WQCS00055_Response to NOV-2020-PC-0145_04092020

HE City of Henderson
c"oyNz Public Works Department
moo: Post Office Box 1434 - 900 S. Beckford Drive
""ARov Henderson, NC 27536-1434
Phone: [phone] / Fax: [phone]
Thursday,April 9, 2020
Mr.Scott Vinson, Regional Supervisor uality
Water Quality Regional Operations Section NC Dept OfEnvixonmentalQ
Raleigh Regional Office
Division of Water Resources, NCDEQ APR 19 2020
1628 Mail Service Center
Raleigh, NC 27699-1628 Tonal Office
Raleigh Reg
Re: Response to Notice of Violation
Tracking No.—NOV-2020-PC-0145
Compliance Evaluation Inspection
Henderson Collection System
Permit No.—WQCS00055
Dear Mr.Vinson:
I am writing in response to the above mentioned violation that we received on March 13, 2020.We have
taken the necessary corrective actions for items 2,5,6,12,13ai and 13c as noted in your letter.The
actions taken are as follows:
Corrective Action Item#2
An updated contact list for key personnel is attached.
Corrective Action Item#5
1 have included our latest Capital Improvement Plan which is dated December 2019.This plan has been
proposed to our City Council and should be adopted at the next council meeting.
Corrective Action Item#6
Completed Annual Report for 2018/2019 is attached.
Corrective Action Item#12
We have updated our Spill Response Plan to include accurate and up to date contacts for Key and
Emergency Personnel.This document is attached.
Corrective Action Item#13ai
The wet well at the Zeb-Robinson Pump Station has been cleaned and grease removed.This work was
done on Thursday March 19, 2020. Before and after photos are attached. We will continue to closely
monitor grease buildup in the wet well during our weekly inspections. Also,we will remove grease as
needed with use of a combo truck. We know that a local business,the Peanut Roaster is a large
contributor to the grease problem at this pump station. We will continue to monitor that facility
through our pre-treatment program.

Corrective Action Item#13c
Southern Vance—The trees and vegetation growing in close proximity of the aerial have been cut.This
work was done on Monday March 16, 2020. Before and after photos are attached. Moving forward we
will implement a monthly schedule for vegetation management on our high priority lines to prevent
these conditions in the future.
Shank Street—The broken flange on the pipe was repaired on Tuesday March 24, 2020.To ensure
structural integrity of the line we cut approximately 6 feet of the pipe out including the broken flange.
We installed a new piece of ductile iron pipe utilizing 2 mechanical joint ductile iron sleeves. Before and
after photos are attached.
Thank you very much for the opportunity to respond.We take our responsibility to maintain compliance
for our collection system very seriously. I trust that you find the City's actions for compliance are
satisfactory. Please feel free to contact our staff or myself should you need any further information.
Sincerely, 'NC Dept of Environmental Quality
APR 15 2020
Lee Owen
Assistant Public Works Director 1weighRegionalOffice
Attachments: Key Personnel for Collection System Permit
Water&Wastewater Capital Improvement Plan&Financial Analysis Update
Performance Annual Report for 2018-2019
Sanitary Sewer Spill Response Plan
Zeb Robinson Pump Station Photos
Southern Vance High Priority Line Photos
Shank Street High Priority Line Photos
CC: Edward Terrell Blackmon,City Manager
Andy Perkinson,Public Works Director
Joey Long,Distribution&Collection System Supervisor—Collection System ORC
Lamont Allen,HWRF Director-ORC
File

O� RE1Vjj�
KEY PERSONNEL FOR COLLECTION SYSTEM PERMIT u��y A
CITY OF HENDERSON-PUBLIC WORKS i
PO BOX 1434 NC Dept of Environmental Qua 1
O
IE
900 S.BECKFORD DRIVE (�'}(� 'PJ�PR D
HENDERSON,NORTH CAROLINA 27536 APR 15 2020 '7 CAA�'V
Raleigh Regional Office
NAME TITLE EMAIL OFFICE CELL
Edward Terrell Blackmon City Manager eblackmon(@ci.henderson.nc.us 252-430-5701 704-968-3632
Paylor Spruill Assistant City Manager [e-mail] 252-430-5703 252-425-8176
Andy Perkinson Public Works Director [e-mail] 252-431-6117 252-226-4882
(Backup ORC)
Lee Owen Assistant Public Works [e-mail] 252-431-0419 252-432-4591
Director
Distribution &
Joey Long Jr. Collection System [e-mail] 252-431-6030 252-226-4492
Supervisor/CS ORC
Paul Brown Utility Maintenance
Crew Leader [e-mail] 252-431-6030 252-432-0445
Wade West Jr. Utility Maintenance [e-mail] 252-431-6030 252-226-2852
Crew Leader
Troy Gooch Utility Maintenance [e-mail] 252-431-6030 252-226-2907
Crew Leader
Lamont Allen HWRF Director/ORC [e-mail] 252-431-6081 252-432-4547
Teddy Felts HWRF Chief Plant [e-mail] 252-431-6086 252-425-3681
Operator
Darrell Johnson HWRF Treatment [e-mail] 252-431-6085 252-432-4590
Coordinator
HWRF Plant
Seth Davidson Maintenance [e-mail] 252-431-6084 252-432-4584
Supervisor
Christy Lipscomb KLRWP Director/ [e-mail] 252-438-2142 252-430-9387
Distribution ORC
Clark Thomas City Engineer [e-mail] 252-430-5728 252-432-5107
Revised 3/26/20

ul
I
CITY OF HENDERSON
WATER & WASTEWATER CAPITAL
IMPROVEMENT PLAN & FINANCIAL
ANALYSIS UPDATE
1� WithersRavenet �`�;�,�s��; p^

TABLE OF CONTENTS
Introduction..........................................................................................................................................................3
RevenueRequirement........................................................................................................................................4
FinancialAnalysis.................................................................................................................................................7
CapitalImprovements Plan...............................................................................................................................8
DebtService Requirements............................................................................................................................12
InterlocalAgreements......................................................................................................................................18
Findings................................................................................................................................................................19
Recommendations.............................................................................................................................................21
Conclusions.........................................................................................................................................................27
i

TABLES
Table 1 Water Revenue Fund Requirement................................................................................................4
Table 2 Regional Water Fund Revenue Requirement...............................................................................5
Table 3 Sewer Fund Revenue Requirement................................................................................................5
Table 4 Capital Improvements Plan - Water Fund....................................................................................9
Table 5 Capital Improvements Plan - Regional Fund..............................................................................10
Table 6 Capital Improvements Plan - Sewer Fund..................................................................................11
Table 7 Existing Debt Service........................................................................................................................13
Table 8 Proposed Debt Packages.................................................................................................................14
Table 9 Financial Analysis - Water Fund....................................................................................................15
Table 10 Financial Analysis - Regional Fund.............................................................................................16
Table 11 Financial Analysis - Sewer Fund.................................................................................................17
Table 12 Interlocal Agreements....................................................................................................................18
Table13 FY 2020 Water Rates.....................................................................................................................20
Table14 FY 2020 Sewer Rates.....................................................................................................................20
Table 15 Current and Proposed Water Rates...........................................................................................22
Table 16 Current and Proposed Sewer Rates...........................................................................................22
Table 17 Water Fund Financial Analysis With Low Growth..................................................................24
Table 18 Regional Fund Financial Analysis With Low Growth.............................................................25
Table 19 Sewer Fund Financial Analysis With Low Growth..................................................................26
ii

City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
Introduction
The City of Henderson owns and operates its water and sewer systems,which include approximately
9,000 water and sewer customers.Additionally,the Kerr Lake Regional Water System (KLRWS)is a public
water system serving portions of Vance,Granville,Warren and Franklin Counties in North Carolina.The
City of Henderson is the majority partner in the KLRWS,which also includes the City of Oxford and
Warren County.
The City of Henderson contracted with WithersRavenel to update its Capital Improvements Plan(CIP)and
review the order and timing in which projects should be completed. In addition to the CIP,the analysis
addressed financing and future rates for the City of Henderson's Water,Regional Water,and Sewer
Funds. In conducting this study,WithersRavenel examined the present structure of the Water,Regional
Water,and Sewer rates, reviewed previously prepared rate studies and usage projections,and projected
the financial impact these changes would have on the three funds and its users.A financial analysis was
developed for Henderson's program.The following objectives were identified for the study:
• Identify the Water, Regional Water,and Sewer capital improvements needs for the next ten(10)
years.
• Determine the adequacy of existing rates and charges to recover current and future operating and
capital costs.
• Propose rates that maintain positive net income for each fund and are practical to implement.
Certain assumptions have been made with respect to conditions that may occur in the future.While these
assumptions are reasonable for the purposes of this study,they are dependent upon future events and
actual conditions may differ from those assumed. In addition,information has been used and relied upon
which has been provided by others.This information includes,among other things,audited financial
statements,annual operating budgets,capital improvement projects plans,and customer billing
information.While this information is deemed reliable,the information has not been independently
verified and no assurances are offered with respect thereto.To the extent that actual future conditions
differ from those assumed herein or provided by others,the actual results may differ from those
anticipated.
This analysis addresses revenue requirements,the financial analysis,the CIP summary,debt service
requirements and packages,water and sewer rates,and presents recommendations.
Page 3

City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
Revenue Requirement
The revenue requirements of the Water, Regional Water,and Sewer Funds consist of the costs required to
assure the adequacy and continuity of safe and reliable service and includes costs associated with
operations,maintenance,financing of capital improvements and replacement of facilities.The
determination of each fund's revenue requirement was made in a manner consistent with standard
AWWA utility rate-making principles.Transfers that do not affect fund balances.The revenue requirement
for each of the systems consists of the following cost components.
• Operating Expenses:The operation costs,equipment,utilities,water treatment costs,sewer
treatment costs, purchased services,and other expenses necessary to operate the systems and
maintain the facilities.Also included are the costs incurred from staffing of the systems.These
costs consist of items such as salaries,retirement programs,insurance plans,and other benefits for
the employees.
• Capital Outlay:One-time expenses paid with available funds to purchase items such as equipment,
water system distribution facility improvements and additions,and sewer system collection and
treatment facility improvements and additions.
• Existing Debt:The annual payments of principal and interest to pay back funds used to finance
capital projects in the past.
• Fund Allocations: Indirect costs for services from other funds.
The total of all the above items is the required revenue for each of the City's three funds and are shown in
the following tables for the last fiscal year, FY 2019 using estimated year ends from City staff.
TABLE 1
Water Revenue Fund Requirement
OPERATIONS&MAINTENANCE $5,497,132
CAPITAL OUTLAY $231,930
EXISTING DEBT $1,172,289
GENERAL FUND ALLOCATION $402,400
SUBTOTAL $7,303,751
Page 4

City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
TABLE 2
Regional Water Fund Revenue Requirement
OPERATIONS&MAINTENANCE $2,205,212
CAPITAL OUTLAY $0
EXISTING DEBT $239,866
CAPITAL PROJECT FUND $0
WATER&GENERAL FUND ALLOCATIONS $354,950
SUBTOTAL $2,800,028
TABLE 3
Sewer Fund Revenue Requirement
OPERATIONS&MAINTENANCE $2,436,435
CAPITAL OUTLAY $233,031
EXISTING DEBT $1,048,344
WATER&GENERAL FUND ALLOCATIONS $897,130
SUBTOTAL $4,614,940
The total costs represent each system's revenue requirement.The Water fund's revenue requirement
includes the operation and maintenance costs associated with water purchases,transmission,debt service
and capital outlays only paid for improvements to the water system.The Regional Water revenue
requirement includes the operation and maintenance costs associated with water treatment,debt service
and capital outlays only paid for improvements to the water treatment plant.The Sewer revenue
requirement includes the operation and maintenance costs associated with sewer collection and
treatment,debt service and capital outlays only paid for improvements to the sewer system.These figures
serve as the basis for helping project the financial status of each fund in the future.
In addition to the three funds,the City utilizes six other funds for water and sewer financial activity.These
"secondary"funds include the following:
1. Rate Stabilization
2. Capital Reserve Utilities
3. Capital Reserve Regional
4. CIP Water
5. CIP Regional
6. CIP Sewer
These secondary funds primarily receive moneys by transfers from the Water,Regional Water,or Sewer
funds.At the end of each fiscal year,the City auditor does not separately report these secondary funds'
balances. Instead,the auditor consolidates them with the three primary funds,as shown in the audit's
Page 5

City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
Statement of Fund Net Position.Therefore,the Statement's cash balances,and unrestricted net assets
reflect the status of all water and sewer operations.
Page 6

City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
Financial Analysis
In conducting the financial analysis,the City's audited financial statements from FY 2012 through FY 2018
were compiled along with the Year-end report for FY 2019 and the Budget for FY 2020. Non-recurring
capital outlays were separated from other expenditures to ensure the costs used for projections were
consistent with prior years.Historical trends for each of the line items were analyzed to anticipate how
each revenue and expenditure would change over the next ten years.
After discussions with City staff,we concurred that revenues from Water,Regional Water,and Sewer user
charges would grow according to data projections provided by Stantec.The Stantec report projects water
usage, revenues,and expenditures for the Regional fund through FY 2028.Furthermore,it proposes new
usage charges and capacity fees to be paid by the participating members. Details are shown in the
Appendix.Since our analysis extends through FY 2030,Stantec data was extrapolated for the additional
two years using consistent growth rates.Since the data only addresses the Regional fund,the following
growth assumptions were made for other elements:
• Henderson water fund usage and sewer fund flows grow by an average annual rate of 1.5%
• Vance County water usage remains constant without growth
• Franklin County water usage grows at annual rates ranging from 6.5%to 13.7%
The cost of purchasing water from the Regional Water fund is expected to grow according to annual
increases in volume used and by any required Regional Water rate increases. In addition,we assumed that
tap,sprinkler,penalty,and other miscellaneous revenues would grow by an average annual rate of 1%.
The Stantec report projects Regional fund expenditures. Regarding the two other funds,it is projected that
the Water and Sewer funds'expenditures would grow by annual average rates ranging from 3%to 4%.
The sewer fund transfers out more money because it and the general fund reimburse the water fund for its
revenue bond payments through FY 2020. Lastly,future capital costs are assumed to be incurred by each
fund as described below.
Page 7

City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
Capital Improvements Plan
The Capital Improvements Plans reflect the three funds'planned capital improvements for the next ten
years.As is illustrated in Tables 4,5,and 6,there are 21 improvement projects proposed for the Water
system, 11 for the Regional Water System,and 17 projects proposed for the Sewer Fund through FY 2030
by the City staff. Due to the financial hardships that these projects may place upon the three funds,the
analysis assumes that each improvement is planned to be paid either by a capital outlay in a specific fiscal
year or by new debt issuances resulting in annual debt service payments.
This leads to the matter of financing over$104 million of projects found in the proposed Water, Regional
Water,and Sewer Capital Improvements Plans.The yearly costs reach over$3 million during some years,
which may place pressure upon the funds' budgets.The largest projects for each fund include:
WATER
• $27,100,000 for Franklin Co water line
• $5,663,000 Franklin County water tank'
• $2,498,000 for Annual Water Line Replacement Program
• $1,800,000 for Glass Plant water line
'Pending County service agreement
REGIONAL WATER
• $31,863,000 for the Water Treatment Plant Expansion to 20 MGD
• $9,680,000 for 36-Inch Transmission Line
• $1,200,000 for High Service Pump Replacement
SEWER
• $1,780,000 for Sandy Creek Force Main
• $1,364,000 for Infiltration and Inflow Repairs
• $790,000 for HWRF Equipment
Page 8

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City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
Debt Service Requirements
The Water, Regional Water,and Sewer funds had five,one,and four outstanding debt obligations
respectively in FY 2020.The 2011 Refunding Bond is paid by more than one fund since it was originally
used to finance multiple projects.Over the next year,one Water debt will mature but the remaining loans
will amortize at constant payments.The sewer fund debt will no longer need to transfer money to the
water fund to pay for the matured 2001 revenue bond.A summary of the existing debt packages is shown
in Table 7.
Page 12

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City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
In order to maintain a positive net income with large capital improvement projects,the analysis assumes
that funds will be acquired using grant funds, reserve contributions and borrowed capital.The remaining
yearly capital requirements will be paid by annual capital outlays that annually average$1,100,000,
$486,000,and $1,031,000 for the Water, Regional Water,and Sewer Funds respectively.The planned
method to finance the improvements in the CIPs is shown in the following table:
TABLE 8
Proposed Debt Packages
FISCAL TYPE PRINCIPAL RATE TERM
YEAR (YEARS)
2021 WATER-SRF $3,955,000 1.53% 20
2022 WATER- SRF $32,764,000 2% 20
2023 WATER-SRF $ 1,800,000 2.5% 20
2022 REGIONAL-SRF $31,863,000 1.53% 20
2023 REGIONAL-SRF $2,780,000 2.5% 20
2025 REGIONAL-SRF $9,833,000 3.5% 20
2028 REGIONAL-SRF $2,000,000 4% 20
2021 SEWER-SRF $ 1,480,000 1.53% 15
2025 SEWER-SRF $ 1,530,000 3.5% 15
2029 SEWER-SRF $2,000,000 4% 15
When including the debt packages into the combined financial analysis,we concluded that the net
incomes of the Water, Regional Water,and Sewer funds would remain positive over most of the next ten
years. Furthermore, net incomes would abide by General Statue 159-181,which states amongst other
things that net income should not be negative for three or more consecutive fiscal years.The impacts on
the funds are shown in Tables 9 - 11.These impacts affect the users of several providers who jointly
benefit from the interconnected water systems.
Page 14

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City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
Interlocal Agreements
The City has interlocal agreements for water services with nearby governments. Below is a diagram and
list of the users and their rates:
TABLE 12
Interlocal Agreements
I
REGIONAL
WATER
WARREN
OXFORD HENDERSON
COUNTY
FRANKLIN VANCE
COUNTY COUNTY /
KITTRELL
AGREEMENT RATES
Ownership of Regional Water Treatment Henderson shares ownership of the regional
plant plant with the City of Oxford and Warren
County. Each of the three owners pays the
Regional Water rate.
Henderson water sold to Franklin County Henderson charges$4.37/ 1000 gallons
Henderson water sold to Vance County& Henderson charges$3.45 per 1,000 gallo�for
Kittrell up to 175,000 gallons per day
As discussed next,the current rates charged by the Water, Regional Water,and Sewer funds are high
enough to yield feasible operations but may not be adequate for funding future increases in operating
costs and capital needs.
Page 18

City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
Findings
The rates charged by the Regional Water fund do not directly affect the customers of Oxford,Henderson,
and Warren County for they are only charged to the three municipalities. Instead,each of the three
municipalities resells water to their customers at different rates.Therefore,for the purposes of this report,
any reference to rates paid by Henderson customers involves the rates charged by the Henderson Water
and Sewer funds shown in Tables 13 and 14, not the Regional Water fund.
A 1%increase of FY 2020 rates yields the following new revenue for each fund:
Regional $10,000 with the proposed Stantec usage rate
Water $72,000
Sewer $47,000
Page 19

City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
TABLE 13
FY 2020 Water Rates
INSIDE
Minimum (0-499 cu ft) (0-3,733 gal) $12.02
500-4,000 cu ft (3,734-29,922 gal) $2.72 per 100 cu ft
4,001+ (29,923+ gal) $2.06 per 100 cu ft
OUTSIDE
Minimum (0-499 cu ft) (0-3,733 gal) $30.04
500-4,000 cu ft (3,734-29,922 gal) $6.81 per 100 cu ft
4,001+ (29,923+ gal) $5.14 per 100 cu ft
INSIDE LARGE QUANTITY
0- 100,000 (0-748,050 gal) $1.54 per 100 cu ft
100,001 + (748,051 + gal) $1.24 per 100 cu ft
OUTSIDE LARGE QUANTITY
0- 100,000 (0-748,050 gal) $3.80 per 100 cu ft
100,001 + (748,051 + gal) $3.06 per 100 cu ft
INSIDE BULK(Tanker trucks)
Minimum (0-500 gal) $9.50
501 + $7.00 per 1000 gal
OUTSIDE BULK(Tanker trucks)
Minimum (0-500 gal) $16.45
501 + $11.00 per 1000 gal
FRANKLIN COUNTY $4.37 per 1000 gal
TABLE 14
FY 2020 Sewer Rates
INSIDE
Base charge $14.98
0- 10,000 (0-74,805 gal) $5.33 per 100 cu ft
10,001 + (74,806+ gal) $3.82 per 100 cu ft
OUTSIDE
Base charge $37.43
0- 10,000 (0-74,805 gal) $13.34 per 100 cu ft
10,001 + (74,806+ gal) $9.59 per 100 cu ft
Page 20

City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
To analyze the present Water, Regional Water,and Sewer rates and the impact of any changes,we
created a financial model that shows the financial impact of various rate modifications for the Water and
Sewer fund.After discussion with City staff,it was concluded that the Regional fund will proceed with the
Stantec rate recommendations detailed in the Appendix.We then made changes to the rates within the
Water and Sewer funds to determine how it would affect the charges to the users and the funds'
revenues. In proposing changes to rates,our objectives are to maintain positive revenue generation for the
fund,yet not create excessive fund balances.
Recommendations
As a result of our analysis,we have modeled the following Water and Sewer revenue increases to finance
system growth,inflation,and capital needs.These increases would affect fixed and volume charges but not
tap or other miscellaneous charges.These revenue increases are arranged in time to minimize the impact
to most users as shown below.
REGIONAL FUND
I think this should be
• As per Stantec report $7.82/1 kgal
WATER FUND
• Increase the Franklin County rat o$=per =gallons 2 222, described in the
Franklin County Cost of Water re .
SEWER FUND
• 4% revenue increase in FY 2021.
• 2%revenue increase in FY 2023.
It is worth mentioning that an increase in revenue requires a greater increase in rates due to the price
elasticity of demand.When rates increase,customers'usages slightly decrease. However,the revenue loss
from the lower water usage is less than the revenue gained from higher rates.Consequently,rate increases
generate more revenue for the program but the percentage increases in rates must exceed the percentage
increases in required revenues.We have developed rate schedules that generate each of the revenue
increases for the first five of the next ten years.The proposed rates are rounded to the nearest$0.05 to
simplify charge calculations and add irrigation rates.The proposed rate schedules and examples of monthly
charges are shown in Tables 15 and 16.
Page 21

City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
TABLE 15
Current and Proposed Water Rates
CURRENT YEAR 1 YEAR 2 YEAR 3 YEAR 4 YEAR F
2020 2021 2022 2023 2024 202E
WATER
INSIDE
Minimum(0-499 cu ft)(0-3,733 gal) $12.02 $12.02 $12.02 $12.02 $12.02 $12.02
500-4,000 cu ft(3,734-29,922 gal) $2.72 $2.72 $2.72 $2.72 $2.72 $2.72 per 100 cu ft
4,001+(29,923+gal) $2.06 $2.06 $2.06 $2.06 $2 06 $2 06 per 100 cu ft
INSIDE IRRIGATION
Minimum(0-499 cu ft)(0-3,733 gal) $12.02 $12.02 $12.02 $12.02 $12.02
500+(3,734+gal) $2.72 $2.72 $2.72 $2 72 $2.72 per 100 cu ft
OUTSIDE
Minimum(0-499 cu ft)(0-3,733 gal) $30.04 $30.04 $30.04 $30.04 $30.04 $30.04
500-4,000 cu ft(3,734-29,922 gal) $6.81 $6.81 $6.81 $6.81 $6.81 $6 81 per 100 cu ft
4,001+(29,923+gal) $5.14 $5.14 $5.14 $5.14 $5.14 $5 14 per 100 cu ft
OUTSIDE IRRIGATION
Minimum(0-499 cu ft)(0-3,733 gal) $30.04 $30.04 $30.04 $30.04 $30.04
500+(3,734+gal) $6.81 $6.81 $6.81 $6.81 $6.81 per 100 cu ft
INSIDE LARGE QUANTITY
0-100,000(0-748,050 gal) $1.54 $1.54 $1.54 $1.54 $1.54 $1.54 per 100 cu It
100,001+(748,051+gal) $1.24 $1.24 $1.24 $1.24 $1 24 $1 24 per 100 cu ft
OUTSIDE LARGE QUANTITY
0-100,000(0-748,050 gal) $3.80 $3.80 $3.80 $3.80 $3.80 $3.80 per 100 cu ft
100,001+(748,051+gal) $3.06 $3.06 $3.06 $3.06 $3 06 $3 06 per 100 cu ft
INSIDE BULK(Tanker trucks)
Minimum(0-500 gal) $9.50 $9.50 $9.50 $9.50 $9.50 $9.50
501+ $7.00 $7.00 $7.00 $7 00 $7.00 $7 00 per 1000 gal
OUTSIDE BULK(Tanker trucks)
Minimum(0-500 gal) $16.45 $16.45 $16.45 $16.45 $16.45 $16.45
501+ $11.00 $11.00 $11.00 $11.00 $11.00 $11.00 per 1000 gal
FRANKLIN COUNTY $4.37 $7.82 $7.82 $7.82 $7.82 $7.82 per 1000 gal
TABLE 16
Current and Proposed Sewer Rates
INSIDE
Base charge $14.98 $15.60 $15.60 $15.95 $15.95 $15.95
0-10,000(0-74,805 gal) $5.33 $5.55 $5.55 $5 70 $5.70 $5.70 per 100 cu ft
10,001+(74,806+gal) $3 82 $4 00 $4.00 $4.10 $4.10 $4 10 per 100 cu ft
OUTSIDE
Base charge $37 43 $38.95 $38.95 $39.75 $39.75 $39.75
0-10,000(0-74,805 gal) $13.34 $13.90 $13.90 $14.20 $14.20 $14.20 per 100 cu It
10,001+(74,806+gal) $9.59 $10.00 $10.00 $10.20 $10.20 $10.20 per 100 cu ft
It should be noted that the analysis assumes water usage growth depicted in the Stantec report. If the
growth rates are not realized,projected revenues and operating expenditures may not be achieved,
resulting in a need for additional revenue.A second scenario was developed to determine the
Page 22

City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
consequence of less growth. It assumes Regional,water,and sewer usages increase by an average annual
rate of 1%.Additionally,it assumes operating expenditures increase by average annual rates from 3%to
5%.
The effect of less growth for the Regional fund does not necessitate increased rates since most of its
revenue will come from fixed capacity charges. In fact,its fund balance would increase as a result of lower
expenditures.The water fund unrestricted fund balance would decline but would remain near 150%of its
budget.The proposed increase in Franklin County rates offset the need for other water rate increases.
Lastly the sewer fund rate increases would magnify as shown below:
REGIONAL FUND
• Unchanged.
WATER FUND
Unchanged.
SEWER FUND
• 4%revenue increases in FY 2021 - FY 2023.
• 1%annual revenue increases thereafter.
Details of each fund are shown in Tables 17-19.
Page 23

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City of Henderson Water and Wastewater Capital Improvement Plan and Financial Analysis Update
Conclusions
Based upon our analyses,we have concluded that each of the three funds recover its system costs
through current rates and maintain sound fund balances. However,the rates may not be enough for future
increases in operating costs and planned capital projects.Stantec proposed a rate schedule for the
Regional fund that addresses planned usage increases primarily outside Henderson.Our estimated annual
revenue increases and contributions for the Water and Sewer funds would prepare them for the phase in
of additional debt service payments,operating and capital costs associated with the CIP.The City should
consider the issuance of debt for the long-term financing of each fund's capital improvements.This would
allow debt service payments to be spread over a longer period to avoid rate shock for current customers
and have future customers who will benefit from the improvements pay a fair share of the costs.The
increases are estimated from the current fiscal year's data and projections of future events. If the
projected revenues from Franklin County are not realized,rates may need to increase further to replace
the lost revenue.Conversely,if a large industrial user is established,rates could decline. It is recommended
that these calculations be reviewed each year using updated information to determine if adjustments are
required at that time to meet established financial objectives.
Page 27

PERFORMANCE ANNUAL REPORT
JULY 19 2018 TO JUNE 309 2019
I• General Information
Facility/System Name: City of Henderson Water Reclamation Facility,
Pump Stations and Collection System
Responsible Entity: City of Henderson NC Dept of Environmental Quality
Person in Charge/Contact H. Lamont Allen, Director HWRF APR 15 2020
(252-431-6080).
Joev Lone Jr. ORC Utility Operations Raleigh Regional Office
(252-431-6030)
Applicable Permit(s): NPDES#NCO020559 Water Reclamation Facility
WOCS00055 Collection System
II. Description of Collection System and Treatment
Process:
The treatment plant is designed for a flow of 4.14 million gallons per day of wastewater and
received an average of 1.93 million gallons per day. The plant treated 700,392, 000 gallons
from July 1,2018 to June 30,2019.
The treatment processes are: Headworks removes large rags and debris by two (2)
mechanical barscreens; the readily settleable solids are collected by the grit collector.
Wastewater enters the Influent Pump Station consisting of four(4) submersible pumps.
Biological Treatment has two (2) Oxidation Ditches each designed for 2.07 MGD average
daily flow. Wastewater flow from the oxidation ditch(s)will flow to two (2) .874 MGD Final
Clarifiers. Tertiary Filtration, effluent from the clarifiers will flow to four(4) deep-bed
filters. Post Aeration and Ultraviolet Disinfection, after water comes out the bottom of the
filters it enters the post aeration tank to increase the oxygen in the water,then is exposed to
ultraviolet light for disinfection and discharged from the plant. Thickening Building,
sludge from the bottom of the final clarifiers is sent to the thickener process where polymer
is added to remove additional water from the sludge. Aerobic Digestion, after the sludge is
thickened it is put in the digester to further break down pathogens before it is land applied.
The collection system consists of approximately one hundred sixty-two and 69/100 (162.69)
miles of gravity sewer and force main lines,thirteen (12) pumping stations that convey the
wastewater to the treatment plant and four(4) stations for odor control.

III. Performance Summary
The City of Henderson's Industrial Pretreatment Pro ram the Henderson Water
Reclamation Facility Laboratory. and Grease Trap Program were in compliance with all
Permit limits during this Performance 12eriod. The Pretreatment Annual Report was
reviewed by the State DWR and was determined to be acceptable
The City of Henderson's Water Reclamation Facility was inspected by a representative of
the Raleigh Regional Office,Division of Water Resources on January 31,2019. The
inspection report did not indicate any major concerns. The Regional Office did request that
the treatment units that have been abandoned and will not be used by the City be properly
demolished for employee and environmental safety.
The City of Henderson's Water Reclamation Facility residual bio-solids were land applied
at agronomic rates in 2018 on agricultural fields by a private contractor, Granville Farms,
Inc. The Treatment Plant produced a total of 772.75 dry tons or 3,083,500 gallons of bio-
solids which were applied to farmland and met all permit conditions.
The City of Henderson's Collection System was inspected by the state during this reporting
period, but the City has not received a response letter yet. Internal inspections by the staff
are keeping the system in compliance.
The City performed 80 food preparation facility inspections for compliance with the City of
Henderson FOG ordinance. Eleven Notices of Violation(NOV)were issued with penalties of
$1975.00.
For the period of July 1,2018 thru June 30,2019 the City of Henderson Collection System staff
cut 221,291 feet(42 miles) of the right-of-ways and performed 100 %of their semiannual inspection
of priority lines and manholes this year. Thev actually inspected many of them on a weekly basis.
The City sent out 8,700 flyers twice in water and sewer bills (for a total of 17,400). The City of
Henderson oversees 145.65 miles of gravity sewer and 17.04 miles of force main. The staff cleaned
188,881 feet(36 miles) of sewer line with the Jet Vac and rodder. This is 24%of the entire system
and exceeds the State DWQ requirement by 2% of cleaning 10%of the system per year.
Inflow/Infiltration repairs made: 157 cleanouts were repaired, 26 cleanouts were installed and 21
manholes were repaired, 8 rings and 5 manhole lids were replaced. It is estimated that
Inflow/Infiltration was reduced by 500 gallons/minute.
The City of Henderson's Water Reclamation
The City of Henderson's Facility had no bvpass event between July 1.2018 and June 30,2019.
• Collection System (pump stations and gravity and/or force main lines) overflowed a
total of 1,813,515 gallons of untreated wastewater between July 1,2018 and June 30,
2019. There were 13 overflows of the pump stations and 15 overflows of the gravity
lines.All of the overflows were the result of one of the following: heavy inflow and
infiltration from rainfall exceeding the system capacity, blockages of the lines with
grease and rags or failure of the pump station's equipment.

III. Performance
2018
January 2018
DMR Violations-None
Environmental Violations-
On 1-29-18 a manhole at Pinkston Street (Green Acres Outfall) overflowed 162,000 gallons of
sewage into Sandy Creek due to heavy rain.
On 1-29-18 a manhole at 929 Carroll Rd. over flowed 3,000 gallons of sewage into Nutbush
Creek due to heavy rain.
February 2018
DMR Violations-None
Environmental Violations—
On 2-15-18 3 manholes at Triangle North outfall overflowed 1,000 gallons of sewage into
Redbud Creek.
March 2018
DMR Violations—None
Environmental Violations-None
April 2018
DMR Violations-None
Environmental Violations--None
May 2018
DMR Violations- None
Environmental Violations-
On 5-8-18 a broken sewer main in Redbud outfall overflowed 968,000 gallons of sewage into
Redbud Creek
June 2018
DMR Violations—None
Environmental Violations—None
July 2018

DMR Violations—None
Environmental Violations—None
August 2018
DMR Violations—None
Environmental Violations—
On 8-2-18, The City had discharges of untreated wastewater, 5,400 gallons at the Sandy Creek
Pump Station.
On 8-2-18 4 manholes at Pinkston St.(Green Acres), Bridgers St., intersection of Pinkston St. &
Farrar Ave., and E. Rockspring St. overflowed 2,845 gallons of sewage into Sandy Creek due to
heavy rain.
September 2018
DMR Violations—None
Environmental Violations—None
October 2018
DMR Violations—None
Environmental Violations-
On 10- 11, 2018, The City had discharges of untreated wastewater, 36,000 gallons at the Sandy
Creek Pump Station, and 7,650 gallons at Redbud Pump Station.
On 10-11-18 4 manholes at E. Rockspring St., the intersection of Pinkston St. & Farrar Ave,
Pinkston St. (Green Acres), and Neatherly St. overflowed 63,330 gallons of sewage into Sandy
Creek due to heavy rain.
November 2018
DMR Violations—None
Environmental Violations—
On 11-12- 2018, The City had discharges of untreated wastewater, 53,760 gallons at the Sandy
Creek Pump Station, 28,800 gallons at Redbud Pump Station.
On 11-15-2018, The City had discharges of untreated wastewater, 34,200 gallons at the Sandy
Creek Pump Station.
December 2018
DMR Violations—None
Environmental Violations—

On 12-14-2018, The City had discharges of untreated wastewater 51,000 gallons at the Sandy Creek
Pump Station,21,600 gallons at Redbud Pump Station.
On 12-14-2018 2 manholes at E. Rockspring St. and Neatherly St. overflowed 28,000 gallons of sewage
onto the ground.
On 12-27-2018 due to changing a broken air release valve The Sandy Creek Pump Station needed
to be turned off to perform the repair and released 5,850.
On 12-27-2018 We changed an air release valve in a Sandy Creek outfall manhole that had broke off and
overflowed 18,750 gallons of sewage into Rowland Pond.
2019
January 2019
DMR Violations—None
Environmental Violations—
On 1-13-2019, The City had discharges of untreated wastewater 16,800 gallons at the Sandy Creek
Pump Station.
On 1-23-2019 a broke clean out at 253 Ruin Creek Rd. overflowed 1,575 gallons of sewage into
Redbud Creek.
February 2019
DMR Violations—None
Environmental Violations—
On 2-7-19 a manhole on Lynne Ave. overflowed 3,150 gallons of sewage into Redbud Creek.
DMR Violations—None
Environmental Violations—
On 2-22-19 3 manholes at Pinkston St.(Green Acres), Neatherly St. and E. Rockspring St.
overflowed 28,405 gallons of sewage into Sandy Creek due to heavy rains.
DMR Violations—None
Environmental Violations—
On 2-23-2019 4 manholes at Pinkston St.(Green Acres), Neatherly St. , E. Rockspring St. , and
the intersection at Pinkston St. and Farrar Ave. overflowed 186,000 gallons of sewage into
Sandy Creek due to heavy rains.
March 2019
DMR Violations—None

a
Environmental Violations—
On 3-4-19 a manhole at the intersection of Cypress Dr. and Summitt Rd. overflowed 2,700
gallons of sewage that was contained on the ground.
April 2019
DMR Violations—None
Environmental Violations—
On 4-13-19 2 manholes at E. Rockspring St. and Neatherly St. overflowed 12,000 gallons of
sewage into Sandy Creek.
May 2019
DMR Violations—None
Environmental Violations—
On 5-3-19 a manhole at 300 Country Club Dr. overflowed 2,100 gallons of sewage into Redbud
Creek.
June 2019
DMR Violations—None
Environmental Violations—None
July 2019
DMR Violations—None
Environmental Violations—None
August 2019
DMR Violations—None
Environmental Violations—None
September 2019
DMR Violations—None
Environmental Violations—None
October 2019
DMR Violations—None
Environmental Violations—None

November 2019
DMR Violations—None
Environmental Violations—None
December 2019
DMR Violations—None
Environmental Violations--None

r
PUBLIC NOTICE
PERFORMANCE ANNUAL REPORT
JULY 19 2018 TO JUNE 30, 2019
CITY OF HENDERSON WATER RECLAMATION FACILITY
AND
CITY OF HENDERSON WASTEWATER COLLECTION SYSTEM
As required by North Carolina General Statutes Article 21 Chapter 143.215 C, the City of
Henderson has produced a Performance Annual Report from July 1, 2018 to June 30,2019 for
the Water Reclamation Facility and Wastewater Collection System.
Copies of the report are available to the public at no charge. You may pick up a copy at the
Reception area in the City Hall Municipal Building at 134 Rose Avenue or the reception Area at
the City's Operation Center at 900 Beckford Drive.You can also contact Lamont Allen at(252)
431-6086 or Joey Long at(252)431-6030 to request a copy be mailed to you at no charge and to
answer any questions you have regarding the report.
Certification
I certify under penalty of law that this report is complete and accurate to the best of my
knowledge. I further certify that this report has been made available to the users or customers of
the named system and that those users hav be in notified of its availability.
Responsible Person: H. Lamont Allen Gy, - Date: 3a
Title: Plant Director
Entity: City of Henderson Water Reclamation Facility
Responsible Person:Joey Long Jr, Date:- b
Title: Operator in Responsible for Se ollection and Water Distribution
Entity: City of Henderson Utility erations

SANITARY SEWER
SPILL RESPONSE PLAN
NC Dept of Environmental Quality
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Index
1 - KEY PERSONNEL
2 - EMERGENCY PERSONNEL
3 - CONTRACTOR LIST
4 - ENGINEER LIST
5 - EQUIPMENT LIST
6 - SANITATY SEWER SPILL RESPONSE PROCEDURES

KEY PERSONNEL
NAME TITLE WORK PHONE HOME PHONE CELL PHONE
Edward T.
Blackmon City Manager 252-430-5701 704-968-3632
Paylor Spruill Assistant City Manager 252-430-5703 252-425-8176
Public Works Director
Andy Perkinson 252-431-6117 252-915-6076 252-226-4882
(Back up ORC)
Assistant Public Works
Lee Owen 252-431-0419 252-432-5054 252-432-4591
Director
Distribution & Collection
Joey Long Jr. 252-431-6030 252-436-2217 252-226-4492
System Supervisor/ORC
Utility Maintenance Crew
Paul Brown 252-431-6030 252-431-5903 252-432-0445
Leader
Utility Maintenance Crew
Wade West Jr. 252-431-6030 252-226-6248 252-226-2852
Leader
Utility Maintenance Crew
Troy Gooch 252-431-6030 252-432-0942 252-226-2907
Leader
Lamont Allen HWRF Director& ORC 252-431-6081 910-612-5509 252-432-4547
HWRF Chief Plant
Teddy Felts 252-431-6086 252-425-3681
Operator
Darrell Johnson HWRF Treatment 252-431-6085 252-430-6582 252-432-4590
Coordinator
HWRF Plant Maintenance
Seth Davidson 252-431-6084 252-430-4140 252-432-4584
Supervisor
Christy Lipscomb KLRWP Director& 252-438-2142 434-579-7551 252-430-9387
Distribution ORC
Clark Thomas City Engineer 252-430-5728 919-524-6815 252-432-5107

PRIMARY EMERGENCY PERSONNEL
NAME HOME PHONE CITY PHONE
Andy Perkinson, Public Works Director 252-915-6076 252-226-4882
Lee Owen,Assistant Public Works Director 252-432-5054 252-432-4591
Joey Long, ORC 252-436-2217 252-226-4492
Paul Brown,Crew Leader 252-425-2108 252-425-3744
Troy Gooch,Crew Leader 252-432-0942 252-226-2907
Wade West,Crew Leader 252-226-6248 252-226-2852
Utility Locator, Kyshorba Cheek(KC) 252-915-9255 252-425-3290
Helper Phone—Secondary Emergency Personnel 252-226-4885
SECONDARY EMERGENCY PERSONNEL
NAME HOME PHONE CITY PHONE
John Bullock 252-820-0061 252-226-4885
Marcus Hargrove 252-820-0294 252-226-4885
Ryan Milton 919-612-3930 252-226-4885
David Smith 252-762-8285 252-226-4885
Quincy Wilkerson 919-692-5998 252-226-4885
Jermaine Hargrove 252-432-7249 252-226-4885
Jorge Lopez 252-204-4548 252-226-4885
Martish Blackwell 252-767-0935 252-226-4885
Daniel Bolton 252-425-4934 252-226-4885
Chad Denton 252-915-0199 252-226-4885
Cedric Lewis 252-204-9944 252-226-4885
Emergency personnel are available 24 hours per day during the weeks that they are on
emergency call/stand-by duty. One primary and one secondary employee are always on call
together.

CONTRACTOR LIST
H.G. Reynolds Company, Inc.
3595 US 1 Business North
Henderson, NC 27537
Contact: Ken Long, III
Office: 252-492-3071
Cell: 252-430-926S
Abbott's Excavation Service, LAC
409 Young Street
Henderson, NC 27536
Contact: Dennis Abbott, Owner
Office: 252-438-8082
Cell: 252-767-4897
Home: 252-430-6885

ENGINEERING LIST
City of Henderson
Engineering Department
Clark Thomas
Office-252-430-5728
Cell- 252-425-5107
MCGILL ASSOCIATES
Andy Lovengood or Joel Whitford
Office: 828-328-2024
Cell: 828-310-3286

Equipment List
• ONE COMBINATION HIGH PRESSURE/VACUUM SEWER CLEANING TRUCK
CAPABLE OF CLEANING 6" THROUGH 30" DIAMETER SEWER MAIN
• GASOLINE POWER FLEXIBLE SEWER RODDING MACHINE TRUCK MOUNTED
• ONE CLOSED CIRCUIT TELEVISION INSPECTION EQUIPMENT FOR 8" THROUGH 30" MAINS
• ONE PORTABLE JETTER FOR EMERGENCY SITUATIONS IN UNACCESSIBLE AREAS FOR THE JETVAC
• ONE 6" BYPASS PUMP DIESEL POWERED
• TWO 3" BYPASS PUMP GAS POWERED
• DISCHARGE HOSE FOR THE ABOVE PUMPS
• PNEUMATIC SEWER PLUGS
• THREE BACKHOES
• TWO 185 CFM PORTABLE AIR COMPRESSORS DIESEL
• ONE PORTABLE LIGHT TOWER-GAS
• ONE 4000 WATT GENERATOR-GAS
• TWO JOHN DEERE GATORS FOR OUTFALL LINE INSPECTIONS AND MAINTENANCE
• STANLY POWER UNTI WITH ATTACHEMENTS
• FOUR%-TON UTILITY SERVICE BODIES WITH TWO-WAY RADIOS
• THREE 8-TON DUMP TRUCKS WITH TWO-WAY RADIOS
• ONE 15-TON TANDEM INTERNATIONAL DUMP TRUCK
• ONE%-TON 1985 CHEVROLET 4X4 TRUCK
• ONE TON F250 4WD
This list of equipment is assigned to the Sewer Collection and Water Distribution Division and is located at
the Operations and Service Center at 900 S. Beckford Drive, Henderson, NC 27536.

SANITARY SEWER OVERFLOW RESPONSE PROCEDURES
Upon the findings of sewer overflows, the Sewer Collection and Water Distribution personnel
should contact the ORC or a backup ORC within one hour. This is a mandatory action that must
be followed. If the ORC or backup ORC is unavailable, you should contact Lamont Allen for
further instructions of notification.
When checking manholes due to rainfall, personnel should stay in contact throughout
the entire ordeal of overflow so as to ensure proper action has been followed in accordance
with State Guidelines. This is of the utmost importance. Communication is the key to success
in teamwork in such matters.
With the situation the City is experiencing due to I & I, no tolerance will be allowed with
not reporting of overflows. The ORC or Backup ORC must visit the site within a 24 hour time
frame. The ORC has 24 hours to call in overflows to the State after the initial report. The City
has 5 days to file the final report on BIMS. For further instructions, refer to the City Spill
Response Plan.
Failure to comply with these instructions will result in disciplinary actions! The City
Manager and Assistant City Manager need to be notified of any and all sewer overflows.

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