? ❑ Yes ❑ No
• Analyses of source water collected
• Engineering Alternative Analysis
• Discharges from Ion Exchange and Reverse Osmosis plants shall be evaluated using a
water quality model.
17. Applicant Certification
I certify that I am familiar with the information contained in the application and that to the
best of my knowledge and belief such information is true, complete, and accurate.
Tho s J. Roberts President 86 COO, Aqua North Carolina, Inc.
Pr' t d e of rs Sig in Title
t 3 g �,'
Si nature of pp scant to
North Carolina General Statute 143-215.6(b)(2)provides that:Any person who knowingly makes any false statement representation,or certification in any application,
record,report,plan,or other document files or required to be maintained under Article 21 or regulations of the Environmental Management Commission implementing that
Article,or who falsifies,tampers with,or knowingly renders inaccurate any recording or monitoring device or method required to be operated or maintained under Article 21
or regulations of the Environmental Management Commission implementing that Article,shall be guilty of a misdemeanor punishable by a fine not to exceed$25,000,or by
imprisonment not to exceed six months,or by both. (18 U.S.C.Section 1001 provides a punishment by a fine of not more than$25,000 or imprisonment not more than 5
years,or both,for a similar offense.)
Page 3 of 3 Version 5/2012

NCDENR
e5vA
FILE/7(
North Carolina Department of Environment and Natural Resources
Division of Water Resources
Water Quality Programs
Pat McCrory Thomas A. Reeder John E. Skvarla, III
Governor Director Secretary
December 13, 2013
Mr. Thomas J. Roberts
Aqua North Carolina, Inc.
202 MacKenan Court
Cary, North Carolina 27511
Subject: Response to NOV-2013-LV-0650
Oakley Park WTP
NPDES Permit No. NC0086142
Gaston County, NC
Dear Mr. Roberts:
Mooresville Regional Office staff reviewed the Aqua North Carolina, Inc. response to the Notice of Violation
and Notice of Recommendation for Enforcement NOV-2013-LV-0650. Based upon the review, mitigating
circumstances were found that would justify no further action being taken against Aqua North Carolina, Inc.
at this time. Be advised that should noncompliance continue, enforcement action, including the
assessment of civil penalties, could be taken by the Division of Water Resources in accordance with G.S.
143-215.6A(a)(2).
Thank you for your continued cooperation with the Division of Water Resources. Should you have any
questions regarding the decision by this office in regards to this matter please contact Ms. Marcia Allocco
or myself at [phone].
Sncerely
Michael L. Parker
Regional Supervisor
Water Quality Programs
Cc: Point Source Compliance
Mooresville Regional Office One
Location:610 East Center Ave., Suite 301 Mooresville,NC 28115 Not[hCarollina
Phone:[phone] Fax: [phone]\Customer Service: 1-877-623-6748 717a`sut,Qlly
Internet:http://portal.ncdenr.orq/web/wq ✓ 7
An Equal Opportunity\Affirmative Action Employer—50%Recycled/10%Post Consumer paper

467:51vA
NCDENR F 11-E/7/
North Carolina Department of Environment and Natural Resources
Division of Water Resources
Water Quality Regional Operations Section
Pat McCrory Thomas A. Reeder John E. Skvaria, Ill
Governor Director Secretary
December 11, 2013
Mr. Thomas J. Roberts
Aqua North Carolina, Inc.
202 MacKenan Court
Cary, North Carolina 27511
Subject: Notice of Violation— Effluent/Monitoring Violations
Tracking #: NOV-2013-LM-0076
Oakley Park WTP
NPDES Permit No. NC0086142
Gaston County
Dear Mr. Roberts:
A review of the September 2013 self-monitoring report for the subject facility revealed
violations of the following parameters:
Date Duffel! Parameter Reported Permit Limit/Monitoring
Value Requirement
9/30/13 001 TSS 33.7 mg/L 30.0 mg/L (Monthly average)
Qtr. ending 9/30/13 001 Total iron None Monitor 1x/quarter
Qtr. ending 9/30/13 001 Total manganese None Monitor 1x/quarter
Qtr. ending 9/30/13 001 Settleable solids None Monitor 1x/quarter
Qtr. ending 9/30/13 002 Total iron None Monitor 1x/quarter
Qtr. ending 9/30/13 002 Total manganese None Monitor 1x/quarter
Qtr. ending 9/30/13 002 Settleable solids None Monitor 1x/quarter
•
Remedial actions, if not already implemented, should be taken to correct any problems. The
Division of Water Quality may pursue enforcement actions for this and any additional violations. If the
violations are of a continuing nature, not related to operation and/or maintenance problems, and you
anticipate remedial construction activities, then you may wish to consider applying for a Special Order
by Consent.
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115 One
Phone:[phone] Fax:[phone] Customer Service:1-877-623-6748 NorthCarolina
Internet http:l/portal.ncdenr.org/webhvq Naturally
An Equal Opportunity t Affirmative Acton Employer—30%Recycled/l0%Post Consumer paper

Mr. T. Roberts, Oakley ParkWTP
NOV-2013-LM-0076, Page 2?
December 11,2013
If you have questions concerning this matter, please do not hesitate to contact Ms. Allocco or
me at [phone].
Sincerely,
V-Vk- \.•
r,2 Michael L Parker
Water Quality Regional Operations Section
Regional Supervisor
cc: Point Source Branch
MA

1719F:./iFA
F I
NCDENR z
North Carolina Department of Environment and Natural Resources rvl
Division of Water Resources
Water Quality Regional Operations Section
Pat McCrory Thomas A. Reeder John E. Skvarla, Ill
Governor Director Secretary
December 10, 2013
Mr. Thomas J. Roberts
Aqua North Carolina, Inc.
202 MacKenan Court
Cary, North Carolina 27511
Subject: Notice of Violation
Tracking #: NOV-2013-LV-0708
Oakley Park WWTP
NPDES Permit No. NC0086142
Gaston County
Dear Mr. Roberts:
A review of the August 2013 self-monitoring report for the subject facility revealed violations of the
following parameters at Outfall 001:
Date Parameter Reported Value Permit Limit
8/6/13 Total suspended solids 64.0 mg/L 45.0 mg/L (Daily maximum)
8/31/13 Total suspended solids 52.0 mg/L 30.0 mg/L (Daily maximum)
Remedial actions, if not already implemented, should be taken to correct the causes(s) of the noted
violation. Unresolved violations may lead to the issuance of a Notice of Violation and/or assessments
of civil penalties by the Division of Water Resources.
If the violations are of a continuing nature, not related to operation and/or maintenance problems, and
you anticipate remedial construction activities, then you may wish to consider applying for a Special
Order by Consent (SOC).
Thank you for your attention to this matter. If you have questions concerning this matter or to apply
for a SOC, please do not hesitate to contact Ms. Marcia Allocco at [phone].
Sincere) ,
c.z, Michael L. Parker
Mooresville Regional Supervisor
Water Quality Regional Operations Section
cc: Point Source Branch
MA
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115 One
Phone:[phone] Fax:[phone] Customer Service:1-877-623-6748 NorthCarolina
Internet:http:/Iportal.ncdenr.org/web/wq Naturally
An Equal Opportunity\Affirmative Action Employer-30%Recycled/10%Post Consumer paper

1
NCDENR FaLE1
North Carolina Department of Environment and Natural Resources fa E.
vt,
Division of Water Resources
Water Quality Regional Operations Section
Pat McCrory • Thomas A. Reeder John E. Skvarla, Ill
Governor Director Secretary
October 23, 2013
CERTIFIED MAIL #7010 1870 0001 1558 1351
RETURN RECEIPT REQUESTED
Mr. Thomas J. Roberts
Aqua North Carolina, Inc.
202 MacKenan Court
Cary, North Carolina 27511
Subject: Notice of Violation and Notice of Recommendation for Enforcement
Tracking #: NOV-2013-LV-0650
Oakley Park VVTP
NPDES Permit No. NC0086142
Gaston County
Dear Mr. Roberts:
A review of the July 2013 self-monitoring report for the subject facility revealed violations of the
following parameter at Outfall 001:
Date Parameter Reported Value Permit Limit
7/23/13 TSS 59.0 mg/L 45.0 mg/L (Daily maximum)
7/31/13 TSS 49.0 mg/L 30.0 mg/L (Monthly average)
A Notice of Violation and Notice of Recommendation for Enforcement (NOV/NRE) is being issued
for the noted violations of North Carolina General Statute (G.S.) 143-215.1 and NPDES Permit No.
NC0086142. Pursuant to G.S. 143-215.6A, a civil penalty of not more than twenty-five thousand
dollars ($25,000.00) may be assessed against any person who violates or fails to act in accordance
with the terms, conditions, or requirements of any permit issued pursuant to G.S. 143-215.1.
If you wish to provide additional information regarding the noted violations, request technical
assistance, or discuss overall compliance please respond in writing within 10 days of receipt of this
Notice. A review of your response will be considered along with any information provided on the
July 2013 Discharge Monitoring Report. You will then be notified of any civil penalties that may be
assessed regarding these violations. If no response is received in this Office within the 10-day
period, a civil penalty assessment may be prepared.
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115 One
Phone:[phone] Fax:[phone] l Customer Service.1-877-623-6748 NorthCarolina
Internet:http://portal.ncdenr.orglweblwq Naturally
An Equal Opportunity i Affirmative Action Employer-30%Recycled/10%Post Consumer paper

Mr. Thomas Roberts, Oakley Park VVTP
NOV-2013-LV-0650, Page 2
October 23, 2013
Remedial actions, if not already implemented, should be taken to correct any problems. The Division
of Water Resources may pursue enforcement actions for this and any additional violations. If the
violations are of a continuing nature, not related to operation and/or maintenance problems, and you
anticipate remedial construction activities, then you may wish to consider applying for a Special Order
by Consent.
If you have questions concerning this matter, please do not hesitate to contact Ms. Marcia Allocco or
myself at [phone].
Sincerely,
Michael L. Parker
Regional Supervisor
Water Quality Regional Operations Section
Mooresville Region
cc: Point Source Branch
MA

1;liiiir ..
SENDER:COMPLETE THIS SECTION COMPLETE THIS SECTION ON DELIVERY
• Complete items 1,2,and 3.Also complete A. Signatu'.
item 4 if Restricted Delivery is desired. X / 0 Agent
• Print your name and address on the reverse r . Addressee
so that we can return the card to you. eivr• . Pti, Name) C. Date of Delivery
• Attach this card to the back of the mailpiece,
or on the front if space permits.
. Is delivery address different item 1? 0 Yes
1. Article Addressed to: If YES,enter delivery addreWbelow:' 0 No
\\ ? A;,,
MR THOMAS ROBERTS
AQUA NORTH CAROLINA, INC.
3 Serv2ice Type
202 MacKENAN COURT c:ertified,Mail 0 Express Mail
CARY NC 27511 Registered eturn Receipt for Merchandise
Sw Pf e- ID(381)3 0 Insured Mail C.O.D.
4. Restricted Delivery?(Extra Fee) 0 Yes
2. 7010 1870 0001 1558 1351
; PS Form 3811,February 2004 Domestic Return Receipt 102595-02-M-1540
U.S. Postal Service TM, "'H
CERTIFIED MAILTM I ECEIR`�' �- '.
LI) (Domestic Mail Only;No Insurance Coverage Pravfdedj
m
a For delivery information visit our website at www.usps.corn
cO 1
Postage $ K
8i}ZNCertified Fee !c t tostmark r—
D Retum Receipt Fee 1Hera n(Endorsement Required) I, .Z
CI
Restricted Delivery Fee w 0:
C] (Endorsement Required) !,
ca
ra MR THOMAS ROBERTS
0 5 AQUA NORTH CAROLINA, INC.
a
O 202 MacKENAN COURT
f` ,.° CARY NC 27511
c SLoPlm,3 fo(aaI(3
PS Form 3800,August 2006 See Reverse for Instructions

PPr
AOUA. Aqua North Carolina Inc. Thomas J.Roberts
202 MacKenan Court President and Chief Operating Officer
Cary, NC 27511
T:919.653.5770
F:919.460.1788
November 4, 2013 [e-mail]
www.aquanorthcarolina.com
Mr.Michael L. Parker
Regional Supervisor
Surface Water Protection
Mooresville Regional Office
NCDENR, DWR
610 East Center Avenue, Suite 301
Mooresville,NC 28115
Re: Notice of Violation and Notice of Recommendation for Enforcement
Tracking#: NOV-2013-LV-0650
Oakley Park WTP, Gaston County,NPDES Permit No.NC0086142
Dear Mr. Parker:
Aqua North Carolina, Inc. (Aqua)offers the following response for the above-referenced Notice of Violation and
Notice of Recommendation for Enforcement, which was issued October 23,2013, for Total Suspended Solids
(TSS)daily maximum exceedance on July 23, 2013 and a TSS monthly average exceedance on July 31,2013.
Response:
Aqua has increased the duration of the backwash/regeneration cycle for each filter. We are also following the
instructions provided by your office regarding the proper method and timing for collecting the sample. This
NPDES permit requires that TSS is collected, but it also has a limit. The filters located at both community water
supply wells in Oakley Park are designed to remove naturally occurring iron and manganese present in each well.
Aqua has had discussions with DENR regarding the rule that impacts this and the other Notice of Violations
issued for Oakley Park WTP.
If you have any questions or comments regarding this response,please do not hesitate to contact Laurie Ison at
704-489-9404, Ext 57234.
Sinc y,
Thomas J. Robe s
President and COO
TJR/rl
cc: Tom Reeder, Director, DWR
Robert Midgette, DWR
John Risgaard, DWR
Michael Melton, Aqua
Laurie Ison,Aqua
An Aqua America Company

AIA
NCDENR FILL
North Carolina Department of Environment and Natural Resources
Division of Water Resources
Water Quality Programs
Pat McCrory Thomas A. Reeder John E. Skvarla, Ill
Governor Director Secretary
October 14, 2013
Mr. Thomas J. Roberts
Aqua North Carolina, Inc.
202 MacKenan Court
Cary, North Carolina 27511
Subject: Response to NOV-2013-LV-0533
Oakley Park WTP
NPDES Permit No. NC0086142
Gaston County, NC
Dear Mr. Roberts:
Mooresville Regional Office staff reviewed the June 2013 Discharge Monitoring Report and associated
information along with your compliance history. Based upon the review no further action is being taken
against Aqua North Carolina, Inc. at this time. Be advised that should noncompliance continue,
enforcement action, including the assessment of civil penalties, could be taken by the Division of Water
Resources in accordance with G.S. 143-215.6A(a)(2).
Thank you for your continued cooperation with the Division of Water Resources. Should you have any
questions regarding the decision by this office in regards to this matter please contact Ms. Marcia Allocco
or myself at [phone].
Sincerely,
/(
Ge--4.
6,1-
Michael L. arker
Regional Supervisor
Water Quality Programs
Cc: Point Source Compliance
Mooresville Regional Office One
Location:610 East Center Ave.,Suite 301 Mooresville, NC 28115 NO Carolina
Phone:[phone] Fax:[phone]\Customer Service: 1-877-623-6748 Naturally
Internet:htto://portal.ncdenr.orq/web/wq
An Equal Opportunity 1 Affirmative Action Employer—50%Recycled/10%Post Consumer paper

Ar.A
NCDENR111 .
North Carolina Department of Environment and Natural Resources //
Division of Water Resources
Water Quality Section
Pat McCrory Thomas A. Reeder John E. Skvarla, Ill
Governor Director Secretary
September 17, 2013
CERTIFIED MAIL#7010 0780 0000 5562 1859 •
RETURN RECEIPT REQUESTED
Mr. Thomas J. Roberts
Aqua North Carolina, Inc.
202 MacKenan Court
Cary, North Carolina 27511
Subject: Notice of Violation and Notice of Recommendation for Enforcement
Tracking #: NOV-2013-LV-0533
Oakley Park WTP
NPDES Permit No. NC0086142
Gaston County
Dear Mr. Roberts:
A review of the June 2013 self-monitoring report for the subject facility revealed violations of the
following parameters at Outfall 001:
Date Parameter Reported Value Permit Limit
6/30/13 TSS 36.9 mg/L 30.0 mg/L (Monthly average)
A Notice of Violation and Notice of Recommendation for Enforcement (NOV/NRE) is being issued
for the noted violations of North Carolina General Statute (G.S.) 143-215.1 and NPDES Permit No.
NC0086142. Pursuant to G.S. 143-215.6A, a civil penalty of not more than twenty-five thousand
dollars ($25,000.00) may be assessed against any person who violates or fails to act in accordance
with the terms, conditions, or requirements of any permit issued pursuant to G.S. 143-215.1.
If you wish to provide additional information regarding the noted violations, request technical
assistance, or discuss overall compliance please respond in writing within 10 days of receipt of this
Notice. A review of your response will be considered along with any information provided on the
June 2013 Discharge Monitoring Report. You will then be notified of any civil penalties that may be
assessed regarding these violations. If no response is received in this Office within the 10-day
period, a civil penalty assessment may be prepared.
Remedial actions, if not already implemented, should be taken to correct any problems. The Division
of Water Resources may pursue enforcement actions for this and any additional violations. If the
violations are of a continuing nature, not related to operation and/or maintenance problems, and you
anticipate remedial construction activities, then you may wish to consider applying for a Special Order
by Consent.
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115 One
Phone:[phone] Fax:[phone] Customer Service:1-877-623-6748 NorthCarolina
Internet:http:/;portal.ncdenr.orglweblwq Naturally Fnual r nnnrtnnity'AfFrmativa Artinn Fmnlnvor-'3n4;,Rarvclw1;1(1%Pnct Cnn.11mar nanar

Mr. Thomas Roberts, Oakley Park VVTP
NOV-2013-LV-0533, Page 2
September 17, 2013
If you have questions concerning this matter, please do not hesitate to contact Ms. Marcia Allocco or
myself at [phone].
Sincerely,
d Michael L. Parker
Regional Supervisor
Water Quality Section
cc: Point Source Branch
MA

U.S. Postal SSiceTM
CEP i IFI,EUrr
MAILrrr`RECEIP '
t17 (Damestir:Wail Only;No Insurance Coverage Provided
co
Fo--'.iivery information visit our website at www.usps.coma
ru r� t 4 A ; a*
..0
Postage
Certified Fee
Postmark
C3 Return Receipt Fee Here
(Endorsement Required)
Restricted Delivery Fee
O (Endorsement Required) t ) J
o 1 MR THOMAS ROBERTS ".
s' AQUA NORTH CAROLINA, INC.
r-9 202 MacKENAN COURT
C3 si
N or CARY NC 27511
sw 1 ma- q{ I )3
PS Form 3600,August 2006 See Reverse for Instructions
SENDER: COMPLETE THIS SECTION COMPLETE THIS SECTION ON DELIVERY
• Complete items 1,2,and 3.Also complete A. Signature
item 4 if Restricted Delivery is desired. (—~ ClAgent
• Print your name and address on the reverse `" /L\,/Va/iLV . 0 Addressee
so that we can return the card to you. Received by( . ' ted Name) C. Date of Delivery
• Attach this card to the back of the mailpiece,
or on the front if space permits. � '1N\(vN. 4�
D. Is delivery address different from item 1? C Yes
1. Article Addressed to:
If YES,enter delivery address below: 0 No
MR THr1AS ROBERTS
AQUA NORTH CAROLINA, INC.
202 MacKENAN COURT
CARY NC 27511 3. Service Type
Certified Mail ❑ Express Mail
fy11 a q (11113 0 Registered Return Receipt for Merchandise
❑ Insured Mail ❑C.O.D.
4. Restricted Delivery?(Extra Fee) 0 Yes
(r, 7010 0780 0000 5562 1859
PS Form 3811, February 2004 Domestic Return Receipt 102595-02-M-1540

AQUA.
Aqua North Carolina,Inc. Thomas J.Roberts
202 MacKenan Court President and Chief
Cary, NC 27511 Operating Officer
May 5, 2011 T:919.653.5770
F:919.460.1788
[e-mail]
www.aquanorthcarolina.com
Ms. Marcia Allocco
N.C. Division of Water Quality
610 East Center Ave., Suite 301 RE WATER QUALITY
Mooresville,NC 28115 r ov1S10\4 OF
Subject: Compliance Evaluation Inspection(CEI)
M `( _9 n"
Oakley Park Subdivision WTP (Wells 1&2) SWP REG1pNAL OFFICE
NPDES Permit No. NC0086142 MOOREsvtt
Gaston County
Dear Ms. Allocco:
This letter is in response to the Compliance Evaluation Inspection (CEI) conducted at
the subject facility on March 24, 2011, by Mr. Wes Bell. Aqua North Carolina, Inc (Aqua) offers
the following responses to your comments.
Record Keeping
The incorrect compliance status was designated on the back of the October 2010 and November
2010 DMRs. Please be advised that the non-compliance box should be checked if the facility
exceeded any effluent limitations and/or failed to adhere to any monitoring frequencies.
The review of self-monitoring data(including calibration data and chain of custody forms) from
July 2010 through December 2010 revealed the following discrepancies:
• The pH meter calibration times were not properly documented on several occasions
• no pH and/or TRC meter calibration/verification data was documented for three effluent
sampling events during August, September, and December 2010.
• The effluent TRC analysis time was not documented on 9/14/2010.
• The analysis time was not documented for the effluent TRC on 8/9/2010 and 9/15/2010.
• The sampler name, effluent parameters being sampled, and the individual who
relinquished the samples (including date and time) were not documented on several
occasions.
The ORC and/or Backup ORC visitations were being properly documented in a log book;
however, only two of these weekly visitations were reported on the DMR. The ORC must
ensure the weekly visitations are documented on future DMRs.
An Aqua America Company

Page Two
Ms. Marcia Allocco
May 5, 2011
Response:
The chain of custody issue was an oversight on the part of the operator. The procedure has
been reviewed with the operator and future analyses will be accompanied by completed
paperwork. All visits to the facility will be entered on the DMR. In addition, the ORC will
ensure that the pH and TRC meters are calibrated as required and the verification data is
properly documented.
Effluent Sampling
Effluent samples for both outfalls have been collected after the initial backwash wastewater
(turbid with suspended solids) has been discharged. The ORC and staff will need to modify
the effluent sampling procedure at each outfall to ensure that an overall representative sample
(for the entire discharge event) is used for the compliance monitoring. A grab sample (of
equal volume) should be collected during the initial (with the turbidity/suspended solids),
middle, and end periods of the discharge event and combined into a single clean container.
The ORC and staff must ensure that this container is thoroughly mixed prior to pouring the
contents/combined effluent samples into the respective sample containers (for analyses by the
commercial laboratory). In addition, each grab sample should be of sufficient volume to
ensure that the combined effluent sample has adequate volume for all sample containers
needed to comply with the permit's monitoring requirements. Note: DWQ staff discussed
this sampling procedure with Aqua NC's Operations Manager following the inspection.
A single grab sample (per sample container) can be collected following the installation of a
settling system (at both well systems) as long as the sample is representative of the entire
discharge event.
Response:
The ORC will collect a composite effluent sample consisting of three grab samples through-
out the discharge event.
Laboratory
On-site field analyses (ph and total residual chlorine) are performed under Aqua NC's
laboratory certification#5035. Water Tech Labs, Inc. (Cert. #50) has also been
contracted to provide analytical support. This office has concerns with the pH meter's
inability to maintain calibration(throughout the day) as observed in the calibration log.
The permitee and staff must ensure the pH meter is properly operated and maintained
at all times.
Response:
The electrode on the pH probe in question has been replaced. The ORC will ensure that all
calibrations are properly recorded

Page Three
Ms. Marcia Allocco
May 5, 2011
Operations & Maintenance
The facility is not equipped with a settling tank for the backwash discharges at both well systems.
The initial backwash discharges at both well systems (for approximately 6-8 minutes)were
severely turbid with a large amount of suspended solids (significant permit limit violations).
Although the backwash discharges did clear up with time the permittee should investigate the
installation of settling tanks to remove these solids from the effluents. At Well 2, the backwash
wastewater initially flows into a circular concrete structure prior to entering the de-chlorination
system. A severe leakage was observed at the base of this concrete structure and the wastewater
had accumulated in a wooded area approximately 15-25 yards from the well system. This severe
leakage should be repaired as soon as possible. Please be advised that the permit requires the
facility to be properly operated and maintained at all times.
Response:
A work order has been issued to repair the leak on the discharge line by May 20, 2011. This
water system was approved years ago without the requirement for a settling tank. This in
mind, Aqua will discuss installation of a settling tank within the existing radius of both wells
with Public Water Supply. If this is an option, Aqua will evaluate the current budget and let
your office know of a time frame for installation of a settling tank for each well.
De-chlorination
The backwash discharge is de-chlorinated with sodium sulfite tablets secured into three sleeves (at
both well systems). Tablet fragments were abundantly scattered throughout the treatment unit
including on top of the lid(due to the flow surges). The operations staff must ensure that the de-
chlorinators are properly operated and that the de-chlorinator is properly operated and maintained
at all times to prevent the degradation of the receiving stream.
Response:
The procedure recommended to the ORC by the DWQ inspector on site will be adopted to
prevent excess de-chlorination material from entering the effluent.
Flow Measurement-Effluent
Instantaneous flows (at both outfalls) are based on the calculated backwash volumes and
durations. The ORC should verify that the actual total flow and duration at Outfall 002 are
consistent with the values being reported on the DMR's since the filter upgrades (and Outfall 001,
if applicable).
Response:
The flow rates were adjusted based on the new filter size at the time the filters were installed
and the DMR was changed accordingly.

Page Four
Ms. Marcia Allocco
May 5, 2011
Effluent Pipe
The effluents at Outfalls 001 and 002 appeared severely turbid with an abundance of suspended
solids during the initial (6-8 minutes) backwash discharge. The results of the TSS samples
collected by DWQ staff during this discharge event were 216 mg/L (Outfall 001) and 398 mg/L
(Outfall 002). These TSS values are significantly higher than the daily maximum effluent permit
limit of 45.0 mg/L. Numerous fragments of de-chlor tablets were also observed in both effluent
discharges. Although the turbidity and suspended solids significantly cleared up during the
middle and end portions of the both backwash discharges. The Outfall 001 effluent remained a
light orange color.
The Outfall 002 effluent is discharged into a vegetated drainage system. The effluent was
observed discharging onto private property at the time of the inspection. The effluent drainage
system should be repaired to ensure no wastewater enters private property.
Response:
The feasibility of rerouting the effluent flow at Outfall 002 will be examined and action taken
accordingly.
If you have any comments or concerns, please contact Dennis Francum at(704)489-9404,
extension 57243.
Sinc ely,
•
Thomas J. berts
President d COO
cc: Michael A. Melton
Rufus Masters-ORC

ATA
HCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Cee Freeman
Governor Director Secretary
April 11, 2011
Mr. Thomas J. Roberts,President
Aqua North Carolina, Inc.
202 Mackenan Court
Cary,North Carolina 27511
Subject: Compliance Sampling Inspection
Oakley Park Subdivision WTP(Wells#1 and#2)
NPDES Permit No. NC0086142
Gaston County,N.C.
Dear Mr. Roberts:
Enclosed please find a copy of the Compliance Sampling Inspection Report for the inspection
conducted at the subject facility on March 24, 2011,by Mr. Wes Bell of this Office. Please inform the
facility's Operators-in-Responsible Charge of our findings by forwarding a copy of the enclosed report.
It is requested that a written response be submitted to this Office by May 2,2011, addressing the
discrepancies noted in the Record Keeping/Summary and Laboratory Sections and the
operation/maintenance concerns noted in the Operation/Maintenance,Dechlorination and Effluent Pipe
Sections of the attached report. The report should include Aqua NC's actions taken to implement
representative effluent sampling and address the high turbidity/suspended solids in the initial backwash
discharge. In responding to this report, please address your comments to the attention of Ms. Marcia
Allocco.
The report should be self-explanatory;however,should you have any questions concerning the report,
please do not hesitate to contact Mr. Bell at(704)663-1699.
Sincerely,
•
r (-Robert B. Krebs
Surface Water Protection Regional Supervisor
Enclosure:
Inspection Report
cc: Gaston County Health Department
WB
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115 One
Phone:[phone] Fax:[phone] Customer Service:1-877.623-6748 NorthCarolina
Internet:http://portal.ncdenr.orgiweb/wq /rf yt /
An Equal Opportunity 1 Affirmative Action Employer—50%Recycled/10%Post Consumer paper Naturally
��`�

United States Environmental Protection Agency Form Approved.
EPA Washington,D C.20460 OMB No.2040-0057
Water Compliance Inspection Report Approval expires 8-31-98
Section A: National Cata System Coding(i.e., PCS)
Transaction Code NPCES yr/mo/day Inspection Type Inspector Fac Type
1 INI 2 151 31 NC0096142 1 11 121 11/03/24 117 181 s! 19I SI 201 1
Remarks
2111111111111111111111IIII IIIIIIIIIIII IIII IIIIIII66
Inspection Work Days Facility Self-Monitoring Evaluation Rating 81 QA ------
671 1.5 169 701 31 711 NI 721 NI 731 I 174 751 I I I I I I 1 80
Section B: Facility Data
Name and Location of Facility Inspected(For Industrial Users discharging to POTW,also include Entry Time/Date Permit Effective Date
POTW name and NPDES permit Number)
12:05 PM 11/03/24 10/10/01
Oakley Park WTP
Sequoia Dr Exit Time/Date Permit Expiration Date
Gastonia NC 28052 01:10 PM 11/03/24 15/08/31
Name(s)of Onsite Representative(s)/Titles(s)/Phone and Fax Number(s) Other Facility Data
/// •
Rufus Mason Masters/ORC/704-507-8533/
Name,Address of Responsible Official/Title/Phone and Fax Number
Thomas J Roberts,202 Mackenan Ct Cary NC Contacted
27511/President/919 467-8712/9194661583 No
Section C: Areas Evaluated During Inspection(Check only those areas evaluated)
■Permit ■Flow Measurement III Operations&Maintenance III Records/Reports.
III Self-Monitoring Program III Sludge Handling Disposal •Facility Site Review III Effluent/Receiving Waters
III Laboratory
Section D: Summary of Finding/Comments(Attach additional sheets of narrative and checklists as necessary)
(See attachment summary)
Name(s)and Signature(s)of Inspector(s) Agency/Office/Phone and Fax Numbers Date
Wesley N Bell rile:- /e'12/, MRO WQ//704-663-1699 Ext.2192/ Li
A//1
_______agnatur Management Q ARevie r Agency/Office/Phone and Fax Numbers Da
Marcia Allocco MRO WQ//704-663-1699 Ext.2204/
G I ► C
EPA Form 3560-3(Rev 9-94)Previous editions are obsolete.
Page# 1

NPDES yr/mo/day Inspection Type (cant.)
31 NC00861 2 I11 12I 11/03/24 I17 181SI
Section D: Summary of Finding/Comments(Attach additional sheets of narrative and checklists as necessary)
RECORD KEEPING SECTION cont'd:
The review of the self-monitoring data (including calibration data and chain of custody forms) from July 2010
through December 2010 revealed the following discrepancies:
-the pH meter calibration times were not properly documented on several occasions.
- no pH and/or TRC meter calibration/verification was documented for three sampling events (August 2010,
September 2010, and December 2010).
-the effluent TRC analysis time was not documented on 9/14/2010.
-the sampler name, effluent parameters being sampled, and the individual who relinquished the samples
(including data and time) were not documented on several occassions.
The ORC and/or Backup ORC weekly visitations were being properly documented in a log book; however,
only two of these weekly visitations were reported on the DMRs. The ORC must ensure the weekly
visitations are documented on future DMRs.
EFFLUENT SAMPLING SECTION cont'd:
Effluent samples for both outfalls have been collected after the initial backwash wastewater(turbid with
suspended solids) has been discharged. The ORC and staff will need to modify the effluent sampling
procedure at each outfall to ensure that an overall representative sample (for the entire discharge event) is
used for compliance monitoring. A grab sample (of equal volume) should be collected during the initial (with
the turbidity/suspended solids), middle, and end periods of the discharge event and combined into a single
clean container. The ORC and staff must ensure that this container is thoroughly mixed prior to pouring the
contents/combined effluent samples into the respective sample containers(for analyses by the commercial
laboratory). In addition, each grab sample should be of sufficient volume to ensure that the combined
effluent sample has adequate volume for all sample containers needed to comply with the permit's
monitoring requirements. Note: DWQ staff discussed this sampling procedure with Aqua NC's Operations
Manager following the inspection.
A single grab sample (per sample container) can be collected following the installation of a settling system
(at both well systems) as long as the sample is representative of the entire discharge event.
Page# 2

Permit: NC0086142 Owner-Facility: Oakley Park VVTP
Inspection Date: 03/24/2011 Inspection Type: Compliance Sampling
Permit Yes No NA NE
(If the present permit expires in 6 months or less). Has the permittee submitted a new application? ■ n n n
Is the facility as described in the permit? ■ ❑ ❑ n
#Are there any special conditions for the permit? ❑ ❑ ■ ❑
Is access to the plant site restricted to the general public? ■ ❑ n ❑
Is the inspector granted access to all areas for inspection? ■ n n n
Comment: The subject permit expires on 8/31/2015. Aqua NC, Inc. staff monitor two
backwash discharges from Well #1 (Outfall 001) and Well#2 (Outfall 002).
Record Keeping Yes No NA NE
Are records kept and maintained as required by the permit? ■ ❑ ❑ ❑
Is all required information readily available, complete and current? ■ n n n
Are all records maintained for 3 years(lab. reg. required 5 years)? ■ n n n
Are analytical results consistent with data reported on DMRs? ■ ❑ ❑ ❑
Is the chain-of-custody complete? ❑ ■ ❑ ❑
Dates,times and location of sampling ■
Name of individual performing the sampling ❑
Results of analysis and calibration ❑
Dates of analysis ■
Name of person performing analyses ■
Transported COCs ■
Are DMRs complete: do they include all permit parameters? ■ ❑ n ❑
Has the facility submitted its annual compliance report to users and DWQ? 0 0 ■ 0
(If the facility is=or>5 MGD permitted flow) Do they operate 24/7 with a certified operator on each shift? ❑ ❑ ■ n
Is the ORC visitation log available and current? ■ ❑ ❑ n
Is the ORC certified at grade equal to or higher than the facility classification? ■ ❑ ❑ ❑
Is the backup operator certified at one grade less or greater than the facility classification? ■ n n ❑
Is a copy of the current NPDES permit available on site? ■ n n ❑
Facility has copy of previous year's Annual Report on file for review? n ❑ ■ n
Page# 3

Permit: NC0086142 Owner-Facility: Oakley Park wMP
Inspection Date: 03/24/2011 Inspection Type: Compliance Sampling
Record Keeping Yes No NA NE
Comment: The records reviewed for this inspection were organized and accessible.
Discharge Monitoring Reports (DMRs)were reviewed for the period January 2010
through December 2010. A daily maximim effluent TSS violation was reported for
Outfall 001 in January 2010. No effluent turbidity (twice per month)was reported for
Outfalls 001 and 002 in October 2010, November 2010, and December 2010. In
addition, no effluent settleable solids was reported in the 4th quarter of 2010 for Outfalls
001 and 002. The Division has separately addressed these monitoring violations
through the issuances of either an NOV or NOV/civil penalty assessment.
The incorrect compliance status was designated on the back of the October 2010 and
November 2010 DMRs. Please be advised that the noncompliance box should be
checked if the facility exceeded any effluent limitations and/or failed to adhere to any
monitoring frequencies. See "Summary" Section for additional comments.
Laboratory Yes No NA NE
Are field parameters performed by certified personnel or laboratory? ■ n n n
Are all other parameters(excluding field parameters)performed by a certified lab? ■ n n n
#Is the facility using a contract lab? ■ n n n
#Is proper temperature set for sample storage(kept at less than or equal to 6.0 degrees Celsius)? ■ n n n
Incubator(Fecal Coliform)set to 44.5 degrees Celsius+/-0.2 degrees? n n ■ n
Incubator(BOD)set to 20.0 degrees Celsius+/-1.0 degrees? n n ■ n
Comment: On-site field analyses (pH and TRC) are performed under Aqua NC, Inc.'s
laboratory certification #5035. Water Tech Labs, Inc. (Certification#50) has also been
contracted to provide analytical support. This Office has concerns with the pH meter's
inability to maintain calibration (throughout the day) as observed in the calibration log.
The permittee and staff must ensure the pH meter is properly operated and maintained
at all times.
Effluent Sampling Yes No NA NE
Is composite sampling flow proportional? n n ■ n
Is sample collected below all treatment units? Enna
Is proper volume collected? ■ n n n
Is the tubing clean? n n ■ n
#Is proper temperature set for sample storage(kept at less than or equal to 6.0 degrees Celsius)? ■ n n n
Is the facility sampling performed as required by the permit(frequency,sampling type representative)? ■ n n n
Comment: Although the ORC and staff are currently sampling according to the permit,
monitoring violations were noted during the review of the DMRs from January 2010
through December 2010. See "Record Keeping" Section for a listing of these
violations. See "Summary" Section for details regarding changes to the effluent
sampling procedure.
Page# 4

Permit: NC0086142 Owner-Facility: Oakley Park WTP
Inspection Date: 03/24/2011 Inspection Type: Compliance Sampling
Operations & Maintenance Yes No NA NE
Is the plant generally clean with acceptable housekeeping? ■ n n n
Does the facility analyze process control parameters, for ex: MLSS, MCRT, Settleable Solids, pH, DO,Sludge 0 n ■ n
Judge, and other that are applicable?
Comment: There are no settling tanks for the backwash discharges at both well
systems. The intial backwash discharges at both well systems (for approximately 6-8
minutes) were severely turbid with a large amount of suspended solids (significant
permit limit violations). See "Effluent Pipe" Section for the TSS results. Although the
backwash discharges did clear up with time, the permittee should investigate the
installation of settling tanks to remove these solids from the effluents.
At Well#2, the backwash wastewater initally flows into a circular concrete structure prior
to entering the dechlorination system. A severe leakage was observed at the base of •
this concrete structure and the backwash wastewater had accumulated in a wooded
area approximately 15 -25 yards from the well system. This severe leakage should be
repaired as soon as possible. Please be advised that the permit requires the facility to
be properly operated and maintained at all times.
De-chlorination Yes No NA NE
Type of system? Liquid
Is the feed ratio proportional to chlorine amount(1 to 1)? n n ■ n
Is storage appropriate for cylinders? n n • n
#Is de-chlorination substance stored away from chlorine containers? n n ■ n
Comment:
Are the tablets the proper size and type? ■ n n n
Are tablet de-chlorinators operational? ■ n n n
Number of tubes in use? 3
Comment: The backwash discharge is dechlorinated with sodium sulfite tablets
secured into three sleeves (at both well systems). Tablet fragments were abundantly
scattered throughout the treatment unit including on top of the lid (due to flow surges).
The operations staff must ensure that the dechlorinators are properly operated and
maintained at all times to prevent the degradation of the effluent and receiving stream.
Flow Measurement- Effluent Yes No NA NE
#Is flow meter used for reporting? n n ■ n
Is flow meter calibrated annually? n n U
Is the flow meter operational? n n ■ n
(If units are separated)Does the chart recorder match the flow meter? n ❑ ■ n
Page# 5

Permit: NC0086142 Owner-Facility: Oakley Park WTP
Inspection Date: 03/24/2011 Inspection Type: Compliance Sampling
Flow Measurement- Effluent Yes No NA NE
Comment: Instantaneous flows (at both outfalls) are based on the calculated
backwash volumes and durations. The ORC should verify that the actual total flow and
duration at Outfall 002 are consistent with the values being reported on the DMRs since
the filter upgrades (and Outfall 001 if applicable).
Effluent Pipe Yes No NA NE
Is right of way to the outfall properly maintained? n ■ n n
Are the receiving water free of foam other than trace amounts and other debris? n n ■ ❑
If effluent (diffuser pipes are required) are they operating properly? n n ■ n
Comment: The effluents at Outfalls 001 and 002 appeared severely turbid with an
abundance of suspended solids during the initial (6- 8 minutes) backwash discharge.
The results of the TSS samples collected by DWQ staff during this discharge event
were 216 mg/L (Outfall 001) and 398 mg/L (Outfall 002). These TSS values are
significantly higher than the daily maximum effluent permit limit of 45.0 mg/L. Numerous
fragments of dechior tablets were also observed in both effluent discharges. Although
the turbidity and suspended solids significantly cleared up during the middle and end
portions of the both backwash discharges, the Outfall 001 effluent remained a light
orange color.
The Outfall 002 effluent is discharged into a vegetated drainage system. The effluent
was observed discharging onto private property at the time of the inspection. The
•
effluent drainage system should be repaired to ensure no wastewater enters private
property.
Page# 6

Permit No. Facility County
NC0028746 Briarwood SD WWTP Stokes
NC0063720 Forest Ridge WWTP Forsyth
NC0065587 Frye Bridge WWTP Forsyth
NC0078115 Grevstone SD WWTP Forsyth
NC0050792 Melbille Heiahts WWTP Rndlph
NC0067091 Mikkola Downs WWTP Forsyth
NC0078158 Olde Beau GC WWTP Alqhny
NC0055191 Penman Heiahts WWTP Rndlph
NC0083925 Salem Glen SD WWTP Dvdsn
NC0083933 Salem Quarters Forsyth
NC0083941 Spring Creek WWTP Dvdsn
NC0084409 Wellesley Place WWTP Forsyth
NC0034452 Willow Creek WWTP Dvdsn
NC0088536 Bannertown Hills W#2 Surry
NC0088552 Colonial Wds-W#2 Surry
NC0088552 Colonial Wds-W#1 Surry
NC0088528 Hillcrest SD-Well#3 Surry
NC0088498 Mitchell Bluff-Well#1 Surry
NC0088854 Pine Lks W#2 Surry
NC0088633 Reeves Wds W#2 Surry
NC0088617 Snow Hill SD Surry
NC0088501 Stoninaton SD-Well#1 Forsyth
NC0088625 The Hollows SD Surry
NC0088609 Windaate SD Surry
NC0065749 Ashe Plantation WWTP Mklbg
WQ0024694 Briahts Crk WWT RWUS Polk
NC0065684 Country Wood WWTP Union
NC0063860 Harbor Estates WWTP Mklbq
NC0063789 Mint Hill Festival WWTP Mklbq
NC0063584 Oxford Glen WWTP Mklbq
NC0073539 Willowbrook SD WWTP Mklbq
NC0072061 Fox Run WTP Gaston
NC0084468 Keltic Meadows WTP#2 Gaston
NC0086193 Maplecrest WTP Gaston
le:. A _ Oa le P. •.
G
NC0069035 Southgate WTP aston
NC0075205 Alexander Island WWTP Iredell
NC0056154 Bridgeport WWTP Iredell
NC0058742 Country Valley WWTP Catawba
NC0074772 Diamond Head WWTP Iredell
NC0074900 Hiahwav 150 WWTP Iredell
NC0063355 Killian Xroads WWTP Catawba
NC0062481 Mallard Head WWTP Iredell
NC0028941 Pine Valley SD WWTP Rowan
NC0060593 Spinnaker Bay WWTP Catawba
NC0080691 Windemere WWTP Iredell

DIA
6 til
r), uAAqua North Carolina,Inc. Thomas J. Roberts
202 MacKenan Court President and Chief01a
Cary,NC 27511
T:919.653.5770
January 25 2012 F:919.460.1788
tjroberts@aquaameriar
www.aquanorthcarolo
Point Source Branch RwFIt•FtJ
Surface Water Protection Section DR' t01\1 QF WATER QUALITY
Division of Water Quality JAN 2 7 2012
1617 Mail Service Center
Raleigh,NC 27699-1617 't 'c.ccito
AL OFFICE
MOOR-,= LLI REGION
Re: Delegation of Signature Authority
To Whom It May Concern:
By notice of this letter, I hereby delegate signatory authority to each of the following individuals ford
permit applications, discharge monitoring reports,and other information relating to the operations onft
attached list as required by all applicable federal,state,and local environmental agencies specifically
the requirements for signatory authority as specified in 15ANCAC2B.0506.
Name Tide
Thomas J. Roberts President and COO
Jack Lihvarcik. ' ' Operations Manager ater ,00811WL'.1144.,"
Robert Ashley Regional Supervisor
Matthew Costner Regional Supervisor
Larry Finnicum Area Manager
Michael Melton Regional Managerof Compliance
Duane Rimmer Regional Supervisor
If you have any questions regarding this letter, please feel free to contact me at 919-653-5770.
Sincer
Thomas J. R erts
President and COO
cc: Winston Salem Regional Office, DWQ
Mooresville Regional Office, DWQ
An Aqua America Cl

pia 1
Z froA
AQUAAqua North Cantina.Inc. Thomas J.Roberts
202 MacKenan Court President and Chief Odor
Cary,NC27511
T:919.653.5770
January25,2012 F:919.460.1788
tjroberts@aquaameis
www.aquanorthcaraa
Point Source Branch
Surface Water Protection Section `'''=`'., :rti
Division of Water Quality i�iN �� 2012
1617 Mail Service Center
Raleigh,NC 27699-1617
Re: Delegation of Signature Authority
To Whom It May Concern:
By notice of this letter, I hereby delegate signatory authority to each of the following individuals ford
permit applications, discharge monitoring reports,and other information relating to the operations on&
attached list as required by all applicable federal,state,and local environmental agencies specifically
the requirements for signatory authority as specified in l5ANCAC2B.0506.
Name Tide
Thomgs J. Roberts President and COO
Jack Lihvarcik Operations Manager
Robert Ashley Regional Supervisor
Matthew Costner Regional Supervisor
Larry Finnicum Area Manager
Michael Melton Regional Managerof Compliance
Duane Rimmer Regional Supervisor
If you have any questions regarding this letter, please feel free tocontact me at 919-653-5770.
Sincer
Thomas J. R erts
President and COO
cc: Winston Salem Regional Office, DWQ
Mooresville Regional Office, DWQ
An Aqua America Coo

Permit No. Facility County
NC0028746 Briarwood SD WWTP Stokes
NC0063720 Forest Ridge WWTP Forsyth
NC0065587 Frye Bridge WWTP Forsyth
NC0078115 Grevstone SD WWTP Forsyth
NC0050792 Melbille Heights WWTP Rndlph
NC0067091 Mikkola Downs WWTP Forsyth
NC0078158 Olde Beau GC WWTP Alghny
NC0055191 Penman Heights WWTP Rndlph
NC0083925 Salem Glen SD WWTP Dvdsn
NC0083933 Salem Quarters Forsyth
NC0083941 Spring Creek WWTP Dvdsn
NC0084409 Wellesley Place WWTP Forsyth
NC0034452 Willow Creek WWTP Dvdsn
NC0088536 Bannertown Hills W#2 Surry
NC0088552 Colonial Wds-W#2 Surry
NC0088552 Colonial Wds-W#1 Surry
NC0088528 Hillcrest SD-Well#3 Surry
NC0088498 Mitchell Bluff-Well#1 Surry
NC0088854 Pine Lks W#2 Surry
NC0088633 Reeves Wds W#2 Surry
NC0088617 Snow Hill SD Surry
NC0088501 Stoninaton SD-Well#1 Forsyth
NC0088625 The Hollows SD Surry
NC0088609 Windgate SD Surry
NC0065749 Ashe Plantation WWTP Mklbq
WO0024694 Brights Crk WVVT RWUS Polk
NC0065684 Country Wood WWTP Union
NC0063860 Harbor Estates WWTP Mklbq
NC0063789 Mint Hill Festival WWTP Mklbq
NC0063584 Oxford Glen WWTP Mklbg
NC0073539 Willowbrook SD WWTP Mklbq
NC0072061 Fox Run WTP Gaston
NC0084468 Keltic Meadows WTP#2 Gaston
N 0 93 Ma lecres Gaston
NC0086142 Oakley Park 2 Gaston
NC0069035 Southgate WTP Gaston
NC0075205 Alexander Island WWTP Iredell
NC0056154 Bridgeport WWTP Iredell
NC0058742 Country Valley WWTP Catawba
NC0074772 Diamond Head WWTP Iredell
NC0074900 Highway 150 WWTP Iredell
NC0063355 Killian Xroads WWTP Catawba
NC0062481 Mallard Head WWTP Iredell
NC0028941 Pine Valley SD WWTP Rowan
NC0060593 Spinnaker Bay WWTP Catawba
NC0080691 Windemere WWTP Iredell

Permit No. Facility County
NC0028746 Briarwood SD WWTP Stokes
NC0063720 Forest Ridge WWTP Forsyth
NC0065587 Frye Bridge WWTP Forsyth
NC0078115 Grevstone SD WWTP Forsyth
NC0050792 Melbille Heiahts WWTP Rndlph
NC0067091 Mikkola Downs WWTP Forsyth
NC0078158 Olde Beau GC WWTP Alqhny
NC0055191 Penman Heiahts WWTP Rndlph
NC0083925 Salem Glen SD WWTP Dvdsn
NC0083933 Salem Quarters Forsyth
NC0083941 Sorina Creek WWTP Dvdsn
NC0084409 Wellesley Place WWTP Forsyth
NC0034452 Willow Creek WWTP Dvdsn
NC0088536 Bannertown Hills W#2 Surry
NC0088552 Colonial Wds-W#2 Surry
NC0088552 Colonial Wds-W#1 Surry
NC0088528 Hillcrest SD-Well#3 Surry
NC0088498 Mitchell Bluff-Well#1 Surry
NC0088854 Pine Lks W#2 Surry
NC0088633 Reeves Wds W#2 Surry
NC0088617 Snow Hill SD Surry
NC0088501 Stoninaton SD-Well#1 Forsyth
NC0088625 The Hollows SD Surry
NC0088609 Windaate SD Surry
NC0065749 Ashe Plantation WWTP Mklbq
WQ0024694 Briahts Crk WWT RWUS Polk
NC0065684 Country Wood WWTP Union
NC0063860 Harbor Estates WWTP Mklbq
NC0063789 Mint Hill Festival WWTP Mklbq
NC0063584 Oxford Glen WWTP Mklbq
NC0073539 Willowbrook SD WWTP Mklbq
NC0072061 Fox Run WTP Gaston
NC0084468 Keltic Meadows WTP#2 Gaston
NC0086142 Oakley Park 1 Gaston
NC0086142 Oakley Park 2 Gaston
NC0069035 Southaate WTP Gaston
NC0075205 Alexander Island WWTP Iredell
NC0056154 Bridgeport WWTP Iredell
NC0058742 Country Valley WWTP Catawba
NC0074772 Diamond Head WWTP Iredell
NC0074900 Hiahwav 150 WWTP Iredell
NC0063355 Killian Xroads WWTP Catawba
NC0062481 Mallard Head WWTP Iredell
NC0028941 Pine Valley SD WWTP Rowan
NC0060593 Spinnaker Bay WWTP Catawba
NC0080691 Windemere WWTP Iredell

,nu/4 ,
f. �
zz
t:AQUA
Aqua North[aria,Inc. Thomas J.Roberts
202 MacKawnCaat President and Chichi"!
Cary,NC 27511
T:919.653.5770
January25 2012 F:919.460.1788
, tjroberts@aquaame r
www.aquanorthcaiU
Point Source Branch
Surface Water Protection Section = -
Division of Water Quality laN 7 2012
1617 Mail Service Center
Raleigh,NC 27699-1617 - `''
Re: Delegation of Signature Authority
To Whom It May Concern:
By notice of this letter, I hereby delegate signatory authority toeaeh of the following individuals fora)
permit applications, discharge monitoring reports,and other information relating to the operations ante
attached list as required by all applicable federal,state,and local environmental agencies specifically
the requirements for signatory authority as specified in 15ANCAC2B.0506.
Name Title
Thomas J. Roberts President and COO
Jack Lihvarcik Operations Manager
Robert Ashley Regional Supervisor
Matthew Costner Regional Supervisor
Larry Finnicum Area Manager
Michael Melton Regional Manager of Compliance
Duane Rimmer Regional Supervisor
If you have any questions regarding this letter, please feelfreetocontact me at 919-653-5770.
Sincer
c----) '
Thomas J. R erts
President and COO
cc: Winston Salem Regional Office, DWQ
Mooresville Regional Office, DWQ
An Aqua America Crop

AQU A Aqua North Carolina,Inc. Thomas J.Roberts
202 MacKenan Court President and Chief Operating Officer
Cary,NC 27511
T:919.653.5770
F:919.460.1788
January 24, 2012 [e-mail]
www.aquanorthcarolina.com
RECEIVED
Mr. Robert B. Krebs DIVISION OF WATER QUALITY
Surface Water Protection
NCDENR, DWQ JAN 2 6 2012
610 East Center Avenue, Suite 301 SWP SECTION
Mooresville,NC 28115 MOORESViLLE REGIONAL OFFICE
Re: Notice of Violation and Notice of Recommendation for Enforcement
Oakley Park WTP
NOV-2012-LV-0025
NPDES Permit No. NC0086142
Dear Mr. Krebs:
This letter is in response to the NOV for TSS daily maximum on October 14, 2011, and monthly average
exceedance for October 2011, at the above-referenced WTP:
Response
Aqua has reviewed its testing procedure with the Mooresville Regional Office and are adjusting its
sampling technique and when to draw the sample from the filters during the backwash cycle based on
these discussions. In addition, Aqua is evaluating what can be done to minimize the level of Total
Suspended Solids present in the discharge. We are in the process of implementing the changes and will
notify your office of the results and a timeline with which we will fully incorporate said improvements.
If you have any questions or comments, please do not hesitate to contact Larry Finnicum at(704)489-
9404, Ext. 57232.
Sincer y,
Thomas J. berts
President and COO
TJR/rl
cc: Michael Melton
Jack Lihvarcik
Larry Finnicum
An Aqua America Company

• ArrA
F I LE"‘
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Charles Wakild, P. E Dee Freeman
Governor Director Secretary
January 12, 2012
CERTIFIED MAIL#7010 0290 0000 4565-0625
RETURN RECEIPT REQUESTED
Thomas J. Roberts, President
Aqua North Carolina Inc.
202 Mackenan Court
Cary,North Carolina 27511
Subject: Notice of Violation and Notice of Recommendation for Enforcement
Tracking#: NOV-2012-LV-0025
Oakley Park WTP
NPDES Permit No.NC0086142
Gaston County
Dear Mr. Roberts:
A review of the October 2011 self-monitoring report for the subject facility revealed violations of the following
parameters at Outfall 001:
Date Parameter Reported Value Permit Limit
10/14/2011 TSS 72 mg/1 45 mg/1 (daily maximum)
10/2011 TSS 44.25 mg/1 30 mg/I (monthly average)
A Notice of Violation and Notice of Recommendation for Enforcement(NOV/NRE) is being issued for the
noted violations of North Carolina General Statute (G.S.) 143-215.1 and NPDES Permit No.NC0086142.
Pursuant to G.S. 143-215.6A, a civil penalty of not more than twenty-five thousand dollars($25,000.00)may
be assessed against any person who violates or fails to act in accordance with the terms, conditions, or
requirements of any permit issued pursuant to G.S. 143-215.1.
If you wish to provide additional information regarding the noted violations, request technical assistance, or
discuss overall compliance please respond in writing within 10 days of receipt of this Notice. A review of
your response will be considered along with any information provided on the October 2011 Discharge
Monitoring Report. You will then be notified of any civil penalties that may be assessed regarding these
violations. If no response is received in this Office within the 10-day period, a civil penalty assessment
may be prepared.
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115 One
Phone:[phone]!Fax:[phone]!Customer Service:1-877-623-6748 NorthCarolina
Internet:http://portal.ncdenr.org/web/wq
An Equal Opportunity t Affirmative Action Employer-30%Recycledil0%Post Consumer paperrttr/railff

Aqua North Carolina Inc. Oakley Park WTP
NOV-2012-LV-0025, Page 2:
NPDES Permit No. NC0086142
October,2011 DMR
Remedial actions, if not already implemented, should be taken to correct any problems. The Division of Water
Quality may pursue enforcement actions for this and any additional violations. If the violations are of a
continuing nature, not related to operation and/or maintenance problems, and you anticipate remedial
construction activities,then you may wish to consider applying for a Special Order by Consent.
If you have questions concerning this matter,please do not hesitate to contact John Lesley at(704)235-2198.
Sincerely,
Robert B. Krebs
Surface Water Protection
Regional Supervisor
cc: Point Source Branch
JL

RECEIVED
DIVISION OF WATER QUALITY
FEB 2 3 2011
SWP SEC'fl -W
Al J A MOORESVsLLE REGIONAL OFFICE
• Aqua North Carolina,Inc. Thomas J.Roberts
202 MacKenan Court President and Chief Operating Officer
Cary, NC 27511
T:919.653.5770
F:919.460.1788
[e-mail]
www.aquanorthcarolina.com
February 21,2011
Mr. Tom Belnick
NPDES Program Supervisor
NCDENR—DWQ
512 N. Salisbury Street
Raleigh, NC 27604
Dear Mr. Belnick:
I am writing to request an addition in signature authority for the monthly discharge monitoring reports
(DMRs)for Aqua North Carolina's western region systems. Effective immediately, please allow
signature authority for our monthly DMRs to Duane Rimmer and Dennis Francum.
Copies of this request are being provided to Mike Parker at the Mooresville Regional Office and Steve
Tedder at the Winston-Salem Regional Office. A list of systems to which this request pertains to is
attached.
If you have any questions or require additional information please contact me at 919-653-5770.
Sincere ,
Thomas J. Ro erts
President and COO
cc: Mike Parker
Steve Tedder
David Schlobohm
Michael Melton
Leigh Sprimont
Duane Rimmer
Dennis Francum
An Aqua America Company
100

NPDES permitted systems reporting to Mooresville Regional Office
Alexander Island WWTP 100%Domestic<1MGD
Ashe Plantation WWTP 100%Domestic<1MGD
Bridgeport WWTP 100%Domestic<1MGD
Country Valley WWTP 100%Domestic<1MGD
Country Wood WWTP 100%Domestic<1MGD
Diamond Head WWTP 100%Domestic<1MGD
Fox Run WTP WTP
Harbor Estates WWTP 100%Domestic<1MGD
Highway 150 WWTP 100%Domestic<1MGD
Keltic Meadows WTP#2 WTP
Killian Crossroads WWTP 100%Domestic<1MGD
Mallard Head WWTP 100%Domestic<1MGD
Maplecrest WTP WTP
McCarron Subdivision WWTP 100%Domestic<1MGD
Mint Hill Festival WWTP 100%Domestic<1MGD
rlr�lili��r WTP
Oxford Glen WWTP 100%Domestic<1MGD
Pine Valley SD WWTP 100%Domestic<1MGD
Southgate WTP WTP
Spinnaker Bay WWTP 100%Domestic<1MGD
Willowbrook SD WWTP 100%Domestic<1MGD
Willows Creek WWTP 100%Domestic<1MGD
Windemere WWTP 100%Domestic<1MGD
NPDES permitted systems reporting to Winston Salem Regional Office
Bannertown Hills-Well#2 WTP
Briarwood SD WWTP 100%Domestic<1MGD
Brights Crk GC WWT Rclmd WUS Reuse
Colonial Woods-Wells 1 WTP
Colonial Woods-Wells 2 WTP
Forest Ridge WWTP 100%Domestic<1MGD
Frye Bridge WWTP 100%Domestic<1MGD
Greystone SD WWTP 100%Domestic<1MGD
Hillcrest SD-Well#3 WTP
Melbille Heights WWTP 100%Domestic<1MGD
Mikkola Downs SD WWTP 100%Domestic<1MGD
Mitchell Bluff-Well#1 WTP
Olde Beau Golf Club WWTP 100%Domestic<1MGD
Penman Heights WWTP 100%Domestic<1MGD
Pine Lakes SD-Well#2 WTP
Reeves Woods SD Well#2 WTP
Salem Glen SD WWTP 100%Domestic<1MGD
Salem Quarters WWTP 100%Domestic<1MGD
Snow Hill subdivision WTP
Spring Creek WWTP 100%Domestic<1MGD
Stonington SD-Well#1 WTP
The Hollows subdivision WTP
Wellesley Place WWTP 100%Domestic<1MGD
Willow Creek WWTP 100%Domestic<1MGD
Windgate Subdivision WTP

NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
August 31, 2011 RECEIVED
DIVISION OF WATER QUALITY
THOMAS J ROBERTS
AQUA NORTH CAROLINA INC S E P - 7 2011
202 MACKENAN CT MOORESVILLE RE(�1CiNAL OFFICE
CARY NC 27511
SUBJECT: Payment Acknowledgment
Civil Penalty Assessment
Oakley Park WTP
Permit Number: NC0086142
Case Number: LV-2011-0196
Gaston County
Dear Mr. Roberts:
This letter is to acknowledge receipt of check number 441081 in the amount of $489.93 received from you
dated August 18, 2011. This payment satisfies in full the above civil assessment levied against the subject
facility, and this case has been closed. Payment of this penalty in no way precludes future action by this
Division for additional violations of the applicable Statutes, Regulations, or Permits.
If you have any questions,please call Robert L Sledge at 919-807-6398.
diSincerely,
I
• _
Jovonah Weeden
cc: Central Files
r
1617 Mail Service Center,Raleigh,North Carolina 27699-1617
Location:512 N.Salisbury St.Raleigh,North Carolina 27604 One
Phone:[phone] FAX:[phone] Customer Service:1-877-623-6748 North Carolina
Internet:wwwtunity ter rg
Action
a I(1'S1 l f An Equal Opportunity 1 Affirmative Action Employer

FILE
F4jA ENR (712
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H.Sullins Dee Freeman
Governor Director Secretary
August 10, 2011
CERTIFIED MAIL 7010 0290 0000 4565 0496
RETURN RECEIPT REQUESTED
Mr. Thomas J. Roberts, President
Aqua North Carolina, Inc.
202 MacKenan Court
Cary,North Carolina 27511
SUBJECT: Notice of Violation and Assessment of Civil
Penalty for Violations of N.C. General Statute
143-215.1(a)(6) and NPDES Permit No. NC0086142
Aqua, Inc. Oakley Park WTP
Gaston County
Case No. LV-2011-0196
Dear Mr. Roberts:
This letter transmits a Notice of Violation and assessment of civil penalty in the amount of $489.93
($350.00 civil penalty+ $139.93 enforcement costs) against Aqua North Carolina, Inc .
This assessment is based upon the following facts: A review has been conducted of the self-monitoring
data reported for April 2011. This review has shown the subject facility to be in violation of the discharge
limitations found in NPDES Permit No. NC0086142. The violations are summarized in Attachment A to this
letter.
Based upon the above facts, I conclude as a matter of law that Aqua North Carolina, Inc. violated the
terms, conditions, or requirements of NPDES Permit No. NC0086142 and North Carolina General Statute
(G.S.) 143-215.1(a)(6) in the manner and extent shown in Attachment A. A civil penalty may be assessed in
accordance with the maximums established by G.S. 143-215.6A(a)(2).
Based upon the above findings of fact and conclusions of law, and in accordance with authority
provided by the Secretary of the Department of Environment and Natural Resources and the Director of the
Division of Water Quality, I, Robert B. Krebs, Surface Water Protection Regional Supervisor for the
Mooresville Region, hereby make the following civil penalty assessment against Aqua North Carolina,Inc:
Mooresville Regional Office
Location:610 Fast Center Ave_Suite 301 Mooresville,NC 28115 One
Phone:(704)663-I699\Fax:[phone]\\Customer Service: 1-877-623-6748 NorthCarol Intl
Internet.I!12U:y:)I BI_iC_`erdor''ty :ig Naturally
An Equal Opportunity\Animal ive Action Employer-.50%Recycled110%Post Consumer paper

or
ail 1'fl0 0 ror 1 of the one (' ) violation or G.S. 14; 215 k(a)(6) and
NPDES Permit No. NC0086142, by discharging dischn waste into the
g g
waters of the State in violation of the permit daily maximum
effluent limit for TSS.
$ 250.00 For 1 of the one (1) violation of G.S. 143-215.1(a)(6) and
NPDES Permit No. NC0086142, by discharging waste into the
waters of the State in violation of the permit monthly average
effluent limit for TSS.
$ 350.00 TOTAL CIVIL PENALTY
$ 139.93 Enforcement costs.
$ 489.93 TOTAL AMOUNT DUE
Pursuant to G.S. 143-215.6A(c), in determining the amount of the penalty I have taken into account the
Findings of Fact and Conclusions of Law and the factors set forth at G.S. 143B-282.1(b), which are:
(1) The degree and extent of harm to the natural resources of the State,to the public health, or to
private property resulting from the violations;
(2) The duration and gravity of the violations;
(3) The effect on ground or surface water quantity or quality or on air quality;
(4) The cost of rectifying the damage;
(5) The amount of money saved by noncompliance;
(6) Whether the violations were committed willfully or intentionally;
(7) The prior record of the violator in complying or failing to comply with programs over which the
Environmental Management Commission has regulatory authority; and
(8) The cost to the State of the enforcement procedures.
Within thirty days of receipt of this notice,you must do one of the following:
1. Submit payment of the penalty:
Payment should be made directly to the order of the Department of Environment and Natural
Resources (do not include waiver form). Payment of the penalty will not foreclose further
enforcement action for any continuing or new violation(s).
Please submit payment to the attention of:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR
2. Submit a written request for remission including a detailed justification for such request:

• 'Tease be aware that a request for r,_miss.on is limited to consAerauon t the : factors a ted
below as they may relate to the reasonableness of the amount of the penalty assessed.
Requesting remission is not the proper procedure for contesting whether the violation(s)occurred
or the accuracy of any of the factual statements contained in the civil penalty assessment
document. Because a remission request forecloses the option of an administrative hearing, such
a request must be accompanied by a waiver of your right to an administrative hearing and a
stipulation that no factual or legal issues are in dispute. Please prepare a detailed statement that
establishes why you believe the civil penalty should be remitted, and submit it to the Division of
Water Quality at the address listed below. In determining whether a remission request will be
approved,the following factors shall be considered:
(1) whether one or more of the civil penalty assessment factors in G.S. 143B-282.1(b)were
wrongfully applied to the detriment of the petitioner;
(2) whether the violator promptly abated continuing environmental damage resulting from
the violation;
(3) whether the violation was inadvertent or a result of an accident;
(4) whether the violator had been assessed civil penalties for any previous violations; or
(5) whether payment of the civil penalty will prevent payment for the remaining necessary
remedial actions.
Please note that all information presented in support of your request for remission must be
submitted in writing. The Director of the Division of Water Quality will review your evidence
and inform you of his decision in the matter of your remission request. The response will
provide details regarding case status, directions for payment, and provision for further appeal of
the penalty to the Environmental Management Commission's Committee on Civil Penalty
Remissions (Committee). Please be advised that the Committee cannot consider information that
was not part of the original remission request considered by the Director. Therefore, it is very
important that you prepare a complete and thorough statement in support of your request for
remission.
In order to request remission, you must complete and submit the enclosed"Waiver of Right to an
Administrative Hearing and Stipulation of Facts" form within thirty(30) days of receipt of this
notice. The Division of Water Quality also requests that you complete and submit the enclosed
"Justification for Remission Request." Both forms should be submitted to the following address:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR
3. File a petition for an administrative hearing with the Office of Administrative Hearings:
If you wish to contest any statement in the attached assessment document you must file a petition for an
administrative hearing. You may obtain the petition form from the Office of Administrative Hearings.
You must file the petition with the Office of Administrative Hearings within thirty (30) days of receipt
of this notice. A petition is considered filed when it is received in the Office of Administrative Hearings
during normal office hours. The Office of Administrative Hearings accepts filings Monday through

i~rnday between the hours of 3:u0 a.m. and 5.+0U p.m., e::cept .or otn iai Mate holiday:, Ili; pet:Lion may
be filed by facsimile tfax) or electronic mail by an attached file (with restrictions) - provided the signed
original, one (1) copy and a filing fee (if a filing fee is required by NCGS §150B-23.2) is received in the
Office of Administrative Hearings within seven (7) business days following the faxed or electronic
transmission. You should contact the Office of Administrative Hearings with all questions regarding the
filing fee and/or the details of the filing process. The mailing address and telephone and fax numbers
for the Office of Administrative Hearings are as follows:
•
Office of Administrative Hearings
6714 Mail Service Center
Raleigh,NC 27699-6714
Tel: [phone]
Fax: [phone]
One (1) copy of the petition must also be served on DENR as follows:
Mary Penny Thompson, General Counsel
DENR
1601 Mail Service Center
Raleigh,NC 27699-1601
Failure to exercise one of the options above within thirty (30) days of receipt of this letter, as evidenced
by an internal date/time received stamp (not a postmark), will result in this matter being referred to the Attorney
General's Office for collection of the penalty through a civil action.
Please be advised that additional penalties may be assessed for violations that occur after the review
period of this assessment. If the violations are of a continuing nature, not related to operation and/or
maintenance problems, and you anticipate remedial construction activities, then you may wish to consider
applying for a Special Order by Consent. If you have any questions about this civil penalty assessment or a
Special Order by Consent,please contact the Water Quality Section staff of the Mooresville Regional Office at
704/663-1699.
Date) Robert B. Krebs
Regional Supervisor
Surface Water Protection
Mooresville Regional Office
Division of Water Quality
ATTACHMENTS
cc: Mooresville Regional Office Compliance File w/attachments
Raleigh Compliance/Enforcement File w/attachments
Central Files w/attachments
jl

ATTACHMENT A
CASE NO. LV-2011-0196
Outfall Date Parameter Reported Value Permit Limit
001 4/12/11 TSS *56 mg/1 45 mg/1 (daily maximum)
001 4/2011 TSS *38.35 mg/1 30 mg/1 (monthly average)
*Denotes civil penalty assessment
The Aqua North Carolina Inc. response to NOV-2011-0196 dated August 2, 2011 was
reviewed by DWQ staff Mitigating factors were not found that resulted in a reduced civil
penalty amount.

STATE OF NORTH CAROLINA DEPARTMENT OF ENVIRONMENT
AND NATURAL RESOURCES
COUNTY OF GASTON
IN THE MATTER OF ASSESSMENT ) WAIVER OF RIGHT TO AN
OF CIVIL PENALTY AGAINST ) ADMINISTRATIVE HEARING AND
AQUA NORTH CAROLINA, INC. ) STIPULATION OF FACTS
PERMIT NO. NC0086142 )
FILE NO. LV-2011-0196
Having been assessed civil penalties totaling $ 489.93 for violation(s) as set forth in the assessment
document of the Division of Water Quality dated August 10, 2011, the undersigned, desiring to seek remission
of the civil penalties, does hereby waive the right to an administrative hearing in the above-stated matter and
does stipulate that the facts are as alleged in the assessment document. The undersigned further understands
that all evidence presented in support of remission of this civil penalty must be submitted to the Director of the
Division of Water Quality within 30 days of receipt of the notice of assessment. No new evidence in support of
a remission request will be allowed after 30 days from the receipt of the notice of assessment.
This the day of , 2011
BY
ADDRESS
TELEPHONE

Fr •
JUSTIFICATION FOR REMISSION REQUEST
DWQ Case Number: LV-2011-0196
Assessed Party: Aqua North Carolina, Inc.
County: Gaston
Permit Number: NC0086142
Amount Assessed: $489.93
Please use this form when requesting remission of this civil penalty. You must also complete the "Request For
Remission, Waiver of Right to an Administrative Hearing, and Stipulation of Facts" form to request remission
of this civil penalty. You should attach any documents that you believe support your request and are necessary
for the Director to consider in evaluating your request for remission. Please be aware that a request for
remission is limited to consideration of the five factors listed below as they may relate to the reasonableness of
the amount of the civil penalty assessed. Requesting remission is not the proper procedure for contesting
whether the violation(s) occurred or the accuracy of any of the factual statements contained in the civil penalty
assessment document. Pursuant to N.C.G.S. § 143B-282.1(c), remission of a civil penalty may be granted only
when one or more of the following five factors applies. Please check each factor that you believe applies to
your case and provide a detailed explanation, including copies of supporting documents, as to why the factor
applies (attach additional pages as needed).
(a) one or more of the civil penalty assessment factors in N.C.G.S. 143T3-282.1(b) were wrongfully
applied to the detriment of the petitioner (the assessment factors are listed in the civil penalty assessment
document);
(b) the violator promptly abated continuing environmental damage resulting from the violation (i.e.,
explain the steps that you took to correct the violation and prevent future occurrences);
(c) the violation was inadvertent or a result of an accident (i.e., explain why the violation was
unavoidable or something you could not prevent or prepare for);
(d) the violator had not been assessed civil penalties for any previous violations;
(e) payment of the civil penalty will prevent payment for the remaining necessary remedial actions
(i.e., explain how payment of the civil penalty will prevent you from performing the activities necessary to
achieve compliance).
EXPLANATION: (use additional pages as necessary)

,
NORTH CAROLINA DIVISION OF WATER QUALITY
Violator: Aqua North Carolina, Inc.
Facility: Oakley Park WTP
County: Gaston
Case Number: LV-2011-0196
Permit Number: NC0086142
ASSESSMENT FACTORS
1) The degree and extent of harm to the natural resources of the State, to the public health, or to
private property resulting from the violation;
No harm has been documented; however, violations of the effluent permit daily maximum and monthly
average for TSS would predict increased turbidity downstream of the discharge.
2) The duration and gravity of the violation;
The violations occurred during the month of April 2011. The daily maximum effluent TSS permit limit
was violated on 4/12/2011 (reported value 56.0 mg/1 vs. permit limit of 45 mg/1) by 24.4%. The TSS
monthly average was also violated (reported value 38.35 mg/1 vs. permit limit of 30 mg/1). Only two
sampling events are required by the permit; therefore, the daily maximum limit was sufficient to cause
the monthly average noncompliance.
3) The effect on ground or surface water quantity or quality or on air quality;
No effect is expected on ground water or air quality. Increased turbidity would be expected downstream
of the discharge.
4) The cost of rectifying the damage;
The cost is unknown.
5) The amount of money saved by noncompliance;
No money appears to have been saved by the noncompliance.
6) Whether the violation was committed willfully or intentionally;
The violation does not appear to be willful or intentional.
7) The prior record of the violator in complying or failing to comply with programs over which the
Environmental Management Commission has regulatory authority; and
There were no other civil penalty assessments in the previous 12-month period.

8) The cost to the State of the enforcement procedures.
Staff preparation of enforcement package: 2 hrs. @ $33.19/hour ($66.38)
SWP Regional Supervisor review: 1 hour at $38.55/hour ($38.55)
Clerical Support: 1 hour at$15.00/hour ($15.00)
Postage ($20.00)
Total: $139.93
7io(ii e t�-
Date RO Supervisor
Division of Water Quality

MONITORING REPORT(MR)VIOLATIONS for: Report Date: 08/09/11 Page: 6 of 7
Permit: % MRs Between: 4-2011 and 4-2011 Region:Mooresville Violation Category:Limit Violation Program Category:NPDES WW
Facility Name: % Param Name:% County:% Subbasin:% Violation Action: Proceed to NOV
Major Minor: %
PERMIT:NC0086142 FACILITY: Aqua North Carolina Inc-Oakley Park WTP COUNTY:Gaston REGION: Mooresville
Limit Violation 1Jb4/)>,ute A NAJ-2pi1-L V-b Z 74 54,)c. CASE= Ly- Z 1/-DI 9/,
MONITORING OUTFALL/ VIOLATION UNIT OF CALCULATED
REPORT PPI LOCATION PARAMETER DATE FREQUENCY MEASURE LIMIT VALUE %OVER LIMIT VIOLATION TYPE VI04,TION ACTION
Solids,Total Suspended /��
04-2011 001 Effluent Concentration p 04/12/11 2 X month mg/I 45 56 24.44 Daily Maximum Exceeded Proceed to NOV
04-2011 001 Effluent Solids,Total Suspended- 04/30/11 2 X month mg/I 30 38.35 27.83 Monthly Average Exceeded Proceed to NOV
Concentration GUST 1 39.9s
'MD:IL 4Bi•i3
PERMIT:NC0028606 FACILITY: NC DOT-Environmental Operations-1-77 Rest Area COUNTY:Iredell REGION: Mooresville
Iredell County
Limit Violation
MONITORING OUTFALL/ VIOLATION UNIT OF CALCULATED
REPORT PPI LOCATION PARAMETER DATE FREQUENCY MEASURE LIMIT VALUE %OVER LIMIT VIOLATION TYPE VIOLATION ACTION
04-2011 001 Effluent BOD,5-Day(20 Deg.C)- 04/20/11 Weekly mg/I 45 66.6 48 Daily Maximum Exceeded Proceed to NOV
Concentration
04-2011 001 Effluent BOD,5-Day(20 Deg.C)- 04/30/11 Weekly mg/I 30 33.55 11.83 Monthly Average Exceeded Proceed to NOV
Concentration
04-2011 001 Effluent Solids,Total Suspended- 04/20/11 Weekly mg/I 45 53.5 18.89 Daily Maximum Exceeded Proceed to NOV
Concentration
04-2011 001 Effluent Solids,Total Suspended- 04/30/11 Weekly mg/I 30 36.85 22.83 Monthly Average Exceeded Proceed to NOV
Concentration

RECEIVED
IMS OF UVATER QUALITY
D
AUG — 5 2011
A QU As. MOORESVILLE REGIONAL OFFICE
Aqua North Carolina,Inc. SWP SECTION
Thomas J.Roberts
202 MacKenan Court President and Chief Operating Officer
Cary,NC 27511
T:919.653.5770
F:919.460.1788
[e-mail]
August 2, 2011 www.aquanorthcarolina.com
Mr. Robert B. Krebs
DWQ/Surface Water Protection
610 East Center Ave., Suite 301
Mooresville, NC 28115
Subject: Notice of Violation (NOV) and Notice of Recommendation for
Enforcement,Tracking#: NOV-2011-LV-0274
Oakley Park WTP, Gaston County
NPDES Permit No. : NC0086142
Dear Mr. Krebs:
This letter is in response to a violation for Total Suspended Solids (TSS) in April 2011, at
Oakley Park WTP owned and operated by Aqua North Carolina, Inc. (Aqua). The
parameter was exceeded for both the daily maximum and the monthly average.
Both samples were collected as per the instructions provided to Aqua by the Regional
Office for the Division of Water Quality. Both well treatment facilities and the associated
treatment equipment pre-existed the requirement for a discharge permit. As such,there
is very limited room to accommodate tertiary equipment to remove suspended solids.
Aqua will continue our efforts to maximize the backwash cycle and to properly sample
according to the guidelines provided by the State.
If you have comments or concerns, please contact Dennis Francum or Larry Finnicum, in
Aqua's Denver, NC office at [phone], extension 57243 or 57232 respectively.
Sin e ,
Thomas J. berts
President and Chief Operating Officer
cc: Jack Lihvarcik
Larry Finnicum
An Aqua America Company

• ! b ILE)iy.(
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
July 21, 2011
CERTIFIED MAIL # 7010 0290 0000 4565 0441
RETURN RECEIPT REQUESTED
Mr. Thomas J. Roberts, President
Aqua North Carolina, Inc.
202 MacKenan Court
Cary, North Carolina 27511
Subject: Notice of Violation and Notice of Recommendation for Enforcement
Tracking #: NOV-2011-LV-0274
Oakley Park WTP
NPDES Permit No. NC0086142
Gaston County
Dear Mr. Roberts:
A review of the April 2011 self-monitoring report for the subject facility revealed violations of the
following parameters at Outfall 001:
Date Parameter Reported Value Permit Limit
04/12/2011 TSS 56 mg/I 45 mg/I (daily maximum)
04/2011 TSS 38.35 mg/I 30 mg/I (monthly average)
A Notice of Violation and Notice of Recommendation for Enforcement (NOV/NRE) is being issued
for the noted violations of North Carolina General Statute (G.S.) 143-215.1 and NPDES Permit No.
NC0086142. Pursuant to G.S. 143-215.6A, a civil penalty of not more than twenty-five thousand
dollars ($25,000.00) may be assessed against any person who violates or fails to act in accordance
with the terms, conditions, or requirements of any permit issued pursuant to G.S. 143-215.1.
If you wish to provide additional information regarding the noted violations, request technical
assistance, or discuss overall compliance please respond in writing within 10 days of receipt of this
Notice. A review of your response will be considered along with any information provided on the
April 2011 Discharge Monitoring Report. You will then be notified of any civil penalties that may be
assessed regarding these violations. If no response is received in this Office within the 10-day
period, a civil penalty assessment may be prepared.
Mooresville Regional Office
Location 610 East Center Ave.:Suite 301 Mooresville,NC 28115 One
Phone i704)663-16991 Fax:;704)663-6040').Customer Service:1-877-623-6748 N0rt hC�`l,j 011lli:.l
interne: http:Uportal.ncdenrorglw>-prwc
n aua :,.port.:!;v Afrmatrve Act. F.m ove 3 Ree a ?1(.:poi Consume ,a; Y ` "�r l.%

Aqua, Inc. Oak y Pa P
NOV201ae2 11 •
April 2011 DMR
Remedial actions, if not already implemented, should be taken to correct any problems. The Division
of Water Quality may pursue enforcement actions for this and any additional violations. If the
violations are of a continuing nature, not related to operation and/or maintenance problems, and you
anticipate remedial construction activities, then you may wish to consider applying for a Special Order
by Consent. You may contact John Lesley of this Office for additional information.
If you have questions concerning this matter, please do not hesitate to contact Mr. Lesley at (704)
235-2198.
Sincerely,
"--2_41t),
Robert B. Krebs
Surface Water Protection
Regional Supervisor
cc: Point Source Branch
JL

A
NCDENR h
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
March 22,2011
Mr.Thomas J.Roberts,President
Aqua North Carolina, Inc.
202 MacKenan Court
Cary,North Carolina 27511
Subject: Recission of Notice of Violation NOV-2010-MV-0018 and
Issuance of NOV-2011-MV-0073
NPDES Permit No.NC0086142 -Oakley Park WTP
Gaston County
Dear Mr.Roberts:
A review of the October,November,and December 2010 self-monitoring reports for the subject facility
revealed monitoring violations of the following parameters:
Date Outfall Parameter Reported Values Monitoring Requirement
10/31/10 001 Turbidity None 2x/month
11/30/10 001 Turbidity None 2x/month
12/31/10 001 Turbidity None 2x/month
12/31/10 001 Settleable solids None Quarterly
10/31/10 002 Turbidity None 2x/month
11/30/10 002 Turbidity None 2x/month
12/31/10 002 Turbidity None 2x/month
12/31/10 002 Settleable solids None Quarterly
Notice of Violation NOV-2011-MV-0018 for October 2010 monitoring violations is being rescinded and rolled into
NOV-2011-MV-0073,which covers the three months noted above. Remedial actions, if not already implemented,
should be taken to correct any problems. The Division of Water Quality may pursue enforcement actions for this and
any additional violations. If the violations are of a continuing nature,not related to operation and/or maintenance
problems,and you anticipate remedial construction activities,then you may wish to consider applying for a Special
Order by Consent. You may contact Ms.Marcia Allocco of this Office for additional information.
If you have questions concerning this matter,do not hesitate to contact Ms.Allocco or me at(704)663-1699.
Sincerely,
le_S)13
Robert B. Krebs,Regional Supervisor
Surface Water Protection
cc: Point Source Branch
MA
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115 One
Phone:[phone] Fax:[phone] Customer Service:1-877-623-6748 NorthCarolina
Internet:http://portal.ncdenr.orglweb/wq ;Vatitra!!y
An Equal Opportunity l Affirmative Action Employer-30%Recycled/10%Post Consumer paper

A 9.„6„
NCDENR LE/riiv
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Cee Freeman
Governor Director Secretary
January 19, 2011
Mr. Thomas J. Roberts, President
Aqua North Carolina, Inc.
202 MacKenan Court
Cary,North Carolina 27511
Subject: Notice of Violation—Monitoring Violations
Tracking#: NOV-2011-MV-0018
Oakley Park WTP
NPDES Permit No.NC0086142
Gaston County
Dear Mr. Roberts:
A review of the October 2010 self-monitoring report for the subject facility revealed monitoring
violations of the following parameters:
Date Outfall Parameter Reported Values Monitoring Requirement
10/31/10 001 Turbidity None 2x/month
10/31/10 002 Turbidity None 2x/month
Remedial actions, if not already implemented, should be taken to correct any problems. The Division
of Water Quality may pursue enforcement actions for this and any additional violations. If the violations are of
a continuing nature,not related to operation and/or maintenance problems, and you anticipate remedial
construction activities,then you may wish to consider applying for a Special Order by Consent. You may
contact Ms. Marcia Allocco of this Office for additional information.
If you have questions concerning this matter,please do not hesitate to contact Ms.Allocco or me at
704/663-1699. .
Sincerely,
Robert B. Krebs
Surface Water Protection
Regional Supervisor
cc: Point Source Branch
MA
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115 One
Phone:[phone] Fax:[phone]\Customer Service:1-877-623-6748 NOTthCarollna
Internet http://portal.ncdenr.org/web/wq ,Natural&

Performance Annual Report
I. General Information
Facility/System Name: Oakley Park Well #1
Responsible Entity: Aqua North Carolina dba Heater t ilaties,3 c c;,
Person in Charge/Contact: Tom Roberts MAR !
Applicable Permit (s):
Description of Collection System or Treatment Process:
These facilities discharge backwash water from iron removal filters at two
community wells serving this water system. After backwash and prior
to discharge, liquid de-chlorination is fed.
II. Performance
Text Summary of System Performance for Calendar Year 2009:
This facility did not consistently meet the discharge permit limits in 2009. Aqua
plans to develop a solution for the TSS limit violations.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental impacts
and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant

pV
April Compliant
May Compliant
June Daily maximum and monthly average for TSS was exceeded.
Per the operator, the high TSS was caused by a combination of
increase removal of iron and a possible slug from the backwash
cycle.
July Compliant
August Compliant
September Compliant
October Daily maximum and monthly average for TSS was exceeded.
No valid reason was provided.
November Daily maximum and monthly average for TSS was exceeded.
No valid reason was provided.
December Daily maximum and monthly average for TSS was exceeded.
No valid reason was provided.
Notification
Our customers will receive a letter regarding the availability of this report upon
request. These reports will also be available for review with the customer at
Aqua's Southern Call Center.
III. Certification
I certify under penalty of law that this report is complete and accurate to the best of
my knowledge. I further certify that this report has been made available to the
users or customers of the named system and that those users have been notified of
its availability.

M
iu.A�.r Date: 02/26/2010
Responsible Person
Title: Regional Compliance Manager
Entity: Aqua North Carolina, Inc.

rr 1/1
Performance Annual Report
I. General Information
Facility/System Name: Oakley Park Well #2
Responsible Entity: Aqua North Carolina, Inc. I. ;y N i ,T
Person in Charge/Contact: Tom Roberts MAR 0 4 2010 ri
Applicable Permit (s): .Id"C9446frt 42 E_,
Description of Collection System or Treatment Process:
These facilities discharge backwash water from iron removal filters at two
community wells serving this water system. After backwash and prior
to discharge, liquid de-chlorination is fed.
II. Performance
Text Summary of System Performance for Calendar Year 2009:
This facility did not consistently meet the discharge permit limits in 2009. Aqua
plans to develop a solution for reducing the amount of TSS in the discharge
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental impacts
and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant

PPr
April Compliant
May The daily maximum and the average monthly for TSS was
exceeded. No valid reason was provided.
June Compliant
July The daily maximum and the average monthly for TSS was
exceeded. No valid reason was provided.
August Compliant
September Compliant
October Compliant
November Compliant
December The daily maximum and the average monthly for TSS was
exceeded. No valid reason was provided.
III. Notification
Our customers will receive a letter regarding the availability of this report upon
request. These reports will also be available for review with the customer at
Aqua's Southern Call Center.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the best of
my knowledge. I further certify that this report has been made available to the
users or customers of the named system and that those users have been notified of
its availability.
aff(41 ) Date: 02/26/2010
Responsible Person
Title: Regional Compliance Manager
Entity: Aqua North Carolina, Inc.

- rego-F 63u-k-D `:cf0
vAQUA.
-4-
North Carolina � - 3
May 27, 2010
Jeff Westmoreland, P.E.
Public Water Supply Section JUN 2 4 2010
NCDENR
610 E. Center Avenue, Suite 301
Mooresville, NC 28115
RE: Oakley Park — PWSID #01-36-267
Response to water system investigation
Dear Mr. Westmoreland:
We have followed up on the complaint that your office received concerning discolored
water. The residence is at 4404 Pinto Lane, which is located beside well #1. He is getting
black sediment (manganese) in his water and he has stated that this has been an ongoing
problem for many years. Aqua personnel have been to this address on numerous
occasions trying to get his lines flushed out, but with limited success. Also, some
manganese is coming through the filters, as is shown in your lab test results. In a
continuing effort to resolve this issue, the following actions will be taken:
1. Every effort will be made to maintain the maximum amount of permanganate feed to
achieve good manganese removal. The filters at both wells will also be evaluated for the
possibility of converting them over to batch permanganate feed. The batch feed method,
as opposed to continuous feed, may be more efficient at removing the manganese in this
situation.
2. The tanks at both wells will be professionally cleaned inside to eliminate the possibility
that sediment is being picked up off the bottom when the system is flushed. Tank at well
#1 is scheduled for the week of June 14.
3. Consideration will be given to pulling the well pump and cleaning the well, even though
this only seems to help on a temporary basis.
4. The system will continue to be flushed on a regular basis. The customer's meter will
be pulled periodically to flush his service.
4163 Sinclair Street • Denver, NC 28037 • [phone] x 243

We will continue to closely monitor the iron and manganese levels at entry point and will
periodically contact the customer to see if we are improving his water quality. Your office
will be kept informed of our progress and of any other course we may take on this issue.
If you have further questions or concerns, please call me at 704-489-9404, ext. 57243.
Thank you.
Sincerely,
Dennis R. Francum
Water Quality Supervisor
4163 Sinclair Street • Denver, NC 28037 • [phone] x 243

NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
May 17, 2010
THOMAS J ROBERTS
AQUA NORTH CAROLINA INC -
202 MACKENAN COURT
CARY NC 27511
MAY 19 2010
SUBJECT: Payment Acknowledgment
Civil Penalty Assessment
Oakley Park WTP
Permit Number: NC0086142
Case Number: LV-2010-0114
Gaston County
Dear Mr. Roberts:
This letter is to acknowledge receipt of check number 347534 in the amount of $522.87 received from you
dated May 6, 2010. This payment satisfies in full the above civil assessment levied against the subject facility,
and this case has been closed. Payment of this penalty in no way precludes future action by this Division for
additional violations of the applicable Statutes, Regulations, or Permits.
If you have any questions, please call Robert L Sledge at 919-807-6398.
Sincerely,
ovonah D. Weeden
cc: Central Files
1617 Mail Service Center,Raleigh,North Carolina 27699-1617
Location:512 N.Salisbury St.Raleigh,North Carolina 27604 One
Phone:[phone] FAX:[phone] Customer Service:1-877-623-6748 North Carolina
Internet www.ncwaterquality.org
An Equal Opportunity t Affirmative Action Employer aturall/1

. A,..A
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
April 26, 2010
CERTIFIED MAIL 7008 1140 0002 2716 8328
RETURN RECEIPT REQUESTED
Mr. Thomas J. Roberts, President
Aqua North Carolina, Inc.
202 Mackenan Court
Cary, North Carolina 27511
SUBJECT: Notice of Violation and Assessment of Civil
Penalty for Violations of N.C. General Statute
143-215.1(a)(6) and NPDES Permit No.NC0086142
Oakley Park WTP
Gaston County
Case No. LV-2010-0114
Dear Mr. Roberts:
This letter transmits a Notice of Violation and assessment of civil penalty in the amount of $522.87
($437.50 civil penalty+ $85.37 enforcement costs) against Aqua North Carolina, Inc.
This assessment is based upon the following facts: A review has been conducted of the self-monitoring
data reported for January. This review has shown the subject facility to be in violation of the discharge
limitations found in NPDES Permit No.NC0086142. The violations are summarized in Attachment A to this
letter.
•
Based upon the above facts, I conclude as a matter of law that Aqua North Carolina, Inc. violated the
terms, conditions, or requirements of NPDES Permit No. NC0086142 and North Carolina General Statute
(G.S.) 143-215.1(a)(6) in the manner and extent shown in Attachment A. A civil penalty may be assessed in
accordance with the maximums established by G.S. 143-215.6A(a)(2).
Based upon the above findings of fact and conclusions of law, and in accordance with authority
provided by the Secretary of the Department of Environment and Natural Resources and the Director of the
Division of Water Quality, I, Marcia Allocco, Acting Surface Water Protection Regional Supervisor for the
Mooresville Region,hereby make the following civil penalty assessment against Aqua North Carolina, Inc:
Mooresville Regional Office
Location:610 East Center Ave..Suite 301 Mooresville,NC 28115 One
Phone:[phone]\Fax:[phone] Customer Service: 1-877-623-6748 NorthCarolina
Internet:htt;/ieartaLncdenr.ora/web/wq • iNlttuIatlt/
An Equal Opportunity\Affirmative Action Employer—50%Recycled/10%Post Consumer paper

$ 125.00 For 1 of the one (1) violation of G.S. 143-215.1(a)(6) and
NPDES Permit No. NC0086142, by discharging waste into the
waters of the State in violation of the permit daily maximum
effluent limit for total suspended solids.
$ 312.50 For 1 of the one (1) violation of G.S. 143-215.1(a)(6) and
NPDES Permit No. NC0086142, by discharging waste into the
waters of the State in violation of the permit monthly average
effluent limit for total suspended solids.
$ 437.50 TOTAL CIVIL PENALTY
•
$ 85.37 Enforcement costs.
$ 522.87 TOTAL AMOUNT DUE
Pursuant to G.S. 143-215.6A(c), in determining the amount of the penalty I have taken into account the
Findings of Fact and Conclusions of Law and the factors set forth at G.S. 143B-282.1(b),which are:
(1) The degree and extent of harm to the natural resources of the State,to the public health, or to
private property resulting from the violations;
(2) The duration and gravity of the violations;
(3) The effect on ground or surface water quantity or quality or on air quality;
(4) The cost of rectifying the damage;
(5) The amount of money saved by noncompliance;
(6) Whether the violations were committed willfully or intentionally;
(7) The prior record of the violator in complying or failing to comply with programs over which the
Environmental Management Commission has regulatory authority; and
(8) The cost to the State of the enforcement procedures.
Within thirty days of receipt of this notice, you must do one of the following:
1. Submit payment of the penalty:
Payment should be made directly to the order of the Department of Environment and Natural
Resources (do not include waiver form). Payment of the penalty will not foreclose further
enforcement action for any continuing or new violation(s).
Please submit payment to the attention of:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR
2. Submit a written request for remission including a detailed justification for such request:

Please be aware that a request for remission is limited to consideration of the five factors listed
below as they may relate to the reasonableness of the amount of the penalty assessed.
Requesting remission is not the proper procedure for contesting whether the violation(s) occurred
or the accuracy of any of the factual statements contained in the civil penalty assessment
document. Because a remission request forecloses the option of an administrative hearing, such
a request must be accompanied by a waiver of your right to an administrative hearing and a
stipulation that no factual or legal issues are in dispute. Please prepare a detailed statement that
establishes why you believe the civil penalty should be remitted, and submit it to the Division of
Water Quality at the address listed below. In determining whether a remission request will be
approved, the following factors shall be considered:
(1) whether one or more of the civil penalty assessment factors in G.S. 143B-282.1(b) were
wrongfully applied to the detriment of the petitioner;
(2) whether the violator promptly abated continuing environmental damage resulting from
the violation;
(3) whether the violation was inadvertent or a result of an accident;
(4) whether the violator had been assessed civil penalties for any previous violations; or
(5) whether payment of the civil penalty will prevent payment for the remaining necessary
remedial actions.
Please note that all information presented in support of your request for remission must be
submitted in writing. The Director of the Division of Water Quality will review your evidence
and inform you of his decision in the matter of your remission request. The response will
provide details regarding case status, directions for payment, and provision for further appeal of
the penalty to the Environmental Management Commission's Committee on Civil Penalty
Remissions (Committee). Please be advised that the Committee cannot consider information that
was not part of the original remission request considered by the Director. Therefore, it is very
important that you prepare a complete and thorough statement in support of your request for
remission.
In order to request remission, you must complete and submit the enclosed"Waiver of Right to an
Administrative Hearing and Stipulation of Facts" form within thirty(30) days of receipt of this
notice. The Division of Water Quality also requests that you complete and submit the enclosed
"Justification for Remission Request." Both forms should be submitted to the following address:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR
3. File a petition for an administrative hearing with the Office of Administrative Hearings:
If you wish to contest any statement in the attached assessment document you must file a petition for an
administrative hearing. You may obtain the petition form from the Office of Administrative Hearings.
You must file the petition with the Office of Administrative Hearings within thirty (30) days of receipt
of this notice. A petition is considered filed when it is received in the Office of Administrative Hearings

during normal office hours. The Office of Administrative Hearings accepts filings Monday through
Friday between the hours of 8:00 a.m. and 5:00 p.m., except for official state holidays. The petition may
be filed by facsimile (fax) or electronic mail by an attached file (with restrictions) -provided the signed
original, one (1) copy and a filing fee (if a filing fee is required by NCGS §150B-23.2) is received in the
Office of Administrative Hearings within seven (7)business days following the faxed or electronic
transmission. You should contact the Office of Administrative Hearings with all questions regarding the
filing fee and/or the details of the filing process. The mailing address and telephone and fax numbers
for the Office of Administrative Hearings are as follows:
Office of Administrative Hearings
6714 Mail Service Center
Raleigh,NC 27699-6714
• Tel: [phone]
Fax: [phone]
One (1) copy of the petition must also be served on DENR as follows:
Mary Penny Thompson, General Counsel
DENR
1601 Mail Service Center
Raleigh,NC 27699-1601
Failure to exercise one of the options above within thirty (30) days of receipt of this letter, as evidenced
by an internal date/time received stamp (not a postmark), will result in this matter being referred to the Attorney
General's Office for collection of the penalty through a civil action.
Please be advised that additional penalties may be assessed for violations that occur after the review
period of this assessment. If the violations are of a continuing nature, not related to operation and/or
maintenance problems, and you anticipate remedial construction activities, thenyou may wish to consider
applying for a Special Order by Consent. If you have any questions about this civil penalty assessment or a
Special Order by Consent,please contact the Water Quality Section staff of the Mooresville Regional Office at
704/663-1699.
4p6)(C �...
(Date) Marcia Allocco
Acting Regional Supervisor
Surface Water Protection
Mooresville Regional Office
Division of Water Quality
ATTACHMENTS
cc: Water Quality Regional Supervisor w/attachments
Compliance/Enforcement File w/attachments
Central Files w/attachments
jl

ATTACHMENT A
CASE NO. LV-2010-0114
Outfall Date Parameter Reported Value Permit Limit
001 1/11/10 TSS * 173 mg/1 45 mg/1 (daily maximum)
001 1/2010 TSS * 92 mg/1 30 mg/1 (monthly average)
* Denotes civil penalty assessment

STATE OF NORTH CAROLINA DEPARTMENT OF ENVIRONMENT
AND NATURAL RESOURCES
COUNTY OF GASTON
IN THE MATTER OF ASSESSMENT ) WAIVER OF RIGHT TO AN
OF CIVIL PENALTY AGAINST ) ADMINISTRATIVE HEARING AND
AQUA NORTH CAROLINA, INC. ) STIPULATION OF FACTS
PERMIT NO.NC0086142 )
FILE NO. LV-2010-0114
Having been assessed civil penalties totaling$ 522.87 for violation(s) as set forth in the assessment
document of the Division of Water Quality dated April 26, 2010,the undersigned, desiring to seek remission of
the civil penalties, does hereby waive the right to an administrative hearing in the above-stated matter and does
stipulate that the facts are as alleged in the assessment document. The undersigned further understands that all
evidence presented in support of remission of this civil penalty must be submitted to the Director of the
Division of Water Quality within 30 days of receipt of the notice of assessment. No new evidence in support of
a remission request will be allowed after 30 days from the receipt of the notice of assessment.
This the day of , 2010
BY
ADDRESS
TELEPHONE

JUSTIFICATION FOR REMISSION REQUEST
DWQ Case Number: LV-2010-0114
Assessed Party: Aqua North Carolina,Inc.
County: Gaston
Permit Number: NC0086142
Amount Assessed: $522.87
Please use this form when requesting remission of this civil penalty. You must also complete the "Request For
Remission, Waiver of Right to an Administrative Hearing, and Stipulation of Facts" form to request remission
of this civil penalty. You should attach any documents that you believe support your request and are necessary
for the Director to consider in evaluating your request for remission. Please be aware that a request for
remission is limited to consideration of the five factors listed below as they may relate to the reasonableness of
the amount of the civil penalty assessed. Requesting remission is not the proper procedure for contesting
whether the violation(s) occurred or the accuracy of any of the factual statements contained in the civil penalty
assessment document. Pursuant to N.C.G.S. § 143B-282.1(c), remission of a civil penalty may be granted only
when one or more of the following five factors applies. Please check each factor that you believe applies to
your case and provide a detailed explanation, including copies of supporting documents, as to why the factor
applies (attach additional pages as needed).
(a) one or more of the civil penalty assessment factors in N.C.G.S. 143B-282.1(b)were wrongfully
applied to the detriment of the petitioner (the assessment factors are listed in the civil penalty assessment
document);
(b) the violator promptly abated continuing environmental damage resulting from the violation (i.e.,
explain the steps that you took to correct the violation and prevent future occurrences);
(c) the violation was inadvertent or a result of an accident (i.e., explain why the violation was
unavoidable or something you could not prevent or prepare for);
(d) the violator had not been assessed civil penalties for any previous violations;
(e) payment of the civil penalty will prevent payment for the remaining necessary remedial actions
(i.e., explain how payment of the civil penalty will prevent you from performing the activities necessary to
achieve compliance).
EXPLANATION: (use additional pages as necessary)

NORTH CAROLINA DIVISION OF WATER QUALITY
Violator: Aqua North Carolina, Inc.
Facility: Oakley Park WTP
County: Gaston
Case Number: LV-2010-0114
Permit Number: NC0086142
ASSESSMENT FACTORS
1) The degree and extent of harm to the natural resources of the State,to the public health, or to
private property resulting from the violation;
No harm has been documented. Total suspended solids (TSS) in excess of permit limits would be
predicted to cause water quality impacts to the receiving stream. Aquatic life was likely to be affected
by the reduction in dissolved oxygen, increased turbidity, and damage to the gills and eggs of aquatic
organisms.
2) The duration and gravity of the violation;
There have been six (6) previous civil penalty assessments against the facility during May - December
2009 for TSS limit violations. On January 11, 2010, TSS was reported at 173 mg/1 (284% over the daily
maximum permit limit) and the monthly average was reported as 92 mg/1 (207%over the permitted
monthly average limit).
3) The effect on ground or surface water quantity or quality or on air quality;
No effect on ground water or air quantity or quality are expected. Best usage of the surface water,
McGill Branch, a class C water in the Catawba River Basin, has most likely been impacted by the
discharge. TSS in the discharge in the amount reported on the monthly self-monitoring report for
January 2010 would likely cause a lowered instream oxygen concentration, a significant increase in
turbidity, physical damage to aquatic life, and diminished populations of aquatic organisms.
4) The cost of rectifying the damage;
The cost is unknown.
5) The amount of money saved by noncompliance;
An exact monetary amount is not known.
6) Whether the violation was committed willfully or intentionally;
The violations do not appear to be willful or intentional.

7) The prior record of the violator in complying or failing to comply with programs over which the
Environmental Management Commission has regulatory authority; and
The facility has a poor compliance record.
Case Number Description
LV=2010-0310 TSS violations 5/09 paid 9/24/09 case closed
LV-2009-0319 TSS violations 6/09 paid 9/30/09 case closed
LV-2009-390 TSS violations 7/09 paid 11/17/09 case closed
LV-2010-0016 TSS violations 10/09 paid 2/3/10 case closed
LV-2010-0068 TSS violations 11/09 paid 3/17/10 case closed
LV-2010-0090 TSS violations 12/09 paid 4/8/10 case closed
8) The cost to the State of the enforcement procedures.
Staff preparation of enforcement package: 1 hour at $32.54/hour
SWP Regional Supervisor review: 1 hour at $37.83/hour
Clerical Support: 1 hour at $15.00/hour
Total: $85.37
Date `(( RO Supervisor
J Division of Water Quality

MONITORING REPORT(MR)VIOLATIONS for: Report Date: 04/12/10 Page: 14 of 28
Permit: % MRs Between: 1-2010 and 1-2010 Region:Mooresville Violation Category:Limit Violation Program Category: NPDES WW
Facility Name: % Param Name: 'ro County:94, Subbasin: % Violation Action: °%S
Major Minor: %
PERMIT:NC0082694 FACILITY: Town of Dallas-Dallas WTP COUNTY:Gaston REGION: Mooresville
Limit Violation
MONITORING OUTFACE/ VIOLATION UNIT OF CALCULATED
REPORT PPI LOCATION PARAMETER DATE UENCY MEASURE LIMIT VALUE %OVER LIMIT VIOLATION TYPE VIOLATION ACTION
01-2010 001 Effluent Chlorine,Total Residual 01/20/10 Weekly ugh 28 68 142.86 Daily Maximum Exceeded None
01-2010 001 Effluent Chlorine al Residual 01/28/10 Weekly ug/I 28 46 64.29 Daily Maximum Exceeded No Action,BPJ
PERMIT:NC0086142 FACILITY: Aqua North Carolina Inc-Oakley Park WTP COUNTY:Gaston REGION: Mooresville
Limit Violation
MONITORING OUTFALL/ CALCULATED •
REPORT PPI LOCATION PARA LIMIT VALUE ^/0 OVER LIMIT VIOLATION TYPE VIOLATION ACTION
n / s: Di"
01-2010 001 Effluent Solid: / 7 —/ '1 45 173 284.44 Daily Maximum Exceeded None
Conci - (, (G.
/ (mod( 3/2. w
01-2010 001 Effluent So �iJ(7/ (it/1 v Q � VIZ — 1� 30 92 206.67 Monthly Average Exceeded None eS; 3 7
�� �' Lasf
69��1 `�CIt ,Q _ �( IQ ' ! SZZ• Y7 row/
/� i C COUNTY:Iredell REGION: Mooresville
PERMIT:NC0020591 FACILITY , (///C(Z ( =
Limit Violation 6i1 t, �a�Lkll( f/, J - ��
// (� 4- -.1 ' f� _---
MONITORING REPORT OU PPI / LOCATION PARAME `�v)7 irl b�� i �� ( (., L — / I LIMIT CALCULATED
VALUE ED%OVER LIMIT VIOLATION TYPE VIOLATION ACTION
/ I 66Z
01-2010 001 Effluent Chlorine I.4/-h2 f h �G 28 30 7.14 Daily Maximum Exceeded No Action,BPJ
01-2010 001 Effluent Chlorine, ._....,..,.,,,ai 01/08/10 5 X week ugh 28 36 28.57 Daily Maximum Exceeded No Action,BPJ
01-2010 001 Effluent Chlorine,T esidual 01/14/10 5 X week ugh 28 31 10.71 Daily Maximum Exceeded No Action,BPJ
01-2010 001 Effluent lorine,Total Residual 01/21/10 5 X week ug/I 28 30 7.14 Daily Maximum Exceeded No Action,BPJ

NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
April 8, 2010
THOMAS J ROBERTS •
•
AQUA NORTH CAROLINA INC
202 MACKENAN COURT •
CARY NC 27511
A!R49 ,
SUBJECT: Payment Acknowledgment
Civil Penalty Assessment •
Oakley Park WTP
Permit Number: NC0086142
Case Number: LV-2010-0090 •
Gaston County
Dear Mr. Roberts:
This letter is to acknowledge receipt of check number 341515 in the amount of $833.71 received from you
dated April 1, 2010. This payment satisfies in full the above civil assessment levied against the subject facility,
and this case has been closed. Payment of this penalty in no way precludes future action by this Division for
additional violations of the applicable Statutes, Regulations, or Permits.
If you have any questions, please call Robert L Sledge at 919-807-6394.
Sincerely,
ovonah D. Weeden
cc: Central Files
1617 Mail Service Center,Raleigh,North Carolina 27699-1617
Location:512 N.Salisbury St.Raleigh,North Carolina 27604 One
Phone:[phone] FAX:[phone] Customer Service:1-877-623-6748 NorthCarolina
Internet www.ncwaterquality.org jjll y�/j//
An Equal Opportunity t Affirmative Action Employer `s L•iIl a ly

1
7,k/
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
March 24, 2010
CERTIFIED MAIL 7008 1140 0002 2716 1169
RETURN RECEIPT REQUESTED
Thomas J Roberts
Aqua North Carolina, Inc.
202 Mackenan Court
Cary,North Carolina 27511
SUBJECT: Notice of Violation and Assessment of Civil
Penalty for Violations of N.C. General Statute
143-215.1(a)(6) and NPDES Permit No. NC0086142
Oakley Park WTP
Gaston County
Case No. LV-2010-0090
Dear Mr. Roberts:
This letter transmits a Notice of Violation and assessment of civil penalty in the amount of
- $833.71 ($750.00 civil penalty+ $83.71 enforcement costs) against Aqua North Carolina, Inc..
This assessment is based upon the following facts: A review has been conducted of the self-
monitoring data reported for December 2009. This review has shown the subject facility to be in
violation of the discharge limitations found in NPDES Permit No. NC0086142. The violations are
summarized in Attachment A to this letter.
Based upon the above facts, I conclude as a matter of law that Aqua North Carolina, Inc.
violated the terms, conditions, or requirements of NPDES Permit No.NC0086142 and North Carolina
General Statute (G.S.) 143-215.1(a)(6) in the manner and extent shown in Attachment A. A civil
penalty may be assessed in accordance with the maximums established by G.S. 143-215.6A(a)(2).
Based upon the above findings of fact and conclusions of law, and in accordance with authority
provided by the Secretary of the Department of Environment and Natural Resources and the Director
of the Division of Water Quality, I, Robert B. Krebs, Surface Water Protection Regional Supervisor •
• for the Mooresville Region, hereby make the following civil penalty assessment against Aqua North
Carolina, Inc.:
•
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115 One
Phone:[phone] Fax:[phone] Customer Service:1-877-623-6748 NorthCarolina
Internet http:Uportal,ncdenr.orghveblwq ����/N�/��
An Fnual rinnnrtnnity\Affirrnativn Artinn Fmnlnvnr_30d,• RarvrlarlH O n•d.Pnct(:nncmar naner lira

$ 100.00 For 1 of the two (2) violations of G.S. 143-215.1(a)(6) and
NPDES Permit No. NC0086142, by discharging waste into the
waters of the State in violation of the permit daily maximum
effluent limit for total suspended solids (TSS).
$ 625.00 For 2 of the two (2) violations of G.S. 143-215.1(a)(6)
and NPDES Permit No.NC0086142,by discharging waste into
the waters of the State in violation of the permit monthly average
effluent limit for total suspended solids (TSS).
$ 750.00 TOTAL CIVIL PENALTY
$ 83.71 Enforcement costs.
$ 833.71 TOTAL AMOUNT DUE
Pursuant to G.S. 143-215.6A(c), in determining the amount of the penalty I have taken into account the
Findings of Fact and Conclusions of Law and the factors set forth at G.S. 143B-282.1(b), which are:
(1) The degree and extent of harm to the natural resources of the State,to the public health, or to
private property resulting from the violations;
(2) The duration and gravity of the violations;
(3) The effect on ground or surface water quantity or quality or on air quality;
(4) The cost of rectifying the damage;
(5) The amount of money saved by noncompliance;
(6) Whether the violations were committed willfully or intentionally;
(7) The prior record of the violator in complying or failing to comply with programs over which
the Environmental Management Commission has regulatory authority; and
(8) The cost to the State of the enforcement procedures.
Within thirty days of receipt of this notice,you must do one of the following:
1. Submit payment of the penalty:
Payment should be made directly to the order of the Department of Environment and Natural
Resources (do not include waiver form). Payment of the penalty will not foreclose further
enforcement action for any continuing or new violation(s).
Please submit payment to the attention of:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR

• 2. Submit a written request for remission including a detailed justification for such request:
Please be aware that a request for remission is limited to consideration of the five factors listed
below as they may relate to the reasonableness of the amount of the penalty assessed. Requesting
remission is not the proper procedure for contesting whether the violation(s) occurred or the accuracy
of any of the factual statements contained in the civil penalty assessment document. Because a
remission request forecloses the option of an administrative hearing, such a request must be
accompanied by a waiver of your right to an administrative hearing and a stipulation that no factual or
legal issues are in dispute. Please prepare a detailed statement that establishes why you believe the
civil penalty should be remitted, and submit it to the Division of Water Quality at the address listed
below. In determining whether a remission request will be approved, the following factors shall be
considered:
(1) whether one or more of the civil penalty assessment factors in G.S. 143B-282.1(b)were
wrongfully applied to the detriment of the petitioner;
(2) whether the violator promptly abated continuing environmental damage resulting from
the violation;
(3) whether the violation was inadvertent or a result of an accident;
(4) whether the violator had been assessed civil penalties for any previous violations; or
(5) whether payment of the civil penalty will prevent payment for the remaining necessary
remedial actions.
Please note that all information presented in support of your request for remission must be
submitted in writing. The Director of the Division of Water Quality will review your evidence and
inform you of his decision in the matter of your remission request. The response will provide details
regarding case status, directions for payment, and provision for further appeal of the penalty to the
Environmental Management Commission's Committee on Civil Penalty Remissions (Committee).
Please be advised that the Committee cannot consider information that was not part of the original
remission request considered by the Director. Therefore, it is very important that you prepare a
complete and thorough statement in support of your request for remission.
In order to request remission, you must complete and submit the enclosed"Waiver of Right to
an Administrative Hearing and Stipulation of Facts"form within thirty(30) days of receipt of this
notice. The Division of Water Quality also requests that you complete and submit the enclosed
"Justification for Remission Request." Both forms should be submitted to the following address:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR
3. File a petition for an administrative hearing with the Office of Administrative Hearings:
If you wish to contest any statement in the attached assessment document you must file a
petition for an administrative hearing. You may obtain the petition form from the Office of

Administrative Hearings. You must file the petition with the Office of Administrative Hearings
within thirty (30) days of receipt of this notice. A petition is considered filed when it is received in
the Office of Administrative Hearings during normal office hours. The Office of Administrative
Hearings accepts filings Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.,
except for official state holidays. The petition may be filed by facsimile (fax) or electronic mail by an
attached file (with restrictions) -provided the signed original, one (1) copy and a filing fee (if a filing
fee is required by NCGS §150B-23.2) is received in the Office of Administrative Hearings within
seven(7) business days following the faxed or electronic transmission. You should contact the
Office of Administrative Hearings with all questions regarding the filing fee and/or the details of the
filing process. The mailing address and telephone and fax numbers for the Office of Administrative
Hearings are as follows:
Office of Administrative Hearings
6714 Mail Service Center
Raleigh,NC 27699-6714
Tel: [phone]
Fax: [phone]
One (1) copy of the petition must also be served on DENR as follows:
Mary Penny Thompson, General Counsel
DENR
1601 Mail Service Center
Raleigh,NC 27699-1601
Please indicate the case number(as found on page one of this letter) on the petition.
Failure to exercise one of the options above within thirty(30) days of receipt of this notice, as
evidenced by an internal date/time received stamp (not a postmark), will result in this matter being
referred to the Attorney General's Office for collection of the penalty through a civil action.
Please be advised that additional penalties may be assessed for violations that occur after the
review period of this assessment. If the violations are of a continuing nature, not related to operation
and/or maintenance problems, and you anticipate remedial construction activities,then you may wish
to consider applying for a Special Order by Consent. Ifyou have any questions about this civil penalty
assessment or a Special Order by Consent,please contact the Water Quality Section staff of the
Mooresville Regional Office at(704) 663-1699.
3A-Y Lvr o
( ate) Robert B. Krebs
Regional Supervisor
Surface Water Protection
Mooresville Regional Office
Division of Water Quality

"1 44friliwr"
ATTACHMENTS
cc: Water Quality Regional Supervisor w/attachments
Compliance/Enforcement File w/attachments
Central Files w/attachments
rb/ma
,•
•
•
r,
•
•
1.Git •

ATTACHMENT A
CASE NO. LV-2010-0090
Outfall Parameter Reported Value Permit Limit
001 TSS 76.0 mg/L* 45.0 mg/L (Daily maximum)
002 TSS 50.0 mg/L 45.0 mg/L (Daily maximum)
001 TSS 45.4 mg/L* 30.0 mg/L (Monthly average)
002 TSS 36.7 mg/L* 30.0 mg/L (Monthly average)
* Denotes civil penalty assessment

STATE OF NORTH CAROLINA DEPARTMENT OF ENVIRONMENT
AND NATURAL RESOURCES
COUNTY OF GASTON
IN THE MATTER OF ASSESSMENT ) WAIVER OF RIGHT TO AN
OF CIVIL PENALTY AGAINST ) ADMINISTRATIVE HEARING AND
AQUA NORTH CAROLINA, INC. ) STIPULATION OF FACTS
PERMIT NO. NC0086142 )
FILE NO. LV-2010-0090
Having been assessed civil penalties totaling $833.71 for violation(s) as set forth in the
assessment document of the Division of Water Quality dated March 24, 2010, the undersigned,
desiring to seek remission of the civil penalties, does hereby waive the right to an administrative
hearing in the above-stated matter and does stipulate that the facts are as alleged in the assessment
document. The undersigned further understands that all evidence presented in support of remission of
this civil penalty must be submitted to the Director of the Division of Water Quality within 30 days of
receipt of the notice of assessment. No new evidence in support of a remission request will be allowed
after 30 days from the receipt of the notice of assessment.
•
This the day of , 2010
BY
ADDRESS
•
TELEPHONE

JUSTIFICATION FOR REMISSION REQUEST
DWQ Case Number: LV-2010-0090
Assessed Party: Aqua North Carolina, Inc.
County: Gaston
Permit Number: NC0086142
Amount Assessed: $833.71
Please use this form when requesting remission of this civil penalty. You must also complete the
"Request For Remission, Waiver of Right to an Administrative Hearing, and Stipulation of Facts"
form to request remission of this civil penalty. You should attach any documents that you believe
support your request and are necessary for the Director to consider in evaluating your request for
remission. Please be aware that a request for remission is limited to consideration of the five factors
listed below as they may relate to the reasonableness of the amount of the civil penalty assessed.
Requesting remission is not the proper procedure for contesting whether the violation(s) occurred or
the accuracy of any of the factual statements contained in the civil penalty assessment document.
Pursuant to N.C.G.S. § 143B-282.1(c), remission of a civil penalty may be granted only when one or
more of the following five factors applies. Please check each factor that you believe applies to your
case and provide a detailed explanation, including copies of supporting documents, as to why the
factor applies (attach additional pages as needed).
(a) one or more of the civil penalty assessment factors in N.C.G.S. 143B-282.1(b) were
wrongfully applied to the detriment of the petitioner (the assessment factors are listed in the civil
penalty assessment document);
(b) the violator promptly abated continuing environmental damage resulting from the
violation (i.e., explain the steps that you took to correct the violation and prevent future occurrences);
(c) the violation was inadvertent or a result of an accident (i.e., explain why the violation
was unavoidable or something you could not prevent or prepare for);
(d) the violator had not been assessed civil penalties for any previous violations;
(e) payment of the civil penalty will prevent payment for the remaining necessary remedial
actions (i.e., explain how payment of the civil penalty will prevent you from performing the activities
necessary to achieve compliance).
EXPLANATION: (use additional pages as necessary)

NORTH CAROLINA DIVISION OF WATER QUALITY
ASSESSMENT FACTORS
Violator: Aqua North Carolina, Inc.
Facility: Oakley Park WTP
County: Gaston
Case Number: LV-2010-0090
Permit Number: NC0086142
1) The degree and extent of harm to the natural resources of the State, to the public health, or to
private property resulting from the violation;
The TSS concentration of 76.0 mg/L at Outfall 001 on December 28, 2009, exceeded the daily
maximum permit limit of 45.0 mg/L. The monthly average TSS concentration of 45.4 mg/L for Outfall
001 exceeded the permit limit of 30.0 mg/L. The TSS concentration of 50.0 mg/L at Outfall 002 on
December 8, 2009, exceeded the daily maximum permit limit of 45.0 mg/L. The monthly average
TSS concentration of 36.7 mg/L for Outfall 002 exceeded the permit limit of 30.0 mg/L.
2) The duration and gravity of the violation;
The TSS daily maximum permit limit was exceeded by 68.9% for Outfall 001 and 11.1% for Outfall
002; whereas, the TSS monthly average permit limit was exceeded by 51.3% for Outfall 001 and
22.2% for Outfall 002.
3) The effect on ground or surface water quantity or quality or on air quality;
The effect on the receiving stream is unknown as in-stream monitoring is not required by NC0086142.
Increased suspended solids increase the water temperature, thus reducing the amount of oxygen in
water harming aquatic life. Suspended solids also reduce the amount of natural sunlight that
penetrates through the water, further decreasing oxygen production and photosynthesis. In addition,
high levels of solids can kill fish by clogging their gills, lowering their resistance to disease, and
smothering their eggs.
4) The cost of rectifying the damage;
The cost is unknown.
5) The amount of money saved by noncompliance;
The amount of money saved by noncompliance is unknown.
6) Whether the violation was committed willfully or intentionally;
The Division of Water Quality has no evidence that the violations were committed willfully or
intentionally. The permittee does not note a cause for the exceedances on the DMR.
7) The prior record of the violator in complying or failing to comply with programs over which the
Environmental Management Commission has regulatory authority; and
There have been only five other CPAs against Aqua North Carolina, Inc. for their Oakley Park WTP
during the life of the permit with all five issued in the past twelve months as detailed below.

Case Number Description
LV-2010-0068 $433.71 LV for total suspended solids. Penalty was paid.
LV-2010-0016 $333.71 LV for total suspended solids. Penalty was paid.
LV-2009-0390 $433.71 LV for total suspended solids. Penalty was paid.
LV-2009-0319 . $433.64 LV for total suspended solids. Penalty was paid.
LV-2009-0310 $433.64 LV for total suspended solids. Penalty was paid.
8) The cost to the State of the enforcement procedures.
The cost to the Mooresville regional Office was $83.71.
3/2-A/fro
Date Robert B. Krebs•
Surface Water Protection
Regional Supervisor, Mooresville
Division of Water Quality

•
MONITORING REPORT(MR)VIOLATIONS for: Report Date: 03/15/10 Page: 12 of 29
— .:: .,'r . N ".,t re”, wMrtF.'I vz i' -, .;'tW 4 v--4","+..,,,r7.r, r wv7,3.rv.,eA. ,-7,,,, ,,,-p;. 'iA r 4..abSiroM,,ft,}s�?tE,y W r . AI
.:•. ,.,.^„� �.r.. �a.,�,.,,x ass:sssw+�5,an t �Rtvyv- ,c- .,:• Y, r'R P 8W zr, .
.Permit:'% •'MRs Between:•12-2009< and 12-2009' Region:Mooresville•' •. Violation Category:Limit Violation • Program Category:NPDES WtN
r.Facility Name: % Param Name:% County:% Subbasin:% Violation Action:% `r
` Major Minor
i , , , .6 .,,. ,a
PERMIT:NC0086142 FACILITY: Aqua North Carolina Inc-Oakley Park WTP COUNTY:Gaston REGION: Mooresville
Limit Violation 1,..Nr— 0‘,Vt 0— cX l 0
MONITORING OUTFALL/ VIOLATION UNIT OF CALCULATED
REPORT PPI LOCATION PARAMETER DATE FREQUENCY MEASURE LIMIT VALUE %OVER LIMIT VIOLATION TYPE VIOLATION ACTION
12-2009 001 Effluent Solids,Total Suspended- 12/28/09 2 X month mg/I 45\,/ 76 68.89 Daily Maximum Exceeded None 4 t
Concentration �y
12-2009 001 Effluent Solids,Total Suspended- 12/31/09 2 X month mg/I 30✓ 45.4 51.33 Monthly Average Exceeded None IP a1 •
Concentration
12-2009 002 Effluent Solids,Total Suspended- 12/08/09 2 X month mg/I 45 V 50 11.11 Daily Maximum Exceeded None `t' 0
Concentration
12-2009 002 Effluent Solids,Total Suspended- 12/31/09 2 X month mg/I 301 36.65 22.17 Monthly Average Exceeded None 4 -
Concentration • jam.-Cs-
ltx;-} - (c- 6. )t (L.tc_ r.0 Pr , - --. ,', i.wa-4i t L--e-e= I. a5 e:3_- 1
PERMIT:NC0005126 FACILITY: Tyson Poultry Inc-Har • , . . t COUNTY:Iredell ION: Mooresville t
Li Violation
MONITO NG OUTFALL/ IOLATION UNIT OF CALCULATED
REP T PPI LOC'TION PARAMETER DATE FREQUENCY MEASURE LIMIT VALUE o/0 OVE LIMIT VIOLATION TYPE VIOLATION ACTION
12- 009 001 Efflu•nt Nitrogen,Ammonia Total(as 12/01/09 Weekly lbs/day 231.7 412.6 7 .08 Daily Maximum Exceeded None
N)-Quantity Daily
12 2009 001 Efflue It Nitrogen,Total(as N)- 12/01/09 Weekly mg/I 194 300.5 54.9 Daily Maximum Exceeded None
Concentration
1 -2009 001 Effluen Nitrogen,Total(as N)- 12/09/09 Weekly mg/I 194 248.5 28.09 Daily Maximum Exceeded None
Concentration
1 -2009 001 Effluent Nitrogen,Total(as N)- 12/15/09 Weekly ./I 194 199. 2.84 Daily Maximum Exceeded N e
oncentration
12-2009 001 Effluent Nit .•en,Total(as - 12/31/09 Weekly mg/I 136.92 2.18 Monthly Average Exceeded None
Conce

Aiikr•
•
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
March 17, 2010
THOMAS J ROBERTS
AQUA NORTH CAROLINA INC
202 MACKENAN COURT
CARY NC 27511 InAR 2 4 2010
SUBJECT: Payment Acknowledgment
Civil Penalty Assessment
Oakley Park WTP •
•
Permit Number: NC0086142
Case Number: LV-2010-0068
Gaston County
Dear :
This letter is to acknowledge receipt of check number 337433 in the amount of$433.71 received from you
dated March 11, 2010. This payment satisfies in full the above civil assessment levied against the subject
facility, and this case has been closed. Payment of this penalty in no way precludes future action by this
Division for additional violations of the applicable Statutes, Regulations, or Permits.
If you have any questions,please call Robert L Sledge at 919-807-6398.
Sincerely,
ovonah D. Weeden
cc: Central Files
ervisor
1617 Mail Service Center,Raleigh,North Carolina 27699-1617
Location:512 N.Salisbury St.Raleigh,North Carolina 27604 One
Phone:[phone] FAX:[phone]\Customer Service:1-877-623-6748 North Carolina
Internet www.ncwaterquality.org Natural
An Equal Opportunity\Affirmative Action Employer

A •.A,
•
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
February 26, 2010
CERTIFIED MAIL 7008 1140 0002 2716 1107
•
RETURN RECEIPT REQUESTED
Thomas J Roberts
Aqua North Carolina, Inc.
202 Mackenan Court
Cary,North Carolina 27511
SUBJECT: Notice of Violation and Assessment of Civil
Penalty for Violations of N.C. General Statute
143-215.1(a)(6) and NPDES Permit No. NC0086142
Oakley Park WTP
Gaston County
Case No. LV-2010-0068
Dear Mr. Roberts:
This letter transmits a Notice of Violation and assessment of civil penalty in the amount of
$433.71 ($350.00 civil penalty+ $83.71 enforcement costs) against Aqua North Carolina, Inc..
This assessment is based upon the following facts: A review has been conducted of the self-
monitoring data reported for November 2009. This review has shown the subject facility to be in
violation of the discharge limitations found in NPDES Permit No.NC0086142. The violations are
summarized in Attachment A to this letter.
Based upon the above facts, I conclude as a matter of law that Aqua North Carolina, Inc.
violated the terms, conditions, or requirements of NPDES Permit No.NC0086142 and North Carolina
General Statute (G.S.) 143-215.1(a)(6) in the manner and extent shown in Attachment A. A civil
penalty may be assessed in accordance with the maximums established by G.S. 143-215.6A(a)(2).
Based upon the above findings of fact and conclusions of law, and in accordance with authority
provided by the Secretary of the Department of Environment and Natural Resources and the Director
of the Division of Water Quality, I, Robert B. Krebs, Surface Water Protection Regional Supervisor
for the Mooresville Region, hereby make the following civil penalty assessment against Aqua North
Carolina, Inc.:
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115 One
Phone:[phone] Fax:[phone]\Customer Service:1-877-623-6748 NorthCarolina•
Internet:www.ncwaterquality.org Natl!"al&

$ 100.00 For 1 of the two (2) violations of G.S. 143-215.1(a)(6) and
NPDES Permit No. NC0086142, by discharging waste into the
waters of the State in violation of the permit daily maximum
effluent limit for total suspended solids (TSS).
$ 250.00 For 1 of the one (1)violation of G.S. 143-215.1(a)(6) and
NPDES Permit No.NC0086142, by discharging waste into the
waters of the State in violation of the permit monthly average
effluent limit for total suspended solids.
$ 350.00 TOTAL CIVIL PENALTY
$ 83.71 Enforcement costs.
$ 433.71 TOTAL AMOUNT DUE
Pursuant to G.S. 143-215.6A(c), in determining the amount of the penalty I have taken into account the
Findings of Fact and Conclusions of Law and the factors set forth at G.S. 143B-282.1(b), which are:
(1) The degree and extent of harm to the natural resources of the State, to the public health, or to
private property resulting from the violations;
(2) The duration and gravity of the violations;
(3) The effect on ground or surface water quantity or quality or on air quality;
(4) The cost of rectifying the damage;
(5) The amount of money saved by noncompliance; •
(6) Whether the violations were committed willfully or intentionally;
(7) The prior record of the violator in complying or failing to comply with programs over which
the Environmental Management Commission has regulatory authority; and
(8) The cost to the State of the enforcement procedures.
Within thirty days of receipt of this notice,you must do one of the following:
1. Submit payment of the penalty:
Payment should be made directly to the order of the Department of Environment and Natural
Resources (do not include waiver form). Payment of the penalty will not foreclose further
enforcement action for any continuing or new violation(s).
Please submit payment to the attention of:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR

•
2. Submit a written request for remission including a detailed justification for such request:
Please be aware that a request for remission is limited to consideration of the five factors listed
below as they may relate to the reasonableness of the amount of the penalty assessed. Requesting
remission is not the proper procedure for contesting whether the violation(s) occurred or the accuracy
of any of the factual statements contained in the civil penalty assessment document. Because a
remission request forecloses the option of an administrative hearing, such a request must be
accompanied by a waiver of your right to an administrative hearing and a stipulation that no factual or
legal issues are in dispute. Please prepare a detailed statement that establishes why you believe the
civil penalty should be remitted, and submit it to the Division of Water Quality at the address listed
below. In determining whether a remission request will be approved, the following factors shall be
considered:
(1) whether one or more of the civil penalty assessment factors in G.S. 143B-282.1(b) were
wrongfully applied to the detriment of the petitioner;
(2) whether the violator promptly abated continuing environmental damage resulting from
the violation;
(3) whether the violation was inadvertent or a result of an accident;
(4) whether the violator had been assessed civil penalties for any previous violations; or
(5) whether payment of the civil penalty will prevent payment for the remaining necessary
remedial actions.
Please note that all information presented in support of your request for remission must be
submitted in writing. The Director of the Division of Water Quality will review your evidence and
inform you of his decision in the matter of your remission request. The response will provide details
regarding case status, directions for payment, and provision for further appeal of the penalty to the
Environmental Management Commission's Committee on Civil Penalty Remissions (Committee).
Please be advised that the Committee cannot consider information that was not part of the original
remission request considered by the Director. Therefore, it is very important that you prepare a
complete and thorough statement in support of your request for remission.
In order to request remission, you must complete and submit the enclosed"Waiver of Right to
an Administrative Hearing and Stipulation of Facts" form within thirty(30) days of receipt of this
notice. The Division of Water Quality also requests that you complete and submit the enclosed
"Justification for Remission Request." Both forms should be submitted to the following address:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR
3. File a petition for an administrative hearing with the Office of Administrative Hearings:
If you wish to contest any statement in the attached assessment document you must file a
petition for an administrative hearing. You may obtain the petition form from the Office of

Administrative Hearings. You must file the petition with the Office of Administrative Hearings
within thirty (30) days of receipt of this notice. A petition is considered filed when it is received in
the Office of Administrative Hearings during normal office hours. The Office of Administrative
Hearings accepts filings Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.,
except for official state holidays. The petition may be filed by facsimile (fax) or electronic mail by an
attached file (with restrictions) -provided the signed original, one (1) copy and a filing fee (if a filing
fee is required by NCGS §150B-23.2) is received in the Office of Administrative Hearings within
seven (7) business days following the faxed or electronic transmission. You should contact the
Office of Administrative Hearings with all questions regarding the filing fee and/or the details of the
filing process. The mailing address and telephone and fax numbers for the Office of Administrative
Hearings are as follows:
Office of Administrative Hearings
6714 Mail Service Center
Raleigh,NC 27699-6714
Tel: [phone]
Fax: [phone]
One (1) copy of the petition must also be served on DENR as follows:
Mary Penny Thompson, General Counsel
DENR
1601 Mail Service Center
Raleigh,NC 27699-1601
Please indicate the case number(as found on page one of this letter) on the petition.
Failure to exercise one of the options above within thirty(30) days of receipt of this notice, as
evidenced by an internal date/time received stamp (not a postmark),will result in this matter being
referred to the Attorney General's Office for collection of the penalty through a civil action.
Please be advised that additional penalties may be assessed for violations that occur after the
review period of this assessment. If the violations are of a continuing nature, not related to operation
and/or maintenance problems, and you anticipate remedial construction activities, then you may wish
to consider applying for a Special Order by Consent. If you have any questions about this civil penalty
assessment or a Special Order by Consent, please contact the Water Quality Section staff of the
Mooresville Regional Office at(704) 663-1699.
/ /z0:d
(Date) Robert B. Krebs
Regional Supervisor
Surface Water Protection
Mooresville Regional Office
Division of Water Quality

r
ATTACHMENTS
cc: Water Quality Regional Supervisor wf attachments
Compliance/Enforcement File w/attachments
Central Files wl attachments
rb/ma

ATTACHMENT A
CASE NO. LV-2010-0016
Outfall Parameter Reported Value Permit Limit
001 TSS 49.0 mg/L 45.0 mg/L (Daily maximum)
001 TSS 152.0 mg/L* 45.0 mg/L (Daily maximum)
001 TSS 100.5 mg/L* 30.0 mg/L (Monthly average)
* Denotes civil penalty assessment

,
STATE OF NORTH CAROLINA DEPARTMENT OF ENVIRONMENT
AND NATURAL RESOURCES
COUNTY OF GASTON
IN THE MATTER OF ASSESSMENT ) WAIVER OF RIGHT TO AN
OF CIVIL PENALTY AGAINST ) ADMINISTRATIVE HEARING AND
AQUA NORTH CAROLINA, INC. ) STIPULATION OF FACTS
PERMIT NO.NC0086142 )
FILE NO. LV-2010-0068
Having been assessed civil penalties totaling $433.71 for violation(s) as set forth in the
assessment document of the Division of Water Quality dated February 26, 2010,the undersigned,
desiring to seek remission of the civil penalties, does hereby waive the right to an administrative
hearing in the above-stated matter and does stipulate that the facts are as alleged in the assessment
document. The undersigned further understands that all evidence presented in support of remission of
this civil penalty must be submitted to the Director of the Division of Water Quality within 30 days of
receipt of the notice of assessment. No new evidence in support of a remission request will be allowed
after 30 days from the receipt of the notice of assessment.
This the day of , 2010
BY
ADDRESS
TELEPHONE

JUSTIFICATION FOR REMISSION REQUEST
DWQ Case Number: LV-2010-0068
Assessed Party: Aqua North Carolina, Inc.
County: Gaston
Permit Number: NC0086142
Amount Assessed: $433.71
Please use this form when requesting remission of this civil penalty. You must also complete the
"Request For Remission, Waiver of Right to an Administrative Hearing, and Stipulation of Facts"
form to request remission of this civil penalty. You should attach any documents that you believe
support your request and are necessary for the Director to consider in evaluating your request for
remission. Please be aware that a request for remission is limited to consideration of the five factors
listed below as they may relate to the reasonableness of the amount.of the civil penalty assessed.
Requesting remission is not the proper procedure for contesting whether the violation(s) occurred or
the accuracy of any of the factual statements contained in the civil penalty assessment document.
Pursuant to N.C.G.S. § 143B-282.1(c), remission of a civil penalty may be granted only when one or
more of the following five factors applies. Please check each factor that you believe applies to your
case and provide a detailed explanation, including copies of supporting documents, as to why the
factor applies (attach additional pages as needed).
(a) one or more of the civil penalty assessment factors in N.C.G.S. 143B-282.1(b) were
wrongfully applied to the detriment of the petitioner (the assessment factors are listed in the civil
penalty assessment document);
(b) the violator promptly abated continuing environmental damage resulting from the
violation (i.e., explain the steps that you took to correct the violation and prevent future occurrences);
(c) the violation was inadvertent or a result of an accident (i.e., explain why the violation
was unavoidable or something you could not prevent or prepare for);
(d) the violator had not been assessed civil penalties for any previous violations;
(e) payment of the civil penalty will prevent payment for the remaining necessary remedial
actions (i.e., explain how payment of the civil penalty will prevent you from performing the activities
necessary to achieve compliance).
EXPLANATION: (use additional pages as necessary)

•
MONITORING REPORT(MR)VIOLATIONS for: Report Date: 02/18/10 Page: 10 of 26
.w ,' ,.: �FAr `t .`. °N�3 ",4, "..�: a a,aty3,r:..: i ,., :'• o-s: ,.,,..,,� s� a s•e ,Y,. �n ',t » `' ..ez
tic.a''' ' L! n#r,,}55 .,;. , ,;t{•, .,. .... - ,. ®,^.,-'.• t .. .:. -7HR'Vloiatior Cate ,., r a*,, ,F
;F-P rtrlt ,°, c;, �., .,r } � ;, i25Bntwean �71=2000 '� aid� '#1;�LOe r, eglnn,Manr`esvl l� ,.. 9 ry. ImlfiVio(atlo . Program Category: NPDE�WW
Facility Name,.afb 'Param Name %a County+°fo ,, Subbaslri:'%Q 'Violation Action: °fo
y S 9 1 t a x h - 3
fMa'or .M or.' � � �-E, .� _r..
�. � 7 ��.`s,;`.� x- �, u :.�i., i+, f .�T; � ra xr s- 4 �.
a k, r Je: ,i,kt�y.n -,m s �rvb#i °ae c.a fi .'£:r., *a.. • . sJ. i -'' P cr: -.v w'�` c._":"Isi r/ ,�+ a s;, ,F'r �4_ J f S
• ..� ��'i ":.." ",`iC�`+ '�ir�: svamc�u. `. .a�..>�a,�.-G�.c,�rC.,. fix..•.tivae�ln��+.,r f
PERMIT:NC0086142 FACILITY: Aqua North Carolina Inc-Oakley Park WTP COUNTY:Gaston REGION: Mooresville
Limit Violation ,-"�r-- 9' -tC,--- CC-)6 '
MONITORING OUTFALL/ VIOLATION UNIT OF CALCULATED cl
REPORT PPI LOCATION PARAMETER DATE FREQUENCY MEASURE LIMIT VALUE VIOLATION TYPE VIOLATION ACTION
11 -2009 001 Effluent Solids,Total Suspended- 11/02/09 2 X month mg/I 45 49 E�.`1 Daily Maximum Exceeded None *C
Concentration
11 -2009 001 Effluent Solids,Total Suspended- 11/16/09 2 X month mg/I 45 152;ZVJ1•`�"Daily Maximum Exceeded None ��
Concentration _
11 -2009 001 Effluent Solids,Total Suspended- 11/30/09 2 X month mg/I 30 100.5 mo w'" Monthly Average Exceeded None '
Concentration — 4-
PERMIT:NC0005126 FACILITY: Tyson Poultry Inc-Harmony plant COUNTY:Iredell REGION: Mooresvil ? .�
Limit VI ation \\ /
•
MONITORING •UTFALL/ VIOLATION UNIT OF CALCULATED
REPORT PPI LO••TION PARAMETER DATE FREQU NCY MEASURE LIMI VALUE VIOLATION TYPE VIO •TIONACTION
11 -200- 001 E uent Nitrogen,Ammonia tal(as 11/17/09 Weekly lbs/day 23 .7 403.65 Daily Maximum Exceeded No e
N)-Quantity Daily
11 -2$$9 001 E uent Nitrogen,Ammonia T tal(as 11/24/09 Weekly lbs/day 2 1.7 381.9 Daily Maximum Exceeded one
N)-Quantity Daily
11 -2119 001 Effl ent Nitrogen,Ammonia T al(as 11/30/09 Weekly lbs/day 1 5.9 232.49 Monthly Average Exceeded None
N)-Quantity Daily
•
11 -2119 001 Effl -nt Nitrogen,Total(as N)- 11/17/09 Weekly mg/I 194 251.2 Daily Maximum Exceeded None
Concentration
11 -2909 001 Efflu= t Nitrogen,Total(as N) 11/24/09 Weekly mg/I 194 277.5 Daily Maximum Exceeded None
Concentration
11 - 009 001 Effluen Nitrogen,Total(as - 11/30/09 Weekly mg/I 134 177.3 Monthly Average Exce 'ded None
Concentration

NORTH CAROLINA DIVISION OF WATER QUALITY
ASSESSMENT FACTORS
Violator: Aqua North Carolina, Inc.
Facility: Oakley Park WTP
County: Gaston
Case Number: LV-2010-0068
Permit Number: NC0086142
1) The degree and extent of harm to the natural resources of the State, to the public health, or to
private property resulting from the violation;
The TSS daily maximum concentration of 49.0 mg/L and 152.0 mg/L on November 2nd and 16th
exceeded the permit limit of 45.0 mg/L. The TSS monthly average concentration of 100.5 mg/L
exceeded the permit limit of 30.0 mg/L.
2) The duration and gravity of the violation;
The TSS daily maximum permit limit was exceeded by 8.9% and 237.8% on November 2nd and 16th
respectively; whereas, the TSS monthly average permit limit was exceeded by 235.0%.
3) The effect on ground or surface water quantity or quality or on air quality;
The effect on the receiving stream is unknown as in-stream monitoring is not required by NC0086142.
Increased suspended solids increase the water temperature, thus reducing the amount of oxygen in
water harming aquatic life. They also reduce the amount of natural sunlight that penetrates through
the water, further decreasing oxygen production and photosynthesis. In addition, high levels of solids
can kill fish by clogging their gills, lowering their resistance to disease, and smothering their eggs.
4) The cost of rectifying the damage;
The cost is unknown.
5) The amount of money saved by noncompliance;
The amount of money saved by noncompliance is unknown.
6) Whether the violation was committed willfully or intentionally;
The Division of Water Quality has no evidence that the violations were committed willfully or
intentionally. The permittee does not note a cause for the exceedances on the DMR.
7) The prior record of the violator in complying or failing to comply with programs over which the
Environmental Management Commission has regulatory authority; and
There have been only four other CPAs against Aqua North Carolina, Inc. for their Oakley Park WTP
during the life of the permit with all four issued in the past twelve months as detailed below.

Case Number Description
LV-2010-0016 $333.71 LV for total suspended solids. Penalty has been paid in full.
LV-2009-0390 $433.71 LV for total suspended solids. Penalty has been paid in full.
LV-2009-0319 $433.64 LV for total suspended solids. Penalty has been paid in full.
LV-2009-0310 $433.64 LV for total suspended solids. Penalty has been paid in full.
8) The cost to the State of the enforcement procedures.
The cost to the Mooresville regional Office was $83.71.
Date Robert B. Krebs
Surface Water Protection
Regional Supervisor, Mooresville
Division of Water Quality

Al9c:rip:A
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
February 4, 2010
THOMAS J ROBERTS
AQUA NORTH CAROLINA INC "• •. .
202 MACKENAN COURT
CARY NC 27511
SUBJECT: Payment Acknowledgment FEB " 8 2010
Civil Penalty Assessment
Oakley Park WTP
Permit Number: NC0086142
Case Number: LV-2010-0016
Gaston County
Dear Roberts:
This letter is to acknowledge receipt of check number 328451 in the amount of$333.71 received from you
dated January 21, 2010. This payment satisfies in full the above civil assessment levied against the subject
facility, and this case has been closed. Payment of this penalty in no way precludes future action by this
Division for additional violations of the applicable Statutes, Regulations, or Permits.
If you have any questions, please call Robert L Sledge at 919-807-6398.
Sincerely,
ovonah D. Weeden
cc: Central Files
k, e
1617 Mail Service Center,Raleigh,North Carolina 27699-1617
Location:512 N.Salisbury St.Raleigh,North Carolina 27604 One
Phone:[phone] FAX:[phone] Customer Service:1-877-623-6748 NorthCaroli a
Internet:www.ncwaterquality.org ^��}�1��N�j �-
An Equal Opportunity 1 Affirmative Action Employer ;V/ l i J

-11
Aie7‘
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
January 13, 2010
CERTIFIED MAIL 7008 1140 0002 2716 1022
RETURN RECEIPT REQUESTED
Thomas J Roberts
Aqua North Carolina, Inc.
202 Mackenan Court
Cary,North Carolina 27511
SUBJECT: Notice of Violation and Assessment of Civil
Penalty for Violations of N.C. General Statute
143-215.1(a)(6) and NPDES Permit No. NC0086142
Oakley Park WTP
Gaston County
Case No. LV-2010-0016 •
Dear Mr. Roberts:
This letter transmits a Notice of Violation and assessment of civil penalty in the amount of
$333.71 ($250.00 civil penalty+$83.71 enforcement costs) against Aqua North Carolina, Inc..
This assessment is based upon the following facts: A review has been conducted of the self-
monitoring data reported for October 2009. This review has shown the subject facility to be in
violation of the discharge limitations found in NPDES Permit No.NC0086142. The violations are
summarized in Attachment A to this letter.
Based upon the above facts, I conclude as a matter of law that Aqua North Carolina, Inc.
violated the terms, conditions, or requirements of NPDES Permit No. NC0086142 and North Carolina
General Statute (G.S.) 143-215.1(a)(6) in the manner and extent shown in Attachment A. A civil
penalty may be assessed in accordance with the maximums established by G.S. 143-215.6A(a)(2).
Based upon the above findings of fact and conclusions of law, and in accordance with authority
provided by the Secretary of the Department of Environment and Natural Resources and the Diiector
of the Division of Water Quality, I, Robert B. Krebs, Surface Water Protection Regional Supe isor
for the Mooresville Region, hereby make the following civil penalty assessment against Aqua orth
Carolina, Inc.:
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115 One
Phone:[phone] Fax:[phone] Customer Service:1-877-623-6748 NorthCarolina
Internet:www.ncwaterquality.org ��t„wrihi

$ 0.00 For 1 of the one (1) violation of G.S. 143-215.1(a)(6) and
NPDES Permit No. NC0086142,by discharging waste into the
waters of the State in violation of the permit daily maximum
effluent limit for total suspended solids (TSS).
$ 250.00 For 1 of the one (1) violation of G.S. 143-215.1(a)(6) and
NPDES Permit No. NC0086142, by discharging waste into the
waters of the State in violation of the permit monthly average
effluent limit for total suspended solids.
$ 250.00 TOTAL CIVIL PENALTY
$ 83.71 Enforcement costs.
$ 333.71 TOTAL AMOUNT DUE
Pursuant to G.S. 143-215.6A(c), in determining the amount of the penalty I have taken into account the
Findings of Fact and Conclusions of Law and the factors set forth at G.S. 143B-282.1(b),which are:
(1) The degree and extent of harm to the natural resources of the State,to the public health, or to
private property resulting from the violations;
(2) The duration and gravity of the violations;
(3) The effect on ground or surface water quantity or quality or on air quality;
(4) The cost of rectifying the damage;
(5) The amount of money saved by noncompliance;
(6) Whether the violations were committed willfully or intentionally;
(7) The prior record of the violator in complying or failing to comply with programs over which
the Environmental Management Commission has regulatory authority; and
(8) The cost to the State of the enforcement procedures.
Within thirty days of receipt of this notice,you must do one of the following:
1. Submit payment of the penalty:
Payment should be made directly to the order of the Department of Environment and Natural
Resources (do not include waiver form). Payment of the penalty will not foreclose further
enforcement action for any continuing or new violation(s).
Please submit payment to the attention of:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR

2. Submit a written request for remission including a detailed justification for such request:
Please be aware that a request for remission is limited to consideration of the five factors listed
below as they may relate to the reasonableness of the amount of the penalty assessed. Requesting
remission is not the proper procedure for contesting whether the violation(s) occurred or the accuracy
of any of the factual statements contained in the civil penalty assessment document. Because a
remission request forecloses the option of an administrative hearing, such a request must be
accompanied by a waiver of your right to an administrative hearing and a stipulation that no factual or
legal issues are in dispute. Please prepare a detailed statement that establishes why you believe the
civil penalty should be remitted, and submit it to the Division of Water Quality at the address listed
below. In determining whether a remission request will be approved, the following factors shall be
considered:
(1) whether one or more of the civil penalty assessment factors in G.S. 143B-282.1(b)were
wrongfully applied to the detriment of the petitioner;
(2) whether the violator promptly abated continuing environmental damage resulting from
the violation;
(3) whether the violation was inadvertent or a result of an accident;
(4) whether the violator had been assessed civil penalties for any previous violations; or
(5) whether payment of the civil penalty will prevent payment for the remaining necessary
remedial actions.
Please note that all information presented in support of your request for remission must be
submitted in writing. The Director of the Division of Water Quality will review your evidence and
inform you of his decision in the matter of your remission request. The response will provide details
regarding case status, directions for payment, and provision for further appeal of the penalty to the
Environmental Management Commission's Committee on Civil Penalty Remissions (Committee).
Please be advised that the Committee cannot consider information that was not part of the original
remission request considered by the Director. Therefore, it is very important that you prepare a
complete and thorough statement in support of your request for remission.
In order to request remission, you must complete and submit the enclosed"Waiver of Right to
an Administrative Hearing and Stipulation of Facts" form within thirty(30) days of receipt of this
notice. The Division of Water Quality also requests that you complete and submit the enclosed
"Justification for Remission Request." Both forms should be submitted to the following address:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR
3. File a petition for an administrative hearing with the Office of Administrative Hearings:
If you wish to contest any statement in the attached assessment document you must file a
petition for an administrative hearing. You may obtain the petition form from the Office of

t s
Administrative Hearings. You must file the petition with the Office of Administrative Hearings
within thirty (30) days of receipt of this notice. A petition is considered filed when it is received in
the Office of Administrative Hearings during normal office hours. The Office of Administrative
Hearings accepts filings Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.,
except for official state holidays. The petition may be filed by facsimile (fax) or electronic mail by an
attached file (with restrictions) -provided the signed original, one (1) copy and a filing fee (if a filing
fee is required by NCGS §150B-23.2) is received in the Office of Administrative Hearings within
seven (7)business days following the faxed or electronic transmission. You should contact the
Office of Administrative Hearings with all questions regarding the filing fee and/or the details of the
filing process. The mailing address and telephone and fax numbers for the Office of Administrative
Hearings are as follows:
Office of Administrative Hearings
6714 Mail Service Center
Raleigh,NC 27699-6714
Tel: [phone]
Fax: [phone]
One (1) copy of the petition must also be served on DENR as follows:
Mary Penny Thompson, General Counsel
DENR
1601 Mail Service Center
Raleigh,NC 27699-1601
Please indicate the case number(as found on page one of this letter) on the petition.
Failure to exercise one of the options above within thirty (30) days of receipt of this notice, as
evidenced by an internal date/time received stamp (not a postmark), will result in this matter being
referred to the Attorney General's Office for collection of the penalty through a civil action.
Please be advised that additional penalties may be assessed for violations that occur after the
review period of this assessment. If the violations are of a continuing nature, not related to operation
and/or maintenance problems, and you anticipate remedial construction activities, then you may wish
to consider applying for a Special Order by Consent. If you have any questions about this civil penalty
assessment or a Special Order by Consent,please contact the Water Quality Section staff of the
Mooresville Regional Office at(704) 663-1699.
/ /Zo/o
(Date) Robert B. Krebs
Regional Supervisor
Surface Water Protection
Mooresville Regional Office
Division of Water Quality

ATTACHMENTS .
cc: Water Quality Regional Supervisor w/attachments
Compliance/Enforcement File w/attachments
Central Files w/attachments .
rb/ma
•
•
•

•
ATTACHMENT A
CASE NO. LV-2010-0016
Outfall Parameter Reported Value Permit Limit
001 TSS 51.0 mg/L 45.0 mg/L (Daily maximum)
001 TSS 38.9 mg/L* 30.0 mg/L (Monthly average)
* Denotes civil penalty assessment

r •
STATE OF NORTH CAROLINA DEPARTMENT OF ENVIRONMENT
AND NATURAL RESOURCES
COUNTY OF GASTON
IN THE MATTER OF ASSESSMENT ) WAIVER OF RIGHT TO AN
OF CIVIL PENALTY AGAINST ) ADMINISTRATIVE HEARING AND
AQUA NORTH CAROLINA, INC. ) STIPULATION OF FACTS
PERMIT NO.NC0086142 )
FILE NO. LV-2010-0016
Having been assessed civil penalties totaling $333.71 for violation(s) as set forth in the
assessment document of the Division of Water Quality dated January 13, 2010, the undersigned,
desiring to seek remission of the civil penalties, does hereby waive the right to an administrative
hearing in the above-stated matter and does stipulate that the facts are as alleged in the assessment
document. The undersigned further understands that all evidence presented in support of remission of
this civil penalty must be submitted to the Director of the Division of Water Quality within 30 days of
receipt of the notice of assessment. No new evidence in support of a remission request will be allowed
after 30 days from the receipt of the notice of assessment.
This the day of , 2010
BY
ADDRESS
TELEPHONE

JUSTIFICATION FOR REMISSION REQUEST
DWQ Case Number: LV-2010-0016
Assessed Party: Aqua North Carolina, Inc.
County: Gaston
Permit Number: NC0086142
Amount Assessed: $333.71
Please use this form when requesting remission of this civil penalty. You must also complete the
"Request For Remission, Waiver of Right to an Administrative Hearing, and Stipulation of Facts"
form to request remission of this civil penalty. You should attach any documents that you believe
support your request and are necessary for the Director to consider in evaluating your request for
remission. Please be aware that a request for remission is limited to consideration of the five factors
listed below as they may relate to the reasonableness of the amount of the civil penalty assessed.
Requesting remission is not the proper procedure for contesting whether the violation(s) occurred or
the accuracy of any of the factual statements contained in the civil penalty assessment document.
Pursuant to N.C.G.S. § 143B-282.1(c), remission of a civil penalty may be granted only when one or
more of the following five factors applies. Please check each factor that you believe applies to your
case and provide a detailed explanation, including copies of supporting documents, as to why the
factor applies (attach additional pages as needed).
(a) one or more of the civil penalty assessment factors in N.C.G.S. 143B-282.1(b) were
wrongfully applied to the detriment of the petitioner (the assessment factors are listed in the civil
penalty assessment document);
(b) the violator promptly abated continuing environmental damage resulting from the
violation (i.e., explain the steps that you took to correct the violation and prevent future occurrences);
(c) the violation was inadvertent or a result of an accident (i.e., explain why the violation
was unavoidable or something you could not prevent or prepare for);
(d) the violator had not been assessed civil penalties for any previous violations;
(e) payment of the civil penalty will prevent payment for the remaining necessary remedial
actions (i.e., explain how payment of the civil penalty will prevent you from performing the activities
necessary to achieve compliance).
EXPLANATION: (use additional pages as necessary)

•
NORTH CAROLINA DIVISION OF WATER QUALITY
Violator: Aqua North Carolina, Inc.
Facility: Oakley Park WTP
County: Gaston
Case Number: LV-2010-0016
Permit Number: NC0086142
ASSESSMENT FACTORS
1) The degree and extent of harm to the natural resources of the State, to the public health, or to
private property resulting from the violation;
The TSS daily maximum concentration of 51.0 mg/L on October 6, 2009, exceeded the permit limit of
45.0 mg/L. The TSS monthly average concentration of 38.9 mg/L exceeded the permit limit of 30.0
mg/L for the month of October 2009.
2) The duration and gravity of the violation;
The TSS daily maximum permit limit was exceeded by 13.3% on October 6, 2009; whereas, the TSS
monthly average permit limit was exceeded by 29.5%.
3) The effect on ground or surface water quantity or quality or on air quality;
The effect on the receiving stream is unknown as in-stream monitoring is not required by NC0086142.
Increased suspended solids increase the water temperature, thus reducing the amount of oxygen in
water harming aquatic life. They also reduce the amount of natural sunlight that penetrates through
the water, further decreasing oxygen production and photosynthesis. In addition, high levels of solids
can kill fish by clogging their gills, lowering their resistance to disease, and smothering their eggs.
4) The cost of rectifying the damage;
The cost is unknown.
5) The amount of money saved by noncompliance;
The amount of money saved by noncompliance is unknown.
6) Whether the violation was committed willfully or intentionally;
The Division of Water Quality has no evidence that the violations were committed willfully or
intentionally. The permittee notes that "they have been removing a lot of iron and manganese from
the raw water."
7) The prior record of the violator in complying or failing to comply with programs over which the
Environmental Management Commission has regulatory authority; and
There have been only three other CPAs against Aqua North Carolina, Inc.for their Oakley Park WTP
during the life of the permit with all three CPAs having been issued in the past twelve months as
detailed below.

Case Number Description
LV-2009-0390 $433.71 LV for total suspended solids. Penalty has been paid in full.
LV-2009-0319 $433.64 LV for total suspended solids. Penalty has been paid in full.
LV-2009-0310 $433.64 LV for total suspended solids. Penalty has been paid in full.
8) The cost to the State of the enforcement procedures.
The cost to the Mooresville regional Office was $83.71.
0k/249A
Date Robert B. Krebs
Surface Water Protection
Regional Supervisor
Division of Water Quality

MONITORING REPORT(MR)VIOLATIONS for: Report Date. 01/07/10 Page 10 of 26
Permit: % ; x MRs Between: 10-2009 , and 10-2009 . Region:Mooresville t '`Violation Category:Limit Violation - :Program Category: %: z '
Facility Name: % Param Name: % County:% Subbasin: % Violation Action: %' 1,�re•
Major Minor: % _.
PERMIT: NC0074799 FACILY: Pine obile Home Park- Pines Mobile H. - Par' COUNTY: Gaston REGION; Mooresville
Limit V nation ,---INA, {3.,C -‘3
MONIT• NG 4TFALL/ VIOLATION UNIT OF ALCULATED�_ ,
• REP• PPI LO4 ON PARAMETER DATE i•EQUEN MEASURE MIT VALUE .L=- iLATION TYPE ALATION • ON
10-20 001 a en BOD,5-Day(20 D )- 10/08/09 X mont mg/I '.5 10 ^ 21 I aximum Exceeded, e `�'
Concentration •� i
10- a 001 /
e BOD,5-Day(20 ' C)- 10/22/09 X mo mg/I •�/ 14 `1)r I , Maximum Exceeded one I
Concentration f +
11 -'009 001 BOD,5-Day(2, C)- 10/31/09 , X m, mg/I 5 w 12 \G thly Average Exceed; one it2 l '
Concentration
2009 001 • t Nitrogen,Am is tal(as 10/08/09 - ' 'onth mg/I 10" 20.4 /' I ly Maximum Excee: . •e '
N)-Concen on
-2009 '01 E' =nt Nitrogen, • onia T. (as 10/22/09 month f 0 12.9 / D. Maximum E ded None '
N)-Con : ation
>•
10-2009 0k u Nitroge' mmonia Total(a -• .• 2 • th mg/I 2 ..65 �'' Monthly •verage Exceeded None
N)-C •ntration } yb •:^�i'1S`>
�"`t,:,_„2, C 0( =D - , -' ; li, l �(,i_.-L.T i'1::L.(=: '�' �' i )�� ' .'L.-1-r- �R,`bn1,1 ,�l t' ry1,;4.; 'C.11L,A._`'�e�c.,,tii,.r� �Lv, �-"'�
PERMIT: NC0086142 FACILITY: Aqua North Carolina Inc-Oakley Park WTP COUNTY: Gaston REGION: MooresVII , '<7
Limit Violation t_.\%" �s-C)VO_ ��t W
MONITORING OUTFACE/ VIOLATION UNIT OF CALCULATED Grp^_
REPORT PPI LOCATION PARAMETER DATE FREQUENCY MEASURE LIMIT if
VALUE
f ''VIOLATION TYPE VIOLATION ACTION
10-2009 001 Effluent Solids,Total Suspended- 10/06/09 2 X month mg/I 45'`� 51 v ?) Daily Maximum Exceeded None •
Concentration
10-2009 001 Effluent Solids,Total Suspended- 10/31/09 2 X month mg/I 30-1 38.85- k:J MonthlyAverage Exceeded None rs -w.f.."' '
Concentration 9 g
F I,c = Q. CC't (D , i
ren. -- 3

A: • A
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
November 18, 2009
THOMAS J ROBERTS • ' "�
AQUA NORTH CAROLINA INC •
202 MACKENAN COURT
CARY NC 27511 NOV 2 0 2009
SUBJECT: Payment Acknowledgment
Civil Penalty Assessment
Oakley Park WTP
Permit Number: NC0086142 •
Case Number: LV-2009-0390
Gaston County
Dear Mr. Roberts:
This letter is to acknowledge receipt of check number 313277 in the amount of$433.71 received from you
dated October 29, 2009. This payment satisfies in full the above civil assessment levied against the subject
facility, and this case has been closed. Payment of this penalty in no way precludes future action by this
Division for additional violations of the applicable Statutes, Regulations, or Permits.
If you have any questions,please call Robert L Sledge at 919-807-6398.
Sincerely,
ovonah D. Weeden
cc: Central Files
1617 Mail Service Center,Raleigh,North Carolina 27699-1617 •
Location:512 N.Salisbury St.Raleigh,North Carolina 27604 One
Phone:[phone]\FAX:[phone]\Customer Service:1-877-623-6748 North Carolina
Internet:www.ncwaterquality.org
An Equal Opportunity\Affirmative Action Employer atu1all£

--(nit-
1
ATC:•IreirA
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
October 26, 2009
CERTIFIED MAIL 7008 1140 0002 2716 7321
RETURN RECEIPT REQUESTED
Mr. Thomas J. Roberts, President
Aqua North Carolina, Inc.
202 Mackenan Court
Cary,North Carolina 27511
SUBJECT: Notice of Violation and Assessment of Civil
Penalty for Violations of N.C. General Statute
143-215.1(a)(6) and NPDES Permit No.NC0086142
Oakley Park WTP
Gaston County
Case No. LV-2009-0390
Dear Mr. Roberts:
This letter transmits a Notice of Violation and assessment of civil penalty in the amount of
$433.71 ($350.00 civil penalty + $83.71 enforcement costs) against Aqua North Carolina, Inc..
This assessment is based upon the following facts: A review has been conducted of the self-
monitoring data reported for July 2009. This review has shown the subject facility to be in violation of
the discharge limitations found in NPDES Permit No. NC0086142. The violations are summarized in
Attachment A to this letter.
Based upon the above facts, I conclude as a matter of law that Aqua North Carolina, Inc.
violated the terms, conditions, or requirements of NPDES Permit No. NC0086142 and North Carolina
General Statute (G.S.) 143-215.1(a)(6) in the manner and extent shown in Attachment A. A civil
penalty may be assessed in accordance with the maximums established by G.S. 143-215.6A(a)(2).
Based upon the above findings of fact and conclusions of law, and in accordance with authority
provided by the Secretary of the Department of Environment and Natural Resources and the Director
of the Division of Water Quality, I, Robert B. Krebs, Surface Water Protection Regional Supervisor
for the Mooresville Region, hereby make the following civil penalty assessment against Aqua North
Carolina, Inc.:
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115 One
Phone:[phone] Fax:[phone] Customer Service:1-877-623-6748 NorthCarolina
Intemet:www.ncwaterquality.org

$ 100.00 For 1 of the one (1) violation of G.S. 143-215.1(a)(6) and
NPDES Permit No.NC0086142, by discharging waste into the
waters of the State in violation of the permit daily maximum
effluent limit for total suspended solids (TSS).
$ 250.00 For 1 of the one (1) violation of G.S. 143-215.1(a)(6) and
NPDES Permit No.NC0086142, by discharging waste into the
waters of the State in violation of the permit monthly average
effluent limit for total suspended solids (TSS).
$ 350.00 TOTAL CIVIL PENALTY
$ 83.71 Enforcement costs.
$ 433.71 TOTAL AMOUNT DUE
Pursuant to G.S. 143-215.6A(c), in determining the amount of the penalty I have taken into account the
Findings of Fact and Conclusions of Law and the factors set forth at G.S. 143B-282.1(b), which are:
(1) The degree and extent of harm to the natural resources of the State, to the public health, or to
private property resulting from the violations;
(2) The duration and gravity of the violations;
(3) The effect on ground or surface water quantity or quality or on air quality;
(4) The cost of rectifying the damage;
(5) The amount of money saved by noncompliance;
(6) Whether the violations were committed willfully or intentionally;
(7) The prior record of the violator in complying or failing to comply with programs over which
the Environmental Management Commission has regulatory authority; and
(8) The cost to the State of the enforcement procedures.
Within thirty days of receipt of this notice,you must do one of the following:
1. Submit payment of the penalty:
Payment should be made directly to the order of the Department of Environment and Natural
Resources (do not include waiver form). Payment of the penalty will not foreclose further
enforcement action for any continuing or new violation(s).
Please submit payment to the attention of:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center

Raleigh,North Carolina 27699-1617
OR
2. Submit a written request for remission including a detailed justification for such request:
Please be aware that a request for remission is limited to consideration of the five factors listed
below as they may relate to the reasonableness of the amount of the penalty assessed. Requesting
remission is not the proper procedure for contesting whether the violation(s) occurred or the accuracy
of any of the factual statements contained in the civil penalty assessment document. Because a
remission request forecloses the option of an administrative hearing, such a request must be
accompanied by a waiver of your right to an administrative hearing and a stipulation that no factual or
legal issues are in dispute. Please prepare a detailed statement that establishes why you believe the
civil penalty should be remitted, and submit it to the Division of Water Quality at the address listed
below. In determining whether a remission request will be approved,the following factors shall be
considered:
(1) whether one or more of the civil penalty assessment factors in G.S. 143B-282.1(b)were
wrongfully applied to the detriment of the petitioner;
(2) whether the violator promptly abated continuing environmental damage resulting from
the violation;
(3) whether the violation was inadvertent or a result of an accident;
(4) whether the violator had been assessed civil penalties for any previous violations; or
(5) whether payment of the civil penalty will prevent payment for the remaining necessary
remedial actions.
Please note that all information presented in support of your request for remission must be
submitted in writing. The Director of the Division of Water Quality will review your evidence and
inform you of his decision in the matter of your remission request. The response will provide details
regarding case status, directions for payment, and provision for further appeal of the penalty to the
Environmental Management Commission's Committee on Civil Penalty Remissions (Committee).
Please be advised that the Committee cannot consider information that was not part of the original
remission request considered by the Director. Therefore, it is very important that you prepare a
complete and thorough statement in support of your request for remission.
In order to request remission, you must complete and submit the enclosed"Waiver of Right to
an Administrative Hearing and Stipulation of Facts" form within thirty (30) days of receipt of this
notice. The Division of Water Quality also requests that you complete and submit the enclosed
"Justification for Remission Request." Both forms should be submitted to the following address:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR

3. File a petition for an administrative hearing with the Office of Administrative Hearings:
If you wish to contest any statement in the attached assessment document you must file a
petition for an administrative hearing. You may obtain the petition form from the Office of
Administrative Hearings. You must file the petition with the Office of Administrative Hearings
within thirty (30) days of receipt of this notice. A petition is considered filed when it is received in
the Office of Administrative Hearings during normal office hours. The Office of Administrative
Hearings accepts filings Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.,
except for official state holidays. The petition may be filed by facsimile (fax) or electronic mail by an
attached file (with restrictions) -provided the signed original, one (1) copy and a filing fee (if a filing
fee is required by NCGS §150B-23.2) is received in the Office of Administrative Hearings within
seven(7)business days following the faxed or electronic transmission. You should contact the
Office of Administrative Hearings with all questions regarding the filing fee and/or the details of the
filing process. The mailing address and telephone and fax numbers for the Office of Administrative
Hearings are as follows:
Office of Administrative Hearings
6714 Mail Service Center
Raleigh,NC 27699-6714
Tel: [phone]
Fax: [phone]
One (1) copy of the petition must also be served on DENR as follows:
Mary Penny Thompson, General Counsel
DENR
1601 Mail Service Center
Raleigh,NC 27699-1601
Please indicate the case number(as found on page one of this letter) on the petition.
Failure to exercise one of the options above within thirty (30) days of receipt of this notice, as
evidenced by an internal date/time received stamp (not a postmark), will result in this matter being
referred to the Attorney General's Office for collection of the penalty through a civil action.
Please be advised that additional penalties may be assessed for violations that occur after the
review period of this assessment. If the violations are of a continuing nature, not related to operation
and/or maintenance problems, and you anticipate remedial construction activities,then you may wish
to consider applying for a Special Order by Consent. If you have any questions about this civil penalty
assessment or a Special Order by Consent,please contact the Water Quality Section staff of the
Mooresville Regional Office at(704) 663-1699.

A2/4 5/0 7-71
(Date) Robert B. Krebs
Regional Supervisor
Surface Water Protection
Mooresville Regional Office
Division of Water Quality
ATTACHMENTS
cc: Water Quality Regional Supervisor w/attachments
Compliance/Enforcement File w/attachments
Central Files w/attachments
rb/ma

ATTACHMENT A
CASE NO. LV-2009-0390
Outfall Parameter Reported Value Permit Limit
002 TSS 102.0 mg/L* 45.0 mg/L (Daily maximum)
002 TSS 61.8 mg/L* 30.0 mg/L (Monthly average)
* Denotes civil penalty assessment

STATE OF NORTH CAROLINA DEPARTMENT OF ENVIRONMENT
AND NATURAL RESOURCES
COUNTY OF GASTON
IN THE MATTER OF ASSESSMENT ) WAIVER OF RIGHT TO AN
OF CIVIL PENALTY AGAINST ) ADMINISTRATIVE HEARING AND
AQUA NORTH CAROLINA, INC. ) STIPULATION OF FACTS
PERMIT NO.NC0086142 )
FILE NO. LV-2009-0390
Having been assessed civil penalties totaling $433.71 for violation(s) as set forth in the
assessment document of the Division of Water Quality dated October 26, 2009, the undersigned,
desiring to seek remission of the civil penalties, does hereby waive the right to an administrative
hearing in the above-stated matter and does stipulate that the facts are as alleged in the assessment
document. The undersigned further understands that all evidence presented in support of remission of
this civil penalty must be submitted to the Director of the Division of Water Quality within 30 days of
receipt of the notice of assessment. No new evidence in support of a remission request will be allowed
after 30 days from the receipt of the notice of assessment.
This the day of , 2009
BY
ADDRESS
TELEPHONE

JUSTIFICATION FOR REMISSION REQUEST
DWQ Case Number: LV-2009-0390
Assessed Party: Aqua North Carolina, Inc.
County: Gaston
Permit Number: NC0086142
Amount Assessed: $433.71
Please use this form when requesting remission of this civil penalty. You must also complete the
"Request For Remission, Waiver of Right to an Administrative Hearing, and Stipulation of Facts"
form to request remission of this civil penalty. You should attach any documents that you believe
support your request and are necessary for the Director to consider in evaluating your request for
remission. Please be aware that a request for remission is limited to consideration of the five factors
listed below as they may relate to the reasonableness of the amount of the civil penalty assessed.
Requesting remission is not the proper procedure for contesting whether the violation(s) occurred or
the accuracy of any of the factual statements contained in the civil penalty assessment document.
Pursuant to N.C.G.S. § 143B-282.1(c), remission of a civil penalty may be granted only when one or
more of the following five factors applies. Please check each factor that you believe applies to your
case and provide a detailed explanation, including copies of supporting documents, as to why the
factor applies (attach additional pages as needed).
(a) one or more of the civil penalty assessment factors in N.C.G.S. 143B-282.1(b) were
wrongfully applied to the detriment of the petitioner (the assessment factors are listed in the civil
penalty assessment document);
(b) the violator promptly abated continuing environmental damage resulting from the
violation (i.e., explain the steps that you took to correct the violation and prevent future occurrences);
(c) the violation was inadvertent or a result of an accident (i.e., explain why the violation
was unavoidable or something you could not prevent or prepare for);
(d) the violator had not been assessed civil penalties for any previous violations;
(e) payment of the civil penalty will prevent payment for the remaining necessary remedial
actions (i.e., explain how payment of the civil penalty will prevent you from performing the activities
necessary to achieve compliance).
EXPLANATION: (use additional pages as necessary)

•
NORTH CAROLINA DIVISION OF WATER QUALITY_
ASSESSMENT FACTORS
Violator: Aqua North Carolina, Inc.
Facility: Oakley Park WTP
County: Gaston
Case Number: LV-2009-0390
Permit Number: NC0086142
1) The degree and extent of harm to the natural resources of the State, to the public health, or to
private property resulting from the violation;
The TSS concentration of 102.0 mg/L on July 6, 2009, exceeded the daily maximum permit limit of
45.0 mg/L and the TSS monthly average concentration of 61.8 mg/L exceeded the permit limit of 30.0
mg/L.
2) The duration and gravity of the violation;
The TSS daily maximum permit limit was exceeded by 126.7% on July 6, 2009, whereas; the TSS
monthly average permit limit was exceeded by 105.8%.
3) The effect on ground or surface water quantity or quality or on air quality;
Increased suspended solids (turbidity) increase the water temperature, thus reducing the amount of
oxygen in water harming aquatic life. They also reduce the amount of natural sunlight that penetrates
through the water, further decreasing oxygen production and photosynthesis. In addition, high levels
of solids can kill fish by clogging their gills, lowering their resistance to disease, and smothering their
eggs in addition to other benthic organisms in the receiving stream. The effect on the receiving
stream is unknown as no upstream or downstream monitoring is required.
4) The cost of rectifying the damage;
The cost is unknown.
5) The amount of money saved by noncompliance;
The amount of money saved by noncompliance is unknown.
6) Whether the violation was committed willfully or intentionally;
The permittee notes that the WTP's filters are very efficient at removing iron and manganese from the
raw water which shows up as high TSS and iron in the backwash.
7) The prior record of the violator in complying or failing to comply with programs over which the
Environmental Management Commission has regulatory authority; and
t
; , `..4a ving been issue*, +. � � '; i a �? a '" /' .a

Case Number Description
LV-2009-0319 $433.64 LV for total suspended solids. Penalty has been paid in full.
LV-2009-0310 $433.64 LV for total suspended solids. Penalty has been paid in full.
8) The cost to the State of the enforcement procedures.
The cost to the Mooresville regional Office was $83.71.
Date Robert B. Krebs, Regional Supervisor
Surface Water Protection
Mooresville Region
Division of Water Quality

MONITORING REPORT(MR)VIOLATIONS for: Report Date: 10/08/u9 Page. 12 of 25
o-s'r'' ..,."'s. 7'.'f.y ..". 'i-;vy ti,rt''' '•":.:. f .'...:f• 1 ''"- f� *'97`r" '�;':41' •r{p'' 1 J ft "",, ao?,: i-l . :,,b`7(D r•,, '.'d G .4 v...kAt w
, �.r�xv. . -ur, .,...er U .„ �-�r .: �.,xs�,,. ., .... %tf c�' , .., ;»d..s...>w"Ylm,.... .. �r"r,.�:.� ..� �y, �N�,�r�-y � � .M.�, ,�'���#-.-� s.i �z o
- Permit:% " MRs between: • 7-2 009 . and -•7-2009 Region:Mporeaviile Violation Category,Limit Violation - , Program Category. /o •
:Facility Name: % Param Name: % County:% •, Subbasin:% Violation Action: %
Major Minor:.
PERMIT: NC0074799 FACILITY: Pines Mobile Home Park-Pines Mobile Home Park COUNTY:Gaston REGION: Mooresville
Limit Violation
MONITORING OUTFALL/ VIOLATION UNIT OF CALCULA
REPORT PPI LOCATION PA••0 - DATE FREQUENCY MEASURE ,IT VALUE VIOLATION TYPE VIOLATIO•ACTION
07-2009 001 ° ent =•D,5-Day(20 Deg. )- 07/09/09 2 X mo. •t/I 7.5 24 Daily Maximum - -•e• k.one
Concentration
07-2009 001 Efflu- t BOD,5-Day(20 Deg.C)- 07/31/09 2 X month mg/ 5 15 Mo thly • erage Exceeded None
.oncentration
07-2009 001 ffluent Nitr.ten,Ammonia Total(as 07 .9/09 2 X month g/I 10 18.4 Dai ,aximum Exceeded No,e
N)- incentration
07-2009 001 Effluent Nitrogen, • •••.nia T. - -s 0 1/09 2 X month mg/I 2 Monthly Aver-=- Excee.:. None
N)-Concentration
PERMIT: NC0086142 FACILITY: Heater Utilities Inc-Oakley Park WTP COUNTY:Gaston REGION: Mooresville
Limit Violation Wv ` c Cj9 — C)PO
MONITORING OUTFALL/ VIOLATION UNIT OF CALCULATED '=�
REPORT PPI LOCATION PARAMETER DATE FREQUENCY MEASURE LIMIT / VALUE VIOLATION TYPE VIOLATION ACTION
Effluent
07-2009 002\
PI Solids,Total Suspended- 07/06/09 2 X month mg/I 45!U 102 w.,i'Daily Maximum Exceeded None k4 }C_
Concentration
U�
07-2009 002 Effluent Solids,Total Suspended- 07/31/09 2 X month mg/I 30 61.75 )cj. Monthly Average Exceeded None Kr ;)
Concentration
PERMIT: NC0020591 FACILITY: City of Statesville-Third Creek WWTP COUNTY:Iredell REGION:i
Mo ly3 � o- - 1
Limit I ' n �'
MONITORING UTFAL VIOLATION UNIT OF C ULATED
REPORT PPI LOCATION PARAM R DATE FREQU Y MEASURE LIMIT / UE V TION TYPE CATION ACTION
07 009 001 orine,Total R idual 07/09/09 week ug/I ' -28 33 Daily Maximum Exceeded No Action,BPJ

•
A.VA
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
September 25, 2009
THOMAS J ROBERTS
COO & PRESIDENT �. ''
HEATER UTILITIES INC `, ; •
202 MACKENAN COURT
CARY NC 27511
S E P 3 0 2009
SUBJECT: Payment Acknowledgment
Civil Penalty Assessment
Oakley Park WTP
Permit Number: NC0086142
Case Number: LV-2009-0310
Gaston County
Dear Mr. Roberts:
This letter is to acknowledge receipt of check number 305050 in the amount of$433.64 received from you
dated September 17, 2009. This payment satisfies in full the above civil assessment levied against the subject
facility, and this case has been closed. Payment of this penalty in no way precludes future action by this
Division for additional violations of the applicable Statutes, Regulations, or Permits.
If you have any questions, please call Robert L Sledge at 919-807-6398.
Sincerely,
ovonah D. Weeden
cc: Central Files
-u� . rar . , �cervisor
1617 Mail Service Center,Raleigh,North Carolina 27699-1617
Location:512 N.Salisbury St.Raleigh,North Carolina 27604 One
Phone:[phone] FAX:[phone] Customer Service:1-877-623-6748 North C arol i n a
Internet:www.ncwaterquality.org �Urttur�tlCJ
An Equal Opportunity\Affirmative Action Employer

Altel •„A,
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
September 3, 2009
CERTIFIED MAIL 7008 1140 0002 2716 7925
RETURN RECEIPT REQUESTED
Mr. Thomas J. Roberts,President
Aqua North Carolina, Inc.
202 Mackenan Court
Cary, North Carolina 27511
SUBJECT: Notice of Violation and Assessment of Civil
Penalty for Violations of N.C. General Statute
143-215.l(a)(6) and NPDES Permit No. NC0086142
Oakley Park WTP
Gaston County
Case No. LV-2009-0310 •
Dear Mr. Roberts:
This letter transmits a Notice of Violation and assessment of civil penalty in the amount of
$433.64 ($350.00 civil penalty+ $83.64 enforcement costs) against Aqua North Carolina, Inc..
This assessment is based upon the following facts: A review has been conducted of the self-
monitoring data reported for May 2009. This review has shown the subject facility to be in violation
of the discharge limitations found in NPDES Permit No.NC0086142. The violations are summarized
in Attachment A to this letter.
Based upon the above facts, I conclude as a matter of law that Aqua North Carolina, Inc.
violated the terms, conditions, or requirements of NPDES Permit No. NC0086142 and North Carolina
General Statute (G.S.) 143-215.1(a)(6) in the manner and extent shown in Attachment A. A civil
penalty may be assessed in accordance with the maximums established by G.S. 143-215.6A(a)(2).
Based upon the above findings of fact and conclusions of law, and in accordance with authority
provided by the Secretary of the Department of Environment and Natural Resources and the Director
of the Division of Water Quality, I, Robert B. Krebs, Surface Water Protection Regional Supervisor
for the Mooresville Region, hereby make the following civil penalty assessment against Aqua North
Carolina, Inc.:
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115 One Phone:[phone] Fax:[phone] Customer Service:1-877-623-6748 NorthCarolina
Internet www.ncwaterquality.org

$ 100.00 For 1 of the one (1) violation of G.S. 143-215.1(a)(6) and
NPDES Permit No.NC0086142, by discharging waste into the
waters of the State in violation of the permit daily maximum
effluent limit for total suspended solids (TSS).
$ 250.00 For 1 of the one (1) violation of G.S. 143-215.1(a)(6) and
NPDES Permit No. NC0086142, by discharging waste into the
waters of the State in violation of the permit monthly average
effluent limit for total suspended solids.
$ 350.00 TOTAL CIVIL PENALTY
$ 83.64 Enforcement costs.
$ 433.64 TOTAL AMOUNT DUE
Pursuant to G.S. 143-215.6A(c), in determining the amount of the penalty I have taken into account the
Findings of Fact and.Conclusions of Law and the factors set forth at G.S. 143B-282.1(b), which are:
(1) The degree and extent of harm to the natural resources of the State,to the public health, or to
private property resulting from the violations;
(2) The duration and gravity of the violations;
(3) The effect on ground or surface water quantity or quality or on air quality;
(4) The cost of rectifying the damage;
(5) The amount of money saved by noncompliance;
(6) Whether the violations were committed willfully or intentionally;
(7) The prior record of the violator in complying or failing to comply with programs over which
the Environmental Management Commission has regulatory authority; and
(8) The cost to the State of the enforcement procedures.
Within thirty days of receipt of this notice, you must do one of the following:
1. Submit payment of the penalty:
Payment should be made directly to the order of the Department of Environment and Natural
Resources (do not include waiver form). Payment of the penalty will not foreclose further
enforcement action for any continuing or new violation(s).
Please submit payment to the attention of:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center

Raleigh,North Carolina 27699-1617
OR
2. Submit a written request for remission including a detailed justification for such request:
Please be aware that a request for remission is limited to consideration of the five factors listed
below as they may relate to the reasonableness of the amount of the penalty assessed. Requesting
remission is not the proper procedure for contesting whether the violation(s) occurred or the accuracy
of any of the factual statements contained in the civil penalty assessment document. Because a
remission request forecloses the option of an administrative hearing, such a request must be
accompanied by a waiver of your right to an administrative hearing and a stipulation that no factual or
legal issues are in dispute. Please prepare a detailed statement that establishes why you believe the
civil penalty should be remitted, and submit it to the Division of Water Quality at the address listed
below. In determining whether a remission request will be approved, the following factors shall be
considered:
(1) whether one or more of the civil penalty assessment factors in G.S. 143B-282.1(b)were
wrongfully applied to the detriment of the petitioner;
(2) whether the violator promptly abated continuing environmental damage resulting from
the violation;
(3) whether the violation was inadvertent or a result of an accident;
(4) whether the violator had been assessed civil penalties for any previous violations; or
(5) whether payment of the civil penalty will prevent payment for the remaining necessary
remedial actions.
Please note that all information presented in support of your request for remission must be
submitted in writing. The Director of the Division of Water Quality will review your evidence and
inform you of his decision in the matter of your remission request. The response will provide details
regarding case status, directions for payment, and provision for further appeal of the penalty to the
Environmental Management Commission's Committee on Civil Penalty Remissions (Committee).
Please be advised that the Committee cannot consider information that was not part of the original
remission request considered by the Director. Therefore, it is very important that you prepare a
complete and thorough statement in support of your request for remission.
In order to request remission, you must complete and submit the enclosed"Waiver of Right to
an Administrative Hearing and Stipulation of Facts" form within thirty(30) days of receipt of this
notice. The Division of Water Quality also requests that you complete and submit the enclosed
"Justification for Remission Request." Both forms should be submitted to the following address:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR

3. File a petition for an administrative hearing with the Office of Administrative Hearings:
If you wish to contest any statement in the attached assessment document you must file a
petition for an administrative hearing. You may obtain the petition form from the Office of
Administrative Hearings. You must file the petition with the Office of Administrative Hearings within
thirty(30) days of receipt of this notice. A petition is considered filed when it is received in the Office
of Administrative Hearings during normal office hours. The Office of Administrative Hearings
accepts filings Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m., except for
official state holidays. The original and one (1) copy of the petition must be filed with the Office of
Administrative Hearings. The petition may be faxed—provided the original and one copy of the
document is received in the Office of Administrative Hearings within five (5) business days following
the faxed transmission. The mailing address for the Office of Administrative Hearings is:
Office of Administrative Hearings
6714 Mail Service Center
Raleigh,North Carolina 27699-6714
Telephone: [phone] Facsimile: [phone]
A copy of the petition must also be served on DENR as follows:
Ms. Mary Penny Thompson, General Counsel
Department of Environment and Natural Resources
1601 Mail Service Center
Raleigh,North Carolina 27699-1601
Please indicate the case number (as found on page one of this letter) on the petition.
Failure to exercise one of the options above within thirty(30) days of receipt of this letter, as
evidenced by an internal date/time received stamp (not a postmark), will result in this matter being
referred to the Attorney General's Office for collection of the penalty through a civil action.
Please be advised that additional penalties may be assessed for violations that occur after the
review period of this assessment. If the violations are of a continuing nature,not related to operation
and/or maintenance problems, and you anticipate remedial construction activities,then you may wish
to consider applying for a Special Order by Consent. If you have any questions about this civil penalty
assessment or a Special Order by Consent,please contact the Water Quality Section staff of the
Mooresville Regional Office at 704/663-1699.
9/51/409 4 I/
(Date) Robert B. Krebs
Regional Supervisor
Surface Water Protection
Mooresville Regional Office
Division of Water Quality

ATTACHMENTS
cc: Water Quality Regional Supervisor w/attachments
Compliance/Enforcement File w/attachments
Central Files w/attachments
rb/ma

ATTACHMENT A
CASE NO. LV-2009-0310
Outfall Parameter Reported Value Permit Limit
002 Total suspended solids 480 mg/L* 45.0 mg/L (Daily maximum)
002 Total suspended solids 242.6 mg/L* 30.0 mg/L (Monthly average)
* Denotes civil penalty assessment

STATE OF NORTH CAROLINA DEPARTMENT OF ENVIRONMENT
AND NATURAL RESOURCES
COUNTY OF GASTON
IN THE MATTER OF ASSESSMENT ) WAIVER OF RIGHT TO AN
OF CIVIL PENALTY AGAINST ) ADMINISTRATIVE HEARING AND
AQUA NORTH CAROLINA, INC. ) STIPULATION OF FACTS
PERMIT NO. NC0086142 )
FILE NO. LV-2009-0310
Having been assessed civil penalties totaling$433.64 for violation(s) as set forth in the
assessment document of the Division of Water Quality dated September 3, 2009, the undersigned,
desiring to seek remission of the civil penalties, does hereby waive the right to an administrative
hearing in the above-stated matter and does stipulate that the facts are as alleged in the assessment
document. The undersigned further understands that all evidence presented in support of remission of
this civil penalty must be submitted to the Director of the Division of Water Quality within 30 days of
receipt of the notice of assessment. No new evidence in support of a remission request will be allowed
after 30 days from the receipt of the notice of assessment.
This the day of , 2009
BY
ADDRESS
TELEPHONE

JUSTIFICATION FOR REMISSION REQUEST
DWQ Case Number: LV-2009-0310
Assessed Party: Aqua North Carolina, Inc.
County: Gaston
Permit Number: NC0086142
Amount Assessed: $433.64
Please use this form when requesting remission of this civil penalty. You must also complete the
"Request For Remission, Waiver of Right to an Administrative Hearing, and Stipulation of Facts"
form to request remission of this civil penalty. You should attach any documents that you believe
support your request and are necessary for the Director to consider in evaluating your request for
remission. Please be aware that a request for remission is limited to consideration of the five factors
listed below as they may relate to the reasonableness of the amount of the civil penalty assessed.
Requesting remission is not the proper procedure for contesting whether the violation(s) occurred or
the accuracy of any of the factual statements contained in the civil penalty assessment document.
Pursuant to N.C.G.S. § 143B-282.1(c), remission of a civil penalty may be granted only when one or
more of the following five factors applies. Please check each factor that you believe applies to your
case and provide a detailed explanation, including copies of supporting documents, as to why the
factor applies (attach additional pages as needed).
(a) one or more of the civil penalty assessment factors in N.C.G.S. 143B-282.1(b) were
wrongfully applied to the detriment of the petitioner (the assessment factors are listed in the civil
penalty assessment document);
(b) the violator promptly abated continuing environmental damage resulting from the
violation (i.e., explain the steps that you took to correct the violation and prevent future occurrences);
(c) the violation was inadvertent or a result of an accident (i.e., explain why the violation
was unavoidable or something you could not prevent or prepare for);
(d) the violator had not been assessed civil penalties for any previous violations;
(e) payment of the civil penalty will prevent payment for the remaining necessary remedial
actions (i.e., explain how payment of the civil penalty will prevent you from performing the activities
necessary to achieve compliance).
EXPLANATION: (use additional pages as necessary)

NORTH CAROLINA DIVISION OF WATER QUALITY
Violator: Aqua North Carolina, Inc.
Facility: Oakley Park WTP
County: Gaston
Case Number: LV-2009-0310
Permit Number: NC0086142
ASSESSMENT FACTORS
1) The degree and extent of harm to the natural resources of the State,to the public health, or to
private property resulting from the violation;
The total suspended solids (TSS) concentration of 480 mg/L on May 26, 2009, exceeded the daily
maximum permit limit of 45.0 mg/L. This elevated concentration also resulted in the exceedance of
the TSS monthly average permit limit (30.0 mg/L) when the permittee reported a monthly average of
242.6 mg/L.
2) The duration and gravity of the violation;
The TSS daily maximum permit limit was exceeded by 966.7% on May 26, 2009, whereas the TSS
monthly average permit limit was exceeded by 708.7%.
3) The effect on ground or surface water quantity or quality or on air quality;
The effect on the receiving stream is unknown. Increased suspended solids (turbidity) can increase
the water temperature, thus reducing the amount of oxygen in water harming aquatic life. They also
reduce the amount of natural sunlight that penetrates through the water, further decreasing oxygen
production and photosynthesis. In addition, high levels of solids can kill fish by clogging their gills,
lowering their resistance to disease, and smothering their eggs.
4) The cost of rectifying the damage;
The cost is unknown.
5) The amount of money saved by noncompliance;
The amount of money saved by noncompliance is unknown since the permittee did not provide a
reason for the elevated suspended solids.
6) Whether the violation was committed willfully or intentionally;
The Division of Water Quality has no evidence that the violations were committed willfully or
intentionally.
7) The prior record of the violator in complying or failing to comply with programs over which the
Environmental Management Commission has regulatory authority; and
There have been no prior Civil Penalty Assessments against Aqua North Carolina, Inc. for the Oakley
Park WTP during the life of the permit.

8) The cost to the State of the enforcement procedures.
The cost to the Mooresville regional Office was $83.64.
��3 job 5 �-
Date RO Supervisor
Division of Water Quality

MONITORING REPORT(MR)VIOLATIONS for: Report Date: 08/24/09 Page 12 of 23
• " Permit:,°lo MRs Between 5-2009 and 5 2009 ;Region:Mooresville Violation Category Limit Violation Program Category: %
Facility Name:,% Param Name;% County:% Subbasin:% Violation Action: %
Major Minor: %
PERMIT:NC0074799 FACILITY: Pines Mobile Home Park-Pines Mobile Home Park COUNTY:Gaston REGION: Mooresville
Limit Violation
MONITORING OUTFALL! VIOLATION UNIT OF CALCULATED
REPORT PPI ,ttATtt N PARAMETER DATE FREQUENCY MEASURE LIMIT VALUE VIOLATION TYPE VIOLATION ACTION
r'
05-2009 00 f Effluent BOD,5-Day(20 Deg.C)- 05/12/09 2 X month mg/I 7.5 15 Daily Maximum Exceeded None
x+` Concentration
05-2009 001 Effluent BOD,5-Day(20 Deg.C)- 05/21/09 2 X month mg/I 7.5 29 Daily Maximum Exceeded None
Concentration
•
05-200 001 Effluent BOD,5-Day(20 Deg.C)- 05/31/09 2 X month mg/I 5 22 Monthly Average Exceeded None
Concentration
05- 09 001 Effluent Nitrogen,Ammonia Total(as ,65/21/09 2 X month • mg/I 10 14 Daily Maximum Exceeded None
N)-Concentration
-2009 001 Effluent Nitrogen,Ammonia Totif(as 05/31/09 2 X month mg/I 2 12 Monthly Average Exceeded None
N)-Concentration
PERMIT: NC0086142 FACILITY: Heater Utilities Inc-Oakley Park WTP COUNTY:Gaston REGION: Mooresville
Limit Violation 1,..._\1- 04 c( �' i G
MONITORING OUTFALL/ VIOLATION UNIT OF CALCULATED .-
REPORT PPI LOCATION PARAMETER DATE FREQUENCY MEASURE LIMIT VALUE �- VIOLATION TYPE VIOLATION ACTION
05-2009 002 Effluent Solids,Total Suspended- 05/26/09 2 X month mg/I 45 480 14,42„)-Daily Maximum Exceeded None ' l C"
Concentration
05-2009 002 Effluent Solids,Total Suspended- 05/31/09 2 X month mg/I 30 242.6 1.0".Monthly Average Exceeded None 1 ' i
Concentration
1, .tom= Q. 1 M=2t' ` ' 'r'�^'C`.
1ac-c7a= Q fvtu 1 v Lug' 1 t `N ?�(4r 1�....-
.

NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
September 30, 2009
THOMAS J ROBERTS
COO & PRESIDENT
HEATER UTILITIES INC
202 MACKENAN COURT • •
CARY NC 27511 •
SUBJECT: Payment Acknowledgment OCT _
Civil Penalty Assessment i 2009
Oakley Park WTP
Permit Number: NC0086142 •
Case Number: LV-2009-0319
Gaston County
Dear Mr. Roberts:
This letter is to acknowledge receipt of check number 306543 in the amount of$433.64 received from you
dated September 24, 2009. This payment satisfies in full the above civil assessment levied against the subject
facility, and this case has been closed. Payment of this penalty in no way precludes future action by this
Division for additional violations of the applicable Statutes, Regulations, or Permits.
If you have any questions, please call Robert L Sledge at 919-807-6398.
Sincerely,
ovonah D. Weeden
cc: Central Files
'• ;ak ,w�� ��r r" .0 a1 Office Su.ervis.
1617 Mail Service Center,Raleigh,North Carolina 27699-1617
Location:512 N.Salisbury St.Raleigh,North Carolina 27604 One
Phone:[phone] FAX:[phone] Customer Service:1-877-623-6748 North Carolina
Internet:www.ncwaterquality.org
An Equal Opportunity 1 Affirmative Action Employer Naturally

/r
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
September 15, 2009
CERTIFIED MAIL 7008 1140 0002 2716 7956
RETURN RECEIPT REQUESTED
Mr. Thomas J. Roberts,President
Aqua North Carolina, Inc.
202 Mackenan Court
Cary,North Carolina 27511
SUBJECT: Notice of Violation and Assessment of Civil
Penalty for Violations of N.C. General Statute
143-215.1(a)(6) and NPDES Permit No. NC0086142
Oakley Park WTP
Gaston County
•
Case No. LV-2009-0319
Dear Mr. Roberts:
This letter transmits a Notice of Violation and assessment of civil penalty in the amount of
$433.64 ($350.00 civil penalty+ $83.64 enforcement costs) against Aqua North Carolina, Inc..
This assessment is based upon the following facts: A review has been conducted of the self-
monitoring data reported for June 2009. This review has shown the subject facility to be in violation
of the discharge limitations found in NPDES Permit No.NC0086142. The violations are summarized
in Attachment A to this letter.
Based upon the above facts, I conclude as a matter of law that Aqua North Carolina, Inc.
violated the terms, conditions, or requirements of NPDES Permit No. NC0086142 and North Carolina
General Statute (G.S.) 143-215.1(a)(6) in the manner and extent shown in Attachment A. A civil
penalty may be assessed in accordance with the maximums established by G.S. 143-215.6A(a)(2).
Based upon the above findings of fact and conclusions of law, and in accordance with authority
provided by the Secretary of the Department of Environment and Natural Resources and the Director
of the Division of Water Quality, I, Robert B. Krebs, Surface Water Protection Regional Supervisor
for the Mooresville Region, hereby make the following civil penalty assessment against Aqua North
Carolina, Inc.:
Mooresville Regional Office
Location:610 East Center Ave.,Suite 301 Mooresville,NC 28115 One
Phone:[phone] Fax:[phone] Customer Service:1-877-623-6748 NorthCarolina
Internet:www.ncwaterquality.org A7/ft1/t'/7/I

$ 100.00 For 1 of the one (1) violation of G.S. 143-215.1(a)(6) and
NPDES Permit No.NC0086142,by discharging waste into the
waters of the State in violation of the permit daily maximum
effluent limit for total suspended solids (TSS).
$ 250.00 For 1 of the one (1) violation of G.S. 143-215.1(a)(6) and
NPDES Permit No.NC0086142, by discharging waste into the
waters of the State in violation of the permit monthly average
effluent limit for total suspended solids.
$ 350.00 TOTAL CIVIL PENALTY
$ 83.64 Enforcement costs.
$ 433.64 TOTAL AMOUNT DUE
Pursuant to G.S. 143-215.6A(c), in determining the amount of the penalty I have taken into account the
Findings of Fact and Conclusions of Law and the factors set forth at G.S. 143B-282.1(b), which are:
(1) The degree and extent of harm to the natural resources of the State,to the public health, or to
private property resulting from the violations;
(2) The duration and gravity of the violations;
(3) The effect on ground or surface water quantity or quality or on air quality;
(4) The cost of rectifying the damage;
(5) The amount of money saved by noncompliance;
(6) Whether the violations were committed willfully or intentionally;
(7) The prior record of the violator in complying or failing to comply with programs over which
the Environmental Management Commission has regulatory authority; and
(8) The cost to the State of the enforcement procedures.
Within thirty days of receipt of this notice, you must do one of the following:
1. Submit payment of the penalty:
Payment should be made directly to the order of the Department of Environment and Natural
Resources (do not include waiver form). Payment of the penalty will not foreclose further
enforcement action for any continuing or new violation(s).
Please submit payment to the attention of:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR
2. Submit a written request for remission including a detailed justification for such request:

Please be aware that a request for remission is limited to consideration of the five factors listed
below as they may relate to the reasonableness of the amount of the penalty assessed. Requesting
remission is not the proper procedure for contesting whether the violation(s) occurred or the accuracy
of any of the factual statements contained in the civil penalty assessment document. Because a
remission request forecloses the option of an administrative hearing, such a request must be
accompanied by a waiver of your right to an administrative hearing and a stipulation that no factual or
legal issues are in dispute. Please prepare a detailed statement that establishes why you believe the
civil penalty should be remitted, and submit it to the Division of Water Quality at the address listed
below. In determining whether a remission request will be approved, the following factors shall be
considered:
(1) whether one or more of the civil penalty assessment factors in G.S. 143B-282.1(b)were
wrongfully applied to the detriment of the petitioner;
(2) whether the violator promptly abated continuing environmental damage resulting from
the violation;
(3) whether the violation was inadvertent or a result of an accident;
(4) whether the violator had been assessed civil penalties for any previous violations; or
(5) whether payment of the civil penalty will prevent payment for the remaining necessary
remedial actions.
Please note that all information presented in support of your request for remission must be
submitted in writing. The Director of the Division of Water Quality will review your evidence and
inform you of his decision in the matter of your remission request. The response will provide details
regarding case status, directions for payment, and provision for further appeal of the penalty to the
Environmental Management Commission's Committee on Civil Penalty Remissions (Committee).
Please be advised that the Committee cannot consider information that was not part of the original
remission request considered by the Director. Therefore, it is very important that you prepare a
complete and thorough statement in support of your request for remission.
In order to request remission, you must complete and submit the enclosed"Waiver of Right to
an Administrative Hearing and Stipulation of Facts" form within thirty(30) days of receipt of this
notice. The Division of Water Quality also requests that you complete and submit the enclosed
"Justification for Remission Request." Both forms should be submitted to the following address:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh,North Carolina 27699-1617
OR
3. File a petition for an administrative hearing with the Office of Administrative Hearings:
If you wish to contest any statement in the attached assessment document you must file a
petition for an administrative hearing. You may obtain the petition form from the Office of
Administrative Hearings. You must file the petition with the Office of Administrative Hearings within
thirty(30) days of receipt of this notice. A petition is considered filed when it is received in the Office

of Administrative Hearings during normal office hours. The Office of Administrative Hearings
accepts filings Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m., except for
official state holidays. The original and one (1) copy of the petition must be filed with the Office of
Administrative Hearings. The petition may be faxed—provided the original and one copy of the
document is received in the Office of Administrative Hearings within five (5)business days following
the faxed transmission. The mailing address for the Office of Administrative Hearings is:
Office of Administrative Hearings
6714 Mail Service Center
Raleigh,North Carolina 27699-6714
Telephone: [phone] Facsimile: [phone]
A copy of the petition must also be served on DENR as follows:
Ms. Mary Penny Thompson, General Counsel
Department of Environment and Natural Resources
1601 Mail Service Center
Raleigh,North Carolina 27699-1601
Please indicate the case number(as found on page one of this letter) on the petition.
Failure to exercise one of the options above within thirty (30) days of receipt of this letter, as
evidenced by an internal date/time received stamp (not a postmark), will result in this matter being
referred to the Attorney General's Office for collection of the penalty through a civil action.
Please be advised that additional penalties may be assessed for violations that occur after the
review period of this assessment. If the violations are of a continuing nature, not related to operation
and/or maintenance problems, andyou anticipate remedial construction activities,then you may wish
to consider applying for a Special Order by Consent. If you have any questions about this civil
penalty assessment or a Special Order by Consent, please contact the Water Quality Section staff of
the Mooresville Regional Office at 704/663-1699.
9f/c /Gco1 lel
(Date) Robert B. Krebs
Regional Supervisor
Surface Water Protection
Mooresville Regional Office
Division of Water Quality
ATTACHMENTS
cc: Water Quality Regional Supervisor w/attachments
Compliance/Enforcement File w/attachments
Central Files w/ attachments
rb/ma

ATTACHMENT A
CASE NO. LV-2009-0319
Outfall Parameter Reported Value Permit Limit
001 Total suspended solids 140 mg/L* 45.0 mg/L (Daily maximum)
001 Total suspended solids 78.0 mg/L* 30.0 mg/L (Monthly average)
* Denotes civil penalty assessment

STATE OF NORTH CAROLINA DEPARTMENT OF ENVIRONMENT
AND NATURAL RESOURCES
COUNTY OF GASTON
IN THE MATTER OF ASSESSMENT ) WAIVER OF RIGHT TO AN
OF CIVIL PENALTY AGAINST ) ADMINISTRATIVE HEARING AND
AQUA NORTH CAROLINA, INC. ) STIPULATION OF FACTS
PERMIT NO. NC0086142 )
FILE NO. LV-2009-0319
Having been assessed civil penalties totaling$433.64 for violation(s) as set forth in the
assessment document of the Division of Water Quality dated September 15, 2009, the undersigned,
desiring to seek remission of the civil penalties, does hereby waive the right to an administrative
hearing in the above-stated matter and does stipulate that the facts are as alleged in the assessment
document. The undersigned further understands that all evidence presented in support of remission of
this civil penalty must be submitted to the Director of the Division of Water Quality within 30 days of
receipt of the notice of assessment. No new evidence in support of a remission request will be allowed
after 30 days from the receipt of the notice of assessment.
This the day of , 2009
BY
ADDRESS
TELEPHONE

JUSTIFICATION FOR REMISSION REQUEST
DWQ Case Number: LV-2009-0319
Assessed Party: Aqua North Carolina, Inc.
County: Gaston
Permit Number: NC0086142
Amount Assessed: $433.64
Please use this form when requesting remission of this civil penalty. You must also complete the
"Request For Remission, Waiver of Right to an Administrative Hearing, and Stipulation of Facts"
form to request remission of this civil penalty. You should attach any documents that you believe
support your request and are necessary for the Director to consider in evaluating your request for
remission. Please be aware that a request for remission is limited to consideration of the five factors
listed below as they may relate to the reasonableness of the amount of the civil penalty assessed.
Requesting remission is not the proper procedure for contesting whether the violation(s) occurred or
the accuracy of any of the factual statements contained in the civil penalty assessment document.
Pursuant to N.C.G.S. § 143B-282.1(c), remission of a civil penalty may be granted only when one or
more of the following five factors applies. Please check each factor that you believe applies to your
case and provide a detailed explanation, including copies of supporting documents, as to why the
factor applies (attach additional pages as needed).
(a) one or more of the civil penalty assessment factors in N.C.G.S. 143B-282.1(b) were
wrongfully applied to the detriment of the petitioner (the assessment factors are listed in the civil
penalty assessment document);
(b) the violator promptly abated continuing environmental damage resulting from the
violation (i.e., explain the steps that you took to correct the violation and prevent future occurrences);
(c) the violation was inadvertent or a result of an accident (i.e., explain why the violation
was unavoidable or something you could not prevent or prepare for);
(d) the violator had not been assessed civil penalties for any previous violations;
(e) payment of the civil penalty will prevent payment for the remaining necessary remedial
actions (i.e., explain how payment of the civil penalty will prevent you from performing the activities
necessary to achieve compliance).
EXPLANATION: (use additional pages as necessary)

NORTH CAROLINA DIVISION OF WATER QUALITY
ASSESSMENT FACTORS
Violator: Aqua North Carolina, Inc.
Facility: Oakley Park WTP
County: Gaston
Case Number: LV-2009-0319
Permit Number: NC0086142
1) The degree and extent of harm to the natural resources of the State,to the public health, or to
private property resulting from the violation;
The total suspended solids (TSS) concentration of 140 mg/L on June 8, 2009, exceeded the daily
maximum permit limit of 45.0 mg/L. This elevated concentration also resulted in the exceedance of
the TSS monthly average permit limit (30.0 mg/L) when the permittee reported a monthly average of
78.0 mg/L.
2) The duration and gravity of the violation;
The TSS daily maximum permit limit was exceeded by 211.1% on June 8, 2009, whereas the TSS
monthly average permit limit was exceeded by 160%.
3) The effect on ground or surface water quantity or quality or on air quality;
The effect on the receiving stream is unknown. Increased suspended solids (turbidity) can increase
the water temperature, thus reducing the amount of oxygen in water harming aquatic life. They also
reduce the amount of natural sunlight that penetrates through the water, further decreasing oxygen
production and photosynthesis. In addition, high levels of solids can kill fish by clogging their gills,
lowering their resistance to disease, and smothering their eggs.
4) The cost of rectifying the damage;
The cost is unknown.
5) The amount of money saved by noncompliance;
The amount of money saved by noncompliance is unknown.
6) Whether the violation was committed willfully or intentionally;
The Division of Water Quality has no evidence that the violations were committed willfully or
intentionally as the permittee notes that the violations occurred from a slug of iron floc from the filter
being backwashed.
7) The prior record of the violator in complying or failing to comply with programs over which the
Environmental Management Commission has regulatory authority; and
There has been one prior Civil Penalty Assessments against Aqua North Carolina, Inc. for the Oakley
Park WTP during the life of the permit.

Case Number Description
LV-2009-0310 $433.64 LV for total suspended solids. Penalty is within the 30-day response window.
8) The cost to the State of the enforcement procedures.
The cost to the Mooresville regional Office was $83.64.
Date RO Supervisor
Division of Water Quality

MONITORING REPORT(MR)VIOLATIONS for: Report Date 09/10/09 Page: 11 of 21
,
Permit: % MRs Between: 6-2009 and 6-2009 Region:Mooresville Violation Category:Limit Violation Program Category: NPDES WW
Facility Name: % Param Name: % County:% Subbasin: % Violation Action:
Major Minor: Vo
PERMIT: NC0074799 FACILITY: Pines Mobile Home Park- Pines Mobile Home Park COUNTY:Gaston REGION: Mooresville
Limit Violation
MONITORING OUTFALL/ VIOLATION UNIT OF CALCULATED •
REPORT PPI LOCATION PARAMETER DATE FREQUENCY MEASURE LIMIT VALUE VIOLATION TYPE VIOLATION ACTION
06-2009 001 Effluent BOD,5-Day(20 Deg.C)- 06/06/09 2 X month mg/I 7.5 18 Daily Maximum Exceeded None
Concentration
06-2009 001 Effluent BOD,5-Day(20 Deg.C)- 06/18/09 2 X month mg/I 7.5 16 Daily Maximum Exceeded None
Concentration
06-2009 001 Effluent BOD,5-Day(20 Deg.C)- 06/30/09 2 X month mg/I 5 17 Monthly Average Exceeded None
Concentration
06-2009 001 Effluent Nitrogen,Ammonia Total(as 06/30/09 2 X month mg/I 2 9 Monthly Average Exceeded None
N)-Concentration
PERMIT:NC0086142 FACILITY: Heater Utilities Inc-Oakley Park WTP COUNTY:Gaston REGION: Mooresville
Limit Violation \,---V_ ,- -r C-- — 0 i '/
MONITORING OUTFALL/ VIOLATION UNIT OF CALCULATED ,L
REPORT PPI LOCATION PARAMETER DATE FREQUENCY MEASURE LIMIT / VALUE VIOLATION TYPE VIOLATION ACTION
06-2009 001 Effluent Solids,Total Suspended- 06/08/09 2 X month mg/I 45 / 140 • t I,-lDaily Maximum Exceeded None `t (CC'
Concentration /
06-2009 001 Effluent Solids,Total Suspended- 06/30/09 2 X month mg/I 301 78 IL.-C) Monthly Average Exceeded None 01 ^ -;(7 "'
Concentration
Nu _ O. �.=C.)I Nl�)r ---) .—...C-.-
1,4A, t `rAP (� t '

�J A7- Michael F.Easley,Governor
0o RQG William G.Ross Jr.,Secretary
rNorth Carolina Department of Environment and Natural Resources
Coleen H.Sullins,Director
Division of Water Quality
December 11, 2008
CERTIFIED MAIL 7007 1490 0004 4510 0721
RETURN RECEIPT REQUESTED
Mr. Thomas J. Roberts, President
Aqua North Carolina, Inc.
202 Mackenan Court
Cary, North Carolina 27511
Subject: Notice of Violation - Effluent Limitations
Tracking #: NOV-2008-LV-0582
Oakley Park WTP
NPDES Permit No. NC0086142
Gaston County
Dear Mr. Roberts:
A review of the August 2008 self-monitoring report for the subject facility revealed a
violation of the following parameter:
Pipe Parameter Reported Value Permit Limit
001 TSS 56.5 mg/I 45.0 mg/I (daily maximum)
Remedial actions, if not already implemented, should be taken to correct any problems.
The Division of Water Quality may pursue enforcement actions for this and any additional
violations. If the violations are of a continuing nature, not related to operation and/or
maintenance problems, and you anticipate remedial construction activities, then you may wish
to consider applying for a Special Order by Consent. You may contact Mr. John Lesley of this
Office for additional information.
If you have questions concerning this matter, please do not hesitate to contact Mr.
Lesley or me at 704/663-1699.
Sincerely
GLt.
Robert B. Krebs
Surface Water Protection
Regional Supervisor
cc: Point Source Branch
Gaston County Health Dept.
jl
Mailing Address Phone[phone] Location Noy`hCarolina
610 East Center Avenue,Suite 301 Fax [phone] 610 East Center Avenue,Suite 301 lltuCllll/,
Mooresville,NC 28115 Mooresville,North Carolina
Internet: www.ncwateraualitv.org Customer Service 1-877-623-6748
An Equal Opportunity/Affirmative Action Employer—50%Recycled/10%Post Consumer Paper

ik°
Performance Annual Report
kt•LdVED
I. General Information
hIAR - 'MN
Facility/System Name: Oakley Park Well #1
Responsible Entity: Aqua North Carolina, Inc. D E N WATER QUALITY
FOIN i SOURCE BRANCH
Person in Charge/Contact: Tom Roberts
Applicable Permit (s):
Description of Collection System or Treatment Process:
These facilities discharge backwash water from iron removal filters at two
community wells serving this water system. After backwash and prior
to discharge, liquid de-chlorination is fed.
II. Performance
Text Summary of System Performance for Calendar Year 2008:
These facilities consistently met the discharge permit limits in 2008 except
for a TSS violation in August
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental impacts
and corrective measures taken to address violations.
January Compliant '� r f
owN
6--mr. hi 4
‘ riN.,, 11
February Compliant
March Compliant MAR 6 2009
April Compliant rw,,.
DWQ-Surface Water Protection
May Compliant

June Compliant
July Compliant
August Daily Maximum for TSS was exceeded. Per the operator, the
high TSS was caused by a combination of increase removal of
iron and a possible slug from the backwash cycle.
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers will receive a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in our
Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the best of
my knowledge. I further certify that this report has been made available to the
users or customers of the named system and that those users have been notified of
its availability.
rr ,�
Date: 02/28/09
Responsible Person
Title: Regional Compliance Manager
Entity: Aqua North Carolina, Inc.

Performance Annual Report
RECEIVED
I. General Information
Facility/System Name: Oakley Park Well #2
Responsible Entity: Aqua North Carolina, Inc. DEN R - WATER QUALITY
POINT SOURCE BRANCH
Person in Charge/Contact: Tom Roberts
Applicable Permit (s): I
Description of Collection System or Treatment Process:
These facilities discharge backwash water from iron removal filters at two
community wells serving this water system. After backwash and prior
to discharge, liquid de-chlorination is fed.
II. Performance
Text Summary of System Performance for Calendar Year 2008:
These facilities consistently met the discharge permit limits in 2008.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental impacts
and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant
April Compliant
May Compliant

June Compliant
July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers will receive a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in our
Customer Service office.
Iv. Certification
I certify under penalty of law that this report is complete and accurate to the best of
my knowledge. I further certify that this report has been made available to the
users or customers of the named system and that those users have been notified of
its availability.
-I r c 1 r►eP agl-okJ Date: 02/28/09
Responsible Person
Title: Regional Compliance Manager
Entity: Aqua North Carolina, Inc.

,W A 7F9q Michael F.Easley,Governor
William G.Ross Jr.,Secretary
North Carolina Department of Environment and Natural Resources
Coleen H.Sullins.Director
Division of Water Quality
November 17, 2008
Mr. Thomas J. Roberts, President
Aqua North Carolina, Inc.
202 Mackenan Court
Cary,North Carolina 27511
Subject: Compliance Evaluation Inspection
Oakley Park Subdivision WTP
NPDES Permit No. NC0086142
Gaston County,N.C.
Dear Mr. Roberts:
Enclosed please find a copy of the Compliance Evaluation Inspection Report for the
inspection conducted at the subject facility on November 6, 2008, by Mr. Wes Bell of this Office.
Please inform the facility's Operators-in-Responsible Charge of our findings by forwarding a
copy of the enclosed report.
The report should be self-explanatory; however, should you have any questions concerning
the report,please do not hesitate to contact Mrs.Marcia Allocco,Mr. Bell,or me at(704)663-1699.
Sincerely,
•
-feyi Robert B. Krebs
Surface Water Protection Regional Supervisor
Enclosure
cc: Tony Parker, Aqua North Carolina, Inc.
Gaston County Health Department
WB
ANA N"One Carolina
NCDENR !vatura/4q
Mooresville Regional Office Division of Water Quality Phone [phone] Customer Service
Internet: www.ncwaterquatitv.org 610 East Center Ave,Suite 301 Mooresville,NC 28115 Fax [phone]
An Foual OnoortunitvlAffirmative Action Fmnbver—50%Recycled/10%Post Consumer Pacer

United States Environmental Protection Agency Form Approved.
EPA Washington,D.C.20460
OMB No.2040-0057
Water Compliance Inspection Report Approval expires 8-31-98
Section A: National Data System Coding(i.e., PCS)
Transaction Code NPDES yr/mo/day Inspection Type Inspector Fac Type
1 N� 2 I U I 31
NC0086142 111 121 08/11/06 J 17 18I� 19IGI1- 2011
L_t Remarks
21IIIIIIIIIIIIIIIIIIIIIIII1111IIIIIIIIIIIIIIIIII166
Inspection Work Days Facility Self-Monitoring Evaluation Rating B1 QA Reserved
671 1.5 169 70 U 7111
72I N I "1 I 174 751 I I I I I I 180
'--' Section B: Facility Data
Name and Location of Facility Inspected(For Industrial Users discharging to POTW,also include Entry Time/Date Permit Effective Date
POTW name and NPDES permit Number)
09:45 AM 08/11/06 05/09/01
Oakley Park WTP
Sequoia Dr Exit Time/Date Permit Expiration Date
Gastonia NC 28052 10:10 AM 08/11/06 10/08/31
Name(s)of Onsite Representative(s)/Titles(s)/Phone and Fax Number(s) Other Facility Data
///
Audwin Scott Williams/ORC/704-489-9401/
Name,Address of Responsible Official/Title/Phone and Fax Number
Thomas J Roberts,202 Mackenan Ct Cary NC Contacted
27511/President/919-467-8712/9194661583 No
Section C: Areas Evaluated During Inspection(Check only those areas evaluated)
IN Permit Flow Measurement •Operations&Maintenance N Records/Reports
In Self-Monitoring Program •Sludge Handling Disposal •Facility Site Review MI Effluent/Receiving Waters
•Laboratory
Section D: Summary of Finding/Comments(Attach additional sheets of narrative and checklists as necessary)
(See attachment summary)
Name(s)and Signature(s)of Inspector(s) Agency/Office/Phone and Fax Numbers Date
Wesley N Bell MRO WQ//704 663 1699 Ext.2192/ I I /177r
Signature of Management Q A Reviewer Agency/Office/Phone and Fax Numbers D to
arcs 1 c MRO WQ//704-663-1699 Ext.2204/ � �
EPA Form 3560-3(Rev 9-94)Previous editions are obsolete.
Page# 1

NPDES yr/mo/day Inspection Type 1
31 NC0086142 ill 121 08/11/06 I17 18U
Section D: Summary of Finding/Comments(Attach additional sheets of narrative and checklists as necessary)
Page# 2

Permit: NC0086142 Owner-Facility: Oakley Park VVTP
Inspection Date: 11/06/2008 Inspection Type: Compliance Evaluation
Permit Yes No NA NE
(If the present permit expires in 6 months or less). Has the permittee submitted a new application? ■ n n n
Is the facility as described in the permit? ■ n 0 n
#Are there any special conditions for the permit? n n ■ n
Is access to the plant site restricted to the general public? • n n n
Is the inspector granted access to all areas for inspection? ■ n n
0
Comment: A 17 ug/I effluent permit limit for total residual chlorine became effective on
3/1/07. The Division issued an ATC on 9/6/06 for the installation of a tablet
dechlorination system.
Record Keeping Yes No NA NE
Are records kept and maintained as required by the permit? ■ n n n
Is all required information readily available, complete and current? ■ 0 n n
Are all records maintained for 3 years (lab. reg. required 5 years)? ■ n n n
Are analytical results consistent with data reported on DMRs? M 0 n 0
Is the chain-of-custody complete? U n n 0
Dates,times and location of sampling U
Name of individual performing the sampling U
Results of analysis and calibration •
Dates of analysis U
Name of person performing analyses U
Transported COCs •
Are DMRs complete: do they include all permit parameters? • n n
0
Has the facility submitted its annual compliance report to users and DWQ? ■ n n
0
(If the facility is=or>5 MGD permitted flow)Do they operate 24/7 with a certified operator on each shift? 0 0 ■ 0
Is the ORC visitation log available and current? ■ 0 0 0
Is the ORC certified at grade equal to or higher than the facility classification? ■ n n 0
Is the backup operator certified at one grade less or greater than the facility classification? U n n 0
Is a copy of the current NPDES permit available on site? ■ 0 n n
Facility has copy of previous year's Annual Report on file for review? ■ n n n
Page# 3

Permit: NC0086142 Owner-Facility: Oakley Park WTP
Inspection Date: 11/06/2008 Inspection Type: Compliance Evaluation
Record Keeping Yes No NA NE
Comment: DMRs were reviewed for the period August 07 through July 08. No limit
violations were reported and all monitoring frequencies were correct. The records were
organized and well maintained. The ORC has initiated a commendable record keeping
system.
Laboratory Yes No NA NE
Are field parameters performed by certified personnel or laboratory? • 0 0 0
Are all other parameters(excluding field parameters)performed by a certified lab? Ninon
#Is the facility using a contract lab? ■ ❑ n n
#Is proper temperature set for sample storage(kept at less than or equal to 6.0 degrees Celsius)? 00 . 0
Incubator(Fecal Coliform)set to 44.5 degrees Celsius+/-0.2 degrees? onion
Incubator(BOD)set to 20.0 degrees Celsius+/- 1.0 degrees? 0 0 • 0
Comment: On-site field analyses are performed under laboratory certification #5035.
Water Tech Labs (Certification #50) has also been contracted to provide analytical
support. Please refer to Mr. Chet Whiting's (Division's Laboratory Certification Unit)
inspection report regarding the facility's laboratory practices.
Effluent Sampling Yes No NA NE
Is composite sampling flow proportional? n n 1• n
Is sample collected below all treatment units? ■ n n n
Is proper volume collected? ■ n n n
Is the tubing clean? n n ■ n
#Is proper temperature set for sample storage(kept at less than or equal to 6.0 degrees Celsius)? n n • n
Is the facility sampling performed as required by the permit(frequency,sampling type representative)? ■ n n n
Comment:
Operations & Maintenance Yes No NA NE
Is the plant generally clean with acceptable housekeeping? ■ n n n
Does the facility analyze process control parameters, for ex: MLSS, MCRT, Settleable Solids, pH, DO, Sludge 0 0 ■ 0
Judge, and other that are applicable?
Comment: The facility appeared to be properly operated and well maintained. The
ORC was in the process of replacing a section of the outfall line at Well#2 (larger pipe
diameter) to accomodate the increased flows from the upgraded filter system (larger
units).
Flow Measurement-Effluent Yes No NA NE
#Is flow meter used for reporting? ❑ n ■ n
Is flow meter calibrated annually? 0 0 • 0
Page# 4

Permit: NC0086142 Owner-Facility: Oakley Park WTP
Inspection Date: 11/06/2008 Inspection Type: Compliance Evaluation
Flow Measurement-Effluent Yes No NA NE
Is the flow meter operational? 0 n • 0
(If units are separated) Does the chart recorder match the flow meter? 0 0 • 0
Comment: Instantaneous flows are measured by multiplying the volume of each
backwash by the number of backwash events.
De-chlorination Yes No NA NE
Type of system ? Tablet
Is the feed ratio proportional to chlorine amount(1 to 1)? n non
Is storage appropriate for cylinders? 0 0 IN 0
#Is de-chlorination substance stored away from chlorine containers? n n •
Comment:
Are the tablets the proper size and type? ■ ❑ n ❑
Are tablet de-chlorinators operational? ■ n n n
Number of tubes in use? 4
Comment: The dechlorinators at each facility contained tablets in 4 sleeves at Well #1
and 3 sleeves at Well #2.
Effluent Pipe Yes No NA NE
Is right of way to the outfall properly maintained? ■ n n ❑
Are the receiving water free of foam other than trace amounts and other debris? n n ■ Q
If effluent (diffuser pipes are required) are they operating properly? 00 . 0
Comment: The effluent from Well #2 appeared clear with no floatable solids or foam.
No discharge was observed from Well #1. The effluent from Well#1
discharges/disperses into a wooded area and the Well #2 effluent discharges into a dry
ditch.
Page# 5

A K U A_
North Carolina
Aqua North Carolina,Inc. T:704.489.9401
4163 Sinclair Street F:704.489.9409
Denver, NC 28037 www.aquanorthcarolina.com
August 19, 2008
Central Files ' ^'
Division of Water Quality
1617 Mail Service Center
Raleigh, NC 27699-1617 AUG 2 5 2008
RE: DMRs for June, 2008 PAC DENR MRO
Fox Run WTP— NPDES Permit# NC0072061
Keltic Meadows WPT— NPDES Permit # NC0084468 DI NO-Surface Water Protection
Maplecrest WTP — NPDES Permit# NC0086193
Oakley Park WTP-001 — NPDES Permit # NC0086142
OVITIPatk =0Z — N 086142
Southgate WTP — NPDES Permit # NC0069035
Please accept the enclosed DMRs for the above referenced systems for the
month of June, 2008. These reports are being submitted late; please see the
attached explanation from our ORC.
Please accept our apology for this oversight.
Should there be any questions, please do not hesitate to call me at (704) 489-
9404 ext. 232.
Sincerely,
Tony R. Parker
Area Manager
TRP/pp
Enclosure
C:VMs. Marcia Allocco, DWQ, MRO
Mr. Rusty Rozzelle, MCWQP
An Aqua America Company

August 19, 2008
From; Audwin Scott Williams, ORC
Aqua North Carolina
PC 1, 985376; WW 3, 12730
To;
Subject; Late Monthly DMRs for the following permits for the month of June
NC0072061 Fox Run WTP 001
NC0084468 Keltic Meadows WTP 001
NC0086193 Maplecrest WTP 001
NC0086142 Oakley Park WTP 001
NC0086142 Oakley Park WTP 002
NC0069035 Southgate WTP 001
Dear Sirs,
The simple exclamation is that I miss filed the reports in the wrong place. Before
that some of the lab data arrived late and I found discrepancies in the data and had to
request corrected lab reports. While waiting I misplaced the file and then I got busy with
other jobs. After time had past and I did not have the reports in the right file, I thought I
had finished then and turned them in.
Then on the 18`h I found them, they were completed and signed for the 18th of
June.Now they are being sent to you for filing.
Sincerely,
•
61A, 14/14.11 G/ti . L'�ti
Audwin Scott Williams

A- ? UA_
North Carolina
Aqua North Carolina,Inc. T:704 489 9401
4163 Sinclair Street F.704 489 9409
Denver, NC 28037 www.aquanorthcarolina.com
August 19, 2008
rtot
Er
Central Files RL
'
Division of Water Quality
1617 Mail Service Center
Raleigh, NC 27699-1617 AUG 2 5 2003
RE: DMRs for June, 2008 NC DENR MRO
Fox Run WTP— NPDES Permit # NC0072061
Keltic Meadows WPT— NPDES Permit # NC0084468 DW -Surface Water Protection
Maplecrest WTP — NPDES Permit # NC0086193
�' r , iiilr � 111 ' .�ui�,�i �� b ; 086142
•a ley mar It P-002 — NPDES Permit # NC0086142
Southgate WTP — NPDES Permit # NC0069035
Please accept the enclosed DMRs for the above referenced systems for the
month of June, 2008. These reports are being submitted late; please see the
attached explanation from our ORC.
Please accept our apology for this oversight.
Should there be any questions, please do not hesitate to call me at (704) 489-
9404 ext. 232.
Sincerely,
7Z 1)04
Tony R. Parker
Area Manager
TRP/pp
Enclosure
C:✓Ms. Marcia Allocco, DWQ, MRO
Mr. Rusty Rozzelle, MCWQP
An Aqua America Company

August 19, 2008
From; Audwin Scott Williams, ORC
Aqua North Carolina
PC 1, 985376; WW 3, 12730
To;
Subject; Late Monthly DMRs for the following permits for the month of June
NC0072061 Fox Run WTP 001
NC0084468 Keltic Meadows WTP 001
NC0086193 Maplecrest WTP 001
NC0086142 Oakley Park WTP 001
NC0086142 Oakley Park WTP 002
NC0069035 Southgate WTP 001
Dear Sirs,
The simple exclamation is that I miss filed the reports in the wrong place. Before
that some of the lab data arrived late and I found discrepancies in the data and had to
request corrected lab reports. While waiting I misplaced the file and then I got busy with
other jobs. After time had past and I did not have the reports in the right file, I thought I
had finished then and turned them in.
Then on the 18th I found them, they were completed and signed for the 18th of
June.Now they are being sent to you for filing.
Sincerely,
G1
��
Audwin Scott Williams

, : ,, ,.
V
R,i,„ ck, 1 vE c
cl
Performance Annual Report
I. General Information
NC DENR MRO
Facility/System Name: Oakle Park DWO-Surface Water Protection
Responsible Entity: Aqua North Carolina dba Heater Utilities, Inc.
Person in Charge/Contact: Tom Roberts
Applicable Permit (s): NC0086142
Description of Collection System or Treatment Process:
These facilities discharge backwash water from iron removal filters at two
community wells serving this water system. After backwash and prior
to dischar e, li uid de-chlorination is fed.
II. Performance
Text Summary of System Performance for Calendar Year 2007:
These facilities consistently met the discharge permit limits in 2007.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of ovir mental
impacts and corrective measures taken to address viola Io ., ' \(E
January Compliant •
:;AR -- 3 2Q(d
February Compliant
March Compliant DENIM - WATER QUALITY
POINT SOURCE BRANCH

April Compliant
May Compliant
June Compliant
July . Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December ' Compliant
III. Notification
Our customers received a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in
our Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
`11-A.egoi Date: 02/29/0
8
Responsible Person
Title: Regional Compliance Manager
•
Entity: Aqua North Carolina dba Heater Utilities, Inc.

Jct.!.Oa- ; t d;;tls"lzitn.
AND?'.AT' l'-^OURCES
OFFICE
Performance Annual Report
FEB 1 4 20u7
I. General Information
Facility/System Name: Oakley Park WATER i�1TY SECTION Responsible Entity: Heater Utilities, Inc.
Person in Charge/Contact: Michael S. Harwood
Applicable Permit (s): NC0086142
Description of Collection System or Treatment Process:
These facilities discharge backwash water from iron removal filters at two
community wells serving this water system. In order to comply with new
permit limits for residual chlorine, a tablet dechlorination unit was installed
at each of the wells in 2006.
II. Performance
Text Summary of System Performance for Calendar Year 2006:
These facilities consistently met the discharge permit limits in 2006.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant

March Compliant
April Compliant
May Compliant
June Compliant
July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers received a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in
our Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
d6OV/7,7 Date: 02/07/07
Responsib e Person
Title: Regional Manager, Engineering & Compliance
Entity: Heater Utilities, Inc.

r0o, W A Michael F.Easley,Govern ray—
\ G William G.Ross Jr.,Secretary
�jj North Carolina Department of Environment and Natural Resources
Alan W.Klimek,P.E.,Director
-c Division of Water Quality
March 1, 2007
Mr. Michael Harwood
Aqua North Carolina, Inc.
202 Mackenan Court
Cary,North Carolina 27511
Subject: Notice of Deficiency
Compliance Evaluation Inspection
Oakley Park WTP
NPDES Permit No. NC0086142
Gaston County,North Carolina •
Dear Mr. Harwood,
Enclosed please find a copy of the Compliance Evaluation Inspection Report for the
inspection conducted at the subject facility on February 20, 2007, by Mrs. Sonja Basinger of this
Office. Please inform the facility's Operator in Responsible Charge of our findings by forwarding
a copy of the enclosed report.
Please note the deficiency cited in the Record Keeping section of the report. A written
response is not requested addressing the deficiency.
The report should be self-explanatory; however, should you have any questions
concerning the report, please do not hesitate to contact Mrs. Basinger or me at(704) 663-1699.
Sincerely,
for Michael L. Parker
Acting Surface Water Protection Regional Supervisor
Enclosure
cc: Gaston County Health Department
SWB ,
N.C.Division of Water Quality,Mooresville Regional Office,610 East Center Avenue,Suite 301,Mooresville NC 28115 [phone] Customer Service
1-877-623-6748

United States Environmental Protection Agency
E PA Washington,D.C.20460 Form Approved.
OMB No.2040-0057
Water Compliance Inspection Report Approval expires 8-31-98
Section A: National Data System Coding(i.e., PCS)
Transaction Code NPDES yr/mo/day Inspection Type Inspector Fac Type
1 I NI 2 I �� 31 NC0086142 111 121 07/02/20 1 17 181 rl 191 SI 201
1=J t_! 1 1 Remarks ! 1= LJ
21I I I I 1 1 1 1 1 1 1 1 IIII 1 1 1 1 IIII I I I I I I I I I I I I IIIIIIII I 1 166
Inspection Work Days Facility Self-Monitoring Evaluation Rating B1 QA Reserved
671 2.0 1 69 70 3' 71 Nu u
72I N I 731 I 11 " 75I I I I 1 1 I 180
Section B: Facility Data
Name and Location of Facility Inspected(For Industrial Users discharging to POTW,also include Entry Time/Date Permit Effective Date
POTW name and NPDES permit Number)
11:20 AM 07/02/20 05/09/01
Oakley Park WTP
Sequoia Dr Exit Time/Date ' Permit Expiration Date
Gastonia NC 28052 11:45 AM 07/02/20 10/08/31
Name(s)of Onsite Representative(s)/Titles(s)/Phone and Fax Number(s) Other Facility Data
///
Audwin Scott Williams/ORC/704-489-9401/
Name,Address of Responsible Official/Title/Phone and Fax Number
oac
Michael Harwood,202 Mackenan Ct Cary NC 27511//919-467-8712/9194601788ted
No
Section C: Areas Evaluated During Inspection(Check only those areas evaluated)
II Permit Ill Flow Measurement •Operations&Maintenance M Records/Reports
Self-Monitoring Program III Facility Site Review •Effluent/Receiving Waters •Laboratory
Section D: Summary of Finding/Comments(Attach additional sheets of narrative and checklists as necessary)
(See attachment summary)
Name(s)and Signature(s)of Inspector(s) Agency/Office/Phone and Fax Numbers Date
Sonja Basinger MRO WQ//704-235-2202/
/' �%a�Y� d I M 1442 zoo�--
Wrii4 G
Signature of Management Q A Reviewer Agency/Office/Phone and Fax Numbers D to
Marcia Allocco MRO WQ//704-235-2204/ \� �
EPA Form 3560-3(Rev 9-94)Previous editions are obsolete.
Page# 1

Permit: NC0086142 Owner-Facility: Oakley Park WTP
Inspection Date: 02/20/2007 Inspection Type: Compliance Evaluation
Permit Yes No NA NE
(If the present permit expires in 6 months or less). Has the permittee submitted a new application? ❑ ❑ ■ ❑
Is the facility as described in the permit? ■ ❑ ❑ ❑
#Are there any special conditions for the permit? 0 0 ■ 0
Is access to the plant site restricted to the general public? ■ ❑ ❑ ❑
Is the inspector granted access to all areas for inspection? ■ ❑ ❑ ❑
Comment: The effluent total residual chlorine (TRC) limit is effective 3/1/2007. An
Authorization to Construct (ATC) for dechlorination was issued for both wells (#1 and
#2) on 9/6/2006.
Record Keeping Yes No NA NE
Are records kept and maintained as required by the permit? ■ ❑ ❑ ❑
Is all required information readily available, complete and current? ■ ❑ ❑ ❑
Are all records maintained for 3 years(lab. reg. required 5 years)? ■ ❑ ❑ ❑
Are analytical results consistent with data reported on DMRs? ■ ❑ ❑ ❑
Is the chain-of-custody complete? ■ ❑ ❑ ❑
Dates,times and location of sampling ■
Name of individual performing the sampling ■
Results of analysis and calibration ■
Dates of analysis ■
Name of person performing analyses ■
Transported COCs ■
Are DMRs complete: do they include all permit parameters? 111000
Has the facility submitted its annual compliance report to users and DWQ? ■ ❑ ❑ ❑
(If the facility is=or>5 MGD permitted flow) Do they operate 24/7 with a certified operator on each shift? 0 0 ■ 0
Is the ORC visitation log available and current? ■ ❑ ❑ ❑
Is the ORC certified at grade equal to or higher than the facility classification? ■ ❑ ❑ ❑
Is the backup operator certified at one grade less or greater than the facility classification? ■ ❑ ❑ ❑
Is a copy of the current NPDES permit available on site? ■ ❑ ❑ ❑
Facility has copy of previous year's Annual Report on file for review? ■ ❑ ❑ ❑
Page# 3

Permit: NC0086142 Owner-Facility: Oakley Park WTP
Inspection Date: 02/20/2007 Inspection Type: Compliance Evaluation
Record Keeping Yes No NA NE
Comment: The facility was last inspected on January 25, 2006 by James Bealle of this
Office.
DMRs were reviewed from the period of December 2005 through November 2006. A
monitoring deficiency for effluent TSS was reported for Well # 1 for September 2006.
The facility did not meet the 10 day interval for twice per month monitoring per 15A
NCAC 2B .0508 (d). Upon review of the data it was noted that the holding time for the
sample was not met due to operator error. This deficiency will be addressed by this
inspection report.
Operations & Maintenance Yes No NA NE
Is the plant generally clean with acceptable housekeeping? ■ ❑ ❑ ❑
Does the facility analyze process control parameters, for ex: MLSS, MCRT, Settleable Solids, pH, DO, Sludge 0 0 • 0
Judge, and other that are applicable?
Comment: The facility appeared to be properly operated and maintained on the day of
the inspection.
Laboratory Yes No NA NE
Are field parameters performed by certified personnel or laboratory? ■ ❑ ❑ ❑
Are all other parameters(excluding field parameters)performed by a certified lab? ■ ❑ ❑ ❑
#Is the facility using a contract lab? ■ ❑ ❑ ❑
Is proper temperature set for sample storage(kept at 1.0 to 4.4 degrees Celsius)? ■ ❑ ❑ ❑
Incubator(Fecal Coliform) set to 44.5 degrees Celsius+/-0.2 degrees? 0 0 • 0
Incubator(BOD)set to 20.0 degrees Celsius+/- 1.0 degrees? 0 0 ■ 0
Comment: On-site field analysis are performed under field laboratory certification #
5035. Contracted lab services are performed by Water Tech Labs#50.
Flow Measurement-Effluent Yes No NA NE
#Is flow meter used for reporting? ❑ 0 ■ 0
Is flow meter calibrated annually? 0 0 ■ 0
Is the flow meter operational? 0 0 ■ 0
(If units are separated) Does the chart recorder match the flow meter? 0 0 ■ 0
Comment: Instantaneous effluent flow readings are required by the permit.
Flow is measured by multiplying the gallons per backwash by the number of timed
backwashes.
De-chlorination Yes No NA NE
Type of system ? Tablet
Is the feed ratio proportional to chlorine amount(1 to 1)? 0 0 ■ 0
Page# 4

Permit: NC0086142 Owner-Facility: Oakley Park WTP
Inspection Date: 02/20/2007 Inspection Type: Compliance Evaluation
De-chlorination Yes No NA NE
Is storage appropriate for cylinders? 0 0 ■ 0
#Is de-chlorination substance stored away from chlorine containers? 0 0 • 0
Comment:
Are the tablets the proper size and type? ■ ❑ ❑ ❑
Are tablet de-chlorinators operational? ■ ❑ ❑ ❑
Number of tubes in use? 2
Comment:
Effluent Sampling Yes No NA NE
Is composite sampling flow proportional? 0 0 ■ 0
Is sample collected below all treatment units? . 000
Is proper volume collected? ■ ❑ ❑ ❑
Is the tubing clean? ❑ ❑ ■ ❑
Is proper temperature set for sample storage(kept at 1.0 to 4.4 degrees Celsius)? ■ ❑ ❑ ❑
Is the facility sampling performed as required by the permit(frequency,sampling type representative)? . 000
Comment: Grab samples are required by the facility's permit.
Effluent Pipe Yes No NA NE
Is right of way to the outfall properly maintained? ■ ❑ ❑ ❑
Are the receiving water free of foam other than trace amounts and other debris? 0 0 0 ■
If effluent (diffuser pipes are required) are they operating properly? 0 0 ■ 0
Comment: The facility discharges to a dry ditch.
Page# 5

WAT 9Michael F.Easley,G�vemor-�`--
reoc.
p� William G.Ross,Jr.,Secretary
North Carolina Department of Environment and Natural Resources
t] 'C Alan W.Klimek,P.E.,Director
Division of Water Quality
February 6, 2006
Mr. Michael J. Myers
Aqua North Carolina, Inc.
PO Box 4889
Cary,NC 27519
Subject: Compliance Evaluation Inspection
Oakley Park WTP
NPDES Permit NC0086142
Gaston County
Dear Mr. Myers:
Enclosed is a copy of the Compliance Evaluation Inspection Report for the inspection
conducted at the subject facility on January 25, 2006, by James B. Bealle III of this office.
Please inform the facility's Operator-in-Responsible Charge of our findings by forwarding a
copy of the enclosed report.
The report should be self-explanatory; however, should you have any questions
concerning this report, please contact Mr. Bealle or me at [phone].
Sincerely,
L1'i
,r 1
D. Rex Gleason, P.E.
,,--"Surface Water Protection Regional Supervisor
enclosure
cc: Central Files
Gaston County Environmental Health Department
jb
North Carolina Division of Water Quality,Mooresville Regional Office One
610 East Center Avenue,Suite 301,Mooresville,North Carolina 28115 NorthCarolina
Phone:[phone]/Fax:[phone]/Internet:h2o.enr.state.nc.us
An Equal Opportunity/Affirmative Action Employer—50%Recycled/10%Post Consumer Paper Naturally

United States Environmental Protection Agency Form Approved.
EPA Washington,D.C.20460 OMB No.2040-0057
Water Compliance Inspection Report Approval expires 8-31-98
Section A: National Data System Coding (i.e., PCS)
Transaction Code NPDES yr/mo/day Inspection Type Inspector Fac Type
1 INS 2 ICI 31 NC0086142 111 121 06/01/25 17 18ICI 191cl 201
1_I L! Remarks 1—! U LJ
211III11I11IIIII1111III111IIIIII111IIIIIIIIIIIIII66
Inspection Work Days Facility Self-Monitoring Evaluation Rating B1 QA Reserved
671 1.0 169 70 U 71 U 72 N(! 731 I (74 7511 I I 1 1 I 180
�--� Section B: Facility Data u
Name and Location of Facility Inspected(For Industrial Users discharging to POTW,also include Entry Time/Date Permit Effective Date
POTW name and NPDES permit Number)
Oakley Park WTP 01:30 PM 06/01/25 05/09/01
Sequoia Dr Exit Time/Date Permit Expiration Date
Gastonia NC 28052 02:00 PM 06/01/25 10/08/31
Name(s)of Onsite Representative(s)/Titles(s)/Phone and Fax Number(s) Other Facility Data
///
Audwin Scott Williams/ORC/704-489-9401/
Tony R Parker//704-489-9404 /
Name,Address of Responsible Official/Title/Phone and Fax Number
Contacted
Michael J Myers,PO Box 4889 Cary NC 275194889//919-467-7854/
No
Section C: Areas Evaluated During Inspection(Check only those areas evaluated)
▪Permit Flow Measurement Operations&Maintenance •Records/Reports
▪Self-Monitoring Program El Facility Site Review •Effluent/Receiving Waters 1.Laboratory
Section D: Summary of Findinq/Comments(Attach additional sheets of narrative and checklists as necessary)
(See attachment summary)
Name(s)and Signature(s)of Inspector(s) Agency/Office/Phone and Fax Numbers Date
James Bealle MRO WQ//704-663-1699/
Signature of Management Q A Reviewer Agency/Office/Phone and Fax Numbers Date
John E Lesley ` of MRO WQ//704-663-1699 Ext.270/ 2/fl_.;mi :
EPA Form 3560-3(Rev 9-94)Previous editions are obsolete.
Page# 1

Permit: NC0086142 Owner-Facility: Oakley Park WTP
Inspection Date: 01/25/2006 Inspection Type: Compliance Evaluation
Permit Yes No NA NE
(If the present permit expires in 6 months or less). Has the permittee submitted a new application? ❑ ❑ ■ ❑
Is the facility as described in the permit? ■ ❑ ❑ ❑
#Are there any special conditions for the permit? 0 ■ 0 0
Is access to the plant site restricted to the general public? ■ ❑ ❑ ❑
Is the inspector granted access to all areas for inspection? ■ ❑ ❑ ❑
Comment:
Record Keeping Yes No NA NE
Are records kept and maintained as required by the permit? ■ ❑ ❑ ❑
Is all required information readily available, complete and current? ■ ❑ ❑ ❑
Are all records maintained for 3 years(lab. reg. required 5 years)? ■ ❑ ❑ ❑
Are analytical results consistent with data reported on DMRs? ■ ❑ ❑ ❑
Is the chain-of-custody complete? ■ ❑ ❑ ❑
Dates,times and location of sampling ■
Name of individual performing the sampling ■
Results of analysis and calibration ■
Dates of analysis ■
Name of person performing analyses ■
Transported COCs ■
Are DMRs complete: do they include all permit parameters? ■ ❑ ❑ ❑
Has the facility submitted its annual compliance report to users and DWQ? ■ ❑ ❑ ❑
(If the facility is=or>5 MGD permitted flow) Do they operate 24/7 with a certified operator on each shift? ❑ ❑ ■ ❑
Is the ORC visitation log available and current? ■ ❑ ❑ ❑
Is the ORC certified at grade equal to or higher than the facility classification? ■ ❑ ❑ ❑
Is the backup operator certified at one grade less or greater than the facility classification? ■ ❑ ❑ ❑
Is a copy of the current NPDES permit available on site? ■ ❑ ❑ ❑
Facility has copy of previous year's Annual Report on file for review? ■ ❑ ❑ ❑
Comment: DMRs were reviewed for December 2004 through November 2005. No
violation(s) reported.
Effluent Sampling Yes No NA NE
Is composite sampling flow proportional? ❑ ❑ ■ ❑
Page# 3

Permit: NC0086142 Owner-Facility: Oakley Park VVTP
Inspection Date: 01/25/2006 Inspection Type: Compliance Evaluation
Effluent Sampling Yes No NA NE
Is sample collected below all treatment units? ■ ❑ ❑ ❑
Is proper volume collected? ■ ❑ ❑ ❑
Is the tubing clean? ❑ ❑ ■ ❑
Is proper temperature set for sample storage(kept at 1.0 to 4.4 degrees Celsius)? ■ ❑ ❑ ❑
Is the facility sampling performed as required by the permit(frequency, sampling type representative)? U ❑ ❑ ❑
Comment:
Laboratory Yes No NA NE
Are field parameters performed by certified personnel or laboratory? ■ ❑ ❑ ❑
Are all other parameters(excluding field parameters)performed by a certified lab? . 000
#Is the facility using a contract lab? ■ ❑ ❑ ❑
Is proper temperature set for sample storage(kept at 1.0 to 4.4 degrees Celsius)? ■ ❑ ❑ ❑
Incubator(Fecal Coliform)set to 44.5 degrees Celsius+/-0.2 degrees? ❑ ❑ ■ ❑
Incubator(BOD)set to 20.0 degrees Celsius +/- 1.0 degrees? 0 0 ■ 0
Comment: Water Tech Laboratories, Inc. (50) provides analytical support.
Operations& Maintenance Yes No NA NE
Is the plant generally clean with acceptable housekeeping? ■ ❑ ❑ ❑
Does the facility analyze process control parameters, for ex: MLSS, MCRT, Settleable Solids, pH, DO, Sludge 0 0 ■ 0
Judge,and other that are applicable?
Comment:
Flow Measurement-Effluent Yes No NA NE
#Is flow meter used for reporting? ❑ ❑ ■ ❑
Is flow meter calibrated annually? 00 . 0
Is the flow meter operational? 00 . 0
(If units are separated) Does the chart recorder match the flow meter? ❑ ❑ ■ ❑
Comment: Flow is measured by multiplying the gallons per backwash by the number
of timed backwashes.
Effluent Pipe Yes No NA NE
Is right of way to the outfall properly maintained? ■ ❑ n ❑
Are the receiving water free of foam other than trace amounts and other debris? ■ n n n
If effluent (diffuser pipes are required) are they operating properly? n n ■ n
Comment:
Page# 4

Neil R.Phillips
President Aqua North Carolina/Heater Utilities
Aqua North Carolina T:919-467.8712.
PrUNorth Ca roEi na.:, .202 MacKenan Ct. F:919.460.1788
Care,North Carolina 27511 email:nrohillius aauaaenerica.co-n
June 1, 2005
Jessica Miles
Public Water Supply Section Chief
1634 Mail Service Center •
Raleigh, North Carolina 27699-1634
Alan Klimek, P.E.
Director
Division of Water Quality
1617 Mail Service Center
Raleigh, North Carolina 27699-1617
RE: Delegation of Signature Authority •
•
• To Whom It May Concern:
I am writing this letterdelegating authority to sign on my behalf all permit applications
reports, and other agency correspondence to Mi
chael J. Myers. I currently hold the
position of President of Aqua North Carolina•
and Heater Utilities along with being a mice
President of Aqua America and have the authority to delegate these activities to Mr.
Myers. Mr. Myers currently holds the position of Engineering and Compliance Manager
for Aqua North Carolina and Heater Utilities. This delegation of signature authority is •
meant to fulfill the requirements of NCAC 2H -0106 (e),NCAC 2H.0206 (b)(I), and
various permit conditions. •
Thank you. Aqua North Carolina and Heater Utilities look forward to working with
your agencies in the future. If you have any queStions, please do not hestiate to contact
either myself or Michael Myers using the contact information above_
•
7erely,(
hilli s •
Pr sident
Aqua North Carolina, Inc./Heater Utilities
Cc: Bill Reid, Wake County Environental Servicesm
David Goodrich,Division of Water_;--, ality
Kim Colson, Division of Water Qulity
Wayne Munden,Public Water SuPP1Y
Michael Myers
Blythe Clifford
Robyn Thomas

1 v r-3'7 N Iforq F'J
1(7-7
AQUA
-�` North Carolina
Compliance&Engineering Department
Aqua North Carolina T:919.467.8712
202 MacKenan Ct. F:919.466.1583
Cary,North Carolina 27511
July 18, 2005
yt.
Regional Supervisor Rex Gleason
NCDENR
610 East Center Avenue ;.
Mooresville, NC 28115 AUG0q!,
•
RE: Declaration of Signature Authority
Dear Regional Supervisor Gleason,
Find enclosed correspondence indicating that Michael Myers is able to sign permit
applications, reports, and other agency correspondence. Should there be any questions,
do not hesitate to call me at [phone] ext. 47 or Michael Myers ext. 706.
I
.,s Harvey
Engine:I&and Compliance
End.
cc: Michael Myers, Engineering and Compliance Manager

AQUA NORTH CAROLINA WASTEWATER FACILITIES
SUBDIVISION COUNTY NPDES # Ii ,'i`
Country Valley Catawba NC0058742
Killians Crossroads Catawba NC0063355:4
Spinnaker Bay Catawba NC0060593
Alexander Island Iredell NC0075205 X
Castaway/Bridgeport Iredell NC0056154 a'
Diamond Head Iredell NC0074772 4A
Hwy 150 (River Park) Iredell NC0074900 X
Mallard Head -Iredell NC0062481 X
Pier 16 Iredell NC0074535
Windemere Iredell NC0080691
Ashe Plantatation Mecklenburg NC00657494
Harbor Estates Mecklenburg NC0063860 NX
McCarron Mecklenburg NC0071781,)(
Mint Hill Festival Mecklenburg NC0063789'7'
Oxford Glen /Reigate Mecklenburg NC0063584�C
White Forest -Contract Ops Mecklenburg NC0063932X
Willowbrook Mecklenburg NC0073539
Willows Creek Mecklenburg NC0065773
Pine Valley Rowan NC0028941
Country Woods East Union NC0065684 (WQCS00322)X•
• Public Water Systems - Backwash Systems
SUBDIVISION - COUNTY NPDES#
Fox Run Gaston NC0072061 'n
•
Keltic Meadows Gaston NC0084468 ''<
Maplecrest Gaston NC0086193 X
alecikley Par, „r Gaston NC0086142 Xi
Southgate Gaston NC0069035/
•
11/2/2006

Performance Annual Report
I. General Information
Facility/System Name: Oakley Park
Responsible Entity: Heater Utilities, Inc.
Person in Charge/Contact: Michael J. Myers
Applicable Permit (s): NC0086142
Description of Collection System or Treatment Process:
These facilities discharge backwash water from iron removal filters at
two community wells serving this water system.
II. Performance
Text Summary of System Performance for Calendar Year 2005:
These facilities consistently met the discharge permit limits in 2005.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant

April Compliant
May Compliant
June Compliant
July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers were sent a letter regarding the availability of this report
upon request and a notebook containing these reports is located in our
Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
Date: 02/14/06
Responsib erso
Title: Regional Manager, Engineering & Compliance
Entity: Heater Utilities, Inc.

" UA A
North Carolina
Aqua North Carolina,Inc. T:704 489.0i4011 ?'4 O i4.
4163 Sinclair Street F:704.489.9409
Denver, NC 28037 www.aquanorthcarolina.com
November 2, 2006 -�_� 't:r 1•F-"
AND{:',, .. CY:, SCr`J
Barbara Sifford LIOO'tM "s `=i-iC'Y
Division of Water Quality
Mooresville Regional Office
610 East Center Avenue, Suite 301 NOV 0 6 200(
Mooresville,NC 28115
Subject: Aqua North Carolina,Western Division
Annual Report
Barbara,
I have enclosed a copy of our 2005 Annual Reports. As we discussed, I will add you to
the distribution list for our 2006 reports.
If you have any questions or require additional information, please do not hesitate to
contact me at [phone], Extension 228.
hank ;
Lei( A Welborn
Enviran ental Coordinator
Enclosure
•
An Aqua America Company

Michael F.Easley,Governor
Qt� William G.Ross Jr.,Secretary
it
North Carolina Department of Environment and Natural Resources
OSvti; :m Alan W.Klimek,P.E.Director
LL."4.4411x' C Division of Water Quality
` September 6, 2006 AND F ATt,PAL°':SOURCES
MOORESV,_t '-'" ^NAL OFFICE
F
Mr. Michael J. Myers
Aqua North Carolina, Inc. U
PO Box 4889 SEP 1 5 200
Cary, NC 27519-4889
WATER ��
SUBJECT: Authorization to Construct
QUALITY SECTION
A to C No. 086142A01
Aqua North Carolina, Inc.
Oakley Park WTP Well #1
Dechlorination Facilities
Gaston County
Dear Mr. Myers:
A fast track application for Authorization to Construct dechlorination facilities was
received on August 16, 2006, by the Division. Authorization is hereby granted for the
construction of modifications to the existing Oakley Park WTP Well #1, with discharge of
treated wastewater into McGill Branch in the Catawba River Basin.
This authorization results in no increase in design or permitted capacity and is awarded
for the construction of the following specific modifications:
Installation of a tablet dechlorination system pursuant to the fast track application
received on August 16, 2006, and in conformity with the Minimum Design
Criteria for Dechlorination Facilities.
This Authorization to Construct is issued in accordance with Part III, Paragraph A of
NPDES Permit No. NC0086142 issued August 15, 2005, and shall be subject to revocation
unless the wastewater treatment facilities are constructed in accordance with the conditions and
limitations specified in Permit No. NC0086142.
In the event that the facilities fail to perform satisfactorily, including the creation of
nuisance conditions, the Permittee shall take immediate corrective action, including those as may
be required by this Division, such as the construction of additional or replacement wastewater
treatment or disposal facilities.
N?hCarolina
JVatura!!I
North Carolina Division of Water Quality 1617 Mail Service Center Raleigh,NC 27699-1 6 1 7 Phone[phone] Customer Service
Internet: h2o.enr.state.nc.us 512 N.Salisbury St. Raleigh,NC 27604 FAX [phone] 1-S77-623-6748
An Equal Opportunity/Affirmative Action Employer-50%Recycled/10%Post Consumer Paper

Mr. Michael J. Myers
September 6, 2006
Page 2
The Mooresville Regional Office, telephone number(704) 663-1699, shall be notified at
least forty-eight (48) hours in advance of operation of the installed facilities so that an on site
inspection can be made. Such notification to the regional supervisor shall be made during the
normal office hours from 8:00 a.m. until 5:00 p.m. on Monday through Friday, excluding State
Holidays.
Pursuant to 15A NCAC 2H .0140, upon completion of construction and prior to operation of
these permitted facilities, the completed Engineering Certification form attached to this permit shall be
submitted to the address provided on the form.
Upon classification of the facility by the Certification Commission, the Permittee shall
employ a certified wastewater treatment plant operator to be in responsible charge (ORC) of the
wastewater treatment facilities. The operator must hold a certificate of the type and grade at least
equivalent to or greater than the classification assigned to the wastewater treatment facilities by
the Certification Commission.
The Permittee must also employ a certified back-up operator of the appropriate type and
grade to comply with the conditions of T15A:8G.0202. The ORC of the facility must visit each
Class I facility at least weekly and each Class II, III and IV facility at least daily, excluding
weekends and holidays, must properly manage the facility, must document daily operation and
maintenance of the facility, and must comply with all other conditions of T15A:8G.0202.
A copy of the approved plans and specifications shall be maintained on file by the
Permittee for the life of the facility.
During the construction of the proposed additions/modifications, the permittee shall
continue to properly maintain and operate the existing wastewater treatment facilities at all times,
and in such a manner, as necessary to comply with the effluent limits specified in the NPDES
Permit.
You are reminded that it is mandatory for the project to he constructed in accordance
with the North Carolina Sedimentation Pollution Control Act, and, when applicable, the North
Carolina Dam Safety Act. In addition, the specifications must clearly state what the contractor's
responsibilities shall be in complying with these Acts.
Failure to abide by the requirements contained in this Authorization to Construct may
subject the Permittee to an enforcement action by the Division of Water Quality in accordance
with North Carolina General Statute 143-215.6A to 143-215.6C.
The issuance of this Authorization to Construct does not preclude the Permittee from
complying with any and all statutes, rules, regulations, or ordinances which may be imposed by
other government agencies (local, state, and federal) which have jurisdiction.

r. Michael J. Myers
September 6, 2006
Page 3
If you have any questions or need additional information, please do not hesitate to contact
Cecil G. Madden, Jr., P.E. at telephone number(919) 715-6203.
Sincerely,jJ A
1) !/I/.. //'
it,
_,, / v
- Alan W. Klimek, P.E.
MM/cgm
cc: J. Thurman Horne, P.E., Horizon Engineering & Consulting, Inc.
Gaston County Health Department
'ec nical Assistance and Certification Unt
Daniel Blaisdell, P.E.
Point Source Branch, NPDES Program
Cecil G. Madden, Jr., P.E.
Michelle McKay, E.I.
A to C File

qua North Carolina, Inc.
Oakley Park WTP Well#1
A to C No. 086142A01
Issued September 6, 2006
Engineer's Certification
I, , as a duly registered Professional Engineer in
the State of North Carolina, having been authorized to observe (periodically/weekly/full time)
the construction of the modifications and improvements to Oakley Park WTP Well #1 located on
Freedom Mill Road in Catawba County for Aqua North Carolina, Inc., hereby state that, to the
best of my abilities, due care and diligence was used in the observation of the following
construction:
Installation of a tablet dechlorination system pursuant to the fast track application
received on August 16, 2006, and in conformity with the Minimum Design
Criteria for Dechlorination Facilities.
I certify that the construction of the above referenced project was observed to be built
within substantial compliance and intent of the approved plans and specifications.
Signature Registration No.
Date
Send to: Construction Grants & Loans
DENR/DWQ
1633 Mail Service Center
Raleigh, NC 27699-1633

Michael F.Easley.Governor
r✓ William G.Ross Jr..Secretary
North Carolina Department of Environment and Natural Resources
, r Y< a« a .�� Alan W.Klimek.P.E.Director
Division of Water Quality
September 6, 2006 .
AND NATlf^!':L RESOURCES
moo.
OFFICE
Mr. Michael J. Myers r)
Aqua North Carolina, Inc.
PO Box 4889 SEP 1 5 200o
Cary, NC 27519-4889
SUBJECT: Authorization to Construct WATER QUALITY SECTION
A to C No. 086193A02
Aqua North Carolina, Inc.
Oakley Park WTP Well #2
Dechlorination Facilities
Gaston County
Dear Mr. Myers:
A fast track application for Authorization to Construct dechlorination facilities was
received on August 16, 2006, by the Division. Authorization is hereby granted for the
construction of modifications to the existing Oakley Park WTP Well #2, with discharge of
treated wastewater into McGill Branch in the Catawba River Basin.
This authorization results in no increase in design or permitted capacity and is awarded
for the construction of the following specific modifications:
Installation of a tablet dechlorination system pursuant to the fast track application
received on August 16, 2006, and in conformity with the Minimum Design
Criteria for Dechlorination Facilities.
This Authorization to Construct is issued in accordance with Part III, Paragraph A of
NPDES Permit No. NC0086142 issued August 15, 2005, and shall be subject to revocation
unless the wastewater treatment facilities are constructed in accordance with the conditions and
limitations specified in Permit No. NC008614
In the event that the facilities fail to perform satisfactorily, including the creation of
nuisance conditions, the Permittee shall take immediate corrective action, including those as may
be required by this Division, such as the construction of additional or replacement wastewater
treatment or disposal facilities.
amN `hCarolina
,1atura!!y
North Carolina Division of Water Quality 1617 Mail Service Center Raleigh.NC 27699-1 6 1 7 Phone [phone] Customer Service
Internet: h2o.enr.state.nc.us 512 N.Salisbury St. Raleigh.NC 27604 FAX [phone] 1-877-623-6748
An Equal Opportunity/Affirmative Action Employer—50%Recycled/10%Post Consumer Paper

Mr. Michael J. Myers
September 6, 2006
Page 2
The Mooresville Regional Office, telephone number(704) 663-1699, shall be notified at
least forty-eight (48) hours in advance of operation of the installed facilities so that an on site
inspection can be made. Such notification to the regional supervisor shall be made during the
normal office hours from 8:00 a.m. until 5:00 p.m. on Monday through Friday, excluding State
Holidays.
Pursuant to 15A NCAC 2H .0140, upon completion of construction and prior to operation of
these permitted facilities, the completed Engineering Certification form attached to this permit shall he
submitted to the address provided on the form.
Upon classification of the facility by the Certification Commission, the Permittee shall
employ a certified wastewater treatment plant operator to be in responsible charge (ORC) of the
wastewater treatment facilities. The operator must hold a certificate of the type and grade at least
equivalent to or greater than the classification assigned to the wastewater treatment facilities by
the Certification Commission.
The Permittee must also employ a certified back-up operator of the appropriate type and
grade to comply with the conditions of T15A:8G.0202. The ORC of the facility must visit each
Class I facility at least weekly and each Class II, III and IV facility at least daily, excluding
weekends and holidays, must properly manage the facility, must document daily operation and
maintenance of the facility, and must comply with all other conditions of T15A:8G.0202.
A copy of the approved plans and specifications shall be maintained on file by the
Permittee for the life of the facility.
During the construction of the proposed additions/modifications, the permittee shall
continue to properly maintain and operate the existing wastewater treatment facilities at all times,
and in such a manner, as necessary to comply with the effluent limits specified in the NPDES
Permit.
You are reminded that it is mandatory for the project to be constructed in accordance
with the North Carolina Sedimentation Pollution Control Act, and, when applicable, the North
Carolina Dam Safety Act. In addition, the specifications must clearly state what the contractor's
responsibilities shall be in complying with these Acts.
Failure to abide by the requirements contained in this Authorization to Construct may
subject the Permittee to an enforcement action by the Division of Water Quality in accordance
with North Carolina General Statute I43-215.6A to 143-215.6C.
The issuance of this Authorization to Construct does not preclude the Permittee from
complying with any and all statutes, rules, regulations, or ordinances which may be imposed by
other government agencies (local, state, and federal) which have jurisdiction.

zael J. Myers
tuber 6, 2006
age 3
If you have any questions or need additional information, please do not hesitate to contact
Cecil G. Madden, Jr., P.E. at telephone number(919) 715-6203.
Sincerely
j
01!
,.4h, //
Alan . Klimek, P.E.
MM/cgm
cc: J. Thurman Horne, P.E., Horizon Engineering &Consulting, Inc.
Gaston Count Health De artment
Technical Assistance and Certification Unit
Daniel Blaisdell, P.E.
Point Source Branch, NPDES Program
Cecil G. Madden, Jr., P.E.
Michelle McKay, E.I.
A to C File

rth Carolina, Inc.
ey Park WTP Well #2
to C No. 086142A02
Issued September 6, 2006
Engineer's Certification
I, , as a duly registered Professional Engineer in
the State of North Carolina, having been authorized to observe (periodically/weekly/full time)
the construction of the modifications and improvements to Oakley Park WTP Well #2 located on
Freedom Mill Road in Catawba County for Aqua North Carolina, Inc., hereby state that, to the
best of my abilities, due care and diligence was used in the observation of the following
construction:
Installation of a tablet dechlorination system pursuant to the fast track application
received on August 16, 2006, and in conformity with the Minimum Design
Criteria for Dechlorination Facilities.
I certify that the construction of the above referenced project was observed to be built
within substantial compliance and intent of the approved plans and specifications.
Signature Registration No.
Date
Send to: Construction Grants & Loans
DENR/DWQ
1633 Mail Service Center
Raleigh, NC 27699-1633

Performance Annual Report
I. General Information
Facility/System Name: Oakley Park
Responsible Entity: Heater Utilities, Inc.
Person in Charge/Contact: Michael J. Myers
Applicable Permit (s): NC0086142
Description of Collection System or Treatment Process:
These facilities discharge backwash water from iron removal filters at
two community wells serving this water system.
II. Performance
Text Summary of System Performance for Calendar Year 2005:
These facilities consistently met the discharge permit limits in 2005.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant

April Compliant
May Compliant
June Compliant
July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers were sent a letter regarding the availability of this report
upon request and a notebook containing these reports is located in our
Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
Date: 02/14/06
Responsib erso
Title: Regional Manager, Engineering & Compliance
Entity: Heater Utilities, Inc.

1,77
AQUA
North Carolina
Compliance&Engineering Department
Aqua North Carolina T:919.467.8712
202 MacKenan Ct. F:919.466.1583
Cary,North Carolina 27511
...,mmENi..
July 18, 2005
Regional Supervisor Rex Gleason
NCDENR
610 East Center Avenue
Mooresville, NC 28115 Aa"•
RE: Declaration of Signature Authority
•
Dear Regional Supervisor Gleason,
Find enclosed correspondence indicating that Michael Myers is able to sign permit
applications, reports, and other agency correspondence. Should there be any questions,
do not hesitate to call me at [phone] ext. 47 or Michael Myers ext. 706.
INi
-Lace r:?s Harvey
Engin== and Compliance
End.
cc: Michael Myers, Engineering and Compliance Manager

Neil IL Phillips
[ ( President Aqua North Carolina/Heater Utilities
Q
• `CD `�A Aqua North Carolina T:919_467.6712
North Carolina.., .202 MacKenan Ct_ F:919.460.1788
Cam,North Carolina 27=11 email:nrphillips;naauaaanerica.co*n
June 1, 2005
•
Jessica Miles
Public Water Supply Section Chief
1634 Mail Service Center
Raleigh,North Carolina 27699-1634
Alan Klimek, P.E.
Director
Division of Water Quality
1617 Mail Service Center
Raleigh, North Carolina 27699-1617 .
RE: Delegation of Signature Authority
To Whom It May Concern: on mybehalf allpermit a lications,
I am writing this letter delegating authority to sign pp
reports, and other agency correspondence to Michael J. Myers. I currently hold the
position of President of Aqua North Carolina and Heater Utilities along with being a mice
President of Aqua America and have the authority to delegate these activities to Mr.
Myers. Mr. Myers currently holds the position of Engineering and Compliance Manager
for Aqua North Carolina and Heater Utilities. This delegation of signature authority i;s •
meant to fulfill the requirements of NCAC 2H .0106 (e),NCAC 2H.0206 (b)(1), and
various permit conditions.
. Thank you. Aqua North Carolina and Heater Utilities look forward to working with
any questions, please do not hestiate to contact
your agencies in the future. If you)Have
either myself or Michael Myers using the contact information above.
7erely,
( ' . _ •
• it R., hilli s
President /
Aqua North Carolina, Inc./Heater Utilities
Cc: Bill Reid, Wake County Environtnental S•
ervicenii
David Goodrich,Division of Water ailty
Kim Colson, Division of Water Qua:"
Wayne Munden,Public Water SLIPPY
.
Michael Myers
- : Blythe Clifford
Robyn Thomas

Q Michael F.Easley.Governor
. e . William G.Ross Jr.,Secretary
r North Carolina Department of Environment and Natural Resources
, W P.E.Director
• f Water Quality
iK
June 22, 2005
MN23am
Mr.Michael Myers
Heater Utilities,Inc.
PO Box 4889
MIErry
R
Cary,North Carolina 27519
Subject: Draft NPDES Permit
Permit NC0086142
Oakley Park Subdivision WTP
Gaston County
Dear Mr.Myers:
Enclosed with this letter is a copy of the draft permit for your facility. Please review the draft very
carefully to ensure thorough understanding of the conditions and requirements it contains.
Several significant changes have been made to the permit. Please see the attached document
"Permitting Strategy for Greensand Filtration Water Treatment Plants"for more information.
• A Total Residual Chlorine("TRC") limit has been added to the permit. Please see the
attached TRC policy memo for details. This limit will take effect 18 months after the
permit effective date.
• Monitoring requirements have been added for Total Manganese, and pH.
■ The measurement frequency has been changed from quarterly for all parameters. If the
parameter has a limit,the measurement frequency is twice per month. If the parameter
does not have a limit, the measurement frequency is monthly.
• Monitoring requirements have been deleted for Settable Solids and Turbidity.
Submit any comments to me no later than thirty (30) days following your receipt of the draft.
Comments should be sent to the address listed at the bottom of this page. If no adverse comments
are received from the public or from you, this permit will likely be issued in mid-August, with an
effective date of September 1,2005.
If you have any questions or comments concerning this draft permit, call me at [phone],
extension 361.
Sincerely,
• t
Karen Rust
Eastern NPDES Unit
cc:
NPDES Files
Central Files oehCarolina
NNaturally
N.C.Division of Water Quality 1617 Mail Service Center Raleigh,North Carolina 27699-1617 Phone: [phone] Customer Service
Internet: http://h2o.enr.state.nc.us 512 N.Salisbury St. Raleigh,NC 27604 Fax: [phone] 1-877-623-6748
An Equal Opportunity/Affirmative Action Employer

Permit NC0086142
STATE OF NORTH CAROLINA
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES
DIVISION OF WATER QUALITY
PERMIT
TO DISCHARGE WASTEWATER UNDER THE
NATIONAL POLLUTANT DISCHARGE ELIMINATION SYSTEM
In compliance with the provision of North Carolina General Statute 143-215.1, other lawful
standards and regulations promulgated and adopted by the North Carolina Environmental
Management Commission, and the Federal Water Pollution Control Act, as amended,
Heater Utilities, Inc.
is hereby authorized to discharge wastewater from a facility located at the
Oakley Park Subdivision Wells 1 and 2
NCSR 1271 (Well # 1)
NCSR 1236 at NCSR 1271 (Well #2)
Gaston County
to receiving waters designated as McGill Branch in the Catawba River Basin in
accordance with effluent limitations, monitoring requirements, and other conditions
set forth in Parts I, II, III and IV hereof.
This permit shall become effective .
This permit and authorization to discharge shall expire at midnight on August 31, 2010.
Signed this day .
DRAFT
Alan W. Klimek, P. E., Director
Division of Water Quality
By Authority of the Environmental Management Commission

Permit NC0086142
SUPPLEMENT TO PERMIT COVER SHEET
All previous NPDES Permits issued to this facility, whether for operation or
discharge are hereby revoked. As of this permit issuance, any previously issued
permit bearing this number is no longer effective. Therefore, the exclusive authority
to operate and discharge from this facility arises under the permit conditions,
requirements, terms, and provisions included herein.
Heater Utilities, Inc., is hereby authorized to:
1. Continue to discharge filter-backwash wastewater from Iron/Manganese green
sand filters (for well water-treatment). These discharges are from the Oakley
Park Subdivision's Well # 1 (outfall 001) and Well #2 (outfall 002) southwest of
Gastonia on NCSR 1271 and NCSR 1236 in Gaston County.
2. Discharge from said treatment works at the locations specified on the attached
map into McGill Branch, classified C waters in the Catawba River Basin.

•- ''- '----- 'NJ \ .', ( \A''((j/. ,Po''l'''177/e\----i\--_,/.771---\''(,' ".:NS17:-----`,..j2.- -.-_,.,--.:7„-,_j__.j\---,:„ • '' i`'e,, <C., C,, G,,,,,., „\
/��, �r
111111 ( `-. f ,
�\ f \i I —f pIPPPI
"/i •i j \ill\\ //i/ 1 \J i is "� , -4 1 5 3 /g� t1
\A __
r �/•�� a�� 1 _1 , 11 \ fry /N*) 1 ,, �_}__t,S.�� J { �� `'
,,)\
\ _...,\\... ",--,-,. 2, ,,,,, 1 1 ,„‘_...., __.,- _ j:,....e____________,p\9 0) ::\ , (
7;%i��(� �) t �r\�J� f °tf f i� :t /// I �-`i� \.� �� �C'" 1\ �.. �f
/ )�� \ _.� Ok.�I.\ I _„�J/1`'1 �. \V t�\R• rr1 `I' ,1/ \' ��- CIh_ 'r-S6z ,i�~ `" �__.-\. (I �,
y -:-IN
'``^� ` it'JI,J�) \l-/ ( /,I (\Jo ,\l\I1 \/7l/ 17 - !\ c '� , �,ao �� -- �-
-`��% J /1 \Z-� _,11� -t-y. '.:. I�- )%1\ 1.1 Jai l` )\.. ' \ ;!/'\ '' S.. .�.. n\`._, -._':,_ 1131 �`—'-,\`rl �( �G
' � - ,)Ji �. i l! f l l \` ti \ •may �J.\ � ) `\
//,i�f �S`J� 1 l,w1 \ %•/ �1 �\ t =�:n`�J:`l / .I•t • /
f ,\ / _ `fib -•_I•
- fL�\ "f/})\ if i /v 1 '\ (` /,,7•r? / i_-) \ .I •. fir, 1 •, .�F• • •\
.11,2"--‘- )( •/"M‘,--::' /(w /,--..- ,--,-; r 7y /) , \ ( '._-_,---zi' ,,,J,,, i\._ ,---, V 8 •----..k_.-------..j12,--,).-1 V-"\\.,ek...,---‘,%. le .
-- -jJ�� ; ; �;..-i 1/,�{ o,fau 002 ,j ,„ ., rOi I i;, �-;•c/eD, )J
_.)
'4%) /---' ' 4-.1- - -::-/-/' N-\ :----. .j//ff—\_, \ i.\\A? , -, \s Li (4),,- ),_,,\>- 7--,,,,,„. _7_4 ), r4, 0,;„
--).--, --)) ,) - /909-)2, ,,,, , -3-'''',1-: \\\'\'',17-(4` .__„%,,, _
� /\ • l\\• -' ' I si � � ��.> r-� '-1- � 6 ;_ \ 800 * /l// ` (`\_,'f rJ _ _ � //t� -'•\___)
am I\J �/ Ln " , r l 1 v,\ �_ ,p I � c` � � (/ � � �_ i �o ,ram �/j\ (,�� )))--c�J - ' .
--' /j / `.‹\ 1(' tfln c . ') -) 1 ,,,,H3' ,----,,-, \Q,) i 1, wee.:._-y- (i: , ,., Lo s,_ ._, ).,__,_.,,,__,.___,,,,, 7--
--) \ „ --- \--\::,\\ . \ ,. •• -•) ) _ .....„ , ; , \_,,, ,,v-, 6.7„.„,.3 _..c„...-- -...,„„:----)---,_.:,---x-_,. \ir).....17.
,,/ , ''.-,-- „ ,,42\jrFprihj/ '0. II d i • `N\ 1.--,•\ \ \ I\ (I Er).1.,.r.t ,/,,,,(_ (.7.. .j. . 7 >( \\;,•\('
i___.:\--\,_. _.,:,,,,._•i` ::.\:.----,_:„,,,_,'",\_\(\\\' 11\,\___t.44y,"7.(cq;,44„___,--, --' t;._„).\\ -\ ! _7_7" ?/,___.<3,,,,, . c.) ) ( \\_,, ____ _..\,7._
's\\\.).7---,.._)(1.
/� -f' -�,�% ,'._.
� 11 r vi 1�1 ' �� i �l.l'< �^ ,=��i 1
/j _,1--_-,--)-.• C _11/ ice. ._ ( _j ) ---.A—Z < i•1r ' 1r / ), `.l,%i -I-> ff 5, l ,
(C:---
/ ( --- l' ) \l'.' f:`,? k\/ •Nt-
f"' �5- ',J-r T.\1 J' I n i i I �� �``\\ )/I ` ,/ / ri} �/ •ii .\ y �) ••A_6'
/- �\� v 'li ; _. o, } `r �/ . y). k i `tom ( �� i( 1 �� ,
,E1l �. I' t \` 1 n 1 ` � •1•, ` • 4 � (t L'i S\C`� l (,/. �j< rC.
(----, ---) , ,1, ,,,\.,/,,--------, ,i i\___.)r.-.1) 7-- , (-,----\t, \ / /-7:s-----\::--- '4 1 t - / \ ) ;y • \\, ''.- -..:11,,,-__--
Latitude:35°12'32"(001) Facility ,,
35°11'50"(002) NC0086142
Longitude:81°16'02"(001) Location . -
81°15'40"(002) Heater Utilities, Inc.
Quad Stream#�ass: Oakley Park Subdivision
Subic,:30837 Wells 1 & 2 WTP SCALE 1 :24000
Receiving Steam:McGill Branch North

Permit NC0086142
A. (1.) EFFLUENT LIMITATIONS AND MONITORING REQUIREMENTS
During the period beginning on the effective date of this permit and lasting until expiration, the Permittee is
authorized to discharge from ontfalls 001 and 002. Such discharges shall be limited and monitored by the
Permittee as specified below:
EFFLUENT LIMITS MONITORING REQUIREMENTS
CHARACTERISTICS
(Parameter Codes) Monthly Daily Measurement Sample Type Sample Location
Average Maximum Frequency
FIow1 Monthly Instantaneous Effluent
(50050)
Total Suspended Solids 30.0 mg/L 45.0 mg/L 2/Month Grab Effluent
(00530)
Total Residual Chlorine2 17 µg/L 2/Month Grab Effluent
(50060)
Total Manganese Monthly Grab Effluent
(01055)
Total Iron Monthly Grab Effluent
(01045)
pH3 2/Month Grab Effluent
(00400) _
Footnotes:
1. For instantaneous flow monitoring, the duration of the discharge must be reported in addition to the total
flow.
2. The limit for total residual chlorine will take effect 18 months after the effective date of the final permit, only
if chlorine is used.
3. The pH shall not be less than 6 standard units nor greater than 9 standard units.
All samples should be collected from a representative discharge event.
There shall be no discharge of floating solids or visible foam in other than trace amounts.

PI I 11119-C-:
Michael F. Easley
Governor
y ©�''� William G. Ross,Jr.,Secretary
rNCDENR North Carolina Department of Environment and Natural Resources
QC:
C Alan W. Klimek,P.E.,Director
Division of Water Quality
June 19, 2003
TO: NPDES Unit Staff
FROM: David A. Goodrich
NPDES Unit Supervisor
SUBJECT: Total Residual Chlorine Policy for NPDES permits
Every three years the State is required by the Clean Water Act to review its surface water quality standards and
classifications,determine if changes are needed and to make any necessary changes. This review process is referred to
as the "triennial review." Public hearings were held to solicit comments for the 2000-2003 Triennial Review of surface
water quality standards during the summer of 2002. The Hearing Officer's recommendations were presented before
the state's Environmental Management Commission on October 10,2002.
The Hearing Officer's recommended changes included modifications to the existing standards for Arsenic,Cyanide,
Methylene Blue Active Substances (MBAS) and Total Residual Chlorine (TRC). The Hearing Officer also
recommended the addition of a standard for Methyl Tert-Butyl Ether(MTBE).
All of the Hearing Officer's proposed changes were adopted with the exception of MTBE. The changes took effect
on April 1,2003. This memo documents the changes to the NPDES permitting policy for TRC limits.
Total Residual Chlorine (TRC)
Previously,TRC had an Action Level Standard,except in designated Trout waters. The Triennial Review changes
modified the TRC Action Level Standard to an Aquatic Life Standard of 17 µg/L. The Aquatic Life Standard will
remain for designated Trout waters.
Aquatic Life Standard—17 µg/L (freshwater only) Trout Waters— 17 µg/L
Revised TRC Policy
➢ TRC limits will be assigned to permit renewals and all new permits issued after April 1,2003.
> Facilities that do not use chlorine will not receive a TRC limit;however,the presence of a chlorine back-up
system to augment UV or other disinfection requires a TRC limit.
> Facilities discharging to streams with a 7Q10 <0.05 cfs (zero-flow streams)will receive a limit of 17 µg/L.
> Limits will be capped at 28 µg/L to protect against acute impacts.
It is likely that many facilities will need to add dechlorination(or use another means of disinfection) to comply with
the new TRC standard. Therefore,a compliance schedule of 18 months from the effective date of the permit may
be added to any TRC limit added during the current permit renewal. This time period is allowed in order for the
facility to budget and design/construct the dechlorination and/or alternative disinfection system(s). The NPDES
Unit has promulgated minimum design criteria in order to expedite permitting of dechlorination equipment.
cc: Coleen Sullins
Regional Office Supervisors (Dechlorination guidance attached)
Shannon Langley

pippi
TING STRATEGY FOR GREENSAND FILTRATION WATER TREATMENT PLANTS
January 2004
Applicability: The following permitting strategy applies to new and existing water treatment plants using
greensand filtration to generate potable water from groundwater. This permitting strategy does not apply to any
other kind of cationic exchange unit used in water treatment. If any portion of the water treatment process
includes an ion exchange/water softener unit, then the RO-IE Permitting Strategy will apply as well.
A sample effluent limits page is attached to this strategy for guidance purposes.
Description of Technology: Typically,the greensand filtration unit is preceded by the use of an aeration tower
along with potassium permanganate to oxidize dissolved iron in the ground water. The particulate ferric
hydroxide(and some minor quantities of soluble ferrous material) is then removed via filtration through a
manganese based "greensand" media. Greensand is a proprietary material that does not require sodium cycle
regeneration,only backwash with finished (potable) water. Since the discharge from such a facility is not as
saline as that from a sodium cycle cationic exchange unit,this may be considered a more environmentally-
friendly technology for the treatment of groundwater. Filter backwash water is usually collected in a settling
basin,and the supernatant is then discharged to surface waters or a regional treatment works.
Typical chemical additives to such treatment systems are an anti-scalant(such as zinc orthophosphate),fluoride
(to help prevent dental cavities),chlorine and potassium permanganate.
Application Requirements for New Permittees: In addition to the appropriate NPDES application and fee,
new Permittees should also include the following in the application package:
• Description of the proposed water treatment system with a process schematic
• Map of proposed discharge location, indicating precise latitude and longitude
• Proposed flow rate for treated potable water and filter backwash water
• List of proposed chemical additives
• Chemical analyses of the source water(most notably, heavy metals and other parameters as
described in"Assessment and Recommendations for Water Treatment Plant Permitting,"an
amended version is provided in Table 1,below)
• Description of proposed treatment for filter backwash
• Residuals Management Plan
• Engineering Alternatives Analysis
Table 1. List of required source water analyses for new permits;8-12 samples should be analyzed for statistical significance.
Parameters denoted with"*"are required by DEH's New Well Analyses.
POLLUTANTS
Conventional and Non Metals(Total Recoverable),
Conventional Compounds Cyanide,Phenols and Hardness
Alkalinity(as CaCO3)* Antimony*
Ammonia(as N)* Arsenic*
Chlorine(Fatal Residual,TRC)* Barium*
Fluoride* Beryllium*
Magnesium* Cadmium*
Manganese* Calcium*
pH* Chromium*
Temperature Copper*
Total Dissolved Solids* Iran*
Total Kjeldahl Nitrogen(TKN) Mercury* -
Total Suspended Solids(FSS)* Nickel*
Nitrate Plus Nitrite Nitrogen* Selenium*
Phosphorus(Tota9 Silver*
Salinity Zinc*
Turbidity*
1

If any of the above requirements are missing,the application package should be returned. Unlike other cation
exchange systems, the filter backwash from these systems is not saline, so non-discharge options are considered
potentially viable options for the Engineering Alternatives Analysis. The Residuals Management Plan should,at
a minimum,describe the frequency with which solids will be removed from the settling basin and their ultimate
disposal method.
Permitting Requirements: Some permitting decisions may be made on a site-specific basis, but the following
provides a list of required monitoring parameters:
• Flow
• Total Suspended Solids
• pH
• Iron
• Manganese
• Fluoride
• Chlorine
• Zinc
Flow
Flow should be monitored (as per Table 2). Intermittent dischargers should also report the duration of
discharge.
Total Suspended Solids
Total Suspended Solids(TSS)is a parameter that, although a general indicator, ensures proper operation and
maintenance are maintained. Specifically,TSS documents that the settling basin is properly designed and
operated. Moreover, if the source water well screens are not well installed,the raw water will be more turbid
than normal,which will in turn increase the TSS in the filter backwash. TSS will be limited at a monthly
average value of 30.0 mg/L and a daily maximum value of 45.0 mg/L.
pH
Some of the chemicals used in water treatment can depress or raise pH, and as such,it should be monitored and
limited. For discharges to fresh waters,pH will be limited in the range of 6-9 standard units. For salt waters,
pH should be limited between 6.8 and 8.5 standard units. This is consistent with the permitting strategies for all
other types of water treatment plants.
Iron and Manganese
Iron and manganese are considered the primary pollutants of concern for such discharges. Present in the
groundwater and removed through filtration by the greensand media,iron and manganese are ultimately
concentrated in the filter backwash. These parameters are monitored only; see Table 2,as no standards exist for
either pollutant.
Fluoride
Since fluoride is an additive to finished water, which in turn is used for backwash water, it is considered a
pollutant of concern. The permit writer should verify the proposed dosing rate for the system in order to
determine the necessity of a limit for fluoride.
Chlorine
As with fluoride,chlorine is a chemical additive to finished water and is therefore a pollutant of concern. Since
chlorine can have severe effects on instream toxicity, it must be limited, as with all other water treatment plants
in the state. Chlorine limits should be between 17-28 µg/L, as per Division of Water Quality policy.
2

nc should be included as a monitoring parameter with a footnote stating, "Zinc shall be monitored if the
permittee uses any zinc-based additive in the water treatment process." Since many water treatment facilities
have traditionally used zinc orthophosphate as an anti-scalant,zinc can be a pollutant of concern depending on
the selection of water treatment additives.
Additional Parameters of Concern
Additional parameters of concern, most notably metals,may be identified in the application package and source
water data. Source water data should be entered into a Reasonable Potential Analysis(RPA)in order to assess
the need for limits. Such determinations are to be made on a case-by-case basis.
Monitoring Frequencies: Monitoring frequencies for the above listed parameters are summarized in Table 2.
Since discharges from greensand filtration water treatment plants do not tend to be continuous,grab samples
should be adequate to characterize the discharge.
Table 2. Recommended Monitoring Frequencies for New and Existing Greensand Filtration Water Treatment Plants
Facility Class Monitoring Frequency
Conventional and Non-
Conventional Parameters (except
flow')
Permitted Flow<0.5 MGD If limited 2/Month
Not limited—Monthly
Permitted Flow>0.5 MGD If limited-Weekly
Not limited—2/Month
Notes:
1. If discharge is continuous,then continuous a,coding monitoring is required.If discharge is intermittent,then instantaneous flow monitoring is
required. For instantaneous flow monitoring,the duration of the discharge must be reported.
3

A. (1) EFFLUENT LIMITATIONS AND MONITORING REQUIREMENTS
During the period beginning on the effective date of this permit and lasting until expiration, the Permittee is
authorized to discharge filter backwash from Outfall 001. Such discharges shall be limited and monitored by the
Permittee as specified below:
Parameter. Limits Monitoring Requirements
Monthly Daily Measurement . Sample, : Sample
Average.: Maximum Frequency Type : Location
Flow' Monthly Instantaneous Effluent
Total Suspended Solids 30.0 mg/L 45.0 mg/L 2/Month Grab Effluent
Total Residual Chlorine2 17 µg/L 2/Month Grab Effluent
Fluoride3 1800 µg/L 2/Month Grab Effluent
Total Iron Monthly Grab Effluent
Total Zinc4 Monthly Grab Effluent
Total Manganese Monthly Grab Effluent
pH5 2/Month Grab Effluent
Footnotes:
1. For instantaneous flow monitoring,the duration of the discharge must be reported in addition to the total
flow.
2. The TRC monitoring requirement applies only if the Permittee uses chlorine at the facility.
3. Fluoride should be monitored if the permittee fluoridates its finished water product.
4. Zinc shall be monitored if the Permittee uses any zinc-based additive in the water treatment process.
5. For discharges to fresh waters,pH will be limited in the range of 6-9 standard units. For salt waters,pH
should be limited between 6.8 and 8.5 standard units
The Permittee shall collect all samples from a representative discharge event.
The Permittee shall discharge no floating solids or foam visible in other than trace amounts.
4

l � � l
-1 )
l.�
Performance Annual Report
I. General Information
Facility/System Name: Oakley Park
Responsible Entity: Heater Utilities, Inc.
Person in Charge/Contact: Jerry Tweed
Applicable Permit (s): 0.1111111111.
Description of Collection System or Treatment Process:
These facilities discharge backwash water from iron removal filters at
two community wells serving this water system.
II. Performance
Text Summary of System Performance for Calendar Year 2004
These facilities have consistently met the discharge permit limits.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant

April Compliant
May Compliant
June Compliant
July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers received a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in
the appropriate Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
- Date: 02/23/05
T : V. resident
ity: Heater Utilities, Inc.

A • .,61„
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Michael F. Easley,Governor William G. Ross,Jr.,Secretary
Alan W. Klimek, P.E., Director
November 29, 2004
Jerry H.Tweed
Heater Utilities, Inc.
PO Drawer 4889
Cary, NC27519
Subject: Renewal Notice
NPDES Permit NC0086142
Oakley Park WTP
Gaston County
Dear Permittee:
Your NPDES permit expires on August 31, 2005. Federal(40 CFR 122.41)and North Carolina (15A NCAC
2H.0105(e)) regulations require that permit renewal applications must be filed at least 180 days prior to expiration of
the current permit. If you have already mailed your renewal application,you may disregard this notice.
To satisfy this requirement,your renewal package must be sent to the Division postmarked no later than March
4, 2005. Failure to request renewal by this date may result in a civil assessment of at least$500.00. Larger penalties
may be assessed depending upon the delinquency of the request.
If any wastewater discharge will occur after August 31, 2005,the current permit must be renewed. Discharge
of wastewater without a valid permit would violate North Carolina General Statute 143-215.1; unpermitted discharges
of wastewater may be assessed civil penalties of up to$25,000 per day.
If all wastewater discharge has ceased at your facility and you wish to rescind this permit,contact me at the
telephone number or address listed below.
Use the enclosed checklist to complete your renewal package. The checklist identifies the items you must
submit with the permit renewal application. If you have any questions, please contact me at the telephone number or
e-mail address listed below.
��ff�RF�
Sincerely, A",r AW l
Charles H.Weaver,Jr. NOV 3 C 2Q04
NPDES Unit
cc: Central Files WA
TE
Mooresville Regional Office,Water QualitySectl `
NPDES File
1617 Mail Service Center,Raleigh,North Carolina 27699-1617 One
512 North Salisbury Street,Raleigh,North Carolina 27604 NorthCarolina
Phone: [phone],extension 511/FAX [phone]/[e-mail] An Equal Opportunity/Affirmative Action Employer-50%Recycled/10%Post Consumer PaperNatural

NPDES Permit NC0086142
Oakley Park WTP
Gaston County
The following items are REQUIRED for all renewal packages:
❑ A cover letter requesting renewal of the permit and documenting any changes at the facility since
issuance of the last permit. Submit one signed original and two copies.
❑ The completed application form (copy attached), signed by the permittee or an Authorized
Representative. Submit one signed original and two copies.
❑ If an Authorized Representative (such as a consulting engineer or environmental consultant) prepares
the renewal package, written documentation must be provided showing the authority delegated to any
such Authorized Representative (see Part II.B.11.b of the existing NPDES permit).
❑ A narrative description of the sludge management plan for the facility. Describe how sludge (or other
solids) generated during wastewater treatment are handled and disposed. If your facility has no such
plan (or the permitted facility does not generate any solids), explain this in writing. Submit one signed
original and two copies.
The following items must be submitted by any Municipal or Industrial facilities discharging
process wastewater.
Industrial facilities classified as Primary Industries (see Appendices A D to Title 40 of the Code of Federal
Regulations,Part 122) and ALL Municipal facilities with a permitted flow>_ 1.0 MGD must submit a
Priority Pollutant Analysis (PPA) in accordance with 40 CFR Part 122.21.
The above requirement does NOT apply to privately owned facilities treating 100%
domestic wastewater, or facilities which discharge non process wastewater(cooling
water, filter backwash, etc.)
PLEASE NOTE:
Due to a change in fees effective January 1, 1999, there is no renewal fee required with your
application package.
Send the completed renewal package to:
Mr. Charles H. Weaver,Jr.
NC DENR / Water Quality / NPDES Unit
1617 Mail Service Center
Raleigh, NC 27699-1617

r> O� \N AT • Michael F.Easley, vemor
\O� OG William G.Ross Jr.,Secretary Y
North Carolina Department of Environment and Natural Resources
_ ' —i Alan W.Klimek,P.E.Director
5Division of Water Quality
Coleen H.Sullins,Deputy Director
Division of Water Quality
January 14, 2004
Mr. Jerry Tweed
Heater Utilities, Inc.
Post Office Drawer 4889
Cary,North Carolina 27519
Subject: Compliance Evaluation Inspection
Oakley Park WTP
NPDES Permit No. NC0086142
Gaston County,NC
Dear Mr. Tweed:
Enclosed is a copy of the Compliance Evaluation Inspection Report for the inspection
conducted at the subject facility on January 13, 2004 by Mr. Barry Love of this Office.
Please inform the facility's Operator-in-Responsible Charge of our findings by forwarding a
copy of the enclosed report.
The report should be self-explanatory; however, should you have any questions
concerning this report, please do not hesitate to contact Mr. Love or me at [phone].
Sincerely,
Z✓Lw-, M, G 14.,w. -.,
D. Rex Gleason, P.E.
Water Quality Regional Supervisor
Enclosure
cc: Gaston County Health Department
BL •
•
0 NprthCarolina
5M
QturQ«y Division of Water Quality, Mooresville Regional Office, 919 North Main Street, Mooresville NC 28115 [phone] Customer Service
1-877-623-6748

United States Environmental Protection Agency Form Approved.
EPA Washington,O.C.20480 OMB No.2040-0057
Water Compliance Inspection Report Approval expires 8-31-98
Section A: National Data System Coding(i.e.,PCS)
Transaction Code NPDES yr/mo/day Inspection Type Inspector Fac Type
1 IJ 2 U 3I NC0086142 111 121 04/01/13 117 18ICI 19 20I
Remarks ��----�� IJ u
21IIIIIIIIIIIIIIIII III IIIIIIIIIIIIIIIIIIIIIIIIIII66
Inspection Work Days Facility Self-Monitoring Evaluation Rating B1 OA ------------Reserved----------
67 I 1.0 169 70 14 I 71 I N I 72111 731 I 174 781 I I I I I I 180
Section 13: Facility Data
Name and Location of Facility Inspected(For Industrial Users discharging to POTW,also include Entry Time/Date Permit Effective Date
POTW name and NPDES permit Number)
10:00 AM 04/01/13 01/11/01
Oakley Park WTP
Sequoia Drive Exit Time/Date Permit Expiration Date
Gastonia NC 28052 10:35 AM 04/01/13 05/08/3'
Name(s)of Onsite Representative(s)mtles(s)/Phone and Fax Number(s) Other Facility Data
Mike Dycus//704-489-9404/
•
Name,Address of Responsible Official/Title/Phone and Fax Number
Jerry H. Tweed,Post Office Drawer 4889 Cary NC 27519/Vice Contacted
President/919-467-8712/9194601788 No
Section C: Areas Evaluated During Inspection(Check only those areas evaluated)
Permit Flow Measurement Operations & Maintenance Records/Reports
Self-Monitoring Program Effluent/Receiving Waters
Section D: Summary of Finding/Comments(Attach additional sheets of narrative and checklists as necessary)
Na (s)and Signature(s)of Inspector(s) Agency/Office/Phone and Fax Numbers Date
Barry F Love MRO WQ//704-663-1699/704-663-6040
Signature of Management Q A Reviewer Agency/Office/Phone and Fax Numbers Date
Richard M Bridgeman 704-663-1699/704-663-6040
EPA Form 3560-3(Rev 9-94)Previous editions are obsolete.

PERMIT:
The permit authorizes the continued discharge of filter-backwash wastewater from
Iron/Manganese green sand filters(for well water-treatment). These discharges are from the Oakley Park
Subdivision's Well#1 (outfall 001)and Well#2(outfall 002).
The permit for this facility became effective on November 1,2001 and will expire on August 31,
2005.
RECORDS AND REPORTS:
Records and reports consisting of discharge monitoring reports,chain of custody forms,lab
analysis reports,calibration logs,and Operator-in-Responsible Charge/maintenance log were reviewed at
the time of the inspection. The records were organized and well maintained.
FACILITY SITE REVIEW/OPERATIONS&MAINTENANCE:
Both filter systems seemed to be operating properly,and the surrounding grounds were well
maintained.
LABORATORY:
Water Tech Laboratories,Inc.(Certification#50)in Granite Falls,North Carolina provides
analytical support. The lab was not evaluated during this inspection. The TRC meter appeared to be
properly calibrated.
EFFLUENT/RECEIVING WATERS:
Outfall 001 was not discharging at the time of the inspection. Effluent from outfall 002 was clear
with no solids or foam. Both outfalls are permitted to discharge to McGill Creek,which is a Class C water
in the Catawba River Basin. The receiving stream was not evaluated at the time of the inspection.
SELF-MONITORING PROGRAM:
Self-monitoring reports were reviewed for the period December 2002 through September 2003.
All monitoring frequencies were correct,and no limit violations were reported.
FLOW MEASUREMENT:
Flow is measured by multiplying the gallons per backwash by the number of timed backwashes.

OF W ATc Michae .Easley ✓
O pG Governor
William G.Ross,Jr..Secretary
North Carolina Department of Environment and Natural Resources
D -. Alan W.Klimek,Director
Division of Water Quality
September 9, 2002
Mr. Jerry Tweed
Heater Utilities, Inc.
P.O. Drawer 4889
Cary,North Carolina 27519
Subject: Compliance Evaluation Inspection
Oakley Park Subdivision WTP
NPDES Permit No. NC0086142
Gaston County,N.C.
Dear Mr. Tweed:
Enclosed please find a copy of the Compliance Evaluation Inspection Report for the
inspection conducted at the subject facility on September 4, 2002, by Mr. Wes Bell of this Office.
Please inform the facility's Operators-in-Responsible Charge of our findings by forwarding a copy
of the enclosed report.
The report should be self-explanatory; however, should you have any questions concerning
the report,please do not hesitate to contact Mr. Bell or me at(704) 663-1699.
Sincerely,
D. Rex Gleason, P.E.
Water Quality Regional Supervisor
Enclosure
cc: Gaston County Health Department
WB
iecibirt
1
Customer Service Mooresville Regional Office,919 North Main Street,Mooresville,NC 28115 PHONE [phone]
1 800 623-7748 FAX [phone]

jos0m• US Environmental Protection Agency, Washington,D.C.,20460 AwictrA Form Approved.
"a Water Compliance Inspection Report 1 OMB No.2040-0057
• Approval Expires 8-31-98
NC Division of Water Quality/Mooresville Regional Office NCDENR
Section A:National Data System Coding
Transaction Code NPDES No. Yr/Mo/Day Inspection Type Inspector Facility Type
N 5 NC0086142 02/09/04 C S 2
Remarks:
Inspection Work Days Facility Evaluation Rating BI QA Reserved
1.5 4 N N
Section B:Facility Data
Name and Location of Facility Inspected: Entry Time: Permit Effective Date:
Heater Utilities,Inc.,Oakley Park Sub. Wells#1 and#2 11125 am 01/11/01
NCSR 1271 (Well#1)
NCSR 1236 @ NCSR 1271 (Well#2)
Exit Time/Date: Permit Expiration Date:
Gaston County,North Carolina 11:36 am 05/08/31
02/09/04
Name(s)of On-Site Representative(s)/Title(s)/Phone No(s)/Fax No(s):
Mr.Mike Dycus/ORC-Heater Utilities/704-489-9401
Mr.Dennis Francum/Gaston County Service Manager/704-489-9401 Ext.243
Name and Address of Responsible Official: Title:Vice President
Mr.Jerry Tweed
Heater Utilities,Inc.
P.O.Drawer 4889 Phone No: Contacted?
Cary,North Carolina 27519 919-467-7854 No
Section C:Areas Evaluated During Inspection(Check only those areas evaluated)
X Permit X Flow Measurement X Operations&Maintenance Sewer Overflow
X Records/Reports X Self-Monitoring Program Sludge Handling/Disposal Pollution Prevention
X Facility Site Review Compliance Schedules Pretreatment Multimedia
X Effluent/Receiving Waters X Laboratory Storm Water Other:
Section D:Summary ofFindings/Comments
See Attached Sheet(s) for Summary.
Name(s)and Signature(s)of Inspectors: Agency/Office/Telephone No: Date:
Wes Bell nj NCDWQ/MOORESVILLE/[phone] 9/9/02
Date:
Signature of Management QA Reviewer: Agency/Office/Phone&Fax No: Date:
EPA Form 3560-3(Rev.9-94)Previous editions are obsolete

Heater Utilities-Oakley Park WTP
Page Two
The facility was last inspected by Wes Bell of this office on November 19, 1998.
PERMIT:
The permit authorizes the continued discharge of filter backwash wastewater from a
Iron/Manganese green sand filters(for well water-treatment). These discharges are from the Oakley
Park Subdivision's well #1 (outfall 001) and well#2 (outfall 002).
The permit for this facility became effective on 11/1/01 and expires on 8/31/05. A permit
modification was issued on 10/31/01 regarding a correction in units (mg/1 to ml/L) for effluent
settleable solids. The expiration date remained unchanged.
RECORDS AND REPORTS:
Records and reports consisting of Operator-in-Responsible Charge (ORC)/daily operation
log,maintenance log,and calibration data were reviewed at the time of the inspection. The records
were in-depth and well maintained.
FACILITY SITE REVIEW/OPERATIONS & MAINTENANCE:
Both filter systems appeared to be operating properly and the surrounding grounds were well
maintained.
LABORATORY:
Water Tech Labs, Inc. (Certification #50) in Granite Falls, N.C. has been contracted to
provide analytical support. The laboratory was not evaluated during this inspection. The TRC meter
appeared to be properly calibrated.
EFFLUENT/RECEIVING WATERS:
Both outfalls(001 and 002)were not discharging at the time of the inspection. Both outfalls
are permitted to discharge into McGill Creek,which is a Class C water in the Catawba River Basin.
The receiving stream was not evaluated at the time of the inspection. Both outfalls were accessible
at the time of the inspection.
SELF-MONITORING PROGRAM:
Self-monitoring reports were reviewed for the period June 2001 through March 2002. The
permit requires quarterly monitoring.No limit violations were reported. All monitoring frequencies
were correct.
The noncompliance box (for outfall 001)was not checked for June 2001. Please be advised
that the noncompliance box must be checked if any violations (including daily maximum, weekly
average, and/or monthly average) are reported along with an explanation of the corrective actions
(if any). The ORC and permittee must ensure that all DMRs are accurate and complete before
submittal to the Division.

Heater Utilities -Oakley Park WTP
Page Three
SELF-MONITORING PROGRAM cont'd:
On numerous occasions, values as low as 0.03 mg/1 (30 4g/1) were being reported on the
DMR for TRC. The lowest standard performed for the annual curve was 100 µg/l; therefore, < 100
/cg/1 should have been reported.
The collection and analysis times for the TRC samples appeared to be within the required
holding times.
FLOW MEASUREMENT:
Flow is measured by multiplying the number of timed backwashes by the specified flow rate.

((('
gEOd
MAN -4
krrormance Annual Report
? ACE BRANCH
`I. General Information
Facility/System Name: Oakley Park
Responsible Entity: Heater Utilities, Inc.
. ......... ..
Person in Charge/Contact: Jerry Tweed
Applicable Permit (s): NC0086142
Description of Collection System or Treatment Process:
This facility discharges backwash water from iron removal filters
serving this community water system.
II. Performance
Text Summary of System Performance for Calendar Year 2001
This facility has consistently met the discharge permit limits_
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant ,�+,1,
- I r� 1
:FICE
February Compliant
March Compliant t
April Compliant
May Compliant

June Compliant
July Compliant
'August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers received a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in
the appropriate Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
2/26�02--
R onsi e Person Date
tle: Vice President
Entity: Heater Utilities, Inc.

v ____________ , _
rii, E [1 T j, H
II
al MAR ..4 200?
Oce Annual Re orb
N NT 0 ,, p e D7.7 .rr, ., ,:1
PT".
I. General Information
Facility/System Name: Oakley Park DEC 1 2002
Responsible Entity: Heater Utilities. Inc.
........ .._. .. .
Person in Charge/Contact: Jerry Tweed
Applicable Permit (s): NC0086142
Description of Collection System or Treatment Process:
This facility discharges backwash water from iron removal filters
serving this community water system.
II. Performance
Text Summary of System Performance for Calendar Year 2001
This facility has consistently met the discharge permit limits.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant
April Compliant
May Compliant

June Compliant
July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers received a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in
the appropriate Customer Service office.
Iv. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
2/2.01_
R onsKe Person Date
tle: Vice President
Entity: Heater Utilities, Inc.

Michael F. Easley
OF WATE,9 �w Governor
0 � T
r NCDENR Willis G. Ross,Jr., Secretary'++
North Carolina Department of Environme rces
> h.4 T
Di fpnA.f.,W kati8 r1C1?
February 28,2001
MAR 1 3 2001
JERKY H.TWEED •
Heater Utilities,Inc.
P.O.Box 4889
Cary,NC 27519 tT .P1jtA
Subject: Renewal Notice t % :41C!iT Se•
NPDES Permit NC0086142 1 i
OAKLEY PARK WTP
Gaston County
Dear Permittee:
The subject permit expires on September 30,2001. North Carolina Administrative Code(15A NCAC 2H.0105(e))
requires that an application for permit renewal be filed at least 180 days prior to expiration of the current permit. If you have
already mailed your renewal application,you may disregard this notice.
To satisfy this requirement,your renewal package must be sent to the Division postmarked no later than April 5,2001.
Failure to request renewal of the permit by this date may result in a civil assessment of at least$500.00. Larger penalties may be
assessed depending upon the delinquency of the request.
If any wastewater discharge will occur after September 30,2001 (or if continuation of the permit is desired),the current
permit must be renewed. Discharge of wastewater without a valid permit would violate North Carolina General Statute 143-215.1
and could result in assessment of civil penalties of up to$25,000 per day.
If all wastewater discharge has ceased at your facility and you wish to rescind this permit,contact Bob Sledge of the
Division's Compliance Enforcement Unit at(919)733-5083,extension 547. You may also contact the Mooresville Regional
Office at(704) 663-1699 to begin the rescission process.
Use the enclosed checklist to complete your renewal package. The checklist identifies the items you must submit with
the permit renewal application. If you have any questions,please contact me. My telephone number,fax number and e-mail
address are listed at the bottom of this page.
Sincerely,
fa Sielo
Valery Stephens
Point Source Branch
cc: Central Files
NPDES File
1617 Mail Service Center,Raleigh,North Carolina 27699-1617 919 733-5083,extension 520 (fax)919 733-0719
VISIT US ON THE INTERNET @ http://h2o.enr.state.nc.us/NPDES e-mail:[e-mail]

NPDES Permit NC0086142
Heater Utilities, Inc.
Gaston County
The following items are REQUIRED for all renewal packages:
❑ A cover letter requesting renewal of the permit and documenting any changes at the facility since
issuance of the last permit. Submit one signed original and two copies.
❑ The completed application form (copy attached), signed by the permittee or an Authorized
Representative. Submit one signed original and two copies.
❑ If an Authorized Representative (such as a consulting engineer or environmental consultant) prepares
the renewal package, written documentation must be provided showing the authority delegated to any
such Authorized Representative (see Part II.B.11.b of the existing NPDES permit).
❑ A narrative description of the sludge management plan for the facility. Describe how sludge (or other
solids) generated during wastewater treatment are handled and disposed. If your facility has no such
plan (or the permitted facility does not generate any solids), explain this in writing. Submit one signed
original and two copies.
The following items must be submitted ONLY by Industrial facilities discharging process
wastewater:
U Industrial facilities classified as Primary Industries (see Appendices A-D to Title 40 of the Code of
Federal Regulations, Part 122) must submit a Priority Pollutant Analysis (PPA) in accordance with 40
CFR Part 122.21. If the PPA is not completed within one week of April 5, 2001, submit the application
package without the PPA. Submit the PPA as soon as possible after April 5, 2001.
The above requirement does NOT apply to municipal or non-industrial facilities.
Trrrt'L'Ltt.rTTt
PLEASE NOTE:
Due to a change in fees effective January 1, 1999, there is no renewal fee required with your
application package.
't'r.r Lr r'rT'r,rL'rt
Send the completed renewal package to:
Ms. Valery Stephens
NC DENR / Water Quality / Point Source Branch
1617 Mail Service Center
Raleigh, NC 27699-1617