WQCSD0434_Regional Office Historical File 2007 to 2014

WDENR
North Carolina Department of Environment and Natural Resources
John E. Skvarla, III
Secretary
October 29, 2014
CERTIFIED MAIL
RETURN RECEIPT REQUESTED 7012 1010 0002 1965 7526
Mr. Dan Arnold
1326 Barnardsville Highway
Barnardsville, North Carolina 28709
SUBJECT: NOV-2014-PC-0242
Collection System Inspection
Non -Compliant
Eden's Glen MHP
Permit No: WQQSD0434
Buncombe County
Dear Mr. Arnold:
Enclosed please find a copy of the Inspection form from the Collection System inspection conducted on
September 30, 2014, by Janet Cantwell of the Asheville Regional Office. The. facility was found to be non -compliant.
with collection system Permit #WQCSD0434. t'
Ms. Cantwell met with you, Randy Roberson/ Properly Manager and Joe David Hall/ WWTP ORC. Your time
and efforts were appreciated.
There are areas of the program that need your attention. Deficiencies exist related to inspection and maintenance
of your collection system as well as the required documentation and record keeping. These areas are required in the permit
under 15A NCAC 02T .0403:
Inspection Area
Compliance Issue
Operation and Maintenance
The sewer system is to be effectively operated and maintained.
Operation and Maintenance
A map of the sewer system is to be developed and actively maintained.
Inspections, Monitoring and
Reporting
High priority lines are to be inspected once every six months and documented.
Inspections, Monitoring and
Reporting
A general observation of the entire sewer system is to be conducted once per year.
Operation and Maintenance
An emergency response plan must be developed and kept updated.
Operation and Maintenance
A "FOG" plan is to be developed and distributed at least twice a year.
Operation and Maintenance
Right-of-ways and easements are to be maintained.
Water Quality Regional Operations — Asheville Regional Office
2090 U.S. Highway 70, Swannanoa, North Carolina 28778
Phone: [phone] FAX: [phone]
Internet: hftp://portal.ncdenr.org/web/wq
An Equal Opportunity l Affirmative Action Employer
0

Mr. Dan Arnold
October 29, 2014
Page Two
Inspection Area
Compliance Issue
Monitoring and Reporting
Documentation shall be kept for a minimum of three years with the exception of the
map, which shall be maintained for the life of the system.
Operation and Maintenance
Several manholes have been damaged and must be.repaired.
Operation and Maintenance
The manhole next to the WWTP was stopped up at the time of the inspection.
You should address the causes of noncompliance and all actions taken to prevent the recurrence of similar
situations. The Division of Water Resources may pursue enforcement actions for these and any additional violations of
State law. - - -
Please provide a detailed response on how you plan to address the items listed in this letter and the attached
inspection report within fifteen (15) dys to this office.
Please refer to the enclosed inspection report for additional observations and comments. If you or your staff, have
any questions, please call Janet Cantwell or me at 828-296-4500.
Sincerely,
G. Landon Davidson, P.G., Supervisor
Water Quality Regional Operations, NCDENR
Asheville Regional Office
Enclosure
�cr•�W,�AR��Finl .
MSC 1617-Centra Files -Basement
PERCS
Environmental Inc./ WWTP ORC
Randy Roberson/ Property Manager
SysiemslF-den Glen WIP WQCSD0434\N0V-2014-PC-0242.dac

Compliance Inspection Report
Permit: WQCSD0434 Effective: 04/28/09 Expiration: Owner: Dry Ridge Properties LLC
SOC: Effective: Expiration: Facility: Eden Glen Mobile Village WWTP
County: Buncombe 2 Gospel Way
Region: Asheville
Weaverville NC 28787
Contact Person: Randy Roberson, Title: Phone: [phone]
Directions to Facility:
System Classifications:
Primary ORC:
Secondary ORC(s):
On -Site Representative(s):
Related Permits:
Inspection Date: 09/30/2014 EntryTime: 10:OOAM
Primary Inspector: Janet Cantwell
Secondary Inspector(s): V
Certification:
Phone:
-Exit Time: 12:58PM
Phone: [phone] Ext.4667
Reason for Inspection: Routine Inspection Type: Collection System Inspect Non Sampling
Permit Inspection Type: Deemed permitted collection system management'and operation
Facility Status: ❑ Compliant E Not Compliant
Question Areas: `
Miscellaneous Questions Performance Standards Operation & Maint Reqmts
Records Monitoring & Rpting Reqmts inspections.
Manhole Lines
(See attachment summary)
Page: 1

Permit: WQCSD0434 Owner - Facility: Dry Ridge. Properties LLC
Inspection Date: 09130/2014 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: R,
Inspection Summary:
Dan Arnold/ owner, Randy Roberson/ property manager and WWTP ORC Joe David Hall assisted in the inspection of Et
Glen's collection system. (Mr. Hall is the ORC for the WUVTP).
This mobile home park was purchased September 23, 2011, by Dan Arnold of Dry Ridge Properties, LLC.
No maps, records, emergency plan or logbooks were available from the owner or property manager. This inspector supplied
copies of the map to the MHP and the emergency plan (from the previous owner) which were on file in our office. A copy of
the 2T regulations for collection systems was also supplied.
This collection system consists of laterals, collection main lines, one high priority line, eight manholes and no pump
stations.
The inspection began with the manholes which were noted on the map. Each manhole was opened and inspected.
MH #1: located at home #20/21: It appeared to be intact and clean.
MH #2: located at home #27: The manhole lid and ring are "offset," probably from being hit by a car. The edge of
the manhole has been breached and is allowing I&I (Inflow & Infiltration).
This manhole lid and ring should be repaired or replaced.
MH #3: located at home #28: Though marked on the map, this MH was difficult to locate. It was buried and covered
with silt and grass and had to be dug out. This MH had been flooded, I was told, by the nearby stream. It contained
silt and rags and should be cleaned out.
MH #4: located at home #32: There was a small amount of silt inside.
MH #5: located at home #12: It appeared to be intact and clean.
MH #6: located at home #6: It contained a few rags which need to be cleaned out.
MH #7: located near the VVVVfP: This manhole was stopped up and contained dark water;.,, This was the last
stop before entering.the VVVVTP and prompted an inspection of the VVWTP and the effluent"
pipe. Several unsuccessful attempts were made to unclog the manhole.
MH #8 This manhole was missed on the map and therefore not inspected.
The High Priority Line was located over Little Flat Creek and was contained in a concrete conduit. The current owner had
also placed concrete barriers on either side of the creek to prevent washout. Its located between home #20 and home #12
(across the creek from each other.)
Page: 2

Permit: WQCSD0434 Owner - Facility: Dry. Ridge Properties LLC
Inspection Date:' 09/30/2014 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
Performance Standards Yes No NA NE
Is Public Education -Program for grease established and documented? 1-10 ❑ ❑
What educational tools are used?
This inspector took copies of the prior Mobile Home Park owner's FOG flyer to the inspection.
Is Sewer Use Ordinance/Legal Authority available? ❑ ❑ N ❑
Does it appear that the Sewer Use Ordinance is enforced? ❑ ❑ ❑
Is Grease -Trap Ordinance available? — ❑ ❑ ❑
Is Septic Tank.Ordinance available (as applicable, i.e. annexation) ❑ ❑ ❑
List enforcement actions by permittee, if any; in the last 12 months
Has an acceptable Capital Improvement Plan (CIP) been implemented?
❑ ❑ ❑
Does CIP address short term -needs and long term \"master plan\" concepts?
❑ ❑ ❑
Does CIP cover three to five year period?
❑ ❑ N ❑
Does CIP include Goal Statement?
❑ ❑ ❑
Does CIP include description of project area?
❑ ❑ ❑
Does CIP include description of existing facilities?
❑ ❑ ❑
Does CIP include known.deficiencies?
❑ ❑ ❑
Does CIP include forecasted future needs?
❑ ❑ ❑
Is Cl P designated only for wastewater collection and treatment?
❑ ❑ 0 ❑ .
Approximate capital improvement budget for collection system?
Total annual revenue for wastewater collection and treatment?
CIP Comments
Is system free of known points of bypass?
0 ❑ ❑ ❑
If no, describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations? ❑ ❑ 0 ❑
# Does the sign include:
Instructions for notification? ❑ ❑ 0 ❑
Pump station identifier? ❑ ❑ E ❑
24-hour contact numbers ❑ ❑ 0 ❑
If no, list deficient pump stations
This facility has no pump stations.
# Do ALL pump stations have an "auto polling" feature/SCADA? ❑ ❑ 0 ❑
Number of pump stations 0
Number of pump stations that have SCADA c
Number of pump stations that have simple telemetry 0
Page: 3

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Permit: WQCSD0434 Owner - Facility: Dry Ridge Properties LLC
Inspection Date: 09/30/2014 Inspection Type: Collection System Inspect Non Sampling Reason for Visit:
,
Routine
Are copies of required press releases and distribution lists available?
❑ ❑ E ❑
Are public notices and proof of publication available?
❑ ❑ 0 ❑
# Is an annual report being prepared in accordance with G.S. 143-215.1C?
❑ ❑ ❑
# Is permittee compliant with all compliance schedules in the permits?
❑ ❑ ❑
If no, which one(s)?
Information on reporting Sanitary Sewer Overflows (SSOs) was given to Mr. Arnold and Mr. Roberson along
with copies of the "FOG" (fats, oils, grease) flyer in English and Spanish (Provided by MSD in Buncombe
County).
It would be a_good idea to add a request to not throw rags down the sewer system to the "FOG" pamphlet due
to finding rags in some of the manholes.
All sewage spills are to be reported within 24 hours of first knowledge of the spill.
All flooding from the creek to the collection system and manholes is also to be reported within 24 hours.
Comment:
I
Page: 6

11 1J..'J LV,lAJ 171_IJIL 1S Y.1Y_! fj`'„U .. _l ._' f1 fZ,1 114.I Q ki-L.." IL11U V y L III
NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Cvleen H. Sullins Dee Freeman
Governor Director Secretary
Fax to: Mark Teague & JoeDavid Hall
Eden Glen Mobile Home Park
From: Wanda Frazier
Environmental Specialist
NCDENR-DWQ-SWPS
Date: 6-16-2011
Re: Collection System inspection for WQCSD0434
These documents will help to prepare you for a collection system
inspection.
You will need to obtain a map of the collection system, indicating:
Construction drawings, Miles or feet of collection system, Approximate age
of sewer lines, Line size(s), Pipe material(s) and Flow Direction.
Educational materials are required to be provided to users, twice a year,
regarding the proper disposal of fats, oils, grease (FOG), as well as other items,
i.e. diapers, etc. The documentation of the distribution of these educational
materials must be provided.
Please call me to schedule an appointment for an inspection, after you get
a chance to review these documents and prepare for the inspection.
Call me anytime at 828.296-4662.
Thank You.
SURFACE WATER PROTECTION SECTION—ASHEVILLE REGIONAL OFFICE One
Location: 2090 U.S. Highway 70, Swannanoa, North Carolina 28778 NX;rz(744
h-a
Phone: [phone] FAX: [phone] Customer Service: 1-877-623-6748 '
Internet: www.newaterquality.org
An Equal Opportunity 1 Affirmative Action Employer

00-1(-' 11 1:-) ; Z'rhUM-NUL)hNh' - `MU 6z6_Lys- f a41� 1- r44a ruuuL/ u031 r- � r r
Facility information
NPDES permit #: NCO068152 Buncombe Co.
Facility name: Buncombe Properties, LLC -
Eden Glen Mobile Home Park WWTP
WWTP class: II
WWTP type: 0.015 MGD (0.030 MGD after ATC) extended
aeration package plant consisting of: manual bar
screen; aeration basin with dual blowers
providing diffused air; clarifier with skimmer and
sludge returns; tablet chlorinator; chlorine
contact chamber with v-notch weir; _tablet
dechlorinator with dechlorination box; and dual
sludge holding tanks.
Annual Average Flow: Based on 120 gpd per bedroom x 46 = 5,520 gpd
Based on 120 gpd per 2 bdrms x 46 = 11,040 gpd
These values are not typical of the residents of
this MHP. The actual values are much lower, A
major water leak was located and repaired in
November of 2008. Prior to that flows were 8,000
to 9,000 gpd. Individual water meters were
installed at each mobile home, however, due to
drinking water quality issues, homes are no
longer being billed based on individual usage.
After the installation of a new 3-stage treatment
system to remove high levels of iron and
manganese, individual billings will resume (in late
2010 or 2011).
PWS Water Usage Rpts: 6/2010 -reported mo. ave. flows of: 5512 gpd
7/2010 - 6380 gpd
8/2010 - 6733 gpd
9/2010 - 6603 gpd
Collection System: WOCSDO434 - 50 connections
Development: Mobile home park with 50 lots serving w 100
residents. (Note: There are 46 lots rented as of
10-27-2010.)

L'lb-1( 11 1'�; /b PNU`7—NUDthls — MU OL16 i—t t� ruuu�ruv��l L
Sludge Management: Commercial hauler (Carter Septic Service) to
MSD's WWTP.
WWTP location: Kennedy Drive; Reems Creek Township, north of
Weaverville
Responsible official: Ms. Leigh W. Young
Responsible "'s title: Buncombe Properties, LLC
Mailing address: 172 Wembly Road; Asheville, NC 28804
Phone numbers
828-693-0701
Leigh Young ([e-mail])
828-691-0586
" — work ([e-mail])
828-274-6500 x 310
work (@ Fugazy Travel)
800-213-4036
Environmental Inc. (toll -free) — ORC & Lab Contr.
828-293-9396
" - Kristi Leis — office
828-586-0800
" - fax (lab: Anthony Tyrona & Steve)
828-506-9450
Mark Teague - cell
828-226-7784
JoeDavid Hall - cell
828-342-0340
Dale Wike - cell
Operator information
ORCs:
Mark Fredrick Teague — Grade II — Cert. # 10920
JoeDavid Matthew Hail — Grade II Cert. # 993269
Dale Howard Wike — Grade II — Cert. # 27314
Mailing address: Env. Inc.; PO Box 954; Cullowhee, NC 28723
Location address: 50 West Sylva Shopping Area; Sylva, NC 28779
Email: environmental![e-mail]
Permit information
Date issued- 11-1-2006
Expiration date: 10-31-2010
Stream information
Stream & river basin:
Sub -basin:
Quad:
Grid_
Stream classification:
Instream Waste Conc.:
Flat Creek; French Broad River Basin
04-03-02 06010105
Weaverville, NC
E8NE
C
no data

06-17-'11 15;26 FROM-NCDENR - ARO
828-299-7043 T-M; 1'00014/0061 r-f r r
Average stream flow cfs: no data
Summer cfs: no data
Winter cfs: no data
Other information
Directions:

Ub-17'1J. MUM-NGDENR - AHO 825-299-7043 T-501 P0005/0031 F-533
DEEMED PERMITTED COLLECTION SYSTEM REQUIREMENTS
16A NCAC 02T — WASTE NOT- DISCHARGED TO SURFACE WATERS
SUBCHAPTER 02T .0403 PERMITTING BY REGULATION
(a) Collection systems having an actual, permitted or Division approved average daily flow less than
200,000 gallons per day are deemed permitted pursuant to Rule _0113 of this Subchapter provided
the system meets the criteria in Rule .0113 of this Subchapter and all specific criteria required in this
Rule:
(1) The sewer system is effectively maintained and operated at all times to prevent discharge to
land or surface waters, and to prevent any contravention of groundwater standards or surface
water standards.
(2) A map of the sewer system has been developed and is actively maintained.
(3) An operation and maintenance plan including pump station inspection frequency, preventative
maintenance schedule, spare parts inventory and overflow response has been developed and
implemented.
(4) Pump stations that are not connected to a telemetry system (i.e., remote alarm system) are
inspected by the permittee or its representative every day (i.e., 365 days per year). Pump
stations that are connected to a telemetry system are inspected at least once per week.
(6) High -priority sewers are inspected by the perrnittee or its representative at least once every
six -months and inspections are documented.
(6) A general observation by the permittee or its representative of the entire sewer system is
conducted at least once per year.
(7) Overflows and bypasses are reported to the appropriate Division regional office in accordance
with 15A NCAC 02B .0506(a), and public notice is provided as required by G.S. 143-215.1 C.
(8) A Grease Control Program is in place as follows:
(A) For publicly owned collection systems, the Grease Control Program shall include at least
biannual distribution of educational materials for both commercial and residential users and the
legal means to require grease interceptors for new construction and retrofit, if necessary, of
grease interceptors at existing establishments. The plan shall also include legal means for
inspections of the grease interceptors, enforcement for violators and the legal means to control
grease entering the system from other public and private satellite sewer systems.
(B) For privately owned collection systems, the Grease Control Program shall include at least
biannual distribution of grease education materials to users of the collection system by the
permittee or its representative.
(C) Crease education materials shall be distributed more often than required in Parts (A) and
(B) of this Subparagraph if necessary to prevent grease -related sanitary sewer overflows-
(9) Right-of-ways and easements are maintained in the full easement width for personnel and
equipment accessibility.
(10) Documentation shall be kept for Subparagraphs (a)(1) through (a)(9) of this Rule for a
minimum of three years with exception of the map, which shall be maintained for the life of the
system.
(b) Private collection systems on a single property serving an industrial facility where the domestic
wastewater contribution is less than 200,000 gallons per day shall be deemed permitted.
(c) The Director may determine that a collection system should not be deemed to be permitted in
accordance with this Rule and Rule .0113 of this Subchapter. This determination shall be made in
accordance with Rule .0113(e) of this Subchapter.

F NN A TPA,
\0.m��
Vp
Mr. Young
Buncombe Properties
PO Box 18133
Asheville, NC 28814
Dear Mr. Young:
Y
Michael F. Easley, Governor
William G. Ross Jr., Secretary
�.hrpEpartment of Environment and Natural Resources
Coleen H. Sullins, Director
Division of Water Quality
SURFACE WATER PROTECTION SECTION
September 5, 2007
SUBJECT: Wastew ;t r�Coll`ectc n S1y1js-e011.
Owner & Operator Requirements
Eden's Glen Mobile Village WWTP
NCO068152
Buncombe County
I would like to take this opportunity to discuss the requirements for sewerage collection
systems that were first established in 15 NCAC .02H .0200 in March 2000 and are now found in
15 NCAC 2T .0403, Waste Not Discharged to Surface Waters, which became effective
September 1, 2006. These Regulations place significant operation, maintenance and reporting
requirements on those entities that own or operate a wastewater collection system with average
daily flows of less than 200,000 gallons per day.
These regulations are applicable to your facility. This letter is provided as guidance
to assist you in complying with the new reporting and operations and maintenance (O&M)
requirements and to advise you that you are subject to system review, inspections and possible
enforcement, if the system is not in compliance with the regulation.
For your convenience and easy reference, a highlight of these requirements and the
following guidance are offered (see enclosed). You. may find the regulations using the following
web site: http://h2o.enr.state.nc.us/peres/Collection%20SVstemsICollectionSVstemsHome.htmi
The Asheville Regional Office will be increasing the level of oversight, compliance
activities and enforcement relating to collections systems, therefore, we wanted to be sure you
are aware of the requirements for these systems. We will be performing NPDES Wastewater
Collection System inspections sometime in the near future.
ne
NorUthCarolina
Alaturally
North Carolina Division of Water Quality 2090 US Hwy 70; Swannanoa, NC 28778 Phone [phone]
Internet: www..ncwaterquality.org Customer Service 1-877-623-6748 FAX [phone]
An Equal Opportunity/Affirmative Action Employer — 50% Recycled/10% Post Consumer Paper

September 5, 2007
Page 2 of 2
If this Office has not previously inspected your wastewater collection system and records
of same, you should be prepared to demonstrate compliance with all criteria listed above.
Enclosed is an inspection form that you can use to assemble your records prior to an inspection
by the staff of this Office.
This Office has a Wastewater Treatment Plant Consultant on staff to offer assistance to
you in complying with the requirements of these regulations. Should you have questions or
need additional information regarding this issue, please contact Don Price at [phone].
Should you have any other questions concerning this correspondence or the
requirements relating to collection systems, please contact Roy Davis or Keith Haynes at 828-
296-4500.
Sincerely,
CIA
Roger C. Edwards, Supervisor
Surface Water Protection Section
cc: Deborah Gore - PERCS Unit - w/out enclosures
--Asheville. Regional Office facility file - w/out enclosures
DWQ - SWPS - Central Office Files - w/out enclosures

Facility information
NPDES permit #:
Facility name:
NC0068152
Buncombe Co.
Buncombe Properties, LLC -
Eden Glen Mobile Home Park WWTP
I I
WWTP type: 0.015 MGD (0.030 MGD after ATC) extended
aeration package plant consisting of: manual bar
screen; aeration basin with dual blowers
providing diffused air; clarifier with skimmer and
sludge returns; tablet chlorinator; chlorine
contact chamber with v-notch weir; tablet
dechlorinator with dechlorination box; and dual
sludge holding tanks.
Annual Average Flow: Based on 120 gpd per bedroom x 46 = 5,520 gpd
Based on 120 gpd per 2 bdrms x 46 = 11,040 gpd
These values are not typical of the residents of
this MHP. The actual values are much lower. A
major water leak was located and repaired in
November of 2008. Prior to that flows were 8,000
to 9,000 gpd. Individual water meters were
installed at each mobile home, however, due to
drinking water quality issues, homes are no
longer being billed based on individual usage.
After the installation of a new 3-stage treatment
system to remove high levels of iron and
manganese, individual billings will resume (2011).
PWS Water Usage Rpts: 6/2010 - reported mo. ave. flows of: 5512 gpd
7/2010 - 6380 gpd
8/2010 - 6733 gpd
9/2010 - 6603 gpd
Collection System: WQCSD0434 - 50 connections
There are — 2800 linear feet of gravity collection
system lines, which are 8-inch pvc. There are no
lift stations. There is one aerial crossing (high
priority line). On 8-25-2011, a 300-400 feet of
lines were, tved, snaked and cleaned by
Haynes Plumbing (contractor).

Development: The park was built in the 1990s by Berry Boys
Inc. The park has 58 lots serving —100 residents.
(Note: There are 51 lots rented as of 6-24-2011.)
Sludge Management: Commercial hauler (Carter Septic Service) to
MSD's WWTP.
WWTP location: Kennedy Drive; Reems Creek Township, north of
Weaverville
Responsible official: Ms. Leigh W. Young
Responsible " 's title: Buncombe Properties, LLC
Mailing address: 172 Wembly Road; Asheville, NC 28804
Phone numbers
828-691-0586 Leigh Young ([e-mail])
([e-mail])
828-254-2229 AVL Property Management — Phyllis Fitzgerald
828- George & Lee - Maintenance
800-213-4035 Environmental Inc. (toll -free) — ORC & Lab Contr.
828-293-9396 " - Kristi Leis — office
828-586-0800 " - fax (lab: Anthony Tyrona & Steve)
828-506-9450 Mark Teague - cell
828-226-7784 JoeDavid Hall - cell
828-342-0340 Dale Wike - cell
Operator information
ORCs: Mark Fredrick Teague — Grade II — Cert. # 10920
JoeDavid Matthew Hall — Grade II — Cert. # 993269
Dale Howard Wike — Grade II — Cert. # 27314
Mailing address: Env. Inc.; PO Box 954; Cullowhee, NC 28723
Location address: 50 West Sylva Shopping Area; Sylva, NC 28779
Email: [e-mail]
Permit information
Date issued: 12-1-2010
Expiration date: 10-31-2015

Stream information
Stream:
River Basin:
Sub -basin:
Hydrologic Unit Code:
Quad:
Grid:
Stream classification:
Instream Waste Conc.:
Average stream flow cfs:
Summer cfs:
Winter cfs:
Other information
Directions:
Flat Creek
French Broad River Basin
04-03-02
06010105
Weaverville, NC
E8NE
C
no data
no data
no data
no data
Travel east on Hwys 19-23 East & 1-26 West. Take
Exit 18 at Monticello Road. Turn right at the end
of the exit ramp. Proceed to the stop light. Turn
left and cross over Hwys 19-23. Turn right onto
Kennedy Road, toward Westview Baptist Church.
Veer to the right of the church into Eden Glen
Mobile Home Park. The WWTP is at the end of
the main road.

Permit Number WQCSD0434
Central Files: APS SWP
09/01 /09
Permit Tracking Slip
Program Category
Status
Project Type
Non -discharge
Active
New Project
Permit Type
Version
Permit Classification
Deemed permitted collection system management and operation
1.00
Individual
Primary Reviewer
Permit Contact
Affiliation
wanda.frazier
Coastal SW Rule
Permitted Flow
Facili
Facility Name Major/Minor Region
Eden's Glen Mobile Village WWTP Minor Asheville
Location Address County
2 Gospel Way Buncombe
Weaverville NC 28787 Facility Contact Affiliation
Owner Name
Buncombe Properties
Owner Type
Non -Government
Owner Affiliation
Leigh W. Young
PO Box 18133
Asheville
NC 28814
Scheduled
Orig Issue App Received . Draft Initiated Issuance Public Notice Issue Effective Expiration
04/28/09 04/28/09 04/28/09 04/28/09
Regulated Activities
Trailer park
Outfall NULL
Waterbody Name Stream Index Number Current Class Subbasin

NCDENR
North Carolina Department of Environment and Natural Resources
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins
Governor Director
SURFACE WATER PROTECTION SECTION
August 31, 2011
Ms. Leigh W. Young
Buncombe Properties, LLC
PO Box 18133
Asheville, NC 28814
Dee Freeman
Secretary
SUBJECT: Collection System Inspection
Eden Glen Mobile Home Park
Permit No: WQCSD0434
Buncombe County
Dear Ms. Young:
Enclosed please find a copy of the Collection System inspection report from the inspection
conducted on August 30, 2011. The facility was found to be in compliance with permit
WQCSD0434.
Please refer to the enclosed inspection report for additional observations and comments.
If you or your staff should have any questions, please call me at 828-296-4662.
Sincerely,
j
G�
Wanda P. Frazier
Environmental Specialist
Enclosure
cc: Central Files
� IVMOV,iIl`e5F,ile0s t�� ,
S:\SWP\Buncombe\Wastewater\Minors\Eden Glen MHP 68152\WQCSD0434 CEI 8-30-11.doc
SURFACE WATER PROTECTION — ASHEVILLE REGIONAL OFFICE One
Location: 2090 U.S. Highway 70, Swannanoa, NC 28778 NOrthCarolina
Phone: [phone] Fax: [phone] Customer Service: 1-877-623-6748 �%�%jt�%�"l�l�>�
Internet: www.ncwaterguality.org

Compliance Inspection Report
Permit: WQCSD0434 Effective: 04/28/09 Expiration: Owner: Buncombe Properties
SOC: Effective: Expiration: Facility: Eden's Glen Mobile Village WWTP
County: Buncombe 2 Gospel Way
Region: Asheville
Weaverville NC 28787
Contact Person: Leigh W Young Title: Managing Partner Phone: [phone]
Directions to Facility:
System Classifications:
Primary ORC:
Secondary ORC(s):
On -Site Representative(s):
Related Permits:
Inspection Date: 08/30/2011 Entry
" Time: 10:30 AM
Primary Inspector: Wanda P Frazier fivt�
Secondary Inspector(s):
Certification: Phone:
Exit Time: 11:45 AM
Phone: [phone]
Ext.4662
Reason for Inspection: Routine Inspection Type: Collection System Inspect Non Sampling
Permit Inspection Type: Deemed permitted collection system management and
operation
Facility Status: ■ Compliant ❑ Not Compliant
Question Areas:
N Miscellaneous Questions 0 Performance Standards
(See attachment summary)
Page: 1

Permit: WQCSD0434 Owner - Facility: Buncombe Properties
Inspection Date: 08/30/2011 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
Inspection Summary:
Buncombe Properties, LLC - Eden Glen Mobile Home Park WWTP
Collection System permit number: WQCSD0434
Development: The park was built in the 1990s and has 58 lots serving —100 residents. There are
currently — 50 lots rented.
There is approximately 2800 linear feet of 8-inch PVC lines.
There are no lift stations.
There is one aerial crossing (high priority line) which crosses Little Flat Creek and is
inspected routinely (> 2/yr).
MB Haynes (plumbing contractor) pumped the manholes, tved, snaked & cleaned — 300-400 feet
of the collection system (>10%) on August 25th, 2011. Next year, the aerial line will be
included in the cleaning schedule.
The collection system map was complete and recently updated in May 2011 by John Coxey, PE.
The FOG program educational materials are distributed to each resident twice a year and are in
English and Spanish.
There have been no SSOs. The owner and property management staff have the 2T regulations, the
24-hour and 5-day SSO guidelines, reporting forms and contact information, in the event of an
SSO.
The collection system appears to be properly operated and managed
Page: 2

Permit: WQCSD0434 Owner - Facility: Buncombe Properties
Inspection Date: 08/30/2011 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
Performance Standards Yes No NA NE
Is Public Education Program for grease established and documented?
■
o
n
n
What educational tools are used?
"Don't Forget The Grease!" brochure, compliments of MSD, are distributed twice a year.
Is Sewer Use Ordinance/Legal Authority available?
n
n
■
n
Does it appear that the Sewer Use Ordinance is enforced?
n
❑
■
n
Is Grease Trap Ordinance available?
n
n
■
❑
Is Septic Tank Ordinance available (as applicable, i.e. annexation)
❑
n
■
n
List enforcement actions by permittee, if any, in the last 12 months
not applicable
Has an acceptable Capital Improvement Plan (CIP) been implemented?
❑
❑
■
n
Does CIP address short term needs and long term \"master plan\" concepts?
n
❑
■
13
Does CIP cover three to five year period?
n
n
■
n
Does CIP include Goal Statement?
❑
n
■
n
Does CIP include description of project area?
n
n
■
11
Does CIP include description of existing facilities?
n
❑
■
n
Does CIP include known deficiencies?
❑
❑
■
Does CIP include forecasted future needs?
❑
n
■
❑
Is CIP designated only for wastewater collection and treatment?
n
n
0
Approximate capital improvement budget for collection system?
Total annual revenue for wastewater collection and treatment?
CIP Comments
not applicable
Is system free of known points of bypass? ■ ❑ n n
If no, describe type of bypass and location
none
Is a 24-hour notification sign posted at ALL pump stations? Cl Cl ■
# Does the sign include:
Instructions for notification? ❑ n ■
Pump station identifier? ❑ n ■ ❑
24-hour contact numbers ❑ n M n
If no, list deficient pump stations
There are no lift stations.
Page: 3

Permit: WQCSD0434 Owner -Facility: Buncombe Properties
Inspection Date: 08/30/2011 Inspection Type: Collection System Inspect Non Sampling Reason for Visit: Routine
# Do ALL pump stations have an "auto polling" feature/SCADA? 11000
Number of pump stations 0
Number of pump stations that have SCADA 0
Number of pump stations that have simple telemetry 0
Number of pump stations that have only audible and visual alarms 0
Number of pump stations that do not meet permit requirements 0
# Does the permittee have a root control program? ❑ ❑ ■ 0
# If yes, date implemented?
Describe:
All lines are 8-inch PVC.
Comment:
Page: 4

EDEN GLEN MOBILE HOME PARK
HAZARD COMMUNICATION, ASSESSMENT,
SPILL RESPONSE PLAN AND PROCEDURES
PURPOSE:
This plan is to be implemented in the event of a Sanitary Sewer Overflow (SSO) or spill
within the Wastewater Collection System. This plan was developed to ensure that key
personnel respond to every spill event within sixty (60) minutes of a reported event.
INITIAL RESPONSE:
Spills reported to or detected by collection system personnel require immediate
attention. The Collection System ORC and / or Back-up Operator will make the
preliminary assessment of the spill within 15 minutes after receiving report. That
assessment includes visiting the spill site. The ORC or Back-up Operator will determine
the appropriate response and request assistance from key personnel, as necessary. The
contact list will be updated annually and include essential response equipment and
personnel. Local contractors may be employed, as deemed necessary.
Key personnel will, upon assessing the site, continue to document the event and
determine the severity, magnitude and potential environmental impact. Every effort
should be made to minimize the spill event consistent with the SOURCE CONTROL AND
CONTAINMENT PROCEDURES section of this plan. The safety of all response personnel
should never be compromised.
Key personnel should implement recovery actions to eliminate the cause of the
obstruction and / or system failure as outlined in this plan.
POST SPILL RESPONSE (REPORTING):
After containment is achieved, the Division of Water Quality, (DWQ) must be contacted as
soon as possible but, in no case later than 24 hours after initial detection if;
1) the spill has reached surface waters, "waters of the State" or
2) the spill exceeds one thousand gallons, (1,000 gallons)
Spills that are fully contained and removed quickly and are less than one thousand
gallons are not required to be reported to DWQ. However, a full spill report form will be
filled out and kept on file. All spills must be logged .in, regardless of size, and include the
incident date, time, duration, approximate volume and name of respondent(s).

SOURCE CONTROL AND CONTAINMENT PROCEDURES:
Depending on the nature of the spill or overflow, the initial assessment should indicate
the priority of source control and/or containment.
1) When the source can be isolated through valves, plugs or other methods, the
flow should be discontinued immediately or reduced to the least possible
volume.
2) If the pumps on the location are not operating the control panel should be
checked as follows:
a. Is the Power on?
b. Check the breaker.
c. If the breaker is closed, check the thermal overloads (external button).
d. Is the overload good? Check the fuses, if you are trained to do so.
e. Is the pump straining or clogged with debris?
f. Do you smell a burnt motor? (contact from attached list)
g. Is an electrician needed? (contact from attached list)
3) Containment methods will typically include;
a. Sand or dirt dikes and dams (for small streams & creeks).
b. Holes or pits (to prevent run off to surface waters).
If the spill event resulted from an area wide power outage, you should contact Power
Company and identify your site as critical. (Use the account number on the attached list.)
If the problem is mechanical in nature, retrieve parts from inventory and make repairs.
Re -order parts as they are used.
If the problem results from a sewer blockage, call for a jet-rodding machine (contact
contractor from attached list).

SPILL RESPONSE PROCEDURES FOR SPILLS OCCURRING:
ON MAJOR INTERCEPTOR / RIGHT OF WAY
1. Put up warning tape ("DANGER / CAUTION - DO NOT ENTER") around
the SSO site to restrict access.
2. In open areas, remove debris and lime site. Rotor -till, if needed.
Re -seed and mulch with straw.
3. In areas where there is under growth and small trees, flush area with
potable water until no waste remains. Wait twelve to twenty four
hours and then lime the area. Be certain that lime does not flush to
the receiving stream. NOTE: DO NOT LIME, IF RAIN IS FORECASTED.
IN CITIZEN'S YARD
1. Till entire affected area, if possible. Apply lime and follow with seed
and straw.
2. If waste/debris is not visible, apply lime and 2 inches of top soil and
mix thoroughly. Apply lime lightly, seed and mulch.
ON ASPHALT OR CONCRETE
Set up containment at or near the storm drainage system. Do not let
the spill enter the storm drain system.
2. Put up warning tape ("DANGER / CAUTION - DO NOT ENTER") around
the SSO area.
3. Spread lime on spillage and sand or apply other material to a depth of
one inch. Let this material absorb for one hour, then sweep up.
Dispose of debris appropriately. If spill is still evident, repeat
application.
4. After removing the contaminated material, wash down area with high
pressure water and bleach.
5. Pump the clean up materials and wash water into sanitary sewer.

IN A CREEK OR STREAM
1. Take conductivity readings of the receiving stream upstream and
downstream to determine where a temporary dam should be placed.
2. The dam should be constructed near a manhole which is accessible to
the jet rodder and vacuum truck.
3. The dam should be placed below the spill as indicated by low
conductivity readings.
4. Construct a dam sized to contain the flow of water, plus any flush
water added during the clean up.
5. Station pumps at the clean-up site, one to use, one for backup.
6. Have a back hoe at the site for dam repairs as needed.
7. Wash down all of the rip rap along the stream bank until no residue is
evident.
8. Put up warning tape ("DANGER / CAUTION - DO NOT ENTER") at spill
site and 400 feet downstream.
9. Take upstream and downstream samples for fecal coliform.
10. Repeat sampling until normal-, background counts are 200 fecal
coliform colony forming units/100 mi.
11. If settled sludge is evident, sweep bottom until clean.
12. If creek or stream is recreational waters (swimming), notify the
affected community and local officials, as soon as the problem is
discovered.

KEY PERSONNEL AND APPROVED VENDOR / CONTRACTOR CONTACT NUMBERS
Date: August 2011
(This list is to be updated annually.)
TELEPHONE WATER AND SEWER CONTRACTORS:
828-691-0586
Leigh Young ([e-mail])
([e-mail])
828-254-2229
Phyllis Fitzgerald - AVL Property Management
828-
George - Maintenance (on -site)
828-
Lee - Maintenance
800-213-4035
Environmental Inc. (toll -free) — ORC & Lab Contr.
828-293-9396
" - Kristi Leis — office
828-586-0800
" - fax (lab: Anthony Tyrona & Steve)
828-506-9450
Mark Teague - cell
828-226-7784
JoeDavid Hall - cell
828-342-0340
Dale Wike - cell
OTHER CONTACTS:
800-672-1697 Poison Control Center (Duke University)
OTHER STATE AND COUNTY CONTACTS:
Division of Water Quality (DWQ)— Raleigh (Central office)
877- 623-6748 N.C. Department of Environment and Natural Resources -
Division of Water Quality — Surface Water Protection Section —
Point Source — Pretreatment, Emergency Response, Collection
System Unit (PERCS)
1601 Mail Service Center; Raleigh, NC 27699-1601
919-715-3060 fax Attention: PERCS
Division of Water Quality (DWQ) - Asheville Regional Office
828-296-4500 Surface Water Protection Section
2090 US 70 Hwy.; Swannanoa, NC 28778
828-299-7043 fax Attention: DWQ — SWPS
800-858-0368 Emergency (verbal reporting after hours)
NC Emergency Management
800-858-0368 For reporting fish kills, oil spills and SSOs after business hours
919-733-3322 OSHA, NC Dept of Labor (to report injury/fatality)

WATER AND SEWER CONTRACTORS AND VENDORS:
Power Company:
800-419-6356 Progress Energy — To report power outages
800-452-2777 Customer Service
Plumbers, Sewer & Drain Services for Plumbing, Trenching and Digging:
828-254-6141 Haynes Plumbing Systems - Mike Griffin
Division of MB Haynes - Plumbing Contractor
187 Deaverview Road, Asheville, NC.
(This number is active, on -call and dispatched 24-7.)
Pumping and Septic Services for Sewer Pump Trucks, Septic Tank Haulers:
828-252-6208 Carter Septic Tank Service
Generator Services for Generator Contractors / Rentals:
828-698-4355 Carolina Energy Systems - Dale Blythe
generator maintenance & repair
Parts Suppliers:
828-
828-369-7124
828-545-1487
800-476-2212
800-431-1872
800-749-1120
800-968-3291
US Filter (formerly: Davis)
Ferguson's Plumbing
" (home)
IMSCO
Sexauer
TRAYCO
HAJOCA

Please use this mini -form a_ juidance for reporting all uV_As, spills (SSOs) or
bypasses at the Eden Glen Mobile Home Park for:
NCO068152 (WWTP) and WQCDSO434 (Collection System).
You are required to verbally report all incidents within 24 hours of occurence to the
Asheville Regional Office. When you call the ARO @ 828-296-4500, tell the
receptionist that you have an SSO to report. She will forward the call to a staff
member.
You cannot leave a voice mail message. You have to talk to a staff member in
person. They will immediately log the information that you give them into the
(BIMS)database and assign an incident number to the event.
Then, you must follow-up with a 5-Day SSO Report. This can be mailed or faxed.
Be sure to use your permit number(s) on the SSO form.
WWTP_Upset, Spill, or Bypass (Circle One) Incident No.
Perm
Permit Number:
Facility Name: County:
Incident Started: Date: Time: am / pm Incident Ended: Date: Time: am/pm
Estimated Volume: Reached Surface Waters? Yes No
Surface Water Name:
Volume Reaching Surface Waters: Fish Kill?: Yes No
Cause or Reason for the Upset/Spill/Bypass: Severe Natural Condition; 1&I; Vandalism;
Pipe Failure/Break;
Power Outage; _
Caller's Name:
Date:
Grease; Pump Station Equipment Failure; Debris in Line; Roots;
Other(Explained in Part II)
DWQ Staff Reported To:
(name of ARO staff member)
Time reported:
am / pm

Too often, grease is washed into the plumbing
system, usually through the kitchen sink.
Grease sticks. to the insides of sewer pipes
(both on your property and in the streets).
Over time, the grease can build up and block
the entire pipe.
Cooking grease in the form of lard,
shortening, cooking oils can all build up on
the inside of sewer pipes causing line
blockages, or worse, Sewer System '
Overflows (SSO's) (the discharge of
untreated wastewater into the environment).
The EPA has determined that SSO's are the
number one cause of pollution in our
national waterways.
Commercial additives, including detergents,
that claim to dissolve grease only pass grease
down the line and cause problems in other
ti 'Iv- areas. The
results can
be sewage
overflowing
in your
home or
T,
your
K neighbor's
causing
expensive
and unpleasant cleanups. This increases the
potential risk to public health and the
operation and maintenance costs for the MSD.
the problem!
1
ij
The easiest way to solve the grease problem
and help prevent overflows of raw sewage is to
keep this material out of the sewer system in the
first place.*
Pour orratnoe
clown
d.re-oins or MWs.
2) Cover and
refrigerate.
Instead...
1) Pour or scrape
grease from pots and
pans into a can.
3) When chilled,
remove grease can
and throw away in
trash.
C(3rhp1jrnQf1 fS of
Metropolitan Sewerage District
of Buncombe County

�cual es el r «
Muy a menudo las grasas se echan par las
canerias, generalmente par el fregadero de la
cocina. La grass se pega a las paredes de las
canerias (en las de su casa y en las de la calle) y
con el tiempo puede acumularse y atascar la
caneria completamente.
Las grasas que se usan para cocinar, tales Como
la manteca (grasa de cerdo), aceite vegetal y
otros aceites de cocinar, pueden acumularse
dentro de las tuberias del desagiie ocasionando
obstrucciones o algo peor, desbordamientos del'
alcantarillado (SSO, siglas en ingles) (el vertido
de aguas residuales en el medio ambiente sin
haber pasado par tratamiento primero). La EPA
ha determinado que los SSO son la causa numero
uno de la contamination en nuestros rios y
arroyos nacionales.
Los aditivos comerciales, incluidos los detergentes
que dicen disolver la grasa, solamente la ayudan
a pasar por la tuberia causando problemas en
otras areas
pudiendo
resultar en el
desborda-
r miento de
aguas resi-
s duales en su
r�
casa o en la
u; de su
vecino,
limpiezas
caras y desagradables, posibles riesgos a la
salud publica y un aumento en los costes de
operation y mantenimiento para MSD que troen
por consiguiente cuentas m6s alias a los clientes.
La manera m6s f6cil de solucionar el problema
de la grass y oyudar a evitar los desborda-
mientos de las aquas negras, es impedir que
este material entre en eil alcantarillado en
primer lugar.
Nunco
Viere7c'7 la grec"]'sU
2) Cubrala y
refrigerela.
Erg Combio...
1) Vacie o raspe la
grass de las ollas y
sartenes en una Iota.
3) Cuando se haya
enfriado, eche la
Iota a la basura.

W
i ` t ICI [Ij L 20 11
ENVIRONMENTAL r �------- "U.. y �`�,, �N
wn � � c ""CE
Inc. wager awastewator seevius
Box 954, Cullowhee, NC 28.723 (50 West Sylva Shopping Center, Sylva, NC 28779)
Phone: [phone], .Fax: [phone],
E-mail: [e-mail]
August 1, 2011
Attn.: System Performance Annual Report
North Carolina Division of Water Quality
1617 Mail Service Center
Raleigh, NC 27699-1617
Re: Annual Report
NPDES # NCO068152
Edens Glen Mobile Village WWTP
Buncombe County
The attached document is pursuant to House Bill 1160, the Clean Water Act of 1999,
which was signed into law by the Governor on July 21, 1999. The legislation is intended
to instill public oversight by requiring spill notification and annual reporting by all entities
owning or operating wastewater treatment facilities in the state of North Carolina.
Concerned persons may obtain more detailed information concerning the above
referenced facility by contacting me at [phone].
Sincerely, l
G
JoeDavid Hall
Operator in Responsible Charge
Encl.: Annual Report
CC: Leigh Young, Buncombe Properties

PERFORMANCE ANNUA EPORT
I. General Information
Facility and System Name: Edens Glen Mobile Village WWTP
NCSR 1734, Reems Township
Buncombe County
Permit: NCO068152
Owner: Buncombe Properties, LLC
172 Wembly Road
Asheville, NC 28804
Operator: Environmental, Inc.
ORC: JoeDavid Hall
P.O. Box 954
Cullowhee, NC 28723
Description oY Collection Systemor Treatment Process:
17
Buncombe Properties wastewater treatment plant for Edens Glen Mobile Village consists of a A
bar screen, aeration basin, clarifier, effluent chlorination in contact tank, and dual sludge
holding tanks. This facility is located on NCSR 1734 north of Weaverville near the Reems Creek
Township in Buncombe County. Receiving waters for discharge from said facility is Flat Creek in
the French Broad River Basin:
II. PERFORMANCE
Summary of System Performance 3uly 1, 2010 to Tune 30, 2011
Analytical results indicate that no permitted monthly limits were exceeded during the reporting
period. In addition, no bypasses or overflows occurred.
III. NOTIFICATION
A copy of this report is available by contacting:
Buncombe Properties, LLC
Attn: Leigh Young
P.O. Box 18133
Asheville, NC 28814
IV. CERTIFICATION
I certify under penalty of law that this report is complete and accurate to the best of my
knowledge. I further certify this report has been made available to users or customers of Edens
Glen Mobile Village WWTP.
JoeDavid Hall
Operator in Responsible Charge
Environmental, Inc. 8/1/11

t
ENVIRONMENTAL
Inc.
Water & Wastewater Services i
n
P.O. Box 954, Cullowhee, NC 28723 50 West S Iva Shopping N ' ( Y Aping Center, Sylva, NC 2$779J • •�'�
Phone: [phone], Fax: [phone],
E-mail: [e-mail]
August 1, 2009
Attn.: System Performance Annual Report
North Carolina Division of Water Quality
1617 Mail Service Center
Raleigh, NC 27699-1617
Re: Annual Report
NPDES # NCO068152
Edens Glen Mobile Village WWTP
Buncombe County
The attached document is pursuant to House Bill 1160, the Clean Water Act of 1999,
which was signed into law by the Governor on July 21, 1999. The legislation is intended
to instill public oversight by requiring spill notification and annual reporting by all entities
owning or operating wastewater treatment facilities in the state of North Carolina.
Concerned persons may obtain more detailed information concerning the above
referenced facility by contacting me at [phone].
Sincerely,
14&V
Mark Teague
Operator in Responsible Charge
Encl.: Annual Report
CC: Leigh Young, Buncombe Properties

PERFORMANCE ANNUAL-, EPORT
I. General Information
Facility and System Name:
Owner:
Operator:
ORC:
Edens Glen Mobile Village WWTP
NCSR 1734, Reems Township
Buncombe County
Permit: NCO068152
Buncombe Properties, LLC
172 Wembly Road
Asheville, NC 28804
Environmental, Inc.
Mark Teague
P.O. Box 954
Cullowhee, NC 28723
Description of Collection System or Treatment Process:
Buncombe Properties wastewater treatment plant for Edens Glen Mobile Village consists of a
bar screen, aeration basin, clarifier, effluent chlorination in contact tank, and dual sludge
holding tanks. This facility is located on NCSR 1734 north of Weaverville near the Reems Creek
Township in Buncombe County. Receiving waters for discharge from said facility is Flat Creek in
the French Broad River Basin.
II. PERFORMANCE
Summary of System Performance July 1, 2008 to June 30, 2009
July 10, 2008: Eden's Glenn Mobile Village received a notice of violation for failing to monitor
total residual chlorine two times a week of 2/2/08. Total residual chlorine was monitored and
the discharge monitoring report was amended. Analytical results indicate that no permitted
monthly limits were exceeded during the reporting period. In addition, no bypasses or
overflows occurred.
III. NOTIFICATION
A copy of this report is available by contacting:
Buncombe Properties, LLC
Attn: Leigh Young
P.O. Box 18133
Asheville, NC 28814
IV. CERTIFICATION
I certify under penalty of law that this report is complete and accurate to the best of my
knowledge. I further certify this report has been made available to users or customers of Edens
Glen Mobile Village WWTP.
Mark Teague
Operator in Responsible Charge
Environmental, Inc. 8/1/09

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