NCG590006_Regional Office Historical File Pre 2018 (4)

Water Resources
ENVIRONMENTAL QUALITY
Mr. Thomas J Roberts, President
Aqua North Carolina Inc.
202 Mackenan Ct
Cary, NC 27511
Dear Mr. Roberts:
PAT MCCRORY
Governor
DONALD R. VAN DER VAART
Secretary
S. JAY ZIMMERMAN
January 21, 2016 RECEIVEDINCDENRlDW rrecror
FEB 3 2016
WQROS
MOORESVILLE REGIONAL OFFICE
Subject: Retraction of NOV-2015-LR-0046
Maplecrest WTP
NPDES Permit NCG590006
Gaston County
On December 7, 2015, the Division issued a Notice of Violation (NOV) against Aqua North
Carolina, Inc. The NOD was based upon a violation of the reporting requirement by failing to
file the September 2015 Discharge Monitoring Report with the Division of Water Resources
within the thirty (30) day reporting period. Subsequent to your receipt of the NOV, Laurie Ison
contacted the Division indicating that the September 2015 DMR was submitted on October 30,
2015. After examining the DMRs in was noted that the previous permit number NCO086193
was indicated on the DMR. The previous permit NCO086193 was converted to the general
permit Certificate of Coverage (COC) NCG590006 which became effective August 28, 2015.
The Division requested that the September and October 2015 DMRs be amended for the correct
permit number (NCG590006). These amended DMRs were both received on January 4, 2016.
As a result, I have withdrawn the NOV against Aqua North Carolina, Inc. for the cited violation
and directed that the record of this violation be removed from our files.
Thank you for your prompt attention to this. If you have any questions about this letter or
discharge monitoring reports, please contact Derek Denard at 919-807-6307 or via e-mail at
[e-mail].
Sinc rely,
S. Jay Zimmerman, Di
Division of Water Resources
cc: NPDES File
Central File
ec: Laurie T. Ison [[e-mail]]
1617 Mail Service Center, Raleigh, North Carolina 27699-1617
Phone: [phone] \Internet: www.ncwaterquality.org
An Equal Opportunity \ Affirmative Action Employer — Made in part by recycled paper

North Carolina Department of Environmental Quality
Pat McCrory Donald R. van der Vaart
Governor Secretary
December 7, 2015
CERTIFIED MAIL 7013 2630 0001 8998 2892
RETURN RECEI9PT REQUESTED
Mr. Thomas J Roberts, President
Aqua North Carolina, Inc.
202 Mackenan Ct
Cary, North Carolina 27511
Subject:
Dear Mr. Roberts:
NOTICE OF VIOLATION
Late Discharge Monitoring Reports (DMRs)
Maplecrest WTP
NPDES Permit NCG590006
Gaston County
NOV-2015-LR-0046
'OF RECEIVED/NCDENR/DWR
DE!"3 0 2015
WQROS
MOORESVILLE REGIONAL OFFICE
This is to inform you that the Division of Water Resources did not receive the monitoring report for
September 2015. This is in violation of Part II, condition D(2) of the NPDES permit, as well as 15A NCAC 2B
.506(a), which requires the submittal of Discharge Monitoring Reports no later than the last calendar day
following the reporting period. Failure to submit reports as required will subject the violator to the assessment of
a civil penalty of up to $25,000 per violation.
To prevent further action, please submit the reports within fifteen (15) days of receipt of this notice If this
facility is inactive or not constructed, you may submit a written request to suspend monitoring. The
request should include a begin date and end date for the period of monitoring.
Additionally, this letter provides notice that this office will recommend the assessment of civil penalties if future
reports are not received within the required time frame during the next twelve (12) reporting months. The
Division must take these steps because timely submittal of discharge monitoring reports is essential to the
efficient operation of our water quality programs. We appreciate your assistance in this matter. If you have any
questions about this letter or discharge monitoring reports, please contact me at 919-807-6307 or via e-mail at
[e-mail].
#JayZimmerman,
Dire or
Division of Water Resources
cc: NPDES File
Central Files
Mooresville Regional Office — WQ Regional Operations
1617 Mail Service Center, Raleigh, North Carolina 27699-1617
Phone: [phone] \Internet: www.ncwaterquality.org
An Equal Opportunity 1 Affirmative Action Employer— Made in part by recycled paper

North Carolina Department of Environmental Qu
Pat McCrory nald X rllaart
Govemor Secretary
November 24, 2015
Mr. Thomas J. Roberts, President
Aqua North Carolina, Inc.
202 Mackenan Court
Cary, North Carolina 27511
Subject: Compliance Evaluation Inspection
Maplecrest Subdivision Well #3 WTP
NPDES Permit No. NCG590006
Gaston County
Dear Mr. Roberts:
Enclosed is a copy of the Compliance Evaluation Inspection Report for the inspection conducted at the
subject facility on November 19, 2015 by Mr. Wes Bell of this Office. Please inform the facility's Operator -in -
Responsible (ORC) of our findings by forwarding a copy of the enclosed report.
The report should be self-explanatory; however, should you have any questions concerning this report, please
do not hesitate to contact Mr. Bell at [phone], or at [e-mail].
Enclosure:
Inspection Report
cc: MSC 1617-Central Files/Basement
Gaston County Health Department
./:
Sincerely,
Michael L. Parker, Regional Supervisor
Mooresville Regional Office
Water Quality Regional Operations Section
Division of Water Resources, DEQ
Mooresville Regional Office
Location: 610 East Center Ave., Suite 301 Mooresville, NC 28115
Phone: [phone] \ fax [phone] \ Customer Service:1-877-623-6748
Internet: www.newaterquality.org
An Equal Opportu" \ Afirmative Action Employer - 30°/6 Recycled/100%Post Consumer paper

United States Environmental Protection Agency
Form Approved.
EPA Washington, D.C. 204W
OMB No. 2040-0057
Water Compliance Inspection Report
Approval expires8-31-98
Section A: National Data System Coding (i.e., PCS)
Transaction Code NPDES yr/mo/day Inspection Type Inspector Fac Type
1 u 2 15 1 3 I NCG590006 I11 12 15/11/19 17 18 L C J 19 L s j 20I I
211111 1 1 I I I I II 1 1 I I I I I I I I I I I I I I I I I I I I I II 1 1 1 I I �6
Inspection Work Days Facility Self -Monitoring Evaluation Rating B1 QA ---- Reserved---------
67
1.0 70LJ 71
72 Lti 731 75I I I I I I I
80
Section B: Facility Data
Name and Location of Facility Inspected (For Industrial Users discharging to POTW, also include
Entry Time/Date
Permit Effective Date
POTW name and NPDES permit Number)
12:30PM 15/11/19
15/08/28
Maplecrest WTP
Maplecrest Dr
Exit Time/Date
permit Expiration Date
Gastonia NC 28052
12:58PM 15/11/19
19/07/31
Name(s) of Onsite Representative(s)/ribes(s)/Phone and Fax Number(s)
Other Facility Data
Rufus Mason Masters/ORCl704-507-8533/
Name, Address of Responsible Official/TiUe/Phone and Fax Number
Contacted
Thomas J Roberts,202 Mackenan Ct Cary NC
27511/President/919-653-6967/9194661583 No
Section C: Areas Evaluated During Inspection (Check only those areas evaluated)
Permit Flow Measurement Operations & Maintenance Records/Reports
Self -Monitoring Program Sludge Handling Disposal Facility Site Review Effluent/Receiving Waters
Laboratory
Section D: Summary of Finding/Comments (Attach additional sheets of narrative and checklists as necessary)
(See attachment summary)
Name(s) and Signature(s) of In or(s) Agency/Office/Phone and Fax Numbers Date
j MRO WQ//704-663-1699 Ext.2192/
Wes Bell � . t�
Signature of Management Q A Reviewer Agency/Office/Phone and Fax Numbers Date
EPA Form 3560-3 (Rev 9-94) Previous editions are obsolete.
Page#

NPDES
yr/mo/day
31 NCG590006 I11 12 15,11/19 17
Inspection Type
18 ICI
Section D: Summary of Finding/Comments (Attach additional sheets of narrative and checklists as necessary)
Page#

Permit: NCG590006 Owner - Facility: Maplecrest WTP
Inspection Date: 11/19/2015 Inspection Type: Compliance Evaluation
Permit
Yes No NA NE
(If the present permit expires in 6 months or less). Has the permittee submitted a new
❑
❑
0
❑
application?
Is the facility as described in the permit?
M
❑
❑
❑
# Are there any special conditions for the permit?
0
❑
❑
❑
Is access to the plant site restricted to the general public?
M
❑
❑
❑
Is the inspector granted access to all areas for inspection?
0
❑
❑
❑
Comment: The last compliance evaluation inspection was performed at the facility
on 3/24/2011.
Record Keeping
Yes No NA NE
Are records kept and maintained as required by the permit?
0
❑
❑
❑
Is all required information readily available, complete and current?
0
❑
❑
❑
Are all records maintained for 3 years (lab. reg. required 5 years)?
❑
❑
❑
Are analytical results consistent with data reported on DMRs?
M
❑
❑
❑
Is the chain -of -custody complete?
M
❑
❑
❑
Dates, times and location of sampling
Name of individual performing the sampling
Results of analysis and calibration
Dates of analysis
Name of person performing analyses
Transported COCs
Are DMRs complete: do they include all permit parameters?
❑
❑
❑
Has the facility submitted its annual compliance report to users and DWQ?
❑
❑
❑
(If the facility is = or > 5 MGD permitted flow) Do they operate 24/7 with a certified operator
❑
❑
0
❑
on each shift?
Is the ORC visitation log available and current?
M
❑
❑
❑
Is the ORC certified at grade equal to or higher than the facility classification?
0
❑
❑
❑
Is the backup operator certified at one grade less or greater than the facility classification?
0
❑
❑
❑
Is a copy of the current NPDES permit available on site?
0
❑
❑
❑
Facility has copy of previous year's Annual Report on file for review?
❑
❑
0
❑
Page# 3

Permit: NCG590006 Owner - Facility: Maplecrest WTP 14
Inspection Date: 11/19/2015 Inspection Type: Compliance Evaluation
Record Keeping Yes No NA NE
Comment: Records reviewed during the inspection were oroanized and well maintained. Discharge
Monitoring Reports (DMRs) were reviewed for the period September 2014 through Auqust
2015. No limit violations were reported and all monitoring frequencies were correct.
No ORC and/or Backup ORC visitations were documented on the DMR during the weeks of
3/29/2015 — 4/4/2015 and 6/28/2015 — 7/4/2015. The inspection verified that the ORC did
visit the facility during the above -noted weeks. The ORC and staff must ensure that all
visitations are documented on future DMRs.
Laboratory
Yes No NA NE
Are field parameters performed by certified personnel or laboratory?
0
❑
❑
❑
Are all other parameters(excluding field parameters) performed by a certified lab?
0
❑
❑
❑
# Is the facility using a contract lab?
0
❑
❑
❑
# Is proper temperature set for sample storage (kept at less than or equal to 6.0 degrees
M
❑
❑
❑
Celsius)?
Incubator (Fecal Coliform) set to 44.5 degrees Celsius+/- 0.2 degrees?
❑
❑
M
❑
Incubator (BOD) set to 20.0 degrees Celsius +/-1.0 degrees?
❑
❑
0
❑
Comment: On -site field analvses (DH and total residual chlorine) are Derformed under Aqua North
Carolina's field laboratory certification #5035. Water Tech Labs (TSS, turbidity, iron,
manganese) has also been contracted to provide analytical support.
The laboratory instrumentation used for field analyses appeared to be properly
calibrated/verified and documented. The ORC must ensure that the effluent total residual
chlorine (TRC) results are not reported on future DMRs below the lowest standard verified
on the TRC meter (annual five standard verification).
Effluent Sampling
Yes No NA NE
Is composite sampling flow proportional?
❑
❑
M
❑
Is sample collected below all treatment units?
0
❑
❑
❑
Is proper volume collected?
0
❑
❑
❑
Is the tubing clean?
❑
❑
0
❑
# Is proper temperature set for sample storage (kept at less than or equal to 6.0 degrees
❑
❑
M
❑
Celsius)?
Is the facility sampling performed as required by the permit (frequency, sampling type
0
❑
❑
❑
representative)?
Comment: The subject permit requires effluent grab samples.
Operations & Maintenance Yes No NA NE
Is the plant generally clean with acceptable housekeeping? 0 ❑ ❑ ❑
Does the facility analyze process control parameters, for ex: MLSS, MCRT, Settleable ❑ ❑ ❑
Solids, pH, DO, Sludge Judge, and other that are applicable?
Page# 4

Permit: NCG590006 Owner - Facility: Maplecrest WTP
Inspection Date: 11/19/2015 Inspection Type: Compliance Evaluation
Operations & Maintenance Yes No NA NE
Comment: The facility appeared to be properly operated and well maintained.
De -chlorination
Yes No NA NE
Type of system ?
Tablet
Is the feed ratio proportional to chlorine amount (1 to 1)?
❑ ❑
M
❑
Is storage appropriate for cylinders?
❑ ❑
0
❑
# Is de -chlorination substance stored away from chlorine containers?
❑ ❑
0
❑
Comment:
Are the tablets the proper size and type? ❑ ❑ ❑
Are tablet de -chlorinators operational? M ❑ ❑ ❑
Number of tubes in use?
Comment: Sodium sulfite tablets are used for dechlorination. The ORC should continue to clean the
tablet dechlorinator of the debris that accumulates inside of this treatment unit to
prevent the
material from entering the effluent.
Flow Measurement - Effluent
Yes No NA NE
# Is flow meter used for reporting?
❑
❑
M
❑
Is flow meter calibrated annually?
❑
❑
❑
Is the flow meter operational?
❑
❑
M
❑
(If units are separated) Does the chart recorder match the flow meter?
❑
❑
❑
Comment: Instantaneous flows are based on the calculated backwash volume and duration.
Effluent Moe Yes No NA NE
Is right of way to the outfall properly maintained? M ❑ ❑ ❑
Are the receiving water free of foam other than trace amounts and other debris? 0 ❑ ❑ ❑
If effluent (diffuser pipes are required) are they operating properly? ❑ ❑ 0 ❑
Comment: No discharges were observed at the time of the inspection.
Page# 5

A��if RECEIVED/NCDENR/DWR a_
NCDENR MAR 2 3 2015
North Carolina Department of Environment and Natural Resources
rat iw;urury
Governor
Thomas J. Roberts
Aqua North Carolina, Inc.
Maplecest WTP
202 Mackenan Court
Cary, NC 27511
Dear Mr. Roberts:
ppREgv WQROGS
M &flalq �LVan RIO IA OFFICE
Secretary
March 17; 2015
Subject: Acknowledgement of Permit Renewal
Permit NCO086193
Gaston County
The NPDES Unit received your permit renewal application on March 13, 2015. A member of the
NPDES Unit will review your application. They will contact you if additional information is required to
complete your permit renewal. You should expect to receive a draft permit approximately 30-45 days
before your existing permit expires.
If you have any additional questions concerning renewal of the subject permit, please contact Maureen
Kinney [phone].
Sincerely,
W rre4-v -rkZ fOrOU
Wren Thedford
Wastewater Branch
cc: Central Files
W
NPDES Unit
1617 Mail Service Center, Raleigh, North Carolina 27699-1617
Location: 512 N, Salisbury St. Raleigh, North Carolina 27604
Phone: [phone] Fax: [phone]/Customer Service:1-877-6t-6748
Internet:: www.ncwater.oro '
An Equal OpportunitylAffirmative Action Employer

AQUA,.
March 2, 2015
Wren Thedford
NC DENR / DWR/ NPDES Unit
1617 Mail Service Center
Raleigh, NC 27699-0167
Re: Application for Permit Renewal
Aqua North Carolina, Inc.
Maplecrest Subdivision Well #3
NPDES No. NCO086193
Gaston County
Ms. Thedford:
RECENEDINCDENRIDWR
MAR 2 3 Z015
WOROS
MOORESVILLE REGIONAL OFFICE
Enclosed are three (3) copies of the completed application Short Form C- WTP.
This submittal includes the necessary attachments for your office to renew the
subject permit.
If you need any additional information or assistance, please feel free to
contact our Regional Compliance Manager, Michael A. Melton C@ 704-489-9404
ext. 57238 or by e-mail [e-mail].
Sincer y,
ThomVJ.obeZrts
President & COO
Enc
202 MacKenan Court, Cary, NC, 27511 919.467.8712 • AquaAmerica.com

NPDES PERMIT APPLICATION - SHORT FORM C - WTP
For discharges associated with water treatment plants
Mail the complete application to:
N. C. Department of Environment and Natural ReSORECROVEDNMENROWR
Division of Water Quality / NPDES Unit
1617 Mail Service Center, Raleigh, NC 27699-1617
NPDES Permit Number INCO086193 w HEGIONIAL Ji-rICE
If you are completing this form in computer use the TAB key or the up - down arrows to move from one
field to the next. To check the boxes, click your mouse on top of the box. Otherwise,0&!9L*gP dW5W
1. Contact Information: MAR 2 3 Z015
Owner Name Aqua North Carolina, Inc. WOROS
WpRESVILLE REGIONAL OFF
Facility Name Maplecrest Subdivision - Well #3 WTP
Mailing Address 202 Mackenan Ct
City Cary
State / Zip Code NC/27511
Telephone Number [phone]
Fax Number [phone]
e-mail Address [e-mail]
2. Location of facility producing discharge:
Check here if same as above ❑
Street Address or State Road SR 2797 (Forest Wood Court)
City
State / Zip Code
County
Gastonia
NC/ 28056
Gaston
3. Operator Information:
Name of the firm, consultant or other entity that operates the facility. (Note that this is not referring to the
Operator in Responsible Charge or ORC)
Name Aqua North Carolina, Inc.
Mailing Address
City
State / Zip Code
Telephone Number
4163 Sinclair Street
Denver
NC / 28037
[phone]
Fax Number [phone]
Pagel of 3
Version 5/2012

NPDES PERMIT APPLICATION - SHORT FORM C - WTP
For discharges associated with water treatment plants
ip Status:
State ❑ Private ® Public ❑
treatment plant:
❑ Conventional (Includes coagulation, flocculation, and sedimentation, usually followed by
filtration and disinfection)
❑ Ion Exchange (Sodium Cycle Cationic ion exchange)
® Green Sand Filter (No sodium recharge)
❑ Membrane Technology (RO, nanofiltration)
Check here if the treatment process also uses a water softener ❑
6. Description of source water(s) (i.e. groundwater, surface water)
Groundwater Well
7. Describe the treatment process(es) for the raw water:
Raw water is treated by an existing 0.00126 MGD greensand water treatment plant with a
discharge of filter backwash utilizing the following treatment components:
• Ground water source well
• Filtering through two (2) Green sand filters
• Potassium Permanganate (KMn04) injection for iron removal
• Backwashing of Filters using finished water
• Chlorine / De -chlorination of effluent
S. Describe the wastewater and the treatment process(es) for wastewater generated by the
facility:
Wastewater discharge from said treatment works at the location specified on the attached
map into an unnamed tributary to Catawba Creek, classified C waters in Catawba River
Basin.
9. Number of separate discharge points: 1
Outfall Identification number(s) 001
10. Frequency of discharge: Continuous ❑ Intermittent
If intermittent:
Days per week discharge occurs: 1 Duration: 102 minutes
11. Plant design potable flow rate 0.047 MGD
Backwash or reject flow 0.00128 MGD
12. Name of receiving stream(s) (Provide a map showing the exact location of each outfall, including
latitude and longitude):
Unnamed Tributary to Catawba Creek
Page 2 of 3 Version 5/2012

NPDES PERMIT APPLICATION - SHORT FORM C - WTP
For discharges associated with water treatment plants
list all water treatment additives, including cleaning chemicals or disinfection
ents, that have the potential to be discharged.
ri14111 , aluminum sulfate
Iron sulfate / ferrous sulfate
Fluoride
Ammonia nitrogen / Chloramines
Zinc -orthophosphate or sweetwater CP1236
List any other additives below:
Chlorine
Potassium Permanganate
Yes
No X
Yes
No X
Yes
No X
Yes
No X
Yes
No X
14. Is this facility located on Indian country? (check one)
Yes ❑
/O1
15. Additional Information:
Provide a schematic of flow through the facility, include flow volumes at all points in
the water treatment process. The plan should show the point[s] of addition for
chemicals and all discharges routed to an outfall [including stormwater].
Solids Handling Plan
16. NEW Applicants
Information needed in addition to items 1-15:
New applicants must contact a permit coordinator with the NCDENR Customer
Service Center.
Was the Customer Service Center contacted? ❑ Yes ❑ No
Analyses of source water collected
Engineering Alternative Analysis
Discharges from Ion Exchange and Reverse Osmosis plants shall be evaluated using a
water quality model.
17. Applicant Certification
I certify that I am familiar with the information contained in the application and that to the
best of my knowledge and belief such information is true, complete, and accurate.
ture of
tle
to
North Carolina Gen6ral Statute 143-215.6 (b)(2) provides that: Any person who knowingly makes any false statement representation, or certification in any application,
record, report, plan, or other document files or required to be maintained under Article 21 or regulations of the Environmental Management Commission implementing that
Article, or who falsifies, tampers with, or knowingly renders inaccurate any recording or monitoring device or method required to be operated or maintained under Article 21
or regulations of the Environmental Management Commission implementing that Article, shall be guilty of a misdemeanor punishable by a fine not to exceed $25,000, or by
imprisonment not to exceed six months, or by both. (18 U.S.C. Section 1001 provides a punishment by a fine of not more than $25,000 or imprisonment not more than 5
years, or both, for a similar offense.)
Page 3 of 3
Version 5/2012

U
J� /,J) t
WWI
Outfall 001
�' � ///fyam�\�r •..J`• / /' ���
Aqua North Carolina, Inc.
Maplecrest Subdivision (Well #3) WTP
Latitude: 350 12' 36" N State Grid: Belmont South
Longitude: 810 06' 40" W Permitted Flow: :IIA
Receiving Stream: UT to Catawba Creek Stt•eam Class: C
`DrainageBasio: Catawba River Basin Sub -Basing --- 03-08-37
610,
G,
1MQEIWM�
Facility
Location
not to scale
NPDCS Pernvt No. NCO086193
North � Gaston County

NCDENR FILE/, -I
North Carolina Department of Environment and Natural Resources
Division of Water Resources '
Water Quality Regional Operations Section
Pat McCrory Thomas A. Reeder John E. Skvarla, III
Governor Director Secretary
February 4, 2014
Mr. Thomas J. Roberts
Aqua North Carolina, Inc.
202 MacKenan Court
.Cary, North Carolina 27511
Subject: Notice of Deficiency — Monitoring Limitations
Tracking #: NOD-2014-MV-0009
Maplecrest WTP
NPDES Permit No. NCO086193
Gaston County
Dear Mr. Roberts:
A review of the July through September 2013 self -monitoring reports for the subject facility revealed
violations of the following parameters at Outfall 001:
Date
Parameter
Reported Value
Monitoring Requirement
Qtr. ending 9/30/13
Total iron
None
Monitor once/quarter
Qtr. ending 9/30/13
Total manganese
None
Monitor once/quarter
Remedial actions, if not already implemented, should be taken to correct the causes(s) of the noted
violation. Unresolved violations may lead to the issuance of a Notice of Violation and/or assessments
of civil penalties by the Division of Water Resources.
Thank you for your attention to this matter. If you have questions concerning this matter or to apply
for a SOC, please do not hesitate to contact Ms. Allocco at [phone].
Sincerely,
4��
Michael L. Parker
Regional Supervisor
Water Quality Regional Operations Section
cc: Point Source Branch
MA
Mooresville Regional Office
Location: 610 East Center Ave., Suite 301 Mooresville, NC 28115 One
Phone: [phone] Fax: [phone] Customer Service:1-877-623-6748 NorthCarohna
Internet: http:llportal.ncdenr.orglweblwq �atlrra!!r�
An Equal Opportunity i Affirmative Action Employer - 30% Recycledll0% Post Consumer paper

RECEIVED
DIVISION OF WATER QUALITY
FEB 2 3 2011
A::- u X
February 21, 2011
Mr. Tom Belnick
IvrDES Program Supervisor
NCDENR — DWQ
512 N. Salisbury Street
Raleigh, NC 27604
Dear Mr. Belnick:
.C.aVVPCEC ifC-N
Aqua North Carolina, Inc. Thomas J. Roberts
202 MacKenan Court President and Chief Operating Officer
Cary, NC 27511
T:919.653.5770
F: 919.460.1788
[e-mail]
www.aquanorthcarolina.com
I am writing to request an addition in signature authority for the monthly discharge monitoring reports
(DMRs) for Aqua North Carolina's western region systems. Effective immediately, please allow
signature authority for our monthly DMRs to Duane Rimmer and Dennis Francum.
Copies of this request are being provided to Mike Parker at the Mooresville Regional Office and Steve
Tedder at the Winston-Salem Regional Office. A list of systems to which this request pertains to is
attached.
If you have any questions or require additional information please contact me at 919-653-5770.
Sinc
Thomas J. RoJ6erts
President and COO
cc: Mike Parker
Steve Tedder
David Schlobohm
Michael Melton
Leigh Sprimont
Duane Rimmer
Dennis Francum
An Aqua America Company

NPDES permitted systems reporting to Mooresville Regional Office
Alexander Island WWTP
100% Domestic < 1MGD
Ashe Plantation WWTP
100% Domestic < 1MGD
Bridgeport WWTP
100% Domestic < 1MGD
Country Valley WWTP
100% Domestic < 1MGD
Country Wood WWTP
100% Domestic < 1MGD
Diamond Head WWTP
100% Domestic < 1MGD
Fox Run WTP
WTP
Harbor Estates WWTP
100% Domestic < 1MGD
Highway 150 WWTP
100% Domestic < 1MGD
Keltic Meadows WTP #2
WTP
Killian Crossroads WWTP
100% Domestic < 1MGD
Mallard Head WWTP
100% Domestic < 1MGD
TINVIUMIRR1*011100
WTP
McCarron Subdivision WWTP
100% Domestic < 1MGD
Mint Hill Festival WWTP
100% Domestic < 1MGD
Oakley Park WTP
WTP
Oxford Glen WWTP
100% Domestic < 1MGD
Pine Valley SD WWTP
100% Domestic < 1MGD
Southgate WTP
WTP
Spinnaker Bay WWTP
100% Domestic < 1MGD
Willowbrook SD WWTP
100% Domestic < 1MGD
Willows Creek WWTP
100% Domestic < 1MGD
Windemere WWTP
100% Domestic < 1MGD
NPDES permitted systems reporting to Winston Salem Regional Office
Bannertown Hills -Well #2
WTP
Briarwood SD WWTP
100% Domestic < 1MGD
Brights Crk GC WWT Rcimd WUS
Reuse
Colonial Woods - Wells 1
WTP
Colonial Woods - Wells 2
WTP
Forest Ridge WWTP
100% Domestic < 1MGD
Frye Bridge WWTP
100% Domestic < 1MGD
Greystone SD WWTP
100% Domestic < 1MGD
Hillcrest SD - Well #3
WTP
Melbille Heights WWTP
100% Domestic < 1MGD
Mikkola Downs SD WWTP
100% Domestic < 1MGD
Mitchell Bluff - Well #1
WTP
Olde Beau Golf Club WWTP
100% Domestic < 1MGD
Penman Heights WWTP
100% Domestic < 1MGD
Pine Lakes SD -Well #2
WTP
Reeves Woods SD Well #2
WTP
Salem Glen SD WWTP
100% Domestic < 1MGD
Salem Quarters WWTP
100% Domestic < 1MGD
Snow Hill subdivision
WTP
Spring Creek WWTP
100% Domestic < 1MGD
Stonington SD - Well #1
WTP
The Hollows subdivision
WTP
Wellesley Place WWTP
100% Domestic < 1MGD
Willow Creek WWTP
100% Domestic < 1MGD
Windgate Subdivision
WTP

A O U A.
RECEIVED
DIVISION OF WATER QUALITY
MAY - 4 2011
SWP SLC i ION
MOORESVILLE REGIONAL OFFICE
May 2, 2011
Ms. Marcia Allocco
N.C. Division of Water Quality
610 East Center Ave., Suite 301
Mooresville, NC 28115
Aqua North Carolina, Inc. Thomas J. Roberts
202 MacKenan Court President and Chief
Cary, NC 27511 Operating Officer
Subject: Compliance Evaluation Inspection (CEI)
Maplecrest Subdivision, Well #3 WTP
NPDES Permit No. NCO086193
Gaston County
Dear Ms. Allocco:
T. 919.653.5770
F: 919.460.1788
[e-mail]
www.aquanorthcarolina.com
This letter is in response to the Compliance Evaluation Inspection (CEI) conducted at
the subject facility on March 24, 2011, by Mr. Wes Bell. Aqua North Carolina, Inc. (Aqua) offers
the following responses to the comments of your letter.
Record Keeaine
The review of self -monitoring data (including calibration data and chain of custody forms) from
July 2010 through December 2010 revealed the following discrepancies:
• The pH meter calibration times were not properly documented on several occasions
• No ph and /or TRC meter calibration/verification data was documented for three effluent
sampling events during August, September, and December 2010.
• Transcription errors regarding the reporting of the flow and duration were noted on October
2010, November 2010, and December 2010 DMRs.
• The sampler name, effluent parameters being sampled, and the individual who relinquished
the samples (including date and time) were not documented on several chain of custody
forms.
The ORC and/or Backup ORC visitations were being properly documented in a log book;
however, only two of these weekly visitations were reported on the DMR. The ORC must
ensure the weekly visitations are documented on future DMRs.
Response:
The chain of custody issue was an oversight in the part of the operator. This procedure has
been reviewed with the operator and future analyses will be accompanied by completed
paperwork. All visits to the facility will be entered on the DMR. The DMRs were checked
compliant but have since been re -submitted as non -compliant.
An Aqua America Company

P p
Pas.ge Two
MMarcia Allocco
May 2, 2011
Effluent Samuline Section
This office recommends performing periodic pH and TRC measurements throughout each discharge
stage to ensure the values being reported on the DMRs are representative of the levels being
discharged.
Laboratory
On -site field analyses (ph and total residual chlorine) are performed under Aqua NC's laboratory
certification 45035. Water Tech Labs, Inc. (Cert. #50) has also been contracted to provide analytical
support. This office has concerns with the pH meter's inability to maintain calibration (throughout
the day) as observed in the calibration log. The permitee and staff must ensure the pH meter is
properly operated and maintained at all times.
Effluent Samples have been stored in a refrigerator at Aqua NC's office in Denver, NC. The
refrigerator temperature should be monitored and documented to verify that samples are being
properly preserved during this period of on -site storage.
Response:
The electrode for the pHprobe in question has been replaced. The ORC will ensure that all
calibrations are properly recorded.
Effluent Pine
The discharge pipe conveying the effluent to the receiving stream had been disconnected. The
effluent was observed scouring the bank and entering an unnamed tributary directly upstream of the
confluence with the designated receiving steam. The bank scouring increased the turbidity levels in
both the effluent and surface water bodies. The effluent pipe should be reattached to ensure the
effluent is being discharged into the designated receiving stream (as listed in the permit) and prevent
elevated in stream levels of turbidity.
Response: The discharge line to the creek will be repaired on or before Friday, May 13, 2011.
If you have any comments or concerns, please contact Dennis Francum at [phone], extension
57243.
Sin e ,
Thomas J. R erts
President a COO
cc: Michael A. Melton
Rufus Masters-ORC

NCDENR
North Carolina Department of environment and
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins
Governor Director
April 11, 2011
Mr. Thomas J. Roberts, President
Aqua North Carolina, Inc.
202 Mackenan Court
Cary, North Carolina 27511
FILE,,
Natural Resources
Subject: Compliance Sampling Inspection
Maplecrest Subdivision Well #3 WTP
NPDES Permit No. NCO086193
Gaston County, N.C.
Dear Mr. Roberts:
Enclosed please find a copy of the Compliance Sampling Inspection Report for the inspection
conducted at the subject facility on March 24, 2011, by Mr. Wes Bell of this Office. Please inform the
facility's Operators -in -Responsible Charge of our findings by forwarding a copy of the enclosed report.
Cee=-reeman
Secretary
It is requested that a written response be submitted to this Office by May 2, 2011, addressing the
discrepancies noted in the Record Keeping/Summary, Laboratory, and Flow Measurement Sections and the
operation/maintenance concerns discussed in the Dechlorination and Effluent Pipe Sections of the attached
report. The report should also include the actions Aqua staff will implement to ensure representative
effluent samples will be collected and analyzed. In responding to this report, please address your
comments to the attention of Ms. Marcia Allocco.
The report should be self-explanatory; however, should you have any questions concerning the report,
please do not heshate to contact Mr. Bell at [phone].
�Sincerely,
—Q7�� Robert B. Krebs
�� Surface Water Protection Regional Supervisor
Enclosure:
Inspection Report
cc: Gaston County Health Department
WB
Mooresville Regional Office
Location: 610 East Center Ave., Suite 301 Mooresville, NC 28115
One
Phone: [phone] Fax: [phone] Customer Service: 1-877-623-6748
Internet: http:Uportal.ncdenr.orghNeb,'wq NorthLa�trol1i1n�a
An Equal Opportunity ',Affirmative Action Emplover - 50% Recycledr10% Post Consumer paper Ala" L{C` �" al i/

United States Environmental Protection Agency
Form Approved.
EPA Washington, D.C.20460
GMB No. 2040-0057
Water Compliance Inspection Report
Approval expires 8-31-98
Section A: National Data System Coding (i.e., PCS)
Transaction Code NPDES yr/mo/day Inspection Type Inspector Fac Type
1 L. 111 12I 117 18I SI 19I 20�I I I
Remarks
21111111111111111111111111111111111111111111111116
Inspection Work Days Facility Self -Monitoring Evaluation Rating B1 QA----------Reserved
67I 1.5 169 70I 3I 711 NI 721 NI 73I I 174 751 I I I I ( I 180
t_I_I
Section B: Facility Data
Name and Location of Facility Inspected (For Industrial Users discharging to POTW, also include
Entry Time/Date
Permit Effective Date
POTW name and NPDES permit Number)
Maplecrest WTP
09:30 AM 11/03/24
10/10/01
Exit Time/Date
Permit Expiration Date
Maplecrest Dr
Gastonia NC 28052
10:45 AM 11/03/24
15/08/31
Name(s) of Onsite Representative(s)/Titles(s)/Phone and Fax Number(s)
Other Facility Data
Rufus Mason Masters/ORC/704-507-8533/
Name, Address of Responsible Officialfritle/Phone and Fax Number
Thomas J Roberts,202 Mackenan Dr Car yy NC Contacted
27511/President/919-467-8712/9194661583 No
Section C: Areas Evaluated During Inspection (Check only those areas evaluated)
Permit Flow Measurement Operations & Maintenance Records/Reports
Self -Monitoring Program ■ Sludge Handling Disposal Facility Site Review Effluent/Receiving Waters
Laboratory
Section D: Summary of Find in/Comments Attach additional sheets of narrative and checklists as necessary)
(See attachment summary)
Name(s) and Signature(s) of Inspector Agency/Office/Phone and Fax Numbers Date
Wesley N Bell `1 MRO WQ//704-663-1699 Ext.2192/
/ /l
Signature of Management Q A Reviewer Agency/Office/Phone and Fax Numbers Date f
(( b t
Yly
Marcih Allocco MRO WQ//704-663-1699 Ext.2204/
EPA Form 3560-3 (Rev 9-94) Previous editions are obsolete.
Page # 1

NPDES yr/mo/day Inspection Type
3I NCO086193 I11 121 1 1/03/24 117 18I S I
(ccrc . )
Section D: Summary of Finding/Comments (Attach additional sheets of narrative and checklists as necessary)
RECORD KEEPING SECTION cont'd:
The review of the self -monitoring data (including calibration data and chain of custody forms) from July 2010
through December 2010 revealed the following discrepancies:
- the pH meter calibration times were not properly documented on several occasions.
- no pH and/or TRC calibration data was documented during three sampling events (August 2010,
September 2010, and December 2010).
- transcription errors regarding the reporting of the flow and duration were noted on the October 2010,
November 2010, and December 2010 DMRs.
- the sampler name, effluent parameters being sampled, and the individual who relinquished the samples
(including data and time) were not documented on several chain of custody forms.
The ORC and/or Backup ORC visitations were being properly documented in a log book; however, only two
of these visitations were reported on the DMR. The ORC must ensure the weekly visitations are
documented on future DMRs.
EFFLUENT SAMPLING SECTION cont'd:
Effluent samples have only been collected during the initial (10 minute) backwash stage. The ORC and
staff will need to modify the effluent sampling procedure to ensure that an overall representative effluent
sample (for the entire discharge event) is used for compliance monitoring. A grab sample (of equal volume)
should be collected during each of the three discharge stages with all samples being combined into one
clean container. The ORC and staff must ensure that this container is thoroughly mixed prior to pouring the
contents/effluent into the respective sample containers (for analyses by the commercial laboratory). In
addition, each grab sample should be of sufficient volume to ensure that the combined effluent sample has
adequate volume for all sample containers needed to comply with the permit's monitoring requirements.
Note: DWQ staff and Aqua NC's Operations Manager discussed this sampling protocol following the
inspection.
The ORC and staff must also ensure that the effluent pH and TRC levels are compliant throughout all
stages of the discharge event. These field parameters should be monitored during each discharge stage
and documented in the log book. The operations staff may need to contact Mr. Chet Whiting (Division's
Laboratory Certification Unit) at the Mooresville Regional Office for guidance regarding TRC analyses for
colored effluents and effluents containing potassium permanganate (interference with the TRC colorimetric
test). If the effluent pH and TRC levels have been verified as being within the permit's compliance levels
throughout each discharge stage, then a single pH and TRC measurement can be performed during future
sampling events that is most representative of the discharge event. This Office recommends performing
periodic pH and TRC measurements throughout each discharge stage to ensure the values being reported
on the DMRs are representative of the levels being discharged.
EFFLUENT PIPE SECTION cont'd:
DWQ staff collected effluent TSS samples during the initial backwash stage and the regeneration stage. In
addition, an effluent metals sample was collected during the regeneration stage. The effluent TSS result
during the initial backwash stage was 8.2 mg/L. The effluent results for the TSS and metals samples
collected during the regeneration stage are as follows: TSS (14 mg/L), Silver (<5 ug1Q, Arsenic (<2 ug/L),
Copper (<2 ug/L), Iron (<50 ug/L), Manganese (20000 ug/L), Zinc (<10 ug/L), and Potassium (3.7 mg/Q.
The facility was compliant with the TSS effluent permit limit (only effluent limited parameter sampled).
Page # 2

Permit: NCO086193 Owner -Facility: Maplecrest WTP
Inspection Date: 03/24/2011 Inspection Type: Compliance Sampling
Permit
Yes
No
NA
NE
(If the present permit expires in 6 months or less). Has the permittee submitted a new application?
■
n
n
n
Is the facility as described in the permit?
■
n
n
n
# Are there any special conditions for the permit?
n
n
■
Is access to the plant site restricted to the general public?
■
n
n
n
Is the inspector granted access to all areas for inspection?
■
n
n
n
Comment: The subject permit expires on 8/31/2015.
Record Keeping
Yes
No
NA
NE
Are records kept and maintained as required by the permit?
■
Cl
n
n
Is all required information readily available, complete and current?
■
n
n
n
Are all records maintained for 3 years (lab. reg. required 5 years)?
■
n
n
n
Are analytical results consistent with data reported on DMRs?
■
❑
n
n
Is the chain -of -custody complete?
n
■
n
n
Dates, times and location of sampling
■
Name of individual performing the sampling
n
Results of analysis and calibration
n
Dates of analysis
■
Name of person performing analyses
■
Transported COCs
■
Are DMRs complete: do they include all permit parameters?
■
Cl
❑
Has the facility submitted its annual compliance report to users and DWQ?
0
n
■ n
(If the facility is = or > 5 MGD permitted flow) Do they operate 24/7 with a certified operator on each shift?
n
n
■ n
Is the ORC visitation log available and current?
■
n
n n
Is the ORC certified at grade equal to or higher than the facility classification?
■
n
n n
Is the backup operator certified at one grade less or greater than the facility classification?
■
n
n n
Is a copy of the current NPDES permit available on site?
■
n
n n
Facility has copy of previous year's Annual Report on file for review?
n
n
■ n
Page # 3

Permit: NCO086193
Inspection Date: 03/24/2011
Owner - Facility: Maplecrest WTP
Inspection Type: Compliance Sampling
1
V.. Nn NO NF
Record Keeping
Comment: The records reviewed during the inspection were organized and
accessible. Discharge Monitoring Reports (DMRs) were reviewed for the period
January 2010 through December 2010. No effluent limit violations were reported. No
effluent turbidity (twice per month) was reported for October 2010, November 2010, and
December 2010. Only one flow, pH, TSS, and TRC value was also reported for October
2010. The Division has separately addressed these monitoring violations through the
issuances of either an NOV or NOV/civil penalty assessment.
The incorrect compliance status was designated on the October 2010 and November
2010 DMRs. Please be advised that the noncompliant box should be checked if the
facility exceeded any effluent limitations and/or failed to adhere to any monitoring
frequencies. See "Summary" Section for additional comments.
Yes
No
NA NE
Laboratory
Are field parameters performed by certified personnel or laboratory.
■nnn
Are all other parameters(excluding field parameters) performed by a certified lab?
■nnn
# Is the facility using a contract lab?
■
❑
n n
# Is proper temperature set for sample storage (kept at less than or equal to 6.0 degrees Celsius)?
■
n
n n
Incubator (Fecal Coliform) set to 44.5 degrees Celsius+/- 0.2 degrees?
n
o
■ n
Incubator (BOD) set to 20.0 degrees Celsius +/- 1.0 degrees?
n
n
■ n
Comment: On -site field analyses (pH and TRC) are performed under Aqua NC, Inc.'s
laboratory certification #5035. Water Tech Labs, Inc. (Certification #50) has also been
contracted to provide analytical support. This Office has concerns with the pH meter's
inability to maintain calibration (throughout the day) as observed in the calibration log.
The permittee and staff must ensure the pH meter Is properly operated and maintained
at all times.
Effluent samples have been stored in a refrigerator at Aqua NC's office in Denver, NC.
The refrigerator temperature should be monitored and documented to verify that the
samples are being properly preserved during this period of on -site storage.
Effluent Sampling
Yes
No
NA
NE
Is composite sampling flow proportional?
n
o
■
o
■
n
n
n
Is sample collected below all treatment units?
■
n
n
n
Is proper volume collected?
n
n
■
n
Is the tubing clean?
# Is proper temperature set for sample storage (kept at less than or equal to 6.0 degrees Celsius)?
■
n
n
n
Page # 4

Permit: NCO086193
Owner - Facility: Maplecrest WTP
Inspection Date: 03/24/2011 Inspection Type: Compliance Sampling
Effluent Sampling
Is the facility sampling performed as required by the permit (frequency, sampling type representative)?
Comment: Although the ORC and staff are currently adhering to all permit -required
monitoring frequencies, monitoring violations were noted during the review of the DMRs
from October 2010 through December 2010. See "Record Keeping" Section for a listing
of the violations and the "Summary" Section for additional comments regarding effluent
sampling.
Operations & Maintenance
Is the plant generally clean with acceptable housekeeping?
Yes No NA NE
■ n n n
vex Pd- tie uF
Does the facility analyze process control parameters, for ex: MLSS, MCRT, Settleable Solids, pH, DO, Sludge n n ■ n
Judge, and other that are applicable?
Comment: The facility is equipped with two green sand filters with one green sand
filter being backwashed/regenerated each day. The facility discharges during the
backwash/regeneration cycles. The backwash/regeneration cycle consists of the
following stages: 10 minutes for backwash (with potable water), 60 minutes
regeneration (potassium permanganate), and 12 minutes fast rinse stage (potassium
permanganate). Potable water is used as the "carrier" for the potassium
permanganate. Settling tanks have not been installed at this treatment facility.
De -chlorination Yes No NA NE
Type of system ? Tablet
Is the feed ratio proportional to chlorine amount (1 to 1)? n n ■
Is storage appropriate for cylinders? n n ■ n
# Is de -chlorination substance stored away from chlorine containers? n n ■ n
Comment:
Are the tablets the proper size and type? ■ n n Cl
Are tablet de -chlorinators operational? ■ n n n
Number of tubes in use? 3
Comment: The backwash/regeneration wastewater is dechlorinated with sodium
bisulfate tablets secured into three sleeves. Tablet fragments were abundantly scattered
throughout this treatment unit and were observed in the effluent discharge. The
operations staff must ensure that the dechlorinator is properly operated and maintained
at all times to prevent the degradation of the effluent and receiving stream.
Flow Measurement - Effluent Yes No NA NE
# Is flow meter used for reporting? n n ■ n
Is flow meter calibrated annually? n n ■ n
Is the flow meter operational? DOED
Page # 5

Permit: NCO086193
Inspection Date: 03/24/2011
Flow Measurement - Effluent
Owner - Facility: Maplecrest wTP
Inspection Type: Compliance Sampling
(If units are separated) Does the chart recorder match the flow meter?
Comment: Effluent flows are based on calculated backwash volume and duration.
The duration of the discharges reported on the DMRs is significantly lower than the
actual duration of the effluent discharge event. DWQ staff determined that the duration
of a typcial discharge event is approximately 82 minutes. The permittee and ORC must
ensure that the total flow and duration are properly calculated and reported on future
DMRs.
Effluent Pipe
Is right of way to the outfall properly maintained?
Are the receiving water free of foam other than trace amounts and other debris?
If effluent (diffuser pipes are required) are they operating properly?
Comment: The effluent being discharged during the initial 10 minute backwash stage
(with potable water) appeared clear with suspended solids due to the dechlor tablets
(small fragments). The effluent discharge appeared dark purple during the media
regeneration stage and a lighter purple during the fast rinse stage due to the potassium
permanganate additions. DWQ staff collected effluent samples during the discharge
event. See "Summary" Section for the sample results.
The discharge pipe conveying the effluent to the receiving stream had been
disconnected. The effluent was observed scouring the bank and entering an unnamed
tributary directly upstream of the confluence with the designated receiving stream. The
bank scouring increased the turbidity levels in both the effluent and surface water
bodies. The effluent pipe should be reattached to ensure the effluent is being
discharged into the designated receiving stream (as listed in the permit) and prevent
elevated instream levels of turbidity.
Yes No NA NE
nn■n
Yes No NA NE
■nnn
■nnn
nn■n
Page # 6

NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins Dee Freeman
Governor Director Secretary
cc:
MA
March 22, 2011
Aqua North Carolina, Inc.
202 MacKenan Court
Cary, North Carolina 27511
Subject: Notice of Violation — Monitoring Violations
Tracking #: NOV-2011-MV-0074
Maplecrest WTP
NPDES Permit No. NCO086193
Gaston County
Dear Mr. Roberts:
A review of the November and December 2010 self -monitoring reports for the subject facility revealed
monitoring violations of the following parameter at Outfall 001:
Date
Parameter
Reported Values
Monitoring Requirement
11/30/10
Turbidity
None
2x/month
12/31/10
Turbidity
None
2x/month
Remedial actions, if not already implemented, should be taken to correct any problems. The Division
of Water Quality may pursue enforcement actions for this and any additional violations. If the violations are of
a continuing nature, not related to operation and/or maintenance problems, and you anticipate remedial
construction activities, then you may wish to consider applying for a Special Order by Consent. You may
contact Ms. Marcia Allocco of this Office for additional information.
If you have questions concerning this matter, please do not hesitate to contact Ms. Allocco or me at
704/663-1699.
Sincerely,
Point Source Branch
e-!�D IT
Robert B. Krebs
Surface Water Protection
Regional Supervisor
Mooresville Regional Office
Location: 610 East Center Ave., Suite 301 Mooresville, NC 28115
Phone: [phone] Fax: (704) 66MO401 Customer Service:1-877-623-6748
Internet: http://portal.ncdenr.org/web/wq
An Equal Opportunity 1 Affirmative Action Employer— 30% Recycled110% Post Consumer paper
Nne
orthCarohna
NatuAdY

��w r��
NCDENR
North Carolina Department of Environment and Natural Resources
Beverly Eaves Perdue
Governor
THOMAS J ROBERTS
AQUA NORTH CAROLINA INC
202 MACKENAN DR
CARY NC 27511
Division of Water Quality
Coleen H. Sullins
Director
February 10, 2011
Dee Freeman
Secretary
RECEIVED
SUBJECT: Payment Acknowledgment DIVISION OF WATER QUALITY
Civil Penalty Assessment
Maplecrest WTP FEB 1 4 2011
Permit Number: NCO086193 14
Case Number: W-2011-0006 MOORESVrLLE REGIONAL OFFICE
Gaston County
Dear Mr. Roberts:
This letter is to acknowledge receipt of check number 400052 in the amount of $260.06 received from you
dated January 27, 2011. This payment satisfies in full the above civil assessment levied against the subject
facility, and this case has been closed. Payment of this penalty in no way precludes future action by this
Division for additional violations of the applicable Statutes, Regulations, or Permits.
If you have any questions, please call Robert L Sledge at 919-807-6398.
cc: Central Files
DWQ Mooresville Regional Office Supervisor
1617 Mail Service Center, Raleigh, North Carolina 27699-1617
Location: 512 N. Salisbury St. Raleigh, North Carolina 27604 One
Phone: [phone] \ FAX: [phone] \ Customer Service: 1-877-623-6748 NorthCarolina
Internet: www.ncwaterquality.org � �}� 1�N� //I '
An Equal Opportunity t Affirmative Action Employer ✓/ �/ ` [ `lJ

FILE/
NCDEN
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Ccleen H. Sullins Dee Freeman
Governor Drector Secretary
January 19, 2011
CERTIFIED MAIL 7009 2250 0004 3266 2224
RETURN RECEIPT REQUESTED
Mr. Thomas J. Roberts, President
Aqua North Carolina, Inc.
202 MacKenan Court
Cary, North Carolina 27511
SUBJECT: Notice of Violation and Assessment of Civil
Penalty for Violations of N.C. General Statute
143-215. 1 (a)(6) and NPDES Permit No. NCO086193
Maplecrest WTP
Gaston County
Case No. MV-2011-0006
Dear Mr. Roberts:
This letter transmits a Notice of Violation and assessment of civil penalty in the amount of
$260.06 ($175.00 civil penalty + $85.06 enforcement costs) against Aqua North Carolina, Inc.
This assessment is based upon the following facts: A review has been conducted of the self -
monitoring data reported for October 2010. This review has shown the subject facility to be in
violation of the monitoring requirements found in NPDES Permit No. NC0086193. The violations
that occurred are summarized in Attachment A to this letter.
Based upon the above facts, I conclude as a matter of law that Aqua North Carolina, Inc.
violated the terms, conditions, or requirements of NPDES Permit No. NCO086193 and North Carolina
General Statute (G.S.) 143-215.1(a)(6) in the manner and extent shown in Attachment A. A civil
penalty may be assessed in accordance with the maximums established by G.S. 143-215.6A(a)(2).
Based upon the above findings of fact and conclusions of law, and in accordance with authority
provided by the Secretary of the Department of Environment and Natural Resources and the Director
of the Division of Water Quality, I, Robert B. Krebs, Surface Water Protection Regional Supervisor
for the Mooresville Region, hereby make the following civil penalty assessment against Aqua North
Carolina, Inc:
Mooresville Regional Office
Location: 610 East Center Ave., Suite 301 Mooresville, NC 28115 One
Phone: [phone] Fax: [phone] Customer Service: 1-877-623-6748 NorthCarohna
Internet: http:llportal.nodenr.org/weblwq

wry►
$ 25.00 For 1 of the one (1) failure to monitor for flow twice per
month in violation of the terms ofNPDES Permit No.
NC0086193.
$ 50.00 For 1 of the one (1) failure to monitor for total suspended
solids (TSS) twice per month in violation of the terms of NPDES
Permit No. NC86193.
$ 50_.00
$ 50.00
$ 175.00
$ 85.06
$ 260.06
For 2 of the two (2) failures to monitor for turbidity twice per
month in violation of the terms of NPDES Permit No.
NC0086193.
For 1 of the one (1) failure to monitor for pH twice per month
in violation of the terms of NPDES Permit No. NC0086193.
TOTAL CIVIL PENALTY
Enforcement costs.
TOTAL AMOUNT DUE
Pursuant to G.S. 143-215.6A(c), in determining the amount of the penalty I have taken into account the
Findings of Fact and Conclusions of Law and the factors set forth at G.S. 143B-282.1(b), which are:
(1) The degree and extent of harm to the natural resources of the State, to the public health, or to
private property resulting from the violations;
(2) The duration and gravity of the violations;
(3) The effect on ground or surface water quantity or quality or on air quality;
(4) The cost of rectifying the damage;
(5) The amount of money saved by noncompliance;
(6) Whether the violations were committed willfully or intentionally;
(7) The prior record of the violator in complying or failing to comply with programs over which
the Environmental Management Commission has regulatory authority; and
(8) The cost to the State of the enforcement procedures.
Within thirty days of receipt of this notice, you must do one of the following:
1. Submit payment of the penalty:
Payment should be made directly to the order of the Department of Environment and Natural
Resources (do not include waiver form). Payment of the penalty will not foreclose further
enforcement action for any continuing or new violation(s).
Please submit payment to the attention of:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center

Raleigh. North Carolina 227 699-1617
2. Submit a written request for remission including a detailed justification for such request:
Please be aware that a request for remission is limited to consideration of the five factors listed
below as thev may relate to the reasonableness of the amount of the penalty assessed. Requesting
remission is not the proper procedure for contesting whether the violation(s) occurred or the accuracy
of any of the factual statements contained in the civil penalty assessment document. Because a
remission request forecloses the option of an administrative hearing, such a request must be
accompanied by a waiver of your right to an administrative hearing and a stipulation that no factual or
legal issues are in dispute. Please prepare a detailed statement that establishes why you believe the
civil penalty should be remitted, and submit it to the Division of Water Quality at the address listed
below. In determining whether a remission request will be approved, the following factors shall be
considered:
(1) whether one or more of the civil penalty assessment factors in G.S. 143B-282.1(b) were
wrongfully applied to the detriment of the petitioner;
(2) whether the violator promptly abated continuing environmental damage resulting from
the violation;
(3) whether the violation was inadvertent or a result of an accident;
(4) whether the violator had been assessed civil penalties for any previous violations; or
(5) whether payment of the civil penalty will prevent payment for the remaining necessary
remedial actions.
Please note that all information presented in support of your request for remission must be
submitted in writing. The Director of the Division of Water Quality will review your evidence and
inform you of his decision in the matter of your remission request. The response will provide details
regarding case status, directions for payment, and provision for further appeal of the penalty to the
Environmental Management Commission's Committee on Civil Penalty Remissions (Committee).
Please be advised that the Committee cannot consider information that was not part of the original
remission request considered by the Director. Therefore, it is very important that you prepare a
complete and thorough statement in support of your request for remission.
In order to request remission, you must complete and submit the enclosed "Waiver of Right to
an Administrative Hearing and Stipulation of Facts" form within thirty (30) days of receipt of this
notice. The Division of Water Quality also requests that you complete and submit the enclosed
"Justification for Remission Request." Both forms should be submitted to the following address:
Point Source Compliance/Enforcement Unit
Division of Water Quality
1617 Mail Service Center
Raleigh, North Carolina 27699-1617
N'

0
3. File a petition for an administrative hearing with the Office of Administrative Hearings:
It you wish to contest any statement in the attached assessment document you must file a
petition for an administrative hearing. You may obtain the petition form from the Office of
Administrative Hearings. You must file the petition with the Office of Administrative Hearings
within thirty (30) days of receipt of this notice. A petition is considered filed when it is received in
the Office of Administrative Hearings during normal office hours. The Office of Administrative
Hearings accepts filings Nfonday through Friday between the hours of 8:00 a.m. and 5:00 p.m.,
except for official state holidays. The petition may be tiled by facsimile (fax) or electronic mail by an
attached file (with restrictions) - provided the signed original, one (1) copy and a filing fee (if a filing
fee is required by NCGS § 1 SOB-23.2) is received in the Office of Administrative Hearings within
seven (7) business days following the faxed or electronic transmission. You should contact the
Office of Administrative Hearings with all questions regarding the filing fee and/or the details of the
filing process. The mailing address and telephone and fax numbers for the Office of Administrative
Hearings are as follows:
Office of Administrative Hearings
6714 Mail Service Center
Raleigh, NC 27699-6714
Tel: [phone], Fax: [phone]
One (1) copy of the petition must also be served on DENR as follows:
Mary Penny Thompson, General Counsel
DENR
1601 Mail Service Center
Raleigh, NC 27699-1601
Please indicate the case number (as found on page one of this letter) on the petition.
Failure to exercise one of the options above within thirty (30) days of receipt of this notice, as
evidenced by an internal date/time received stamp (not a postmark), will result in this matter being
referred to the Attorney General's Office for collection of the penalty through a civil action.
Please be advised that additional penalties may be assessed for violations that occur after the
review period of this assessment. If the violations are of a continuing nature, not related to operation
and/or maintenance problems and you anticipate remedial construction activities, then you may wish
to consider applyingfor or a Special Order by Consent. If you have any questions about this civil penalty
assessment or a Special Order by Consent, please contact the Water Quality Section staff of the
Mooresville Regional Office at [phone].
l <`/ !!
:i /,? 4--
�bate) Robert B. Krebs, Regional Supervisor
Surface Water Protection - Mooresville Regional Office
Division of Water Quality

ArrACHMENT"S
cc: Mooresville regional Office Compliance File w/ attachments
Raleigh Compliance/Enforcement File w/ attachments
Central Files: w/ attachments
rk/ma
y

ATTACHMENT A
CASE NO. MV-2011-0006
Outfall
Date
Parameter
Reported Value
Monitoring Requiremen#
001
10/31/10
Flow
lx/month
ti`.onitor2xi'month
001
10/31 /10
TSS
lx'month
Monitor 2x/month
001
10/31/10
Turbidity
None
Monitor 2x/month
001
10/31/10
pH
Ix/month
Monitor 2x/month

STATE OF NORTH CAROLINA
COUNTY OF GASTON
IN THE MATTER OF A� SESSMENT
Or CIVIL PENALTY AGAINST
AQUA FORTH CAROLI,\-A, INC.
PERMIT NO. NC0086193
DEPARTMENT OF ENVIRONMENT
AND NATURAL RESOURCES
WAIVER OF RIGHT TO AN
AD.)vni-ISTRATIVE HEARING AND
STIPULATION OF FACTS
FILE NO. MV-2011-0006
Having been assessed civil penalties totaling $260.06 for violation(s) as set forth in the
assessment document of the Division of Water Quality dated January 19, 2011, the undersigned,
desiring to seek remission of the civil penalties, does hereby waive the right to an administrative
hearing in the above -stated matter and does stipulate that the facts are as alleged in the assessment
document. The undersigned further understands that all evidence presented in support of remission of
this civil penalty must be submitted to the Director of the Division of Water Quality within 30 days of
receipt of the notice of assessment. No new evidence in support of a remission request will be allowed
after 30 days from the receipt of the notice of assessment.
This the
day of
ADDRESS
TELEPHONE
IM i
2011

JUSTIFICATION FOR REMISSION REQUEST
DWQ Case Number: MV-2011-0006
Assessed Party: Aqua North Carolina, Inc.
Countv: Gaston
Permit Number: NC0086193
Amount Assessed: $260.06
Please use this form when requesting remission of this civil penalty. You must also complete the
"Request For Remission Waiver of Right to an Administrative Hearin. and Stipulation of Facts "
form to request remission of this civil penalty. You should attach any documents that you believe
support your request and are necessary for the Director to consider in evaluating your request for
remission. Please be aware that a request for remission is limited to consideration of the five factors
listed below as they may relate to the reasonableness of the amount of the civil penalty assessed.
Requesting remission is not the proper procedure for contesting whether the violation(s) occurred or
the accuracy of any of the factual statements contained in the civil penalty assessment document.
Pursuant to N.C.G.S. § 14313-282.1(c), remission of a civil penalty may be granted only when one or
more of the following five factors applies. Please check each factor that you believe applies to your
case and provide a detailed explanation, including copies of supporting documents, as to why the
factor applies (attach additional pages as needed).
(a) one or more of the civil penalty assessment factors in N.C.G.S. 143B-282.1(b) were
wrongfully applied to the detriment of the petitioner (the assessment factors are listed in the civil
penalty assessment document);
(b) the violator promptly abated continuing environmental damage resulting from the
violation (i.e., explain the steps that you took to correct the violation and prevent future occurrences);
(c) the violation was inadvertent or a result of an accident (i.e., explain why the violation
was unavoidable or something you could not prevent or prepare for);
(d) the violator had not been assessed civil penalties for any previous violations,
(e) payment of the civil penalty will prevent payment for the remaining necessary remedial
actions (i. e., explain how payment of the civil penalty will prevent you from performing the activities
necessary to achieve compliance).
EXPLANATION: (use additional pages as necessary)

NORTH CAROLINA DIVISION OF WATER QtiALITY
ASSESSMENT FACTORS
Violator: Aqua North Carolina, Inc.
Facility: Maplecrest WTP
County: Gaston
Case Number: MV-2011-0006
Permit Number: NC0086193
1) The degree and extent of harm to the natural resources of the State, to the public health, or to
private property resulting from the violation;
No harm has been established.
2) The duration and gravity of the violation;
Flow, Total suspended solids (TSS), turbidity, and pH were not monitored twice per month as
required by NC0086193 (monitored once during the month for flow TSS, and pH; none for turbidity).
3) The effect on ground or surface water quantity or quality or on air quality;
The effect on the receiving stream is unknown.
4) The cost of rectifying the damage;
No damage has been established.
5) The amount of money saved by noncompliance;
The amount of money saved by noncompliance is equivalent to the cost of conducting flow, TSS,
turbidity, and pH monitoring.
6) Whether the violation was committed willfully or intentionally;
The Division of Water Quality has no evidence that the violations were committed willfully or
intentionally.
7) The prior record of the violator in complying or failing to comply with programs over which the
Environmental Management Commission has regulatory authority; and
This is the first CPA for the Maplecrest WTP during the life of the permit.
8) The cost to the State of the enforcement procedures.
The cost to the Mooresville Regional Office was $85.06.
Date Robert B. Krebs, Regional Supervisor
Surface Water Protection - Division of Water Quality

PERMIT: NCO086142 FACILITY: Aqua North Carolina Inc - Oakley Park WTP COUNTY: Gaston REGION: Mooresville
Monitoring Violation
wC�\'
MONITORING OUTFALL/
VIOLATION
UNIT OF
CALCULATED
REPORT PPI LOCATION PARAMETER
DATE FREQUENCY
MEASURE
LIMIT VALUE % OVER LIMIT VIOLATION TYPE VIOLATION ACTION
10 -2010 001 Effluent Turbidity, HCH Turbidimiter 10/31/10 2 X month ntu Frequency Violation None
10 -2010 002 Effluent Turbidity, HCH Turbidimiter 10/31/10 2 X month ntu Frequency Violation None
PERMIT: NCO086193 FACILITY: Aqua North Carolina Inc - Maplecrest WTP COUNTY: Gaston REGION: Mooresville
Monitoring Violation
MONITORING OUTFALL / VIOLATION UNIT OF CALCULATED
REPORT PPI LOCATION PARAMETER DATE FREQUENCY MEASURE LIMIT VALUE %OVER LIMIT VIOLATION TYPE VIOLATION ACTION
10 -2010 001 Effluent Flow, in conduit or thru 10/31/10 2 X month mgd
treatment plant
10 -2010 001 Effluent Solids, Total Suspended - 10/31/10 2 X month
Concentration
10 -2010 001 Effluent Turbidity, HCH Turbidimiter 10/31/10 2 X month
10 -2010 001 Effluent pH 10/31/10 2 X month
Frequency Violation None vF'
mg/I Frequency Violation
ntu �' Frequency Violation
su
None G
None
Frequency Violation None

EFFLUENT i
NPDES PERMIT NO. NCO086193 Discharge No.: 00 I Month:
Facility Name: MAPLECREST WTP 001 Class:
Operator in Responsible Charge (ORC): Audwin Williams Grade:
Certified Laborato (1): Water Tech Labs Inc #50
MAY Year: 2010
PC I County: GASTON
PC 1 Phone: [phone] X57232
CHECK BOX IF ORC HAS CHANGED PERSON(S) COLLECTING SAMPLES Operators
Mail ORIGINAL and ONE COPY to: X \ —U- "jt� © A— /" 10
ATTN: CENTRAL FILES (SIGNATURE OF OPERATOR PONSIBLE CHARGE) DATE
DIVISION OF WATER QUALITY BY THIS SIGNATURE, I CERTIFY THMil
REPORT IS
1617 MAIL SERVICE CENTER ACCURATE AND COMPLETE TQ �HEff 2t%Y KNOWLEDGE. KNw
RALEIGH, NC 27699-1617 �J �9 JUL 2P
-
0

Maplecrest WTP 001 NCO086193
Facility Status: (Please check one of the following):
All monitoring data and sampling frequencies meet permit requirements 1�r
Compliant
All monitoring data and sampling frequencies do NOT meet permit requirements F-1
Noncompliant
If the facility is noncompliant, please comment on corrective actions being taken in respect to equipment, operation, maintenance, etc.
and a time table for improvements to be made.
"I certify, under penalty of law, that this document and all attachments were prepared under my direction or supervision in accordance
with a system designed to assure that qualified personnel properly gather and evaluate the information submitted. Based on my
inquiry of the person or persons who manage the system, or those persons directly responsible for gathering the information, the
it}lbrmation submitted is, to the best -of rriy kr3owledge and belief, true, accurate, and complete. I am aware that there are significant
j*nalties for submitting false information, including the possibility of fines and imprisonment for knowing violations."
Thomas J. Roberts, President, Aqua North Carolina, Inc.
Permittee inor type)
Signature of Permittee ** Date
Permittee Address
202 Mackenan Court, Cary, NC 27511
Phone Number
919-467-8712
Permit Exp. Date
August 31, 2010
PARAMETER CODES
00010 Temperature
00556 Oil & Grease
00951 Total Fluoride
01055 Manganese 50050 Flow
00076 Turbidity
00600 Total Nitrogen
01002 Total Arsenic
01067 Nickel
00080 Color (Pt -Co)
00610 Ammonia Nitrogen
01077 Silver
00082 Color (ADMI)
00625 Total Kjeldhal
01027 Cadmium
01092 Zinc 50060 Total
Nitrogen
01105 Aluminum Residual
00095 Conductivity
00630 Nitrates/Nitrites
01032 Hexavalent Chromium
Chlorine
00300 Dissolved Oxygen
01034 Chromium
01147 Total Selenium
00310 BOD5
00665 Total Phosphorous
31616 Fecal Coliform 71880 Formaldehyde
00340 COD
00720 Cyanide
01037 Total Cobalt
32730 Total Phenolics 71900 Mercury
00400 .pH
00745 Total Sulfide
01042 Copper
34235 Benzene 81551 Xylene
00530 Total Suspended
00927 Total Magnesium
34481 Toluene
Residue
00929 Total Sodium
01045 Iron
38260 MBAS
00545 Settable matter
00940 Total Chloride
01051 Lead
39516 PCBs
Parameter Code assistance
may be obtained by calling
the Water Quality Compliance Group at [phone], extension 581 or 534.
The monthly average for fecal coliform is to be reported as a GEOMETRIC mean. Use only units dg6ak i�We reporting
facility's permit for reporting data.
* ORC must visit facility and document visitation of facility as required per 15A NCAC 8A.0202 (b) (5) (B).
** If signed by other than the permittee, delegation of signatory authority must be on file with the State per 15A NCAC 2B.0506 (b)
(2) (D)•

Performance Annual Report.''
I. General Information
Facility/System Name
Responsible Entity:
Person in Charge/Contact:
Applicable Permit (s):
W
Manlecrest
Aqua North Carolina, Inc b:
r,R
Tarr R nharte 11AI
NCO086193
Description of Collection System or Treatment Process:
This facility discharges the backwash water from the iron removal filters
serving this community water system. After backwash and prior to
discharge, liquid feed de -chlorination takes place.
II. Performance
Text Summary of System Performance for Calendar Year 2009:
This facility consistently met the discharge permit limits in 2009.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant
April Compliant
May Compliant

June Compliant
July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers will receive a letter regarding the availability of this report
upon request. These reports will also be available for review with the
customer at Aqua's Southern Call Center.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
f
ArrLdAlLi
Responsible Person
Title: Regional Compliance Manager
Entity: Aqua North Carolina, Inc.
Date: 02/26/2010

/
Performance Annual Report
I. General Information k
Facility/System Name: Maplecrest
Responsible Entity: Aqua North Carolina. Inc.
DENR - WATER QUALITY
Person in Charge/Contact: Tom Roberts POINfSOURCE BRANCH
Applicable Permit (s): Ly(
Description of Collection System or Treatment Process:
This facility discharges the backwash water from the iron removal
filters serving this community water system. After backwash and prior to
discharge, liquid feed de -chlorination takes place.
II. Performance
Text Summary of System Performance for Calendar Year 2008:
This facility consistently met the discharge permit limits in 2008.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant RECwFIVED
April Compliant MAR F Tnl
May Compliant
June Compliant Q�
�4 .-Jurfece Water Prciadicn

July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers will receive a message on their bills regarding the availability
of this report upon request and a notebook containing these reports is located
in our Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
Date: 02/28/09
Responsible Person
Title: Regional Compliance Manager
Entity: Aqua North Carolina, Inc.

AT �9QG
o Y
Mr. Thomas J. Roberts, President
Aqua North Carolina, Inc.
202 Mackenan Court
Cary, North Carolina 27511
Dear Mr. Roberts:
Michael F. Easley, Govem r t ryw-
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
Coleen H. Sullins. Director
Division of Water Quality
November 18, 2008
Subject: Compliance Evaluation Inspection
Maplecrest Subdivision WTP
NPDES Permit No. NCO086193
Gaston County, N.C.
Enclosed please find a copy of the Compliance Evaluation Inspection Report for the
inspection conducted at the subject facility on November 6, 2008, by Mr. Wes Bell of this Office.
Please inform the facility's Operators -in -Responsible Charge of our findings by forwarding a
copy of the enclosed report.
The report should be self-explanatory; however, should you have any questions concerning
the report, please do not hesitate to contact Mrs. Marcia Allocco, Mr. Bell, or me at [phone].
Sincerely,
Robert B. Krebs
Surface Water Protection Regional Supervisor
Enclosure
cc: Tony Parker, Aqua North Carolina, Inc.
Gaston County Health Department
WB
�� No Carolina
NCDENRatura!!y
Mooresville Regional Office Division of Water Quality Phone [phone] Customer Service
Internet: www.ncwaterquality.org 610 East Center Ave, Suite 301 Mooresville, NC 28115 Fax [phone]
An Equal Opportunity/Affirmative Action Employer — 50% Recycled/10% Post Consumer Paper

United States Environmental Protection Agency
Form Approved.
EPA Washington, O.C. 20460
OMB No. 2040-0057
Water Compliance Inspection Report
Approval expires 8-31-98
Section A: National Data System Coding (i.e., PCS)
Transaction Code NPDES yr/mo/day Inspection Type Inspector Fac Type
1 I NI 2 15� 3I NCO086193 111 12I 08/11/06 117 181rl 191 �t 20I
1—� 1-J t_
Remarks
211111 11111111 1111111111111111 IIII IIII IIII IIII 1II6
Inspection Work Days Facility Self -Monitoring Evaluation Rating 61 QA --------------------------- Reserved ----------------------
671 1.5 169 70) 41 71 I N I 721 NJ 73I I 174 751 I I I I I 11 80
t_L1
Section B: Facility Data
Name and Location of Facility Inspected (For Industrial Users discharging to POTW, also include
Entry Time/Date
Permit Effective Date
POTW name and NPDES permit Number)
Maplecrest WTP
11:25 AM 08/11/06
05/09/01
Exit Time/Date
Permit Expiration Date
Maplecrest Dr
Gastonia NC 28052
12:06 PM 08/11/06
10/08/31
Name(s) of Onsite Representative(s)/Titles(s)/Phone and Fax Number(s)
Other Facility Data
Audwin Scott Williams/ORC/704-489-9401/
Tony Parker/Area Manager/704-489-9401 /
Name, Address of Responsible Official/Title/Phone and Fax Number
Thomas J Roberts,202 Mackenan Ct Cary NC Contacted
27511/President/919-467-8712/9194601788 No
Section C: Areas Evaluated During Inspection (Check only those areas evaluated)
Permit Flow Measurement Operations & Maintenance Records/Reports
Self -Monitoring Program Sludge Handling Disposal Facility Site Review Effluent/Receiving Waters
Laboratory
Section D: Summary of Finding/Comments Attach additional sheets of narrative and checklists as necessary)
(See attachment summary)
Name(s) and Signature(s) of Inspector(s) Agency/Office/Phone and Fax Numbers Date
Wesley N Bell &61 MRO WQ//704-663-1699 Ext.2192/ 11 // 7n v
Sio,nahlre of Management Q A Re iewer Agency/Office/Phone and Fax Numbers Date
Marcia Allocc0 MRO WQ//704-663-1699 Ext.2204/
EPA Form 3560-3 (Rev 9-94) Previous editions are obsolete.
Page # 1

NPDES yr/mo/day Inspection Type 1
3I NC0086193 I11 121
08/11/06 I17 18U
Section D: Summary of Finding/Comments (Attach additional sheets of narrative and checklists as necessary)
Page # 2

Permit: NCO086193
Inspection Date: 11/06/2008
Owner - Facility: Maplecrest WTP
Inspection Type: Compliance Evaluation
n__.Y:a v__ u_ •u ur
(If the present permit expires in 6 months or less). Has the permittee submitted a new application?
■
❑
❑
❑
Is the facility as described in the permit?
■
❑
❑
❑
# Are there any special conditions for the permit?
I]
0
■
❑
Is access to the plant site restricted to the general public?
■
❑
❑
❑
Is the inspector granted access to all areas for inspection?
■
❑
❑
❑
Comment: A 17 ug/I effluent total residual chlorine (TRC) permit limit became effective
on 3/1/07. The Division issued an ATC on 9/6/06 for the installation of a dechlorination
system.
Record Keeping
Yes
No
NA NE
Are records kept and maintained as required by the permit?
■
❑
❑
❑
Is all required information readily available, complete and current?
■
❑
❑
❑
Are all records maintained for 3 years (lab. reg. required 5 years)?
■
❑
❑
❑
Are analytical results consistent with data reported on DMRs?
■
❑
❑
❑
Is the chain -of -custody complete?
■
❑
❑
❑
Dates, times and location of sampling
■
Name of individual performing the sampling
■
Results of analysis and calibration
■
Dates of analysis
■
Name of person performing analyses
■
Transported COCs
■
Are DMRs complete: do they include all permit parameters?
■
❑
❑
❑
Has the facility submitted its annual compliance report to users and DWQ?
■
❑
❑
❑
(If the facility is = or > 5 MGD permitted flow) Do they operate 24/7 with a certified operator on each shift?
❑
❑
■
❑
Is the ORC visitation log available and current?
■
❑
❑
❑
Is the ORC certified at grade equal to or higher than the facility classification?
■
❑
❑
❑
Is the backup operator certified at one grade less or greater than the facility classification?
■
❑
❑
❑
Is a copy of the current NPDES permit available on site?
■
❑
❑
❑
Facility has copy of previous year's Annual Report on file for review?
■
❑
❑
❑
11
Page # 3

Permit: NCO086193
Inspection Date: 11/06/2008
Owner - Facility: Maplecrest WTP
Inspection Type: Compliance Evaluation
Record Keeping Yes No NA NE
Comment: DMRs were reviewed for the period August 07 through July 08. No limit
violations were reported and all monitoring frequencies were correct. The records were
organized and well maintained. The ORC has incorporated a commendable record
keeping system.
Laboratory
Yes
No
NA
NE
Are field parameters performed by certified personnel or laboratory?
■
❑
❑
❑
Are all other parameters(excluding field parameters) performed by a certified lab?
■
❑
❑
❑
# Is the facility using a contract lab?
■
❑
❑
❑
# Is proper temperature set for sample storage (kept at less than or equal to 6.0 degrees Celsius)?
❑
❑
■
❑
Incubator (Fecal Coliform) set to 44.5 degrees Celsius+/- 0.2 degrees?
❑
❑
■
❑
Incubator (BOD) set to 20.0 degrees Celsius +/- 1.0 degrees?
❑
❑
■
❑
Comment: On -site field analyses are performed under laboratory certification #5035.
Water Tech Labs (Certification #50) has also been contracted to provide analytical
support. Please refer to Mr. Chet Whiting's (Division's Laboratory Certification Unit)
inspection report regarding the on -site laboratory practices.
Effluent Sampling
Yes
No
NA
NE
Is composite sampling flow proportional?
❑
❑
■
❑
Is sample collected below all treatment units?
■
❑
❑
❑
Is proper volume collected?
■
❑
❑
❑
Is the tubing clean?
❑
n
■
0
# Is proper temperature set for sample storage (kept at less than or equal to 6.0 degrees Celsius)?
❑
❑
■
❑
Is the facility sampling performed as required by the permit (frequency, sampling type representative)?
■
❑
n
n
Comment:
Operations & Maintenance
Yes
No
NA
NE
Is the plant generally clean with acceptable housekeeping?
■
❑
❑
❑
Does the facility analyze process control parameters, for ex: MLSS, MCRT, Settleable Solids, pH, DO, Sludge ❑
❑
■
❑
Judge, and other that are applicable?
Comment: The Well #2 facility has been shut down. The Well #3 facility appeared to
be properly operated and well maintained.
Flow Measurement - Effluent
Yes
No
NA
NE
# Is flow meter used for reporting?
❑
❑
■
❑
Is flow meter calibrated annually?
❑
❑
■
❑
Is the flow meter operational?
❑
n
■
❑
Page # 4

Permit: NC0086193
Inspection Date: 11/06/2008
Owner - Facility: Maplecrest VVrP
Inspection Type: Compliance Evaluation
Flow Measurement - Effluent Yes No NA NE
(if units are separated) Does the chart recorder match the flow meter? ❑ ❑ ■ 01
Comment: Instantaneous flows are measured by multiplying the known/calculated
backwash volume by the number of backwash events.
!'�_ _L______a____ Vim— \I� •IA \IC
Type of system ?
Tablet
Is the feed ratio proportional to chlorine amount (1 to 1)?
n
n
■
n
Is storage appropriate for cylinders?
❑
f_1
■
# Is de -chlorination substance stored away from chlorine containers?
Q
❑
■
0
Comment:
Are the tablets the proper size and type?
■
O
n
n
Are tablet de -chlorinators operational?
■
n
❑
n
Number of tubes in use?
3
Comment: The facility staff must ensure to remove any build-up of solids (deteriorated
tablets) that may occur in the tablet dechlorinators.
Effluent Pipe
Yes
No
NA
NE
Is right of way to the outfall properly maintained?
■
❑
Q
0
Are the receiving water free of foam other than trace amounts and other debris?
■
n
n
n
If effluent (diffuser pipes are required) are they operating properly?
Q
❑
■
Comment: The effluent appeared clear with no foam. The receiving stream did not
appear to be negatively impacted.
Page # 5

A-UA_
North Carolina
Aqua North Carolina, Inc. T: 704.489.9401
4163 Sinclair Street F: 704.489.9409
Denver, NC 28037 www.aquanorthcarolina.com
August 19, 2008
Central Files
Division of Water Quality
1617 Mail Service Center
Raleigh, NC 27699-1617
RE: DMRs for June, 2008
Fox Run WTP— NPDES Permit # NCO072061
Keltic Meadows WPT — NPDES Permit # NCO084468
6193
Oakley Park WTP-001 — NPDES Permit # NCO086142
Oakley Park WTP-002 — NPDES Permit # NCO086142
Southgate WTP — NPDES Permit # NCO069035
AUG 2 5 20^S
PSG DENR MRO
DA10 -dace Water Protection
tam �.,
Please accept the enclosed DMRs for the above referenced systems for the
month of June, 2008. These reports are being submitted late; please see the
attached explanation from our ORC.
Please accept our apology for this oversight.
Should there be any questions, please do not hesitate to call me at (704) 489-
9404 ext. 232.
Sincerely,
Tony R. Parker
Area Manager
TRP/pp
Enclosure
C/Ms. Marcia Allocco, DWQ, MRO
Mr. Rusty Rozzelle, MCWQP
An Aqua America Company

August 19, 2008
From; Audwin Scott Williams, ORC
Aqua North Carolina
PC 1, 985376; WW 3, 12730
To;
Subject; Late Monthly DMRs for the following permits for the month of June
NC0072061 Fox Run WTP 001
NC0084468 Keltic Meadows WTP 001
NC0086193
NC0086142
NC0086142
NC0069035
Dear Sirs,
Maplecrest WTP 001
Oakley Park WTP 001
Oakley Park WTP 002
Southgate WTP 001
The simple exclamation is that I miss filed the reports in the wrong place. Before
that some of the lab data arrived late and I found discrepancies in the data and had to
request corrected lab reports. While waiting I misplaced the file and then I got busy with
other jobs. After time had past and I did not have the reports in the right file, I thought I
had finished then and turned them in.
Then on the 18th I found them, they were completed and signed for the 18`h of
June. Now they are being sent to you for filing.
Sincerely,
Audwin Scott Williams

PV
Performance Annual Report
I. General Information
Facility/System Name:
Responsible Entity:
Person in Charge/Contact:
Applicable Permit (s):
k��7-maiVED
NC. DENR, M R 0
Maplecrest Dw'0-%I)urfcv-e Water Protection
Aqua North Carolina dba Heater Utilities, Inc.
Tom Roberts
NCO086193
Description of Collection System or Treatment Process:
This facility discharges the backwash water from the iron removal filters
serving this community water system. After backwash and prior to
discharge, liquid feed de -chlorination takes place.
II. Performance
Text Summary of System Performance for Calendar Year 2007:
This facility consistently met the discharge permit limits in 2007.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant
April Compliant
May
Compliant
,
DENR - WATER Q!JALITY
PONT SOURCE BRANCH

Pr
June Compliant
July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers received a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in
our Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
�� kh, Date: 02/29/07
Responsible Person
Title: Regional Compliance Manager
Entity: Aqua North Carolina dba Heater Utilities, Inc.

Performance Annual ReF ort
I. General Information
FEB 1 4 K _,'
Facility/System Name: _Maplecrest
Responsible Entity: Heater Utilities, Inc.
Person in Charge/Contact: Michael S. Harwood
Applicable Permit (s): NCO086193
Description of Collection System or Treatment Process:
This facility discharges the backwash water from the iron removal filters
serving this community water system. In order to comply with new permit
limits for residual chlorine, a tablet dechlorination unit was installed in 2006.
II. Performance
Text Summary of System Performance for Calendar Year 2006:
This facility consistently met the discharge permit limits in 2006.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant
April Compliant
May Compliant

June Compliant
July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers received a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in
our Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
- i4vm a- dr� Date: 02/07/07
Responsi le Person
Title: Regional Manager, Engineering & Compliance
Entity: Heater Utilities, Inc.

t Lf- 11( f
Michael F. Easley, Gove or `
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
Alan W. Klimek, P. E., Director
Division of Water Quality
February 22, 2007
Mr. Michael Harwood
Aqua North Carolina, Inc.
202 Mackenan Court
Cary, North Carolina 27511
Subject: Compliance Evaluation Inspection
Maplecrest WTP
NPDES Permit No. NCO086193
Gaston County, North Carolina
Dear Mr. Harwood,
Enclosed please find a copy of the Compliance Evaluation Inspection Report for the
inspection conducted at the subject facility on February 20, 2007, by Mrs. Sonja Basinger of this
Office. Please inform the facility's Operator in Responsible Charge of our findings by forwarding
a copy of the enclosed report.
The report should be self-explanatory; however, should you have any questions
concerning the report, please do not hesitate to contact Mrs. Basinger or me at [phone].
Sincerely,
for Samar Bou-Ghazale
Acting Surface Water Protection Regional Supervisor
Enclosure
cc: Gaston County Health Department
N. C. Division of Water Quality, Mooresville Regional Office, 610 East Center Avenue, Suite 301, Mooresville NC 28115 [phone] Customer Service
1-877-623-6748

United States Environmental Protection Agency
Form Approved.
EPA Washington, D.C.20460
OMB No. 2040-0057
Water Compliance Inspection Report
Approval expires 8-31-98
Section A: National Data System Coding (i.e., PCS)
Transaction Code NPDES yr/mo/day Inspection Type Inspector Fac Type
1 U 2 Us 3) NCO086193 I11 121 07/02/20 117 18Ur� 191CI 20 U
u �J
Remarks
21111111111111111111111111111111111111111111111116
Inspection Work Days Facility Self -Monitoring Evaluation Rating 61 CIA --------------------------- Reserved ----------------------
67I 2 .0 169 70 71 UN tJ 72 73 [_ J 74 751 I I I I I I 180
u u
Section B: Facility Data
Name and Location of Facility Inspected (For Industrial Users discharging to POTW, also include
Entry Time/Date
Permit Effective Date
POTW name and NPDES permit Number)
Maplecrest WTP
09:30 AM 07/02/20
05/09/01
Exit Time/Date
Permit Expiration Date
Maplecrest Dr
Gastonia NC 28052
09:45 AM 07/02/20
10/08/31
Name(s) of Onsite Representative(s)lTitles(s)/Phone and Fax Number(s)
Other Facility Data
Audwin Scott Williams/ORC/704-489-9401/
Name, Address of Responsible Official/Title/Phone and Fax Number
Contacted
Michael Harwood,202 Mackenan Ct Cary NC 27511//919-467-8712/9194601788
No
Section C: Areas Evaluated During Inspection (Check only those areas evaluated)
Permit Flow Measurement Operations & Maintenance Records/Reports
Self -Monitoring Program Facility Site Review Effluent/Receiving Waters Laboratory
Section D: _Summary of Finding/Comments (Attach additional sheets of narrative and checklists as necessary)
(See attachment summary)
Name(s) and Signature(s) of Inspector(s) Agency/Office/Phone and Fax Numbers Date
Sonja Basinger MRO WQ//704-235-2202/
Siqwture of Management Q A Reviewer Agency/Office/Phone and Fax Numbers Date /may
Qr~— a— - - i cr.' 04 '✓�
Marcia Allocco MRO WQ//704-235-2204/
EPA Form 3560-3 (Rev 9-94) Previous editions are obsolete.
Page # 1

Permit: NCO086193 Owner - Facility: Maplecrest VVTP
Inspection Date: 02/20/2007 Inspection Type: Compliance Evaluation
Permit Yes No NA NE
(If the present permit expires in 6 months or less). Has the permittee submitted a new application? ❑ ❑ ■ ❑
Is the facility as described in the permit? ■ ❑ ❑ ❑
# Are there any special conditions for the permit? ❑ ❑ ■ ❑
Is access to the plant site restricted to the general public? ■ ❑ ❑ ❑
Is the inspector granted access to all areas for inspection? ■ ❑ ❑ ❑
Comment: The effluent total residual chlorine (TRC) limit is effective 3/1/2007. An
Authorization to Construct (ATC) for dechlorination was issued on 9/6/2006.
Outfall # 002 had no discharge during the review period.
Record Keeping
Yes
No
NA
NE
Are records kept and maintained as required by the permit?
■
❑
❑
❑
Is all required information readily available, complete and current?
■
❑
❑
❑
Are all records maintained for 3 years (lab. reg. required 5 years)?
■
❑
❑
❑
Are analytical results consistent with data reported on DMRs?
■
❑
❑
❑
Is the chain -of -custody complete?
■
❑
❑
❑
Dates, times and location of sampling
■
Name of individual performing the sampling
■
Results of analysis and calibration
■
Dates of analysis
■
Name of person performing analyses
■
Transported COCs
■
Are DMRs complete: do they include all permit parameters?
■
❑
❑
❑
Has the facility submitted its annual compliance report to users and DWQ?
■
❑
❑
❑
(If the facility is = or > 5 MGD permitted flow) Do they operate 24/7 with a certified operator on each shift?
❑
❑
■
❑
Is the ORC visitation log available and current?
■
❑
❑
❑
Is the ORC certified at grade equal to or higher than the facility classification?
■
❑
❑
❑
Is the backup operator certified at one grade less or greater than the facility classification?
■
❑
❑
❑
Is a copy of the current NPDES permit available on site?
■
❑
❑
❑
Facility has copy of previous year's Annual Report on file for review?
■
❑
❑
❑
Page # 3

Permit: NCO086193 Owner - Facility: Maplecrest WTP
Inspection Date: 02/20/2007 Inspection Type: Compliance Evaluation
Record Keeping Yes No NA NE
Comment: DMRs were reviewed from the period of December 2005 through
November 2006. No violations were reported for the review period.
The facility was last inspected on January 25, 2006 by James Bealle.
Operations & Maintenance
Yes
No
NA
NE
Is the plant generally clean with acceptable housekeeping?
■
❑
❑
❑
Does the facility analyze process control parameters, for ex: MLSS, MCRT, Settleable Solids, pH,
DO, Sludge ❑
❑
■
❑
Judge, and other that are applicable?
Comment: The facility appeared to be properly operated and well maintained.
Laboratory
Yes
No
NA
NE
Are field parameters performed by certified personnel or laboratory?
■
❑
❑
❑
Are all other parameters(excluding field parameters) performed by a certified lab?
■
❑
❑
❑
# Is the facility using a contract lab?
■
❑
❑
❑
Is proper temperature set for sample storage (kept at 1.0 to 4.4 degrees Celsius)?
■
Cl
❑
❑
Incubator (Fecal Coliform) set to 44.5 degrees Celsius+/- 0.2 degrees?
❑
❑
■
❑
Incubator (BOD) set to 20.0 degrees Celsius +/- 1.0 degrees?
❑
❑
■
❑
Comment: On -site field analysis are performed under field laboratory certification #
5035. Contracted lab services are performed by Water Tech Labs # 50.
Flow Measurement - Effluent
Yes
No
NA
NE
# Is flow meter used for reporting?
❑
❑
0
❑
Is flow meter calibrated annually?
❑
❑
■
❑
Is the flow meter operational?
❑
❑
M
❑
(If units are separated) Does the chart recorder match the flow meter?
❑
❑
■
❑
Comment: Instantaneous effluent flow readings are required by the permit.
Flow is measured by multiplying the gallons per backwash by the number of timed
backwashes.
De -chlorination
Yes
No
NA NE
Type of system ?
Tablet
Is the feed ratio proportional to chlorine amount (1 to 1)?
❑
❑
■ ❑
Is storage appropriate for cylinders?
❑
❑
■ ❑
# Is de -chlorination substance stored away from chlorine containers?
❑
❑
■ ❑
Comment:
Page # 4

Permit: NC0086193
Inspection Date: 02/20/2007
De -chlorination
Owner - Facility: Maplecrest WTP
Inspection Type: Compliance Evaluation
Are the tablets the proper size and type?
Are tablet de -chlorinators operational?
Number of tubes in use?
Comment:
Effluent Sampling
Is composite sampling flow proportional?
Is sample collected below all treatment units?
Is proper volume collected?
Is the tubing clean?
Is proper temperature set for sample storage (kept at 1.0 to 4.4 degrees Celsius)?
Is the facility sampling performed as required by the permit (frequency, sampling type representative)?
Comment: Grab samples are required by the facility's permit.
Effluent Pipe
Is right of way to the outfall properly maintained?
Are the receiving water free of foam other than trace amounts and other debris?
If effluent (diffuser pipes are required) are they operating properly?
Comment:
Page # 5

Michael F. Easley, ionvel��
William G. Ross, Jr., Secretary
North Carolina Department of Environment and Natural Resources
Alan W. Klimek, P.E., Director
Division of Water Quality
February 6, 2006
Mr. Michael J. Myers
Aqua North Carolina, Inc.
PO Box 4889
Cary, NC 27519
Subject: Compliance Evaluation Inspection
Maplecrest WTP
NPDES Permit NCO086193
Gaston County
Dear Mr. Myers:
Enclosed is a copy of the Compliance Evaluation Inspection Report for the inspection
conducted at the subject facility on January 25, 2006, by James B. Bealle III of this office.
Please inform the facility's Operator -in -Responsible Charge of our findings by forwarding a
copy of the enclosed report.
The report should be self-explanatory; however, should you have any questions
concerning this report, please contact Mr. Bealle or me at [phone].
Sincerely,
(� Rex Gleason, P.E.
Surface Water Protection Regional Supervisor
enclosure
cc: Central Files
Gaston County Environmental Health Department
jb
North Carolina Division of Water Quality, Mooresville Regional Office
610 East Center Avenue, Suite 301, Mooresville, North Carolina 28115
Phone: [phone] I Fax: [phone] / Internet: h2o.enr.state. nc.us
An Equal Opportunity I Affirmative Action Employer — 50% Recycled 110% Post Consumer Paper
one NhCarolina
;Vahmally

United States Environmental Protection Agency
Form Approved.
EPA Washington, D C 2046o
OMB No. 2040-0057
Water Compliance Inspection Report
Approval expires 8-31-98
Section A: National Data System Coding (i.e., PCS)
Transaction Code NPDES yr/mo/day Inspection Type Inspector Fac Type
1 ( NJ 2 U 31 NCO086193 111 121 06/01/25 IJ 117 18t cl 191 GI 20U
1=!
Remarks
21111111111111 11111111111111111111111111111111 I 116
Inspection Work Days Facility Self -Monitoring Evaluation Rating B1 QA --------------------------- Reserved ----------------------
67I 1.0 169 70I 4 71 U 72 73' I 174 751 1 I I I I1-1 80
4J L_J__I
Section B: Facility Data
Name and Location of Facility Inspected (For Industrial Users discharging to POTW, also include
Entry Time/Date
Permit Effective Date
POTW name and NPDES permit Number)
12:45 PM 06/01/25
05/09/01
Maplecrest WTP
Exit Time/Date
Permit Expiration Date
Maplecrest 0r
Gastonia NC 28052
01:15 PM 06/01/25
10/08/31
Name(s) of Onsite Representative(s)/Titles(s)/Phone and Fax Number(s)
Other Facility Data
Audwin Scott Williams/ORC/704-489-9401/
Tony R Parker//704-489-9404 /
Name, Address of Responsible Official/Title/Phone and Fax Number
Contacted
Michael J Myers,PO Box 4889 Cary NC 275194889//919-467-7854/
No
Section C: Areas Evaluated During Inspection (Check only those areas evaluated)
Permit 0 Flow Measurement Operations & Maintenance Records/Reports
Self -Monitoring Program 0 Facility Site Review Effluent/Receiving Waters Laboratory
Section D: Summary of Finding/Comments Attach additional sheets of narrative and checklists as necessary)
(See attachment summary)
Name(s) and Signature(s) of Inspector(s) Agency/Office/Phone and Fax Numbers Date
James Bealle MRO WQ//704-663-1699/
Signature of Management Reviewer Agency/Office/Phone and Fax Numbers Date
John E Lesley-- —� �� MRO WQ//704-663-1699 Ext.270/ I ^
EPA Form 3560-3 (R,,(9-94) Previous editions are obsolete.
Page # 1

Permit: NCO086193 Owner - Facility: Maplecrest WTP
Inspection Date: 01/25/2006 Inspection Type: Compliance Evaluation
Permit Yes No NA NE
(If the present permit expires in 6 months or less). Has the permittee submitted a new application? ❑ ❑ ■ ❑
Is the facility as described in the permit? ■ ❑ ❑ ❑
# Are there any special conditions for the permit? ❑ ■ ❑ ❑
Is access to the plant site restricted to the general public? ■ ❑ ❑ ❑
Is the inspector granted access to all areas for inspection? ■ ❑ ❑ ❑
Comment:
Record Keeping
Yes
No
NA
NE
Are records kept and maintained as required by the permit?
■
❑
❑
❑
Is all required information readily available, complete and current?
■
❑
❑
❑
Are all records maintained for 3 years (lab. reg. required 5 years)?
■
❑
❑
❑
Are analytical results consistent with data reported on DMRs?
■
❑
❑
❑
Is the chain -of -custody complete?
■
❑
❑
❑
Dates, times and location of sampling
■
Name of individual performing the sampling
■
Results of analysis and calibration
■
Dates of analysis
■
Name of person performing analyses
■
Transported CM
■
Are DMRs complete: do they include all permit parameters?
■
❑
❑
❑
Has the facility submitted its annual compliance report to users and DWQ?
■
❑
❑
❑
(if the facility is = or > 5 MGD permitted flow) Do they operate 24/7 with a certified operator on each shift?
❑
Q
■
❑
Is the ORC visitation log available and current?
■
❑
❑
❑
Is the ORC certified at grade equal to or higher than the facility classification?
■
❑
❑
❑
Is the backup operator certified at one grade less or greater than the facility classification?
■
❑
❑
❑
Is a copy of the current NPDES permit available on site?
■
❑
❑
❑
Facility has copy of previous year's Annual Report on file for review?
■
❑
❑
❑
Comment: DMRs were reviewed for December 2004 through November 2005. No
violation(s) reported.
Effluent Sampling
Yes
No
NA
NE
Is composite sampling flow proportional?
❑
❑
■
❑
Page # 3

Permit: NCO086193
Inspection Date: 01/25/2006
Owner - Facility: Maplecrest VVTP
Inspection Type: Compliance Evaluation
Effluent Sampling
Yes
No
NA
NE
Is sample collected below all treatment units?
■
❑
❑
❑
Is proper volume collected?
■
❑
❑
❑
Is the tubing clean?
❑
❑
■
❑
Is proper temperature set for sample storage (kept at 1.0 to 4.4 degrees Celsius)?
■
❑
❑
❑
Is the facility sampling performed as required by the permit (frequency, sampling type representative)?
■
❑
❑
❑
Comment:
Laboratory
Yes
No
NA
NE
Are field parameters performed by certified personnel or laboratory?
■
❑
❑
❑
Are all other parameters(excluding field parameters) performed by a certified lab?
■
❑
❑
❑
# Is the facility using a contract lab?
■
❑
❑
❑
Is proper temperature set for sample storage (kept at 1.0 to 4.4 degrees Celsius)?
■
❑
❑
❑
Incubator (Fecal Coliform) set to 44.5 degrees Celsius+/- 0.2 degrees?
❑
❑
■
❑
Incubator (BOD) set to 20.0 degrees Celsius +/- 1.0 degrees?
❑
❑
■
❑
Comment: Water Tech Laboratories, Inc. (50) provides analytical support
Operations & Maintenance Yes No NA NE
Is the plant generally clean with acceptable housekeeping? ■ ❑ ❑ ❑
Does the facility analyze process control parameters, for ex: MLSS, MCRT, Settleable Solids, pH, DO, Sludge ❑ ❑ ■ ❑
Judge, and other that are applicable?
Comment:
Flow Measurement - Effluent Yes No NA NE
# Is flow meter used for reporting?
❑
❑
■ ❑
Is flow meter calibrated annually?
❑
❑
■ ❑
Is the flow meter operational?
❑
❑
■ ❑
(If units are separated) Does the chart recorder match the flow meter?
❑
❑
■ ❑
Comment: Flow is measured by multiplying the gallons per backwash by the number
of timed backwashes.
Effluent Pipe Yes No NA NE
Is right of way to the outfall properly maintained? ■ 11 ❑ ❑
Are the receiving water free of foam other than trace amounts and other debris? ■ ❑ ❑ ❑
If effluent (diffuser pipes are required) are they operating properly? ❑ ❑ ■ ❑
Comment:
Page # 4

r.J A
North Carofirla.:,
June 1, 2005
Jessica Miles
Public Water Supply Section Chief
1634 Mail Service Center
Raleigh, North Carolina 27699-1634
Alan Klimek, P-E.
Director
Division of Water Quality
1617 Mail Service Center
Raleigh, North Carolina 27699-1617
RE: Delegation of Signature Authority
Neil R- Phillips
President Aqua North Carolina/Heater Utilities
Aqua North Carolina T_ 919_467.8712
202 \IacKenan Ct. F: 919.460.1788
Carp; North Carolina 27:;11 email: nronillips4aauaam mca.eovn
To Whom It May Concern: on m behalf all permit a licatia ls,
I am writing this letter. delegating authority to sign Y P pp
reports, and other agency correspondence to Michael T Myers. I currently hold the
position of President of Aqua North Carolina and Heater Utilities along with being a Vice
President of Aqua America and have the authority to delegate these activities to Mr_
Myers. Mr. Myers currently holds the position of Engineering and Compliance Manager
for Aqua North Carolina and Heater Utilities. This delegation of signature authority i;.s
meant to fulfill the requirements of NCAC 211 .0106 (e), NCAC 2H .0206 (b)(1), and
various permit conditions.
Thank you. Aqua North Carolina and Heater Utilities look. forward to working with
your agencies in the future. If you have any questions,- please do not hestiate to conta,-t
either myself or Michael Myers using the contact information above.
Aqua North Carolina, Inc./Heater Utilities
Cc: Bill Reid, Wake County Environmental Services
David Goodrich, Division of Water Quality
Kim Colson, Division of Water Quality
Wayne Munden, Public Water SuPPIy
Michael Myers
Robyn Thomas

ACUA
North Carolirlcl
Compliance & Engineering Department
Aqua North Carolina T: 919.467.8712
202 MacKenan Ct. F: 919.466.1583
Cary, North Carolina 27511
July 18, 2005
Regional Supervisor Rex Gleason
NCDENR
610 East Center Avenue
Mooresville, NC 28115 AIJIG
;3
RE: Declaration of Signature Authority
Dear Regional Supervisor Gleason,
Find enclosed correspondence indicating that Michael Myers is able to sign permit
applications, reports, and other agency correspondence. Should there be any questions,
do not hesitate to call me at [phone] ext. 47 or Michael Myers ext. 706.
AtkjaLWs Harvey
Engine n and Compliance
Encl.
cc: Michael Myers, Engineering and Compliance Manager

AQUA NORTH CAROLINA WASTEWATER FACILITIES
SUBDIVISION
COUNTY
NPDES #
Country Valley
Catawba
NCO058742 Jt
Killians Crossroads
Catawba
NCO063355 -.
Spinnaker Bay
Catawba
NCO060593
Alexander Island
Iredell
NC0075205-
Castaway/Bridgeport
Iredell
NCO056154
Diamond Head
Iredell
NC0074772
Hwy 150 River Park
Iredell
NC0074900-
Mallard Head
;Iredell
NC0062481 ,
Pier 16
Iredell
NCO074535'
Windemere
Iredell
NCO080691
Ashe Plantatation
Mecklenburg
NCO065749
Harbor Estates
Mecklenburg
NC0063860
McCarron
Mecklenburg
NC0071781
Mint Hill Festival
Mecklenburg
NCO063789
Oxford Glen /Rei ate
Mecklenburg
NCO063584
White Forest -Contract O s
Mecklenburg
NCO063932
Willowbrook
Mecklenburg
NCO073539
Willows Creek
Mecklenburg
NCO065773 vyl
Pine Valley
Rowan
NCO028941
Country Woods East
Union I
NCO065684 WQCS00322
Public Water Svstems - Backwash Svstems
SUBDIVISION
COUNTY
NPDES#
Fox Run
Gaston
NCO072061
Keltic Meadows
Gaston
NCO084468
oftp&ffest _ ;m
Gaston
NCO086193
Oakley Park
Gaston
NCO086142
Southgate
Gaston
NCO069035
nt"Ice
11 /2/2006

VFV
Performance Annual Report
I. General Information
Facility/System Name: Maplecrest
Responsible Entity: Heater Utilities, Inc.
Person in Charge/Contact: Michael J. Myers
Applicable Permit (s): NCO086193
Description of Collection System or Treatment Process:
This facility discharges the backwash water from the iron removal
filters serving this community water system.
II. Performance
Text Summary of System Performance for Calendar Year 2005:
This facility consistently met the discharge permit limits in 2005.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant
April Compliant
May Compliant
June Compliant

FFV
July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers were sent a letter regarding the availability of this report
upon request and a notebook containing these reports is located in our
Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
Date: 02/14/06
Responsib ers
Title: Regional Manager, Engineering & Compliance
Entity: Heater Utilities, Inc.

U A_
North Carolina
November 2, 2006
Barbara Sifford
Division of Water Quality
Mooresville Regional Office
610 East Center Avenue, Suite 301
Mooresville, NC 28115
Aqua North Carolina, Inc.
4163 Sinclair Street
Denver, NC 28037
Subject: Aqua North Carolina, Western Division
Annual Report
Barbara,
T: 704.489.E'21�=0 4
F: 704.489.9409
www.aquanorthcarolina.com
ka .:' .CIS
NOV 0 6 200(
I have enclosed a copy of our 2005 Annual Reports. As we discussed, I will add you to
the distribution list for our 2006 reports.
If you have any questions or require additional information, please do not hesitate to
contact me at [phone], Extension 228.
Welborn
ntal Coordinator
Enclosure
An Aqua America Company

Mr. Michael J. Myers
Aqua North Carolina, Inc.
PO Box 4889
Cary, NC 27519-4889
Dear Mr. Myers:
Michael F. Easley. Governor
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
Alan W. Klimek, P.E. Director
Division of Water Quality
September 6, 2006
L OFFIC:
SEP 1 5 200a
SUBJECT: Authorization to Construct
A to C No. 086193A02
Aqua North Carolina, Inc.
Maplecrest WTP Well #2
Dechlorination Facilities
Gaston County
A fast track application for Authorization to Construct dechlorination facilities was
received on August 16, 2006, by the Division. Authorization is hereby granted for the
construction of modifications to the existing Maplecrest WTP Well #2, with discharge of treated
wastewater into Catawba Creek in the Catawba River Basin.
This authorization results in no increase in design or permitted capacity and is awarded
for the construction of the following specific modifications:
Installation of a tablet dechlorination system pursuant to the fast track application
received on August 16, 2006, and in conformity with the Minimum Design
Criteria for Dechlorination Facilities.
This Authorization to Construct is issued in accordance with Part I11, Paragraph A of
NPDES Permit No. NCO086193 issued August 15, 2005, and shall be subject to revocation
unless the wastewater treatment facilities are constructed in accordance with the conditions and
limitations specified in Permit No. NC0086193.
In the event that the facilities fail to perform satisfactorily, including the creation of
nuisance conditions, the Permittee shall take immediate corrective action, including those as may
be required by this Division, such as the construction of additional or replacement wastewater
treatment or disposal facilities.
North Carolina Division of Water Quality 1617 Mail Service Center Raleigh, NC 27699-1617
Internet: h2o.enr.state.nc.us 512 N. Salisbury St. Raleigh. NC 27604
An Equal Opportunity/Affirmative Action Employer — 50% Recycled/10% Post Consumer Paper
One
NP Carolina
Natira!!y
Phone [phone] Customer Service
FAX [phone]

Mr. Michael J. Myers
September 6, 2006
Page 2
The Mooresville Regional Office, telephone number [phone], shall be
least forty-eight (48) hours in advance of operation of the installed facilities so that an on site
inspection can be made. Such notification to the regional supervisor shall be made during the
normal office hours from 8:00 a.m. until 5:00 p.m. on Monday through Friday, excluding State
Holidays.
Pursuant to 15A NCAC 2H .0140, upon completion of construction and prior to operation of
these permitted facilities, the completed Engineering Certification form attached to this permit shall be
submitted to the address provided on the form.
Upon classification of the facility by the Certification Commission, the Permittee shall
employ a certified wastewater treatment plant operator to be in responsible charge (ORC) of the
wastewater treatment facilities. The operator must hold a certificate of the type and grade at least
equivalent to or greater than the classification assigned to the wastewater treatment facilities by
the Certification Commission.
The Permittee must also employ a certified back-up operator of the appropriate type and
grade to comply with the conditions of T15A:8G.0202. The ORC of the facility must visit each
Class I facility at least weekly and each Class 1I, III and IV facility at least daily, excluding
weekends and holidays, must properly manage the facility, must document daily operation and
maintenance of the facility, and must comply with all other conditions of T 15A:8G.0202.
A copy of the approved plans and specifications shall be maintained on file by the
Permittee for the life of the facility.
During the construction of the proposed additions/modifications, the permittee shall
continue to properly maintain and operate the existing wastewater treatment facilities at all times,
and in such a manner, as necessary to comply with the effluent limits specified in the NPDES
Permit.
You are reminded that it is mandatory for the project to be constructed in accordance
with the North Carolina Sedimentation Pollution Control Act, and, when applicable, the North
Carolina Dam Safety Act. In addition, the specifications must clearly state what the contractor's
responsibilities shall be in complying with these Acts.
Failure to abide by the requirements contained in this Authorization to Construct may
subject the Permittee to an enforcement action by the Division of Water Quality in accordance
with North Carolina General Statute 143-215.6A to 143-215.6C.
The issuance of this Authorization to Construct does not preclude the Permittee from
complying with any and all statutes, rules, regulations, or ordinances which may be imposed by
other government agencies (local, state, and federal) which have jurisdiction.

;1 J. Myers
6, 2006
)u have any questions or need additional information, please do not hesitate to contact
Cecil G. Madden, Jr., P.E. at telephone number [phone].
Sincerely,
l I'L
r Alan W. Klimek, P.E.
MM/cgm
cc: J. Thurman Horne, P.E., Horizon Engineering & Consulting, Inc.
Gaston County Health Department
c TCegloce,llt 121tCr . rC) 'y
Technical Assistance and Certification Unit
Daniel Blaisdell, P.E.
Point Source Branch, NPDES Program
Cecil G. Madden, Jr., P.E.
Michelle McKay, E.I.
A to C File

Carolina, Inc.
WTP Well #2
)86193A02
amber 6, 2006
Engineer's Certification
I, , as a duly registered Professional Engineer in
the State of North Carolina, having been authorized to observe (periodically/weekly/full time)
the construction of the modifications and improvements to Maplecrest WTP Well #2 located on
Beatty Road in Catawba County for Aqua North Carolina, Inc., hereby state that, to the best of
my abilities, due care and diligence was used in the observation of the following construction:
Installation of a tablet dechlorination system pursuant to the fast track application
received on August 16, 2006, and in conformity with the Minimum Design
Criteria for Dechlorination Facilities.
I certify that the construction of the above referenced project was observed to be built
within substantial compliance and intent of the approved plans and specifications.
Signature
Date
Registration N
Send to: Construction Grants & Loans
DENR/DWQ
1633 Mail Service Center
Raleigh, NC 27699-1633

Michael F. Easley. Governor
William G. Ross Jr., Secretary
n North Carolina Department of Environment and Natural Resources
Alan W. Klimek. P.E. Director
Division of Water Quality
September 6, 2006
Mr. Michael J. Myers
Aqua North Carolina, Inc.
PO Box 4889
Cary, NC 27519-4889
SUBJECT: Authorization to Construct
A to C No. 086193AOI
Aqua North Carolina, Inc.
Maplecrest WTP Well #3
Dechlorination Facilities
Gaston County
Dear Mr. Myers:
GC kL- ;ivtl,:
AND NATURAL RESOURCES
MOORESVI F-^'t^�I, L OFFICE
r ,1
SEP 1 5 200t)
6ECTIOM
A fast track application for Authorization to Construct dechlorination facilities was
received on August 16, 2006, by the Division. Authorization is hereby granted for the
construction of modifications to the existing Maplecrest WTP Well #3, with discharge of treated
wastewater into Catawba Creek in the Catawba River Basin.
This authorization results in no increase in design or permitted capacity and is awarded
for the construction of the following specific modifications:
Installation of a tablet dechlorination system pursuant to the fast track application
received on August 16, 2006, and in confonnity with the Minimum Design
Criteria for Dechlorination Facilities.
This Authorization to Construct is issued in accordance with Part III, Paragraph A of
NPDES Permit No. NCO086193 issued August 15, 2005, and shall be subject to revocation
unless the wastewater treatment facilities are constructed in accordance with the conditions and
limitations specified in Permit No. NCO086193.
In the event that the facilities fail to perform satisfactorily, including the creation of
nuisance conditions, the Permittee shall take immediate corrective action, including those as may
be required by this Division, such as the construction of additional or replacement wastewater
treatment or disposal facilities.
NamN` hCarolina
aturally
North Carolina Division of Water Quality 1617 Mail Service Center Raleigh, NC 27699-1617 Phone [phone] Customer Service
Internet: h2o.enr.state.nc.us 512 N. Salisbury St. Raleigh. NC 27604 FAX [phone]
An Equal Opportunity/Affirmative Action Employer — 50% Recycled/10% Post Consumer Paper

Mr. Michael J. Myers
September 6, 2006
Page 2
The Mooresville Regional Office, telephone number [phone], shall
least forty-eight (48) hours in advance of operation of the installed facilities so that all U« „«
inspection can be made. Such notification to the regional supervisor shall be made during the
normal office hours from 8:00 a.m. until 5:00 p.m. on Monday through Friday, excluding State
Holidays.
Pursuant to 15A NCAC 2H .0140, upon completion of construction and prior to operation of
these permitted facilities, the completed Engineering Certification form attached to this permit shall be
submitted to the address provided on the form.
Upon classification of the facility by the Certification Commission, the Permittee shall
employ a certified wastewater treatment plant operator to be in responsible charge (ORC) of the
wastewater treatment facilities. The operator must hold a certificate of the type and grade at least
equivalent to or greater than the classification assigned to the wastewater treatment facilities by
the Certification Commission.
The Permittee must also employ a certified back-up operator of the appropriate type and
grade to comply with the conditions of T 15A:8G.0202. The ORC of the facility must visit each
Class I facility at least weekly and each Class II, III and IV facility at least daily, excluding
weekends and holidays, must properly manage the facility, must document daily operation and
maintenance of the facility, and must comply with all other conditions of T 15A:8G.0202.
A copy of the approved plans and specifications shall be maintained on file by the
Permittee for the life of the facility.
During the construction of the proposed additions/modifications, the permittee shall
continue to properly maintain and operate the existing wastewater treatment facilities at all times,
and in such a manner, as necessary to comply with the effluent limits specified in the NPDES
Permit.
You are reminded that it is mandatory for the project to be constructed in accordance
with the North Carolina Sedimentation Pollution Control Act, and, when applicable, the North
Carolina Dam Safety Act. In addition, the specifications must clearly state what the contractor's
responsibilities shall be in complying with these Acts.
Failure to abide by the requirements contained in this Authorization to Construct may
subject the Permittee to an enforcement action by the Division of Water Quality in accordance
with North Carolina General Statute 143-215.6A to 143-215.6C.
The issuance of this Authorization to Construct does not preclude the Permittee from
complying with any and all statutes, rules, regulations, or ordinances which may be imposed by
other government agencies (local, state, and federal) which have jurisdiction.

Myers
006
Liave any questions or need additional information, please do not hesitate to contact
�ecu �,J. tviauden, Jr., P.E. at telephone number [phone].
Sincerely, a t
Alan . Klimeld, P.E.` `
MM/cgm
cc: J. Thurman Horne, P.E., Horizon Engineering & Consulting, Inc.
Gaston County Health Department
Technical Assistance and Certification Unit
Daniel Blaisdell, P.E.
Point. Source Branch, NPDES Program
Cecil G. Madden, Jr., P.E.
Michelle McKay, E.I.
A to C File

WE North Carolina, Inc.
aplecrest WTP Well #3
A to C No. 086193AOI
Issued September 6, 2006
Engineer's Certification
I, , as a duly registered Professional Engineer in
the State of North Carolina, having been authorized to observe (periodically/weekly/full time)
the construction of the modifications and improvements to Maplecrest WTP Well #3 located on
Beatty Road in Catawba County for Aqua North Carolina, Inc., hereby state that, to the best of
my abilities, due care and diligence was used in the observation of the following construction:
Installation of a tablet dechlorination system pursuant to the fast track application
received on August 16, 2006, and in conformity with the Minimum Design
Criteria for Dechlorination Facilities.
I certify that the construction of the above referenced project was observed to be built
within substantial compliance and intent of the approved plans and specifications.
Signature
Date
Registration No.
Send to: Construction Grants & Loans
DENR/D W Q
1633 Mail Service Center
Raleigh, NC 27699-1633

PV
Performance Annual Report
I. General Information
Facility/System Name: Maplecrest
Responsible Entity: Heater Utilities, Inc.
Person in Charge/Contact: Michael J. Myers
Applicable Permit (s): NCO086193
Description of Collection System or Treatment Process:
This facility discharges the backwash water from the iron removal
filters serving this community waters stem.
II. Performance
Text Summary of System Performance for Calendar Year 2005:
This facility consistently met the discharge permit limits in 2005.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant
April Compliant
May Compliant
June Compliant

Pr
July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers were sent a letter regarding the availability of this report
upon request and a notebook containing these reports is located in our
Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
-0e.e' Date: 02/14/06
Responsib ersor
Title: Regional Manager, Engineering & Compliance
Entity: Heater Utilities, Inc.

A)UA
North Ca-ohna
Compliance & Engineering Department
Aqua North Carolina T: 919.467.8712
202 MacKenan Ct. F: 919.466.1583
Cary, North Carolina 27511
July 18, 2005
Regional Supervisor Rex Gleason
NCDENR
610 East Center Avenue
Mooresville, NC 28115 i
RE: Declaration of Signature Authority
Dear Regional Supervisor Gleason,
Find enclosed correspondence indicating that Michael Myers is able to sign permit
applications, reports, and other agency correspondence. Should there be any questions,
do not hesitate to call me at [phone] ext. 47 or Michael Myers ext. 706.
Harvey
hand Compliance
Encl.
cc: Michael Myers, Engineering and Compliance Manager

AQUA
-� North Carolina_.
June 1, 2005
Jessica Miles
Public Water Supply Section Chief
1634 Mail Service Center
Raleigh, North Carolina 27699-1634
Alan Klimek, P.E.
Director
Division of Water Quality
1617 Mail Service Center
Raleigh, North Carolina 27699-1617
RE: Delegation of Signature Authority
Neil R. Phillips
President Aqua North Carolina/Heater Utilities
Aqua North Carolina T: 919.467.8712
202 MacKenan Ct. F: 919.460.1788
Cary, North Carolina 27:;11 email: nrvnillios,naavaatinedea.co`n
To Whom It May Concern: n on m behalf all permit a licatiorls,
I am writing this letter delegating authority to sign y P pp
reports, and other agency correspondence to N6chael J. Myers. I currently hold the
position of President of Aqua North Carolina. and Heater Utilities along with being a'SFice
President of Aqua America and bave the authority to delegate the activities to 1V1r.
Myers. Mr. Myers currently holds the position of Engineering and Compliance Manulger
for Aqua North Carolina and Heater Utilities. This delegation of signature authority i; s
meant to fulfill the requirements of NCAC 214.o106 (e), NCAC 2H .0206 (b)(1), and
various permit conditions.
Thank you. Aqua North Carolina and Heater Utilities look. forward to working with
your agencies in the future. If you have any questions, please do not hestiate to contact
either myself or Michael Myers using the contact information above.
7erely, v
�il R., hi Ii s
President
Aqua North Carolina, Inc./Heater Utilities
Cc: Bill Reid, Wake County Envir000lental Services
David Goodrich, Division of Water Quality
Kim Colson, Division of Water Quality
Wayne Munden, Public Water SuPPIy
Michael Myers
Blythe Clifford
Robyn Thomas

6
Michael F. Easley, Governor
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
Aran W. Klimek P: E Director
Division o iiW,� Quality
i
June 22, 2005
Mr. Michael Myers
Heater Utilities, Inc.
PO Box 4889
Cary, North Carolina 27519
Subject:
Dear Mr. Myers:
JUN 2 3 2005
o �pi�lrr � ru►"k.� � i 1J11�
Draft NPDES Permit
Permit NCO086193
Maplecrest Subdivision WTP
Gaston County
Enclosed with this letter is a copy of the draft permit for your facility. Please review the draft very
carefully to ensure thorough understanding of the conditions and requirements it contains.
Several significant changes have been made to the permit. Please see the attached document
"Permitting Strategy for Greensand Filtration Water Treatment Plants" for more information.
■ A Total Residual Chlorine ("TRC") limit has been added to the permit. Please see the
attached TRC policy memo for details. This limit will take effect 18 months after the
permit effective date.
■ Monitoring requirements have been added for Total Manganese, Total Chlorine, and pH.
■ The measurement frequency has been changed from quarterly for all parameters. If the
parameter has a limit, the measurement frequency is twice per month. If the parameter
does not have a limit, the measurement frequency is monthly.
■ Monitoring requirements have been deleted for Settable Solids and Turbidity.
Submit any comments to me no later than thirty (30) days following your receipt of the draft.
Comments should be sent to the address listed at the bottom of this page. If no adverse comments
are received from the public or from you, this permit will likely be issued in mid -August, with an
effective date of September 1, 2005.
If you have any questions or comments concerning this draft permit, call me at [phone],
extension 361.
Sincerely,
Lu�r_�Cx-�
Karen Rust
Eastern NPDES Unit
cc: .Mooresville Regional Office Supervisor (Surface Water Protection)'*
NPDES Files
Central Files N""o,r�thCarolina
)vatura!!y
N. C. Division of Water Quality 1617 Mail Service Center Raleigh, North Carolina 27699-1617 Phone: [phone] Customer Service
Internet: httpJ/h2o.enr.state.nc.us 512 N. Salisbury St. Raleigh, NC 27604 Fax: [phone]
An Equal Opportunity/Affirmative Action Employer

STATE OF NORTH CAROLINA Permit NC0086193
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES
DIVISION OF WATER QUALITY
PERMIT
TO DISCHARGE WASTEWATER UNDER THE
NATIONAL POLLUTANT DISCHARGE ELIMINATION SYSTEM
In compliance with the provision of North Carolina General Statute 143-215.1, other lawful
standards and regulations promulgated and adopted by the North Carolina Environmental
Management Commission, and the Federal Water Pollution Control Act, as amended,
Heater Utilities, Inc.
is hereby authorized to discharge wastewater from a facility located at the
Maplecrest Subdivision WTP
Maplecrest Drive
South of Gastonia
Gaston County
to receiving waters designated as an unnamed tributary to Catawba Creek and
Catawba Creek in the Catawba River Basin
in accordance with effluent limitations, monitoring requirements, and other
conditions set forth in Parts I, II, III and IV hereof.
This permit shall become effective
This permit and authorization to discharge shall expire at midnight on August 31, 2010.
Signed this day
Alan W. Klimek, P. E., Director
Division of Water Quality
By Authority of the Environmental Management Commission

Permit NC0086193
SUPPLEMENT TO PERMIT COVER SHEET
All previous NPDES Permits issued to this facility, whether for operation or
discharge are hereby revoked. As of this permit issuance, any previously issued
permit bearing this number is no longer effective. Therefore, the exclusive authority
to operate and discharge from this facility arises under the permit conditions,
requirements, terms, and provisions included herein.
Heater Utilities, Inc., is hereby authorized to:
1. Continue to discharge greensand filter -backwash wastewater from a drinking -
water purification system at Well #3 (outfall 001) and a drinking -water
purification system at Well #2 (outfall 002). These wells are located at the
Maplecrest Subdivision south of Gastonia on Maplecrest Drive in Gaston County.
2. Discharge from said treatment works at the locations specified on the attached
map into an unnamed tributary to Catawba Creek (outfall 002) and Catawba
Creek (outfall 001). Both streams are classified C waters in the Catawba River
Basin.

-rye= �, � • `, --• ' i �� � -1 � '�.% 11t' � j� t � •, r \, ,� � �- -„ I � ��
��i : � �.�;. )) _ � at1 l J � � � � �� r, r, �I ���i ij7 �% � � � � � ' i� � � •1
rA
�" �-- � ��� f'' � �r L �`} :.' �f � �` j`j� .i ���`171.r--t~-% }'��� !1 r f �J•� r r �\ .-._l �'f J
Ouffill 002 ��� :✓ � �-- i s-,�� 1 M J/ I'._,_ f I •� 1 C\-JT //(
,�� ! ,{: ,; o j �,, _fb �� , �- `,,��•, ` t � (�c� _ j 1/ , °, � ,�-fir
Outfall 001 ;—J f ✓�'�/1 U
A'� 1(,' fr/ `^/F �\-�1•� / /��� � � ;` ��, �5C �.{�-�� �.--'l�l.i ..�� rl\i`f'.r j{,1(
� l� ��� � ,�,` `+` ` - �� r ' ` ` �./✓ /777 � �� , ( lil� `�_ /r�f 1�"..,�_�—; �} �/ l 1 ��;�„ `E j/�U�I
0 AIR
oj
17
%� ,\.;_��: _. • � tom__ �,,� .� f l � l.� \�'t�ti�•---, 1` ��� �i
• y
Latahide: 35°12'36" (001 -Well 3)
latitude: 851 °24 °� lW� 2) N C 0 0 8 619 3 Location
Longitude: 81TW42" (002 - Well 2) T ocation f
Quad # G14NE
Receiving Stream: Catawba Cm& (001) Heater Utilities
Ur Catawba Creek (002) M a p l e c r e s t WT P No t�th
Stream class: c SCALE 1.-2 4 0 0 0
Subbasm: 30837

Permit NCO086193
A. (1.) EFFLUENT LIMITATIONS AND MONITORING REQUIREMENTS — DRAFT
During the period beginning on the effective date of this permit and lasting until expiration, the Permittee is
authorized to discharge from outfalls 001 and 002. Such discharges shall be limited and monitored by the
Permittee as specified below:
EFFLUENT
LIMITS
MONITdRING REOUIREMENTS
CHARACTERISTICS
(Parameter Codes)
Monthly
Daily
Measurement
Sample Type
Sample Location
Averse
Maximum ,
Frequenc
Flows
Monthly
Instantaneous
Effluent
50050
Total Suspended Solids
30.0 mg/L
45.0 mg/L
2/Month
Grab
Effluent
00530
Total Residual Chlorine2
17µg/L
2/Month
Grab
Effluent
50060
Total Manganese
Monthly
Grab
Effluent
01055
Total Iron
Monthly
Grab
Effluent
01045
pH3
2/Month
Grab
Effluent
00400
Footnotes:
1. For instantaneous flow monitoring, the duration of the discharge must be reported in addition to the total
flow.
2. The limit for total residual chlorine will take effect 18 months after the effective date of the final permit, only
if chlorine is used.
3. The pH shall not be less than 6 standard units nor greater than 9 standard units.
All samples should be collected from a representative discharge event.
There shall be no discharge of floating solids or visible foam in other than trace amounts.

oFWATF9
co NCDENR
o �
TO: NPDES Unit Staff
FROM: David A. Goodrich
NPDES Unit Supervisor
Michael F. Easley
Governor
William G. Ross, Jr., Secretary
North Carolina Department of Environment and Natural Resources
June 19, 2003
SUBJECT: Total Residual Chlorine Policy for NPDES permits
Alan W. Klimek, P.E., Director
Division of Water Quality
Every three years the State is required by the Clean Water Act to review its surface water quality standards and
classifications, determine if changes are needed and to make any necessary changes. This review process is referred to
as the "triennial review." Public hearings were held to solicit comments for the 2000-2003 Triennial Review of surface
water quality standards during the summer of 2002. The Hearing Officer's recommendations were presented before
the state's Environmental Management Commission on October 10, 2002.
The Hearing Officer's recommended changes included modifications to the existing standards for Arsenic, Cyanide,
Methylene Blue Active Substances (MBAS) and Total Residual Chlorine (TRC). The Hearing Officer also
recommended the addition of a standard for Methyl Tert-Butyl Ether (MTBE).
All of the Hearing Officer's proposed changes were adopted with the exception of MTBE. The changes took effect
on April 1, 2003. This memo documents the changes to the NPDES permitting policy for TRC limits.
Total Residual Chlorine (TRC)
Previously, TRC had an Action Level Standard, except in designated Trout waters. The Triennial Review changes
modified the TRC Action Level Standard to an Aquatic Life Standard of 17 µg/L. The Aquatic Life Standard will
remain for designated Trout waters.
Aquatic Life Standard — 17 µg/L (freshwater only) Trout Waters — 17 µg/L
Revised TRC Policy
➢ TRC limits will be assigned to permit renewals and all new permits issued after April 1, 2003.
➢ Facilities that do not use chlorine will not receive a TRC limit; however, the presence of a chlorine back-up
system to augment UV or other disinfection requires a TRC limit.
➢ Facilities discharging to streams with a 7Q10 <0.05 cfs (zero -flow streams) will receive a limit of 17 µg/L.
➢ Limits will be capped at 28 µg/L to protect against acute impacts.
It is likely that many facilities will need to add dechlorination (or use another means of disinfection) to comply with
the new TRC standard. Therefore, a compliance schedule of 18 months from the effective date of the permit may
be added to any TRC limit added during the current permit renewal. This time period is allowed in order for the
facility to budget and design/construct the dechlorination and/or alternative disinfection system(s). The NPDES
Unit has promulgated minimum design criteria in order to expedite permitting of dechlorination equipment.
cc: Coleen Sullins
Regional Office Supervisors (Dechlorination guidance attached)
Shannon Langley

I
PERMITTING STRATEGY FOR GREENSAND FILTRATION WATER TREATMENT PLANTS
January 2004
Applicability: The following permitting strategy applies to new and existing water treatment plants using
greensand filtration to generate potable water from groundwater. This permitting strategy does not apply to any
other kind of cationic exchange unit used in water treatment. If any portion of the water treatment process
includes an ion exchange/water softener unit, then the RO-IE Permitting Strategy will apply as well.
A sample effluent limits page is attached to this strategy for guidance purposes.
Description of Technology: Typically, the greensand filtration unit is preceded by the use of an aeration tower
along with potassium permanganate to oxidize dissolved iron in the ground water. The particulate ferric
hydroxide (and some minor quantities of soluble ferrous material) is then removed via filtration through a
manganese based "greensand" media. Greensand is a proprietary material that does not require sodium cycle
regeneration, only backwash with finished (potable) water. Since the discharge from such a facility is not as
saline as that from a sodium cycle cationic exchange unit, this may be considered a more environmentally -
friendly technology for the treatment of groundwater. Filter backwash water is usually collected in a settling
basin, and the supernatant is then discharged to surface waters or a regional treatment works.
Typical chemical additives to such treatment systems are an anti-scalant (such as zinc orthophosphate), fluoride
(to help prevent dental cavities), chlorine and potassium permanganate.
Application Requirements for New Permittees: In addition to the appropriate NPDES application and fete,
new Permittees should also include the following in the application package:
• Description of the proposed water treatment system with a process schematic
• Map of proposed discharge location, indicating precise latitude and longitude
• Proposed flow rate for treated potable water and filter backwash water
• List of proposed chemical additives
• Chemical analyses of the source water (most notably, heavy metals and other parameters as
described in "Assessment and Recommendations for Water Treatment Plant Permitting," an
amended version is provided in Table 1, below)
• Description of proposed treatment for filter backwash
• Residuals Management Plan
• Engineering Alternatives Analysis
Table 1. List of required source water analyses for new permits; 5-12 samples should be analyzed for statistical significance.
Parameters denoted with "*" are required by DEH's New Well Analyses.
POLLUTANTS
Conventional and Non
Conventional Compounds
Metals (Total Recoverable),
Cyanide, Phenols and Hardness
Alkalini as CaCO3)*
Ammonia (as NJ*
-Antimony*
Arsenic*
Chlorine oral Residual, TRC *
Barium*
Fluoride*
B lk m*
Magnesium*
Cadmium*
Man anese*
Calcium*
H*
Chmmium*
Temperature*
Total Dissolved Solids*
Imn*
Total eldahl Nitro en
Merrury
Total Suspended Solids (TSS) *
Nickel*
Nitrate P1w Nitrite Nitm en *
Selenium*
Pho horns (Totao
Silver*
Salim
zinc*
Turbidi *

If any of the above requirements are missing, the application package should be returned. Unlike other cationic
exchange systems, the filter backwash from these systems is not saline, so non -discharge options are considered
potentially viable options for the Engineering Alternatives Analysis. The Residuals Management Plan should, at
a minimum, describe the frequency with which solids will be removed from the settling basin and their ultimate
disposal method.
Permitting Requirements: Some permitting decisions may be made on a site -specific basis, but the following
provides a list of required monitoring parameters:
• Flow
• Total Suspended Solids
• pH
• Iron
• Manganese
• Fluoride
• Chlorine
• Zinc
Flow
Flow should be monitored (as per Table 2). Intermittent dischargers should also report the duration of
discharge.
Total Suspended Solids
Total Suspended Solids (TSS) is a parameter that, although a general indicator, ensures proper operation and
maintenance are maintained. Specifically, TSS documents that the settling basin is properly designed and
operated. Moreover, if the source water well screens are not well installed, the raw water will be more turbid
than normal, which will in turn increase the TSS in the filter backwash. TSS will be limited at a monthly
average value of 30.0 mg/L and a daily maximum value of 45.0 mg/L.
PH
Some of the chemicals used in water treatment can depress or raise pH, and as such, it should be monitored and
limited. For discharges to fresh waters, pH will be limited in the range of 6-9 standard units. For salt waters,
pH should be limited between 6.8 and 8.5 standard units. This is consistent with the permitting strategies for all
other types of water treatment plants.
Iron and Manganese
Iron and manganese are considered the primary pollutants of concern for such discharges. Present in the
groundwater and removed through filtration by the greensand media, iron and manganese are ultimately
concentrated in the filter backwash. These parameters are monitored only; see Table 2, as no standards exist for
either pollutant.
Fluoride
Since fluoride is an additive to finished water, which in turn is used for backwash water, it is considered a
pollutant of concern. The permit writer should verify the proposed dosing rate for the system in order to
determine the necessity of a limit for fluoride.
Chlorine
As with fluoride, chlorine is a chemical additive to finished water and is therefore a pollutant of concern. Since
chlorine can have severe effects on instream toxicity, it must be limited, as with all other water treatment plants
in the state. Chlorine limits should be between 17-28 µg/L, as per Division of Water Quality policy.
2

F
Zinc
Zinc should be included as a monitoring parameter with a footnote stating, "Zinc shall be monitored if the
permittee uses any zinc -based additive in the water treatment process." Since many water treatment facilities
have traditionally used zinc orthophosphate as an anti-scalant, zinc can be a pollutant of concern depending on
the selection of water treatment additives.
Additional Parameters of Concern
Additional parameters of concern, most notably metals, may be identified in the application package and source
water data. Source water data should be entered into a Reasonable Potential Analysis (RPA) in order to assess
the need for limits. Such determinations are to be made on a case -by -case basis.
Monitoring Frequencies: Monitoring frequencies for the above listed parameters are summarized in Table 2.
Since discharges from greensand filtration water treatment plants do not tend to be continuous, grab samples
should be adequate to characterize the discharge.
Table 2. Recommended Monitoring Frequencies for New and Existing Greensand Filtration Water Treatment Plants
Facility Class
Monitoring Frequency
Conventional and Non -
Conventional Parameters (except
flow)
Permitted Flow < 0.5 MGD
If limited- 2/Month
Not limited — Monthly
—
If limited- Weekly
Permitted Flow > 0.5 MGD
Not limited — 2/Month
Notes:
1. If discharge is continuous, then continuous recording monitoring is required. If discharge is intermittent, then instantaneous flow monitoring is
required For instantaneous flow monitoring, the duration of the discharge must be reported.
3

A. (1) EFFLUENT LIMITATIONS AND MONITORING REQUIREMENTS
During the period beginning on the effective date of this permit and lasting until expiration, the Permittee is
authorized to discharge filter backwash from Outfall 001. Such discharges shall be limited and monitored by the
Permittee as specified below:
Parameter
Limits
Monitor ng Ytequirement.4
Monthly
Average
Daily
Maximum
Measurement
Fre uenc
Sample
Type
Sample
_ .Location
Flow
Monthly
Instantaneous
Effluent
Total Suspended Solids
30.0 m
45.0 m
2/Month
Grab
Effluent
Total Residual Chlorine
17 µ
2/Month
Grab
Effluent
Fluoride
1800 µ
2/Month
Grab
Effluent
Total Iron
MonthlyGrab
Effluent
Total Zinc
Monthly
Grab
Effluent
Total Manganese
Monthly
Grab
Effluent
pH
2/Month
Grab
Effluent
Footnotes:
1. For instantaneous flow monitoring, the duration of the discharge must be reported in addition to the total
flow.
2. The TRC monitoring requirement applies only if the Permittee uses chlorine at the facility.
3. Fluoride should be monitored if the permittee fluoridates its finished water product.
4. Zinc shall be monitored if the Permittee uses any zinc -based additive in the water treatment process.
5. For discharges to fresh waters, pH will be limited in the range of 6-9 standard units. For salt waters, pH
should be limited between 6.8 and 8.5 standard units
The Permittee shall collect all samples from a representative discharge event.
The Permittee shall discharge no floating solids or foam visible in other than trace amounts.
4

Performance Annual Report
I. General Information
Facility/System Name: Maplecrest
Responsible Entity: Heater Utilities, Inc.
Person in Charge/Contact: Jerry Tweed
Applicable Permit (s):
Description of Collection System or Treatment Process:
This facility discharges the backwash water from the iron removal
filters serving this community water system.
II. Performance
Text Summary of System Performance for Calendar Year 2004:
This facility has consistently met the discharge permit limits.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant
April Compliant
May Compliant
June Compliant

July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
Our customers received a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in
the appropriate Customer Service office.
N. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
Date: 02/23/05

�Aa7ja
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Michael F. Easley, Governor William G. Ross, Jr., Secretary
Alan W. Klimek, P.E., Director
November 29, 2004
Jerry H. Tweed
Heater Utilities, Inc.
PO Drawer 4889
Cary, NC27519
Subject: Renewal Notice
NPDES Permit NC0086193
Maplecrest WTP
Gaston County
Dear Permittee:
Your NPDES permit expires on August 31, 2005. Federal (40 CFR 122.41) and North Carolina (15A NCAC
2H.0105(e)) regulations require that permit renewal applications must be filed at least 180 days prior to expiration of
the current permit. If you have already mailed your renewal application, you may disregard this notice.
To satisfy this requirement, your renewal package must be sent to the Division postmarked no later than March
4, 2005. Failure to request renewal by this date may result in a civil assessment of at least $500.00. Larger penalties
may be assessed depending upon the delinquency of the request.
If any wastewater discharge will occur after August 31, 2005, the current permit must be renewed. Discharge
of wastewater without a valid permit would violate North Carolina General Statute 143-215.1; unpermitted discharges
of wastewater may be assessed civil penalties of up to $25,000 per day.
If all wastewater discharge has ceased at your facility and you wish to rescind this permit, contact me at the
telephone number or address listed below.
Use the enclosed checklist to complete your renewal package. The checklist identifies the items you must
submit with the permit renewal application. If you have any questions, please contact me at the telephone number or
e-mail address listed below.
Sincerely,
Charles H. Weaver, Jr.
NPDES Unit
cc: Central Files
Mooresville Regional Office, Water Quality Section
NPDES File
1617 Mail Service Center, Raleigh, North Carolina 27699-1617 One
512 North Salisbury Street, Raleigh, North Carolina 27604 NorthCarohna
Phone: [phone], extension 511 / FAX [phone] / [e-mail] NaturallyAn Equal Opportunity/Affirmative Action Employer - 50% Recycled/10% Post Consumer Paper

NPDES Permit NCO086193
Maplecrest WTP
Gaston County
The following items are REQUIRED for all renewal packages:
❑ A cover letter requesting renewal of the permit and documenting any changes at the facility since
issuance of the last permit. Submit one signed original and two copies.
❑ The completed application form (copy attached), signed by the permittee or an Authorized
Representative. Submit one signed original and two copies.
❑ If an Authorized Representative (such as a consulting engineer or environmental consultant) prepares
the renewal package, written documentation must be provided showing the authority delegated to any
such Authorized Representative (see Part II.B.1Lb of the existing NPDES permit).
❑ A narrative description of the sludge management plan for the facility. Describe how sludge (or other
solids) generated during wastewater treatment are handled and disposed. If your facility has no such
plan (or the permitted facility does not generate any solids), explain this in writing. Submit one signed
original and two copies.
The following items must be submitted by any Municipal or Industrial facilities discharging
process wastewater:
Industrial facilities classified as Primary Industries (see Appendices A D to Title 40 of the Code of Federal
Regulations, Part 122) and ALL Municipal facilities with a permitted flow >_ 1.0 MGD must submit a
Priority Pollutant Analysis (PPA) in accordance with 40 CFR Part 122.21.
The above requirement does NOT apply to privately owned facilities treating 100%
domestic wastewater, orfacilities which discharge non process wastewater(cooling
water, frlterbackwash, etc.)
PLEASE NOTE:
Due to a change in fees effective January 1, 1999, there is no renewal fee required with your
application package.
Send the completed renewal package to:
Mr. Charles H. Weaver, Jr.
NC DENR / Water Quality / NPDES Unit
1617 Mail Service Center
Raleigh, NC 27699-1617

W A T �qQG
r
January 14, 2004
Mr. Jerry Tweed
Heater Utilities, Inc.
Post Office Drawer 4889
Cary, North Carolina 27519
Michael F. Easl ovemor
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
Alan W. Klimek, P. E. Director
Division of Water Quality
Coleen H. Sullins, Deputy Director
Division of Water Quality
Subject: Compliance Evaluation Inspection
Maplecrest WTP
NPDES Permit No. NCO086193
Gaston County, NC
Dear Mr. Tweed:
Enclosed is a copy of the Compliance Evaluation Inspection Report for the inspection
conducted at the subject facility on January 13, 2004 by Mr. Barry Love of this Office.
Please inform the facility's Operator -in -Responsible Charge of our findings by forwarding a
copy of the enclosed report.
The report should be self-explanatory, however, should you have any questions
concerning this report, please do not hesitate to contact Mr. Love or me at [phone].
Sincerely,
V-1 D. Rex Gleason, P.E.
Water Quality Regional Supervisor
Enclosure
cc: Gaston County Health Department
Division of Water Quality, Mooresville Regional Office, 919 North Main Street, Mooresville NC 28115 [phone] Customer Service
1-877-623-6748

United States Environmental Protection Agency
Form Approved.
EPA Washington, D.C. 2WO
OMB No. 2040-0057
Water Compfiance Inspectoon Report
Approval expires 8-31-98
Section A: National Data System Coding i.e., PCS
Transaction Code NPDES ydmo/day Inspection Type Inspector Fac Type
1 2 U 31 NCO086193 1 11 121 04/01/13 1 17 18 [fj 191=1 20I 1
'--� 1__I l _I
Remarks
211111111111111111111111111111111111111111111111166
Inspection Work Days Facility Self -Monitoring Evaluation Rating B1 QA ------------- Reserved----------
671 1. 5 1 69 70 l=J 71 U 72 L:J 73 W 74 751 11 I I I Li 80
Section B: Facility Data
Name and Location of Facility Inspected (For Industrial Users discharging to POTW, also include
Entry Time/Date
Permit Effective Date
POTW name and NPDES permit Number)
Maplecrest WTP
1_:30 AM 04/01/13
00/11/01
Exit Time/Date
Permit Expiration Date
Maplecrest Drive
Gastonia NC 28C52
_1:45 AM 04/01/13
05/08/31
Name(s) of Onsite Reprosentative(s)Ttles(s)/Phone and Fax Numbers)
Other Facility Data
Mike Dycus//704-489-9404/
Name, Address of Responsible Official/Title/Phone and Fax Number
Jerry F: 7weed,PO Sox 4884 Cary NC 2751Contacted9//919-467-6712/
No
Section C: Areas Evaluated During Inspection (Check only those areas evaluated)
Permit Flow Measurement Operations & Maintenance Records/Reports
Self -Monitoring Program Facility Site Review Effluent/Receiving waters
Section D: Summary of Finding/Comments (Attach additional sheets of narrative and checklists as necessary)
Names) and Signature(s) of Inspector(s) Agency/Office/Phone and Fax Numbers Date
ep
Barry F Love MRO WQ//704-663-1699/704-663-6040
Signature of Management Q A Reviewer Agency/Office/Phone and Fax Numbers Date
Richard M Bridgeman 704-663-1699/704-663-6040
EPA Form 3560-3 (Rev 9-94) Previous editions are obsolete.

PERMIT:
The permit authorizes the continued discharge of filter -backwash wastewater from a drinking -
water purification system at Well #3 (outfall 001) and a drinking -water purification system at Well #2
(outfall 002).
The permit for this facility became effective on November 1, 2000 and will expire on August 31,
2005.
RECORDS AND REPORTS:
Records and reports consisting of discharge monitoring reports, chain of custody forms, lab
analysis reports, calibration logs, and Operator -in -Responsible Charge/maintenance log were reviewed at
the time of the inspection. The records were organized and well maintained
FACILITY SITE REVIEW/OPERATIONS & MAINTENANCE:
The filter system at Well #3 seemed to be operating properly, and the surrounding grounds were
well maintained. Well #2 is no longer in use.
LABORATORY:
Water Tech Laboratories, Inc. (Certification #50) in Granite Falls, North Carolina provides
analytical support. The lab was not evaluated during this inspection.
EFFLUENT/RECEIVING WATERS:
Outfall 001 was not discharging at the time of the inspection. Outfall 001 discharges into Catawba
Creek and outfall 002 discharges into an unnamed tributary to Catawba Creek, which is a Class C water in
the Catawba River Basin. The receiving stream did not appear to be negatively impacted Outfall 001 was
accessible but not well maintained
SELF -MONITORING PROGRAM:
Self -monitoring reports were reviewed for the period December 2002 through September 2003.
All monitoring frequencies were correct, and no limit violations were reported
FLOW MEASUREMENT:
Flow is measured by multiplying the number of timed backwashes by the gallons per backwash.

0� W A7- R Michael F. Easley
`per QG Governor
co William G. Ross, Jr.,Secretary
> North Carolina Department of Environment and Natural Resources
'C Alan W. Klimek, Director
Division of Water Quality
September 9, 2002
CERTIFIED MAIL CM # 70012510 0005 0286 7303
RETURN RECEIPT REQUESTED
Mr. Jerry Tweed
Heater Utilities, Inc.
P.O. Drawer 4889
Cary, North Carolina 27519
Subject: Notice of Violation
Compliance Evaluation Inspection
Maplecrest Subdivision WTP
NPDES Permit No. NCO086193
Gaston County, N.C.
Dear Mr. Tweed:
Enclosed please find a copy of the Compliance Evaluation Inspection Report for the
inspection conducted at the subject facility on September 4, 2002, by Mr. Wes Bell of this Office.
Please inform the facility's Operators -in -Responsible Charge of our findings by forwarding a copy
of the enclosed report.
This report is being issued as a Notice of Violation (NOV) because of the violations of the
subject NPDES Permit and North Carolina General Statute (G.S.) 143-215.1, as detailed in the
Facility Site Review/Operations & Maintenance Section of the attached report. Pursuant to G.S.
143-215.6A, a civil penalq of not more than twenty-five thousand dollars ($25,000.00) per violation,
per day may be assessed against any person who violates or fails to act in accordance with the terms,
conditions, or requirements of any permit issued pursuant to G.S. 143-215.1.
It is requested that a written response be submitted to this Office by September 30. 2002,
addressing the deficiencies noted in the Facility Site Review/Operations & Maintenance Section
of the report. In responding, please address your comments to the attention of Mr. Richard
Bridgeman
IYLLitm
:,ustomer Service Mooresville Regional Office, 919 North Main Street, Mooresville, NC 28115 PHONE [phone]
1 800 623-7748 FAX [phone]

Mr. Jerry Tweed
Notice of Violation
Page Two
The report should be self-explanatory; however, should you have any questions concerning
the report, please do not hesitate to contact Mr. Bell or me at [phone].
Sincerely,
D. Rex Gleason, P.E.
Water Quality Regional Supervisor
Enclosure
cc: Gaston County Health Department

US Environmental Protection Agency, Washington, D.C., 20460
Water Compliance Inspection Report `
NC Division of Water Quality / Mooresville Regional Office NCDENR
Form Approved.
OMB No.2040-0057
Approval Expires 8-31-98
Section A: National Data System Coding
Transaction Code NPDES No. Yr/Mo/Day Inspection Type Inspector Facility Type
N 5 NCO086193 02/09/04 C S 2
Remarks:
Inspection Work Days Facility Evaluation Rating BI QA ..........Reserved...........
1.5 4 N N
Section B: Facility Data
Name and Location of Facility Inspected:
Entry Time:
Permit Effective Date:
Heater Utilities, Inc., Maplecrest Subdivision WTP
10:30 am
00/11/01
Maplecrest Drive
south of Gastonia
Gaston County, North Carolina
Exit Time/Date:
10:41 am
Permit Expiration Date:
05/08/31
02/09/04
Name(s) of On -Site Representative(s)/Title(s)/Phone No(s)/Fax No(s):
Mr.Mike Dycus/ORC - Heater Utilities/704-489-9401
Mr. Dennis Francum/ Gaston County Service Manager/704-489-9401 Ext. 243
Name and Address of Responsible Official:
Title: Vice President
Mr. Jerry Tweed
Heater Utilities, Inc.
P.O. Drawer 4889
Phone No:
Contacted?
Cary, North Carolina 27519
919-467-7854
No
Section C: Areas Evaluated During Inspection (Check
only those areas evaluated)
X Permit X Flow Measurement X Operations & Maintenance Sewer Overflow
X Records/Reports X Self -Monitoring Program Sludge Handling/Disposal Pollution Prevention
X Facility Site Review Compliance Schedules Pretreatment Multimedia
X Effluent/Receiving Waters X Laboratory Storm Water Other:
Section D: Summary of Findings/Comments
See Attached Sheet(s) for Summary.
Name(s) and Signature(s) of Inspectors:
Agency/Office/Telephone No:
Date:
Wes Bell
w �
NCDWQ/MOORESVILLE/[phone]
9/6/02
Date:
Signature of Management QA Reviewer:
Agency/Office/Phone & Fax No:
Date:
EPA Form 3560-3 (Rev. 9-94) Previous editions are obsolete

Heater Utilities - Maplecrest Subdivision WTP
Page Two
The faciliy was last inspected by Robert Scheller of this office on March 31, 1999.
PERMIT:
The permit authorizes the continued discharge of filter backwash wastewater from a drinking
water purification system at well # 3 (001) and a drinking water purification system at well #2 (002).
The permit for this facility became effective on 11/1/00 and expires on 8/31105. A permit
modification was issued on 10/31 /01 regarding a correction in units (mg/I to ml/L) for effluent
settleable solids. The expiration date remained unchanged.
RECORDS AND REPORTS:
Records and reports consisting of Operator -in -Responsible Charge (ORC)/daily operation
log, maintenance log, and calibration data were reviewed at the time of the inspection. The records
were in-depth and well maintained.
FACILITY SITE REVIEW/OPERATIONS & MAINTENANCE:
The filter system appeared to be operating properly at the time of the inspection. Only the
water purification system at well #3 is currently being utilized. The soil adjacent to the discharge
outlet of the building drain was stained for approximately five to eight feet. The Gaston County
Service Manager (GCSM) indicated that the soil appeared to be stained with potassium
permanganate. Any spills that occur through maintenance, etc. are cleaned and discharged through
the drainage system. No surface waters were affected. Please be advised that a discharge without
a permit is a violation of G.S. 143-215.1. In addition, the NPDES Permit requires that the facility
be properly operated and maintained at all times. The GCSM was informed that the soil had to be
removed and properly disposed, and only tap/well water (without contamination) could only be
discharged through the drainage system.
Rating: Unsatisfactory (This section is rated unsatisfactory due the illegal discharge of potassium
permanganate and the failure to properly maintain the treatment facility)
LABORATORY:
Water Tech Labs, Inc. (Certification #50) in Granite Falls, N.C. has been contracted to
provide analytical support. The laboratory was not evaluated during this inspection.
EFFLUENT/RECEIVING WATERS:
The facility (outfall 001) was not discharging at the time of the inspection. Outfal1001 is
permitted to discharge into Catawba Creek and outfall 002 is permitted to discharge into an unnamed
tributary to Catawba Creek. Both receiving streams are Class C waters in the Catawba River Basin.
The receiving stream (at outfall 001) did not appear to be negatively impacted. The outfall location
was accessible; however, the access route needs maintenance due to the abundant vegetative cover.

Heater Utilities - Maplecrest Subdivision WTP
Page Three
SELF -MONITORING PROGRAM:
Self -monitoring reports were reviewed for the period June 2001 through March 2002. The
permit requires quarterly monitoring. No limit violations were reported. The same upstream and
downstream sampling times were reported for turbidity on December 17, 2001. All sample
collection and analyses must conform to the permit requirements. Please resubmit an amended DMR
if the discrepancy was a transcription error. The upstream and downstream sampling locations were
consistent with ,permit requirements.
FLOW MEASUREMENT:
Flow is measured by multiplying the number of timed backwashes by the specified flow rate.

i
MAA - G 2302 j
Per o anee--Anoal
'J. General Information
Facility/System Name: Maplecrest
Responsible Entity: Heater Utilities Inc.
Person in Charge/Contact: Jerry Tweed
Report
Applicable Permit (s): NCO086193
Description of Collection System or Treatment Process:
t-
This facility discharges the backwash water from the iron removal
filters serving this communi1y water system
II. Performance
Text Summary of System Performance for Calendar Year 2001
This facility has consistently met the discharge permit limits.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant
April Compliant
May Compliant

June Compliant
July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
t-
Our customers received a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in
the appropriate Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
spon le Person Date
itle: Vice President
Entity: Heater Utilities, Inc.

Performance. Annual Report
A. General Information
Facility/System Name: Maplecrest.
Responsible Entity: Heater Utilities, Inc.
Person in Charge/Contact: Jerry Tweed
Applicable Permit (s): NCOO86193
Description of Collection System or Treatment Process:
s-
This facility discharges the backwash water from the iron removal
filters serving this community water system.
II. Performance
Text Summary of System Performance for Calendar Year 2001
This facility has consistently met the discharge permit limits.
List (by month) any violations of permit conditions or other environmental
regulations. Monthly lists should include discussion of any environmental
impacts and corrective measures taken to address violations.
January Compliant
February Compliant
March Compliant
2002
April Compliant
May Compliant

June Compliant
July Compliant
August Compliant
September Compliant
October Compliant
November Compliant
December Compliant
III. Notification
t-
Our customers received a message on their bills regarding the availability of
this report upon request and a notebook containing these reports is located in
the appropriate Customer Service office.
IV. Certification
I certify under penalty of law that this report is complete and accurate to the
best of my knowledge. I further certify that this report has been made
available to the users or customers of the named system and that those users
have been notified of its availability.
dz%� &��g %
#spon0b-le Person
itle: Vice President
Entity: Heater Utilities, Inc.
2/2
Date

Heater__
e's
WATER AND WASTEWATER SERVICES
September 16, 2002
Mr. Richard M. Bridgeman
NCDENR/MRO/WQ
919 N. Main Street
Mooresville, NC 28115
Dear Mr. Bridgeman:
NC DEFT. OF FIT.I(?CNMENT
SEP 1 7 2002
4163 Sinclair Street
P.O. Box 859
Denver, North Carolina 28037
phone: [phone]
fax : [phone]
Re: Response to NOV
Maplecrest Subdivision WTP
NPDES Permit No. NCO086193
Gaston County, NC
This letter is being offered in response to the NOV dated September 9, 2002, concerning
the referenced subdivision originating from a Compliance Evaluation Inspection
conducted by Mr. Wes Bell from your office on September 4, 2002.
We offer the following comments in response to this report:
Facility Site Review/Operating and Maintenance Section
Mr. Bell indicated that operators had been washing out the well house at well #3 and had
contaminated the soil at the drainage outlet with potassium permanganate. This chemical
is used as part of the daily operations to regenerate the green sand filters. Apparently
some residue is occasionally spilled onto the concrete floor and was being washed down,
thereby causing the discoloration at the drainage outlet.
In our opinion this very small amount of chemical residue is not harmful. Potassium
permanganate is an oxidizer and disinfectant and has numerous applications in water and
wastewater treatment. The biggest problem with the chemical is the color itself, which
leaves a purple stain (derived from purple salt).
However, the soils will be dug up, treated (if determined to be necessary) and disposed of
at an approved landfill as directed. In addition, Heater's Gaston County Service Manager
Dennis Francum, and our Environmental Coordinator Leigh Ann Welborn, will instruct
our Gaston County Operators in the proper treatment/disposal methods.

We trust this meets your approval and should additional information be necessary, please
advise.
Sincerely,
l e�—�
Tony R. /Parker
Water/Wastewater Compliance Coordinator
CC: Jerry Tweed
Dennis Francum
Leigh Ann Welborn
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