WQCS00174_Regional Office Historical File 2003 to 2019

Division of Water °Resources
Water'Quality Regional Operation -Section
2090 U.S 70 Highway
Swa:nnanoa, NC 28788
Ref. Sugar Mountain': WQCS00174
NOV 2019-DV-0025
Sanitary Sewer Overflow of 12/28/2018
Mr. Davidson,
I am writing to provide further information regarding the above mentioned SSO that occurred on
December 28; 2018.
There was'a large rain event in the area from December 26t"through December 28th. During
this time approximately 5" of rain had fallen and -there was extensive:flooding in the area:
CWSNC operator noticed a manhole overflowing near our _wastewater plant at approximately
11:40 am on December 28th, CWSNC staff immediately called our pump truck vendor to pump
the overflowing manhole. The manhole overflow wa stopped at ap- roAnately 1:30pm: on
December 28th.
The amount of overflow was a visual estimation and applying the following formula.
... -
Approximately 27:- 28 gpm overflowing from. manhole x 100minutes = 2,750 gallons
oveMoWdcl. Regrettably, the overflow did reach Flat Top Creek:
• 4944'Parkuvay Plaza Blvd. Ste.375 • Charlotte, North Carolina 28217 800-525-7990

WATER POLLUTION CONTROL. SYSTEM OPERATOR DESIGNATION 1=0
N �'iNP�CSC)
NCAC 15A 8G .0201 11
Press TAB to enter information `
Permittee Owner/Officer Name: Carolina Water Service Of North Carolina ,
Mailing Address: PO Box 240908 Phone: '7 25-7990
city: Charlotte
Email Address: tjkonsul(&iwater.com
Signatu
Facility Name: Sugar
County: Avery
State: NC Zip: 28224
--- Date: - _ `� `z5i I I
Permit # WQCS00174
t � �
YOU MUST SUBMIT A SEPARATE FORM FOR EACH TYPE AND CLASSIFICATION OF SYSTEM:
Facility Type: CS
Facility Grade: ll..
OPERATOR IN RESPONSJBLE CHARGE (®RC)
Print Full Name: Ronnie Neil Reece Work Phone: [phone]
Certificate Type: CS
Email Address: rn
.cam
Certificate Grade: 11
Certificate #: 1003483
s c e nl t cal C. • C- 01-r,.—
r � � 'l,i ' jt'" '
Signature: C� Effective Date: /r]
"I certify that I agree to my designation as the Operator in Responsible Charge for the facility noted. i understand and will abide by the
-rules and regulations pertaining to the responsibilities of the ORC asset forth in 15A NCAC 08G .0204 and failing to do so can result in
Disciplinary Actions by the Water Pollution Control System Operators Certification Commission."
BACKUP ORC
Print Full Name: Robby Woody Work Phone: [phone]
Certificate Type: CS Certificate Grade: Il Certificate #: 989174
Email Address: [e-mail]
Signature: Effective Date: 9-,2 7
"I certify that I agree to my designation as a ack-up Operator in Responsible Charge for the facility noted. 1 understand and will abide by
the rules and regulations pertaining to the responsibilities of the ORC as setforth in 15A NCAC 08G .D204 and failing to do so can result in
Disciplinary Actions by the Water Pollution Control System Operators Certification Commission"
Mail, fax or email
WPCSCICC, 1618 Mail Service Center, Fax: [phone] Emal1_tcfsi��rtcderlr_.g
ORIGINALto:
Raleigh, NC27699-1618
Mail or Fax
Asheville
Fayetteville
Mooresville
Raleigh
a COPY to:
2090 US Hwy 70
225 Green St., Suite 714
610 E. Center Ave., Suite 301
3800 Barrett Dr_
Swannanoa, NC 28778
Fayetteville, NC 28301-5043
Mooresville, NC 28.115
Raleigh, NC 27609
Fax: [phone]
Fax:[phone]
Fax:[phone]
Fax:[phone]
Phone: [phone]
Phone:[phone]
Phone:[phone]
Phone:[phone]
Washington Wilmington Winston-Salem
943 Washington Sq. Mall 127 Cardinal Dr. 45 W. Hanes Mall Rd.
Washington, NC 27889 Wilmington, NC 28405-2845 Winston-Salem, NC 27105
Fax: [phone] Fax! 910-350-2004 Fax* 336-776-9797
Phone:[phone] Phone:[phone] Phone:[phone]
Revised 412016

s, Linda
Vrom:
Tony Konsul <[e-mail]>
Sent:
Thursday, July 21, 2016 1:27 PM
To:
Wiggs, Linda
Cc:
Rex Woody
Subject:
Sugar Mountain Collection Inspection
Attachments:
Sugar Mountain_2016-07-13_CSI.PDF
Hi Linda,
I wanted to respond to you in regards to your recent collection system inspection at Sugar Mountain.
• The manhole which receives flow from lift stations 1,2,3 and 9. We plan to replace the top cone of that
manhole and hope to have that completed next week.
• The manhole lid in the gravel parking lot will also be replaced with a solid lid at the same time. We plan
to clean the gravel from the bench and have that line cleaned and flushed.
I will let you know when all has been completed at the end of next week but just wanted to let you know we
have plans in place to address those items.
Please let me know if you have any questions,
Sincerely,
Tonv Konsul
Regional Manager —Western NC & TN I Utilities Inc.
Phone: [phone] email: tikonsui a uiwatencom 1
5701 Westpark Drive, Suite ioi, Charlotte NC, 28217
1

Yt • PAT MCCRORY
w
t'. Governor
DONALD R. VAN DER VAART
M Secretary
Water Resources S. JAY ZIMMERMAN
ENVIRONMENTAL QUALITY
Director
July 13, 2016
Martin Lashua
Carolina Water Service Inc of North Carolina/ Utilities Inc.
PO Box 240908
Charlotte, NC 28224-0908
SUBJECT: Collection System Inspection
Sugar Mountain Collection System
Permit No: WQCS00174
Avery County
Dear Mr. Lashua:
Enclosed please fmd a copy of the Collection System Inspection form from the inspection conducted on June
28, 2016. The collection system program appeared to be in compliance with permit WQCS00174 and the efforts
of staff are appreciated. One item noted during the inspection that requires a response is the action to be taken
regarding the manhole mentioned in the following report. The manhole receives flow from pump stations #1, 2,
3, 9 and it has significant corrosion throughout. Please respond back to me in writing (email is acceptable) by
July 29, 2016 with Utilities Inc. evaluation and plans regarding this manhole.
Please refer to the enclosed inspection report for further specific observations and comments. If you or your
staff have any questions, please call me at 828-296-4500.
Sincerely,
r'r /� 1 • J
Linda Wiggs �1
Environmental Senior Specialist
Asheville Regional Office
Enc. Inspection Report /
cc: Rex Woody, ORC (e-copy) V
MSC 1617-Central Files -Basement
�-As� heville—:Faes
G:\WR\WQ\Avery\Collection Systems\Sugar Mountain Collection System\CEI.6-28-2016.ltr.docx
State of North Carolina I Environmental Quality I Water Resources
2090 U.S. Highway 70 Swannanoa, NC 28778
828 296 4500

Permit: WQCS00174
SOC:
County: Avery
Region: Asheville
Compliance Inspection Report
Effective: 12/01/13 Expiration: 11/30/21 owner: Carolina Water Service Inc of North Carolina
Effective: Expiration: Facility: Sugar Mountain Collection System
PO Drawer240908
Contact Person: Martin J. Lashua
Directions to Facility:
System Classifications: CS2,
Primary ORC:
Secondary ORC(s):
On -Site Representative(s):
Title: Vice President
Certification:
Charlotte NC 28224
Phone: [phone]
Phone:
Related Permits:
NC0022900 Carolina Water Service Inc of North Carolina - Sugar Mountain WWTP
Inspection Date: 06/28/2016 EntryTime: 10:OOAM Exit Time: 02:OOPM
Primary Inspector: Linda S Wiggs ;. Phone: [phone] Ext.4653
Secondary Inspector(s):
Reason for Inspection: Routine Inspection Type: Collection System Inspect Non Sampling
Permit Inspection Type: Collection system management and operation
Facility Status: Compliant ❑ Not Compliant
Question Areas:
Miscellaneous Questions Performance Standards Operation & Maint Reqmts
Records Monitoring & Rpting Reqmts Inspections
Pump Station j Manhole Lines
(See affachmer%t summary)
Page: 1

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 06/28/2016 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Inspection Summary
Present during the inspection were Rex Woody, Neil Reece, and Darrell Young with Utilities Inc. Mikal Willmer with DWR
and I were also present.
Scheduled improvements for 2016 include raising manholes along Sugar Mtn. Rd during the repaving project and Mission
SCADA systems have been purchased; staff expect to have all pump stations set up with the Mission system by the end of
2016.
The manhole which receives flows from pump stations #1,2,3,9 is in need of immediate attention. At the time of the
inspection the manhole had significant corrosion inside and out. Utilities Inc. staff are required to report back to DWR with
their findings and a timeline for the repair or replacement of this manhole.
The manhole inspected below the gravel parking lot at the ski lodge had gravel present on the bench. This manhole lid is
designed with holes which is an avenue for gravel to make its way into the sewer system. Given the toxicity concerns at the
WWTP in 2014, 2015 and the SSO in 2014, this MH needs increased inspections and possibly a solid lid.
Page: 2

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 06/28/2016 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Inspections
Yes No NA NE
Are maintenance records for sewer lines available?
0 ❑ ❑ ❑
Are records available that document pump station inspections?
❑ ❑ ❑
Are SCADA or telemetry equipped pump stations inspected at least once a week?
❑ ❑ ❑
Are non-SCADA/telemetry equipped pump stations inspected every day?
❑ ❑ 0 ❑
Are records available that document citizen complaints?
❑ ❑ ❑
# Do you have a system to conduct an annual observation of entire system?
❑ ❑ ❑
# Has there been an observation of remote areas in the last year?
❑ ❑ ❑
Are records available that document inspections of high -priority lines?
❑ ❑ ❑
Has there been visual inspections of high -priority lines in last six months?
❑ ❑ ❑
Comment
Monitoring and Reporting Requirements Yes No NA NE
Are copies of required press releases and distribution lists available? M ❑ ❑ ❑
Are public notices and proof of publication available? ❑ ❑ ❑
# Is an annual report being prepared in accordance with G.S. 143-215.1 C? ❑ ❑ ❑
# Is permittee compliant with all compliance schedules in the permits? ❑ ❑ M ❑
If no, which one(s)?
Press release/public notice were for 2014 SSO.
Comment:
Operation & Maintenance Requirements Yes No NA NE
Are all log books available? M❑ ❑ ❑
Does supervisor review all log books on a regular basis? M ❑ ❑ ❑
Does the supervisor have plans to address documented short-term problem areas? E ❑ ❑ ❑
What is the schedule for reviewing inspection, maintenance, & operations logs and problem areas?
Daily
Are maintenance records for equipment available? ❑ ❑ ❑
Is a schedule maintained for testing emergency/standby equipment? ❑ ❑ ❑
What is the schedule for testing emergency/standby equipment? weekly
Do pump station logs include
Inside and outside cleaning and debris removal? M ❑ ❑ ❑
Inspecting and exercising all valves? ❑ ❑ ❑
Inspecting and lubricating pumps and other equipment? ❑ ❑ ❑
Inspecting alarms, telemetry and auxiliary equipment? 0 ❑ ❑ ❑
Page: 3

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Permit: WQCS00174 Owner- Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 06/28/2016 Inspection Type: Collection System Inspect Non Sampling
Reason for Visit: Routine
Performance Standards
Yes No NA NE
Does CIP include description of project area?
M ❑ ❑ ❑
Does CIP include description of existing facilities?
0 ❑ ❑ ❑
Does CIP include known deficiencies?
M ❑ ❑ ❑
Does CIP include forecasted future needs?
0 ❑ ❑ ❑
Is CIP designated only for wastewater collection and treatment?
E ❑ ❑ ❑
Approximate capital improvement budget for collection system?
Total annual revenue for wastewater collection and treatment?
CIP Comments
Recent work since last inspection includes painting the WWTP, I&I work -video lines & root removal.
Is system free of known points of bypass?
M ❑ ❑ ❑
If no, describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations?
M ❑ ❑ ❑
# Does the sign include:
Instructions for notification?
M ❑ ❑ ❑
Pump station identifier?
0 ❑ ❑ ❑
24-hour contact numbers
M ❑ ❑ ❑
If no, list deficient pump stations
# Do ALL pump stations have an "auto polling" feature/SCADA?
0 ❑ ❑ ❑
Number of pump stations
9
Number of pump stations that have SCADA
3
Number of pump stations that have simple telemetry
6
Number of pump stations that have only audible and visual alarms
0
Number of pump stations that do not meet permit requirements
0
# Does the permittee have a root control program?
M ❑ ❑ ❑
# If yes, date implemented?
Describe:
Comment:
Records Yes No NA NE
Are adequate records of all SSOs, spills and complaints available? 0 ❑ ❑ ❑
Are records of SSOs that are under the reportable threshold available? 0 ❑ ❑ ❑
Do spill records indicate repeated overflows (2 or more in 12 months) at same location? 0 ❑ ❑ ❑
If yes, is there a corrective action plan? M ❑ ❑ ❑
Is a map of the system available? 0 ❑ ❑ ❑
Page: 5

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 06/28/2016 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Records
Yes No NA NE
Does the map include:
Pipe sizes
■ ❑ ❑ ❑
Pipe materials
0 ❑ ❑ ❑
Pipe location
M ❑ ❑ ❑
Flow direction
❑ ❑ ❑
Approximate pipe age
E ❑ ❑ ❑
Number of service taps
M ❑ ❑ ❑
Pump stations and capacity
0 ❑ ❑ ❑
If no, what percent is complete?
List any modifications and extensions that need to be added to the map
The collection system dates to the 1970's.
There are —1073 taps.
# Does the permittee have a copy of their permit? E ❑ ❑ ❑
Comment:
1-
Pump Station
Yes No NA NE
Pump station type
Are pump station logs available?
❑ ❑ ❑
Is it accessible in all weather conditions?
0 ❑ ❑ ❑
# Is general housekeeping acceptable?
0 ❑ ❑ ❑
Are all pumps present?
M ❑ ❑ ❑
Are all pumps operable?
0 ❑ ❑ ❑
Are wet wells free of excessive debris?
E ❑ ❑ ❑
Are upstream manholes free of excessive debris/signs of overflow?
M ❑ ❑ ❑
Are floats/controls for pumps/alarms operable?
M ❑ ❑ ❑
Is "auto polling" feature/SCADA present?
❑ ❑ M ❑
Is "auto polling" feature/SCADA operational?
❑ ❑ M ❑
Is simple telemetry present?
E ❑ ❑ ❑
Is simple telemetry operational?
M ❑ ❑ ❑
Are audio and visual alarms present?
M ❑ ❑ ❑
Are audio and visual alarms operable?
0 ❑ ❑ ❑
Is the Pump station inspected as required?
❑ ❑ ❑
Are backflow devices in place?
❑ ❑ ❑
Are backflow devices operable?
0 ❑ ❑ ❑
Page: 6

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Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 06/28/2016 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
1 - Rcv's PS 1, 2, 3, 9
Manhole Yes No NA NE
Are manholes free of bypass structures or pipes? N ❑ ❑ ❑
Comment: This manhole (MH) receives waste from pump stations (PS) (1,2,3,9). The MH is corroded
inside and out and is need of repair or replacement ASAP.
2-Dell
Manhole
Yes No NA NE
Is manhole accessible?
N ❑ ❑ ❑
# Is manhole cover/vent above grade?
® ❑ ❑ ❑
Is the manhole free of visible signs of overflow?
❑ ❑ ❑
Is the manhole free of sinkholes and depressions?
❑ ❑ ❑
Is manhole cover present?
0 ❑ ❑ ❑
# Is manhole properly seated?
❑ ❑ ❑
# Is manhole in good condition?
❑ ❑ ❑
# Is invert in good condition?
❑ ❑ ❑
Is line free -flowing and unrestricted in manhole?
0 ❑ ❑ ❑
Is manhole free of excessive amounts of grease?
❑ ❑ ❑
Is manhole free of excessive roots?
❑ ❑ ❑
Is manhole free of excessive sand?
E ❑ ❑ ❑
Is manhole's extended vent screened?
❑ ❑ N ❑
Are vents free of submergence?
❑ ❑ 0 ❑
Are manholes free of bypass structures or pipes?
N ❑ ❑ ❑
Comment
3 - Mossy Crk
Manhole
Yes No NA NE
Is manhole accessible?
0 ❑ ❑ ❑
# Is manhole cover/vent above grade?
N ❑ ❑ ❑
Is the manhole free of visible signs of overflow?
0 ❑ ❑ ❑
Is the manhole free of sinkholes and depressions?
❑ ❑ ❑
Is manhole cover present?
■ ❑ ❑ ❑
# Is manhole properly seated?
❑ ❑ ❑
# Is manhole in good condition?
❑ ❑ ❑
# Is invert in good condition?
❑ E ❑ ❑
Is line free -flowing and unrestricted in manhole?
0 ❑ ❑ ❑
Is manhole free of excessive amounts of grease?
0 ❑ ❑ ❑
Page: 8

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 06128/2016 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: _ Routine
3 - Mossy Crk
Manhole Yes No NA NE
Is manhole free of excessive roots? ❑ E ❑ ❑
Is manhole free of excessive sand? N❑ ❑ ❑
Is manhole's extended vent screened? ❑ ❑ ❑
Are vents free of submergence? ❑ ❑ N ❑
Are manholes free of bypass structures or pipes? ❑ ❑ ❑
Comment: Roots were present and the invert is in fair condition. Suggest increased inspections.
4 - Ski Lodge
Manhole
Yes No NA NE
Is manhole accessible?
0 ❑ ❑ ❑
# Is manhole cover/vent above grade?
0 ❑ ❑ ❑
Is the manhole free of visible signs of overflow?
N ❑ ❑ ❑
Is the manhole free of sinkholes and depressions?
0 ❑ ❑ ❑
Is manhole cover present?
❑ ❑ ❑
# Is manhole properly seated?
❑ ❑ ❑
# Is manhole in good condition?
❑ ❑ ❑
# Is invert in good condition?
❑ ❑ ❑
Is line free -flowing and unrestricted in manhole?
■ ❑ ❑ ❑
Is manhole free of excessive amounts of grease?
N ❑ ❑ ❑
Is manhole free of excessive roots?
0 ❑ ❑ ❑
Is manhole free of excessive sand?
❑ ❑ ❑
Is manhole's extended vent screened?
❑ ❑ 0 ❑
Are vents free of submergence?
❑ ❑ E ❑
Are manholes free.of bypass structures or pipes?
N ❑ ❑ ❑
Comment: The bench had gravel present. The MH has holes in the cover and is down flow from the gravel
parking lot of the ski lodge, hence gravel is making its way into the sewer system. Given the
toxicity concerns at the UWVfP in 2014, 2015 and the SSO in 2014, this MH needs increased
inspections and possibly a solid lid.
8 - Sugar Pt
Pump Station Yes No NA NE
Pump station type
Are pump station logs available? ❑ ❑ ❑
Is it accessible in all weather conditions? E ❑ ❑ ❑
# Is general housekeeping acceptable? 0 ❑ ❑ ❑
Are all pumps present? ❑ ❑ ❑
Page: 9

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cgc�r M+r) LJ(c.SC)n f ? `i
of W A rFq State of North Carolina
moo`, pG Department of Environment and Natural Resources
Division of Water Quality
INSTRUCTIONS FOR FORM: CSA 10105
(SYSTEM WIDE WASTEWATER COLLECTION SYSTEMS)
AN ONLINE VERSION OF THIS FORM IS AVAILABLE FROM http://h2o.enr.state.nc.us/peres under Collection
Systems
A. Application Form (All Application Packages):
✓ Submit one original and one copy of the completed and appropriately executed application form. The instructions do
not need to be submitted.
B. Application Fee:
✓ There is no application fee. The Permittee will be billed for an annual fee upon issuance of the permit. For facilities
less than one million gallons per day, the annual fee is $810. For those over, the annual fee is $1310.
C. For New Applications:
✓ In Section III of this application, please reference the attached permit which is divided into Sections I — VI. We have
only included permit conditions in Section III of this application for which we have historically offered reasonable
compliance schedules.
✓ Review the attached draft permit. Indicate which conditions need compliance schedules and give a specific schedule
for implementation in Section III. Grease education and recordkeeping requirements should be started upon permit
issuance and not require compliance schedules. Indicate that the permit can be issued with or without any compliance
schedules.
D. For Permit Renewals:
✓ Complete all Sections and the Applicant Certification
E. High Priority Line Information (15A NCAC 2T .0402(2)):
✓ Use the same line identification that would be used to report spills and is used in O&M logs.
✓ Indicate type of high priority line - siphon, aerial line, etc. Other high priority lines may include those designated as
such in a sewer line extension permit, lines running parallel to stream banks that are subject to erosion which may
threaten the sewer line, other lines that are exposed, etc.
F. Satellite Systems:
✓ Provide contact information for any non -owned satellite systems that have a contracted agreement, are allocated for or
convey over 200,000 gallons per day of flow into your system.
THE COMPLETED APPLICATION PACKAGE, INCLUDING ALL SUPPORTING INFORMATION AND MATERIALS, .
SHOULD BE SENT TO THE FOLLOWING ADDRESS:
NORTH CAROLINA DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES
DIVISION OF WATER QUALITY
PERCS UNIT
ATTN: SUPERVISOR
By U.S. Postal Service: By Courier/Special Delivery:
1617 MAIL SERVICE CENTER 512 NORTH SALISBURY STREET, SUITE 1304C
RALEIGH, NORTH CAROLINA 276994617 RALEIGH, NORTH CAROLINA 27604
TELEPHONE NUMBER: [phone]
J U N 12 2013
FORM: CSA Instructions 10105
DWQ/Surface Water Protection Section

I.
H.
o f W ATF9 State of North Carolina
Q Department of Environment and Natural Resources
r Division of Water Quality
o c SYSTEM -WIDE WASTEWATER COLLECTION SYSTEMS
FORM CSA 10105
(THIS FORM AMYBE PHOTOCOPIED FOR USE AS AN ORIGINAL)
Application Number: (to be completed by DWQ)
THIS ONLINE APPLICATION CAN BE FILLED OUT USING
THE TAB KEY TO MOVE THROUGH THE FIELDS>
GENERAL INFORMATION:
Owner (name of the municipality, public utility, homeowners association, etc.)
Carolina Water Service Inc of North Carolina
Authorized si official's name AND title 15A NCAC 2T .0106(b) : Martin Lashua, Regional Director
Mailing address: P.O. Box 240908
City: Charlotte
I State: North Carolina
F Zip- 28224
Telephone number: [phone]
Facsimile number: [phone]
E-mail: m'lashua uiwater.com
County where collections stem is located: Avery
Name, affiliation, and contact information of contact person who can answer questions about the application:
Tony Konsul - Regional Manager - 704-319-0523
Is this application new or fora permit renewal? ❑ New ® Renewal of Permit No. WQCS00174
COLLECTION SYSTEM INFORMATION:
1. Owner and name of wastewater treatment facility(ies) (WWTF) receiving wastewater:
2. Carolina Water Service Inc. of North Carolina / Sugar Mountain WWTF
3. WWTF permit number(s): NCO022900
4. Total miles of sewer (approximate): 2.0 Force Main, 5.6 Gravity, 0 Pressure, 0 Vacuum
5. Population served by this system: (1093 connections x 2.5) = 2733
6. Wastewater Make -Up: 100% Domestic/Commercial , 0% Industrial (Process)
7. Pump Station Information: Attach a current list of all major (i.e. not simplex serving a single family home as part of a
pressure sewer system) pump stations, names, capacities and their locations. Summarize below:
o Number of simplex pump stations serving a low pressure* sewer: 0
* Indicate the number of simplex type pump stations serving a low pressure sewer system that are owned/maintained such as in a residential
subdivision. This would not include pump stations that convey larger flows en route to the treatment plant or individual pumps needed to
pump to an adjacent gravity sewer. If simplex stations are listed above, pressure or vacuum mains should be shown in Item 11(3).
o Number of duplex or greater pump stations: 9
o Number of simplex stations serving multiple buildings: 0
FORM: CSA 10105 Page 1

8. Attach a list of high priority lines according to the Division's definition known to exist in the collection system (See
Instruction E). Head the list with the system name and include "Attachment A for Condition V(4)". Attached
9. Attach a copy of your current spill response plan. Attached.
10. Attach a copy of your current annual budget and current approved Capital Improvement Plan. Attached
11. Attach a copy of your comprehensive collection system map (a CD is also acceptable, please indicate format).
Attached
12. Report any satellite systems over 200,000 gallons per day (see Instruction F). For renewals, only indicate those
systems that are newly connected or have exceeded 200,000 gallons per day since the last permit application.
None
13. Indicate the current designated collection system operators:
Main ORC Name: Rex Woody Certification Number: 19610
Back -Up ORC Name: Darrell Young Certification Number: 24026
Additional Back -Up ORC Name(s) and
Certification Number(s):
III. COLLECTION SYSTEM PERMIT COMPLIANCE QUESTIONS: For new application please
reference the attached draft permit in answering these questions. Any compliance dates needed
will be put into the permit. For conditions not fasted, compliance dates are not typically offered.
Current
If no, Indicate a
Typical
Permit Condition
Compliance?
Compliance
Compliance
Date
Schedule
I(3) — Grease ordinance with legal authority to inspect/enforce
❑ Yes ® No
n/a
12 —18 mo.
I(4) — Grease inspection and enforcement program
® Yes ❑ No
12 —18 mo.
1(5) — Three to five year Capital Improvement Plan.
® Yes ❑ No
12 —18 mo.
1(8) — Pump station identification signs.
® Yes ❑ No
3 mo.
I(10) — Functional and conspicuous audible and visual alarms.
® Yes ❑ No
3 — 6 mo.
H(5) — Spare pumps for any station where one pump cannot
handle peak flows alone (in a duplex station, the 2°a pump is
® Yes ❑ No
6 — 9 mo.
the spare if pump reliability is met).
I1(7) — Accessible right-of-ways and easements.
® Yes ❑ No
6 — 12 mo.
H(9) — Spill response plan with Items 9 (a — h).
® Yes ❑ No
3 mo.
Other comments:
FORM: CSA 10105 Page 2

s Certification:
Note: 15A NCAC 2T .0106(b) requires an authorized individual to sign this application form. In the case of corporations,
signature is required by a principal executive officer of at least the level of vice president, or his duly authorized
representative. In the case of a municipal, state, or other public entity, a signature is required by either a principal executive
officer, ranking elected official or other duly authorized employee. Duly authorized employee's must provide prooffrom the
principal executive officer or ranking elected o�cial that then have been authorized to sign this application Public Works
I, Martin Lashua, attest that this application for Sugar Mountain Collection System Permit has been reviewed by me and
is accurate and complete to the best of my knowledge. I understand that if all required parts of this application are not
completed and that if all required supporting information and attachments are not included, this application package will be
returned to me as incomplete. Note: In accordance with NC General Statutes 143-215.6A and 143-215.613, any person who
knowingly makes any false statement, representation, or certification in any application shall be guilty of a Class 2
misdemeanor which may 41pde a*e n4# toe ee $10,000 as well as civil penalties up to $25,000 per violation.
Signature: (! ,' E �� Date: 2 2 A01
**END OF FORM CSA 10105**
FORM: CSA 10/05 Page 3

Sugar Mountain — Pumping Stations
Permit - WQCS00174
Condition 11.6.
• Sugar Mountt"ain Pump Station # 1— Located at 4196 NC Highway, Seven Devils, NC 28604.
Station has (2) 25hp pumps with a capacity of 180 gallons per minute each.
• Sugar Mountain Pump Station # 2 — Located at 4246 Tynecastle Highway, Banner Elk, NC
28604. Station has (2) 30hp pumps with a capacity of 250 gallons per minute each.
glv�
• Suear Mountain Pump Station # 3 — Located at 3943 Tynecastle Highway, Banner Elk, NC
28604. Station has (2)15hp pumps with a capacity of 400 gallons each.
• Sugar Mountain Pump Station #4 — Located at 1667 Grouse Moor Drive, Banner Elk, NC 28604.
Station has (2) 3hp pumps with a capacity of 60 gallons per gallon each.
• Sugar Mountain Pump Station #5 — Located at 185 Norwood Hollow Road, Banner Elk, NC
28604. Station has (2) 5hp pumps with a capacity of 100 gallons per minute each.
• Sugar Mountain WWTP Influent Pump Station #6 — Located at 291 Norwood Hollow Road,
Banner Elk, NC 28604. Station has (2) 20hp pumps with a capacity of 600 gallons each.
• Sugar Mountain Pump Station #7 — Located at 181 Wildflower Ridge, Banner Elk, NC 28604.
Station has (2) 2hp pumps with a capacity of 20 gallons per minute.
• Suear Mountain Pump Station #8 — Located at 178 Paddock Lane, Banner Elk, NC 28604.
Station has (2) 30hp pumps with a capacity of 180 gallon per minute each.
� v�cl�
• Smear Mo stain umpSStation #9 — Located at 266 Grandfather Lane, Linville, NC. Station has
(2) 5hp pumps with a capacity of 170 gallon per minute each.
1 0�— I

Sugar Mountain
Capital Improvement Plan
Sanitary Sewer Collection System Permit WQCS00174
Carolina Water Service Inc of NC, an affiliate of
r
f1111 tksl Inc
I. Mission Statement
Carolina Water Service owns, operates and maintains the sanitary sewer collection system
serving the Sugar Mountain residential communities outside Banner Elk NC in Avery
County, NC. CWS is an investor owned public utility and is committed to providing safe,
reliable and cost effective service to our customers and with the underlying commitment to
act with integrity, protect the environment and enhance the communities we serve. CWS
works to maintain the system and meet customer growth expectations and regulatory
requirements in a financially responsible manner. As a privately owned public utility, CWS
is regulated through the NC Utilities Commission.
II. Description of Systems
The service area currently is comprised of 1093 sewer customer's. Growth has been somewhat
stagnant in recent years. The system is comprised of approximately 5.6 miles of gravity sewer
collection mains; 2.0 miles of pressure force main, (9) duplex pump stations and a 0.5 MGD
extended aeration wastewater treatment plant.
III. Projects
Preventive Maintenance - At least 10% of the gravity collection system mains are pressure
washed and cleaned each and ev r year with the intent to clean 100% of the gravity mains
in a ten year period or less. All lift stations are cleaned as needed.
CWS is financially capable of making any and all emergency repairs immediately and takes
immediate action any time the system may be compromised in order to protect the system
integrity, the environment and to meet regulatory requirements.
CWS plans ahead for all capital improvement with at least a 3 yar plan. The system is
assessed each and every year by review of operations, visual inspection of manholes, and
review of emergency repair history or other deficiencies identified in state inspections or in
review of compliance nee�Any needed improvements are prioritized for inclusion in
future year's budgetary plan.
As of 5/7/13, no projects have been identified as part of the capital plan other than routine
maintenance.
�- 1

NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Resources
Water Quality Programs
Pat McCrory Thomas A. Reeder
Governor Director
John E. Skvarla, III
Secretary
November 4, 2013
Martin Lashua
Carolina Water Service of North Carolina
PO Box 240908
Charlotte NC 28224-0908
SUBJECT: Collection System Inspection
Sugar Mountain Collection System
Permit No: WQCS00174
Avery County
Dear Mr. Lashua:
On October 8, 2013, 1 conducted an inspection of the Sugar Mountain Collection System
program. Present during the inspection were Tim Fox with the Division of Water
Resources and Scott Pritchard and Rex Woody with Carolina Water Service. Mr.
Pritchard's and Mr. Woody's time and effort were appreciated.
The program appeared to be in compliance with permit WQCS0.0174. However, there are
items associated with record keeping noted in the attached inspection report that would
benefit this program.
Please refer to the enclosed inspection report for further information and comments. If
you or your staff have any questions, please call me at 828-296-4500.
Sincerely,
Linda Wiggs
Environmental Senior Specialist
Asheville Regional Office
Enclosure
cc: Rex Woody, ORC (e-copy w/forms)
Central Files
shevillat!Fi es.
G:\WQ\SWP\Avery\Collection Systems\Sugar Mountain Collection System\Inspect Ltr.2013.doc
Water Quality Regional Operations — ASHEVILLE REGIONAL OFFICE
2090 U.S. Highway 70, Swannanoa, NC 28778
Phone: [phone]\FAX: [phone]
Internet: www.ncwaterguality.org

Permit: WQCS00174
SOC:
County: Avery
Region: Asheville
Compliance Inspection Report
Effective: 12/07/05 Expiration: 11/30/13 Owner: Carolina Water Service Inc of North Carolina
Effective: Expiration: Facility: Sugar Mountain Collection System
PO Drawer 240908
Contact Person: Martin J. Lashua
Directions to Facility:
System Classifications: CS2, CSNC,
Primary ORC:
Secondary ORC(s)
On -Site Representative(s):
Title: NC Regional Director
Certification:
Charlotte NC 28224
Phone: [phone]
Phone:
Related Permits:
NC0022900 Carolina Water Service Inc of North Carolina - Sugar Mountain
WWTP
Inspection Date: 10/08/2013 EntryTime: 10:00 AM Exit Time: 12:00 PM
Primary Inspector: Linda S Wiggs_ ✓ Phone: [phone]
Secondary Inspector(s):v C. Ext.4653
Reason for Inspection: Routine Inspection Type: Collection System Inspect Non Sampling
Permit Inspection Type: Collection system management and operation
Facility Status: ■ Compliant ❑ Not Compliant
Question Areas:
Miscellaneous Questions Performance Standards Operation & Maint Reqmts Records
■ Monitoring & Rpting ■ Inspections Pump Station Manhole
Reqmts
Lines
(See attachment summary)
Page: 1

Permit: WQC800174 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 10/08/2013 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
Inspection Summary:
11
This is a fairly new collection system, therefore pretty forgiving. Improving on record keeping and inspections will further
assist this program currently and in the future for comparisons. The inspector will send, via email, a set of collection
system forms to assist the operator. These forms can be used as is or as examples to fashion forms more suitable to this
individual collection program.
Page: 2

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 10/08/2013 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
Performance Standards Yes No NA NE
Is Public Education Program for grease established and documented? ■ n n n
What educational tools are used?
mailers, bill insert
Is Sewer Use Ordinance/Legal Authority available?
n
n ■
n
Does it appear that the Sewer Use Ordinance is enforced?
n
n ■
n
Is Grease Trap Ordinance available?
❑
n ■
n
Is Septic Tank Ordinance available (as applicable, i.e. annexation)
..n
n ■
n
List enforcement actions by permittee, if any, in the last 12 months
The system does have restaurants, fast food, gro/deli on system. These establishments have grease traps
and are inspected or approached if problems arise.
Has an acceptable Capital Improvement Plan (CIP) been implemented?
■
000
Does CIP address short term needs and long term \"master plan\" concepts?
■
n
0
n
Does CIP cover three to five year period?
■
n
n
n
Does CIP include Goal Statement?
■
n
❑
n
Does CIP include description of project area?
■
❑
n
n
Does CIP include description of existing facilities?
■
n
n
n
Does CIP include known deficiencies?
■
n
n
n
Does CIP include forecasted future needs?
■
n
n
n
Is CIP designated only for wastewater collection and treatment?
■
n
n
n
Approximate capital improvement budget for collection system?
Total annual revenue for wastewater collection and treatment?
CIP Comments
This program is different from other municipalities given it has hired the utility company, Carolina Water
Services (CWS) to manage its wastewater (and water) programs. The CIP was discussed during the
inspection briefly, it was also submitted in June 2013 with the collection system permit renewal application.
Improvements made to pump stations #2 and #5 in 2010 were discussed during inspection.
Is system free of known points of bypass? ■ n n n
If no, describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations? ■ n n n
# Does the sign include:
Instructions for notification? ■ n n n
Pump station identifier? ■ n n n
Page: 3

Ll
Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 10/08/2013 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
24-hourcontact numbers ■ n n n
If no, list deficient pump stations
# Do ALL pump stations have an "auto polling" feature/SCADA?
Number of pump stations
Number of pump stations that have SCADA
Number of pump stations that have simple telemetry
Number of pump stations that have only audible and visual alarms
Number of pump stations that do not meet permit requirements
# Does the permittee have a root control program?
# If yes, date implemented?
Describe:
Comment: If roots are noted or a problem they hire a contractor to resolve.
Inspections
Are maintenance records for sewer lines available?
Are records available that document pump station inspections?
Are SCADA or telemetry equipped pump stations inspected at least once a week?
Are non-SCADA/telemetry equipped pump stations inspected every day?
Are records available that document citizen complaints?
# Do you have a system to conduct an annual observation of entire system?
# Has there been an observation of remote areas in the last year?
Are records available that document inspections of high -priority lines?
Has there been visual inspections of high -priority lines in last six months?
Comment: CWS have not had any citizen/customer complaints recently.
High Priority lines were inspected in May and July 2013. The six month inspection
requirement is being met, however it is suggested spreading these inspections out a bit
more.
It is suggested that manholes be lifted with some regularity, especially those in the
swampy areas. Precipitation should be noted when manholes are inspected, i.e. during
a rain event or with out rainfall. Fortunately the system is fairly young, but getting in this
practice now would be beneficial overall.
Yes No NA NE
■000
■nnn
■ ❑ 0 0
■nnn
■np■
■0.00
■nnn
■000
■000
Page: 4

7AA
Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 10/08/2013 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
Operation & Maintenance Requirements Yes No NA NE
Are all log books available? ■ ❑ ❑ ❑
Does supervisor review all log books on a regular basis? 0000
Does the supervisor have plans to address documented short-term problem areas? ■ ❑ ❑ ❑
What is the schedule for reviewing inspection, maintenance, & operations logs and problem areas?
As needed or monthly.
Are maintenance records for equipment available? ■ ❑ ❑ ❑
Is a schedule maintained for testing emergency/standby equipment? ■ ❑ ❑ ❑
What is the schedule for testing emergency/standby equipment? monthly
Do pump station logs include:
Inside and outside cleaning and debris removal?
❑
❑
❑
■
Inspecting and exercising all valves?
❑
❑
❑
■
Inspecting and lubricating pumps and other equipment?
❑
❑
❑
■
Inspecting alarms, telemetry and auxiliary equipment?
❑
❑
❑
■
Is there at least one spare pump for each pump station w/o pump reliability?
■
❑
❑
❑
Are maintenance records for right-of-ways available?
■
❑
❑
❑
Are right-of-ways currently accessible in the event of an emergency?
■
❑
❑
❑
Are system cleaning records available?
■
❑
❑
❑
Has at least 10% of system been cleaned annually?
■
❑
❑
❑
What areas are scheduled for cleaning in the next 12 months?
ROW are cleared every 2-3 years as needed.
This years line cleaning will focus on the lines across the golf course to the WWTP.
Is a Spill Response Action Plan available?
■
❑
❑
❑
Does the plan include:
24-hour contact numbers
■
Cl
❑
❑
Response time
■
❑
❑
❑
Equipment list and spare parts inventory
■
❑
❑
❑
Access to cleaning equipment
■
❑
❑
❑
Access to construction crews, contractors, and/or engineers
■
❑
❑
❑
Source of emergency funds
■
❑
Q
❑
Site sanitation and cleanup materials
■
❑
❑
n
Post-overflow/spill assessment
■
❑
❑
❑
Page: 5

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc of North Carolina
11
Inspection Date: 10/08/2013 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
Is a Spill Response Action Plan available for all personnel? ■ D D D
Is the spare parts inventory adequate? ■ D ❑ D
Comment: All maintenance work performed at pump stations should be recorded on
pump station log, in some abbreviated format. Detailed description of maintenance work
can be recorded in a work order system set up by CWS.
Noted during the inspection: Pump station #2 clock needs to be fixed.
Records
Yes
No
NA
NE
Are adequate records of all SSOs, spills and complaints available?
D
D
D
■
Are records of SSOs that are under the reportable threshold available?
D
D
D
■
Do spill records indicate repeated overflows (2 or more in 12 months) at same location?
D
D
D
■
If yes, is there a corrective action plan?
D
❑
D
■
Is a map of the system available?
■
❑
❑
D
Does the map include:
Pipe sizes
■
Cl
D
D
Pipe materials'
■
Q
D
D
Pipe location
■
D
D
D
Flow direction
D
■
❑
D
Approximate pipe age
D
■
D
Number of service taps
D
■
D
D
Pump stations and capacity
D
■
0
If no, what percent is complete?
List any modifications and extensions that need to be added to the map
The items listed above, although known to the operator, were not on the maps reveiwed during inspection.
Having "working" maps with handwritten information is ok, i.e. pump station name and capacity, flow arrows;
line cleaning or manhole inspections can also be highlighted on an annual "working" map.
It is important that the inspector be able to gleen as much information as possible from the maps since the
system is generally unknown to them, hence pump station names listed on the map, etc.
# Does the permittee have a copy of their permit? ■ D ❑ D
Comment: Operator states there, have not been any SSOs in the last year.
Monitoring and Reporting Requirements Yes No NA NE
Are copies of required press releases and distribution lists available? ❑ ❑ ■
Are public notices and proof of publication available? D D ■
# Is an annual report being prepared in accordance with G.S. 143-215.1 C? ■ D D D
Page: 6

Permit: WQCS00174
Inspection Date: 10/08/2013
Owner -Facility: Carolina Water Service Inc of North Carolina
Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
# Is permittee compliant with all compliance schedules in the permits?
If no, which one(s)?
Comment: No SSOs reported.
#5 LIFECARE -
Pump Station
Pump station type
Are pump station logs available?
Is it accessible in all weather conditions?
# Is general housekeeping acceptable?
Are all pumps present?
Are all pumps operable?
Are wet wells free of excessive debris?
Are upstream manholes free of excessive debris/signs of overflow?
Are floats/controls for pumps/alarms operable?
Is "auto polling" feature/SCADA present?
Is "auto polling" feature/SCADA operational?
Is simple telemetry present?
Is simple telemetry operational?
Are audio and visual alarms present?
Are audio and visual alarms operable?.
Is the Pump station inspected as required?
Are backflow devices in place?
Are backflow devices operable?
Are air relief valves in place?
Are air relief valves operable?
# Is an emergency generator available?
Can the emergency generator run the pumps?
Is the pump station equipped for quick hook-up?
Is the generator operable?
# Is fuel in tank and sufficient?
Yes No NA NE
Duplex

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc of North Carolina
Inspection Date: 10/08/2013 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
Is the generator inspected according to their schedule? fl 0 ❑ ■
Is a 24-hour notification sign posted? ■ ❑ n fl
Does it include:
Instructions for notification?
■
❑
Q
0
Pump station identifier?
■
0
❑
❑
Emergency phone number
■
El
0
❑
Is public access limited?
I=1
■
n
n
Is pump station free of overflow piping?
■
❑
0
0
Is the pump station free of signs of overflow?
■
O
n
n
Are run times comparable for multiple pumps?
unknown
Comment: The individual pump station (PS) log book was not presented during the
inspection. The inspector will send the operator an example of a pump station log form
to assist with record keeping. It is believed they are performing necessary functions but
documentation is lacking. It is unknown if run times are recorded.
Lifecare PS serves a nursing home. The wet well had quite a bit of debris from nursing
home operations. Operator said they have had conversation with staff regarding the
debris, and will likely have to have another conversation. The WWTP and PS have
fortunately not had problems due to this debris.
The PS is not fenced off, but is locked for protection.
Page: 8
11

Pat McCrory
Governor
February 10, 2014
l � T! • •� /ram
CDE N R N
North Carolina Department of Environment and Natural Resources L ��
Division of Water Resources cl-o
Water Quality Programs
Thomas A. Reeder John E. Skvarla, III
Director Secretary
CERTIFIED MAIL
RETURN RECEIPT REOUESTED-70121010 00021967 8210
Tony Konsul
Carolina Water Service Inc of North Carolina
PO Box 240908
Charlotte; NC 28224-0908
Subject: NOTICE OF VIOLATION/NOTICE OF INTENT TO ENFORCE
NOV-2014-DV-0025
Permit No. WQCS00174
Carolina Water Service Inc of North Carolina
Sugar Mountain Collection System
Avery County
Dear Mr. Konsul:
A review has been conducted of Sugar Mountain Collection System's self -reported Sanitary Sewer Overflows
(SSO's) 5-Day Report submitted by Carolina Water Service Inc of North Carolina. This review has shown the
subject facility to be in violation of the requirements found in Collection System Permit WQCS00174 and/or
G.S. 143-215.1(a)(1). The violation that occurred is summarized below.
Area
Violation Date
Description
Violation
Type
Norwood Hollow Rd.
01/13/2014
Sanitary Sewer Overflow
Discharge
Incident # 201400109
50,000 Gallons (Flat Top Crk)
Without Valid
Permit
Remedial actions should be taken to correct this problem. The Division of Water Resources is considering
pursuing enforcement action for this violation.
You should address the causes of noncompliance and all actions taken to prevent the recurrence of similar
situations. A response regarding actions taken for this SSO was received by the Asheville Regional Office on
_February 4, 2014.
Water Quality Regional Operations —Asheville Regional Office
2090 U.S. Highway 70, Swinnanoa, North Carolina 28778
e: 828-296-4500 FAX: [phone]
Yn
In met: http://portal.ncdenr.org/web/wq
Equal Opportunity l Affirmative Action Employer

Tony Konsul
February 10, 2014
Page 2 of 2
If you should have any questions, please do not hesitate to contact Linda Wiggs at 828-296-4500.
Sincerely,
G. Landon Davidson, P.G., Regional Supervisor
Water Quality Regional Operations
Asheville Regional Office
' A,R W s.HiTs
Central Files
PERC Files
G:\WR\WQ\Avery\Collection Systems\Sugar Mountain Collection System\N0V-2014-DV-0025.SS0.doc

7 ® i
1
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Resources
Water Quality Programs
Pat McCrory Thomas A. Reeder
Governor Director
March 17, 2014
CERTIFIED MAIL
RETURN RECEIPT REQUESTED 70121010 00021965 9592
Mr. Tony Konsul
Carolina Water Service Inc. of North Carolina
P.O. Box 240908
Charlotte, North Carolina 28224-0908
SUBJECT: Assessment of Civil Penalty
for Violations of North Carolina -General Statute (G.S.) 143-215.1(a)(1)
and Collection System PermiQCSO0174
Carolina Water Service Inc. of North�a
Sugar Mountain -Collection System
Case No. 'DV-20'14-0'005 -,
Avery County
Dear Mr. Konsul:
John E. Skvarla, III
Secretary
This letter transmits an assessment of civil penalty in the amount of $1,147.50 ($1;000.00 civil penalty +
$147.50 enforcement costs) against Carolina Water Service Inc. of North Carolina.
This assessment is based upon the following facts: a review has been conducted of the Sanitary Sewer Overflow
(SSO) 5-Day Report submitted by Carolina Water Service Inc. of North Carolina. This review has shown the
subject facility to be in violation of the requirements found in Collection System Permit WQCS00174 and G.S.
143-215.1(a)(1). The violation that occurred is summarized in Attachment A to this letter.
Based upon the above facts, I conclude as a matter of law that Carolina Water Service Inc. of North Carolina
violated the terms, conditions or requirements of Collection System Permit WQCS00174 and G.S. 1.43-
215.1(a)(1) in the manner and extent shown in Attachment A. In accordance with the maximums established by
G.S. 143-215.6A, a civil penalty may be assessed against any person who violates the terms, conditions or
requirements of a permit required by G.S. 143-215.1(a).
Based upon the above findings of fact and conclusions of law, and in accordance with authority provided by the
Secretary of the Department of Environment and Natural Resources and the Director of the Division of Water
Resources, I, G. Landon Davidson, Division of Water Resources Regional Supervisor for the Asheville Region,
hereby make the following civil penalty assessment against Carolina Water Service Inc. of North Carolina.
Water Quality Regional Operations —Asheville Regional Office
2090 U.S. Highway 70, Swannanoa, North Carolina 28778
Phone: [phone] FAX: [phone]
\Internet http://portal.ncdenr.orgtwebAvq
)n Equal Opportunity 1 Affirmative Action Employer

$1,000.00
TOTAL CIVIL PENALTY
$147.50
ENFORCEMENT COST
$1,147.50
TOTAL AMOUNT DUE
Pursuant to G.S. 143-215.6A(c), in determining the amount of the penalty I have taken into account the
Findings of Fact and Conclusions of Law and the factors set forth at G.S. 143B-282. I (b), which are:
I
(1) The degree and extent of harm to the natural resources of the State, to the public health, or to private
property resulting from the violation;
(2) The duration and gravity of the violation;
(3) The effect on ground or surface water quantity or Resources or on air Resources;
(4) The cost of rectifying the damage;
(5) The amount of money saved by noncompliance;
(6) Whether the violation was committed willfully or intentionally;
(7) The prior record of the violator in complying or failing to: comply with programs over which the
Environmental Management Commission has regulatory authority; and
(8) The cost to the State of the enforcement procedures.
Within thirty days of receipt of this notice, you must do one of thb following:
1. Submit payment of the penalty:
Payment should be made directly to the order of the Department of Environment and Natural Resources (do not
include waiver form). Payment of the penalty will not foreclose further enforcement action for any continuing
or new violation(s). Please submit payment to the attention of: j
Pretreatment Emergency Response and Collection Systems Unit
Division of Water Resources
1617 Mail Service Center
Raleigh, North Carolina 27699-1617
o
2. Submit a written request for remission or mitigation 'including a detailed justification for such
request:
Please be aware that a request for remission is limited to consideration of the five factors listed below as they
may relate to the reasonableness of the amount of the civil penalty assessed. Requesting remission is not the
proper procedure for contesting whether the violation(s) occurred or the accuracy of any of the factual
statements contained in the civil penalty assessment document. Because a remission request forecloses the
option of an administrative hearing, such a request must be accompanied by a waiver of your right to an
administrative hearing and a stipulation and agreement that no factual or legal issues are in dispute. Please
prepare a detailed statement that establishes why you believe the civil penalty should be remitted, and submit it
to the Division of Water Resources at the address listed below. In determining whether a remission request will
be approved, the following factors shall be considered: j

(1) whether one or more of the civil penalty assessment factors in NCGS 143B-282.1(b) was wrongfully
applied to the detriment of the petitioner;
(2) whether the violator promptly abated continuing environmental damage resulting from the violation;
(3) whether the violation was inadvertent or a result of an accident;
(4) whether the violator had been assessed civil penalties for any previous violations; or
whether payment of the civil penalty will prevent payment for the remaining necessary remedial actions.
Please note that all evidence presented in support of your request for remission must be submitted in writing.
The Director of the Division of the Division of Water Resources will review your evidence and inform you of
his decision in the matter of your remission request. The response will provide details regarding the case status,
directions for payment, and provision for further appeal of the penalty to the Environmental Management
Commission's Committee on Civil Penalty Remissions (Committee). Please be advised that the Committee
cannot consider information that was not part of the original remission request considered by the Director.
Therefore, it is very important that you prepare a complete and thorough statement in support of your request
for remission.
In order to request remission, you must complete and submit the enclosed "Request for Remission of Civil
Penalties, Waiver of Right to an Administrative Hearing, and Stipulation of Facts" form within thirty (30) days
of receipt of this notice. The Division of Water Resources also requests that you complete and submit the
enclosed "Justification for Remission Request." Both forms should be submitted to the following address:
Pretreatment Emergency Response and Collection Systems Unit
Division of Water Resources
1617 Mail Service Center
Raleigh, North Carolina 27699-1617
AND
G. Landon Davidson
Division of Water Resources
2090 US Highway 70
Swannanoa, NC 28778
OR
3. File a petition for an administrative hearing with the Office of Administrative Hearings:
If you wish to contest any statement in the attached assessment document you must file a petition for an
administrative hearing. You may obtain the petition form from the Office of Administrative Hearings. You
must file the petition with the Office of Administrative Hearings within thirty (30) days of receipt of this notice.
A petition is considered filed when it is received in the Office of Administrative Hearings during normal office
hours. The Office of Administrative Hearings accepts filings Monday through Friday between the hours of 8:00
a.m. and 5:00 p.m., except for official state holidays. The original and one (1) copy of the petition must be filed
with the Office of Administrative Hearings. The petition may be faxed - provided the original and one copy of
the document is received in the Office of Administrative Hearings within five (5) business days following the
faxed transmission. The mailing address for the Office of Administrative Hearings is:

Office of Administrative Hearings
6714 Mail Service Center
Raleigh, North Carolina 27699-6714
Telephone [phone] Facsimile: [phone]
Mail or hand -deliver a copy of the petition to
Lacy Presnell, General Counsel
Department of Environment and Natural Resources
1601 Mail Service Center
Raleigh, North Carolina 27699-1601
AND
Pretreatment Emergency Response and Collection Systems Unit
Division of Water Resources
1617 Mail Service Center
Raleigh, NC 27699-1617
Please indicate the case number (as found on page one of this letter) on the petition.
Failure to exercise one of the options above within thirty (30) days of receipt of this letter, as evidenced by an
internal date/time received stamp (not a postmark), will result in this matter being referred to the Attorney
General's Office for collection of the penalty through a civil action. Please be advised that additional penalties
may be assessed for violations that occur after the review period of this assessment.
Please be advised that any continuing violation(s) may be the subject of a new enforcement action, including an
additional penalty. If you have any questions about this civil penalty assessment, please contact Janet Cantwell
of the Water Resources Section staff of the Asheville Regional ice at 828-296-4500.
Date G. Landon Davidson, P.G., Regional Office Supervisor
Water Quality Regional Operations
Asheville Regional Office
: 11 : �1W1OMM
al Supervisor yylattachinerits
Public Information Officer
PERCS Unit Enforcement File w/ attachments
Central Files w/ attachments
G:\WR\WQ\Avery\Collection Systems\Sugar Mountain Collection System\DV-2014-0005.doc

STATE OF NORTH CAROLINA DEPARTMENT OF ENVIRONMENT
AND NATURAL RESOURCES
COUNTY OF AVERY
IN THE MATTER OF ASSESSMENT ) WAIVER OF RIGHT TO AN
OF CIVIL PENALTIES AGAINST
ADMINSTRATIVE HEARING AND
CAROLINA WATER SERVICE INC. OF ) STIPULATION OF FACTS
- NORTH CAROLINA )
SUGAR MOUNTAIN COLLECTION SYSTEM )
PERMIT NO. WQCS00174 ) FILE NO. DV-2014-0005
Having been assessed civil penalties totaling $1,147.50 for violation(s) as set forth in the assessment
document of the Division of Water Resources dated March 17, 2014, the undersigned, desiring to seek
remission of the civil penalty, does hereby waive the right to. an administrative hearing in the above -stated
matter and does stipulate that the facts are as alleged in the assessment document. The undersigned further
understands that all evidence presented in support of remission of this civil penalty must be submitted to the
director of the Division of Water Resources with thirty (30) days of receipt of the notice of assessment. No new
evidence in support of a remission request will be allowed after (30) days from the receipt of the notice of
assessment.
This the
day of
SIGNATURE
ADDRESS
TELEPHONE
20

i
JUSTIFICATION FOR REMISSION REQUEST
DWR Case Number: DV-2014-0005 County: AVERY
Assessed Party: CAROLINA WATER SERVICE INC. OF NORTH CAROLINA
Permit No.: WQCS00174 Amount Assessed: $1,147.50
Please use this form when requesting remission of this civil penalty. You must also complete the "Request For
Remission, Waiver of Right to an Administrative Hearing, and Stipulation of Facts" form to request remission
of this civil penalty. You should attach any documents that you believe support your request and are necessary
for the Director to consider in evaluating your request for remission. Please be aware that a request for
remission is limited to consideration of the five factors listed below as they may relate to the reasonableness of
the amount of the civil penalty assessed. Requesting remission is not the proper procedure for contesting
whether the violation(s) occurred or the accuracy of any of the factual statements contained in the civil penalty.
assessment document. Pursuant to N.C.G.S. § 143B-282. 1 (0), remission of a civil penalty may be granted only
when one or more of the following five factors applies. Please check each factor that you believe applies to
your case and provide a detailed explanation, including copies of supporting documents, as to why the factor
applies (attach additional pages as needed).
(a) one or more of the civil penalty assessment factors in N.C.G.S. 143B-282.I (b) were wrongfully
applied to the detriment of the petitioner (the assessment factors are listed in the civil penalty assessment
document);
_ (b) the violator promptly abated continuing environmental damage resulting from the violation (i. e.,
explain the steps that you took to correct the violation and prevei t future occurrences);
(c) the violation was inadvertent or a result of an acc
unavoidable or something you could not prevent or prepare for
(d) the violator had not been assessed civil penalties
_ (e) payment of the civil penalty will prevent paymet
(i.e., explain how payment of the civil penalty will prevent you
achieve compliance).
EXPLANATION:
(i.e., explain why the violation was
any previous violations;
for the remaining necessary remedial actions
9m performing the activities necessary to

ATTACHMENT A
Carolina Water Service Inc of North Carolina
CASE NUMBER: DV-2014-0005
PERMIT: WQCS00174 FACILITY: Sugar Mountain Collection System COUNTY: Avery REGION: Asheville
Other Violations
MONITORING
PENALTY REPORT AREA DESCRIPTION VIOLATION ATE
VIOLATION TYPE
1,000.00 CSO/SSO(Sewer Overflow) Discharge without valid permit 01/13/14 Discharge without valid permit

DIVISION OF WATER RESOURCES - CIVIL PENALTY ASSESSMENT (FILE)
Violator: Carolina Water Service of North Carolina / Sugar Mountain CS
(SSO: Incident # 201.400.109 ) (wQCS00174)
County: Avery
Case Number: DV-2014-0005
ASSESSMENT FACTORS
As required by G.S. 143-214.6A(c), in determining the amount of the penalty I considered the
factors set out in G.S. 143B-282.1(b), which are:
1) The degree and extent of harm to the natural resources of the State, to the public health, or
to private property resulting from the violation;
All SSO/ Spill violations may be detrimental to the receiving stream but may not
be immediately quantified.
2) The duration and gravity of the violation;
Fifty thousand gallons of untreated sewage spilled into Flat Top Creek.
3) The effect on ground or surface water quantity or quality or on air quality;
All SSO/ Spill violations may be detrimental to the receiving stream but may not
be immediately quantified.
4) The cost of rectifying the damage;
The cost is unknown.
5) The amount of money saved by noncompliance;
The amount of money saved is unknown, however, it would include the cost of
increased inspections and maintenance.
6) Whether the violation was committed willfully or intentionally;
It does not appear to be either.
7) The prior record of the violator in complying or failing to comply with programs over
which the Environmental Management Commission has regulatory authority; and
There have been no civil penalty enforcements in the twelve months prior to
this violation.
8) The cost to the State of the enforcement procedures.
$147.50.
Date G. Landon Davidson, Regional Supervisor
Water Quality Regional Operations
Asheville Regional Office
03/12/2014

UNIVEs, Inc.
kkl
February -k:2014
Ms;, Linda, Wiggs
Eflivironri bfit�ll'SO'hiot.SPl��cia"l,is,t'
Plyi s - i . on''of,Water--.'Qupl,jty�
N:196:U S., Highwlay7G.
SWannanba, NC-2877$
Ref: SugarMouniaifi —.WW,--' 00174,
1-3-
Dear Ms. Wiggs,
of
-he,area,,opqr, tor for tar 'Ona� a qrservil m 0�5]Qt fed-qn-A the.Sugar NlpuntairvGolf
q Inc,(0c. of, f , 4, J�q n hn
(qurse,',,at-"the,'endI6f Norwood Hollow Roacl'overflbwlnzonlhe morning qf'1/13`/"i4,atapproximately-10r.-45,am,i The
. op I orator'immediatel..y.,�.call'ed,-.atonttac-tcir'tQ britig,aJetArucka-rid v6c'uuih/P-Ump�tr'L!'C"k'tcj--clearth6 line.
On same: day, ihe contractor arrived'on site ,atapproximately-',12.,80'pm and, began u"he.manhol gan pumping o e,,in,'.an
att'6 mot to sto 7fie::p-uin Pin , A t -.up..,dddto the, abioUnt of se,\Ai backed'-up'Ant
g7op66t]oh could' o R600
the C6116ct'ion sy$tprn.,' hi iqul' rs cfi6 , nof'sewer ri,co, I 1jects approximately -'haffof the wastewoterf I m's",
T spp.rti __O: -PI. wl� r ugpfl
Mountain sewer -system and,flows-to thewastewater treatment. plant. In-additibhta,-Pum-pingtho-marihole, the
contractor began jetting the:lihe to th-.e4lPckage'ThPs6W6r-main blockage ,-wts:,diqiculttibreak through -and
fit took the cpritrador several -,a ft different size ribuleslofffia,11y clear the maiin.An earthen dam was
tterrip _ts using
:considered ,to contain thellbverflow but dd"eio,,,the:sieep-emb�ankment.,arto location of-"tM: mianhold.this waTnot-&
feaslble.optidn.
TheNockage was cleared an.d,Ahe over. floW.stopped at approximately.,'5-30 pm on I/13114.-The'Caige of the blockage'-
vas.datqehi,1n1p'd 11 be graveI bild=.Lip inAheseWerimai n.Uk-eAhe'bI Iockage Was cleared, the gravel was washt&fhe
d. nstreamrqanholqqpcl vacuumed out us ng'qvzictortrq 'k,�- q i i6/jAjwq;hIr.ed a,:c, tracforto'-�'ei6eise,the �er
c
.-.m6in..io-ideniffy<any problems Wthe sewer m'ain.'The report did not.sh.owany abnormalities and nothing could be
ritiflecl C y line arid will visually
have-�sincq We. this�sq section Main in,opr col-ection systerilas a.high,priorit
inspec
t -ed this line -every ,(6),months tohelpprevent afuturb overflow.
The amount "66ove"rfl -'djeterhIihbd.b"' '-ti—ffi—th- reduction ..-f e,d,a'lVI,16W'6dm -the,--Wast6.Watdr
Ao �a erag pw was�- yesima estimating d
treatment plant -flow meter. Regrettpblyjthgoverflow did reach Flat-Top.Qeek. Fecal .samples were�cofleaed.
upstream and clownstrearn,The analytical fecal results -upstream were 33�0.cfu/100 ml and downsiream results were.
�q��rd,� b,kno.whfish
5Q,c fd/100rm 1. 1 have ',site"-,c-�atidr-ft n.a of Wher-saim'"'I ,61he
included p es were taken. _n
r,otherknown ,.'impact tothe iei tutary.There have not -been any ;'p.rjor problems with.dverflowsinth lsqreal of the.
colP .4t9n,sys m., This'sectioin--bfsewer main,was cleaned on -9/4/19 as:partof our,annual 10Yo-sewertfoaning.
. . te, _ . . 1 1. .- - I—
Oograffi. TheJ0'v-- 6rfldw afea"Wbs properly, cleaned up. White hydrated lime -,Was d'pOlied�:tci:th6afte-cted� area to raise
-the: - kill, any brganfsrn�'.therpWpshok oublic, health.,
iezilth. ppthogqni-C�, jffipaq� to.
of Inc:6 Carolina
nf. winy -'C arolina Writer Service,n
Sox 940906 O'Charlotte, NC 28224` RIO',P525-1950 41 F704;525' 74
U
ite 101, 0 M2,17' jWdW.COM'

Feb_rY
iruiAl 4,2014
�k
The press release was forwarded to Avery. a 1, Jo urnTimes. newspaper on 1 1 -14/1 - Tho�pffidavit-of the public
IiC hot w
. iceas
. _. 11 1 newspaper J - 4 p-,q
,submitted to your- 0-iffice 2/3/14;whith indicated, the publishihg date of 'the public- notice.,was on 1/28 4,
The staffofCarol I na aierService, Inc. of NCtake5 pride lryihe,comotiarice and ienvironmental stewardship of
1 our
•facil ity. Please accept.thl's letter as demonstration -that the adions,taken were prom,ptiancl comple'teand thattheSSO,
was - uninte . n It jon , a, I and temporary.
S'hou Id' y.o p haveariyfurther guesflo ris or if ftan,be of,anyfurther assistance please doriot hesitate tozontactmeat
704-31M523.
Sincerely,
Tony:. ontu.1
Regibnal'MaPag-gr
CC. Martin Ldthaa
'Mary _kcill,fins
Rex Woody

i
s : Page Fbrucy 42U1

rn of water Rwoure".
Thisfarm atlail be. sabMmed totho,,appropriate DWQ'Reg
thol salutar t sewer Overflow (; mi `
91
epv::its or documentation i e:: Pump Stat w6l,
rarwoad,�ttor near wUVitP_ :>
Manhole#
Latttude{degreeslmiriuted): _
_..
Lo�tg�tAde(siegroestmi"Utelseconr#j .t.�...... ---
lncident sterteci Dt .'1/13f2f1' i. Tarrle -
_rnmmdd:YYYi�)
Irticident End Dt , l f i3f2Q i3. Time = 30f' :.
iR!m-dd-YYYY) �-- b
m.:::.__ . _;
Estimated volume ofthe SSO
sfirttaitad ISurafion (I otJndto nearest hqur)
`T_ack.Qf ttrs'vu at W`�U'l'R
Weather conditionsjdudoq 85.0 evenntt; Clear : .
bid SSa reach §rr<rfs� waters? r_i Ye��,t�to� tinlznowrt;
t/oitlrnB rr;Eachrng-suiiacewaters (galtonsj. Sg;.Q , ,
•Sadao water name:.
.
pId the.SSO msuit in a fish-k1!? EIlleQstoUl tlni noWn
lfY ' Wh OS the est-rfratod frurOrw-of fish k!Iled?..-._,r
$R1,=,�IFIC ,pusets),ofthe-SS,tJ,
...
Severe NdtpralCont ion Q Oree
�.t Roots.
Intiov► and'_fnfii4 st�G[l: Q Pump Station,Equipinent'Failure: Power outage
Yandalistty t 0 Debris tt tiria
Cfiler.tRieasBexplain inPart Il);
pipe faiiare (Break)
2 hour verbatrtotificatign (name Person contacted)lh .
tg
Q Dy1l(1 t=mergsrtey Mgrh date (mm-dd-)ryyy) if 4�20 I4 Time (hh.mm ANfPM):8 � �
1f ark S:5..0 is ongoin , lease noti R
9 P fY egiona! Uffice 9p da►Iy basis tjrttl :SSf? canbe afopped ' .
Aer, G S. 1A3-215. tG(b), fi►e raspgnsiiate �+aCty off dlsoh�rge Qf1 000 gattons or more of untieatedwastawate to surface
waters shall issue a press [elease within 43_hours oftirst knouiilpdge fa ail pnn€and oleckrO-M— news media providing gen. eral
coverage in'the cuu..nty w e e`discharge occurred YVhen "t5.60Q gallons or more o� uh-treatad wrasfewator entBBrs sttriaGts
waters, .a pubtfc notice stslF be putlisti¢d withlrx ltl days ar5tl proof of p ublution:shait be proVi�lef'to the D'ivisionwuttrrn 3U days.
Refsr to•the�'statute for, furftier detail
! tre:Director :Division of Waiver, Quai y, may take ento'reementi action for SSOs that ire tequireEt to fie repot:tcs Civision unless .it
ty: the disoiiarge was: caused: by save a rratural,conditions and #here weremo... asible afterrtaOves to:thfo discharge, of
}: the discharge was exceptional,. 5mintenfiotraf; tempord.ry and caused by factors bey4nd;the r easonabfe corsira[ of themPBrrnittee
ParE ti must 6e=tromQlefed, to pmltida:_a. justifieatfon claiiri:for either of the atsorrQ °situations, Tf fs mformatton will -be the basis
for the determination of arty, ehfprgemetit agfion.. There:fol , i� rs imppr#anf to be as corn as ossibfe.
-C SSO Form

NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Pat McCrory Charles Wakild, P. E. John Skvarla, III
Governor Director Secretary
June 6, 2013
MEMORANDUM
TO: Chuck Cranford - Asheville Regional Office, Surface Water Protection
FROM: Michael Leggett, P.E.
PERCS Unit
SUBJECT: Sugar Mountain Collection System Submittal Application Package
Permit No. WQCS00174
The subject collection system permit renewal application was received by the central office on
6/4/2013. A copy of the Collection System application package is attached for your records and
comments. If possible, please relay any comments or additional information requests that you
have to this office within 14 days of receipt. If you have any questions please contact me at
[phone] or via email at [e-mail].
Lt �� /ED
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enclosun � ?013
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!cction Section
cc: PER( I Office
1617 Mail Service Center, Raleigh, North Carolina 27699-1617
Location: 512 N. Salisbury St. Raleigh, North Carolina 27604 one
Phone: [phone] FAX: [phone] NorthCarolina
Internet: www.ncwaterguality.org at�rlxjl
An Equal Opportunity 1 Affirmative Action Employer

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NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Pat McCrory Thomas A. Reeder John E. Skvarla, III
Governor Acting Director. Secretary
June 18, 2013
Martin Lashua, Regional Director
Carolina Water Service Inc of North Carolina
PQ Box 240908
Charlotte, NC 282240908
Subject: Permit No. WQCS00174
Carolina Water Service Inc of North Carolina
Sugar Mountain Collection System
Avery County
Dear Mr. Lashua:
RECEIVED
JUN 21 2013
DWQ/Sw&ce fluter ProteetIm Sedan
Asheville Regional Office
In accordance with your application received June 61h, 2013, we are forwarding herewith Permit
No. WQCS00174, dated June 18, 2013, to Carolina Water Service Inc of North Carolina for the
operation and maintenance of the subject wastewater collection system.
This permit shall be effective from December 1st, 2013 until November 30th, 2021 and shall be
subject to the conditions and limitations specified herein. It is your responsibility to thoroughly
review this permit. Please pay particular attention to the monitoring and reporting requirements
in this permit and any compliance schedules shown in bold.
For purposes of permitting, the collection system is considered to be any existing or newly
installed system extension up to the wastewater treatment facility property or point of connection
with a separately owned sewer system. The collection system is considered all gravity lines,
pump stations, force mains, low pressure sewer systems, STEP systems, vacuum systems, etc.
and associated piping, valves and appurtenances that help to collect, manage and transport
wastewater to a wastewater treatment plant under the Permittee's ownership or maintained and
operated by the Permittee through a perpetual legal agreement. Satellite systems are systems
tributary to the Pemuttee's collection system but those collection systems are not owned or
maintained by the Permittee. The system description provided on Page 1 of this permit is meant
to provide a general idea about the size of the system and may not be all inclusive of the
collection system at the time of permit issuance or afterward.
A release of wastewater from the wastewater collection system is referred to herein as a Sanitary
Sewer Overflow (SSO). The evaluation of enforcement options after an SSO will be determined
considering the criteria listed in condition I(3)(a)Iand I(3)(b) of the permit and all other relevant
1617 Mail Service Center, Raleigh, North Carolina 27699-1617
Location: 512 N. Salisbury St. Raleigh, North Carolina 27604
Phone: [phone] FAX: [phone]
Internet: www.ncwaterguality.org
An Equal Opportunity 1 Affirmative Action Employer
ne
NorthCarolina
Naturally

Sugar Mountain Collection System
June 18, 2013
Page 2 of 3
information available or requested of the Permittee. Compliance with all conditions of the
permit as well as all statutes and regulations pertaining to the collection system must be
maintained or appropriate enforcement actions may be taken as noted in Condition VI(2).
A reportable SSO is an SSO greater than 1,000 gallons to the ground or an SSO of any amount
that reaches surface water. (including through ditches, storm drains, etc.) Below is the procedure
to use for reporting SSOs to the Division:
1. Report by telephone to a Division of Water Quality (DWQ) staff member (not email,
WQ 6ffice
uring
business hours
lar
(Monday, o Fiiaay, Bail} to PM) as soon as)possible, but n no ca eumore than 24 hours
after the SSO is known or discovered. To report outside of regular business hours, call
(8QQ);85;8`r0368'.. � I
2. Follow up the verbal report by sending a completed written report on the most current
�D'vi io „a RW 0,q gzxn within five days.
o provide a uniform method for all systems covered under this permit and to provide useful and
consistent information pertaining to SSOs, please utilize form CS-SSO consisting of two parts.
Part I serves to provide to the Division the required information that has always been necessary.
Part II serves as an area to provide a justification for the spill, as optional under Condition 1(3) of
your permit. Form CS-SSO can be downloaded from the SSO Reporting area at
hl(p://portal.ncdenr.org/web/­`y
A/swp/ps/cs/ssormort.
i
An NOV, civil penalty, and/or a moratorium on the addition of waste to the system may be
issued if adequate justification for an SSO is NOT submitted to the regional office. In order to
submit a claim for justification of an SSO, you must use Form CS-SSO with additional
documentation as necessary. DWQ staff will review the justification claim and determine if
enforcement action is appropriate. Please be advised that the information needed to justify a spill
is very comprehensive. Begin using this form immediately to report SSOs from the collection
system. Continue to use our old form for reporting bypasses at the wastewater treatment plant
until further notice. The time frame for submittal of both Part I and Part II, if pertinent, is five
days.
Failure to abide by the conditions in this permit may subject the Permittee to enforcement action.
If any parts, requirements, or limitations contained in this permit are unacceptable, you have the
right to request an adjudicatory hearing upon written request within thirty days following the
receipt of this permit. This request must be in the form of a written petition, conforming to
Chapter 150B of the North Carolina General Statutes, and fit'ed with the Office of Administrative
Hearings, 6714 Mail Service Center, Raleigh, NC 27699-6714. Unless such demands are made,
this permit shall be final and binding.

IFSugar Mountain Collection. System
June .1,8, 2013
Page 3 of 3
If you have questions regarding compliance contact your regional office or the. Pretreatment,
Emergency Response and Collection Systems Unit of the North Carolina Division of Water
Quality at [phone]. If you need additional information concerning this permit, please
contact Michael Leggett at [phone].
Sincerely,
&A,1'
for Thomas A. Reeder
Division of Water Quality
by Deborah Gore, Supervisor
Pretreatment, Emergency Response, Collection System Unit
enclosure: Permit No. WQCS00174
cc: Ave-ak u y Health Department
s ele RTeglonal'`C ffice Surface -Water roteck�o Section
ater Quality Central Files WQC S00'1�74 ""`-�-�"'" - Y w
Steve Reid, NPDES — Compliance & Expedited Permitting Unit (electronic)
PERCS Files (electronic)

w
M
NORTH CAROLINA
ENVIRONMENTAL MANAGEMENT COMMISSION
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES
RALEIGH
SYSTEM -WIDE WASTEWATER COLLECTION SYSTEM PERMIT
In accordance with the provisions of Article 21 of Chapter 143, General Statutes of
North Carolina as amended, and other applicable Laws, Rules, and Regulations
PERMISSION IS HEREBY GRANTED TO THE
Carolina Water Service Inc of North Carolina
Avery County
FOR THE
operation and maintenance of a wastewater collection system consisting of, at the time of permit
issuance, approximately 5.6 miles of gravity sewer, approximately 2.0 miles of force main, 9
duplex pump stations; and all associated piping, valves, and appurtenances required to make a
complete and operational wastewater collection system to serve the Carolina Water Service Inc
of North Carolina and any deemed permitted satellite communities, pursuant to the application
received June 6th, 2013 and in conformity with the documents referenced therein and other
supporting data subsequently filed and approved by the Department of Environment and Natural
Resources and considered a part of this permit.
This permit shall be effective from December 1st, 2013 until November 30th, 2021, and shall be
subject to the following specified conditions and limitations:
I. PERFORMANCE STANDARDS
1. The sewage and wastewater collected by this system shall be treated in the Sugar
Mountain Wastewater Treatment Facility (NC0022900) prior to being disposed into the
receiving stream. This collection system permit will be -referenced upon renewal or
modification of your NPDES permit(s).
2. The wastewater collection system shall be effectively managed, maintained and
operated at all times so that there is no SSO -to land or surface waters, nor any
contamination of groundwater. In the event that the wastewater collection system fails to
perform satisfactorily, including the creation of nuisance conditions, the Permittee shall
take immediate corrective actions, including actions that may be required by the Division
of Water Quality (Division), such as the construction of additional or replacement sewer
lines and/or equipment.

00
3. The Director may take enforcement action against the Permittee.for SSOs that must be
reported to the Division as stipulated in Condition IV(2). This includes SSOs that were
caused by severe natural conditions or exceptional events unless the Permittee
demonstrates through properly signed, contemporaneous operating logs, or other
relevant evidence that:
a. The SSO was caused by severe natural conditions; there were no feasible
alternatives to the SSO, such as the use of auxiliary treatment facilities, retention
of untreated wastewater, reduction of inflow and infiltration, use of adequate
back-up equipment, or an increase in the capacity of the system. This provision
is not satisfied if, in the exercise of reasonable engineering judgment, the
Permittee should have installed auxiliary or additional collection system
components, wastewater retention or treatment facilities, adequate back-up
equipment or should have reduced inflow.and infiltration; or
b. The SSO was exceptional, unintentional, temporary and caused by factors
beyond the reasonable control of the Permittee; the SSO could not have been
prevented by the exercise of reasonable control, such as proper management,
operation and maintenance; adequate treatment facilities or collection system
facilities or components (e.g., adequately enlarging treatment or collection
facilities to accommodate growth or adequately controlling and preventing
infiltration and inflow); preventive maintenance; or installation of adequate back-
up equipment;
The Permittee can submit a claim to the Division Regional Office that the SSO meets the
criteria of this condition. The Permittee has the option of submitting this claim along with
the, spill report required by Condition . IV(2) (i.e., within five days) in order to be
considered for immunity from enforcement action. Form CS-SSO Part 11, or most current
Division approved form, shall be used for any claims. The Permittee has the burden of
proof that the above criteria have been met.
4. The Permittee shall establish by ordinance its legal authority to require new sewers be
properly constructed; to ensure proper inspection and testing of sewer mains and
service laterals; to address flows from satellite systems and to take enforcement action
as required by Condition 1(5).
5. The Permittee shall develop and implement an educational fats, oils and grease program
— that shall include at least bi-annual distribution of educational material targeted at both
residential and non-residential users. The Permittee shall also develop and implement
an enforceable fats, oils and grease program for non-residential users under which the
Permittee can take enforcement against users who have not properly installed, operated
and maintained grease traps or grease interceptors as directed or otherwise violated the
terms of the local ordinance pertaining to fats, oils and grease.
6. The Permittee shall adopt and implement a Capital Improvement Plan (CIP) to designate
— funding for reinvestment into the wastewater collection syste im nfrastructure. The CIP
should address the short-term needs and long-term "master plan" concepts. The CIP
should typically cover a three to five year period and include a goal statement,
description of the project area, description of the existing facilities, known deficiencies
(over a reasonable period) and forecasted future needs. Cost analysis is integral to the
CIP.

N N
7. Existing overflow piping from manholes and pump stations, excluding piping to approved
equalization structures, known or discovered after permit issuance shall be immediately
removed or permanently capped. Plugged emergency pumping connections are
allowable for portable pumping or rerouting without intentionally bypassing the
wastewater treatment facility.
8. The, Permittee shall maintain a contingency plan for pump failure at each pump station.
If one of the pumps in a pump station containing multiple pumps fails, the process of
repairing or replacing the pump shall be initiated immediately and the new parts or pump
shall be installed as soon as possible. If the pump in a simplex pump station fails, it
shall be replaced immediately.
9. Each pump station shall be clearly and conspicuously posted with a pump station
identifier and an emergency contact telephone number at which an individual who can
initiate or perform emergency service for the wastewater collection system 24 hours per
day, seven days per week can be contacted. This emergency contact telephone number
shall be coupled with instructions that the emergency contact should be called if the
visual alarm illuminates, if the audible alarm sounds, or if an emergency is apparent.
10. Pump station sites, equipment and components shall have restricted access, per 15A
NCAC 02T .305(h)(4).
11. Pump stations that do not employ an automatic polling feature (i.e. routine contact with
pump stations from a central location to check operational status of the communication
system) shall have both audible and visual high water alarms. The alarms shall be
weather-proof and placed in a clear and conspicuous location. Permits issued for the
construction of pump stations that included high water alarms in the description must
maintain the alarms even if simple telemetry (i.e. notification of an alarm condition
initiated by the pump station control feature) is installed.
12. For all newly constructed, modified and rehabilitated pump stations, all equipment and
components located within the pump station shall be corrosion -resistant and
components in close proximity of the pump station shall be sealed within a corrosion -
resistant coating or encasement.
13. All construction and rehabilitation of the wastewater collection system (i.e., permitted or
deemed permitted) shall be scheduled to minimize the interruption of service by the
existing utilities. Construction and rehabilitation shall not result in the violation of
Condition (1)(2) of this permit.
II. OPERATION AND MAINTENANCE REQUIREMENTS
1. Upon classification of the collection system by the Water Pollution Control System
Operators Certification Commission (WPCSOCC), the Permittee shall designate and
employ a certified operator to be in responsible charge (ORC) and one or more certified
operator(s) to be back-up ORC(s) of the facilities in accordance with 15A NCAC 8G
.0201. The ORC shall visit the system within 24 hours of knowledge of a bypass, spill,
or overflow of wastewater from the system, unless visited by ,the Back -Up ORC, and
shall comply with all other conditions of 15A NCAC 8G .0204.
2. The Permittee shall develop and adhere to a schedule for reviewing all inspection,
maintenance, operational and complaint logs. If the review process results in the

0* so
identification .of any recurring problem in the wastewater collection system that cannot be
resolved in a short time period, the Permittee shall establish a plan for addressing the
problem(s).
3. The Permittee shall develop and adhere to a schedule for testing emergency and
standby equipment.
4. The Permittee shall develop and implement a routine pump station inspection and
maintenance program, which shall include, but not be limited to, the following
maintenance activities:
a. Cleaning and removing debris from the pump station structure, outside perimeter,
and wet well;
b. Inspecting and exercising all valves;
c. Inspecting and lubricating pumps and other mechanical equipment according to
the manufacturer's recommendations; and
d.. Verifying the proper operation of.the alarms, telemetry system and auxiliary
equipment.
5. For each pump station without pump reliability (i.e. simplex pump stations serving more
than a single building or pump stations not capable of pumping at a rate of 2.5 times the
average daily flow rate with the largest pump out of service), at least one fully
operational spare pump capable of pumping peak flow shall be maintained on hand.
6. The Permittee shall maintain on hand at least two percent of the number of pumps
installed, but no less than two pumps, that discharge to a pressure sewer and serve'a
single building, unless the Permittee has the ability to purchase and install a
replacement pump within 24 hours of first knowledge of the simplex pump failure or
within the storage capacity provided in any sewer line extension permit.
7. Rights -of -way and/or easements shall be properly maintained to allow accessibility to the
wastewater collection system unless the Permittee can demonstrate the ability to gain
temporary access in an emergency situation where existing land -use conditions do not
allow the establishment and maintenance of permanent access. In this case, the
Permittee shall continue to observe the lines visually, utilize remote inspection methods
(e.g. CCTV) and use the opportunity of drier conditions to perform further inspections
and necessary maintenance.
8. The Permittee shall assess cleaning needs, and develop and implement a program for
appropriately cleaning, whether by hydraulic or mechanical methods, all sewer lines. At
least 10 percent of the wastewater collection system, selected at the discretion of the
ORC, shall be cleaned each year. Preventative cleaning is not required for sewer lines
less than five years old unless inspection otherwise reveals the need for cleaning or
cleaning is required by a sewer line extension permit.
9. Adequate measures shall be taken to contain and. properly dispose of materials
associated with SSOs. The Permittee shall maintain a Response Action Plan that
addresses the following minimum items:
a. Contact phone numbers for 24-hour response, including weekends and holidays;
b. Response time;
c. Equipment list and spare parts inventory;

C:
d. Access to cleaning equipment;
e. Access to construction crews, contractors and/or engineers;
f. Source(s) of emergency funds;
g. Site sanitation and clean up materials; and
h. Post-SSO assessment.
10. The Permittee, or their authorized representative, shall conduct an on -site evaluation for
all SSOs as soon as possible, but no more than two hours after first knowledge of the
SSO.
11. In the event of an SSO or blockage within the wastewater collection system, the
Permittee shall restore the system operation, remove visible solids and paper, sanitize
any ground area and restore the surroundings.
III. RECORDS
Records shall be maintained to document compliance with Conditions 1(5), II(2) - 11(4),
II(7) - II,(8), IV(3) and V(1) -V(4). Records shall be kept on file for a minimum of three
years.
2. The Permittee shall maintain adequate records pertaining to SSOs, and complaints for a
minimum of three years. These records shall include, but are not limited to, the following
information:
a. Date of S'SO or complaint;
b. Volume of wastewater released as a result of the SSO and/or nature of
complaint;
c. Location of the SSO and/or complaint;
d. Estimated duration of the SSO;
e. Individual from the Division who was informed about the SSO and/or complaint,
when applicable;
f. Final destination of the SSO;
g. Corrective actions;
h. Known environmental/human health impacts resulting from the SSO; and
i. How the SSO was discovered.
3. The Permittee shall maintain an up-to-date, accurate, comprehensive map of its
wastewater collection system that also notes the locations where other wastewater
collection systems become tributary. If a comprehensive map of the collection system
has not been established, a rough sketch shall be drawn. The Permittee shall map
approximately 10 percent of its existing collection system each year for the next ten
years beginning at the original permit issuance date, or until complete, whichever is
sooner. The comprehensive map shall include, but is not limited to: pipe size, pipe
material, pipe location, flow direction, approximate pipe age, number of active service
taps, and each pump station identification, location and capacity.
4. The Permittee shall maintain records of all of the modifications and extensions to the
collection system permitted herein. The Permittee shall maintain a copy of the
construction record drawings and specifications for modifications/extensions to the
wastewater collection system for the life of the modification/extension. Information
concerning the extension shall be incorporated into the map of the wastewater collection
system within one year of the completion of construction. The system description

contained within this permit shall be updated to include this modification/extension
information upon permit renewal.
IV. MONITORING AND REPORTING REQUIREMENTS
1. Any monitoring (including, but not necessarily limited to, wastewater flow, groundwater,
surface water, soil or plant tissue analyses) deemed necessary by the Division to ensure
surface water and groundwater protection will be established, and an acceptable
sampling and reporting schedule shall be followed.
2. The Permittee shall verbally report to a Division of Water Quality staff member at the
Asheville Regional Office, at telephone number 828-296-4500 as soon as possible, but
in no case more than 24 hours following the occurrence or first knowledge of the
occurrence of either of the following:
a. Any SSO and/or spill over 1,000 gallons; or
b. Any SSO and/or spill, regardless of.volume, that reaches surface water.
Voice mail messages or faxed information shall not be considered as the initial verbal
report. SSOs (and other types of spills) occurring outside normal business hours may
also be reported to the Division of Emergency Management at telephone number (800)
;858-0368 or [phone]. Persons reporting any of the above occurrences shall file
a spill report by completing Part I of Form CS-SSO (or the most current Division
approved form); within five days following first knowledge of the occurrence. This report
shall outline the actions taken or proposed to ensure that the problem does not recur.
Per Condition 1(3), Part II of Form CS-SSO (or the most current Division approved form)
can also be completed to show that the SSO was beyond control.
3. The Permittee shall meet the annual reporting and notification requirements provided in
North Carolina General Statute §143-215.1 C.
V. INSPECTIONS
The Permittee or the Permittee's designee shall inspect the wastewater collection
system regularly to reduce the risk of malfunctions and deterioration, operator errors,
and other issues that may cause or lead to the release of wastes to the environment,
threaten human health or create nuisance conditions. The Permittee shall keep an
inspection log or summary including, at a minimum, the date and time of inspection,
observations made, and any maintenance, repairs, or corrective actions taken by the
Permittee.
2. Pump stations without Supervisory Control and Data Acquisition (SCADA) systems or
telemetry shall be inspected everyday (i.e. 365 days per year). Pump stations equipped
with SCADA systems or telemetry shall be inspected at least once per week.
3. A general observation of the entire collection system shall be performed throughout the
course of every year.
4. Inspections of all high priority lines (i.e. aerial line, sub -waterway crossing, line
contacting surface waters, siphon, line positioned parallel to stream banks that are
subject to eroding in such a manner that may threaten the sewer line, or line designated
as high -priority in a permit) shall be performed at least once per every six-month period

r
J
r
1
of time. A list of high -priority lines is presented as Attachment A and is hereby
incorporated into this permit condition. New high priority lines installed or identified after
permit issuance are incorporated by -reference and subject to this permit condition until
permit renewal where they shall be referenced in writing in Attachment A.
VI. GENERAL CONDITIONS
This permit is not transferable. In the event that the Permittee desires to transfer
ownership of the wastewater collection system or there is a name change of the
Permittee, a formal permit modification request shall be submitted to the Division. The
request shall be accompanied by documentation from the parties involved, and other
supporting materials as may be appropriate. Such request will be considered on its
merits and may or may not be approved.
2. Failure to abide by the conditions and limitations contained in this permit may subject the
Permittee to an enforcement action by the Division in accordance with North Carolina
General Statute §143-215.6A through §143-215.6C, and a sewer moratorium may be
established.
3. The issuance of._this_permit_doea_not exempt the Permittee from com.plying_with_any_and______..___.
all statutes, rules, regulations, or ordinances that may be imposed by other government
agencies (i.e., local, state, and federal) having jurisdiction, including but not limited to
applicable river buffer rules in 15A NCAC 2B .0200, soil erosion and sedimentation
control requirements in 15A NCAC Chapter 4 and under the Division's General Permit
NCG010000, and any requirements pertaining to wetlands under 15A NCAC 2B .0200
and 15A NCAC 02T .0100 and all applicable North Carolina Occupational Safety and
Health Act health and safety standards:
4. The issuance of this permit does not prohibit the Division from reopening and modifying
the permit, revoking and reissuing the permit or terminating the permit as allowed by the
laws, rules, and regulations contained in 15A NCAC 02T .0100 and North Carolina
General Statute §I43-215.1 et. al., or as needed to address changes in federal regulations
with respect to the wastewater collection system.
5. The Permittee shall pay the annual fee within thirty (30) days after being billed by the
Division. Failure to pay the fee accordingly may cause the Division to initiate action to
revoke this permit as specified by 15A NCAC 02T .0110(4).
6. The Permittee shall request renewal of this permit at least six months prior to the
expiration of this permit. Upon receipt of the request, the Commission will review the
adequacy of the wastewater collection system described therein, and if warranted, will
extend the permit for a period of time and under such conditions and limitations, as the
Commission may deem appropriate.
7. The Permittee shall notify the Division's Pretreatment, Emergency Response and
Collection Systems Unit in writing at 1617 Mail Service Center, Raleigh, North Carolina
27699-1617 of any changes to the name and/or address of the responsible party (i.e.
mayor, city/town manager) of the wastewater collection system.
8. Any duly authorized officer, employee, or representative of the Division may, upon
presentation of credentials, enter and inspect any property, premises or place on or
related to the collection system at any reasonable time for the purpose of determining
J

Facility information
NPDES permit #: NC0022900 Avery County
Facility name: Utilities Inc. — Carolina Water Service, Inc. of NC -
Sugar Mountain WWTP
WWTP class: III (rated: 1-26-1994)
WWTP type: 0.500 MGD extended aeration WWTP with influent
Bristol Babcock flow meter; 125,000 gallon flow
equalization basin; dual flow splitter boxes; one
300,000 gallon and two 100,000 gallon aeration
basins, three clarifiers; three sludge holding
tanks; liquid feed sodium hypochlorite
disinfection; liquid feed sodium bisulfate
dechlorination; post aeration; and 155 KW
emergency generator. (Note: The tertiary filters
were removed — 10 years ago.)
Annual Average Flow:
(3 year average)
A to C: 8-27-1969 for 0.25 MGD WWTP & sewer coil. sys.
10-11-1982 for 0.5 MGD WWTP
8-18-1997 for 125,000 gallon flow eq. basin
Collection System: WQCS00174 (holistic)
Issued: 12-7-05
Expires: 11-30-13
The collection system consists of 1355 homes (seasonal population)
and serves the village of Sugar Mountain.
The collection system is — 6.76 miles. There are 1.99 miles of
1.5-inch to 6-inch diameter force main; and 4.77 miles of 8-inch
diameter gravity sewer.
The service lines are made of ductile iron (DIP), PVC and Thrust
collar/wall pipe.
On 9-8-2010, — 3100 feet were cleaned during the annual cleaning.
The next scheduled cleaning event is 9-12-2011.
There haven't been any SSOs from the collection system in 4 years
p c5e -Z-ex-n ZPl- c;� 0 // ` ��� �

There are eight lift stations.
#1. Grandfather Center— 25 HP (180 gpd) duplex submersible pumps,
with dual high water alarms and (Sensophone Express) telemetry.
#2. Linville Ridge — 29 HP duplex submersible pumps,
with dual high water alarms and (Sensophone Express) telemetry.
#3. Blue Ridge Village —15 HP duplex submersible pumps,.
with dual high water alarms and (Sensophone Express) telemetry.
#4. Misty Woods — 2 HP duplex submersible pumps,
with dual high water alarms and (Sensophone Express) telemetry.
#5. Life Care Center — 5 HP duplex submersible pumps,
with dual high water alarms and (Sensophone Express) telemetry.
#6. Influent Lift station — 20 HP duplex pumps, with dual high water
alarms and (Sensophone Express) telemetry.
#7. The Reserve — 2 HP duplex submersible pumps, with dual high
water alarms, (Sensophone Express) telemetry and diesel
emergency generator.
# 8. Sugar Pointe — 30 HP duplex submersible pumps, with dual high
water alarms and (Sensophone Express) telemetry and
diesel emergency generator.
Emergency generators: There are three portable diesel emergency
generators (two 60.KW and one 100 KW), which are tested weekly
by CWS personnel and serviced and maintained twice a year by
Carolina Energy.
WWTP location: Dick Trundy Lane
Sludge Management: Commercial hauler (Roy Ewing) to the Town of
Mars Hill's WWTP or MSD's WWTP.

Responsible officials:
Responsible " title:
Physical address:
Mailing address:
Phone numbers
Carl Daniel (Vice -President)
Southeast Regional Manager
Martin Lashua, Regional Director
5701 Westpark Drive; Suite 101;
Charlotte, NC 28217
Utilities Inc.; PO Box 240908;
Charlotte, NC 28224-0908
800-525-7990 Utilities Inc. —Customer Service (15 states)
dial main #, then ext 7, for directory of names
847-498-6440 Corporate Office: 2335 Sanders Rd;
847-498-2066 fax Northbrook, IL 60062
800-525-7990
704-525-8174 fax
800-873-2337
800-222-5291
704-525-7990 x
704-525-8174 fax
704-525-7990 x 216
704-319-0517
704-525-7990 x
704-525-7990 x
828-898-4348 x 224
828-898-2897
828-765-0210
828-898-6962 or 6963
Carolina Water Service of NC (Charlotte)
(email: [e-mail])
CWS toll free (Charlotte)
CWS Sugar Mtn. office — to page operators
Carl Daniel, Southeast Regional Manager
Ms. Ronnie Stannis — exe. asst. sec. to Carl
Martin Lashua, Regional Director
" - (email: mjlash ua(o-uiwater.com)
Jim Highley, Senior Regional Manager
Tony Konsul, Regional Manager
Rex Woody, ORC; Area Manager (12 employees)
CWS Sugar Mountain; POB 337; Banner Elk, NC
" - cell (email: [e-mail])
" - home
" - fax @ CWS Inc.
828-260-4131 Darrell Young — cell
828-898-5011 " - @ WWTP
Randy Pritchard —lift stations
Scott Pritchard
Robby Woody

828-689-9174 Evan McIntosh - on -site operator @ Wolf Laurel
Jody Shuford
828-777-1972 Roy & Aaron Ewing — cleaning coil sys
828=216-8998 -
828-264-2450 Appalachian Pumping
704-932-7662 Gopher Utility — controls and pumps (Charlotte)
828-260-2663 . IMCS — controls and pumps
Operator information
WWTP ORC & grade:
WWTP Back-up ORC:
Coll Sys ORC:
Coll Sys Back-up ORC:
Permit information
Date issued:
Expiration date:
Stream information
Stream name:
River Basin:
Quad:
Grid:
Stream classification:
Sub -basin:
IWC:
Average streamflow:
Summer 7Q10 cfs:
Winter 7Q10 cfs:
30Q2 cfs:
Drainage area sq mi:
Other information
Directions:
Rex Junior Woody
Richard "Darrell" Young
Rex Junior Woody
Richard "Darrell" Young
10-1-10
9-30-15
Flattop Creek
Watauga River Basin
Valle Crusis
C
04-02-01
72%
2.0 cfs
0.3
0.4
0.6
0.86
Cert # 8320 - W/W — III
Cert # 29317 — WW- III
Cert. # 24245 - C/S — III
Cert. # 24206 - C/S — I
From Asheville, take 1-40 to Hwy 221 North to Hwy
194 toward Banner Elk. The entrance to Sugar
Mountain is on the left, before reaching Banner
Elk. Turn into the entrance and turn left at the
second road on the left (Dell Road). Follow it to
the end at the CWS office.

OF I`JAT�� Michael F. Easley, Governor
`Q William G. Ross Jr., Secretary
F North Carolina Department of Environment and Natural Resources
>
D, �..- -I
Coleen H. Sullins, Director
Division of Water Quality
..., �maeYrArlrtaE'NYC+,cz.s;hX's+,c=a:Rd:dk:rt:(k�3A�a^ie
IR
SURFACE WATER PROTECTION SECTION
September 4, 2007
Mr. Carl Daniel
Carolina Water Service Inc Of NC
PO Box 240908
Charlotte, NC 282240908
SUBJECT: Wastewater Collection System
Owner & Operator Requirements
Sugar Mountain WWTP
NCO022900
Avery County
Dear Mr. Daniel:
I would like to take this opportunity to discuss the requirements for sewerage collection
systems that were first established in 15 NCAC .02H .0200 in March 2000 and are now found in
15 NCAC 2T .0403, Waste Not Discharged to Surface Waters, which became effective
September 1, 2006. These Regulations place significant'operation, maintenance and reporting
requirements on those entities that own or operate a wastewater collection system with average
daily flows of less than 200,000 gallons per day.
These regulations are applicable to your facility. This letter is provided as guidance
to assist you in complying with the new reporting and operations and maintenance (O&M)
requirements and to advise you that you are subject to system review, inspections and possible
enforcement, if the system is not in compliance with the regulation.
For your convenience and easy reference, a highlight of these requirements and the
following guidance are offered (see enclosed). You may find the regulations using the following
web site'. http://h2o.enr.state.nc.us/peres/Collection%2OSystems/CollectionSVstemsHome.htmi
The Asheville Regional Office will be increasing the level of oversight, compliance
activities and enforcement relating to collections systems, therefore, we wanted to be sure you
are aware of the requirements for these systems. We will be performing NPDES Wastewater
Collection System inspections sometime in the near future.
NorthCarolina
Naturally
North Carolina Division of Water Quality 2090 US Hwy 70; Swannanoa, NC 28778 Phone [phone]
Internet: www..ncwaterquality.org Customer Service 1-877-623-6748 FAX [phone]
An Equal Opportunity/Affirmative Action Employer - 50% Recycled/10% Post Consumer Paper

August 31, 2007
Page 2 of 2
If this Office has not previously inspected your wastewater collection system and records
of same, you should be prepared to demonstrate compliance with all criteria listed above.
Enclosed is an inspection form that you can use to assemble your records prior to an inspection
by the staff ofahis.Office.
This Office has a Wastewater Treatment Plant Consultant on staff to offer assistance to
you in complying with the requirements of these regulations. Should you have questions or
need additional information regarding this issue, please contact Don Price at [phone].
Should you have any other questions concerning this correspondence or the
requirements relating to collection systems, please contact Roy Davis or Keith Haynes at 828-
296-4500.
Sincerely,
- u'�!-6-4--
Roger C. Edwards, Supervisor
Surface Water Protection Section
cc: Deborah Gore - PERCS Unit - w/out enclosures
- SWPS - Central Office Files - w/out enclosures

Michael F. Easley, Governor
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
Paul E. Rawls, Chairman
Water Pollution Control System Operators Certification Commission
January 25, 2007
CERTIFIED MAIL
RETURN RECEIPT REQUESTED
Martin Lashua, Regional Manager
Carolina Water Service Inc
PO Box 240908
Charlotte NC 28224
JAN 31 2007
f
ASnftdkr' Regional Ofiic,�
Subject: Classification of Water Pollution Control Collection System
Permit No. WQCS00174
Sugar Mountain Collection System
Avery County
'Dear,Mr. Lashua:
In accordance with North Carolina General Statute § 90A-37, the Water Pollution
Control System Operators Certification Commission is required to classify water
pollution control systems. The classification of Water Pollution Control Collection
Systems, found at 15A NCAC 8G .0303, was adopted by the Commission to classify
water pollution control systems. Population served determines the classification of a
collection system or the same classification grade of the Wastewater Treatment Plant to
which the collection system is tributary; whichever provides the lesser grade.
The Water Pollution Control System Operators Certification Commission has determined
that your collection system is classified as a Grade 2 Water Pollution Control Collection
System as of the date of this letter. Therefore, your ORC must be certified at Grade 2 and
all Backup ORCs must be certified at least at Grade 1.
As required by 15A NCAC 8G .0201 and your permit, upon classification, you (the
Permittee) shall designate and employ a certified operator to be in responsible charge
(ORC) and one or more certified operator(s) to be back-up ORC's of this system. Please
complete and return the enclosed designation form within 120 calendar days of the date
of this letter.
If you have any questions concerning this classification or the designation of operators,
please contact me at 919-733-0026/ext314.
Steve Reid
Extension Education & Training Specialist
Enclosure
Cc: Asheville RO
TACU
F E B - 6 2007 1D
0
WATER QUALITY SECTION
ASHEVILLE REGIONAL OFFICE
Technical Assistance & Certification Unit
1618 Mail Service Center, Raleigh, NC 27699-1618
DENR Customer Service Center
An Equal Opportunity Action Employer
Internet hftp://h2o.enr.nc.state.us/tac
Telephone [phone] Fax [phone]
Telephone [phone]
50% recycled/10% post -consumer paper

Michael F. Easley, Governor
O�O�WAT,g7
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
December 7, 2005
Mr. Martin Lashua, Regional Manager
Carolina Water Service, Inc. of North Carolina
PO Box 240908
Charlotte, NC 28224
Dear Mr. Lashua:
Alan W. Klimek, P.E., Director
Division of Water Quality
E CC F�
I
DEC _ g Z005 D
WATER QUALITY SECTION
ASHEVILLE REGIONAL OFFICE
Subject: Permit No. WQCS00174
Sugar Mountain Collection System
Avery County
In accordance with your application received on September 26, 2005, we are forwarding herewith
Permit No. WQCS00174, dated December 7, 2005, to Carolina Water Service, Inc. of North Carolina for
the operation and maintenance of the subject wastewater collection system.
This permit shall be effective from the date of issuance until November 30, 2010. This permit shall be
subject to the conditions and limitations specified herein. It is your responsibility to thoroughly review this
permit. Please pay particular attention to the monitoring and reporting requirements in this permit.
Compliance schedules requiring action and regional office notification are shown in bold. A summary
of your schedules are presented below:
Permit Condition
Activity
Compliance Date
14
FOG Inspection and Enforcement Policy
December 7, 2006
15
Capital Improvement Plan
December 7, 2006
II 9
Response Action Plan Updates
March 7, 2006
For purposes of permitting, the collection system is considered any existing or newly installed system
extension up to the wastewater treatment facility property or point of connection with a separately
owned sewer system. The collection system is considered all gravity lines, pump stations, force mains,
low-pressure sewer systems, STEP systems, vacuum systems, etc. and associated piping, valves and
appurtenances that help to collect, manage and transport wastewater to a wastewater treatment
plant under the Permittee's ownership or maintained and operated by the Permittee through a
perpetual legal agreement. Satellite systems are systems tributary to the Permittee's collection system
but those collection systems are not owned or maintained by the Permittee. The system description
provided on Page One of this permit is meant to provide a general idea about the size of the system
and may not be all inclusive of the collection system at the time of permit issuance or afterward.
A release of wastewater from the wastewater collection system is referred to herein as a Sanitary Sewer
Overflow (SSO). The evaluation of enforcement options after a SSO will be determined considering the
criteria listed in condition 1(2) (a) and 1(2) (b) of the permit and all other relevant information available or
requested of the Permittee. Compliance with all conditions of the permit as well as all statutes and
regulations pertaining to the collection system must be maintained or appropriate enforcement actions
may be taken as noted in Condition VI(2).
A reportable SSO is a SSO greater than 1,000 gallons to the ground or a SSO of any amount that reaches
surface water (including through ditches, storm drains, etc.) Below is the procedure to use for reporting
SSOs to the Division:.
Nne
orthCarolina
Naturall'm
Pretreatment, Emergency Response and Collection Systems Unitlnternet http://h2o.enr.state.nc.us/ndpu
1617 Mail Service Center, Raleigh, NC 27699-1617 Telephone [phone] Fax [phone]
DENR Customer Service Center
An Equal Opportunity Action Employer
Telephone [phone]
50% recycled/ 10% post -consumer paper

Mr. Lashua
Page 2
1. Report by telephone to a Division of Water Quality staff member (not facsimile or voicemail) at
your regional DWQ office during regular business hours (Monday to Friday, 8AM to 5PM) as soon
as possible, but in no case more than 24 hours after the SSO is known or discovered. To report
outside of regular business hours, call [phone].
2. Follow up the verbal report by sending a completed written report on the most current Division
approved form within five days.
To provide a uniform method for all systems covered under this permit and to provide useful and
consistent information pertaining to SSOs, a new spill reporting form has been developed (October
2003). Form CS-SSO consists of two parts. Part I serves to provide to the Division the required information
that has always been necessary. Part II serves as an area to provide a justification for the spill, as
optional under Condition 1(2) of your permit. Form CS-SSO can be downloaded from
httr)://h2o.enr.state.nc.us/ndceu/` from the Collection Systems area.
An NOV, civil penalty, and/or a moratorium on the addition of waste to the system maybe issued if -
adequate justification for an. SSO is NOT submitted to the regional office. In order to submit a claim for
justification of an SSO, you must use the Form CS-SSO with additional documentation as necessary.
DWQ staff will review the justification claim and determine if enforcement action is appropriate. Please
be advised that the information needed to justify a spill is very comprehensive. Begin using this form
immediately to report SSOs from the collection system. Continue to use our old form for reporting
bypasses at the wastewater treatment plant until further notice. The period for submittal of both Part I
and Part II, if pertinent, is five days.
Failure to abide by the conditions in this permit may subject the Permittee to enforcement action. If any
parts, requirements, or limitations contained in this permit are unacceptable, you have the right to
request an adjudicatory hearing upon written request within thirty days following the receipt of this
permit. This request must be in the form of a written petition, conforming to Chapter 150B of the North
Carolina General Statutes, and filed with the Office of Administrative Hearings, 6714 Mail Service Center,
Raleigh, NC 27699-6714. Unless such demands are made, this permit shall be final and binding.
If you have questions regarding compliance contact your regional office or Jeff Poupart of the
Pretreatment, Emergency Response and Collection Systems Unit of the North Carolina Division of Water
Quality at [phone] extension 527. If you need additional information concerning this permit,
please contact Marie Doklovic in the Pretreatment, Emergency Response and Collection Systems Unit
at [phone] extension 371.
Sincerely,
.� Alan W. Klimek, P.E.
cc: Avery County Health Department
Richard Young, WWTP ORC (POB 966, Spruce Pine, NC 28777-0966)
Roy Davis, Asheville Regional Office, Surface Water Protection Section
Technical Assistance and Certification Unit
Water Quality Central Files
PERCS Files
2 PERMIT NUMBER WQCS00174

NORTH CAROLINA
ENVIRONMENTAL MANAGEMENT COMMISSION
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES
RALEIGH
SYSTEM -WIDE WASTEWATER COLLECTION SYSTEM PERMIT
In accordance with the provisions of Article 21 of Chapter 143, General Statutes of North Carolina as
amended, and other applicable Laws, Rules, and Regulations
PERMISSION IS HEREBY GRANTED TO
Carolina Water Service, Inc. of North Carolina
Avery County
09041 =
operation and maintenance of a wastewater collection system consisting of, at the time of permit
issuance, approximately 4.77 miles of gravity sewer, approximately 1.99 miles of force main, 6 duplex or
greater pump stations, and all associated piping, valves, and appurtenances required to make a
complete and operational wastewater collection system to serve Carolina Water Service, Inc. of North
Carolina - Sugar Mountain, and any deemed permitted satellite communities, pursuant to the
application received on September 26, 2005, and in conformity with the documents referenced therein
and other supporting data subsequently filed and approved by the Department of Environment and
Natural Resources and considered a part of this permit.
This permit shall be effective from the date of issuance until November 30, 2010 and shall be subject to
the following specified conditions and limitations:
I. PERFORMANCE STANDARDS
1. The sewage and wastewater collected by this system shall be treated in the Sugar Mountain
Wastewater Treatment Facility (NC0022900) prior to being disposed of in accordance with the
treatment plant permit. This collection system permit will be referenced upon renewal or
modification of your NPDES permit(s).
2. The wastewater collection system shall be effectively managed, maintained and operated at all
times so that there is no SSO to land or surface waters, nor any contamination of groundwater. In
the event that the wastewater collection system fails to perform satisfactorily, including the
creation of nuisance conditions, the Permittee shall take immediate corrective actions, including
actions that may be required by the Division of Water Quality (Division), such as the construction
of additional or replacement sewer lines and/or equipment.
The Director may take enforcement action against the Permittee for SSOs that must be reported
to the Division as stipulated in Condition IV(2). This includes SSOs that were caused by severe
natural conditions or exceptional events unless the Permittee demonstrates through properly
signed, contemporaneous operating logs, or other relevant evidence that:
PERMIT NUMBER WQCS00174

a) The SSO was caused by severe natural conditions; there were no feasible alternatives to
the SSO, such as the use of auxiliary treatment facilities, retention of untreated
wastewater, reduction of inflow and infiltration, use of adequate back-up equipment, or
an increase in the capacity of the system. This provision is not satisfied if, in the exercise
of reasonable engineering judgment, the Permittee should have installed auxiliary or
additional collection system components, wastewater retention or treatment facilities,
adequate back-up equipment or should have reduced inflow and infiltration; or
b) the SSO was exceptional, unintentional, temporary and caused by factors beyond the
reasonable control of the Permittee; the SSO could not have been prevented by the
exercise of reasonable control, such as proper management, operation and
maintenance; adequate treatment facilities or collection system facilities or components
(e.g., adequately enlarging treatment or collection facilities to accommodate growth or
adequately controlling and preventing infiltration and inflow); preventive maintenance;
or installation of adequate back-up equipment;
The Permittee can submit a claim to the Division Regional Office that the SSO meets the criteria
of this condition. The Permittee has the option of submitting this claim along with the spill report
required by Condition IV(2) (i.e., within five days) in order to be considered for immunity from
enforcement action. Form CS-SSO Part II, or most current Division approved form, shall be used
for any claims. The Permittee has the burden of proof that the above criteria have been met.
3. The Permittee shall establish its authority to require new sewers be properly constructed; to
ensure proper inspection and testing of sewer mains and service laterals; to address flows from
satellite systems and to take enforcement action as required by Condition I(4).
4. The Permittee shall develop and implement an educational fats, oils and grease program
targeted at both residential and non-residential users. The Permittee shall also develop and
implement an enforceable fats, oils and grease program for non-residential users under which
the Permittee can take enforcement against users who have not properly installed, operated
and maintained grease traps or grease interceptors as directed or otherwise violated the terms
of the local ordinance pertaining to fats, oils and grease.
The Permittee shall develop and implement an inspection and enforcement program for fats, oils
and grease within six months of permit issuance for any non-residential grease generating
facilities, as applicable. A copy of the program materials shall be provided to the Asheville
Regional Office, Surface Water Protection Section to show compliance with this condition. If there
are no non-residential grease generating facilities connected to the system, a letter stating such
shall be submitted to our Winston-Salem Regional Office within the same time frame. This
schedule does not include the educational component of the program. Educational materials
shall be distributed at least annually, with increasing frequency and targeted areas as grease
related blockages are noted.
5. The Permittee shall adopt and implement a Capital Improvement Plan (CIP) to designate
funding for reinvestment into the wastewater collection system infrastructure. The CIP should
address the short-term needs and long-term "master plan" concepts. The CIP should typically
cover a three to five year period and include a goal statement, description of the project area,
description of the existing facilities, known deficiencies (over a reasonable period) and
forecasted future needs. Cost analysis is integral to the CIP.
The Permittee shall develop and present a Capital Improvement Plan meeting this permit
condition for adoption by December 7, 2006. A copy of the Capital Improvement Plan shall be
provided to the Asheville Regional Office, Surface Water Protection Section to show compliance
with this condition.
6. Existing overflow piping from manholes and pump stations, excluding piping to approved
equalization structures, known or discovered after permit issuance shall be immediately
removed or permanently capped. Plugged emergency pumping connections are allowable for
portable pumping or rerouting without intentionally bypassing the wastewater treatment facility.
2 PERMIT NUMBER WQCS00174 .

7. The Permittee shall maintain a contingency plan for pump failure at each pump station. If one
of the pumps in a pump station containing multiple pumps fails, the process of repairing or
replacing the pump shall be initiated immediately and the new parts or pump shall be installed
as soon as possible. If the pump in a simplex pump station fails, it shall be replaced immediately.
8. Each pump station shall be clearly and conspicuously posted with a pump station identifier and
an emergency contact telephone number at which an individual who can initiate or perform
emergency service for the wastewater collection system 24 hours per day, seven days per week
can be contacted. This emergency contact telephone number shall be coupled with
instructions that the emergency contact should be called if the visual alarm illuminates, if the
audible alarm sounds, or if an emergency is apparent.
9. Pump station sites, equipment and components shall have restricted access, per 15A NCAC 2H
.0219(h) (7).
10. Pump stations that do not employ an automatic polling feature (i.e. routine contact with pump
stations from a central location to check operational status of the communication system) shall
have both audible and visual high water alarms. The alarms shall be weather-proof and placed
in a clear and conspicuous location. Permits issued for the construction of pump stations that
included high water alarms in the description must maintain the alarms even if simple telemetry
(i.e. notification of an alarm condition initiated by the pump station control feature) is installed.
11. For all newly constructed, modified and rehabilitated pump stations, all equipment and
components located within the pump station shall be corrosion -resistant and components in
close proximity of the pump station shall be sealed within a corrosion -resistant coating or
encasement.
12. All construction and rehabilitation of the wastewater collection system (i.e., permitted or
deemed permitted) shall be scheduled to minimize the interruption of service by the existing
utilities. Construction and rehabilitation shall not result in the violation of Condition (1) (2) of this
permit.
II. OPERATION AND MAINTENANCE REQUIREMENTS
1. Upon classification of the collection system by the Water Pollution Control System Operators
Certification°Commission (WPCSOCC), the Permittee shall designate and employ a certified
operator to be in responsible charge (ORC) and one or more certified operator(s) to be back-up
ORC(s) of the facilities in accordance with 15A NCAC 8G .0201. The ORC shall visit the system
within 24 hours of knowledge of a bypass, spill, or overflow of wastewater from the system, unless
visited by the Back -Up ORC, and shall comply with all other conditions of 15A NCAC 8G .0204.
2. The Permittee shall develop and adhere to a schedule for reviewing all inspection,
maintenance, operational and complaint logs. If the review process results in the identification
of any recurring problem in the wastewater collection system, that can not be resolved in a short
time period, the Permittee shall establish a plan for addressing the problem(s).
3. The Permittee shall develop and adhere to a schedule for testing emergency and standby
equipment.
4. The Permittee shall develop and implement a routine pump station inspection and maintenance
program; which shall include, but not be limited to, the following maintenance activities:
a. Cleaning and removing debris from the pump station structure, outside perimeter, and
wet well;
b. Inspecting and exercising all valves;
c. Inspecting and lubricating pumps and other mechanical equipment according to the
manufacturer's recommendations; and
d. Verifying the proper operation of the alarms, telemetry system and auxiliary equipment.
3 PERMIT NUMBER WQCS00174

5. For each pump station without pump reliability (i.e. simplex pump stations serving more than a
single building or pump stations not capable of pumping at a rate of 2.5 times the average daily
flow rate with the largest pump out of service), at least one fully operational spare pump
capable of pumping peak flow shall be maintained on hand.
6. The Permittee shall maintain on hand at least two percent of the number of pumps installed, but
no less than two pumps, that discharge to a pressure sewer and serve a single building, unless
the Permittee has the ability to purchase and install a replacement pump within 24 hours of first
knowledge of the simplex pump failure or within the storage capacity provided in any sewer line
extension permit.
7. Rights -of -way and/or easements shall be properly maintained to allow accessibility to the
wastewater collection system unless the Permittee can demonstrate the ability to gain
temporary access in an emergency situation where existing land -use conditions do not allow the
establishment and maintenance of permanent access. In this case, the Permittee shall continue
to observe the lines visually, utilize remote inspection methods (e.g. CCTV) and use the
opportunity of drier conditions to perform further inspections and necessary maintenance.
8. The Permittee shall assess cleaning needs, and develop and implement a program for
appropriately cleaning, whether by hydraulic or mechanical methods, all sewer lines. At least 10
percent of the wastewater collection system, selected at the discretion of the ORC, shall be
cleaned each year. Preventative cleaning is not required for sewer lines less than five years old
unless inspection otherwise reveals the need for cleaning or cleaning is required by a sewer line
extension permit.
9. Adequate measures shall be taken to contain and properly dispose of materials associated with
SSOs. The Permittee shall maintain a Response Action Plan that addresses the following
minimum items:
a. Contact phone numbers for 24-hour response, including weekends and holidays;
b. Response time;
c. Equipment list and spare parts inventory;
d. Access to cleaning equipment;
e. Access to construction crews, contractors and/or engineers;
f. Source(s) of emergency funds;
g. Site sanitation and clean up materials; and
h. Post-SSO assessment.
The Permittee shall revise the Response Action Plan (Plan) to include Items (a - h) above
within 90 days of permit issuance. A copy of the revised Plan shall be submitted to the
Asheville Regional Office, Surface Water Protection Section to show compliance with this
condition.
10. The Permittee, or their authorized representative, shall conduct an on -site evaluation for all SSOs
as soon as possible, but no more than two hours after first knowledge of the SSO.
11. In the event of a SSO or blockage within the wastewater collection system, the Permittee shall
restore the system operation, remove visible solids and paper, sanitize any ground area and
restore the surroundings.
III. RECORDS
1. Records shall be maintained to document compliance with Conditions 1(4),11(2) - ll(4), II(7) - ll(8),
IV(3) and V(1) -V(4). Records shall be kept on file for a minimum of three years.
2. The Permittee shall maintain adequate records pertaining to SSOs, and complaints for a
minimum of three years. These records shall include, but are not limited to, the following
information:
4 PERMIT NUMBER WQCS00174

a. Date of SSO or complaint;
b. Volume of wastewater released as a result of the SSO and/or nature of complaint;,
c. Location of the SSO and/or complaint;
d. Estimated duration of the SSO;
e. Individual from the Division who was informed about the SSO and/or complaint, when
applicable;
f. Final destination of the SSO;
g. Corrective actions;
In. Known environmental/human health impacts resulting from the SSO; and
i. How the SSO was discovered.
3. The Permittee shall maintain an up-to-date, accurate, comprehensive map of its wastewater
collection system that also notes the locations where other wastewater collection systems
become tributary. If a comprehensive map of the collection system has not been established, a
rough sketch shall be drawn. The Permittee shall map approximately 10 percent of its existing
collection system each year for the. next ten years, or until complete, whichever is sooner. The
comprehensive map shall include, but is not limited to: pipe size, pipe material, pipe.location,
flow direction, approximate pipe age, number of active service taps, and each pump station
identification, location and capacity.
4. The Permittee shall maintain records of all of the modifications and extensions to the collection
system permitted herein. The Permittee shall maintain a copy of the construction record
drawings and specifications for modifications/extensions to the wastewater collection system for
the life of the modification/extension. Information concerning the extension shall be
incorporated into the map of the wastewater collection system within one year of the
completion of construction. The system description contained within this permit shall be updated
to include this modification/extension information upon permit renewal.
IV. MONITORING AND REPORTING REQUIREMENTS
1. Any monitoring (including, but not necessarily limited to, wastewater flow, groundwater, surface
water, soil or plant tissue analyses) deemed necessary by the Division to ensure surface water
and groundwater protection will be established, and an acceptable sampling and reporting
schedule shall be followed.
2
3
The Permittee shall verbally report to a Division of'Water Quality staff member at the.Asheville
Regional Office, at telephone number 828-296-4500 as soon as possible, but in no case more
than 24 hours following the occurrence or first knowledge of the occurrence of either of the
following:
a. Any SSO and/or spill over 1,000 gallons; or.
b. Any SSO and/or spill, regardless of volume, that reaches surface water.
Voice mail messages or faxed information shall not be considered as the initial verbal report.
SSOs (and other types of spills) occurring outside normal business hours may also be reported to
the Division of Emergency Management at telephone number [phone]'or [phone].
Persons reporting any of the above occurrences shall file a spill report by completing Part I of
Form CS-SSO (or the most current Division approved form), within five days following first
knowledge of the occurrence. This report shall outline the actions taken or proposed to ensure
that the problem does not recur. Per Condition 1(2), Part II of Form CS-SSO (or the most current
Division approved form) can also be completed to show that the SSO was beyond control.
The Permittee shall meet the annual reporting and notification requirements provided in North
Carolina General Statute § 143-215.1 C.
5
PERMIT NUMBER WQCS00174

V. INSPECTIONS
1. The Permittee or the Permittee's designee shall inspect the wastewater collection system
regularly to reduce the risk of malfunctions and deterioration, operator errors, and other issues
that may cause or lead to the release of wastes to the environment, threaten human health or
create nuisance conditions. The Permittee shall keep an inspection log or summary including, at
a minimum, the date and time of inspection, observations made, and any maintenance,
repairs, or corrective actions taken by the Permittee.
2. Pump stations without Supervisory Control and Data Acquisition (SCADA) systems or telemetry
shall be inspected everyday (i.e. 365 days per year). Pump stations equipped with SCADA
systems or telemetry shall be inspected at least once per week.
3. A general observation of the entire collection system shall be performed throughout the course
of every year.
4. Inspections of all high priority lines (i.e. aerial line, sub -waterway crossing, line contacting surface
waters, siphon, line positioned parallel to stream banks that are subject to eroding in such a
manner that may threaten the sewer line, or line designated as high -priority in a permit) shall be
performed at least once per every six month period of time. At the time of permit issuance,. no
high priority lines were identified. New high priority lines installed or identified after permit
issuance are incorporated by reference and subject to this permit condition until permit renewal
where they shall be referenced in writing.
VI. GENERAL CONDITIONS
1. This permit is not transferable. In the event that, the Permittee desires to transfer ownership of the
wastewater collection system or there is a name change of the Permittee, a formal permit
modification request shall be submitted to the Division. The request shall be accompanied by
documentation from the parties involved, and other supporting materials as may be
appropriate. Such request will be considered on its merits and may or may not be approved.
2. Failure to abide by the conditions and limitations contained in this permit may subject the
Permittee to an enforcement action by the Division in accordance with North Carolina General
Statute § 143-215.6A through § 143-215.6C, and a sewer moratorium may be established.
3. The issuance of this permit does not exempt the Permittee from complying with any and all
statutes, rules, regulations, or ordinances that may be imposed by other government agencies
(i.e., local, state, and federal) having jurisdiction, including but not limited to applicable river
buffer rules in 15A NCAC 213 .0200, soil erosion and sedimentation control requirements in 15A
NCAC Chapter 4 and under the Division's General Permit NCGO10000, and any requirements
pertaining to wetlands under 15A NCAC 2B .0200 and 15A NCAC 2H .0500and all applicable
North Carolina Occupational Safety and Health Act health and safety standards.
4. The issuance of this permit does not prohibit the Division from reopening and modifying the
permit, revoking and reissuing the permitor terminating the permit as allowed by the laws, rules,
and regulations contained in 15A NCAC 2H .0200 and North Carolina General Statute §143-215.1
et. seq., or as needed to address changes in federal regulations with respect to the wastewater
collection system.
5. The Permittee shall pay the annual fee within thirty (30) days after being billed by the Division.
Failure to pay the fee accordingly may cause the Division to initiate action to revoke this permit
as specified by 15A NCAC 2H .0205(c) (4).
6. The Permittee shall request renewal of this permit at least six months prior to the expiration of this
permit. Upon receipt of the request, the Commission will review the adequacy of the
wastewater collection system described therein, and if warranted, will extend the permit for a
period of time and under such conditions and limitations, as the Commission may deem
appropriate.,
6 PERMIT NUMBER WQCS00174

7. The Permittee shall notify the Division's Pretreatment, Emergency Response and Collection
Systems Unit in writing at 1617 Mail Service Center, Raleigh, North Carolina 27699-1617 of any
changes to the name and/or address of the responsible party (i.e. mayor, city/town manager)
of the wastewater collection system.
8. Any duly authorized officer, employee, or representative of the Division may, upon presentation
of credentials, enter and inspect any property, premises or place on or related to the collection
system at any reasonable time for the purpose of determining compliance with this permit, may
inspect or copy any records that must be maintained under the terms and conditions of this
permit, and may obtain samples of wastewater, groundwater, surface water, soil, or plant tissue.
Permit issued this the 7th day of December, 2005
NORTH CAROLINA ENVIRONMENTAL MANAGEMENT COMMISSION
nW. Klimek, P.E., Director
Division of Water Quality
by Authority of the Environmental Management Commission
Permit Number WQCS00174
7. PERMIT NUMBER WQCS00174

Michael F. Easley, Governor
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
Alan W. Klimek, P.E., Director
Division of Water Quality
October 6, 2005
Mr. James Highley, Senior- Regional Manager
Carolina Water Service Inc of North Carolina and Carolina Trace Utilities, Inc.
PO Box 240908
Charlotte, NC 28224-0908 . .
Mr. Martin Lashua, Regionaf,Manager
Carolina Water Service Inc of North Carolina and Transylvania Utilities, Inc.
PO Box 240908
Charlotte, NC 28224-0908
Subject: Application Nos. WQCS00227, WQCS00261, WQCS00219, WQCS00174
WQCS00233, WQCS00162, WQCS00217
Additional Information Request
Jackson Utility, Abington, Transylvania S 1r 1.a ul7101 , Hemby Acres
Fairfield Harbour and Carolina Trace Wastewater Collection Systems
Jackson, Forsyth, Transylvania, Avery, Union, Craven and Lee Counties
Dear Mr. Highley and Mr. Lashua:
The Pretreatment, Emergency Response and Collection Systems (PERCS) Unit has conducted a
preliminary review of the subject permit application packages in preparation for issuance of your
system -wide collection system permits. There are some general comments on all of the above permit
applications. Please address the following items no later than November 11, 2005 and note that we are
unable to grant any extension of time on this deadline.
The main purpose of this permit program is to have collection system owners act on a proactive
and preventative basis. In many of the applications, it was indicated that there is no annual
budget and no capital improvement plan. Facilities are replaced/repaired as needed. It is
unclear whether "as needed" is prior to a problem on a routine schedule or only when there is a
problem. While the permit shell is written to require a Capital Improvement Plan for which
municipalities would require annual Board approval and adoption, we can modify the language to
better fit your operation. We have reviewed the type of annual report submitted to the NC Public
Utilities Commission (NCUC), discussed these permit conditions with them related to the entities they
regulate, discussed the Capital Improvement Plan concept with the UNC Institute of Government
for applicability to privately owned utilities, and discussed with other privately owned utilities how
they budget and plan for their collection systems. The NCUC annual report regarding your
customer base, revenues and expenditures does not satisfy the intent of the long term plan
concept. All parties believe that any entity with assets such as a collection system should have a
long term plan to manage those assets. The NCUC suggests that most of their larger regulated
utilities have a 3 - 5 year Capital Expenditures Plan. This plan generally covers all owned systems for
general replacement and upgrades of lines and pumps and has some s stem specific
expenditures. The plan is revised annually. This is the type of plan we expect for the systems owned
by your companies. We will modify the permit condition accordingly and provide a one year
compliance schedule. Note that the Village at Nags Head permit issued June 30, 2005, Brandywine
Bay issued July 1, 2005 and Cabarrus Woods issued June 21, 2005 already contain compliance
schedules for this plan. Cabarrus Woods has the language we propose. Any further wording
suggestions on this permit condition are welcome.
One Pretreatment, Emergency Response and Collection Systems Unit Internet http://h2o.enr.nc.state.us/ndpu
NorthCarohna 1617 Mail Service Center, Raleigh, NC 27699-1617 An Equal Opportunity Action Employer
a jgtmra lff Telephone [phone] Fax [phone]% recycled/10% post -consumer paper

Mr. Highley and Mr. Lashua
October 6, 2005
Page 2 of 2
2. Most of the applications indicated that a grease inspection and enforcement program per
Condition 1(4) is not required. If there are any non-residential connections to your systems that
generate grease such as schools, restaurants, nursing homes, hotels, etc., a program will be
required. Please indicate which of your facilities will be subject to this requirement. We can include
a compliance schedule for this program. Note that some of your active permits already contain
such schedule.
3. The sewer spill policy presented with the applications may not meet the requirements of Condition
II(9). It appears our 2003 guidance policy presenting our new revised reporting form was paired
with our old reporting -form and collection system survey sheets. The current report form is attached.
The Response Action Plan should contain the reporting policy and DENR phone numbers, response
time, cleanup procedures, available equipment, contractor numbers, sources of emergency funds,
and post -assessment procedures. A three month compliance schedule can be included to make
revisions to your plan as already indicated in some of your active permits.
4. Please provide a local collection system contact list for each of these facilities.
5. It is noted that both Fairfield Harbour and Jackson Utility system applications were submitted under
CWS Systems, Inc. The North Carolina Secretary of State Corporations Database says this company
was merged into Carolina Water Service of North Carolina some time ago. Please verify the proper
Permittee for these permits.
Comments from our Regional Offices about these applications are pending at this time. Compliance
inspections may be scheduled for these facilities. Please be aware that you are responsible for meeting
all requirements set forth in North Carolina rules and regulations. Any oversights that occurred in the
review of the subject application package are still the responsibility of the applicant. In addition, any
omissions made in responding to the above items may result in future requests for additional information.
Reference the subject application number when providing the requested information. Two copies of all
revised and/or additional documentation should be signed, dated, and submitted to my attention at
the letterhead address. Please note that failure to provide this additional information on or before the
above requested date may result in issuance of your permit with no compliance schedules.
If you have any questions regarding this request, please do not hesitate to contact me at (919) 733-
5083, extension 371 or via E-mail at [e-mail]. You may also check the future status of
this project online at http://h2o.enr.state.nc.us/bims/Reports/reporfsPermits.htmi. Thank you for your
cooperation.
Sincerely,
K. Marie Doklovic, PE
Environmental Engineer
Cc: Roy Davis, Asheville Regional Office, Surface Water Protection Section
Shannon Langley, Raleigh Regional Office, Surface Water Protection Section
Barbara Sifford, Mooresville Regional Office, Surface Water Protection Section
Ab Braddy, Winston-Salem Regional Office, Surface Water Protection Section
Wayne Bryant, Washington Regional Office, Surface Water Protection Section
Permit Application Files

`o�OF W ATFR pG Michael F. Easley, Governor
William G. Ross Jr., Secretary
=° � North Carolina Department of Environment and Natural Resources
o �r
Alan W. Klimek, P.E., Director
Division of Water Quality
September 27, 2005
MEMORANDUM
TO: Roy Davis
Asheville Regional Office
FROM: Marie Doklovic
*y
PERCS Unit
SUBJECT: Collection System Permit Application
CWS Sugar Mountain Collection System —Avery County
WQCS00174
The subject collection system permit application was received by the central office on September 26, 2005.
The central office would appreciate your help in identifying areas of potential non-compliance and obtaining
compliance schedules for permit issuance. They marked in the application that several items could not be
met with no schedules but also checked they were ready for the permit. So, I'm thinking maybe use the
general compliance schedules for those items and issue the permit. Comments?
Enclosure
Cc: Permit File
Pretreatment, Emergency Response & Collection Systems Unit
1617 Mail Service Center, Raleigh, NC 27699-1617
C n r
s
SEP 2 9 200�
WATER QUALITY SECTION
ASHEVILLE REGIONAL OFFICE_ �U
Internet http://h2o.enr.state.nc.ustndpu
Telephone [phone] Fax [phone]
Telephone [phone]
50% recycled/10% post -consumer paper
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F11—M U
DENR Customer Service Center
An Equal Opportunity Action Employer

vixFib as 1gnrA ® PrdaviviT
Department of Environment and Natural Resources
Division of Water Quality
SYSTEM -WIDE WASTEWATER COLLECTION SYSTEMS
FORM CSA 04105
(THIS FORM AMYBE PHOTOCOPIED FOR USE AS AN ORIGINAL)
Application Number: (to be completed by DWQ)
L GENERAL INFORMATION:
IL
Owner name of the municipality, ublic utility, homeowners association, etc.: Carolina Water Service, Inc. of NC
Authorized si in official's name AND title 15A NCAC-2H :0206 b . Martin Uashua Re �ional Mana" er"- --
Mailing address : PO Box 240908
City: Charlotte
I State: North Carolina
Zip: 28224
Telephone number: 704 525-7990
Facsimile number: 704 525-8174
E-mail: m.'.lashua utilitiesinc-usa.com
County where collections stem is located: Avery
Name, affiliation, and contact information of contact person who can answer questions about the application:
Martin Lashua Regional Manager/Carolina Water Service Inc. of NC/PO Box 240908 Charlotte NC 28224
COLLECTION SYSTEM INFORMATION:
1. Owner and name of wastewater treatment facility(ies) (WWTF) receiving wastewater: Sugar Mountain
2. WWTF permit number(s): NC0022900= iAil
3. Total miles of sewer (approximate):
4. Pump Station Information:
10500 Force Main 25200 Gravity p 2& 2005
Pressure Vacuum
PRC
o Number of simplex pump stations serving the pressure* sewer: _
* Indicate the number of simplex type pump stations serving a low pressure sewer system that are owned/maintained such as in a
residential subdivision. This would not include pump stations that convey larger flows en route to the treatment plant or individual pumps
needed to pump to an adjacent gravity sewer. If simplex stations are listed above, pressure or vacuum mains should be shown in Item II(3).
o Number of duplex or greater pump stations: 6
o Number of simplex stations serving multiple buildings:
5. Attach a list of high priority lines according to the Division's definition known to exist in the collection system (See
Instruction F). Head the list with the system name and include "Attachment A for Condition V(4)". None
6. Attach a copy of your current spill response plan. Attached
7. Attach a copy of your current annual budget and Capital Improvement Plan.
Carolina Water Service Inc of NC is a privately owned public utility regulated bonded and franchised by
the NC Utilities Commission We do not operate from an annual budget and submit all financial data to the
Commission at the end of the year in arrears We do not have a Capital Improvement Plan per se and are
fully solvent to make improvements as needed or required.

III. COLLECTION SYSTEM PERMIT COMPLIANCE QUESTIONS: Please reference the
attached draft permit in answering these questions. Any compliance dates needed will be put
into the permit. For conditions not listed, compliance dates are not typically offered.
Current
If no, Indicate a
Typical
Permit Condition
Compliance?
Compliance
Date
Compliance
Schedule
I(3) - Grease ordinance with legal authority to inspect/enforce
® Yes ❑ No
12 - 18 mo.
I(4) - Grease inspection and enforcement program
❑ Yes M No
Not required
12 - 18 mo.
I(5) - Three to five year Capital Improvement Plan
❑ Yes M No
12 - 18 mo.
I(8) - Pump station identification signs
M Yes ❑ No
3 mo.
I(10) - Functional and congpicuous audible and visual -alarms--
- ® Yes--❑ No-
--- - - —
--3-- 6-mo. -
II(5) - Spare pumps for any station where one pump cannot
handle peak flows alone (in a duplex station, the 2"a pump is
® Yes ❑ No
6 - 9 mo.
the spare if pump reliability is met)
II(7) - Accessible right-of-ways and easements M Yes ❑ No 6 - 12 mo.
II(9) - Spill response plan with Items 9(a - h) M Yes ❑ No 3 mo.
Other comments:
ATTACH ADDITIONAL SHEETS AS NECESSARY
Applicant's Certification:
Note: 1 SA NCAC 2H .0206(b) requires an authorized individual to sign this application form. In the case of
corporations, signature is required by a principal executive officer of at least the level of vice president, or his duly
authorized representative. In the case of a municipal, state, or other public entity, a signature ds required by either a
principal executive officer, ranking elected official or other duly authorized employee. Duly authorized employee's must
Provide proof fi-om the principal executive ofcer or ranking elected official that thev have been authorized to sign this
application Public Works Director's are not authorized to sign this permit application according to the rule unless
delegated
I, Martin Lashua, attest that this application for Sugar Mountain has been reviewed by me and is accurate and complete
to the best of my knowledge. I understand that if all required parts of this application are not completed and that if all
required supporting info ation and attachments are not included, this application package will be returned to me as
incomplete. Note: In c rdance ' NC Ge ral Sta s 143-215.6A and 143-215.6B, any person who knowingly makes
any false statement, re es ntation, or ertifica on in y application shall be guilty of a Class 2 misdemeanor which may
include a fine not toe cee $10,0 0 well a civil a lties up to $25,000 per violation.
Signature: Date: September 23, 2005
Our facility can accept the collection system permit:
❑ as provided in the draft
❑ as provided in the draft with the compliance schedules shown in Section III

of WArFR
Michael F. Easley, Governor
`O=QG
cq 7
William G. Ross Jr., Secretary
—1
North Carolina Department of Environment and Natural Resources
Alan W. Klimek, P.E., Director
Coleen H. Sullins, Deputy Director
Division of Water Quality
August 9, 2004
CERTIFIED MAIL
RE, TURN RECEINUREOUESTED
James Highley egional Manager
Carolina er Service of North Carolina, Inc.
5701 s ark Drive
Gl ;rlotte, North Carolina, 28224
SUBJECT: System -Wide Collection System Permitting for the Sugar Mounta'
Application Number WQCS00174 jv00 ��-j
L"
Dear Mr. Highley:
D E E E
7AU 1 n 2004
WATFS9 QUALITY SECTION
m oll�ti�, ystE,ui ANAL OFFICE
You are hereby notified that in accordance with the North Carolina G.S. 143-215.9B and 15A NCAC 2H .0227, an
application for coverage under a System -Wide Wastewater Collection System Permit for the subject collection system must
be submitted. Upon receipt of this letter, your facility has sixty (60) days to submit the attached application and all
supporting documentation. Failure to submit the application as required may subject your facility to a civil penalty and other
enforcement actions for each day the facility is operated following the due date of the application.
This permit is for the operation and maintenance of your collection system. The person responsible for the wastewater
collection system should review and complete this application and review the permit shell. This application and draft
permit shell are also available electronically on our web site at http://h20.enr.state.nc.us/ndpu/ndpuapps.htrnl. Note
the pre -assigned application number in the subject heading. Please reference this number in any collection system
correspondence, including Sanitary Sewer Overflow (SSO) reporting. This number will become your permit number upon
permit issuance.
The original application signed by an authorized signing official, one copy of the signed application and two copies of any
attachments must be returned to complete the application package (i.e. all application materials submitted in duplicate). The
completed package should be sent to the following address:
North Carolina Division of Water Quality
Non -Discharge Permitting Unit
1617 Mail Service Center
Raleigh, NC 27699-1617
ATTN: M. Doklovic
If you have any questions concerning this letter, please call Marie Doklovic at [phone] extension 371 or E-mail at
[e-mail].
Enclosures
cc: Permit File (w/o encl.)
VA -Is Fvi ereg"'�1L�fface/.�Ierrel�)
S' rely,
forlA an, unek,
Non -Discharge Permitting Unit
1617 Mail Service Center, Raleigh, NC 27699-1617
DENR Customer Service Center
An Equal Opportunity Action Employer
Internet http://h2o.enr.state.nc.us/ndpu
Telephone [phone] Fax [phone]
Telephone [phone]
50% recycled/10% Post -consumer uaner
NCDE1"15

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NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins
Governor Director
SURFACE WATER PROTECTION SECTION
September 13, 2011
Mr. Carl Daniel,
Southeast Regional Manager
Carolina Water Service Inc. of NC
PO Box 240908
Charlotte, NC 28224-0908
Dee Freeman
Secretary
SUBJECT: Collection System Inspection
Sugar Mountain
Permit No: WQCS00174
Avery County
Dear Mr. Daniel:
Enclosed please find a copy of the Collection System Inspection report from the inspection
conducted on September 8, 2011. The facility was found to be in compliance with permit
WQCS00174.
Please refer to the enclosed inspection report for additional observations and comments.
If you or your staff should have any questions, please call me at 828-296-4662.
Sincerely,
Wanda P. Frazier
Environmental Specialist
Enclosure
cc: Rex Woody, ORC
Central Files
Aahwlte esa
S:\SWPWvery\Collection Systems\Sugar Mountain Collection System\CEI 9-8-11.doc
SURFACE WATER PROTECTION—ASHEVILLE REGIONAL OFFICE
Location: 2090 U.S. Highway 70, Swannanoa, NC 28778 NoorthCarolina
Phone: [phone] Fax: [phone] Customer Service: 1-877-623-6748 �1%tatrglft,�
Internet: www.ncwateroualitv.ora

Permit: WQCS00174
SOC:
County: Avery
Region: Asheville
Compliance Inspection Report
Effective: 12/07/05 Expiration: 11/30/13 Owner: Carolina Water Service Inc Of NC
Effective: Expiration: Facility: Sugar Mountain Collection System
PO DrawerQ40908
Contact Person: Carl Daniel
Directions to Facility:
System Classifications: CS2, CSNC,
Primary ORC: Rex Robert Woody
Secondary ORC(s):
On -Site Representative(s):
Title: Vice President
Certification: 989174
Charlotte NC 28224
Phone: [phone]
Phone: [phone]
Related Permits:
NC0022900 Carolina Water Service Inc Of NC - Sugar Mountain WWTP
Inspection Date: 09/08/2011 Entry Time: 12:45 PM Exit Time: 04:30 PM
Primary Inspector: Wanda P Frazier Phone: [phone]
Secondary Inspectors):
Ext.4662
Reason for Inspection: Routine Inspection Type: Collection System Inspect Non Sampling
Permit Inspection Type: Collection system management and operation
Facility Status: ■ Compliant ❑ Not Compliant
Queston.Areas
Miscellaneous Questions Performance Standards Operation & Maint Reqmts Records
■ Monitoring & Rpting ■ Inspections Pump Station
Reqmts
(See attachment summary)
Page: 1

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 09108/2011 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
Inspection Summary:
Collection System: WQCS00174 (holistic)
The collection system consists of 1355 homes (seasonal population) and serves the village of
Sugar Mountain.
The total linear feet of sewer is — 6.76 miles.
There are 1.99 miles of 1.5 — 6-inch diameter force main; and 4.77 miles of 8-inch diameter
gravity sewer.
The service lines are made of ductile iron (DIP), PVC and Thrust 0 collar/wall pipe.
On 9-8-2010, — 3100 feet were cleaned during the annual cleaning.
The next scheduled cleaning event is 9-12-2011.
There haven't been any SSOs from the collection system in 4 years.
There are eight lift stations.
#1. Grandfather Center — 25 HP (180 gpd) duplex submersible pumps, with dual high water alarms and
(Sensophone Express) telemetry.
#2. Linville Ridge — 29 HP duplex submersible pumps, with dual high water alarms and (Sensophone
Express) telemetry.
#3. Blue Ridge Village — 15 HP duplex submersible pumps, with dual high water alarms and (Sensophone
Express) telemetry.
#4. Misty Woods — 2 HP duplex submersible pumps, with dual high water alarms and (Sensophone Express)
telemetry.
#5. Life Care Center— 5 HP duplex submersible pumps, with dual high water alarms and (Sensophone
Express) telemetry.
#6. Influent Lift station — 20 HP duplex pumps, with dual high water alarms and (Sensophone Express)
telemetry.
#7. The Reserve — 2 HP duplex submersible pumps, with dual high water alarms, (Sensophone Express)
telemetry and diesel emergency generator.
# 8. Sugar Pointe — 30 HP duplex submersible pumps, with dual high water alarms and (Sensophone
Express) telemetry and diesel emergency generator.
Emergency generators: There are three portable diesel emergency generators (two 60 KW and one
100 KW), which are tested weekly by CWS personnel and serviced and maintained twice a year by
Carolina Energy.
CWS appears to be doing an excellent job of operating and maintaining the sewer collection system.
Page: 2

Permit:. WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 09/08/2011 Inspection Type: Collection System. Inspect Non Sampling Reason for Visit: Routine
Performance Standards Yes No NA NE
Is Public Education Program for grease established and documented? ■ 0
What educational tools are used?
The "How to prevent FOGs. from damaging your home and environment brochure is mailed to — 1400
residents. Suggestion: Reference to the company's web site (www.uiwater.com) could easily be made on all
monthly water and sewer bills and insertion of the FOG brochure under the "Education" tab would give all
customers instant access to FOG information.
Is Sewer Use Ordinance/Legal Authority available?
Does it appear that the Sewer Use Ordinance is enforced?
Is Grease Trap Ordinance available?
Is Septic Tank Ordinance available (as applicable, i.e. annexation)
List enforcement actions by permittee, if any, in the last 12 months
Has an acceptable Capital Improvement Plan (CIP) been implemented?
Does CIP address short term needs and long term \"master plan\" concepts?
Does CIP cover three to five year period?
Does CIP include Goal Statement?
Does CIP include description of project area?
Does CIP include description of existing facilities?
Does CIP include known deficiencies?
Does CIP include forecasted future needs?
Is CIP designated only for wastewater collection and treatment?
Approximate capital improvement budget for collection system?
Total annual revenue for wastewater collection and treatment?
CIP Comments
Carolina Water Service, Inc. of North Carolina (Utilities Inc.) is the owner and operator of the Sugar
Mountain Public Utility System in the village of Sugar Mountain, and is regulated by the NC Utilities
Commission, which does not require a Sewer Use Ordinance or Capital Improvements Plan.
Is system free of known points of bypass?
If no, describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations?
# Does the sign include:
Instructions for notification?
Pump station identifier?
■n❑■
■000
■ ❑ 0 ❑
Page: 3

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 09/08/2011 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
24-hour contact numbers ■ ❑ n n
If no, list deficient pump stations
# Do ALL pump stations have an "auto polling" feature/SCADA? ❑ ❑ ❑ ❑
Number of pump stations 7
Number of pump stations that have SCADA 0
Number of pump stations that have simple telemetry 7
Number of pump stations that have only audible and visual alarms 0
Number of pump stations that do not meet permit requirements 0
# Does the permittee have a root control program? ❑ ❑ ■ ❑
# If yes, date implemented?
Describe:
There are no orangeburg pipes or issues with roots.
Approximately 3100 feet of sewer were vacuumed, jetted and cleaned on 9-8-10 by Roy & Aaron Ewing.
Other areas are addressed as needed.
The next scheduled cleaning will be 9-12-2011 and will include a minimum of — 3600 feet or sewer.
Comment:
Inspections
Yes
No
NA NE
Are maintenance records for sewer lines available?
■
Cl
❑ ❑
Are records available that document pump station inspections?
■
❑
❑ ❑
Are, SCADA,_or telemetry equipped pump stations inspected at least once a week?
n
Q .
Are non-SCADA/telemetry equipped pump stations inspected every day?
❑
❑
■ ❑
Are records available that document citizen complaints?
■
❑
❑ ❑
# Do you have a system to conduct an annual observation of entire system?
■
❑
❑ ❑
# Has there been an observation of remote areas in the last year?
■
n
❑ ❑
Are records available that document inspections of high -priority lines?
■
❑
❑ ❑
Has there been visual inspections of high -priority lines in last six months?
■
❑
❑ ❑
Comment: All pump stations are inspected three times per week.
Customers are referred to a CWS toll -free phone number for inquiries, complaints and
problems and are dispatched to the appropriate personnel for resolution.
Operation & Maintenance Requirements Yes No NA NE
Are all log books available? ■ ❑ 0 ❑
Does supervisor review all log books on a regular basis? ■ ❑ ❑ ❑
Does the supervisor'have plans to address documented short-term problem areas? ❑ ❑ ■ ❑
Page: 4

Permit: WQCS00174 Owner - Facility:. Carolina Water Service Inc Of NC
Inspection Date: 09/08/2011 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
What is the schedule for reviewing inspection, maintenance, & operations logs and problem areas?
A review of records is performed a minimum of twice per year.
Are maintenance records for equipment available?
Is a schedule maintained for testing emergency/standby equipment?
What is the schedule for testing emergency/standby equipment?
Do pump station logs include:
Inside and outside cleaning and debris removal?
Inspecting and exercising all valves?
Inspecting and lubricating pumps and other equipment?
Inspecting alarms, telemetry and auxiliary equipment?
Is there at least one spare pump for each pump station w/o pump reliability?
Are maintenance records for right-of-ways available?
Are right-of-ways currently accessible in the event of an emergency?
Are system cleaning records available?
Has at least 10% of system been cleaned annually?
What areas are scheduled for cleaning in the next 12 months?
The sewer lines around the golf course (and near the WWTP) are. scheduled for cleaning 9-12-2011.
Hunter Tree Service cleared — 2 miles of right-of-ways.
Is a Spill Response Action Plan available?
Does the plan include:
24-hour contact numbers
Response time
Equipment list.and spare parts inventory
Access to cleaning equipment
Access to construction crews, contractors, and/or engineers
Source of emergency funds
Site sanitation and cleanup materials
Post-overflow/spill assessment
Is a Spill Response Action Plan available for all personnel?
Is the spare parts inventory adequate?
■❑❑❑
■❑❑❑
weekly
Page: 5

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 09/08/2011 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
Comment: The Spill Response Action Plan needs to be amended to include the
24-hour verbal notification to DWQ (between steps 7 & 8).
A new spare pump is stored at the WWTP for the main lift station. All other lift stations
have duplex submersible pumps. CWS has three portable diesel emergency generators
(two 60 KW and one 100 KW), which are tested weekly. Two lift stations (the Reserve
& Sugar Pointe) have permanent diesel emergency generators. CWS stocks Fernco
couplings and pipe for repairs.
Records
Yes
No NA
NE
Are adequate records of all SSOs, spills and complaints available?
■
n n
n
Are records of SSOs that are under the reportable threshold available?
■
n n
n
Do spill records indicate repeated overflows (2 or more in 12 months) at same location?
❑
n ■
Cl
If yes, is there a corrective action plan?
Cl
❑ ❑
❑
Is a map of the system available?
■
n ❑
Does the map include:
Pipe sizes
®❑
n
n
Pipe materials
n
n ®
n
Pipe location
®
n ❑
❑
Flow direction
■
n n
n
Approximate pipe age
n
n n
■
Number of service taps
■
n n
n
Pump stations and capacity
®
n Cl
n
If no, what percent is complete?
List any modifications and extensions that need to be added to the map
The Reserve at Sugar Mountain, Sugar Pointe and Blue Ridge Village III / Festiva (WQ0035352 issued
May 11, 2011) sewer extensions need to be added to the collection system. In addition, it is recommended
that GIS software, mapping and database be made available to the staff. Mike Goliber (Davis, Martin &
Powell) did the GIS mapping. The oldest sewer lines were constructed in 1969.
# Does the permiftee have a copy of their permit? ■ n n ❑
Comment:
Monitoring and Reporting Requirements
Yes
No NA
NE
Are copies of required press releases and distribution lists available?
■
n ❑
n
Are public notices and proof of publication available?
■
n n
n
# Is an annual report being prepared in accordance with G.S. 143-215.1C?
■
n n
n
# Is permiftee compliant with all compliance schedules in the permits?
Cl
n ■
❑
Page: 6

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 09/08/2011 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
If no, which one(s)?
Comment: The Avery Post and Avery Journal -Times publish press releases and public
notices. There have not been any reportable SSOs in the past 4 years. The 2010
System Performance Annual Report (SPAR) was received by the Division 2-17-2011.
The 2011 SPAR is due March 1, 2012.
# 3 - Blue Ridge Village (Hwy 194)
Pump Station
Yes No
NA NE.
Pump station type
Duplex
Are pump station logs available?
■ ❑
❑ ❑
Is it accessible in all weather conditions?
■ ❑
❑ ❑
# Is general housekeeping acceptable?
■ ❑
❑ 13
Are all pumps present?
■ ❑
❑ ❑
Are all pumps operable?
■ ❑
❑ ❑
Are wet wells free of excessive debris?
■ ❑
❑ ❑
Are upstream manholes free of excessive debris/signs of overflow?
■ ❑
❑ ❑
Are floats/controls for pumps/alarms operable?
■ ❑
n n
Is "auto polling" feature/SCADA present?
❑ ❑
■ ❑
Is "auto polling" feature/SCADA operational?
❑ ❑
■ ❑
Is simple telemetry present?
■ ❑
❑ ❑
Is simple telemetry operational?
■ ❑
❑ ❑
Are audio and visual alarms present?
■ ❑
❑ ❑
Are audio and visual alarms operable?
■ ❑
❑ ❑
Is the Pump station inspected as required?
■ ❑
❑ ❑
Are backflow devices in place?
■ ❑
❑ ❑
Are backflow devices operable?
■ ❑
❑ ❑
Are air relief valves in place?
❑ ❑
■ ❑
Are air relief valves operable?
Q n
■ ❑
# Is an emergency generator available?
❑ ❑
■ ❑
Can the emergency generator run the pumps?
❑ ❑
■ ❑
Is the pump station equipped for quick hook-up?
0 ❑
■ ❑
Is the generator operable?
❑ ❑
■ ❑
Page: 7

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 09/08/2011 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
# Is fuel in tank and sufficient? n Cl ■
Is the generator inspected according to their schedule? ❑ ❑ ■
Is a 24-hour notification sign posted? ■ ❑ ❑
Does it include:
Instructions for notification?
M
0
Pump station identifier?
■
n
n
n
Emergency phone number
■
n
Cl
n
Is public access limited?
■
n
n
n
Is pump station free of overflow piping?
■
n
n
n
Is the pump station free of signs of overflow?
■
fl
n
Are run times comparable for multiple pumps? yes
Comment:
# 8 - Sugar Pointe Subdivision
Pump Station
Yes
No
NA
NE
Pump station type
Duplex
Are pump station logs available?
■
n
n
n
Is it accessible in all weather conditions?
■
❑
Q
n
# Is general housekeeping acceptable?
■
n
n
n
Are all pumps present?
n
n
n
Are all pumps operable?
■
n
n
n
Are wet wells free of excessive debris?
■
n
n
n
Are upstream manholes free of excessive debris/signs of overflow?
■
n
n
n
Are floats/controls for pumps/alarms operable?
■
n
0
n
Is "auto polling" feature/SCADA present?
❑
❑
■
Is "auto polling" feature/SCADA operational?
0
(_I
■
Is simple telemetry present?
■
0
❑
C1
Is simple telemetry operational?
■
n
n
n
Are audio and visual alarms present?
■
n
n
❑
Are audio and visual alarms operable?
■
Q
❑
Q
Is the Pump station inspected as required?
■
0
0
f_l
Page: 8

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 09/08/2011 Inspection Type: Collection System Inspect Non Sampling
Reason for Visit: Routine
Are backflow devices in place?
■
n
Cl
n
Are backflow devices operable?
■
n
n
n
Are air relief valves in place?
n
0
■
n
Are air relief valves operable?
n
Cl
■
n
# Is an emergency generator available?
■
n
n
n
Can the emergency generator run the pumps?
■
n
n
n
Is the pump station equipped for quick hook-up?
■
n
n
I]
Is the generator operable?
■
n
n
fl
# Is fuel in tank and sufficient?
■
Is the generator inspected according to their schedule?
■
❑
n
Cl
Is a 24-hour notification sign posted?
■
n
n
n
Does it include:
Instructions for notification?
■
n
n
n
Pump station identifier?
■
n
Cl
.n
Emergency phone number
■
n
n
n
Is public access limited?
■
n
n
n
Is pump station free of overflow piping?
■
0
n
n
Is the pump station free of signs of overflow?
■
n
n
n
Are run times comparable for multiple pumps?
yes
Comment:
Page: 9

Submit by Email Pnn orrri
I. General Information
Facility/System Name Sugar Mountain T County
Service Area Includes: All areas within Village of Sugar Mountain boundaries
Responsible Party: Carolina Water Service, Inc. of NC
Contact Name and Phone #: Area Manager - Rex Woody 800-525-7990
Applicable Permit(s): NC0022900 / WQE500174_
NCO022900: The operation of a 0.5 MGD wastewater treatment plant consisting of extended aeration
Description of plants, clarifier, sludge holding, disinfection, and dechlorination equipment.
Collection System or WQCS00174: The wastewater collection system consists of, at the time of permit issuance, approximately
Treatment Process: 4.77 miles of gravity sewer, approximately 1.99 miles of force main, 8 duplex pump stations, and all
associated piping, valves, and appurtenances.g��,,„����
w
t;y r x
II. Performance
Overall Summary of System Performance for Calendar Year: 2011^;FHAD 0
d
.. e
WATER QUALITY SECTION
Si- ASHEVILLE REGIONAL OFFICE
_ k"l+.'x'SrkUr� Biel laa:,{3
e wastewater treatment plant consistently met all permitted discharge limitations during the year.
collection system consistently met all permit limitations during the year.

The following lists any violations of iit conditions or environmental regulations t nay have occurred during the year. If a
violation is listed, a description of ai , own environmental impact including the corrective measures taken is included.
January
No violations/deficiencies noted.
February .
777No violations/deficiencies noted.
March
No violations/deficiencies noted.
April
No violations/deficiencies noted.
May
No violations/deficiencies noted.
June
No violations/deficiencies noted.
July
No violations/deficiencies noted.
August
No violations/deficiencies noted.
September
No violations/deficiencies noted.
October
No violations/deficiencies noted.
November
No violations/deficiencies noted.
`December
No violations/deficiencies noted.
III. Notification
Customers will be notified of the availability of this report with a message on their bills and copies
will be provided upon request.
IV. Certification
I hereby certify that the informati
best of my knowledge. 6
Signature
contained in this r- port is accurate and complete to the
Date F--, -f
Printed Name 'Martin Lashua Title: Regional Director

PrinQi,F
,.. UffiffiEs, Inc.®
Wastewater Treatment and Collection
Performance Annual Report
I. General Information
Facility/System Name Sugar Mountain ; County Avery j
Service Area Includes:
All areas within Village of Sugar Mountain boundaries
Responsible Party: . Carolina Water Service, Inc. of NC ?
i
Contact Name and
Phone #:
Area Manager- Rex Woody 800-525-7990
Applicable Permit(s): NC0022900X: HU4k-@0,
- ---
NC0022900: The operation of a 0.5 MGD wastewater treatment plant consisting of extended aeration
Description of plants, clarifier, sludge holding, disinfection, and dechlorination equipment.
Collection System WQCS00174: The wastewater collection system consists of, at the time of permit issuance, approximately
Treatment Process:: 4.77 miles of gravity sewer, approximately 1.99 miles of force main, 8 duplex pump stations, and all
associated piping, valves, and appurtenances.
II. Performance
Overall Summary of System Performance for Calendar Year: 2010
L
The wastewater treatment plant had one exceedance of the permitted discharge limitations.
The collection system consistently met permit limitations during the year.
7Ap9 Mi9 '1 €rEvli�'�il
. 6 i,
WATER;Q AL.11l' SECTIC,
i

The following lists any violations of �,--dit conditions or environmental regulations than nq have occurred during the year. If a
violation is listed, a description of any known environmental impact including the corrective measures taken is included.
January
No violations/deficiencies noted.
February
No violations/deficiencies noted.
March
No violations/cleficiencies noted.
April
A violation was issued for the limitation exceeclance of toxicity. Additional samples were collected to enable this;
parameter to return to compliance. No known environmental impact.
May
No viol ations/deficiencies noted.
June
No violations/deficiencies noted.
July
No violations/deficiencies noted.
August
No violations/deficiencies noted.
September
No viol ations/deficiencies noted.
October-
No violations/deficiencies noted.
November
December
No violations/deficiencies noted.
No violations/deficiencies noted.
- -------------- - ----- ---
III. Notification
Customers will be notified of the availability of this report with a message on their bills and copies
will be provided upon.request.
IV. Certification
I hereby certify that the informa on co tained in report is accurate and complete to the
best of my knowledge.
Signature Date
Printed Name Martin Lashua Title: Regional Director

,4,­ (AF I
Utilities, Inc'
Wastewater
�J �l E E B 2 6 2009 _l
VdATER QUALITY
i L 3E"TiON
RJNLOF ETr"6atmn_-
-
Performance Ann
I. General Information
Facility/System Name:
Service Area Includes:
Sugar Mountain P C:o�unty:Aver- 131�'A I`N k-rl
All areas within Village of Sugar Mountain boundaries
Responsible Entity: Carolina Water Service, Inc. of NC
Contact Name/Phone #: Area Manager Rex Woody 800-525-7990
Applicable Permit(s): Permit Numbers NCO022900 /�C�� S *
JWZX
Description of Collection System or Treatment Process:
NCO022900: The operation of a 0.5 MGD wastewater treatment plant consisting of extended
aeration plants, clarifier, sludge holding, disinfection, and dechlorination equipment.
WQCS00174: The wastewater collection system -consists of, at the time of permit issuance,
approximately 4.77 miles of gravity sewer, approximately 1.99 miles of force main, 6 duplex
pump stations, and all associated piping, valves, and appurtenances.
II. Performance
Overall Summary of System Performance for Calendar Year 2008:
The wastewater treatment plant consistently met permitted discharge limitations during the year.
The collection system consistently met permit limitations during the year.
The following lists any violations of permit conditions or environmental
regulations that may have occurred during the year. If a violation is listed,
a description of any known environmental impact including the corrective
measures taken is included.
Sugar Mountain Annual Sewer Performance Report'2008 Page 1

January
No violations/deficiencies noted.
February
No violations/deficiencies noted.
March
No violations/deficiencies noted.
April
No violations/deficiencies noted.
May
No violations/deficiencies noted.
June
No violations/deficiencies noted.
July
No violations/deficiencies noted..
August
No violations/deficiencies noted.
September
No violations/deficiencies noted.
October
No violations/deficiencies noted.
November
No violations/deficiencies noted.
December
No violations/deficiencies noted.
III. Notification
Customers will be notified of the availability of this report with a message on
their bills and copies will be provided upon request.
IV. , Certification
I hereby certify that the information contained in this report is accurate and
complete the st o my owledge.
February 6, 2009
Signature of Responsible Person Date
Martin Lashua Regional Director
Printed Name Title
Sugar Mountain Annual Sewer Performance Report 2008 Page 2

� of
IN 5 a 1
�CutilitiEs-'
Inc.-
Date: October 30, 2007
Subject: Compliance Evaluation Inspection
Wastewater Collection System
Carolina Water Service
Sugar Mountain
Permit Number WQCS00174
Avery County
Dear Mr. Davis
� s
OCT 3 1 2007
,C
WATER QUALITY SECTION
ASHEV1LLE. REG!Oi IAL OFFICE
In Response to the 2 items that you mentioned in your inspection letter dated October 12, 2007. 1 offer the following comments.
I have talked with our engineer, Davis Martin & Powell (Mike Goliber) about software that would be needed to view and make
changes on the system map that they prepared for the Sugar Mountain collection system. Mike is looking into it for me and we
will consider this for future consideration as our budget allows.
A 24 — hour notification sign has been posted again at lift station # 1, The Grandfather Center. The sign was lost during
construction and the operator failed to notice that the sign was missing, for that I apologize.
Sincerely,
Rex Woody
A6r—)Oc
Area Manager
CC: Martin Lashua
Mart Armentrout
a usfires, Inc. company Carolina Water Service, Inc. of North Carolina
P.O. Box 337 # Banner Elk, NC 28604 # P: 828-8S5011 0 F: 828.898-6962
250 Dell Rd. # Banner Elk, NC 28604 # www.uiwater.com

1 F W A
Michael F. Easley, Governor
mod`, ✓
���
J William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
5
Coleen H. Sullins, Director
�>
Division of Water Quality
c01
October
12, 2007 .
Mr. Martin Lashua, Regional Manager
Carolina Water. Service, Inc. of North Carolina
Post Office Box 240908
Charlotte, North Carolina 28224
Subject: Compliance Evaluation Inspection
Wastewater Collection System
Carolina Water Service
Sugar Mountain
Permit Number WQCS00174
Avery County
Dear Mr. Lashua:
Attached is the report resulting from the Sugar Mountain wastewater collection system
Compliance Evaluation Inspection which, I conducted on October 10, 2007. Carolina Water
Services staff at Sugar Mountain are doing a good job of caring for the wastewater collection
system. .
Davis, Martin & Powell have prepared an excellent map of the collection system. I am told
that manhole locations were established by GPS as a part of the mapping process and that
your consulting engineer has this information in computer. Given that only paper maps are
available at Sugar Mountain I suggest that you purchase software which would allow GIS
mapping -at Sugar-Mountain-phis-would-allow-read-y-u-pdat-ing-and the-creation-of-afttional
layers to fully meet the mapping requirements of your collection system permit.
_=-- Please--do-not hesitate -to -call me -at 828--2964659--should you -have-need-to discuss this
inspection.
Sincerely,
-49 0 �Q �
Roy M. Davis
Environmental Engineer
Attachment
Xc: Rex Woody, CSORC
PERCS Unit
North Carolina Division of Water Quality 2090 U.S. Highway 70 Swannanoa, NC 28778 Phone [phone]
Customer Service
Internet: www.ncwaterquality.org FAX [phone]
An Equal Opportunity/Affirmative Action Employer — 50% Recycled/10% Post Consumer Paper
NonithCarolina
NaturallrY
1-877-623-6748

Compliance Inspection Report
Permit: WQCS00174 Effective: 12/07/05 Expiration: 11/30/10 Owner: Carolina Water Service Inc Of NC
SOC: Effective: Expiration: Facility: Sugar Mountain Collection System
County: Avery PO-Drawer-2-40908
Region: Asheville
Charlotte NC 28224
Contact Person: Carl Daniel Title: Phone: [phone]
Directions to Facility:
System Classifications:
Primary ORC: Certification: Phone:
Secondary ORC(s):
On -Site Representative(s):
Related Permits:
NC0022900 Carolina Water Service Inc Of NC - Sugar Mountain WWTP
Inspection Date: 10/10/2007 Entry Time: 09:00 AM Exit Time: 11:30 AM
Primary Inspector: Roy M Davis Phone: [phone]
Secondary Inspector(s): Ext.4659
Reason for Inspection: Routine Inspection Type: Compliance Evaluation
Permit Inspection Type: Collection system management and operation
Facility Status: ■ Compliant ❑ Not Compliant
Question Areas:
® Miscellaneous Questions Performance Standards ® Operation & Maint Reqmts ® Records
® Monitoring & Rpting ® Inspections ® Pump Station Manhole
-- --- Regmts - - - - - -- -- - --- - -_. - - - -- - -------- -
Lines
(See attachment summary)
Page: 1

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 10/10/2007 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Inspection Summary:
Carofma Water Services staffaSugar Mountain are doing a gaud-job-of-caririg-for-the-wastewater-collection-system—
Sugar Mountain has decent paper mapping. Manhole locations were established by GPS for purposes of preparing the
existing map. Consulting engineer has this information in computer. I suggest that CWS purchase and make available to
Sugar Mountain soft ware which would allow GIS mapping at Sugar Mountain.
Page: 2

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 10/10/2007 Inspection Type: Compliance Evaluation
Reason for Visit: Routine
Performance Standards
Yes
No
NA
NE
Is Public Education Program for grease established and documented?
®
R-n-n
What educational tools are used?
Inserts in water and sewer bill.
Is Sewer Use Ordinance/Legal Authority available?
n
n
®
n
Does it appear that the Sewer Use Ordinance is enforced?
❑
n
®
n
Is Grease Trap Ordinance available?
n
n
C
❑
Is Septic Tank Ordinance available (as applicable, i.e. annexation)
n
n
n
List enforcement actions by permittee, if any, in the last 12 months
None
Has an acceptable Capital Improvement Plan (CIP) been implemented?
n
®
n
n
Does CIP address short term needs and long term \"master plan\" concepts?
n
®n
n
Does CIP cover three to five year period?,
n
a
n
n
Does CIP include Goal Statement?
n
®n
n
Does CIP include description of project area?
n
®n
n
Does CIP include description of existing facilities?
n
❑
Cl
Does CIP include known deficiencies?
n
®❑
❑
Does CIP include forecasted future needs?
n
n
n
Is CIP designated only for wastewater collection and treatment?
Approximate capital improvement budget for collection system?
$40,000.00
Total annual revenue for wastewater collection and treatment?
$.00
- --- -- ------------ — - --------------
CIP-Comments
Sugar Mountain has a generator on CWS's Capital Improvements List for 2007-2008.
Is system free of known points of bypass?
®
n
n
n
If no, describe type of bypass and location
NA
Is a 24-hour notification sign posted at ALL pump stations?
❑
®❑
n
# Does the sign include
Instructions for notification? ® n n n
Pump station identifier? ® n n n
24-hour contact numbers ®n n n
If no, list deficient pump stations
# 1, (Grandfather Center) fence has been recently replaced.
Page: 3

Permit: WOCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 10/1012007 Inspection Type: Compliance Evaluation Reason for Visit: Routine
# Do ALL pump stations have an "auto polling" feature/SCADA? fl ® ❑ fl
Number of pump stations 6
Number of pump stations that have SCADA 0
Number of pump stations that have simple telemetry 6
Number of pump stations that have only audible and visual alarms .0
Number of pump stations that do not meet permit requirements 0
# Does the permittee have a root control program? ❑ ®❑
# If yes, date implemented?
Describe:
NA
Comment: NA
Inspections
Yes
No
NA
NE
Are maintenance records for sewer lines available?
®n
n
n
Are records available that document pump station inspections?
®n
n
n
Are SCADA or telemetry equipped pump stations inspected at least once a week?
®n
n
n
Are non-SCADA/telemetry equipped pump stations inspected every day?
n
n
®
n
Are records available that document citizen complaints?
®
n
n
n
# Do you have a system to conduct an annual observation of entire system?
■
n
n
n
# Has there been an observation of remote areas in the last year?
®n
n
n
Are records available that document inspections of high -priority lines?
®
—
—
—
-----Has- there been -visual -inspections of -high -priority -lines in last -six -months? -__--_--_-._.-®n__Q
Comment:
Operation & Maintenance Requirements
Yes
No
NA
NE
Are all log books available?
®
n
n
n
Does supervisor review all log books on a regular basis? ® ❑
Does the supervisor have plans to address documented short-term problem areas? ®❑
What is the schedule for reviewing inspection, maintenance, & operations logs and problem areas?
As needed..
Are maintenance records for equipment available? ® ❑ ❑
Is a schedule maintained for testing emergency/standby equipment? ® ❑
What is the schedule for testing emergency/standby equipment? Monthly
Page: 4

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 10/10/2007 Inspection Type: Compliance Evaluation
Reason for Visit: Routine
Do pump station logs include:
Inside and outside cleaning and debris removal?
n
n
®
n
Inspecting and exercising all valves?
®n
n
n
Inspecting and lubricating pumps and other equipment?
®
n
n
n
Inspecting alarms, telemetry and auxiliary equipment?
®
n
n
n
Is there at least one spare pump for each pump station w/o pump reliability?
n
n
n
n
Are maintenance records for right-of-ways available?
®n
n
n
Are right-of-ways currently accessible in the event of an emergency?
n
n
n
Are system cleaning records available?
n
n
n
Has at least 10% of system been cleaned annually?
®
❑
n
n
What areas are scheduled for cleaning in the next 12 months?
Is a Spill Response Action Plan available? ® n n n
Does the plan include:
24-hour contact numbers
®
n
n n
Response time
®
n
n n
Equipment list and spare parts inventory
®
❑
n n
Access to cleaning equipment
®n
n n
Access to construction crews, contractors, and/or engineers
®
n
n n
Source of emergency funds
cleanup materials--
Post-overflow/spill assessment
Is a Spill Response Action Plan available for all personnel?
Is the spare parts inventory adequate?
Comment: NA
Are adequate records of all SSOs, spills and complaints available?
Are records of SSOs that are under the reportable threshold available?
Do spill records indicate repeated overflows (2 or more in 12 months) at same location?
If yes, is there a corrective action plan?
Is a map of the system available?
Page: 5

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 10/10/2007 Inspection Type: Compliance Evaluation
Reason for Visit: Routine
Does the map include:
Pipe sizes
®
n
❑
n
Pipe materials
n
®n
n
®
rl
n
Q
Pipe location
n
n
n
Flow direction
Approximate pipe age
n
■
n
n
Number of service taps
®
n
n
n
Pump stations and capacity
n
■
n
n
If no, what percent is complete?
70
List any modifications and extensions that need to be added to the map
Sggest purchase of software that would allow GIS mapping at Sugar Mountain.
# Does the permittee have a copy of their permit?
e
n
n
n
Comment: NA
Monitoring and Reporting Requirements
Yes
No
NA
NE
Are copies of required press releases and distribution lists available?
n
n
■
Are public notices and proof of publication available?
❑
❑
00
# Is an annual report being prepared in accordance with G.S. 143-215.1 C?
❑
fl
n
■
# Is permittee compliant with all compliance schedules in the permits?'
n
n
If no, which one(s)?
Comment:
__-- ----- -- -- # 1-- Grandfather -Center;-NC-Highway-105 ---------------------------------- --
Pump Station
Yes
No
NA
NE
Duplex
Pump station type
Are pump station logs available?
®
❑
❑
n
Is it accessible in all weather conditions?
®n
❑
n
# Is general housekeeping acceptable?
■
❑
❑
❑
Are all pumps present?
®
n
n
n
Are all pumps operable?
®❑
❑
❑
Are wet wells free of excessive debris?
m
n
n
n
Are upstream manholes free of excessive debris/signs of overflow?
■
n
n
n
Page:

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 10/10/2007 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Are floats/controls for pumps/alarms operable?
n
n
n
Is "auto polling" feature/SCADA present?
Is "auto polling" feature/SCADA operational?
n
Is simple telemetry present?
®❑
❑
❑
Is simple telemetry operational?
®
n
n
n
Are audio and visual alarms present?
■
❑
n
❑
Are audio and visual alarms operable?
■
n
❑
Is the Pump station inspected as required?
■
n
n
n
Are backflow devices in place?
®
n
n
n
Are backflow devices operable?
®❑
n
❑
Are air relief valves in place?
❑
n
n
Are air relief valves operable?
❑
# Is an emergency generator available?
n
n
n
Can the emergency generator run the pumps?
®
n
n
n
Is the pump station equipped for quick hook-up?
®n
n
n
Is the generator operable?
®n
n
n
# Is fuel in tank and sufficient?
n
❑
❑
Is the generator inspected according to their schedule?
®
❑
Is a - our notification sign pose
n-®-n
n
Does it include:
Instructions for notification?
—
®
—
Pump station identifier?
n
®
n
n
Emergency phone number
n
®n
n
Is public access limited? ®❑ ❑ n
Is pump station free of overflow piping? ®n n n
Is the pump station free of signs of overflow? ® n n n
Are run times comparable for multiple pumps? NE
Comment: Existing high water alarm buzzer should be replaced with buzzer capable
of making a decent noise. Emergency notification sign removed when fence was
removed for construction access. Good station.
#2 - Linville Ridge, NC Highway 184
Page: 7

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 10/1012007 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Pump Station Yes No NA NE
Pump station type — Duplex
Are pump station logs available?
■
n
n
n
Is it accessible in all weather conditions?
®n
n
n
# Is general housekeeping acceptable?
®n
n
n
Are all pumps present?
■
❑
❑
n
Are all pumps operable?
®
❑
❑
❑
Are wet wells free of excessive debris?
®n
n
n
Are upstream manholes free of excessive debris/signs of overflow?
®n
n
n
Are floats/controls for pumps/alarms operable?
®
-n
n
n
Is "auto polling" feature/SCADA present?
n
n
®
n
Is "auto polling" feature/SCADA operational?
❑
❑
®
❑
Is simple telemetry present?
®
❑
n
❑
Is simple telemetry operational?
®
n
n
❑
Are audio and visual alarms present?
❑
❑
n
Are audio and visual alarms operable?
®
❑
❑
n
Is the Pump station inspected as required?
®n
n
n
Are backflow devices in place?
n
n
n
Are-backflow-devices-operable .
®
n
rl
n
Are air relief valves in place?
n
n
o
Are air relief valves operable?
—
# Is an emergency generator available?
®
❑
❑
❑
Can the emergency generator run the pumps?
®
❑
❑
❑
Is the pump station equipped for quick hook-up?
®
n
n
n
Is the generator operable?
®
❑
❑
n
# Is fuel in tank and sufficient?
n
n
❑
M
Is the generator inspected according to their schedule?
®n
n
n
Is a 24-hour notification sign posted?
®
❑
❑
❑
Does it include:
Instructions for notification?
®
n
n
n
Page: 8

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 10/10/2007 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Pump station identifier? E .❑ ❑ rl
Emergency phone number ❑ ❑
171
Is public access limited? ®fl ❑ ❑
Is pump station free of overflow piping? ❑ fl
Is the pump station free of signs of overflow? ® ❑ ❑ rl
Are run times comparable for multiple pumps? NE
Comment: Good station.
Page: 9

QF W A%Fi^ Michael F. Easley, Governor
0 William G. Ross Jr., Secretary
] r North Carolina Department of Environment and Natural Resources
Q Alan W. Klimek, P.E. Director
Division of Water Quality
October 18, 2006
Mr. Rex Woody, Area Manager
Carolina Water Service, Inc.
Post Office Box 337
Banner Elk, North Carolina 28604
Subject: Compliance Evaluation Inspection
Wastewater Collection System
Carolina Water Service
Sugar Mountain
Permit Number WQCS00174
Avery County
Dear Mr. Woody:
Attached is the report resulting from the Sugar Mountain wastewater collection system
inspection conducted on October 12, 2006 by Don Price and me. We concluded. that a.
satisfactory job of collection system operation and maintenance is taking place at Sugar
Mountain. We would, however, like to see records and documents better organized in
preparation for inspection. No documents relating to capital improvements, budgets or
revenue were present: For anyone using paper records we would like the records to. be in a
folder, the folder titled, the folder complete and present.
Recent changes. to Environmental Management Commission regulations require that
collection system operators do a biannual distribution of grease control educational material
to system users. Please call. the. Asheville Regional Office should you need help in. finding or
developing suitable material. Carolina Water Service could meet this requirement by
including educational messages biannually on its water and sewer bill.
In the absence of a sewer use ordinance, I would be interested in knowing how Carolina
Water Service (CWS) would deal with a commercial source or multifamily residential area,
releasing or having the potential to release, grease to the system in such. amount that
problems were being caused.
No Capital Improvement Plan was available during the inspection. Please send the ARO a
document indicating current capital improvements expenditures. Any system requires
ongoing capital improvements if the system is to avoid deterioration.
No revenue information was available during the inspection. Please send the ARO the most
current annual revenue statement for the. Sugar Mountain sewerage system.
North Carolina Division of Water Quality 2090 U.S. Highway 70 Swannanoa, NC 28778
Customer Service
Internet: www.ncwaterquality.org
Phone [phone]
NorthCarolina
Naturally
FAX [phone]
An Equal Opportunity/Affirmative Action Employer-50% Recycled110% Post Consumer Paper

Sewage pumping station inspection logs need to be modified to include wet well cleaning,
inspection and exercising of valves and inspection and lubrication of pumps.
Collection System Permit Number WQCS00174 requires the keeping of logs relating to sewer
right-of-way maintenance. No such logs. were available. In your instance, a contract or
invoice. from the contractor clearing the right-of-way would be suitable documentation.
Davis, Martin & Powell have prepared an excellent map of the collection system. To meet
permit requirements, the map needs to. be modified. to show pipe size, pipe material, flow
direction,. pipe age and pump station capacity. Some of this information may be captured in a.
simple.:footnote on. the.. corner of.the map..
In submitting the requested material to the. ARO, you should send the information to the
attention of Don Price or me. 'Please, do not hesitate to call Don or me at 828-296-4500
should you need to discuss this inspection.
Sincerely,
Roy M. Davis
Environmental Engineer
Attachment
PERCS Unit
Avery County
Sugar Mountain. Collection System
Inspection Cover Letter.06

Compliance Inspection Report
Perm it:.WQCS00174 Effective: 12/07/05 Expiration: 11/30/10 Owner: Carolina Water Service Inc Of Norlh Carolina,
SOC: Effective: Expiration: Facility: Sugar Mountain Collection System '
County: Avery PO Drawer 240908
Region: Asheville
Charlotte NC 28224
Contact Person: RickDurham Phone: [phone]
Directions to Facility:
Primary ORC: Certification: Phone:
Secondary ORC(s):
On -Site Representative(s):
Related Permits:
NCO022900 Carolina Water Service Inc Of North Carolina -. Sugar Mountain
WWTP
Inspection Date: 1011212006 Entry Time: 09:30 AM Exit Time: 12:30. PM
Primary Inspector: Don. Price f / Phone: [phone]
Secondary Inspector(s): (� r��"' �✓✓�M,y
Reason for Inspection: Routine Inspection Type: Compliance Evaluation
Permit Inspection Type: Collection system management and operation
Facility Status: ■ Compliant ❑ Not'Compliant
Question Areas:
Miscellaneous Questions Performance Standards Operation & Maint Reqmts Records
■ Monitoring & Rpting ■ inspections Pump Station Manhole
Reqmts
Lines
(See attachment summary)
Page: 1

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of North Carolina
Inspection Date: 10/12/2006 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Inspection Summary:
Recent changes to Environmental Management Commission regulations require that collection system operators do a .
biannual distribution of grease control educational material to system users. Please call the. Asheville Regional office
should you need help in finding or developing suitable material.
In the absence of a sewer use ordinance I would be interested in knowing how Carolina Water Service would. deal with a
commercial source or group of residences. which were releasing grease to the system in such amount that problems were
being caused.
No Capital Improvements Plan was available during the inspection. Please send the Asheville Regional Office appropriate
documentation as soon as it is known how much money will be available at Sugar Mountain for capital improvements.
No revenue information was available during. the inspection. Please send the Asheville Regional Office the most current
revenue statement for the sewage treatment system at Sugar Mountain.
Modify the pump station logs to include wet well cleaning, inspection and exercising of valves and inspection and.
lubrication of pumps.
No records relating to right-of-way maintenance were available. In this instance a contract or invoice from the contractor -
cleaning the right-of-way would be suitable documentation.
Davis,Martin and Powell have prepared an excellent map of the collection system. The map needs to be modified by the
addition of pipe size, pipe material, flow direction, pipe age and pump station capacity.
Page: 2

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of North Carolina -
Inspection Date: 10/12/2006 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Performance Standards Yes No NA NE
Is Public Education Program for grease established and. documented? ■ n ❑ n
If no, provide schedule of compliance
What educational tools are used?
Mailings to, new customers.
Is Sewer Use Ordinance/Legal Authority available?
Does it appear that the Sewer Use Ordinance is enforced?
Is Grease Trap Ordinance available?
Is Septic Tank Ordinance available. (as applicable, i.e.. annexation)
If no, provide schedule of compliance
List enforcement actions by permittee, if any, in the last 12 months
None
Has an acceptable Capital Improvement Plan (CIP) been implemented?
If no, provide schedule of compliance
Does CIP address short term needs and long term \"master plan\" concepts?
Does CIP cover three to.five year period?
Does CIP include Goal Statement?
Does CIP include description of project area?
Does CIP include description of existing facilities?
Does CIP. include known deficiencies?
Does CIP include forecasted future needs?
Is CIP designated only for wastewater collection and treatment?
Approximate capital improvement budget for collection system?
Total annual revenue for wastewater collection and treatment?
CIP Comments
No Cl P available at inspection.
Is system free of known points of bypass?
If no, describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations?
# Does the sign include:
Instructions for notification?
Pump station identifier?
n■nn
n■nn
nnn
n■nn
n■nn
n■nn
nnn
n■nn
nnnn
$.00
$.00
■nnn
■ 0 0 n
■nn n
■nn n
Page: 3

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of North Carolina
Inspection Date: 10/12/2006 Inspection Type: Compliance Evaluation
`
Reason for Visit: Routine "
24-hour contact numbers
■
fl
❑
If no, provide a schedule of compliance
If no, list deficient pump stations
# Do ALL pump stations have an "auto polling" feature/SCADA?
n
Number of pump stations
6
Number of pump stations that have SCADA
0
Number of pump stations that have simple telemetry
6
Number of pump stations that have only audible and visual alarms
0
Number of pump stations that do not meet permit requirements
0
Provide a schedule of compliance
Comment:
Inspections
Yes
No
NA NE
Are maintenance records for sewer lines available?
■
Are records available that document pump station inspections?
■
Q
Are SCADA or telemetry equipped pump stations inspected at least once a week?
■
Are non-SCADA/telerrietry equipped pump stations inspected every day?
❑
❑
■
Are records available that document citizen complaints?
■
Are records available that document an annual observation of entire system?
■
Has there been an observation of entire system in the last year?
■
n
n Cl
Are records available that document inspections of high -priority lines?
n
n
■
Has. there been. visual inspections of high -priority. lines in last six months?
❑
❑
■
Comment:
Operation & Maintenance RegA ireinents
Yes
No
. NA NE
Are all log books available?
■
❑"
0
Does supervisor review all log books on a regular basis?
■
fl
Does the supervisor have plans to address documented short-term problem areas?
n
n
■ n
What is the schedule for reviewing inspection, maintenance, & operations logs and problem areas?
As needed.
Are maintenance records for equipment available?
■
❑
❑ ❑
Is a schedule maintained for testing emergency/standby equipment?
■
Page: 4

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of North Carolina
Inspection Date: 10/12/2006 Inspection Type: Compliance Evaluation Reason for Visit: Routine
If no, provide schedule for compliance
What is the schedule for testing emergency/standby equipment?
Do pump station logs include:
Inside and outside cleaning and debris removal?
Inspecting and exercising all valves?
Inspecting and lubricating pumps and other equipment?
Inspecting alarms, telemetry and auxiliary equipment?
If no, provide schedule for compliance
Is there at least one spare pump for each pump station w/o pump reliability?
If no, provide schedule for compliance
Are maintenance records for right-of-ways available?
Are right-of-ways currently accessible in the event of an emergency?
If no, provide schedule for compliance
Are system cleaning records available?
Has at least 10% of system been cleaned annually?
If no, provide schedule for compliance
What areas are scheduled for cleaning in the next 12 months?
Golf Course , Slope Side.
Is a Spill Response Action Plan available?
Does the plan include:
24-hour contact numbers
Response time
Equipment list and spare parts inventory
Access to cleaning equipment
Access to construction crews, contractors, and/or engineers
Source of emergency funds
Site sanitation and cleanup materials
Post-overflow/spill assessment
Is a Spill Response Action Plan available for all personnel?
Is the spare parts inventory adequate?
If no, provide schedule for compliance
Weekly
n■nn
n■nn
■nnn
■nnn
Page: 5

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of North Carolina
Inspection Date: 10/12/2006 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Comment:
Records Yes No NA NE
Are adequate records of all SSOs, spills and complaints available?
Are records of SSOs that are under the reportable threshold available?
If no, provide. schedule for compliance
Do spill records indicate repeated overflows (2 or more in 12 months) at same location?
If yes, is there a corrective action plan?
Is a map of the system available?
Does the map include:
Pipe sizes
Pipe materials
Pipe location
Flow direction
Approximate pipe age
Number of service taps
Pump stations and capacity
If no, what percent is complete?
List any modifications and extensions that need to be added to the map
Map needs to be upgraded to show pipe size, pipe material, pipe age and pump station capacity.
Comment:
Monitoring and Reporting Requirements
Are copies of required press releases and distribution lists available?
Are public notices and proof of publication available?
Comment:
■nnn
■nnn
nn■n
nn■n
Page: 6

ice Inc. of NC
ow
Subject: Carolina Water Service Inc. of NC
From: "Martin Lashua" <[e-mail]>
Date: Wed, 18 Oct 2006 15:50:01 -0500
To: <[e-mail]>
CC: "Rex Woody" <[e-mail]>, "Rick Durham" <r [e-mail]>
Mr. Davis
I trust your system inspection at Sugar Mountain went well. Rex has informed me there were a few
minor concerns of which he is addressing.
Rex has informed me that you have requested a copy of the annual report we submit to the Utilities
Commission.
These reports are submitted in arrears so the most current is for 2005 of which I am enclosing.
This report is for the entire Carolina Water Service Inc. of North Carolina systems — both water and
sewer - as you can quickly see. The facility information is system specific but the financial information
is not and I do not think that it will be of much use to you for what you may have desired. Unfortunately
this is all we have and the only thing I could provide to you to meet the financial information aspects of
our collection system permit requirements. Obviously, that specific requirement was tailored to
municipalities operating a single system and not applicable to privately owned public companies with
many.
Please let me know if I can provide any further information. Thank you.
Please note my new email address effective 9/6/06
S Ei?'�tCE
Its.,
Martin Lashua
Regional Manager
1 of 2 10/20/2006 12:54 PM

ice Inc. of NC
phone [phone] x 216
fax [phone]
mj lashua(a,,uiwater. com
CWS of NC 2005 annual report - as filed.
Content -Description: CWS of NC 2005 annual
report - as filed.pdf
Content -Type: application/octet-stream
Content -Encoding: base64
2 of 2
10/20/2006 12:54 PM

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Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of North Carolina
Inspection Date: 10/12/2006 Inspection Type: Compliance Evaluation Reason for Visit: Routine
If no, provide schedule for compliance
What is the scedule for testing emergency/standby equipment?
Weekly
Do tion:o sin:: u-e:
Inside and in, dens remova t4°?-�
n
■
n
n
ns c ng and exeresing all valves
n
■
n
n
I , Rand. ICE [Jeatirlg purmps and other equrpmenfi?:
❑
■
n
n
Inspecting alarms, telemetry and auxiliary equipment?
■
n
n
n
If no, provide schedule for compliance
Is there at least one spare pump for each pump station w/o pump reliability?
n
n
■
n
If no, provide schedule for compliance
re rnaimtenarcordstff�Ir{ght'of waysaiava ab�ti
❑
■
n
n
;�#re -Igh ,of M, s. currently` accessible In�tl1�� event of an�errierg�`n�cj+?
❑
■
n
n
If no, provide schedule for compliance
Are system cleaning records available?-`
■
n
n
n
Has at least 10% of system been cleaned annually?
■
❑
If no, provide schedule for compliance
What areas are scheduled for cleaning in the next 12 months?
Golf Course, Slope Side.
Is a Spill Response Action Plan available?
■
n
n
n
Does the plan include:
24-hour contact numbers ■ ❑ ❑ 171
Response time ■
Equipment list and spare parts inventory ■ n
Access to cleaning equipment ■ n n n
Access to construction crews, contractors, and/or engineers ■ n n n
Source of emergency funds ❑ ❑ ❑ ■
Site sanitation and cleanup materials ■ n n fl
Post-overflow/spill assessment ■ n n [I
Is a Spill Response Action Plan available for all personnel? ■ n ❑
Is the spare parts inventory adequate? ■ n n n
If no, provide schedule for compliance
Page: 5

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Michael F. Easley, Governor.
William G. Ross Jr., Secretary
North Carolina Department ivironment and Natural Resources.
Ala ime P. Director
lion o�Wat QualityL
sheville Regional Office
SURFACE WATER PROTECTION
November 28, 2005
Mr. Martin Lashua
Carolina Water Service, Inc. Of North Carolina
Post Office Box 240908
Charlotte, North Carolina 28224
SUBJECT: Compliance Evaluation Inspection
Carolina Water Service, Inc. Of NC
Sugar Mountain Collection System_
Permit No: WQCS00174
Avery County
Dear. Mr. Lashua:
Attached you will fine the report resulting from my November 21, 2005 inspection
of the sewage collection system serving the Town of Sugar Mountain. I specifically refer
you to the Summary Page on which I make recommendations regarding right-of-way
clearance, sewage pump station signage, annual system inspection and Spill Response
Plan modification. I am sending Marie Doklovic a copy of this report in the event it may
be useful to her in drafting the Collection System Permit for Carolina Water Service's
Sugar Mountain system.
Please do not hesitate to call me at 828-296-4659 should you have need to
discuss my observations in greater detail.
incerely,
Roy M. D vis
Environmental Engineer
Enclosure
cc: Rex Woody
Marie Doklovic
Central Files
2090 U.S. Highway 70, Swannanoa, NC 28778 Telephone: [phone] Fax: [phone] Customer Service 1 877 623-6748
N""o,h�Carolina
dvatura!!y

Permit: WQCS00174 Effective:
SOC: Effective:
County: Avery
Region: Asheville
Contact Person: James T Highley
Directions to Facility:
Primary ORC:
Secondary ORC(s):
On -Site Representative(s):
Compliance Inspection Report
Expiration: Owner: Carolina Water Service Inc Of NC
Expiration: Facility: Sugar Mountain Collection System
PO Drawer 240908
Certification:
Charlotte NC 28224
Phone: [phone]
Related Permits:
NCO022900 Carolina Water Service Inc Of NC - Sugar Mountain WWTP
Inspection Date: 11/21/2006 Entry Time: 09:30 AM Exit Time: 12:00 PM
Primary Inspector: Roy M Davis
Secondary Inspector(s):
Phone:
Phone: [phone]
Ext.4659
Reason for Inspection: Routine Inspection Type: Compliance Evaluation
Permit Inspection Type: Collection system management and operation
Facility Status: ■ Compliant ❑ Not Compliant
Question Areas:
Miscellaneous Questions N Performance Standards Operation & Maint Reqmts Records
■ Monitoring & Rpting 0 Inspections
Regmts Pump Station Lines
(See attachment summary)
Page: 1

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 11/21/2005 Inspection Type: Compliance Evaluation
Reason for Visit: Routine
Inspection Summary:
Carolina Water Service (CWS) is doing a good job of maintenance and operations of the sewage collection system
serving the Town of Sugar Mountain.
During the year 2006 CWS needs to clear right-of-way. Due to steepness, much right-of-way is inaccessible to
emergency vehicles. Where this is the case clearing would consist of sufficient removal of vegetation that a high pressure
hose could be drug to the desired manhole -from the point where the emergency vehicle would be parked.
All five pump stations are marked with a 24 hour CWS phone nymber and a pump station identifier number. I would like
for CWS to help anyone observing an emergency situation by placing signs on all pump station which say something
along the line of Sewage Pumping Station Number X, In case of emergency call "phone number"".
During 2006 CWS should start the practice of inspecting those parts of the sewage collection system not routinely seen
on a regular basis and record those observations.
The Spill Response Plan should be expanded to include staff home phone numbers and names and phone numbers of
contractors called upon during emergencies. Additionally the plan should include a description of the initial spill response
expectations and post spill cleanup.
Page: 2

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 11/21/2005 Inspection Type: Compliance Evaluation .
Reason for Visit: Routine
Performance Standards
'--- Yes No NA NE
Is Public Education Program for grease established and documented? ❑ ■ n n
If no, provide schedule of compliance
What educational tools are used?
pressure on anyone causing grease problems by threatening interuption of water service.
To this point in time grease has not been a problem. Asa private utility Carolina Water Service could bring
Service has done a grease education letter. Carolina Water
Is Sewer Use Ordinance/Legal Authority available?
Does it appear that the Sewer Use Ordinance is enforced?
Is Grease Trap Ordinance available?
Is Septic Tank Ordinance available?
If no, provide schedule of compliance
.List enforcement actions by permitte, if any, in the last 12 months
None
Has an acceptable Capital Improvement Plan (CIP) been implemented?
If no, provide schedule of compliance
Does CIP address short term needs and long term \"master plan\" concepts?
Does CIP cover three to five year period?
Does CIP include Goal Statement?
Does CIP include description of project area?
Does CIP include description of existing facilities?
Does CIP include known deficiencies?
Does CIP include forecasted future needs?
Is CIP designated only for wastewater collection and treatment?
Approximate capital improvement budget for collection system?
Total annual revenue for wastewater collection and treatment?
CIP Comments
The proposed capital improvements plant for 2006 includes money for right-of-way clearing, I & I
investigation and a new portable generator. All items need to appear in the final CIP.
Is system free of known points of bypass?
If no, describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations? .
# Does the sign include:
n■nn
❑■❑❑
❑ ■ Cl n
n�❑❑
❑ ■ ❑ ❑
■❑❑n
❑ ■ ❑ ❑
■n❑n
230000
■❑nn
n■n❑
Page: 3

Permit: WQCS00174 Owner- Facility: Carolina Water Service Inc Of NC
Inspection Date: 11/21/2005 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Instructions for notification? ❑ ■ ❑ n
Pump station identifier? ■ fl
24-hour contact numbers ■ . n
If no, provide a schedule of compliance Three months.
If no, list deficient pump stations
All 5 pump stations have a posted phone number and numeric identifier. I suggest that new signs be
posted whic say something along the lines of " "Sewage Pumping Station X, In case of emergency call "Phone
number" "
Do ALL pump stations have an "auto polling" feature/SCADA?
■
❑
❑ fl
Number of pump stations
5
Number of pump stations that have SCADA
0
Number of pump stations that have simple telemetry
5
Number of pump stations that have only audible and visual alarms
0
Number of pump stations that do not meet permit requirements
0
Provide a schedule of compliance
Comment:
Inspections
Yes
No
NA NE
Are maintenance records for sewer lines available?
■
❑
❑ ❑
Are records available that document pump station inspections?
■
n
n n
Are SCADA or telemetry equipped pump stations inspected at least once a week?
■
Are non-SCADA/telemetry equipped pump stations inspected every day?
❑
❑
■
Are records available that document citizen complaints?
■
n
n n
Are records available that document an annual observation of entire system?
n
■
n n
Has there been an observation of entire system in the last year?
❑
■
n n
Are records available that document inspections of high -priority lines?
❑
❑
■
Has there been visual inspections of high -priority lines in last 6 months?
❑
❑
■
Comment: Annual inspection of those parts of the, collection system which are not
seen by someone on a daily basis has not been a standard practice. The pump station
logs should include a written description of what occurs during a standard station
inspection.
Operation & Maintenance Requirements Yes No NA NE
Are all log books available? ■
Does supervisor review all log books on a regular basis? ❑ ❑ ❑ ■
Page: 4

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 11/21/2005 Inspection Type: Compliance Evaluation
Reason for Visit: Routine
Does the supervisor have plans to address documented short-term problem areas? ❑ ❑ ■
What is the schedule for reviewing inspection, maintenance, & operations logs and problem areas?
As needed.
Is a schedule maintained for testing emergency/standby equipment?
■
Are maintenance records for equipment available?
■
n
n
n
If no, provide schedule for compliance
What is the scedule for testing emergency/standby equipment?
Monthly
Do pump station logs include:
Inside and outside cleaning and debris removal?
❑
■
0
❑
Inspecting and exercising all valves?
n
■
n
n
Inspecting and lubricating pumps and other equipment?
❑
■
n
n
Inspecting alarms, telemetry and auxiliary equipment?
ODD
n
If no, provide schedule for compliance
02/01/2005
Is there at least one spare pump for each pump station w/o pump reliability?
■
n
n
n
If no, provide schedule for compliance
Are maintenance records for right-of-ways available?
n
■
n
n
Are right-of-ways currently accessible in the event of an emergency?
■
n
n
n
If no, provide schedule for compliance
Are system cleaning records available? ■ ❑ ❑ n
Has at least 10% of system been cleaned annually? ❑ ❑ ❑ ■
If no, provide schedule for compliance
What areas are scheduled for cleaning in the next 12 months?
Is a Spill Response Action Plan available? ■ (� ❑ rl
Does the plan include:
24-hour contact numbers
s/ ❑
■
n n
Response time
❑
■
❑ n
Equipment list and spare parts inventory
n
■
n n
Access to cleaning equipment
n
n
n ■
Access to construction crews, contractors, and/or engineers
p/ ❑
■
n n
Source of emergency funds
❑
❑
❑ ■
Page: 5

Permit: WQCS00174 Owner - Facility: Carolina Water Service Inc Of NC
Inspection Date: 11/21/2005 Inspection Type: Compliance Evaluation
Reason for Visit: Routine
Site sanitation and cleanup materials �/❑ ■ ❑ ❑
Post-overflow/spill assessment ✓ f� ■ n n
Is a Spill Response Action Plan available for all personnel? ■ rl
Is the spare parts inventory adequate? ■ ❑ rl
If no, provide schedule for compliance
Comment: I have asked that the Spill Response Plan be expanded to include staff
home phone numbers and names and phone numbers of contractors who will be called
upon for assistance.
Records
Yes
No
NA
NE
Are adequate records of all SSOs, spills and complaints available?
■
n
n
n
Are records of SSOs that are under the reportable threshold available?
■
n
n
n
If no, provide schedule for compliance
Do spill records indicate repeated overflows (2 or more in 12 months) at same location?
❑
■
n
n
If yes, is there a corrective action plan?
■
(�
❑
f1
Is a map of the system available?
■
❑
❑
❑
Does the map include:
Pipe sizes
n
■
n
n
Pipe materials
❑
■
n
n
Pipe location
■
n
(1
Flow direction
■
n
n
n
Approximate pipe age
❑
■
n
n
Number of service taps
■
❑
0
Pump stations and capacity
rl
■
n
n
If no, what percent is complete?
50
List any modifications and extensions that need to be added to the map
Map is adequate for CWS's purposes. All sewers are PVC or DIP. Oldest sewers were built about 30 years
ago. Sewer map includes property boundaries which gives indication of tap location.
Comment: .
Monitoring and Reporting Requirements Yes
No
NA
NE
Are copies of required press releases and distribution lists available?
❑
❑
■
❑
Are public notices and proof of publication available?
n
n
■
❑
Comment: .
Page: 6

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July 13, 2005
CERTIFIED MAIURETURN RECEIPT REQUESTED
James T Highley
Carolina Water Service, Inc of NC
PO Box 240908
Charlotte NC 28224
Dear Mr. Highley:
Michael F. Easley, Governor
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
Alan W. Klimek, P.E., Director
—__JDivision of Water Quality
JUL 1 5 2005
WATER QUALITY SECTION
ASHEVILLE REGIONAL OFFICE
SUBJECT: Notice of Violation
NOV-2005-OP-0018
Failure to Submit Application for Sugar
Mountain System -Wide Wastewater
Collection System Permit (WQCS00174)
Pursuant to General Statute 143-215.9B and 15A NCAC 2H .0227(a); the Division shall issue a system -wide
collection system permit to any collection system owner conveying or permitted for over 200,000 gallons per
day of wastewater. On May 10, 2005 a letter and permit application was sent certified mail to Carolina Water
Service, Inc of NC requesting submittal of the permit application within 60 days of receipt. Records reflect
Carolina Water Service, Inc of NC signed for this letter on May 17, 2005.
To date, no application has been submitted. Carolina Water Service, Inc of NC has violated 15A NCAC 2H
.0227(c) by failing to submit a completed application within 60 days of receipt.
It is imperative that the system wide collection system permit application be completed and
submitted to the letterhead address within 15 days of receiving this letter to avoid future
enforcement actions. A copy of the application can be downloaded from
http://h2o.enr.state.nc.us/ndpu/documents/CSOnlineApplicationO6-04 001.doc.
If you have any questions regarding this Notice of Violation please contact Daryl Merritt at [phone]
ext. 554-or via E-mail at daryl. merritto_ncmail. net.
If you have any questions regarding the permit application, please contact Marie Doklovic at 919-733-5083
ext. 371 or via E-mail at made. doklovictc'�i_ncmail.net.
a incerely,
a
i
jZA Jeffrey O. Poupart
Supervisor ,
Cc: Surface-Water-Protection_Secfion, Asheville -Regional: -Office
Central Files — WQCS00174
One Pretreatment, Emergency Response and Collection Systems Unit Internet http://h2o.enr.nc.state.us/ndpu
NorthCarohna 1617 Mail Service Center, Raleigh, NC 27699-1617 An Equal Opportunity Action Employer
a'%tuyally Telephone [phone] Fax [phone]% recycled/10% post -consumer paper

Michael F. Easley, Governor
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
Alan W. Klimek, P.E., Director
Division of Water Quality
May 10, 2005
CERTIFIED MAIL/RETURN RECEIPT REQUESTED
Martin Lashua, Senior Regional Manager or
Current Collection System Operator, Administrator/Manager or Mayor
Carolina Water Service, Inc of NC
PO Box 240908
Charlotte, NC, 28224
SUBJECT: System -Wide Collection System Permitting for
the Sugar Mountain Collection System
Avery County
Application Number WQCS00174
Dear Mr. Lashua:
On December 30, 2004, the Division attempted to send you a permit application and shell permit
document. For whatever reason, an acknowledgement of receipt or submitted application was not received by
the Division. You are hereby notified that in accordance with the North Carolina G.S. 143-215.9E and 15A NCAC 2H
.0227, an application for coverage under a System -Wide Wastewater Collection System Permit for the subject
collection system must be submitted. Upon receipt of this letter, your facility has thirty (30) days to submit the
attached application and all supporting documentation.
This permit is for the operation and maintenance of your collection system. The person responsible for the
wastewater collection system should review and complete this application and review the permit shell. This
application and draft permit shell are also available electronically on our web site at
hftp://h20.enr.state.nc.us/Qeres under the Collection Systems section. Note the pre -assigned application number in
the subject heading. Please reference this number in any collection system correspondence, including Sanitary
Sewer Overflow (SSO) reporting. This number will become your permit number upon permit issuance.
The original application signed by an authorized signing official, one copy of the signed application and
two copies of any attachments must be returned to complete the application package (i.e. all application
materials submitted in duplicate).
It is imperative that you respond to this request within the timeframe provided. If you have any questions
concerning this letter, please call Marie Doklovic at [phone] extension 371 or E-mail at
[e-mail].
Sincerely,
Enclosures
cc: Permit File (w/o encl.)
*Asheville_Reg enal Office.-(.w/o_encl.)_ _
E E u V
for Alan W. Klimek] !P E . —�
�FM AY i 2 K3
WATER QUALITY SECTION
ASHEVILLE REGIONAL OFFICE
One
NorthCarolina Pretreatment, Emergency Response and Collection Systems Unit Internet http:/ih2o.enr.nc.state.us/ndpu
a ����y�� //� 1617 Mail Service Center, Raleigh, NC 27699-1617 An Equal Opportunity Action Employer
�/ v Z l Telephone [phone] Fax [phone]% recycled/10% post -consumer paper

�OF WATF�O Michael F. Easley, Governor
�O G William G. Ross Jr., Secretary
CO
North Carolina Department of Environment and Natural Resources
O Y Alan W. Klimek, P.E., Director
Division of Water Quality
January 26, 2005
CERTIFIED MAIURETURN RECEIPT REQUESTED
Mr. James Highley, Regional Manager
Carolina Water Service of North Carolina, Inc.
5701 Westpark Drive
Charlotte, NC 28224
SUBJECT: Notice of Violation
Failure to Submit Application for a
System -Wide Wastewater Collection
System Permit (WQCS00174,
WQCS00162 and WQCS00285)
Dear Mr. Highley:
Pursuant to General Statute 143-215.913 and 15A NCAC 2H .0227(a), the Division shall issue a system -wide
Collection system permit to any collection system owner conveying or permitted for over 200;000 gallons per
day of wastewater. On August 9, 2004, three letters and permit applications were sent certified mail to
Carolina Water Service requesting submittal of completed permit applications for the SugarVountain,
Fairfield Harbour and Nags Head Collection Systems within 60 days of receipt. Records reflect the Utility
signed for these letters.
In. October 2004, an extension until November 30th for the Fairfield Harbour and Nags Head<system .
applications was requested and granted. The , g u ii� stem was assumed included although not
specifically mentioned in the extension re , or approval. On December 13, 2004 an update was
requested via E-mail as the deadline passed. To date, no application has been submitted or any
communication acknowledged. The Utility has violated 15A NCAC 2H .0227(c) by failing to submit a
completed application within 60 days of receipt.
It is imperative that the system -wide collection system permit applications be completed and
submitted to the letterhead address within 15 days of receiving this letter to avoid future
enforcement actions. A copy of the application can be downloaded from
http://h2o enr state nc us/ndpu/documents/CSOnlineApplicationO6-04 001.doc.
If you have any questions regarding this letter or the completion of the permit application, please contact
Marie Doklovic at 919-733-5083 x 371 or via E-mail at marie.doklovic@ ncmail.net.
Sincerely, n
,,Jeffrey O. Poupart BAN 2 7 2005
Supervisor
WAT
Cc:Kelth HayraesAsheville Regionalr0fflce
A HUALITY SECTION
EVELRLEOREG REGIONAL OFFICE
Al Hodge, Washington Regional Office
Central Files — WQCS00174, WQCS00162, WQCS00285
One Pretreatment, Emergency Response and Collection Systems Unit Internet httpJ/h2o.enr.nc.state.us/ndpu
NorthCarolina 1617 Mail Service Center, Raleigh, NC 27699-1617 An Equal Opportunity Action Employer
Aahtyra //y Telephone [phone] Fax [phone]% recycled/10% post -consumer paper

Cx1.ROLINA WAYE.R SERVICE, INC.
PO BOX 337
BANNER ELK NC 28604
SPILE. R�S_F�ON�E PLAN PROCEDIJFd�S
1- ON CALL oPEPAT-OR kU8PONSE ASAP
2-ASSESSME;IqT' OF SPILL
3- OPERAT,u;i HANDLES: 017 CONTACT NECESSARY STAr-F AND / OR CONTRACTORS
4- NOTIFY i lEr'i"C1EViFE " IN GENERAL SPILL. AREA
5- NOTIFY DVV0 By PHONE- 828-256-4500, AFTER HOURS 1-800-858-0368
6- CLEAN 0.P ALL VIS1131-E , 0LID.S, PUMPOUT IF NEEDED AND DISINFECT AREA WITH LIME
�!7- TAPE OFF i;REA VVITI-I WJU-INING TAPE E=OR 2/4 HOURS
U" �+c� l� �L:/j'I(:� _,���,� �'Li it/I �^'N) e'.`f_ � S�C?r ��,�''t ���Lt�:S� G � .[.i � Ir'��/t.'�Pi� L> � '{iV cC 1 �;` C..�Z.t aZ � �JC�/ `_. 1aLi G. % :S� �i �r .. .�� �i•{ _. .�1'.:� i:,i !/ _
`7.8- FILL OUTSi'IL,LAGEe Fir -POST FORM AND SEND TO AREA MANAGER TO SUBMIT TO STATE /
IN REQUIRES 5 DAYS
A- IF A DISCI- AFW—iL CAE= 11000 GALS LEACHES SURFACE WATER ISSUE PRESS RELEASE TO
NEWS MEDIA VNITTHIN 48 HOURS (TALK TO AREA MANAGER BEFORE ISSUE)
B- DISCHAFIGl: OP 15000 GALS REQUIRES BOTH PRESS RELEASE AND PUBLISH A NOTICE
( TALK TO AI Rlt-A MANAGER FOR APPROVALS) -

a 11
4IS :=OL Pi4 E PARTS��;4tV®_EdUIPNIEffT f
A new spare puiYip is stored at the WWTP for the main lift station at Sugar Mountain, all lift stations have duplex pumps
Carolina Water Service owns a backhoe that covers the Sugar Mountain area and is available at any time for emergencies
Carolina Water Service contracts with two pumper trucks that are available 248, Listed on the contact page
During an emergency Hex Woody can authorize any expenditures needed with out limitations
3 - Portable generators are stationed at Sugar Mountain for emergency power, and other generators are near by that
Carolina Water Service owns that are available if needed
The motor shop will come in 24C' for motors and parts if needed
The electrician we contract with carry floats for our lift stations
Carolina Water Service stocks fernco couplings and pipe for emergency repairs

s ���o�.
I.

CAROUNA WATER SER. Banner Elk, NC 28604 SUGAR MT -OH CALL UST 'yam
Ja"uno-2000- Ann Serayatema; PO Box 34S
1/3106
' Elk Perk, NC 28622 '.
D
WEEK OF I IHOME PHO PAGER NUMBERS CELL #
Residuals
1/4/2006 Robby Woody 828-766-72 800-873-2337#555-596
006 Darrell Young 828-765- 800-873-2337#555-5972
]�EE
BART RANDY
JOE DAVID
=006 rt-Farmer 828 733-60 800-873-2337#555=596
SCEii"T- ROBBY
—425:200" Jee-cdwards._ 4[g-772-32g800-873-2337#555-5971423-957-9"197
DARRELIR7gNDY I
2/i/2006 Scott Pritchard 828-733-59 800-873-2337#555-4008
202006 RandyP;Itcha.4828-733-99g60G-873=2337#5554017
BART JOE
DAVID SCOT i
2F1612006 David ✓ orbes 826-385-09 800-873-2337#555-4009
2/22/2006 Robby Woody 828-766-72 800-873-2337#555-596
ROBBY DARRELL
3/1/2006 Darrell Young 828-765 8 800-873-2337#555-5972
BART RAND'
DAVID JOE
3/8/2006 Bart Farmer 828-733-60 800-873-2337#555-596
ROBBY SCOTT I
3/15/2006 Joe Edwards 423-772-32 800-B73-2337#555-597423-957-9197
IRANDY [DARRELL I
3/22/2006 Scot, Pritchard 826-733-59 800-873-2337#555-4008
JOE BART
3/29/2006 Randy Pritchar 828-733-99 800-873-2337#555-4017
4/5/2006 David Forbes 828-385-09 800-873-2337#555-4009
SCOTT DAVID
DARREL1IROBBY
4/12/2006 Robby Woody 828-766-72 800-873-23374555-596
4/1912006 Darrell Young 828-765- 800-873-2337#555-5972
RANDY BART
JOE DAVID
4/26/2006 Bart Farmer 828-733-60 800-873-2337#555-596
COTT ROBBY
5/3/2006 Joe Edwards 423-772-32 800-873-2337#555-597 423-957-9197
DARREL RANDY
5/10/2006 Scott Pritchard 828-733-59 800-873-2337#555-4008
5/17/2006 Randy Pritchar 828-733-99 800-873-2337#555-4017
BART JOE
5/24/2006 David Forbes 828-385-09 800-873-2337#555 4009
DAVID SCOTT
ROBBY DARRELL
5/3112006 Robby Woody 828-766-72 800-873-2337#555-596
6/7/2006 Darrell Young 828-765- 800-873-2337#555-5972
BART RANDY
DAVID JOE
6/14/2006 Bart Farmer 828-733-60 800-873-2337#555-596
ROBBY SCOTT
6/21/2006 Joe Edwards 423-772-32 800-873-2337#555-597 423-957-9197
RANDY DARRE! L
6/28/2006 Scott Pritchard 828-733-59 800-873-2337#555-4008
Rex Wood - 828-765-0210 800-873-2337#555-5968 828-896 2897
JOE BART
Shane E e 828-898-3805 800-873-2337#555-5971
Rom En fish 828-733-2207 800-873-2337#555-5973
Maintenance Cell #
828-89B-2698
On Call 0 emt Cell #
828-898-7109
CONTACT REX WOODY IF UNABLE TO CONTACT ANY OF OPERATORS
AARON EWING FOR JET MACHINE AND PUMP TRUCK / PHONE [phone] �2f
APPN-- PUMPING FOR PUMP TRUCK, PHONE [phone] PAGER 828-265-5118
GOPHER UTILITY FOR CONTROL OR PUMP PROBLEMS 704-932-766W CELL 704-798-1932
IMCS FOR CONTROL OR PUMP PROBLEMS 828-26r1ARR9
/4rof a / c e k r` a 0
Page 1

What
i�liidsr a1s��t�hlst���� tt,
This Fats, Oils, and Grease Education
a
11110liv
Program applies to all wastewater
systems owned and operated by
operating subsidiaries of Utilities,
Restaurants, large ' buildings (such
Inc.
as apartmert cgrnplexes), and
other commercial establishments
Please visit us online at
may have . grei.ise traps or
www.uwaer.com contact us
directly at the number listed below:
interceptors that keep grease out
of the sewer systepl. For a grease
trap or interceptor to work
correctly, it must be props irly:
Fats
® Designed(sized and
manufactured to handle they
Oil
amount that is expected),
Installed (level, ventE d, etc:.),
Greas
® Maintained (cleaned and
�
serviced on it frequent: basis;).
Solids should never be put into
grease traps or interceptors,
Routine, often daily, maintenance
of grease traps and interceptors is
needed to ensure that they
properly reduce or prevent
blockages.
Be cautious of chemicals and
additives (indudirig scrips and
detergents) 01at claim to dissolve
grease. Some of these additives
simply pass grea!ie down pipes
where it can 'clog the sewer linEys
in another area.
LDtilitics, Inc.®
µph
North Carolina
Customer Service Office:
P.O. Box 240908
Charlotte, NC 28224
800-525-7990
� tale i s, In
.•4 r %i fO;Ff>:. i ., :.,..,r 1 k;'�t�4 I vr
I ,
4a�§qq�
WAND' IrDU
TO HELP STOP Poo
U0 0 R W E DOWN TIME 0RAII4
urj,(- 06r" 00a.11ty.
1E4f C1e.rrt r)gri.#acoi s.
xed'p-ti+or}a1 8el�vic-e.

How to,Prevent Fats, Oils, and Greases from Damaging Your Home and the nvironrnent
_•a. •. •.r! _,.., f I
+h ,fn,w, s_! ,.s arr n g Jp:; �� TiM i�.'+''"& ,r,�,.,, .,�i_ ��„ C.•r_ �.n.Itl
Yti vljsJ .I F� Ip„a, r � � r _- (F.P�' :!"tii ! lrFr� ,P +s-.,aMf
Sewer overflows and backups can
Home gai--age disposals do
cause health hazards, damage
nat keep, grease out of the
home interior,, and threaten the
a°1iBnibiing System.
doh
environrnE:nt. An increasingly
These units only shred solid
t
®Ih
"1
common cause of overflows is
material into smaller pieces and
sewer pipes blocked I by grease;
do not prevent grease from going
down the drain. Commercial
The
eas►eS. ;way t®
solve the
Grease gets into the sewer from
additives, including detergents
Brea
Q. prpblem and
held
household drains as; well as from
that claim to dissolve grease,
prev
rit oven`lows
of,;' raw
poorly maintained gi?ease traps in
may pass grease down the line
sew
ge; is to beep th►
rr%aterial;"
restaurants and other businesses,
and cause problems in other
areas.
out
f'the sewer syyt
!,
mj! in the
Whe ra llkt
Most of us know grease as the
byproduct of cooking. Grease is
found in ;-uc:h things as:
• Meat fats
• Lard
• C;ookinq Oil
• Shorteriing
• Butter and margarine
• FGod scraps
• Braking goods
• Sauces
• bairn Product�i
Too often, grease is washed into
the plumbing system, usually
though the kitchen sink. Grease
sticks to 'the insides of sewer pipes
(both on your.propeuty and in the
streets). 7ver '�ime, tyre grease can
build up and block th4y entire pipe.
The r'esu is can be.
• Raw sewage overflowing in
your home or your neighbor's
home;
• An expensive and unpleasant
cleanup that often must be
paid for by the homeowner;
• Raw sewage overflowing into
parks, yards, and streets;
• Potential contact with disease -
causing organisms;
• An increase in operation and
maintenance costs for local
sewer departments, which
causes higher sewer bills for
customers.
firsf lace ; ,
•`' ever pour grease down
sink drains or, into, totle ts.
® crape grease and food
scraps from trays, late`s '
TIots, pans, utensils! ghlls,
and cook►lg surfaces into a r
clanor the #rash for!disposal
(or recycling where
aivailable),I
m o not put grease
arbage disposals.
baskets/stfainers inI sink
drains to, catch food scraps
and other solids, and empty
the drain basketsl'strainers.
for disposal.
I
i
• speak with your friends and
neighbors about the problem
o'f grease in the sewer
I
ystem and how to {seep it
out. Call your local sewer
System authority if you have
an
y questions.

TT� NC Ur Commissiefft k'nilk-e- plhoft-e, power, and niturai gas companies) e o r
bureaucratic procedures. We can make and enforce poUcies as we deem necessary
with .grease, it appears that we need to be,educating the restaurant's and better
enforcing grease removal. We would appreciate you sharing an policies from other
utilities if you have them available. Once we ask them to do something, we could
disconnect -their (tnrn off their woteej. if they don't comply, or seek other aeti®n
through the Commission.

Carolina Water Service, Inc. of North Carolina
�AyN� �AT7F7�FTITL'I�a7A�TT�vE�vOF�7/ry
lL� !1 HILL ll llIE59 H (C.
Western Office:
P.O. Box 337
Banner Elk, NC 28604
Telephone: [828] 898-5011
FAX: [828] 898-6962
TRANSMITTAL MEMO:
To: Roy Davis
From: Rex Woody - CWS
Re: Spill Response Plan
Date: 2/24/06
Please find enclosed the updated spill response plan. After you have reviewed it let me know if it is OK. If
you have any questions please give me a call.
i
FEB 2 8 2006
NVATER QUALIT
ASPY SECTIOfl
' \Ii i_ = r

2
CAROLINA WATER SERVICE, INC.
PO BOX 337
BANNER ELK NC 28604
SPILL RESPONSE PLAN PROCEDURES
1- ON CALL OPERATOR RESPONSE ASAP
2-ASSESSMENT OF SPILL
3- OPERATOR HANDLE OR CONTACT NECESSARY STAFF AND / OR CONTRACTORS
4- NOTIFY CUSTOMERS IN GENERAL SPILL AREA
5- NOTIFY DWQ BY PHONE [phone], AFTER, HOURS 1-800-858-0368
6- CLEAN UP ALL VISIBLE SOLIDS, PUMPOUT IF NEEDED AND DISINFECT AREA WITH LIME
7- TAPE OFF AREA WITH WARNING TAPE FOR 24 HOURS
8- FILL OUT SPILLAGE REPORT FORM AND. SEND TO AREA MANAGER TO SUBMIT TO STATE
IN REQUIRED 5 DAYS
A- IF A DISCHARGE OF 1000 GALS REACHES SURFACE WATER ISSUE PRESS RELEASE TO
NEWS MEDIA WITHIN 48 HOURS (TALK TO AREA MANAGER BEFORE ISSUE)
B- DISCHARGE OF 15000 GALS REQUIRES BOTH PRESS RELEASE AND PUBLISH A NOTICE
( TALK TO AREA MANAGER FOR APPROVALS)
FED 2 8 2006 LD)
VV'1TE^ QUALITY SECTION
- r _ -JCE

LIST OF SPARE PARTS AND EQUIPMENT
A new spare pump is stored at the W WTP for the main lift station at Sugar Mountain, all lift stations have duplex pumps
Carolina Water Service owns a backhoe that covers the Sugar Mountain area and is available at any time for emergencies
Carolina Water Service contracts with two pumper trucks that are available 24/7, Listed on the contact page
During an emergency Rex Woody can authorize any expenditures needed with out limitations
3 - Portable generators are stationed at Sugar Mountain for emergency power, and other generators are near by that
Carolina Water Service owns that are available if needed
The motor shop will come in 24/7 for motors and parts if needed
The electrician we contract with carry floats for our lift stations
Carolina Water Service stocks fernco couplings and pipe for emergency repairs

CAROLINA WATER SER. SUGAR MT.ON CALL LIST Ann Sera t
Banner Elk, NC 26604 Jan.June 2006 ys ams: PO Box 343
1/3106 Elk Park, NO 26622
WEEK OF
HOME PHO
PAGER NUMBERS
CELL #
Residuals
1/4/2006
Robby Woody
828-766-72
800-873-2337#555-596
BART
RANDY
1/11/2006
Darrell Young
828-765-84
800-873-2337#555.5972
JOE
DAVID
1/18/2006
Bart Farmer
828-733-60
800-873-2337#555-596
SCOTT
BOBBY
1/2512006
Joe Edwards
423-772-32
800-873-2337#555.597
423-957-9197
DARREL
RANDY
2/1/2006
Scott Pritchard
828-733-59
800 873 2337#555-4008
BART
JOE
2/8/2006
Randy Pritchar
828-733-99
800-873-2337#555-4017
DAVID .
SCOTT
2/15/2006
David Forbes
828-385-09
800-873-2337#555-4009
ROBBY
DARRELL
2/22/2006
Robby Woody
828-766-72
600-873-2337#555-596
BART
RANDY
3/1/2006
Darrell Young
828-765-84
800-873-2337#555-5972
DAVID
JOE
3/8/2006
Bart Farmer
828-733-60
800-873-2337#555-596
BOBBY
SCOTT
3/15/2006
Joe Edwards
423-772-32
800-873-2337#555-597
423-957-9197
RANDY
DARRELL
3/22/2006
Scott Pritchard
828-733-59
800-873-2337#555-4008
IJOE
IBART
3/29/2006
Randy Pritchar
828-733-99
800 873 2337#555-4017
SCOTT
DAVID
4/5/2006
David Forbes
828-385-09
800-873-2337#555-4009
DARREL
ROBBY
4/12/2006
Robby Woody
828-766-72
800-873-2337#555-596
RANDY
IBART
4/19/2006
Darrell Young
828-765-84
800-873-2337#555-5972
JOE
I DAVID
4/26/2006
Bart Farmer
828-733-60
800-873-2337#555-596
SCOTT
BOBBY
5/3/2006
Joe Edwards
423-772-32
800-873-2337#555-597
423-957-9197
DARREL
RANDY
5/10/2006
Scott Pritchard
828-733-59
800-873-2337#555-4008
BART
JOE
5/17/2006
Randy Pritchar
828-7W800-873-2337#555-400
2337#555-4017
DAVID
SCOTT
5/24/2006
David Forbes
92337#555-4009
BOBBY
DARRELL
5/31/2006
Robby Woody
2337#555-596
BART
RANDY
6/7/2006
Darrell Young
:828-73i3-59
2337#555-5972
DAVID
JOE
6/14/2006
Bart Farmer
2337#555-596
ROBBY
SCOTT
6/21/2006
Joe Edwards
2337#555-597
423-957-9197
RANDY
DARRELL
6/28/2006
Scott Pritchard
337#555-4008
JOE
BART
Rex Wood -
828-765-0210
800-873-2337#555-5968
828-898-2897
Shane Egger
828-898-3805
800-873-2337#555-5971
Rom English
828-733-2207
800-873-2337#555-5973
Maintenance ICall
#
828-898-2698
On Call O erat
Cell #
828-898-7109
CONTACT REX WOODY IF UNABLE TO CONTACT ANY OF OPERATORS
AARON EWING FOR JET MACHINE AND PUMP TRUCK /PHONE [phone]
APPLICHIAN PUMPING FOR PUMP TRUCK / PHONE [phone] PAGER 828-265-5118
GOPHER UTILITY FOR CONTROL OR PUMP PROBLEMS 704-932-76621 CELL 704.798-1932
IMCS FOR CONTROL OR PUMP PROBLEMS 828-260.2663
Page 1

Fat -Free Sewer Notice
Sub
Sub Name
Date Mailed
Number Mailed
920
North Topsail
12/5/2006
1776
867
Nagel Head
12/7/2006
618
595
Brandywine
12/8/2006
901
900
Carolina Trace
12/8/2006
1406
905
Connestee Falls
12/12/2006
1267
802
Fairfield Sapphire
12/14/2006
1394
501
Sugar MOUnta
12/ii.44 20C 6
922
Bradfield Farms
12/15/2006
1126
804
Fairfield Harbour
12/15/2006
1560
575
Hemby Acres
12/18/2006
705
594
Abington
12/20/2006
591
553
Cabarrus Woods
12/22/2006
1463

Fat -Free owners: How to Prevent Fats, Oils, a :reases
From Damaging Your Home and the Environment
Fats, Oils, and Greases aren't just bad for your arteries and your waistline; they're bad for sewers, too!
Sewer overflows and backups can cause health hazards, damage home interiors, and threaten the environment. An
increasingly common cause of overflows is sewer pipes blocked by grease. Grease gets into the sewer from household
drains as well as from poorly maintained grease traps in restaurants and other businesses.
Where does the grease come from?
Most of us know grease as the byproduct of cooking. Grease is found in such things as:
• Meat fats • Food scraps
• Lard 0 Baking goods
• Cooking oil • Sauces
• Shortening • Dairy products
• Butter and margarine
Too often, grease is washed into the plumbing system, usually through the kitchen sink. Grease sticks to the insides of
sewer pipes (both on your property and in the streets). Over time, the grease can build up and block the entire pipe.
Home garbage disposals do not keep grease out of the plumbing system. These units only shred solid material into
smaller pieces and do not prevent grease from going down the drain. Commercial additives, including detergents that
claim to dissolve grease, may pass grease down the line and cause problems in other areas.
The results can be:
• Raw sewage overflowing in your home or your neighbor's home;
• An expensive and unpleasant cleanup that often must be paid for by you, the homeowner;
• Raw sewage overflowing into parks, yards, and streets;
• Potential contact with disease -causing organisms;
• An increase in operation and maintenance costs for local sewer departments, which causes higher sewer bills for customers.
What can we do to help?
The easiest way to solve the grease problem and help prevent overflows of raw sewage is to keep this material out of the
sewer system in the first place.
There are several ways to do this.
• Never pour grease down sink drains or into toilets.
• Scrape grease and food scraps from trays, plates, pots, pans, utensils, grills and cooking surfaces into a can or the trash for
disposal (or recycling where available).
• Do not put grease down garbage disposals. Put baskets/strainers in sink drains to catch food scraps and other solids, and empty
the drain baskets/strainers into the trash for disposal.
• Speak with your friends and neighbors about the problem of grease in the sewer system and how to keep it out. Call your local
sewer system authority if you have any questions.
What restaurant and building owners need to know about grease traps and interceptors
Restaurants, large buildings (such as apartment complexes), and other commercial establishments may have grease traps
or interceptors that keep grease out of the sewer system. For a grease trap or interceptor to work correctly, it must be
properly:
Designed (sized and manufactured to handle the amount that is expected),
Installed (level, vented, etc.), and
Maintained (cleaned and serviced on a frequent basis).
Solids should never be put into grease traps or interceptors. Routine, often daily, maintenance of grease traps and
interceptors is needed to ensure that they properly reduce or prevent blockages.
Be cautious of chemicals and additives (including soaps and detergents) that claim to dissolve grease. Some of these
additives simply pass grease down pipes where it can clog the sewer lines in another area.

Customer Notice: Proper Disposal of Grease Products
The build-up of grease in the plumbing system creates sewer back-ups and overflows that
can damage your home and the environment. Grease washed down the kitchen sink
sticks to the insides of sewer pipes both on your property and in the streets. Over time,
the build-up can block the entire pipe resulting in sewer back-ups and overflows.
A flood of raw sewage into your home or yard can expose you and your family to
disease -causing organisms. The unpleasant and expensive clean up is usually paid for by
you, the homeowner. Local sewer departments also incur increased maintenance and
clean up procedures that can result in higher sewer bills for customers.
By following these simple guidelines, home and commercial property owners can make a
significant difference in preventing. sewer back-up and overflow.
Guidelines for Homeowners:
1. Do not pour grease products down sink drains or into toilets. Grease products include
meat fats, lard, cooking oil, shortening, butter, margarine, food scraps, baking goods,
sauces, and dairy products.
2. Scrape grease and foodi scraps from trays, plates, pots, pans, utensils, grills and
cooking surfaces into a can or the trash for disposal.
3. Do not put grease products down garbage disposals. These units are for shredding
solids and do not prevent grease from going down the drain.
4. Be cautious of chemicals and commercial additives (including soaps and detergents)
that claim to dissolve grease. Some of these additives simply pass grease down pipes
where it can clog the sewer lines in another area.
5. Place baskets/strainers in sink drains to catch food scraps and other solids and empty
the baskets/strainers into the trash for disposal.
Guidelines for Restaurant and Commercial Property Owners:
Restaurants, large buildings (such as apartment complexes), and other commercial
establishments may have grease traps or interceptors that keep grease out of the sewer
system. To insure that the grease trap or interceptor will work correctly, it must be
properly:
• Designed (sized and manufactured to handle the amount that is expected).
• Installed (level, vented, etc.).
•
- Maintained -(cleaned -daily, -serviced frequently, kept free of solids)-.
This brochure was prepared under Cooperative Agreement Assistance
#CX824505-01-0 between the Water Environment Federation (WEF) and the
U.S. Environmental Protection Agency.

CAROLINA WATER SER.
Bane Elk, NC 28604
SUGAR MT.ON CALL LIST
Ann Sersystems: PO Box 343
SEPTa 1 200,5
July-Dec.,2005
Elk Park, NC 28622
WEEK OF
HOME PHONE# PAGER NUMBERS
CELL #
7/6/05 Joe
423-772-3269
7/13/05 Robby
828-766-7287
7/20/05 Darrell
828-765-8444
7/27/05 Bart Farmer
828-733-6043
8/3/05Joe
423-772-3269
8/10/05 Robby
828-766-7287
8/17/05 Darrell
828-765-8444
8/24/05 Bart Farmer
828-733-6043
8/31/05 Joe
423-772-3269
423-957-9197
9/7/05 Scott Pritchard
828-733-5924
9/ 14/05 Randy Pritchard
828-733-9922
9/21/OS David Forbes
828-385-0992
9/28/05 Robby Woody
828-766-7287 800-873-2337#555-5967
1015105 Darrell Young
828-765-8444 800-873-2337#555-5972
10/ 12/05 Bart Farmer
828-733-6043 800-873-2337#555-5969
10/19/05 Joe Edwards
423-772-3269 800-873-2337#555-5970
423-957-9197
10/26/05 Scott Pritchard
828-733-5924 800-873-2337#555-4008
11/2/05 Randy Pritchard828-733-9922 800-873-2337#555-4017
11/9/05 David Forbes
828-385-0992 800-873-2337#555-4009
11/16/05 Robby Woody
828-766-7287 800-873-2337#555-5967
11/23/05 Darrell Young
828-765-8444 800-873-2337#555-5972
11/30/05 Bart Farmer
828-733-6043 800-873-2337#555-5969
12/7/05 Joe Edwards
423-772-3269 800-873-2337#555-5970
423-957-9197
12/ 14/05 Scott Pritchard
828-733-5924 800-873-2337#555-4008
12/21/OS Randy Pritchard828-733-9922
800-873-2337#555-4017
12/28/05 David Forbes
828-385-0992 800-873-2337#555-4009
Rex Woody-Mgr.828-765-0210 800-873-2337#555-5968
Shane Eggers 828-898-3805 800-873-2337#555-5971
Rom English 828-733-2207 800-873-2337#555-5973
Maintenance Cell # 828-898-2698
On Call OperatoCell # 828-898-7109
CONTACT REX WOODY IF UNABLE TO CONTACT ANY OF OPERATORS
828-898-2897
Page 1

Utilities, - Integrated Solutions System I
Capital Project Details -- —
I
�j wa
Atlantic NC C080 0501 3184
V- Region State Co# Sub# ID #
Pro ect Name: Clear ea nos o of$rmad sewer marnsr f
j Current Status: Capital Planning
Company y_CarotFnalNer S ice lnc,cof N C WO/PO#:
System 'Sugar Mourita�f'ariller 16 SkiCrttryti- Project Mgr: Martin Lashua / Rex Woody
Project
Description Cleartapprox 10;000-feet of'offroad-sewer: main.easemen(s,,6f vegetat on
Location
Banner Elk NC
Justification & Benefits
Access to main for repairs, PM and emergencies
Alternatives
Project
Dates
Submitted By:
Approved:
Timing Issues
Estimated Start & Finish Dates
Wish 07/0 %06`
-=F
Original Changes Amended By
Finish:
Approvals:
In Service:
Reason for Amending Prolect Completion Date Date Amended
Project
Costs *Tiotal�spent pjosfeciaof 0/3�g
% of
Component(s) & Description Orig. Estimate Amended Spent to Date Over/Under Budget
Totals: r �$1�5QOOOOQ-
Project
Notes
Printed: 11/18/05 Page 1

I
Utilities, - Integrated Solutions System J
r'I J
�J
Capital Project Details Atlantic NC C080 0501 3183
Region State Co# Sub# ID #
Project Name:,eplace Rortabl'gen�raior:` Current Status: Capital Planning
Company: arr_olira Water"$ervice Incof:N:G {r WO/PO#:
System 5 ; r= fic�u_`tn m 'Banner;Elk Skw G y Project Mgr: Martin Lashua / Rex Woody
Project
Description , - Replace. older._?portable generators
Location
Banner Elk NC
Justification & Benefits
Older equipment is problematic and aged and needs to be replaced for reliability
Alternatives
Continue with repair as needed
Project
Dates
Submitted By:
Approved:
F
Timing Issues
Estimated Start & Finish Dates
Start:_ f05%01'/06
Original Changes Amended By
Finish:
Approvals:
In Service:
Reason for Amending Project Completion Date Date Amended
Project
Costs "Total spent posted as of: 10/31/05
% of
Component(s) & Description Orig. Estimate Amended Spent to Date Over/Under Budget
Totals: $3Q,,000.00=
Project
Notes
Printed: 11/18/05 Page 1

It
INTRAOFFICE MEMO
To: All Operations Staff
From: Martin Lashua
Re .eea pr11Iolrc
Date: 28;02
Please carefully read and comply in regards to any sewer spill, overflow or
similar problem:
It is very important that any and all reports of back-ups or spills are T
responded to immediately after notification and all possible efforts made to
resolve the situation immediately to control and impound the spill for
treatment and prevent the wastewater from reaching any surface waters.
* If untreated wastewater in any amount does reach surface waters it must be
reported to your supervisor immediately (or manager on call) who in turn
must report it to the state Division of Water Quality.
* If untreated wastewater does not reach surface waters and does not exceed
1,000 gallons, it must be reported to your supervisor (or manager on call) but
does not have to be reported to the state.
If _ untreated wastewater does not reach surface waters but d o es exceed 1,000
gallons, it must be reported to your supervisor immediately (or manager on
call) and this must be reported to the state and in North Carolina, we must also
post the spill report in every newspaper, TV and Radio station in the county in
which it occurred.
** In all cases, the operator must fill in the appropriate spill report form -
regardless of amount and turn it in to your supervisor as soon as practical and
possible, but in no case later than the next business day.
If the spill reaches surface waters - in any amount - it is very important to
document stream quality up stream and down stream of the spill. This should
include visual observations, DO readings and pH readings. The up stream
sample should be 100' up stream. The down stream should be at two locations,
100, and 1 mile. These observations should be reported in the comments
section of the state form. This is very important and must be done as soon as
possible after the condition has been corrected.
Clean up of the site must be complete. Apply hydrated lime the area to raise
the pH and control pathogens and to control any odor.
If in doubt, consult your supervisor or manager on call promptly. Remember -
every spill must have a state form completed.
Thank you for your attention.

P
Michael F. Easley
Governor
EA, '
r�� .. _ � William G. Ross Jr., Secretary
Q 1 Department of Environment and Natural Resources
1 r'�
Alan W. Klimek, P.E. Director
Coleen H. Sullins, Deputy Director
Division of Water Quality
'October 17, 2003
Carl Daniel, Vice President
Bradfield Farms Water Company
P.O. Box 240908
- - — Charlotte, NC-28224---
SUBJECT: Wastewater Collection Systems
-Revised Enforcement and Spill Reporting Policy
for Collection System Overflows
Application/RegistrationNo. WQCS00253
Bradfield Farms Collection System
Dear Mr. Daniel:
The Division of Water Quality (DWQ) has revised the procedures for enforcement of sanitary sewer
overflows (SSOs) and the reporting of those overflows to the Division. Since 1999, SSO enforcement actions
were based on a point system that assigned various values to different aspects of an overflow. The Division
expects collection system owners to operate and- maintain their collection systems on'a preventative and proactive
basis to eliminate overflovrs and comply with existing laws and regulations. Therefore, the "points'system will
no longer be used. Effective immediately, any SSO is subject to a possible enforcement action such as a Notice
of Violation and/or a civil penalty assessment.
A reportable SSO is a SSO greater than 1,000 gallons to the ground or a SSO of any amount that reaches
surface water (including through ditches, storm drains, etc.) Below is the procedure to use for reporting SSOs to
the Division:
1. Report by telephone to a person (not facsimile. or voicemail) at your regional DWQ office during regular
business hours (Monday to Friday, 8AM to 5PM) as soon as possible, but in no case more than 24 hours
after the SSO is known or discovered. To report outside of regular business hours, call [phone].
2. Follow up the verbal report by sending a completed written report on the most current Division approved
form within five days.
To provide a uniform method for all systems covered under this permit to provide useful and consistent
information pertaining to SSOs, a new spill reporting form has been developed. Enclosed you will find Form CS-
SSO, which consists of two parts. Part I serves to provide to the Division the required information that has always
been necessary. Part II serves as an area to provide a justification for the spill.
An NOV, civil penalty, and/or a moratorium on the addition of waste to the system may be issued if adequate
justification for an SSO is NOT submitted to the regional office. In order to submit a claim for justification of an
SSO, you must use the attached form with additional documentation as necessary. 'DWQ staff will review the
justification claim and determine if enforcement action is appropriate. Please review the attached form and be
advised that the information needed to justify a spill is very comprehensive. Begin using this form immediately to
report SSOs from the collection system. Continue to use our old form for reporting bypasses at the wastewater
treatment plant until further notice. The time frame for submittal of both Part I and Part II, if pertinent, is five
working days.

JIS"' / Z? cJ a .,►�-w-f
f §143-215.1C
(NSW) for which the compliance date is extended pursuant to this section in order to
reduce nutrient loading.
(3) Evaluate methods to reduce the total mass load of waste that is discharged from all
facilities operated by the permit holder that are permitted under G.S. 143- 215.1(c) and
that discharge into the nutrient sensitive waters (NSW) for which the compliance date is
extended pursuant to this section and determine whether these methods are cost-
effective.
(4) Evaluate methods to reduce the discharge of treated effluent from all facilities operated
by the permit holder that are permitted under G.S. 143- 215A(c) and that discharge into
the nutrient sensitive waters (NSW) for which the compliance date is extended pursuant
to this section; including land application of treated effluent, the use of restored or
created wetlands tha' are not located in a 100- year floodplain to polish treated effluent,
and other methods to reuse treated effluent; and determine whether these methods are
cost-effective..
(5) Report to the Commission on progress in the development of the calibrated nutrient
response model, on efforts to optimize the operation of facilities, on the evaluation of
methods of reducing the total mass load of waste, and on the evaluation of methods to
reduce the discharge of treated effluent. The Commission shall establish a schedule for
reports that requires the permit holder to report on at least a semiannual basis.
(e) The Commission may revoke an extension granted under this section and impose the limits set out
in subsections (cl) and (c2) of G.S. '143- 215.1 if the Commission determines that a permit holder who
has obtained an extension under this section has, at any time during the period of the extension:
(1) Failed to comply with the requirements of subsection (d) of this section; or
(2) Violated any conditions or limitations of any permit issued under G.S. 143- 215.1 or
special order issued ';ender G.S. 143- 215.2 if the violation is the result of conduct by the
permit holder that results in a significant violation of water quality standards.
§ 143-215.1C. Report to wastewater system customers on system Performance; publication of
notice of discharge of untreated wastewater and waste.
(a) Report to Wastewater System{ Customers. -- The owner or operator of any wastewater collection
of treatment works, the operation 'of which is primarily to collect or treat municipal or domestic
wastewater and for which a permit is issued under this Partshall provide to the users or customers of the
collection system or treatment works and to the Department an annual report that summarizes the
performances of the collection system or treatment works and the extent to which the collection system
I or treatment works has violated the permit or federal or State laws regulations or rules related to the
protection of water quality. The report shall be prepared on either a calendar or fiscal year basis and
I shall be provided no later than 60 dais after the end of the calendar or fiscal year.
f(b) Publication of Notice of Dis har,,e of Untreated Wastewater. -- The owner or operator of any
surface waters of the State, issue a press release to all print and electronic news
media that provide general coverage in the county where the discharge occurred
setting out the details of the discharge. The owner or operator shall issue the press
release within 48 hours after the owner or operator has determined that the
discharge had reached the surface waters of the State. The owner or operator shall
retain a copy of the press release and a list of the news media to which it was
distributed for at least one year after the discharge and shall provide a cop o� f the
press release and the list of the news media to which it was distributed to any
person upon request.
(2) In the even of a discharge of 15,000 gallons or more of untreated wastewater to
the surface waters of the State, publish a notice of the discharge in a newspaper
having general circulation in the county in which the discharge occurs and in each
county downstream from the point of discharge that is significantly affected by the
79
NOTE: Text Changes from 1999 Session are Underlined

§ 143-215.2
discharge. The Secretary shall determine at the Secretary's sole discretion, which
counties are significantly affected by the disc iarQe and shall approve the form and
content of the notice and_the.newspapers in which the notice is to be published
The notice shall be captioned `NOTICE OF DSCHARGE OF UNTREATED.
SEWAGE. The owner or operator shall publish the notice within 10 days after
the Secretary has determined the counties that are significantly affected by the
discharge and approved the form and content of the notice and the newspapers in
which the notice is to be published. The owner or operator shall file a copy of the
notice and proof of publication with the Department within 30 days after the notice
is published. Publication of a notice of discharge under this subdivision is in
addition to the requirement to issue a press release under subdivision (1) of this
subsection.
(c) Publication of Notice of Discharge of Untreated Waste -- The owner or operator of any
wastewater collection or treatment works other than a wastewater collection or treatment works the
operation of which is primarily to collect or treat municipal or domestic wastewater, for which a permit
is issued under this Part shall.
(1) In the event of a discharge of 1,000 gallons or more of untreated waste to the
surface waters of the State, issue a press release to all print and electronic news
media that provide general coverage in the county where the discharge occurred
setting out the details of the discharge. The owner or operator shall issue the press
release within 48 hours after the owner. or operator has determined that the
discharge has reached the surface waters of the State. The owner or operator shall
retain a copy of the press release and a list of the news media to which it was
distributed for at least one year after the discharge and shall provide a copy of the
press release and the list of the news media to which it was distributed to any
person upon request.
(2) In the event of a discharge of 15,000 gallons or more of untreated waste to the
surface waters of the State, publish a notice of the discharge in a newspaper having
general circulation in the county in which the discharge occurs and in each county
downstream from the point of discharge that is significantly affected by the
Secretary has determined the. counties that are significantly affected by the
discharge and approved the form and content of the notice and the newspapers in
which the notice is to be published. The owner or operator shall file a copy of the
notice and proof of publication with the Department within 30 days after the notice
is published. Publication of a notice of discharge under this subdivision is in
addition to the requirement to issue a press release under subdivision (1) of this
subsection.
§ 143-215.2. Special orders.
(a) Issuance. -- The Commission may, after the effective date of classifications, standards and
limitations adopted pursuant to G.S. 143-214.1 or G.S. 143-215, or a water supply watershed
management requirement adopted pursuant to G.S. 143-214.5, issue, and from time to time modify or
revoke, a special order, or other appropriate instrument, to any person whom it finds responsible for
causing or contributing to any pollution of the waters of the State within the area for which standards
have been established. The order or instrument may direct the Pierson to take, or refrain from taking an
action, or to achieve a result, within a period of time specified by the special order, as the Commission
deems necessary and feasible in order to alleviate or eliminate the pollution. The Commission is
authorized to enter into consent special orders, assurances of `voluntary compliance or other similar
documents by agreement with the person responsible for pollution of the water, subject to the provisions
80
NOTE: Text Changes from 1999 Session are Underlined

F V�JA TF 1
Michael F. Easley, Governor
u
�: �� �
—0y _s William G. Ross Jr., Secretary
n7r
North Carolina Department of Environment and Natural Resources
. _ _>
Alan W. Klimek, P.E. Director
Division of Water Quality
The unit of government for whom you work has a collection system permit issued by the Division of Water Quality.
It is our plan to conduct an annual Compliance Evaluation inspection of your program for operating, maintaining
and improving your collection system. The inspection will consist of a review of ordinances, logs, budgets and
inspections of sewers, equipment, pump stations and right-of-ways. The purpose of this letter is to tell you the
type documents we would like for you to have present for the inspection and the order we would like to see them.
1. Grease reduction Public Education Program (established and documented)
2. Sewer Use Ordinance and Legal Authority for Ordinance
3. Grease trap ordinance
4. Septic tank ordinance
a. enforcement actions within the past 12 months
5. Capital Improvement Plan
6. Maintenance records for sewer lines
7. Records recording citizen complaints
8. Record of sewer system overflows (SSO's)
a. sewer system overflow press releases and distribution list
9. Records documenting annual inspection of entire system
10. Records documenting semiannual inspection of high priority lines
11. Maintenance logs of major equipment used to clean and maintain sewer system including
startup records of stand-by power units.
12. Pump station inspection, operation and maintenance logs
13. Right-of-way maintenance records
14. System cleaning records
15. Spill response action plan
16. Spare part inventory
17. System map
18. Sewer system budget including revenue
19. Most recent Collection System Annual Report
20. Your Collection System Permit.
It is obvious that the purpose of the above, rather lengthy, list is to help you document what you are doing in the
way of sewer system operations and maintenance. These same records allow us to determine compliance with
permit requirements. We want to see a little fancy footwork when we conduct an inspection. If you use loose
paper records we would like to see files organized, titled, complete, present and stacked neatly. If you use
loose-leaf notebooks, dividers should be used between sections. We are more than pleased to sit in front of a
computer screen during the inspection if you use computer -based records. Behind a system of well organized
records we obviously want a solid prograrn of sewer operations, maintenance, rehabilitation and replacement
leading to the reduction, as far as possible, in the occurrence of sewer system overflows and the amount of
infiltration and inflow arriving at wastewater treatment plants.
Roy Davis, Environmental Engineer, Asheville Regional Office, 828-296-4659
Don Price, Wastewater Treatment Plant Consultant, Asheville Regional Office, 828-296-4500
TXTRMD, Collection system inspection 2 NoithCarotina
Natimally
North Carolina Division of Water Quality 2090 U.S. Highway 70 Swannanoa, NC 28778 Phone [phone] Customer Service
Internet: h2o.enr.state.nc.us FAX [phone]
An Equal Opportunity/Affirmative Action Employer— 50% Recycled/10% Post Consumer Paper

North Car
RE_x Y
J 'R I-D Av-LS
William G. Ross Jr., Secretary
,Department of Environment and Natural Resources
Alan W. Klirnek, P.E. Director
Division of Water Quality
The unit of government for whom you work has a collection system permit issued by the Division of
Water Quality. It is our plan to conduct an annual inspection of your program for operating,
maintaining and improving your collection system. The inspection will consist of a review of
ordinances, logs, budgets and inspections of sewers, pump stations and right-of-ways. The purpose
of this letter is to tell you the type documents we would like for you to have present for the inspection
and the order we would like to see them. In a perfect world you would stack these documents on a
table in this order.
1. Grease reduction Public Education Program (established and documented)
2. Sewer Use Ordinance and Legal Authority for Ordinance
3. Grease Trap Ordinance.
4. Septic Tank Ordinance.
a. Enforcement actions within the past 12 months.
5. Capital Improvement Plan.
6. Maintenance records for sewer lines.
7. Records recording citizen complaints.
8. Record of Sewer System Overflows. '
a. Sewer System Overflow press releases and distribution list.
9. Records documenting annual inspection of entire system.
10. Records documenting inspection of high priority lines.
11. Maintenance logs of major equipment used to clean and maintain sewer system including
startup records of stand-by power units.
12. Pump station inspection, operation and maintenance logs.
13. Right-of-way maintenance records.
14. System cleaning records.
15. Spill Response Action Plan. --
16. Spare part inventory.
17. System map.
Depending on your circumstances, all of the above may not be required. It is obvious that the
purpose of the above rather lengthy list is to help you document what you are doing in the way of
sewer system operations and maintenance. It is my hope that these record keeping requirements will
be beneficial to you.
If you will look closely at the computer generated inspection report for collection systems you will see
these documents mentioned as well as detailed questions we will be asking relating to these
documents.
The maintenance and operation of a wastewater collection system is a very important job.
Our interest is to reduce as far as possible the occurrence of Sewer System Overflows and reduce as
far as possible the amount of infiltration and inflow arriving at the wastewater treatment plant.
No°e hCarolina
,aturallb
North Carolina Division of Water Quality 2090 U.S. Highway 70 Swannanoa, NC 28778 Phone [phone] Customer Service
Internet: h7o.enr.state.nc.us FAX [phone]
An Equal Opportunity/Affirmative Action Employer— 50% Recycled/10% Post Consumer Paper

CAR4 L A WATER SERVICE INC.
414 Looff Sbaas Road
iwito 2
Arden, N- C. 28704
1-800-222-5291
Far_ [phone]
SPILL RESPONSE PLAN PROCEDURES
1 _ ON CALL OPERATOR RESPONSE ASAP
2. ASSESSMENT OF SPILL
3- OPERATOR HANDLE OR CONTACT NECESSARY
STAFF AND /OR CONTRACTORS
4 - NOTIFY CUSTOMERS IN GENERAL SPILL AREA
5_ NOTIFY DWQ BY PHONE [phone]
AFTER HOURS1-800-858-0368
6. CLEAN UP ALL VISIBLE SOLIDS,PUMP OUT IF NEEDED
AND DISINFECT AREA WITH LIME
7_ TAPE OFF AREA WITH WARNING TAPE FOR 24E HRS_
8. FILL OUT SPILLAGE REPORT FORM AND SEND TO
REGIONAL MANAGER TO SUBMIT TO STATE IN
REQUIRED 5 DAYS.

SPILL RESPONSE PLAN EVALUATIO
�vC o o �.2 9�U
1. Do you have a current 2�o ur contact list which includes phone numbers of key personnel and/or
res No (If Yes, please attach)
contractors?
2. Do you have an equip ent list which includes what functional equipment is available and where it is
located?Yes No (If Yes, please attach)
3. Do you have the staff re urces to make an on -site assessment of a spill with in two hours of notification
of the spill? Yes No (If No, please explain below)
4. Please list your standard spill response procedures: 1 eA
5. Is your spill response plan readily available to all essential personnel?
Yes No
If No, please explain why:
G. Are all ess ntial personnel familiar with the spill response plan and clearly understand its contents?
Yes No
If No, please explain why:
CA►;ROLINA WATER SERVICE INC. OF NC
414 LONG SHOALS ROAD
SUITE #2
ARDEN', N.C. 28704

•
L-67
CAROLINA WATER SERVICE, INC_
414 L aAf sboafs Road
suite 2
Arlen, N. C. 28704
1-888-222-5291
Far_- [phone]
1 1 p
SYSTEM_ SUGAR MOUNTAIN
OFFICE HOURS PHONE _1-300 222-5291
CUSTOMERS CALL ANSWERING SERVICE AND OPERATOR
CALLED IMMEDIATELY
OPERATOR ON CALL SCHEDULE LIST TO ANSWERING SERVICE
OPERATORS SWITCHING CALL IN SYSTEM
t ARY TIPTON
ALAN ENGLI H
F, ti ail.
PAGED
1-300-673-2337
THEN 555-5970
1=600-73-2337
THEN 555-5969
1-00-373-2337
THEM 555-5973
1-600-873-2337
THEN 555-5973
1-800-673-2337
THEM 555-5968
1-600-673-2337
THEM 555-5967
423-772-3269
423-772-4492
626-733-2207
328-733-6505
826-765-0210
628-733-5994

ft ft
CAROLINA WATER SERVICE, INC.
414 Long Sbaals Road
silito 2
Arden, N. G_ 28704
1-800-222-5291
Far_- [phone]
EQUIPMENT LIST
LOCATION: SUGAR MOUTAIN SERWER PLANT
BAS TRASH PUMP
DC TRASH PUMP
SMALL PORTABLE GENERATOR
SAFETY EQUIPMENT
BACKHOE
DUNPTRUCK
PORTABLE WELDER
SHOP AND STOCK REPAIR PARTS

CAROA WATER SERVICE, INC_
414 Long shoals koad
Xu to 2
Arden, N- C. 28704
1-000-222-5291
Z�yr.- [phone]
GENERATORS IN WESTERN N.C.
EXAMPLE 801 45 G
( COMPANY SYSTEM) SIZE KW GAS
ft
FAIRFIELD MOUNTAIN ( LOCATED AT OFFICE AREA )
801 45 G 480/240 3 PHASE SELECT SWITCH
801 3 G PORTABLE
FAIRFIELD SAPPHIRE ( LOCATED AT OFFICE AREA )
802 45 G 230/480 3 PHASE MANUAL
802 5 G 120/240 8 HP PORTABLE
COIdNJCS TEE FALLS I ( LOCATED AT OFFICE AREA
905 A30 G 905 B30 G 905 C30 G
( ALL THREE 230/480 3 PHASE MANUAL }
905 D45 G 230/480 3 PHASE MANUAL
905 3 G 4 HP PORTABLE
SUGAR MOUNTAIN ( LOCATED AT LIFT STATIONS 1. &2 )
501 A45 G 230/480 3 PHASE MANUAL SWITCH
501 B45 G 230/480 3 PRASE SELECT SWITCH
501 5 G PORTABLE AT SEWER PLANT
BEAR PAW ( LOCATED AT OFFICE AREA }
537 5 G PORTABLE
AS111:VILLE AREA ( LOCATED AT BENT CREEK )
SMALL 110/220 PORTABLE
ELK RIOTER
830 1001) (LOCATED AT' STOAGE TANK` 1)
If any questions please call.
Eddie Baldwin
Western Regional Manager

�AA
ft ft
CAROLINA WATER SERVICE, INC_
Suite 2
Arden. R _ C _ 28704
1-800-222-5291
Far: [phone]
LINE REPAIR AND CLEANING
OFFICE PAGER
MAINTENANCE UNLIMITED 628-3799 257-9503
C' S IN-HOUSE BACKHOE
C S IN-HOUSE MAINTENANCE CREW
LINE BLOCKAGE
MAINTENANCE UNLIMITED 628-3799 257-9503
CS IN-HOUSE MAINTENACE CREW
SEWER PUMPING
MAINTENANCE UNLIMITED 628-3799 257-9503
APPALACHIAN PUMPING 264-2450
PUMP REPAIRS
REED MULLIS 932-7662 792-3480
MAYLARD ARMATURE 765-9264

rpv
of
CAROLINA WATER SERVICE, INC_
414 Long Sboals .+Egad
siffm 2
Arden, N _ C _ 28704
1-800-222-5291
Far-- [phone]
ELECTRICAL REPAIRS
REED MULLIS
I_ _m_C_
MOUNTAIN HERITAGE
OFFICE
932-7662
733-9799
733-0140
LIME JET CLEANING
MAINTENANCE UNLIMITED 628-3799
BACKHOE SERVICE
MAINTENANCE UNLIMITED 628-3799
EGGERS CONSTRUCTION 898-5862
CS IN-HOUSE BACKHOE -
L7
PAGER
792-3480
257-9503
257-9503

C Ina Water Service, mr,
P. ®. Box 337
Banner Elk; NjC., 28604
coo.zzgoo_
9. Is staff designated full-11ma-for t;alleit o I syststn operall�n and MainjanArlool Yos _- --
2. Do you have a list of 24 houroorlla*7 _.,, Yes 'No (if Yes, plegi Mitch)
3. Do you Rave an ertteruancy cuiprr�ttt li.t't . N ... Yes (it Yes, fal8ase ettaah)
q, . Staff distributionlllrne allootir rr:
Ntrti•►l:ret T-ot�l slafl
�I1.lf�.ltzx�td�: �IS2Lr,Lt�Nt�,��t.
Collection Systerr7 (inCL f:aarl lfriir p ..............._........ _::...,,M...._..._
Pump Stations �.:_.........._;
I/1 Correction ....._,_...M _,.,_ ___...,..
5. Are maps) of the collection systefcrYqs ........_. ; M Na
0- 'total number of puim) sitallaf)s: � -, (f'ioaso aonir�le ' p� POLIV StallMt form -for Avar'll stallutl.)
7
Is a preventive rrtalntonante twoprartg In 0110t;17 -X...... yes _.<..,._,.. No (it Yes, pfoatse 4I11ach)
u yes, does il'lriclude:
a. Maintaining logslrecards
b. Dots rrnlning:equ1ptrar1:t/s.yslalrI malfunction rates
c. Establishing schedules
d. 1/1 evaluation
e. Manhole Inspection
f, sewer cleaMbg program
g. Hydrogen sulfide rnorrltorlrrg rod ooMfol
h. Lift station operetic,r'r
I. Easementhlght-of-+ay ntrefrrt:pl�ance
1. "Walking" or visual observallot cif limes
k. Spare parts Inventtsry
C:. Yes __._ No
Yes No
Yes - _ . No
yoq No
Yes _....�_-� Na
- _.
Yes
No
,_
_ Yee
_
...__ No
.._.....
K_... yes _
m No
Yea
No
„mm Yes ..
n
�. No
_ _.. Yes .
_...._ No
�y,yl1r157�efctiorr p'ogt, :1:1 f��, tym
5. Please describe what tyaeit angorrg o/s stem c�tyxists:_,,.„..v.,.,,....._.....,..
9. Please dewlbe the schodple for line cfsar11j1V:-"��a
10. Is there a sewer use urdfnr i7ce'? ..�...:: ,Yes .,.w,._ No, Yes ._..... No
it yes, please identify the respwslbie lmtty for unsuring th6brdltlipce(s) is wilotood.
-,�,W,(narr>e of ;rg+�f��ar�eillte pdr�rxcalr�g+snoy).
Please describe any sowrnr use arOinance e1,11.O :errl .f t praq.tices thdt' dxlst:,.-,-,n u._ .....__�...._,.._....._.._.-.w
rj
JUN 30��
lj WATER QUALITY STUJM0r01
ASL1 ViLL� ,--GIQ Ai urF CE
is
Z9 39Vd
1W ?fit ens
39698688Z8 8c.:6Z 6665/6Z/90

�. 0. Box 337 Ice; Ina
Banner N.C.Elk, 2
. 8604
Collection SvstgM _gy_ -9f1R :
1, Please estimate how many milas of sgw4n , Nrte are let your. m�R9�c:'ii�+rt:,�yffilr�rt)
_ A 100mi.
2. How many pump statlons are to your uollt,ction
3. Please list any problern areas within yoW collertlen-systeni.•,induto o-xact location of problems.
(H.tg. Chronically surcharging mantiolos, pump stal.lor►�-'Whfoh7fze uently tail, tlnej with severe
Infillration and Inflow, etc..)
•
__—..,•_.n—,_—w—,_.__._ur.w. r.,„ ., _. _ __ : _.._.w.w,_wnx:xwnw.w�-„r,r ♦ .....n.n... ...,nnv:,.w.vennr r -ram- +r _..y.y e•ry xr. n-:e^__w__.__
—_. _�..reo-,.»..-_._—.__. � r_...x.,xuw„•..,,. _.� ��,..:..............._.... �..n..-....,n...nrr....n:�„r:r-......_....un....n..9.al..nA...........nex.r.n.i n..v,....rn�...n„w.n.... ..... .:...,n...v,
A. Please rank the problems listoff-in No. 0 jrt order of impott,amtki, if I' pssibipe.iticl de an a 9lirnaled date
by which the problem wilkbe appropriately address4,1
1 "
F
..+wxm..,-._��_.._+..xv��..__...-._..�,w:..:n.......,..e...,,,....e :: r.........—e_..�..�u.,._..rn.uaxw.r....,w.._:iw....... _.... ��.,._...h.,e...:.,.,,-,...m..,..,�r.w..i......w...�.:x-m.....�.....,.».....,r_-...•4�—�x.W.,...w..
5. Please describe any Ongoing OWN Or l;,rians to tine collection systarn,
Include exact location of k ngoir)V Or. t)IarinQd wOfk,
(e.g. Infiltration and stalton uppigoes, Pi0e : eeeplaciAlient, 010..1
----er.»:..e.�—nw�..n:.w.r..,-.e-___.n..r._..:nn,,.,nrn..r:.-_v_....._•...r.ww,_..—.r—__.—...:.r•,e..,P�vn....n._.. a... _.n.__.�i-,..epee.a.n.wr.r,rr..rM�..r.-..x.u._a..._r.r.nr:.w :n, .-re _.rrn�-r,.:.,,r.,nv+
-----_n.v.,reuw— _—».exa rr.,.•rn,r.�_...wr......xrn....en,-.:.,+..............uw.w.w�-.w. a. M...r..c:.nv..�.:......_i..........ey..u.rw,.rAn.enr:e�.n.+:r•e� w.w,......en.en��,.een.r:_r �/r.--,.u....c w w�une.,.i_...—_.n,nu
Y` NOTE: Please attach any.addiOn,1f shepW-and/or .lest Mi tkit . it nt��tedr
10 30Vd iw 8' ono Z9698588Z8 8E:8T 666Tf6Z,190

Carolina Water Service, Inc,
P. O. Box 337
Bann r::Elk, N.C. 28604
(please compkie otte. forin f6r,'00-111.1witip OINA)
Name of Facility'
Phone Number.,
Location of PUMP Station:
i. How often 19 PUMP MOM) 11 Vect"'� da 1wico,par day
(check all Suet Ot)101Y) or.1 eo,*par week dmy� 00t week
2. VVI18t IS the pump station C#PAdtY?,2,045;2 (IPM . 11 laasura.11ow?
.0 -F her: tp.earls ICY
Does the'J;V1npSlRI1Uf1 h8VO B.flfjw a Puf'V-co r1t f4g'
Yes ✓ No
3. Does the pump station have.0-backup power source? -'Yes. No,
It yes, what type: Ohxtabld be r") ed to $Ito
&_,,'' :Standby vsnotatiOr ':Oi) 51W,
Allsri%16 Power 9:,
if a portable generatorJu ur,%l,, bow 1T1,Vtny:OItMr putI.I.TJ Ontions does tile Oatletator Some . ......
How often Is the gerraralot 10,9jetl? (MoJyr.) .
'
When was the genetntur lal
Was the test sUccessfU17 _!-_1 ...... No
. . . . . . ...... .
It ho backup power e*tis, PIOGA40 ('W-Iltl wk)Y,
.. ... .. . .....
4. Does tile PUMP SWIM have: a worklflt481WITI SYStart)? e' N6
on site alarm SYSIGM, I,,flg)i water audio alAr.01 Migh water visual slarm
Other ideovnlbe)
Telemetry MOF1itOrIr19 SYslelfl: VVOI W01146.. level Wei; well low level
I "jOVd
I-Ogf4ow, cuitWil AC PoWer status
please describe other olatru syplgrrs at 1110 put.11P.-9111,10011'.
...... ....... . . .... . ...... .....
pefts �jvmnl,�)ry to taplke or rebuild pump?
5. Is thele a sPRtO pump ava4aws-or,an adec*4110 S t. ertasc , 0ri to address?_
No it
60 3DVd iw �jvqns Z9698688ZB 8E:6T 666T/6Z/90

-9Ilfl9 Water Service, ing,
K O,' Box 3S7
§§Rn@F Elk, N.C. 21M
I'M!
(please C01HOW Dike %ray for a�c11�. ��ta•�t��a �t�tdu�aw�
Name of Facility:G,'�at�l�kit
Phone Number:.
Location of PUMP SteRtiori.
1. How often Is purrap.statinn. 111spec.ted.? otivw .{,per day _ ..._.:. twir:aa'"r day
(check all that apply) , �_..., 071:trcrr. wQok 4--Ays: per weak
,_.M.�._.,.. �ail�taar(q�:1:,1�irrj u .�.............,.rn..•.._..w ......,,_�...
2. What is the PUMP Stail011 C'RPrapily^.;,,,, .,0,.,.CpM
Does the pump station 118YO r 110w. aria, ixulnl) catmters or uth*:,,'aneaaEns tcs•1atea3t�urs tit�w?
_ Yes _- No .
3. Does the pump station have as backup, power source? �':. Yws ,�.,..�w Na
if yes, what type: r1lc�vad to slle
....__�W:Nr.�tatadt��r'l3pnera�ol^-,i� z�ire;
� . AllornaW power 1e60
If a purtatile generablor is usec;1; taow rriarty. utrtier Ptzrrtp sta.ticsras sloes ttin generator, serve �......• �.,.:....._.
How often is the enetelor tagalttaci7 ,c •19+r•)
When was the general last 160 11e94eci7
Was the test successilai? __. ,)C. �'�`? —_�.. Na !t'talcl� what a Bali was.ta�kon to tddress?
if no backup power exists, Ple*:1e exptattt why,
4. Does the purnp station have a W. orkln' ,alarm systerra? ._.r�; ,M... Ye,a _.__.,.,, No
On site alarm systern: .- X-M..-- h#gli water audio alarms High water visual alarm
_.._..._.__ «tl;Fer ((laisCrlbe)
Telemetry Monitoring Sys.tern: W91 well 11loh level :: ...�_ Wot'wet! iDW level
__.._... Utywell•hlo.16vol FfigirNo�rafaH
_,..... _ 1-ilUtviow ctlrront .... A0 Pow* status
Please describe other aatsarnt SO,@ ns at the pump mtiaali0ri.
5. is there a spare frump available or pal -to k�veatti ry !o rEa l�a00 or rebuild pump?
_ Yes No 11 No. Wl100'ol'rons are beirscF..wattAilaAlea� tta adtl.res?„ ., �_,:.�,...,...-._�..,, ,,�...._M, ..-•-
.y....mi-..._....�.w.w�..w..._�u. wli.�.-�Iu.n...rTr._.x,.Mnn..�._-,.._.......�....«... '
b0 39Vd 1W �jvo s Z96986seze 8E:EZ 666L/6Z/90

--amlina Water Service, Inc
P.- O.'Bcx:337
Banner. Ells, N.C. tom -
1,U-MI' STAII-QN , rd colllpj to one forin. for'.oacli i 4sop slsttio.-11)
Name of Facility:.5
Phone Nurnber:
Locatlon of rump Stati0rr . .._
da 1, A �._.- .. _.
1. How often is pump &tatian I11sPected7' 0609.Per day' _.._.. twice. per day.
(check all that apply) oftp;n;p+sr W0.0k _,., .._. days per week _,..
2. What is the pump station
Does the pump station have. a flow r'r4or, purnp countor's f�lx rattier t'r1-e ns '10 rniinasure flow?
Yes •,�_ No
3. Does the pump station have o backklp l;aowersource? a Ye:r. -- No
If yes, what type: _.. f ortet�i� r:nrtrato 'r lai'ott can be moved to site
_ ndby general sr.::.0 site
Allerrtata power -to
if a portable generator Is.ta�scl,, t uw r any,attaer. pta ttp Sl�lt'iaris rtoes ttrt
blow often Is the genetatr�r 101' rl7 .�'.� Syr,) .
When was the generator last looa.d tested? _.._
Was the test succpsstul'? .._.�l ,.... �'es —.-- No It-50.- w t' :tlan was.take.n to rt lsiress7
It no backup power ®xi:At$ , please, exptaln.whY.�.•........�.,....._..,M.,�.__�_.�� .:..�.�_.�.�.....M.,�.~� �.-_~.
4. Does the purnp statior7 harm 0 -WOtking alarm systerrr7 ' Yes. _ „ No
on site alarm system: ,,...... M(►It watet rsudiv �lat'�iM......, Mligfa v►rrtter visl alarm
_. �... Qpier (desacribe)
Telemetry Monitoring System:.. Wet well high level _._...,.. Wet well ?ow level
__,,Dry. well t llgl�lov�t pH
,- ^ _- httghllow MON 'Atd po"ver*Olus
please describe other, alarm systems rtt the purrtuAtat 1I.-
5. is there a Spare putIlp RVAllak�ate Or ar'r odequale sf) r In i 1 ro tatt�dst erss7 ce 4s rebuild PUMP?-
..�.,.Yes ��--NO�..,..Il1M1lo�Awt?�rt �actians arebeN'�:. ......,,........._....� ,..,....,�.-.,.,,....� ...__,.,�.�.._-,--T.�.—..
60 39Vd iw dt ono Z96986e8Z8 90 't7T 6661 /6ZI90

06/29/1999 14:06 8288986962
SUGAR NIT PAGE 02
ON- s6A. k
6dLUrdj Pill -API 40 VLOW 01 A4 . 10 a Ifltel[IM0 dUIM0 axeds e alrdt(I $1 .9
. . ........ .......
at'll ju SID81,W46 1.111>~1 A011P 14JOW as-981d
snJejo
110M
JaAP4 M01 JJOAA JUM'
woetv umule c3pne. jokem ijbjj,j --(—
;A1491GAS Lump 811r. Ljo
ON
tl A)AULJ U01juss duind erit saoC) -t,
-Alm Aj)wldxFj o0bold,11sixv jemod df1vpBtj OU 11
. . . . ....... .. . ........
jf;9j W4 SUM
Sal pV 11sol jolvjsueB ail} Slam UaLIM
.0 . 61 k1allo Ap"
JVJU401-185 OtIl T:30P 8(4WIS dt 1b 1 0 Ai*Aw
M
LIN AeeA(.;d 6XMI tl'r�Avjq tjollols duind sq1 saOQ 'C,
ON
(IL . und'ielOw- *00 V WWI Wllsls clu1nd OL11 s800
tjolivis Mind 01j) sl 1811M7
40om 4ad 6ABI,� (Aldile 18114 lie 51DO(P)
cAx) �pejoodswj u,olle,19 Wind sl ual,)o *OH I
:uoIjejq dwrid 10 W011B361
:Aaqu.'nN ewOtld
w
wtnuc]
chid od tpoa. ;oj own)
Nit.) ti.vills tfwflal.
t'0986 jewels
LEE kog -0
°ouj IsqlNes .181192
M

011na Water Service, Inc.
P. 0:13ax 337.
der Elk, lTN.C. 4644'
eU,MP :+ I('ti" I -ON
(Irlrc��s :ctrt<a � 4c dti 11'tli alft W;;400t. Pump s.tndual)
Name of facility: �.._�.F�I "'"--•.,...;.M....- Gonit'•.I`'etsii>" ..���!-,-.,..,_�.
Phone Number., _S A—, -Se -444- ,
Locattion of PUMP atalion: _
1. Flow often Is pump slrriioil 111spepleo?, canr: ;I:�c=r (Jay ..,_ µ . twk* per day
,�..,.M
(check all that apply? __, �&.-- a.rtst '.��aw+ a;�ic days leer week
2, What Is the PUMP slatlon cAPS1(;ity'i''Z !Lap'tlll
Does tha'purnp station have a (;low 100tior. J)U44) counl8.rtr6r Iri,mans:uto flaw?
—... Yes X No
3. Does the pump station have wbaokt4r..power source? ....-�:.,.... kes No
if yes, what type I'cart.crtate:getteralut ltici.1'can f)e alaved to slte
i l-hln 3tyy,: �erierattlt pia star..
If a portable getlern* Is used, liow mony,cthor PORT MR .!10 does 1110 ptaetetor sedwr ?�,..........M..
taow often Is the yenertnior tosivid? A, OJYr°i'•
When was 1119 generator last •juat1 osted7,:(P
Was the test $UCCOS�' IVI? ,c ..._ �' - No It •f Q`, 1Mt1&[t' FkU tr r1 Wei taken 1p address'?
It no backup power 891.6te; p1e1M 8001 wiry:
d. DOGS the pump station have R waFkirlp elartt, systertt? ....,,, ,....._. Y(4 _.._._. No
on site slarttt systetn:._..4,_. tritgh water atrdlo, alairn :..__ }dlgt� wrater visual a�.Itart:l
�Ma, t;l'llet (derlbe� w.,...,, .....
Telemetry IVlortitoring SYSIP,rn: ,..,. .,_ Wt7twep.tik# f .iRvr:Fl ,' . �._._,_.
We well.low level
well 1110r;lavel
AC perW000119tUs
Please describe ottrer alartrn systOIPS at the ptjnrtr: t4a'tlon,,
5, is there a spare pump availablo or On, acfsgr.aat.e spare .t+girls Irw(*pt+-)ry to re.. dace orrebuild pump?
If I'tat' acligns are beingt tcfrar>trai rt it)
Yes No tJq w'
r..M._......,...._..A�....m., �
TO 39Vd 1W djvonS Z969866aze 90:VT 666T/EZ/90

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Display Reports Page 1 of 1
Select Incidents IQ %� i
Incident ---Select Value--- Create
Type
Editl View I Report ��
............................. ................................. ...".. I ................................................................................................ y
6 items found, displaying all items.
1
.......................................................... ......................................................... ...................... ........................................ ................................. ......................................................
Action
Type Date
Incident Permit # Region
County
City
Liable
Facility
Locatioi
#
Owner
SSO a0` 6 6
200601641 WQC 500174 Asheville
Avery Charlotte
Water Carolina
Mauntai�r
Sugar
Mountair
11:00:00.0
Service
Colleei:io
Inc Of
Syste:,
North
Carolina
Other 200'57-=0
200501761 WQCS00174 Asheville
Avery
Charlotte
Carolina
Sugar
Failure tc
133
Water
Mountain
Submit
12:00:00.0
Service
Collection
Applicati,
Inc Of
System
North
Carolina
SSO IVQHTO2
18
200500499 WQCS00174 Asheville
Avery
Charlotte
Carolina
Water
Sugar
Mountain
Manhole
on golf
15:00:00.0
Service
Collection
course
Inc Of
System
North
Carolina
Other 200:5-°0?1',?
200500219 WQCS00174 Asheville
Avery
Charlotte
Carolina
Sugar
No
Water
Mountain
incident,
13:06:00.0
Service
Collection
had to
Inc Of
System
create to
North
make NC
Carolina
for failur,
to apply
for a
permit
SSO 2b005_01
200500859 WQCS00174 Asheville
Avery
Charlotte
Carolina
Sugar
Maiioifa
�1`6
Water
Mountain
15:00.0
Service
Collection
WWTP
Inc Of
System
North
Carolina
Ise
SSO 2004'=Q9-
200402143 WQCS00174 Asheville
Avery
Charlotte
Carolina
Sugar
Main
�'27
Water
Mountain
collectior
10:00:00.0
Service
Collection
going
Inc Of
System
through
North
golf cour
Carolina
.........................................................................................................................................................................................................................................................................
Export options: Excel I
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http://bims.enr.state.nc.us:7001/search.do ' 1iWW200'A

I
t Avery �lournal Tlmesir�J Mardi;z
i"T
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-/t/'Lou zzyUU —
4� AYsanbvu'3�a
Q11MAC. — a. , }
I• ,+,1i l,i ��Y; f
114K..'sA"!i'��d'v'>tila'a+x"'
i' public'°INotics § ;410
f�lii„ ; �;
'i
'6 a--C/ i (
v 1N THE•f3ENERAL COUR7'bf= l/11 1700��Gp�Ai',CC
.JUSTICE P' ;;; : CIAL ILtGQTIDi�
SUPERIOR COURt DIV{{SION r' ' 4 }•
.�{ FILE NO' 05 CVS 24':'"I!P`'l,f`%!'i '' `NbTICE OF SPECIAL SESSION SUBI". MbLintit'i
NbTIC�.O(:lSERVICE�,O.F'IPF�O-, ',:' ,•;.! •,,;.'t°r ;:r,.:,,. , ,• - -re
CUSS BY PUBLICATION i • �•i r 'rl' ii 1'+ on NV,I�/ :i%+W14t'
Devil ,Ttle TOWn Oaf S6Va11 s Planning
hold a Special Session matoly 4150
stATE OP'NORTH OAROLINA . on Monday, March 7, 2005, at 5:30
couPrrir,o Avr= Y I ; ' prh In the T6w'6 H8110356 Sevtln ' parfi�'Ify�r�� by r
GEOitGE MOf3TON , ( . DGyils Road 8664' Obvils, NC to
'Al t � S j !a ` dlsbuas thA Hat�,}csifiA9t dbit Course. ,ii [, a� + i
Ii}y,i121.6t r,•'!cl4
at-UNKNOWNSOWNEIgEiritl t+,�tr'r �. + :+ ' yd�ryilp; i. , t i• 1
DeferldAhts
yr Y. ,y t7 t; •jam �j�%'
S
' PLEA'SE�7AKE NOTICE 4F► t,d NtlticA of Worfic§f�op Sessibh •
;plead irigSeekln�l�IlAf,agalrfbff,�Ayer�tilJrlt��Board.ofComrnls-.F;, r �rK
haS been`flled ln;tFje abdlie 27& y! jslon6rsl 'Avery B6aFd of €ducAtiofi ',�u�i �'.
< tion6d'tnV t'", i"f' 6 rtaf64Pk �1le me" vofyG66u Bdard of Com B` GI 58
Wlef being Sought mf6slonefe' and the Avdty County
'Board of: Educa'<ioh will hold a Joint yt�OR' (�°��R�fII`�ti��
•, a 9 0 TI ache tract of lanfl fdr�'t�9`or1 e + "pis � r , .f�-'
° Utgie 146 Cibb Iri Av�ry`C r�ty, Wli shdp'Sessidn on Monday, y,P g9, tJ�f��Vice
. 'North Carolina s 1, i t :A N'2W5 dt &bb p.m. at the gas
4YOU ARE REQUIRED ttikb;'�I OyEduoatitir(",Offs torathe'I
y'fenS6 tib`•6uch pleadlri¢'�-iiot?lafa"�.,rx�d�� of disctiselrig � proposed�I_ `' �+
k than the 6tfft.;of April; 206$�''d81d ,'t hoof 66Rd 16fefbMurh for rono- �A�d ;
_ datd being forty (40) days frbm'ttie ;'vatloii bf AveryCdilrltjr High School,
first publlcatibri of ,this; Notice;°�1fiaf: ',; Nency.Cdok
upon your failure to do'eo the party Clerk fd the Soard
seeking sdrvice again"st ybti taill'ap° `i , ' ` i!1
ply to the Court ttie r6tiefatiught. ;' ; HdU§ f2 ;
s This the 7dth day? of Februaty; 605 I h f~n3
g HALL &HALL ' iF Z, tt+ CafbOrya fNAter $etvfc�'9±Inc. of North 8 �h
Wll
Attombys at Law h C �. ''I Caroline `ovner grid dderator of the �,:���f' r
t SY. ' x �� n > ate , � , Sugar Mbflr�t8i11 Ubl►d Utllify Sys
r, a cafia IfirYfid ViCfafdMfyS�i�aP; Mguft
Douala§ L H911 ,l j, r t;' t,iM} taln C 2�60tt gtoe.that sloproali
Attorriey'at Law : t , mst6f 0 (IU0 galldti of Uhtreatd8 D m o i n e
305 South Green Street .(, +; 4 {,
` Morgaritbia NC 28G55 wasfA{e W S 8n 1 ehtally dis- : $ 9 10 kit Gt
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Council vvil�'liold two Publlo lge"a a§ qulokfly as poAell316 end the Gres ".
i ing§ on Monday, March 14;•1'2WS'; t eLcleatigfl., 0ftUT&. 5C'fA6k ShoM no �tGbO 0
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ANC The'tlrst 15aaring Wdl ba f$ 8bn,' ately reporfad ih?siAMp(vttbi, b
:fsider:a;�e4uesfato annew a ltl R�nt Water,u'alttyY$nouayou. a
SeVven beviis th6 ram' d15e*�tlydf,>4;d �'���ba17 MF G> , $1 J,W S thd T6�W'A or and Rearlifg"SiI('tie
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IN THE GI=NERAL COURt OF JUSTICE
SUPEA16R COURT DIVISION i
BEFONE THE CLERK�f ry 7
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)OI

A-, -
Form WWTP-BYPASS/UPSET
Treatment Plant (WWTP) Bypass/Upset Reporting Form 5 Day Report
PART
This form shall be submitted to the appropriate DWQ Regional Office within five days of the first knowledge of the unanticipated
bypass or upset.
Permit Number: NC0022900
(Always use treatment plant permit number)
Facility: Sugar Mountain WWTP
Owner: Carolina Water Service, Inc of NC
City: Banner Elk
Incident # 0[T5Qt2°22
Region: Asheville
County: Avery
SPECIFIC location of the treatment units bypassed or where the upset occurred in the facility:
influent pump station
Was the WWTP compliant with permit requirements? 0 Yes 0 No 0 Unknown
Was samples be taken during bypass?: ❑ Yes 0 No Unknown0
Incident Started Dt:)lf.05'' Time: 04:00 PM Incident End Dt:
(mm-dd-yyyy) hh:mm AM/PM (mm-dd-yyyy)
Estimated volume of the Bypass/Upset: 900 gallons
Describe how the volume was determined:
Time:
hh:mm AM/PM
Weather conditions during bypass/upset event:
Did Bypass/Upset reach surface waters? 0 Yes 0 No 0 Unknown Volume reached surface waters (gallons):
Surface water name:
Did the bypass/upset result in a fish kill? Yes
SPECIFIC cause(s) of the Bypass/Upset:
Pump Station Equipment Failure
0 No Unknown If Yes, estimated number of fish killed?
WWTP-Bypass/Upset Form January 27, 2005 08:46 AM Page 1

> .' FFn — 3
EEB
SECTION
This form shall be submitted tb- 1
the sanitary sewer overflow (SS
Form CS-SSO
tern Sanitary Sewer Overflow Ropbrting l`orm
PART I
within five days of the first knowledge of
Permit Number: (WQCS# if active, otherwise use treatment plant NCfWQ#)
Facility: S�Q 4'' u�T�'"� Incident #
Owner: ��ro/.�g �Jo y®� s��//, c� Region:
(� City: County:
7
�j Source of SSO (check applicable) : Sanitary Sewer Pump Station
SPECIFIC location of the SSO (be consistent in description from past reports or documentation - i.e. Pump Station 6,
Manhole at Westall & Bragg Street, etc.) : L;Fw7 6,J6-% 7/r
Latitude (degrees/minute/second): —
Incident Started D f' " Time: 4/ ;/�6' 1�
(mm-dd-yyyy) hh:mm AM/PM
Estimated volume of the SSO: 90 O gallons
Describe how the volume was determined: 1/. S'9� --5-,-,
Weather conditions during SSO event: ��pr cz,� cc
Longitude(degrees/minute/second)
Incident End Dt: Time- y20 -m
(mm-dd-yyyy) hh:mm AM/PM
Estimated Duration (Round to nearest hour): /
Did SSO reach surface waters? ❑ Yes IN No 0 Unknown Volume reaching surface waters (gallons):
Surface water name:
Did the SSO result in a fish kill? El Yes ®No Unknown If Yes, what is the estimated number of fish killed?
SPECIFIC cause(s) of the SSO:
El Severe Natural Condition El Grease Roots
El Inflow and Infiltration 0 Pump Station Equipment Failure El Power outage
El Vandalism El Debris in line El Other (Please explain in Part II)
Immediate 24-hour verbal notification reported to: L:7-'.'� ,rases
E DWQ 0 Emergency Mgmt. Date (mm-dd-'yyyy): zzg6 Time (hh:mm AM/PM): /d.'od �iyr
If an SSO is ongoing, please notify Regional Office on a daily basis until SSO can be stopped.
Per G.S. 143-215.1C(b), the responsible party of a discharge of 1,000 gallons or more of untreated wastewater to surface
waters shall issue a press release within 48-hours of first knowledge to all print and electronic news media providing general
coverage in the county where the discharge occurred. When 15,000 gallons or more of untreated wastewater enters surface
waters, a public notice shall be published within 10 days and proof of publication shall be provided to the Division within 30 days.
Refer to the referenced statute for further detail.
The Director, Division of Water Quality, may take enforcement action for SSOs that are required to be reported to Division unless it
is demonstrated that:
1) the discharge was caused by severe natural conditions and there were no feasible alternatives to the discharge; or
2) the discharge was exceptional, unintentional, temporary and caused by factors beyond the reasonable control of the Permittee
and/or owner, and the discharge could not have been prevented by the exercise of reasonable control.
Part II must be°completed to provide a justification claim for either of the above situations. This information will be the basis
for the determination of any enforcement action. Therefore, it is important to be as complete as possible.
WHETHER OR NOT PART II IS COMPLETED, A SIGNATURE IS REQUIRED AT THE END OF THIS FORM.
CS-SSO Form October 9, 2003 Page 1

COMPLETE THIS SECTIONDELIVERY
SENDER: COMPLETE THIS SECTION
■ Complete items 1, 2, and 3. Also complete
Signature
I
❑ Agent
item 4 if Restricted Delivery is desired.
❑ Addressee
■ Print your name and address on the reverse
so that we can return the card to you.
Received by (Printed Name)
FB.
C. Date of Delivery
■ Attach this card to the back of the mailpiece,
or on the front if space permits.
D. Is delivery address different from item 1?
❑.Yes
1. Article Addressed to:
If YES, enter delivery address below:
❑ No
I
�o90 cis/UY 7a
t
00
3. Seryice Type
Certified Mail ❑ Express Mail i
%.
❑ Registered ❑ Return Receipt for
Merchandise ,
❑ Insured Mail ❑ C.O.D.
1
4. Restricted Delivery? (Extra Fee)
❑ Yes
1 2. Article Number 17
. (Transfer from, service label
j p`S Form 381 1,August 2001 s
voo (goo 3 63�9
Return Receipt
I
102595-02-M-1540

Audible es
Visual Yes
SCADA (two-way communication) ❑Yes
Emergency Contact Signage El Yes
Other ❑ Yes
Describe the equipment that failed?
What kind of situations trigger an alarm condition at this station (i.e. pump failure, power failure, high
water, etc.)? /_7 _ j
Were notification/alarm systems operable?
If no, explain;
If a pump failed, when was the last maintenance and/or inspection performed?
� Jai/os
What specifically was checked/maintained?
Aaw i%17e 0.,-7 ,Sd;1� ��rs�r�s_ G/oA7s
If a valve failed, when was it last exercised?
YesE NoEINADNE
Were all pumps set to alternate? R9Yes1_1 No ❑NA ONE
Did any pump show above normal run times prior to and during the SSO event? ❑YesE No ONA 1:1NE
Were adequate spare parts on hand to fix the equipment (switch, fuse, valve, seal, etc.)? UYesO No ❑ NA ❑ NE
Was a spare or portable pump immediately available? 2-yeso No ❑ NA ❑ NE
If a float problem, when were the floats last tested? How?
If an auto -dialer or SCADA, when was the system last tested? How?
Comments:
CS-SSO Form October 9, 2003 Page 5

When was the area last checked/cleai.,�,,
Have cleaning and inspections ever been increased at this location due to previous problems with debris? OYes2 'NoONAONE
Explain:
Are appropriate educational materials being developed and distributed to prevent future similar ❑Yes2 No ONADNE
occurrences?
Comments:
Other (Pictures and a police report should be available upon request.)
Describe:
Were adequate equipment and resources available to fix the problem?
If Yes, explain:
❑ YesO No O NA O NE
If the problem could not be immediately repaired, what actions were taken to lessen the impact of the
SSO?
Comments:
For DWQ Use Only:
DWQ Requested an Additional Written Report: ❑YesO No ONADNE
If Yes, What Additional Information is Needed:
Comments:
CS-SSO Form October 9, 2003 Page 7

Have educational materials aboutgrc,. been distributed in the past? OYe§O No CIA ONE
When?
and'to whom?
Explain?
If the SSO occurred at a pump station, when was the wet well and pumps last checked for grease
accumulation?
Were the floats clean?
Comments:
Roots
Do you have an active root control program?
Describe
9 esO No ONA ONE
El Yes[] No I.—JNA ONE
Have cleaning and inspections ever been increased at this location because of roots? ❑YesO No 'NA ONE
Explain:
What corrective actions have been accomplished at the SSO location (and surrounding system if
associated with the SSO)?
What corrective actions- are planned at the SSO location to reduce root intrusion?
Has the line been smoke tested or videoed within the past year? ❑YesO No eA ONE
If Yes, when?
Comments:
Inflow and Infiltration
Are you under an SOC (Special Order by Consent) or do you have a schedule in any permit that
addresses Ill?
❑ YesO No O NA O NE
CS-SSO Form October 9, 2003 Page 3

i
ys
a
tl....
' ,.. NEWS
$ • Cto bt 7, 004'
ournal Tirrie
3.3�,
-11 ac U "FF. I
-ttin
4
h
T
—1 u[' accc[c 7'-ZDIi[71'.7," -Cal _U_ I UCYU L3 b'CIICIdI- f'Q TL71QIItg a noox ` dor, mat 2'Gsse �iig�'i0�.il
;aid :Peggy Rogers, well- ed in Avery County?" your business - especial the hotel co- �alcl perhaps
.nown public relations From statistics, - ly on your, "broclturPs `gPt that ct3ari to ply
!n mist% eting ,�rofes-. t ogers saiu that arP VA- she talkea of crew uig for its brd� ��rf you
ional im-ely.1,300 aeoole in eve -catchier broGtturen iientic tl7l ;.hr is
J1
At ` the �Vednesdav our county care that ;iai8tp ottt at you Janie
essi6n, Rogers outlined employed the from stack- of visitor nuirteresus;61 1 f,
nriovahve.ways for area tourism industry, and if : brochures It_ is reost ..... liro t s �gabd ,
,usinesses,in a vane of tourism did not exist or important to Have yo�l��bx'
fields; `to::impprove eir, =work well here L ; tlCose , name or what youtr�y'�uaa
+usmesS skills and use . 1,300 would be out of ness is abort ritt the fop Ekie 'ti7
heir' `marketing dollars.' work. r one thud of " dour tN`hiidi-46a ' t'
Jr a'd:&rszc eC0ri0T7t1c .Also tourism ^t� b o�hc3iect£' g 4 .R W 1
npact ggenerated 8 million . Also; l 'al tt torit Xf x
Present were business tars in tax revenge w shouldtnfr`eiR.tYi6the , sAr
ounty�vV t %771 fi oUh ' re'siderit in taxes to malo G 1t Et • op r� tf
b `t (t 7?k 1 1
purism hod irig, " Deal :they on't have toTIT' the $ldi ;
state, or related fields. Slie ern hasizeF ;
I p ator
4ost. of those :present the ,people who ,:"e 1Viountauf:� yea
ad' 'something iii their .. involved in , this field] Bright ,rein&
usinss that is desired need to learn how to Neon Yellow :del p ai L#oriid
y visitors to our county control, or do more With.:
with black lettering .aid t e omeflung." iSe
Christmas tree farms, the' High Countrj�s 'ggood eye-catchers for a,� I er�topics were a�g ate'' K` someturies
�ntals, or hotel accom- .Tourism industry `We < :businesses brochures, to Wage business cards aitd r, � ,� hiegati, connota-
iodationS; or_ recreation; . are the worTd's capitalin`< attract atfentiori '"hlih xiiroui' coon bit
i1A�
_tit
ir'instanee. Christmas treesherebk Another- hint is= to = re�erpts/iitvoYces, te1i; . � it yS a boon for
Rogers' first topic was do we promote it. j have. a big corpQraiori= pfoi�e Yai at�swerutg'�Lns ways as
ow to get .your name Rogers spoke about pay for your brochuresir mct�rri�rid: faxesy,s'Pdrp{ly clembn
lowii Did your buss- the methods of low=cost : For example, a, iotel that tf dui rtis � ecialties,� �„„ h r� pTesan{a_
ys§ get its fair share of:, marketing which incitid uses a certain; brand =o£ eve}att raiie sht5t fi� t��4 F +
r .�.il � ry•y`�fi,'i+•d,�" �v+s + tsMr x[s4'{,}t�5i,trr b"%��+S�E;�� i!
�r a Of Nreted Sewa Pt�c"Ii� L
Carolina Watery ercdice Ync E of, 11 blockage CA eta fiorks artd` debris
d
d `a `dis Newland received excess Lain from,:: orth Carolina, owner acid operator�if �vashe {'1Titof l�Steiii 'frofii .recent
ter from Hurricane Ivan and this flooding rain the Sugar lGfo ih1din Publr strtrir_ ., storms TRH To e vies cleared as
>tewater caused the overflow. Levels are now
Systein' in the Vi1Ye{t'� uickl aia ' ��Yid fhe area
atattori. 'back io normal phis notice wasp ,s _ i n vis-
IVloia>tairi sta eaneGl
n eXt±ess=.require'd by;North Carolina Generals `.. aPProzimate 1i1 Ol O a gi a `i� ble i `i� eh�1 innpaet,
S
.ram: T'he Statutes Article-Zl Chapter 43.I3.CY urttreaiet itatwae_:s a -- mEtd ri Elie+ taEe
17 for For questions please contact C.I ly discharged and entered l~lat Top 13ivision dl`aTeruaiify Should you
ntreated Lewis,.. Public TJtit 'ties Director„ .at•.,', Creek off o€ Highway 184 on 9�28 have any'q{i'e ito i ;Tease contact our
rth Toe Newland Town Hall,Monday- Friday.' over apppr )kft iate1: a 4 hotir'fsenoi9 'Area Ivliiriage`r, Ivt Red No„od�, at 800-
— - - -- Thi spill was'thb.residtof a #itartliolP
8 AM to 4:30 i M.,,828-733-2023.

01/23/199B ea:52 7Q&842740 CLOS ARDEN PAGE 01
ul/22/B8 THU 15:48 11525 817 CAROLINA WATER sv% -0-+v EDDIE BALDWIN 19001
Fetrmfttee, ['_WS- SITC;:AR MOUNTAIN Permit Number. 1S 22900 CD%intF: AYERY
14K-Wleid Started; Dote. co1908F Finite: 10.0) AM Incident Ended: Dube: 1-20-98 TbM' 4:00 PM
S4uM of SpiitllRypaea (Check We): Y< Sanitary Scwcr [7 Pump Station !J wuterwatee Plant
Level Of Treatment (Check tine); Now Pritmry Treatmept © Sec:orJary Treatment F] Cirlorinntiian only
l tirusted Volttr►se Of SpiqMypaes; 15 000 (A volume trust bo giw:n even if it is a tough estimate.)
Did Me SpilU$ypm mch the Sur&= Waters? Wes [] No if yes, please list the fallowing.
Voltmxe Readdog Surface Waters. 18.000 Surface Water Maroc. On -site pond
Did th* $f►Mltypws rasu It in a Fish Kill'? Yes'` No
Locwtiuns aE tllC 5 il/B
Sugar Mam"Win. slope side 02 arva manhole.
CRasc of em 9 i111B
BlockaSe of main caused by a broken train mitricticd by roots and debris.
tiescrft fist Rmin Mulet
Access to thy: manhole was difflwit due to the close pmxintity of scwsr main to snow covered sU slopes,
Attempts wale +trade to remove bloc:kugo wM high pressum ,tat machine equipped with a cutter were tinrpccessfat.
Main was televised to locate exact location of blockage, and what was causing the blockage. Main was the excavated
and a section of train replaced.
Anion TAIM to Coatalu 81191J, dam UP waste and Rcmediaie the Bite.
Consm;tcd temptnary piping from vverflowit2g Manhoiu to downstream manhole. U111C4 AiTccted arras.
Action '!Ticket: or to be Taken to prevent Future S ais at *6 Location.
Replactd broken section of main that was restricted by coats. Entire colWitons system along sw slope Will
be cleaned and televised after tho ski season.
Other. Aits Notified:
P'atirsots Reportiag SpiWttypasa: Eddies Baldwin Phone Dumber: (704)-698-5011
Signature. -
For DWQ Use Q y:
Pmtet
Oral Ripon Tarim by: Report Taken. Date: Time:
DWQ Requestmd tatsd AdditionW Written Repo& ❑ Yes Q No

ti
F
PHC
FOR DATE TIME.
M
/
OF r/ `
PHONE v
AREA CODE U R EXTENSION
FAX# Q- e 0. •- V-
MESSA' 1
f
zlz
777 o=77 7 7
% 55 0 '41/e
/-.vIVC y
g

MCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Pat McCrory Thomas A. Reeder
Governor Acting Director
July 8, 200)
CERTIFIED MAIL: 7007 1.490 0004 5533 7674
RETURN RECEIPT REQUESTED
Mr. Martin Lashua
Carolina Water Services of NC
P.O. Box 240908
Charlotte, NC 28224-0908
SUBJECT: NOTICE OF VIOLATION: NOV-2013-TX-0039
Whole Effluent Toxicity (WET) Testing
NPDES Permit No. NCO022900
Sugar Mountain WWTP
Avery County
Dear Mr. Lashua:
John E. Skvarla, III
Secretary
This is to inform you that a review of your toxicity self -monitoring report form for the month of April 2013 indicates a violation of the
toxicity limitation specified in your NPDES Permit.
You should take whatever remedial actions are necessary to eliminate the conditions causing the effluent toxicity violation(s). Your
efforts may include conducting a Toxicity Reduction Evaluation (TRE), a site -specific study designed to identify the causative agents
of effluent toxicity, isolate the sources of toxicity, evaluate the effectiveness of toxicity control options, and confirm reductions in
effluent toxicity. Please be aware that North Carolina General Statutes provide for assessment of civil penalties for violations of
NPDES permit limitations and requirements.
The reverse side of this Notice contains important information concerning your Whole Effluent Toxicity Monitoring and Reporting
Requirements. Please note appropriate mailing addresses for submitting your Discharge Monitoring Reports (DMRs) and Aquatic
Toxicity (AT) Test Forms. We encourage you to review this information; if it would be helpful to discuss this situation or possible
solutions to resolve effluent toxicity noncompliance, please contact Mr. John Giorgino with this office at (919) 743- 8441.
cc: Chuck Cranford- Asheville Regional Office
%Jff0lenze - Ashevd1°e Regiona O'f ce_�
Central Files'
Environmental Sciences Section
1621 Mail Service Center, Raleigh, North Carolina 27699-1621
Location: 4401 Reedy Creek Road, Raleigh, North Carolina 27607
Phone: [phone] FAX: [phone]
Internet: http://h2o.enr.state.nc.us/esb/
S' erely,
Cindy Moore
Supervisor, Aq atic Toxicology Unit
RE
CEIVED
JUL 1 8 2013
DW[?/Surface Ashe Protection Section
` al 41I1.a
An Equal Opportunity%Affirmative Action Employer

WHOLE EFFLUENT TOXICITY MONITORING AND REPORTING INFORMATION
➢ The following items are provided in an effort to assist you with identifying critical and sometimes overlooked toxicity testing and reporting
information. Please take time to review this information. The items below do not address or include all the toxicity testing and reporting
requirements contained in your NPDES permit. If you should have any questions about your toxicity testing requirement, please contact Mr.
John Giorgino with the Aquatic Toxicology Unit at [phone] or another Unit representative at the same number.
➢ The permittee is responsible for ensuring that toxicity testing is conducted according to the permit requirement and that toxicity report forms are
appropriately filed.
➢ The reporting of whole effluent toxicity testing data is a dual requirement. All toxicity test results must be entered (with the appropriate
parameter code) on your monthly Discharge Monitoring Report which is submitted to:
North Carolina Division of Water Quality
Central Files
1617 Mail Service Center
Raleigh, NC 27699-1617
IN ADDITION
Toxicity test data (original "AT" form) must be submitted to the following address:
North Carolina Division of Water Quality
Environmental Sciences Section
1621 Mail Service Center
Raleigh, North Carolina 27699-1621
➢ Toxicity test results shall be filed with the Environmental Sciences Section no later than 30 days after the end of the reporting period
(eg, January test result is due by the end of February).
➢ Toxicity test condition language contained in your NPDES permit may require use of multiple concentration toxicity testing upon failure of any
single quarterly toxicity test. If the initial pass/fail test fails of if the chronic value is lower than the permit limit, then at least two multiple
concentration toxicity tests (one per month) will be conducted over the following two months. As many analyses as can be completed will be
accepted. If your NPDES permit does not require use of multiple concentration toxicity testing upon failure of any single quarterly test, you
may choose to conduct either single concentration toxicity testing or multiple concentration toxicity testing per the Division's WET enforcement
initiatives effective July 1, 1999. Follow-up multiple concentration toxicity testing will influence the Division's enforcement response.
➢ Toxicity testing months are specified by the NPDES Permit, except for NPDES Permits which contain episodic toxicity monitoring
requirements (eg, if the testing months specified in your NPDES permit are March, June, September, and December, then toxicity testing must
be conducted during these months).
➢ If your NPDES Permit specifies episodic monitoring and your facility does not have a discharge from January 1-June 30, then you must provide
written notification to the Environmental Sciences Section by June 30 that a discharge did not occur during the first six months of the calendar
year.
➢ If you receive notification from your contract laboratory that a test was invalidated, you should immediately notify the Environmental Sciences
Section at [phone] and provide written documentation indicating why the test was invalidated and the date when follow-up testing will
occur.
➢ If your facility is required to conduct toxicity testing during a month in which no discharge occurs, you should complete the information block
located at the top of the AT form indicating the facility name, permit number, pipe number, county and the month/year of the subject report.
You should also write "No Flow" on the AT form, sign the form and submit following normal procedures.
➢ The Aquatic Toxicity Test forms shall be signed by the facility's Operator in Responsible Charge (ORC) except for facilities which have not
received a facility classification. In these cases, a duly authorized facility representative must sign the AT form. The AT form must also be
signed by the performing lab supervisor.
➢ To determine if your AT test forms were received on time by the Division of Water Quality, you may consider submitting your toxicity test
results certified mail, return receipt requested to the Environmental Sciences Section.
Environmental Sciences Section
1621 Mail Service Center, Raleigh, North Carolina 27699-1621
Location: 4401 Reedy Creek Road, Raleigh, North Carolina 27607
Phone: [phone] FAX: [phone]
Internet: hftp://h2o.enr.state.nc.us/esb/
One
NorthCarolina
An Equal Opportunity 1 Affirmative Action Employer

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■ COWete items 1, 2, and 3. Also complete A. Sidnatpre
item 4 if Restricted Delivery is desired. X
■ Print your name and address on the reverse
so that we can return the card to you. B. Received
North Carolina Department
A Environment and -Natural Resourqq
�`' Division of Water Resour2
4CDENR Water -Quality Regional Opera
2090 U.S. Highway 70, Swannanoa, NC-
ony Konsul, Regional Manager .,i
,arolina Water Service Inc of F
North Carolina, 'ost Office Box40908 L ter
:harzotte NC 28224-0908 Insured Mail I
dDelivery?
2 1212 0002 1965 9592 `
20Q4 i D'pnestic Return Receipt
Mail
❑ Agent
❑ Addressee
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different from item 1 � 4 es
ery address below:
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102595-02-M-1540

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First -Class M
Postage & Fe aid
USPS
Permit No. G-10
print your name, address, and ZIP+4 in this box •
JANET CANTWELL
NCDENR-DWR-WQRO
2090 U.S. HIGHWAY 70
SWANNANOA NC 28778

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Tony Konsul, Regional Manager a
\ (�Carolina Water Service Inc of NC II ------
N Post office Box 240908 r
Charlotte NC 28224-0908 �I
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