NCS000406_Wilmington 2020 Annual Report Narrative_20201029

PERMIT NO. NCS000406

City of Wilmington, North Carolina

ANNUAL NPDES PERMIT REPORT

Prepared by:
City of Wilmington, NC
Stormwater Services
PO Box 1810
209 Coleman Drive
Wilmington, NC 28412
NPDES Permit No.: NCS000406
Reporting Year: July 1, 2019 – June 30, 2020

Table of Contents
INTRODUCTION 1

Stormwater Management Plan Overview 1

Program Implementation Status 1

CITY OF WILMINGTON STORMWATER SERVICES OVERVIEW 2

Management and Planning 4

Organization Chart of the Stormwater Services Division 4

Estimated FY 19-20 Stormwater Management Fund Budget for NPDES 5

Regulatory Enforcement 6

Public Services Code Enforcement… 6

Compliance through Public Education 6

Yard Waste 6

Pet Waste 6

Illicit Discharges 7

Cape Fear Public Utility Authority 7

Capital Improvements 8

In-House Projects 9

Operations and Maintenance 10

Yearly Maintenance Activities Chart 10

Water Quality 11

Monitoring Program Overview 11

Water Quality Methods 11

Wilmington (New Hanover County) Watersheds Map 13

Wilmington Watersheds Yearly Monitoring Report (UNCW) 14

2019-2020 NPDES PROGRAM HIGHLIGHTS & ANNUAL REPORTING 18

PUBLIC EDUCATION AND OUTREACH 20

PUBLIC INVOLVEMENT AND PARTICIPATION 25

ILLICIT DISCHARGE DETECTION AND ELIMINATION (IDDE) 28

CONSTRUCTION SITE RUNOFF CONTROLS 34

POST CONSTRUCTION SITE RUNOFF CONTROLS 35

POLLUTION PRVENTION AND GOOD HOUSEKEEPING 42

TOAL MAXIMUM DAILY LOADS (TMDLs) 47

APPENDICES 59

APPENDIX A: PROGRAM IMPLEMENTATION INCLUDING 60
MODIFICATIONS AND JUSTIFICATION

APPENDIX B: PUBLIC EDUCATION AND OUTREACH 61

APPENDIX C: PUBLIC INVOLVEMENT AND PARTICIPATION 105

APPENDIX D: ILLICIT DISCHARGE DETECTION AND ELIMINATION 132
(IDDE)

APPENDIX E: CONSTRUCTION SITE RUNOFF CONTROLS 137

APPENDIX F: POST-CONSTRUCTION SITE RUNOFF CONTROLS 141

APPENDIX G: POLLUTION PREVENTION & GOOD HOUSEKEEPING 145

APPENDIX H: TOTAL MAXIMUM DAILY LOADS (TMDLs) 146

APPENDIX I: REGULATORY ENFORCEMENT ACTIONS 168

APPENDIX J: MAJOR OUTFALL LOCATIONS AND DESCRIPTION 170
TABLE

APPENDIX K: DEFINITION 176

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INTRODUCTION

Stormwater Management Plan Overview
The North Carolina Division of Water Quality issued NPDES Phase II Permit NCS000406 to the City of
Wilmington effective February 1, 2018. The Stormwater Management Plan is the City of Wilmington’s
program to comply with NPDES Phase II permit NCS000406 for stormwater discharges from Small
Municipal Separate Storm Sewer Systems (MS4s). The plan defines strategies and guidelines necessary for
protecting water quality and reducing pollutant discharges to the maximum extent practicable. The plan also
includes reporting results for the current yearly reporting period from July 1, 2019 to June 30, 2020.
The plan is a guidance document to be used by the City staff and the general public. The plan is evolving
and will address needs and priorities that will be reflected in compliance programs over the 5 year
implementation schedule.
As required by EPA regulations for the NPDES Phase II stormwater programs, the following six minimum
measures are addressed in the plan:
1. Public Education and Outreach
2. Public Participation and Involvement
3. Illicit Discharge Detection and Elimination
4. Construction Site Runoff Control
5. Post-Construction Runoff Control
6. Pollution Prevention and Good Housekeeping for Municipal Operations

Program Implementation Status
The City of Wilmington is pleased to report excellent progress for year 2 compliance with requirements of
NPDES Phase II permit NCS000406. Primary areas of work include:
• Continued implementation of ordinances related to Post Construction. Revisions to the Land
Development Code are occurring to provide higher water quality standards to Bradley Creek
Watershed as other area SA classified watersheds.
• Continued mapping updates of stormwater infrastructure along with improvements to the
GIS database design, such as SCM database improvements and previous annexation area
inventory updates.
• Continuation of Public Outreach and Public Participation efforts.
• Inventory of municipally owned operations with the potential to pollute reviewed.
• Hired Watershed Coordinator who began implementation of the Watershed Restoration Plans for
Bradley and Hewletts Creek watersheds.

Wilmington continues to move forward with implementing the necessary goals and objectives as
outlined in the permit. Considerable emphasis related to Illicit Discharge Detection and Elimination and
Good Housekeeping/ Pollution Prevention has been made during the past year and with planning for
upcoming visits with Moffatt & Nichol consultants to make programmatic improvements to prepare the
City for a future audit of our stormwater program by NC DEQ in the upcoming years . We continue to

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have success with our public outreach and participation program and education to the public. The City
remains focused on improving the water quality for the areas surrounding water bodies as indicated by
UNCW’s Center for Marine Science ambient monitoring of water quality on creeks within the City.

CITY OF WILMINGTON STORMWATER SERVICES OVERVIEW

Comprehensive Stormwater Management
Comprehensive stormwater management takes into account both the quantity and quality of stormwater
runoff and is reflected in five core components of Wilmington’s Stormwater Services program:

Management & Planning
Master planning utilizes the existing GIS stormwater system inventory to develop a long range plan to
improve drainage and water quality within an entire watershed. When planning on such a large scale,
Stormwater Services seeks involvement and input from citizens and stakeholders. Management
activities also include customer service – responding to customer concerns or inquiries and
administrative services required for operation of the City stormwater utility.

Regulatory and Enforcement
Regulatory and enforcement activities are outlined in the City’s existing stormwater ordinance requiring
comprehensive stormwater management and creating technical standards for design and maintenance of
private stormwater facilities that are associated with new development. The Engineering Department
Stormwater review staff perform all stormwater management plan reviews and issues stormwater
discharge permits.
Stormwater Services, Public Services Department, provides annual inspections for privately permitted
stormwater retention/wet pond facilities. These inspections are performed in order to ensure compliance
with the approved operations and maintenance standards. Compliance with NPDES Phase II
stormwater regulations also fall into this category.

Capital Improvement Program (CIP)
The stormwater utility provides dedicated funding and staff resources for planning, designing, and
constructing capital improvement projects (CIP) and for performing routine maintenance and drainage
infrastructure inspections and rehabilitation. The CIP projects are necessary when the existing storm
drainage system is inadequate and can result in flooded streets, houses, and businesses. Capital
improvement projects require collaboration among City departments, outside agencies, and citizens in
affected areas. Whenever feasible, capital improvement projects incorporate innovative design such as
stream restoration or stormwater control measures (SCM’s) to improve water quality and reduce the
volume of stormwater runoff. A current CIP, Clear Run Branch, includes a grant from the National Fish
and Wildlife Foundation for funding assistance to re-establish a floodplain and restore the stream for
water quality and aquatic habitat benefits.

Operations and Maintenance
The City of Wilmington’s Stormwater Services Division, Operations and Maintenance Section, is
responsible for maintaining the public drainage system. Maintenance activities are programmed in the
following sections: open drainage, closed drainage, street sweeping/pipe and inlet clearing, and

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stormwater control measures (SCM’s). The open drainage system consists of publicly accepted roadside
swales, man-made ditches and channels and naturally occurring creeks and ponds. The closed drainage
system consists of underground pipes, culverts, catch basins, manholes and related structures.
Both of these systems are maintained using manual and mechanical techniques to ensure that they
remain free of debris, sediment and scour for proper drainage. Street sweeping provides preventative
sweeping, vacuuming and other required maintenance to minimize the volume of gross solids; ie: trash,
litter, debris, sediment, and other pollutants entering the open or closed drainage systems. Pervious
pavement is also maintained by this section. SCM inspections and maintenance consists of activities
necessary to manage over 60 city-owned SCM facilities; including wet ponds, constructed wetlands,
bio-retention and infiltration facilities in functioning condition.

Water Quality
Water quality monitoring is executed by the University of North Carolina at Wilmington under annual
contract with the City. Monitoring is performed on specific creeks and waterways within the City limits.
Monitoring tests for specific pollutants and resulting data is used to plan water quality improvements or
as a part of capital improvement projects, guide outreach and education efforts, assess water quality at
the sites monitored, identify persistent pollutant discharge areas or points, help to build a framework for
future detection and tracing of pollutant sources and obtain project-specific grant funding.
In addition, Stormwater Services implements an extensive Outreach, Education, and Public Involvement
program that serves the citizens of Wilmington. The program includes a wide array of water quality
education programming and materials. These programs include school presentations (using the
watershed model and other materials), homeowner association outreach, raingarden design and
installation, stormwater publications and giveaways, scheduled stream clean-up days, mass media
advertising, special event exhibits, workshops, storm drain marking, and collaborative efforts such as
grant projects with NC State University, UNC-Wilmington and other NGO’s. Two ongoing/noteworthy
USEPA 319 grant projects are:
• Willard St. - stormwater wetland (Jumping Run Branch).
• University Commons wet pond – retrofit to stormwater wetland (Clear Run Branch).
These efforts strive to educate and engage citizens in protecting and improving local water quality
through awareness, education, behavior modification and action.

4

Management and Planning
Organization Chart of the Stormwater Services Division

5

Estimated FY 19-20 Stormwater Management Fund Budget for NPDES

FY 19-20 FY 20-21
Adopted Adopted

REVENUES

Storm Water Utility Fees 8,940,758 9,825,988
City Streets Storm Water Fees 2,839,062 2,939,139
Storm Water Discharge permits 100,100 51,000
NCDOT Drainage Maintenance 37,000 37,000
Interest Earnings 164,680 56,795
Miscellaneous - -
Appropriated Fund Balance - -

TOTAL REVENUES 12,081,600 12,909,922

EXPENDITURES

Public Services 6,547,294 6,064,197
Non-departmental 1,554,865 1,621,495
Debt Service 1,841,944 1,824,230
Contingency - -
Transfer to Capital Project Fund 2,137,497 3,400,000

TOTAL EXPENDITURES 11,776,939 12,909,922 1

1 The FY 2021 budget was adopted by the Wilmington City Council on June 16, 2020.

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Regulatory and Enforcement

Public Services Code Enforcement

The City’s stormwater ordinance required by this permit has been effective since November 1, 2009.
Citizens can report suspected pollution through the Stormwater Hotline and the webpage reporting form.
All complaints received by the Stormwater Division either from the public or from City staff is investigated;
corrective action is prescribed; documented and followed until the violation is resolved.

A Enforcement/Civil Penalty Guidance tool has been developed and is now being used to ensure
consistency and help to guide the decision making process for NOVs and Civil Penalty issuance. Any
complaints received that have environmental impacts other than stormwater or fall outside the City’s
regulatory authority are referred to DENR DWQ Wilmington Regional Office.

In an effort to maximize voluntary compliance, the City has, and will continue to develop and distribute
educational materials to targeted populations in an aggressive manner. Consequently, all complaints
provide the opportunity to educate the public on the issues that threaten stormwater, the best management
practices for prevention, the awareness of our city’s stormwater program and the ordinance.

Compliance through Public Education

The stormwater code enforcement program goal is to maximize voluntary compliance through public
education and to use enforcement through penalties as a last resort. Staff has found that most stormwater
ordinance violations can be resolved through public education. Most of the people encountered violating the
ordinances are not even aware of their wrongdoings. Teaching them why they are in violation and why it
matters works because most people want to do the right thing. There are very few repeat offenders. In
Fiscal Year 2019-2020, a total of 2 repeat offenders were identified. Our enforcement and civil penalties are
reserved for; 1) serious discharges and spills with the potential of harming human health and the
environment, 2) repeat offenders, and 3) as a last resort to achieve compliance.

The program developed an assortment of educational material for targeted audiences, as well as targeted
pollutants that teach the public about our stormwater ordinance and pollution prevention. For other
circumstance specific letters are written with instructions to guide violators to a solution and compliance
expectations. This clear outline of the City’s expectations is a powerful tool for preventing future pollution
problems.

Yard Waste

Yard waste violations receive a face to face meeting and a standardized letter explaining the ordinance and
the reasons why it is necessary. Also highlighted are the expectations for compliance and civil penalties for
any future violations. This letter is accompanied by a poster in English or Spanish and in various sizes. The
poster’s objective is to help educate landscape companies and their employees on the ordinance
requirements that keep yard waste out of the drainage system and surface waters and the city’s expectations.

Pet Waste

Reports of pet waste violations receive a face to face meeting if possible. A brochure and flyer has been
developed explaining the dangers of pet waste bacteria in surface waters that includes the city’s expectations
of the ordinance and penalty amounts for any violations. Pet waste message flags are used and distributed
with ordinance information at parks and public places, such as in specific neighborhoods in response to
complaints. The pet waste flyer is also available in a poster size for educating the public in parks and
common areas.

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Illicit Discharges

Reports of illicit discharges are addressed on a case by case basis. Informational posters and brochures for
general use have been developed for distribution and others for specific common source types. These
posters are distributed to specific types of businesses to display for employees in restaurants, vehicle
maintenance businesses, construction site on industry specific issues and best management practices to
avoid and prevent stormwater pollution.

Cape Fear Public Utility Authority

The Cape Fear Public Utility Authority (CFPUA) currently employs four Environmental Compliance
Officers, one Environmental Compliance Supervisor, and one Environmental Compliance Manager that
implement and enforce elements of the City’s NPDES Wastewater Discharge Permit to include the City’s
Collection System Permit. As part of those requirements the group regulates sanitary sewer overflows
(SSOs) and eliminates any wastewater or other polluted waters from leaving their system. They respond to
reports and investigate leads generated by the public or monitoring results as part of their permit
requirement and respond using public education, enforcement and maintenance. The CFPUA copies the City
on all SSOs and follows up with monitoring results and clean up measures. The CFPUA has maintained
right of entry on the properties that it services. The city and CFPUA are working together to keep open lines
of communication, continue to build relationships and combine resources in a continued effort to locate
chronic leaks and minimize release to MS4.

The CFPUA and the City continue to utilize the joint policy established in 2011 for the reporting and
documentation of SSOs and leaks. This policy provides procedures for CFPUA to follow regarding
reporting and documentation of SSOs the impact the City’s MS4. These guidelines will enable the City to
comply with Phase II reporting requirements as well as provide assistance to CFPUA in mitigating any
potential threat to public health and environment. This policy is attached in Appendix D.

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Capital Improvements

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In-House Projects

Location Total Cost
Amt.Size Type Cost Amt.Type Cost Amt.Type Cost
4606 Bently Dr 102 Ft.18"RCP 2,292.74$ 1 Casting, frame & grate, 24" x 36"3,654.08$ 5,946.82$
414 Buccaneer Rd
22 Ft.
237 Ft.
24"
18"
ADS Double
wall RCP $ 4,168.35
1
2
1
Built Headwall
Speciality made structures, 2' x 3'
Installed casting, frame & grate, 24" x 36" 990.87$ 5,159.22$
Total 6,461.09$ 4,644.95$ -$ 11,106.04$
Pipe Structures BMP

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Operations and Maintenance
Yearly Maintenance Activities Chart

Amount Unit of Measure Total Labor Hrs.Total Cost
SECTION 1: CONSTRUCTION
C-1 Construction - Structure 13.00 each 846.50 42,892.69$
C-1 Construction - Pipe 167.00 ft.282.50 18,256.98$
C-2 Construction - Flume 10.00 each 36.00 4,472.23$
C-0 Construction- Pipe replacement (new)354.00 ft.1,398.50 82,090.64$
C-3 Construction - Ditch - each - -$
C-3 Construction - BMP - each - -$
C-0 Construction - Stock pile material 139.00 load 225.00 14,573.30$
C-0 Construction - Plan work 119.50 4,837.41$
2,908.00 167,123.25$
SECTION 2: INSPECTION
I-1 Inspection - Closed 5,371.75 195,123.00$
I-1 Inpection - Video 26,611.00 ft.768.00 24,120.11$
I-1 Inspection-Video data management - -$
I-1 Inspection-new system - -$
I-1 Inspection-Survey - -$
I-2 Inspection-Open 615.00 17,593.44$
I-3 Inspection-BMP 9.00 each 573.50 14,728.76$
I-3 Inspection-Lake 1.00 each 7.00 332.47$
I-4 Inspection-Tide gate 3.00 each 10.00 227.52$
I-0 Inspection-Miscellaneous - -$
I-0 Inspection-Plan work 38.00 2,140.32$
7,383.25 254,265.62$
SECTION 3: MAINTENANCE
M-1 Maintenance-BMP 254.00 each 4,139.00 188,503.66$
M-1 Maintenance-Right of Way 3,112.25 152,196.81$
M-2 Maintenance-Ditching manual 136,326.80 ft.2,218.50 74,838.41$
M-3 Maintenance-Ditching mechanical 20,566.00 ft.2,088.50 149,618.97$
M-4 Maintenance-Culvert 395.00 each 245.00 7,875.23$
M-5 Maintenance-Pipe 104,619.00 ft.2,518.50 125,543.12$
M-5 Maintenance-Structure 13,503.50 each 4,153.00 176,933.61$
M-5 Maintenance-Reset cover 187.00 each 259.75 7,639.23$
M-6 Maintenance-Lake 38.00 each 538.00 18,966.88$
M-7 Maintenance-Mowing 409,187.45 ft.2,073.50 174,341.89$
M-7 Maintenance-Mowing right of way 6,935.96 acre 250.50 33,034.82$
M-8 Maintenance-Tide gate 4.00 each 29.00 722.03$
M-9 Maintenance-Sweep streets 9,946.28 mile 4,806.55 550,780.86$
M-9 Maintenance-Sweep support 2,126.50 175,166.89$
M-10 Maintenance-Haul waste 160.00 load 628.00 44,152.61$
M-10 Maintenance-Screen material - -$
M-11 Maintenance-equipment 2,319.00 121,304.88$
M-0 Maintenance-Yard 1,604.25 223,015.75$
M-0Maintenance- Ditching (creek walk thru)41571.00 ft.2,370.75 65,482.35$
M-0 Maintenance-Plan work 124.50 6,201.03$
35,605.05 2,296,319.03$
SECTION 4: REPAIR
R-1 Repair-Pipe failure 95.00 each 3,315.00 160,428.63$
R-2 Repair Pipe work 1,151.00 ft.1,689.00 96,399.38$
R-2 Repair-Convert structure 2.00 each 105.00 4,260.15$
R-3 Repair Structure 89.00 each 2,137.00 97,893.65$
R-4 Repair Erosion 2,928.00 ft.722.50 56,445.55$
R-5 Repair Replace cover 113.00 each 144.00 12,995.14$
R-5 Repair Tidegate each - -$
R-0 Repair- Plan work 96.00 5,152.28$
8,208.50 433,574.78$

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Water Quality
Monitoring Program Overview
In October 1997, the City of Wilmington contracted with the UNCW Center for Marine Science for a
project with the goal of assessing water quality in Wilmington City watersheds under base flow conditions.
Also, certain sites were analyzed for sediment heavy metals concentrations (EPA Priority Pollutants). New
Hanover County also participated in this effort for tidal creeks outside of City jurisdiction. UNCW
produced a combined report of results entitled Environmental Quality of Wilmington and New Hanover
County Watersheds. Immediately below is an overview of their work methods. Following this overview is
the executive summary of their most recent report.
The water quality data in these reports are presented from a watershed perspective. Some of the watersheds
cross political boundaries (i.e. parts of the same watershed may lie in the County but not the City). Howe
and Whiskey Creeks are examples. Water quality parameters analyzed in the tidal creeks include water
temperature, pH, dissolved oxygen, salinity/conductivity, turbidity, nitrate, ammonium, orthophosphate,
chlorophyll a, and in selected creeks fecal coliform bacteria. Similar analyses were carried out in the City
watersheds with the addition of total nitrogen (TKN), total nitrogen (TN), total phosphorus (TP), total
suspended solids (TSS) and biochemical oxygen demand (BOD) at selected sites.
Water Quality Methods
Field parameters were measured at each site using a YSI 6920 Multiparameter Water Quality Probe (sonde)
linked to a YSI 650 MDS display unit. Individual probes within the instruments measured water
temperature, pH, dissolved oxygen, turbidity, salinity, and conductivity. YSI Model 85 and 55 dissolved
oxygen meters were also used on occasion. The instruments were calibrated prior to each sampling trip to
ensure accurate measurements. The UNCW Aquatic Ecology laboratory is State-Certified for field
measurements (temperature, conductivity, dissolved oxygen and pH) and for laboratory chlorophyll a
measurements.
The analytical method used to measure chlorophyll a is described in Welschmeyer (1994) and US EPA
(1997). Chlorophyll a concentrations were determined from the 1.0 micrometer glass fiber filters used for
filtering samples for nitrate+nitrite and orthophosphate analyses. All filters were wrapped individually in
aluminum foil, placed in an airtight container and stored in a freezer. During the analytical process, the
glass filters were separately immersed in 10 ml of a 90% acetone solution. The acetone was allowed to
extract the chlorophyll from the material for 18-24 hours. The solution containing the extracted chlorophyll
was then analyzed for chlorophyll a concentration using a Turner AU-10 fluorometer. This method uses an
optimal combination of excitation and emission bandwidths that reduces errors in the acidification
technique.
Nutrients (nitrate, ammonium, total Kjeldahl nitrogen, total nitrogen, orthophosphate, and total phosphorus)
and total suspended solids (TSS) were analyzed by a state-certified contract laboratory using EPA and
APHA techniques. We also computed inorganic nitrogen to phosphorus molar ratios for relevant sites
(N/P). Fecal coliform concentrations were determined using a membrane filtration (mFC) method (APHA
1995).
For a large wet detention pond (Ann McCrary Pond on Burnt Mill Creek) and for a constructed wetland on
Kerr Avenue (at the headwaters area of Burnt Mill Creek) UNCW collected data from input (control) and
outfall stations. This data was used to test for statistically significant differences in pollutant concentrations
between pond input and output stations. The data were first tested for normality using the Shapiro-Wilk
test. Normally distributed data parameters were tested using the paired-difference t-test, and non-normally

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distributed data parameters were tested using the Wilcoxon Signed Rank test. Statistical analyses were
conducted using SAS (Schlotzhauer and Littell 1987).

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Wilmington (New Hanover County) Watersheds Map

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Wilmington Watersheds Yearly Monitoring Report (UNCW)

ENVIRONMENTAL QUALITY OF WILMINGTON AND
NEW HANOVER COUNTY WATERSHEDS, 2019
by
Michael A. Mallin, Matthew R. McIver, Nicholas D. Iraola, and Amy E.
Grogan

CMS Report 20-01
Center for Marine Science
University of North Carolina Wilmington
Wilmington, N.C. 28409

April 2020

http://www.uncw.edu/cms/aelab/

Funded by:

The City of Wilmington through the Water Resources Research Institute of the University of North
Carolina, NCSU No. 2015-2084-01 and the U.S. Fish and Wildlife Service, Project No. A18-0031.

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Executive Summary

This report represents results of Year 22 of the Wilmington Watersheds Project. Water quality data are
presented from a watershed perspective, regardless of political boundaries. The 2019 program involved 9
watersheds and 24 sampling stations. In this summary we first present brief water quality overviews for
each watershed from data collected between January and July 2019; note that fewer samples were
collected at some sites in 2019 because funding did not arrive until 2020.
Barnards Creek – Barnards Creek drains into the Cape Fear River Estuary. It drains a 4,173 acre
watershed that consists of 22.3% impervious surface coverage, and a human population of approximately
12,200. Due to late funding this site was only sampled twice, so limited conclusions can be drawn.
Dissolved oxygen was good, and turbidity and suspended solids were generally moderate. Ammonium
was low, but nitrate concentrations were relatively high among tidal creeks in this area. There was a
minor algal bloom (chlorophyll a of 28 µg/L) in May 2019. Fecal coliform bacteria were low on both
sampling occasions.
Bradley Creek – Bradley Creek drains a watershed of 4,583 acres, including much of the UNCW
campus, into the Atlantic Intracoastal Waterway (AICW). The watershed contains about 27.8%
impervious surface coverage, with a population of about 16,470. Three sites were sampled, all from
shore, on two occasions in spring.
Turbidity was not a problem and total suspended solids (TSS) were slightly elevated (about 17 mg/L) in
one sample. Dissolved oxygen was within standard (> 5.0 mg/L) on both sampling occasions.
Ammonium and nitrate concentrations were low to moderate and highest at the upstream station BC-CA
(where the tributary crosses under College Acres Dr.). Total nitrogen concentrations were low to
moderate in general and highest at BC-CA. Orthophosphate concentrations were low with highest levels
at BC-CA; total phosphorus levels were likewise low in general. Our Bradley Creek stations did not host
significant algal blooms during the spring sampling trips in 2019, just a minor bloom of chlorophyll a of
21 µg/L at BC-CA in February. Fecal coliform bacteria counts were within standard at BC-NB (north
branch of creek at Wrightsville Ave.), exceeded the standard of 200 CFU/100 mL slightly on one trip at
BC-SB (south branch of creek at Wrightsville Ave.), and were well over standard on both occasions at
BC-CA, with a geometric mean of 1,956 CFU/100 mL, about 10X the NC standard for safe waters.
Burnt Mill Creek – Burnt Mill Creek drains a 4,207 acre watershed with a population of about 23,700. Its
watershed is extensively urbanized (39.8% impervious surface coverage) and drains into Smith Creek.
Three locations were sampled during 2019, on four occasions. High fecal coliform counts occurred at
two sites in 2019, especially at the uppermost site BMC-AP1 above Anne McCrary Pond and at the
lowermost station BMC-PP at Princess Place. One major and one minor algal bloom were recorded in
2019 at the Princess Place location. Dissolved oxygen concentrations were good in the two upper
stations and fair in the remaining lower creek site. Several water quality parameters showed an increase
in pollutant levels along the creek from the exit from the detention pond to the downstream Princess
Place sampling station, including fecal
coliform bacteria, nitrogen and phosphorus, indicating non-point pollution sources continue to pollute
the lower creek.
Greenfield Lake – This lake drains a watershed of 2,465 acres, covered by about 37% impervious surface
area with a population of about 10,630. This urban lake has suffered from low dissolved oxygen, algal
blooms, periodic fish kills and high fecal bacteria counts over the years. The lake was sampled at four
tributary sites and three in-lake sites on four occasions. Of the tributaries of Greenfield Lake, Squash

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Branch (near Lake Branch Drive), Jumping Run Branch at 17th Street, Jumping Run Branch at
Lakeshore Dr., and Clay Bottom Branch (near Lakeshore Commons Apartments), two suffered from low
dissolved oxygen problems, although main lake stations maintained good oxygen concentrations.
Algal blooms are periodically problematic in Greenfield Lake, and have occurred during all seasons, but
are primarily a problem in spring and summer. In 2019 a massive spring-summer blue-green algal bloom
of Anabaena occurred. In the period 2007-2013 there was a statistically significant relationship within
the lake between chlorophyll a and five-day biochemical oxygen demand (BOD5) meaning that the algal
blooms are an important cause of low dissolved oxygen in this lake, and high BOD occurred congruent
with the blooms in 2019. In 2019 three tributary stations exceeded the fecal coliform State standard on
50% of occasions sampled, but the in-lake stations were in good condition.
Greenfield Lake is currently on the NC 303(d) list for impaired waters due to excessive algal blooms. In
the previous report (for 2018) we reported on the thesis work of UNCW graduate student Nick Iraola,
who performed wet-period and dry-period sampling of the five main inflowing tributaries to the lake to
assess where the principal nutrient inputs came from. The results showed that the largest inorganic
nutrient loads came in from Jumping Run Branch and Squash Branch. We are pleased to say that a
coalition of stakeholders (the City, Cape Fear River Watch, UNCW, NCSU and a consulting firm) have
been awarded funds for 2020-2022 to begin nutrient reduction efforts on Jumping Run Branch.
Hewletts Creek – Hewletts Creek drains a large (7,478 acre) watershed into the Atlantic Intracoastal
Waterway. This watershed has about 25.1% impervious surface coverage with a population of about
20,210. In 2019 the creek was sampled at four tidal sites and one non-tidal freshwater site (PV-GC-9) on
two occasions in spring.
Incidents of low dissolved oxygen did not occur at Hewletts Creek in 2019 during the spring samples.
Turbidity was low and did not exceed the state standard, and no algal blooms occurred. Fecal coliform
bacteria counts exceeded State standard 100% of the time at NB-GLR (the north branch) and MB-PGR
(the middle branch) and PVGC-9. The geometric means at PVGC-9, MB-PGR, and NB-GLR all
exceeded 200 CFU/100 mL for a Poor rating for this pollutant parameter, but the geometric mean of
fecal bacteria counts at HC-3 was well under the state shellfishing standard.
Howe Creek – Howe Creek drains a 3,516 acre watershed into the ICW. This watershed hosts a
population of approximately 6,460 with about 21.4% impervious surface coverage. Howe Creek was
sampled at two locations on two occasions during spring 2019 (HW-GP and HW-DT- Fig. 8.1).
Turbidity and suspended solids were generally low to moderate (< 17 mg/L). Dissolved oxygen
concentrations dropped slightly below the NC standard of 5 mg/L on one sampling occasion at both HW-
DT and HW-GP in 2019. Nitrate, ammonium and orthophosphate concentrations were low at both sites
in 2019. Chlorophyll a concentrations exceeded the NC standard at the uppermost station HW-DT on
one of the two occasions in 2019, with a bloom (chlorophyll a of 85 µg/L) that doubled the state
standard. Fecal coliform bacteria counts were below the water contact standard of 200 CFU/100 mL on
both sampling occasions.
Motts Creek – Motts Creek drains a watershed of 3,342 acres into the Cape Fear River Estuary with a
population of about 9,530; impervious surface coverage 23.4%. This site was sampled twice in spring.
Dissolved oxygen was generally good, and turbidity and suspended solids were generally low.
Ammonium was low and nitrate concentrations moderate, as were phosphorus concentrations. There
were no notable algal blooms. Fecal coliform bacteria were somewhat high in one of the two months
sampled.

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Smith Creek – Smith Creek drains into the lower Northeast Cape Fear River just upstream of where it
merges with the Cape Fear River. It has a watershed of 16,650 acres that has about 21.3% impervious
surface coverage, with a population of about 31,780. One estuarine site on Smith Creek, SC-CH, was
sampled by UNCW under the auspices of the Lower Cape Fear River Program (LCFRP).
The dissolved oxygen standard for Smith Creek, which is rated as C Sw waters, is 4.0 mg/L, which was
violated on two of 12 occasions in our 2019 samples for a fair rating. The North Carolina turbidity
standard for estuarine waters (25 NTU) was not exceeded. There were no major algal blooms present in
our 2019 sampling. Fecal coliform bacterial concentrations exceeded 200 CFU/100 mL on only one of
12 sampling occasions in 2019 for a Good rating.
Whiskey Creek – Whiskey Creek is the southernmost large tidal creek in New Hanover County that drains
into the AICW. It has a watershed of 2,078 acres, a population of about 8,000, and is covered by
approximately 25.1% impervious surface area. One station, on Masonboro Loop Road, was sampled from
the bridge over this creek in 2019. This creek was sampled twice in spring. Turbidity was very low on both
sampling occasions, and total suspended solids (TSS) not a problem. Dissolved oxygen was within
standard (> 5.0 mg/L) on both sampling occasions. Nitrogen and phosphorus concentrations were low on
both sampling occasions. Our Whiskey Creek station did not host significant algal blooms during the two
spring sampling trips in 2019. Fecal coliform bacteria counts were within standard on both sampling
occasions.
Water Quality Station Ratings – The UNC Wilmington Aquatic Ecology Laboratory utilizes a quantitative
system with four parameters (dissolved oxygen, chlorophyll a, turbidity, and fecal coliform bacteria) to
rate water quality at our sampling sites. If a site exceeds the North Carolina water quality standard for a
parameter less than 10% of the time sampled, it is rated Good; if it exceeds the standard 10-25% of the
time it is rated Fair, and if it exceeds the standard > 25% of the time it is rated Poor for that parameter. We
applied these numerical standards to the water bodies described in this report, based on 2019 data, and
have designated each station as good, fair, and poor accordingly (Appendix B). Again, note that data are
limited for 2019 and should be viewed in that light.
Fecal coliform bacterial conditions for the entire Wilmington City and New Hanover County Watersheds
system (24 sites sampled for fecal coliforms) showed 50% to be in good condition, 8% in fair condition
and 42% in poor condition, an improvement over the previous year. Dissolved oxygen conditions
(measured at the surface) system-wide (24 sites) showed 75% of the sites were in good condition, 12%
were in fair condition, and 13% were in poor condition, but we note the most stressful season, mid-summer
and early fall was not sampled. For algal bloom presence, measured as chlorophyll a, 75% of the 24
stations sampled were rated as good, 8% as fair and 17% as poor. For turbidity, 22 sites sampled were
rated as good, and two sites as fair. It is important to note that the water bodies with the worst water quality
in the system also have the most developed watersheds with the highest impervious surface coverage;
Burnt Mill Creek – 39% impervious coverage; Greenfield Lake – 37% impervious coverage; Bradley
Creek– 28% impervious coverage

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2019-2020 NPDES PROGRAM HIGHLIGHTS & ANNUAL REPORTING

Public Education & Outreach
• 70 presentations delivered to 8th grade science classes in New Hanover County serving
approximately 2100 students. Due to Covid-19, several Spring 2020 presentations were offered
to teachers and students virtually.
• Educational signage projects included Buffer – No Mow Zone signs for Burnt Mill Creek and
Retention Pond/Wetland Caution Signage to warn the public about pollutants and the risks of
cyanobacteria blooms.
• Mass media efforts focused on yard waste and litter and included advertising on digital
billboards, online newspaper, direct newsletters, television, and digital and mobile marketing
campaigns.

Public Involvement & Participation
• 14 watershed cleanups involving 279 volunteers contributing 573 volunteer hours cleaned up 5.8
miles of riverine watersheds within the city limits. The last 3 months of volunteer cleanups were
conducted by individuals or family units, due to Covid-19 and social distancing measures.
• 44 storm drain markers were placed in neighborhoods off 17th Street Extension, utilizing 49
volunteers and distributing 123 educational doorhangers.
• Public meetings and one-on-one property owners’ meetings were conducted for Clear Run
Branch and Garden Avenue. Public notice was provided for the following projects: 11tth &
Anne, Hinton Road, River Road, Montgomery Avenue, and Scotland Lane.
• Interactive Hurricane Florence Recovery Map is posted online for the public to view as point
repair projects progress and reach completion.

Illicit Discharge Detection and Elimination (IDDE)
• Stormwater infrastructure mapping has continued with the goal of mapping the public drainage
system throughout the City. Currently, approximately 95% of the City has been mapped.
• The City conducted IDDE training for City Stormwater Field Maintenance crews.
• The City conducted staff training for dry weather flow investigators.
• The City is in planning with Moffat & Nichol consultants to perform a program review of its
NPDES Phase II program in anticipation of our upcoming audit from the State in 2023.

Post-Construction Site Runoff Controls
• Revisions to the City’s Land Ordinance Code are ongoing.
• Continued site plan reviews of all new development and redeveloped sites.
• NC State’s SCM Inspection and Maintenance certification completed by 5 Stormwater Field
Staff.

Pollution Prevention and Good Housekeeping for Municipal Operations
• GIS database for all City owned structural SCMs was updated this year.
• Planning continues for I&M procedures for City owned facilities with oil/water separators.
• Conducted inventory of City owned facilities with potential to pollute stormwater. Planning and
execution of contract for Moffatt & Nichol consultants to provide overview of compliance of
City facilities for NPDES requirements.

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• Continued utilization of BMPs that help reduce polluted stormwater runoff from streets, roads, and public
parking lots within its jurisdictional area.

Voluntary Watershed Restoration Plan for Bradley & Hewletts Creeks
• Parking lot retrofits using pervious pavement successfully installed at University of North
Carolina-Wilmington using Heal Our Waterways funds to capture a total of 22,896 cubic feet
(165,917 gallons) of stormwater.
• Seven total projects were installed on private properties through the HOWBMP contract with
New Hanover Soil and Water Conservation District, capturing a total of 716 cubic feet (5356
gallons) of stormwater.
• More volume reduction projects were spearheaded on City properties this year, including a new
cistern at Fire Station 7 and tree plantings at Fire Station 9.
• The HOW Program co-hosted a rain garden maintenance workshop and gave two webinar
presentations about stormwater solutions.
• Two new PSAs were created by WECT and featured the HOW Program and the benefits of rain
gardens specifically.

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SECTION B: PUBLIC EDUCATION AND OUTREACH

1. Objectives for Public Education and Outreach

Distribute educational materials to the community or conduct equivalent outreach
activities addressing impacts of storm water discharges on water bodies and the steps the
public can take to reduce pollutants in storm water runoff.

2. BMPs for Public Education and Outreach

The permittee shall implement the following BMPs to meet the objectives of the Public Education
and Outreach Program and shall notify the Division prior to modification of any goals.

BMP Measurable Goals
a. Goals and Objectives Defined goals and objectives of the Local Public Education and
Outreach Program based on community wide issues.

b. Describe target pollutants
and/or stressors
The permittee shall maintain a description of the target
pollutants and/or stressors and likely sources.

c. Describe target audiences The permittee shall maintain a description of the target
audiences likely to have significant storm water impacts and
why they were selected.

d. Describe residential and
industrial/commercial issues
The permittee shall describe issues, such as pollutants, likely
sources of those pollutants, impacts, and the physical attributes
of stormwater runoff, in their education/outreach program.

Accomplishments:
A comprehensive public outreach/education and participation plan including goals, objectives, target
pollutants, sources, and target audiences is included in the Public Education & Outreach Appendix of this
report.

The plan defines the likely origin and sources for each pollutant and includes suggested outreach messages
and strategies for reaching specified target audiences. Staff regularly utilizes this information for planning,
implementing, and evaluating outreach and education efforts throughout the city. The plan is updated and
modified as pollutant sources, target audience demographics, public awareness, water quality, funding, and
other program variables change over time. The plan was most recently updated in 2019.

e. Informational Web Site The permittee shall promote and maintain, an internet web site
designed to convey the program’s message.

Accomplishments:
Staff continued to update the robust Stormwater Services website with relevant stormwater and program
content such as the stormwater news and events, monthly rain barrel sale, annual Stormwater Watch
Newsletter, capital and in-house improvement projects, UNCW water quality report, new Litter

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Prevention public service announcements, and grant data sheets. www.wilmingtonnc.gov/stormwater

f. Distribute public education
materials to identified target
audiences and user groups.
The permittee shall distribute stormwater educational material to
appropriate target groups (ex.: schools, homeowners, and/or
businesses). Instead of developing its own materials, the
permittee may rely on Public Education and Outreach materials
supplied by the state, and/or other entities through a cooperative
agreement, as available, when implementing its own program.

Accomplishments:
This year’s annual Stormwater Watch newsletter was mailed to 40,000+
city residents and contained articles highlighting trees and stormwater, a
large tree benefits graphic, and the UNCW water quality monitoring
report of creeks and lakes that fall within the city limits. State
classification and rating data is also included about each creek and is
updated as the State 303(d) Integrated List of Impaired Waters is
updated every 2 years.

The Enviroscape Watershed Education Program has been fully
incorporated into the 8th grade curriculum since 2005. The program
reaches all 8th grade science classes in New Hanover County Schools
each year. The Enviroscape presentation focuses on watersheds, water
quality, non-point source pollution and solutions, and stewardship.
Cape Fear River Watch, New Hanover Soil & Water Conservation
District, and the City of Wilmington Stormwater Services use trained
and certified instructors to deliver presentations.

In 2019-2020, presentations occurred in the Fall but were impacted by the closure of schools mid-way
through the Spring presentations, due to Covid-19 closing the schools. For presentations that were missed
because of the closure, two virtual Enviroscape presentations were recorded and delivered to teachers and
students that missed the live presentation in the latter half of the year. This year we served approximately 70
classes and 2,100 students, via in-classroom presentations and virtually during Covid-19 closures. An
instructor training was conducted for new and veteran instructors in the Fall of 2019.

Fall and Spring coordinated media
campaigns aired on digital billboards,
television, online newspapers, direct
email newsletters, media websites, and
digital and mobile platforms. The fall
campaign focused on yard waste
pollution, and the spring campaign
focused on litter prevention. Two new
litter PSAs were developed and filmed
for airing on TV, digital, and mobile platform campaigns.
• https://www.youtube.com/watch?v=ci9VgAhvgFo&feature=youtu.be
• https://www.youtube.com/watch?v=5mNOwAV4Zao&feature=youtu.be

In a review of post-campaign stats with media agencies, message formats on digital and mobile platforms
continue to perform at or above the national averages for ad engagement, reach/impressions, and click thrus
to stormwater content.

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For example, the fall stormwater campaign from Sept – November
2019 on WECT/NBC digital and mobile platforms:
• Total ads delivered in Fall Campaign: 450,443
• Total engagements: 4,833
• 1.07 % engagement rate (national average is .10%)

Stormwater Education and Code Compliance coordinated to conduct
pet waste education in the community. We are now offering free pet waste roll bags that hang on the city’s
moveable pet waste signage, which allows us to reach more pet owners throughout different parks in the city.
We posted some of these new signs with bags and observed pet owners immediately taking advantage of the
free bag rolls, so initially this seems like a successful educational and pollution control venture.

Also in coordination with Code Compliance, an educational flyer was developed for the Stormwater
Maintenance Crews to hand out to the public while in the field. The fliers were given to all stormwater field
trucks.

The city also implemented several important sign projects to educate
citizens. The first project involved developing and posting signage at all
city-owned retention ponds and wetlands to inform the public about the
potential dangers of these facilities, especially in the warmer months
when swimming in ponds/wetlands has been known to kill pets that
swim in water impacted by cyanobacteria.

For posting in city parks, a Riparian Buffer / No Mow sign was
developed to educate the public about the purpose and importance of
buffers and not mowing them along city creeks.

This year, the city collaborated with New Hanover Soil & Water
Conservation District and New Hanover County Animal Services to collect pet data from the county
database. The data will be utilized in GIS to map and determine the number of dogs within the city limits and
their specific locations to compare with water quality “hotspots” from UNC-Wilmington monitoring
data. We also plan to develop a community survey of pet owners to assess their awareness, attitudes, and
behaviors regarding the collection of pet waste in the city.

Activity was busy at the Stormwater Demonstration Site in Anne McCrary Park in collaboration with the
Parks Division and Stormwater Maintenance crews to address maintenance and replanting needs at the site.
Rehab work progressed nicely with planting beginning this summer and fall.

The city began collaboration with several partners on a 319 grant led by Cape Fear River Watch.
Work is beginning on plans for modification of a city-owned public wet pond to develop more wetland type
features that will help reduce nutrient inputs into Greenfield Lake. As a public outreach component, the city
developed signage to post at the wet pond while work is being conducted.

g. Maintain Hotline/Help line The permittee shall promote and maintain a stormwater
hotline/helpline for the purpose of public education and outreach.

Accomplishments:
The Stormwater Pollution Prevention hotline and web reporting tool were established in January 2010 to field

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calls from citizens, businesses, and employees to report illicit discharges and instances of potential or actual
stormwater pollution. The hotline phone # is 910-341-1020 and the web address is
www.wilmingtonnc.gov/reportstormwaterpollution.

Hotline/web reports are routed to the Stormwater Code Compliance Officer who tracks, investigates, and
responds to each hotline report. The hotline and online reporting webform are advertised in a variety of
ways:
• City’s cable TV channel
• City of Wilmington Stormwater Services website
• Annual Stormwater Watch Newsletter mailed to all city residents
• Public presentations and displays
• Large educational magnets on stormwater vehicles and compliance officer vehicles
• Promotional outreach giveaways such as hotline pens, magnets, notepads, and bags

To summarize hotline/web reporting activity this past year:
0 calls were placed to the City’s Stormwater hotline, 9 online webform reports were submitted, and 431
emails and 86 calls were received by the Compliance Officer related to stormwater violations. The nature of
the hotline reports are found in the Enforcement section of the Appendix.
Of note, in FY19/20 the Report Stormwater Pollution hotline and web reporting tool experienced technical
issues and was down for several months until IT could remedy the issue. However, in that time period,
pollution calls still came into the Compliance Officers and our admin line, but were not "credited" to hotline
or webform reporting."

h. Implement a Public Education
and Outreach Program.
The permittee’s outreach program, including those elements
implemented locally or through a cooperative agreement, shall
include a combination of approaches designed to reach the target
audiences. For each media, event or activity, including those
elements implemented locally or through a cooperative
agreement the permittee shall estimate and record the extent of
exposure.

Accomplishments:
The extent of exposure requirement is documented in tables in the Public Education Appendix, as well as the
Public Involvement Appendix. Documentation includes the date of event or activity, the type of
event/activity, audience reached, who delivered the content, the method of delivery and/or message, and the
resulting attendance or participation. In addition, agencies under contract with the city to help meet NPDES
deliverables are included in the Appendix.

Assessment of Program Implementation
The city’s stormwater outreach and education program continues to implement a variety of outreach and

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educational events and programs. These programs educate and involve the community in stormwater runoff
pollution and solutions and inspire action and behavior change. However, Covid-19 impacted direct education
events and presentations to the community in the latter half of the fiscal year, during Spring 2020. Measures
were taken to provide community education via alternative means, such as virtual classroom presentations,
virtual Earth Day Festival, eco-tours, and field days. Measures and new programmatic procedures will likely
need to be implemented beginning in Fall 2020 as well.

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SECTION C: PUBLIC INVOLVEMENT AND PARTICIPATION

1. Objectives for Public Involvement and Participation

Comply with State and local public notice requirements when implementing a public involvement
and participation program.

2. BMPs for Public Involvement and Participation

The permittee shall implement the following BMPs to meet the objectives of the Public
Involvement and Participation Program and shall notify the Division prior to modification of any
goals.

BMP Measurable Goals
a. Volunteer community
involvement program
The permittee shall include and promote volunteer opportunities
designed to promote ongoing citizen participation.

Accomplishments:
The City of Wilmington Stormwater Services contracts annually with Cape Fear River Watch (CFRW) and
New Hanover Soil & Water Conservation District (NHSWCD) to implement public involvement and
participation activities, as well as public education and outreach services. Both agencies sign an extended
contract to coincide with the NPDES permitting period, which specifies deliverables that help Stormwater
Services fulfill many of the requirements for NPDES public education and public participation. In addition to
full time staff, each agency taps into a volunteer base and encourages citizens to become involved in
stormwater outreach, education and involvement efforts.

Services performed by CFRW & NHSWCD include volunteer watershed clean-ups, volunteer creek
monitoring, educational presentations for schools and the community, participation in the Lower Cape Fear
Stewardship Awards program, monthly rain barrel sales, volunteer storm drain marking, eco-tours, school field
days, website content, community stormwater best management practice (BMP) installations, and more. See
Appendix C.

In the latter half of 2020, due to Covid-19, each agency worked with the city to develop “alternative services”
due to social distancing and stay at home orders in North Carolina. Many of these alternatives provided
education for the community using virtual methods.

Each agency provides the City with four quarterly progress reports and invoices during the annual contract
period for services performed. The cumulative year-end 4th quarter progress report for each agency is included
in the Public Involvement and Participation Appendix (C) of this annual report.

b. Mechanism for Public
involvement
The permittee shall provide and promote a mechanism for public
involvement that provides for input on stormwater issues and the
stormwater program.

Accomplishments:
Hurricane Dorian impacted the Wilmington-area in the Fall, although it was nothing compared to the damage
caused by Hurricane Florence the year prior. Therefore, the city was able to perform 70+ Florence point repair
and other FEMA related projects during this fiscal year. Public notifications were made for each of these
projects through the city’s contractor, with provisions for the public to contact the city to ask questions or
obtain clarification on the projects.

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In addition, several in-house and
capital projects were resumed.
Public meetings and one-on-one
property owners’ meetings were
conducted for Clear Run Branch and
Garden Avenue. Public notice was
also provided for the following
projects: 11tth & Anne, Hinton
Road, River Road, Montgomery
Avenue, Scotland Lane and the
Emergency Watershed Protection
projects.

The Hurricane Florence Recovery Map is still posted and updated on the city’s website to enable citizens to
view and search for the status of repair projects at their convenience.

c. Hotline/Help line The permittee shall promote and maintain a hotline/helpline for
the purpose of public involvement and participation.

Accomplishments:
The Stormwater Pollution Prevention hotline and web reporting tool were established in January 2010 to field
calls from citizens, businesses, and employees to report illicit discharges and instances of potential or actual
stormwater pollution. The hotline phone # is 910-341-1020 and the web address is
www.wilmingtonnc.gov/reportstormwaterpollution.

Hotline/web reports are routed to the Stormwater Code Compliance Officer who tracks, investigates, and
responds to each hotline report. The hotline and online reporting webform are advertised in a variety of ways:
• City’s cable TV channel
• City of Wilmington Stormwater Services website
• Annual Stormwater Watch Newsletter mailed to all city residents
• Public presentations and displays
• Large educational magnets on stormwater vehicles and compliance officer vehicles
• Promotional outreach giveaways such as hotline pens, magnets, notepads, and bags

To summarize hotline/web reporting activity this past year:
0 calls were placed to the City’s Stormwater hotline, 9 online webform reports were submitted, and 431 emails
and 86 calls were received by the Compliance Officer related to stormwater violations. The nature of the
hotline reports are found in the Enforcement section of the Appendix.
Of note, in FY19/20 the Report Stormwater Pollution hotline and web reporting tool experienced technical
issues and was down for several months until IT could remedy the issue. However, in that time period,
pollution calls still came in to the Compliance Officers and our admin line, but were not "credited" to hotline or
webform reporting."

Assessment of Program Implementation
The City again contracted with Cape Fear River Watch and New Hanover Soil & Water Conservation District
to implement public education, involvement and participation activities. These extended, contractual
agreements have resulted in activities and events that involve the public and community due to their existing
volunteer base and membership.

27

Capital and in-house improvement projects resumed again this year and involved public participation including
one-on-one meetings with homeowners for several projects. Other projects distributed public notices to homes
and businesses in the vicinity of project areas and provided an opportunity to call or ask questions with
appropriate contact info.

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SECTION D: ILLICIT DISCHARGE DETECTION AND ELIMINATION (IDDE)

1. Objectives for Illicit Discharge Detection and Elimination

a. Implement and enforce a program to detect and eliminate illicit discharges into the MS4. b.
Maintain a storm sewer system map, showing the location of all major outfalls and the
names and location of all waters of the United States that receive discharges from those
outfalls;
c. Prohibit, through ordinance, or other regulatory mechanism, non-storm water discharges
except as allowed in this permit and implement appropriate enforcement procedures and
actions;
d. Implement a plan to detect and address non-storm water discharges, including illegal
dumping, to the MS4;
e. Inform public employees, businesses, and the general public of hazards associated with
illegal discharges and improper disposal of waste; and
f. Address the categories of non-storm water discharges or flows (i.e., illicit discharges) in
Part I.H of this permit only if you identify them as significant contributors of pollutants to
the MS4.

2. BMPs for Illicit Discharge Detection and Elimination

The permittee shall implement the following BMPs to meet the objectives of the Illicit Discharge
Detection and Elimination Program and shall notify the Division prior to modification of any goals.

BMP Measurable Goals
a. Maintain adequate legal authorities The permittee shall annually review the permittee’s IDDE
ordinances or other regulatory mechanisms, or adopt any new
ordinances or other regulatory mechanisms that provide the
permittee with adequate legal authority to prohibit illicit
connections and discharges and enforce the approved IDDE
Program.

Accomplishments:
The City continues to utilize the existing ordinances in place to address illicit discharges to its system. The
City passed the Ordinance to amend Chapter 12 of the City Code on 9/15/2009 to address illicit discharges to
the stormwater system and to protect public water and sewer systems. This Ordinance change went into effect
on November 1, 2009.
The current Cape Fear Public Utility Authority (CFPUA) ordinance defines wastewaters that are required to be
discharged into the sanitary sewer system. The City utilizes CFPUA’s ordinance to address discharges of
regulated wastewaters to the City’s MS4 and other natural outlets.
The City also utilizes a policy for reporting SSOs from the Cape Fear Public Utility Authority to the City (see
Appendix D). Citizens can also call CFPUA hotline for SSOs – https://www.cfpua.org/703/Water-Sewer-
Emergencies
The City will continue to review its ordinance annually to ensure we are providing adequate legal authority.
b. Maintain a Storm Sewer System
Base Map of Major Outfalls.
The permittee shall maintain a current map showing major
outfalls and receiving streams

The City continues to maintain and update a base map of major outfalls and receiving water bodies.

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Outfalls are classified and added to the GIS dataset as mapping of the City MS4 proceeds. Additionally,
the City has made significant improvements and updates to the GIS mapping of watershed boundaries
using the best available data. At this time, percentages mapped are shown in below figure of mapped
areas. The City updated work locations within the previously “Completed Work Areas” this past year to
bring the data to our current mapping standards. In the next several years, the City will be re-mapping
“Annex 95-98” areas to also bring the data into our current mapping standards. Also, the “Future” mapped
area (River Lights) will be mapped when the development has been completed, which may take several
more years as streets are slowly turned over to the City. Thus, a 100% mapping completion may not take
place for several more years.

Stormwater Inventory Mapping was conducted this past reporting year in the Hewletts Creek and
Greenfield Lake Watersheds. The mapping areas within these two watersheds are in older parts of the City
where the stormwater inventory needs to be updated. The new stormwater inventory data will help staff to
understand where current drainage systems are located as well as provide data to help in future planning
for the requirements of our NPDES Phase II permit. Future locations are shown below on the map.

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c. Detect dry weather flows The permittee shall maintain a program for conducting dry
weather flow field observations in accordance with a written
procedure for detecting and removing the sources of illicit
discharges.

Accomplishments:
The City continues to use its data collection procedures established during the previous reporting years. The
process has streamlined time spent at each structure while providing copious information that can be exported
into a spreadsheet for reviews. Several Stormwater Services staff utilize the field procedures to provide
additional assistance and scheduling flexibility throughout the next year. Dry weather flow procedures are
included in Appendix D. City Staff is currently reviewing the existing IDDE Program Manual to address
changing any new NPDES requirements.
The number of outfalls investigated this reporting year was severely hampered by Covid-19 (Appendix D).
City staff conducted field training in December of 2019 for existing and new staff to the department. The
City’s goal is to train as many knowledgeable staff as possible in hopes of being able to form an investigative
team(s) so that individual schedules will have more flexibility for site visits and improve safety in numbers.
Seven staff members were trained on dry weather flow protocols and procedures (Appendix D). The City
anticipated increasing field investigations in the early spring of 2020 with the newly trained staff. However,
due to Covid-19, work at home requirements and staff availability was limited. Also, City safety protocols
limited staff interaction, preventing field visits.

City Staff have refocused their goals and objectives for the next reporting year. City Staff has a goal to
conduct 25% of total identified outfall locations in the City per year for dry weather flow investigations.
Outfall investigations will begin on this schedule goal in fall 2020.

d. Investigate sources of identified
illicit discharges.
The permittee shall maintain and evaluate annually written
procedures for conducting investigations of identified illicit
discharges.

Accomplishments:
The City has continued to utilize its Illicit Discharge Detection Elimination (IDDE) Policy and Procedures
Manual document. The purpose of this document is to provide a standard for guidance and information for the
effective and efficient implementation of the Illicit Discharge Detection and Elimination Program within the
City of Wilmington. The document outlines the investigation, testing, coordination with other authorities, GIS
inventory, follow up, and documentation procedures to be taken to resolve a questionable dry weather flow.

The City continues data input and documentation through Intelligov, our data management system. All details
of incidences are reported are entered from the start of an incidence until the investigation is closed. This
documentation into Intelligov has allowed for the extraction of data for evaluation of our program, and
assessment to identify repeat offenders and chronic violators as well as serve as help us identify areas of the
City with higher violation reports. See Appendix I.

The City continues to look at upgrading all data management systems throughout the organization.
The schedule for rolling out the new systems for some departments has begun in 2020. Not all Department
Sections have implemented the new system, but the City has future schedules for rollouts.

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e. Track and document investigations
illicit discharges
The permittee shall track all investigations and document the
date(s) the illicit discharge was observed; the results of the
investigation; any follow-up of the investigation; and the date
the investigation was closed.

Accomplishments:
The City continues to address illicit discharges in the stormwater system and to protect public water under its
Ordinance. This Ordinance change went into effect on November 1, 2009. The City continues to update the
Illicit Discharge Detection Elimination (IDDE) Policy and Procedures manual as the program evolves. The
purpose of this document is to provide standards for protocol, field guidance and information for the effective
and efficient implementation of the Illicit Discharge Detection and Elimination (IDDE) Program. We
continue to update as procedures change and become more efficient for data collection and reporting into the
City’s tracking database Intelligov. (Appendix I).

f. Employee Training The permittee shall implement and document a training
program for appropriate municipal staff who as part of their
normal job responsibilities, may come into contact with or
otherwise observe an illicit discharge or illicit connection to
the storm sewer system.

Accomplishments:
The City conducted a combined IDDE, NPDES and SCM training his year in November 2019 for stormwater
services field employees and staff. Forty-nine (49) employees attended the presentations.
Additional training was scheduled for spring 2020 for other departments but was postponed due to Covid-19
restrictions.

g. Provide Public Education The permittee shall inform public employees, businesses, and
the general public of hazards associated with illegal discharges
and improper disposal of waste.

Accomplishments:
In 2019-2020, presentations occurred in the Fall but were impacted by the closure of schools mid-way
through the Spring presentations, due to Covid-19 closing the schools. For presentations that were missed
because of the closure, two virtual Enviroscape presentations were recorded and delivered to teachers and
students that missed the live presentation in the latter half of the year. This year we served approximately 70
classes and 2,100 students, via in-classroom presentations and virtually during Covid-19 closures. An
instructor training was conducted for new and veteran instructors in the Fall of 2019.

Fall and Spring coordinated media campaigns aired on digital billboards, television, online newspapers, direct
email newsletters, media websites, and digital and mobile platforms. The fall campaign focused on yard
waste pollution, and the spring campaign focused on litter prevention. Two new litter PSAs were developed
and filmed for airing on TV, digital, and mobile platform campaigns.
• https://www.youtube.com/watch?v=ci9VgAhvgFo&feature=youtu.be
• https://www.youtube.com/watch?v=5mNOwAV4Zao&feature=youtu.be

See Section B.(f) for further information on pet waste efforts and accomplishments.

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The City’s Public Services Code Enforcement Officer also works hard to educate the public on Illicit
Discharges through educational material and flyers when making site visits and meeting with the public
during investigations.

h. Public reporting mechanism The permittee shall promote, publicize, and facilitate a
reporting mechanism for the public and staff to report illicit
discharges and establish and implement citizen request
response procedures.

Accomplishments:
The Stormwater Pollution Prevention hotline and web reporting tool were established in January 2010 to field
calls from citizens, businesses, and employees to report illicit discharges and instances of potential or actual
stormwater pollution. The hotline phone # is 910-341-1020 and the web address is
www.wilmingtonnc.gov/reportstormwaterpollution.

See Section B.(g)

i. Enforcement The permittee shall implement a mechanism to track the
issuance of notices of violation and enforcement actions as
administered by the permittee. This mechanism shall include
the ability to identify chronic violators for initiation of actions
to reduce noncompliance.

Accomplishments:
The City of Wilmington uses Intelligov data management system to track all requests for service. This includes
illicit discharge reports from the public and from City staff. This system allows us to enter all relevant data
from an investigation and then analyze, map, and track various aspects of the incident including enforcement
actions and repeat offenders in order to identify chronic violators. For year 2019-2020 there were 2 repeat
offenders identified for Illicit Discharges. See Appendix I for enforcement actions summary for this reporting
year.

Assessment of Program Implementation
The City continues to maintain and update a base map of major outfalls and receiving water bodies as well as
the stormwater inventory. Unmapped areas will be surveyed and added to our database. In addition, the City
will be continuously updating previous mapped areas that may have changed due to recent drainage
improvement projects The City will continue with updating any stormwater mapping as necessary.

Dry weather flow investigations goal has been reassessed for the next reporting year.

The City continues to utilize the Illicit Discharge Detection Elimination (IDDE) Policy and Procedures manual
as the program evolves and will evaluate repeat offenders as needed.

Employee training will be scheduled on a 2 year rotation between Stormwater field crews, Parks and Rec. field
crews, Solid Waste field crews, Streets field crews and Engineering Inspectors. Monthly reports from the City’s
Compliance Officer regarding IDDE reports continue to indicate education efforts are effective. The majority of
reports are from City staff, citizens and Inter-agency staff.

Enforcement of IDDE violations will continued to be tracked through the City’s management system.

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The City will be hiring Moffat and Nichol (fall 2020) to perform a program review of its NPDES Phase II
program in anticipation of our upcoming audit from the State in 2023. Moffatt & Nichol, as part of their scope
of work, will be reviewing the IDDE program beginning in the fall/winter of 2020. A review of the City’s
ordinances, mapping, staff training, reporting, procedures, and documentation will occur over the 2020-2021
period. This will help to identify potential gaps as well as to determine needs for improvement or enhancement.

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SECTION E: CONSTRUCTION SITE RUNOFF CONTROLS

The permittee relies on New Hanover County to comply with this minimum measure. The New Hanover
County Sediment and Erosion Control Program effectively meets the requirements of the Construction Site
Runoff Controls by permitting and controlling development activities disturbing one or more acres of land
surface and those activities less than one acre that are part of a larger common plan of development. This
program includes procedures for public input, sanctions to ensure compliance, requirements for constru ction
site operators to implement appropriate erosion and sediment control practices, review of site plans which
incorporates consideration of potential water quality impacts, and procedures for site inspection and
enforcement of control measures.
New Hanover County Erosion Control Program information supplied in Appendix E.

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SECTION F: POST-CONSTRUCTION SITE RUNOFF CONTROLS

1. Objectives for Post-Construction Site Runoff Controls

a. Implement and enforce a program to address storm water runoff from new
development and redevelopment projects that disturb greater than or equal to one
acre, including projects less than one acre that are part of a larger common plan of
development or sale, that discharge into the small MS4. The program shall ensure
that controls are in place that would prevent or minimize water quality impacts.
b. Implement strategies which include a combination of structural Stormwater Control
Measures (SCM) and/or non-structural SCMs appropriate for the
community;
c. Use an ordinance or other regulatory mechanism to address post-construction runoff
from new development and redevelopment projects; and
d. Ensure adequate long-term inspection and maintenance of SCMs.

2. BMPs for Post-Construction Site Runoff Controls

The permittee shall implement the following BMPs to meet the objectives of the Post -
Construction Stormwater Management Program. To the extent there is any conflict
between this permit and the post-construction ordinances adopted by the permittee as
approved by the Division, the post-construction ordinances shall apply to permit
compliance.
BMP Measurable Goals
a. Adequate legal authorities Maintain through ordinance, or other regulatory mechanism,
adequate legal authorities designed to meet the objectives of
the Post-Construction Site Runoff Controls Stormwater
Management program.

The permittee shall have the authority to review designs and
proposals for new development and redevelopment to
determine whether adequate stormwater control measures
will be installed, implemented, and maintained

The permittee shall have the authority to request information
such as stormwater plans, inspection reports, monitoring
results, and other information deemed necessary to evaluate
compliance with the Post-Construction Stormwater
Management Program.

The permittee shall have the authority to enter private
property for inspections at reasonable times any facilities,
equipment, practices, or operations related to stormwater
discharges to determine whether there is compliance the Post-
Construction Stormwater Management Program.

Accomplishments:
The City continues to utilize the Land Development Code that was amended and adopted on
September 15, 2009 to provide post construction controls in order to meet the requirements of

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the City’s NPDES Phase II permit and to bring the ordinance into compliance with the Coastal
Stormwater Legislation.
The City has been making draft updates to its Land Development Code. Revisions for these
updates has been occurring during the last year with City staff meeting weekly to review
sections within the Code. One major change in the Code is applying higher SA water quality
standards to new development in the impaired Bradley Creek watershed. Another proposed
change is process guidance om stormwater permit renewals and expirations. Tentatively, the
draft of the revised Code will be available to review and discuss in summer 2021.
b. Strategies which include
Stormwater Control Measures
(SCMs) appropriate for the MS4
Maintain strategies that include a combination of structural
and/or non-structural SCMs implemented in concurrence
with (a) above. Provide a mechanism to require long-term
operation and maintenance of structural SCMs. Require
annual inspection reports of permitted structural SCMs
performed by a qualified professional.

A qualified professional means an individual trained and/or
certified in the design, operation, inspection and maintenance
aspects of the SCM’s being inspected, for example, someone
trained and certified by NC State University for SCM
Inspection & Maintenance.

Within 12 months of the effective date of this permit, the
permittee shall evaluate, and revise as needed, SCM
requirements, to be at least as stringent as the minimum
requirements in 15A NCAC 02H .1000.

Accomplishments:
The DWQ SCM manual was adopted when the stormwater ordinance was amended in 2009.
This ordinance contains provisions addressing the use of combinations of structural and non-
structural SCM’s to manage stormwater runoff. Some examples of these include providing
peak attenuation flow for the 2, 10 and 25 year storm event, requiring (new development) a 50
foot set back from surface waters, and stricter built-upon requirements for projects near SA
waters.
The City Engineering Dept. reviews new development plans for structural and non-structural
SCMs.
The Engineering Dept. employs four P.E.s for reviewing plans for new development and
conducting site inspections for compliance with the City’s Stormwater Ordinance. Engineering
staff all are certified through the SCM Inspection and Maintenance Certificate offered through
NC State’s Biological and Agricultural Engineering Department
c. Plan reviews The permittee shall conduct site plan reviews of all new
development and redeveloped sites that disturb greater than
or equal to one acre (including sites that disturb less than one
acre that are part of a larger common plan of development or
sale). The site plan review shall address how the project
applicant meets the performance standards and how the
project will ensure long-term maintenance

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Accomplishments:
The City continues to conduct site plan reviews utilizing the City’s Land Development Code to
provide post construction controls to meet the requirements of the City’s Phase II permit. A
summary of the plan review activities for this reporting year is available in Appendix F

d. Inventory of projects with post-
construction structural stormwater
control measures
The permittee shall maintain an inventory of projects with
post-construction structural stormwater control measures
installed and implemented at new development and
redeveloped sites, including both public and private sector
sites located within the permittee’s corporate limits that are
covered by its post-construction ordinance requirements.

Accomplishments:
The City’s Plan Review Engineers continue to update a spreadsheet of projects with
stormwater control measures installed during the reporting year. This spreadsheet includes the
dates permits were issued, review times for projects, types of projects (new development,
redevelopment), and the types and numbers of SCMs per project location. This spreadsheet will
continue to be used for future permits issued and evaluated or modified if data extraction is
warranted. See Appendix F.

Engineering and Stormwater Staff are currently 50% complete incorporating spreadsheet data
into a GIS application in order to improve the database of permits and help with future permit
renewals. This process should begin in summer of 2021. This date aligns with code changes
being complete, new document management submittal software being implemented and
completion of the GIS inventory.

e. Deed Restrictions and Protective
Covenants
The permittee shall provide mechanisms such as recorded
deed restrictions and protective covenants that ensure
development activities will maintain the project consistent
with approved plans.

Accomplishments:
Current City of Wilmington stormwater management ordinance stipulates among other
requirements for stormwater management after construction that:
Record (as-built) drawings for all stormwater management facilities certified by an authorized
registered professional must be provided to the City for permanent record.
When deemed necessary by the City, access is granted through permit conditions allowing the
City and its agents and representatives adequate and perpetual access to the facility and
sufficient area for inspection.
The following excerpt from the new stormwater ordinance became operational upon adoption
City Council:
The approval of the stormwater permit shall require an enforceable restriction on property
usage that runs with the land, such as recorded deed restrictions or protective covenants, to

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ensure that future development and redevelopment maintains the site consistent with the
approved project plans.
Additionally, the existing ordinance has provisions to ensure that conveyance of the property
does not terminate the original developer’s obligations until a replacement permit has been
issued. The original developer will be required to record in the deed conveying the property a
notice of the existence of any stormwater devices and the purchaser’s obligations to maintain
and inspect them and to obtain a permit. There are also specific and detailed special
requirements for property owner associations regarding operation and maintenance of
stormwater devices, escrowing funds to ensure maintenance and remedies for the City in the
event of failed compliance.

f. Provide a mechanism to require
long-term inspection and
maintenance of Stormwater Control
Measures (SCMs).
The permittee shall implement or require an inspection and
maintenance plan for the long-term operation of the SCMs
required by the program. The inspection and maintenance
plan shall require the owner of each SCM to perform and
maintain a record of annual inspections of each SCM.
Annual inspection of permitted structural SCMs shall be
performed by a qualified professional.

Accomplishments:
The DWQ SCM manual was adopted when the stormwater ordinance was amended in 2009.
This ordinance contains provisions addressing the use of combinations of structural and non-
structural SCMs to manage stormwater runoff. With this adoption, the City also reviews and
approves the I&M requirements and plans of the State through the review process. Inspection
and Maintenance plan schedules may vary with SCM type.

g. Inspections To ensure that all stormwater control measures are being
maintained pursuant to its maintenance agreement, the
permittee shall conduct and document inspections of each
project site covered under performance standards, at least one
time during the permit term.

Before issuing a certificate of occupancy or temporary
certificate of occupancy, the permittee shall conduct a post -
construction inspection to verify that the permittee’s
performance standards have been met.

The permittee shall document and maintain records of
inspection findings and enforcement actions and make
them available for review by the permitting authority.

Accomplishments:
Under the current stormwater management ordinance of the City, permitees of structural SCMs
are required to properly maintain their stormwater management systems to ensure long term
operation. The City conducts annual compliance inspections for privately owned stormwater
SCM’s in order to ensure maintenance responsibilities are being undertaken by property
owners. Inspections were conducted by a City staff member who has completed the Stormwater

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SCM Inspection and Maintenance Certificate offered through NC State’s Biological and
Agricultural Engineering Department (certification #182). Recertification occurred on January
31, 2017. NC State has currently extended renewal dates due to Covid-19.
For this reporting year, a total of 230 private sites were inspected for their respective SCMs
with 35 sites out of compliance (see Appendix F). The total number of sites inspected
decreased from the last reporting year due to the current volume of private SCMs (368) and the
limited resources and time available for staff. The City is re-evaluating the inspection process
for the upcoming year and will have Moffatt & Nichol consultants review the City’s inspection
process to possibly help with restructuring its goals.
The City also conducts inspections of facilities during the development process and before a
Certificate of Occupancy is issued to ensure compliance of permit conditions.
City Stormwater field staff, who work on the maintenance of City owned SCMs, received their
SCM Inspection and Maintenance certifications through NC State’s program in November
2019. Approximately 5 staff members went through the certification class.
Stormwater Staff were trained on SCM I&M this past reporting year (see Sec.D.(f). Another
training session is planned for fall 2020.

h. Educational materials and training
for developers
The permittee shall make available through paper or
electronic means, ordinances, post-construction
requirements, design standards checklist, and other materials
appropriate for developers. New materials may be
developed by the permittee, or the permittee may use
materials adopted from other programs and adapted to the
permittee’s new development and redevelopment program.

Accomplishments:
Currently all ordinances, design standards, application forms, SCM Manual and Technical
Standards for developers are found online at the City’s website. The city provides instruction
online for the forms so that developers can provide the necessary documentation for the process
review.

Training is tentatively scheduled for winter 2020-21 by the Engineering Dept. for consultants
and developers at a local ACE meeting. This training will present proposed changes to the
Land Development Code and TRC processes The City is also planning, pending Covid-19
restrictions, to provide additional training opportunities.

i. Enforcement The permittee shall track the issuance of notices of violation
and enforcement actions. This mechanism shall include the
ability to identify chronic violators for initiation of actions to
reduce noncompliance.

Accomplishments:
The City has tracked the issuance of violations through its current inspection process since the
implementation of the stormwater ordinance. The City will continue to make improvements in

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the inspection process (as necessary) and its associated database for private SCMs. The City
looks to identify repeat violators and work with owners of SCMs trough education for meeting
their permit requirements.

Assessment of Program Implementation
The City will continue to utilize the Land Development Code to provide post construction
controls to meet the requirements of the City’s Phase II permit. Ordinances will be evaluated
annually to determine if modifications are needed.

The City has been making draft updates to its Land Development Code to apply higher water
quality requirements for the Bradley Creek Watershed.

Engineering Project Review Staff are 50% complete updating the stormwater permit renewal
process.

Engineering Staff are scheduled to conduct developer training on the proposed updated Land
Development Code in winter 2020.

The City will be re-evaluating its private SCM inspection process with Moffatt & Nichol
consultants to possibly update goals.

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3. Post-construction Stormwater Runoff Controls for New
Development

a. To fulfill the post-construction minimum measure program requirement the
permittee may use the Department's model ordinance, design its own post-
construction practices that meet or exceed the rules found in 15A NCAC 02H
.1000, or develop its own comprehensive watershed plan that is determined by
the Department to meet the
post-construction stormwater management measure required by 40 Code of Federal
Regulations § 122.34(b)(5) (1 July 2003 Edition).

b. The permittee shall meet the requirements of the post-construction program for
construction projects that are performed by, or under contract for, the permittee. To
meet this requirement, the permittee may either develop the necessary requirements
for post - construction controls that will pertain to their own projects, or develop
procedures to ensure that the permittee meets these requirements by complying with
another entity’s Phase II Stormwater Management Programs for post-construction.
If the permittee decides to rely on another program for compliance with these
program areas for their own projects, they shall indicate in their Stormwater
Management Plan that the permittee will fully comply with the requirements of the
second party’s post-construction programs.

c. Pursuant to 15A NCAC 02H .1017(9), to the extent allowable under State law,
additional requirements shall apply to projects draining to sensitive receiving
waters . For areas draining to Nutrient Sensitive Waters (NSW), where the
Department has approved a locally implemented NSW Stormwater Management
Program that addresses post-construction runoff, the provisions of that program
fulfills the MS4 post -construction requirement.

d. The design volume of SCMs shall account for the runoff at build out from all
surfaces draining to the system. Drainage from off-site areas may be bypassed.

e. Pursuant to 15A NCAC 02H .1001(1)(c), to fulfill the post-construction minimum
measure requirement for linear transportation projects, including undertaken by an
entity other than North Carolina Department of Transportation (NCDOT), and are
projects constructed to NCDOT standards that will be conveyed to the State upon
completion, the permittee or regulated entity may use the Stormwater Best
Management Practices Toolbox (Version 2, April 2014), including any subsequent
amendments and editions, developed by the NCDOT. This NCDOT Stormwater
BMP Toolbox is available
at:https://connect.ncdot.gov/resources/hydro/Pages/Highway-Stormwater-
Program.aspx

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SECTION G: POLLUTION PREVENTION AND GOOD HOUSEKEEPING FOR MUNICIPAL
OPERATIONS

1. Objective for Pollution Prevention and Good Housekeeping for Municipal Operations

a. Implement an operation and maintenance program that includes a training component and
has the goal of preventing or reducing pollutant runoff from municipal operations.

b. Provide employee training to prevent and reduce storm water pollution from activities
such as park and open space maintenance, fleet and building maintenance, new
construction and land disturbances, and storm water system maintenance.

2. BMPs for the Pollution Prevention and Good Housekeeping for Municipal
Operations

The permittee shall implement the following BMPs to meet the objectives of the Pollution
Prevention and Good Housekeeping Program and shall notify the Division prior to modification
of any goals.

BMP Measurable Goals
a. Inventory of municipally
owned or operated facilities
The permittee shall maintain, a current inventory of facilities and
operations owned and operated by the permittee with the potential
for generating polluted stormwater runoff. Also maintain a current
inventory of the MS4 system and municipally-owned structural
SCMs.

Accomplishments:
The City is working to keep and update an inventory of its known facilities with the potential for
generating polluted runoff. This past reporting year, the City has identified 18 of its sites for Pollution
Prevention/ Good Housekeeping (PP/GH) review. The City is in planning stages with Moffat and Nichol
consultants for a review of the City’s NPDES Phase II program in anticipation of a 2023 audit from NC
DEQ. Execution of contracts for this service will likely take place in fall 2020 with phase I review
following shortly.

The City had previously opted to be proactive in reducing the potential for contaminants and other
pollutants that could leave the sites at 4 of its facilities by creating GH/PP plans . Site SCM
recommendations are implemented as needed at these locations when site conditions change (i.e.,
renovations, equipment changes). Three Parks and Recreation locations and one Police Storage facility
will be evaluated in the coming reporting year. Moffat and Nichol will be reviewing these documents for
compliance with NPDES requirements in the next reporting year.

The City currently has a Spill Prevention Control and Countermeasure plan (SPCC) for the Operations
Complex and a separate Stormwater Pollution Prevention Plan (SPPP) for the Fleet Maintenance
building located within the complex. A SPCC is also in place for the Police Headquarters location.

The City maintains a list of all structural SCMs. Currently, there are over 60. The City has worked this
past year to update all structural SCMs based on type, location and features into a GIS datab ase. This
will allow for our SCM maintenance field supervisor to access a comprehensive list for I&M.

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b. Inspection and Maintenance
(I&M) for municipally owned
or operated facilities
The permittee shall maintain and implement, evaluate annually
and update as necessary an Inspection and Maintenance (I&M)
program for municipal owned and operated facilities with the
potential for generating polluted stormwater runoff. The I&M
program shall specify the frequency of inspections and routine
maintenance requirements.

Accomplishments:
Currently, The City relies on a SPCC plan and a SPPP for the Operations Complex and Fleet
Maintenance building. These plans focus on the activities at Fleet Maintenance and also preventive
inspections at the City’s fueling islands, (2) 10,000g fuel tanks and the 6 generators on site. An
additional SPCC for the Police Headquarters addresses inspections for their fueling island and backup
generator as well. Analytical and qualitative monitoring of the outfall per the r equirements of the SPPP
and General Permit (NCG08000) for Fleet Maintenance indicate parameter levels well below benchmark
values.

Stormwater staff evaluates any changes or modifications that may have occurred to the site within the
year and works with the site managers to address any operation and maintenance practices that can be
improved.

The City has begun implementing an I&M plan for all of its locations where oil/water separators are
present. The Buildings Manager has begun to budget for getting these locations on a regular quarterly
schedule for inspection and maintenance in order to ens ure their longevity and functionality. The I&M
plan could not make it into this reporting year’s budget but is set for the following budget year with cost
sharing from the Building Section and Stormwater Services Section.

Moffat & Nichol consultants will review the City facilities in the next reporting year and make
recommendations, as necessary.

c. Spill Response Procedures The permittee shall have written spill response procedures for
municipally owned or operated facilities.

Accomplishments:
Spill Response procedures are identified in the City’s SPCC plans for the Operations Complex and
Police Headquarters and also in the SPPP for Fleet Maintenance. The City will continue to follow these
plans and make any changes if necessary and ensure documentation is occurring within the plans.

Stormwater staff and the Public Services Safety Specialist have been reviewing video training modules
on spill response procedures for appropriate staff this past year. The Covid -19 health and safety
requirements put this process on hold for most of the 2020 year. Staff plans to continue viewing and
finalizing training video recommendations in the fall of 2020 so that spill response team members can be
provided comprehensive annual training. Also, upon review of the City’s spill response procedures by
our consultants in fall/winter 2020-21, Moffatt & Nichol may be able to provide training on their own.

d. Streets, roads, and public
parking lots maintenance
The permittee shall evaluate existing and new BMPs annually that
reduce polluted stormwater runoff from municipally-owned
streets, roads, and public parking lots within their corporate limits.
The permittee must evaluate the effectiveness of these SCMs
based on cost and the estimated quantity of pollutants removed.

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Accomplishments:
The City currently utilizes BMPs that help reduce polluted stormwater runoff from streets, roads, and
public parking lots within its jurisdictional area. Stormwater crews sweep City streets with curbing (on
average) twice/month, NCDOT owned roads once/month, and City owned parking lots from once/month
to once/quarter. City owned parking lots include City operations facilities, City Hall, parks locations,
and recreation facilities.

In reporting year 2019-20, street sweepers swept 9,946 curb miles while collecting sediment, vegetation
and trash potentially diverted from the stormwater sewer system. The amount of debris volume could not
be calculated this entire reporting year due to the scale house being inoperable and phased out. The City
began to calculate approximate volume by observation in Jan./Feb. 2020. It was estimated that sweeping
volume for the remainder of the reporting year was 7,305 cubic yards.
In fiscal year 2019-20, stormwater crews conducted hand maintenance of 136,327 feet of ditch, 20,566
linear feet of ditch by mechanical methods, cleaned 104,619 linear feet of pipe, and removed blockages
and cleaned 13,503 drainage inlets and manholes thus reducing debris, sediment, vegetation and trash
potentially diverted from being discharged into our receiving waters. An estimated 1,190 cubic yards of
debris was removed by vacuum trucks from Feb. – June 2020.
The City has been a member of the Urban Stormwater Consortium of the Water Resources Research
Institute of the University of North Carolina. This group funded and completed a study at nutrient
loading in urban areas. One of the conclusions from the study indicated that urbanized, downtown areas
of cities were the highest contributors of gross solids in catch basins. The study recommended that street
sweeping should be conducted more frequently in these areas to help minimize the solids from entering
the catch basins. Currently, the City follows this practice by conducting routine street sweeping in the
Central Business District, 7 days/week to help prevent and reduce the amount of gross solids from
entering the downtown stormwater system.

The City continues to further look at all its field maintenance activities to determine if improvements to
water quality can be incorporated.

e. Inspection and Maintenance
(I&M) for municipally owned
or maintained catch basins and
conveyance systems
The permittee shall maintain and implement an I&M program for
the stormwater sewer system including catch basins and
conveyance systems that it owns and maintains.

Accomplishments:
The City currently has a program for the operation and maintenance of all City owned structural SCMs,
storm sewer system, and street sweeping. This program includes repair, inspection and maintenance of all
City owned right of ways and officially accepted easements. This information was previously included in
this report under Operations/Maintenance – Yearly Maintenance Activities Table. .

f. Identify structural stormwater
controls
The permittee shall maintain a current inventory of municipally-
owned or operated structural stormwater controls installed for
compliance with the permittee’s post-construction ordinance.

Accomplishments:
The City keeps and updates a SCM Manual for all its City owned SCMs. The manual includes all available
State DWQ stormwater permits, O&M plans, and site mapping in order to review maintenance
requirements and permit renewal dates along with any additional documentation that might be needed.
This manual provides information that can be readily reviewed by maintenance crews in order to keep the
BMPs in compliance.

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The City has worked this past year to update all structural SCMs based on type, location and features
into a GIS database. This will allow for our SCM maintenance field supervisor to access locatio ns and
type and then coordinate maintenance schedules to the locations. New City software is proposing to
integrate with the GIS database to provide documentation but is still going through trial processes.
Documentation is still being captured however, through the older City software.

g. I&M for municipally-owned or
maintained structural
stormwater controls
The permittee shall maintain and implement an I&M program for
municipally-owned or maintained structural stormwater controls
installed for compliance with the permittee’s post-construction
ordinance.

The I&M program shall specify the frequency of inspections and
routine maintenance requirements.

The permittee shall inspect and maintain municipally-owned or
maintained structural stormwater controls in accordance with the
schedule developed by permittee. The permittee shall document
inspections and maintenance of all municipally-owned or
maintained structural stormwater controls.

Accomplishments:
The City keeps and updates a BMP Manual for all its City owned BMPs. The manual includes all available
State DWQ stormwater permits, O&M plans, and site mapping in order to review maintenance
requirements and permit renewal dates along with any additional documentation that might be needed. This
manual provides information that can be readily reviewed by maintenance crews in order to keep the BMPs
in compliance. Documentation occurs with every SCM site visit and maintenance activity.
The City has worked this past year to update all structural SCMs based on type, location and features into
a GIS database. This will allow for our SCM maintenance field superviso r to access locations and type
and then coordinate maintenance schedules to the locations.

SOPs to address the frequency of inspections and routine maintenance requirements for its SCMs could not
be addressed this reporting year but is being planned for the next year.

h. Pesticide, Herbicide and
Fertilizer Application
Management.
The permittee shall require that contractors are properly trained
and that all permits, certifications, and other measures for
applicators are followed. The permittee shall ensure municipal
employees, as appropriate based on job classification, are trained
and that applicable permits and certifications are maintained, and
follow to the MEP measures for applicators.

Accomplishments:
The City has compiled all pesticide, herbicide and fertilizer application certifications for its Parks and
Recreation and Stormwater personnel to ensure that they are current. These certifications are updated and
renewed annually. Currently, there are 20 certifications for Parks and Recreation staff and 4
certifications for Stormwater/Public Services staff.

i. Staff training The permittee shall implement an employee training program for
municipal employees involved in implementing pollution
prevention and good housekeeping practices.

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Accomplishments:
Staff training was scheduled for spring of 2019 but due to Covid-19 it was postponed due to safety
protocols and work from home schedules. Training will be reevaluated for the next reporting year.

j. Prevent or Minimize
Contamination of Stormwater
Runoff from all areas used for
Vehicle and Equipment
Cleaning
The permittee shall describe and implement measures to prevent
or minimize contamination of the stormwater runoff from all areas
used for vehicle and equipment cleaning.

Accomplishments:
Maintenance and cleaning conducted at the City’s Operations Complex continues to occur at a covered
wash down station, located at the Solid Waste facility, equipped with an oil/water separator that accepts
wash water and directs it to the sanitary sewer.
In addition, all vehicle maintenance is conducted within the Fleet Maintenance Building. All interior
drains go directly to an oil/water separator and then to the sanitary sewer. The City’s SPPP for the Fleet
Maint. Building addresses Good Housekeeping within the facility. A site plan checklist is posted within
the facility and the site manager conducts daily inspections of the work areas.
Moffatt & Nichol will be evaluating the City’s Fire Station locations and procedures that occur at
each facility in the next reporting year and providing recommendations. Currently, all City Fire
Stations have designated wash down areas for vehicle cleaning.
Moffat & Nichol will also be reviewing other locations across the City’s operations facilities as
planning occurred in the 2020 reporting year. Site investigations will occur and recommendation
plans will be determined as needed in the next reporting year.
Assessment of Program Implementation
The City will continue to keep an inventory of its known facilities with the potential for generating
polluted runoff. Sites are identified by location, type of facility and potential pollution sources.
Inspection and Maintenance programs will begin to be implemented at locations within 1 -3 years and
documented annually. Site SCMs to help reduce the potential for pollutants to the stormwater system
will be evaluated and added or modified as needed.
The City will continue to utilize SCMs that help reduce polluted stormwater runoff from streets, roads, and
public parking lots within its jurisdictional area. These SCMs will be evaluated annually to determine the
effectiveness by looking at the amount of debris removed from public streets and parking lots.
The City will be developing SOPs to address the routine inspections of its own SCMs in the next year.
Staff Training for City field crews will be re-evaluated (due to Covid-19) for content in the next reporting
year.
Moffatt & Nichol consultants will be evaluating up to 18 City facilities in the next reporting year for
PP/GH programs, procedures, and recommendations in preparation for NC DEQs upcoming NPDES audit.

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2. TM L Plans
a. If the permittee has an existing TMDL Plan designed to address the NPDES MS4
regulated WLA assigned to the permittee, that includes monitoring to evaluate progress,
and which addresses the POC through the six minimum control measures; it satisfies the
objectives of this Section H.
b. The permittee may comply with a Department approved management strategy to address
an impairment or TMDL, such as a Nutrient Management Strategy, to satisfy the
objectives of this Section H.
c. The permittee may develop and submit, within 24 months, to the Department for
approval of an alternative approach, such as an Integrated Report - Category 4(b)
watershed plan, to satisfy the objectives of this Section H.
d. For new TMDLs that are not addressed by H.2. a, b, or c above, a TMDL Plan shall be
developed according to H.3 below, and submitted to the Division. Time periods shown
are from the later of the effective date of this permit or the TMDL as approved by EPA.

SECTION H: TOTAL MAXIMUM DAILY LOADS (TMDLs)

1. Objective

a. The permittee shall determine whether the MS4 discharges to receiving waters within a
TMDL watershed and identify the pollutant(s) of concern (POC). For all TMDLs with a
NPDES MS4 regulated WLA assigned to the permittee, the permittee shall determine
whether the POC have potential to occur in MS4 stormwater discharges.
b. The permittee will utilize BMPs within the six minimum measures to address the
permittee’s assigned NPDES MS4 regulated stormwater waste load allocation (WLA)
identified in the approved TMDL to the maximum extent practicable and to the extent
authorized by law.
c. If subject to an approved TMDL with a NPDES MS4 regulated WLA assigned to the
permittee, the permittee will be considered in compliance with the TMDL if the permittee
complies with the conditions of this permit, including developing and implementing
appropriate BMPs within the six minimum measures to address the permittee’s MS4s
NPDES regulated WLA to the maximum extent practicable (MEP). While improved
water quality is the expected outcome, the permittee’s obligation is to implement BMP’s
designed to address the NPDES regulated waste load allocation assigned to the permittee
to the maximum extent practicable (MEP). The permittee is not responsible for attaining
water quality standards (WQS). The Division expects attaining WQS will only be
achieved through reduction from all point and nonpoint source contributors identified in
the approved TMDL.

D

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3. Best Management Practices (BMPs):
BMP Measurable Goals
a. Identify, describe and
map watershed,
outfalls, and streams
Within 12 months the permittee shall prepare a plan that:
• Identifies the watershed(s) subject to an approved TMDL with an
approved Waste Load Allocation (WLAs) assigned to the permittee;
and
• Includes a description of the watershed(s); and
• Includes a map of watershed(s) showing streams & outfalls
• Identifies the locations of currently known major outfalls within its
corporate limits with the potential of contributing to the cause(s) of the
impairment to the impaired segments, to their tributaries, and to
segments and tributaries within the watershed contributing to the
impaired segments; and
• Includes a schedule (not to exceed 6 months) to discover and locate
other unknown maj or outfalls within its corporate limits that may be
contributing to the cause of the impairment to the impaired stream
segments, to their tributaries, and to segments and tributaries within the
watershed contributing to the impaired segments.
b. Evaluate existing
measures
Within 12 months the Permittee’s plan:
• Shall describe existing measures currently being implemented by the
Permittee designed to achieve the MS4’ s NPDES WLA and to
reduce the TMDL pollutant of concern to the MEP within the
watershed to which the TMDL applies; and
• Provide an explanation as to how those measures are designed to reduce
the TMDL pollutant of concern.
• The Permittee shall continue to implement the existing measures until
notified by the Division.
c. Assessment of
available monitoring
data
Within 24 months the permittee’s plan shall include an assessment of
available monitoring data. Where long-term data is available, this
assessment should include an analysis of the data to show trends.
d. Monitoring Plan Within 24 months the permittee shall develop a Monitoring Plan for the
permittee’s assigned NPDES regulated WLA as specified in the TMDL.
The permittee shall maintain and implement the Monitoring Plan as
additional outfalls are identified and as accumulating data may suggest.
Following any review and comment by the Division the permittee shall
incorporate any necessary changes to monitoring plan and initiate the plan
within 6 months. Modifications to the monitoring plan shall be approved by
the Division. Upon request, the requirement to develop a Monitoring Plan
may be waived by the Division if the existing and proposed measures are
determined to be adequate to achieve the MS4’s NPDES WLA to MEP
within the watershed to which the TMDL applies.

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BMP Measurable Goals
e. Additional Measures Within 24 months the permittee’s plan shall:
• Describe additional measures to be implemented by the permittee
designed to achieve the permittee’s MS4’s NPDES WLA and to
reduce the TMDL pollutant of concern to the MEP within the
watershed to which the TMDL applies; and
• Provide an explanation as to how those measures are designed to
achieve the permittee’s MS4’s NPDES regulated WLA to the MEP
within the watershed to which the TMDL applies.
f. Implementation Plan Within 48 months the permittee’s plan shall:
• Describe the measures to be implemented within the remainder of
the permit term designed to achieve the MS4’s NPDES WLA and
to reduce the TMDL pollutant of concern to the MEP; and
• Identify a schedule, subject to Division approval, for completing the
activities.
g. Incremental Success The permittee’s plan must outline ways to track progress and report
successes designed to achieve the MS4’s NPDES regulated WLA and to
reduce the TMDL pollutant of concern to MEP within the watershed to
which the TMDL applies.
h. Reporting The permittee shall conduct and submit to the Division an annual
assessment of the program designed to achieve the MS4’s NPDES WLA
and to reduce the TMDL pollutant of concern to the MEP within the
watershed to which the TMDL applies. Any monitoring data and
information generated from the previous year are to be submitted with each
annual report.

4. If no MS4 NPDES regulated w aste load allocation (WLA) is specified in the TMDL

At any time during the effective dates of this permit, if a TMDL has been approved that does not
assign a WLA for the pollutant of concern to the municipal stormwater system, if there was no
waste load allocation specified for the POC in the TMDL assigned to the municipal stormwater
system, in lieu of developing a plan within this permit section, within 24 months the Permittee
shall evaluate strategies and tailor BMP’s within the scope of the six minimum permit measures
to address the POC in the watershed(s) to which the TMDL applies, to the MEP and to the extent
allowed by law.

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Bradley & Hewletts Creeks Watershed Restoration Plan Accomplishments:
The Bradley and Hewletts Creeks Watershed Restoration Plan has
continued to make progress over the 2019-2020 year in promoting and
installing volume-reducing best management practices (BMPs). The Heal
Our Waterways (HOW) Program, which is the informal name of the
restoration plan, has seen an uptick in the number of citizens requesting
stormwater solutions on their properties and is becoming more known
among departments within the City of Wilmington. This has been
accomplished through continued educational campaigns, more outreach
with City employees, and community partnerships.
As with previous years, two educational postcards were created and mailed,
this time in the fall and spring, to 20,852 residents and businesses within
the Bradley and Hewletts Creek watersheds, as well as areas adjacent to the
watersheds that drain directly into the Intracoastal Waterway. The fall 2019
postcard featured projects that were recently installed using HOW funds.
The spring 2020 postcard featured the local monthly rain barrel sale and
provided directions for rain barrel installation and use.
In August of 2019, prior to establishing any media campaigns for the 2019-2020 year, the HOW Program
summarized results from an awareness survey distributed at events throughout the previous year. The findings
highlighted which sources watershed residents used for local news and events, concerns about maintenance of
BMPs that may hinder participation, and that few respondents had heard of the HOW Program or its website.
The insight gained from the survey results was very helpful for designing and cultivating media campaigns
with local media agencies.
Following the success of previous marketing campaigns with local
news station WECT, two new PSAs were generated featuring rain
gardens and general information about the HOW Program. Both
PSAs included contact information and the link to the HOW Program
website. These PSAs played whenever a HOW advertisement was
clicked on the WECT.com website. Web and digital platforms,
including video pre-roll ads, mobile ads, and digital weather channel
ads, were also part of this advertisement campaign. WECT.com is
viewed by an average of 753,000 unique users per month. The HOW
Program was also featured in several “Homepage Takeovers” on
WECT’s website homepage. The banners for the takeover featured
animations for rain barrels and, if visitors clicked on them, linked to information about the local monthly rain
barrel sale.
In addition to the PSAs, HOW utilized new online marketing features offered by WECT. WECT posted two
HOW-related sponsored Facebook posts using the newly created PSAs. Both posts performed very well,
garnering 2,131 total engagements.
To raise more awareness about the HOW Program and the website, Lamar Billboards produced artwork that

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prominently featured the website address. This billboard was posted next
to a busy intersection in an urban area within the Bradley Creek
Watershed to reach watershed residents. The campaign ran for the full
months of November 2019 and April 2020.
HOW also renewed its presence as an underwriting partner with local
National Public Radio affiliate, WHQR. This year, the campaign focused
on “stormwater solutions” and how the HOW Program could help
homeowners. The messaging was broken into fall and spring campaigns.
The first ran in through November and December 2019 and included 28
total announcements. The second ran in late spring for 8 weeks and
included a total of 48 announcement. Each week, WHQR reached about
40,000 listeners in the Wilmington Designated Market Area.
Unfortunately, due to COVID-19 restrictions, the Wilmington Earth Day
Festival and several other spring events were cancelled and moved to a
virtual platform. The HOW Program submitted a blurb, photos, and link to the webpage and was featured as
part of the “Virtual Earth Day Event”, which took place on April 25th, 2020.
City Communications and HOW staff continue to maintain a visually appealing website. A new page
featuring stormwater solutions was added in August 2019. The page organizes the stormwater solutions into
categories so that webpage visitors can easily find solutions that would work well for their specific site and
situation. In 2020, the Heal Our Waterways home page received 2,510 unique views. The Heal Our
Waterways social media presence, with Twitter and Facebook followers of 250 and 246, respectively. The
HOW Program also partnered with the City of Wilmington’s Communications Department to begin
promoting stormwater solutions and the HOW Program on the City’s main social media pages.
The HOW Program continued its participation in the ongoing
EPA 319 grant in partnership with the North Carolina Coastal
Federation and the University of North Carolina at
Wilmington. The HOW Program contributed additional plants
and funds for signage for the recently installed rain gardens by
DePaolo and DeLoach Halls. The team applied grant funding
towards new pervious parking stalls in two existing parking
lots on campus, which are treating nearly 165,917 gallons of
stormwater each time it rains.
City Planning, Stormwater, and Parks Divisions met several times during the year to discuss next steps for
using urban forests and trees to treat stormwater. The citywide study (completed previously by the Green
Infrastructure Center) looked at tree canopy and opportunities to use trees in the city. Input from the tree work
group was incorporated into a ranked summary of which recommendations to pursue and presented it to City
Council in January 2020. Staff recommended pursuing an Urban Forestry Management Plan as a first step to
determine specific goals and strategies for implementation.
Through that partnership, a greater emphasis has been placed on trees by the HOW Program. The Parks
Division partnered with the HOW Program to develop planting lists, order trees, and physically plant the trees
while the HOW Program provides the funding and administrative work. These trees are focused on City
properties that fall within the Bradley and Hewletts Creeks Watersheds. The HOW Program has also

52

partnered with Parks and Communications to highlight tree plantings in the area, describe the stormwater
benefits of trees, and educate other environmental and governmental specialists through presentations.
New Hanover Soil & Water Conservation District (NHSWCD) was once again granted a contract
(HOWBMP) with the city to install BMPs on private properties in the watersheds. HOWBMP produced 7
total installations this year and identified interested potential participants for next year. Of this year’s
participants in the program, the homeowners were spread between the Bradley and Hewletts Creek
Watersheds. There was also a mixture of rain gardens and cisterns installed this year. The total volume
reduction from the HOWBMP program this year was 716 cubic feet (5356
gallons).
HOW Program staff continues to track BMP volume reduction projects that
are in design or in the ground using the GIS Atlas, which was reformed in
FY 17-18. This tracking tool allows HOW to analyze current impacts and
assess stormwater volume reduction numbers from BMPs within the two
target watersheds and continues to be a key factor in HOW’s progress, both
in scope and accuracy. All the 319 and NCCF grant projects, HOWBMP
projects, tree plantings, discovered private SCMs, and city-wide rain barrel
sale data was recorded in the GIS Atlas for the 19-20 fiscal year.
Finally, HOW established collaborative relationships with the NHC
Arboretum, Airlie Gardens, and the Wilmington Farmer’s Market at Tidal
Creek. While the COVID-19 restrictions cancelled and impeded several spring events, HOW was still able to
visit events that took place during the summer and fall of 2019 with raffles and educational displays. The
HOW Program partnered with NC State Cooperative Extension to host a rain garden maintenance workshop
in October 2019, which was well-attended and positively received. HOW was also present at The Native
Plant Festival, Family Fun Night at Airlie Gardens, Wilmington Workshops on the Water with 350
Wilmington, and the Family Smart Start Festival. These partnerships are a great avenue for continuous
community outreach and for keeping interest in working with partners.
Annual Assessment & Evaluation of Plan Implementation:
This year the HOW program implemented multiple successful projects, despite the impacts from the COVID-
19 pandemic occurring in the spring of 2020. City of Wilmington staff were asked to telework starting in late
March and many events that had been planned were cancelled.
Despite these hurdles, the HOW program accomplished several large
projects. Pervious pavement was installed in two UNC-Wilmington parking
lots and will treat 165,917 gallons of stormwater each time it rains. The
HOWBMP Program implemented nearly $20,000 worth of projects and
already has a waitlist for the next Fiscal Year. A new cistern was installed at
Fire Station 7 to be used for washing vehicles. The HOW Program also
purchased 52 trees to be planted on City properties within the Bradley and
Hewletts Creeks Watersheds in the fall. Staff shortages and less than ideal
planting conditions pushed the original planting dates back from the spring.
The volume reduction data will be included in the 20-21 annual report, after
the trees have been planted.
This was a year of program expansion and momentum. Despite not having the opportunity to connect with

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the community through local events and gatherings in the spring of 2020, the program garnered greater
attention through successful media campaigns and online collaborations. There were also some administrative
changes to the HOWBMP funding program to streamline the application process and solidify the roles of all
partners involved. With the development of a Standard Operating Procedure, the program should begin to
have more autonomy and be able to withstand the pressure of greater participation. Finally, there was
movement internally to incorporate the principles that the HOW Program promotes into the planning and
ordinance development processes. There is more awareness within City Departments regarding the Bradley
and Hewletts Creeks Watersheds and restoration plan, the existence of the HOW Program, and the benefits of
stormwater solutions.
Ultimately, the HOW Program is continuing in its progress towards the Bradley and Hewletts Creeks
Watershed Restoration Plan’s 6 Objectives and 35 Actions. The information below outlines that progress
towards the Objectives & Actions of the Bradley & Hewletts Creeks Watershed Restoration Plan.
Objective 1: Continue existing programs that address water quality impairments in both watersheds:
Objective Action # Specific Action Timeline Partners
1. Continue Existing
Programs that Address
Water Quality
Impairments in Both
Watersheds

Action 1-1 Implement and enforce
existing stormwater
requirements for new
development and
redevelopment
On-going City of Wilmington – Stormwater
Services, Engineering, Development
Services; NC DWQ, WB
Action 1-2 Continue to promote LID
designs
On-going City of Wilmington – Stormwater
Services, Engineering, Development
Services; NC DWQ, WB
Action 1-3 Continue to cooperate with
CCAP
On-going City of Wilmington –Engineering,
Development Services; NCCF, WB, New
Hanover Soil & Water
Action 1-4 Maintain existing educational
programs
On-going City of Wilmington - Stormwater
Services; NCCF, New Hanover Soil &
Water, WB
Action 1-5

Reflect plan in other City
plans and NPDES annual
permit report
As plans are
updated
City of Wilmington – Stormwater
Services, Engineering, Development
Services: WB, NCCF
Action 1-6

Continue education and code
enforcement programs that
reduce and eliminate sources
of bacteria and pathogens
related to human and pet
wastes
On-going City of Wilmington – Stormwater
Services; WB

HOW continued the fall and spring postcard mailers to watershed residents and businesses again this year.
The fall mailer highlighted recently installed stormwater solutions within the neighborhoods and the spring
mailer discussed the benefits of rain barrels and how to purchase one. Both were mailed to over 20,000
residents and businesses within the target watersheds.
All of the media partnerships also continued this year for educational messaging. HOW partnered with
WECT, WHQR, and Lamar Billboards to bring awareness to the HOW Program, promote the HOW Program
website, and discuss the benefits of rain gardens. Several residents mentioned they had heard the
advertisements on WHQR and saw WECT ads on Facebook. These partnerships were especially beneficial
during the COVID-19 closures and Stay-At-Home orders. This feedback solidifies the benefit of continuing
partnerships with local news media into the coming year.
Another existing program with continued success this year is the partnership with New Hanover Soil and
Water Conservation District (NHSWCD), called the HOWBMP Program. There were a total of 7 projects this
year between 7 properties. The total volume reduction was greater than last year at 716 cubic feet (5356

54

gallons). The program continues to spread through word-of-mouth among neighbors, through neighborhood
mailings, and social marketing campaigns. The entire budget of $20,000 was exhausted and prompted an
increase in funding for the next fiscal year. HOWBMP has already almost completely committed the funding
for next year as the waitlist continues to grow.
Outreach throughout the year not only raised awareness for HOW programs, but also promoted the use of
Low Impact Development on private properties. Each HOW outreach event that was able to happen prior to
COVID-19 closures included an educational table with information from a “Smart Yards” booklet drafted by
the North Carolina Coastal Federation. The booklets are now also sponsored by HOW and have been an
invaluable resource at events. Since HOW funding is only applicable to target watersheds, having these
booklets on hand helps to reach people that live outside of the watersheds and may want to implement their
own projects at home. HOW also participated in two webinars that promoted LID practices. The first
discussed the use of trees as a stormwater solution to forestry professionals and the second discussed rain
gardens and maintenance tips to the local Sierra Club chapter.
The HOW Program has also made a larger effort to communicate LID practices to developers through plan
review and is building a stronger relationship with the City’s Planning Department to do so. The Land
Development Code is undergoing a rewrite and the HOW Program was involved with suggesting changes to
make LID easier and more rewarding to implement during development.
Objective 2: Determine appropriate water quality classifications and designated uses where water
quality impairment exists:
2. Determine
Appropriate Water
Quality Classifications
and Designated Uses
Where Water Quality
Impairment Exists

Action 2-1

Work with SS, UNCW, WB and
NCCF to conduct preliminary
evaluations of water quality to
determine where more intensive
state (SS) water quality
investigations are needed
Year 1, establish
preliminary
monitoring
City of Wilmington –Stormwater
Services; UNCW, SS, WB, NCCF
Action 2-2 Work with SS to establish new
monitoring stations within
impaired waters influenced by
the Bradley Creek watershed
Year 2 based
upon preliminary
monitoring
City of Wilmington –Stormwater
Services; UNCW, SS, WB, NCCF
Action 2-3

Work with SS to establish new
monitoring stations within
impaired waters influenced by
the Hewletts Creek watershed
Year 2 based
upon preliminary
monitoring
City of Wilmington –Stormwater
Services; UNCW, SS, WB, NCCF
Action 2-4 Evaluate the results of bacterial
source monitoring in Banks
Channel that is being conducted
by UNC-CH
Study underway,
evaluate results
in Year 1
WB, UNC-CH, UNCW, NCCF
Action 2-5

Request Use Attainability Study
on SA waters along
Wrightsville Beach shoreline in
Banks Channel. These waters
are automatically closed to
Shellfish Harvest due to
marinas, and have been polluted
since 1947.
Year 2 WB, NCCF, NC DWQ
Action 2-6

Request Use Attainability Study
on SB waters now “Approved”
for shellfish harvest in waters
influenced by the Bradley Creek
Watershed
Year 2 City of Wilmington, WB, NCCF, NC
DWQ

Action 2-7

Determine if there is potential to
restore shellfish harvest in any
additional waters classified as
SB that are influenced by the
Bradley Creek watershed
Years 4-5 City of Wilmington –Stormwater
Services; UNCW, SS, WB, NCCF

55

Action 2-8 Evaluate the status and trends in
bacteria contamination within
the entire Hewletts Creek
watershed based upon more
intensive data collected as part
of plan implementation
Year 5 City of Wilmington –Stormwater
Services; UNCW, SS, NC DWQ, NCCF

In accordance with Action 2-1, Dr. Mike Mallin’s office with the University of North Carolina at Wilmington
(UNCW) continues to conduct regular surface water sampling to determine what effects the program’s
volume reduction efforts are having on the health of the creeks.
This plan objective concentrates heavily on the classification of local waters and the appropriateness of
current classifications considering today’s conditions. While not critical to the success of the plan at this
stage, as the plan continues to gain traction and improve water quality, reclassification will become a more
pressing concern.
Objective 3: Reduce the transport of bacteria from land to water by reducing and tracking volume
reduction:
3. Track the reduction
of the transport of
bacteria from land to
water

Action 3-1 Secure and budget funds for
retrofits in the Bradley Creek
watershed, deter-mine
volume that can be reduced
with funds, and track actual
reductions using
measurement tools
Secure funds years
1 & 2, design
retrofits year 3,
install and track
reductions years 4
& 5
City of Wilmington –Stormwater
Services; UNCW, SS, NC DWQ, NCCF
Action 3-2 Secure and budget funds for
retrofits in the Hewletts
Creek watershed, deter-mine
volume that can be reduced
with funds, and track actual
reductions using
measurement tools
Secure funds years
1 & 2, design
retrofits year 3,
install and track
reductions years 4
& 5
City of Wilmington –Stormwater
Services; UNCW, SS, NC DWQ, NCCF

Both Action 3-1 and Action 3-2 saw continued progress. This was accomplished through grants, community
partnerships, local rain barrel sales, and the HOWBMP contract program.
The North Carolina Coastal Federation’s (NCCF) grant for stormwater retrofits on UNCW’s campus was a
major contributor to exceeding the internal performance measure of 0.15-acre feet of volume reduction within
the Bradley Creek Watershed. The pervious retrofits in 2 parking lots on campus are designed to capture
22,180 cubic feet (165,917 gallons) of stormwater. This initiative, in addition to the other projects completed
within the Bradley Creek Watershed, helped achieve the volume reduction goal for the Bradley Creek
Watershed by 345%.
HOWBMP installed retrofits in the Bradley and Hewletts Creek Watersheds this year. There were 7 total
projects between 7 homeowners. For two cisterns and five rain garden installations, the volume reduction was
716 cubic feet (5356 gallons).
Due to increased advertising and, most likely, more people being home during the COVID-19 shutdowns,
there were a record number of rain barrels sold through the City of Wilmington and New Hanover County
joint Rain Barrel Sale. While they do not capture a significant amount of stormwater, there were a record
number of rain barrels reported within the Bradley and Hewletts Creeks Watersheds that added to volume
reduction totals.
Objective 4: Promote stormwater reduction efforts:

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4. Promote Stormwater
Reduction Efforts
Action 4-1 Promote use of GIS web
based retrofit Atlas
Each year City of Wilmington – Stormwater
Services, Engineering, Development
Services; WB, NCCF
Action 4-2 Investigate cost effective
methods of working with
landowners to disconnect
impervious surfaces
Year 1 & 2 NCCF, City of Wilmington, WB

Action 4-3 Promote LID retrofits within
private development
Each year City of Wilmington – Stormwater
Services, Engineering, Development
Services; WB, NCCF.
Action 4-4 Promote tree planting and
retention
Each year Wilmington Tree Commission; City of
Wilmington - Development Services,
Stormwater Services; Keep New Hanover
Beautiful, NCCF, Coop Extension, WB
Action 4-5 Promote stormwater
reduction measures on City
streets in future capital
improvement projects
Dependent on
Capital
Improvement
schedule
City of Wilmington - Stormwater
Services, Engineering, Streets Divisions,
Development Services; WB, NCCF
Action 4-6 Pursue strategy with NCDOT
to incorporate retrofits into
highway upgrades
Years 1 – 5 City of Wilmington - Development
Services, Stormwater Services; NCDOT,
NCCF, WB
Action 4-7 Promote LID retrofits in
future publicly funded
maintenance or
redevelopment of City owned
buildings, parks, parking lots,
and drainage systems
Based upon project
schedules
City of Wilmington – Engineering,
Stormwater Services, Community
Services, D Services; WB, NCCF
Action 4-8 Promote and assist with LID
retrofits at county schools
Ongoing based
upon efforts at
schools
NCCF, New Hanover County School
System, CCAP
Action 4-9 Encourage UNC-W to
develop campus wide master
plan to retrofit to reduce
stormwater volume
Year 3 City of Wilmington - Stormwater
Services, Development Services; UNCW,
NCCF
Action 4-10

Evaluate properties for
retrofit or restoration
potential.
Year 2 City of Wilmington - Stormwater
Services, Development Services; WB
Action 4-11 Evaluate existing stormwater
ponds on public/private property
for potential vol. reductions,
retrofit them if feasible
Years 3 - 5 City of Wilmington - Stormwater
Services; WB, NCCF

During the 19-20 fiscal year, a new visual map was created in accordance with Action 4-1 to highlight the
mapping capabilities of the GIS Atlas. It also provides a visual for the distribution of HOW Program projects
and gives website visitors an idea of how extensive the program is. The GIS Atlas has also been promoted
internally among City staff. Several tree plantings were able to be added to the database this year due to
collaboration between Community Services and Stormwater Services. Likewise, trees purchased by the HOW
Program will also be reported as part of a City-wide tree planting initiative.
A new development this year has been the Watershed Coordinator’s presence on the City’s Technical Review
Committee. This has opened an opportunity to discuss more green infrastructure practices while site plans are
still under review for approval which supports Actions 4-2, 4-3, and 4-4. While the suggestions are all
voluntary at this stage, it has been helpful to promote the HOW Program and introduce the realm of
possibilities to developers that may not have considered green infrastructure previously. Participating in the
TRC meetings is also helpful for tracking how much impervious surface coverage is being added to the
Bradley and Hewletts Creeks Watersheds, which can paint a picture for how the watersheds have changed
over the years and why water quality improvements may not be happening as quickly as desired.

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Action 4-4 has also been a major topic for the 19-20 fiscal year. Many City residents have expressed
frustrations over the number of trees that have been lost through development, particularly in light of all of
the trees lost due to recent major hurricanes. HOW staff continued its presence on the staff review workgroup
of the results from the Green Infrastructure Center (GIC) tree study grant. This year, staff ranked the
recommendations and presented the feasibility of each option to City Council. The Mayor also announced an
initiative to increase tree canopy coverage within City limits to be competitive with more forested cities.
The budget proposal included an amount designated towards development of an Urban Forestry Management
Plan which will be pursued next year. In the interim, the HOW Program has partnered with Community
Services to plant additional trees at Fire Station 9 (City property) and procured 52 trees to be planted at parks
within the Bradley and Hewletts Creeks Watersheds in the fall. The HOW Program also published an article
discussing how trees help treat and reduce stormwater runoff. Through that news article, the HOW Program
also advertised that trees can be funded through the HOWBMP funding program. The Watershed Coordinator
also did a virtual presentation to the North Carolina Urban Forest Council discussing the recent tree projects
and how trees can be incorporated into green infrastructure.
Objective 5: Form and maintain partnerships:
5. Form and Maintain
Partnerships

Action 5-1 Work with partners to
educate stakeholders
Years 1 – 5 City of Wilmington - Stormwater
Services, Development Services; NCCF,
New Hanover Soil & Water, WB
Action 5-2

Work with government
agencies and NGOs to secure
grants for retrofits and other
programs
Years 1 – 5 City of Wilmington – Stormwater
Services; Development Services; NCCF,
WB, Cape Fear Public Utilities
Action 5-3 Provide strategies and
policies for city departments
to carry out plan by
incorporating runoff
reduction strategies into the
CIP process.
Years 1 – 5 City of Wilmington - Stormwater
Services; Development Services, and
Finance Depts.; NCCF
Action 5-4 Promote use of atlas among
key City departments in their
routine business
Years 1 – 5 City of Wilmington - Stormwater
Services, Development Services; NCCF,
WB
Action 5-5

Promote existing technical
training opportunities to
advance plan
Years 1 – 5 Special training arranged by partners
using their own funds and grants, City of
Wilmington - Stormwater Services,
Development Services; WB, NCCF
Action 5-6

Work with UNCW on retrofit
projects
Years 1 – 5 grants, capital improvements
City of Wilmington - Stormwater
Services; UNCW, NCCF

Partnerships are one of the greatest strengths of the HOW Program and contributed to its continued growth
this year. HOW continued its partnerships with local news media outlets (WECT, WHQR, and Lamar
Billboards), NHSWCD, NCCF, UNCW, NC State Cooperative Extension, and members of the Wilmington
Tree Commission. The Wilmington Farmer’s Market at Tidal Creek Co-op, New Hanover County
Arboretum, and Airlie Gardens continued to be vital partners for outreach events and providing educational
opportunities to the community.
In accordance with Action 5-1, HOW attended several educational events with partners new and old. The
HOW Program continued to be a presence at the Wilmington Farmer’s Market, located within the Bradley
Creek Watershed. HOW also participated in Family Fun Night at Airlie Gardens and the Native Plant Festival
at the NHC Arboretum. New events this year included Wilmington Workshops on the Water hosted by 350
Wilmington and the Family Smart Start Festival hosted by Smart Start NHC. HOW also did a virtual
presentation to the local chapter of the Sierra Club about rain garden maintenance. The Earth Day Festival,
which is one of the biggest events the HOW Program attends, unfortunately did not occur in person this year

58

due to COVID-19 restrictions. A virtual Earth Day event was held instead and highlighted the HOW Program
as an event sponsor.
A new event that happened in October 2019 was a Rain Garden Maintenance Workshop at the NHC
Arboretum. The HOW Program and NC State Cooperative Extension co-hosted the event, which included
presentations and a hands-on maintenance session on a rain garden located on the Arboretum grounds. The
event was well-attended and received positive feedback from several of the participants.
The ongoing partnership with NCCF continues to fulfil Action 5-2, securing 319 grants for retrofits within the
Bradley Creek Watershed. The 319 UNCW grant continued to contribute to tremendous success for Action 5-
6 with the installation of pervious parking lot retrofits on campus. North Carolina State University (NCSU)
also approached the City this year with ideas for commercial retrofits within the Bradley Creek Watershed. A
319 grant application was submitted June 2020 and will hopefully be funded in the coming year.
Objective 6: Measure success and adapt plan based upon results:
6. Measure Success
and Adapt Plan Based
Upon Results
Action 6-1 Use atlas accounting system
to track progress toward
watershed goals.
Years 1 – 5 City of Wilmington - Stormwater
Services, Development Services; NCCF,
WB
Action 6-2 Work with SS, WB, and
UNCW to monitor water
quality status and trends
Years 1 – 5 City of Wilmington - Stormwater
Services, Development Services; NCCF,
WB, UNCW
Action 6-3 Conduct annual and five year
assessment of plan’s success
and modify plan as needed
Yearly City of Wilmington - Stormwater
Services, Development Services; NCCF,
WB, UNCW

Water quality is still being closely monitored by UNCW, in accordance with Action 6-2. However, there were
some contract complications that pushed the start date for monitoring activities back by nearly 6 months. The
most recent report, published in April 2020, shows that fecal bacteria are still a concern in both creeks for the
months that they were monitored. Though 1 station in Hewletts Creek and 1 station in Bradley Creek were
meeting state standards for shellfish harvest, all other stations exceed recreation and shellfish harvest
standards. It is also worth noting that because of contract issues at the start of the fiscal year, monitoring did
not occur during the warmer summer months in 2019.
To highlight the program’s progress through Action 6-1, the volume reduction internal performance measure
for Bradley Creek was exceeded by 345%. Hewletts Creek did not meet its volume reduction measure this
year, but still had 23 total projects implemented. For private homeowners, larger stormwater retrofits are not
always feasible, so volume reductions are often smaller in residential areas. Staff were not able to adjust the
volume reduction goals originally established in 2012 during the 19-20 fiscal year but will revisit them in 20-
21 and revise them to more accurately reflect the types of projects implemented through the program.
Awareness about the program continues to grow and participation is at an all-time high. The partnership with
NHSWCD will receive more funding in the coming year to install more projects and additional operating
funds will continue to fund projects on City properties. More awareness of the HOW Program is also
occurring internally, which will continue to support restoration efforts within the Bradley and Hewletts
Creeks Watersheds.
5. Information regarding North Carolina TMDLs

Information regarding North Carolina TMDLs is available at:

https://deq.nc.gov/about/divisions/water-resources/planning/modeling-assessment

59

APPENDICES

60

APPENDIX A: PROGRAM IMPLEMENTATION INCLUDING MODIFICATIONS AND
JUSTIFICATION

None for this reporting year.

61

APPENDIX B: PUBLIC EDUCATION AND OUTREACH

Included in this section:
• BMP Reporting Table
• Public Outreach, Education and Involvement Plan including program goals, description of target pollutants,
sources, and target audiences

DATE OF EVENT/
ACTIVITY EVENT/ACTIVITY AUDIENCE DELIVERED BY
(AGENCY)
METHOD OF DELIVERY /
MESSAGE
ATTENDANCE/
PARTICIPATION

BMP a. Define outreach/education program goals and objectives.
BMP b. Describe target pollutants and/or stressors
BMP c. Describe target audiences
BMP d. Describe residential and industrial/commercial issues
Outreach and education program goals, as well as a description of the target pollutants, sources/stressors, target audiences, and
residential/commercial issues, as well as key outreach messages are thoroughly identified in the city's Public
Outreach/Education/Involvement Plan, which is included in the Appendix. This plan is updated as necessary to reflect changes in
target audience characteristics, awareness, etc.

BMP e. Informational Web Site (www.wilmingtonnc.gov/stormwater)
Ongoing/Regular
Updates
Stormwater
Services website
General
public,
website
viewers
Stormwater
Services
Dedicated stormwater
website
www.wilmingtonnc.
gov/stormwater
8/13/19 City of Wilmington
website homepage
and social media
outlets
General public
Web Viewers
Social Media
Followers
Communications
Div.
News article - Drainage
Improvements at Williston
School to close portion of
10th St. temporarily
32,000 Facebook
Followers
24,100 Instagram
Followers
36,400 Twitter
Followers
10/24/19 City of Wilmington
website homepage
and social media
outlets
General public
Web Viewers
Social Media
Followers
Communications
Div.
News article - Hurricane
repairs to close portion of
Montgomery Avenue
32,000 Facebook
Followers
24,100 Instagram
Followers
36,400 Twitter
Followers
10/28/19 City of Wilmington
website homepage
and social media
outlets
General public
Web Viewers
Social Media
Followers
Communications
Div.
News article -Williston
Middle School drainage
improvement project now
complete
32,000 Facebook
Followers
24,100 Instagram
Followers
36,400 Twitter
Followers
12/10/19 City of Wilmington
website homepage
and social media
outlets
General public
Web Viewers
Social Media
Followers
Communications
Div.
News article - Crews
finishing up hurricane
repairs on Montgomery
Ave.
32,000 Facebook
Followers
24,100 Instagram
Followers
36,400 Twitter
Followers

62

12/18/19 City of Wilmington
website homepage
and social media
outlets
General public
Web Viewers
Social Media
Followers
Communications
Div.
News article - Statuses of
Major Hurricane Florence
Repairs (70 point repair
projects, River Road, etc)
32,000 Facebook
Followers
24,100 Instagram
Followers
36,400 Twitter
Followers
4/15/20 City of Wilmington
website homepage
and social media
outlets
General public
Web Viewers
Social Media
Followers
Communications
Div.
News article - An update
on major projects that are
continuing or ongoing
during Covid19
32,000 Facebook
Followers
24,100 Instagram
Followers
36,400 Twitter
Followers
4/25/20 Social Media
Outlets
General public
Web Viewers
Social Media
Followers
Communications
Div.
Virtual Earth Day
promotion
32,000 Facebook
Followers
24,100 Instagram
Followers
36,400 Twitter
Followers

BMP f. Distribute public education materials and information to identified target audiences and
user groups. For example, schools, homeowners, and/or businesses.
In addition to public outreach efforts in this category, the Stormwater Compliance Officer also distributes education materia ls to the
public and targeted user groups (i.e. pet owners, auto shops, restaurants, residents, etc) and issues NOVs and fines to citizens and
businesses that have been identified as non-compliant with the City's stormwater ordinances. Information about code enforcement
actions are included in the that section.
Annually 8th Grade
Enviroscape
Watershed
Presentations
All 8th Grade
NHC Schools
Science
Classes
Stormwater
Services
CFRW
NHSWCD
Classroom presentation
about watersheds, water
quality, nonpoint source
pollution, BMPs and
stewardship
68 classes
scheduled with 13
in-classroom
spring
presentations
cancelled due to
Covid19. Virtual
presentation link
sent to teachers.
2100 students
served
July - August
2019
Martin Luther King
Center
At risk youth
in summer
camps
Stormwater
Services
Different stormwater
educational activities each
week all summer.
Participants were given
stormwater educational
materials and promo
items.
30 participants
9/28/2019 LakeFest General public Stormwater
Services
Watershed Activity for
attendees with
educational stormwater
prizes given to each
participant.
600 attendees
10/25/2019 Pet Waste Signage
for Compliance
Program
Pet Owners
General
Public
Stormwater
Services
Rotating Signage program
to address pet waste
problems and complaints
in the city. Signs have
city pet waste ordinance
and fine information on
them. This year, we
started giving away pet
waste bag dispensers for
free on each sign.
60 additional pet
waste signs
purchased for
program outreach.

63

1/20/2020 Pet Waste Tidy
Bag Pet
Dispensers
Pet owners Stormwater
Services
Supplement to signage
program. Compliance
officer distributes bag
dispensers to pet owners
to encourage pick up and
proper disposal
250 tidy bag pet
waste dispensers
purchased.
2/8/2020 StriperFest
Education Day
General public Stormwater
Services
Interactive watershed
pollution activity for
participant with
educational stormwater
prizes.
Distributed 15 watershed
maps, 8 Stormwater is a
Dirty Word Brochures, 2
Pet Waste brochures, 2
Greenfield Lake
brochures
508 attendees
2/20/2020 Lower Cape Fear
Stewardship
Awards Program -
sponsorship
Realtors,
Developers,
Environmental
Agencies,
Politicians
Stormwater
Services
Sponsorship with the
Planning Department and
exhibit with stormwater
info and staff.

Stormwater/HOW
educational materials and
promo items distributed to
attendees.
75 attendees
2/23/2020 Monty's Home Pet
Expo
Pet owners NHSWCD Canines for Clean Water
booth - interactive event
where pet owners sign a
pledge to clean up after
their pet and submit a
photo of their pet to be
featured on our website
wilmingtonnc.gov/canines.
Free educational pet
waste goodie bags given
to every pledge signee
30 pledges signed
4/25/2020 Lower Cape Fear
Earth Day
Celebration -
virtual this year
Virtual festival
attendees,
general public
Stormwater
Services (SWS is
an annual sponsor
of the Lower Cape
Fear Earth Day
Festival)
Information about
stormwater and our major
sponsorship posted on
social media.
Virtual scavenger hunt
stormwater question-
random winner selected
to receive free rain barrel.
Virtual Earth Day
online. 500
estimated.

BMP g. Maintain Hotline/Help line
The Stormwater Pollution Prevention Hotline was established in January 2010 to field calls from the citizens, businesses, and city
employees regarding illicit discharges and other reports of stormwater pollution. The hotline phone # is 910-341-1020 and the web
reporting address is www.wilmingtonnc.gov/reportstormwaterpollution. Hotline/web reports are routed to the Stormwater Code
Compliance Officer who tracks, investigates, and responds to all hotline reports. Information regarding hotline reports is included in
the Enforcement Appendix section of this report and includes the number and nature of hotline phone/web reports. *In FY19/20, the
Report Stormwater Pollution hotline and web reporting tool experienced technical issues and was down for several
months until IT could remedy the issue. However, in that time period, pollution calls still came in to the Compliance
Officers and admin line, but were not "credited" to hotline and webform reporting.

64

Ongoing Stormwater Hotline
advertised using
various outreach
methods: truck
magnets, signs,
billboards,
presentations, etc.
General public Stormwater
Services
Hotline poster, website,
GTV-8 and promo items
(pens, magnets, sticky
notes) are used to raise
awareness of the
Stormwater Hotline
Hotline calls and
webform reports
vary each year.
More info can be
found in the
"Enforcement"
section of the
annual report.

BMP h. Implement Public Education & Outreach Program.
Media Advertising Campaigns
September 2 -
November 30,
2019
WECT-TV6
website, digital,
mobile and
targeted ad
campaign
General public
Mobile, digital,
and web
viewers
Stormwater
Services
Yard Waste Ads on
digital, mobile, and social
media:
• 23,442 Pre-roll video
ads
• 211,527 Targeted
display banner ads
• 215,474 social media
posts (FB)
Click thrus to "Get
Educated" stormwater
webpage
Target Audience:
General public
Ads Served:
450,443 on
website and
news/weather app
Ads Clicked: 4833
Engagement Rate:
1.07 (above the
national average)
Total cost: $4745
10/14/19 -
11/10/19
Lamar Digital
Billboard
Advertising
Motorists
Pedestrians
Stormwater
Services
Yard Waste pollution
digital billboards - "Keep
Your Leaves to Yourself"
Two locations - 1101 S.
College Road &
Wrightsville Avenue and
706 S. College Road &
Fountain Drive.
Target Audience:
General public
Reach: Motorists
Frequency:
Rotating billboard
shown for 8
seconds every
minute 24/7 using
rotating billboard
locations
Ads Served:
921,600
Total cost: $2000
Summer / Fall
2019 Issue;
Volume 11,
Issue 2
Going Green
Magazine
Magazine and
web viewers
Going Green
Publications
Magazine Ad -Don't forget
to Scoop the Poop ad
Target Audience:
Adults, General
public,
Environmental
groups
Reach &
Frequency: 8000
printed
March 16 - May
17, 2020
WECT-TV6
website, digital,
mobile and
targeted ad
campaign
General public
Mobile, digital,
and web
viewers
Stormwater
Services
Litter Prevention ads on
TV, digital, mobile, and
social media:
• 24 TV ads
• 7,779 Pre-roll video ads
• 45,003 Homepage
native ads
• 148,556 Targeted
display banner ads
• 149,005 targeted social
media ads (FB & Insta)
Click thrus lead to "Get
Educated" stormwater
webpage
Target Audience:
General public
Ads Served:
24 ads on TV
350,343 ads on
website,
news/weather
mobile app, and
targeted social
media posts
Ads Clicked: 1061
Engagement Rate:
.30% (within the
national average
range)
Total cost: $4755

65

April - May 2020 Lamar Digital
Billboard
Advertising
Motorists
Pedestrians
Stormwater
Services
Litter Prevention Billboard
"People Litter, Animals
Don't, Please Act Like
Animals".
Two locations - 1101 S.
College Road &
Wrightsville Avenue and
706 S. College Road &
Fountain Drive.
Target Audience:
General public
Reach: Motorists
Frequency:
Rotating billboard
shown for 8
seconds every
minute 24/7 using
rotating billboard
locations
Ads Served:
921,600
Total cost: $2000
March 15 - May
16, 2020
Local Voice
Wilmington
Radio &
Digital viewers
Stormwater
Services
Digital Advertising Litter
Prevention Campaign:

60 total 300x250 in-story
placement in the Local
News Section main page

60 total 300x250 digital
ad in afternoon headlines
newsletter

920,000 unique users
annually
Target Audience:
General public
Reach: 393,533
impressions
Click Thrus: 1074
Ads Served: 60
Newsletter
subscribers:
18,543
Total cost: $2,200
Ongoing Cape Fear Public
Utility Authority
(CFPUA)
General public
CFPUA
customer
service
visitors
Stormwater
Services
Provided CFPUA with
stormwater education
slides for their TV stations
at CFPUA customer
service locations
CFPUA visitors
Ongoing City Offices Employees
Visitors to city
offices
Stormwater
Services
Stormwater education
slides for city office's
Marlin Board streaming
TVs
City office
employees and
visitor
News Coverage
7/23/2019 WECT-TV6 Online
newspaper
readers
Radio
listeners
WECT News
reporter
Print and online
newspaper article - City of
Wilmington is looking for
stormwater workers
Stats:
-190, 390
households served
-3.67 million
monthly page
views
-2.92 million page
views in mobile
news app
8/7/2019 WECT-TV6 Online
newspaper
readers
Radio
listeners
WECT News
reporter
Print and online
newspaper article -
Stormwater repairs, Rail
Realignment take focus at
infrastructure-heavy
Wilmington council
meeting
Stats:
-190, 390
households served
-3.67 million
monthly page
views
-2.92 million page
views in mobile
news app
9/23/2019 WWAY-TV3 TV News
Online
website
WWAY Reporter TV News, website, social
media outlets - Toxic
Algae found in Wilmington
pond after death of dogs
Stats unavailable.

66

12/18/2019 WWAY-TV3 TV News
Online
website
WWAY Reporter TV News, website, social
media outlets - Repairs to
70 locations damaged
during Florence underway
Stats unavailable.
1/7/2020 Port City Daily Online
newspaper
readers
Radio
listeners
Port City Daily staff Online newspaper article -
Using trees to manage
stormwater: City council
hears Wilmington case
study
920,000 unique
website users
annually
1/15/2020 Star News Online Online
newspaper
readers
Radio
listeners
Star News reporter Print and online
newspaper article Can
Wilmington be a city of
trees?
Stats unavailable.
1/20/2020 WECT-TV6 Online
newspaper
readers
Radio
listeners
WECT News
reporter
Print and online
newspaper article -
Neighbors raise
stormwater concerns at
Echo Farms Development
Stats:
-190, 390
households served
-3.67 million
monthly page
views
-2.92 million page
views in mobile
news app
Social Media
Ongoing Posts on City of
Wilmington, NC
Facebook and
Twitter pages
Social media
viewers/
subscribers
City
Communications
Social media posts about
stormwater runoff, water
pollution, capital projects,
etc.
32,000 Facebook
Followers
24,100 Instagram
Followers
36,400 Twitter
Followers
Distributing promos/giveaways
Ongoing Public Meetings,
events, displays,
city buildings
General public Stormwater
Services
Distribute items or leave
in strategic locations
where citizens will pick
them up
Promote
stormwater
messages via
freebies/promos at
events such as
Earth Day,
Canines for Clean
Water, etc.
Ongoing Canines for Clean
Water program at
community pet
events (ie Rabies
Clinics, Pawz in
the Park, etc)
Pet owners Stormwater
Services
NHSWCD
Pet owners sign a pledge
to clean up after their pet
and submit a photo of
their pet to be featured on
our website
wilmingtonnc.gov/canines
Goodie bag
includes Canines
for Clean Water
pet bandana, pet
waste pick up
bags, pet waste
brochure, pens,
notepads
July - August
2019
Martin Luther King
Center
At risk youth
in summer
camps
Stormwater
Services
Stormwater educational
items distributed to
participants.
150 educational
items distributed
9/28/2019 LakeFest General public Stormwater
Services
Stormwater educational
items distributed to
participants.
35 educational
items distributed
11/12/2019 GIS Day UNCW
Students and
Faculty
Stormwater
Services
Stormwater educational
items distributed to
participants
58 educational
items distributed
11/26/2019 Stormwater
Maintenance Crew
Outreach
General public Stormwater
Services
Distributed stormwater
wallets to educational
crews to carry and hand
out the Stormwater
Compliance Officers
business cards
30 educational
items distributed

67

2/8/2020 StriperFest
Education Day
General public Stormwater
Services
Stormwater educational
items distributed to
participants
306 educational
items distributed
2/23/2020 Monty's Home Pet
Expo
Pet owners NHSWCD Canines for Clean Water
booth - interactive event
where pet owners sign a
pledge to clean up after
their pet and submit a
photo of their pet to be
featured on our website
wilmingtonnc.gov/canines
30 pledges signed
2/26/2020 Cool Women, Hot
Jobs
GLOW
Academy
Students
Stormwater
Compliance
Stormwater educational
wallets
50 educational
items distributed
3/3/2020 Stormwater
Decision Makers
Summit
Stormwater
managers and
professionals
Stormwater
Manager
Watershed
Coordinator
Stormwater brochures
and giveaways
68 educational
items distributed
4/25/2020 Lower Cape Fear
Earth Day
Celebration -
virtual this year
Virtual festival
attendees,
general public
Stormwater
Services (SWS is
an annual sponsor
of the Lower Cape
Fear Earth Day
Festival)
Information about
stormwater and our major
sponsorship posted on
social media.
Virtual scavenger hunt
stormwater question-
random winner selected
to receive free rain barrel
1 rain barrel raffled
off to participants
Annually 8th Grade
Enviroscape
Watershed
Presentations
All 8th Grade
NHC Schools
Science
Classes
Stormwater
Services
CFRW
NHSWCD
Classroom presentation
about watersheds, water
quality, nonpoint source
pollution, BMPs and
stewardship
68 classes
scheduled with 13
in-classroom
spring
presentations
cancelled due to
Covid19. Virtual
presentation link
sent to teachers
that missed in-
person instruction.
2100 students
served
Local Cable Access (GTV-8) & City's YouTube Channel
Airs on rotating
schedule
GTV-8 City's cable
access channel
stormwater
programming
(slides)
Cable access
TV viewers
Stormwater
Services
GTV-8
Monthly rain barrel sale to
the public (updated
content to reflect changes
due to Covid-19)
Inform public about
opportunity to
purchase reduced
cost rain barrels
every month
Airs on rotating
schedule
GTV-8 City's cable
access channel
stormwater
programming
(slides)
Cable access
TV viewers
Stormwater
Services
GTV-8
Re-route your downspout
slideshow
Inform public about
re-routing
downspouts to let
water soak in,
instead of runoff
Airs on rotating
schedule
GTV-8 City's cable
access channel
stormwater
programming
(video slideshow)
Cable access
TV viewers
Stormwater
Services
GTV-8
Shortnose Sturgeon
narrated slideshow
Inform public about
the Shortnose
Sturgeon, an
endangered
species in the
Cape Fear River
Airs on rotating
schedule
GTV-8 City's cable
access channel
stormwater
programming
(slides)
Cable access
TV viewers
Stormwater
Services
GTV-8
Pet waste ordinance
slideshow, detailing
ordinance rules and fines
Inform public of pet
waste ordinance

68

Airs on rotating
schedule
GTV-8 City's cable
access channel
stormwater
programming
(slides)
Cable access
TV viewers
Stormwater
Services
GTV-8
Yard waste ordinance
slideshow, detailing
ordinance rules and fines
Inform public of
yard waste
ordinance
Airs on rotating
schedule
GTV-8 City's cable
access channel
stormwater
programming
(slides)
Cable access
TV viewers
Stormwater
Services
GTV-8
Stormwater hotline info
slideshow
Inform public of
water
pollution/illicit
discharge and
hotline to report
pollution
Airs on rotating
schedule
GTV-8 City's cable
access channel
stormwater
programming
(slides)
Cable access
TV viewers
Stormwater
Services
GTV-8
Stormwater Poster
slideshow
Inform public about
hotline, pet waste,
yard waste, and
where runoff
drains
Airs on rotating
schedule
GTV-8 City's cable
access channel
stormwater
programming
(PSA)
Cable access
TV viewers
Stormwater
Services
GTV-8
:30 second PSA Hard to Train a
Human Pet Waste
PSA 2014
(refilmed in Hi-Def)
Airs on rotating
schedule
GTV-8 City's cable
access channel
stormwater
programming
(PSA)
Cable access
TV viewers
Stormwater
Services
GTV-8
:30 second PSA Yard Waste PSA
2014
Airs on rotating
schedule
GTV-8 City's cable
access channel
stormwater
programming
(PSA)
Cable access
TV viewers
Stormwater
Services
GTV-8
:30 second PSA Stormwater
Journey Animated
PSA
Airs on rotating
schedule
GTV-8 City's cable
access channel
stormwater
programming
(PSA)
Cable access
TV viewers
Stormwater
Services
GTV-8
:30 second PSA Not your Ashtray
PSA
Airs on rotating
schedule
GTV-8 City's cable
access channel
stormwater
programming
(PSA)
Cable access
TV viewers
Stormwater
Services
GTV-8
:15 second PSA and
:30 second PSA
Life of Litter PSA
CCTV & Marlin Information Boards
Airs on rotating
schedule
GTV-8 marlin
information boards
Employees Stormwater
Services
Stormwater education
slides
Rain Barrel slides
Stormwater Basics PSA
Employees and
visitors to city
offices
Airs on rotating
schedule
Cape Fear Public
Utility Authority
(CFPUA) CCTV
CFPUA
viewers
Stormwater
Services
Stormwater education
slides
Rain Barrel slides
Stormwater Basics PSA
Employees and
visitors to CFPUA
offices
Brochures, Displays, Signs, Welcome Packets, Pamphlets
Ongoing
Enforcement
Activity
Pet Waste Signage
Program & Tidy
Bag Dispenser
Giveaways
Pet owners Stormwater
Services
Continued program to
deploy educational pet
waste signage in city
easements where pet
owners walk their dogs
Signage deployed
to problem
locations
throughout the city
on rotating basis.
Pet waste bag
dispensers posted
with signs for the
public to take.
7/1/2019 Stormwater
Services brochures
delivered to
CFPUA
CFPUA /
Stormwater
customers
Stormwater
Services
Two CFPUA Offices
received updated
Stormwater Services
brochures to distribute to
customers
2750 brochures

69

Newsletters
Spring 2020 Stormwater Watch
Newsletter Insert
included in
Citywide Public
Information Report
Newsletter
City residents
Special events
Stormwater
Services
Communications
Div.
UNCW Annual Water
Quality Report including
articles about trees and
stormwater, and tree
benefits graphic.
40,000+
newsletters mailed
to city residents
Grant Projects
EPA 319 CFRW
Grant for
Jumping Run
Branch tributary
of Greenfield
Lake
Greenfield Lake Stormwater
Services
CFRW
UNCW
Moffatt &
Nichol
Grant to enhance a
wet pond to filter
nutrients before
emptying into
Greenfield Lake
Collaboration with CFRW,
UNCW, Moffatt & Nichol,
and COW Stormwater
Services to improve the
Greenfield Lake
Watershed
Phase 1 grant
project slated thru
2022.
Developed Grant
Data Sheet &
Jumping Run
Branch Signage
EPA 319 NCCF
Grant for UNCW
BMP
installations in
Bradley Creek
Bradley Creek Stormwater
Services
NC Coastal
Federation
Grant to install
BMPs in Hewletts
and Bradley Creek
Watersheds
Collaboration with NCCF
and UNCW to implement
projects that align with the
Bradley & Hewletts Creek
Watershed Restoration
plan
BMP projects
slated for
installation thru
2020
Ongoing Watershed
restoration plan for
Hewletts and
Bradley Creeks,
now being
implemented by
Watershed
Coordinator
Hewletts &
Bradley Creek
watershed
residents and
businesses
Partners:
Stormwater
Services
NC Coastal
Federation
Town of
Wrightsville Beach
Withers and
Ravenal
UNCW
Heal Our Waterways
program implementation.
See TMDL section of
report for status of
restoration plan
implementation
Watershed
restoration plan
implementation
began in 2013.
Program is called
Heal Our
Waterways
Participation on Boards/Committees
Quarterly
Meetings
NC of Natural &
Cultural Resources
appointment
NC Aquarium
at Fort Fisher
Stormwater
Education Program
Manager
Advisory Committee
Appointment
Reappointed to 3-
year term, thru
2022
Quarterly
Meetings
New Hanover
County Watershed
Roundtable
Local water
quality
agencies,
government,
NGOs
Stormwater
Education Program
Manager
Participation in
collaborative meeting
Ongoing
Monthly
Meetings
NHC Tree Group NH County
Soil & Water
Stormwater
Education Program
Manager
Participation in
collaborative meetings to
encourage tree canopy in
the entire county
Ongoing
Employee Trainings
8/6/2019 Guidelines for
Excellence in EE
EE
Certification
Stormwater
Education Program
Manager
Guidelines for Excellence
in EE Workshop to attain
CEs for EE Recertification
Held at Airlie
Gardens
7/17/2019 IDDE/Stormwater
Presentation for
Code Enforcement
Staff
Engineering
Staff
Compliance Officer Illicit Discharge Detection
& Elimination
8 attendees
10/13/2019 IDDE/Stormwater
Presentation for
Stormwater Staff
Engineering
Staff
Compliance Officer Illicit Discharge Detection
& Elimination AND ???
49 attendees
Weekly Update Articles for City Council / City Staff / Media
Weekly Weekly Email
Update
City Council
Employees
Media
Various city staff Weekly update of city
news, events, projects,
etc.
Stormwater
information was
included in 9
Weekly Updates
Citizen Contacts
Ongoing/
regularly
Stormwater office
via phone, email or
walk-in
Citizens/
Businesses
Stormwater
Services
Responses to requests for
information, literature, etc.
Information
provided regarding
specific nature of
contact

70

LEGEND:
COW = City of Wilmington
NHSWCD = New Hanover Soil & Water Conservation District
CFPUA = Cape Fear Public Utility Authority
CFRW = =Cape Fear River Watch
WECT-TV6 = NBC station
CUMULUS = radio stations
NCSU = NC State University
FB = Facebook
HOW = Heal Our Waterways program

71

NPDES
Public Outreach & Education
&
Public Involvement & Participation

Updated 2019

72

Table of Contents
NPDES PERMIT: PUBLIC EDUCATION & OUTREACH (SECTION B) ...................................................
GOALS & OBJECTIVES FOR PUBLIC EDUCATION & OUTREACH:.........................................................
NPDES PERMIT: PUBLIC INVOLVEMENT & PARTICIPATION (SECTION C) ..........................................
GOALS & OBJECTIVES FOR PUBLIC INVOLVEMENT & PARTICIPATION: ..............................................
OVERVIEW .........................................................................................................................................
CITY OF WILMINGTON’S OUTREACH & PARTICIPATION PROGRAM....................................................
TARGET POLLUTANTS, SOURCES, AND AUDIENCES ...........................................................................
TARGET POLLUTANT: FECAL COLIFORM BACTERIA (DOMESTIC AND WILD ANIMAL WASTE) ...........
TARGET POLLUTANT: NUTRIENTS (FERTILIZERS, YARD WASTE) ......................................................
TARGET POLLUTANT: SEDIMENT (SAND, DIRT, GRAVEL, CLAY, SOIL PARTICLES) .............................
TARGET POLLUTANT: CHEMICALS (PESTICIDES, PRESSURE WASHING AND CLEANING SOAPS) ..........
TARGET POLLUTANT: LITTER (PLASTIC, PAPER, CIGARETTE BUTTS, ETC.) ........................................
TARGET POLLUTANT: VEHICLE POLLUTION (VEHICLE FLUIDS, WASHING SOAPS/DETERGENTS) ........
REFERENCES CITED ...........................................................................................................................

73

NPDES PERMIT: PUBLIC EDUCATION & OUTREACH (SECTION B)
1. Objectives for Public Education and Outreach
Distribute educational materials to the community or conduct equivalent outreach
activities addressing impacts of storm water discharges on water bodies and the steps
the public can take to reduce pollutants in storm water runoff.
2. BMPs for Public Education and Outreach
The permittee shall implement the following BMPs to meet the objectives of the Public
Education and Outreach Program and shall notify the Division prior to modification of any
goals.

BMP Measurable Goals
a. Goals and Objectives Define goals and objectives of the Local Public Education and
Outreach Program based on community wide issues.
b. Describe target pollutants
and/or stressors
The permittee shall maintain a description of the target
pollutants and/or stressors and likely sources.
c. Describe target audiences The permittee shall maintain a description of the target
audiences likely to have significant storm water impacts and
why they were selected.
d. Describe residential and
industrial/commercial issues
The permittee shall describe issues, such as pollutants, likely
sources of those pollutants, impacts, and the physical attributes
of stormwater runoff, in their education/outreach program.
e. Informational Web Site The permittee shall promote and maintain, an internet web site
designed to convey the program’s message.
f. Distribute public education
materials to identified target
audiences and user groups.
The permittee shall distribute stormwater educational material to
appropriate target groups (ex.: schools, homeowners, and/or
businesses). Instead of developing its own materials, the
permittee may rely on Public Education and Outreach materials
supplied by the state, and/or other entities through a cooperative
agreement, as available, when implementing its own program.
g. Maintain Hotline/Help line The permittee shall promote and maintain a stormwater
hotline/helpline for the purpose of public education and outreach.
h. Implement a Public Education
and Outreach Program.
The permittee’s outreach program, including those elements
implemented locally or through a cooperative agreement, shall
include a combination of approaches designed to reach the target
audiences. For each media, event or activity, including those
elements implemented locally or through a cooperative
agreement the permittee shall estimate and record the extent of
exposure.

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GOALS & OBJECTIVES FOR PUBLIC EDUCATION & OUTREACH:

BMP (a, b, c, d) Define program goals, and describe target pollutants and/or stressors,
target audiences, and residential and industrial/commercial issues.
Goal ▪ Define goals and objectives of the Local Public Education and Outreach
Program based on community wide issues.
▪ Maintain a description of the target pollutants and/or stressors and likely
sources, a description of the target audiences likely to have significant
storm water impacts and why they were selected,
▪ Describe issues, such as pollutants, likely so u r c e s of those pollutants,
impacts, and the physical attributes of stormwater runoff, in their
education/outreach program.
Implementation Responsibility ▪ City of Wilmington Stormwater Services – Education Program Manager
▪ Heal Our Waterways Program – Watershed Coordinator
Implementation Schedule ▪ The outreach/education and public involvement/participation goals and
pollutants, audiences, issues are described at length in the section
(below). Staff will update the plan as audiences change, become more
educated, etc.
Measurement ▪ Update each year, if necessary.

BMP (e) Informational Stormwater Website
Goal ▪ Update and regularly maintain the Stormwater Services and Heal Our
Waterways websites to include bi-monthly updates to the News section
and updates and/or review for every website page every 90 days. Add
educational materials as necessary.
▪ www.wilmingtonnc.gov
▪ www.healourwaterways.org
Implementation Responsibility ▪ City of Wilmington Stormwater Services – Education Program Mgr.
▪ Heal Our Waterways Program – Watershed Coordinator
Implementation Schedule ▪ Updates to News Section – Bi-Monthly
▪ Review and update every page on website – every 90 days
Measurement ▪ News section updated every other month.
▪ Content updated and/or reviewed on each website page every 90 days.
▪ Working with the city’s Public Information Office, Stormwater Services
will obtain stats for the dedicated website pages including specific
Outreach/Education pages.

BMP (f, h) Enviroscape Watershed Education Program (school presentations)
Goal ▪ Deliver presentations to every 8th grade middle school science class in
New Hanover County Schools each school year – approximately 69-75
classes per year serving 2,200 students
Implementation Responsibility ▪ City of Wilmington Stormwater Services – Education Program Mgr.
coordinates program and city delivers 1/3 of total presentations annually
▪ Cape Fear River Watch - delivers 1/3 of total presentations annually
(under contract)
▪ New Hanover Soil & Water Conservation District - delivers 1/3 of total
presentations annually (under contract)
Implementation Schedule ▪ Deliver presentations in coordination with NHCS Science Coordinator
and fulfilling the schedule established by the school system.
Measurement ▪ At the end of each school year, tally:
- Number of middle schools visited
- Number of classroom presentations given
- Number of students served
- Number of educational materials distributed to teachers and/or
students in support of the program.

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BMP (f, h) Pet Waste (Fecal Coliform) Education / Canines for Clean Water
Goal ▪ Increase awareness about pet waste/fecal coliform bacterial pollution and
the City’s pet waste ordinance by staffing the Canines for Clean Water
(C4CW) booth at three pet-related events each year and recruiting pet
owners to sign the C4CW Pet Waste Pledge.
Implementation Responsibility ▪ City of Wilmington Stormwater Services – Education Program Mgr.
▪ Heal Our Waterways Program – Watershed Coordinator
▪ New Hanover Soil & Water Conservation District (under contract)
Implementation Schedule ▪ Events occur throughout the year and largely depend on community
organizations that schedule each community event and venue.
Measurement ▪ Each fiscal year, tally:
- Name, date, location of each pet-related event
- Number of people in attendance at each event
- Number of pet owners that signed the Pet Waste Pledge
- How many attendees received educational materials or promo items
(ie pet waste goodie bags

BMP (f, h) Stormwater 101 Outreach Presentations
Goal ▪ Conduct a minimum of two Stormwater 101 education presentations each
fiscal year to civic groups such as HOAs, businesses, college students,
developers, or during watershed-wide meetings.
Implementation Responsibility ▪ City of Wilmington Stormwater Services – Education Program Mgr.
▪ Heal Our Waterways Program – Watershed Coordinator
▪ New Hanover Soil & Water Conservation District (under contract)
Implementation Schedule ▪ Staff markets and schedules presentations throughout the year, dependent
on the group served and their available schedule.
Measurement ▪ Each fiscal year, tally:
- Name, date, location of each event/presentation
- Number of people in attendance at each presentation
- How many attendees viewed or received educational materials
- Number of promo/giveaway items distributed to attendees

BMP (f, h) Stormwater Events & Promotional Giveaways
Goal ▪ Participate in community events to engage and provide stormwater
education and promo/giveaway items to citizens & businesses.
Implementation Responsibility ▪ City of Wilmington Stormwater Services – Education Program Manager
▪ Heal Our Waterways Program – Watershed Coordinator
▪ Cape Fear River Watch
▪ New Hanover Soil & Water Conservation District
Implementation Schedule ▪ Ongoing, events occur throughout the year
Measurement ▪ Each fiscal year, tally:
- Name & Date of each event attended
- Number of events attended in the fiscal year
- Number of people in attendance at each event
- How many attendees viewed or received educational materials at
each event
- Number of promo/giveaway items distributed at each event

BMP (f, h) Paid Stormwater Media Campaigns
Goal ▪ Conduct a fall and spring paid media campaign on WECT-TV (NBC)
focused on a stormwater pollutant (ie pet waste, litter, lawn care, general

76

stormwater overview, etc) aiming for 200,000 ads served on mobile and
digital platforms (campaign dependent)
Implementation Responsibility ▪ City of Wilmington Stormwater Services – Education Program Manager
▪ Heal Our Waterways Program – Watershed Coordinator
Implementation Schedule ▪ Meet with WECT media reps to design campaigns and associated ads for
each campaign. Use each campaigns stats to improve on the next
campaign.
Measurement ▪ At the end of the fiscal year, obtain data from WECT showing:
- Number of ads served on digital/mobile platforms
- Engagement rate at or above the national average (if applicable)
- Reach and frequency (if airing specifically on TV)

BMP (f, h) Environmental Field Day Events
Goal ▪ Organize and facilitate at least 2 Environmental Field Days a year
serving an entire grade at a New Hanover County School.
Implementation Responsibility ▪ New Hanover Soil & Water Conservation District (under contract)
Implementation Schedule ▪ Work with individual school teachers and administration to schedule
each field day
Measurement ▪ For each field day:
- School served
- Grade served
- Number of students involved in field day

BMP (g) Hotline
Goal ▪ Maintain, promote, and respond to the city’s “Report Stormwater
Pollution” hotline and web reporting form.
Implementation Responsibility ▪ Stormwater Compliance Officer (tracks & responds)
▪ Stormwater Specialist (responds to reports in Compliance Officer’s
absence)
▪ City of Wilmington Stormwater Services – Education Program Mgr.
(ensure hotline & webform functionality and promotes)
Implementation Schedule ▪ Ongoing/Continuous promotion of hotline/webform
Measurement ▪ Stormwater Compliance Officer tracks and responds to all hotline calls
and webform reports. At the end of each fiscal year, a tally for each
hotline report is provided and compared to previous year totals to help
gauge outreach and compliance efforts.

77

NPDES PERMIT: PUBLIC INVOLVEMENT & PARTICIPATION (SECTION C)
1. Objectives for Public Involvement and Participation
Comply with State and local public notice requirements when implementing a public
involvement and participation program.

2. BMPs for Public Involvement and Participation
The permittee shall implement the following BMPs to meet the objectives of the Public
Involvement and Participation Program and shall notify the Division prior to modification of any
goals.

BMP Measurable Goals
a. Volunteer
community
involvement
program
The permittee shall include and promote volunteer opportunities
designed to promote ongoing citizen participation.
b. Mechanism for
Public involvement
The permittee shall provide and promote a mechanism for public
involvement that provides for input on stormwater issues and the
stormwater program.
c. Hotline/Help line The permittee shall promote and maintain a hotline/helpline for
the purpose of public involvement and participation.

78

GOALS & OBJECTIVES FOR PUBLIC INVOLVEMENT & PARTICIPATION:

BMP (a) Storm Drain Marking Program
Goal ▪ Do two storm drain marking events resulting in 28 total drains marked
and at least 10 total community volunteers by the end of the fiscal year.
Distribute educational doorhangers to residents and businesses each
marking event. (Note: Storm drain marking is weather dependent for
volunteers, temperature, and adhesive).
Implementation Responsibility ▪ City of Wilmington Stormwater Services – Education Program Mgr.
▪ Cape Fear River Watch (under contract)
▪ New Hanover Soil & Water Conservation District (under contract)
Implementation Schedule ▪ During the fiscal year, as groups are recruited and weather conditions
permit
Measurement ▪ At the end of the year, tally:
- Date
- Number of drains marked
- Indicate drain specific marker (Drains to River OR Drains to
Waterway)
- Name of volunteer organization that participated
- Number of volunteers at each event
- Number of educational doorhangers distributed to community

BMP (a) Stream / Watershed Cleanups
Goal ▪ Coordinate 10 annual volunteer cleanups of city watersheds/creeks (1 per
month with the exception of July and December).
Implementation Responsibility ▪ Cape Fear River Watch (under contract)
Implementation Schedule ▪ Monthly, except July & December
Measurement ▪ Each cleanup, report on:
- Specific creek/watershed and area cleaned
- Number of bins or bags of trash collected
- Number of bins or bags of recycling collected
- Number of volunteers
- Number of volunteer hours contributed
- Number of stream miles cleaned

BMP (a) Rain Barrel Sale
Goal ▪ Implement monthly rain barrel sale for the public to promote stormwater
reduction and water conservation. Also, survey buyers to record and
educate them about the watershed they live in.
Implementation Responsibility ▪ City of Wilmington Stormwater Services
▪ New Hanover Soil & Water Conservation District (under contract)
Implementation Schedule ▪ Currently, the sale is held monthly, although the frequency may change
in the future.
Measurement ▪ At the end of the fiscal year, tally:
- Number of rain barrels sold
- Type of rain barrels sold (ie 60-gallon, 80 gallon)

79

BMP (a) CreekWatchers Volunteer Monitoring Program
Goal ▪ Conduct a volunteer CreekWatchers Monitoring program and submit
reports to city every other month, as well as alert Stormwater Services to
problem areas as they are observed.
Implementation Responsibility ▪ Cape Fear River Watch (under contract)
Implementation Schedule ▪ Two volunteer reports submitted every August, October, December,
February, April & June. Compliance Officer will respond as necessary to
problem areas
Measurement ▪ Every other month, review volunteer CreekWatcher reports for:
- Creek Appearance
- Odor
- Algae Presence: Color, Texture, Amount
- Bank Stability
- Turbidity
- Creek Flow
- Creek Shade
- Biodiversity
- Litter Presence
- Surrounding Land Use
- Other noted observations or issues
- Photo documentation

BMP (b) Public Notice/Input/Meetings
Goal ▪ Provide an opportunity for the public to offer input or learn about
stormwater projects/issues through public meetings and public notices to
citizens and businesses.
Implementation Responsibility ▪ Stormwater Services Manager
▪ Stormwater Engineer
Implementation Schedule ▪ As stormwater projects come to fruition or as community stormwater
issues dictate.
Measurement ▪ At the end of the fiscal year, tally:
- Number of public notices distributed and distribution method
- Topic of notice
- Number of public meetings held
- Meeting topic
- Number of attendees
- Number of materials/promotional items distributed & what they were
- Actions taken as a result of a stakeholder meeting

BMP (c) Hotline
Goal ▪ Maintain, promote, and respond to the city’s “Report Stormwater
Pollution” hotline and web reporting form.
Implementation Responsibility ▪ Stormwater Compliance Officer (tracks & responds)
▪ Stormwater Specialist (responds to reports in Compliance Officer’s
absence)
▪ City of Wilmington Stormwater Services – Education Program Mgr.
(ensure hotline & webform functionality and promotes)
Implementation Schedule ▪ Ongoing/Continuous promotion of hotline/webform
Measurement ▪ Stormwater Compliance Officer tracks and responds to all hotline calls
and webform reports. At the end of each fiscal year, a tally for each
hotline report is provided and compared to previous year totals to help
gauge outreach and compliance efforts.

80

OVERVIEW
Stormwater runoff is water from rain or irrigation that flows over land and into local creeks, streams
and waterways. According to the US Environmental Protection Agency (EPA), stormwater runoff is
the #1 source of surface water pollution.
Impervious surfaces are hard surfaces that water cannot penetrate, such as driveways, streets, parking
lots and rooftops, which prevent stormwater runoff from naturally soaking into the ground. Instead,
runoff flows over these surfaces picking up pollutants such as pet waste bacteria, auto fluids,
fertilizers, pesticides, litter, and yard debris and carries them through the stormwater drainage system,
directly into waterways.
In Wilmington, runoff travels through a complex, interconnected system of storm drains, pipes,
ditches, creeks and other natural and man-made features. In Wilmington, the storm drainage system
consists of approximately:
• 17,601 storm drains, manholes, and other structures
• 298 miles of pipes/culverts
• 168 miles of open drainage (ditches and channels)
• 38 acres of retention ponds, infiltration basins, and lakes including Randall Pond, Silver
Stream Pond, and Greenfield Lake
• 110 acres of stormwater BMPs such as Kerr Avenue Wetland, Park Avenue Bioretention Area,
Wade Wetland, Silver Stream Pond, Independence Pond, the Stormwater Demonstration Site
in Anne McCrary Park, etc.

This plan for Public Education and Outreach and Public Participation and Involvement is a component
of the City of Wilmington’s Comprehensive Stormwater Management Plan (hereinafter referred to as
Stormwater Plan), as required by the State of North Carolina Department of Environment and Natural
Resources Division of Water Quality Permit No. NCS000406. This federal stormwater permit
authorizes the City of Wilmington to discharge stormwater from a municipal separate storm sewer
system (MS4) to the receiving waters of the State within the Cape Fear River and White Oak River
Basins, under Environmental Protection Agency’s National Pollutant Discharge Elimination System
(NPDES) Program.

Public education and participation are essential tools to develop awareness, stewardship, and behavior
change for stormwater pollution issues in the City of Wilmington. By successfully reaching out to
citizens and businesses, we can reduce stormwater pollution in our local surface waters, preserving
them as a healthy and beautiful resource for our area.

As required by the NPDES Permit, the City of Wilmington’s Stormwater Plan must detail the City’s
outreach program for the five-year term of the stormwater permit. This document serves as the
Outreach and Education and Public Involvement Plan.

Since 1993, scientists at the UNC Wilmington Center for Marine Science Research have been
assessing the water quality of Wilmington’s major creeks and waterways. Approximately 22 sampling
sites assess the water quality of 10 of Wilmington’s creeks, as well as Greenfield Lake, and the Cape
Fear River. The findings are reported annually and serve as a valuable tool to gauge changes in water
quality in the area and guide our outreach/education/involvement efforts.

81

In addition, the City of Wilmington has established long-standing contracts with Cape Fear River
Watch & New Hanover Soil & Water Conservation District, which enables us to robustly satisfy our
BMPs and program goals/objectives.

CITY OF WILMINGTON’S OUTREACH & PARTICIPATION PROGRAM
The mission of City of Wilmington Stormwater Services is to provide comprehensive
management of the stormwater drainage system in order to protect our community and the
environment.
The City of Wilmington Stormwater Services strives to improve local water quality by creating
awareness of stormwater runoff issues ultimately resulting in behavior change through public
education, outreach, and community involvement.

Our program educates citizens, businesses, and employees about the stormwater drainage system,
sources of stormwater pollution, the impacts of stormwater pollution on local waterways, and what
we can do as a community to prevent and reduce stormwater pollution through stewardship and
community action. Our program complies with the City of Wilmington’s NPDES federal
stormwater permit.

Our program is based on the principle of social marketing which is broadly defined as “using
marketing principles and techniques to communicate and influence a target audience to voluntarily
change a behavior for the benefit of individuals, groups, or society as a whole.”

Best practice for developing outreach and education campaigns follows the steps below as
illustrated in the EPA’s Getting in Step: A Guide for Conducting Watershed Outreach Programs,
3rd Edition:
1) Identify Driving Forces, Establish Goals, and (SMART) Objectives
2) Identify the Target Audience(s)
3) Create your Message
4) Package your Message (format)
5) Distribute your Message
6) Evaluate your Outreach Plan/Campaign

Once driving forces/goals/objectives are developed, identifying and analyzing the target audience
is one of the most important steps for developing an outreach/education campaign. Target
audiences are commonly identified by demographics, activities, occupation, location, current
knowledge, attitudes and beliefs, behavior patterns, social/cultural behaviors, etc.

It is also important to identify any potential barriers to adoption of stormwater-friendly behaviors
within the target audience. Barriers can be physical, economic, psychological, time,
inconvenience, lack of awareness, etc. For instance, some pet owners think leaving pet waste on
the ground is a natural fertilizer, without realizing the negative bacterial impacts on water quality
and public health. Barriers should be addressed by your plan so that they are minimized or
removed and the benefits to behavior change are positively conveyed.

82

Packaging/formatting and distributing your campaign messages are vital to achieving success with
your campaign. The target audience should always be strongly considered when determining the
appropriate methods to reach them with campaign messages. Formats and distribution methods
range from mass media outlets, large events and field trips to more intimate formats such as focus
groups, neighborhood meetings and presentations, as well as print materials, giveaways, websites,
and social media platforms.

For each of the identified pollutants in our plan, outreach messages will be created/adapted,
packaged, and distributed for each specific target audience at the time of outreach. It is also
important to form partnerships and collaborations whenever possible, to jointly work on
outreach/education campaigns with other agencies that have similar goals.

Evaluating your outreach programs and activities is extremely important for determining success,
areas for improvement or adjustment, and future directions for your program. “The success of
outreach programs depends on how well they’re conceived, planned, implemented, and adapted.
Developing solid objectives and determining the appropriate target audience at the start is key to
measuring success.” Building evaluation tools, like those suggested below, into your outreach
campaign at the beginning, along the way, and at the conclusion, is important for adapting your
program so that it is successful.
• Process Evaluations involve evaluating the campaign and components during
implementation (ie budget, schedules, resources, staffing, activities, costs, materials, etc.)
• Impact Evaluations help you determine if you’ve met or impacted the goals and objectives
of the program and measure the impact of the campaign on the target audience (ie pre-and
post surveys, Google Analytics, water quality improvement, social indicators/behavior
changes, increased awareness, changed attitudes, reduced barriers, etc.)
• Contextual Evaluations include indicators of how the campaign/program impacts the
community, economy, politics, perceptions, cultural factors, etc.
• Observation includes monitoring audiences for changes in observed behavior (ie pet
owners cleaning up after pets, lawn care companies not blowing yard waste into streets,
etc.)

Our program addresses the following concepts as a basis for outreach/education efforts and public
involvement/participation:
▪ Awareness is the first step to behavior change.
▪ Our waterways are important for many reasons including quality of life, tourism, the economy,
recreation, aquatic habitat for many species, nurseries for seafood, to sustain life, etc.
▪ Polluted stormwater runoff flows directly into local waterways where it impacts overall water
quality, aquatic habitat, shellfish harvesting, recreational water quality and access, and
drinking water resources, etc.
▪ Storm drains and drainage conveyances (i.e. swales, ditches, pipes, etc.) carry water directly to
local waterways without any treatment. Only rain should go down the storm drain.

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▪ Impervious surfaces increase the speed and volume of polluted stormwater runoff entering the
stormwater drainage system and waterways.
▪ More impervious surfaces, means more degraded water quality.
▪ The quality and amount of polluted stormwater runoff entering local waterways can be
mitigated by installing BMPs (Best Management Practices). BMPs are any action or on-the-
ground practice that reduces the amount of stormwater and pollution flowing into waterways.
BMPs such as rain gardens, rain barrels, grassy swales, pervious pavement, and re-routing
downspouts to grassy areas allow stormwater runoff to soak into the ground and be cleaned
and filtered naturally.
▪ Plants, shrubs, trees, and other vegetation greatly reduce stormwater pollution by absorbing
and filtering stormwater runoff and preventing soil from washing away. Native vegetation is
especially important for decreasing fertilizer and pesticide use.
▪ Everyone can and should make a difference to improve and protect our waterways.
The program also addresses the six major pollutants that impact Wilmington’s waterways. These
pollutants can come mainly from nonpoint sources, however, we also address commercial and
industrial potential sources of water quality contamination.
1) Fecal coliform bacteria
2) Nutrients
3) Sediment
4) Chemicals
5) Litter
6) Vehicle Pollution

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TARGET POLLUTANTS, SOURCES, AND AUDIENCES

The following table identifies pollutants, sources, and audiences that have or are likely to have an
impact on Wilmington’s waterways, including residential and commercial business/industrial
sources. Many of these identified pollutants, such as litter, also negatively impact the proper
functioning of the stormwater drainage system. These particular pollutants, sources, and audiences
were chosen based on several sources including UNCW’s water quality monitoring data, City of
Wilmington Stormwater Services maintenance activities and data, education data, New Hanover
Animal Control statistics, and the Statewide Stormwater Survey of North Carolina residents.

This is a working document; therefore the goals and target pollutants will change over time based
on the target audiences’ knowledge and implementation of stormwater-friendly practices, as well
as changes in water quality data and trends. The pollutants, sources, audiences, messages, etc. are
described in the depth in the pages that follow.

Target Pollutant Pollutant
Source
Target Audiences
(Residential & Commercial/Industrial)
Fecal Coliform
Bacteria
Domestic Pets
(dogs, cats)
Sewer Spills
▪ Pet owners
▪ Veterinarians
▪ Boarding kennels
▪ Pet-related businesses (ie pet sitters, dog
walkers)
▪ Pet adoption fairs
▪ Rabies clinics
▪ City parks
▪ Pooper scooper businesses
▪ School students (8th grade water quality program
integrated into New Hanover County Schools)
▪ Apartment complex onsite management,
management companies, and residents
▪ Local sewer utility - Cape Fear Public Utility
Authority (CFPUA)
Nutrients
(nitrogen,
phosphorous)
Fertilizers
Yard debris/waste

▪ Homeowners / HOAs
▪ Businesses
▪ Gardeners / Nurseries
▪ HOAs
▪ Landscaping companies
▪ Turf Maintenance Professionals
▪ Golf courses
▪ School students (8th grade water quality program
integrated into New Hanover County Schools)
▪ Multi-family complex management companies
▪ Realty management companies
▪ City of Wilmington Parks management
Sediment
(sand, soil, etc) Construction sites ▪ Construction sites/land-disturbing activities
▪ Landscapers/landscaping companies

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Eroding stream
banks
Exposed soil

▪ Homeowners
▪ Farming operations
▪ School students (8th grade water quality program
integrated into New Hanover County Schools)
Chemicals
Pesticides
Pressure washing
chemicals
Vehicle and boat
washing soaps
Illicit Discharge
Household
Hazardous Waste
▪ Homeowners
▪ Pressure washing businesses
▪ Mobile detailers
▪ Pressure washers
▪ Turf/landscape professionals
▪ Restaurants
▪ School students (8th grade water quality program
integrated into New Hanover County Schools)

Litter

Plastics
Paper
Cigarette butts

▪ Homeowners
▪ Motorists
▪ Smokers
▪ Restaurants
▪ Retail centers
▪ Construction sites
▪ School students (8th grade water quality program
integrated into New Hanover County Schools)

Vehicle Pollution
Vehicle fluids
(motor oil,
antifreeze, etc)
Vehicle washing
soaps/detergents
Homeowners
Motorists’ vehicles
Backyard mechanics
Vehicle maintenance repair shops
Mobile detailers
Dealership lots
School students (8th grade water quality program
integrated into New Hanover County Schools)

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TARGET POLLUTANT: FECAL COLIFORM BACTERIA (DOMESTIC AND WILD ANIMAL WASTE)
Fecal coliform bacteria are found in the feces of domesticated and wild animals, as well as human
waste. Stormwater runoff carries this bacterial pollution into local surface waters via the storm
drainage system. Bacteria contaminates waterways commonly used for recreational activities such
as swimming, fishing, and shellfishing resulting in swimming advisories and oyster beds closed to
harvest.

Pollutant Source:
Likely Residential Sources: Domesticated Animals, Stray and Feral Animals, Sewer Spills
Likely Commercial/Industrial Sources: Boarding Kennels, Veterinarian Facilities, Pet-Related
Businesses

Background/Environmental Impacts:
Storm drains and drainage conveyances (i.e. ditches) carry polluted runoff directly to local
waterways without any treatment. Only rain should go down the storm drain.
Fecal coliform bacteria is the #1 pollution problem impacting Wilmington’s creeks and
waterways, as identified through annual water quality monitoring. The primary source of this
bacterial pollution is canine and outdoor cat waste. Occasional sewer spills also contribute to
bacterial pollution, but this is an infrequent source of contamination.
Stormwater runoff washes bacteria, parasites, viruses, and nutrients from uncollected animal
waste directly into our waterways.
Fecal bacteria is an indicator bacteria. High levels of fecal coliform bacteria indicate the
potential for diseases and infections in humans upon contact. Pathogens such as roundworm,
salmonellosis, toxoplasmosis, E. coli, and gastroenteritis can be contracted via contaminated
water. These can also make other animals and wildlife ill as well.
Once in our waterways, these pathogens can cause shellfish bed closures, swimming
advisories, algal blooms, low dissolved oxygen levels, fish kills, and impaired aquatic habitat.
There is a direct correlation between the amount of impervious surface coverage and fecal
coliform bacteria counts and degradation in Wilmington’s waterways.

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Target Pollutant: FECAL COLIFORM BACTERIA (domestic and wild animal waste)
Key Outreach Messages:
• Messages should connect uncollected pet waste to water quality problems and human health impacts.
• Domesticated dog waste is a major source of bacterial pollution considering their population, daily defecation
rate, and bacterial production. Outdoor cats are also a major problem for these same reasons; steps should be
taken to control their waste as well.
• Bacteria can cause diseases and infections in humans and other animals.
• Pet owners have a responsibility to clean up after pets and dispose of the waste p roperly.
• Debunk barriers and myths to cleaning up after pets (i.e. it’s not fertilizer, its okay to use a bag to pick it up with
your hand, pet waste is still a problem even if it’s in your own backyard, etc).
• Pet owners should be aware of and abide by the City’s Pet Waste Ordinance:
- Fully and immediately clean up after pets on any public property. (Public property consists of streets,
sidewalks, right of ways, parks, plazas, stream banks, public accesses, pathways, drainageways, storm
drains, creeks, officially accepted easements, etc.)
- Carry a clean-up device (i.e. bag, scooper) at all times.
- Show the clean-up device to a Code Enforcement Official, if requested.
- Bag and dispose of pet waste in a closed trash receptacle or refuse container.
- Do not flush pet waste down the toilet (Cape Fear Public Utility Authority ordinance).
- Fines for non-compliance with the City’s pet waste ordinance are $250 per occurrence in the city
• Utilizing BMPs, such as rain gardens, rain barrels, and re-routing downspouts to grassy areas allows polluted
runoff and pet waste bacteria to soak into the ground and be cleaned and filtered naturally.
Target
Audience
Audience Description
(Why Selected?) Suggested Outreach Strategies
Pet Owners By right of ownership, a pet
owner has the power to
reduce pet waste-
contaminated runoff by
cleaning up after their pet.
Survey data reports both
females and males should be
targeted, with a slightly
higher % of males not
picking up.
• Educate citizens about the City’s pet waste ordinance via the
stormwater website, social media outlets, GTV
• Canines for Clean Water outreach program for pet owners
• Host Super Pooper Scooper photo booth to educate pet owners
in a fun and interactive way
• Participate in local pet-related events to provide direct
education to pet owners
• Post educational signs on pet waste stations
• Media campaigns to air PSAs and ads and on media digital
and mobile platforms in paid campaigns
• Include information in the citywide newsletter
• Distribute pet waste education brochures and flyers during
special events
• Enviroscape 8th Grade watershed education program Utilize
enforcement actions when necessary for violators of the pet
waste ordinance (ie fines)
• Encourage community participation in storm drain marking
program
• Outreach via the Heal Our Waterways Program
• Promote pet waste ordinance & fines
• Compliance Officer direct contact and outreach with public
• Direct mail enforcement letter to neighborhoods with
complaints or problem areas
• Utilize enforcement actions when necessary for violators of
pet waste ordinance
• Compliance Officer rotating signage program for proble m
areas and customer driven complaints
• Stormwater pollution hotline promotion

Pet-Related
Businesses
Targeting pet-related
businesses will educate those
in the profession about best
• Encourage businesses to be models for environmental
stewardship (i.e. install pet waste receptacles in parking lot

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practices for pet waste
management and also serve
as a conduit to deliver
outreach messages to the
public. Businesses include:
- Veterinarians
- Animal hospitals
- Kennels
- Pet stores
- Groomers
- Trainers
- Petsitters
- Doggie day care
- Pooper Scooper
Companies
- Local pet magazines
- Local adoption agencies
- NHC Animal Control
- NH Humane Society
islands or properly design kennel runs for waste removal,
DNA testing, etc.)
• Encourage businesses to post the pet waste educational poster
and/or materials for customers to view

Management/
Residents of
Multi-Family
Apartment
Complexes
Apartment complexes often
experience problems with
uncollected pet waste on their
property. In Wilmington, a
large number of college
students with pets reside in
these complexes.
Management can play a key
role in educating their
residents about pet waste and
implementing and enforcing
a pet waste management
policy on their property.
• Provide materials to educate the management of apartment
complexes on how to institute a pet waste policy, as well as
provide a consistent policy for enforcement
• Encourage management to be make it easy for their residents
to manage pet waste by installing pet waste receptacles around
the property
• Encourage apartment complex management to educate their
residents by distributing the City’s pet waste management
packet to apartment complexes
• Encourage management to post the pet waste education poster
and/or brochure in common areas for their residents to view
• Encourage DNA Testing Services for multi-family complexes

Assessment & Evaluation
• Assess and evaluate local water quality utilizing UNCW Center for Marine Science annual water quality
monitoring, specifically Fecal Coliform counts in local waters
• Periodically assess the habits of pet owners and pet industry professionals by:
- Direct observation of habits (collects vs. doesn’t collect, where dispose, etc.)
- Surveys of pet owners
- Count of reported complaints to Stormwater Hotline regarding pet waste violations
• Track Stormwater Pollution Prevention Hotline calls

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TARGET POLLUTANT: NUTRIENTS (FERTILIZERS, YARD WASTE)
Nutrients, such as nitrogen and phosphorus, enter our waterways via stormwater runoff that
carries fertilizers and yard waste into the storm drainage system. High nutrient loads cause algal
blooms, low dissolved oxygen levels, fish kills, and impaired aquatic habitats.

Pollutant Source:
Likely Residential Sources: Homeowners, Gardeners, etc. Landscaping Contractors
Likely Commercial/Industrial Sources: Landscapers, Turf Maintenance, Golf Courses, etc.

Background/Environmental Impacts:
Storm drains and drainage conveyances (i.e. ditches) carry polluted runoff directly to local
waterways without any treatment. Only rain should go down the storm drain!
Lawn fertilization is one of the most widespread watershed behaviors by homeowners and
contracted landscaping companies.
Improper application or over-application of fertilizer results in the introduction of nutrients
into our waterways via stormwater runoff.
Yard waste (i.e. grass clippings, leaves, pine straw) are often improperly blown or directed
into streets, storm drains, and ditches leading to clogged stormwater conveyances resulting in
flooding of streets and property. This debris can also wash into waterways via lawn/sprinkler
watering. This organic matter washes through the drainage system introducing nutrients and
pesticides into waterways.
Fertilizers and yard waste that end up in local surface waters impact aquatic ecosystems by
introducing an overabundance of nutrients, a process known as eutrophication.
Eutrophic water conditions cause algal blooms. Once the excess nutrients are used up in a
water body, the algae will decompose using up the dissolved oxygen in the water, which
aquatic organisms (i.e. fish) need to survive. This can lead to fish kills.
Algal blooms produced from eutrophic conditions also prevent sunlight from reaching benthic
(bottom-dwelling) aquatic plants and organisms.
Some types of algal blooms are toxic to plants and animals, including humans.

90

Target Pollutant: NUTRIENTS (fertilizers, yard waste)
Key Outreach Messages:
• A direct link exists between improper fertilizer application and yard waste disposal to poor water quality resulting
in algal blooms, fish kills, and habitat degradation.
• Grasscycle! Leave grass clippings on the lawn to reduce or eliminate the need for fertilizer. Clippings conserve
soil moisture and are a natural fertilizer.
• Compost yard waste and use the resulting material in your landscape or garden
• Contain yard waste using proper collection methods for City pickup.
• Before fertilizing, get an inexpensive (and sometimes free) soil test from NHC Cooperative Extension. It will tell
you the exact nutrients your lawn needs and could save you money spent on fertilizer.
• Design and maintain lawns with the goal of absorbing runoff. For instance, minimize the use of lawn area and
fertilizer by replacing with native trees, shrubs, plants and groundcover.
• Use alternatives to fertilizer such as organic fertilizer, compost, grasscyc ling, worm poop, etc.
• If fertilizer must be used, read the label and apply correctly. Improper application includes over -applying by
frequency or volume, applying the wrong type, applying before rain, and failure to clean excess fertilizer from
driveways and streets after application.
• Improper disposal of yard waste (leaves, grass clippings, pine straw) can clog the storm drainage system causing
flooding of streets and property.
• Landscapers/Property owners should be aware of and abide by the City’s Yard Wa ste Ordinance:
- It is unlawful to rake, sweep, blow, wash, direct or place any debris into the storm drainage system. (The
storm drainage system consists of streets, storm drains, ditches, swales, creeks, lakes, rights-of-way,
dedicated easements, etc).
- Property owners shall keep all ditches, drains, swales, and other drainageways on their property free
from obstructions which would impede the flow of water.
- Fines for non-compliance with the City’s yard waste ordinance are $250 per occurrence.
• Landscaping company employees should be trained on proper fertilization and yard waste disposal practices.
• Utilizing BMPs, such as rain gardens, rain barrels, and re-routing downspouts to grassy areas allows polluted
runoff and nutrients to soak into the ground and be cleaned and filtered naturally.
Target
Audience
Audience Description
(Why Selected?) Suggested Outreach Strategies
Homeowners/
Residents
Many citizens improperly
apply fertilizer and/or blow
yard waste into the street or
storm drain. Target audience
is majority male homeowners
for self-application of
fertilizer and yard waste
disposal. Also target
households that hire
landscaping companies.

• Educate citizens about nutrient pollution and the City’s yard
waste ordinance via the stormwater website, social media
outlets, GTV
• Distribute fertilizer and yard waste education brochures and
soil test kits to Wilmington residents during HOA
presentations or special events like Earth Day
• Mass media campaigns to inform residents about proper
disposal methods for yard waste including grasscycling,
composting, and collecting yard waste for pick-up
• Include information in the citywide newsletter
• Media campaigns to air PSAs and ads and on media digital
and mobile platforms in paid campaigns
• Distribute pet waste education brochures and flyers during
special events
• Enviroscape 8th Grade watershed education program
• Encourage community participation in storm drain marking
program
• Utilize enforcement actions when necessary for violators of
the pet waste ordinance (ie fines)
• Outreach via the Heal Our Waterways Program
• Compliance Officer direct contact and outreach with public
• Utilize enforcement actions when necessary for violators of
yard waste ordinance
• Promote stormwater pollution prevention hotline

91

Landscapers,
Turf
Maintenance
Professionals,
Golf Courses
Landscaping and turf
maintenance companies
frequently use fertilizers and
produce a large amount of
yard waste on a regular basis.
Employees in this field of
work are often male.

• Distribute large format education poster about yard waste
disposal to landscapers and lawn maintenance companies,
available in both English and Spanish
• Emphasize proper staff training on practices like fertilization
application and yard waste disposal
• Distribute fertilizer education info to golf course management
• Post outreach materials in English and Spanish on stormwater
website and GTV
• Provide companies with the yard waste poster that addresses
sediment/debris to post in employee gathering areas
• Utilize enforcement actions when necessary for violators of
yard waste ordinance
Assessment & Evaluation
• Periodically assess the habits of homeowners and landscape industry professionals by:
- Direct observation of the fertilizer application habits of homeowners and landscape industry
- Surveys of the fertilizer application habits of homeowners and landscape industry professionals
• Assess and evaluate local water quality utilizing UNCW Center for Marine Science annual water quality
reporting, specifically nitrogen, phosphorus, BOD, and algal bloom frequencies and locations
• Track Stormwater Pollution Prevention Hotline calls

92

TARGET POLLUTANT: SEDIMENT (SAND, DIRT, GRAVEL, CLAY, SOIL PARTICLES)
Sediment is generated by the process of natural or accelerated erosion and consists of sand, dirt,
clay, or soil particles. Sedimentation occurs when stormwater runoff carries soil particles from a
disturbed land area or eroding stream bank to surface waters. Sediment can quickly fill in a
waterbody, clog the storm drainage system, and cause turbidity and problems for aquatic life.

Pollutant Source:
Likely Residential Sources: Yards, Driveways, Poorly Vegetated or Eroding Sites
Likely Commercial/Industrial Sources: Construction Sites, Landscapers, Clear-cut Land,
Farming, etc.

Background/Environmental Impacts:
Storm drains and drainage conveyances (i.e. ditches) carry polluted runoff directly to local
waterways without any treatment. Only rain should go down the storm drain!
Both natural and accelerated erosion produce sediment. Natural erosion is the process of
weathering that forms soil. Accelerated erosion is a result of land-disturbing activities by
humans that loosen topsoil, making the land more prone to erode quickly (i.e. construction-
related activities).
While natural erosion contributes sediment to waterways, the majority of sediment comes from
areas where accelerated erosion has occurred. Stormwater runoff carries soil particles from a
disturbed area of land to local creeks and streams.
Excessive sedimentation can fill in a water body or clog the storm drainage system, leading to
flooding. Sedimentation also impacts bottom-dwelling organisms by smothering fish eggs,
shellfish, coral and benthic (bottom-dwelling) plants.
Sediment can cause a water to become cloudy, also known as turbidity. Turbidity impairs the
photosynthesis of aquatic plants, as well as the ability of aquatic animals to breathe, see
prey/predators, and reproduce.
Sediment serves as a “transport vehicle” for other pollutants such as nutrients, metals, and
bacteria. These pollutants attach to sediment particles and cause additional water quality issues
when the sediment gets stirred up (i.e. boating, hurricanes, etc) and re-pollutes the water.
Other sources of sediment include poorly vegetated areas in a yard or landscape.

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Target Pollutant: SEDIMENT (eroding streambanks, construction, exposed soil)
Key Outreach Messages:
• Any land-disturbing activity including gardening, planting, construction, etc. can produce sediment which can
lead to flooding of streets and property when the sediment is carried into the storm drainage system via
stormwater runoff.
• There is a direct link between sedimentation and poor water quality and impacts on aquatic ecosystems and
habitat.
• Residents can plant groundcover, shrubs, and trees to hold soil in place and prevent erosion. Use native plants
whenever possible – they don’t need fertilizers and pesticides. For properties with sandy soil, mix organic matter
(i.e. compost) in with the sand to allow plants to grow better.
• Mulch should be used to cover exposed soil and prevent it from washing away.
• Sediment should be collected off paved surfaces and not rinsed or blown into the stormwater drainage system.
• Lack of vegetation along waterfront property and streambanks can produce significant erosion. Waterfront
property owners should be encouraged to plant vegetative buffers to stabilize erodi ng streambanks.
• Developers should follow all sedimentation and construction site laws and practices.
• Construction site violations can be reported to the State Hotline: 1-866-STOP-MUD
• Utilizing BMPs, such as rain gardens, rain barrels, and re-routing downspouts to grassy areas, allows polluted
runoff to soak into the ground and be cleaned and filtered naturally.

Target
Audience
Audience Description
(Why Selected?) Suggested Outreach Strategies
General Public/
Homeowners
The environmental
consequences of
sedimentation are not widely
understood by citizens.
Sources of sediment in our
surface waters are primarily
the result of human-related
activities. Residential
properties may have exposed
soil or poorly vegetated
areas. Target both males and
females.
• Encourage homeowners to plant vegetation or apply mulch to
anchor soil in place and prevent erosion during HOA or
community presentations
• Post outreach materials on stormwater website and GTV
• Lack of vegetation along waterfront property and streambanks
can produce significant erosion. These types of property
owners should be encouraged to plant vegetative buffers.
• The public should be made aware of the City’s yard waste
ordinance via GTV and paid spots on mass media
• Educate citizens about the City’s debris/yard waste ordinance
and fines via the stormwater website, social media outlets,
GTV
• Media campaigns to air PSAs and ads and on media digital
and mobile platforms in paid campaigns
• Include information in the citywide newsletter
• Distribute educational info during special events
• Enviroscape 8th Grade watershed education program
• Encourage community participation in storm drain marking
program
• Outreach via the Heal Our Waterways Program
• Utilize enforcement actions when necessary for violators of
yard waste ordinance (ie fines)
• Promote stormwater pollution prevention hotline
• Promote NH County Sedimentation & Erosion Control
program and the State Hotline: 1-866-STOP-MUD

Construction,
Landscape
Professionals
Construction, landscape, and
related industries may
significantly contribute to
sediment loading in
waterways. Employees in this
field of work are often male.
• Promote compliance with the land development code and
sedimentation and erosion control laws
• Encourage proper staff training with construction,
landscaping, and related businesses
• Post outreach materials on stormwater website and GTV

94

• Construction workers and landscapers should be aware of the
City’s yard waste ordinance which prohibits sediment from
being blown into streets and storm drains.
• Provide landscaping companies with the yard waste poster that
addresses sediment/debris to post in employee gathering areas
Assessment & Evaluation
• Assess and evaluate local water quality utilizing UNCW Center for Marine Science annual water quality
reporting, specifically Total Suspended Solids (TSS)
• Gather information from NHC Sedimentation and Erosion program about violations within the city
• Track Stormwater Pollution Prevention Hotline calls

95

TARGET POLLUTANT: CHEMICALS (PESTICIDES, PRESSURE WASHING AND CLEANING SOAPS)
Stormwater runoff washes harmful chemicals found in pesticides, pressure washing cleaners,
vehicle washing soaps and other illicit discharges directly into our waterways. All of these
pollutant sources can contain toxic chemicals that can persist in the environment, causing toxicity
in humans and aquatic organisms, in addition to contaminating drinking water resources.

Pollutant Source:
Likely Residential Sources: Homeowners, Gardeners, Car/Boat Owners, etc.
Likely Commercial/Industrial Sources: Pressure Washers, Vehicle Washing Businesses,
Turf/Landscape Professionals, Restaurants, Other Businesses, etc.

Background/Environmental Impacts:
Storm drains and drainage conveyances (i.e. ditches) carry polluted runoff directly to local
waterways without any treatment. Only rain should go down the storm drain!
An illicit discharge (ID) is any unlawful disposal, placement, emptying, dumping, spillage,
leakage, pumping, pouring, emission, or other discharge of any substance other than
stormwater into the storm drainage system.
Chemicals and cleaning agents used to wash cars, boats, driveways and other impervious
surfaces are carried into storm drains and eventually into our waterways. These chemicals can
destroy the external mucus layer on fish that protects them from bacteria and parasitic
infections.
Commonly used organophosphate pesticides are present in stormwater runoff and are toxic to
aquatic life in receiving water bodies.
Pesticides bio-accumulate up the food chain and are harmful to beneficial fish, insects, pets,
wildlife, and humans, as well as entire aquatic ecosystems.

96

Target Pollutant: CHEMICALS (pesticides, pressure washing/vehicle washing soaps and cleaners, e tc.)
Key Outreach Messages:
• There is a direct link between the use of chemicals on land (i.e. pesticides, pressure washing cleaners, etc.) and
water quality and habitat impacts (i.e. frogs with six legs).
• Install native plants which do not require pesticides or fertilizers.
• Use alternatives to pesticides such as ladybugs, weeding by hand, and organic pesticides.
• If you must apply pesticides, read the labels and apply the correct amounts. Spot treat, and do not apply before
rain.
• Suggest less toxic, environmentally-friendly alternatives to chemicals.
• Promote info on how to properly dispose of chemicals and other household chemicals, including promotion of
Household Hazardous Waste Collection locations and events.
• Pressure washing surfaces and washing cars/boats using soaps or cleaning agents of any toxicity level can
negatively impact water quality and aquatic habitat. These surfaces can only be washed legally with plain, clear
water, unless there is an established, effective, legal, wastewater recap ture system in place.
• Wash vehicles, boats, or equipment on grassy areas that can absorb and naturally filter chemicals and washwater.
• Utilize car washes because they recycle and/or treat their water onsite or discharge to the wastewater treatment
plant.
• The City’s Illicit Discharge ordinance specifies that it is unlawful to dispose of or discharge any substance other
than stormwater into the storm drainage system. Fines are up to $10,000 per offense.
• Utilizing BMPs, such as rain gardens, rain barrels, and re-routing downspouts to grassy areas allows polluted
runoff to soak into the ground and be cleaned and filtered naturally.
Target Audience Audience Description
(Why Selected?) Suggested Outreach Strategies
Homeowners /
Residents
All citizens have the
potential to contribute
chemical pollution by
washing outdoors (i.e.
driveways, homes, lawn
furniture) or by using
pesticides and other
chemicals on their property.
Target a higher % of males.
• Educate citizens about the City’s Illicit Discharge ordinan ce
and fines via the stormwater website, social media outlets,
GTV
• Distribute educational materials to residents about practicing
environmentally safe gardening/lawn maintenance and
washing of materials outdoors
• Emphasize compliance with the City’s Illicit Discharge
ordinance
• Promote the stormwater hotline to report illicit discharges
• Promote Household Hazardous Waste Collection Days
• Media campaigns to air PSAs and ads and on media digital
and mobile platforms in paid campaigns
• Post outreach materials on stormwater website and GTV
• Include information in the citywide newsletter
• Distribute educational info during special events
• Enviroscape 8th Grade watershed education program
• Encourage community participation in storm drain marking
program
• Outreach via the Heal Our Waterways Program
• Utilize enforcement actions when necessary for violators of
Illicit Discharge ordinance (ie fines)
Mobile Detailers,
Pressure Washers
Businesses that wash
surfaces often use cleaning
agents containing chemicals
that are harmful to our
waterways. These chemicals
can be easily washed into the
storm drainage system.
Target a higher % of males.
• Mail educational info to pressure washing businesses and
mobile detailers
• Post outreach materials on stormwater website and GTV

97

Landscape/Turf
Maintenance
Professionals
Landscape/turf maintenance
professionals frequently use
pesticides. Employees in this
field are often male.

• Promote training of workers for proper application of
pesticides
• Emphasize use of pesticides as a last resort; promote
alternatives
• Promote BMP & Rain Garden certification programs
Restaurants Restaurants often clean
equipment or dump mop
wash water outdoors.
The discharge of any type of
wastewater into the storm
drainage system is unlawful.
• Distribute educational info and posters to local restaurants
• Disseminate business checklist to ensure stormwater-friendly
practices
• Encourage employee training on wastewater practices, proper
chemical use and disposal, grease traps, etc.
• Mark storm drains near restaurants
• Give presentation to restaurant association

Assessment & Evaluation
• Periodically assess the pesticide application habits of homeowners and landscape professionals by:
- Direct observation of pesticide application habits of homeowners and landscape professionals
- Surveys of pesticide application habits of homeowners and landscape professionals
• Conduct a survey of restaurants to gauge compliance with local stormwater ordinances and stormwater -friendly
practices
• Assess and evaluate local water quality utilizing UNCW Center for Marine Science annual water quality
reporting, specifically focusing on illicit discharge tested locations

98

TARGET POLLUTANT: LITTER (PLASTIC, PAPER, CIGARETTE BUTTS, ETC.)
Litter is generated as a result of improperly or carelessly discarded plastics, food wrappers,
cigarette butts, etc. that can wash into waterways via the storm drainage system and impact
habitat, wildlife, and water quality. Plastic pollution is ubiquitous and is especially problematic
for the drainage system and for wildlife and aquatic habitat. Litter often takes a long time to break
down, if at all.

Pollutant Source:
Likely Residential Sources: General public, Motorists, Smokers, Students, etc.
Likely Commercial/Industrial Sources: Restaurants, Retail Centers, Construction Sites, etc.

Background/Environmental Impacts:
Storm drains and drainage conveyances (i.e. ditches) carry polluted runoff directly to local
waterways without any treatment. Only rain should go down the storm drain!
Litter is carried by stormwater runoff into the drainage system where it can clog storm drains
and drainage routes and cause flooding on streets and property.
Litter that washes into local surface waters can be mistaken by fish, birds and other wildlife for
food that become sick or die from ingesting it. Wildlife also can become entangled in litter and
die as a result.
Litter introduces chemical pollutants into waterways, such as those contained in plastics and
cigarette butts.
Cigarette butts are a major source of litter and contain many dangerous toxins that can leach
into waterways. Butt filters often contain plastic fibers that don’t degrade.
Natural litter, like apple cores, banana peels, fast food waste, can attract wildlife to roadways
and endanger their survival.
Littered creates the “Broken Window” effect. Littered areas beget litter; while areas that are
clean tend to repel litter.

99

Target Pollutant: LITTER (plastic, paper, cigarette butts, etc.)
Key Outreach Messages:
• Flooding of streets/property can often be attributed to the accumulation of litter in the drainage system.
• A direct link exists between animal impacts, habitat destruction, and poor water quality as a result of littering.
• Wildlife, fish, and birds often mistake litter for food or become entangled in it, resulting in their demise.
• There are large areas of trash in our oceans, called Garbage Patches.
• Cigarette butts leach chemicals such as cadmium, lead, and arsenic into the aquatic envir onment within one hour
of contact with water.
• Cigarette butts and plastics are the most littered items in the world.
• Small plastic pieces are often found in fish species that humans eat.
• Litter attracts wildlife to the side of the road where they are like ly to get hit by oncoming vehicles.
• The majority of litter found on beaches comes from inland locations.
• Littering is illegal and carries associated fines.
• Utilizing BMPs, such as rain gardens, rain barrels, and re-routing downspouts to grassy areas allows polluted
runoff to soak into the ground and be cleaned and filtered naturally. BMPs can also trap litter so it doesn’t wash
away into waterways.

Target
Audience
Audience Description
(Why Selected?) Suggested Outreach Strategies
General Public
& Youth
Litter habits cannot be
confined to a particular
demographic in most cases.
Therefore, targeting the
general public is advisable.
However, focusing on 8th
graders during annual school
presentations should be a
priority, since they are in the
developmental stage of
thinking and forming
opinions.
• Promote awareness of the impact of littering and the toxicity
and wildlife impacts of many littered items.
• Specifically explain the negative impacts on wildlife species
(i.e. plastic bags look like jellyfish to sea turtles)Emphasize
easy solutions to littering - using trash or recycling receptacles
• Promote the 5 R’s: Reduce, Reuse, Recycle, Refuse,
Repurpose
• Promote plastic return programs (ie for plastic bags)
• Promote North Carolina’s Swat-a-Litterbug Program
• Media campaigns to air PSAs and ads and on media digital
and mobile platforms in paid campaigns
• Post outreach materials on stormwater website and GTV
• Include information in the citywide newsletter
• Distribute educational info during special events
• Enviroscape 8th Grade watershed education program
• Promote the stormwater hotline to report illicit discharges
• Encourage community participation in storm drain marking
program
• Outreach via the Heal Our Waterways Program

Smokers Cigarette butts are one of the
largest environmental litter
problems, both locally and
worldwide. Target both male
and female smokers.
• Display signs encouraging proper disposal of cigarette butts in
public areas (i.e. Wave Transit buses)
• Media campaigns to air PSAs and ads and on media digital
and mobile platforms in paid campaigns
• Post outreach materials on stormwater website and GTV
• Encourage use of ashtrays for smokers
• Distribute pocket ashtrays at public events

Motorists and
Pedestrians
Along roadways, motorists
(52%) and pedestrians (23%)
are the largest contributors of
litter. Target males and
females.
• Educate citizens about North Carolina’s Swat-A-Litterbug
• Remind motorists about the proper disposal of trash by
displaying educational signs on public transportation vehicles
(i.e. Wave Transit buses)
• Encourage use of car litterbags for proper trash disposal

100

Assessment & Evaluation
• Conduct an informal poll before 8th grade presentations to gauge how many students litter and then pledge not to
litter after the presentation.
• Elicit count of Stormwater Maintenance Department responses to clogged stormwater drainage system
components as a result of litter.
• Have Stormwater Maintenance crews continually provide field observations of problem litter areas for clean -up
by community service workers or Cape Fear River Watch.
• Periodically assess the litter disposal habits of Wilmington residents by:
- Direct observation of habits
- Surveys of habits
- Count of citations issued pertaining to improper litter disposal
- Count of reported violations to Stormwater Hotline, Keep America Beautiful of NHC, or Swat -a-
Litterbug from New Hanover county

101

TARGET POLLUTANT: VEHICLE POLLUTION (VEHICLE FLUIDS, WASHING SOAPS/DETERGENTS)
Vehicle pollution comes from the intentional or unintentional disposal of vehicle fluids into our
waterways, some of which washes off impervious surfaces into the drainage system or is disposed
of improperly. Other avenues of contamination are via washing of vehicles, boats, and other
equipment. These fluids are insoluble and can easily contaminate water resources, as well as
poison fish and other aquatic organisms.

Pollutant Source:
Likely Residential Sources: Motorists, Backyard Mechanics
Likely Commercial/Industrial Sources: Vehicle Maintenance Repair Shops, Mobile Detailers,
Dealership Lots

Background/Environmental Impacts:
Storm drains and drainage conveyances (i.e. ditches) carry polluted runoff directly to local
waterways without any treatment. Only rain should go down the storm drain!
Vehicles, including boats, have seals and gaskets that have the potential to leak a variety of
fluids, such as oil and grease. An accumulation of these fluids on roadways and parking lots
gets carried away by stormwater runoff which drains into waterways.
A common source of illegal dumping or draining of vehicle fluids is found to be the backyard
mechanic.
1 quart of motor oil can contaminate 250,000 gallons of water.
Once vehicle pollution enters a body of water, it disperses quickly and forms a film on the
water’s surface, making oxygen transfer from the surface to the bottom difficult, as well as
being toxic to fish and aquatic organisms.
It is a common watershed behavior to wash vehicles on impervious (hard) surfaces
Washing vehicles or boats can cause nutrients, heavy metals, hydrocarbons and grime to wash
down the street and into waterways.
Soaps and detergents used to wash vehicles or boats are carried into storm drains and
eventually into our waterways. These chemicals can destroy the external mucus layer on fish
that protects them from bacteria and parasitic infections.
Vehicle washers are typically unaware of the content of washing soaps and detergents and
their impact on water quality.

102

Target Pollutant: VEHICLE POLLUTION (vehicle fluids, washing soaps/detergents)
Key Outreach Messages:
• There is a direct link between the introduction of vehicle fluids and water quality degradation, habitat destruction
and plant/animal death.
• All vehicles, machinery, and equipment that utilize vehicle fluids (i.e. oil, grease) for operation have the potential
to leak and contribute to water pollution.
• Keep vehicles tuned up, check and repair leaks, check tire pressure, and recycle or properly dispose of vehicle
fluids and batteries.
• Properly clean up vehicle leaks and fluid spills using an absorbent material (i.e. kitty litter) to soak up the spill.
Sweep up the contaminated absorbent, put in a sealed bag, and place in the trash.
• Driving less, carpooling or using alternative transportation are some of the best ways to prevent vehicle pollution.
• Washing vehicles or boats using soaps/detergents can negat ively affect water quality by contaminating them with
chemicals, debris, or sediment that is washed off of vehicles, driveways, parking lots, etc.
• Wash vehicles on the grass using a phosphate-free detergent, or use a commercial car wash which recycles and
treats washwater. If you must wash on pavement, use plain, clear water and no chemicals.
• On-site storage (i.e. fluids, batteries) has the potential to leak during filling, emptying, storage unit failure, or
vandalism.
• Business owners should be aware of and abide by the City’s Illicit Discharge Ordinance which states that
- Anyone found responsible for causing a polluting substance to enter the storm drainage system will be
subject to a fine up to $10,000 per violation.
- The city will have the authority to enter property to inspect for illicit discharges, and if found, to require
that they be disconnected and permanently closed.
- Commercial businesses will not be permitted to wash vehicles, equipment, or any other surfaces with any
soaps or solvents or dislodge any other substance that may be harmful to surface waters, unless the
resulting wastewater is diverted to the sanitary sewer system.
- Restaurants will not be permitted to discharge any wastewater outside.
- Dumpster lids must be kept closed and dumpster plugs in place.
- Swimming pool water must be de-chlorinated before discharging.
- Floor drains in old buildings, connected to the storm drainage system, will be required to be
disconnected and permanently closed.
- Residents and businesses will be expected to prevent harmful substances from running off into the storm
drainage system.
- Fines for non-compliance with the City’s illicit discharge ordinance are up to $10,000 per offense.
• Utilizing BMPs, such as rain gardens, rain barrels, and re-routing downspouts to grassy areas allows polluted
runoff to soak into the ground and be cleaned and filtered naturally.
Target
Audience
Audience Description
(Why Selected?) Suggested Outreach Strategies
General
Public/Motorists
Backyard
Mechanics
All citizens of driving age
have the potential to
contribute to vehicle
pollution by nature of driving
a vehicle or washing it.
For backyard dumping of
auto fluids, target males.
• Emphasize vehicle maintenance is the #1 priority (i.e. tune
ups)
• Post outreach materials on stormwater website and GTV
• Promote alternative methods of transportation (i.e. public
transportation, carpooling, bikes, walking, bio -fuels)
• Encourage environmental stewardship to practice eco-friendly
vehicle washing using commercial car wash businesses or
washing vehicles in a grassy area to absorb polluted runoff
• Mark storm drains in visible areas to prevent illegal dumping
• Promote the stormwater hotline to report illicit discharges
• Media campaigns to air PSAs and ads and on media digital
and mobile platforms in paid campaigns
• Post outreach materials on stormwater website and GTV
• Include information in the citywide newsletter
• Distribute educational info during special events
• Enviroscape 8th Grade watershed education program

103

• Encourage community participation in storm drain marking
program
• Outreach via the Heal Our Waterways Program
• Utilize enforcement actions when necessary for violators of
yard waste ordinance (ie fines)
Vehicle
Maintenance
Repair, and
Auto Parts
Businesses
Businesses in vehicle and
boat parts or
maintenance/repair-related
fields deal with vehicle fluids
on a regular basis. Most
employees are male.
• Distribute Auto/Boat Care educational poster to businesses for
employees to learn about proper vehicle maintenance, fluid
storage and disposal methods, and the City’s Illicit Discharge
ordinance
• Promote the stormwater hotline to report illicit discharges
• Post outreach materials on stormwater website and GTV
Pressure
Washers,
Vehicle
Washing
Businesses,
Dealership Lots,
Boat Storage
Vehicle washing businesses
often use cleaning agents
containing chemicals that are
harmful to our waterways.
These chemicals, along with
other vehicle fluids, can be
easily washed into the storm
drainage system. Employees
are typically male.
• Distribute educational flyer to businesses
• Encourage environmental stewardship to practice eco-friendly
vehicle washing using commercial car wash businesses or
washing vehicles in a grassy area, or washing using plain
water and no chemicals over pavement
• Post outreach materials on stormwater website and GTV
Assessment & Evaluation
• Periodically assess vehicle fluid disposal habits of Wilmington residents and businesses
- Direct observation of habits
- Surveys of habits
- Count of reported violations pertaining to chemical leaks or disposal habits to Stormwater Hotline
• Periodically assess vehicle washing and exterior home washing habits of Wilmington residents by:
- Direct observation of habits
- Surveys of habits
• Assess and evaluate local water quality utilizing UNCW Center for Marine Science annual water quality
monitoring

104

REFERENCES CITED

Bartlett, Chrystal. Stormwater Knowledge, Attitude, and Behaviors: a 2005 Survey of North Carolina
Residents. North Carolina Department of Environment and Natural Resources. 2005.

Cochran, D. "Re: Registered Vehicles." E-mail to [e-mail]. Received
from [e-mail] on 02 Apr. 2007.

"Center for Disease Control and Prevention: Respiratory and Enteric Viruses Branch." 3 Aug. 2006. Center
for Disease Control and Prevention. <http://www.cdc.gov/ncidod/dvrd/revb/gastro/faq.htm>.

"Disease Listing, Escherichia Coli O157:H7, Gen Info." CDC Bacterial, Mycotic Diseases. 6 Dec. 2006.
Center for Disease Control and Prevention.
<http://www.cdc.gov/ncidod/dbmd/diseaseinfo/escherichiacoli_g.htm>.

"Disease Listing, Salmonellosis, General Information." CDC Bacterial, Mycotic Diseases. 4 Nov. 2006.
Center for Disease Control and Prevention.
<http://www.cdc.gov/ncidod/dbmd/diseaseinfo/salmonellosis_g.htm>.

"Division of Parasitic Diseases - Toxocariasis Fact Sheet." 20 Mar. 2002. Center for Disease Control and
Prevention. 5 Sept. 2007 <http://www.cdc.gov/Ncidod/dpd/parasites/toxocara/factsht_toxocara.htm>.

Environmental Protection Agency. Getting In Step Guide: A Guide for Conducting Watershed Outreach
Campaigns. Office of Water: Nonpoint Source Control Branch. 3rd edition. Washington, D.C. 2010.

Keep It in Your Bed...Secure Your Load. Raleigh, NC: North Carolina Department of Transportation, 2007

"Litter Data." E-mail to Benjamin D. Andrea. Received from [e-mail] on 12 Feb.
2007.

Mallin, Michael A., Lawrence B. Cahoon, Troy D. Alphin, Martin H. Posey, Brad A. Rosov, Douglas C.
Parsons, Renee N. Harrington, and James F. Merritt. Environmental Quality of Wilmington and New
Hanover County Watersheds 2005-2006. University of North Carolina Wilmington Center for Marine
Science Research. 2007.
<http://www.uncwil.edu/cmsr/aquaticecology/tidalcreeks/AnnualReports/tidal_creeks_report_2006.pdf>.

"Toolbox - Audience Data." www.ncstormwater.org. 21 Nov. 2001. North Carolina Department of
Environment and Natural Resources. <http://www.ncstormwater.org/pages/toolkitaudiencedata.html>.

"Toxoplasmosis: Fact Sheet." CDC Parasitic Diseases. 23 Sept. 2004. Center for Disease Control and
Prevention. 5 Sept. 2007
<http://www.cdc.gov/NCIDOD/dpd/parasites/toxoplasmosis/factsht_toxoplasmosis.htm>.

"VLAA - Facts about Butt Litter." www.litter.vic.gov.au. 13 Apr. 2007. Victorian Litter Action Alliance.
<http://www.litter.vic.gov.au/www/html/2312-facts-about-butt-litter.asp>.

Wisconsin University and Wisconsin Department of Natural Resources (Car care brochure on website)

105

APPENDIX C: PUBLIC INVOLVEMENT AND PARTICIPATION

Included in this section:
• BMP Reporting Table
• Cumulative Year End Reports for Contractual/Cooperative Agreements with:
- New Hanover Soil & Water Conservation District
- Cape Fear River Watch
-
DATE OF EVENT/
ACTIVITY EVENT/ACTIVITY AUDIENCE DELIVERED BY
(AGENCY)
METHOD OF
DELIVERY /
MESSAGE
ATTENDANCE/
PARTICIPATION
Many Public Involvement & Participation events/activities were cancelled in Spring 2020 due to Covid -19 stay at home
restrictions, including school being cancelled for the remainder of the year. Virtual events and activities were scheduled
where appropriate. Spring is typically our heaviest public outreach & involvement season.

BMP a. Volunteer community involvement program
Community Events / Programs for the Public
Annually 8th Grade Enviroscape
Watershed
Presentations
All 8th Grade
NHC Schools
Science Classes
Stormwater
Services
CFRW
NHSWCD
Classroom presentation
about watersheds, water
quality, nonpoint source
pollution, BMPs and
stewardship
68 classes
scheduled with
13 in-classroom
spring
presentations
cancelled due to
Covid19. Virtual
presentation link
sent to
teachers.
2100 students
served.
July - August
2019
Martin Luther King
Center
At risk youth in
summer camps
Stormwater
Services
Different stormwater
educational activities
each week all summer
30 participants
9/28/2019 LakeFest General public Stormwater
Services
Watershed Activity for
attendees
600 attendees
10/21/2019 Lions Gate HOA General public NHSWCD PowerPoint presentation
about stormwater
pollution, solutions, and
BMPs
5 attendees
1/20/2020 Pet Waste Tidy Bag
Pet Dispensers
Pet owners Stormwater
Services
Supplement to signage
program. Compliance
officer distributes bag
dispensers to pet owners
to encourage pick up and
proper disposal
250 tidy bag pet
waste
dispensers
purchased.
2/20/2020 Lower Cape Fear
Stewardship Awards
Program - sponsorship
Realtors,
Developers,
Environmental
Agencies,
Politicians
Stormwater
Services
Sponsorship with the
Planning Department and
exhibit with stormwater
info and staff
75 attendees

106

2/23/2020 Monty's Home Pet
Expo
Pet owners NHSWCD Canines for Clean Water
booth - interactive event
where pet owners sign a
pledge to clean up after
their pet and submit a
photo of their pet to be
featured on our website
wilmingtonnc.gov/canines
30 pledges
signed
2/8/2020 StriperFest Education
Day
General public Stormwater
Services
Interactive watershed
pollution activity for
participant with
educational stormwater
prizes.
Distributed 15 watershed
maps, 8 Stormwater is a
Dirty Word Brochures, 2
Pet Waste brochures, 2
Greenfield Lake
brochures
508 attendees
4/25/2020 Lower Cape Fear
Earth Day Celebration
- virtual this year
Virtual festival
attendees,
general public
Stormwater
Services (SWS is
an annual sponsor
of the Lower Cape
Fear Earth Day
Festival)
Information about
stormwater and our major
sponsorship posted on
social media.
Virtual scavenger hunt
stormwater question-
random winner selected
to receive free rain barrel.
Virtual Earth Day
online. 500
estimated.
Monthly Public Rain Barrel Sale
Monthly Monthly rain barrel sale
to the general public.
Held the 2nd Thursday
of each month at NHC
Government Center
with partner agency,
NHSWCD.
General public Stormwater Services
NHSWCD
RainBarrelUSA
Stormwater runoff
reduction, watershed
and water
conservation
education with rain
barrel sale attendees.

Due to Covid-19,
April sale was
cancelled and May &
June sales were
virtual with curbside
pickup.
55 total sales this
year
Storm Drain Marking
Ongoing
campaign
Campaign to place
storm drain awareness
markers and
educational
doorhangers throughout
the City
City residents,
businesses,
landscapers
Contract agencies:
CFRW
NHSWCD
and their volunteers
Stormwater
awareness activity.
Volunteers place
educational markers
on storm drains and
distribute educational
doorhangers to
residents in
neighborhoods where
markers are installed
CFRW:
44 storm drain
markers utilizing
49 volunteers
and placing 123
educational
doorhangers
were placed in
neighborhoods
off 17th Street.

107

Stream & Litter Clean-ups
Ongoing Watershed cleanups
including the Annual Big
Sweep event
Volunteers CFRW volunteers 14 watershed
cleanups were held.
However, individual,
socially distanced
cleanups were held
for the months of
April, May, and June
due to Covid-19
restrictions.

Areas cleaned
included Greenfield
Lake, Smith Creek,
Cape Fear River,
Burnt Mill Creek,
Randall Pond
14 total cleanups
including annual
International
Coastal Cleanup
event.

279 volunteers
contributed a
total of 573
volunteer hours

Collected:
-7.25 (96-gallon)
bins of trash
-6.5 (96-gallon)
bins of recycling
-50 (30 gallon)
bags of trash
-28 (50 gallon)
bags of recycling
CreekWatchers Observation Monitoring
Every other
month - two
location
reports
Volunteer monitoring of
creek segments that
drain to Cape Fear
River
CFRW volunteers
are trained to do
observations.
City staff receive
these reports
CFRW and
volunteers
Volunteers conduct
bi-monthly
observations of area
creeks and provide a
rotating monitoring
report and photos to
Stormwater Services.

Water quality issues
or illicit discharges
are reported
immediately to the
Stormwater
Compliance Officer
11 bi-Monthly
volunteer
observations
include creek and
corridor
conditions,
vegetation and
wildlife present,
litter quantity, and
suggestions for
remediation
Contracts / Cooperative Agreements
The City of Wilmington contracts annually with Cape Fear River Watch (CFRW) and New Hanover Soil & Water Conservation Distric t
(NHSWCD) to implement additional public involvement and participation activities, as well as education and outreach activities. Both
organizations sign a yearly contract with the City of Wilmington that includes specific deliverables that enable the City to meet many of
its federal NPDES permit requirements. A year end summary report for each agency's specific contract deliverables is included in the
Appendix. Below is a summary of each agency's annual service deliverables.
CFRW - Supports NPDES permit activities including: 8th grade classroom presentations, educational programs for Wilmington
residents, volunteer storm drain marking, volunteer watershed cleanups and coordination, volunteer creek monitoring program, Kerr
Ave. education, support for NPDES public meetings and education efforts, quarterly reporting/invoicing.
NHSWCD - Supports NPDES permit activities such as: 8th grade classroom presentations, fecal coliform/pet waste education,
community presentations, local outreach events, LID education, environmental field days, educational website, volunteer storm drain
marking, monthly rain barrel sale, Stewardship Development Awards Program coalition and planning member, Hewletts Creek
education, support for NPDES public meetings and education efforts, quarterly reporting/invoicing.
BMP b. Mechanism for Public involvement
Public Notices, Public Meetings & Community Input
9/28/2019 Targeted Doorhanger
notice
Residents and
businesses
affected by the
Williston Middle
School drainage
project-11th & Ann
Streets
Stormwater Services Project info notice
distributed to local
residents and
businesses in
advance of project
work
83 doorhangers

108

9/1/2019 Targeted Mailing Residents and
businesses
affected by River
Road project
Stormwater Services
Vortex - Contractor
Project info mailed to
local residents and
businesses in
advance of project
work
38 mailings
10/1/2019 Targeted Doorhanger
notice
Residents and
businesses
affected by Hinton
Ave. project
Stormwater Services Project info notice
distributed to local
residents and
businesses in
advance of project
work
79 doorhangers
10/23/2019 Targeted Doorhanger
notice
Residents and
businesses
affected by
Montgomery Ave.
project
Stormwater Services Project info notice
distributed to local
residents and
businesses in
advance of project
work
37 doorhangers
10/25/2019 Face-to-face meetings
with property owners.
Residents and
businesses
impacted by
Amber Drive
project
Stormwater Services One-on-one
meetings with
property owners in
the project area.
2 property owner
meetings
1/10/2020 Face-to-face meetings
with property owners.
Residents and
businesses
impacted by
Garden Avenue
project
Stormwater Services One-on-one
meetings with
property owners in
the project area.
2 property owner
meetings
5/10/2020 Targeted Doorhanger
notice
Residents and
businesses
impacted by
Scotland Lane
project
Stormwater Services Project info notice
distributed to local
residents in advance
of project work
35 doorhangers
6/1/20 Targeted Letter Residents and
businesses
impacted by
Emergency
Watershed
Protection
(EWP)projects
Stormwater Services
McGill Associates
Project info notice
distributed to local
residents and
businesses in
advance of project
work
279 letters
distributed
6/1/20 One-on-One property
owner meetings
Residents and
businesses
impacted by
Emergency
Watershed
Protection
(EWP)projects
McGill Associates Project info notice
distributed to local
residents and
businesses in
advance of project
work
22 property
owner meetings
2019-2020 Face-to-face meetings
with property owners.
Residents and
businesses
impacted by Clear
Run Drive major
capital project
Stormwater Services One-on-one
meetings with
property owners in
the project area.
Often, there is more
than one meeting
held with the same
property owner.
15 property
owner meetings

109

Throughout
the year, as
projects are
implemented
Targeted doorhanger
notices for each point
repair
Residents and
businesses on
either side of the
point repair project
Stormwater Services Point repair projects
due to Hurricane
Florence
10 project notices
per 50 locations:
500 total notices
distributed to
residents and
businesses.
Posted online
until projects
are completed
Florence Recovery
Project Tracking Map
All city residents Stormwater Services Interactive public
map posted for
citizens to view
sidewalk, stormwater,
and street repair
projects post-
Hurricane Florence.
Online map in the
city's GIS
Website Gallery
BMP c. Maintain Hotline/Help line
The Stormwater Pollution Prevention Hotline was established in January 2010 to field calls from the citizens, businesses, and city
employees regarding illicit discharges and other reports of stormwater pollution. The hotline phone # is 910-341-1020 and the web
reporting address is www.wilmingtonnc.gov/reportstormwaterpollution. Hotline/web reports are routed to the Stormwater Code
Compliance Officer who tracks, investigates, and responds to all hotline reports. Information regarding hotline reports is included in the
Enforcement Appendix section of this report and includes the number and nature of hotline phone/web reports.
*In FY19/20, the Report Stormwater Pollution hotline and web reporting tool experienced technical issues and was down for
several months until IT could remedy the issue. However, in that time period, pollution calls still came in to the Compliance
Officers and admin line, but were not "credited" to hotline and webform reporting.
Ongoing Stormwater Hotline
advertised using
various outreach
methods: truck
magnets, signs,
billboards,
presentations, etc.
General public Stormwater Services Hotline poster,
website,
GTV-8 and promo
items (pens,
magnets, sticky
notes) are used to
raise awareness of
the Stormwater
Hotline
Hotline calls and
webform reports
vary each year.
More info can be
found in the
"Enforcement"
section of the
report.

110

Cumulative Year End Contract Agency Reports

CAPE FEAR RIVER WATCH
617 Surry Street
Wilmington, NC 28401
[phone]
www.capefearriverwatch.org

Quarterly Progress Report #4: April 1 – June 30, 2020

Cape Fear River Watch, Inc. (CFRW), under contract with the City of Wilmington Stormwater
Services, will provide the following services for the time period consistent with the City’s fiscal
year from July 1, 2019 through June 30, 2020 for the agreed amount of $15,510. These
contracted services, should be implemented as equitably as possible throughout the fiscal year, to
assist the City in meeting requirements of its federal NPDES Stormwater Permit.

Public Education/Outreach Total Allocated Cost: $6215 Conduct
Enviroscape Presentations for at least 1/3 of 8th grade science classes in New Hanover
County Schools each semester for the entire school year. The Enviroscape watershed education
presentation is an integral component of the 8th grade science curriculum in New Hanover County
Schools. Presentations will be done in coordination with other contracted or cooperating
environmental agencies and will focus on the specific NC Essential Standard and Objectives for
the Hydrosphere/Hydrology unit. Enviroscape instructors will be trained, certified, and follow all
applicable Enviroscape presentation policies and procedures as set forth by the City of
Wilmington Stormwater Services. A maximum of 3 trained Enviroscape instructors from each
agency (which includes the Enviroscape supervisor) are permitted to deliver presentations in 8th
grade. Enviroscape supervisors are responsible for ensuring that their agency’s instructors are fully
trained, certified, and observed accordingly and kept up to date on the script, photo aids, maps,
props and other pertinent presentation information. Contracted Enviroscape supervisors will
deliver a minimum of two presentations each semester (2 in the fall semester, 2 in the spring
semester). Additional presentations given in other settings should not conflict or duplicate the
integrated 8th grade NHCS Enviroscape presentations in any fashion; a summary should be
provided in each quarterly report for any additional presentations given. ($2420)

October 1 - December 31, 2019
8th Grade Enviroscape Presentations
Date School Grade # of presentations # of students
10/7/2019 Holly Shelter 8 2 49
10/8/2019 Holly Shelter 8 2 52
10/23/2019 Noble 8 2 50
11/6/2019 Williston 8 1 21
11/21/2019 Myrtle Grove 8 2 59
11/22/2019 Myrtle Grove 8 2 60
FY 1920

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Other Enviroscape Presentations
Date School / Group / Event Grade # of presentations # of attendees

January 1 - March 31, 2020
8th Grade Enviroscape Presentations
Date School Grade # of presentations # of students
2/17/2020 Trask 8 2 49
2/18/2020 Trask 8 2 51
3/4/2020 Murray 8 2 45
3/5/2020 Murray 8 2 47
Other Enviroscape Presentations
Date School / Group / Event Grade # of presentations # of attendees

April 1 - June 30, 2020
8th Grade Enviroscape Presentations
Date School Grade # of presentations # of students
3/20/2020 Gregory – COVID-19 Alt Service 8 1 30
4/21/2020 Roland Grise – COVID-19 Alt Service 8 2 60
Other Enviroscape Presentations
Date School / Group / Event Grade # of presentations # of attendees

A pre-recorded, virtual Enviroscape presentation was developed by CFRW on April 9th,
2020. This presentation was recorded to provide a virtual learning session for classes that missed
the Enviroscape Presentation, due to Covid-19 cancelling in-person school in March for the
remainder of the school year. The City of Wilmington distributed this presentation link to
teachers. Link to CFRW Virtual Enviroscape:
https://drive.google.com/file/d/1Fg5r_nldZNFTgAmn9_Ira9uJKB2Gs8l8/view?usp=sharing_eil&i
nvite=CJnW0fEP&ts=5e8f7455

Provide educational programs and eco-tours for Wilmington residents related to water
quality, water resources, and stormwater pollution. Educational programs include First
Saturday Seminars, presentations to community and civic organizations, and other scheduled talks
in the community. Educational programs for homeowners associations should be planned and
coordinated with Stormwater Services. Educational programs will also include eco-tours and
birding tours at Greenfield Lake and local creek paddling tours. Wildlife feeding education can be
incorporated into these established educational activities, as well as provided by the boathouse
staff for lake patrons. Efforts will be made by CFRW to inform the local media about educational
programs.

Outreach and education activities for the Kerr Avenue Wetland can include activities such as
outreach/education for business owners/operators and property owners in close proximity to the
KA Wetland, group cleanups (independent of the 10 cleanups service), and presentations to
groups. ($250 is allocated for Kerr Avenue education)
($3795)

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July 1 - September 30, 2019
First Saturday Seminars
Date Topic Speaker Attendance
7/6/2019 Rowing on the River Mark Wilde-Ramsing 45
8/3/2019 “The Devil We Know” Screening N/A 30
Other Presentations by CFRW Staff
Date Organization/Audience Topic / Speaker Attendance
7/15/2019 CFRW/Summer Campers Stormwater and other Water Quality Impacts/Kay
Lynn Hernandez
24
7/22/2019 CFRW/Summer Campers Stormwater and other Water Quality Impacts/Kay
Lynn Hernandez
22
7/29/2019 CFRW/Summer Campers Stormwater and other Water Quality Impacts/Kay
Lynn Hernandez
24
8/30/2019 Wilmington Academy of Arts and
Science/6th, 7th and 8th grades
CFRW Mission and Local Conservation
Issues/Kay Lynn Hernandez
84
9/17/2019 UNCW/Students Water Quality/Kemp Burdette 30
9/18/2019 Porters Neck Garden Club Water Quality/Kemp Burdette 50
Greenfield Lake Eco-Tours & Paddle Tours on Creeks
Date Group Served/Audience Type of Tour /Topic / Location / Speaker Attendance
7/1/2019 YWCA/Summer Campers Eco-Tour/Stormwater, flora and fauna of
GFL/Greenfield Lake/Kay Lynn Hernandez
25
7/3/2019 YWCA/Summer Campers Eco-Tour/Stormwater, flora and fauna of
GFL/Greenfield Lake/Kay Lynn Hernandez
25
7/9/2019 YMCA/Summer Campers Eco-Tour/Stormwater, flora and fauna of
GFL/Greenfield Lake/Kay Lynn Hernandez
20
7/10/2019 Home School/8th Graders Eco-Tour/Stormwater, flora and fauna of
GFL/Greenfield Lake/Kay Lynn Hernandez
15
7/11/2019 Giggles/8 year olds Eco-Tour/Stormwater, flora and fauna of
GFL/Greenfield Lake/CFRW intern
25
7/16/2019 CFRW/Summer Campers Eco-Tour/Stormwater, flora and fauna of
GFL/Greenfield Lake/Kay Lynn Hernandez
24
7/23/2019 CFRW/Summer Campers GFL/Greenfield Lake/Kay Lynn Hernandez 22
7/30/2019 CFRW/Summer Campers GFL/Greenfield Lake/Kay Lynn Hernandez 24
9/28/2019 LakeFest/Community members Eco – Tour/Stormwater, flora and
fauna/Greenfield Lake/Kay Lynn Hernandez
27

October 1 - December 31, 2019
First Saturday Seminars
Date Topic Speaker Attendance
10/5/2019 Community Education and the
Environment
Keni Reinks 51
11/2/2019 Sea Level Rise Roger Shew 65
Other Presentations by CFRW Staff
Date Organization/Audience Topic / Speaker Attendance
10/7/2019 UNCW/Teaching Lab CFRW mission & internships/Kay Lynn
Hernandez
55
10/15/2019 Wilmington Chamber of
Commerce Leadership
CFR Basin Water Quality/Kemp Burdette 30
11/4/2019 Wrightsboro Elementary Stormwater Impacts & BMPs/Kay Lynn
Hernandez
102
11/8/2019 Men’s Club CFR Basin Water Quality/Kemp Burdette 100
11/12/2019 Grace Methodist/Seniors CFR Basin Water Quality/Kemp Burdette 20
11/12/2019 Forrest Hills/4th and 5th Graders Straws and other Single Use Plastics/Kay Lynn
Hernandez
55
11/23/2019 St. Mark Catholic School/4th
Graders
Stormwater impacts & BMPs/Kay Lynn
Hernandez
85

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11/20/2019 Kiwanis Club of Wilmington CFRW Mission/Kay Lynn Hernandez 85
11/24/2019 American Ass. Of
Geographers/Annual Meeting
CFR Basin Water Quality/Kemp Burdette 150
Greenfield Lake Eco-Tours & Paddle Tours on Creeks
Date Group Served/Audience Type of Tour /Topic / Location / Speaker Attendance
10/1/2019 NC Solid Waste Enforcement
Officers
Paddling Eco Tour/Water Quality, flora and
fauna, history/Greenfield Lake/Kay Lynn
Hernandez
28
10/8/2019 UNCW/OLLIE Paddling Eco Tour/Water Quality, flora and
fauna, history/Greenfield Lake/Kay Lynn
Hernandez
18
10/15/2019 UNCW/OLLIE Paddling Eco Tour/Water Quality, flora and
fauna, history/Greenfield Lake/Kay Lynn
Hernandez
21
10/17/2019 UNCW/OLLIE Walking Eco Tour/Water Quality, flora and fauna,
history/Greenfield Lake/Kay Lynn Hernandez
14
10/29/2019 St. Mark Catholic School/4th
Graders
Raindrop Journey/Stormwater/Greenfield
Lake/Kay Lynn Hernandez
85
11/5/2019 Wrightsboro Elementary/4th
Graders
Raindrop Journey/Stormwater/Greenfield
Lake/Kay Lynn Hernandez
50
11/6/2019 Wrightsboro Elementary/4th
Graders
Raindrop Journey/Stormwater/Greenfield
Lake/Kay Lynn Hernandez
51
11/19/2019 UNCW/OLLIE Walking Eco Tour/Water Quality, flora and fauna,
history/Greenfield Lake/Kay Lynn Hernandez
16

January 1 - March 31, 2020
First Saturday Seminars
Date Topic Speaker Attendance
1/4/2020 Wilmington Climate & Weather Richard Neuherz & Tim Armstrong/NOAA 74
2/1/2020 American Oystercatchers Lindsay Addison/Audubon 58
3/7/2020 Fighting Env. Threats in N.C. Erin Carey/Sierra Club 83
Other Presentations by CFRW Staff
Date Organization/Audience Topic / Speaker Attendance
1/15/2020 Elon University/Students Water Quality of CFR/Kemp Burdette 25
1/29/2020 The Forum/Wilmington residents Community Education Day/Kay Lynn
Hernandez
100
(approximate)
1/31/2020 Peace Rose Montessori/4th graders Water quality GFL/Audrey Dunn 15
2/1/2020 CoffeeFest/Wilmington Residents Water Quality of the CFR/Kemp Burdette 150
2/3/2020 WWAY/New Hanover &
Brunswick residents
Community Education Day/Kay Lynn
Hernandez
750(approximate)
2/4/2020 Women’s Impact
Network/members
Water Quality of the CFR/Kemp Burdette 50
2/8/2020 StriperFest Community Education
Day/Attendees
Water Quality/Environmental Impacts/All
CFRW staff
508
3/6/2020 Sea Tech High School/Students Water Quality of the CFR/Kemp Burdette 150
3/10/2020 S&W Cons. District Region 9
Regional Meeting/attendees
Water Quality of the CFR/Kemp Burdette 75

Greenfield Lake Eco-Tours & Paddle Tours on Creeks
Date Group Served/Audience Type of Tour /Topic / Location / Speaker Attendance
1/22/2020 Upper El Montessori/4th & 5th
Graders
Raindrop Journey/Stormwater/GFL/Kay Lynn
Hernandez
24
2/13/2020 Douglas Academy/2nd Graders Eco
Tour/Stormwater,history,flora&fauna/GFL/Kay
Lynn Hernandez
20
3/11/2020 Duke Energy/Employees Water & land based/water quality/GFL/Audrey
Dunn and Patrick Connel
30

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April 1 - June 30, 2020
First Saturday Seminars
Date Topic Speaker Attendance
4/4/2020 Effects of PFAS on Aquatic
Wildlife in the CFR Basin –
COVID-19 Alt Service Virtual
Madi Polera 49
5/2/2020 Factory Farming – COVID-19 Alt
Service Virtual
Kemp Burdette 72
6/6/2020 GenX Exposure Study – COVID-
19 Alt Service Virtual
Jane Hoppin 30
Other Presentations by CFRW Staff
Date Organization/Audience Topic / Speaker Attendance
6/3/2020
CFRW/UNCW Island Ecology
Students – COVID-19 Alt Service
Virtual
Mission and work of CFRW/Kay Lynn
Hernandez
20
Greenfield Lake Eco-Tours & Paddle Tours on Creeks
Date Group Served/Audience Type of Tour /Topic / Location / Speaker Attendance
4/28/2020 Virtual tour – COVID-19 Alt
Service – YouTube
Paddling Eco-Tour/Stormwater Impacts, Plants,
Animals and History of GFL/Kay Lynn
Hernandez
762
5/15/2020 4th Graders/Forest Hills
Elementary – COVID-19 Alt
Service - virtual tour
Paddling Eco-Tour/Animal adaptations in
GFL/Tyler Rhorback
22
CFRW created a 15-minute virtual eco tour of Greenfield Lake on April 24th. This virtual eco tour
was recorded to provide a virtual learning session for groups and individuals that could not gather
for the eco-tours due to Covid-19. CFRW and the City of Wilmington distributed this video.
Link to video: https://www.youtube.com/watch?v=2tC4lNXkdvU&t=258s

Public Involvement/Volunteer Efforts Total Allocated Cost: $7953
Encourage public participation by engaging city residents/businesses/civic groups in a
volunteer Storm Drain Marking program in the city to involve and educate the community
about stormwater pollution. A minimum of 1 volunteer day with at least 5 community
volunteers and 14 drains marked is required. Agencies are welcome to do additional storm
drain marking beyond this requirement. Educational doorhangers will be distributed to
surrounding residences/businesses during storm drain marking. Assist in identifying areas to mark
drains, educate volunteers about stormwater pollution and the purpose of the storm drain marking
program, train volunteers in marking and safety, use supplied markers, and help provide oversight
of the program. A trained CFRW staff member and/or trained intern is required to be present
during all storm drain marking activities and with each volunteer group. ($770)

July 1 - September 30, 2019
Storm Drain Marking
Date Name of Volunteer
Organization/Business/Etc
Specific Area Marked # of
Volunteers
# of Drains
Marked
# of door
hangers
distributed
7/17/19 Cape Fear River Watch Eco-
Camp
Carriage
Hills/Hollybriar/Woodstock
ad adjacent streets
18 19 100
7/21/19 Cape Fear River Watch Eco-
Camp
Carriage Hills/Pollocks
Way/Chippenham Dr. and
adjacent streets
22 17 100

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Coordinate volunteer clean-ups of city watersheds/tributaries 10x per year, once per month
(with the exception of July and December). These cleanups will focus on tributaries that flow
into Greenfield Lake, Smith Creek, Burnt Mill Creek, Barnards Creek, Mott Creek, the Cape Fear
River, and as the need is discovered by the City.
10 monthly clean-ups will be completed including at least one site on the city’s provided location
map/list for the International Coastal Cleanup, an annual international clean-up event.

A cleanup location map and list will be provided to CFRW and a field trip can also be conducted
by the city with CFRW, as necessary, to point out the cleanup locations. CFRW cleanups done in
conjunction with Keep America Beautiful must be performed at the locations identified by the
city, in order to be reimbursable under this contract.

In order to avoid duplication of cleanup activities, CFRW will provide a schedule to City
Stormwater Services 1 month in advance of proposed cleanup event locations. CFRW will inspect
these sites closer to the cleanup date to ensure that the specific location is still in need of a
cleanup.

Local watershed clean-ups may also include volunteer efforts to remove wetland and aquatic
invasive plants with a focus on Greenfield Lake, Kerr Ave, and the Mary Bridger Wetland, but
should not be conducted in place of cleanups.

Any cleanups conducted on private property should include written permission obtained in
advance of the cleanup by CFRW from the property owner. These “written permissions” should
be included with the Watershed Cleanup Report and on the year-end compilation of documents on
USB/DVD/CD submitted to the city.

Efforts should be made to inform the local media and social media outlets about upcoming
cleanup events. In addition, significant water quality problems or suspected problems identified
during cleanups will be reported immediately to the appropriate officials, including the city’s
Stormwater Compliance Officer, Corey Boyett at 910-341-0092 or 910-343-4777.

A summary of each clean-up event will be completed and submitted to Stormwater Services.
Reports will be submitted using the supplied template and within 12 calendar days of the
cleanup event. Reports will include: the specific watershed, the location within the watershed that
was cleaned, number of community volunteers, hours worked, estimate of the quantity of waste
and recyclable materials removed, # of creek/ditch miles cleaned, photographs to document work
including before and after photos of the cleanup site, volunteer photos, and documentation of
efforts to secure volunteers and promote the event in the media and on social media. ($5973)

July 1 - September 30, 2019
Watershed Clean-ups
Date of
Cleanup
Watershed Name &
Specific Area Cleaned (Include map #
and specific location cleaned)
# of Creek
or Ditch
Ft/Miles
Cleaned
Amount of Trash Collected
ie. # of 96 gallon bins of trash
# of 96 gallon bins of
recycling
Type of trash collected, etc.

# of Volunteers/
Total Volunteer
Hours Contributed

116

8/10/2019 GFL #5- Medical Center Drive- Along
tributary of Greenfield lake and
retention pond behind Hess
St/Bojangles
.2 miles Trash: 12 thirty gallon bags
(Total 120 lbs.)
Recycling: 9 thirty-gallon
bags (Total 36 lbs.)
Miscellaneous: Several
miscellaneous items
47 volunteers for a
total of 94 volunteer
hours
9/20/2019 GFL#2 / Entire Lake

1 mile
Trash: 2.5 Full 90 gallon
Bins
Recycling: 3.5 Full 90 gallon
Bins
Miscellaneous: Camp
materials from homeless
camps, buckets, water guns
44 volunteers for a
total of 88 volunteer
hours

October 1 - December 31, 2019
Watershed Clean-ups
Date of
Cleanup
Watershed Name &
Specific Area Cleaned (Include map #
and specific location cleaned)
# of Creek
or Ditch
Ft/Miles
Cleaned
Amount of Trash Collected
ie. # of 96 gallon bins of trash
# of 96 gallon bins of
recycling
Type of trash collected, etc.

# of Volunteers/
Total Volunteer
Hours Contributed
10/12/2019 BMC#9 McCumbers Ditch .4 miles Trash: 1.75 Full 90 gallon
Bins Recycling: 2 Full 90
gallon Bins Miscellaneous:
Bicycle

25 Volunteers/50
Volunteer hours
11/9/2019 BMC#8 Shirley Road .8 miles Trash: 7 thirty-gallon bags
Recycling: 9 thirty-gallon
bags Miscellaneous: 8
Needles, Pipe, Fishing Pole
42 Volunteers/84
Volunteer hours

January 1 - March 31, 2020
Watershed Clean-ups
Date of
Cleanup
Watershed Name &
Specific Area Cleaned (Include map #
and specific location cleaned)
# of Creek
or Ditch
Ft/Miles
Cleaned
Amount of Trash Collected
ie. # of 96 gallon bins of trash
# of 96 gallon bins of
recycling
Type of trash collected, etc.

# of Volunteers/
Total Volunteer
Hours Contributed
1/16/2020 GFL #4- Along 13th & Lakeshore Dr. .3 miles Trash: 3 Full 96-gal trash
bins, 5 thirty-gallon bags
Recycling: 3 Full 96-gal bins
Miscellaneous: 20 ft of
rebar, shopping cart, tire
52 Volunteers/104
Volunteer hours
2/13/2020 BMC #9- McCumbers Ditch .4 miles Trash: 16 thirty-gallon bags
(Est 160 lbs.)
Recycling: 8 thirty-gallon
bags (Est 40lbs)
Miscellaneous:
Wheelbarrow, tire, cooler
48 Volunteers/96
Volunteer hours
March
cleanup
canceled
due to
COVID-19
N/A N/A N/A N/A

117

April 1 - June 30, 2020
Watershed Clean-ups
Date of
Cleanup
Watershed Name &
Specific Area Cleaned (Include map
# and specific location cleaned)
# of Creek
or Ditch
Ft/Miles
Cleaned
Amount of Trash
Collected
ie. # of 96 gallon bins of trash
# of 96 gallon bins of
recycling
Type of trash collected, etc.

# of Volunteers/
Total Volunteer
Hours Contributed
4/18/2020 Clear Run Branch near Clear Run
Drive (5400 block) – COVID-19 Alt
Service
.1 miles 1 30-gallon bag and 2 5-
gallon buckets full of
assorted trash
1 Volunteer/.5
Volunteer Hours
4/22/2020 34.210244, -77.856169 (Park St, River
to the Sea Bikeway across from
Colonial Village Trailer Park) –
COVID-19 Alt Service
.2miles 1 25-gallon bag full of
assorted trash
1 Volunteer/2
Volunteer Hours
6/6/2020 GFL #3 – Willard St. – COVID-19 Alt
Service

.3 miles 4 30-gallon bags full or
assorted trash
1
Volunteer/1Volunteer
Hour
6/6/2020 BMC #8 – Shirley Road .3 miles 2 42-gallon contractor bags
full of assorted trash
7 Volunteers/17
Volunteer Hours
6/6/2020 Randall Pond – entire lake – COVID-
19 Alt Service
.5 miles 9 full 5-gallon buckets of
small litter
6 Volunteers/24
Volunteer Hours
6/7/2020 BMC #8 – Shirley Road – COVID-19
Alt Service
.5 miles 1 bucket full of assorted
trash
1 Volunteer/1
Volunteer Hour
6/11/2020 BMC #3 – Kerr Avenue Wetland –
COVID-19 Alt Service
.3 miles 1 50-gallon bag of trash and
minimal recyclables
2 Volunteers/5
Volunteer Hours
6/23/2020 Greenfield Lake Watershed/Around
boathouse and the lake – COVID-19
Alt Service
.5 miles 1 30-gallon bag and 10
buckets of assorted trash
2 Volunteers/2
Volunteer Hours

Due to COVID-19, Monthly Watershed Clean-ups were conducted as individuals or small families
in accordance to current safety measures. The City of Wilmington approved that clean-ups can be
conducted anywhere within Wilmington and need not be conducted within the identified clean-up
locations. Two clean-up weeks in April were suggested to volunteers in an effort to replace our
missed March clean-up due to the COVID outbreak. A new report form was created and used by
volunteers. Safety measures were conveyed to volunteers by CFRW including social distancing,
hand washing and the need to work with only volunteers from the same household.

Conduct a volunteer CreekWatchers monitoring program and alert Stormwater Services
when volunteers find problem areas. Every other month CreekWatcher volunteer monitoring
activities will be conducted in at least 2 locations and will target high priority creeks or creek
sections identified in cooperation with Stormwater Services. The monitoring reports submitted
should rotate among the list of locations provided to CFRW by the City. Observation reporting
months are August, October, December, February, April, and June. The CreekWatch Observation
Monitoring Form with field observations and photo documentation will be submitted to
Stormwater Services within 12 calendar days of monitoring. In addition, significant water quality
problems identified during observation monitoring will be reported immediately to the appropriate
officials, including the city’s Stormwater Compliance Officer, Corey Boyett at 910-341-0092 or
910-343-4777. CreekWatchers should be trained community volunteers (not staff and interns) to
help satisfy public involvement objectives ($1210)

118

July 1 - September 30, 2019
CreekWatchers Reports
Date of Report CreekWatcher
Volunteer Name(s)
Watershed Specific Creek Location Monitored
(reference the list of locations provided)
8/25/2019 Deanna Dupree &
James Bitto
Barnards Appleton Way/Golf Course

October 1 - December 31, 2019
CreekWatchers Reports
Date of Report CreekWatcher
Volunteer Name(s)
Watershed Specific Creek Location Monitored
(reference the list of locations provided)
10/26/2019 MM Vaught Smith Creek Hurst Branch/Maides Park
10/26/2019 Bernard Roels Burnt Mill Creek Downey Branch
12/29/2019 Amy & Kevin McClane Burnt Mill Creek Shirley to Princess
12/29/2019 MM Vaught Smith Creek Hurst Branch at Maides Park

January 1 – March 31, 2020
CreekWatchers Reports
Date of Report CreekWatcher
Volunteer Name(s)
Watershed Specific Creek Location Monitored
(reference the list of locations provided)
2/29/2020 Amy & Kevin McClane Burnt Mill Creek Shirley/Klein Rd.
2/3/2020 Bridget Tarrant Burnt Mill Creek Wrightsville at Dawson

April 1 – June 30, 2020
CreekWatchers Reports
Date of Report CreekWatcher
Volunteer Name(s)
Watershed Specific Creek Location Monitored
(reference the list of locations provided)
4/25/2020 Jim Depree & Deanna
Bertino
Barnards Appleton Way
4/30/2020 Gloria Shirley Burnt Mill Creek Metts Ave. to Market St.
6/24/2020 Gloria Shirley Burnt Mill Creek Grady South to Metts Ave.
6/27/2020 Mary Martha Vaught Smith Creek Maides Park/Hurst Branch

Contract Administration Total Allocated Cost: $1342
Quarterly progress reports and invoices will be submitted in accordance with the following
provisions:

Submit cumulative quarterly progress reports and invoices according to the following quarters:
July 1 - Sept 30 (1st Quarter); October 1 - Dec. 31 (2nd Quarter); January 1 -March 31 (3rd
Quarter); April 1 - June 30 (4th Quarter). The 4th quarter progress report will serve as a compiled
year-end summary report and will be included in the City’s NPDES annual report.

Quarterly reports and invoices are due within 12 calendar days of the quarter end date and will
follow templates and instructions set forth by Stormwater Services.

If the reporting due date falls on a weekend or a city-observed holiday, reports are due the
following weekday by 5pm. Any reports received late, including Quarterly Progress
Reports, Quarterly Invoices, Cleanup Reports, CreekWatcher reports, year-end compilation

119

of records/reports, etc. will result in an automatic overall reduction of the quarterly invoice
payment amount according to the following schedule:
▪ 1-10 calendar days late - 10% reduction of the quarterly payment amount
▪ 11+ calendar days late - 20% reduction of the quarterly payment amount

The quarterly invoice should use the supplied template which shows the % of each service
completed each quarter, invoice amount, and amount remaining to be paid. Invoices will be paid
once the quarterly progress report and invoice(s) are received and reviewed by the City for
adequate progress. Non-performance or inadequate progress may result in non-payment or
reduction of payment. No pre-payment of services will occur.

Reports and invoices that do not follow templates/instructions will be returned for correction;
payment will be processed once updated reports and invoices are received, reviewed, and
approved.

CFRW will maintain all records and reports related to this contract on a fiscal year (FY) basis
(July 1-June 30). These records should be retained for a period of at least 5 years. These files are
public record and should be accessible at the contracted agency location. In addition, an annual
compilation of all contract documents, records, reports, invoices, and pertinent educational
materials or related materials will be provided to the City of Wilmington Stormwater Services on a
USB Flash Drive, CD, or DVD for the entire contract year within 12 calendar days of the 4th
quarter end date.

Contact person: Stormwater Services requires one main point of contact for the implementation,
management, communication and reporting of this annual contract. This staff person will be the
individual that implements the majority of contract services, and therefore will be the most
familiar with the contract. The designated contact person is: Kay Lynn Hernandez ($1342)

Other: Do not assign a cost.
Assist Stormwater Services in implementing additional public outreach, education,
involvement, and participation activities required by federal NPDES stormwater permit.
Summary reports and information will be included in the City’s NPDES yearly report to the State.
In addition, significant water quality problems or suspected problems identified while
implementing contract services will be reported immediately to the appropriate officials, including
the city’s Stormwater Compliance Officer, Corey Boyett at 910-341-0092 or 910-343-4777.

Report compiled by: Kay Lynn Hernandez Date: 6/30/2020

120

NEW HANOVER SOIL & WATER CONSERVATION DISTRICT
230 Market Place Drive, Suite 100
Wilmington, NC 28403

Quarterly Progress Report #4: April 1 – June 30, 2020

New Hanover Soil & Water Conservation District (NHSWCD), under contract with the City of
Wilmington Stormwater Services, will provide the following services for the time period
consistent with the City’s fiscal year from July 1, 2019 through June 30, 2020 for the agreed
amount of $26,600. These contracted services, implemented as equitably as possible throughout
the fiscal year, assist the City in meeting requirements of its federal NPDES Stormwater Permit.

Public Education/Outreach Total Allocated Cost: $18,268
Conduct Enviroscape Presentations for at least 1/3 of 8th grade science classes in New
Hanover County Schools each semester for the entire school year. The Enviroscape watershed
education presentation is an integral component of the 8th grade science curriculum in New
Hanover County Schools. Presentations will be done in coordination with other contracted or
cooperating environmental agencies and will focus on the specific NC Essential Standard and
Objectives for the Hydrosphere/Hydrology unit. Enviroscape instructors will be trained, certified,
and follow all applicable Enviroscape presentation policies and procedures as set forth by the City
of Wilmington Stormwater Services. A maximum of 3 trained Enviroscape instructors from each
agency (which includes the Enviroscape supervisor) are permitted to deliver presentations in 8th
grade. Enviroscape supervisors are responsible for ensuring that their agency’s instructors are fully
trained, certified, and observed accordingly and kept up to date on the script, photo aids, maps,
props and other pertinent presentation information. Contracted Enviroscape supervisors will
deliver a minimum of two presentations each semester (2 in the fall semester, 2 in the spring
semester). Additional presentations given in other settings should not conflict or duplicate the
integrated 8th grade NHCS Enviroscape presentations in any fashion; a summary should be
provided in each quarterly report for any additional presentations given. Other efforts may include
assisting with curriculum development, scheduling presentations, teacher relations, and training
and observing instructors. ($2420)

July 1 – September 30, 2019
8th Grade Enviroscape Presentations
Date School Grade # of presentations # of students
9/12/19 Virgo 8th 1 17
9/12/19 Virgo 8th 1 12
Other Enviroscape Presentations
Date School / Group / Event Grade # of presentations # of attendees

Helped lead and instruct during Enviroscape Instructor training held 9/17/19. Also organized
NHSWCD schedule of presentations during this meeting.

FY 1920

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October 1 – December 31, 2019
8th Grade Enviroscape Presentations
Date School Grade # of presentations # of students
10/7/19 Holly Shelter MS 8th 2 63
10/24/19 Noble MS 8th 3 92
11/4/19 Williston MS 8th 2 38
11/5/19 Williston MS 8th 2 36
11/6/19 Williston MS 8th 1 18

January 1 – March 31, 2020
8th Grade Enviroscape Presentations
Date School Grade # of presentations # of students
2/17/20 Trask MS 8th 2 57
2/18/20 Trask MS 8th 2 55
3/6/20 Murray MS 8th 1 31
Other Enviroscape Presentations
Date School / Group / Event Grade # of presentations # of attendees
2/4/20 Cape Fear Academy 8th 3 40
2/5/20 Cape Fear Academy 8th 1 16
**The 3/19/20 presentation at JC Roe was cancelled as a result of to COVID-19 school closure.

April 1 – June 30, 2020
8th Grade Enviroscape Presentations
Date School Grade # of presentations # of students
4/9/20 JC Roe- Virtual Pre-recorded Enviroscape
Presentation (Covid-19 Alternative Service)
Scheduled for 3/19
8th 1 10 estimated
4/17/20 Lake Forest Academy-Virtual Pre-recorded
Enviroscape Presentation (Covid-19
Alternative Service)
8th 1 10 estimated
4/20/20 Roland-Grise- Virtual Pre-recorded
Enviroscape Presentation (Covid-19
Alternative Service)
8th 4 130 estimated
*A pre-recorded, virtual Enviroscape presentation was developed by NHSWCD on 3/31/20. This
presentation was recorded to provide a virtual learning session for classes that missed the
Enviroscape Presentation, due to Covid-19 cancelling in-person school in March for the remainder
of the school year. The City of Wilmington distributed this presentation link to teachers:
https://youtu.be/76bKf3IebhM

Increase awareness and education in the city about pet waste/fecal coliform bacterial
pollution and the City’s pet waste ordinance. Implement education with city residents about pet
waste, fecal bacteria, the impacts on water quality, the city’s pet waste ordinance, and solutions.
Provide outreach and education materials via K-12 education programs, public meetings, agency
website, and by participating/staffing the Canines for Clean Water (C4CW) Program booth at a
minimum of 3 pet-related events (with pets largely present at a minimum of 2 events). The
expectation is to target well-attended pet events. ($1705)

July 1 - September 30, 2019
Coordinated meeting with NHC Animal Services unit to discuss information needs from their
department for 9/3/19. Meeting was rescheduled to a later date due to Hurricane Dorian.

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October 1 – December 31, 2019
*Secured participation in three spring events: Monty’s Home Pet Expo (2/23), Paws on Parade
(3/14), and the NHC Animal Services Rabies Shot Clinic (3/28). Also coordinated and meet with
NHC Animal Services to work on an updated pet database on 10/17/19.

January 1 – March 31, 2020
Pet Events / Pet Waste Ordinance Education
Date Event Location Method of Delivery # and Name of Education
Materials Distributed
# of signed Pet
Waste Pledges
2/23/20 Monty’s Home Pet
Expo
Coastline
Convention
Center
C4CW display table
with signs, info,
banners;
communication with
attendees and pledge
signatures acquired
30 pet waste ‘goody’ bags
(containing refrigerator
magnet, pet-waste
dispenser and bags,
program information, pen)
25 bandanas

30
2/28/30 February
Newsletter
Online email
distribution via
GovDelivery
Email newsletter
focusing on bacteria
from pet waste as
stormwater runoff
pollution
231 recipients of
newsletter
N/A
* Paws on Parade (3/14) and the NHC Animal Services Rabies Shot Clinic (3/28) were canceled
in response to COVID-19.

April 1 – June 30, 2020
Pet Events / Pet Waste Ordinance Education
Date Event Location Method of Delivery # and Name of Education
Materials Distributed
# of signed Pet
Waste Pledges
5/22/20 ‘Scoop the Poop’
art contest
Online Facebook post and
email (Covid-19
Alternative Service)
Post with contest flyer that
contained educational
information related to
impact on waterways,
ordinance, and more. Also
emailed to ~300 teachers.
400+ people
reached on
Facebook.
Seven entries.
6/9/20 ‘Scoop the Poop’
educational
outreach video
Facebook Video post-(Covid-
19 Alternative
Service)
Short educational video
filmed in Hewletts Creek
watershed demonstrating
‘scoop the poop’ and
sharing statistics regarding
pet waste and information
on City ordinance.
226 people
reached
6/16/20 Pet Waste Survey Online Survey emailed to
COWSS (Covid-19
Alternative Service)
5-questions survey
developed to help obtain
data from citizens on their
knowledge related to the
city’s pet ordinance,
associated fines,
importance of scooping the
poop, and rabies
information.
N/A
‘Scoop the Poop’ video on website at: https://soilwater.nhcgov.com/programs/education-and-
outreach under the ‘Stormwater Runoff and Water Quality’ tab and on Facebook at
https://www.facebook.com/NHSWCD/videos/954385178344012/. Pet waste contest post found at
https://www.facebook.com/NHSWCD

Conduct at least 2 “Stormwater 101” education presentations to HOAs, garden clubs,
community/civic groups, property management companies, businesses, college students,

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developers, or during watershed-wide meetings. 1 presentation may target college
classes/students or county employees. Initiate direct contact with potential audiences, promote
program, and schedule/deliver presentations. ($1100)

July 1 - September 30, 2019
Stormwater 101 Presentations
Date Organization / Audience Method of Delivery # and Name of Education
Materials Distributed
# of
attendees
10/21/19 Lions Gate HOA Power Point n/a 5

Provide educational contact with residents in the Hewletts Creek Watershed conservation
easement areas and pursue opportunities as they arise to secure additional conservation
easements within the City. Contact with residents may include an annual newsletter, educational
presentations, easement education, etc. In addition, NHSWCD will provide stormwater education
programs at the J.E.L. Wade Stormwater Wetland, as the need arises. ($1485)

April 1 – June 30, 2020
Hewletts Creek Educational Contact
Date Audience Name or
School/Grade
Topic(s) and/or Activity # and Name of
Education
Materials
Distributed
# presentations # of
attendees
6/26/20 Hewletts Creek area
residents
Annual newsletter mailed
out
210-Changing
Tides newsletter
N/A 210 addresses

Facilitate additional environmental education presentations in the city that highlight issues
such as stormwater, water quality, and LID for local residents, students, teachers, camps,
business owners, etc. Presentation topics will tie into water quality, BMPs, wildlife, and water
conservation issues. ($2915)

July 1 - September 30, 2019
Environmental Education Presentations
Date Audience Name or
School / Grade
Topic(s) and/or
Activity
# and Name of Education
Materials Distributed
# of
presentations
# of
attendees
7/15/19 Summer Ventures
Camp – UNCW
Who, what, when,
where, how of SWCDs.
Stormwater pollution
and BMPs included
during presentation.
n/a 1 17
7/17/19 UNCW MPA Fellows Who, what, when,
where, how of SWCDs.
Stormwater pollution
and BMPs included
during presentation.
n/a 1 3

October 1 – December 31, 2019
Environmental Education Presentations
Date Audience Name or
School / Grade
Topic(s) and/or
Activity
# and Name of Education
Materials Distributed
# of
presentations
# of
attendees
10/2/19 Homeschool Group,
6-12th
Envirothon, local water
quality, and BMPs
n/a 1 12

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10/26/19 SeaTech High School Soils, including
stormwater runoff
pollution impacts
n/a 2 43
11/4/19 Roland Grise MS, 6th Forestry and
Environmental Camp at
Hugh MacRae Park.
Water quality discussed.
n/a 5 175
11/8/19 Roland Grise MS and
Murray MS
Forestry and
Environmental Camp at
Hugh MacRae Park.
Water quality discussed.
n/a 1 275
11/20/19 Mosley Performance
Center
Coastal Geology and
Education contest
presentation. Water
quality in relation to
wetlands (education
contest) discussed.
n/a 1 30
12/3/19 Ogden ES, 5th Ecosystems, including
stormwater runoff
pollution impacts on the
food web and local
water quality. Food web
activity.
n/a 3 73
12/6/19 Ogden ES, 5th Ecosystems.
Ecosystems, including
stormwater runoff
pollution impacts on the
food web and local
water quality. Food web
activity.
n/a 2 54

January 1 – March 31, 2020
Environmental Education Presentations
Date Audience Name or
School / Grade
Topic(s) and/or
Activity
# and Name of Education
Materials Distributed
# of
presentations
# of
attendees
1/24/20 Murray MS, 8th Wildlife; included how
stormwater pollution
impacts the food web
and local water quality.
n/a 4 128
2/12/20 Honours Guild
Homeschool Group,
6-11th
Envirothon, local water
quality, and BMPs
n/a 2 27
3/6/20 AIG students,
Wrightsville Beach
ES at Blair, 4th and 5th
Estuary; how water
quality is impacted by
stormwater pollution
n/a 2 20
3/11/20 Blair elementary (at
Porters Neck), 3rd
Soil and Plants; how
stormwater causes
erosion
n/a 3 108

April 1 – June 30, 2020
Environmental Education Presentations
Date Audience Name or
School / Grade
Topic(s) and/or
Activity
# and Name of Education
Materials Distributed
# of
presentations
# of
attendees
6/2/20 Castle Hayne ES, 3rd Soil & Plants: included
how stormwater is
absorbed by plants and
trees as well as how it is
absorbed into different
soil types.
Virtual Pre-recorded
Presentation: YouTube video
link emailed to teacher
(Covid-19 Alternative Service)
5 100
estimated
6/2/20 Anderson ES, 4th Weathering & Erosion:
discussed accelerated vs
Virtual Pre-recorded
Presentation: YouTube video
2 60
estimated

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normal erosion and how
stormwater flow can
effect and change that.
link emailed to teacher (Covid-
19 Alternative Service)
6/2/20 Winter Park ES, 3rd Soil & Plants: included
how stormwater is
absorbed by plants and
trees as well as how it is
absorbed into different
soil types.
Virtual Pre-recorded
Presentation: YouTube video
link emailed to teacher (Covid-
19 Alternative Service)
3 60
estimated
* Soil and Plants presentation: https://youtu.be/XrZT8MTfQBY
*Weathering and Erosion presentation: https://youtu.be/OiVnQNl3Ev8

Organize/participate in community outreach events to engage citizens and provide
stormwater education. NHSWCD will attend and provide stormwater, BMP, and rain barrel sale
education at community outreach events (such as the New Hanover County Fair, Earth Day, etc).
($3300)

October 1 – December 31, 2019
Community Outreach Events
Date Event Location Method of Delivery # and Name of Education
Materials Distributed
# of
attendees
10/12/19 Fire in the Pines
Festival
Halyburton
Park
Set up a display table
to inform attendees
about District
roles/programs,
potential volunteer
opportunities, and
water quality
Sammy Soil coloring books: 15
‘Healthy Water-Healthy People’
flyer: 5
‘Stormwater Pollution Simple
Solutions’ brochures: 30
Kids coloring sheets: 23

1433
11/1/19-
11/10/19
Cape Fear Fair
and Expo
Airport
Fairgrounds
Set up a display to
inform attendees about
BMP cost share
programs and rain
barrel sales. Included
flyer for citizens to
take.
Rain Barrel sale information
flyers: 30
10,000
11/15/19 STRAWs film
presentation.
Holly Shelter
MS
Film screening, Q&A
with participants,
discussion on
watersheds and ways
to reduce stormwater
runoff pollution.
N/A 126

January 1 – March 31, 2020
Community Outreach Events
Date Event Location Method of Delivery # and Name of Education
Materials Distributed
# of
attendees
1/17-
1/18/2020
TreeFest Independence
Mall
Assisted with tree
tagging, tree selection,
and other customer
service
n/a 1,100
2/8/2020 StriperFest Coastline
Convention
Center
Had booth at the event
where stormwater
related materials and
natural resource
materials were
distributed.
“Sammy Soil” coloring books: 20
Educational coloring sheets: 30
District brochure: 8
508
2/27/2020 WWAY Health
Fair
Independence
Mall
Had District
information on NHC
District brochures: 30
‘Healthy Water, Healthy People’
flyer: 50
2,000

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tables for attendees to
pick up
3/2/2020 UNCW Clean
Water Fair
UNCW
Campus
Had booth at the event
and shared District
program information,
had erosion
demonstration.
District brochure: 10
Reusable straws: 8
Refrigerator magnets: 15
40

April 1 – June 30, 2020
Community Outreach Events
Date Event Location Method of Delivery # and Name of Education
Materials Distributed
# of
attendees
4/27/20 Wilmington Earth
Day Virtual
Festival
Online Facebook event with
live streams, videos
from exhibitors, and
mini concerts. District
was promoted during
the event. (Covid-19
Alternative Service)
Post discussed District offerings
and programs, including
stormwater runoff solutions and
programs. COW-SS and HOW
were featured as questions on the
scavenger hunt and theoretically
should receive increased web
traffic
500
estimated

Promote/consult on Low Impact Development (LID) including stormwater Best
Management Practices (BMPs). Activities can include providing education and technical
assistance to property owners, education and promotion through local media or distributed
publications, or providing comments to City Technical Review Committee. ($1163)

July 1 - September 30, 2019
Completed 1 plan for New Hanover County Planning regarding soil types found on proposed
building sites. Recommended LID within the means of the development and recommended using
the county LID ordinance rules.

October 1 – December 31, 2019
Completed 2 plans for New Hanover County Planning regarding soil types found on proposed
building sites. Recommended LID within the means of the development and recommended using
the county LID ordinance rules.

January 1 – March 31, 2020
Completed 2 plans for New Hanover County Planning regarding soil types found on proposed
building sites. Recommended LID within the means of the development and recommended using
the county LID ordinance rules.

April 1 – June 30, 2020
Completed 2 plans for New Hanover County Planning regarding soil types found on proposed
building sites. Recommended LID within the means of the development and recommended using
the county LID ordinance rules.

Organize/facilitate at least 2 Environmental Field Days a year serving an entire grade at a
New Hanover County School. Environmental field days will have a water quality education
component. ($2640)

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October 1 – December 31, 2019
Environmental Field Days
Date School / Grade Topic(s) and/or Activity # presentations # of students
10/14/19 Pine Valley ES 4th Wildlife, soils, water cycle,
forestry stations. Water quality
discussed at soils and forestry
stations (erosion and filtration)
4 100

January 1 – March 31, 2020
Environmental Field Days
Date School / Grade Topic(s) and/or Activity # presentations # of students

April 1 – June 30, 2020
Environmental Field Days
Date School / Grade Topic(s) and/or Activity # presentations # of students
6/10/20 Virgo MS/6th Virtual field day-Pre-recorded
presentations: YouTube links
emailed to teacher (Covid-19
Alternative Service)
4 75 estimated
* Soils presentation: https://youtu.be/XrZT8MTfQBY
*Weathering and Erosion presentation: https://youtu.be/OiVnQNl3Ev8
*Wildlife presentation: https://youtu.be/_fbtpIB6AVs
*Forestry presentation: https://youtu.be/rp_N3iFpEj8
* Water Quality presentation: https://youtu.be/ce5XcdWjWoo

Update and maintain agency website and social media outlets to include stormwater
education materials, events, and the city’s Report Stormwater Pollution hotline. The website
will also provide links to stormwater educational materials in Spanish in an effort to reach more
minorities in our region. The city’s Report Stormwater Pollution hotline and online reporting form
will be promoted and linked to from the NHSWCD website. NC Community Conservation
Assistance Program (CCAP) and Heal Our Waterways (HOWBMP) project pictures will continue
to be labeled and uploaded and a local map showing these project locations will be available on
the website. The website will be promoted on local government TV and social media outlets.
($1540)

July 1 - September 30, 2019
Program education and outreach on District social media and website, promoted rain barrel sales,
created and upload an Education and Outreach Request form on the website.

October 1 – December 31, 2019
Promoted new education and outreach form on District social media and website, which resulted
in increased presentations throughout the city and county. Also posted regarding rain barrel sales,
district attendance at community outreach events, soils and worms, and stormwater.

January 1 – March 31, 2020
Promoted education and outreach request form on the website so that educators can easily submit
a request for educational programming; shared information on monthly rain barrel sales, District
attendance at community events (i.e., TreeFest, Health Fair, StriperFest, Canines for Clean Water
event). Updated broken links on website, added new information about county’s water quality

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improvement program to the Stormwater Solutions page
(https://soilwater.nhcgov.com/programs/stormwater-solutions/)

The education and outreach request form is accessed via the Education page, which is easily
accessible from the home page. https://soilwater.nhcgov.com/programs/education-and-outreach/

April 1 – June 30, 2020
Updated website to reflect new rain barrel sale protocol and board meeting changes. Posted on
Facebook to promote rain barrel sales; worked with HOW staff to create rain barrel flyer that was
mailed out to residents; added ‘Scoop the Poop’ educational outreach video to website
(https://soilwater.nhcgov.com/programs/education-and-outreach/ under Stormwater Runoff and
Water Quality tab). Updated BMP map for how located
https://soilwater.nhcgov.com/programs/stormwater-solutions/ under HOW tab. Also added
pictures of completed projects to https://soilwater.nhcgov.com/about-us/photo-galleries/ under
Heal Our Waterways BMPs tab.

Public Involvement/Volunteer Efforts Total Allocated Cost: $1,210
Encourage public participation by engaging city residents/businesses/civic groups in a
volunteer Storm Drain Marking program in the city to involve and educate the community
about stormwater pollution. A minimum of 1 volunteer day with at least 5 community
volunteers and 14 drains marked is required. Agencies are welcome to do additional storm
drain marking beyond this requirement. Educational doorhangers will be distributed to
surrounding residences/businesses during storm drain marking. Assist in identifying areas to mark
drains, educate volunteers about stormwater pollution and the purpose of the storm drain marking
program, train volunteers in marking and safety, use supplied markers, and help provide oversight
of the program. A trained NHSWCD staff member and/or trained intern is required to be present
during all storm drain marking activities and with each volunteer group. ($1210)

April 1 – June 30, 2020
Storm Drain Marking
Date Name of Volunteer
Organization/Business/Etc
Specific Area Marked # of
Volunteers
# of Drains
Marked
# of door
hangers
distributed
6/23/20 Mundorf Family Robert S. Garnett and John S.
Mosby Drive
4 13 (one
marker was
missing
from kit)
23

Programs/Partnerships Total Allocated Cost: $4152
Administer and partner with the City of Wilmington Stormwater Services to hold a public
rain barrel sale. NHSWCD will promote the sale using methods such as local government
television, agency website, community events, signage, and media contact. Rain barrel buyers will
be asked to give their watershed location in order to educate them about watersheds and
track/record volume reduction for the Heal Our Waterways Bradley/Hewletts Creek watershed
restoration effort. ($1457)

129

July 1 - September 30, 2019
Public Rain Barrel Sale
Date of Sale Sale Location # of 60 gallon barrels sold # of 80 gallon barrels sold

July 11, 2019 NHC Government Center 1 0
August 8, 2019 NHC Government Center 2 3
September 12, 2019 NHC Government Center 1 4

October 1 – December 31, 2019
Public Rain Barrel Sale
Date of Sale Sale Location # of 60 gallon barrels sold # of 80 gallon barrels sold

October 10, 2019 NHC Government Center 1 2
November 14, 2019 NHC Government Center 0 1
December 12, 2019 NHC Government Center 0 0

January 1 – March 31, 2020
Public Rain Barrel Sale
Date of Sale Sale Location # of 60 gallon barrels sold # of 80 gallon barrels sold

January 9, 2020 NHC Government Center 1 1
February 13, 2020 NHC Government Center 1 4
March 12, 2020 NHC Government Center 0 3

April 1 – June 30, 2020
Public Rain Barrel Sale
Date of Sale Sale Location # of 60 gallon barrels sold # of 80 gallon barrels sold

May 14, 2020 NHC Government Center 4 13
May 28,2020 NHC Government Center 1 9
June 11, 2020 NHC Government Center 1 2

Serve as a partner organization on grant projects or initiatives that benefit local surface
water quality and water resources within the city such as the Lower Cape Fear Stewardship
Development Awards Program. The Stewardship Development program recognizes developers
for demonstrating outstanding environmental stewardship such as stormwater reduction and LID
practices through the protection and awareness of our water and natural resources. ($2695)

July 1 - September 30, 2019
Attended meetings 7/22 and 9/25 as voting member of coalition. A request for applications for
program applicants as well as scholarship applicants was made in August 2019 with a due date of
September 30, 2019. To date SDC has only received 1 submission. The deadline for applications
was extended due to the consensus of the group that we need at least 3 applications. The question
was raised about the validity of the group, which will continue in future conversations.

October 1 – December 31, 2019
1 meeting was held during this quarter, however staff could not attend or participate due to a
family emergency.

130

January 1 – March 31, 2020
The Lower Cape Fear Stewardship Development Coalition Annual Luncheon was held on
2/20/2020. Staff helped with logistics of event as well as digitally recording the event to post on
SDC website. Three sites were recognized, all in New Hanover County. The CFCC
Sustainability Program was also recognized as the local Stewardship Champion for their efforts at
teaching and promoting green technologies for the future.

April 1 – June 30, 2020
Annual LCFSDC retreat scheduled for May was rescheduled to an electronic meeting to be held
via zoom in July 2020.

Held newly formed NHC Trees group via Zoom in May. This group is formed of local partners
from the City of Wilmington, New Hanover County, and private groups to learn, explore, and
increase the tree canopy as well as stormwater absorption in New Hanover County. The group is
currently looking for ways to partner and serve the community in an efficient way.

Contract Administration Total Allocated Cost: $2970
Quarterly progress reports and invoices will be submitted in accordance with the following
provisions:

Submit cumulative quarterly progress reports and invoices according to the following quarters:
July 1 - Sept 30 (1st Quarter); October 1 - Dec. 31 (2nd Quarter); January 1 -March 31 (3rd
Quarter); April 1 - June 30 (4th Quarter). The 4th quarter progress report will serve as a compiled
year-end summary report and will be included in the City’s NPDES annual report.

Quarterly reports and invoices are due within 12 calendar days of the quarter end date and will
follow templates and instructions set forth by Stormwater Services.

If the reporting due date falls on a weekend or a city-observed holiday, reports are due the
following weekday by 5pm. Any reports received late, including Quarterly Progress
Reports, Quarterly Invoices, other contract reporting, year-end compilation of
records/reports, etc. will result in an automatic overall reduction of the quarterly invoice
payment amount according to the following schedule:
▪ 1-10 calendar days late - 10% reduction of the quarterly payment amount
▪ 11+ calendar days late - 20% reduction of the quarterly payment amount

The quarterly invoice should use the supplied template which shows the % of each service
completed each quarter, invoice amount, and amount remaining to be paid. Invoices will be paid
once the quarterly progress report and invoice(s) are received and reviewed by the City for
adequate progress. Non-performance or inadequate progress may result in non-payment or
reduction of payment. No pre-payment of services will occur.

Reports and invoices that do not follow templates/instructions will be returned for correction;
payment will be processed once updated reports and invoices are received, reviewed, and
approved.

NHSWCD will maintain all records and reports related to this contract on a fiscal year (FY) basis
(July 1-June 30). These records should be retained for a period of at least 5 years. These files are

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public record and should be accessible at the contracted agency location. In addition, an annual
compilation of all contract documents, records, reports, invoices, and pertinent educational
materials or related materials will be provided to the City of Wilmington Stormwater Services on a
USB Flash Drive, CD, or DVD (June 1 – July 31) for the entire contract year within 12 calendar
days of the 4th quarter end date.

Contact person: Stormwater Services requires one main point of contact for the implementation,
management, communication and reporting of this annual contract. This staff person will be the
individual that implements the majority of contract services, and therefore will be the most
familiar with the contract. The designated contact person is: Dru Harrison. ($2970)

Other: Do not assign a cost.
Assist Stormwater Services in implementing additional public outreach, education,
involvement, and participation activities required by federal NPDES stormwater permit.
Summary reports and information may be included in the City’s NPDES yearly report to the State.

In addition, significant water quality problems or suspected problems identified while
implementing contract services will be reported immediately to the appropriate officials, including
the city’s Stormwater Compliance Officer, Corey Boyett at 910-341-0092 or
910-343-4777.

Report compiled by: Dru Harrison & Elissa Anderson Date: 6-29-20

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APPENDIX D: ILLICIT DISCHARGE DETECTION AND ELIMINATION (IDDE)

Dry Weather Flow Monitoring Locations

• Burnett Blvd. – 24” outfall to open ditch, checked for suspicious flow.
• Sunset Ave. – 24” outfall eastward on Sunset Ave. to Hardison St., investigated for
interference structures
• Hardison St./Jackson St. – 24” pipe southward, investigated for interference structures.

Dry Weather Flow Field Training

Date: December 15, 2019
Time: 0900-1200
Location: Burnett Blvd./Sunset Ave.
Seven (7) employees trained

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Policy for Reporting and Documentation of Sanitary Sewer Overflows and System Leaks
Cape Fear Public Utility Authority and City of Wilmington
Purpose:
The purpose of this document is to establish agreed upon procedures for the Cape Fear Public
Utility Authority (CFPUA) to follow regarding reporting and documentation of sanitary sewer
overflows (SSO) that impact the City of Wilmington Municipal Separate Storm Sewer System
(MS4). These guidelines will enable the City to comply with NPDES Phase II Stormwater permit
reporting requirements as well as to provide assistance to CFPUA in mitigating any potential
threat to public health or the environment.
Reporting Requirements:
All SSOs resulting in discharge to the City of Wilmington MS4, or causing possible contamination
of stormwater discharging to the storm system, must be reported to the City within 48 hours of
occurrence in accordance with City Code Chapter 12, section 12-24. Failure to comply may result
in a notice of violation (NOV) for the CFPUA. Fines for non-compliance range up to $10,000
based on quantity, risk to the public, environment damage and degree of negligence as
documented in the City Code. The following table documents the minimum information required
for sanitary sewer overflows and sewage leaks that may impact the City’s MS4.
Date of
Spill/Leak Location Volume Corrective Action NCDWQ Form Analytical Data
SSO
< 1000 gal x x x x
> 1000 gal x x x x x x
System Leak x x x x x as needed

Spills greater than 1,000 gallons require an additional completed copy of the DWQ’s Collection
System Sanitary Sewer Overflow Reporting Form (CS-SSO) provided at the same time as when
provided to the State. Failure to comply may result in an NOV for CFPUA. Clean up
requirements are in accordance with the CFPUA’s Clean up Procedure Policy. This information
will also be used in documenting the compliance with the City of Wilmington’s annual NPDES
Phase II Stormwater report to NCDWQ.
City of Wilmington Contact Information:
Spills less than 1,000 gallons
Use the Pollution Prevention Hotline: [phone]

134

Or go to: www.wilmingtonnc.gov/reportstormwaterpollution and fill out the on line form.

Spills greater than 1000 gallons or system leaks
1) Corey Boyett
Public Services Compliance Officer
910-341-0092
[e-mail]

2) Brian Rostholder
Public Services Compliance Officer
910–341 -0191
[e-mail]

3) Jim Quinn
Stormwater Specialist
910-341-4694
[e-mail]

4) Fred Royal
Stormwater Services Manager
910-341-5818
[e-mail]

135

(From Page 8 of City of Wilmington Illicit Detection and Elimination Program Manual)
Dry Weather Flow Inspection Program
In accordance with permit requirements for detecting dry weather flows, the City is developing
and implementing a program for conducting inspections throughout the MS4 to detect dry weather
flows. Dry weather flows are defined as any flow in the MS4 that occurs after a 72 hour period
without rain. The objective is to identify and eliminate flows that contain pollutant or pathogen
loads. Such flows vary in source, content, and frequency, thereby imparting variable impacts
within the larger MS4 and the final receiving water bodies. Promptly identifying dry weather
flows is instrumental in recognizing and addressing deleterious illicit discharges. As the program
develops, procedures will be evaluated and modified with the aim of more effectively detecting
and eliminating illicit discharges.
Employees of the City familiar with outfall inspection procedures will conduct the inspections.
Inspections will be conducted only during dry periods to facilitate identification of only those
flows unassociated with allowable stormwater flows. Furthermore, those outfalls located along
tidally influenced reaches will be inspected at low tide; should the outfall still be submerged at
low tide, the stormwater conduit will then be traced upgrade to the nearest manhole or observable
location beyond tidal influence, where an inspection will be more likely to detect a dry weather
flow. A similar modified observation procedure will be used for those points where direct
inspection of the outfall point is not possible; observations will be made immediately upgrade in
the system at an appropriate location for dry weather inspection.
The inspection itself will consist of an initial visual inspection of the outfall to determine the
presence or absence of water or liquid flow. Photographs will be taken of the inspection location
and saved along with the inspection record containing data describing the conditions observed at
the outfall or observation point. . The detection of any suspicious dry weather flow will prompt a
service request for a field screening as described in later sections of this manual outlined as Steps
1-4, in which physical, chemical, and biological parameters may be analyzed to determine the
nature and source of any illicit discharge.
The inspection records will be stored in the GIS as tables. Screen shots of the actual ArcPad
routine and a diagram showing the database designed for storing these records is shown in
Appendix E: Field Data Collection of Dry Weather Inspections using ArcPad.
Given that the City is located in a coastal area with tidal influence in parts of the MS4 and
numerous groundwater sources infiltrating or directly routed into the MS4, our strategy for
performing the observations will be adjusted accordingly. The initial location of all major outfall
points has provided the starting point for the Dry Weather Flow Inspection Program. Each of the
major outfall points will be inspected, photographed and have an observation record saved to the
GIS database as described above. Following completion of this effort, a similar systematic
inspection of major trunk lines and areas of interest will begin.
The selection of major trunk lines for inspection will be a strategically targeted effort to isolate

136

those portions of the drainage system that may be contributing to any dry weather flow. At this
point, we envision inspections progressing up a selected trunk line from the outfall so that any
contributing dry weather flow source areas can be identified and investigation into the source can
begin. MS4 structures which have sewer cross pipes associated with them are at the greatest risk
for sewage contamination; therefore along with the trunk line inspection effort, special attention
will be given to inspecting any MS4 structures or junctions which have a sewer cross pipe passing
through the structure. Any identified illicit discharge encountered during the both the trunk line
and sewer cross pipe inspection process will result in a service request being generated.
The selection of major trunk lines and points along the trunk line for inspection will be scheduled
with consideration given to several influencing factors including: weather conditions, the degree
to which stormwater infrastructure mapping is reliable and complete within a given area, suspicion
of negative inputs to the MS4 based upon annual water quality reports, 303d listings, and/or
industrial land use designations. Also, indications of illicit discharge observations from the MS4
mapping crew will prompt inspections. Dry weather inspections will be performed at 25% of the
total number of outfalls per year depending on weather conditions.

137

APPENDIX E: CONSTRUCTION SITE RUNOFF CONTROLS

Included in this section:
New Hanover County Erosion & Sedimentation Control Ordinance

New Hanover County Ordinance:
The following are excerpts culled from the New Hanover County Erosion and Sedimentation
Control Ordinance:

The New Hanover County erosion and sedimentation control ordinance is adopted for the
purposes of:
(1) Regulating certain land disturbing activity to control accelerated erosion and sedimentation in
order to prevent the pollution of water and other damage to lakes, watercourses, and other public
and private property by sedimentation; and
(2) Establishing procedures through which these purposes can be fulfilled.
General requirements of the permit include among others:
(a) Plan required. No person shall initiate any land disturbing activity which uncovers more than
one acre without having an erosion control plan approved by the county. No land disturbing
activity may be initiated until the county is notified of the date that the land disturbing activity will
begin.
(b) Protection of property. Persons conducting land disturbing activity shall take all reasonable
measures to protect all public and private property from damage caused by such activity.
(c) More restrictive rules shall apply. Whenever conflicts exist between federal, state, or local
laws, ordinances, or rules, the more restrictive provision shall apply.
(e) Inspections. Any and all applicable intermediate inspections may be held in any trade
(building, mechanical, electric and/or plumbing) if any land disturbing activity, on a tract,
including single-family residences, is found not to be in compliance with any part of this article.
(f) Building finals. Building finals and/or certificates of occupancy may not be issued if any land
disturbing activity, including single-family residences, is found not to be in compliance with any
part of this article.
Mandatory Standards For Land Disturbing Activity

138

No land disturbing activity subject to the control of this article shall be undertaken except in
accordance with the following mandatory standards:
(1) Buffer zone.
a. No land disturbing activity during period of construction or improvement to land shall be
permitted in proximity to a lake or natural watercourse unless a buffer zone is provided along the
margin of the watercourse of sufficient width to confine visible siltation within the 25 percent of
the buffer zone nearer the land disturbing activity. Waters that have been classified as trout waters
by the environmental management commission shall have an undisturbed buffer zone 25 feet wide
or of sufficient width to confine visible siltation within the 25 percent of the buffer zone nearest
the land disturbing activity, whichever is greater. Provided, however, that the county may approve
plans which include land disturbing activity along trout waters when the duration of said
disturbance would be temporary and the extent of said disturbance would be minimal. This
subdivision shall not apply to a land disturbing activity in connection with the construction of
facilities to be located on, over, or under a lake or natural watercourse.
b. Unless otherwise provided, the width of a buffer zone is measured from the edge of the water
to the nearest edge of the disturbed area, with 25 percent of the strip nearer the land disturbing
activity containing natural or artificial means of confining visible siltation.
c. The 25-foot minimum width for an undisturbed buffer zone adjacent to designated trout waters
shall be measured horizontally from the top of the bank.
d. Where a temporary and minimal disturbance is permitted as an exception by subsection (1)a.
of this section, land disturbing activities in the buffer zone adjacent to designated trout waters
shall be limited to a maximum of ten percent of the total length of the buffer zone within the tract
to be distributed such that there is not more than 100 linear feet of disturbance in each 1,000 linear
feet of buffer zone. Larger areas may be disturbed with the written approval of the director.
e. No land disturbing activity shall be undertaken within a buffer zone adjacent to designated
trout waters that will cause adverse temperature fluctuations, as set forth in 15 NCAC 2B.0211
"Fresh Surface Water Classification and Standards", in these waters.
(2) Graded slopes and fills. The angle for graded slopes and fills shall be no greater than the
angle, from zero to nineteen degrees, which can be retained by vegetative cover or other adequate
erosion control devices or structures. Only when approved by the county may slopes be steeper
than two foot of run to one foot of rise. In any event, slopes left exposed will, within 15 working
days or 30 calendar days, whichever is shorter, of completion of any phase of grading, be planted
or otherwise provided with ground cover, devices, or structures sufficient to restrain erosion.
(3) Ground cover. Whenever land disturbing activity is undertaken on a tract comprising more
than one acre, if more than one acre is uncovered, the person conducting the land disturbing
activity shall install such sedimentation and erosion control devices and practices as are sufficient
to retain the sediment generated by the land disturbing activity within the boundaries of the tract
during construction upon and development of said tract, and shall plant or otherwise provide a
permanent ground cover sufficient to restrain erosion after completion of construction or
development. Except as provided in section 23-238(b)(5), provisions for a ground cover sufficient

139

to restrain erosion must be accomplished within 30 working days or 120 calendar days following
completion of construction or development whichever period is shorter.
(4) Prior plan approval. No person shall initiate any land disturbing activity on a tract if more
than one acre is to be uncovered unless, 30 or more days prior to initiating the activity, an erosion
and sedimentation control plan for such activity must be both filed with and approved by the
county. The county shall forward to the director of the division of water quality a copy of each
erosion and sedimentation control plan for a land disturbing activity that involves the utilization of
ditches for the purpose of dewatering or lowering the water table of the tract.
Design and Performance Standards.
(a) Except as provided in subsection (b)(2) of this section, erosion and sedimentation control
measures, structures and devices shall be so planned, designed and constructed as to provide
protection from the calculated maximum peak of runoff from the ten-year storm. Runoff rates
shall be calculated using the procedures in the USDA, Soil Conservation Service's "National
Engineering Field Manual for Conservation Practices," or other acceptable calculation procedures.
(b) In high quality water (HQW) zones, the following design standards shall apply:
(1) Uncovered areas in HQW zones shall be limited at any time to a maximum total area
within the boundaries of the tract of 20 acres. Only the portion of the land disturbing
activity within an HQW zone shall be governed by this section. Larger areas may be
uncovered within the boundaries of the tract with the written approval of the director.
(2) Erosion and sedimentation control measures, structures and devices within HQW
zones shall be so planned, designed and constructed to provide protection from the runoff
of the 25-year storm which produces the maximum peak rate of runoff as calculated
according to procedures in the United States Department of Agriculture Soil Conservation
Service's "National Engineering Field Manual for Conservation Practices" or according to
procedures adopted by any other agency of this state or the United States or any generally
recognized organization or association.
(3) Sediment basins within HQW zones shall be designed and constructed such that the
basin will have a settling efficiency of at least 70 percent for the 40-micron (0.04 mm)
size soil particle transported into the basin by the runoff of that two-year storm which
produces the maximum peak rate of runoff as calculated according to procedures in the
United States Department of Agriculture Soil Conservation Services "National
Engineering Field Manual for Conservation Practices" or according to procedures adopted
by any other agency of this state or the United States or any generally recognized
organization or association.
(4) Newly constructed open channels in HQW zones shall be designed and constructed
with side slopes no steeper than three horizontal to one vertical if a vegetative cover is
used for stabilization unless soil conditions permit a steeper slope or where the slopes are
stabilized by using mechanical devices, structural devices or other acceptable ditch liners.
In any event, the angle for side slopes shall be sufficient to restrain accelerated erosion.

140

(5) Ground cover sufficient to restrain erosion must be provided for any portion of a land
disturbing activity in a HQW zone within 15 working days or 60 calendar days following
completion of construction or development, whichever period is shorter.
Responsibility For Maintenance.
During the development of a site, the person conducting the land disturbing activity shall install and/or
maintain all temporary and permanent erosion and sedimentation control measures as required by the
approved plan or any provision of this article, the act, or any order adopted pursuant to this article or the
act. After site development, the land owner or person in possession or control of the land shall install and/or
maintain all necessary permanent erosion and sediment control measures, except those measures installed
within a road or street right-of-way or easement accepted for maintenance by a governmental agency.
The full text of this article can be found under Chapter 23, Article VI of the Code of Ordinances County of
New Hanover, North Carolina.

141

APPENDIX F: POST-CONSTRUCTION SITE RUNOFF CONTROLS

Included in this section:
Inspection Reporting Summary
Stormwater Detention Facility Compliance Inspection Report

Dates of Inspections Fall 2019 Summer 2020
Total # Sites Inspected 230 TBD
Response Letter Severity
Level 1 (first letter) 35 TBD
Level 2 (second letter)* 0 TBD
Level 3 (third letter)** 0 TBD
# of Sites Requiring
Maintenance 35 TBD

*If no response from first letter after 60 days, second letter is sent **If no response from second letter after 60 days, third letter is sent imposing civil fines

TBD = To Be Determined

142

Stormwater Detention Facility
Compliance Inspection Report
SITE:
DATE:
LOCATION:

The Stormwater Management for Post-Construction Ordinance requires a bi-annual inspection of all structural water
quality detention facilities to ensure that they are being properly maintained and are functioning as originally designed .

The results of this inspection are as follows:

Visual inspection found no apparent problems with the facility.
Please complete the following repairs and/or maintenance items within 60 days of this report

Slopes Outlet Structure
Repair eroded pond slopes Remove debris obstructing outlet structure
Repair erosion at pond inlet Remove obstruction to orifice
Repair erosion at outlet structure Repair and/or replace trash rack
Re-seed and/or repair bare areas Repair trash screen for lower orifice
Mow and regularly maintain vegetation Remove vegetation around outlet structure
Regrade slopes and/or aquatic shelf Pond Main Body
Inlets Repair vegetative shelf
Remove vegetative obstruction Remove sediment accumulation
Remove sediment accumulation within pipes Remove floating debris and/or debris on slopes
Emergency Spillway Remove vegetation in pond that has reduced surface area
Remove debris located in spillway Other
Remove trees and woody vegetation ____________________
Repair eroded areas and/or rip-rap ____________________

Additional comments and maintenance concerns:
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
__________________________________________________________________________________________________

Proper operation and maintenance are the sole responsibility of the property owner, and a vital part of ensuring the effectiveness of
your detention facility. If you fail to complete the above maintenance in a timely manner, please be advised that the City o f
Wilmington reserves the right to complete the maintenance, and assess the owner for any costs or damages incurred. You will be

143

notified if the City chooses to pursue this action.

Please inform this office of the date when work is completed, and if you should have any questions or commen ts concerning these
items or future maintenance issues, please feel free to contact me at [phone].

Inspected by: Title:

144

Summary of Plan Review Activities
Project Name Project Type Type of Permit Type of New SCM Permit
Number
Permit Issue
Date
Pervious
(Y or N)
# of new
SCM's
Onsite
Notes
Needham Animal Hospital Expansion Offsite Permit Permit Revision None 2009022R2 8/20/2019 N 0 No new SCM's
Home 2 Suites by Hilton SWP HD New Permit Pervious Concrete 2019038 7/11/2019 Y 1 9 Pervious Concrete Areas (14,026sf)
Sir Tyler Dr Parking Lot Expansion Offsite Permit Permit Revision None 2010015R1 12/2/2019 N 0 No new SCM's
Seagate Point SWP HD New Permit PC, Infiltration Basin 2020006 2/14/2020 Y 2 1 Pervious Conceret Area (3,226sf), Infiltration Basin
S Kerr Assembly Hall Drain Plan New Permit Pervious Concrete 2019053 9/11/2019 Y 1 1 Pervious Concrete Area (18,628sf)
KFC Market Street SWP HD New Permit Pervious Concrete 2019046 7/26/2019 Y 2 2 Pervious Concrete Areas (4,115sf)
Ansley Park SWP HD New Permit Wet Pond 2019045 7/29/2019 N 1 Pre/Post Wet Pond; Water Quality Pond Offsite
Ansley Park (Name Change R1)SWP HD Permit Revision None 2019045R1 8/27/2019 N 0 No new SCM's
Cottages at College Acres SWP HD New Permit Wet Pond, Infiltration Trench 2019050 11/15/2019 N 3 1 Wet Pond, 2 Infiltration Trenches
Starbucks-Hospital Plaza SWP HD New Permit Pervious Concrete 2019044 7/19/2019 Y 1 1 Pervious Concrete Area (2,080sf)
NHC Senior Resource Center Parking Lot Drain Plan New Permit None 2019042 7/18/2019 N 0 No SCM's Required
Echo Farms Park Redevelopment New Permit None 2019060 10/28/2019 N 0 No SCM's Required
Noble Middle School Renovations SWP HD New Permit None 2019043 7/19/2019 N 0 No SCM's Required
Autumn Hall Commercial Phase 1 SWP HD Permit Revision None 2006046R11 12/31/2019 N 0 No new SCM's
Hendrick Honda SWP HD New Permit Infiltration Basin 2019041 7/29/2019 N 1 1 Infiltratin Basin
Discount Tire NCC39 Offsite Permit New Permit None 2019048 8/21/2019 N 0 No SCM's Required
Houston Moore Parking Drain Plan New Permit None 2019039 7/12/2019 N 0 No SCM's Required
Riverlights Watercraft Ferry Extension SWP HD New Permit Infiltration Basins & Trenches 2019040 7/19/2019 N 4 2 Underground Infiltration Trenches, 2 Infiltration Basins
Flitwick Flats aka Cherry Avenue Mixed Use SWP HD New Permit Infiltration Trench 2019059 10/14/2019 N 1 1 Underground Infiltration Trench
Woodlands Offsite Improvements SWP HD Permit Revision None 2018027R3 1/23/2020 N 0 No SCM's Required
The Pointe at Barclay Street & Utility Extensions SWP HD New Permit None 2019067 2/3/2020 N 0 No new SCM's
Hendrick Mazda of Wilmington SWP HD New Permit None 2019055 10/1/2019 N 0 No new SCM's
Howard RV Center SWP HD New Permit Wet Pond 2020007 2/13/2020 N 1 1 Wet Pond
Middleburg Apartment Community Offsite Permit New Permit None 2019058 10/15/2019 N 0 Offsite Permit
52nd Street Duplexes Drain Plan New Permit None 2019047 7/26/2019 N 0 No SCM's Required
Lofts at Park Avenue Drain Plan New Permit PC, Pre/Post Basin 2019065 12/16/2019 Y 2 Pervious Concrete (6,408sf), Pre/Post Detention Basin
Oleander Commons SWP HD New Permit Infiltration Trench and Basin 2020008 3/10/2020 N 3 2 Infiltration Trenches, 1 Infiltration Basin
Coastal Kia Parking Lot SWP HD Permit Revision None 2008012R1 12/2/2019 N 0 No new SCM's
City Block Apartments II SWP HD New Permit Infiltration Trench 2020004 2/4/2020 N 1 1 Underground Infiltration Trench
AAA Car Wash - Wilshire SWP HD New Permit Dry Detention Basin 2019057 10/10/2019 N 2 2 Dry Detention Basins
Maides Park Gymnasium Addition SWP HD Permit Revision None 2019068 1/31/2020 N 0 No new SCM's
The Mini Pearl/The Pearl Drain Plan Permit Revision None 2018015R3 11/25/2019 N 0 No SCM's Required
Baker Luxury Collection SWP HD Permit Revision None 1999032R3 11/25/2019 N 0 No new SCM's
SECU 17th Street SWP HD New Permit None 2020003 2/3/2020 N 0 No new SCM's
Arboretum West (MOD)SWP HD Permit Revision None 2019022R1 9/20/2019 N 0 No new SCM's
Friends School of Wilmington SWP HD Permit Revision None 2019028R1 3/25/2020 N 0 No new SCM's
Mayfaire Self Development Drain Plan New Permit None 2019061 10/24/2019 N 0 No SCM's Required
Renaissance Apartments SWP HD New Permit None 2020023 7/17/2020 N 0 No new SCM's
North Market Storage Expansion Redevelopment New Permit None 2020012 4/20/2020 N 0 No new SCM's
Pacific Place Sub SWP HD Permit Revision None 2018013R1 8/29/2019 N 0 No new SCM's
Walk-On's Redevelopment Permit Revision None 2019006R1 9/11/2019 N 0 No SCM's Required
Flow Acura SWP HD Permit Revision None 2002043R2 8/22/2019 N 0 No new SCM's
Triangle Auto Sales Redevelopment New Permit None 2020001 1/8/2020 N 0 No SCM's Required
Village Green Poolhouse Drain Plan New Permit None 2019056 10/10/2019 N 0 No SCM's Required
Home 2 Suites by Hilton (Mod)SWP HD Permit Revision None 2019038R1 11/27/2019 N 0 No new SCM's
McDonald's Gordon Road Redevelopment New Permit None 2019069 12/23/2019 N 0 No SCM's Required
17th Street Mixed Use SWP HD New Permit Infiltration Trench 2020010 3/24/2020 N 2 2 Underground Infiltration Trenches
Indie Ice House Lofts Drain Plan New Permit None 2020009 3/3/2020 N 0 No SCM's Required
Wilmington Treatment Center Ph. II SWP HD Permit Revision None 2017032R3 3/27/2020 N 0 No new SCM's
Chemserve Terminal Storage Tank No. 6 Drain Plan New Permit None 2019064 12/4/2019 N 0 No SCM's Required
Crossroads Infiniti SWP HD New Permit Wet Pond 2020020 6/30/2020 N 1 1 Wet Pond
Tru Colors Brewery SWP HD New Permit Infiltration Trench 2020005 2/10/2020 N 1 1 Underground Infiltration Trench
Indie Ice Townhomes SWP HD New Permit PC, Infiltration Basins/Trench 2020002 1/29/2020 Y 7 3 PC Areas (3,307sf), 5 Infiltration Basins, 1 Trench
Massengill's Garden Center SWP HD New Permit None 2020013 5/19/2020 N 0 No SCM's Required
Oakwood Homes, Inc.Drain Plan New Permit None 2020015 5/6/2020 N 0 No SCM's Required
Creekside (Modification)SWP HD Permit Revision None 2019030R2 12/3/2019 N 0 No new SCM's
Independence South HOA SWP HD Permit Revision None 2004054R1 5/21/2020 N 0 No new SCM's
ABC Store #104 SWP HD New Permit None 2019066 12/13/2019 N 0 No SCM's Required
Saxon Place Rev SWP HD Permit Revision Infiltration Trench 2014012R1 6/24/2020 N 1 1 Underground Infiltration Trench
COW Fire Station 5 Shipyard SWP HD Permit Revision None 2017018R2 7/15/2020 N 0 No new SCM's
Cottages at College Acres SWP HD Permit Revision None 2019050R1 3/25/2020 N 0 No new SCM's
NC National Guard Armory Drain Plan New Permit None 2020014 4/28/2020 N 0 No SCM's Required
Autumn Hall Bank Building SWP HD Permit Revision None 2006046R13 4/8/2020 N 0 No new SCM's
Autumn Hall Commercial Phase 1 SWP HD Permit Revision None 2006046R12 4/8/2020 N 0 No new SCM's
Mayfaire Self Development Drain Plan Permit Revision None 2019061R1 3/23/2020 N 0 No SCM's Required
Needham Animal Hospital Expansion SWP HD Permit Revision None 2009022R3 5/7/2020 N 0 No new SCM's
Kerr Station Lofts SWP HD Permit Revision None 2019001R3 4/21/2020 N 0 No new SCM's
Dollar General Pine Grove (MOD)SWP HD Permit Revision None 2018053R1 3/30/2020 N 0 No new SCM's
Bradley Creek Station SWP HD Permit Revision None 2019014R1 9/11/2019 N 0 No new SCM's
The Crown Drain Plan New Permit None 2020018 5/19/2020 N 0 No SCM's Required
17th Street Mixed Use Offsite Improvements SWP HD Permit Revision None 2020010R1 5/27/2020 N 0 No new SCM's
Dram Tree Tavern Drain Plan New Permit Pervious Concrete 2020019 6/16/2020 Y 1 1 Pervious Concrete Area (4532sf)
Tate Division Drain Plan New Permit None 2020016 5/12/2020 N 0 No SCM's Required
Ansley Park (Mod R2 Continued )SWP HD Permit Revision None 2019045R2 5/27/2020 N 0 No new SCM's
Wilmington Municipal Golf Course (Mod)SWP HD Permit Revision None 2019004R1 6/9/2020 N 0 No new SCM's
Peregrine Way (Osprey Landing)SWP HD Permit Revision None 2018060R2 5/20/2020 N 0 No new SCM's
Dollar General Pine Grove (MOD Name Change)SWP HD Permit Revision None 2018053R1 3/30/2020 N 0 No new SCM's
Indie Ice (MOD Name Change)SWP HD Permit Revision None 2020002R1 6/16/2020 N 0 No new SCM's
Hendrick Mazda of Wilmington (MOD)SWP HD Permit Revision None 2019055R2 6/9/2020 N 0 No new SCM's
Aloft Coastline Hotel Redevelopment Permit Revision None 2019002R1 6/5/2020 N 0 No SCM's Required
Port City Produce Drain Plan New Permit None 2020025 7/23/2020 N 0 No SCM's Required
Bradley Creek Station SWP HD Permit Revision None 2019014R2 6/4/2020 N 0 No new SCM's

145

APPENDIX G: POLLUTION PREVENTION & GOOD HOUSEKEEPING FOR
MUNICIPAL OPERATIONS
No Employee training was conducted this reporting year due to the Covid-19 safety restrictions. Training is
scheduled for 2021.

146

APPENDIX H: TOTAL MAXIMUM DAILY LOADS (TMDL)

Bradley & Hewletts Creek Watershed Restoration Plan
• Heal Our Waterways Program
• Cumulative Year End Reports for Contractual/Cooperative Agreements with:
− New Hanover Soil & Water Conservation District (HOWBMP)

DATE OF
EVENT/
ACTIVITY
EVENT/ACTIVITY AUDIENCE DELIVERED BY (AGENCY) METHOD OF
DELIVERY /
MESSAGE
ATTENDANCE/
PARTICIPATION
Events
7/27/2019 Wilmington Farmer's
Market @ Tidal Creek
Co-op
Residents of
Bradley and
Hewletts Creeks;
Farmers Market
Attendees
Heal Our Waterways Educational booth ~100 market
visitors
7/27/2019 Family Fun Night @
Airlie Gardens
Families within
Bradley and
Hewletts Creeks
Heal Our Waterways "To See or
Turbidity?" hands-
on stormwater
game
~250 attendees
9/21/2019 Native Plant Festival
@ NHC Arboretum
Watershed
residents and
environmentally-
minded residents
Heal Our Waterways Educational booth ~400 attendees
9/24/2019 Wilmington
Workshops on the
Water (hosted by 350
Wilmington)
Concerned
citizens; local
environmental
groups
Heal Our Waterways Educational booth ~20 attendees
9/28/2019 Wilmington Farmer's
Market @ Tidal Creek
Co-op
Residents of
Bradley and
Hewletts Creeks;
Farmers Market
Attendees
Heal Our Waterways Educational booth ~80 market
visitors
11/2/2019 Family Smart Start
Festival (hosted by
Smart Start NHC)
Families within
Bradley and
Hewletts Creeks
Heal Our Waterways Educational booth ~250 attendees
6/3/2020 Wilmington Farmer's
Market @ Tidal Creek
Co-op
Residents of
Bradley and
Hewletts Creeks;
Farmers Market
Attendees
Heal Our Waterways Educational booth ~100 market
visitors
Presentations
10/14/2019 Rain Garden
Maintenance
Workshop
Residents that
are interested in
installing a rain
garden or already
had a rain garden
installed
Heal Our Waterways/ NC
State Cooperative
Extension
Powerpoint
presentations and
a hands-on
maintenance
session on an
existing rain
garden at the NHC
Arboretum
23 participants
10/21/2019 Stormwater 101
Presentation to Lions
Gate HOA
Lions Gate HOA
Board Members
NHSWCD/ Heal Our
Waterways/ Rainstorm
Solutions
Powerpoint
presentation and
question and
answer session
5 HOA Board
Members
11/18/2019 Engineering 101
Class Presentation @
UNCW
Undergraduate
engineering
students
Heal Our Waterways Powerpoint
Presentation
60 students; 1
professor
4/14/2020 Stormwater & Urban
Trees WebEx
Presentation
North Carolina
Urban Forest
Council and
members
Heal Our Waterways Powerpoint
Presentation via
WebEx software
30 attendees
4/20/2020 Heal Our Waterways:
Rain Gardens
Sierra Club
members
Heal Our Waterways Powerpoint
Presentation via
Zoom software
10 attendees

147

Informational Website
Ongoing Heal Our Waterways
informational website
healourwaterways.org
Watershed
residents
General public
Heal Our Waterways Continuously
updated, dedicated
Heal Our
Waterways
website
2501 unique
page views as of
3091 total page
views. Data as of
6/30/2020
Media Advertising Campaigns
9/2/2019-
10/9/2019
WECT Fall Rain
Barrel Campaign
Watershed
residents
General public
WECT 2 Homepage
takeovers &
targeted Facebook
posts
Total Ads
Delivered:
142,587
Total Ad
Engagements:
2,850
Engagement
Rate: 2.00%
Total Cost:
$1600
11/11/19-
12/18/19
WHQR Fall HOW
Campaign
Watershed
residents
General public
WHQR 28 spots during
drive time (6a-9a
and 4p-7p Mon-Fri)
Total Ads
Delivered: 28
Total Cost: $840
11/11/19-
12/08/19
Lamar Fall HOW
Campaign
Watershed
residents
General public
Lamar Billboards 1 billboard within
Bradley Creek
watershed, "Help
Us Heal Bradley
Creek!"
1-month, 1
billboard
Total Cost:
$1,000
3/15/20 -
6/30/20
WECT Spring HOW
Campaign
Watershed
residents
General public
WECT 2 Homepage
takeovers, targeted
Facebook posts
using new PSA
videos, website
PSA videos.
Videos discussed
the HOW Program
and availability of
rain garden
funding.
Total Ads
Delivered:
555,891
Total Ad
Engagements:
5,882
Engagement
Rate: 1.06%
Total Cost:
$4,400
4/15/20 -
5/15/20
WHQR SpringHOW
Campaign
Watershed
residents
General public
WHQR 28 spots during
drive time (6a-9a
and 4p-7p Mon-Fri)
Total Ads
Delivered: 28
Total Cost: $840
04/06/20 -
05/03/20
Lamar Spring HOW
Campaign
Watershed
residents
General public
Lamar Billboards 1 billboard within
Bradley Creek
watershed, "Help
Us Heal Bradley
Creek!"
1-month, 1
billboard
Total Cost:
$1,000
5/21/20-
6/24/20
WHQR June HOW
Campaign
Watershed
residents
General public
WHQR 28 spots during
drive time (6a-9a
and 4p-7p Mon-Fri)
Total Ads
Delivered: 20
Total Cost: $600
News Coverage
2/24/2020 "Trees Help with
Stormwater" Star
News Article
Residents of
Bradley and
Hewletts Creeks;
Star News
Readers
Heal Our Waterways Article featured on
Star News Online
and in print
discussing the role
of trees in
stormwater
management
41,300 printed;
online readership
Fall 2020 Heal Our Waterways
article in Going
Green! Magazine
Residents of
Bradley and
Hewletts Creeks;
Going Green!
Readers
Heal Our Waterways Article featured in
Going Green Fall
2020 magazine
discussing the
HOW Program
Print circulation
of 8,000

148

4/24/2020 "UNCW Parking Lot
Absorbs Rain"
Residents of
Bradley and
Hewletts Creeks;
NC Coastal
Federation
Followers
North Carolina Coastal
Federation
Online news article
about recent
pervious parking
stalls installed at
UNC-Wilmington's
campus
Reach of
300,000
Social Media Campaigns
Ongoing Twitter site campaign Twitter followers
Interested public
Heal Our
Waterways
Dedicated Heal
Our Waterways
account handle
Currently have
_250_ followers
Ongoing Facebook site
campaign
Facebook
followers
Interested public
Heal Our
Waterways
Dedicated Heal
Our Waterways
page
Currently have
231_ page
"likes", 246_
followers
Distributing promos/giveaways
Ongoing Introductory
application swag
packets to HOWBMP
site visits/applicants
Applicants to the
HOWBMP
Program
Heal Our Waterways;
NHSWCD
Application "Swag
Bag" with HOW
giveaways,
including grocery
tote, pens,
notepads, stickers,
dry bag, and
informational
papers
31 Total Site
Visits for the
HOWBMP
Program
7/27/2019 Wilmington Farmer's
Market @ Tidal Creek
Co-op
Residents of
Bradley and
Hewletts Creeks;
Farmers Market
Attendees
Heal Our Waterways Educational booth
featuring
giveaways, such
as reusable
straws, grocery
totes, rain gages,
pens, dry bags, the
HOW Brochure
and educational
booklets featuring
stormwater
solutions
96 total
giveaways
distributed
7/27/2019 Family Fun Night @
Airlie Gardens
Families within
Bradley and
Hewletts Creeks
Heal Our Waterways Provided HOW
cups, rain gages,
or dry bags to kids
that played the
featured game.
Provided other
giveaways to
parents of
participants.
Raffled off one rain
barrel.
230 total
giveaways
distributed; 1
Rain barrel
awarded
9/21/2019 Native Plant Festival
@ NHC Arboretum
Watershed
residents and
environmentally-
minded residents
Heal Our Waterways Educational booth
featuring
giveaways, such
as reusable
straws, grocery
totes, rain gages,
pens, dry bags, the
HOW Brochure
and educational
booklets featuring
stormwater
solutions. Raffled
off one rain barrel.
260 total
giveaways
distributed; 1 rain
barrel awarded
9/28/2019 Wilmington Farmer's
Market @ Tidal Creek
Co-op
Residents of
Bradley and
Hewletts Creeks;
Farmers Market
Attendees
Heal Our Waterways Educational booth
featuring
giveaways, such
as reusable
straws, grocery
totes, rain gages,
pens, dry bags, the
HOW Brochure
and educational
booklets featuring
79 total
giveaways
distributed

149

stormwater
solutions
11/2/2019 Family Smart Start
Festival (hosted by
Smart Start NHC)
Families within
Bradley and
Hewletts Creeks
Heal Our Waterways Provided HOW
cups, rain gages,
or dry bags to kids
that played the
featured game.
Provided other
giveaways to
parents of
participants.
Raffled off one rain
barrel.
186 total
giveaways
distributed
10/14/2019 Rain Garden
Maintenance
Workshop
Residents that
are interested in
installing a rain
garden or already
had a rain garden
installed
Heal Our Waterways/ NC
State Cooperative
Extension
1 swag bag packet
per participant,
including
giveaways and
information
regarding rain
gardens; raffled off
one rain barrel
23 total swag
bags; 1 rain
barrel
11/18/2019 Engineering 101
Class Presentation @
UNCW
Undergraduate
engineering
students
Heal Our Waterways Provided HOW
bumper stickers
and brochures to
professor to
distribute to
students
120 giveaways
distributed (60 x
2)
2/20/2020 Lower Cape Fear
Stewardship
Development Awards
Local
environmental
groups,
developers,
political figures
Heal Our Waterways Distribution table
including
information about
the HOW Program,
example BMPs,
and giveaways,
such as reusable
straws, stickers,
pens, dry bags,
and grocery totes
~55 total
giveaways
distributed
Local Cable Access (GTV-8)
Airs on
rotating
schedule
GTV-8 City's cable
access channel
Cable access TV
viewers
Stormwater staff
WECT staff
GTV-8 staff
Downspout
disconnection and
rain barrel public
service
announcements
with local celebrity
news anchor Jon
Evans
Inform public
about re-routing
downspouts and
installing and
using rain barrels
Watershed Resident Mailings, Displays, Signs, Pamphlets
10/3/2019 Fall Postcard Mailer Bradley and
Hewlett Creek
Watersheds
Stormwater Staff BMP VIPs
postcard showing
recent projects
installed at UNCW
and resident
properties
20,254
addresses
4/9/2020 Spring Postcard
Mailer
Bradley and
Hewlett Creek
Watersheds
Stormwater Staff Featured rain
barrel benefits and
information for how
to purchase one.
20,852
addresses
Newsletters and E-newsletters

150

8/14/2019 "Summer Recap!" e-
newsletter
Heal Our
Waterways
newsletter
subscribers
Heal Our Waterways E-newsletter
highlighting recent
projects installed
by the HOWBMP
program and
projects put in at
UNCW
Sent: 278
Open Rate: 31%
Click Rate: 10%
10/3/2019 "Rain Garden
Maintenance
Workshop Invitation"
e-newsletter
Heal Our
Waterways
newsletter
subscribers
Heal Our Waterways Invitation to the
rain garden
maintenance
workshop that
occurred at the
NHC arboretum
10/14/2019
Sent: 330
Open Rate: 26%
Click Rate: 10%
12/9/2019 "Seasons Greetings!" Heal Our
Waterways
newsletter
subscribers
Heal Our Waterways Year-end summary
of program
highlights,
Christmas tree
recycling
programs,
volunteer events,
and tree giveaway
announcement
Sent: 334
Open Rate: 31%
Click Rate: 16%
2/5/2020 Lower Cape Fear
Stewardship
Development Awards
Invitation
Heal Our
Waterways
newsletter
subscribers
Heal Our Waterways Save the date
announcement for
the LCFSDA and
link to reserve
tickets.
Sent: 335
Open Rate: 36%
Click Rate: 3%
3/31/2020 Earth Day Campaign Heal Our
Waterways
newsletter
subscribers
Heal Our Waterways Celebrated 50
years of Earth Day
with updates and
ideas for how
people could
celebrate Earth
Day at home
Sent: 334
Open Rate: 25%
Click Rate: 5%
Grant Projects
Began
January
2019
EPA 319 Grant
UNCW NCCF
Bradley Creek
Watershed
UNCW, NCCF,
Stormwater
Several planned
stormwater retrofits
on UNCW campus.
Collaboration
with UNCW,
NCCF, and City
Stormwater
Watershed Coordinator Training and Networking Events
7/24/2019 Webinar: "Early
Detection of Algal
Blooms in US
Freshwater Systems:
CyAN Mobile
Application"
Water quality
professionals
EPA Webinar
discussing ways to
use the CyAN
Mobile App for
reporting algal
blooms
Watershed
Coordinator
8/7/2019 Webinar: "The
Conservation
Cobenefits of Green"
Water quality
professionals
Environmental Resource
Group
Webinar
discussing
conservation
benefits for green
infrastructure
Watershed
Coordinator
8/21/2019 Webinar: "Mapping
Wetland Inundation"
Water quality
professionals
Wetland Mapping
Consortium
Webinar showing
online mapping
tools to use for
wetland mapping
Watershed
Coordinator
9/18/2019 Webinar: "Geospatial
Patterns of
Antimicrobial
Resistance Genes in
US Rivers and
Streams"
Water quality
professionals
EPA Webinar
discussing
research regarding
distribution and
influences of
antimicrobial
resistance genes
Watershed
Coordinator

151

10/17/2019 Webinar: "Don't
Overreact, but Don't
Underreact: Building
Resiliency for Better
Outcomes"
Employees,
Managers
Lance Strategies Webinar
discussing ways to
work through
stressful situations
and respond to
stressful coworkers
Watershed
Coordinator
10/24/2019 Understanding the
Budget Process
City Employees City of Wilmington
Finance Department
In-person
presentation
discussing the
City's budget
process
Watershed
Coordinator
11/13/2019 Illicit Discharge and
SCM Maintenance
City Employees City of Wilmington
Stormwater Admin
In-person
presentation
featuring types of
illicit discharges
and SCMs
Watershed
Coordinator
11/19/19-
11/20/19
NC SeaGrant Coastal
Conference
Professionals in
coastal sciences,
planning, and
resiliency
NC SeaGrant Presentations and
break-out sessions
at a conference
with a focus on
coastal resiliency
Watershed
Coordinator
11/22/2019 Successful Rain
Gardens
Environmental
and stormwater
professionals and
faculty
Claudia West In-person
presentation
discussing why
many rain gardens
fail and different
methods to use for
success
Watershed
Coordinator
12/2/2019 EE Local Grants
Program Webinar
Professionals in
coastal sciences,
planning, and
resiliency
Office of Environmental
Education (EPA)
Webinar describing
the EE grants
process
Watershed
Coordinator
12/3/2019 GoToWebinar -
Wetland Mapping
Consortium Webinar -
NWI Data in Support
of Conservation
Efforts and Habitat
Modeling
Professionals in
coastal sciences,
planning, and
resiliency
Association of Wetlands
Managers
Webinar
discussing how to
use National
Wetlands Inventory
data for where to
focus conservation
projects
Watershed
Coordinator
12/12/2019 GoToWebinar -
Extending Your
Influence: Building a
Powerful Professional
Reputation
Employees,
Managers
Lance Strategies Webinar providing
tips for how to
build relationships
and improve
reputation
Watershed
Coordinator
1/8/2020 Webinar Investigating
the Stormwater:
Quantity and Quality
Impacts of Urban
Trees
Water quality
professionals,
municipalities,
and arborists
USDA Forest Services Webinar
discussing the
stormwater
benefits of urban
trees
Watershed
Coordinator
1/15/2020 EPA EnviroAtlas
Update Webinar
Professionals in
coastal sciences,
planning, and
resiliency
EPA Webinar showing
the online
EnviroAtlas tool
and recent updates
Watershed
Coordinator
1/16/2020 FEAR: Release to
Receive Webinar
Employees,
Managers
Lance Strategies Webinar
discussing how to
build confidence
within the
workplace
Watershed
Coordinator
2/19/2020 Facilitating Inclusion
Across Differences –
Generational
Differences
Employees,
Managers
Cape Fear Community
College
In-person training
discussing ways to
communicate
across generations
Watershed
Coordinator

152

2/20/2020 Facilitating Inclusion
Across Differences –
Unconscious Bias
Employees,
Managers
Cape Fear Community
College
In-person training
discussing ways to
notice and prevent
unconscious bias
Watershed
Coordinator
2/26/2020 Facilitating Inclusion
Across Differences –
Inclusion During
Recruitment
Employees,
Managers
Cape Fear Community
College
In-person training
discussing ways to
notice and prevent
unconscious bias
during the
recruitment
process
Watershed
Coordinator
2/27/2020 Facilitating Inclusion
Across Differences –
Cultural Differences
Employees,
Managers
Cape Fear Community
College
In-person training
discussing ways to
communicate
across different
cultures
Watershed
Coordinator
2/26/2020 EPA Webinar:
Science to Support
and Implement
Microbial Water
Quality Criteria
Water quality
professionals
EPA Webinar
discussing the
research that
supports the
microbial water
quality criteria
Watershed
Coordinator
3/3/2020 Stormwater Decision
Maker Summit @
UNC Institute of
Marine Sciences
Professionals in
coastal sciences,
planning, and
resiliency
NC SeaGrant In-person
presentation
session to share
ideas for
stormwater
management and
coastal resiliency
Watershed
Coordinator &
Stormwater
Manager
4/15/2020 EPA Webinar: Citizen
Science @ EPA
Water quality
professionals
EPA Webinar
discussing the
Citizen Science
programs and how
it supports ongoing
research
Watershed
Coordinator
4/28/2020 EPA Webinar:
EnviroAtlas Training
Water quality
professionals
EPA Webinar showing
most recent
updates to
EnviroAtlas and
how to use the
system
Watershed
Coordinator
5/7/2020 Webinar: Effective
Public Outreach in
Massachusetts MS4
communities
Water quality
professionals
EPA Webinar featuring
MS4 outreach
stragies for
stormwater
pollution
Watershed
Coordinator
5/13/2020 Webinar: Urban
Forest Connections
Water quality
professionals,
municipalities,
and arborists
USDA Forest Services Webinar
discussing the
benefits of urban
forests
Watershed
Coordinator
5/20/2020 Center for Watershed
Protection Webcast:
Small Scale BMPs
Water quality
professionals
Center for Watershed
Protection
Webcast featuring
presentations from
water quality
professionals
regarding BMP
placement and
function
Watershed
Coordinator
5/21/2020 Webinar: Scicomm in
a virtually connected
world
Researchers,
faculty, science
professionals
American Geophysical
Union (AGU)
Webinar featuring
strategies to
effectively
communicate
research and
science topics
through virtual
learning
Watershed
Coordinator
6/9/2020 Graphic Design and
Introduction to Canva
Online Training
Outreach and
communication
professionals
UNCW Zoom meeting
showing
techniques and
tricks to use
through Canva
Watershed
Coordinator

153

6/10/2020 The Science and
Practice of Managing
Forests in Cities
Water quality
professionals,
municipalities,
and arborists
USDA Forest Services Webinar
discussing ways to
keep healthy forest
areas within urban
boundaries
Watershed
Coordinator
6/19/2020 Awareness,
Engagement, and
Action Around Water
Water quality
professionals
WRRI Virtual conference
presentations
featuring projects
that engaged
communities for
water projects
Watershed
Coordinator
6/25/2020 Making Your
PowerPoints Pop!
Outreach and
communication
professionals
UNCW Zoom meeting
showing
techniques and
tricks to make
efficient
PowerPoints
Watershed
Coordinator
6/24/2020 Building Capacity to
Protect and Manage
Wetlands through the
Development of State
Wetland Associations
Water quality
professionals
Association of Wetlands
Managers
Webinar featuring
how to create
community
engagement
through wetland
associations,
featuring projects
from the Carolina
Wetlands
Association
Watershed
Coordinator
Citizen Contacts- Site Visits
7/2/2019 5006 Carleton Drive
HOWBMP Site Visit
1 Homeowner Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
7/2/2019 245 Bradley Drive
HOWBMP Site Visit
1 Homeowner Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
7/2/2019 5104 Treybrooke
Drive HOWBMP Site
Visit
1 Homeowner Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
7/2/2019 5618 Greenville Loop
Rd HOWBMP Site
Visit
1 Homeowner Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
7/8/2019 Lions Gate HOA
HOWBMP Site Visit
Lions Gate HOW
Board Members
Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
Lions Gate HOW
Board Members
7/8/2019 9 Merrimac Drive
HOWBMP Site Visit
1 Homeowner Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
7/8/2019 5417 Dawning Creek
Way HOWBMP Site
Visit
2 Homeowners Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
2 Homeowners

154

7/8/2019 309 Yorkshire Lane
HOWBMP Site Visit
2 Homeowners Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
2 Homeowners
8/7/2019 206 West Blackbeard
Rd HOWBMP Site
Visit
2 Homeowners Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
2 Homeowners
8/15/2019 112 King Arthur Drive
HOWBMP Site Visit
1 Homeowner NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
8/22/2019 7801 Masonboro
Sound Rd HOWBMP
Site Visit
1 Homeowner Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
9/30/2019 4056 Tamarisk Lane
HOWBMP Site Visit
1 Homeowner NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
9/30/2019 3529 Iris Street
HOWBMP Site Visit
1 Homeowner NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
9/30/2019 205 White Oak Drive
HOWBMP Site Visit
1 Homeowner NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
10/7/2019 226 Brightwood Drive
HOWBMP Site Visit
1 Homeowner NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
10/7/2019 6233 Mallard Drive
HOWBMP Site Visit
1 Homeowner NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
10/10/2019 2323 Oasis Drive
HOWBMP Site Visit
2 Homeowners Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
2 Homeowners
10/10/2019 3316 Bougainvillea
Way HOWBMP Site
Visit
2 Homeowners Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
2 Homeowners
10/10/2019 1205 Green Bay
Circle HOWBMP Site
Visit
1 Homeowner Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner

155

10/24/2010 100 Hooker Rd
HOWBMP Site Visit
1 Homeowner Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
11/14/2019 204 S. MacMillan Ave
HOWBMP Site Visit
Winter Park
Elementary
Principal & Staff
Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
Winter Park
Elementary
Principal & Staff
11/21/2019 6252 Turtle Hall Drive
HOWBMP Site Visit
1 Homeowner Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
2/4/2020 109 Braxlo Lane
HOWBMP Site Visit
2 Homeowners Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
3/12/2020 6227 Riptide Drive
HOWBMP Site Visit
1 Homeowner NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
3/17/2020 211 Myrtle Avenue
HOWBMP Site Visit
1 Homeowner NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
5/20/2020 3605 Bohicket Way
HOWBMP Site Visit
1 Homeowner NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
5/20/2020 3612 Needle Sound
Way HOWBMP Site
Visit
1 Homeowner NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
5/20/2020 3513 Sentinel Court
HOWBMP Site Visit
1 Homeowner NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
5/27/2020 7226 Masonboro
Sound Rd HOWBMP
Site Visit
1 Homeowner Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
1 Homeowner
5/27/2020 2514 Royal Palm
Lane HOWBMP Site
Visit
2 Homeowners Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
2 Homeowners
5/27/2020 2510 Royal Palm
Lane HOWBMP Site
Visit
2 Homeowners Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Site visit with
property owner to
discuss potential
participation in the
HOWBMP retrofit
program
2 Homeowners

156

BMP Projects Installed
6/30/2020 1205 Green Bay
Circle Drive Rain
Garden
2 Homeowners Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Installation of one
rain garden
Total Volume
Reduction:
112 cubic feet;
837.82 gallons
12/31/2019 9 Merrimac Drive
Cistern
2 Homeowners Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Installation of one
cistern
Total Volume
Reduction:
46 cubic feet;
344.10 gallons
10/31/2019 245 Bradley Drive
Rain Garden
2 Homeowners Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Installation of one
rain garden
Total Volume
Reduction:
92 cubic feet;
688.21 gallons
12/31/2019 5417 Dawning Creek
Way Cistern
2 Homeowners Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Installation of one
cistern
Total Volume
Reduction:
37 cubic feet;
276.78 gallons
6/30/2020 205 White Oak Drive
Rain Garden
1 Homeowner Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Installation of one
rain garden
Total Volume
Reduction:
156 cubic feet;
1166.96 gallons
6/30/2020 2323 Oasis Drive
Rain Garden
2 Homeowners Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Installation of one
rain garden
Total Volume
Reduction:
135 cubic feet;
1009.87 gallons
6/30/2020 6227 Riptide Drive
Rain Garden
2 Homeowners Heal Our Waterways/
NHSWCD/ Rainstorm
Solutions
Installation of one
rain garden
Total Volume
Reduction:
138 cubic feet;
1032.31 gallons
6/30/2020 Fire Station #7
Cistern
City Fire
Department
Heal Our
Waterways/Rainstorm
Solutions
Installation of one
1000-gallon cistern
Total Volume
Reduction:
134 cubic feet;
1000 gallons
6/30/2020 325 Pemberton Drive
Rain Barrel
1 Homeowner City of Wilmington/
NHSWCD/
One 60-gallon
Rain Barrel
Total Volume
Reduction:
8.021 cubic
feet; 60 gallons
6/13/2019 Fleet Road Rain
Barrel
1 Homeowner City of Wilmington/
NHSWCD/
One 80-gallon
Rain Barrel
Total Volume
Reduction:
10.694 cubic
feet; 80 gallons
2/20/2020 3 Pine Valley Drive
Rain Barrel
1 Homeowner City of Wilmington/
NHSWCD/
One 60-gallon
Rain Barrel
Total Volume
Reduction:
8.021 cubic
feet; 60 gallons
10/10/2019 2323 Oasis Drive
Rain Barrel #2
2 Homeowners City of Wilmington/
NHSWCD/
One 60-gallon
Rain Barrel
Total Volume
Reduction:
8.021 cubic
feet; 60 gallons
7/1/2019 2323 Oasis Drive
Rain Barrel #1
2 Homeowners City of Wilmington/
NHSWCD/
One 60-gallon
Rain Barrel
Total Volume
Reduction:
8.021 cubic
feet; 60 gallons

157

8/15/2019 2017 MacCumber
Lane Rain Barrel
1 Homeowner Heal Our Waterways One 80-gallon
Rain Barrel
Total Volume
Reduction:
10.694 cubic
feet; 80 gallons
3/17/2020 Fire Station #9 Bald
Cypress Plantings
City Fire
Department
Heal Our Waterways Bald cypress trees
planted at Fire
Station 9
Total Volume
Reduction:
1.46 cubic feet;
10.92 gallons
3/17/2020 Fire Station #9 Tulip
Poplar Tree Plantings
City Fire
Department
Heal Our Waterways Tulip Poplar trees
planted at Fire
Station 9
Total Volume
Reduction:
1.03 cubic feet;
7.70 gallons
3/26/2020 UNCW Pervious
Pavement Lot EE
UNCW Heal Our
Waterways/NCCF/UNCW
Pervious pavement
in parking stalls
Total Volume
Reduction:
20,130 cubic
feet; 150,582.87
gallons
3/26/2020 UNCW Pervious
Pavement Lot E
UNCW Heal Our
Waterways/NCCF/UNCW
Pervious pavement
in parking stalls
Total Volume
Reduction:
2,050 cubic
feet; 15,335.07
gallons
10/10/2019 1205 Green Bay
Circle Drive Rain
Barrel #1
2 Homeowners City of Wilmington/
NHSWCD/
One 80-gallon
Rain Barrel
Total Volume
Reduction:
10.694 cubic
feet; 80 gallons
10/10/2019 1205 Green Bay
Circle Drive Rain
Barrel #2
2 Homeowners City of Wilmington/
NHSWCD/
One 80-gallon
Rain Barrel
Total Volume
Reduction:
10.694 cubic
feet; 80 gallons
3/30/2020 Long Leaf Hills Drive
Redbuds
City of
Wilmington
residents
City of Wilmington Eastern Redbud
trees planted along
Long Leaf Hills
Drive
Total Volume
Reduction:
0.50 cubic feet;
3.74 gallons
3/30/2020 6267 Hawksbill Drive
Laurel Oak
City of
Wilmington
residents
City of Wilmington Laurel Oak planted
along Hawksbill
Drive
Total Volume
Reduction:
0.33 cubic feet;
2.47 gallons
3/30/2020 4704 Park Avenue
Live Oak
City of
Wilmington
residents
City of Wilmington Live Oak planted
along Park Avenue
Total Volume
Reduction:
0.58 cubic feet;
4.34 gallons
3/30/2020 106 Pecan Avenue
Sawtooth Oak Tree
City of
Wilmington
residents
City of Wilmington Sawtooth Oak tree
planted along
Pecan Avenue
Total Volume
Reduction:
0.42 cubic feet;
3.14 gallons
3/30/2020 106 Pecan Avenue
Pecan Tree
City of
Wilmington
residents
City of Wilmington Pecan tree planted
along Pecan
Avenue
Total Volume
Reduction:
0.48 cubic feet;
3.59 gallons
6/30/2020 209 Pinecliff Drive
Rain Barrel
1 Homeowner City of Wilmington/
NHSWCD/
One 80-gallon
Rain Barrel
Total Volume
Reduction:
10.694 cubic
feet; 80 gallons
6/30/2020 3503 Kirby Smith
Drive Rain Barrel
1 Homeowner City of Wilmington/
NHSWCD/
One 60-gallon
Rain Barrel
Total Volume
Reduction:
8.021 cubic
feet; 60 gallons
6/30/2020 1203 Bayside Circle
Rain Barrel
1 Homeowner City of Wilmington/
NHSWCD/
One 60-gallon
Rain Barrel
Total Volume
Reduction:
8.021 cubic
feet; 60 gallons
6/30/2020 429 Stonewall
Jackson Drive Rain
Barrel
1 Homeowner City of Wilmington/
NHSWCD/
One 60-gallon
Rain Barrel
Total Volume
Reduction:
8.021 cubic
feet; 60 gallons

158

6/30/2020 2547 Croquet Drive
Rain Barrel
1 Homeowner City of Wilmington/
NHSWCD/
One 60-gallon
Rain Barrel
Total Volume
Reduction:
8.021 cubic
feet; 60 gallons
6/30/2020 3620 Saint Francis
Drive Rain Barrel
1 Homeowner City of Wilmington/
NHSWCD/
One 80-gallon
Rain Barrel
Total Volume
Reduction:
10.694 cubic
feet; 80 gallons
6/30/2020 3808 Sweetbriar
Road Rain Barrel 1
1 Homeowner City of Wilmington/
NHSWCD/
One 80-gallon
Rain Barrel
Total Volume
Reduction:
10.694 cubic
feet; 80 gallons
6/30/2020 3808 Sweetbriar
Road Rain Barrel 2
1 Homeowner City of Wilmington/
NHSWCD/
One 80-gallon
Rain Barrel
Total Volume
Reduction:
10.694 cubic
feet; 80 gallons
6/30/2020 Brightwood Drive
Rain Barrel 1
1 Homeowner City of Wilmington/
NHSWCD/
One 80-gallon
Rain Barrel
Total Volume
Reduction:
10.694 cubic
feet; 80 gallons
6/30/2020 Brightwood Drive
Rain Barrel 2
1 Homeowner City of Wilmington/
NHSWCD/
One 80-gallon
Rain Barrel
Total Volume
Reduction:
10.694 cubic
feet; 80 gallons
6/30/2020 5812 Perennial Lane
Rain Barrel 1
1 Homeowner City of Wilmington/
NHSWCD/
One 80-gallon
Rain Barrel
Total Volume
Reduction:
10.694 cubic
feet; 80 gallons
6/30/2020 5812 Perennial Lane
Rain Barrel 2
1 Homeowner City of Wilmington/
NHSWCD/
One 80-gallon
Rain Barrel
Total Volume
Reduction:
10.694 cubic
feet; 80 gallons
6/30/2020 7024 Orchard Trace
Rain Barrel
1 Homeowner City of Wilmington/
NHSWCD/
One 60-gallon
Rain Barrel
Total Volume
Reduction:
8.021 cubic
feet; 60 gallons
6/30/2020 Panamera Way Rain
Barrel
1 Homeowner City of Wilmington/
NHSWCD/
One 60-gallon
Rain Barrel
Total Volume
Reduction:
8.021 cubic
feet; 60 gallons
COW = City of Wilmington
HOW = Heal Our Waterways Program
HOWBMP = Heal Our Waterways Best Management Program
NCCF = North Carolina Coastal Federation
NCSU = North Carolina State University
NHSWCD = New Hanover Soil & Water Conservation District
FB = Facebook
UNCW = University of North Carolina at Wilmington

159

BMP Owner BMP Type Gallons
Volume
Reduction (cu
ft)
Volume
Reduction (ac ft)
Bradley Creek Watershed Volume Reduction Data
245 Bradley Drive Rain Garden Rain Garden 688.21 92.00 0.002112
2017 MacCumber Lane Rain Barrel Rain Barrel 80.00 10.69 0.000246
Fire Station #9 Bald Cypress
Plantings Tree Planting 10.92 1.46 0.000034
Fire Station #9 Tulip Poplar Tree
Plantings Tree Planting 7.70 1.03 0.000024
6227 Riptide Drive Rain Garden Rain Garden 1032.31 138.00 0.003168
UNCW Pervious Pavement Lot EE Pervious Cement 150582.87 20130.00 0.462122
UNCW Pervious Pavement Lot E Pervious Cement 15335.07 2050.00 0.047062
Pecan Avenue Sawtooth Oak Tree Planting 3.14 0.42 0.000010
Pecan Avenue Pecan Tree Tree Planting 3.59 0.48 0.000011
1203 Bayside Circle Rain Barrel 60-gallon Rain Barrel 60.00 8.02 0.000184
5812 Perennial Lane Rain Barrel 1 80-gallon Rain Barrel 80.00 10.69 0.000246
5812 Perennial Lane Rain Barrel 2 80-gallon Rain Barrel 80.00 10.69 0.000246
1205 Green Bay Circle Drive Rain
Barrel #1 60-gallon Rain Barrel 60.00 8.02 0.000184
1205 Green Bay Circle Drive Rain
Garden Rain Garden 837.82 112.00 0.002571
1205 Green Bay Circle Drive Rain
Barrel #2 80-gallon Rain Barrel 80.00 10.69 0.000246
TOTAL BRADLEY CREEK WATERSHED VOLUME REDUCTION: 168941.62 22584.21 0.518463
TOTAL NUMBER OF PROJECTS BRADLEY CREEK WATERSHED 15
Drains To ICW2 Volume
Reduction Data
TOTAL DRAINS TO ICW2 VOLUME REDUCTION: 0 0 0
TOTAL NUMBER OF PROJECTS DRAINS TO ICW2 0
Hewletts Creek Watershed
Volume Reduction Data
5417 Dawning Creek Way Cistern Cistern 276.78 37.00 0.000849
9 Merrimac Drive Cistern Cistern 344.10 46.00 0.001056
205 White Oak Drive Rain Garden Rain Garden 1166.96 156.00 0.003581
2323 Oasis Drive Rain Garden Rain Garden 1009.87 135.00 0.003099
2323 Oasis Drive Rain Barrel #1 60-gallon Rain Barrel 60.00 8.02 0.000184
2323 Oasis Drive Rain Barrel #2 60-gallon Rain Barrel 60.00 8.02 0.000184
Fire Station #7 Cistern 1000-gallon Cistern 1000.00 133.68 0.003069
Fleet Road Rain Barrel 80-gallon Rain Barrel 80.00 10.69 0.000246
325 Pemberton Drive Rain Barrel 60-gallon Rain Barrel 60.00 8.02 0.000184
Long Leaf Hills Drive Redbuds Tree Planting 3.74 0.50 0.000011

160

Park Avenue Live Oak Tree Planting 4.34 0.58 0.000013
209 Pinecliff Drive Rain Barrel 80-gallon Rain Barrel 80.00 10.69 0.000246
3503 Kirby Smith Drive Rain Barrel 60-gallon Rain Barrel 60.00 8.02 0.000184
429 Stonewall Jackson Drive Rain
Barrel 60-gallon Rain Barrel 60.00 8.02 0.000184
2547 Croquet Drive Rain Barrel 60-gallon Rain Barrel 60.00 8.02 0.000184
3620 Saint Francis Drive Rain
Barrel 80-gallon Rain Barrel 80.00 10.69 0.000246
3808 Sweetbriar Road Rain Barrel
1 80-gallon Rain Barrel 80.00 10.69 0.000246
3808 Sweetbriar Road Rain Barrel
2 80-gallon Rain Barrel 80.00 10.69 0.000246
Brightwood Drive Rain Barrel 1 80-gallon Rain Barrel 80.00 10.69 0.000246
Brightwood Drive Rain Barrel 2 80-gallon Rain Barrel 80.00 10.69 0.000246
7024 Orchard Trace Rain Barrel 60-gallon Rain Barrel 60.00 8.02 0.000184
Panamera Way Rain Barrel 60-gallon Rain Barrel 60.00 8.02 0.000184
3 Pine Valley Drive Rain Barrel 60-gallon Rain Barrel 60.00 8.02 0.000184
TOTAL HEWLETTS CREEK WATERSHED VOLUME REDUCTION: 4905.78 655.81 0.015055
TOTAL NUMBER OF PROJECTS HEWLETTS CREEK WATERSHED 23
Drains To ICW3 Volume
Reduction Data
Hawksbill Drive Laurel Oak Tree Planting 2.47 0.33 0.000008
TOTAL DRAINS TO ICW3 VOLUME REDUCTION: 2.47 0.33 0.000008
TOTAL NUMBER OF PROJECTS DRAINS TO ICW3 1
TOTAL COMBINED VOLUME REDUCTION (All Watersheds):
TOTAL COMBINED VOLUME REDUCTION (All Watersheds): 173849.87 23240.35 0.533526
TOTAL NUMBER OF PROJECTS (All Watersheds)
Volume Reduction Goals Goal (ac.ft) Gallons Actual (ac.ft.) % Achieved
Bradley Creek FY 19 0.15 168941.62 0.518463 345.64
Hewletts Creek FY19 1 4908.25 0.015055 1.51

161

NEW HANOVER SOIL & WATER CONSERVATION DISTRICT
230 Market Place Drive, Suite 100
Wilmington, NC 28403

HOWBMP Quarterly Progress Report #4: April 1 – June 30, 2020

Heal Our Waterways- Best Management Practice Installations (HOWBMP) Program

NHSWCD mission is to protect and enhance water quality throughout New Hanover County
through land conservation, stormwater management, technical support to citizens and
organizations, and conservation education and outreach activities.

To achieve this mission, NHSWCD has contractual relationships with city, county, and state
organizations. These partnerships enable NHSWCD to deliver enhanced water quality projects
and programs, as well as professional technical assistance to citizens and businesses.

Scope of Services

New Hanover Soil & Water Conservation District will serve as a project manager for the Heal
Our Waterways- Best Management Practice Installations Program (HOWBMP). The
HOWBMP Program supports the council-adopted Bradley & Hewletts Creek Watershed
Restoration Plan, with the goal of reducing polluted stormwater runoff entering the creeks in
order to improve water quality.

NHSWCD will provide project management and oversight for the installation of BMPs within
the designated watersheds in conjunction with the Heal Our Waterways program. ‘Project
management’ includes activities such as the execution of a BMP project from start to finish
including program promotion, identifying sites and projects, collaboration, current owner title
search, obtaining HOA covenants/restrictions/permits, budgeting, technical assistance,
design/engineering, permitting, contracting, construction, homeowner/business/media
relations, selection and reimbursement of contractors, monitoring, and reporting.

BMPs will be identified for the purpose of reducing runoff volume and pollution into Hewletts
Creek, Bradley Creek, and the associated areas that drain directly into the Intracoastal
Waterway. A potential BMP project’s location, type, estimated volume reduction, and
proposed budget will require written notification to, and approval from, City Stormwater
Services prior to any design, construction or other contracted work. Acceptable BMPs are
listed on the GIS Atlas form.

FY 1920

162

A recommended minimum of 4-6 volume-reduction BMPs resulting in a total of
approximately 700-1000 cubic feet of volume reduction should be installed during each annual
contract period. However, collaboration and written approval from the City would allow
flexibility for unexpected project opportunities to deviate from the recommended minimum.
BMP projects can be prioritized based on cost per cubic foot of volume reduction, as
necessary.

During site evaluations, NHSWCD will educate property owners about the HOW Program (i.e.
information about the specific BMP, maintenance, annual spot checks, HOW Brochure
distribution, etc.) Once BMPs are installed, NHSWCD will provide the property owner with
more specific BMP maintenance hardcopy information, Creek Friendly yard sign, and other
pertinent information and program items.

Monitoring, or spot-checks, of completed BMP installations will be performed annually by
NHSWCD for compliance. Monitoring will be required for five years for residential sites, and
ten years for commercial or municipal/other BMP sites. NHSWCD will maintain a spot check
tracking database for all installations and submit it at the end of each annual contract period.

The BMP installations will be funded by the City with a lump-sum allocation of $20,000 to
NHSWD at the beginning of the contract period. Any unused funds from this allocation will be
reimbursed to the City at the end of the contract period. NHSWCD will also reimburse the
City for any returned funds from non-compliant property owners. NHSWCD will issue any
necessary tax forms to contractors or property owners.

Reporting

Quarterly progress reports and invoices will be submitted in accordance with the
following provisions:

Submit cumulative quarterly progress reports and invoices according to the following quarters:
July 1 - Sept 30 (1st Quarter); October 1 - Dec. 31 (2nd Quarter); January 1 -March 31 (3rd
Quarter); April 1 - June 30 (4th Quarter). The 4th quarter progress report will serve as a
compiled year-end summary report and will be included in the City’s NPDES annual report.

Quarterly reports and invoices are due within 12 calendar days of the quarter end date and
will follow templates and instructions set forth by Stormwater Services.

If the reporting due date falls on a weekend or a city-observed holiday, reports are due
the following weekday by 5pm. Any reports received late, including Quarterly Progress
Reports, Quarterly Invoices, other contract reporting, year-end compilation of
records/reports, etc. will result in an automatic overall reduction of the quarterly invoice
payment amount according to the following schedule:
▪ 1-10 calendar days late - 10% reduction of the quarterly payment amount
▪ 11+ calendar days late - 20% reduction of the quarterly payment amount

The quarterly invoice should use the supplied template which shows the % of each service
completed each quarter, invoice amount, and amount remaining to be paid. Invoices will be
paid once the quarterly progress report and invoice(s) are received and reviewed by the City

163

for adequate progress. Non-performance or inadequate progress may result in non-payment or
reduction of payment. No pre-payment of services will occur.

Reports and invoices that do not follow templates/instructions will be returned for correction;
payment will be processed once updated reports and invoices are received, reviewed, and
approved.

NHSWCD will maintain all records and reports related to this contract on a fiscal year (FY)
basis (July 1-June 30). These records should be retained for a period of at least 5 years. These
files are public record and should be accessible at the contracted agency location. In addition,
an annual compilation of all contract documents, records, reports, invoices, and pertinent
educational materials or related materials will be provided to the City of Wilmington
Stormwater Services on a USB Flash Drive, CD, or DVD (June 1 – July 31) for the entire
contract year within 12 calendar days of the 4th quarter end date.

For each BMP project, NHSWCD will provide the City with the necessary BMP project
packet to include:
BMP Info-
• Heal Our Waterways GIS Atlas Form
• Calculations sheet from Engineer - sizing and volume calculations
• Specific BMP design (ie. Rain garden, bioretention area, cistern, etc.)
Site Specific Info-
• Site plan (include aerials if available)
• Before & After photos of site (pre-BMP & post-BMP)
• Proof of property ownership through title search
• HOA covenants & restrictions, ownership title, stormwater permits, etc.
• Copy of written email request/approval for BMP from City
Contractor Info-
• Itemized Contractor Invoice(s) – for design, installation, plants, etc. (Contractor
invoice(s) should also be included on the quarterly invoice.)
Homeowner Info-
• Maintenance Agreement with homeowner/business owner
• HOWBMP Pre-Inspection Checklist

The annual, cumulative spot check tracking summary will be submitted annually by the end of
each contract period.

Fee Schedule

Lump Sum: NHSWCD shall receive a lump sum of $20,000 annually upon execution and
approval of this contract to specifically fund Best Management Practice (BMP) installations in the
Hewletts and Bradley Creek Watersheds. Copies of invoices for these BMP installations will be
provided to the City with the quarterly reports/invoices and as part of the BMP packet for each
project.

164

Contract Fee: NHSWCD shall provide quarterly reports, invoices, and BMP project
packets according to the schedule defined in Reporting for the total fee amount of $7,318 to
execute the HOWBMP program.

Total Cost: The total cost of the Project shall not exceed $27,318 without written approval
of the City. Such approval shall be in the form of a written amendment to this Agreement
approved by the City Manager or City Council, if required, and signed by the parties.

Contact person: Stormwater Services requires one main point of contact for the implementation,
management, communication and reporting of this annual contract. This staff person will be the
individual that implements the majority of contract services, and therefore will be the most
familiar with the contract. The designated contact person is: Dru Harrison

July 1 - September 30, 2019
Completed site visits at the following 14 addresses:
• 5006 Carleton Dr., Unit 135 on 7/2/2019 (suggested a rain garden and possible pervious
surface conversion),
• 245 Bradley Dr. on 7/2/2019 (Suggested a backyard rain garden),
• 5104 Treybrooke Dr. on 7/2/2019 (suggested a front and back rain garden),
• 5618 Greenville Loop Rd on 7/2/2019 (Suggested a backyard rain garden and a potential
cistern in the front),
• 9 Merrimac Dr. on 7/8/2019 (Suggested a cistern),
• 5417 Dawning Creek Way on 7/8/2019 (Suggested a rain barrel or cistern),
• Lions Gate Community, 1800 Eastwood Rd on 7/8/2019 (Suggested a rain garden and
swale and possible cost share agreement),
• 309 Yorkshire Ln on 7/9/2019 (Suggested a backyard or front yard rain garden),
• 206 West Blackbeard Rd. on 8/7/2019 (Suggested possible permeable surface conversion
or backyard rain garden, but must wait until they install gutter system),
• 112 King Arthur Dr. on 8/15/2019 (Suggested pervious pavement conversion of driveway),
• 7801 Masonboro Sound Rd. on 8/22/2019 (Suggested a rain garden),
• 4056 Tamarisk Lane on 9/30/2019 (Site visit concluded that property layout was not
conducive to any suggested BMP),
• 3529 Iris Street on 9/30/2019 (suggested rain garden), and
• 205 White Oak Drive on 9/30/2019 (suggested front yard rain garden and possible tree
planting).
Tabling at the Native Plant Festival helped recruit 3 of the 14 site visits.
Approval for 3 sites has been made by HOW for the fall season and one site is set to begin
construction in the spring. A cistern will be installed at 9 Merrimac Drive, a rain garden will be
installed at 245 Bradley Drive, and a cistern is set to be installed at 5417 Dawning Creek Way all
this fall. The approved rain garden waiting until spring to be installed is at 6935 Masonboro Sound
Rd. More approvals are being explored for the spring.

October 1 - December 31, 2019

165

Completed site visits at the following 8 addresses:
• 226 Brightwood Drive on 10/7/2019 (Suggested rain garden and possible pervious
paving).
• 6233 Mallard Dr. on 10/7/2019 (Suggested a rain garden).
• 3316 Bougainvillea Way on 10/10/2019 (Suggested a rain garden).
• 2323 Oasis Dr. on 10/10/2019 (Suggested a front yard rain garden).
• 1205 Green Bay Circle on 10/10/2019 (Suggested a rain garden)
• 100 Hooker Rd. on 10/24/2019 (Suggested a rain garden and long swale/rain garden).
• 6252 Turtle Hall Dr. on 11/21/2019 (Suggested a rain garden, swale, and interested in
pervious pavement).
• 204 S. MacMillan Ave (Winter Park Elementary School) on 11/14/2019 (Suggested a rain
garden and tree planting).

There was also approval for 3 more sites at the following addresses:
• 2323 Oasis Dr. for a front yard rain garden.
• 205 White Oak Drive for a front yard rain garden.
• 6935 Masonboro Sound Rd for a rain garden.
All rain gardens are on hold to be installed in the spring when there is greater plant availability.

Three projects from the previous quarter have been installed. A cistern at 9 Merrimac Drive has
been installed and the final invoice totals $1,981.06, completed on 12/12/2019. A cistern has also
been installed at 5417 Dawning Creek Way and the final invoice totals $1,925.49, completed on
12/12/2019. A rain garden at 245 Bradley Drive was installed with an invoice of $4,518.80
completed on 12/11/19.

The Soil & Water Technician attended and assisted with a Rain Garden Workshop held on
October 14th, 2019 by HOW Watershed Coordinator and NC State Cooperative Extension.

A stormwater presentation was held at a Lions Gate HOA meeting on October 21, 2019. This
presentation and meeting was requested by the Lions Gate HOA board members to obtain more
information and ask questions about a proposed rain garden and swale project on their property.
The board did not support a partial cost share agreement between the HOA and HOW for the
funding of the swale and rain garden project.

January 1 - March 31, 2020
Completed site visits at the following 3 addresses:
• 109 Braxlo Lane on 2/4/2020 (Suggested a rain garden or wetland depending on the perc
test)
• 6227 Riptide Drive on 3/12/2020 (Suggested rain garden and tree plantings).
• 211 Myrtle Ave on 3/17/2020 (suggested Cistern for irrigation, looking into cistern for
grey water application).

There are 2 rain gardens that are on schedule to be installed soon. They are located at: 2323 Oasis
Drive and 205 White Oak Drive. One approved rain garden installation is still being considered by
the homeowner at 6935 Masonboro Sound Road.

166

A site re-visit was performed on 3/17/20 at 112 King Arthur Dr. to solidify pervious pavement
options with the homeowner.

Follow-up site visits for the installed projects was done on 1/21/20. Projects were checked and
homeowners were consulted.

April 1 - June 30, 2020

Completed site visits at the following 6 addresses:
• 3605 Bohicket Way (Suggested a cistern)
• 3612 Needle Sound Way (Suggested a rain garden)
• 3513 Sentinel Ct (Suggested tree plantings and possible wetland)
• 7226 Masonboro Sound Rd. (Suggested a rain garden and possible tree planting)
• 2514 Royal Palm Lane (Suggested a rain garden)
• 2510 Royal Palm Lane (Suggested a rain garden and possible tree planting)
Due to the COVID-19 related stay at home order for NC, a site visit waiting list was made. The
remaining 9 households interested in a site visit will be scheduled in July.

Completed Follow-up site visits on May 22nd, 2020 for BMPs installed in the 3rd quarter at the
following 2 addresses:
• 2323 Oasis Dr. for a front yard rain garden for $3,115.64.
• 205 White Oak Drive for a front yard rain garden for $2,435.84

One approved rain garden project at 6935 Masonboro Sound Rd decided to furlough their
participation in the program until the next fiscal year. They were told their project priority was
reset and will be moved to the end of the waiting list.

Annual spot check site visits were performed on June 11th. A total of 12 projects were checked and
4 of the 12 met compliance standards, which includes an adequate amount of mulch, low amount
of weeds, low amount of debris litter such as leaves, and at least 75% native plant cover. Most of
the remaining 8 BMPs out of compliance have minor changes that need to be completed by July
31st, such as bare soil spots covered by an inch and a half of mulch, weeding, debris removed, or
the addition of native plants. Follow-up compliance checks will be performed beginning of August
on the 8 sites currently out of compliance.

There were 5 properties which phased out of the HOWBMP program this year. These addresses
have participated in annual spot checks for 5 years as required by the program. These properties
are:
• 215 Braxlo Lane, Wilmington, NC
• 226 Braxlo Ln, Wilmington NC
• 236 Brightwood Rd, Wilmington, NC
• 6913 Eschol Ct, Wilmington, NC
• 6133 Chilcot Ln, Wilmington, NC
These properties were sent a certified letter thanking them for their participation in the program
and hopefully their continued participation and maintenance of their BMP(s). A S&WCD contact
name, email, and phone number was given if they have any questions.

167

The approval and installation of 2 additional projects will close out the fiscal year. These projects
are:
• A rain garden at 1205 Green Bay Cir, installed by Rain Storm Solutions, with an invoice
of $2,986.77
• A Rain garden at 6227 Riptide Dr., installed by Rain Storm Solutions, with an invoice of
$3,036.40.

Follow-up site visits for these two rain gardens was performed on June 30th, 2020.

Report Compiled By: Dru Harrison & Haley Moccia Date: 6/30/2020

168

APPENDIX I: REGULATORY ENFORCEMENT ACTIONS
In 19-20 the Public Services Department Compliance Officer provided stormwater education and
investigated approximately 90 requests. The majority were reports of illicit discharges to the storm
drainage system followed by reports of violation of the Pet Waste section of the Stormwater
Ordinance. The following table is a detail summary of the requests for compliance intervention
for stormwater pollution issues.

ENFORCEMENT ACTIONS 2019-2020

CIVIL PENALTIES 2019-2020

DEFINITIONS: Nature of Complaint
Illicit Discharge/Sediment (Part 1, Sec. 12-22)
Complaints include reports of illicit discharges as defined by the ordinance. Reports include
allowable as well as illegal discharges which is determined after the investigation is completed.
Assessment when completed prescribes corrective action and can sometimes elevate to
enforcement. All resolution of an incident typically includes education provided to the
responsible party regarding stormwater pollution and awareness of the city ordinance as well as
the potential fines for non-compliance and repeat offenders. Written NOVs are issued for serious
offences.
Illicit Connection (Part 1, Sec. 12-23)
Reports are the result of an illicit connection that impacted the City’s stormwater system with an
illegal discharge. Assessment when completed prescribes corrective action and can sometimes
elevate to enforcement. All resolution of an incident typically includes education provided to the
responsible party regarding stormwater pollution and awareness of the city ordinance as well as
the potential fines for non-compliance and repeat offenders. Written NOVs are issued for serious
offences.
SSO (Part 1, Sec.12-24)
Sewer overflows from the CFPUA system, both reportable and not reportable. Process is
Reporting period (FY20)July 1, 2019- June 30, 2020
Nature of Complaint Number of Reports Resolved thru Public Education NOVs Incidents Referred to DWQ # Civil Penalties
Pet Waste 13 92%1 N/A 0
Outreach 7 0 N/A N/A
Illicit Discharge/Sediment 70 80.0%14 2 0
Illicit Connection 3 66.7%1 0 0
Dry Weather Flow 0 100.0%0 0 0
SSO 4 25.0%3 2 0
Totals for 1,2 and 3 90 79%19 4 0
Nature of Compliant Responsible Party Address of violation Date of Violation Total Penalty
N/A N/A N/A N/A $0.00

169

described in Illicit Discharge Section. Resolution of the incident also includes reviewing the
DWQ SSO reporting form for cause and ensuring distribution of educational material pertaining to
preventing grease related spills to residents near and contributing to the incident.
Pet Waste (Part 2, Sec. 12-28)
The pet waste complaint category included any report of violation of the City’s Pet Waste
Ordinance. These complaints which are reported by citizens or city employees, due to their nature,
may not be substantiated after the investigation. Resolution of an incident includes distributing
educational material to all parties involved on the adverse health effects of pet waste pollution,
and prevention, as well as the City’s ordinance requirements and the potential fines for violations.
Blockages (Part 2, Sec. 12-29)
Blockage reports include any complaint reported which were thought to have the potential to
impede the flow of stormwater in the City’s maintained drainage system. Resolution of the
incident includes education to citizens involved directly or within the immediate area of the
incident explaining how to prevent willful blockages of the stormwater system.
Yard Waste (Part 2, Sec. 12-29)
Yard waste complaints include calls the City received reporting violations of the City’s
stormwater ordinance which prohibits the intentional raking, sweeping, blowing, washing,
directing or placing of yard waste into any part of the public drainage system which might impede
the flow of water through the system or compromise water quality. Resolution of an incident
includes removal of debris and distribution of educational material and/or explanation of the
ordinance with the possible fines.

170

APPENDIX J: MAJOR OUTFALL LOCATIONS AND DESCRIPTION TABLE

Watershed Latitude Longitude Size Material Number Classification Map
Date
Condition
Barnards
Creek
34.15865 -77.91188 6.0 X 8.0 RCP Double NPDES outfall
found
2/20/2012 Good
Barnards
Creek
34.16482 -77.92585 60 RCP Double NPDES outfall
found
2/20/2012 Good
Barnards
Creek
34.16657 -77.92957 60 RCP Triple NPDES Industrial
outfall found
11/21/2011 Good
Barnards
Creek
34.16113 -77.93105 42 RCP Single NPDES outfall
found
11/2/2011 Good
Barnards
Creek
34.16134 -77.93815 18 RCP Quad NPDES Industrial
outfall found
11/14/2011 Good

Bradley
Creek
34.20898 -77.83556 3.0 X 5.0 RCP Single NPDES outfall
found
1/6/2012 Good
Bradley
Creek
34.21320 -77.82715 2.0 X 4.0 RCP Single NPDES outfall
found
8/29/2000 Good
Bradley
Creek
34.21952 -77.84568 90 CAP Double NPDES outfall
found
1/13/2012 Good
Bradley
Creek
34.21911 -77.85177 72 CMP Double NPDES outfall
found
1/13/2012 Good
Bradley
Creek
34.20939 -77.83654 54 RCP Single NPDES outfall
found
1/6/2012 Good
Bradley
Creek
34.23066 -77.85234 54 CMP Double NPDES outfall
found
1/13/2012 Good
Bradley
Creek
34.23284 -77.84028 54 CMP Double NPDES outfall
found
1/13/2012 Good
Bradley
Creek
34.21585 -77.82498 48 CMP Single NPDES outfall
found
1/31/2012 Good
Bradley
Creek
34.21997 -77.86130 42 CMP Single NPDES outfall
found
1/13/2012 Good
Bradley
Creek
34.22630 -77.85231 42 CMP Single NPDES outfall
found
1/13/2012 Good
Bradley
Creek
34.20829 -77.83101 36 RCP Single NPDES outfall
found
1/6/2012 Fair
Bradley
Creek
34.20899 -77.83554 36 CMP Single NPDES outfall
found
1/6/2012 Poor
Bradley
Creek
34.20900 -77.83553 36 CMP Single NPDES outfall
found
1/6/2012 Fair
Bradley
Creek
34.21669 -77.83399 30 CMP Single NPDES outfall
found
1/31/2012 Fair
Bradley
Creek
34.21427 -77.83470 24 RCP Single NPDES outfall
found
1/13/2012 Good
Bradley
Creek
34.21440 -77.83926 24 RCP Double NPDES outfall
found
1/13/2012 Good
Bradley
Creek
34.22066 -77.83784 24 RCP Single NPDES outfall
found
1/31/2012 Good

Burnt Mill
Creek
34.22878 -77.90517 11.0 X 12.0 RCP Double NPDES outfall
found
2/28/2012 Good
Burnt Mill
Creek
34.22870 -77.88923 5.0 X 6.0 CMP Double NPDES outfall
found
2/28/2012 Good
Burnt Mill
Creek
34.24617 -77.93366 72 SMP Single NPDES outfall
found
2/28/2012 Fair

171

Burnt Mill
Creek
34.23148 -77.91302 66 RCP Single NPDES outfall
found
11/24/2010 Good
Burnt Mill
Creek
34.24430 -77.92571 60 RCP Single NPDES outfall
found
9/29/2010 Good
Burnt Mill
Creek
34.23402 -77.91972 54 RCP Single NPDES outfall
found
10/26/2010 Good
Burnt Mill
Creek
34.23232 -77.91568 42 RCP Double NPDES outfall
found
11/9/2010 Good
Burnt Mill
Creek
34.23397 -77.91877 42 RCP Single NPDES outfall
found
11/24/2010 Good
Burnt Mill
Creek
34.23989 -77.92258 36 RCP Single NPDES outfall
found
10/5/2010 Good
Burnt Mill
Creek
34.24025 -77.92318 36 RCP Single NPDES outfall
found
10/5/2010 Good
Burnt Mill
Creek
34.25344 -77.92354 30 RCP Double NPDES outfall
found
3/2/2012 Good

Drains
directly to
ICW
34.19570 -77.83301 48 RCP Single NPDES outfall
found
1/6/2012 Good
Drains
directly to
ICW
34.19629 -77.82915 48 RCP Single NPDES outfall
found
1/6/2012 Good
Drains
directly to
ICW
34.22229 -77.81978 48 IRON Single NPDES outfall
found
1/17/2012 Good
Drains
directly to
ICW
34.22234 -77.81985 48 IRON Single NPDES outfall
found
1/17/2012 Good
Drains
directly to
ICW
34.19503 -77.83000 36 RCP Single NPDES outfall
found
11/22/2011 Good
Drains
directly to
ICW
34.19904 -77.82758 36 RCP Single NPDES outfall
found
1/6/2012 Good
Drains
directly to
ICW
34.22121 -77.81566 36 RCP Single NPDES outfall
found
1/17/2012 Good
Drains
directly to
ICW
34.22432 -77.81658 30 CMP Single NPDES outfall
found
1/17/2012 Good
Drains
directly to
ICW
34.22433 -77.81659 30 CMP Single NPDES outfall
found
1/17/2012 Good
Drains
directly to
ICW
34.22432 -77.81658 24 CMP Single NPDES outfall
found
1/17/2012 Good
Drains
directly to
ICW
34.16461 -77.85628 2.5 X 5.0 CMP Single NPDES outfall
found
7/19/2011 Fair

Greenfield
Lake
34.19852 -77.93558 4.0 X 6.0 CMP Triple NPDES outfall
found
2/22/2012 Good
Greenfield
Lake
34.20094 -77.93381 60 RCP Double NPDES outfall
found
2/22/2012 Good
Greenfield
Lake
34.21255 -77.93161 60 CMP Quad 2/22/2012 Good

172

Greenfield
Lake
34.21429 -77.93563 48 RCP Single NPDES outfall
found
2/23/2012 Good
Greenfield
Lake
34.20127 -77.93568 42 RCP Double NPDES outfall
found
2/22/2012 Good
Greenfield
Lake
34.19964 -77.93615 36 RCP Single NPDES outfall
found
2/22/2012 Good
Greenfield
Lake
34.20462 -77.93537 36 RCP Single NPDES outfall
found
2/22/2012 Good
Greenfield
Lake
34.20751 -77.92997 30 RCP Triple NPDES outfall
found
2/22/2012 Good

Hewletts
Creek
34.18153 -77.86851 5.0 X 16.0 OTHER Other NPDES outfall
found
11/17/2011 Good
Hewletts
Creek
34.18020 -77.87198 90 CMP Single NPDES outfall
found
11/3/2011 Good
Hewletts
Creek
34.19421 -77.85211 60 CMP Single NPDES outfall
found
11/21/2011 Fair
Hewletts
Creek
34.17296 -77.85090 48 RCP Double NPDES outfall
found
7/28/2011 Good
Hewletts
Creek
34.18735 -77.85761 48 RCP Single NPDES outfall
found
11/3/2011 Good
Hewletts
Creek
34.19359 -77.85549 48 RCP Triple NPDES outfall
found
11/18/2011 Good
Hewletts
Creek
34.17112 -77.85107 42 RCP Single NPDES outfall
found
7/19/2011 Good
Hewletts
Creek
34.17879 -77.86842 42 RCP Single NPDES outfall
found
2/16/2001 Good
Hewletts
Creek
34.19498 -77.85447 42 RCP Double NPDES outfall
found
11/18/2011 Good
Hewletts
Creek
34.19680 -77.84352 42 CMP Single NPDES outfall
found
11/22/2011 Fair
Hewletts
Creek
34.20042 -77.86258 42 CMP Single NPDES outfall
found
11/8/2011 Fair
Hewletts
Creek
34.18468 -77.85373 36 RCP Single NPDES outfall
found
2/26/2001 Good
Hewletts
Creek
34.17878 -77.86844 30 RCP Single NPDES outfall
found
11/7/2011 Good
Hewletts
Creek
34.19419 -77.85209 18 RCP Single NPDES outfall
found
2/6/2001 Good
Hewletts
Creek
34.19430 -77.88617 2.0 X 4.4 RCP Single NPDES outfall
found
2/24/2011 Good
Hewletts
Creek
34.19471 -77.88822 6.0 X 8.0 RCP Triple NPDES outfall
found
2/2/2011 Good
Hewletts
Creek
34.19793 -77.88484 7.7 X 15.0 CAP Single NPDES outfall
found
2/24/2011 Good

Howe Creek 34.24536 -77.82717 7.0 X 9.0 RCP Double NPDES outfall
found
5/16/2007 Good
Howe Creek 34.25450 -77.82624 72 RCP Single NPDES outfall
found
2/1/2012 Good
Howe Creek 34.24701 -77.82334 66 CMP Single NPDES outfall
found
2/1/2012 Good
Howe Creek 34.24211 -77.82454 60 RCP Single NPDES outfall
found
1/31/2012 Good
Howe Creek 34.24226 -77.82714 48 RCP Single NPDES outfall
found
1/31/2012 Good

173

Howe Creek 34.24700 -77.82333 48 CMP Single NPDES outfall
found
2/1/2012 Good
Howe Creek 34.26158 -77.82611 48 RCP Single NPDES outfall
found
2/1/2012 Good
Howe Creek 34.24225 -77.82718 42 RCP Single NPDES outfall
found
1/31/2012 Good
Howe Creek 34.25029 -77.82655 42 RCP Single NPDES outfall
found
2/1/2012 Good
Howe Creek 34.25030 -77.82655 42 RCP Single NPDES outfall
found
2/1/2012 Good
Howe Creek 34.24083 -77.82759 36 RCP Single NPDES outfall
found
5/16/2007 Good
Howe Creek 34.24304 -77.82263 36 RCP Double NPDES outfall
found
2/1/2012 Good
Howe Creek 34.24519 -77.82714 36 RCP Single NPDES outfall
found
2/1/2012 Good
Howe Creek 34.24551 -77.82710 36 RCP Single NPDES outfall
found
2/1/2012 Good
Howe Creek 34.24749 -77.82369 36 CMP Single NPDES outfall
found
2/1/2012 Good

Cape Fear
River
34.20807 -77.95086 10.0 X 10.0 RCP Single NPDES outfall
found
3/15/2011 Good
Cape Fear
River
34.21225 -77.94608 5.8 X 8.4 RCP Triple NPDES outfall
found
3/25/2011 Good
Cape Fear
River
34.19774 -77.95482 66 RCP Single NPDES Industrial
outfall found
11/14/2011 Good
Cape Fear
River
34.20913 -77.94735 48 RCP Double NPDES outfall
found
4/1/2011 Good
Cape Fear
River
34.18028 -77.95095 36 RCP Single NPDES Industrial
outfall found
11/14/2011 Good
Cape Fear
River
34.16995 -77.94822 30 RCP Single NPDES Industrial
outfall found
11/29/2011 Good
Cape Fear
River
34.21504 -77.94755 24 RCP Single NPDES Industrial
outfall found
3/21/2011 Good
Cape Fear
River
34.17135 -77.94984 18 RCP Single NPDES Industrial
outfall found
2/21/2012 Good
Cape Fear
River
34.17294 -77.94902 18 RCP Single NPDES Industrial
outfall found
11/29/2011 Good
Cape Fear
River
34.18391 -77.95205 18 RCP Single NPDES Industrial
outfall found
Good
Cape Fear
River
34.24197 -77.95273 3.0 X 10.0 RCP Single NPDES outfall
found
6/10/2011 Good
Cape Fear
River
34.21631 -77.94661 54 RCP Single NPDES Industrial
outfall found
3/15/2011 Good
Cape Fear
River
34.21646 -77.94663 54 RCP Single NPDES Industrial
outfall found
4/11/2011 Good
Cape Fear
River
34.22374 -77.95034 54 RCP Single NPDES outfall
found
9/28/2009 Good
Cape Fear
River
34.23969 -77.95146 48 RCP Single NPDES outfall
found
5/27/2011 Inaccessible
Cape Fear
River
34.24087 -77.95156 42 RCP Single NPDES outfall
found
6/8/2011 Good
Cape Fear
River
34.24089 -77.95155 42 RCP Single NPDES outfall
found
6/8/2011 Good
Cape Fear
River
34.24333 -77.95131 36 RCP Single NPDES outfall
found
6/10/2011 Good

174

Cape Fear
River
34.24991 -77.95037 36 RCP Single NPDES outfall
found
6/14/2011 Good
Cape Fear
River
34.25033 -77.94992 36 RCP Single NPDES outfall
found
6/14/2011 Good
Cape Fear
River
34.25729 -77.94434 36 RCP Single NPDES Industrial
outfall found
6/10/2011 Good
Cape Fear
River
34.24314 -77.95131 30 CPP Single NPDES outfall
found
6/10/2011 Good
Cape Fear
River
34.24977 -77.95055 30 RCP Single NPDES outfall
found
6/14/2011 Good
Cape Fear
River
34.25050 -77.94980 30 RCP Single NPDES outfall
found
6/14/2011 Good
Cape Fear
River
34.22764 -77.95054 24 CMP Single NPDES outfall
found
5/16/2011 Good
Cape Fear
River
34.22889 -77.94994 24 CMP Single NPDES outfall
found
9/28/2009 Fair
Cape Fear
River
34.24200 -77.95272 24 RCP Single NPDES outfall
found
6/10/2011 Good
Cape Fear
River
34.24319 -77.95121 24 CMP Single NPDES outfall
found
6/10/2011 Fair
Cape Fear
River
34.24964 -77.95067 24 RCP Single NPDES outfall
found
6/14/2011 Good
Cape Fear
River
34.25245 -77.94726 24 RCP Single NPDES Industrial
outfall found
6/14/2011 Good
Cape Fear
River
34.25728 -77.94432 24 RCP Single NPDES Industrial
outfall found
6/10/2011 Good
Cape Fear
River
34.24335 -77.95138 12 RCP Single NPDES outfall
found
6/10/2011 Poor
Cape Fear
River
34.25565 -77.94679 12 VCP Single NPDES Industrial
outfall found
6/14/2011 Poor
Cape Fear
River
34.23014 -77.94946 Inaccessible
-
submerged
RCP Single NPDES outfall 5/25/2011 Inaccessible

Smith Creek 34.25505 -77.87846 6.8 X 8.0 RCP Single NPDES outfall
found
2/21/2012 Good
Smith Creek 34.25536 -77.87357 9.0 X 11.0 RCP Double NPDES Industrial
outfall found
2/21/2012 Good
Smith Creek 34.25739 -77.94108 Not Found UNKNOWN Single NPDES outfall
submerged
2/28/2012 Unknown
Smith Creek 34.25711 -77.90656 7.0 X 8.0 RCP Single NPDES outfall
found
2/21/2012 Good
Smith Creek 34.25756 -77.91249 6.0 X 7.0 RCP Single NPDES Industrial
outfall found
2/21/2012 Good
Smith Creek 34.25718 -77.90675 72 RCP Triple NPDES outfall
found
2/21/2012 Good
Smith Creek 34.25403 -77.89263 66 RCP Single NPDES outfall
found
2/21/2012 Good
Smith Creek 34.25297 -77.93964 48 RCP Single NPDES outfall
found
2/28/2012 Good
Smith Creek 34.25437 -77.90027 48 RCP Single NPDES outfall
found
2/21/2012 Good
Smith Creek 34.25718 -77.88761 42 RCP Single NPDES outfall
found
2/21/2012 Fair
Smith Creek 34.25761 -77.91556 42 RCP Single NPDES Industrial
outfall found
2/21/2012 Good

175

Whiskey
Creek
34.16376 -77.86289 72 CMP Single NPDES outfall
found
3/27/2001 Good
Whiskey
Creek
34.16654 -77.86775 42 RCP Single NPDES outfall
found
7/18/2011 Good
Whiskey
Creek
34.16362 -77.86228 36 RCP Single NPDES outfall
found
3/27/2001 Good
Whiskey
Creek
34.16670 -77.86858 36 RCP Single NPDES outfall
found
7/18/2011 Good
Whiskey
Creek
34.16671 -77.86860 36 RCP Single NPDES outfall
found
7/18/2011 Good
Whiskey
Creek
34.16779 -77.87648 5.5 X 7.0 CMP Single NPDES outfall
found
7/18/2011 Good

176

APPENDIX K: DEFINITIONS

Act
See Clean Water Act.

Built-upon Area
That portion of a development project that is covered by impervious or partially
impervious surface including, but not limited to, buildings; pavement and gravel areas
such as roads, parking lots, and paths; and recreation facilities such as tennis courts.
"Built-upon area" does not include a wooden slatted deck, the water area of a swimming
pool, or pervious or partially pervious paving material to the extent that the paving
material absorbs water or allows water to infiltrate through the paving material.

Clean Water Act
The Federal Water Pollution Control Act, also known as the Clean Water Act
(CWA), as amended, 33 USC 1251, et. seq.

Common Plan of Development
A construction or land disturbing activity is part of a larger common plan of development
if it is completed in one or more of the following ways:
• In separate stages
• In separate phases
• In combination with other construction activities
It is identified by the documentation (including but not limited to a sign, public notice or
hearing, sales pitch, advertisement, loan application, drawing, plats, blueprints, marketing
plans, contracts, permit application, zoning request, or computer design) or physical
demarcation (including but not limited to boundary signs, lot stakes, or surveyor markings)
indicating that construction activities may occur on a specific plot. It can include one
operator or many operators.

Department
Department means the North Carolina Department of Environment and Natural Resources

Division (DWQ)
The Division of Water Quality, Department of Environment and Natural Resources.
Director
The Director of the Division of Water Quality, the permit issuing authority.

Dry Weather Flow
Any flow in the MS4 that occurs after a 72 hour period without rain.

EMC
The North Carolina Environmental Management Commission.

Illicit Discharge
Any discharge to a MS4 that is not composed entirely of stormwater except .discharges
pursuant to an NPDES permit (other than the NPDES MS4 permit), allowable non-

177

stormwater discharges, and discharges resulting from fire-fighting activities.

Industrial Activity
For the purposes of this permit, industrial activities shall mean all industrial activities as
defined in 40 CFR 122.26.

Large or Medium Municipal Separate Storm Sewer System
All municipal separate storm sewers that are either:
(a) Located in an incorporated place with a population of 100,000 or more as
determined by the Decennial Census by the Bureau of Census; or
(b) Located in the counties with unincorporated urbanized populations of
100,000 or more, except municipal separate storm sewers that are located
in the incorporated places, townships or towns within such counties; or
(c) Owned or operated by a municipality other than those described in
paragraph (a) or (b) and that are designated by the Director as part of the
large or medium separate storm sewer system.

Major municipal separate storm sewer outfall (or "major outfall")
Major municipal separate storm sewer outfall (or "major outfall") means a municipal
separate storm sewer outfall that discharges from a single pipe with an inside diameter of
36 inches or more or its equivalent (discharge from a single conveyance other than
circular pipe which is associated with a drainage area of more than 50 acres); or for
municipal separate storm sewers that receive storm water from lands zoned for industrial
activity (based on comprehensive zoning plans or the equivalent), an outfall that
discharges from a single pipe with an inside diameter of 12 inches or more or from its
equivalent (discharge from other than a circular pipe associated with a drainage area of 2
acres or more).

Municipal Separate Storm Sewer System (MS4)
Pursuant to 40 CFR 122.26(b)(8) means a conveyance or system of conveyances (including
roads with drainage systems, municipal streets, catch basins, curbs, gutters, ditches, manmade
channels, or storm drains):
(a) Owned or operated by the United States, a State, city, town, county,
district, association, or other public body (created by or pursuant to State
law) having jurisdiction over disposal of sewage, industrial wastes,
stormwater, or other wastes, including special districts under State law
such as a sewer district, flood control district or drainage district, or
similar entity, or an Indian tribe or an authorized Indian tribal
organization, or a designated and approved management agency under
Section 208 of the Clean Water Act (CWA) that discharges to waters of
the United States or waters of the State.
(b) Designed or used for collecting or conveying
storm water;
(c) Which is not a combined sewer; and
(d) Which is not part of a Publicly Owned Treatment Works (POTW) as defined
in 40 CFR 122.2

178

Non-stormwater Discharge Categories
The following are categories of non-stormwater discharges that the permittee shall
address if it identifies them as significant contributors of pollutants to the storm sewer
system: water line flushing, landscape irrigation, diverted stream flows, rising
groundwater, uncontaminated groundwater infiltration, [as defined in 40 CFR
35.2005(20)], uncontaminated pumped groundwater, discharges from potable water
sources, foundation drains, air conditioning condensation, irrigation water, springs,
water from crawl space pumps, footing drains, lawn watering, individual residential car
washing, flows from riparian habitats and wetlands, dechlorinated swimming pool
discharges, and street wash water (discharges or flows from fire fighting activities are
excluded from the definition of illicit discharge and only need to be addressed where
they are identified as significant sources of pollutants to waters of the United States).

Non-structural SCM
Non-structural SCMs are preventive actions that involve management and source controls
such as: (I) Policies and ordinances that provide requirements and standards to direct
growth to identified areas, protect sensitive areas such as wetlands and riparian areas,
maintain and/or increase open space, provide buffers along sensitive water bodies,
minimize impervious surfaces, and/or minimize disturbance of soils and vegetation; (2)
policies or ordinances that encourage infill development in higher density urban areas, and
areas with existing storm sewer infrastructure; (3) education programs for developers and
the public about minimizing water quality impacts; (4) other measures such as minimizing
the percentage of impervious area after development, use of measures to minimize directly
connected impervious areas, and source control measures often thought of as good
housekeeping, preventive maintenance and spill prevention.

Outfall
Outfall means a point source as defined by 40 CFR 122.2 at the point where a municipal
separate storm sewer discharges to waters of the United States and does not include open
conveyances connecting two municipal separate storm sewers, or pipes, tunnels or other
conveyances which connect segments of the same stream or other waters of the United
States and are used to convey waters of the United States.

Permittee
The owner or operator issued this permit.

Point Source Discharge of Storm water
Any discernible, confined and discrete conveyance including, but not specifically limited
to, any pipe, ditch, channel, tunnel, conduit, well, or discrete fissure from which
stormwater is or may be discharged to waters of the state.

Redevelopment
Means any rebuilding activity unless that rebuilding activity;
(a) Results in no net increase in built-upon area, and
(b) Provides equal or greater stormwater control than the previous development.

Representative Storm Event

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A storm event that measures greater than 0.1 inches of rainfall and that is preceded
by at least 72 hours in which no storm event measuring greater than 0.1 inches has
occurred. A single storm event may contain up to 10 consecutive hours of no
precipitation. For example, if it rains for 2 hours without producing any collectable
discharge, and then stops, a sample may be collected if a rain producing a discharge
begins again within the next 10 hours.
Storm Sewer System
Is a conveyance or system of conveyances which are designed or used to collect or
convey stormwater runoff that is not part of a combined sewer system or treatment
works. This can include, but is not limited to, streets, catch basins, curbs, gutters,
ditches, man-made channels or storm drains that convey stormwater runoff.

Stormwater Associated with Industrial Activity
The discharge from any point source which is used for collecting and conveying
stormwater and which is directly related to manufacturing, processing or raw material
storage areas at an industrial site. Facilities considered to be engaged in "industrial
activities" include those activities defined in 40 CFR 122.26(b)(l4). The term does not
include discharges from facilities or activities excluded from the NPDES program

Stormwater Control Measure (SCM)
Measures or practices used to reduce the amount of pollution entering surface waters.
SCMs can be structural or non-structural and may take the form of a process, activity,
physical structure or planning (see non-structural SCM).

Stormwater Management Program (SWMP)
The term Stormwater Management Program (SWMP) refers to the stormwater
management program that is required by the Phase I and Phase II regulations to be
developed by MS4 permittees.

Stormwater Plan
The Stormwater Plan is the written plan that is used to describe the various control
measures and activities the permittee will undertake to implement the stormwater
management program. The Stormwater Plan is a consolidation of all of the permittee's
relevant ordinances or other regulatory requirements, the description of all programs
and procedures (including standard forms to be used for reports and inspections) that
will be implemented and enforced to comply with the permit and to document the
selection, design, and installation of all stormwater control measures.

Stormwater Runoff
The flow of water which results from precipitation and which occurs immediately
following rainfall or as a result of snowmelt.

Total Maximum Daily Load (TMDL)
A TMDL is a calculation of the maximum amount of a pollutant that a waterbody can
receive and still meet water quality standards, and an allocation of that amount to the
pollutant's sources. A TMDL is a detailed water quality assessment that provides the

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scientific foundation for an implementation plan. The implementation plan outlines the
steps necessary to reduce pollutant loads in a certain body of water to restore and maintain
water quality standards in all seasons. The Clean Water Act, Section 303, establishes the
water quality standards and TMDL programs.

Watershed Restoration Plan
For purposes of this permit, a Watershed Restoration Plan is any plan developed in
consultation with the Division for voluntary implementation with the intent of enhancing
water quality and/or implementing stormwater BMPs within 303(d) listed waters.