WQCS00161_Regional Office Historical File 1998 to 2019

OLLUTION CONTROL SYSTEM OPERATOR DESIGNA FORM (WPCSOC )
NCAC 15A 8G .0201 MAR 0 9 2020
P.ermittee Owner/Officer Name:
Press TAB'to enter information
Town of .Banner Elk /� ; „ (/ A n WA —Water Quality Regiond Operators
Email Address: manager@t0Wnofbannerelk,org
Permittee Signature: �� Dater
Facility Name: Town of Banner Elk. Permit #
SUBMIT A SEPARATE FORM FOR EACH CLASSIFICATION OF SYSTEM: Facility Type: CS
- Facility Grade: II
ORC'-OPERATOR IN RESPONSIBLE. CHARGE
WQCS00161
Print Full Name: Paul Isenhour Work Phone: [phone]
Certificate Type: CS Certificate Grade: III Certificate #: 14706
Email Address: [e-mail]
Signature:
Effective Date: L j/ 20
"I certify that I agree io my designation as the Operator in Responsible Charge for the facility noted. 1 understand and will abide by the
rules and regulations pertaining to the responsibilities'of the ORC asset forth.in 15A NCAC 08G .0204 and failing to do so can result in
Disciplinary -Actions by the Water Pollution Control System Operators Certification Commission."
BACKUP ORC
Print Full Name: Justin Edward Hodges Work Phone- 828-898-5398.
Certificate Type: CS
Email Address: jhodge.
Certificate.G:rade:
nnerelk.org
Certificate' #: 1004207
Signature`. ..,,��.�
Effective Date:
"1 certify that 1 agree my designation as a Back-up Operator in Responsible Charge for the facility noted. 1 understand and will abide by
the rules and regula ions pertaining to the responsibilities of the ORC as set forth in I5A NCAC 08G.0204 and failing to do.so can result in
Disciplinary Actions by the Water Pollution Control System Operators Certification Commission."
Mail, fax or email WPCSOCC, 1618 Mail Ser4i'ce Center, Raleigh,`NC 27699-1618
ORIGINAL to: Email; [e-mail] 'Fax:919-715=2726
Mail or Fax a COPY to:
Asheville
2090 US Hwy 70
Swannanoa, NC 28778,
Fax: [phone]
Phone: 828-296=4500
Washington
943 Washington Sq. Mall
Washington; NC 27889
Fax: [phone]S
Fayetteville,
225 Green St., Suite 714
Fayetteville, .NC 28301-5043
Fax: [phone]
Phone: [phone]
Wilmington
127 ,Cardinal Dr..,
Wilmington, NC.28405-2845
Fax:. [phone]
Mooresville
610 E. Center Ave., Suite 301
Mooresville, NC 28115
F*x 704-663-6040
Phone: [phone]
Winston-Salem
45 W. Hanes Mill Rd.
Winston-Salem, N.G 27105
Fax: [phone] Phone:
Raleigh
3800 Barrett Dr.
Raleigh, NC 27609
Fax: [phone]
Phone; 9197791-4200

BACKUP ORC
Certificate Grade: Select.
Work Phone:
Certificate #:
Effective Date:
"1 certify that/ agree to my designation as a Bock -up Operator in Responsible Charge for the facility noted. 1 understand and will abide by
the rules and regulations pertaining to the responsibilities of the ORC as set forth in 15A NCAC68G .0204 and failing to do so can result in
Disciplinary Actions by the Water Pollution Control System Operators Certification Commission."
BACKUP ORC
Print Full Name:
Certificate Type: Select Certificate Grade: Select
Email Address:
Signature:
Facility Name: Town of Banner Elk Permit #: WQC800161
BACKUP ORC
Print Full Name: Richard Sheppard fir,
Work Phone: [phone]
Certificate Type: CS, Certificate Grade: I Certificate #:1008359
Email Address: jhodges@townofbannerelk..org
Signature:
Effective Date: 315120
Page 2
"1 certify that l agree to my designation as a Back-up Operator in Responsible Charge for the facility noted. 1 understand and will abide by
the. rules and regulations pertaining to the responsibilities of the ORC as set forth in 15A NCAC 08G .0204 and failing to do so can result in -
Disciplinary Actions by the Water Pollution Control System Operators Certification Commission."
Print Full Name:
Certificate. Type: Select
Email.Address:
Signature:
Work Phone:
Certificate #:
Effective Date:
"1 certify that 1 agree to my designation. as a Back-up operator in Responsible.Charge for the facility noted. 1 understand and will abide by
the rules and regulations pertaining to the responsibilities of the ORC as set forth in.15A NCAC 08G .0204 and failing to. do so can result in.
Disciplinary Actions by the Water Pollution Control System Operators Certification Commission.,"
I BACKUP-ORC
Print.Full Name: Work Phone:
Certificate Type: Select Certificate Grade; Select Certificate #:
Email Address:
Signature: Effective Date:
'1 certify that t agree to my designation as a, Back-up Operator in Responsible Charge for the -facility -noted. 1 understand and will abide by
the rules and regulations pertaining. to the responsibilities of the ORC os set forth in 15A NCAC 08G .0204 and failing to do so con'' .I in
Disciplinary Actions by the Water Pollution Control System Operators Certification Commission."

Rick Owen, Town Manager
Stacy C. Eggers, IV, Attorney
Town of Banner Elk
Council Members
PO Box 2049
Brenda Lyerly, Mayor
Banner Elk, North Camlina 28604
Mike Dunn, Mayor Pro Tern
Telephone[phone]
Charlie B. VonCanon
Fax [phone]
David Lecka
www.townofbannerelk.org
Robert Tufts
Allen Bolick
,;ra?terF', GUiC�
February 14, 2019
Mr. G. Landon Davidson, P.G. MAR - 2019
Asheville Regional Office, DWR, NCDEQ
2090 U.S. Hwy 70 0 `hl l^O�^r'y°ions
Swannanoa, NC 28778 oNater C1 a
F> :. _7:n_mrrr_nf �ann.�r Flk WOCSOO161, NOV-2019-DV-0045
Dear Mr. Davidson:
We are in receipt of your letter dated January 23, 2019 for the above Notice of Violation, and we appreciate the
opportunity to respond to the incidents in question.
It is our belief that the incidents were caused by a rainfall greater than 5 inches in a very short amount of time,
not by the failure of the Town of Banner Elk or any of its lines or equipment. This in addition to snow melting
from the rain contributed to the greater flow amounts on the day in question. The Town has enacted several
preventative measures to counteract SSOs, including the following:
1. We clean at least ten percent (10%) of our lines annually.
2. We require that locations with grease traps provide proof that the trap has been cleaned in
addition to conducting our own annual grease trap inspections. Grease buildup did not cause
either incident related to the SSO reports filed with your office.
3. We are also in the process of videoing all of our lines, at the rate of twenty-two percent (22%)
per year; to date, 66% of the lines have been videoed. This is being done in an effort to
counteract any potential inflow and infiltration in the system, and allow us to address areas as
they are discovered. There were no blockages in the areas of either SSO incident.
4. We are also jetting approximately 20,000 feet of line each year; to date, around 60,000+ feet
have been jetted as an additional preventative measure.
Please note that there were no blockages or line failures in either of the areas of the SSOs nor did the lift station
fail; there was a greater volume of flow due to a weather event out of our control. We responded as quickly as
possible, utilizing pump trucks until the flow was reduced to a manageable level. We also would like to note
that the amount of the flow was less than in previous incidents because of the measures we took to mitigate the
issue. In consideration of this natural weather event as well as the measures the Town of Banner Elk takes to
prevent such incidents, we ask that you consider foregoing assessing a civil penalty at this time.
Thank you for your time and consideration. Please do not hesitate to contact me if I can be of further assistance.
Sincerely,
VA_
Town Manager
The Town of Banner Elk is an equal opportunity service provider.

Rick Owen, Town Manager
Stacy C. Eggers, IV, Attorney
May 8, 2018
Town of Banner Elk
PO Box 2049
Banner Elk, North Carolina 28604
Telephone [phone]
Fax [phone]
www.townofbannerelk.org
Mr. G. Landon Davidson, P.G.
Asheville Regional Office, DWR, NCDEQ
2090 U.S. Hwy 70
Swannanoa, NC 28778
Re: Town of Banner Elk WQCS00161, NOV-2018-DV-0137
Dear Mr. Davidson:
Council Members
Brenda Lyerly, Mayor
Mike Dunn, Mayor Pro Tem
Charlie B. VonCanon
David Lecka
Robert Tufts
Allen Bolick
MAY 1 1 2018
water ouallty Regional Operations
AsheOIP R Sian �t O{rir0 ,;
We are in receipt of your letter dated May 1, 2018 for the above Notice of Violation, and we appreciate
the opportunity to respond to the incidents in question.
It is our belief that the incidents were caused by a rainfall greater than 3 inches in a very short amount of
time, not by the failure of the Town of Banner Elk or any of its lines or equipment. The Town has enacted
several preventative measures to counteract SSOs, including the following:
1. We clean at least ten percent (10%) of our lines annually.
2. We require that locations with grease traps provide proof that the trap has been cleaned in addition
to conducting our own grease trap inspections. Grease buildup did not cause either incident related
to the SSO reports filed with your office.
3. We are also in the process of videoing all of our lines, at the rate of twenty-two percent (22%) per
year; to date, 44% of the lines have been videoed. This is being done in an effort to counteract any
potential inflow and infiltration in the system, and allow us to address areas as they are
discovered. There were no blockages in the areas of either SSO incident.
4. We are also jetting approximately 20,000 feet of line each year; to date, around 40,000 feet have
been jetted as an additional preventative measure.
Please note that there were no blockages or line failures in either of the areas of the SSOs nor did the lift
station fail; there was a greater volume of flow due to a weather event out of our control. We responded as
quickly as possible, utilizing pump trucks until the flow was reduced to a manageable level. In
consideration of this natural weather event as well as the measures the Town of Banner Elk takes to
prevent such incidents, we ask that you consider foregoing assessing a civil penalty at this time.
Thank you for your time and consideration. Please do not hesitate to contact me if I can be of further
assistance.
Sincerely,
ek Uwe
Rick Owen
Town Manager
The Town of Banner Elk is an equal opportunity service provider.

Water Resources
ENVIRONMENTAL QUALITY
July 26, 2016
Rick Owen
Town of Banner Elk
PO Box 2049
Banner Elk, NC 28604-2049
SUBJECT: Collection System Inspection
Banner Elk Collection System
Permit No: WQCS00161
Avery County
Dear Mr. Owen:
PAT MCCRORY
Governor
DONALD R. VAN DER VAART
Secretary
S. JAY ZIMMERMAN
Director
Enclosed please find a copy of the Collection System Inspection form from the inspection conducted on July
20, 2016. Banner Elk staff, Justin Hodges, was present during the entire inspection. His time and efforts were
appreciated. The program appeared to be in compliance with permit WQCS00161. However, there are two
items I want to highlight. Upon further review of the State database, it appears there is not an Operator in
Responsible Charge (ORC) designated for the collection system; there are two .Backup Operators (BORC)
designated. Please submit the attached Operator Designation Form designating the ORC. Also, if not already
included in the work order, the lines under Shawneehaw Creek just upstream of the Mill Pond should be included
in the CCTV activities this year.
Please read to the enclosed inspection report for detailed observations and comments. If you or your staff
have any questions, please call me at 828-296-4500.
Sincerely,
G'I/ C9
Linda Wiggs
Environmental Senior Specialist
Asheville Regional Office
Enc. Inspection Report
Operator Designation Form
cc: MSC 1617-Central Files-Basement
Ashgg lle-Files _—
G:\WR\WQ\Avery\Collection Systems\Banner Elk Collection System\CEI.07-20-2016.Ltr.docx
State of North Carolina I Environmental Quality I Water Resources
2090 U.S. Highway 70 Swannanoa, NC 28778
828 296 4500

Permit: WQCS00161
SOC:
County: Avery
Region: Asheville
Contact Person: Steve Smith
Directions to Facility:
System Classifications: CS1,
Primary ORC:
Secondary ORC(s):
On -Site Representative(s):
Compliance Inspection Report
Effective: 06/01/13 Expiration: 05/31/21 owner: Town of Banner Elk
Effective: Expiration: Facility: Banner Elk Collection System
PO Box 156
Title:
Certification:
Related Permits:
NC0032115 Town of Banner Elk - Banner Elk WWTP
Inspection Date: 07/20/2016 Entry Time: 10:OOAM
Primary Inspector: Linda S Wiggs 4 ° "
Secondary Inspector(s):
Phone: [phone]
Phone:
Exit Time: 11:30AM
Phone: [phone] Ext.4653
Reason for Inspection: Routine Inspection Type: Collection System Inspect Non Sampling
Permit Inspection Type: Collection system management and operation
Facility Status: Compliant Not Compliant
Question Areas:
Miscellaneous Questions Performance Standards Operation & Maint Reqmts
Records Monitoring & Rpting Regmts Inspections
Pump Station Manhole Lines
(See attachment summary)
Page: 1

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 07/20/2016 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Inspection Summary:
Present during all or part of the inspection were Paul Isenhour, Justin Hodges, Rick Owen, Jadd Brewer and Mikal Willmer
(DWR).
Staff were recently sent Collection System operator log sheets for their consideration. Although record keeping has
improved since the last inspection.
The State database has Justin Hodges and Paul Isenhour both listed as Backup Operators (BORC) over this collection
system. At least one Operator in Responsible Charge (ORC) shall be designated for this system. Submit an Operator
Designation Form indicating the ORC and BORC.
In 2015 staff did visual inspections of manholes upstream of the Elk River pump station looking for W. Manhole repairs were
made where needed.
In 2016 Jaam Co will be performing cleaning and CCTV of the main line to the WWTP. See comments in manhole section
of this report. The line under the creek needs to be CCTV'd.
11
Page: 2

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 07/2012016 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Inspections Yes No NA NE
Are maintenance records for sewer lines available? 0 ❑ ❑ ❑
Are records available that document pump station inspections? ❑ ❑ ❑
Are SCADA or telemetry equipped pump stations inspected at least once a week? 0 ❑ ❑ ❑
Are non-SCADA/telemetry equipped pump stations inspected every day? ❑ ❑ N ❑
Are records available that document citizen complaints? 0 ❑ ❑ ❑
# Do you have a system to conduct an annual observation of entire system? ❑ ❑ ❑
# Has there been an observation of remote areas in the last year? ❑ ❑ ❑
Are records available that document inspections of high -priority lines? 0 ❑ ❑ ❑
Has there been visual inspections of high -priority lines in last six months? 0 ❑ ❑ ❑
Comment: The Town's system does not have any remote areas needing a special visit.
Just prior to the inspection the Town was given log sheets to consider for use/comparison.
Monitoring and Reporting Requirements Yes No NA NE
Are copies of required press releases and distribution lists available? ❑ ❑ i ❑
Are public notices and proof of publication available? ❑ ❑ E ❑
# Is an annual report being prepared in accordance with G.S. 143-215.1 C? 0 ❑ ❑ ❑
# Is permittee compliant with all compliance schedules in the permits? ❑ ❑ N ❑
If no, which one(s)?
Comment:
Operation & Maintenance Requirements
Yes No NA NE
Are all log books available?
0 ❑ ❑ ❑
Does supervisor review all log books on a regular basis?
N ❑ 1111
Does the supervisor have plans to address documented short-term problem areas?
❑ ❑ ❑
What is the schedule for reviewing inspection, maintenance, & operations logs and problem areas?
daily/weekly
Town Manager will be engaged monthly or immediately if need be.
Are maintenance records for equipment available?
❑ ❑ ❑
Is a schedule maintained for testing emergency/standby equipment?
0 ❑ ❑ ❑
What is the schedule for testing emergency/standby equipment?
weekly
Do pump station logs include:
Inside and outside cleaning and debris removal?
0 ❑ ❑ ❑
Inspecting and exercising all valves?
❑ N ❑ ❑
Inspecting and lubricating pumps and other equipment?
E ❑ ❑ ❑
Page: 3

Permit: WQCS00161 Owner- Facility: Town of Banner Elk
Inspection Date: 07/20/2016 Inspection Type : Collection System Inspect Non Sampling
Operation & Maintenance Requirements
Inspecting alarms, telemetry and auxiliary equipment?
Is there at least one spare pump for each pump station w/o pump reliability?
Are maintenance records for right-of-ways available?
Are right-of-ways currently accessible in the event of an emergency?
Are system cleaning records available?
Has at least 10% of system been cleaned annually?
What areas are scheduled for cleaning in the next 12 months?
2015 9540' cleaned.
2016 Jaam Co project will clean and CCTV—20,000'
Is a Spill Response Action Plan available?
Does the plan include:
24-hour contact numbers
Response time
Equipment list and spare parts inventory
Access to cleaning equipment
Access to construction crews, contractors, and/or engineers
Source of emergency funds
Site sanitation and cleanup materials
Post-overflow/spill assessment
Is a Spill Response Action Plan available for all personnel?
Is the spare parts inventory adequate?
Comment: The Town does not have any ROW that need to be maintained.
Staff will compare Spill Plan to Rural Water spill plan.
Performance Standards
Is Public Education Program for grease established and documented?
What educational tools are used?
Bill Inserts. We talked about adding educational information related to "flushable" wipes.
Is Sewer Use Ordinance/Legal Authority available?
Does it appear that the Sewer Use Ordinance is enforced?
Is Grease Trap Ordinance available?
Is Septic Tank Ordinance available (as applicable, i.e. annexation)
List enforcement actions by permittee, if any, in the last 12 months
Has an acceptable Capital Improvement Plan (CIP) been implemented?
Does CIP address short term needs and long term \"master plan\" concepts?
Reason for Visit: Routine
Yes No NA NE
• ❑ ❑ ❑
• ❑ ❑ ❑
❑ ❑ M ❑
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Yes No NA NE
❑ ❑ ❑
■❑❑❑
❑ ❑ ❑
11
Page: 4

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 07/2012016 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
Performance Standards
Yes No NA NE
Does CIP cover three to five year period?
M ❑ ❑ ❑
Does CIP include Goal Statement?
0 ❑ ❑ ❑
Does CIP include description of project area?
M ❑ ❑ ❑
Does CIP include description of existing facilities?
0 ❑ ❑ ❑
Does CIP include known deficiencies?
❑ ❑ ❑
Does CIP include forecasted future needs?
0 ❑ ❑ ❑
Is CIP designated only for wastewater collection and treatment?
0 ❑ ❑ ❑
Approximate capital improvement budget for collection system?
Total annual revenue for wastewater collection and treatment?
CIP Comments
Is system free of known points of bypass?
M ❑ ❑ ❑
If no, describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations?
M ❑ ❑ ❑
# Does the sign include:
Instructions for notification?
❑ ❑ ❑
Pump station identifier?
0 ❑ ❑ ❑
24-hour contact numbers
❑ ❑ ❑
If no, list deficient pump stations
# Do ALL pump stations have an "auto polling" feature/SCADA?
M ❑ ❑ ❑
Number of pump stations
1
Number of pump stations that have SCADA
1
Number of pump stations that have simple telemetry
Number of pump stations that have only audible and visual alarms
Number of pump stations that do not meet permit requirements
# Does the permittee have a root control program?
❑ ❑ ❑
# If yes, date implemented?
Describe:
Will deal with roots if needed, has not been a problem yet.
Comment: The Town needs to visit the DWR website and view the most current model for a Sewer Use
Ordinance to evaluate if theirs needs to be updated.
Records Yes No NA NE
Are adequate records of all SSOs, spills and complaints available? M ❑ ❑ ❑
Are records of SSOs that are under the reportable threshold available? M ❑ ❑ ❑
Page: 5

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Cl.

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 07/20/2016 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
1 - Hickory Nut/Mill Pond
Manhole
Yes No NA NE
Is manhole free of excessive amounts of grease?
0 ❑ ❑ ❑
Is manhole free of excessive roots?
❑ ❑ ❑
Is manhole free of excessive sand?
E ❑ ❑ ❑
Is manhole's extended vent screened?
❑ ❑ N ❑
Are vents free of submergence?
❑ ❑ E ❑
Are manholes free of bypass structures or pipes?
0 ❑ ❑ ❑
Comment: Manhole had heavy flow, such that the invert could not be seen. The next upstream manhole is
supposed to be across the creek, but the manhole could not be found.
It is crucial the upstream manhole be found and inspected to make sure creek water is not
infiltrating the sewer.
2 - Mill Pond downstream of MH 1
Manhole
Is manhole accessible?
# Is manhole cover/vent above grade?
Is the manhole free of visible signs of overflow?
Is the manhole free of sinkholes and depressions?
Is manhole cover present?
# Is manhole properly seated?
# Is manhole in good condition?
# Is invert in good condition?
Is line free -flowing and unrestricted in manhole?
Is manhole free of excessive amounts of grease?
Is manhole free of excessive roots?
Is manhole free of excessive sand?
Is manhole's extended vent screened?
Are vents free of submergence?
Are manholes free of bypass structures or pipes?
Comment: This manhole had heavy flow but was not surging to where the invert could not be seen.
This manhole has an unknown pipe coming into it from the lake, however there was no flow
coming form the pipe.
Yes No NA NE
❑ ❑ ❑
■❑❑❑
■❑❑❑
■❑❑❑
■❑❑❑
■❑❑❑
❑❑■❑
Page: 8

PV
NCDENR
North Carolina Department of Environment and Natural Resou ices i a
Division of Water Quality
Pat McCrory Thomas A. Reeder John E. Skvarla, III
Governor Acting Director Secretary
June 17, 2013
Rick Owen
Town of Banner Elk
PO Box 2049
Banner Elk NC 28604
SUBJECT: Collection System Inspection
Banner Elk Collection System
Permit No: WQCS00161
Avery County
Dear Mr. Owen:
On May 15, 2013, an inspection of the Town of Banner Elk Collection System was
conducted. You and Justin Hodges with the Town of Banner Elk were present as was
Jadd Brewer and Paul Isenhour with Water Quality Lab and Operations, Inc. The
program was found to be non -compliant with permit WQCS00161. Deficiencies exist
related to the Capital Improvement Plan in the collection system as well as documentation
and record keeping. These areas of noncompliance are required in the permit under
Section I. Performance Standards #6; Section II. Operation and Maintenance #2, #4, #7,
#8; Section III. Records #1 and Section V. Inspections #1-4.
Please refer to the enclosed inspection report for additional observations and comments.
If you or your staff have any questions, please call me at 828-296-4500.
Sincerely,
U�
Linda Wiggs
Environmental Senior Specialist
Asheville Regional Office
Enclosure
cc: PERCS
Central Files
— ., eu�lik ilia
S:\SWP\Avery\Collection Systems\Banner Elk Collection System\CEI.5-15-2013.doc
SURFACE WATER PROTECTION —ASHEVILLE REGIONAL OFFICE One
Location: 2090 U.S. Highway 70, Swannanoa, NC 28778 NO Carolina
Phone: [phone]\FAX: [phone]�/ ►�[� �ur,R /�' /
Internet: www.ncwaterguality.org L l�

PV
Compliance Inspection Report
Permit: WQCS00161 Effective: 06/08/05 Expiration: 05/31/13 Owner: Town of Banner Elk
SOC: Effective: Expiration: Facility: Banner Elk Collection System
County: Avery PO Box 156
Region: Asheville
Contact Person: Steve Smith Title: Phone: [phone]
Directions to Facility:
System Classifications: CS1,
Primary ORC: Certification: Phone:
Secondary ORC(s):
On -Site Representative(s):
Related Permits:
NC0032115 Town of Banner Elk - Banner Elk WWTP
Inspection Date: 05/15/2013 EntryTime: 10:00 AM Exit Time: 04:00 PM
Primary Inspector: Linda S Wiggs 21-NW Phone: [phone]
Ext.4653
Secondary Inspector(s):�
Reason for Inspection: Routine Inspection Type: Collection System Inspect Non Sampling
Permit Inspection Type: Collection system management and operation
Facility Status: ❑ Compliant ■ Not Compliant
Question Areas:
Miscellaneous Questions Performance Standards Operation & Maint Reqmts ■ Records
■ Monitoring & Rpting ■ Inspections Pump Station Manhole
Reqmts
Lines
(See attachment summary)
Page: 1

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 05/15/2013 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
Inspection Summary:
"NN
Insufficient CIP-(I. Performance Standards #6.):
Reinvestment back into the collection system is a mandatory component for any municipality. The Permittee shall adopt
and implement a CIP to designate funding for reinvestment in the wastewater collection system infrastructure. It was
noted that a CIP is being developed; please ensure that sufficient monies are allocated for the collection system
maintenance and improvements.
Insufficient Record Keeping/Documentation-(II. Operation and Maintenance #2, #4, #7, #8.; III. Records #1.; V.
Inspections #1-4):
The County has to organize files specifically for documentation of the permit requirements. Please have a system set up
for record keeping by the next inspection. How the County chooses to set this up can be determined by the County as
long as it meets the permit requirements noted above and the inspector can glean the appropriate information from the
files.
Page: 2

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 05/15/2013 Inspection Type: Collection System Inspect Non Sampling
Reason for Visit:
Routine
Performance Standards
Yes
No
NA
NE
Is Public Education Program for grease established and documented?
■
n
n
n
What educational tools are used?
Inserts and mailings
Is Sewer Use Ordinance/Legal Authority available?
■
n
n
n
Does it appear that the Sewer Use Ordinance is enforced?
■
n
n
n
Is Grease Trap Ordinance available?
■
n
n
n
Is Septic Tank Ordinance available (as applicable, i.e. annexation)
■
n
n
n
List enforcement actions by permittee, if any, in the last 12 months
Has an acceptable Capital Improvement Plan (CIP) been implemented?
n
■
n
n
Does CIP address short term needs and long term \"master plan\" concepts?
n
■
n
n
Does CIP cover three to five year period?
n
■
n
n
Does CIP include Goal Statement?
n
■
o
o
Does CIP include description of project area?
n
■
n
n
Does CIP include description of existing facilities?
Cl
■
n
n
Does CIP include known deficiencies?
n
■
o
o
Does CIP include forecasted future needs?
n
■
n
n
Is CIP designated only for wastewater collection and treatment?
n
■
o
o
Approximate capital improvement budget for collection system?
$0.00
Total annual revenue for wastewater collection and treatment?
$340,000.00
CIP Comments
The CIP is not up to date. A reserve fund is available for water and sewer. The Town is working on a new
CIP.
Is system free of known points of bypass? ■ n n n
If no, describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations? ■ ❑ n ❑
# Does the sign include:
Instructions for notification? ■ n n n
Pump station identifier? ■ n n n
24-hour contact numbers ■ n n n
If no, list deficient pump stations
Page: 3

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 05/15/2013 Inspection Type: Collection System Inspect Non Sampling
Reason for Visit: Routine
# Do ALL pump stations have an "auto polling" feature/SCADA?
Number of pump stations
Number of pump stations that have SCADA
Number of pump stations that have simple telemetry
Number of pump stations that have only audible and visual alarms
Number of pump stations that do not meet permit requirements
# Does the permittee have a root control program?
# If yes, date implemented?
Describe:
ORC states there is not a root problem, so they have not had to establish a program. If they find roots they
will deal with them as needed.
Comment:
Inspections
Are maintenance records for sewer lines available?
Are records available that document pump station inspections?
Are SCADA or telemetry equipped pump stations inspected at least once a week?
Are non-SCADA/telemetry equipped pump stations inspected every day?
Are records available that document citizen complaints?
# Do you have a system to conduct an annual observation of entire system?
# Has there been an observation of remote areas in the last year?
Are records available that document inspections of high -priority lines?
Has there been visual inspections of high -priority lines in last six months?
Comment: Staff is doing inspections but not effectively keeping records and
documenting inspections.
This is a small system, there are not remote areas.
Operation & Maintenance Requirements
Are all log books available?
Does supervisor review all log books on a regular basis?
Does the supervisor have plans to address documented short-term problem areas?
What is the schedule for reviewing inspection, maintenance, & operations logs and problem areas?
One has to be established.
Are maintenance records for equipment available?
Yes No NA NE
Yes No NA NE
n■nn
Page: 4

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 05/15/2013 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
Is a schedule maintained for testing emergency/standby equipment?
What is the schedule for testing emergency/standby equipment?
Do pump station logs include:
Inside and outside cleaning and debris removal?
Inspecting and exercising all valves?
Inspecting and lubricating pumps and other equipment?
Inspecting alarms, telemetry and auxiliary equipment?
Is there at least one spare pump for each pump station w/o pump reliability?
Are maintenance records for right-of-ways available?
Are right-of-ways currently accessible in the event of an emergency?
Are system cleaning records available?
Has at least 10% of system been cleaned annually?
What areas are scheduled for cleaning in the next 12 months?
.South side.
Is a Spill Response Action Plan available?
Does the plan include:
24-hour contact numbers
Response time
Equipment list and spare parts inventory
Access to cleaning equipment
Access to construction crews, contractors, and/or engineers
Source of emergency funds
Site sanitation and cleanup materials
Post-overflow/spill assessment
Is a Spill Response Action Plan available for all personnel?
Is the spare parts inventory adequate?
Comment:
Records
Are adequate records of all SSOs, spills and complaints available?
Are records of SSOs that are under the reportable threshold available?
Do spill records indicate repeated overflows (2 or more in 12 months) at same location?
■ n n ❑
weekly
Yes No NA NE
Page: 5

��q
Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 05/15/2013 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
If yes, is there a corrective action plan?
Is a map of the system available?
Does the map include:
Pipe sizes
Pipe materials
Pipe location
Flow direction
Approximate pipe age
Number of service taps
Pump stations and capacity
If no, what percent is complete?
List any modifications and extensions that need to be added to the map
# Does the permittee have a copy of their permit?
Comment: .
Monitoring and Reporting Requirements
Are copies of required press releases and distribution lists available?
Are public notices and proof of publication available?
# Is an annual report being prepared in accordance with G.S. 143-215.1C?
# Is permittee compliant with all compliance schedules in the permits?
If no, which one(s)?
Comment:
C 1 1U, f+m w
Lines/Right-of-Ways/Aerie) Lines
Is right-of-way accessible for emergency?
Is right-of-way free of sinkholes or depressions?
Is line/right-of-way free of evidence of leakage?
# Are there areas of exposed line?
# Is any exposed line constructed of ductile iron or other approved material?
Are water crossing and supports in good condition?
■nnn
■nnn
■nnn
■ n n n
■nnn
■nnn
n ■ n n
■nnn
■nnn
Yes No NA NE
Yes No NA NE—
Page: 6

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 05/15/2013 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
# Is right-of-way free of non -utility motorized traffic?
Is line free of visible damage?
# Are there siphons in this system?
If yes, are they maintained and documented?
Comment: There are depressions apparent at the most of the manholes along the
road.
cI V r%%IM
Pump Station
Pump station type
Are pump station logs available?
Is it accessible in all weather conditions?
# Is general housekeeping acceptable?
Are all pumps present?
Are all pumps operable?
Are wet wells free of excessive debris?
Are upstream manholes free of excessive debris/signs of overflow?
Are floats/controls for pumps/alarms operable?
Is "auto polling" feature/SCADA present?
Is "auto polling" feature/SCADA operational?
Is simple telemetry present?
Is simple telemetry operational?
Are audio and visual alarms present?
Are audio and visual alarms operable?
Is the Pump station inspected as required?
Are backflow devices in place?
Are backflow devices operable?
Are air relief valves in place?
Are air relief valves operable?
# Is an emergency generator available?
Can the emergency generator run the pumps?
Yes No NA NE
Page: 7

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 05/15/2013 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
K
Is the pump station equipped for quick hook-up?
❑
❑
■
n
Is the generator operable?
■
n
n
n
# Is fuel in tank and sufficient?
■
In
n
In
Is the generator inspected according to their schedule?
■
In
n
n
Is a 24-hour notification sign posted?
■
n
n
n
Does it include:
Instructions for notification?
■
n
n n
Pump station identifier?
■
n
n n
Emergency phone number
■
n
n n
Is public access limited?
■
n
n n
Is pump station free of overflow piping?
■
n
n n
Is the pump station free of signs of overflow?
■
n
n n
Are run times comparable for multiple pumps?
yes
Comment: Influent line needs cleaning. Proper documentation of permit item ( II.
Operation and Maintenance Requirements #4) in a log book needs to be established.
RIVER LINE - Tynecastle Hwy
Lines/Right-of-Ways/Aelriel Lines
Yes
No
NA
NE
Is right-of-way accessible for emergency?
■
n
n
n
Is right-of-way free of sinkholes or depressions?
■
n
n
n
Is line/right-of-way free of evidence of leakage?
■
n
n
n
# Are there areas of exposed line?
n
n
n
■
# Is any exposed line constructed of ductile iron or other approved material?
n
n
n
■
Are water crossing and supports in good condition?
n
n
n
■
# Is right-of-way free of non -utility motorized traffic?
■
n
n
n
Is line free of visible damage?
■
n
n
n
# Are there siphons in this system?
n
■
n
n
If yes, are they maintained and documented?
Comment: Not all of this line was evaluated.
0
Page: 8

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Compliance Inspection Report
Permit: WQCS00161 Effective: 06/08/05 Expiration: 05/31/13 Owner: Town of Banner Elk
SOC: Effective: Expiration: Facility: Banner Elk Collection System
County: Avery PO Box 156
Region: Asheville
Contact Person: Steve Smith Title: Phone: [phone]
Directions to Facility:
System Classifications: CS1,
Primary ORC: Certification: Phone:
Secondary ORC(s):
On -Site Representative(s):
Related Permits:
NC0032115 Town of Banner Elk - Banner Elk WWTP
Inspection Da e: 09/ 81200 Entry Time: 09:30 AM Exit Time: 11:30 AM
Primary Inspector. Roy M Dauis Phone: [phone]
Ext.4659
Secondary Inspector(s):
Reason for Inspection: Routine Inspection Type: Compliance Evaluation
Permit Inspection Type: Collection system management and operation
Facility Status: ■ Compliant f=1 Not Compliant
Question Areas:
Miscellaneous Questions Performance Standards Operation & Maint Reqmts Records
■ Monitoring & Rpting ■ Inspections Pump Station Manhole
Reqmts
Lines
(See attachment summary)
Page: 1

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 09/18/2007 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Inspection Summary:
Town of Banner Elk does not have a collection system Capital Improvements Plan which meets collection system
requirements.
Town needs to adopt a pump station log which has columns to show wet well cleaning, inspection and exercising of
valves, inspection of pumps and inspection of high water alarm system.
Town's collection system map needs to be modified to show pipe age.
Page: 2

Pr
Permit: WQCS00161
Inspection Date: 09/18/2007
Performance Standards
Owner - Facility: Town of Banner Elk
Inspection Type: Compliance Evaluation
Reason for Visit: Routine
Yes No NA NE
Is Public Education Program for grease established and documented?
■
Cl
n
n
What educational tools are used?
Direct Mailings
Is Sewer Use Ordinance/Legal Authority available?
■
n
n
n
Does it appear that the Sewer Use Ordinance is enforced?
■
n
n
n
Is Grease Trap Ordinance available?
■
n
n
n
Is Septic Tank Ordinance available (as applicable, i.e. annexation)
n
n
n
■
List enforcement actions by permittee, if any, in the last 12 months
None.
Has an acceptable Capital Improvement Plan (CIP) been implemented?
n
■
n
n
Does CIP address short term needs and long term \"master plan\" concepts?
n
■
n
n
Does CIP cover three to five year period?
n
■
n
n
Does CIP include Goal Statement?
n
■
n
n
Does CIP include description of project area?
n
■
n
n
Does CIP include description of existing facilities?
n
■
n
n
Does CIP include known deficiencies?
n
■
n
n
Does CIP include forecasted future needs?
n
■
n
n
Is CIP designated only for wastewater collection and treatment?
n
■
n
n
Approximate capital improvement budget for collection system?
$10,000.00
Total annual revenue for wastewater collection and treatment?
$375,000.00
CIP Comments
Town has no Collection System CIP
Is system free of known points of bypass?
■
n
n
n
If no, describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations? ■ n n n
# Does the sign include:
Instructions for notification? ■ n n n
Pump station identifier? ■ n n n
24-hour contact numbers ■ n n n
If no, list deficient pump stations
None.
Page: 3

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 09/18/2007 Inspection Type: Compliance Evaluation Reason for Visit: Routine
# Do ALL pump stations have an "auto polling" feature/SCADA? ■ fl ❑ n
Number of pump stations 1
Number of pump stations that have SCADA 1
I
Number of pump stations that have simple telemetry 0
Number of pump stations that have only audible and visual alarms 0
Number of pump stations that do not meet permit requirements 0
# Does the permittee have a root control program? n ■ n ❑
# If yes, date implemented?
i
Describe:
Comment:
Insoections Yes No NA NE
Are maintenance records for sewer lines available?
Are records available that document pump station inspections?
Are SCADA or telemetry equipped pump stations inspected at least once a week?
Are non-SCADA/telemetry equipped pump stations inspected every day?
Are records available that document citizen complaints?
# Do you have a system to conduct an annual observation of entire system?
# Has there been an observation of remote areas in the last year?
Are records available that document inspections of high -priority lines?
Has there been visual inspections of high -priority lines in last six months?
Comment: Lifted virtually every manhole lid during annual inspection.
Operation & Maintenance Requirements
Are all log books available?
Does supervisor review all log books on a regular basis?
Does the supervisor have plans to address documented short-term problem areas?
What is the schedule for reviewing inspection, maintenance, & operations logs and problem areas?
As needed
Are maintenance records for equipment available?
Is a schedule maintained for testing emergency/standby equipment?
What is the schedule for testing emergency/standby equipment?
Yes No NA NE
■nnn
■nnn
Weekly.
Page: 4

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 09/18/2007 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Do pump station logs include:
Inside and outside cleaning and debris removal? ❑ ■
Inspecting and exercising all valves?
n
■
n
Cl
Inspecting and lubricating pumps and other equipment?
n
■
n
n
Inspecting alarms, telemetry and auxiliary equipment?
n
■
n
n
Is there at least one spare pump for each pump station w/o pump reliability?
❑
n
■
n
Are maintenance records for right-of-ways available?
■
n
n
n
Are right-of-ways currently accessible in the event of an emergency?
■
n
n
n
Are system cleaning records available?
■
n
n
n
Has at least 10% of system been cleaned annually?
■
n
n
n
What areas are scheduled for cleaning in the next 12 months?
Is a Spill Response Action Plan available? ■ n Cl Cl
Does the plan include:
24-hour contact numbers
■
n
n
n
Response time
■
n
n
n
Equipment list and spare parts inventory
■
n
n
n
Access to cleaning equipment
■
n
n
n
Access to construction crews, contractors, and/or engineers
■
n
n
n
Source of emergency funds
n
n
n
■
Site sanitation and cleanup materials
■
Cl
n
n
Post-overflow/spill assessment
■
n
n
n
Is a Spill Response Action Plan available for all personnel?
■
n
n
n
Is the spare parts inventory adequate?
■
n
n
n
Comment:
Records
Yes
No
NA
NE
Are adequate records of all SSOs, spills and complaints available?
■
n
n
n
Are records of SSOs that are under the reportable threshold available?
❑
❑
■
Do spill records indicate repeated overflows (2 or more in 12 months) at same location?
n
■
n
n
If yes, is there a corrective action plan?
n
n
■
n
Is a map of the system available?
■
n
n
n
Page: 5

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
I
Inspection Date: 09/18/2007 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Does the map include:
Pipe sizes
Pipe materials
Pipe location
Flow direction
Approximate pipe age
Number of service taps
Pump stations and capacity
If no, what percent is complete?
List any modifications and extensions that need to be added to the map
List pipe ages.
# Does the permittee have a copy of their permit?
Comment: .
Monitoring and Reporting Requirements
Are copies of required press releases and distribution lists available?
Are public notices and proof of publication available?
# Is an annual report being prepared in accordance with G.S. 143-215.1 C?
# Is permittee compliant with all compliance schedules in the permits?
If no, which one(s)?
Comment:
ELK RIVER CLUB - Highway 194
Pump Station
Pump station type
Are pump station logs available?
Is it accessible in all weather conditions?
# Is general housekeeping acceptable?
Are all pumps present?
Are all pumps operable?
Are wet wells free of excessive debris?
Are upstream manholes free of excessive debris/signs of overflow?
■ n n n
■nnni
■nnn
■nnn
n■nn
■nnn
■nnn
99
■nnn
Yes No NA NE
Yes No NA NE
Duplex
■ n n n
■ n n n
■nnn
Page: 6

Or
Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 09/18/2007 Inspection Type: Compliance Evaluation
Reason for Visit:
Routine
Are floats/controls for pumps/alarms operable?
■
n
110
Is "auto polling" feature/SCADA present?
■
❑
❑
n
Is "auto polling" feature/SCADA operational?
■
n
n
n
Is simple telemetry present?
n
■
n
n
Is simple telemetry operational?
❑
n
■
n
Are audio and visual alarms present?
■
Are audio and visual alarms operable?
■
n
n
n
Is the Pump station inspected as required?
■
n
n
n
Are backflow devices in place?
■
n
n
n
Are backflow devices operable?
■
n
n
n
Are air relief valves in place?
n
■
n
n
Are air relief valves operable?
n
n
■
# Is an emergency generator available?
■
n
n
n
Can the emergency generator run the pumps?
■
n
n
n
Is the pump station equipped for quick hook-up?
❑
n
■
❑
Is the generator operable?
■
n
n
n
# Is fuel in tank and sufficient?
■
n
n
n
Is the generator inspected according to their schedule?
■
❑
❑
n
Is a 24-hour notification sign posted?
■
n
n
n
Does it include:
Instructions for notification?
■
n
n
n
Pump station identifier?
■
n
n
n
Emergency phone number
■
n
n
n
Is public access limited?
■
n
n
n
Is pump station free of overflow piping?
■
n
❑
n
Is the pump station free of signs of overflow?
■
Are run times comparable for multiple pumps?
Yes.
Comment: Well kept pump station.
Page: 7

Water Quality Lab & Operations, Inc.
P.O. Box 1167/ 1522 Tynecastle Highway
Banner Elk, NC 28604
Ph. 828-898-6277 Fax [phone]
April 25, 2016
Mr. G. Landon Davidson, P.G.
Regional Supervisor, Asheville Regional Office
2090 US Highway 70
Swannanoa, NC 28778
Re: Banner Elk Collection System, NOV-2016-DV-0153
Mr. Davidson,
In response to the above -noted Notice of Violation for the Town of Banner Elk, we
would like to address preventative measures taken by the Town for SSO prevention.
You are aware that the incident referenced in the Notice, occurring February 22, 2016
was, in our belief, caused by grease. The Town cleans at least 10 percent of its lines
annually, and conducts grease trap inspections annually for locations that have the same.
In recognition of the necessity for a further preventative response after the most recent
SSO incident, the Town is preparing a measure that will include notification to locations
with grease traps, which will require them to submit receipts of proof that their traps have
been cleaned. If the locations fail to do so, the locations in violation will trigger more
frequent inspections of the grease traps, and further enforcement of proof of cleaning.
I hope that this information will assist you in your determination of the above -noted
notice. Thank you for your time and assistance; I look forward to hearing from you soon.
Sincerely,
Paul Isenhour
Town of Banner Elk
Collection System ORC
Cc: Asheville Regional Office, WQS File
Central Files, Water Quality Section
Rick Owen, Town Manager
MAY - 5 2016
water *nnty Ft" t opereem
Asheviife Reoional r)rf�a

t
W.at��ti!�;��urses
rraw�a�a��.�t� CtSt3�[.E�r.
CERTIFIED MAIL #: 7012 1010 0002.1965 5303
RETURN RECEIPT REQUESTED
April 12, 2016
Rick Owen, Manager Town
Town of Banner Elk
PO Box 2049
Banner Elk, NC 28604-2049
SUBJECT: NOTICE OF VIOLATION
Tracking Number: NOV-2016-DV-0153
Sanitary Sewer Overflow - February 2016
Collection System Permit No. WQCS00161
Banner Elk Collection System
Avery County
Dear Permittee:
_ _VVYH�IJP
�"etrezimy�
�}9fLiDF
The self -reported Sanitary Sewer Overflow (SSO) 5-Day Report submitted by Town of Banner Elk indicates
violations of permit conditions stipulated in the subject permit and North Carolina G.S. 143-215.1. Violations include
failing to effectively manage, maintain, and operate the subject collection system so that there is no SSO to the
land or surface waters and making an outlet to waters of the State for purposes of G.S. 143-215.1(a)(1), for
which a permit is required.
Specific incident(s) cited in the subject report include the -following:
Incident
Number
Start Duration
Date (Mins) Location
Total
Vol
Cause (Gals)
Total Vol
Surface
Water
(Gals) DWR Action
201600514 2/22/2016 15 Tynecastle Hwy in front of Grease 499 400 Notice of Violation
New River Bldg Supply
Remedial actions, if not already implemented, should be taken to correct the above noncompliance. Please submit
a written response to this Notice of Violation. Your response is to be received by the regional office within 15
business days following receipt of this violation. -Please include any additional documentation about this incident(s)
in the response. The submittal will be considered in determining whether the Division will assess a civil penalty for
the cited violations.
State of North Carolina I Environmental Quality I Water Resources
2090 U.S. 70 Highway, Swannanoa, NC 28778
828-296-4500

r
If you have any questions, please do not hesitate to contact Linda Wiggs with the Water Quality Section in the
Asheville Regional Office at 828-296-4500 or via email at [e-mail].
Sincerely,
G. Landon Davidson, P.G., Regional Supervisor
Water Quality Regional Operations Section
Asheville Regional Office
Division of Water Resources, NCDEQ
CC: Asheville-Regional`OfFice — WQS`File — l
Central Files, Water Quality Section
G:\WR\WQ\Avery\Collection Systems\Banner Elk Collection SystemW0V-2016-DV-0153.SS0 2-2016.docx
State of North Carolina I Environmental Quality I Water Resources
2090 U.S. 70 Highway, Swannanoa, NC 28778
828-296-4500

AjfA
FIL
NCDE
North Carolina Department of Environment and Natural Resources
Pat McCrory
Governor
June 12, 2013
Rick Owen, Manager Town
Town of Banner Elk
PO Box 2049
Banner Elk NC 28604
Division of Water Quality
Thomas A. Reeder
Acting Director
Subject: NOTICE OF VIOLATION
NOV-2013-DV-0126
Permit No. WQCS00161
Town of Banner Elk
Banner Elk Collection System
Avery County
Dear Mr Owen:
John E. Skvarla, III
Secretary
A review has been conducted of Banner Elk Collection System's self reported Sanitary Sewer
Overflows (SSO's) 5-Day Reports submitted by Town of Banner Elk. This review has shown the
subject facility to be in violation of the requirements found in Collection System Permit
WQCS00161 and/or G.S. 143-215.1(a)(1). The violations that occurred are summarized below.
SSO Area
Violation Date
Description
Violation Type
Pump Station # 1
Discharge
DWQ Incident # 201300907
05/05/2013
52,200 Gallons (Elk River)
Without Valid
Permit
Manhole at HWY 184 and
Discharge
Hickory Nut Gap Rd.
05/05/2013
36,250 Gallons (Elk River)
Without Valid
DWQ Incident # 201300908
Permit
Remedial actions should be taken to correct this problem. The Division of Water Quality may
pursue enforcement action for this and any additional violations of State law.
SURFACE WATER PROTECTION — ASHEVILLE REGIONAL OFFICE
Location: 2090 U.S. Highway 70, Swannanoa, NC 28778
Phone: [phone]\FAX: [phone]
1\ Internet: www.ncwateroualitv.ora
NofthCarolina
Nawra!!rf

Town of Banner Elk
June 12, 2013
Page 2 of 2
You should address the causes of noncompliance and all actions taken to prevent the recurrence
of similar situations. If you should have any questions, please do not hesitate to contact Linda
Wiggs at 828-296-4500.
Sincerely,
Chuck Cr ord, Regional Supervisor
Surface Water Protection Section
Asheville Regional Office
L�WC�gR�f11�
---TVQ Central files --
PERCS Unit
S:\SWP\Avery\Collection Systems\Banner Elk Collection System\NOV-2013-DV-0126.SSO 05-06-2013.doc

�X-"A
NDENR
North Carolina Department of Environment and Natural Resources
Pat McCrory
Governor
December 6, 2013
Rick Owen, Town Manager
Town of Banner Elk
PO Box 2049
Banner Elk, NC 28604-2049
Subject: NOTICE OF VIOLATION
NOV-2013-DV-0238
Permit No. WQCS00161
Town of Banner Elk
Banner Elk Collection System
Avery County
Dear Mr Owen:
Division of Water Resources
Water Quality. Programs
Thomas A. Reeder
Director
John E. Skvarla, III
Secretary
A review has been conducted of Banner Elk Collection System's self reported Sanitary Sewer Overflows
(SSO's) 5-Day Report submitted by the Town of Banner Elk. This review has shown the subject facility to
be in violation of the requirements found in Collection System Permit WQCS00161 and/or G.S. 143-
215.1(a)(1). The violation that occurred is summarized below.
Area
Violation Date
Description
Violation Type
CSO/SSO (Sewer Overflow)
11/26/2013
Sanitary Sewer Overflow
Discharge
HWY 184 and Dobbins Rd.
3,500 gallons (Little Elk Crk)
Without Valid
Permit
DWQ Incident # 201302221
Remedial actions should be taken to correct this problem, including increased inspection of this line and an
evaluation of the potential sources of the debris in the line. The Division of Water Resources may pursue
enforcement action for this and any additional violations of State law.
You should address the causes of noncompliance and all actions taken to prevent the recurrence of similar
situations. If you should have any questions, please do not hesitate to contact Linda Wiggs at 828-296-
4500.
G. Landon Davidson,
Regional Supervisor
Water Quality Regional Operations
Central Files
PERCS Unit
Water Quality Regional Operations — ASHEVILLE REGIONAL OFFICE
2090 U.S. Highway 70, Swannanoa, NC 28778
Phone: [phone]\FAX: [phone]
Internet: www.ncwaterauality.org
G:\WQ\SWP\Avery\Collection Systems\Banner Elk Collection System\NOV-2013-DV-0238.SSO.11-26-2013.doc

-XV40A
s
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Pat McCrory Charles Wakild, P, E. John E. Skvarla, III
Governor Director Secretary
April 22, 2013
Rick Owen, Town Manager
PO Box 2049
Banner Elk, NC 286042049
Subject: Permit No. WQCS00161
Town of Barrier Elk
Barrier Elk Collection System
Avery County
Dear Rictc Owen:
TLd
MAY 1 6 2013
DWQ/Surface Water Protection Section
Asheville Regional Office
In accordance with your application received 1/22/2013, we are forwarding herewith Permit No.
WQCS00161, dated April 22, 2013, to the Town of Banner Elk for the operation and
maintenance of the subject wastewater collection system.
This permit shall be effective from 06/01/2013 until 05/31/2021 and shall be subject to the
conditions and limitations specified herein. It is your responsibility to thoroughly review this
permit. Please pay particular attention to the monitoring and reporting requirements in this
permit and any compliance schedules shown in bold.
For purposes of permitting, the collection system is considered to be any existing or newly
installed system extension up to the wastewater treatment facility property or point of connection
with a separately owned sewer system. The collection system is considered all gravity lines,
pump stations, force mains, low pressure sewer systems, STEP systems, vacuum systems, etc.
and associated piping, valves and appurtenances that help to collect, manage and transport
wastewater to a wastewater treatment plant under the Permittee's ownership or maintained and
operated by the Pennittee through a perpetual legal agreement. Satellite systems are systems
tributary to the Penmittee's collection system but those collection systems are not owned or
maintained by the Pen nittee. The system description provided on Page 1 of this permit is meant
to provide a general idea about the size of the system and may not be all inclusive of the
collection system at the time of permit issuance or afterward.
A release of wastewater fiom the wastewater collection system is referred to herein as a Sanitary
Sewer Overflow (SSO). The evaluation of enforcement options after an SSO will be determined
considering the criteria listed in condition I(3)(a) and I(3)(b) of the permit and all other relevant
information available or requested of the Penmittee. Compliance with all conditions of the
permit as well as all statutes and regulations pertaining to the collection system must be
maintained or appropriate enforcement actions may be taken as noted in Condition VI(2).
1617 Mail Service Center, Raleigh, North Carolina 27699-1617 brie
Location, 512 N. Salisbury St. Raleigh, North Carolina 27604 NorthCarolina
Phone: [phone] FAX: [phone]
Internet: www.ncwatercluality,org �Rtu�R"�/
An Equal Opportunity 1 Affirmative Action Employer f/
11

Banner Elk Collection System
April 29, 2013
Page 2 of 3
A reportable SSO is an SSO greater than 1,000 gallons to the ground or an SSO of any amount
that reaches surface water (including through ditches, storm drains, etc.) Below is the procedure
to use for reporting SSOs to the Division:
1. Report by telephone to a Division of Water Quality (DWQ) staff member (not email,
facsimile, or voicernail) at your regional DWQ office during regular business hours
(Monday to Friday, 8AM to 5PM) as soon as possible, but in no case more than 24 hours
after the SSO is known or discovered. To report outside of regular business hours, call
[phone].
2. Follow up the verbal report by sending a completed written report on the most current
Division approved form within five days.
To provide a uniform method for all systems covered under this permit and to provide useful and
consistent information pertaining to SSOs, please utilize form CS-SSO consisting of two parts.
Part I serves to provide to the Division the required information that has always been necessary.
Part II serves as an area to provide a justification for the spill, as optional under Condition I(3) of
your permit. Form CS-SSO can be downloaded from the SSO Reporting area at
http ://portal.ncdenr. org/web/wq/swp/ps/es/ssoiMort.
An NOV, civil penalty, and/or a moratorium on the addition of waste to the system may be
issued if adequate justification for an SSO is NOT submitted to the regional office. In order to
submit a claim for justification of an SSO, you must use Form CS-SSO with additional
documentation as necessary. DWQ staff will review the justification claim and determine if
enforcement action is appropriate. Please be advised that the information needed to justify a spill
is very comprehensive. Begin using this form immediately to report SSOs from the collection
system. Continue to use our old form for reporting bypasses at the wastewater treatment plant
until further notice. The time frame for submittal of both Part I and Part II, if pertinent, is five
days.
Failure to abide by the conditioirs in this permit may subject the Pelmittee to enforcement action.
If any parts, requirements, or limitations contained in this permit are unacceptable, you have the
right to request an adjudicatory hearing upon written request within thirty days following the
receipt of this permit. This request must be in the form of a written petition, conforming to
Chapter 150B of the North Carolina General Statutes, and filed with the Office of Administrative
Hearings, 6714 Mail Service Center, Raleigh, NC 27699-6714. Unless such demands are made,
this permit shall be final and binding.
If you have questions regarding compliance contact your regional office or the Pretreatment,
Emergency Response and Collection Systems Unit of the North Carolina Division of Water
Quality at [phone]. If you need additional information concerning this permit, please
contact Daryl Merritt at [phone].
Sincerely,

Banner Elk Collection System
April 29, 2013
Page 3 of 3
\ --I --- Lt�-�
for Charles Wakild, P.E., Director
Division of Water Quality
by Deborah Gore, Supervisor
Pretreatment, Emergency Response, Collection System Unit
enclosure: Permit No. WQCS00161
cc: OaterQuality
•y County_Health DepajjMent _
evil'le�Regional�Office Sut-fn�c�Prottion SeCentral Files WQCS00'1'�61���--
Steve Reid, NPDES — Compliance & Expedited Permitting Unit (electronic)
PERCS Files (electronic)

NORTH CAROLINA
ENVIRONMENTAL MANAGEMENT COMMISSION
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES
RALEIGH
SYSTEM -WIDE WASTEWATER COLLECTION SYSTEM PERMIT
In accordance with the provisions of Article 21 of Chapter 143, General Statutes of
North Carolina as amended, and other applicable Laws, Rules, and Regulations
PERMISSION IS HEREBY GRANTED TO THE
Town of Banner Elk
Avery County
FOR THE
operation and maintenance of a wastewater collection system consisting of, at the time of permit
issuance, approximately 11 miles of gravity sewer, approximately 1.64 miles of force main, 1
duplex pump stations, and all associated piping, valves, and appurtenances required to make a
complete and operational wastewater collection system to serve the Town of Banner Elk and
any deemed permitted satellite communities pursuant to the application received 1/22/2013, and
in conformity with the documents referenced therein and other supporting data subsequently
filed and approved by the Department of Environment and Natural Resources and considered a
part of this permit.
This permit shall be effective from 06/01/2013 until 05/31/2021, and shall be subject to the
following specified conditions and limitations:
I. PERFORMANCE STANDARDS
1. The sewage and wastewater collected by this system shall be treated in the Town of
Banner Elk Wastewater Treatment Facility (NC0032115) prior to being disposed into the
receiving stream. This collection system permit will be referenced upon renewal or
modification of your NPDES permit(s).
2. The wastewater collection system shall be effectively managed, maintained and
operated at all times so that there is no SSO to land or surface waters, nor any
contamination of groundwater. In the event that the wastewater collection system fails to
perform satisfactorily, including the creation of nuisance conditions, the Permittee shall
take immediate corrective actions, including actions that may be required by the Division
of Water Quality (Division), such as the construction of additional or replacement sewer
lines and/or equipment.

3. The Director may. take enforcement action against the Permittee for SSOs that must be
reported to the Division as stipulated in Condition IV(2). This includes SSOs that were
caused by severe natural conditions or exceptional events unless the Permittee
demonstrates through properly signed, contemporaneous operating logs, or other
relevant evidence that:
a. The SSO was caused by severe natural conditions; there were no feasible
alternatives to the SSO, such as the use of auxiliary treatment facilities, retention
of untreated wastewater, reduction of inflow and infiltration, use of adequate
back-up equipment, or an increase in the capacity of the system. This provision
is not, satisfied if, in the exercise of reasonable engineering judgment, the
Permittee should have installed auxiliary or additional collection system
components, wastewater retention or treatment facilities, adequate back-up
equipment or should have reduced inflow and infiltration; or
b. The SSO was exceptional, unintentional, temporary and caused by factors
beyond the reasonable control of the Permittee; the SSO could not have been
prevented by the exercise of reasonable control, such as proper management,
operation and maintenance; adequate treatment facilities or collection system
facilities or components (e.g., adequately enlarging treatment or collection
facilities to accommodate growth or adequately controlling and preventing
infiltration and inflow); preventive maintenance; or installation of adequate back-
up equipment;
The Permittee can submit a claim to the Division Regional Office that the SSO meets the
criteria•of this condition. The Permittee has the option of submitting this claim along with
the spill report required by Condition IV(2) (i.e., within five days) in order to be
considered for immunity from enforcement action. Form CS-SSO Part II, or most current
Division approved form, shall be used for any claims. The Permittee has the burden of
proof that the above criteria have been met.
4. The Permittee shall establish by ordinance its legal authority to require' new sewers be
properly constructed; to ensure proper inspection and testing of sewer mains and
service laterals; to address flows from satellite systems and to take enforcement action
as required by Condition 1(5).
5. The Permittee shall develop and implement an educational fats, oils and grease program
that shall include at least bi-annual distribution of educational material targeted at both
residential and non-residential users. The Permittee shall also develop and implement
an enforceable fats, oils and grease program for non-residential users under which the
Permittee can take enforcement against users who have not properly installed, operated
and maintained grease traps or grease interceptors as directed or otherwise violated the
terms of the local ordinance pertaining to fats, oils and grease.
6. The Permittee shall adopt and implement a Capital Improvement Plan (CIP) to designate
funding for reinvestment into the wastewater collection system infrastructure. The CIP
should address the short-term needs and long-term "master plan" concepts. The CIP
should typically cover a three to five year period and include a goal statement,
description of the project area, description of the existing facilities, known deficiencies
(over a reasonable period) and forecasted future needs. Cost analysis is integral to the
CIP.

The Permittee shall develop and present a Capital Improvement Plan meeting this
permit condition for adoption by 06101/2013. A copy of the Capital Improvement
Plan shall be provided to the Asheville Regional Office, Surface Water Protection
Section to show compliance with this condition.
7. Existing overflow piping from manholes and pump stations, excluding piping to approved
equalization structures, known or discovered after permit issuance shall be immediately
removed or permanently capped. Plugged emergency pumping connections are
allowable for portable pumping or rerouting without intentionally bypassing the
wastewater treatment facility.
8. The Permittee shall maintain a contingency plan for pump failure at each pump station.
If one of the pumps in a pump station containing multiple pumps fails, the process of
repairing or replacing the pump shall be initiated immediately and the new parts or pump
shall be installed as soon as possible. If the pump in a simplex pump station fails, it
shall be replaced immediately.
9. Each pump station shall be clearly and conspicuously posted with a pump station
identifier and an emergency contact telephone number at which an individual who can
initiate or perform emergency service for the wastewater collection system 24 hours per
day, seven days per week can be contacted. This emergency contact telephone number
shall be coupled with instructions that the emergency contact should be called if the
visual alarm illuminates, if the audible alarm sounds, or if an emergency is apparent. -
10. Pump station sites, equipment and components shall have restricted access, per 15A
NCAC 02T .305(h)(4).
11. Pump stations that do not employ an automatic polling feature (i.e. routine contact with
pump stations from a central location to check operational status of the communication
system) shall have both audible and visual high water alarms. The alarms shall be
weather-proof and placed in a clear and conspicuous location. Permits issued for the
construction of pump stations that included high water alarms in the description must
maintain the alarms even if simple telemetry (i.e. notification of an alarm condition
initiated by the pump station control feature) is installed.
12. For all newly constructed, modified and rehabilitated pump stations, all equipment and
components located within the pump station shall be corrosion -resistant and
components in close proximity of the pump station shall be sealed within a corrosion -
resistant coating or encasement.
13. All construction and rehabilitation of the wastewater collection system (i.e., permitted or
deemed permitted) shall be scheduled to minimize the interruption of service by the
existing utilities. Construction and rehabilitation shall not result in the violation of
Condition (1)(2) of this permit.
II. OPERATION AND MAINTENANCE REQUIREMENTS
1. Upon classification of the collection system by the Water Pollution Control System
Operators Certification Commission (WPCSOCC), the Permittee shall designate and
employ a certified operator to be in responsible charge (ORC) and one or more certified
operator(s) to be back-up ORC(s) of the facilities in accordance with 15A NCAC 8G
.0201. The ORC shall visit the system within 24 hours of knowledge of a bypass, spill,

N
or overflow of wastewater from the system, unless visited by the Back -Up ORC, and
shall comply with all other conditions of 15A NCAC 8G .0204.
2. The Permittee shall develop and adhere to a schedule for reviewing all inspection,
maintenance, operational and complaint logs. If the review process results in the
identification of any recurring problem in the wastewater collection system that cannot be
resolved in a short time period, the Permittee shall establish a plan for addressing the
problem(s).
3. The Permittee shall develop and adhere to a schedule for testing emergency and
standby equipment.
4. The Permittee shall develop and implement a routine pump station inspection and
maintenance program,' which shall include, but not be limited to, the following
maintenance activities:
a. Cleaning and removing debris from the pump station structure, outside perimeter,
and wet well;
b. Inspecting and exercising all valves;
c. Inspecting and lubricating pumps and other mechanical equipment according to
the manufacturer's recommendations; and
d. Verifying the proper operation of the alarms, telemetry system and auxiliary
equipment.
5. For each pump station without pump reliability (i.e. simplex pump stations serving more
than a single building or pump stations not capable of pumping at a rate of 2.5 times the
average daily flow rate with the largest pump out of service), at least one fully
operational spare pump capable of pumping peak flow shall be maintained on hand.
6. The Permittee shall maintain on hand at least two percent of the number of pumps
installed, but no less than two pumps, that discharge to a pressure sewer and serve a
single building, unless the Permittee has the ability to purchase and install a
replacement pump within 24 hours of first knowledge of the simplex pump failure or
within the storage capacity provided in any sewer line extension permit.
7. Rights -of -way and/or easements shall be properly maintained to allow accessibility to the
wastewater collection system unless the Permittee can demonstrate the ability to gain
temporary access in an emergency situation where existing land -use conditions do not
allow the establishment and maintenance of permanent access. In this case, the
Permittee shall continue to observe the lines visually, utilize remote inspection methods
(e.g. CCTV) and use the opportunity of drier conditions to perform further inspections
and necessary maintenance.
8. The Permittee shall assess cleaning needs, and develop and implement a program for
appropriately cleaning, whether by hydraulic or mechanical methods, all, sewer lines. At
least 10 percent of the wastewater collection system, selected at the discretion of the
ORC, shall be cleaned each year. Preventative cleaning is not required.for sewer lines
less than five years old unless inspection otherwise reveals the need for cleaning or
cleaning is required by a sewer line extension permit.

9. Adequate measures shall be taken to contain and properly dispose of materials
associated with SSOs. The Permittee shall maintain a Response Action Plan that
addresses the following minimum items:
a. Contact phone numbers for 24-hour response, including weekends and holidays;
b. Response time;
c. Equipment list and spare parts inventory;
d. Access to cleaning equipment;
e. Access to construction crews, contractors and/or engineers;
f. Source(s) of emergency funds;
g. Site sanitation and clean up materials; and
h. Post-SSO assessment.
10. The Permittee, or their authorized representative, shall conduct an on -site evaluation for
all SSOs as soon as possible, but no more than two hours after -first knowledge of the
SSO.
11. In the event of an SSO or blockage within the wastewater collection system, the
Permittee shall restore the system operation, remove visible solids and paper, sanitize
any ground area and restore the surroundings.
Ill. RECORDS
1. Records shall be maintained to document compliance with Conditions 1(4), II(2) - II(4),
II(7) - 11(8), IV(3) and V(1) -V(4). 'Records shall be kept on file for a minimum of three
years.
2. The Permittee shall maintain adequate records pertaining to SSOs, and complaints for a
minimum of three years. These records shall include, but are not limited to, the following
information:
a. Date of SSO or complaint;
b. Volume of wastewater released as a result of the SSO and/or nature of
complaint;
c. Location of the SSO and/or complaint;
d. Estimated duration of the SSO;
e. Individual from the Division who was informed about the SSO and/or complaint,
when applicable;
f. Final destination of the SSO;
g. Corrective actions;
h. Known environmental/human health impacts resulting from the SSO; and
i. How the SSO was discovered.
3. The Permittee shall maintain an up-to-date, accurate, comprehensive map of its
wastewater collection system that also notes the locations where other wastewater
collection systems become tributary. If a comprehensive map of the collection system
has not been established, a rough sketch shall be drawn. ,The Permittee shall map
approximately 10 percent of its existing collection system each year for the next ten
years beginning at the original permit issuance date, or until complete, whichever is
sooner. The comprehensive map shall include, but is not limited to: pipe size, pipe
material, pipe location, flow direction, approximate pipe age, number of active service
taps, and each pump station identification, location and capacity.

4: The Permittee shall maintain records of all of the modifications and extensions to the
collection system permitted herein. The Permittee shall maintain a copy of the
construction record drawings and specifications for modifications/extensions to the
wastewater collection system for the life of the modificationlextension. Information
concerning the extension shall be incorporated into the map of the wastewater collection
system within one year of the completion of construction. The system description
contained within this permit shall be updated to include this modification/extension
information upon permit renewal.
IV. MONITORING AND REPORTING REQUIREMENTS
1. Any monitoring (including, but not necessarily limited to, wastewater flow, groundwater,
surface water, soil or plant tissue analyses) deemed necessary by the Division to ensure
surface water and groundwater protection will be established, and an acceptable
sampling and reporting schedule shall be followed.
2. The Permittee shall verbally report to a Division of Water Quality staff member at the
Asheville Regional Office, at telephone number 828-296-4500 as soon as possible, but
in no case more than 24 hours following the occurrence or first knowledge of the
occurrence of either of the following:
a. Any SSO and/or spill over 1,000 gallons; or
b. Any SSO and/or spill, regardless of volume, that reaches surface water.
Voice mail messages or faxed information shall not be considered as the initial verbal
report. SSOs (and other types of spills) occurring outside normal business hours may
also be reported to the Division of Emergency Management at telephone number (800)
858-0368 or [phone]. Persons reporting any of the above occurrences shall file
a spill report by completing Part I of Form CS-SSO (or the most current Division
approved form), within five days following first knowledge of the occurrence. This report
shall outline the actions taken or proposed to ensure that the problem does not recur.
Per Condition 1(3), Part II of Form CS-SSO (or the most current Division approved form)
can also be completed to show that the SSO was beyond control.
3. The Permittee shall meet the annual reporting and notification requirements provided in
North Carolina General Statute §143-215.1 C.
V. INSPECTIONS
The Permittee or the Permittee's designee shall inspect the wastewater collection
system regularly to reduce the risk of malfunctions and deterioration, operator errors,
and other issues that may cause or lead to the release of wastes to the environment,
threaten human health or create nuisance conditions. The Permittee shall keep an
inspection log or summary including, at a minimum, the date and time of inspection,
observations made, and any maintenance, repairs, or corrective actions taken by .the
Permittee.
2. ' Pump stations without Supervisory Control and Data Acquisition (SCADA) systems or
telemetry shall be inspected everyday (i.e. 365 days per year). Pump stations equipped
with SCADA systems or telemetry shall be inspected at least once per week.

3. A general observation of the entire collection system shall be performed throughout the
course of every year.
4. Inspections of all high priority lines (i.e. aerial line, sub -waterway crossing, line
contacting surface waters, siphon, line positioned parallel to stream banks that are
subject to eroding in such a manner that may threaten the sewer line, or line designated
as high -priority in a permit) shall be performed at least once per every six-month period
of time. A list of high -priority lines is presented as Attachment A and is hereby
incorporated into this permit condition. New high priority lines installed or identified after
permit issuance are incorporated by reference and subject to this permit condition until
permit renewal where they shall be referenced in writing in Attachment A.
VI. GENERAL CONDITIONS
1. This permit is not transferable. In the event that the Permittee desires to transfer
ownership of the wastewater collection system or there is a name change of the
Permittee, a formal permit modification request shall be submitted to the Division. The
request shall be accompanied by documentation from the parties involved, and other
supporting materials as may be appropriate. Such request will be considered on its
merits and may or may not be approved.
2. Failure to abide by the conditions and limitations contained in this permit may subject the
Permittee to an enforcement action by the Division in accordance with North Carolina
General Statute §143-215.6A through §143-215.6C, and a sewer moratorium may be
established.
3. The issuance of this permit does not exempt the Permittee from complying with any and
all statutes, rules, regulations, or ordinances that may be imposed by other government
agencies (i.e., local, state, and federal) having jurisdiction, including but not limited to
applicable river buffer rules in 15A NCAC 2B .0200, soil erosion and sedimentation
control requirements in 15A NCAC Chapter 4 and under the Division's General Permit
NCG010000, and any requirements pertaining to wetlands under 15A NCAC 2B .0200
and 15A NCAC 02T .0100 and all applicable North Carolina Occupational Safety and
Health Act health and safety standards.
4. The issuance of this permit does not prohibit the Division from reopening and modifying
the permit, revoking and reissuing the permit or terminating the permit as allowed by the
laws, rules, and regulations contained in 15A NCAC 02T .0100 and North Carolina
General Statute §143-215.1 et. al., or as needed to address changes in federal regulations
with respect to the wastewater collection system.
5. The Permittee shall pay the annual fee within thirty (30) days after being billed by the
Division. Failure to pay the fee accordingly may cause the Division to initiate action to
revoke this permit as specified by 15A NCAC 02T .0110(4).
6. The Permittee shall request renewal of this permit at least six months prior to the
expiration of this permit. Upon receipt of the request, the Commission will review the
adequacy of the wastewater collection system described therein, and if warranted, will
extend the permit for a period of time and under such conditions and limitations, as the
Commission may deem appropriate.

7. The Permittee shall notify the Division's Pretreatment, Emergency Response and
Collection Systems Unit in writing at 1617 Mail Service Center, Raleigh, North Carolina
27699-1617 of any changes to the name and/or address of the responsible party (i.e.
mayor, city/town manager) of the wastewater collection system.
8. Any duly authorized officer, employee, or representative of the Division may, upon
presentation of credentials, enter and inspect any property, premises or place on or
related to the collection system at any reasonable time for the. purpose of determining
compliance with this permit, may inspect or copy any records that must be maintained
under the terms and conditions of this permit, and may obtain samples of wastewater,
groundwater, surface water, soil, or plant tissue.
Permit issued this the 22nd of April, 2013
NORTH CAROLINA ENVIRONMENTAL MANAGEMENT COMMISSION
for Charles Wakild, P.E., Director
Division of Water Quality
By Authority of the Environmental Management Commission
by Deborah Gore, Supervisor
Pretreatment, Emergency Response, Collection System Unit
Permit Number WQCS00161 (Renewal)

System -Wide Wastewater Collection Systems Form CSA 10105
Town of Banner Elk Collection System
11. Collection System Information
6. One duplex pump station.
Located Hwy 194 South across fiom Elk River Club entrance
Known as Elk River Pump Station.
Two 7.5 hp submersibles
Full SCADA with alarms. Alarm horn and flashing lights on site.
Electrical generator fueled by propane.
Security Fencing, sign with emergency phone numbers, warning signage.
7.High Priority Lines
Line ID
Location
13
Pump Station Force main
382
Off Old Turnpike
345
Highland Drive
31
Vistas/Tumbling Brook Drive
120
HWY 194/Balm HWY
117
Dogwood Road
99
Lecka Lane
95
Shawneehaw HTS
35
Elkmout Lane
65
Tate -Evans Park
136
Tate -Evans Park
454
Tate -Evans Park
453
Off Shawneehaw Ave
412
Shawneehaw Ave/Mill Pond
418
Shawneehaw Ave/Board Walk
404
Off Shawneehaw Ave
421
Along/Shawneehaw Ave
430
Along/Shawneehaw Ave
431
Along/Shawneehaw Ave
270
Creekside Farm Road to 184
Issue
Creek Crossing
Under Creek
Creek Crossing
Under Creek
Creek Crossing
Over Creek
Creek Crossing
Over Creek
Creek Crossing
Over Creek
Creek Crossing
Over Creek
Creek Crossing
Over Creek
Creek Crossing
Over Creek
Creek Crossing
Over Creek
Creek Crossing
Under Creek
Creek Crossing
Under Creek
Creek Crossing
Under Creek
Creek Crossing
Under Creek
Creek Crossing
Under Creek
Creek Crossing
Under Creek
Creek Crossing
Under Creek
Creek Crossing
Under Creek
Creek Crossing
Under Creek
Creek Crossing
Under Creek
Creek Crossing
Under Creek

441 The Farm, Through Pasture
274
Bear Run Bridge
226
Hardees Lane
77
Lowes Drive
Creek Crossing
Under Creek
Creek Crossing
Over Creek
Creek Crossing
Over Creek
Creek Crossing
Over Creek

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CERTIFIED MAILAETURN RECEIPT REQUESTED
Bill Cook, Town Manager
Town of Banner Elk
PO Box 2049
Banner Elk, NC 28604-2049
Dear Mr. Cook:
Michael F. Easley, Governor
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
Alan W. Klimek, P.E., Director
Division of Water Quality
June 8, 2005
Subject: Permit No. WQCS00161
Town of Banner Elk
Banner Elk Collection System
Avery County
In accordance with your application received on October 8, 2004, we are forwarding herewith Permit
No. WQCS00161, dated June 8, 2005, to Town of Banner Elk for the operation and maintenance of the
subject wastewater collection system.
This permit shall be effective from the date of issuance until May 31, 2010. This permit shall be subject to
the conditions and limitations specified herein. It: is your responsibility to thoroughly review this permit.
Please pay particular attention to the monitoring 'and reporting requirements in this permit and at)
compliance schedules shown in bold.
For purposes of permitting, the collection system is considered to be any existing or newly installed
system extension up to the wastewater treatment facility property or point of connection with a
separately -owned sewer system. The collection system is considered all gravity lines, pump stations,
force mains, low pressure sewer systems, STEP systems, vacuum systems, etc. and associated piping,
valves and appurtenances that help to collect, manage and transport wastewater to a wastewater
treatment plant under the Permittee's ownership or maintained and operated by the Permittee through
a perpetual legal agreement. Satellite systems are systems tributary to the Permittee's collection system
but those collection systems are not owned or maintained by the Permittee. The system description
provided on Page 1 of this permit is meant to provide a general idea about the size of the system and
may not be all inclusive of the collection system at the time of permit issuance or afterward.
A release of wastewater from the wastewater collection system is referred to herein as a Sanitary, Sewer
Overflow (SSO). The evaluation of enforcement options after a SSO will be determined considering the
criteria listed in condition 1(2) (a) and 1(2) (b) of the permit and all other relevant information available or
requested of the Permittee. Compliance with all conditions of the permit as well as all statutes and
regulations pertaining to the collection system must be maintained or appropriate enforcement actions
may be taken as noted in Condition VI(2).
A reportable SSO is a SSO greater than 1,000 gallons to the ground or a SSO of any amount that reaches
surface water (including through ditches, storm drains, etc.) Below is the procedure to use for reporting
SSOs to the Division:
One Pretreatment, Emergency Response and Collection Systems Unitlnternet http://h2o.enr.state.na-us/ndpu
NorthCarolina 1617 Mail Service Center, Raleigh, NC 27699-1617 Telephone [phone] Fax [phone]
Aatlllral`ff DENR Customer Service Center Telephone [phone]
An Equal Opportunity Action Employer 50% recycled/ l0y post-consurner paper

Mr. Cook
June 8, 2005
Page 2
1. Report by telephone to a Division of Water Quality staff member (not facsimile or voicemail) at
your regional DWQ office during regular business hours (Monday to Friday, 8AM to 5PM) as soon
as possible, but in no case more than 24 hours after the SSO is known or discovered. To report
outside of regular business hours, call [phone].
2. Follow up the verbal report by sending a completed written report on the most current Division
approved form within five days.
To provide a uniform method for all systems covered under this permit and to provide useful and
consistent information pertaining to SSOs, a new spill reporting form has been developed (October
2003). Form CS-SSO consists of two parts. Part I serves to provide to the Division the required information
that has always been necessary. Part II serves as an area to provide a justification for the spill, as
optional under Condition 1(2) of your permit. Form CS-SSO can be downloaded from
http://h2o.enr.state.nc.us/ndceu/ from the Collection Systems area.
An NOV, civil penalty, and/or a moratorium on the addition of waste to the system may be issued if
adequate justification for an SSO is NOT submitted to the regional office. In order to submit a claim for
justification of an SSO, you must use the Form CS-SSO with additional documentation as necessary.
DWQ staff will review the justification claim and determine if enforcement action is appropriate. Please
be advised that the information needed to justify a spill is very comprehensive. Begin using this form
immediately to report SSOs from the collection system. Continue to use our old form for reporting
bypasses at the wastewater treatment plant until further notice. The time frame for submittal of both
Part I and Part II, if pertinent, is five days.
Failure to abide by the conditions in this permit may subject the Permittee to enforcement action. If any
parts, requirements, or limitations contained in Phis permit are unacceptable, you have the right to
request an adjudicatory hearing upon written request within thirty days following the receipt of this
permit. This request must.be in the form of a written petition, conforming, to Chapter 150E of the North r
Carolina General Statutes, and filed with the Office of Administrative Hearings, 6714 Mail Service Center, l
Raleigh, NC 27699-6714. Unless such demands are made, this permit shall be final and binding.
If you have questions regarding compliance contact your regional office or Jeff Poupart of the
Pretreatment, Emergency Response and Collection Systems Unit of the North Carolina Division of Water
Quality at [phone] extension 527. If you need additional information concerning this permit,
please contact Daryl Merritt in the Pretreatment, Emergency Response and Collection Systems Unit at
[phone] extension 554.
Sincerely,
Alan W. Klimek, P.E.
cc: Avery County Health Department
Daniel Clark, Town of Banner Elk
Asheville Regional Office, Surface Water Protection Section
Technical Assistance and Certification Unit
Water Quality Central Files
PERCS Files
2 PERMIT NUMBER WQCS00161

NORTH CAROLINA
ENVIRONMENTAL MANAGEMENT COMMISSION
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES
RALEIGH
SYSTEM -WIDE WASTEWATER COLLECTION SYSTEM PERMIT
In accordance with the provisions of Article 21 of Chapter 143, General Statutes of North Carolina as
amended, and other applicable Laws, Rules, and Regulations
PERMISSION IS HEREBY GRANTED TO
Town of Banner Elk
Avery County ��/L,2Y✓
FOR THE,,
operation and maintenance of a wastewater collection system consisting of, at the time of permit
issuance, appro ima,, rly 1.1 ites of • r�avity sewer, apprWmii lael umber -mill s of vacuum sewer,
approximately I , rni ,s R "p es ure Use o , 2 �tupie pomi, p #atiars and all associated piping, valves,
and appurten aces require `ta male- a complete and operational wastewater collection system to
serve the Town of Banner Elk and any deemed permitted satellite communities pursuant to the
application received on October 8, 2004, and in conformity with the documents referenced therein
and other supporting data subsequently filed and approved by the Department of Environment and
Natural Resources and considered a part of this permit.
This permit shall be effective from the date of issuance until June 8, 2005 and shall be subject to the
following specified conditions and limitations:
I. PERFORMANCE STANDARDS
1. The sewage and wastewater collected by this system shall be treated in the Town of Banner Elk
Wastewater Treatment Facility (NC00321 15) prior to being disposed into the receiving stream.
This collection system permit will be referenced upon renewal or modification of your NPDES
permit(s) .
PERMIT NUMBER WQCS00161

2. The wastewater collection system shall be effectively managed, maintained and operated at all
times so that there is no SSO to land or surface waters, nor any contamination of groundwater. In
the event that the wastewater collection system fails to perform satisfactorily, including the
creation of nuisance conditions, the Permittee shall take immediate corrective actions, including
actions that may be required by the Division of Water Quality (Division), such as the construction
of additional or replacement sewer lines and/or equipment.
The Director may take enforcement action against the Permittee for SSOs that must be reported
to the Division as stipulated in Condition IV(2). This includes SSOs that were caused by severe
natural conditions or exceptional events unless the Permittee demonstrates through properly
signed, contemporaneous operating logs, or other relevant evidence that:
a) The SSO was caused by severe natural conditions; there were no feasible alternatives to
the SSO, such as the use of auxiliary treatment facilities, retention of untreated
wastewater, reduction of inflow and infiltration, use of adequate back-up equipment, or
an increase in the capacity of the system. This provision is not satisfied if, in the exercise
of reasonable engineering judgment, the Permittee should have installed auxiliary or
additional collection system components, wastewater retention or treatment facilities,
adequate back-up equipment or should have reduced inflow and infiltration; or
b) the SSO was exceptional, unintentional, temporary and caused by factors beyond the
reasonable control of the Permittee; the SSO could not have been prevented by the
exercise of reasonable control, such as proper management, operation and
maintenance; adequate treatment facilities or collection system facilities or components
(e.g., adequately enlarging treatment or collection facilities to accommodate growth or
adequately controlling and preventing infiltration and inflow); preventive maintenance;
or installation of adequate back-up equipment;
The Permittee can submit a claim to the Division Regional Office that the SSO meets the criteria
of this condition. The Permittee has the option of submitting this claim along with the spill report
required by Condition IV(2) (i.e., within five days) in order to be considered for immunity from
enforcement action. Form CS-SSO Part II, or most current Division approved form, shall be used
for any claims. The Permittee has the burden of proof that the above criteria have been met.
3. The Permittee shall establish by ordinance its legal authority to require new sewers be properly
constructed; to ensure p pr inspection and testing of sewer mains and service laterals; to
address flows from satellite systems and to take enforcement action as required by Condition
The Permitte shall develop and adopt an ordinance meeting this permit condition within 12
months of permit issuance. A copy of the adopted ordinance shall be provided to the Asheville
Regional Office, Surface Water Protection Section to show compliance with this condition.
4. The Permittee shall develop and implement an educational fats, oils and grease program
targeted at both residential and non-residential users. The Permittee shall also develop and
implement an enforceable fats, oils and grease program for non-residential users under which
the Permittee can take enforcement against users who have not properly installed, operated
and maintained grease traps or grease interceptors as directed or otherwise violated the terms
of the local ordinance pertaining to fats, oils and grease.
The Permiffee shall develop and implement an inspection and enforcement program for fats, oils
and grease within 12 months of permit issuance. A copy of the program materials shall be
provided to the Asheville Regional Office, Surface Water Protection Section to show compliance
with this condition. This schedule does not Include the educational component of the program.
Educational materials shall be distributed at least annually, with increasing frequency and
targeted areas as grease related blockages are noted.
5. The Permittee shall adopt and implement a Capital Improvement Plan (CIP) to designate
funding for reinvestment into the wastewater collection system infrastructure. The 01P should
address fhe short-term needs and long-term "master plan" concepts. The CIP should typically
cover a three to five year period and include a goal statement, description of the project area,
2 PERMIT NUMBER WQCS00161

description of the existing facilities, known deficiencies (over a reasonable period) and
forecasted future needs. Cost analysis is integral to the CIP.
6. Existing overflow piping from manholes and pump stations, excluding piping to approved
equalization structures, known or discovered after permit issuance shall be immediately
-removed or permanently capped. Plugged emergency pumping connections are allowable for
portable pumping or rerouting without intentionally bypassing the wastewater treatment facility.
7. The Permittee shall maintain a contingency plan for pump failure at each pump station. If one
of the pumps in a pump station containing multiple pumps fails, the process of repairing or
replacing the pump shall be initiated immediately and the new parts or pump shall be installed
as soon as possible. If the pump in a simplex pump station fails, it shall be replaced immediately.
8. Each pump station shall be clearly and conspicuously posted with a pump station identifier and
an emergency contact telephone number at which an individual who can initiate or perform
emergency service for the wastewater collection system 24 hours per day, seven days per week
can be contacted. This emergency contact telephone number shall be coupled with
instructions that the emergency contact should be called if the visual alarm illuminates, if the
audible alarm sounds, or if an emergency is apparent.
9. Pump station sites, equipment and components shall have restricted access, per 15A NCAC 2H
.0219(h)(7).
The Permittee shall restrict access to all pump stations within one month of permit issuance.
Minimum restricted access shall be locks on wet well access covers and all control panels
although fencing is recommended. The Asheville Regional Office, Surface Water Protection
Section shall be notified upon compliance with this condition.
lb.'Pump stations that do not employ an autonidtic polling feature (i.e. routine contact with pump:
stations from' a central location to check operational status of the communication system) shall
have both audible and visual high water alarms. The alarms shall be weather-proof and placed
in a clear and conspicuous location. Permits issued for the construction of pump stations that
included high water alarms in the description must maintain the alarms even if simple telemetry.
(i.e. notification of an alarm condition initiated by the pump station control feature) is installed.
11, For all newly constructed, modified and rehabilitated pump stations, all equipment and
components located within the pump station shall be corrosion -resistant and components in
close proximity of the pump station shall be sealed within a corrosion -resistant coating or
encasement.
12. All construction and rehabilitation of the wastewater collection system (i.e., permitted or
deemed permitted) shall be scheduled to minimize the interruption of service by the existing
utilities. Construction and rehabilitation shall not result in the violation of Condition (1) (2) of this
permit.
11. OPERATION AND MAINTENANCE REQUIREMENTS
1. Upon classification of the collection system by the Water Pollution Control System Operators
Certification Commission (WPCSOCC), the Permittee shall designate and employ a certified
operator to be in responsible charge (ORC) and one or more certified operator(s) to be back-up
ORC(s) of the facilities in accordance with 15A NCAC 8G .0201. The ORC shall visit the system
within 24 hours of knowledge of a bypass, spill, or overflow of wastewater from the system, unless
visited by the Back -Up ORC, and shall comply with all other conditions of 15A NCAC 8G .0204.
2. The Permittee shall develop and adhere to a schedule for reviewing all inspection,
maintenance, operational and complaint logs. If the review process results in the identification
of any recurring problem in the wastewater collection system, that can not be resolved in a short
time period, the Permittee shall establish a plan for addressing the problem(s).
3. The Permittee shall develop and adhere to a schedule for testing emergency and standby
equipment.
3 PERMIT NUMBER WQCS001 61

4. The Permittee shall develop and implement a routine pump station inspection and maintenance
program, which shall include, but not be limited to, the following maintenance activities:
a. Cleaning and removing debris from the pump station structure, outside perimeter, and
wet well;
b. Inspecting and exercising all valves;
c. Inspecting and lubricating pumps and other mechanical equipment according to the
manufacturer's recommendations; and
d. Verifying the proper operation of the alarms, telemetry system and auxiliary equipment.
5. For each pump station without pump reliability (i.e. simplex pump stations serving more than a
single building or pump stations not capable of pumping at a rate of 2.5 times the average daily
flow rate with the largest pump out of service), at least one fully operational spare pump
capable of pumping peak flow shall be maintained on hand.
6. The Permittee shall maintain on hand at least two percent of the number of pumps installed, but
no less than two pumps, that discharge to a pressure sewer and serve a single building, unless
the Permittee has the ability to purchase and install a replacement pump within 24 hours of first
knowledge of the simplex pump failure or within the storage capacity provided in any sewer line
extension permit.
7. Rights -of -way and/or easements shall be properly maintained to allow accessibility to the
wastewater collection system unless the Permittee can demonstrate the ability to gain
temporary access in an emergency situation where existing land -use conditions do not allow the
establishment and maintenance of permanent access. In this case, the Permittee shall continue
to observe the lines visually,' utilize remote inspection methods (e.g. CCTV) and use the
opportunity of drier conditions to perform further inspections and necessary maintenance.
8. The Permittee shall assess cleaning needs, and develop and implement a program for
appropriately cleaning, whether by hydraulic or mechanical methods, all sewer lines. At least 10
percent of the wastewater collection system, selected at the discretion of the ORC, shall be
cleaned each year. Preventative cleaning is not required for sewer lines less than five years old
unless inspection otherwise reveals the need for cleaning or cleaning is required by a sewer line
extension permit.
9. Adequate measures shall be taken to contain and properly dispose of materials associated with
SSOs. The Permittee shall maintain a Response Action Plan that addresses the following
minimum items:
a. Contact phone numbers for 24-hour response, including weekends and holidays;
b. Response time;
c. Equipment list and spare parts inventory;
d. Access to cleaning equipment;
e. Access to construction crews, contractors and/or engineers;
f. Source(s) .of emergency funds;
g. Site sanitation and clean up materials; and
h. Post-SSO assessment.
10. The Permittee, or their authorized representative, shall conduct an on -site evaluation for all SSOs
as soon as possible, but no more than two hours after first knowledge of the SSO.
11. In the event of a SSO or blockage within the wastewater collection system, the Permittee shall
restore the system operation, remove visible solids and paper, sanitize any ground area and
restore the surroundings.
4 PERMIT NUMBER WQCSOO] 61

III. RECORDS
1. Records shall be maintained to document compliance with Conditions 1(4),11(2) - li(4), II(7) - II(8),
IV(3) and V(1) -V(4). Records shall be kept on file for a minimum of three years.
2. The. Permittee shall maintain adequate records pertaining to SSOs,. and complaints for a
minimum of three years. These records shall include, but are not limited to, the following
information:
a. Date of SSO or complaint;
b. Volume of wastewater released as a result of the SSO and/or nature of complaint;
c. Location of the SSO and/or complaint;
d. Estimated duration of the SSO;
e. Individual from the Division who was informed about the SSO and/or complaint, when
applicable;
f. Final destination of the SSO;
g. Corrective actions;
h. Known environmental/human health impacts resulting from the SSO; and
I. How the SSO was discovered.
3. The Permittee shall maintain an up-to-date, accurate, comprehensive map of its wastewater
collection system that also notes the locations where other wastewater collection systems
become tributary. If a comprehensive map of the collection system has not been established, a
rough sketch shall be drawn. The Permittee shall map approximately 10 percent of its existing
collection system each year for the next ten years, or until complete, whichever is sooner. The
comprehensive map shall include, but is not limited to: pipe size, pipe material, pipe location,
flow direction, approximate pipe age, number of active service taps;,,and:each pump station
identification, location and capacity. !
4.* The Permittee shall maintain records of all of the modifications and extensions to:the collection
system permitted herein. The Permittee shall maintain a copy of the construction record
drawings and specifications for modifications/extensions to the wastewater collection system for
the life of the modification/extension. Information concerning the extension shall be
incorporated into the map of the wastewater collection system within one year of the
completion of construction. The system description contained within this permit shall be updated
to include this modification/extension information upon permit renewal.
IV. MONITORING AND REPORTING REQUIREMENTS
1. Any monitoring (including, but not necessarily limited to, wastewater flow, groundwater, surface
water, soil or plant tissue analyses) deemed necessary by the Division to ensure surface water
and groundwater protection will be established, and an acceptable sampling and reporting
schedule shall be followed.
PERMIT NUMBER WQCS001 61

11
2. The Permittee shall verbally report to a Division of Water Quality staff member at the Asheville
Regional Office, at telephone number [phone] as soon as possible, but in no case more
than 24 hours following the occurrence or first knowledge of the occurrence of either of the
following:
a. Any SSO and/or spill over 1,000 gallons; or
b. Any SSO and/or spill, regardless of volume, that reaches surface water.
Voice mail messages or faxed information shall not be considered as the initial verbal report.
SSOs (and other types of spills) occurring outside normal business hours may also be reported to
the Division of Emergency Management at telephone number [phone] or [phone].
Persons reporting any of the above occurrences shall file a spill report by completing Part I of
Form CS-SSO (or the most current Division approved form), within five days following first
knowledge of the occurrence. This report shall outline the actions taken or proposed to ensure
that the problem does not recur. Per Condition 1(2), Part II of Form CS-SSO (or the most current
Division approved form) can also be completed to show that the SSO was beyond control.
3. The Permittee shall meet the annual reporting and notification requirements provided in North
Carolina General Statute § 143-215.1 C.
V. INSPECTIONS
1. The Permittee or the Permittee's designee shall inspect the wastewater collection system
regularly to reduce the risk of malfunctions and deterioration, operator errors, and other issues
that may cause or lead to the release of wastes to the environment, threaten human health or
create nuisance conditions. The Permittee shall keep do inspection log or summary including,at
a minimum, the date and time of inspection, observations. made, and any maintenance,
repairs,, or corrective actions taken by the Permittee:
2. Pump stations without Supervisory Control and Data Acquisition (SCADA) systems or telemetry
shall be inspected everyday (i.e. 365 days per year). Pump stations equipped with SCADA
systems or telemetry shall be inspected at least once per week.
3. A general observation of the entire collection system shall be performed throughout the course
of every year.
4. Inspections of all high priority lines (i.e. aerial line, sub -waterway crossing, line contacting surface
waters, siphon, line positioned parallel to stream banks that are subject to eroding in such a
manner that may threaten the sewer line, or line designated as high -priority in a permit) shall be
performed at least once per every six month period of time. A list of high -priority lines is
presented as Attachment A and is hereby incorporated into this permit condition. New high
priority lines installed or identified after permit issuance are incorporated by reference and
subject to this permit condition until permit renewal where they shall be referenced in writing in
Attachment A.
VI. GENERAL CONDITIONS
1. This permit is not transferable. In the event that the Permittee desires to transfer ownership of the
wastewater collection system or there is a name change of the Permittee, a formal permit
modification request shall be submitted to the Division. The request shall be accompanied by
documentation from the parties involved, and other supporting materials as may be
appropriate. Such request will be considered on its merits and may or may not be approved.
2. Failure to abide by the conditions and limitations contained in this permit may subject the
Permittee to an enforcement action by the Division in accordance with North Carolina General
Statute § 143-215.6A through § 143-215.6C, and a sewer moratorium may be established.
6 PERMIT NUMBER WQCS00161

3. The issuance of this permit does not exempt the Permittee from complying with any and all
statutes, rules, regulations, or ordinances that may be imposed by other government agencies
(i.e., local, state, and federal) having jurisdiction, including but not limited to applicable river
buffer rules in 15A NCAC 2B .0200, soil erosion and sedimentation control requirements in 15A
NCAC Chapter 4 and under the Division's General Permit NCG010000, and any requirements
pertaining to Wetlands under 15A NCAC 26 .0200 and 15A NCAC 2H .0500and all applicable
North Carolina. Occupational Safety and Health Act health and safety standards.
4. The issuance of this permit does not prohibit the Division from reopening and modifying the
permit, revoking and reissuing the permit or terminating the permit as allowed by the laws, rules,
and regulations contained in 15A NCAC 2H .0200 and North Carolina General Statute §143-215.1
et. al., or as needed to address changes in federal regulations with respect to the wastewater
collection system.
5. The Permittee shall pay the annual fee within thirty (30) days after being billed by the Division.
Failure to pay the fee accordingly may cause the Division to initiate action to revoke this permit
as specified by 15A NCAC 2H .0205(c) (4).
6. The Permittee shall request renewal of this permit at least six months prior to the expiration of this
permit. Upon receipt of the request, the Commission will review the adequacy of the
wastewater collection system described (herein, and if warranted, will extend the permit for a
period of time and under such conditions and limitations, as the Commission may deem
appropriate.
7. The Permittee shall notify the Division's Pretreatment, Emergency Response and Collection
Systems Unit in writing at 1617 Mail Service Center, Raleigh, North Carolina 27699-1617 of any
changes to the, name and/or address of the responsible party (i.e. mayor, city/town manager)
of the wastewater collection system.
8. Any duly authorized officer, employee, or representative of the Division may, upon presentation
of credentials, enter and inspect any property, premises or place on or related to the collection
system at any reasonable time for the purpose of determining compliance with this permit, may
inspect or copy any records that must be maintained under the terms and conditions of this
permit, and may obtain samples of wastewater, groundwater, surface water, soil, or plant tissue.
Permit issued this the 8th day of June, 2005
NORTH CAROLINA ENVIRONMENTAL MANAGEMENT COMMISSION
Alan W. Klimek, P.E., Director
Division of Water Quality
By Authority of the Environmental Management Commission
Permit Number WQCS00161
7 PERMIT NUMBER WQCS00161

Facility information
NPDES permit #:
Facility name:
WWTP class:
WWTP type:
NC0032115 Avery Count)
Town of Banner Elk WWTP
III
0.600 MGD extended aeration WWTP plant
consisting of: bar screen; comminutor; grit
removal chamber; 40,000 gal flow equalization
basin with fine bubble diffusers and dual 260
gpm submersible pumps; flow splitter box;
dual 100,000 aeration basins with fine bubble
diffusers and blower capacity of 900 cfm
providing diffused air; 34 ft dia x 14 ft deep
circular clarifier with sludge return; sludge pump
station with dual 245 gpm pumps; 118,000 gal
aerobic digestor with dual 50 HP blowers; UV
disinfection; 0.8 meter belt filter press capable of
treating 325 Ibs dry solids per hour; covered
sludge drying beds and 85 ft x 55 ft sludge
storage pad; flow measuring device with
totalizer; and emergency stand-by power.
Annual Average Flow:
MGD (3 year average)
A to C:
Authorization to Construct issued 9-28-90.
A to C issued 3-26-09 for a belt filter press.
Consists of 12 miles of gravity lines and 0.25
miles of force mains with one lift station.
WWTP location:
Mill Pond Road
Responsible official:
Rick Owen
Responsible "'s title:
Town Manager
Mailing address:
PO Box 2049; Banner Elk, NC 28604-2049
Phone numbers
828-898-5398
Rick Owen ([e-mail])
828-898-4568
" — fax @ Town Hall
828-898-8233
WWTP (not staffed)
828-260-2027 cell
Jadd Brewer, ORC
828-898-6277
Water Quality Lab & Operations, Inc. — contractor
828-898-6255
"" — fax — PO Box 1167; Banner Elk, NC 28604
828-260-2053 cell
Larry Townsend, Back-up ORC
828-898-9212
" - home

Operator information
ORC & grade:
Back-up ORC & grade:
Permit information
Date issued:
Expiration date:
Last inspection:
Stream information
Stream:
River basin:
Sub -basin:
Hydrologic Unit Code:
Quad:
Grid:
Stream classification:
Drainage area sq mi:
Instream Waste Conc.:
Average stream flow:
Summer 7Q10 cfs:
Winter 7Q10 cfs:
30Q2 cfs:
Other information
Directions:
Water Quality Lab & Operations, Inc. — contractor
Jadd Brewer - Grade III - Cert. # 10206
Larry Townsend - Grade III - Cert. # 11841
1-1-08
9-30-12
CEI 1-26-09
Elk River
Watauga River Basin
04-02-01
C 11 NW
C - Trout
11.9
18%
26.2 cfs
4.2
6.4
9.0

Other Chanilier Members
To
Banner Ellc
• General Business
Index If Name
I
AB in One Services by Wraps Box & Ship
2
Alternatives Natural Hair Studio
3
Amy G. Brown, CPA PC
4
Art Cellar Gallery
5
Avery Rent-A11
6
B. Young Real Estate
7
Best Western Mountain Lodge at Burner Elk
S
Carolura's Restaurant
9
Castle Rork Realty
10
Chandler Landscaping & Supply Co.
11
Corkin Up A Storm
12
Erick -a Cheese&Wine Shop
13
Finders Keepers Antiques
14
First Charter Bank
15
Flanagan'. Auto Service
16
Franklin Custom Construction
17
Hardin Fine jewelry
lg
Heed to Toe Stylist end Manicurist
19
Health Connection of Avery Co.
20
Heritage Home & Gorden
21
High Country Animal Clinic
22
High Country Custom Cabinets
23
John L. Johnson, D.D.S.
24
Lehman Construction
25
Mountain Community Bank
20
Mountain Direct Enterprises
27
Mountain Rainbows. Inc.
23
Mountaineer Garden Center
29
New Lifestyles Carpet One
30
Northstar Properties
31
Serenity Day Spa
32
Snow Toys Ski & Snow Board Rentals
33
Storie Lock & Key Service
34
Sugu Mormtain Resort Real Estate & Rentals
35
Sugar Mometin Resort, Inc
36
Tanner Fine Ladies Weer
37
The Farm at Banner Elk
3g
The Great Train Robbery
39
The Reserve at Sugar Mountain
40
The Sterling Company Real Estate Sales
41
Todd Bush Photographer
42
Two Round Boys P@ze
43
Wash Tub
44
Wildflowers Fine Art Publishine
Danner ECkArea Ousinesses
Sugar
Mountain
0.125
Accomodatone Center of Beech Mountain
hon Skillet Fra•mhouse Inn of Banner Elk
Alpen Way Chalet Rental
HSESolutions
Apple Hill Farm
Humrrungbird Lodge B & B
AppNet
Jackelopes View Restaurant
Archers Inn
Lees McRae College
Aunt Sis'e Place for Dogs
Little Bear Rock Shop Sheer Bliss
Aurora Design
Lost Cove Trekking
Austin St. -works
Management Recruiters of Avery County
Bandana's Bar B QUE & Grill
Mountain Lifestyle Real Estate & Referral
Banner Elk Lodging Association
Mountain Tile & Stone
Beech Mountain Realty
Mountain Top Helicopter Tours
Blueberry Farm Winery & Inn
Nancy S. Dresher, CLU
Cedar Knoll Farm
Old Hampton Store
Classic Stone Works
Roy Krege
Cornerstone Cabins of Banner Elk
River Ridge NC, LLC
DeWoolfson Down
Serenity Haven Cabin Rentals
Dianne Davant & Associates
Shawnee Mountain Lodge
Folk Art Gallery
Shelter Rock Guide Service
For Sale by Owner Magazine
Ski Beech
Golden Willows Retreat
Sugar Ski & Country Club HOA
Grandfather Mountain
The Avery Post
High Country Media
The Hollowy
J
Inversheil
(Tynecastle)
TO
Linville
105
To
Boone

• General Business
iex It Name
1 A and W Mountain Rentals
2 American Home Mortgage
3 Appalachian Specialty Real Estate
4 Ashi Therapy Ashi Aromatic;
5 Attic Design
6 Avery Arts Council
7 Baltzley Fine Jewelry
8 B..kofAmerica
9 Banner Elk Pharmacy
10 Banner Elk Realty
11 Banner EhkTown Hall
12 Banner Manor Self Storage
13 BJ's Resort Wear
14 Burns Construction Company
15 Cloud 9 Salon
16 David Karclmer & Assoc.
17 Dinner's Served Personal Chef
18 Downtown Development
19 Dr. Greg's Yoga Center
20 Edge of the World
21 Elk River Realty
22 Fantastic Kidelonastics
23 Fortner Insurance
24 Hayes Auditorium
25 High Country Hearth & Chimney
26 Highland Mapping
27 Highlands Uivon Bank
28 J. Lawrence Pf ff Attorney
29 John Moffitt Wright Attorney
30 Larson's Fine Furniture
31 Old Cheese House
32 Powell's Custom Ornamental Metal
33 Sherry Garris Properties
34 Silver Springs Real Estate
35 Taylor Consulting Group
36 The Sign Shop
® L
P
NO
P
To 2
Elk frark, NC N
® z
a
a36
0 Lodging
Index # Name
1
1902 Turnpike Howse B&B
2
A Little Rock Cottage
3
Azalea Inn B& B
4
Banner Elk Inn B&B
5
fin at Elk River
6
Irmolot Lodge
7
Ivy's Suite Options
8
The Perry House
24
Lees -McRae
College
R
�y0
0 125 250 500 75D 1,000
Feet
To (/
Beech Mtn �-,�/"
�,E NY``Cv�St ENE
iko
Bane Elk
Cbarnberof
0 Restaurants
Index # Name
1
Banner Elk Cafe' & Lodge
2
Bayou Smokehouse & Grill
3
Beech Haven Restaurant
4
Drums Deli
5
Los Arcoiris
6
Mona's Starlight Cybetrcafe'
7
Sorrento's Bistro
8
Stonewall's
9
The Corner Palette
10
The Louisiana Purchase
IN
E
o
BannerE&
Dent. School
Banner Elk
Town Park
To
Valle Cruds
n
The "TRferitage IDistfict
Of
To (bannerLLk
Sugar Mtn
Compliments of the Banner Elk Chamber of Commerce
828-898-8395 www.bannerelkchamber.com

Michael F. Easley, Governor
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
Alan W. Klimek, P.E., Director
Division of Water Quality
August 30, 2005
BilLCo-ok,_T-own-Manage
Town of Banner Elk
PO Box 2049
Banner Elk, NC 28604-2049
Subject: Permit No. WQCS00161 Correction Letter
Town of Banner Elk Wastewater Collection
System
Avery County
Dear Mr. Cook:
In accordance with a telephone request, from Roy Davis with the Asheville Regional Office, received on
August 29, 2005, we are forwarding herewith a corrected page 1 of the subject permit, issued June 8,
2005.
The following corrections have been made to the permit:
The expiration date as listed on the first page of the permit was June 8, 2005. This date was
incorrect and has been corrected to May 31, 2010.
Please replace Page 1 with the enclosed corrected page into Permit No. WQCS00161, issued June 8,
2005.
Note that the Division has recently reorganized. All sewer related matters are now handled through the
Pretreatment, Emergency Response and Collection Systems Unit (PERCS Unit) under the Point Source
Branch. The Unit is located on the 13th floor of the Archdale building in downtown Raleigh. Please ensure
the letterhead information is used for all correspondence to ensure timely delivery.
If you have any questions regarding this request, please do not hesitate to contact Daryl Merritt at (919)
733-5083, extension 554. Thank you for your cooperation.
Sincerely,
Alan W. Klimek, P.E.
Cc: Avery County Health Department
Daniel Clark, Town of Banner Elk
zAshev lte=Regiorfal_Offfce,_S-urface_Water Protection_S"ect do
Technical Assistance and Certification Unit
Water Quality Central Files
SEP
One Pretreatment, Emergency Response and Collection Systems Unit ' Internet http://h2o.enr.nc.state.us/ndpu
NorthCarolina 1617 Mail Service Center, Raleigh, NC 27699-1617 An Equal Opportunity Action Employer
-J atimall y Telephone [phone] Fax [phone]% recycled/10% post -consumer paper

NORTH CAROLINA
ENVIRONMENTAL MANAGEMENT COMMISSION
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES
SYSTEM -WIDE WASTEWATER COLLECTION SYSTEM PERMIT
In accordance with the provisions of Article 21 of Chapter 143, General Statutes of North Carolina as
amended, and other applicable Laws, Rules, and Regulations
PERMISSION IS HEREBY GRANTED TO
Town of Banner Elk
Avery County
FOR THE
operation and maintenance of a wastewater collection system consisting of, at the time of permit
issuance, approximately 11 miles of gravity sewer, approximately Number miles of vacuum sewer,
approximately 1.35 miles of pressure sewer, 2 duplex pump stations, and all associated piping, valves,
and appurtenances required to make a complete and operational wastewater collection system to
serve the Town of Banner Elk and any deemed permitted satellite communities pursuant to the
application received on October 8, 2004, and in conformity with the documents referenced therein
and other supporting data subsequently filed and approved by the Department of Environment and
Natural Resources and considered a part of this permit.
This permit shall be effective from the date of issuance until May 31, 2010, and shall be subject to the
following specified conditions and limitations:
I. PERFORMANCE STANDARDS
1. The sewage and wastewater collected by this system shall be treated in the Town of Banner Elk
Wastewater Treatment Facility (NC0032115) prior to being disposed into the receiving stream.
This collection system permit will be referenced upon renewal or modification of your NPDES
permit(s).
PERMIT NUMBER WQCS00161

of WATF9 Michael F. Easley, Governor
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
7q
Alan W. Klimek, P.E., Director
Division of Water Quality
June 8, 2005 E
CERTIFIED MAIL/RETURN RECEIPT REQUESTEDIn I�
FN - 8 2005
Bill Cook, Town Manager
Town of Banner Elk
PO Box 2049 I WATER QUALITY SECTION
Banner Elk, NC 28604-2049 ASHEVILLE REGIONAL OFFICE
Subject: Permit No. WQCS00161
Town of Banner Elk
Banner Elk Collection System
Avery County
Dear Mr. Cook:
In accordance with your application received on October 8, 2004, we are forwarding herewith Permit
No. WQCS00161, dated June 8, 2005, to Town of Banner Elk for the operation and maintenance of the
subject wastewater collection system.
This permit shall be effective from the date of issuance until May31, 2010. This permit shall be subject.,to
the conditions and limitations specified herein. It isyour responsibility to thoroughly review this permit:
Please pay particular attention to the monitoring and reporting requirements in this permit and any ;
compliance schedules shown in bold.
For purposes of permitting, the collection system is considered to be any existing or newly installed
system extension up to the wastewater treatment facility property or point of connection with a
separately -owned sewer system. The collection system is considered all gravity lines, pump stations,
force mains, low pressure sewer systems, STEP systems, vacuum systems, etc. and associated piping,
valves and appurtenances that help to collect, manage and transport wastewater to a wastewater
treatment plant under the Permittee's ownership or maintained and operated by the Permittee through
a perpetual legal agreement. Satellite systems are systems tributary to the Permittee's collection system
but those collection systems are not owned or maintained by the Permittee. The system description
provided on Page 1 of this permit is meant to provide a general idea about the size of the system and
may not be all inclusive of the collection system at the time of permit issuance or afterward.
A release of wastewater from the wastewater collection system is referred to herein as a Sanitary Sewer
Over -flow (SSO). The evaluation of enforcement options after a SSO will be determined considering the
criteria listed in condition 1(2) (a) and 1(2) (b) of the permit and all other relevant information available or
requested of the Permittee. Compliance with all conditions of the permit as well as all statutes and
regulations pertaining to the collection system must be maintained or appropriate enforcement actions
may be taken as noted in Condition VI(2).
A reportable SSO is a SSO greater than 1,000 gallons to the ground or a SSO of any amount that reaches
surface water (including through ditches, storm drains, etc.) Below is the procedure to use for reporting
SSOs to the Division:
One Pretreatment, Emergency Response and Collection Systems Unitlnternet http://h2o.enr.state.nc.us/ndpu
NorthCarolina 1617 Mail Service Center, Raleigh, NC 27699-1617 Telephone [phone] Fax [phone]
Natu ilb, DENR Customer Service Center Telephone [phone]
An Equal Opportunity Action Employer 50% recycled/10% post -consumer paper

Mr. Cook
June 8, 2005
Page 2
1. Report by telephone to a Division of Water Quality staff member (not facsimile or voicemail) at
your regional DWQ office during regular business hours (Monday to Friday, 8AM to 5PM) as soon
as possible, but in no case more than 24 hours after the SSO is known or discovered. To report
outside of regular business hours, call [phone].
2. Follow up the verbal report by sending a completed written report on the most current Division
approved form within five days.
To provide a uniform method for all systems covered under this permit and to provide useful and
consistent information pertaining to SSOs, a new spill reporting form has been developed (October
2003). Form CS-SSO consists of two parts. Part I serves to provide to the Division the required information
that has always been necessary. Part II serves as an area to provide a justification for the spill, as
optional under Condition 1(2) of your permit. Form CS-SSO can be downloaded from
httr)://h2o.enr.state.nc.us/ndceu/ from the Collection Systems area.
An NOV, civil penalty, and/or a moratorium on the addition of waste to the system may be issued if
adequate justification for an SSO is NOT submitted to the regional office. In order to submit a claim for
justification of an SSO, you must use the Form CS-SSO with additional documentation as necessary.
DWQ staff will review the justification claim and determine if enforcement action is appropriate. Please
be advised that the information needed to justify a spill is very comprehensive. Begin using this form
immediately to report SSOs from the collection system. Continue to use our old form for reporting
bypasses at the wastewater treatment plant until further notice. The time frame for submittal of both
Part I and Part II, if pertinent, is five days.
Failure to abide by the conditions in this permit may subject the Permittee to:enforcement action. If any
parts, requirements, or limitations contained in this permit are unacceptable;.you.have.the right to
request an adjudicatory hearing upon written request within thirty days following the receipt of this
permit. This request must be in the form of a written petition, conforming to Chapter 150E of the North
Carolina General Statutes, and filed with the Office of Administrative Hearings, 6714 Mail Service Center,
Raleigh, NC 27699-6714. Unless such demands are made, this permit shall be final and binding.
If you have questions regarding compliance contact your regional office or Jeff Poupart of the
Pretreatment, Emergency Response and Collection Systems Unit of the North Carolina Division of Water
Quality at [phone] extension 527. If you need additional information concerning this permit,
please contact Daryl Merritt in the Pretreatment, Emergency Response and Collection Systems Unit at
[phone] extension 554.
Sincerely,
elan W. Klimek, P.E.
cc: Avery County Health Department
Daniel Clark, Town of Banner Elk
Asheville-RegionalwOffice; Surface_Water- Protection S_ecti_on�
Technical Assistance and Certification Unit
Water Quality Central Files
PERCS Files
2 PERMIT NUMBER WQCS00161

Mr. Cook
June 8, 2005 -
Page 2
1. Report by telephone to a Division of Water Quality staff member (not facsimile or voicemail) at
your regional DWQ office during regular business hours (Monday to Friday, 8AM to 5PM) as soon
as possible, but in no case more than 24 hours after the SSO is known or discovered. To report
outside of regular business hours, call [phone].
2. Follow up the verbal report by sending a completed written report on the most current Division
approved form within five days.
To provide a uniform method for all systems covered under this permit and to provide useful and
consistent information pertaining to SSOs, a new spill reporting form has been developed (October
2003). Form CS-SSO consists of two parts. Part I serves to provide to the Division the required information
that has always been necessary. Part II serves as an area to provide a justification, for the spill, as
optional under Condition 1(2) of your permit. Form CS-SSO can be downloaded from
httr)://h2o.enr.state.nc.us/ndceu/ from the Collection Systems area.
An NOV, civil penalty, and/or a moratorium on the addition of waste to the system may be issued if
adequate justification for an SSO is NOT submitted to the regional office. In order to submit a claim for
justification of an SSO, you must use the Form CS-SSO with additional documentation as necessary.
DWQ staff will review the justification claim and determine if enforcement action is appropriate. Please
be advised that the information needed to justify a spill is very comprehensive. Begin using this form
immediately to report SSOs from the collection system. Continue to use our old form for reporting
bypasses at the wastewater treatment plant until further notice. The time frame for submittal of both
Part I and Part II, if pertinent, is five days.
Failure to abide by the conditions in this permit may subject the Permittee 46enforcement action. If any
parts, requirements, or limitations contained in this permit are unacceptable, you have the right to
request an adjudicatory hearing upon written request within thirty days following the receipt -of this
permit. This request must be in the form of a written petition, conforming to Chapter 150E of the North
Carolina General Statutes, and filed with the Office of Administrative Hearings, 6714 Mail Service Center,
Raleigh, NC 27699-6714. Unless such demands are made, this permit shall be final and binding.
If you have questions regarding compliance contact your regional office or Jeff Poupart of the
Pretreatment, Emergency Response and Collection Systems Unit of the North Carolina Division of Water
Quality at [phone] extension 527. If you need additional information concerning this permit,
please contact Daryl Merritt in the Pretreatment, Emergency Response and Collection Systems Unit at
[phone] extension 554.
Sincerely,
Alan W. Klimek, P.E.
cc: Avery County Health Department
Daniel Clark, Town of Banner Elk
Asheville Regional Office, Surface Water Protection Section
Technical Assistance and Certification Unit
Water Quality Central Files
PERCS Files
2 PERMIT NUMBER WQCS00161

NORTH CAROLINA
ENVIRONMENTAL MANAGEMENT COMMISSION
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES
RALEIGH
SYSTEM -WIDE WASTEWATER COLLECTION SYSTEM PERMIT
In accordance with the provisions of Article 21 of Chapter 143, General Statutes of North Carolina as
amended, and other applicable Laws, Rules, and Regulations
PERMISSION IS HEREBY GRANTED TO
Town of Banner Elk
Avery County
FOR THE
operation and maintenance of a wastewater collection system consisting of, at the time of permit
issuance, approximately- 1.1=miles,of.gravity sewer, approximately. Numbermiles.of vacuum sewer,.._
approximately 1.35 miles:of:pressure =sewer, 2 duplex pump stations, and. al[ associated piping; valves,
and appurtenances required to-m6ke a complete and operational wastewater -collection system to
serve the Town of Banner Elk and any deemed permitted satellite communities pursuant .to the
application received on October 8, 2004, and in conformity with the documents referenced therein
and other supporting data subsequently filed and approved by the Department of Environment and
Natural Resources and considered a part of this permit.
This permit shall be effective from the date of issuance until June 8, 2005 and shall be subject to the
following specified conditions and limitations:
1. PERFORMANCE STANDARDS
1. The sewage and wastewater collected by this system shall be treated in the Town of Banner Elk
Wastewater Treatment Facility (NC0032115) prior to being disposed into the receiving stream.
This collection system permit will be referenced upon renewal or modification of your NPDES
permit(s).
PERMIT NUMBER WQCS00161

2. The wastewater collection system shall be effectively managed, maintained and operated at all
times so that there is no SSO to land or surface waters, nor any contamination of groundwater. In
the event that the wastewater collection system fails to perform satisfactorily, including the
creation of nuisance conditions, the Permittee shall take immediate corrective actions, including
actions that may be required by the Division of Water Quality (Division), such as the construction
of additional or replacement sewer lines and/or equipment.
The Director may take enforcement action against the Permittee for SSOs that must be reported
to the Division as stipulated in Condition IV(2). This includes SSOs that were caused by severe
natural conditions or exceptional events unless the Permittee demonstrates through properly
signed, contemporaneous operating logs, or other relevant evidence that:
a) The SSO was caused by severe natural conditions; there were no feasible alternatives to
the SSO, such as the use of auxiliary treatment facilities, retention of untreated
wastewater, reduction of inflow and infiltration, use of adequate back-up equipment, or
an increase in the capacity of the system. This provision is not satisfied if, in the exercise
of reasonable engineering judgment, the Permittee should have installed auxiliary or
additional collection system components, wastewater retention or treatment facilities,
adequate back-up equipment or should have reduced inflow and infiltration; or
b) the SSO was exceptional, unintentional, temporary and caused by factors beyond the
reasonable control of the Permittee; the SSO could not have been prevented by the
exercise of reasonable control, such as proper management, operation and
maintenance; adequate treatment facilities or collection system facilities or components
(e.g., adequately enlarging treatment or collection facilities to accommodate growth or
adequately controlling and preventing infiltration and inflow); preventive maintenance;
or installation of adequate back-up equipment;
The'Permittee can submit a claim to the Division Regional Office that the SSO meets the criteria
of this condition. The Permittee has the option of submitting this claim along with the spill report
required by Condition IV(2) (i.e., within five days) in order to be considered for immunity from
enforcement action. Form CS-SSO Part II, or most current Division approved form, shall be used
for any claims. The Permittee has the burden of proof that the above criteria have been met.
3. The Permittee shall establish by ordinance its legal authority to require new sewers be properly
constructed; to ensure proper inspection and testing of sewer mains and service laterals; to
address flows from satellite systems and to take enforcement action as required by Condition
I(4).
The Permitte shall develop and adopt an ordinance meeting this permit condition within 12
months of permit issuance. A copy of the adopted ordinance shall be provided to the Asheville
Regional Office, Surface Water Protection Section to show compliance with this condition.
4. The Permittee shall develop and implement an educational fats, oils and grease program
targeted at both residential and non-residential users. The Permittee shall also develop and
implement an enforceable fats, oils and grease program for non-residential users under which
the Permittee can take enforcement against users who have not properly installed, operated
and maintained grease traps or grease interceptors as directed or otherwise violated the terms
of the local ordinance pertaining to fats, oils and grease.
The Permittee shall develop and implement an inspection and enforcement program for fats, oils
and grease within 12 months of permit issuance. A copy of the program materials shall be
provided to the Asheville Regional Office, Surface Water Protection Section to show compliance
with this condition. This schedule does not include the educational component of the program.
Educational materials shall be distributed at least annually, with increasing frequency and
targeted areas as grease related blockages are noted.
5. The Permittee shall adopt and implement a Capital Improvement Plan (CIP) to designate
funding for reinvestment into the wastewater collection system infrastructure. The CIP should
address the short-term needs and long-term "master plan" concepts. The CIP should typically
cover a three to five year period and include a goal statement, description of the project area,
2 PERMIT NUMBER WQCS00161

2. The wastewater collection system shall be effectively managed, maintained and operated at all
times so that there is no SSO to land or surface waters, nor any contamination of groundwater. In
the event that the wastewater collection system fails to perform satisfactorily, including the
creation of nuisance conditions, the Permittee shall take immediate corrective actions, including
actions that may be required by the Division of Water Quality (Division), such as the construction
of additional or replacement sewer lines and/or equipment.
The Director may take enforcement action against the Permittee for SSOs that must be reported
to the Division as stipulated in Condition IV(2). This includes SSOs that were caused by severe
natural conditions or exceptional events unless the Permittee demonstrates through properly
signed, contemporaneous operating logs, or other relevant evidence that:
a) The SSO was caused by. severe natural conditions; there were no feasible alternatives to
the SSO, such as the use of auxiliary treatment facilities, retention of untreated
wastewater, reduction of inflow and infiltration, use of adequate back-up equipment, or
an increase in the capacity of the system. This provision is not satisfied if, in the exercise
ofreasonable engineering judgment, the Permittee should have installed auxiliary or
additional collection system components, wastewater retention or treatment facilities,
adequate back-up equipment or should have reduced inflow and infiltration; or
b) the SSO was exceptional, unintentional, temporary and caused by factors beyond the
reasonable control of the Permittee; the SSO could not have been prevented by the
exercise of reasonable control, such as proper management, operation and
maintenance; adequate treatment facilities or collection system facilities or components
(e.g., adequately enlarging treatment or collection facilities to accommodate growth or
adequately controlling and preventing infiltration and inflow); preventive maintenance;
or installation of adequate back-up equipment;
The Permittee can submit a claim to the Division Regional Office that the SSO meets the criteria
of this condition. The Permittee has the option of submitting this claim along with the spill report
required by Condition IV(2) (i.e., within five days) in order to be considered for immunity from
enforcement action. Form CS-SSO Part II, or most current Division approved form, shall be used
for any claims. The Permittee has the burden of proof that the above criteria have been met.
3. The Permittee shall establish by ordinance its legal authority to require new sewers be properly
constructed; to ensure proper inspection and testing of sewer mains and service laterals; to
address flows from satellite systems and to take enforcement action as required by Condition
1(4).
The Permitte shall develop and adopt an ordinance meeting this permit condition within 12
months of permit issuance. A copy of the adopted ordinance shall be provided to the Asheville
Regional Office, Surface Water Protection Section to show compliance with this condition.
4. The Permittee shall develop and implement an educational fats, oils and grease program
targeted at both residential and non-residential users. The Permittee shall also develop and
implement an enforceable fats, oils and grease program for non-residential users under which
the Permittee can take enforcement against users who have not properly installed, operated
and maintained grease traps or grease interceptors as directed or otherwise violated the terms
of the local ordinance pertaining to fats, oils and grease.
The Permittee shall develop and implement an inspection and enforcement program for fats, dills
and grease within 12 months of permit issuance. A copy of the program materials shall be
provided to the Asheville Regional Office, Surface Water Protection Section to show compliance
with this condition. This schedule does not include the educational component of the prograrn.
Educational materials shall be distributed at least annually, with increasing frequency and
targeted areas as grease related blockages are noted.
5. The Permittee shall adopt and implement a Capital Improvement Plan (CIP) to designate
funding for reinvestment into the wastewater collection system infrastructure. The CIP should
address the short-term needs and long-term "master plan" concepts. The CIP should typically
cover a three to five year period and include a goal statement, description of the project area,
2 PERMIT NUMBER WQCS00161

description of the existing facilities, known deficiencies (over a reasonable period) and
forecasted future needs. Cost analysis is integral to the CIP.
6. Existing overflow piping from manholes and pump stations, excluding piping to approved
equalization structures, known or discovered after permit issuance shall be immediately
removed or permanently capped. Plugged emergency pumping connections are allowable for
portable pumping or rerouting without intentionally bypassing the wastewater treatment facility.
7. The Permittee shall maintain a contingency plan for pump failure at each pump station. If one
of the pumps in a pump station containing multiple pumps fails, the process of repairing or
replacing the pump shall be initiated immediately and the new parts or pump shall be installed
as soon as possible. If the pump in a simplex pump station fails, it shall be replaced immediately.
8. Each pump station shall be clearly and conspicuously posted with a pump station identifier and
an emergency contact telephone number at which an individual who can initiate or perform
emergency service for the wastewater collection system 24 hours per day, seven days per week
can be contacted. This emergency contact telephone number shall be coupled with
instructions that the emergency contact should be called if the visual alarm illuminates, if the
audible alarm sounds, or if an emergency is apparent.
9. Pump station sites, equipment and components shall have restricted access, per 15A NCAC 2H
.0219(h) (7).
The Permittee shall restrict access to all pump stations within one month of permit issuance.
Minimum restricted access shall be locks on wet well access covers and all control panels
although fencing is recommended. The Asheville Regional Office, Surface Water Protection
Section shall be notified upon compliance with this condition.
10. Pump stations that do not employ an automatic polling:feature'(i.e. routine contact with pump
stations from a central location to check operational status of the communication system) shall
have both audible and visual high water alarms. The alarms shall be weather-proof and placed
in a clear and conspicuous location. Permits issued for the construction of pump stations that
included high water alarms in the description must maintain the alarms even if simple telemetry
(i.e. notification of an alarm condition initiated by the pump station control feature) is installed.
11. For all newly constructed, modified and rehabilitated pump stations, all equipment and
components located within the pump station shall be corrosion -resistant and components in
close proximity of the pump station shall be sealed within a corrosion -resistant coating or
encasement.
12. All construction and rehabilitation of the wastewater collection system (i.e., permitted or
deemed permitted) shall be scheduled to minimize the interruption of service by the existing
utilities. Construction and rehabilitation shall not result in the violation of Condition (1) (2) of this
permit.
Ill. OPERATION AND MAINTENANCE REQUIREMENTS
1. Upon classification of the collection system by the Water Pollution Control System Operators
Certification Commission (WPCSOCC), the Permittee shall designate and employ a certified
operator to be in responsible charge (ORC) and one or more certified operator(s) to be back-up
ORC(s) of the facilities in accordance with 15A NCAC 8G .0201. The ORC shall visit the system
within 24 hours of knowledge of a bypass, spill, or overflow of wastewater from the system, unless
visited by the Back -Up ORC, and shall comply with all other conditions of 15A NCAC 8G .0204.
2. The Permittee shall develop and adhere to a schedule for reviewing all inspection,
maintenance, operational and complaint logs. If the review process results in the identification .
of any recurring problem in the wastewater collection system, that can not be resolved in a short
time period, the Permittee shall establish a plan for addressing the problem(s).
3. The Permittee shall develop and adhere to a schedule for testing emergency and standby
equipment.
3 PERMIT NUMBER WQCS001 61

4. The Permittee shall develop and implement a routine pump station inspection and maintenance
program, which shall include, but not be limited to, the following maintenance activities:
a. Cleaning and removing debris from the pump station structure, outside perimeter, and
wet well;
b. Inspecting and exercising all valves;
c. Inspecting and lubricating pumps and other mechanical equipment according to the
manufacturer's recommendations; and
d. Verifying the proper operation of the alarms, telemetry system and auxiliary equipment.
5. For each pump station without pump reliability (i.e. simplex pump stations serving more than a
single building or pump stations not capable of pumping at a rate of 2.5 times the average daily
flow rate with the largest pump out of service), at least one fully operational spare pump
capable of pumping peak flow shall be maintained on hand.
6. The Permittee shall maintain on hand at least two percent of the number of pumps installed, but
no less than two pumps, that discharge to a pressure sewer and serve a single building, unless
the Permittee has the ability to purchase and install a replacement pump within 24 hours of first
knowledge of the simplex pump failure or within the storage capacity provided in any sewer line
extension permit.
7. Rights -of -way and/or easements shall be properly maintained to allow accessibility to the
wastewater collection system unless the Permittee can demonstrate the ability to gain
temporary access in an emergency situation where existing land -use conditions do not allow the
establishment and maintenance of permanent access. In this case, the Permittee shall continue
to observe the lines visually, utilize remote inspection methods (e.g. CCT.V) and use. the .
opportunity of drier conditions to perform further inspections and necessary. maintenance.
8. The Permittee shall assess cleaning needs, and develop and implement a program for
appropriately cleaning, whether by hydraulic or mechanical methods, all sewer lines. At least 10
percent of the wastewater collection system, selected at the discretion of the ORC, shall be
cleaned each year. Preventative cleaning is not required for sewer lines less than five years old
unless inspection otherwise reveals the need for cleaning or cleaning is required by a sewer line
extension permit.
9. Adequate measures shall be taken to contain and properly dispose of materials associated with
SSOs. The Permittee shall maintain a Response Action Plan that addresses the following
minimum items:
a. Contact phone numbers for 24-hour response, including weekends and holidays;
b. Response time;
c. Equipment list and spare parts inventory;
d. Access to cleaning equipment;
e. Access to construction crews, contractors and/or engineers;
f. Source(s) of emergency funds;
g. Site sanitation and clean up materials; and
h. Post-SSO assessment.
10. The Permittee, or their authorized representative, shall conduct an on -site evaluation for all SSOs
as soon as possible, but no more than two hours after first knowledge of the SSO.
11. In the event of a SSO or blockage within the wastewater collection system, the Permittee shall
restore the system operation, remove visible solids and paper, sanitize any ground area and
restore the surroundings.
4 PERMIT NUMBER WQCS00161

4. The Permittee shall develop and implement a routine pump station inspection and maintenance
program, which shall include, but not be limited to, the following maintenance activities:
a. Cleaning and removing debris from the pump station structure, outside perimeter, and
wet well;
b. Inspecting and exercising all valves;
c. Inspecting and lubricating pumps and other mechanical equipment according to the
manufacturer's recommendations; and
d. Verifying the proper operation of the alarms, telemetry system and auxiliary equipment.
5. For each pump station without pump reliability (i.e. simplex pump stations serving more than a
single building or pump stations not capable of pumping at a rate of 2.5 times the average daily
flow rate with the largest pump out of service), at least one fully operational spare pump
capable of pumping peak flow shall be maintained on hand.
6. The Permittee shall maintain on hand at least two percent of the number of pumps installed, but
no less than two pumps, that discharge to a pressure sewer and serve a single building, unless
the Permittee has the ability to purchase and install a replacement pump within 24 hours of first
knowledge of the simplex pump failure or within the storage capacity provided in any sewer line
extension permit.
7. Rights -of -way and/or easements shall be properly maintained to allow accessibility to the
wastewater collection system unless the Permittee can demonstrate the ability to gain
temporary access in an emergency situation where existing land -use conditions do not allow the
establishment and maintenance of permanent access. In this case, the Permittee shall continue
'to observe the lines visually, utilize remote inspection methods (e.g. CCTV) and use, the
opportunity of drier conditions to perform further inspections and necessary maintenance.
8. The Permittee shall assess cleaning needs, and develop and implement a program for
appropriately cleaning, whether by hydraulic or mechanical methods, all sewer lines. At least 10
percent of the wastewater collection system, selected at the discretion of the ORC, shall be
cleaned each year. Preventative cleaning is not required for sewer lines less than five years old
unless inspection otherwise reveals the need for cleaning or cleaning is required by a sewer line
extension permit.
9. Adequate measures shall be taken to contain and properly dispose of materials associated with
SSOs. The Permittee shall maintain a Response Action Plan that addresses the following
minimum items:
a. Contact phone numbers for 24-hour response, including weekends and holidays;
b. Response time;
c. Equipment list and spare parts inventory;
d. Access to cleaning equipment;
e. Access to construction crews, contractors and/or engineers;
f. Source(s) of emergency funds;
g. Site sanitation and clean up materials; and
h. Post-SSO assessment.
10. The Permittee, or their authorized representative, shall conduct an on -site evaluation for all SSOs
as soon as possible, but no more than two hours after first knowledge of the SSO.
11. In the event of a SSO or blockage within the wastewater collection system, the Permittee shall
restore the system operation, remove visible solids and paper, sanitize any ground area and
restore the surroundings.
4 PERMIT NUMBER WQCS00161

III. RECORDS
1. Records shall be ,maintained to document compliance with Conditions 1(4), II(2) - II(4), 11-(7) - II(8),
IV(3) and V(1) -V(4). Records shall be kept on file for a minimum of three years.
2. The Permittee_ shall maintain adequate records pertaining to SSOs, and complaints for a__.____
minimum of three years. These records shall include, but are not limited to, the following
information:
a. Date of SSO or complaint;
b. Volume of wastewater released as a result of the SSO and/or nature of complaint;
c. Location of the SSO and/or complaint;
d. Estimated duration of the SSO;
e. Individual from the. Division who was informed about the SSO and/or complaint, when
applicable;
f. Final destination of the SSO;
g. Corrective actions;
h. Known environmental/human health impacts resulting from the SSO; and
i. How the SSO was discovered.
3. The Permittee shall maintain an up-to-date, accurate, comprehensive map of its wastewater
collection system that also notes the locations where other wastewater collection systems
become tributary. If a comprehensive map of the collection system has not been established, a
rough sketch shall -be drawn. The Permittee shall map approximately 10 percent of its existing
collection system each year for the next ten years, or until complete, whichever is sooner. The
comprehensive map shall include, but is not limited to: pipe size, pipe material, pipe location,
flow direction, approximate pipe, age, number of active service taps;. and -;Poch pump !station
identification, location and capacity.:
4.` The Permittee shall maintain records of all`of the modifications and extensions to the collection
system permitted herein. The Permittee shall maintain a copy of the construction record -
drawings and specifications for modifications/extensions to the wastewater collection system for
the life of the modification/extension. Information concerning the extension shall be
incorporated into the map of the wastewater collection system within one year of the
completion of construction. The system description contained within this permit shall be updated
to include this modification/extension information upon permit renewal.
IV. MONITORING AND REPORTING REQUIREMENTS
1. Any monitoring (including, but not necessarily limited to, wastewater flow, groundwater, surface
water, soil or plant tissue analyses) deemed necessary by the Division to ensure surface water
and groundwater protection will be established, and an acceptable sampling and reporting
schedule shall be followed.
5 PERMIT NUMBER WQCS001 61

2. The Permittee shall verbally report to a Division of Water Quality staff member at the Asheville
Regional Office, at telephone number [phone] as soon as, possible, but in no case more
than 24 hours following the occurrence or first knowledge of the occurrence of either of the
following:
- - a. Any SSO and/or spill over 1;000 gallons; or -- -- - - -- -- -- ---
b. Any SSO and/or spill, regardless of volume, that reaches surface water.
Voice mail messages or faxed information shall not be considered as the initial verbal report.
SSOs (and other types of spills) occurring outside normal business hours may also be reported to
the Division of Emergency Management at telephone number [phone] or [phone].
Persons reporting any of the above occurrences shall file a spill report by completing Part I of
Form CS-SSO (or the most current Division approved form), within five days following first
knowledge of the occurrence. This report shall outline the actions taken or proposed to ensure
that the problem does not recur. Per Condition 1(2), Part II of Form CS-SSO (or the most current
Division approved form) can also be completed to show that the SSO was beyond control.
3. The Permittee shall meet the annual reporting and notification requirements provided in North
Carolina General Statute § 143-215.1 C.
V. INSPECTIONS
1. The Permittee or the Permittee's designee shall inspect the wastewater collection system
regularly to reduce the risk of malfunctions and deterioration, operator errors, and other issues
that may cause or lead to the release of wastes to the environment, threaten human health or
-cteafie,riuisan`ce'conditions. The. Permittee shall keep°an.inspection log,or-summary including;'at z
a minimum, tfe',date and time of inspection, observations,made.and any maintenance,
repairs,.orcorrective actions taken by the Permittee
2. Pump stations -without Supervisory Control and Data Acquisition (SCADA) systems or telemetry
shall be inspected everyday (i.e. 365 days per year). Pump stations equipped with SCADA
systems or telemetry shall be inspected at least once per week.
3. A general observation of the entire collection system shall be performed throughout the course
of every year.
4. Inspections of all high priority lines (i.e. aerial line, sub -waterway crossing, line contacting surface
waters, siphon, line positioned parallel to stream banks that are subject to eroding in such a
manner that may threaten the sewer line, or line designated as high -priority in a permit) shall be
performed at least once per every six month period of time. A list of high -priority lines is
presented as Attachment A and is hereby incorporated into this permit condition. New high
priority lines installed or identified after permit issuance are incorporated by reference and
subject to this permit condition until permit renewal where they shall be referenced in writing in
Attachment A.
VI. GENERAL CONDITIONS
1. This permit is not transferable. In the event that the Permittee desires to transfer ownership of the
wastewater collection system or there is a name change of the Permittee, a formal permit
modification request shall be submitted to the Division. The request shall be accompanied by
documentation from the parties involved, and other supporting materials as may be
appropriate. Such request will be considered on its merits and may or may not be approved.
2. Failure to abide by the conditions and limitations contained in this permit may subject the
Permittee to an enforcement action by the Division in accordance with North Carolina General
Statute § 143-215.6A through § 143-215.6C, and a sewer moratorium may be established.
6 PERMIT NUMBER WQCS00161

2. The Permittee shall verbally report to a Division of Water Quality staff member at the Asheville
Regional Office, at telephone number [phone] as soon as possible, but in no case more
than 24 hours following the occurrence or first knowledge of the occurrence of either of the
following:
a. Any SSO and/or spill over 1,000 gallons; or
b. Any SSO and/or spill, regardless of volume, that reaches surface water.
Voice mail messages or faxed information shall not be considered as the initial verbal report.
SSOs (and other types of spills) occurring outside normal business hours may also be reported to
the Division of Emergency Management at telephone number [phone] or [phone].
Persons reporting any of the above occurrences shall file a spill report by completing Part I of
Form CS-SSO for the most current Division approved form), within five days following first
knowledge of the occurrence. This report shall outline the actions taken or proposed to ensure
that the problem does not recur. Per Condition 1(2), Part II of Form CS-SSO (or the most current
Division approved form) can also be completed to show that the SSO was beyond control.
3. The Permittee shall meet the annual reporting and notification requirements provided in North
Carolina General Statute § 143-215.1 C.
V. INSPECTIONS
1. The Permittee or the Permittee's designee shall inspect the wastewater collection system
regularly to reduce the risk of malfunctions and deterioration, operator errors, and other issues
that may cause or lead to the release of wastes to the environment, threaten human health or
create'nuisanee conditions. The. Permittee shall,keep an inspection log or summary including, at
a minimum, the date and time of inspection, observdtions-made; and any maintenance,
repairs, or corrective actions taken by the Permittee.
2. Pump stations without Supervisory Control and Data Acquisition (SCADA) systems or telemetry
shall be inspected everyday (i.e. 365 days per year). Pump stations equipped with SCADA
systems or telemetry shall be inspected at least once per week.
3. A general observation of the entire collection system shall be performed throughout the course
of every year.
4. Inspections of all high priority lines (i.e. aerial line, sub -waterway crossing, line contacting surface
waters, siphon, line positioned parallel to stream banks that are subject to eroding in such a
manner that may threaten the sewer line, or line designated as high -priority in a permit) shall be
performed at least once per every six month period of time. A list of high -priority lines is
presented as Attachment A and is hereby incorporated into this permit condition. New high
priority lines installed or identified after permit issuance are incorporated by reference and
subject to this permit condition until permit renewal where they shall be referenced in writing in
Attachment A.
VI. GENERAL CONDITIONS
1. This permit is not transferable. In the event that the Permittee desires to transfer ownership of the
wastewater collection system or there is a name change of the Permittee, a formal permit
modification request shall be submitted to the Division. The request'shall be accompanied by
documentation from the parties involved, and other supporting materials as may be
appropriate. Such request will be considered on its merits and may or may not be approved.
2. Failure to abide by the conditions and limitations contained in this permit may subject the
Permittee to an enforcement action by the Division in accordance with North Carolina General
Statute § 143-215.6A through § 143-215.6C, and a sewer moratorium may be established.
6 PERMIT NUMBER WQCS00161

3. The issuance of this permit does not exempt the Permittee from complying with any and all
statutes, rules, regulations, or ordinances that may be imposed by other government agencies
(i.e., local, state, and federal) having jurisdiction, including but not limited to applicable river
buffer rules in 15A NCAC 2B .0200, soil erosion and sedimentation control requirements in 15A
NCAC Chapter 4 and under the Division's General Permit NCGO10000, and any requirements
pertaining to wetlands under 15A NCAC 2B .0200 and 15A NCAC 2H .0500and all applicable
North Carolina Occupational Safety and Health Act health and safety standards.
4. The issuance of this permit does not prohibit the Division from reopening and modifying the
permit, revoking and reissuing the permit or terminating the permit as allowed by the laws, rules,
and regulations contained in 15A NCAC 2H .0200 and North Carolina General Statute §143-215.1
et. al., or as needed to address changes in federal regulations with respect to the wastewater
collection system.
5. The Permittee shall pay the annual fee within thirty (30) days after being billed by the Division.
Failure to pay the fee accordingly may cause the Division to initiate action to revoke this permit
as specified by 15A NCAC 2H .0205(c)(4).
6. The Permittee shall request renewal of this permit at least six months prior to the expiration of this
permit. Upon receipt of the request, the Commission will review the adequacy of the
wastewater collection system described therein, and if warranted, will extend the permit for a
period of time and under such conditions and limitations, as the Commission may deem
appropriate.
7. The Permittee shall notify the Division's Pretreatment, Emergency Response and Collection
Systems Unit in writing at 1617 Mail Service Center, Raleigh, North Carolina 27699-1617 of any
changes to the name and/or address of the responsible party (i.e. mayor, city/town manager)
of the wastewater collection system.
8. Any duly authorized officer, employee, or representative of the Division may, upon presentation
of credentials, enter and inspect any property, premises or place on or related to the collection
system at any reasonable time for the purpose of determining compliance with this permit, may
inspect or copy any records that must be maintained under the terms and conditions of this
permit, and may obtain samples of wastewater, groundwater, surface water, soil, or plant tissue.
Permit issued this the 8th day of June, 2005,
NORTH CAROLINA ENVIRONMENTAL MANAGEMENT COMMISSION
Alan W. Klimek, P.E., Director
Division of Water Quality
By Authority of the Environmental Management Commission
Permit Number WQCS00161
7 PERMIT NUMBER WQCS00161

09/25/2007 14:15
8288984568
TOWNOFBANNERELK
PAGE 01
• i.r 1• � ,ice .-.
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200 Parli Avenue, PO BOX 2049
Banner Elk, NC 28604 LOOZ Z d� S
Plione: [phone]
Fax: [phone]
Facsimile TransnlittaX
To: n(- �,01'
Fax: �23-c??9- 70-1J
Phone:
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CC:
a Urgent For Review Please GonuDent Please Reply Please Recyde,
If you do not receive all Pages accOmpanying this transmittal,
Please contact [phone] as soon as possible_

0� 1fiAMichael F. Easley, Governor
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
xs Coleen H. Sullins, Director
Division of Water Quality
SURFACE WATER PROTECTION SECTION'
3 ' l
September 4, 2007
Mr. Cook
Town of Banner Elk
PO Box 2049
Banner Elk, NC 286042049
SUBJECT: Wastewater Collection System
Owner & Operator Requirements
Banner Elk WWTP
NCO032115
Avery County
Dear Mr. Cook:
I would like to take this opportunity to discuss the requirements for sewerage collection
systems that were first established in 15 NCAC .02H .0200 in March 2000 and are now found in
15 NCAC 2T .0403, Waste Not Discharged to Surface Waters, which became effective
September 1, 2006. These Regulations place significant operation; maintenance and reporting
requirements on those entities that own or operate a wastewater collection system with average
daily flows of less than 200,000 gallons per day.
These regulations are applicable to your facility. This letter is provided as guidance
to assist you in complying with the new reporting and operations and maintenance (O&M)
requirements and to advise you that you are subject to system review, inspections and possible
enforcement, if the system is not in compliance with the regulation.
For your convenience and easy reference, a highlight of these requirements and the
following guidance are offered (see enclosed). You may find the regulations using the following
web site: http://h2o.enr.state.nc.us/peres/Collection%2OSystems/CollectionSystemsHome.htmi
The Asheville Regional Office will be increasing the level of oversight, compliance
activities and enforcement relating to collections systems, therefore, we wanted to be sure you
are aware of the requirements for these systems. We will be performing NPDES Wastewater
Collection System inspections sometime in the near future.
NorthCarolina
Alati mally
North Carolina Division of Water Quality 2090 US Hwy 70; Swannanoa, NC 28778 Phone [phone]
Internet: www..ncwaterquality.org Customer Service 1-877-623-6748 FAX [phone]
An Equal Opportunity/Affirmative Action Employer — 50% Recycled/10% Post Consumer Paper

September 4, 2007
Page 2 of 2
If this Office has not previously inspected your wastewater collection system and records
of same, you should be prepared to demonstrate compliance with all criteria listed above.
Enclosed is an inspection form that you can use to assemble your records prior to an inspection
by the staff of this office.
This Office has a Wastewater Treatment Plant Consultant on staff to offer assistance to
you in complying with the requirements of these regulations. Should you have questions or
need additional information regarding this issue, please contact Don Price at [phone].
Should you have any other questions concerning this correspondence or the
requirements relating to collection systems, please contact Roy Davis or Keith Haynes at 828-
296-4500.
Sincerely,
Roger C. Edwards, Supervisor
Surface Water Protection Section
cc: Deborah Gore=
- SWPS - Central Office Files - w/out enclosures

ARO Collections SYstems ORC Data
Permit
Facility
Facility
Operator
Facility Facility
City
State •
zip
Operator Role
Operator
Operator
Nrurrber
Class
Addressl Address2
Phone #
Class
Status
WQ0021236
Finley Merry I
CS-1
James Todd Hiatt
828.293.9396 ORC
CS-1
Active
W00021236
Finley Merry I
CS-1
Alva Gray Wike Jr.
828.293.9396 Backup
CS-1
Active
WQCS00122
Maggie Valle)
CS-1
Michael Lee Mehaffey Sr.
3987 Soco Rd
28751
829.926.0866 ORC
CS4
Active
WQCS00122
Maggie Valle)
CS-1
Neil A. Carpenter
3987 Soco Rd
28751
828.926.0145 Backup
CS-2
Active
WQCS00139
Old Fort Colle
CS-1
Steve R. Smith
PO Box 520
Old Fort
NC
28762
828.652.8843 ORC
CS-1
Active
WQCS00140
Columbus Col
CS-1
AlbertE. Williams
PO Box 146
28722
829.749.2581 ORC
CS-4
Active
WQCS00140
Columbus Col
CS-1
Joel B. Burrell
PO Box 146
28722
828.859.5626 Backup
CS-2
Active
WQCS00158
Robbinsville C
CS-1
Michael J. Ladd
PO Box 126
Robbinsville
NC
28771
828.479.6428 ORC
CS-3
Active
WQQS00158
Robbinsville C
CS-1
Clristopher Michael Ladd _
PO Box 126
Robbinsville
NC
28771
828.479.6428 Backup
CS-3
Active
WQCS00161
Banner Elk Cc
CS-1
Daniel Lee Ca;
PO Box156
Banner Elk
NC
28604
828.898.5398 ORC
CS-4
Active
WQCS00161
Banner Elk Cc
CS-1
au1r nr
PO Box 156
Banner Elk
NC
28604
828.898.6277 Backup
CS-3
Active
WQCS00170
Bryson City C
CS-1
Dale Howard Wike
PO Box 726
Bryson City
NC
28713
828.293.9396 ORC
CS-1
Active
WQCS00170
Bryson City C
CS-1
Alva Gray Wike Jr.
PO Box 726
Bryson City
NC
28713
828.293.9396 Backup
CS-1
Active
WQCS00186
Highlands Col
CS-1
Leroy McCall
PO Box 563
Highlands
NC
287.41
704.526.2118 ORC
CS-1
Active
WQCS00186
Highlands Col
CS-1
Howard W. Brown
PO Box 563
Highlands
NC
28741
828.526.0504 Backup
CS-1
Active
WQCS00205
Marshall Coll(
CS-1
Michael J. Ladd
PO Box 548
Marshall
NC
28753
828.479.6428 ORC
CS-3
Active
WQCS00205
Marshall Coll(
CS-1
Christopher Michael Ladd
PO Box 548
Marshall
NC
28753
828.479.6428 Backup
CS-3
Active
WQCS00218
Newland Coll(
CS-1
Paul E. Isenhour
PO Box 429
Newland
NC
28657
828.898.6277 ORC
CS-3
Active
WQCS00218
Newland Coll(
CS-1
Otis D. Ward
PO Box 429
Newland
NC
28657
828.733.9573 Backup
CS-2
Active
WQCS00307
Canton Collet
CS-1
Brice W. Hollis
PO Box 987
Canton
NC
28716
919.974.4221 ORC
CS-1
Active
WQCS00307
Canton Collet'
CS-1
Willie J. Chandler
PO Box 987
Canton
NC
28716
910.974.4221 Backup
CS-1
Active
WQCSDO042
Rhodhiss Colli
CS-1
Jonathan David Gragg
828.396.4444 ORC
CS-1
Active
WQCSDO042
RhodhissColli
CS-1
Steve BrianEades
828.632.5280 Backup
CS-1
Active
WQCSDO045
RosmanColle4
CS-1
William Wesley Royal
828.884.9557 ORC
CS-1
Active
WQCSDO059
City of Saluda
CS-1
Harry Dewain James
828.697.0063 ORC
CS-2
Active
WQCSDO059
City of Saluda
CS-1
Juanita Reed James
828.697.0063 Backup
CS-2
Active
WQCSDO086
Hot Springs G
CS-1
Randy A. Joseph
828.622.7550 ORC
CS-1
Active
WQCSDO086
Hot Springs C,
CS-1
Michael J. Ladd
828.479.6428 Backup
CS-3
Active
WQCS00032
Valdese Colle(
CS-2
Paul S. Klotzle
PO Box 339
Valdese
NC
28690
704.879.2128 ORC
CS-3
Active
WQCS00032
Valdese Colle(
CS-2
Henry L. Darden
PO Box 339
Valdese
NC
28690
828.879.2128 Backup
CS-1
Active
WQCS00039,
Waynesville C
CS-2
Wentfard Lee Henson
PO Box 100
Waynesville
NC
28786
828.456.3706 ORC
CS-3
Active
WQCS00039
Waynesville C
CS-2
William Ralph Hannah
PO Box 100
Waynesville
NC
28786
828.456.3706 Backup
CS-1
Active
WQCS00050
Forest City Co
CS-2
Ray Eugene McInturff
PO Box 728
280430728
828.245.0149 ORC
CS-4
Active
WQCS00050
Forest City Co
CS-2
Robert L. Daniels
PO Box 728
280430728
828.245.0149 Backup
CS-4
Active
WQCS00053
Spindale Colle
CS-2
DavidR. Arrowood
PO Box 196
Spindale
NC
28160
828.286.2206 ORC
CS-2
Active
WQCS00053
Spindale Colle
CS-2
Benny M. Brooks
PO Box 186
Spindale
NC
28160
829.286.2206 Backup
CS-2
Active
WQCS00070
Hendersonville
CS-2
Dennis L. Frady
PO Box 1670
Hendersonville
NC
287931670
704.697.3072 ORC
CS4
Active
WQCS00070
Hendersonville
CS-2
Daryl Scott Kuykendall
PO Box 1670
Hendersonville
NC
287931670
828.697.3073 Backup
CS-4
Active
WQCS00075
Marion Collec
CS-2
Steve M. Basney
194 N Main St
Marion
NC
28752
828.652.4224 ORC
CS-2
Active
WQCS00084
Brevard Colley
CS-2
William Anthony Coward
151 W Main St
Brevard
NC
28712
828.883.8461 ORC
CS-2
Active

�OF WATF9p
�0 G
Cl)North
p
,I
Michael F. Easley, Governor
William G. Ross Jr., Secretary
Carolina Department of Environment and Natural Resources
Alan W. Klim
erQuDivision f Wat
Cn
flu
April 20, 2005rn
mp
CERTIFIED MAIL/RETURN RECEIPT REQUESTED.
m D w
r-
0 < N
��
Bill Cook, Town Manager
> m o
Town of Banner Elk
o
PO Box 2049
-n z
lr�
Banner Elk, NC 28604-2049
m
Subject: Application No. WQCS00161
Additional Information Request
Banner Elk Collection System
Avery County
Dear Mr. Cook:
The Division has completed a review of the subject application submitted October 8, 2004.
From your application, we noted the following items need to be updated or developed for permit
compliance:
• A Fats, Oils and Grease ordinance in accordance with Condition 1(3);
• A Fats, Oils and Grease inspection and enforcement program in accordance with Condition 1(4);
• Restricted access to all pump stations in accordance with Condition 1(9);
• Other requests as needed...
We believe we have offered reasonable compliance schedules shown in bold in your draft permit for the
above items. Please review the draft permit thoroughly and indicate if the compliance date offered is
acceptable. To assist in this effort, a technical assistance CD is enclosed which contains several examples of
some of the above items. Note that the record keeping requirements and grease education program should
be able to be started in a short time frame and not require any compliance date. Please also respond to
the following:
Verify the system description on Page 1 of the permit.
Verify or provide a written list of the high priority lines to be listed as Attachment A or under Condition V(4)
of the permit. High priority lines should include any visible sewer lines, siphons, lines close to stream banks
subject to damage by erosion and any lines contacting surface waters. Please provide a name/ location
description for any additional lines and add them to the list.
Other requests as needed...
Please reference the subject permit application number when providing the requested information. All
information should be signed and submitted in duplicate to my attention at the address below. The
information requested by this letter must be submitted on or before May 21, 2005 or the Division will move
forward with issuing your permit as provided.
One Pretreatment, Emergency Response and Collection Systems Unit Intemet http://h2o.enr.nc.state-us/ndpu
Noftt , Carolina 1617 Mail Service Center, Raleigh, NC 27699-1617 An Equal Opportunity Action Employer
jfl %tuyra //ff Telephone [phone] Fax [phone]% recycled/10% post -consumer paper

Bill Cook
April 18, 2005
Page 2 of 3
If you have any questions regarding this request, please call me at [phone], extension 554 or write via E-
mail at [e-mail].
Sincerely,
Daryl Merritt
Environmental Specialist II
Enclosures
cc:_8Shevi ee-RegionaI-Offiee; Surface-Water-Protec-ton Secfion-(via-E=mail)
Daniel Clark, Town of Banner Elk
Permit File WQCS00161
2

i
�WATF
0 �Q Michael F. Easley, Governor
0 William G. Ross Jr., Secretary
r- North Carolina Department of Environment and Natural Resources
Alan W. Klimek, P.E., Director
Coleen H. Sullins, Deputy Director
Division of Water Quality
October 20, 2004
MEMORANDUM
TO: Keith Haynes
Asheville Regional Office
FROM: Marie Doklovic
PERCS Unit
SUBJECT: Collection System Permit Application
Banner Elk Collection System — Avery County
WQCS00161
The subject collection system permit application was received by the central office on October 8, 2004. The
central office would like to accompany a regional inspector on a visit to the subject utility to better explain this
permit. If it is possible to visit Banner Elk in the future please contact me at 919/733-5083 x 371 to
coordinate visitation schedules. If I am unable to attend, it would greatly help in permitting if I could provide a
list of issues that could be addressed during your visit. Your review of the enclosed application is requested
as well. The permit application enclosed can be kept for your records. A copy of the draft permit will be
forwarded for regional comment and the final permit will be sent to you upon issuance. If you have any
questions, do not hesitate to contact me. Thank you.
Enclosure
Cc: Permit File
® ECC�M�
OCT 2 5 2004
WATER QUALITY SECTION p
ASHEVILLE REGIONAL OFFICE
Non -Discharge Permitting Unit Internet http://h2o.enr.state.nc.us/ndpu
1617 Mail Service Center, Raleigh, NC 27699-1617 Telephone [phone] Fax [phone]
DENR Customer Service Center Telephone [phone]
An Fni mi rinnnrti inihr Artinn Fn7nInvPr rinOl rervrlari/i nO/ nnct_rnnci immr nnnar

Michael F. Easley, Governor
rWilliam G. Ross Jr., Secretary
] North Carolina Department of Environment and Natural Resources
Alan W. Klimek, P.E., Director
Coleen H. Sullins, Deputy Director
Division of Water Quality
August 9, 2004
CERTIFIED MAIL
Bill Cook, To Manager or
Current C etion System Operator, Town Manager or Mayor
Town V anner Elk
PO Box 2049
B er Elk, North Carolina, 28604-2049
F®E�V E
AUG 10 2004
WATER QUALITY SECTION
ASHEVILLE REGIONAL OFFICE
SUBJECT: System -Wide Collection System Permitting for the Banner Elk Collection System
Application Number WQCS00161
Dear Mr. Cook:
You are hereby notified that in accordance with the North Carolina G.S. 143-215.913 and 15A NCAC 211.0227, an
application for coverage under a System -Wide Wastewater Collection System Permit for the subject collection system must
be submitted. Upon receipt of this letter, your facility has sixty (60) days to submit the attached application and all
supporting documentation. Failure to submit the application as required may subject your facility to a civil penalty and other
enforcement actions for each day the facility is operated following the due date of the application.
This permit is for the operation and maintenance of your collection system. The person responsible for the wastewater
collection system should review and complete this application and review the permit shell. This application and draft
permit shell are also available electronically on our web site at http://h20.enr.state.ne.us/ndpu/ndpuapps.htm]. Note
the pre -assigned application number in the subject heading. Please reference this number in any collection system
correspondence, including Sanitary Sewer Overflow (SSO) reporting. This number will become your permit number upon
permit issuance.
The original application signed by an authorized signing official, one copy of the signed application and two copies of any
attachments must be returned to complete the application package (i.e. all application materials submitted in duplicate). The
completed package should be sent to the following address:
North Carolina Division of Water Quality
Non -Discharge Permitting Unit
1617 Mail Service Center
Raleigh, NC 27699-1617
ATTN: M. Doklovic
If you have any questions concerning this letter, please call Marie Doklovic at [phone] extension 371 or E-mail at
[e-mail].
Sincerel
for Alan W. Klimek, P.E.
Enclosures
cc: Permit File (w/o encl.
CA-
e_uill?RrF—gi3 alr&ffi'eeT(; /o5V7 cl4)*
077
Non -Discharge Permitting Unit hiternet http://h2o.enr.state.nc.us/ndpu W-MEi.+
1617 Mail Service Center, Raleigh, NC 27699-1617 Telephone [phone] Fax [phone]
DENR Customer Service Center Telephone [phone]
An Equal Opportunity Action Employer 50% recycled/10% nost-consumer Daner

Departm6r
:ilvij!qy�+ff�t:�(S�gNb��,itlUf,.npewVrw•r.1,.ssw:vrK*M1+YS�
SURFACE WATER PROTECTION
September 20, 2007
Mr. Hugh Montgomery, Town Manager
Town of Banner Elk
Post Office Box 2049
Banner Elk, North Carolina 28604-2049
Dear Mr. Montgomery:
William G. Ross Jr., Secretary
ivironment and Natural Resources
Coleen H. Sullins, Director
Division of Water Quality
Asheville Regional Office
SUBJECT: Compliance Evaluation Inspection
Town of Banner Elk '
Wastewater Collection System
Permit No: WQCS00161
Avery County
Attached you will find the report resulting from the Banner Elk Wastewater Collection
System Compliance Evaluation Inspection which I conducted on September 18, 2007. Banner
Elk's Public Works Department is doing a fine job of taking care of the Town's wastewater
collection system.
The Town should modify its pump station logs to include: wet well cleaning, inspection and
exercising of valve, inspection of pumps, and inspection of high-water alarm system. These items
was mentioned in the inspection report of a year ago.
The Capital Improvements Plan (CIP) produced at the time of this inspection does not
meet permit requirements for collection system CIPs.' The Town's collection system permit
requires that the Town have a collection system CIP which spans three to five years, includes a
goals statement, description of the project area, description of existing collection system,
discussion of known deficiencies, and forecasted future needs. Last year's report indicates that
the Town, at the time of that inspection, produced a CIP which met permit requirements.
The Town of Banner Elk has an excellent collection system map. In order to fully meet
permit requirements, and prior to time of next inspection, pipe age needs to be added to the map.
The Town's mapping system has certain data in columnar fashion. A column could be added to
allow the Town to show pipe age. Should you need to discuss the Town's wastewater collection
program, please do not hesitate to call me at 828-296-4659.
Roy M. D vis
Environmental Engineer
Enclosure
c:Danny Clark, CSORC
PERCS Unit
Surface Water Protection Central Files
NorthCarolina
Naturally
2090 U.S. Highway 70, Swannanoa, NC 28778 Telephone: [phone] Fax: [phone] Customer Service 1 877 623-6748

If
Permit: WQCS00161
SOC:
County: Avery
Region: Asheville
Contact Person: Bill Cook
Directions to Facility:
System Classifications:
Primary ORC:
Secondary ORC(s):
On -Site Representative(s):
Compliance Inspection Report
Effective: 06/08/05 Expiration: 05/31/10 Owner: Town of Banner Elk
Effective: Expiration: Facility: Banner Elk Collection System
PO Box 156
Title: Town Manager
Certification:
Banner Elk NC 28604
Phone: [phone]
Phone:
Related Permits:
NC0032115 Towri of Banner Elk - Banner Elk WWTP
Inspection Date: 09/18/2007 Entry Time: 09:30 AM Exit Time: 11:30 AM
Primary Inspector: Roy M Davis (� �C�� Phone: [phone]
Secondary Inspector(s): V \ Ext.4659
Reason for Inspection: Routine Inspection Type: Compliance Evaluation
Permit Inspection Type: Collection system management and operation
Facility Status: ■ Compliant ❑ Not Compliant
Question Areas:
Miscellaneous Questions Performance Standards Operation & Maint Reqmts Records
■ Monitoring & Rpting ■ Inspections ■ Pump Station ® Manhole
Reqmts
Lines
(See attachment summary)
Page: 1

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 09/18/2007 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Inspection Summary:
Town of Banner Elk does not have a collection system Capital Improvements Plan which meets collection system permit
requirements.
Town needs to adopt a pump station log which has columns to show wet well cleaning, inspection and exercising of
valves, inspection of pumps and inspection of high water alarm system.
Town's collection system map needs to be modified to show pipe age.
Page: 2

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 09/18/2007 Inspection Type: Compliance Evaluation
Reason for Visit: Routine
Performance Standards
Yes
No
NA
NE
Is Public Education Program for grease established and documented?
■
n
n
n
What educational tools are used?
Direct Mailings
Is Sewer Use Ordinance/Legal Authority available?
■
n
n
n
Does it appear that the Sewer Use Ordinance is enforced?
■
n
n
n
Is Grease Trap Ordinance available?
■
n
n
n
Is Septic Tank Ordinance available (as applicable, i.e. annexation)
n
n
n
■
List enforcement actions by permittee, if any, in the last 12 months
None.
Has an acceptable Capital Improvement Plan (CIP) been implemented?
n
■
n
n
Does CIP address short term needs and long term \"master plan\" concepts?
n
■
n
n
Does CIP cover three to five year period?
n
■
n
n
Does CIP include Goal Statement?
n
■
n
n
Does CIP include description of project area?
n
■
n
n
Does CIP include description of existing facilities?
n
■
n
n
Does CIP include known deficiencies?
n
■
n
n
Does CIP include forecasted future needs?
n
■
n
n
Is CIP designated only for wastewater collection and treatment?
n
■
n
n
Approximate capital improvement budget for collection system?
$10,000.00
Total annual revenue for wastewater collection and treatment?
$375,000.00
CIP Comments
Town has no Collection System CIP
Is system free of known points of bypass?
■
n
n
n
If no, describe type of bypass and location
s a - our notification sign posted at ALL pump stations e — — —
# Does the sign include:
Instructions for notification? ■ ❑ ❑ n
Pump station identifier? ■ n n n
24-hour contact numbers
If no, list deficient pump stations
None.
■ n n n
Page: 3

L
Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 09/18/2007 Inspection Type: Compliance Evaluation
# Do ALL pump stations have an "auto polling" feature/SCADA?
Number of pump stations
Number of pump stations that have SCADA
Number of pump stations that have simple telemetry
Number of pump stations that have only audible and visual alarms
Number of pump stations that do not meet permit requirements
# Does the permittee have a root control program?
# If yes, date implemented?
Describe:
Comment:
Inspections
Are maintenance records for sewer lines available?
Are records available that document pump station inspections?
Are SCADA or telemetry equipped pump stations inspected at least once a week?
Are non-SCADA/telemetry equipped pump stations inspected every day?
Are records available that document citizen complaints?
# Do you have a system to conduct an annual observation of entire system?
# Has there been an observation of remote areas in the last year?
Are records available that document inspections of high -priority lines?
Has there been visual inspections of high -priority lines in last six months?
Comment: Lifted virtually every manhole lid during annual inspection.
Operation & Maintenance Requirements
Reason for Visit: Routine
■nnn
1
1
0
0
0
n■nn
®nnn
®nnn
■nnn
nn■n
■nnn
®nnn
®nnn
■nnn
®nnn
Are all log books available?
■ n
n
n
Does supervisor review all log books on a regular basis?
® n
n
n
Does the supervisor have plans to address documented short-term problem areas?
® n
n
n
What is the schedule for reviewing inspection, maintenance, & operations logs and problem areas?
As needed
Are maintenance records for equipment available?
■ n
n
n
Is a schedule maintained for testing emergency/standby equipment?
■ n
n
n
What is the schedule for testing emergency/standby equipment?
Weekly.
Page: 4

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IFJ

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 09/18/2007 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Does the map include:
Pipe sizes
®❑
n
n
Pipe materials
■
n
n
n
Pipe location
■
n
n
In
Flow direction
■
n
n
n
Approximate pipe age
n
■
n
n
Number of service taps
®
n
n
n
Pump stations and capacity
■
n
n
n
If no, what percent is complete?
99
List any modifications and extensions that need to be added to the map
List pipe ages.
# Does the permittee have a copy of their permit?
n
❑
n
Comment:
Monitoring and Reporting Requirements
Yes
No
NA
NE
Are copies of required press releases and distribution lists available?
n
n
■
n
Are public notices and proof of publication available?
n
n
■
n
# Is an annual report being prepared in accordance with G.S. 143-215.1 C?
❑
■
00
# Is permittee compliant with all compliance schedules in the permits?
■
n
n
n
If no, which one(s)?
Comment:
ELK RIVER CLUB - Highway 194
Pump Station
Yes
No
NA
NE
Pump station type
Duplex
Are pump station logs available?
■
n
n
n
Is it accessible in all weather conditions?
■
—
_
_
# Is general housekeeping acceptable?
■
n
❑
n
Are all pumps present?
®n
n
n
Are all pumps operable?
■
n
n
n
Are wet wells free of excessive debris?
■
n
n
n
Are upstream manholes free of excessive debris/signs of overflow?
■
n
n
n
Page: 6

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 09/18/2007 Inspection Type: Compliance Evaluation
Reason for Visit: Routine
Are floats/controls for pumps/alarms operable?
■
n
n
n
Is "auto polling" feature/SCADA present?
■
n
n
n
Is "auto polling" feature/SCADA operational?
■
n
n
n
Is simple telemetry present?
n
■
n
n
Is simple telemetry operational?
❑
❑
■
n
Are audio and visual alarms present?
■
n
n
n
Are audio and visual alarms operable?
®
n
Is the Pump station inspected as required?
■
n
n
n
Are backflow devices in place?
®
n
n
n
Are backflow devices operable?
■
n
n
n
Are air relief valves in place?
Cl
■
n
n
Are air relief valves operable?
n
n
■
n
# Is an emergency generator available?
®n
n
n
Can the emergency generator run the pumps?
e
n
n
n
Is the pump station equipped for quick hook-up?
n
n
■
n
Is the generator operable?
■
n
n
n
# Is fuel in tank and sufficient?
e
n
n
n
Is the generator inspected according to their schedule?
®
n
n
n
Is a 24-hour notification sign posted?
®
n
n
n
Does it include:
Instructions for notification? ® 1=1 n n
Pump station identifier? ■ n n n
Emergency phone number ■ n n n
Is public access limited? ® n n n
Is pump station free of overflow piping? ■ ❑ n ❑
Is the pump station free of signs of overflow? ® n n n
Are run times comparable for multiple pumps? Yes.
Comment: Well kept pump station.
Page: 7

W ArF.C� Michael F. Easley, Governor
William G. Ross Jr., Secretary
\� G North Carolina Depa of Environment and Natural Resources
Coleen H. Sullins, Director
g(ch� 1 Division of Water Quality
September 5, 2007r'"'�k'`''�
'IF I
EI
;......','+.C`fm"?..""::'�T-.:::�•'3:F....rgk.?UtiGr�.'t''�.Y�v.;P�!i
CERTIFIED MAIL
RETURN RECEIPT REQUESTED — 7006 3450 0002 7064 0383
Mr. Hugh Montgomery, Town Manager
Town of Banner Elk
Post Office Box 2049
Banner Elk, North Carolina 28604-2049
Subject: NOTICE OF VIOLATION
Permit No. WQCS00161
Town of Banner Elk
Banner Elk Collection System
Avery County
Dear Mr Montgomery:
A review has been conducted of the Town of Banner Elk's Collection System self
reported Sanitary Sewer Overflow (SSO) 5-Day Reports. This review has shown the
subject facility to be in violation of the requirements found in the Town of Banner Elk's
Collection System Permit (WQCS00161) and/or G.S. 143-215.1(a)(1). The violations
are summarized below:
It,
NOV#
Violation
Location
Volume
01
Date
NOV-2007-DV-0159
07/05/2007
Lowe's Hardware
1,000 gallons
NOV-2007-DV-0159
07/09/2007
High Country Square
1,000 gallons
The Division of Water Quality may pursue enforcement action for this and any
additional violations of State law. You should take remedial action in response to these
incidents. Remedial action should include identification of the cause of the SSOs and
implementation of all measures necessary to prevent recurrence.
No thCarolina
North Carolina Division of Water Quality 2090 U.S. Highway 70 Swannanoa, NC 28778 Phone [phone] Customer Service �1)atumlly
Internet: wwwncwaterquality.org FAX [phone]

Please note that due to the continued high numbers of SSOs in North Carolina the
Division has implemented a new SSO enforcement policy that became effective on May
15, 2007. Between May 15, 2007, and June 1, 2007 the Division of Water Quality
contacted collection system operators to inform them of this policy. Beginning June 1,
2007 and lasting through December 1, 2007 any reportable SSO will result in the
issuance of a Notice of Violation (NOV). Beginning on December 1, 2007 civil penalties
will be assessed for SSOs based on volume, volume reaching surface waters, duration,
gravity, impacts to public health, fish kills, or. recreation area closures. Other factors
considered in determining the amount of the civil penalty are the violator's spill history,
the cost of rectifying the damage, whether the spill was intentional and whether money
was saved by non-compliance. Please note that had these same SSOs occurred after
December 1, 2007, Civil Penalties would probably have been assessed.
If you have any question regarding this NOV or our policy relating to issuance of NOVs
or Civil Penalties for SSOs please contact Roy Davis in our Asheville Regional Office at
828-296-4659.
Sincerely,
Roger C. Edwards, Regional Supervisor
Surface Water Protection Section
Division of Water Quality
Asheville Region
Cc: PERCS Unit
Surface Water Protection Section Central Files
Roy Davis
0.,

U
' �OF WATF94
�O G
r
o -c
- State of North Carolina
Department of Environment and Natural Resources
Division of Water Quality
SYSTEM -WIDE WASTEWATER COLLECTION SYSTEMS
FORM CSA 06/04
<TE IS ONLINE APPLICATION CAN BE FILLED OUT USING
THE TAB KEY TO MOVE THROUGH THE FIELDS> �> _.n r
I. GENERAL INFORMATION: 0 C T 8 2004
1. System name: Town of Banner Elk Collection System
PEGS UNIT
2. Owner (name of the municipality, public utility, homeowners association, etc.): Town of Banner Elk
3. Authorized signing official's name AND title (15A NCAC 2H .0206(b)): Danny Clark, Public Works Director
4. Name and complete address of applicant: Town of Banner Elk, P.O. Box 2049, 200 Park Avenue
City: Banner Elk State:, North Carolina Zip: 28604
Telephone number: [phone] Facsimile number: [phone]
E-mail: [e-mail]
4. County where project is located: Avery
5. Name, affiliation, and contact information of contact person who can answer questions about the application: Danny
Clark, 828-898-5398
II. PERMIT INFORMATION:
1. Project is: ® new; ❑ modification; ❑ renewal
2. If this application is being submitted as a result of a modification or renewal of an existing permit, provide: existing
permit number and the issuance date
3. Applicant is: 0 public; 0 private
III. COLLECTION SYSTEM INFORMATION:
1. Current average flow of wastewater generated by this collection system (See Instruction E): 0.600 (MGD)
2. Combined permitted flow of all treatment plants: 0.600 (MGD)
.3. Explanation of how wastewater flow was determined: Desgin Capacity of WWTP
4. Owner and name of wastewater treatment facility(ies) (WWTF) receiving wastewater: Town of Banner Elk WWTP
5.
6. WWTF permit number(s): NCO032115
7. Nature of wastewater (See Instruction F): 100 % domestic/commercial; % industrial;
% other waste - specify:
8. Population served by the collection system (See Instruction F): 976
9. Total miles of sewer (See Instruction F): 0 Force Main 11 Gravity
1.35 Pressure 0 Vacuum
10. Number of pump stations serving the pressure* sewer: 0
FORM: CSA 06/04 Page 1

* Indicate the number of simplex type pump stations serving a low pressure sewer system that are owned/maintained such as in a residental
subdivision. This would not include pump stations that convey larger flows en route to the treatment plant.
11. Attach a list of all pump stations not included in Question 111(9) with the following information (See Instruction G):
Pump Station Name, Identification, Physical Location, Alarm Type (i.e. audible, visual, telemetry, SCADA),
Restricted Access (Yes or No - If yes, what type such as locks, fencing, etc.), Pump Reliability (i.e. can pump 2.5 times
average daily. flow with largest pump out), Reliability Source (permanent or portable pumps), Signage Present (Yes or
No - i.e. Pump station ID, emergency number, etc.).
12. List the operational units that are on hand at this time to provide power reliabiltiy and which pump stations they will
serve (attach additional sheets as necessary):
Power Source
(provide details as to model, capacity, etc.
Portable or Permanent
Pump Station(s) Served
Kohler model, 20RZ, 17kw
Permanent
Elk River Pump Station
Honda, 13KW
Portable
Old Turnpike East PS
Portable
Portable
13. Is there any known overflow piping (to surface waters) from manholes or pump station wet wells in this system? ❑
Yes ® No If Yes, provide the location(s):
14. Attach a list of aerial lines and other high priority lines according to the Division's definition known to exist in the
collection system (See Instruction H). Head the list with the system name and include "Attachment A for Condition
V(4)".
IV. ADMINISTRATION OF THE COLLECTION SYSTEM:
Provide a description of the organizational structure that is responsible for management, operation, and maintenance of
the collection system (See Instruction I): The Town of Banner Elk is a municipal corporation which is governed by an
elected mayor and a five member Town Council. The Town Council is the legally constituted law making and
policymaking body for the Town. The Town Manager is appointed by the Council to serve at the Council's discretion
for an indefinite term. The Town Manager directs the day to day operations of the Town. The Public Works Director
oversees and directs the Public Works Department which includes the: Public Works Crew Leader, Water/Sewer
System Operator, and two (2) Maintenance Worker Positions. The Public Works Director reports to the Town
Manager.
2. Provide all Operator(s) in Responsible Charge (ORC), certification number and responsibility (area of control) within
the collections stem attach additional sheets as necessary):
ORC
Certification Number
Responsibility
Daniel L Clark
985215
Public Works Director
Christopher Belvins
985162
Water/Sewer System Operator
3. Provide a copy of the current capital improvement plan sections relating to the collection system. Approximate capital
improvement budget for only the collection system (See Instruction J): $ 1,947,000
4. Approximate operation and maintenance budget for only the collection system (See Instruction J): $ 325,000
FORM: CSA 06/04 Page 2

5. Describe the grease control program (including ordinances, inspection, education and enforcement) for the collection
system If no grease control program has been adopted, please provide a schedule for implementation: The Town of
Banner Elk does have a grease control program as part of the Town's Water & Sewer Ordinance (see
attached). Inspection is done when problems are noted.
6. Describe how the grease control program and construction and inspection of private sewer connections is coordinated
with the local building inspections department: We work with the County Building Inspection Department during
the building planning and contruction process to insure that a grease trap is installed. A CO is not issued until
the property owner is in complinance with the Ordinance.
7. Do you have procedures in place for implementing North Carolina General Statute 143-215.1 C (public notifications of
spills and annual report to customers). If not, please provide a schedule for developing these procedures: Yes
8. List any agreements or ordinances currently in place to address flows from satellite systems (See Instruction K)?
Agreement with Lee's McRae College-100,000 GPD flow
9. Attach a list of all satellite systems having a flow or capacity greater than 200,000 GPD. Include contact information
such as name, address, phone number and flow for each satellite system. Indicate N/A if no such systems are present.
® N/A
V. OPERATION AND MAINTENANCE OF THE COLLECTION SYSTEM:
1. Is an accurate and complete map of the entire collection system available? (See Instruction L)? If not state what
percentage of the system is mapped and provide a schedule for completing the map: Yes
2. List the mapping parameters/descriptions included on or associated with the map such as type, pipe size, age, etc. of
the collection system: Pipe Size and Type, Flow Direction
3. Hasa sanitary sewer evaluation and study (SSES) been conducted on any portion of the collection system (See
Instruction M)?: No
4. Have any parts of the collection system been modeled for hydraulics (See Instruction M)? ❑ Yes ® No
Explain and provide locations of any capacity problems or sanitary sewer overflows (SSOs) indicated by the model:
5. Are sanitary sewer overflows (SSOs) documented no matter what volume? How are they documented? Overflow Log
6. Are operational logs maintained and reviewed periodically? ® Yes ❑ No
At what frequency? Weekly
7. Are maintenance logs maintained and reviewed periodically? ® Yes ❑ No
At what frequency? Weekly
8. Are pressure and gravity sewer systems inspected on a routine basis? ® Yes ❑ No
Explain the frequency of inspections and any maintenance programs: high Priority Lines - 6 months, All Others -12
months
9. Describe plan review and inspection procedures for new construction (if applicable): Public Works Director
reviews all plans for new construction. The Town requires that an Engineer do the inspections
10. List all equipment available for routine cleaning of the collection system. If not owned, please indicate the source from
which the equipment is available: Town owned sewer jetter. Sewer Camera owned by the Town of Beech
Mountain
FORM: CSA 06/04 Page 3

11. What approximate percentage of the collection system is cleaned each year and the rationale for determining which line
segments are cleaned: 10%-20%, Known Problem Areas
12. Describe the right of way maintenance program. Include whether all right of ways are currently accessible: Every one
to two years we trim rights of ways to make sure that they are accessible for the sewer jetter.
13. Describe any existing rehabilitation/replacement programs for the system (e.g. I/I studies, pump station upgrades, pipe
replacement, etc.): Included in the CIP Budget
14. Have any applications ever been submitted for funding pertaining to the collection system (i.e. rural center grant,
revolving loans, etc.)? If so, please describe the time, project(s), award and project completion. In 1999 the Town was
awarded a Rural Center Grant in the amount of $20,000 to fund a Sewer System Master Plan. The project was
completed in 2000
FORM: CSA 06/04 Page 4

15. Indicate when the last rate structure was evaluated for sewer billing: Budget year 2002/2003
16. Attach a copy of your current spill response plan.
17. Please thoroughly read the attached shell permit. List any permit conditions below that there may be difficulty in
complying with upon permit issuance. These conditions will be ones where compliance schedules may be necessary.
Note that recordkeeping requirements should not require any compliance schedules. There may be also be certain
critieria for incorporation of compliance schedules that will be discussed during the permitting process.
OCT 8 2004
ATTACH ADDITIONAL SHEETS AS NECESSARY
Applicant's Certification:
Note: 15A NCA C 2H .0206(b) requires an authorized individual to sign this application form. In the case of corporations,
signature is required by a principal executive officer of at least the level of vice president, or his duly authorized
representative. In the case of a municipal, state, or other public entity, a signature is required by either a principal executive
officer, ranking elected official or other duly authorized employee. Duly authorized employee's must provide proof from the
principal executive officer or ranking elected offical that they have been authorized to sio this application. Public Works
Director's are not authorized to sign this permit application according to the rule unless delegated.
I, , attest that this application for has been reviewed by me and is accurate and complete to the best of my
knowledge. I understand that if all required parts of this application are not completed and that if all required supporting
information and attachments are not included, this application package will be returned to me as incomplete. Note: In
accordance with NC General Statutes 143-215.6A and 143-215.613, any person who knowingly makes any false statement,
representation, or certification in any application shall be guilty of a Class 2 misdemeanor which may include a fine not to
exceed $10,000 as well as civil penalties up to $25,000 per violation.
Signa Date: / Z D
**END OF FORM CSA 06/04**
FORM: CSA 06/04 Page 5

Town of Banner Elk
Pump Stations
Pump Station Physical Alarm Restricted Pump Reliability Signage
KI.,..,e 1 rw-2rinn Tvoe Access Reliability Source Present
Elk River ,Station
Banner Elk Highway
audible, visual and telemetry
Yes
Yes
Pump TK.
Yes
Old Turnpike East Station
Old Turnpike East Rd.
I audible, visual and telemetry
No
Yes
Port. Pump
Yes

Town of Banner Elk
Attachment A for Condition V (4)
HIGH PRIORITY SEWER LINES
Sub -waterway Crossing
Location
From MH #
To MH #
Shawneehaw Hights
E-15
E-16
Lecka Lane
E-18
E-12
Dogwood Road
E-10
E-19
Highway 194
E-8
E-9
Highway 194
30
29
Azalea Circle
NE-1
E-2
Old Turnpike Road
W-19
W-18
Old Turnpike Road
W-6
W-5
Highland Drive
W-34
W-15
Hickory Nut Gap Road
S1
21
Highway 184
S-3
S-8
Highway 184
S-5
S-6
Highway 184
S-12
S-14
Mill Pond Road
SW-1
SW-7
Parallel to Stream
Location From MH # To MH #
Highway 184 S-12 S-6

_ah
WATER/SEWER FUND
CAPTIAL IMPROVEMENT PROGRAM
PROJECT NOTES 2004-2005 2005-2006 2006-2007 2007-2008 2008-2009 FUTURE TOTALS
PLAN PLAN PLAN PLAN PLAN
Sewer Line Reolacement/Rehab
Mill Pond Road
Hickory Nut Gap Road
Highway 184 (Dobbins Rd. to End)
Highland Drive
Beech Haven Road
Tate Drive Outfall
Highway 194 (Inn at Elk River)
$ 31,000
$ 314,000
$ 345,000
$ 303,000
$ 303,000
$ 28,000
$ 276,000
$ 304,000
$ 287,000
$ 287,000
$ 146,000
$ 146,000
$ 78,000
$ 78,000
$ 62,000
$ 62,000
Sewer Lines Extensions
Hemlock Place
Old Turnpike East
$ 109,000 $ 342,000 $ 338,000 $ 287,000 $ 146,000 $ 303,000 $ 1,525,000
$ 65,000 $ 157,000 $ - $ - $ - $ - $ 222,000
Pump Stations Upgrades
Elk River Pump Stations $ 50,000 $ 50,000
$ - $ 50,000 $ - $ - $ - $ - $ 50,000
Heavv Eauiament/ Misc. Replacement
Bar Screen at WWTP
Sewer Jetter
VAC Truck
$ 150,000
$ 150,000
$ 35,000
New
$ 150,000
$ - $ 150,000 $ 150,000 $ - $ - $ 35,000 $ 150,000
Vehicle Replacement
1997 Ranger #810 $ 25,000 $ 25,000
Sewer Budget Total $ 174,000 $ 699,000 $ 488,000 $ 287,000 $ 146,000 $ 338,000 $ 1,947,000
SUMMARY (sewer fund) 2004-2005 2005-2006 2006-2007 2007-2008 2008-2009 FUTURE TOTAL
Recommended 04-05 CIP $ 174,000 $ 699,000 $ 488,000 $ 287,000 $ 146,000 $ 338,000 $ 1,947,000
Approved 04-05 CIP
Increase (Decrease) $ (174,000) $ (699,000) $ (488,000) $ (287,000) $ (146,000) $ (338,000) $ (1,947,000)
Water/Sewer Budget Total $ 612,000 $ 1,034,000 $ 672,000 $ 568,000 $ 269,000 $ 1,863,000 $ 4,773,000
SUMMARY (water/sewer fund)
2004-2005
2005-2006 2006-2007 2007-2008
2008-2009 FUTURE TOTAL
Recommended 04-05 CIP
$ 612,000
$ 1,034,000 $ 672,000 $ 568,000
$ 269,000 $ 1,863,000 $ 4,773,000
Approved 04-05 CIP
$ -
$ - $ - $ -
$ - $ - $ -
Increase (Decrease)
$ (612,000)
$ (1,034,000) $ (672,000) $ (568,000)
$ (269,000) $ (1,863,000) $ (4,773,000)
NOTES:
1. Creates a Loop
2. Cost Share, The Farm Development
3. Improves Fire Protection
4. Takes Pump Station Out of Service
0C' Q 2004
JNI

09/25/2007 14:15 8283984568
—. rl
.A
TOWNOFBANNERELK
PAGE 02
Privately owned Collection Systems
TOWN OF BANNER ELK
1 Grandfather Home for Children
Hickory Nut Gap Road, Banner Elk, NC
Jim Swinkola 1-828-898-5455
Appox. 5,000 ft of 8" VC sewer line with Brick Manholes installed in the 1940s
Had 5 to 10 sewer overflows within the past 10 years. Has a problem with roots
2 Lee's McRae College
Banner Elk, NC
Jay Treadway 1-423-895-3525
8" VC sewer line with brick manholes installed in the 1940s. Footage and location unknown,
Had 2 or 3 overflows in the last 10 years. Found some roots
3 Elk Hills Property Owners Assocation
Sugarview Lane, Banner Elk, NC
Daniel Krumm 1-828-898-2398
Appox_ 2,000 of 6" PVC sewer line, no manholes
Condition unknown
4 Michael Smith formaly Little Learns Daycare
Banner Creek Road, Banner Elk, NC
Michael Smith 1-704-562-6429
Approx. 1,500' of 4" DI Force Main with a pump station installed in 2002
No Known Problems
5 Great Train Robbery
Highway 184, Banner Elk, NC
T&A Investments 1-828-898-9646
Approx. 300' of 2" PVC force main and a pump station installed in 1970s
Had 3 or 4 overflows in the last 10 years
Seems to take them a long time to get the pump station repaired.
6 Crooked Creek Homeowners Assoc.
Banner Elk, NC
Approx. 80 single home pump stations. Pump stations are owned by the difrerent
homeowners but maintained by the Assocation.
Had 5 to 6 overflows in the last 10 years

PUMP STATION "y
(pie complete one form for each pump ion)
Name of Facility:`ki ) iv � Contact Person: �l.(ln
Phone Number: h5r7g) -89Y-539 F
Location of Pump Station:
1. How often is pump station inspected? once per day
(check all that apply) ponce per week
other(explain)
11T
twice per day
days per week
2. What is the pump station capacity? GPM
Does the pump station have a flow meter, pump counters or other means to measure flow?
Yes k;"'No
3. Does the pump station have a backup power source? Yes —LZNo
If yes; what type: Portable generator which can be moved to site
Standby generator on site
Alternate power feed
If a portable generator is used, how many other pump stations does the generator serve?
How often is the generator tested? (Mo./yr.)
When was the generator last load tested? (Mo./yr.)
Was the test successful? Yes No If No, what action was taken to address?
4. Does the pump station have a working alarm system? Yes No
-On site alarm system: High water audio alarm igh water visual alarm
Other (describe)
Telemetry Monitoring System:
Wet well high level
Dry well high level
High/low current -
Please describe other alarm systems at the pump station.
Wet well low level
High/low pH
AC power status
5. Is there a spare pump available or an adequate spare parts inventory to replace or rebuild pump?
r/ Yes No If No, what actions are being undertaken to address?

OF" 2aTION & MAINTENANCE EVA7 4TION
1. Is staff designated full _____; for collection system operation and ma.,utwoance?
'/Yes . No
2. Do you have a list of 24 hour contacts?
Yes No (If Yes, please attach)
3. Do yoy have an emergency equipment list?
✓ Yes No (If Yes, please attach)
4. Staff distribution/time allocation:
Number
Total staff
employed
hours/week
Collection System (incl. part-time)
_3
g O
Pump Stations
_3_
qb
I/I Correction__
5. Are map(s) of the collection system available?
r/ Yes No
6. Total number of pump stations: 2 (Please
complete a Pump Station form for
each station.)
7. Is a preventive maintenance program in effect'.
es No
(If Yes, please
attach)
If yes, does it include:
a. Maintaining logs/records
Yes
No
b. Determining equipment/system malfunction
'rates.
Yes
No
c. Establishing schedules
Yes
i/ No
d. 1/1 evaluation
,-Yes
No
e. Manhole inspection
i Yes
No
f. Sewer cleaning program
--,'Yes
No
g. Hydrogen sulfide -monitoring. and control
Yes
✓ No
h. Lift station. operation
i/Yes
No
i. Easement/right-of-way maintenance
Yes
1/ No
j. "Walking" orvisual observation of lines
✓ Yes
No
k. Spare parts inventory
✓Yes
No
PhOOCC !'iCCnrihn IA#h M+ +Iron nF---^:-- . e. w..n..r...... ..-....-....., J..- al-- ��11�_al�_ __•_a__ _____.__
9. Please describe the schedule for line cleaning:
10. Is there a sewer use ordinance? zY es _ No.,.Is there a grease ordinance? Yes —No
If yes, please identify the responsible party for ensuring the ordinances) is enforced.
(name of responsible person/agency).
11. Please describe any sewer use ordinance.enforcement practices that exist: ill. /

WWTP

LL�
........................... . . . . . . . . .
.......................
............
OEM

of%NAr�
Michael F. Easley, Governor
DUGp ur�o,.�a,�r William G. Ross Jr., Secretary
r forth Carolina Department of Environment and Natural Resources
Coleen H. Sullins, Director
Division of Water Quality
SURFACE WATER PROTECTION SECTION
September 19, 2007
Bill Cook
Town of Banner Elk
Banner Elk WWTP
P.O. Box 2049
Banner Elk, NC 28604-2049
SUBJECT: Privately -owned Collection Systems
and Privately -owned Pump Stations
Avery County
Dear Mr. Cook:
As we have continued our evaluations of sewage collection systems management, it was
recognized that there are a group of contributors that may not be informed of their individual
responsibilities. In March 2000, the North Carolina Environmental Management Commission
enacted rules related to sewage collection systems. These rules are now found in the North
Carolina Administrative Code 15 NCAC 2T .0403 for deemed permitted facilities. They include
facilities with a privately -owned collection system that serve condominiums, apartments, mobile
home parks, subdivisions, shopping centers, colleges, etc. that are tributary to larger municipally
owned systems, yet are not owned or managed by the municipality.
If you are aware of any such privately -owned collection systems, we would also like to be
informed of their existence. In addition, we would like to know where any privately -owned pump
stations are located that are connected to your collection system. The type of information we
are requesting is the facility name, location and contact person. If that system is in a state of
disrepair or if you have received complaints about it previously, please note that as well.
Your attention to this request is most appreciated. We have been notified of problems at
some of these facilities in the past and have had a difficult time locating the responsible party to
affect a repair to the problem.
A response from you within 30 days would be very helpful as we try to ensure that all
owners of collection systems are meeting the regulatory requirements of reporting spills and
providing the proper operation and maintenance of their systems. Hopefully, this will also be
ne
beneficial to the operation of your municipal collection system. N1oriturrollin
North Carolina Division of Water Quality 2090 US Hwy 70; Swannanoa, NC 28778 Phone [phone]
Internet: www..ncwaterquality.org Customer Service 1-877-623-6748 FAX [phone]
An Equal Opportunity/Affirmative Action Employer — 50% Recycled/10% Post Consumer Paper

Town of Banner Elk
Page 2 of 2
September 19, 2007
Please list:
(1) privately -owned collection systems connected to your collection system
a. facility name
b. location
c. contact person
d. status of system (i.e. in a state of disrepair, etc.)
e. complaints received
{21 privately -owned pump stations connected to your collection system
a. facility name
b. location
c. contact person
d. status of pump station (i.e. in a state of disrepair, etc.)
e. complaints received.
(3) or if applicable, indicate that you do not have any of these private collection
systems or private pump stations connected to you collection system.
You may fax this information to the attention of Roy Davis at 828-299-7043.
Again, thank you for your assistance. Please contact Roy Davis or Keith Haynes at 828-
296-4500, should you have any questions regarding this request.
Sincerely,
Roger C. ELards, eg/n- ional Supervisor
Surface Water Protection Section
Cc: DWQ - SWP - Central Files
PERCS Unit
111
1

A
B I C
D
E
F
G
H
I
1
NEAR,
Facility Name:
Banner Elk
Contact for reconciliations:
2
Wanda Frazier
Treatment Plant Permit Number:
NC0032115
3
to
Collection System Permit Number:
WQCS00161
4
Rick Owen
Permitted Flow (MGD):
0.600
5
Annual Average Flow From DMRs (MGD):
6
Total Permitted Flow Not Tributary (GPD):
7
Remaining Paper Flow Capacity (GPD):
8
Paper Flow Percentage:
must be below 100%
9
Tributary Flow Percentage:
apply the 80/90 rule
10
Permit Number
Project Name
Date Issued
Permitted Flow gpd
Tributary Flow gpd
Paper Flow gpd
CK
Comments
EC Date
11
4892
Town of Banner Elk
07/21/78
?
?
upgrade WWTP
12
7736
Elk Village Apartments
11/15/82
?
?
13
9118
Ski Country Condominiums
05/18/83
?
?
14
9318
The Highlands
08/02/83
?
?
15
12913
Park Avenue
03/21/86
?
?
16
13326
Broad Road Area
06/19/86
?
?
17
13422
Narmore Property
07/16/86
?
?
18
16137
Balsam Lane
05/02/88
?
?
19
WQ003612
Beech Haven Road
06/26/90
7,500
7,500
20
WQ0005845
Sugar Creek Subdivision - S. Goebel
01/13/92
2,160
2,160
21
WQ0007806
Crooked Creek Development
07/22/93
14,400
14,400
22
WQ0011134
Crooked Creek Development Phase 2
08/18/95
15,120
15,120
23
WO0015538
Crooked Creek Development Phase 2-A
09/21/98
7,200
7,200
24
WQ0017698
Crooked Creek Development
12/14/99
7,200
7,200
25
WQ0018936
Little Learners Day Care
11/30/00
750
750
26
WO0019993
Apple Orchard Subdivision
08/06/01
9,000
9,000
27
WQ0020796
Silver Springs Farm Subdivision
01/14/02
6,480
6,480
28
WQ0022057
The Farm at Banner Elk
12/09/02
6,480
6,480
29
WQ0022720
Hemlock Village at Lees McRae College
06/17/03
7,690
7,690
30
WQ0022811
Banner Elk Apts.
07/15/03
3,240
3,240
31
WQ0023679
The Cottages at Banner Elk
05/17/04
7,920
7,920
32
WQ0024701
Apple Orchard Subdivision Phase II.
12/23/04
19,440
19,440
33
WO0024927
Elk River Club
02/25/05
new flow: 39,600
new flow: 39,600
105,300 gpd total
project
34
WQ0028571
Bear Run
03/11/05
8,200
8,200
35
WQ0028573
Lodges at Elkmont
03/11/05
17,160
17,160
36
WQ0029099
Lowes store
07/25/05
999
999
37
WQ0029321
The Pastures
.09/19/05
6,120
6,120
38
WQ0029517
High Meadow The Farm @ Banner Elk
11/21/05
5,400
5,400
39
WO0029644
Police Department (replacement)
01/03/06
0
0
40
WQ0029973
Zion on Elk River
03/13/06
7,560
0
7,560
OK
41
WQ0030175
Village at Apple Orchard -Phase 3
05/03/06
8,160
0
8,160
OK
42
WQ0030544
Vistas at Banner Elk
07/24/06
33,360
33,360
43
WO0030730
Elk Creek
08/31/06
17,280
0
17,280
OK
44
WQ0031924
Apple Hill (Dev) of Banner Elk, LP
07/25/07
1,950
0
1,950
OK
WQCSD0261
45
1461
Total allocated flow
259,590
43% of capacity
Mom 5\n tee_ NOD �vi�

h PUMP STATION
(pli complete one form for each puml Ltion)
Name of Facility: es Yam.: 7 Contact Person: �t l( "Aq Clae
Phone Number: L— �Q�'53� JL
Location of Pump Station:
1. How often is pump station inspected? once per day
(check all that apply) ponce per week
other(explain)
twice per day
days per week
2. What is the pump station capacity? GPM
Does the pum station have a flow meter, pump counters or other means to measure flow?
Yes VNo
3. Does the pump station have a backup power source? Yes ZNo P,etab7ee &eneec loe 08 dedee-
If yes; what type: Portable generator which can be moved to site
Standby generator on site
Alternate power feed
If a portable generator is used, how many other pump stations does the generator serve?
How often is the generator tested? (Mo./yr.)
When was the generator last load tested? (Mo./yr.)
Was the test successful? Yes No If No, what action was taken to address?
If no backup power exists, please explain why:
4. Does the pump station have a working alarm system? LL-Yes No
-On site alarm system: High water audio alarm High water visual alarm
Other (describe)
Telemetry Monitoring System: Wet well high level Wet well low level
Dry well high level High/low pH
Hiah/low current . AC power status
Please describe other alarm systems at the pump station.
5. Is ther a spare pump available or an adequate spare parts inventory to replace.or rebuild pump?
iYes No If. No, what actions are being: undertaken to address? ....

TOWN OF BANNER ELK
SANITARY SEWER OVERFLOW (S.S.O.)
CLEANUP AND PUMPING
PROCEDURES
AS ADOPTED BY:
THE TOWN OF BANNER ELK
DANNY CLARK, SYSTEM OPERATOR

Department of Public Works
Operations Division
DATE: September 16, 2004
Memorandum
FROM: Public Works Director
TO: All Town Employees
SUBJECT: Sanitary Sewer Overflow (S.S.O.) Response Procedures
1. Sanitary Sewer Overflows endanger our environment and potentially the health of any
citizens, or employees that come into contact with an S.S.O. Unchecked S.S.O.'s can result in
significant penalties from State and Federal environmental regulatory agencies as well. The
procedures below were designed to.protect our environment, citizens, and employees from an
S.S.O. event. These procedures apply to all Town personnel.
2. Upon discovery or a report of an S.S.O. notify the public works department
immediately. If it is after regular working hours notify the public works employee on call
and the Public Works Administrator immediately. If for some reason the public works
employee on call can not be reached, notify the next public works employee on the can back
list. I cannot impress on you enough that this needs to be done without delay. The public
works employee contacted will respond without delay.
3. Upon arrival, the public works employee will make an immediate assessment to
determine if a S.S.O. event has taken place. It an event has taken place, or is in progress, the
employee will attempt to eliminate the source of the S.S.O. and contain any and all spillage that
has taken place. The employee will also insure that the Public Works Administrator and any
other resources or manpower as needed to eliminate the blockage and contain the S.S.O. have
been contacted.
4. In the event that the Public Works Department needs assistance from other
departments within the town or assistance from other towns the Town Manager is to be
contacted and informed of the situation and the type of assistance needed.
5.. Please review and familiarize yourself with the attached Sanitary Sewer Overflow
(S.S.O.) Procedures Manual and contact list. In the event we have a large S.S.O. we will need
assistance from other departments in Town.

0.
IN POND OR LAKE
1. Put up warning tape, black on red on the shoreline at the contaminated area.
2. In a pond, have WWTP operator collect fecal coliform samples and Dissolved Oxygen
(D.O.) readings around the entire circumference. Set up pumping operations below the
dam.
3. In a large lake, have WWTP operator collect fecal samples 2 feet off the bottom. D.0
readings are to be done 1 foot under the surface. Take equal sampling amounts around
the circumference of the structure..
4. When the first sampling results come in, contact the North Carolina Department of Water
Quality for appropriate action if the fecal coliform counts are greater than 8,000
colonies/ml.
5. Continue pumping until 500 colonies/ml or less are obtained in the structure.
6. Keep monitoring fecal coliform counts until the North Carolina Department of Water
Quality or the Avery County Public Health Department says that monitoring is no longer
required.
OUTFALL
1. Put up warning tape, "Danger Do Not Enter," around the S.S.O. site.
2. In open area, lime (powder) heavily and till. Repeat procedure. Seed and then put down
straw.
3. In an area where there is undergrowth or small trees, wash area with large amounts of
water. Push towards the containment area and pump site. Do this until no waste
remains. Wait for 12 to 24 hours then lime the area heavily. Do not lime when the
weather forecast is predicting rainfall.
IN CITIZEN'S YARD
1. Till the area whenever possible. Apply lime, seed, and straw.
2. If not able to till, apply lime and two inches of topsoil and mix thoroughly. Lime again
lightly, then seed, and cover with straw.

ON ASPHALT OR CONCRETE
Set up containment at or near the storm drainage system; do not let the spill enter the
storm drainage system.
2. Put up warning tape around the S.S.O. area.
3. Spread lime on spillage and sand (or equivalent material) to a depth of 1 inch. Let this
stand for 1 hour and sweep up. If moisture or grease is still present, repeat procedure.
.4. After removing the contaminated material, wash down the area with high pressure water
and Clorox. Pump this back into the sewer system. Transport wet sand to drying beds at
the Waste Water Treatment Plant.
If this spill goes into the storm drainage system, refer to creek procedure.
IN CREEK OR STREAM
1. If possible a dam needs to be constructed near a manhole or at a location which is
accessible to the jet/vacuum truck. Build the dam using dirt that is capable of handling
creek and hydrant water without dam failure. Station two pumps at the dam that are
capable of handling creek flow. Use one pump for backup. Have backhoe at site with
extra material at all times so dam can be rebuilt if a breach occurs. There will be two
workers at the pump site at all times during pumping operations. Pump effluent from the
dam in to the manhole.
2. Put up warning tape from the S.S.O. site to the pump site on both.f��
populated areas. In unpopulated areas restrict access where there ' ��11 0_/'
humans coming in contact with the S.S.O. ---- --- _� /
3. Flush the stream with water from a sufficient number of hydrants to remove waste
product from the creek. Have Wastewater Treatment Operator pull samples. Continue to
pump and flush stream until all fecal coliform tests come back 500 colonies/ml or less.
Pull samples every 24 hours until this reading is obtained. Pull samples 100 feet above
the S.S.O. site, at the site, and at 400 feet intervals until reaching the pump site.
5. If Rip Rap is in creek, wash down with high water pressure until there is no waste residue
remaining on, or within the Rip Rap structure.
6. If sludge is in creek, broom creek bottom and sides until there is no waste residue
remaining.
7. If creek flows into a body of water used for recreation, and or drinking, notify the affected
county and local officials as soon as the problem is discovered. If this happens, refer to
pond, lake procedure.

(D) Upon the coy -Jon of any private water and sewer In, the potential users and/or owners
shall convey all right, and interest in said system to the town ,n fee simple, including all easements
appurtenant thereto.
(E) Upon said conveyance, the water and sewer system so conveyed and the users thereof shall be
subject to the existing rules and regulations governing the town Water and Sewer System.
(F) The town has the option of requiring that persons outside the corporate limits who are requesting
connection -of a private water and sewer system to the town water and sewer system voluntarily submit that
property to be served for voluntary annexation to the town. This shall be at the town's discretion. The
annexation process shall be at the expense of the property owner (including survey and legal fees) and shall
be completed prior to obtaining water and/or sewer service.
('80 Code, § 20-25) Penalty, see § 50.999
§ 50.034 GREASE TRAP REGULATION.
(A) Except as hereinafter provided, all commercial and mercantile users of the town sewer system,
which are engaged in the businesses as set forth herein, must install at the expense of the user, a grease trap
consisting of a septic and holding tank, installed according to engineering standards, capable of storing
1,200 gallons of grease residue resulting from the commercial facilities of the commercial entity. The use,
location and design of the septic or holding tank must be such that no grease is allowed to escape from the
holding facility or enter the town collection system. The grease trap must be located at least 50 feet from
the nearest hot water sourg_e of the user. The use of cleaning products which contain degreasers which
emulsify the grease is prohibited.
(B) This chapter shall be applicable to all entities, schools and businesses in the town engaged in the
service of food to the public, meat processing, including butcher shops, and gasoline service stations and
convenience stores where food is cooked and served, unless the grease residue is 50 parts per million (50
milligrams per liter) or less, as determined by periodic readings conducted by the town or its designated
engineers. Additionally, no gasoline service stations shall at any time or under any circumstances allow the
introduction of oil, gasoline or any petroleum products into a grease trap or into the town collection system.
(C) Within ten days after inspection and notice by the Public Works Director, the septic or holding
tank must be pumped, cleaned and all grease residue disposed of by a licensed sewage disposal operator in
an authorized disposal site outside the town limits. The expense of this pumping, cleaning and disposal
shall be borne by the user. In addition, if due to the use, location or design of the septic or holding tank,
grease is escaping into the collection system, within five days notice by the Public Works Director of
violation of this chapter, the user must take all steps necessary to correct any and all problems.
Water and Sewer Systems
(D) Failure of the user to comply with this chapter will result in the following action by the town:
(1) First violation: Notice to the user;
(2) Second violation: A fine according to Section 4 of the Banner Elk Fee Schedule (on file with

I
S.S.O REPORTING PROCEDURES
1. Upon discovery or report of a possible S.S.O. site during normal duty hours, notify the
Public Works Department at Town Hall. In the event they cannot be reached, contact
them via radio.
2. After normal duty hours contact the public works employee on call for that day. In the
event he cannot be reached, contact Danny Clark at 733-4516 or Cell 387-1580 or Chris
Belvins at 1-423-543-8334 or cell 423-213-9671
3. In the event the employee on site requires assistance from other departments within the
town or assistance from other towns the Town Manager is to be contacted and informed
of the situation and the type of assistance needed.
4. The ORC or will be the primary interface between the Town of Banner Elk and the State
of North Carolina Department of Water Quality and the Avery County Health Department
on all S.S.O. matters.
The ORC will report overflows from any sewer line or pump station, or the bypass of any
wastewater treatment system or any component thereof to the North Carolina Department
of Environment and Natural Resources, Division of Water Quality. This requirement
applies in the following cases:
Any spill of 1,000 gallons or more; and
Any spill, regardless of the volume, if any waste reaches the surface waters of
the State. Please note that conveyances such as drainage ditches and storm sewers
are considered waters of the State.
The ORC is required to provide an oral report regarding reportable spills to the
Asheville Regional Office as soon as possible, but in no case later than 24 hours
following the spill event.
Additionally, if a spill occurs after normal business hours, the event must be
reported during the next working day. Should a spill occur after hours which
reaches the surface waters and/or it may be considered as either an environmental
or health hazard, the report must be made immediately to the Division of
Emergency Management at 1-800-858-0638. Their office will contact appropriate
Division of Water Quality staff.

PURPOSE:
The purpose of this document is to protect the citizens of Banner Elk, North Carolina and the
Environment by establishing written procedures for responding to Sanitary Sewer Overflows
(S.S.0). This procedure applies to all Public Works employees that in the course of their work
may deal with S.S.O's. These procedures will be reviewed at least semi-annually, or whenever
revised guidance from county, state or federal authorities dictate a revision is necessary.

CONTAINMENT PROCURES
As soon as the employee arrives on site of the S.S.O. their first priority will be to contain
the spill as to not allow it to reach surface waters. If there is no danger of the S.S.O.
reaching surface waters, contain the S.S.O. to as small of a area as possible.
2. The second priority shall be to tape off the S.S.O. area to prevent any unauthorized
person from entering the contaminated area. This includes the banks of surface waters
that S.S.O. has reached.
3. Containment shall be accomplished in any number of ways including but not limited to
the construction of; ditches, ponds, or dams. The sewage contained in these containment
areas shall be pumped back into the sewer system or transported to the WWTP by pumper
trucks
4. Trash pumps capable of handling the flow of the sewer line are to be placed at the
overflowing manhole and the sewage pumped into the next downstream manhole until the
blockage is corrected. One employee shall remain onsite until the pumps are no longer
needed.
BLOCKAGE CORRECTION PROCURES
1. As soon as the S.S.O. has been contained and a bypass pumping system has been set up
attempt to eliminate the blockage by first checking for problems in the invert of the
overflowing manhole
2. Utilizing the Town's Equipment and outside contractors (if needed) eliminate the
blockage (see attached contact list for outside contractors). Containment and bypass
pumping are to remain operational until the blockage is corrected.
CLEANUP PROCURES
ALL S.S.O.
Remove all paper, plastic or any other non -decomposing material from site. Material
should be bagged in a container clearly marked biohazard and transported to the WWTP.

A written report (see attached form) must be submitted to the Asheville Regional
Office within five (5) days of the time that The Town of Banner Elk becomes
aware of the spill occurrence. All parts of the form must be completed in detail
and submitted either at the time of the oral report or with the required five (5)
days. It is highly recommended that the form be faxed to the regional office, then
followed up by a telephone call to confirm the fax has been received and to
provide any additional information that may be needed.
S.S.O. Telephone Contact Numbers
State of North Carolina
Asheville Regional Office 1-828-251-6208
Division of Water Quality
State of North Carolina 1-800-858-0638
Division of Emergency Management
(For after hour spills that reach a waterway)
Avery County Emergency Management 733-8210
Avery County Health Department 733-6031
Public Works Director Home 733-4516
Water/Sewer System Operator Home 423-543-8334
Maintenance Supervisor Home 733-0235
Town Manager Home 387-7209
See also attached contact list

Town Banner Elk
J` Public 1Norks Department
�» l 0 P.O. Box 156 Phone [phone]
.- > Banner Elk, NC 28604 Fax [phone]
0 `` E-mail [e-mail]
:J iI�J�/ �'tl9' �y ' / �'' �•i
June 22 1999 -�
yN
190,
Mr. Mike Parker`'` =`
59 Woodfin Place
Asheville, NC 28801
RE: Collection System Operational and Maintenance evaluations
Dear Mr. Parker:
Enclosed you will find the Operational and Maintenance evaluations for the Banner
Elk Collection System. Also I have enclosed a Map of the collection system, contact
and equipment list, and a copy of the Sewer Overflow Policy.
Please advise me of any changes or additions that need to be made to these
documents.
Thank You,
Danny Clark
Public Works Director

TOWN OF BANNER ELK
SANITARY SEWER OVERFLOW (S.S.O.)
CLEANUP AND PUMPING
PROCEDURES
AS ADOPTED BY:
THE TOWN OF BANNER ELK
DANNY CLARK, SYSTEM OPERATOR

Department of Public Works
Operations Division
DATE: March 25, 1999
Memorandum
FROM: Public Works Administrator
TO: All Town Employees
SUBJECT: Sanitary Sewer Overflow (S.S.O.) Response Procedures
1. Sanitary Sewer Overflows endanger our environment and potentially the health of any
citizens, or employees that come into contact with an S.S.O. Unchecked S.S.O.'s can result in
significant penalties from State and Federal environmental regulatory agencies as well. The
procedures below were designed to protect our environment, citizens, and employees from an
S.S.O. event. These procedures apply to all Town personnel.
2. Upon discovery or a report of an S.S.O. notify the public works department
immediately. If it is after regular working hours notify the public works employee on call
and the Public Works Administrator immediately. If for some reason the public works
employee on call can not be reached, notify the next public works employee on the call back
list. I cannot impress on you enough that this needs to be done without delay. The public
works employee contacted will respond without delay.
3. Upon arrival, the public works employee will make an immediate assessment to
determine if a S. S.O. event has taken place. It an event has taken place, or is in progress, the
employee will -attempt to eliminate the source of the S.S.O. and contain any and all spillage that
has taken place. The employee will also insure that the Public Works Administrator and any other
resources or manpower as needed to eliminate the blockage and contain the S.S.O. have been
contacted.
4. In the event that the Public Works Department needs assistance from other
departments within the town or assistance from other towns the Town Manager is to be
contacted and informed of the situation and the type of assistance needed.
5. Please review and familiarize yourself with the attached Sanitary Sewer Overflow
(S.S.O.) Procedures Manual and contact list. In the event we have a large S.S.O. we will need
assistance from other departments in Town.

PURPOSE:
The purpose of this document is to protect the citizens of Banner Elk, North Carolina and the
Environment by establishing written procedures for responding to Sanitary Sewer Overflows
(S. S.0). This procedure applies to all Public Works employees that in the course of their work
may deal with S. S.O's. These procedures will be reviewed at least semi-annually, or whenever
revised guidance from county, state or federal authorities dictate a revision is necessary.

S.S.O REPORTING PROCEDURES
1. Upon discovery or report of a possible S.S.O. site during normal duty hours, notify the
Public Works Department at Town Hall. In the event they cannot be reached, contact
them via radio.
2. After normal duty hours contact the public works employee on call for that day. In the
event he cannot be reached, contact Danny Clark at 733-4516 or pager number 1-800-
283-1212 ID# 8004364. In the event that he cannot be reached, contact Earl Turbyfill at
733-0235 or pager number 733-8539. In the event that he cannot be reached, contact Will
Jones at 1-423-772-4735 or 1-423-772-3959.
In the event the employee on site requires assistance from other departments within the
town or assistance from other towns the Town Manager is to be contacted and informed
of the situation and the type of assistance needed.
4. The Public Works Administrator will be the primary interface between the Town of
Banner Elk and the State of North Carolina Department of Water Quality and the Avery
County Health Department on all S.S.O. matters.
5. Public Works Administrator will report overflows from any sewer line or pump station, or
the bypass of any wastewater treatment system or any component thereof to the North
Carolina Department of Environment and Natural Resources, Division of Water Quality.
This requirement applies in the following cases:
Any spill of 500 gallons or more; and
Any spill, regardless of the volume, if any waste reaches the surface waters of the
State. Please note that conveyances such as drainage ditches and storm sewers are
considered waters of the State.
The Public Works Administrator is required to provide an oral report regarding
reportable spills to the Asheville Regional Office as soon as possible, but in no case
later than 24 hours following the spill event.
Additionally, if a spill occurs after normal business hours, the event must be
reported during the next working day. Should a spill occur after hours which
reaches the surface waters and/or it may be considered as either an environmental
or health hazard, the report must be made immediately to the Division of

Emergency Management at 1-800-858-0638. Their office will contact appropriate
Division of Water Quality staff.
A written report (see attached form) must be submitted to the Asheville Regional
Office within five (5) days of the time that The Town of Banner Elk becomes
aware of the spill occurrence. All parts of the form must be completed in detail
and submitted either at the time of the oral report or with the required five (5)
days. It is highly recommended that the form be faxed to the regional office, then
followed up by a telephone call to confirm the fax has been received and to provide
any additional information that may be needed.
S.S.O. Telephone Contact Numbers
State of North Carolina
Asheville Regional Office 1-828-251-6208
Division of Water Quality
State of North Carolina 1-800-858-0638
Division of Emergency Management
(For after hour spills that reach a waterway)
Avery County Emergency Management 733-8210
Avery County Health Department 733-6031
Public Works Administrator Home 733-4516
Maintenance Supervisor Home 733-0235
Town Manager Home 898-3518
See also attached contact list

CONTAINMENT PROCURES
As soon as the employee arrives on site of the S. S.O. their first priority will be to contain
the spill as to not allow it to reach surface waters. If there is no danger of the S.S.O.
reaching surface waters, contain the S.S.O. to as small of a area as possible.
2. The second priority shall be to tape off the S.S.O. area to prevent any unauthorized
person from entering the contaminated area. This includes the banks of surface waters that
S.S.O. has reached.
3. Containment shall be accomplished in any number of ways including but not limited to the
construction of, ditches, ponds, or dams. The sewage contained in these containment areas
shall be pumped back into the sewer system or transported to the WWTP by pumper
trucks
4. Trash pumps capable of handling the flow of the sewer line are to be placed at the
overflowing manhole and the sewage pumped into the next downstream manhole until the
blockage is corrected. One employee shall remain onsite until the pumps are no longer
needed.
BLOCKAGE CORRECTION PROCURES
As soon as the S.S.O. has been contained and a bypass pumping system has been set up
attempt to eliminate the blockage by first checking for problems in the invert of the
overflowing manhole
2. Contact outside contractors and request a flushing and/or rodding machine to help
eliminate the blockage(see attached contact list). Containment and bypass pumping are to
remain operational until the blockage is corrected.
CLEANUP PROCURES
ALL S.S.O.
Remove all paper ,plastic or any other non -decomposing material from site. Material
should be bagged in a container clearly marked biohazard and transported to the WWTP.

ON ASPHALT OR CONCRETE
Set up containment at or near the storm drainage system; do not let the spill enter the
storm drainage system.
2. Put up warning tape around the S.S.O. area.
3. Spread lime on spillage and sand (or equivalent material) to a depth of 1 inch. Let this
stand for 1 hour and sweep up. If moisture or grease is still present, repeat procedure.
4. After removing the contaminated material, wash down the area with high pressure water
and Clorox. Pump this back into the sewer system. Transport wet sand to drying beds at
the Waste Water Treatment Plant.
If this spill goes into the storm drainage system, refer to creek procedure.
M CREEK OR STREAM
If possible a dam needs to be constructed near a manhole or at a location which is
accessible to the jet/vacuum truck. Build the dam using dirt that is capable of handling
creek and hydrant water without dam failure. Station two pumps at the dam that are
capable of handling creek flow. Use one pump for backup. Have backhoe at site with
extra material at all times so dam can be rebuilt if a breach occurs. There will be two
workers at the pump site at all times during pumping operations. Pump effluent from the
dam in to the manhole.
2. Put up warning tape from the S. S.O. site to the pump site on both sides of the creek in
populated areas. In unpopulated areas restrict access where there is any chance of
humans coming in contact with the S.S.O.
3. Flush the stream with water from a sufficient number of hydrants to remove waste
product from the creek. Have Wastewater Treatment Operator pull samples. Continue to
pump and flush stream until all fecal coliform tests come back 500 colonies/ml or less.
Pull samples every 24 hours until this reading is obtained. Pull samples 100 feet above the
S.S.0. site, at the site, and at 400 feet intervals until reaching the pump site.
If Rip Rap is in creek, wash down with high water pressure until there is no waste residue
remaining on, or within the Rip Rap structure.
6. If sludge is in creek, broom creek bottom and sides until there is no waste residue
remaining.
7. If creek flows into a body of water used for recreation, and or drinking, notify the affected
county and local officials as soon as the problem is discovered. If this happens, refer to
pond, lake procedure.

IN POND OR LAiKE
1. Put up warning tape, black on red on the shoreline at the contaminated area.
2. In a pond, have WWTP operator collect fecal coliform samples and Dissolved Oxygen
(D.O.) readings around the entire circumference. Set up pumping operations below the
dam.
3. In a large lake, have WWTP operator collect fecal samples 2 feet off the bottom. D.O
readings are to be done 1 foot under the surface. Take equal sampling amounts around
the circumference of the structure.
4. When the first sampling results come in, contact the North Carolina Department of Water
Quality for appropriate action if the fecal coliform counts are greater than 8,000
colonies/ml.
5. Continue pumping until 500 colonies/ml or less are obtained in the structure.
6. Keep monitoring fecal coliform counts until the North Carolina Department of Water
Quality or the Avery County Public Health Department says that monitoring is no longer
required.
OUTFALL
1. Put up warning tape, "Danger Do Not Enter," around the S.S.O. site.
2. In open area, lime (powder) heavily and till. Repeat procedure. Seed and then put down
straw.
3. In an area where there is undergrowth or small trees, wash area with large amounts of
water. Push towards the containment area and pump site. Do this until no waste
remains. Wait for 12 to 24 hours then lime the area heavily. Do not lime when the
weather forecast is predicting rainfall.
IN CITIZEN'S YARD
1. Till the area whenever possible. Apply lime, seed, and straw.
2. If not able to till, apply lime and two inches of topsoil and mix thoroughly. Lime again
lightly, then seed, and cover with straw.

Contact List
Public Works Employees
Danny Clark Public Works Administration
Home
733-4516
Pager
800-283-1212
ID #
800-4364
Cellular
387-1580
Earl Turbyfill Maintenance Supervisor
Home
733-0235
Pager
733-8539
Will Jones Maintenance Worker
423-772-4735
423-772-3959
Water & Wastewater Treatment Operators
Water Quality Services Office 733-9498
Beech Mountain
Sugar Mountain
Newland
Elk Park
Seven Devils
Boone
Blowing Rock
Morganton
Other Town Public Works
Joe Perry
387-9282
David Webb
898-5822
C.L. Lewis
733-2023
Odis Ward
733-9573
Gary Fox
898-6365
Blake Brown
262-4530
Jonney Lents
295-5200
Jim Williams
437-5372
Contractors
Eggers Construction / Mike Eggers Work 898-5862

Roto - Rooter
Renaissance Environmental Services
Jennings Construction / Burr Jennings
Appalachian Pumping
Bill Berry
Harry Gwyn
High Country Paving
Intermountain Electric Co
Miscellaneous
Banner Elk Police / Bill Burleson
Banner Elk Volunteer Fire Dept / Skipper Blair
Avery County Emergency Management / David Vance
Avery County Communications
Lees McRae College / Tom Macon (President)
Rich Huber (Maintenance)
Mountain Electric
Skyline Telephone
Cannon Hospital / Lewis King (Maintenance)
Eddie Green (Director)
264-0159
437-0352
430-8601
Work
898-6692
Home
898-6651
264-2450
Work / Home
898-6880
Work/Home
898-4871
Work
963-6155
Home
733-3320
733-9799
Pager
733-7834
Cellular
387-1020
Work 898-4300
Home 898-4237
898-4623
Work 733-8213
733-5855
Work
898-5241
Home
898-8040
Work
898-8730
733-0159
811
Work 733-4410

G D S 733-9619
State Agencies
N.C. D O T Newland / Bucky Vance (Supervisor) 733-2776
Boone / Martin Bolick (District Engineer) 265-5380
N.C. Dept of Environmental Health & Natural Resources / Asheville Offices
Wastewater / Mike Parker 828-251-6208
Water / Jerry Freeman 828-251-6792
Suppliers
U.S. Filter
Henry Kovacs
Work 800-829-5142
Home 828-693-1326
Suggis Equipment Co
Work 704-943-2071
Gouge Oil Company
Jeff Gouge
765-2371
Banner Elk Exxon
898-5210
Avery Rent All
Jimmy Green
898-6301
Lowes Hardware
Mike Davis
898-9797
Avery Hardware
733-2540
Engineers
McGill & Associates Danny Bridges ( Project Manager) 828-252-0575
Mike Waresak ( Engineer) "
Vann Waters ( Design Tech) "
Mattern & Craig Randy Dodson 423-245-4970
Vaughn & Melton Michael Calhoun 704-253-2796

Equipment List for Sewer Overflows
EQUIPMENT
2" Trash Pump ( 150 GPM)
2" Trash Pump ( 150 GPM)
Larger Trash Pumps
Sewer Tape
6"- 8" pipe plug
Small generator
Small Flusher
Backhoe
Replacement Pumps for Pump Stations
LOCATION
Maintenance Building
Avery Rent- All
Eggers Construction and Boone Rent All
Maintenance Building
Maintenance Building
Maintenance Building
Roto-Rooter (Johnson City)
Maintenance Building
Maintenance Building

Michael F. Easley, Governor
William G. Ross Jr., Secretary
North Carolina Department of Environment and Natural Resources
Alan W. Klimek, P.E. Director
Division of Water. Quality
Lshe le Rpgionel Office
SURFACE WATER PROTECTION
October 26, 2006
Mr. Hugh Montgomery, Town Manager
Town of Banner Elk
Post Office Box 2049
Banner Elk, North Carolina 28604-2049
SUBJECT: Compliance Evaluation Inspection
Town of Banner Elk
Wastewater Collection System
Permit No: WQCS00161
Avery County
Dear Mr. Montgomery:
Attached you will find the Report resulting from the Banner Elk Wastewater
Collection System Compliance Evaluation Inspection which we conducted on October 19,
2006. We came away concluding that Danny Clark and the people in Banner Elk's Public
Works Department are doing a fine job of taking care of the Town's wastewater collection
system.
The Town's Wastewater Collection System Permit Application indicates the
presence of several high -priority lines. Such lines should be inspected twice a year and
those inspections documented.
The Town should modify its pump station logs to include: wet well cleaning,
inspection and exercising of valves and inspection and lubrication of pumps.
Operation and maintenance of a municipal wastewater collection system to today's
standards requires money. In our inflationary economy we encourage the Town Council
to consider annual sewer rate increases to offset the cost of inflation and system upkeep.
. Residents of most towns are more receptive to small annual increases than less
frequent but larger increases.
We are concerned about the presence of substantial footages of privately owned
sewers which are tributary to the Town of Banner Elk's collection system. Such system
may be sources of substantial volumes of infiltration and inflow for the Town. Privately
owned systems are unlikely to receive the same high level of operation and maintenance
that municipal lines receive and are more likely to experience overflows of raw sewage.
N"pr�tnhCarolina
Natura!!Y
2090 U.S. Hiqhwav 70, Swannanoa, NC 28778 Telephone: [phone] Fax: [phone] Customer Service 1 877 623-6748

We observed during the inspection that Banner Elk does not own a closed circuit
televison camera to be used in making informed decisions regarding sewer maintenance.
Television cameras are one of the most useful sewer maintenance tools to come along in
a long time. For the first time, a repair person can see what the problem is before
excavating which often saves having to excavate at all or prevents excavating the wrong
place. Working on a sewer line .without a television camera is like working on a car with
your eyes closed. We encourage Banner Elk to consider the purchase of such a camera.
We thank you for the Town's hospitatility during the inspection. Should you need
to discuss the Town's wastewater collection program please do not hesitate to call either
of us at 828-296-4500.
Sincerely,
Atc �. pw I
Don R. Price
Wastewater Treatment plant Consultant
Enclosure
xc: Danny Clark, ORC
PERCS Unit_
'r
1 _j_
Roy M. Davis
Environmental Engineer

Compliance Inspection. Report
Permit: WQCS00161 Effective: 06/08/05 Expiration: 05/31/10 Owner: Town of Banner Elk
SOC: Effective: Expiration: Facility: Banner Elk Collection System
County: Avery PO Box 156
Region: Asheville
Banner Elk NC 28604
Contact Person: Riff-e*67 ' � �. %l �; fy �,J Phone: [phone]
Directions to Facility: J
Primary ORC: -V.IA N N Y Certification: Phone:
Secondary ORC(s):
On -Site Representative(s):
Related Permits:
NC0032115 Town of Banner Elk - Banner Elk WWTP
Inspection Date: 10/19/2006 a' _ Entry Time: 09:45 AM Exit Time: 01:30 PM
Primary Inspector: Don Price `+�-�'� /', -,(rim Phone: [phone]
Secondary Inspectors):
Reason for Inspection: Routine . Inspection Type: Compliance. Evaluation
Permit Inspection Type: Collection system management and operation
Facility Status: ■ Compliant ❑ Not Compliant
Question Areas:
Miscellaneous Questions Performance Standards Operation & Maint Reqmts Records
■ Monitoring & Rpting ■ Inspections Pump Station Manhole
Reqmts
Lines
(See attachment summary)
Page: 1

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 10/19/2006 Inspection Type: Compliance Evaluation
Reason for Visit: Routine
Inspection Summary: The Town of Banner Elk is doing a fine job of taking care of its wastewater collection system.
The Town's Collection System Permit Application indicated the presence of several high priority sewer lines. The Town
should inspect such lines two times each year and document those inspections.
The Town should modify its pump station logs to include: wet well cleaning, inspection and exercising of valves and
inspection and lubrication of pumps.
Page: 2

Approximate capital improvement budget for collection system?
Total annual revenue for wastewater collection and treatment?
CIP Comments
Is system free of known points of bypass?
If no, describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations?
# Does the sign include:
Instructions for notification?
Pump station identifier?
24-hour contact,numbers
If no, list deficient pump stations
Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 10/19/2006 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Performance Standards _ Yes No NA NE
Is Public Education Program for grease established and documented? n ❑ n
What educational tools are used?
- Bifesl mailiag-en.dQast 96� Qom—
Is Sewer Use Ordinance/Legal Authority available?
Does it appear that the Sewer Use Ordinance is enforced?
Is Grease Trap Ordinance available?
Is Septic Tank Ordinance available (as applicable, i.e. annexation)
List enforcement actions by permittee, if any, in the last 12 months
one
H 's an acce takal�ap tal I�eeent 055(Mg-iP) kaeen mple erlCe
Does CIP address short term needs and long term Vmaster plan\" concepts?
Does CIP cover three to five year period?
Does CIP include Goal Statement?
Does CIP include description of project area?
Does CIP include description of existing facilities?
Does CIP include known deficiencies?
Does CIP include forecasted future needs?
Is CIP designated only for wastewater collection and treatment?
3:S�v�O
■VFJ /N-n
■)nn
Min
Ex n
■AIR n
■ n n
■ nn
■ �n n
M Xn o
/p/00L)
)nnn
Page: 3

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 10/19/2006 Inspection Type: Compliance Evaluation
Reason for Visit: Routine
# Do ALL pump stations have an "auto polling" feature/SCADA? Cry I4y
X n n n
Number of pump stations
1
Number of pump stations that have SCADA
0
Number of pump stations that have simple telemetry
Number of pump stations that have only audible and visual alarms
0
Number of pump stations that do not meet permit requirements
0
# Does the permittee have a root control program?
❑ n ■
,
# If yes, date implemented?
Describe:
Comment: The Town's one pump station was recently upgraded.
Inspections Yes No NA NE
Are maintenance records for sewer•lines available? L" � n n n
Are records available that document pump station inspections?n n n
Are SCADA or telemetry equipped pump stations inspected at least once a week? ❑ n n
Are non-SCADA/telemetry equipped pump stations inspected every day? n ❑ n
Are records available that document citizen complaints? n n n
# Do you have 'a system to conduct an annual observation of entire system? ❑ ❑
Fl
# Has there been an observation of remote areas in the last year?
Are records available that document inspections of high -priority lines? (1K0
0 0
Has there been visual inspections of high -priority lines in last six months?❑ n El
Comment:
Operation Bu Maintenance Requirements Yes No NA NE
Are all log books available? l(n n n
Does supervisor review all log books on a regular basis? n n n
Does the supervisor have plans to address documented short-term problem areas? n n n
What is the schedule for reviewing inspection, maintenance, & operations logs and problem areas?
As needed.
Are maintenance records for equipment available? n n n
Is a schedule maintained for testing emergency/standby equipment?
What is the schedule for testing emergency/standby equipment? Weekly
0
Page: 4

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 10/19/2006 Inspection Type: Compliance Evaluation Reason for Visit: Routine
a IIurrrp station iogs include:
Inside and outside cleaning and debris removal? n ❑ ❑
Inspecting and exercising all valves? ❑ fl ❑
Inspecting and lubricating pumps and other equipment? ❑ n n
Inspecting alarms, telemetry and auxiliary equipment? ■ )<,n n
Is there at least one spare pump for each pump station w/o pump reliability? n n
Are maintenance records for right-of-ways available?n n n
Are right-of-ways currently accessible in the event of an emergency?n n n
Are system cleaning records available? n n n
Has at least 10% of system been cleaned annually? n n Fl
What areas are scheduled for cleaning in the next 12 months?
Is a Spill Response Action Plan available?
Does the plan include:
24-hour contact numbers
■ n n
n
Response time
n n
n
Equipment list and spare parts inventoryn
n
n
Access to cleaning equipment
W n
n
Access to construction crews, contractors, and/or engineersn
n
n
Source of emergency funds
■ ❑
Site sanitation and cleanup materials
n n
n
Post-overflow/spill assessment
n n
n
Is a Spill Response Action Plan available for all personnel?
n n
n
Is the spare parts inventory adequate?n
n
n
Comment:
Yes No NA
NE
Are adequate records of all SSOs, spills and complaints available? n ❑ n
Are records of SSOs that are under the reportable threshold available? ■ n n
Do spill records indicate repeated overflows (2 or more in 12 months) at same location? ❑ �n n
If yes, is there a corrective action plan? ❑ ❑ n
Is a map of the system available? `1n ❑ n
Page: 5

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 10/19/2006 Inspection Type: Compliance Evaluation
Reason for Visit: Routine
Does the map include:
Pipe sizesn
n
n
Pipe materials
n
�nnn
n
Pipe location
Flow direction
n
■X,n
n
Number of service taps
n
Pump stations and capacity
❑
❑
If no, what percent is complete?
100
List any modifications and extensions that need to be added to the map
# Does the permittee ha e a copy of their permit?
n n
n
Comment:
Monitoring and Reporting Re uirementS
Yes No NA NE
Are copies of required press releases and distribution lists available?
❑ ❑
n
Are public notices and proof of publication available?
# Is an annual report being prepared in accordance with G.S. 143-215.1C?
■n
❑
# Is permittee compliant with all compliance schedules in the permits?n
n
n
If no, which one(s)?
Comment:
1
Pump Station
Yes
No
NA
NE
Pump station type
Duplex
Are pump station logs available?
■
n
n
n
Is it accessible in all weather conditions?
■
n
n
n
# Is general housekeeping acceptable?
■
n
n
n
Are all pumps present?
■
n
n
n
Are all pumps operable?
■
[I
❑
❑
Are wet wells free of excessive debris?
■
❑
❑
❑
Are upstream manholes free of excessive debris/signs of overflow?
■
❑
❑
❑
Page: 6

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 10/19/2006 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Are floats/controls for pumps/alarms operable?
■
n
n n
Is "auto polling" feature/SCADA present?
n
■
n n
Is "auto polling" feature/SCADA operational?
❑
n
■ ❑
Is simple telemetry present?
■
n
n n
Is simple telemetry operational?
■
n
n n
Are audio and visual alarms present?
■
n
n n
Are audio and visual alarms operable?
■
❑
fl
Is the Pump station inspected as required?
❑
n n
Are backflow devices in place?
■
n
n n
Are backflow devices operable?
■
❑
n n
Are air relief valves in place?
n
❑
❑ ■
Are air relief valves operable?
n
n
n ■
# Is an emergency generator available?
■
n
n n
Can the emergency generator run the pumps?
®
n
n n
Is the pump station equipped for quick hook-up?
n
n
■ n
Is the generator operable?
■
n
n n
# Is fuel in tank and sufficient?
■
n
n n
Is the generator inspected according to their schedule?
■
❑
❑ ❑
Is a 24-hour notification sign posted?
■
❑
n n
Does it include:
Instructions for notification?
■
n
n n
Pump station identifier?
■
n
n n
Emergency phone number
■
n
n n
Is public access limited?
■
n
n n
Is pump station free of overflow piping?
■
n
n n
Is the pump station free of signs of overflow?
■
n
❑ n
Are run times comparable for multiple pumps?
NE
Comment: Station was extensively rebuilt in the last few months.
Page: 7

li
�I'
p
�e-
gill ,y�r� ---

0

a
Compliance Inspection Report
Permit: WQCS00161 Effective: 06/08/05 Expiration: 05/31/10 Owner: Town of Banner Elk
SOC: Effective: Expiration: Facility: Banner Elk Collection System
County: Avery PO Box 156
Region: Asheville
Banner Elk NC 28604
Contact Person: Bill Cook Phone: [phone] Ext.
Directions to Facility:
Primary ORC: "'—* 111 � , �� Certification: Phone:
Secondary ORC(s): P 0., l CQQ � "� �"� Q �,�, y�
Daniel Lee Clark Certification: 985215 Phone: [phone]
On -Site Representative(s):
Related Permits:
NCO032115 Town of Banner Elk - Banner Elk WWTP
Inspection Date: 08/26/2005 Entry Time: 1 4 AM Exit Time: 01:30 PM
Primary Inspector: Roy M Davis 4-5 Phone: [phone]
Secondary Inspector(s) '--I)
Ext.4659
Phone:
Phone:
Reason for Inspection: Routine Inspection Type: Compliance Evaluation
Permit Inspection Type: Collection system management and operation
Facility Status: ■ Compliant O Not Compliant
Question Areas:
Miscellaneous Questions Performance Standards Operation & Maint Regmts Records
■ Monitoring & Rpting ■ Inspections Pump Station Manhole
Reqmts
Lines
Inspection Summary:
The Town of Banner Elk is doing a good job of taking care of its sewage collection system. The Town was only issued a collection
system permit on June 8, 2005 so I view this inspection as laying the groundwork for future inspections. In accordane with
regulation of the North Carolina Environmental Management Commission the Town should immediately start daily inspection of the
Elk River Sewage Pump Station until such time as telemetry is restored at which the station should will be inspected weekly.
Page: 1

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 08/26/2005 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Performance Standards
Is Public Education Program for grease established and documented?
Yes No
�11
NA
❑
NE
❑
If no, provide schedule of compliance
What educational tools are used? '-�Tpn.c� , C�ZI
Is Sewer Use Ordinance/Legal Authority available?
❑
❑
❑
Does it appear that the Sewer Use Ordinance is enforced?
❑
❑
❑
Is Grease Trap Ordinance available?
❑
❑
❑
Is Septic Tank Ordinance available?
❑
❑
M
If no, provide schedule of compliance
List enforcement actions by permitte, if any, in the last 12 months V-f��
Has an acceptable Capital Improvement Plan (CIP) been implemented?
❑
❑
❑
If no, provide schedule of compliance
Does CIP address short term needs and long term \"master plan\" concepts?
❑
❑
❑
Does CIP cover three to five year period?
❑
❑
❑
Does CIP include Goal Statement?
❑
❑
Does CIP include description of project area?
❑ g
❑
0
Does CIP include description of existing facilities?
❑ X
❑
Does CIP include known deficiencies?
M ❑
❑
❑
Does CIP include forecasted future needs?
M ❑
❑
❑
Is CIP designated only for wastewater collection and treatment? If i O
i
❑
El
Approximate capital improvement budget for collection system? lC) 17�� ^} f
Total annual revenue for wastewater collection and treatment?
CIP Comments nv..01�v'
zn
Is system free of known points of bypass? � ��
❑
❑
❑
If no, describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations?
M ❑
❑
❑
Does the sign include:
Instructions for notification?
❑
❑
❑
Pump station identifier?
❑
❑
❑
24-hour contact numbers
M ❑
❑
❑
If no, provide a schedule of compliance
If no, list deficient pump stations
Do ALL pump stations have an "auto polling" feature/SCADA?
Number of pump stations
Number of pump stations that have SCADA
Number of pump stations that have simple telemetry
Number of pump stations that have only audible and visual alarms
Number of pump stations that do not meet permit requirements
❑ ■ ❑ ❑
��
0
Provide a schedule of compliance
Comment: It is planned to replace the Old Turnpike East Pump Station by a gravity sewer by the end of the year. As a
result of September 2004 flood damage it is planned to rebuild completely the Elk River Pump Station by late this year or
early next year. The standby power unit at the Elk River Pump Station will be repaired and place back in operation.
1
0
0
Page: 2

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 08/26/2005 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Inspections Yes No NA NE
Are maintenance records for sewer lines available? ❑ ❑
Are records available that document pump station inspections? 0 ❑ ❑ ❑
Are SCADA or telemetry equipped pump stations inspected at least once a week? M ❑ ❑ ❑
Are non-SCADA/telemetry equipped pump stations inspected every day? ❑ 0 X ❑
Are records available that document citizen complaints? V❑ ❑
Are records available that document an annual observation of entire system? i1 ❑ ❑ m
Has there been an observation of entire system in the last year? j ❑ ❑
Are records available that document inspections of high -priority lines? ❑ ❑ M ❑
Has there been visual inspections of high -priority lines in last 6 months? ❑ ❑ M ❑
Comment: The River Pump Station los ' s telemetry during the Se tuber 2004 floods. Th ation has not been
inspected daily sinc6laternetry was lost but will a inspected daily until station is rebuilt.
Operation & Maintenance Rpquirements Yes No NA NE
Are all log books available? ❑ ❑
Does supervisor review all log books on a regular basis? ❑ ❑
Does the supervisor have plans to address documented short-term problem areas? ❑ ❑ ❑
What is the schedule for reviewing inspection, maintenance, & Qpe tions logs and problem a eas?
Is a schedule maintained for testing emergency/standby e uiprfient? r `'6��'''`� ❑ ❑ ❑
Are maintenance records for equipment available? 1 1 ❑ ❑
If no, provide schedule for compliance
What is the scedule for testing emergency/standby equipment? LA
Do pump station logs include:
Inside and outside cleaning and debris removal?
❑ ❑
M
Inspecting and exercising all valves?
❑ ^ ❑
Inspecting and lubricating pumps and other equipment?
❑ ❑
Inspecting alarms, telemetry and auxiliary equipment?
X ❑ ❑
❑
If no, provide schedule for compliance
Is there at least one spare pump for each pump station w/o pump reliability?
❑ ❑
If no, provide schedule for compliance
Are maintenance records for right-of-ways available?
❑ ❑ ❑
0
Are right-of-ways currently accessible in the event of an emergency?
M ❑ ❑
❑
If no, provide schedule for compliance
Are system cleaning records available?
❑ ❑
Has at least 10% of system been cleaned annually?
❑ ❑
M
If no, provide schedule for compliance
What areas are scheduled for cleaning in the next 12 months?
Is a Spill Response Action Plan available?
❑ ❑
❑
Does the plan include:
24-hour contact numbers
❑ ❑
❑
Response time
❑ ❑
❑
Equipment list and spare parts inventory
❑ ❑
❑
Access to cleaning equipment
❑ ❑
❑
Page: 3

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 08/26/2005 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Access to construction crews, contractors, and/or engineers❑ ❑ ❑
Source of emergency funds ❑ ❑ ❑
Site sanitation and cleanup materials ❑ ❑ ❑
Post-overflow/spill assessment ■ ❑ ❑ ❑
Is a Spill Response Action Plan available for all personnel? ❑ ❑ ❑
Is the spare parts inventory adequate? ❑ ❑ ❑
If no, provide schedule for compliance
Comment:
Records
Are adequate records of all SSOs, spills and complaints available?
Are records of SSOs that are under the reportable threshold available?
If no, provide schedule for compliance
Do spill records indicate repeated overflows (2 or more in 12 months) at same location?
If yes, is there a corrective action plan?
Is a map of the system available?
Does the map include:
Pipe sizes
Pipe materials
Pipe location
Flow direction
Approximate pipe age
Number of service taps
Pump stations and capacity
If no, what percent is complete?
List any modifications and extensions that need to be added to the map
Comment:
Are copies of required press releases and distribution lists available?
Are public notices and proof of publication available?
Comment:
RM ►1 ■
,❑ ❑ ❑
❑ ❑ ❑
❑ ❑ ❑
❑ ❑ ❑
❑ ❑ ■
❑ ❑ ❑
■ ❑ ❑ ❑
Page: 4

I�

■
'A

oZ9 - 6 L3CG
t

—�-kjc)

miuiaei r. aasiey, uovernor
William G. Ross Jr., Secretary q,
North Carolina Department vironment an id N ral Resources
Alan W. Klimek, P.EJDirector= L=
Division of Water Quality
Asheville Regional Office
SURFACE WATER PROTECTION
August 29, 2005
Mr. Bill Cook, Town Manager
Town of Banner Elk
Post Office Box 2049
Banner Elk, North Carolina 28604
SUBJECT: Compliance Evaluation Inspection
Sewage Collection System
Town of Banner Elk
Permit No: WQCS00161
Avery County
Dear Mr. Cook:
Attached is the report resulting from my August 26, 2005 inspection of the sewage
collection system serving the Town of Banner Elk. The Town is doing a good job of
maintaining and operating its collection system. Given that the Town has just been issued
a Collection System Permit, I view this inspection as primarily preparing the Town for
future such inspections.
The North Carolina Environmental Management Commission through regulation
requires that sewage pumping stations not served by telemetry be inspected daily. The ? �\
Town's Elk River Pump Station lost its telemetry as a result of September 2004 flood
damage. Until such time as the station is rebuilt and telemetry restored the Town should
begin daily inspections of this pump station. I asked Danny Clark to keep me informed of
progress in rebuilding this station and replacement of the Old Turnpike East Pump Station
with a gravity sewer. Speaking of the Old Turnpike East Station; I suggested to Danny o\
that the Town go ahead and make application for a Permit for the gravity sewer which will
replace the Old Turnpike station. Would someone please call me when the chains 41"
suspending the pumps have been relocated so the manhole cover can be completely
closed.
- I appreciate you and Danny giving up so much of your time last Friday. Should
either of you need to discuss matters relating to wastewater collection please do not
hesitate to call me at 828-296-4659.
Sincerely,
Roy M.&vis
Environmental Engineer
Xc: Danny Clark onc
NorthCarolina
Natura!!jl
2090 U.S. Highway 70, Swannanca, NC 28778 Telephone: [phone] Fax: [phone] Customer Service 1 877 623-6748

Permit: WQCS00161
SOC:
County: Avery
Region: Asheville
Contact Person: Bill Cook
Directions to Facility:
Compliance Inspection Report
Effective: 06/08/05 Expiration: 05/31/10 Owner: Town of Banner Elk
Effective: Expiration: Facility: Banner Elk Collection System
PO Box 156
Banner Elk NC 28604
Phone: [phone] Ext.
Primary ORC: Certification: Phone:
Secondary ORC(s):
Daniel Lee Clark Certification: 985215 Phone: [phone]
On -Site Representative(s):
Related Permits:
NC0032115 Town of Banner Elk -Banner Elk WWTP
Inspection Date: 08/26/2005 Entry Time: 10:00 AM Exit Time: 01:30 PM
Primary Inspector: Roy M Davis Phone: [phone]
Secondary Inspector(s) RTYS�S> Ext.4659
Phone:
Phone:
Reason for Inspection: Routine Inspection Type: Compliance Evaluation
Permit Inspection Type: Collection system management and operation
Facility Status: ■ Compliant D Not Compliant
Question Areas:
Miscellaneous Questions Performance Standards Operation & Maint Regmts Records
■ Monitoring & Rpting ■ Inspections Pump Station Manhole
Reqmts
Lines
Inspection Summary:
The Town of Banner Elk is doing a good job of taking care of its sewage collection system. The Town was only issued a collection
system permit on June 8, 2005 so I view this inspection as laying the groundwork for future inspections. In accordane with
regulation of the North Carolina Environmental Management Commission the Town should immediately start daily inspection of the
Elk River Sewage Pump Station until such time as telemetry is restored at which the station should will be inspected weekly.
Page: 1

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 08/26/2005 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Performance Standards Yes No NA N
Is Public Education Program for grease established and documented? 0 ❑ ❑ ❑
If no, provide schedule of compliance
What educational tools are used?
Is Sewer Use Ordinance/Legal Authority available?
■
❑
❑ ❑
Does it appear that the Sewer Use Ordinance is enforced?
M
❑
❑ ❑
Is Grease Trap Ordinance available?
0
❑
❑ ❑
Is Septic Tank Ordinance available?
❑
❑
❑
If no, provide schedule of compliance
List enforcement actions by permitte, if any, in the last 12 months
Has an acceptable Capital Improvement Plan (CIP) been implemented?
M
❑
❑
❑
If no, provide schedule of compliance
Does CIP address short term needs and long term \"master plan\" concepts?
no
❑
❑
Does CIP cover three to five year period?
❑
❑
❑
Does CIP include Goal Statement?
❑
❑
❑
Does CIP include description of project area?
❑
❑
❑
Does CIP include description of existing facilities?
❑
❑
❑
M
Does CIP include known deficiencies?
0
❑
❑
❑
Does CIP include forecasted future needs?
M
❑
❑
❑
Is CIP designated only for wastewater collection and treatment?
❑
❑
❑
Approximate capital improvement budget for collection system?
Total annual revenue for wastewater collection and treatment?
CIP Comments
Is system free of known points of bypass?
❑
❑
❑
If no, describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations?
■
❑
❑
❑
Does the sign include:
Instructions for notification?
M
❑
❑
❑
Pump station identifier?
M
❑
❑
❑
24-hour contact numbers
M
❑
❑
❑
If no, provide a schedule of compliance
If no, list deficient pump stations
Do ALL pump stations have an "auto polling" feature;SCADA?
❑
M
❑
❑
Number of pump stations
2
Number of pump stations that have SCADA
0
Number of pump stations that have simple telemetry
1
Number of pump stations that have only audible and visual alarms
0
Number of pump stations that do not meet permit requirements
0
Provide a schedule of compliance
Comment: It is planned to replace the Old Turnpike East Pump Station by a gravity sewer by the end of the year. As a
result of September 2004 flood damage it is planned to rebuild completely the Elk River Pump Station by late this year or
early next year. The standby power unit at the Elk River Pump Station will be repaired and place back in operation.
Page: 2

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 08/26/2005 Inspection Type: Compliance Evaluation
Reason for Visit: Routine
Inspections
Are maintenance records for sewer lines available?
Yes
❑
No
❑
NA
❑
NF
Are records available that document pump station inspections?
0
❑
❑
❑
Are SCADA or telemetry equipped pump stations inspected at least once a week?
M
❑
❑
❑
Are non-SCADA/telemetry equipped pump stations inspected every day?
❑
0
❑
❑
Are records available that document citizen complaints?
❑
❑
❑
Are records available that document an annual observation of entire system?
❑
❑
❑
Has there been an observation of entire system in the last year?
❑
❑
❑
Are records available that document inspections of high -priority lines?
❑
❑
❑
Has there been visual inspections of high -priority lines in last 6 months?
❑
❑
❑
Comment: The Elk River Pump Station lost its telemetry during the September 2004 floods. The station
has not been
inspected daily since telemetry was lost but will now be inspected daily until the station is rebuilt.
Operation & Maint R m
.nan . quit nts
Are all log books available?
Yes
❑
No
❑
NA
❑
NF
0
Does supervisor review all log books on a regular basis?
❑
❑
❑
Does the supervisor have plans to address documented short-term problem areas?
❑
❑
❑
What is the schedule for reviewing inspection, maintenance, & operations logs and problem areas?
Is a schedule maintained for testing emergency/standby equipment?
0
❑
❑
❑
Are maintenance records for equipment available?
❑
❑
❑
If no, provide schedule for compliance
What is the scedule for testing emergency/standby equipment?
Do pump station logs include:
Inside and outside cleaning and debris removal?
❑
❑
❑
Inspecting and exercising all valves?
❑
❑
❑
Inspecting and lubricating pumps and other equipment?
❑
❑
❑
Inspecting alarms, telemetry and auxiliary equipment?
0
❑
❑
❑
If no, provide schedule for compliance
Is there at least one spare pump for each pump station w/o pump reliability?
❑
❑
❑
If no, provide schedule for compliance
Are maintenance records for right-of-ways available?
❑
❑
❑
Are right-of-ways currently accessible in the event of an emergency?
M
❑
❑
❑-
If no, provide schedule for compliance
Are system cleaning records available?
❑
❑
❑
Has at least 10% of system been cleaned annually?
❑
❑
❑
If no, provide schedule for compliance
What areas are scheduled for cleaning in the next 12 months?
Is a Spill Response Action Plan available?
❑
❑
❑
Does the plan include:
24-hour contact numbers
❑
❑
❑
Response time
❑
❑
❑
Equipment list and spare parts inventory
M❑
❑
❑
Access to cleaning equipment
M❑
❑
❑
Page: 3

Permit: WQCS00161 Owner - Facility: Town of Banner Elk
Inspection Date: 08/26/2005 Inspection Type: Compliance Evaluation
Reason for Visit: Routine
Access to construction crews, contractors, and/or engineers
■ ❑
❑
❑
Source of emergency funds
■ ❑
❑
❑
Site sanitation and cleanup materials
■ ❑
❑
❑
Post-overflow/spill assessment
■ ❑
❑
❑
Is a Spill Response Action Plan available for all personnel?
■ ❑
❑
❑
Is the spare parts inventory adequate?
■ ❑
. ❑
❑
If no, provide schedule for compliance
Comment:
Records
Are adequate records of all SSOs, spills and complaints available?
Are records of SSOs that are under the reportable threshold available?
If no, provide schedule for compliance
Do spill records indicate repeated overflows (2 or more in 12 months) at same location?
If yes, is there a corrective action plan?
Is a map of the system available?
Does the map include:
Pipe sizes
Pipe materials
Pipe location
Flow direction
Approximate pipe age
Number of service taps
Pump stations and capacity
If no, what percent is complete?
List any modifications and extensions that need to be added to the map
Comment:
Monitoring and Reporting Requirements
Are copies of required press releases and distribution lists available?
Are public notices and proof of publication available?
Comment:
❑❑❑■
■ ❑ ❑ ❑
■ ❑ ❑ ❑
■ ❑ O ❑
■❑❑❑
■ ❑ ❑ ❑
■❑❑❑
❑ ❑ ❑ ■
■ ❑ ❑ ❑
■ ❑ ❑ ❑
Page: 4

I

S 1
r MAIM
n/❑
<r'

A
B C
D
E
F
G
H
I
1
1/31/201
Facility Name:
Banner Elk
Contact for reconciliations:
2
Wanda Frazier
Treatment Plant Permit Number:
NC0032115
3
to
Collection System Permit Number:
WQCS00161
4
Rick Owen
Permitted Flow (MGD):
0.600
5
Annual Average Flow From DMRs (MGD):
6
Total Permitted Flow Not Tributary (GPD):
7
Remaining Paper Flow Capacity (GPD):
8
Paper Flow Percentage:
must be below 100%
9
Tributary Flow Percentage:
apply the 80/90 rule
10
Permit Number
Project Name
Date Issued
Permitted Flow gpd
Tributary Flow gpd
Paper Flow gpd
CK
Comments
EC Date
11
4892
Town of Banner Elk
07/21/78
?
?
upgrade WWTP
12
7736
Elk Village Apartments
11/15/82
?
?
13
9118
Ski Country Condominiums
05/18/83
?
?
14
9318
The Highlands
08/02/83
?
?
15
12913
Park Avenue
03/21/86
?
?
16
13326
Broad Road Area
06/19/86
?
?
17
13422
Narmore Property
07/16/86
?
?
18
16137
Balsam Lane
05/02/88
?
?
19
WO003612
Beech Haven Road
06/26/90
7,500
7,500
20
WQ0005845
Sugar Creek Subdivision - S. Goebel
01/13/92
2,160
2,160
21
WQ0007806
Crooked Creek Development
07/22/93
14,400
14,400
22
WO0011134
Crooked Creek Development Phase 2
08/18/95
15,120
15,120
23
WQ0015538
Crooked Creek Development Phase 2-A
09/21/98
7,200
7,200
24
WQ0017698
Crooked Creek Development
12/14/99
7,200
7,200
25
WQ0018936
Little Learners Day Care
11/30/00
750
750
26
WQ0019993
Apple Orchard Subdivision
08/06/01
9,000
9,000
27
WQ0020796
Silver Springs Farm Subdivision
01/14/02
6,480
6,480
28
WQ0022057
The Farm at Banner Elk
12/09/02
6,480
6,480
29
WQ0022720
Hemlock Village at Lees McRae College
06/17/03
7,690
7,690
30
WQ0022811
Banner Elk Apts.
07/15/03
3,240
3,240
31
WO0023679
The Cottages at Banner Elk
05/17/04
7,920
7,920
32
WQ0024701
Apple Orchard Subdivision Phase II
12/23/04
19,440
19,440
33
WQ0024927
Elk River Club
02/25/05
new flow: 39,600
new flow: 39,600
105,300 gpd total
project
34
WQ0028571
Bear Run
03/11/05
8,200
8,200
35
WO0028573
Lodges at Elkmont
03/11/05
17,160
17,160
36
WQ0029099
Lowes store
07/25/05
999
999
37
WQ0029321
The Pastures
09/19/05
6,120
6,120
38
WQ0029517
High Meadow The Farm @ Banner Elk
11/21/05
5,400
5,400
39
WQ0029644
Police Department (replacement)
01/03/06
0
0
40
WQ0029973
Zion on Elk River
03/13/06
7,560
0
7,560
OK
41
WQ0030175
Village at Apple Orchard -Phase 3
05/03/06
8,160
0
8,160
OK
42
WQ0030544
Vistas at Banner Elk
07/24/06
33,360
33,360
43
WQ0030730
Elk Creek
08/31/06
17,280
0
17,280
OK
44
WQ0031924
Apple Hill (Dev) of Banner Elk, LP
07/25/07
1,950
0
1,950
OK
WQCSD0261
45
46
Total allocated flow
259,590
43% of capacity

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:...................................................................................................
Action Type Date Incident Permit # Region County City Liable Facility Location
h- SSO VT004-,Q9- 200402318 WQCS00161 Asheville Avery
7
03:00:00.0
SSO
20Q4-{19-
200401969
WQCS00161
Asheville
Avery
(I �
2- 0:00.0
SSO
2fJ08-li-
200300319
WQCS00161
Asheville
Avery
19
13:00:00.0
SSO
2(J03-11-
200300318
WQCS00161
Asheville
Avery
10:45:00.0
SSO
200�3-11-
200300317
WQCS00161
Asheville
Avery
9
10:30:00.0
SSO IN 20 ,05p-5 19041
l
08:45:00.0
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00:00:00.0
WQCS00161 Asheville Avery
WQCS00161 Asheville Avery
_.................................................. ............. ................ .......................... ........................
Export options: Excel I XML I CSV
.................... ....................................................... ...................... .................... .- .....................
Owner
Banner
Town
Banner
Elk River
Elk
of
Elk
pump statio
Banner
Collection
Elk
System
Banner
Town
Banner
Elk River
Elk
of
Elk
pump
Banner
Collection
station.
Elk
System
Banner
Town
Banner
Manhole
Elk
of
Elk
directly
Banner
Collection
above WWT
Elk
System
Banner
Town
Banner
Manhole
Elk
of
Elk
above WWT
Banner
Collection
Elk
System
Banner
Town
Banner
Pump
Elk
of
Elk
Station at
Banner
Collection
Elk River
Elk
System
Developmer
Banner
Town
Banner
MILL POND
Elk
of
Elk
ROAD 3
Banner
Collection
MANHOLES
Elk
System
UPSTREAM
OF
TREATMENT
PLANT.
Banner
Town
Banner
MILL POND
Elk
of
Elk
ROAD, 2
Banner
Collection
MANHOLES
Elk
System
BELOW THE
LM C
MAINTENAC
BUILDING.
http://bims.enr.state.nc.us:7001/search.do 10/6/2006

06/18/2003 07:39 B288984568 TOIANOFBANNERELK PACE 02
Parmitee_/�?IA l D ,E��nnc'l Permit Nurnber l� [ b County t> ,
Incident Started: (Date/lime #Aroma, S�, Jirl dam, D��►,
Incident Ended:(Date/Time) o�ffi
/��i,,��,�
(if spill is ongoing, pleas Hnal Office on a daily basis until splN can be stoppea]
Source of spill/bypass (check one):,Sanitary Sewer —Pump Station _ .. WWTP
Level of treatment (check one): None —Primary Treatment
Secondary Treatment _Chlodnation only
Estimated volume of spill/ypass(check one): _.0-500 gal. —_. 501-1,000 gal.—1,001-2,000 gal
�-2,000 gal. - estimate volume in nearest 1,000 gallon increments' 3 �
Did spill/bypass reach surface waters? Yes _No (If Yes, please list the following)
Volume reaching surface waters?(check one): o-500 gal.. ,501-1,000 gal. —'1,001-2,000 gal
>2,000 gal. - estimate volume in nearest 1,000 gallon increments 3z
Name of surface water e t/ AO" A e Fr�.�j
I]id spill/bypass result in a fish kill .Yes �,_.No
If Yes, what is the estimated'number of fish killed)
Please pLoyMe, the_folfowin • information-
1. Location of spilllbvoass:
2^Cause of spill/bypass:
rZ
3. Did you have personnel available to perform initial assessment 24 hours/day.(iri8liidiiig weekends and
holidays)?
Yes _ Na
4- How long did it take to make an initial assessment af.the spill/overflow after'fir"st knowld'dg?
- Minutes
How long did it take to got a repair crew onsite?
-Z-0— Minutes
Please explain the time taken to make initial assessments
i
/ q-
/ -9Zg_ c�)/,- 6e1

06/18/2003 07:39 8288984568 TOWNOFBANNERELK PAGE 01
200 Park Avenue, 1>0 Box 2049
Banner Elk, NC 28604
Phone: [phone]
Fax: [phone]
Facsimile Transmittal
kres
Fa, Or, ZE/- 6 4.Sr2
Phone:
Ref:
From:
# of Wages: -5
Date: 6 —/-/ �, 6,3
CC:
u Urgent For Review Please Comment Please Reply Please Recycle
It you do not receive all pages accompanying this transmittal,
please contact [phone] as soon as possible.

06/18/2003 07:39 8288984568 TOWNOFSANNERELK PAGE 04
News Release
Notification of Waste Spill in Avery County
House Bill 1160, which the General Assembly enacted in July 1999, requires that
municipalities, animal operations, industries and others who operate waste handling
systems issue news releases when a waste spill of 1,000 gallons or more reaches surface
waters
In accordance with that regulation, the following news release has been prepared
and issued to media in the affected county (I -es):
The Town of Danner Elk had a wastewaster, spill onfJ�r�e i 7� ;17. t g:30 am df
an estimated 9,300 gallons on Mill 'Pond Road in Banner Elk_ The untreated wastewater
spilled into Elk River in the Watauga. }?aver Basin. The overflow was stopped acid the
stoppage was corrected at 10:30 am.
The Division of Water Quality was notified of the event on 5-17-03 and is
reviewing the matter. For information contact the Town of Banner Elk at 898-5398

06/18/2003 07:39 8288984568 TOWNOFBANNERELK PAGE 03
}
Parmitee v oV Permit Number l.�' G 3 .c., , ; County
Incident Started: (Date/7"irne)/ G3 r,gm
Incident Ended:(Date/Time) 1�4 ; �,, ��p�.(�d Q / .4,0 m
[If spill is ongoing, pleas nori Reglonal Oifce on a daily basis until spill can be stopped)
Source of spilllbypass (check one): Sanitary Sewer -Pump Station WVVTP
Level of treatment (check one): None .,,,_Primary Treatment
Secondary Treatment Chlorination Only
Estimated volume of spilllypass(check one): —0-500 gal.—501-1,000 gal. _ �1,001-2,000 gal
} ,000 gal. - estimate volume in nearest 1,000 gallon increments Q__.12�J
Did spilubypass reach surface waters?, Yes �Na (If Yes, please list the foliowirig)
Volume reaching surface waters?(check one): _o-s00 gal. 501-1,000 gal. 1,001-2,000 gal
-X>2,000 gal. - estimate Volume in nearest 1,000 gallon increments= 372/?
Name of surface water ,. , � y `L� „ � h e- d Jez k
Did spill/bypass result in a fish kill_,,,_Yes . INO
If Yes, what is the estimated number offish killed?_
Pkmse nrovidn% thg following inf ation_
1- Location of
4—
3. aid you have personnel available to perform initial assessment 24 hours/day (including weekends and
holidays)?
Yes No
4. How long did it take to make an initial assessment of.the spill/overflow after first knowledge?
_ Minutes
How long did it take to get a repair crew onsite?
fD Minutes
Please explain the time taken to make initial assessment: - ' ,rn -7i rx, e-
,7�
% 9r-
/ - )Z._- 6 ,5�s.

Mar 21 02 06: 14pRGE
y'
MAR 2 ! 2002 titi .
Sewage Spill R Panse LWuetion 0` -
1.
2. Permit iliuMb" A/C 603a Coul2tf,
3. incident started: cdat&tbM
+4, Incident Ended-. IdtZIL/&
ttlF spit! Is ona0mg, flottfY ltGI~ofq9ft on a deft bask i >�le � bpi at�ppt�ct,�
s. source of spimim m X �, tom 3�, w — a�at[ot, -.-WWTP
G. LOVel of treatment: L �p TrL ..,�se�nebxnf Trt-
__ _ChlorMation Only p � d.� �
7_ ElItintated volume of bpi 0N bets 3d't- 7'aD® ggailoets
3,Q®Q g�MofliIM� = Sean
a. Estimate volume in nNe"t ��ppp �lonta -2 s _
9. Old sollubypass reach surfsal Wguml X-yes FloI----------
10. If yes, sst the voalu ne r4scigft UVIM WstM? 0- 5W pailagns
SCM- 1,01N Balm , 290M g:ttibns
101. If Yes, *dmate volw= lA naM 1,OW gaftn
12. !Hats of vjrf eib
13. ®id spil!lbypan rest ilt a t Vol---�
*lo, yes, what is the ®!tllris per. CO Wed?
� _
15. Lacation of spullww
��:_ �'1�2;n�f?nG» '�,,id.� ��r�Pd . %tX2(� �� •n +, �,��._,��,�i�GcS
_----
1+t3• .�....
Ca�et�@ of spuifbyp�
big:
7: Did you halve peripsnh« --•..
a play andueang Wd parlorn4 trn in l a ,-_.— a�� ;hou
How tong dies it taica to ntste att In ---.�
fitter first tmowledgM t e 1 of the sgd%vnrEkrNr
7 0_ New long did it taste to go g rippal' a'w
� i�Nhwtex`
vfesfte'! ,�L1-mdtrq�es

Mar 21 02 06:14p
p.I
Town of Banner Elk
200 Park Avenue, PO Box 2049
Banner Elk, NC 28604
Phone: [phone]
Fax: [phone]
Facsimile Transmittal
To: g, k,6- " , ekg-e
Fax: /-FZ4B -a51- 645?-
Phone:
Ref:
Fron"I'Di 17 K, (�(aE-911-
# of Pages: 3
Date:
CC:
❑ Urgent For Review Please Comment Please Reply Please Recycle
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If you do not receive all pages accompanying this transmittal,
please contact [phone] as soon as possible.

Mar 21 02 06:14p
o.
p.3
95/25/Z001 15:35 4 PAGE 03
seW2Re Spill Response !valuation (page 2)
20. Die2se ex
lain the timg taken to make lnitiail asse nwit:
,-?e_d
21. Aetiion taken to Contain $PIN, Clean UP Wad, and/or remehlaft Me z1ox4l:
2a. Were the equipment and/or parts madeto nmko repairs r=diiy 2W3111111le?
�� Yes Ho.
23. if n1o, please explain Why:
24. * if CHa spill/overflow oCl:sirtld at a puma lotion or was the result of gi pump
stattlon failure, was the 21111M Mt= fUneftnarl at the time of the epilil?
__ Yes no
25. if the alarm system did not finlction, pism expialn why:
26. The repairer made werWa r_4r Pe nwent Tenfpora" a
*If 'the r4*21Vs ere term, please Indleate by w date a parn"a.nitimt
repair will be COMPIOW and 09 Re110nai Office within 7 days 0 the
permanent repair. (date:)
29. ,_,describe what repairs Wore
2& ca mments:
29. other agenrrJes notili®d: _ -------
30. Person repor-Mno."--
=
Oral report taken by:
Report taken an dilate): time.;--
DWO requested aDditionai written e'epprtT
IF yes, what additional infornudw tr named? yet -----------no
Please send this report to: h 1►ili a i['n 1 Office;-COiilliR-Dwn-wn s;:kr+eft.%

Mar 21 02 0B:15p
p.4
. t
. Vey C®untyNC
NotlfxcatIon
Of yVastewatex spill in A y
the General Assembly enacted in July 1999, requires that
House Bill 1160, which ,rate waste handling
industries and others who op
municipalities, animal operations,
gallons or more reaches surface
systems issue news releases when a waste spill of 1,000
waters. news release has been prepared
Notifed the following
In accordance with that reDulation�
and issued to media in the affected county (ies)' of an
d until 4:00 pm The spill resulted from a
The Town of Banner Elk had a `h' aste ater spill occur onar� e
estimated 60,000 gallons. The discharge
ed main sewer line located on Mill Pond -Road near n o Elk McRae n the Watauga
block The untreated wastewaterspilled
Maintenance Facility .
River Basin.
March 21, 20o2 and
The Diva Sion of Water Quality was notified of the event on Elk (828) S98398'lc'
reviewing the matter. For information contact the Town o Banner

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Aug 14 01 04:40p
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200 ,Park Avenue, PO Box 2o4s
Banner Elk, NC 28604
Phone: [phone]s98
Fax: [phone]
s
To: , lltL
Fax;:
Phone:
K
n ofBanner Elk
Facsimile Transmittal
From���
# of Pages: ,,-_l
Date: I
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please contact [phone] as soon as possible.

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Nov 28 00 08:58a T i of Banner Elk at 898-4568 p.2
Sanitary Sewer Pump Station and WWTP Spill or Bypass Report Forrj
(Please Print or Type - Use Attachments if Needed )
Permittee: I ��1 a " �"Qe P Permit Number: '�C 3Z 115 County: _._ . 1 �
Incident Started: Date Time 00 Incident Ended: Date Time 1& ; 30
Source of Spill/Bypass (Check One): Sanitary Sewer O Pump Station O Wastewater Treatmen!_Plzinc
Level of Treatment (Check One): M None O Primary Treatment O Secondary Treatment O Chlorination Only
Estimated Volume of Spill/Bypass: ^'j `]i ( pog Q 5(A volume must be given even if it is a rough, estimate.)
Did the Spill/Bypass reach the Surface Waters? Yes O No If yes, please list the following:
Volume Reaching; Surface Waters: �-' 1. 00t] Surface Water Name: K hue daw
Did the Spill/Bypass result in a Fish Kill? O Yes No
Location of the S t1 /Bypass:
Cause of the Spil]/BByp
Describe the Repairs Made:
Action Taken to Contain Spill, Clean Un Waste and Remediate the Site:
Action Taken or Proposed to be Taken to Prevent Future Spills at this Location:
IVOV
2 8 2000
Other Agencies Notified:------~--
�2� Phone Number: ,
Person Reporting SpilUBypass:
Signature � �� --
For DWQ Use 0n1y:
Oral Report Taken by:
DWQ Requested an Additional Written Report:
If Yes, What Additional Information is Needed:
ReportTaken: Date Time
O Yes O No
Spill/Bypass Reporting Form 3/97

Nov 28 00 08:58a T--•••-i of Banner Elk 8P`898-4568 p. 1
� �•`� r H"'1 _ti ��a i.i`'L`}rr 3�„'vg � sFm }S -.x'
,,:r`Y<:Jh� .zRiR'�':T.,;d� .z.a�..M. ..1 r>-:.��il•.x ""`.. w-y`., _. �.
200 Park Avenue, PO Box 2049
Banner Elk, NC 28604,
Phone: [phone] IVOV :t r
Fax: [phone]
Facsimile Transmittal
To: "N1 k c T-bi�>- ke.e— From: -OCI V-) n '�i C ((ae- L
Fax: 1-'&f i - -25I -C9-fvZ # of Pages:
Phone: Date: O-- ZO -o 6 �! 36 ,4-"
Ref. �e � � �\ CC:
u Urgent For Review Please Comment ]Please Reply Please Recycle
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rj,7ZOU ��h �b� 1ti,es�,�°OU c`Ici1�U�S
If you do not receive all pages accompanying this transmittal,
please contact [phone] as soon as possible.

Dec 04 00 03:21p Tgwn of Banner Elk 8;`- 898-45GO pot
Notification of Wastewater Sill in Avery County NC
Howse Rill 1160, which the General Assembly enacted in July 1999, requires that
municipalities, animal operations, industries and others who operate waste handling
systems issue news releases when a waste spill of 1,000 gallons or more reaches surface
waters.
Tn accordance with that regulation, the following news release has been prepared
and issued to media in the affected county (ies):
The Town of Banner Elk had a wastewater spill occur on 57,7- ber '' at
1:00 PM of an estimated 57,600 gallons. The discharge lasted for 2 %z hours. The spill
resulted from a blocked main sewer line located on Mill. Pond Road near the Lees McRae
College Maintenance Facility. The untreated wastewater spilled into Elk River in the
Watauga River Basin.
The Division of Water Quality was notified of the event on November 28, 2000
and is reviewing the matter. For information contact the Town of Banner Elk (828) 898-
5398.

Dec 04 00 03:20p Town of Banner Elk 8-- 898-4568 p.1
200 Park Avenue, PO Box 2040
Banner Elk, NC 28604
Phone! [phone]
Fag: (8228) 898-4568
Facsimile Traimmittal
To: PA t`ke- RWO— V From: Z:)Q ,k
Faxya2Z Z s! -- fQ*S�# of Pages: 2-1
Phone: Date: ! z - 4-- M
Ref:
M
o Urgent For review Please Comment Please Reply Please Recycle
ff you do not receive A pages avcomparuyin�g this tta .tA
please contact [phone] as soon as possible.

Sep 11 00 07:02p Tc of Banner Elk 82P`98-4568 p.2
FM
Sanitary Sewer Pump Station and WWTP Spill or Bypass Report Form
(Please Print or Type. - Use Attachments if Needed )
Permittee: Permit Number: )AC CO E 11.5. County:
Incident Started: Date III: 1 ► ime 1 Z ,y � m incident Ended: Date -4G Time
Source of Spill/Bypass (Check One): 'anitary Sewer O Pump Station O Wastewater Treatment Pl,rtit__
Level of Treatment (Check One): one O Primary Treatment O Secondary Treatment O Chlorinatio;~Only
Estimated Volume of Spill/Bypass: + pQy - " 1, 0661.16/1,4-JA volume must be given even if it is a rough estimate.)
Did the Spill/Bypass reach the Surface Waters? 10 Yes o 1 If yes, please list the following:
Volume Reaching Surface Waters: Surface Water Name:
Did the Spill/Bypass result in a Fish Dill? O Yes X No
Location of the SpilUBypass:
1Q, I h �Qnne �' ^ 1J2� np lc�l�Y�Y1tv6Z� l_S-art° .
Cause of the Spill/Bypass:
4a
75e.Ljfe �o aace �1&1 o�,z-4
Describe the Repairs Made:
LeS 1.e tau ► ", T e-44C Q
eploce3 -09' or4
Ln e, 5 C.Qy'XSkpeO . ?ts.mrP} 07 Wq;) 5�Qe," Q wpm
A,.t;.., Tnlran to Cnntnin Onill Clean Un Waste and Remediate the Site:
l ©►��Q;r�e� Sp; ittg In 1:vc,4 beh,..,-1d l�vet,'/d '?QPPpe-J QQe4 oal 4-0 4
-PL,rn N . +P-L.42Ak ,-l-- `P l ac e a
Action Taken or Proposed to be Taken to Prevent Future Spills at this Location:
-�-iL.s►, l: "e Teg o'AIee 11y
Other Agencies Notified: ---
Person Reporting Spill/Bypass: r n Q �� Phone Number:
92a-�90-.�; `-
Signature -------------------
-- ---
---- Date_----- q _/!— - ci---=----------
For -DWQ Use Onl
Oral Report Taken by:
DWQ Requested an Additional Written Report:
If Yes, What Additional Information is Needed:
Report Taken: Date Time—
O Yes O No
SpiMypass Reporting :Form 8/97

Sep 11 00 07: O2p Ti of Banner E 1 k 8217 "98-4568
-v
p.l
PO Box 156
200 Park Avenue
Banner Elk, NC 28604
Phone: 82"985398
Fax: [phone]
Fax
To: , Ke �KP� From: N el chek
Fax: Pages: 2
Phone:
LOCO
Urgent ❑ For Review ❑ Please Comment . © Please Reply ❑ Please Recyr:le
• Comments:
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Oct 26 99
06:19p
C •�jl
Buchanan
821 98-4568 p.2
.��e-J
(Please Print or Type - . Use Attachments if Needed)
Permittee: I Qw,,A M Q r� Permit Number:. t0 &-2-3 211-5 County: u
Time �'s lb -2Time Z
Incident Started: Date _'�'.. . 3�
Incident Ended �Dafe
Source of SpiIlBypass (Check One): Sanitary Sewer O Pump Station O WastewaterTreatment Plant
Level of Treatment (Check One): done O Primary Treatment --p Secondary Treatment O Chlorination Only
Estimated Volume of Spill/Bypass: (A volume must be given even if it is a rough estimate.)
bid the Spill/Bypass reach the Surface Waters? JGPYes O No j If yes, please list the following:
Volume Reaching Surface Waters: Surface Water Name:
Did the Spill/Bypass result in a Fish Kill? O Yes Ge o
Location of the Spill/Bypass:
J �Q . wi- ldec4 11a,kfs iv)� dips
Cause of the SpiIlBypass:
1cckcne ,rA 5ewee. I%Ne,
Describe the Repairs Made:
Action Taken to Contain Spill Clean Up Waste and Remediate the Site:
—Pu G� ix Imo; n�
No
Action Taken or Proposed to be Taken to Prevent Future Spills at this Location:
`� I Lt-.h I;1z G Re9, f0,6 vela I l Y
Other Agencies Notified:
Person R ing SpilUBypas�j:.TWN • Q Pak Phone Number: 4 69�
c;o„ath,rw�._. _, _ I Vr� 1- Date:
For DWQ Use Only:'
Oral Report Taken by: Report Taken: Date Time
DWQ Requested an Additional Written Report: JOYes O No
If Yes, What Additional Information is Needed:
SpilUBypass Reporting Form 8197

Oct 26 99 O6:19p ( rul Buchanan 82 398.,-4568 p.1
PO Box 156
200 Park Avenue a v-d
Banner Elk, NC 28604 p �c of
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Phone: [phone] N ��
Fax: [phone] em
ram,.
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Fcix
To.-� {Z From:
Fa:c Pages:
Phone: Date: C�
Re: ` 'J L locoCC:
❑ Urgent ❑ For Review ❑ Please Comment ❑ Please Reply ❑ Please Recycle
• Comments:
io .
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Jul 26 99 04:45p -twn of Banner Elk U l 896-4568 p.1
Sanitary Sewer, Pump Station and WWTP Swill or Bypass Renort Form
(Please Print or Type - use Attachments if Needed a
`!
Permittee: h Permit Number: �� 3�1� County: L---
1�t �
ime Z.' r•z Incident Ended: Date rY/'1,L� Titne 3 _
Incident Starred: Dated - T
Source of SpiRMYPass (Check One): sanitary Sewer umy Station O Wastewater Treatment Plant
Level of Treatment (Check One): one O Primary Treatment O Second reatment a Chlorination Only
Estimated Volume of SpillfBypass: �Yes
olume must be given even if it is a rough estimate-)
Did the Spill/Bypass reach the Surface WateIf yes, please list the following:
Volume Reaching Surface Waters: Surface Water Name:
Did the SI Mmypass result in a Fish Kill? 10 Yes 01107
Location of the Sill/Bypass:
©1d -r.op P' ke -e,4.
Cause of the SilllBvnass:
Fib e%e- �-toern ova 'y f Z�1�Q� �t� Qen t�r k,�ae e� im p
151QL'0> 4a T' eucnl i 1� pumps vfbn'1
Describe the Repairs Made:
eye. Co,� ;�ry5ken. C'p., t��eG� �lec�2,e;�a+u 4o 6
Action Taken to ntain S ill Clean U Waste and Remed'ate the ire:
Other Agencies Notified
Person Reporting SpilllBypass•,��^—�� �� Phone Number: �� /
>�� /� /1 eIi t hate: V 92 ^�—
For DWQ• Use Only: r
Report Taken: Date
Oral Report Taken by: —
DWQ Requested an Additional Written Report: O Yes O No
If Yes, What Additional Information is Needed:
SpillBypass Reponing For- 8197

Jan 25 89 08:56a
r
Town of Banner Elk t''^-al 888-4568 p.3
•-A LLypaaArktr ort 10
(Please Print or Type -Use Attachments if Needed) rM
Permittee: C3 < permit Number:
Incident Started: Date �_ _ _ � County:
Source of Spill/Bypass (Check' c rme ,
Intrident Ended:�Date14f Time
One}: Unitary Sewer• n Porn- c�,�:.- _
Level of Treatment (Check One):
Estimated Volume of SpilUBypass: - i,_U11Cnt U (-:M'Orrnation Qn2
o7t�0� to volume roust be given even if it is a rough estimate,)
Did the SpiilMypass reach the Surface Waters? Y Yes O No If yes, please Iist the following.
Volume Reaching Surface Waters: .2 D 0 0 Suuface Water Name:
Did the S iIIfB c�� t
p ypass result in a Fish Kill? a Yes � No
Location of tl1C S i�IllBypasS.
'(Y'►;!l � l`7.d 13eto�: I�ee's h'lc1�e j�}a��,-I-ei,�r� �u�1c1„-,�
Cause of the S iIUB ass:
�L }rnt•i}s C)�Qt,l�� t
t? 1 �tc�kcxe oZ-5eo-ce kin r—
Describe the Repairs Made:
�- ��emQ1e� -} �er.ae. blat✓f�Q�e �,eweti+e,'�n;s Ce�� ;� Some file1b�
lY1Qhhole. i�.� � � 1l Sta.c2�r,q,•,� e� ,
Acti R T en to Contain S iiI Cie U Waste and Rem 'ate the Site:
cA C)"
Action Taken or Proposed to be Taken [a Prevent Future SoilIs at this Location_ r
i.Qn�eie�s�e sec�►o� o
�Q� �s �G�z�-gal btpGker�.
Other Agencies Not r{fied
Person Reporting SpiMypass• QP _ phone Number:
Signature _
Far DWQ Use Only:�_---- -- ____-- _ Date: Z ---------_
Oral Report Taken by: 5 .Time
Report Taken: Date- .
DWQ Requested an Additional Written Report Q Yes O No
If Yes, What Additional Informadon is Needed:
Spill/By ass Revoftine Fnrm R/97

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Jan 25 99 08:55a T-iwn of Banner Elk
C ) 89e-4569 p.l
PO Box 156
200 Park Avertus
Banner Elk, NG 28694
PhonE: [phone]
Pax: 828-898-466a
To: ti 'PAP—
Phone. �L
From:
Pages:
Date;
Town of Banner Elk
L-
Re: CC:
Q Urgent 0 For Review 0 Please Comment O Plewe Reply © Please Recycle
a Comments:
°v 2 51Ga9�
.. s

Jan 20 99 02:18p
Pernntwe: it,Idwl 101::Z
Incident Started: Datel
Source of SpiiUBypass
Level Of Treatment (Ch
Estimated Volume of S
Did the Spinsypass re
Volume Reaching Surf
Did the SpillfBypass re
Town of Banner Ells
[phone] p.1
(Please Print or Type - Use Attachments if Needed )
Ar1�J i2 13K Permit Number; V-f County. _ A_V. _
e _io:00 40"' incident Ended: Date It 4 Ttrrte , ld =, . Aw�i
acck One): 10 Sanit Sewer 0 Pump Station X Wastewater Treatnient Plant
Qtte}; 10 None O Primary Treatment X Secondary Treatment Q Chlorination Only
/Bypass: (A volume must be given even if it is a rough estirnate.)
the Surface Waters. K Yes O No If yes, please list the following:
Watem: -C ( &.AL. -- Surface Water Name: 9LU- 9cVe:)?—
t in a Fish Kill? [Q Yes K No
3M4& — Elk— .Pz--r
F&
tZ�-PAIrz�D t�S�
titiTaken to ntain ill to and Memdate t e:
BAN 2 0 1999
kcdon Iftn or Pr-OP056 I to be Tak-cri to Prevent Future Spills at this Locgctlonz 7T .
- t
Other Agencies Notified;
Person Reporting Spityl
For DW Q Use Only:
//0al Report Taken by:
*l ���� Requested an Ad do
'1'es, What Additional In
�Oki Z,
�atw-
phone Number;''
Date: o
Report Taken: Date Tirne--
Written Report: Q- Yes Na
kition is Need:
z0'd 69V099L0T6T
5piiV5ypd.9s Reporting Fotat 8197
Wd ibtr: F0 aam 66-0z-War

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Jan 15 96 09:58a wn of Banner Elk ) 698-4568 P.2
(Please Print or Type - Use Attachments if Needed)
Permittee: 1 wn of Banner Elk Permit Number; NCO032115 County: Avery
Incident Started: Date 'Time 2:30 .m. Incident Ended: Date -1 -98 Ttme _5. 00 n.m.
Source of Spill/Bypass (Check One): 10 Sanitary Sewer O Pum Station O Wastewater Treatment Plant
Level of Treatment (Check One): 10None O Prim Treatment O Secondary reatment Q Chlorination Only
Estimated Volume of Spill/Bypass: _ 2,000 gallons (A volume must be given even if it is a rough estimate.)
Did the Spill/Bypass reach the Surface Waters? O Yes I NTo If yes, please list the following:
Volume Reaching Surface Waters: Surface Water Name: Shawneehaw Creek
Did the Spill/Bypass result in a Fish Kill? j O Yes ®No
Location of the�SpilllBypass•
Cause of the S ill/$ ass:
Describe the Repsirs Made:
In Cook field beside of Banner Elk Town ball
Stopped up manhole clue to flood on 1-7-98
Unstopped manhole, had an outside contractor clean line
with jetting machine
Action Taken to Contain Spill Clean Up Waste and Remediate the Site.
Put out lime
Action Taken or Proposed to be Taken to Prevent Future Spills at this Location.
Check manholes
Other Agencies Notified:
Person Re g SpilUBypass:
Dann c� ark Phone Number: 704-898-5398
Signattue_
For DWQ Use Only;
Oral Report Taken by: Report Taken: Date Tine
DWQ Requested an Additional Written Report: 10 Yes O 7No �~
If Yes, What Additional Information is Needed:
Spill/Bypass Reporting Form 8197

Jan 15 98 O9:56a Wn of Banner Elk
0) 886-4568 P.1
P.O. Sox 156, Banter Elk, NC 28604
Phone: 704J898jM98
Fare 7041898/4568
FaX
To: Mite- 86.X-6 '-'
Fmm::DAA W1 if
Fast 7Q (V -a 5/- & (/5.3,
Phone: 2 s l _ e, z o P- Dat-
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Message:
Pages: r�

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CORRECTION
Not lust Making It Right. Making It Better. �/(
919.7i6.3600 800.241.0124 www.correctionenterprises.cofn

■ Complete items 1, 2, and 3. Also complete
item 4 if Restricted delivery Also
■ Print your name acid aiddress on the reverse
so that we can returh the card to you.
■ Attach this card to the back of the mailpiece,
North Carolina Department of Environmental Quality
Division of Water Resources
Water Quality Regional Operations Section `
2090 U.S. Highway 70
Swannanoa, North,Carolina 28778
Rick Owen, Town Manager
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Type
❑ Agent
❑ Addressee
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�Del' ery
❑ Yes
❑ No
ibwn of Banner Elk !Cry Mail® ❑ Priority Mail Express'
'ost Office Box 2049 I Registered Return Receipt for Merchandise
3anner Eix, NC 28604-2049 I Insured Mail collect on Delivery
III'II�IIIi�I�Illiiiiiiilll'lIIlIlIIIII'IiestdctedDelivery? (Extra Fee) ❑Yes
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7CI12.1'�10 2 1965 53013 _ /1G'V=' �(o-iQ?Y-Dls�
P,S Formi381i1.iJulv2013 I
i 1 1 1 ! Dornestid Return Receipt

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SP
Permit No G-10
ur name, address,, ZIP+4 in this,
��m Q� J0a °0\ � ca°j �� , � \ 1• i1J� �o� G c`;
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ca Q p�.C�� NCDEQ-DWR-WQROST
AoO �O �Q O 2090 U.S. HIGHWAY 70
��p o� QQ' SWANNANOA NC 28778 a
40,

■ *lete items 1, 2, and 3. Also complete " a
i 4 if Restricted Delivery is desired. X
■ Print your name and address on the reverse 4
so that we can return the card to you. ' B. Aftye (PM
—��----•-,.+_+�_+ha_t,ark_of_the_mailpiece _ S�
i A�r North Carolina Department of
j Environment and Natural Resources
NCD2090 U.S. Highway 70, Swannanoa, Nc 28778
ENR
❑ Agent iE to
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❑ Addressee 2 c
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Name) C. Date of Delivery ; „
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erent from Rem 1? ❑ Yes
address below: ❑ No
Mr. Hugh Mont omery, Town Manager
Town of Banne lk I s ice Type
P©st Office Bo* 2049 i�-6 Ifled Mail �❑ press Mail
❑ Registered /� Return Receipt for Merchandise
Banner Elk, North Carolina 28604-2049 ❑ Insured all — d`e O.D.
�J Restricted Delivery? (Ex" Fee) ❑ yes
jhjZd6 34l50 ' 13662117r164 t fl3`83 ;
Raraint 1025a5-02-M-1540

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MR. ROY DAVIS
NCDENR-DVVQ-CWP
0 2090 U.S. H;GHVI.'AY 70
A,O
SWANNANOA NC 26778
your name, address,
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