NC0065684_Odor Complaint_20201207

Strickland, Bev
From: Ison, Laurie T <[e-mail]>
Sent: Monday, December 7, 2020 11:44 AM
To: Scheller, Roberto
Cc: Basinger, Corey; Pitner, Andrew
Subject: RE: [External] RE: Complaint Investigation - Country Woods East
CAUTION: External email. Do not click links or open attachments unless you verify. Send all suspicious email as an attachment to
Report Spam.
Good morning Roberto,
I was curious as to whether you were able to make a visit last week or if you received any
complaints last week.
23MEit 4
PF
11
+l LC�
Laurie Ison
Area Manager
Aqua NC
O: 704.489.9404 Avaya Ext 57234
M:704.507.5381
000
From: Scheller, Roberto <[e-mail]>
Sent: Thursday, December 3, 2020 9:53 AM
To: Ison, Laurie T <[e-mail]>
Cc: Basinger, Corey <[e-mail]>; Pitner, Andrew <[e-mail]>
Subject: RE: [External] RE: Complaint Investigation - Country Woods East
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
Ms. Ison:
I have been tracking the odor complaints from Country
Woods and comparing them to weather conditions. So far I have found a correlation between the odor complaints,
temperature, humidity and barometric pressure. The pattern has been warm daytime temperatures followed by cooling
in the evening (temperature inversion); high humidity (75 — 84%) and high barometric pressure (usually related to a
change in weather patterns). If this holds true, and looking at today's weather conditions, there should be complaints
this afternoon. I'm going to try to do a drive around the S/D this evening and see if I can smell anything. Thank you for
all your help in this investigation. If you should have any questions please contact me at 704-677-2315.

Roberto L. Scheller
NC Dept. of Environmental Quality
Division of Water Resources
Water Quality Regional Operations Section
610 E. Center Ave., Sute 301
Mooresville, NC 28115
Ph:704-235-2204 Fax:[phone]
From: Ison, Laurie T [mailto:[e-mail]]
Sent: Monday, November 30, 2020 4:30 PM
To: Scheller, Roberto <[e-mail]>
Subject: RE: [External] RE: Complaint Investigation - Country Woods East
External email. Do not click links or open attachments unless you verify. Send all suspicious email as an attachment to
[e-mail]
He copied me on it as well. What I want to say, I cannot put in writing.
From: Scheller, Roberto <[e-mail]>
Sent: Monday, November 30, 2020 4:26 PM
To: Ison, Laurie T <[e-mail]>
Subject: FW: [External] RE: Complaint Investigation - Country Woods East
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
For your record.
From: Gavin Eales [mailto:[e-mail]]
Sent: Monday, November 30, 2020 2:50 PM
To: Scheller, Roberto <[e-mail]>; Kolleen Dickinson <[e-mail]>
Cc: Lynne Hair <[e-mail]>; David Scholl <[e-mail]>; [e-mail];
[e-mail]; Ison, Laurie T <[e-mail]>
Subject: [External] RE: Complaint Investigation - Country Woods East
External email. Do not click links or open attachments unless you verify. Send all suspicious email as an attachment to
[e-mail]
Absolutely shocking response
I am dumbstruck.
All I will do, is to continue emailing all the recipients listed EVERY time my neighborhood is overwhelmed
with the stinky stench.

I am not making this up t t
Gavin Eales
On Nov 30, 2020, 13:47 -0500, Kolleen Dickinson <codeofficer@stallin sn�c.org>, wrote:
Thank you Sir. I'll get this info out to the spokesperson for Country Woods East.
Respectfully,
Kolleen Dickinson
0
stallin
wc-
Kolleen M. Dickinson
Code Enforcement Officer
Town of Stallings
704-821-0316 office
704-238-3323 cell
codeofficer@stallin sg nc.org
www.stallin sg nc.org
From: Scheller, Roberto <[e-mail]>
Sent: Monday, November 30, 2020 1:42 PM
To: Kolleen Dickinson <codeofffcer@stallin sn�c.org>
Cc: Lynne Hair <lhair _,stallin sn�c.org>; David Scholl <dschollo,stallin sn�c.org>; [e-mail];
[e-mail]; [e-mail]; Ison, Laurie T <LTIson o,aduaamerica.com>
Subject: Complaint Investigation - Country Woods East
Ms. Dickinson:
This Office received complaints of strong offensive odors coming from Country Woods East Waste
Water Treatment Plant (WWTP). A site investigation was conducted on November 25, 2020 @
10:25 hours. Five locations along Hawthorne Drive were monitored for strong sewer odors with no

sewer odors detected. Quince Court, Aspen Lane and Pecan Drive were all monitored for strong
sewer odors with no sewer odors being detected.
A Compliance Evaluation Inspection (CEI) was conducted on October 13, 2020 as result of an odor
complaint received by this Office. Compliance history was reviewed from September 2019 through
August 2020. No permit limit violations were reported during review period. At time of inspection
treatment facility appeared to be well operated and maintained. Effluent was clear with no visible
suspended solids. Construction of plant upgrades were ongoing at time of inspection. Four (4)
aeration blowers and related piping and controls are to be replaced under Authorization to Construct
(A to C) #065684A04. No excessive odors were noted around WWTP at time of inspection.
This Office has received complaints in the past regarding odor coming from Country Woods
WWTP. The site was visited, as result of complaints, on April 23, 2018 and a Compliance
Evaluation Inspection (CEI) was conducted on May 23, 2018. During both site visits no unusually
strong or offensive odors were noted. Aeration basins had earthy smell and EQ basin had light
ammonia smell that dissipated 20-30 feet away from basin.
In order to determine source of strong odors it is requested that complainants document the date,
time, and duration of event when reporting an odor complaint to this Office. This will greatly aid us
in determining source and/or activities causing the strong odors. If you should have any further
questions in regards to this matter please contact me.
Roberto L. Scheller
NC Dept. of Environmental Quality
Division of Water Resources
Water Quality Regional Operations Section
610 E. Center Ave., Sute 301
Mooresville, NC 28115
Ph- 704-235-2204 Fax- 704-663-6040

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