WQCS00123_NOV-2020-PC-0442_20090519

NCDENR
North Carolina Department of Environment and
Division of Water Quality
Beverly Eaves Perdue Coleen H. Sullins
Governor Director
May 19, 2009
CERTIFIED MAIL
RETURN RECEIPT REQUESTED
7008 1300 0001 1492 1241
Thomas J Roberts, President
Heater Utilities Inc
202 Mackenan Ct
Cary, NC 27511
Subject: NOTICE OF VIOLATION, NOV-2009-PC-0442
Permit No. WQCS00123
Woodlake Country Club Collection System
Moore County
Dear Mr. Roberts:
Natural Resources
Inspection Area
Compliance Issue
Performance Standards
Woodlake's collection system currently does not have a Capital
Improvement Plan (CIP) as required by the collection system permit. In an
inspection letter dated September 29, 2008 facility was asked to develop and
implement a CIP. As of the May 12, 2009 this has not been completed.
Dee Freeman
Secretary
Remedial actions should be taken to correct this problem. The Division of Water Quality may pursue enforcement action
for this and any additional violations of State law.
To prevent further action, carefully review this violation and respond in writing to this office by June 26, 2009. Please
include a plan of action as to how the Capital Improvement Plan is to be developed and when it is expected to be
implemented.
Comments
Mr. Roger Tupps with Aqua stated (from a phone call on May 13, 2009) that the Woodlake Collection System has
a sewer use ordinance and a grease trap ordinance but copies were not available for review at he time of the
inspection. Please place a copy of these documents at the WWTP so they will be onsite at all times. The
restaurant at the clubhouse has a grease trap but Aqua employees have not inspected it. An inspection schedule is
being worked out between Aqua and the owners of Woodlake Country Club.
• Two of the facility's pump stations were checked and appeared to be in compliance. Each station had a logbook
to document maintenance, problems, and the routine checks.
One
NoiNhCarolina
aturally
North Carolina Division of Water Quality 225 Green Street - Suite 714 Fayetteville, NC 28301-5043 Phone [phone] Customer Service
Internet: h2o.enr.state.nc.us FAX [phone]
An Equal Opportunity/Affirmative Action Employer - 50% Recycled/10% Post Consumer Paper

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Mr.Roberts
Page 2
May 19, 2009
Please refer to the enclosed inspection report for any additional observations and comments.
If you have any questions please contact myself or Mark Brantley, Environmental Chemist, at [phone].
Sincerely,
Belinda S. Henson
Regional Supervisor
Surface Water Protection Section
Fayetteville Region
Cc: Beretta Height, Collection System ORC
FRO Files
PERCS Files

Compliance Inspection Report
Permit: WQCS00123 Effective: 04/28/05 Expiration: 03/31/10 Owner: Heater Utilities Inc
SOC: Effective:. Expiration: Facility: Woodlake Country Club Collection System
County: Moore 202 Mackenan Dr
Region: Fayetteville
Cary NC 27511
Contact Person: Thomas J Roberts Title: President Phone: [phone]
Directions to Facility:
System Classifications:
Primary ORC: Baretta Tilley Height Certification: 28373 Phone: [phone]
Secondary ORC(s):
On -Site Representative(s):
Related Permits:
NC0061719 Heater Utilities Inc - Woodlake Country Club WWTP
Inspection Date: 05/12/2009 Entry Time: 09:30 AM Exit Time: 12:30 PM
Primary Inspector: Mark Brantley %Yj� /j� Phone: [phone]
Secondary Inspector(s):
Hughie White / o Ext.727
��1• Phone: [phone] Ext.708
Rcv cover selo-da.
Reason for Inspection: Routine Inspection Type: Compliance Evaluation
Permit Inspection Type: Collection system management and operation
Facility Status: 0 Compliant ■ Not Compliant
Question Areas:
Miscellaneous Questions Performance Standards Operation & Maint Reqmts Records
■ Monitoring & Rpting .Inspections ■ Pump Station Manhole
Reqmts
■ Lines
(See attachment summary)
Page: 1

Permit: WQCS00123 Owner - Facility: Heater Utilities Inc
Inspection Date: 05/12/2009 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Inspection Summary:
Inspection Area Compliance Issue- NOV-2009-PC-0442
Performance Standards
Woodlake's collection system currently does not have a Capital Improvement Plan (CIP) as required by the collection
system permit. In an inspection letter dated September 29, 2008 facility was asked to develop and implement a CIP. As
of the May 12, 2009 this has not been completed.
Remedial actions should be taken to correct this problem. The Division of Water Quality may pursue enforcement action
for this and any additional violations of State law.
To prevent further action, carefully review this violation and respond in writing to this office by June 26, 2009. Please
include a plan of action as to how the Capital Improvement Plan is to be developed and when it is expected to be
implemented.
Comments
Mr. Roger Tupps with Aqua stated (from a phone call on May 13, 2009) that the Woodlake Collection System has a sewer
use ordinance and a grease trap ordinance but copies were not available for review at he time of the inspection. Please
place a copy of these documents at the WWTP so they will be onsite at all times. The restaurant at the clubhouse has a
grease trap but Aqua employees have not inspected it. An inspection schedule is being worked out between Aqua and
the owners of Woodlake Country Club.
Two of the facility's pump stations were checked and appeared to be in compliance. Each station had a logbook to
document maintenance, problems, and the routine checks.
Please refer to the enclosed inspection report for any additional observations and comments.
If you have any questions please contact myself or Mark Brantley, Environmental Chemist, at [phone].
Page: 2

Permit: WQCS00123 Owner - Facility: Heater Utilities Inc
Inspection Date: 05/12/2009 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Performance Standards Yes No NA NE
Is Public Education Program for grease established and documented? IN n n n
What educational tools are used?
Is Sewer Use Ordinance/Legal Authority available?
n
■ n
n
Does it appear that the Sewer Use Ordinance is enforced?
n
■ n
n
Is Grease Trap Ordinance available?
n
■ n
n
Is Septic Tank Ordinance available (as applicable, i.e. annexation)
n
n ■
n
List enforcement actions by permittee, if any, in the last 12 months
Mr. Roger Tupps with Aqua stated (from a phone call on May 13, 2009) that the Woodlake Collection
System has a sewer use ordinance and a grease trap ordinance but copies were not available for review at
the time of the inspection. Please place a copy of these documents at the WWTP so they will be onsite at all
times. The restaurant at the clubhouse has a grease trap but Aqua employees have not inspected it. An
inspection schedule is being worked out between Aqua and the owners of Woodlake Country Club.
Has an acceptable Capital Improvement Plan (CIP) been implemented?
n
■
n
n
Does CIP address short term needs and long term \"master plan\" concepts?
n
n
■
n
Does CIP cover three to five year period?
n
n
■
n
Does CIP include Goal Statement?
n
n
■
n
Does CIP include description of project area?
n
n
■
o
Does CIP include description of existing facilities?
n
n
■
n
Does CIP include known deficiencies?
n
n
■
n
Does CIP include forecasted future needs?
n
n
■
n
Is CIP designated only for wastewater collection and treatment?
n
n
■
o
Approximate capital improvement budget for collection system?
Total annual revenue for wastewater collection and treatment?
CIP Comments
A CIP plan is not available for this facility. It was requested that a CIP plan be developed and implemented
in the facility's inpection letter dated September 29, 2008. A notice of violation will be issued for the failure to
have a CIP plan as required by the collection system permit. If a CIP plan is not developed further
enforcement action will initiated.
Is system free of known points of bypass? ■ n n n
If no, describe type of bypass and location
Is a 24-hour notification sign posted at ALL pump stations? ■ n n n
# Does the sign include:
Instructions for notification? ■ n n n
Page: 3

Permit: WQCS00123 Owner - Facility: Heater Utilities Inc
Inspection Date: 05/12/2009 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Pump station identifier? ■ rl 0 0
24-hour contact numbers ■ n n n
If no, list deficient pump stations
# Do ALL pump stations have an "auto polling" feature/SCADA? ■ 0 ❑ 0
Number of pump stations 12
Number of pump stations that have SCADA 0
Number of pump stations that have simple telemetry 12
Number of pump stations that have only audible and visual alarms 0
Number of pump stations that do not meet permit requirements 0
# Does the permittee have a root control program? 0 0 ❑ ■
# If yes, date implemented?
Describe:
Comment: Only pump stations number 3 and 5 were inspected.
Inspections
Yes
No
NA
NE
Are maintenance records for sewer lines available?
■
n
n
n
Are records available that document pump station inspections?
■
n
n
n
Are SCADA or telemetry equipped pump stations inspected at least once a week?
■
n
n
n
Are non-SCADA/telemetry equipped pump stations inspected every day?
n
n
■
n
Are records available that document citizen complaints?
n
n
■
# Do you have a system to conduct an annual observation of entire system?
■
n
n
n
# Has there been an observation of remote areas in the last year?
n
n
n
■
Are records available that document inspections of high -priority lines?
n
n
n
■
Has there been visual inspections of high -priority lines in last six months?
■
n
n
n
Comment: If the facility is not currently doing so please document inspections of high
priority lines.
Operation & Maintenance Requirements
Yes
No
NA
NE
Are all log books available?
■
n
n
n
Does supervisor review all log books on a regular basis?
■
Q
Q
Does the supervisor have plans to address documented short-term problem areas?
■
n
00
What is the schedule for reviewing inspection, maintenance, & operations logs and problem areas?
Page: 4

Permit: WQCS00123 Owner - Facility: Heater Utilities Inc
Inspection Date: 05/12/2009 Inspection Type: Compliance Evaluation Reason for Visit: Routine
Are maintenance records for equipment available? ■ n n n
Is a schedule maintained for testing emergency/standby equipment? D n n ■
What is the schedule for testing emergency/standby equipment?
Do pump station logs include
Inside and outside cleaning and debris removal?
■
n
n
n
Inspecting and exercising all valves?
■
n
n
n
Inspecting and lubricating pumps and other equipment?
■
n
n
n
Inspecting alarms, telemetry and auxiliary equipment?
■
n
n
n
Is there at least one spare pump for each pump station w/o pump reliability?
n
n
■
n
Are maintenance records for right-of-ways available?
❑
n
■
o
Are right-of-ways currently accessible in the event of an emergency?
■
n
n
n
Are system cleaning records available?
■
n
n
n
Has at least 10% of system been cleaned annually?
■
n
n
n
What areas are scheduled for cleaning in the next 12 months?
Is a Spill Response Action Plan available?
■
n
n
n
Does the plan include:
24-hour contact numbers
■
n
n
n
Response time
■
n
n
n
Equipment list and spare parts inventory
■
n
n
n
Access to cleaning equipment
■
n
n
n
Access to construction crews, contractors, and/or engineers
■
n
n
n
Source of emergency funds
■
n
n
n
Site sanitation and cleanup materials
■
n
n
n
Post-overflow/spill assessment
■
n
n
n
Is a Spill Response Action Plan available for all personnel?
■
n
n
n
Is the spare parts inventory adequate?
n
n
n
■
Comment:
Records
Yes
No
NA
NE
Are adequate records of all SSOs, spills and complaints available?
n
n
■
n
Are records of SSOs that are under the reportable threshold available?
00
■
n
Page 5

Permit: WQCS00123 Owner - Facility: Heater Utilities Inc
Inspection Date: 05/12/2009 Inspection Type: Compliance Evaluation
Do spill records indicate repeated overflows (2 or more in 12 months) at same location?
If yes, is there a corrective action plan?
Is a map of the system available?
Does the map include:
Pipe sizes
Pipe materials
Pipe location
Flow direction
Approximate pipe age
Number of service taps
Pump stations and capacity
If no, what percent is complete?
List any modifications and extensions that need to be added to the map
# Does the permittee have a copy of their permit?
Comment:
Monitoring and Reporting Requirements
Are copies of required press releases and distribution lists available?
Are public notices and proof of publication available?
# Is an annual report being prepared in accordance with G.S. 143-215.1 C?
# Is permittee compliant with all compliance schedules in the permits?
If no, which one(s)?
Comment:
Reason for Visit: Routine
❑❑■❑
❑❑■0
■❑❑❑
■❑❑❑
■❑❑❑
■❑❑❑
■❑❑❑
■
❑
Cl
❑
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❑❑❑■
Yes No NA NE
Page: 6

AOUA.
1
Aqua North Carolina, Inc. Thomas J. Roberts
202 MacKenan Court President and Chief
Cary, NC 27511 Operating Officer
June 30, 2009
Ms. Belinda S. Henson
Regional Supervisor
Surface Water Protection Section
Fayetteville Region
225 Green Street, Suite 714
Fayetteville, NC 28301-5043
Re: Notice of Violation, NOV-2009-PC-0442
Permit No: WQSC00123
Woodlake Country Club Collection System
Moore County
Dear Ms. Henson:
T: 919.653.5770
F: 919.460.1788
[e-mail]
www.aquanorthcarolina.com
This letter is in response to the collection system NOV dated May 19, 2009, requiring
Aqua North Carolina (Aqua) to develop a Capital Improvement Plan for the collection
system.
Each year Aqua creates a capital budget for water and wastewater improvements
statewide. Specific to the Woodlake collection system, Aqua plans to request the
following capital improvements for 2010.
• Renovate lift station # 1
• Renovate lift station #2
If you have any questions or comments, please contact Roger Tupps or Trent Parker in
our Cary office at [phone] or [phone], respectively.
Sizzek/
Thomas J. R erts
President and COO
RECEIVED
JUL 0 2 2009
BY:
An Aqua America Company

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CO Heater Utilities, Inc.
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I Thomas J. Roberts, President
heater Utilities, Inc.
202 Mackenan Ct.
Cary, NC 27511 ?020
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