WQCSD0664_Compliance Evaluation Inspection_20191031

ROY COOPER
Governor
MICHAEL S. REGAN
Secretary
LINDA CULPEPPER
Director
Certified Mail # 7017 1450 0001 6450 4878
Return Receipt Requested
Kim Mullins
Quarterstone Farm Homeowners Association
PO Box 4408
Greensboro, NC 27404-4408
NORTH CAROLINA
Environmental Quality
October 31, 2019
Subject: Deemed Permitted Wastewater Collection System Inspection Report
System Number WQCSD0664
Quarterstone Farm Collection System
Guilford County
Dear Permittee:
On October 3, 2019, Paul DiMatteo of the Division of Water Resources (Division), Winston-Salem Regional Office
met with Matt Smith and Neil McDuffy of Research and Analytical Labs to conduct a Compliance Evaluation Inspection of
the above referenced Deemed Permitted Wastewater Collection System.
The inspection consists of (1) a review of documentation demonstrating compliance with 15A NCAC
02T .0403, which regulates wastewater collection systems that are not individually permitted, and (2) an on -
site inspection of several collection system components. The attached inspection form notes the areas that
were evaluated for the inspection, with notable findings outlined as follows.
1. Operation and Maintenance Plan - .0403(a)(3) requires an operation and maintenance plan to be developed and
implemented. Such a plan was not available for review during the inspection; operators thought they had such a
plan but were unable to locate it before the inspection.
2. Grease Control - .0403(a)(8)(B) requires a grease control program to be in place that includes bi-annual
distribution of grease educational materials to users of the collection system. Operators said they believed
education material was distributed once per year, but documentation was not available. Material should be
distributed twice per year and the distributions documented as required.
Documentation - .0403(a)(10) requires documentation to be kept showing compliance with the other sections of
the Rule. Documentation should be kept noting any maintenance and checks performed during pump station
inspections, annual general system observations and grease material distribution.
Site Inspections
1. Pump Stations — Both pump stations were inspected. At the pump station directly across from the wastewater
treatment plant, the audible alarm did not work. Operators explained that the electrical panel was recently
replaced and the alarm didn't work. At the other pump station, the telemetry system was inoperable, but a
representative from the phone company was on site to evaluate the system during the inspection. Please ensure
that alarms are operating correctly.
D E Q�� North Carolina Department of Environmental Quality I Division of Water Resources
Winston-Salem Regional Office 1 450 West Hanes Mill Road, Suite 300 I Winston-Salem, North Carolina 27105
Noah caaouNA ^
n.P. MorMw­L.IOWHV /� 336.776.9800

Requested Response
Within 30 days of receipt of this letter, please submit a plan to address the issues noted above for review.
If you should have any questions, please do not hesitate to contact Paul DiMatteo at [phone] or our
office at [phone].
Sincerely,
DocuS�igf<nedby:
�w. l c. ,ider
145B49E225C94EA...
Lon T. Snider, Regional Supervisor
Water Quality Regional Operations Section
Winston-Salem Regional Office
Division of Water Resources, NCDEQ
Enclosures — Inspection Report, Copy of 15A NCAC 02T .0403
CC: DWR Laserfiche Files
R & A Labs via Email [e-mail]

Permit: WQCSD0664
SOC:
County: Guilford
Region: Winston-Salem
Contact Person: Kim Mullins
Directions to Facility:
System Classifications:
Primary ORC:
Secondary ORC(s):
On -Site Representative(s):
Related Permits:
Compliance Inspection Report
Effective: 09/06/17 Expiration: Owner: Quarterstone Farm Homeowners Association
Effective: Expiration: Facility: Quarterstone Farm Collection System
PO Box 49576
Inspection Date: 10/03/2019
Primary Inspector: Paul DiMatteo
Secondary Inspector(s):
Title:
Entry Time: 12:30PM
Certification:
Greensboro NC 27419
Phone: [phone]
Phone:
Exit Time: 01:45PM
Phone: [phone]
Reason for Inspection: Routine Inspection Type: Collection System Inspect Non Sampling
Permit Inspection Type: Deemed permitted collection system management and operation
Facility Status: ❑ Compliant Not Compliant
Question Areas:
Miscellaneous Questions General Grease Control
Spills/Response Plan Inspections Pump Stations
(See attachment summary)
Page 1 of 5

Permit: WQCSD0664 Owner - Facility: Quarterstone Farm Homeowners Association
Inspection Date: 10/03/2019 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Inspection Summary:
Page 2 of 5

Permit: WQCSD0664
Inspection Date: 10/03/2019
Owner - Facility: Quarterstone Farm Homeowners Association
Inspection Type : Collection System Inspect Non Sampling Reason for Visit:
Routine
General
Yes No NA NE
# Is this system a satellite system?
❑
0 ❑ ❑
# If Yes, what is system name or permit number?
Is there a overall sewer system map?
❑ ❑ ❑
Does the map include:
Pipe sizes
❑
❑ ❑
Pipe materials (PVC, DIP, etc)
❑
❑ ❑
Pipe location
❑
❑ ❑
# Flow direction
❑
❑ ❑
# Approximate pipe age
❑
❑ ❑
# Pump station ID, location and capacity
❑
❑ ❑
# Force main air release valve location & type
❑
❑ ❑
# Location of satellite connections
❑
❑ ❑
Are system maintenance records maintained?
0
❑ ❑ ❑
Comment: There was a map available.
The previous inspection, from when the system was individually
permitted, noted that the map
did have pipe size, location, flow direction, and pipe age.
Grease Control Yes No NA NE
Is grease/sewer education program documented with req'd customer distribution? ❑ ❑ ❑
# Are other types of education tools used like websites, booths, special meetings, etc? ❑ ❑ ❑
If Yes, what are they? (This can reduce mailing to annual.)
For public systems, is there a Grease Control Program via an ordinance/agreement? ❑ ❑ ❑
If Yes, does it require grease control devices at applicable locations? ❑ ❑ ❑
Is the Grease Control Program enforced via periodic inspections/records review? ❑ ❑ ❑
Is action taken against violators? ❑ ❑ 0 ❑
Comment: Operators said that the management company sends out grease material once per year, but
documentation was not on site during the inspection.
Spills and Response Action Plan
Yes No NA NE
# Is system free of known points of bypass?
❑ ❑ ❑
If No, describe type of bypass and location
# Have there been any sewer spills in the past 3 years?
❑
❑ ❑
If Yes, were they reported to the Division if meeting the reportable criteria?
❑
❑ ❑
If applicable, is there documentation of press releases and public notices issued?
❑
❑ ❑
Are all spills or sewer related issues/complaints documented?
❑
❑ ❑
# Are there repeated overflows/problems (2 or more in 12 months) at same location?
❑
❑ ❑
# If Yes, is there a corrective action plan?
❑
❑ ❑
Page 3 of 5

Permit: WQCSD0664 Owner - Facility: Quarterstone Farm Homeowners Association
Inspection Date: 10/03/2019 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Is a Spill Response Action Plan available?
Is a Spill Response Action Plan available for all personnel?
Does the plan include:
❑■❑❑
❑❑❑■
# 24-hour contact numbers
❑
❑ ❑
# Response time
❑
❑ ❑
# Equipment list and spare parts inventory
❑
❑ ❑
# Access to cleaning equipment
❑
❑ ❑
# Access to construction crews, contractors, and/or engineers
❑
❑ ❑
# Source of emergency funds
❑
❑ ❑
# Site sanitation and cleanup materials
❑
❑ ❑
# Post-overflow/spill assessment
❑
❑ ❑
Comment: Spill plan - operators said they used to have a notebook with all the contractor information but it
wasn't available during the inspection.
Inspections Yes No NA NE
Are adequate maintenance records maintained? ❑ ❑ ❑
Are pump stations being inspected at the required frequency? ❑ ❑ ❑
Is at least one complete functionality test conducted weekly per pump station? ❑ ❑ ❑
Is there a system or plan in place to observe the entire system annually? ❑ ❑ ❑
Is the annual inspection documented? ❑ ❑ ❑
# Does the system have any high -priority lines/locations? ❑ ❑ ❑
Are inspections of HPL documented at least every 6 months? ❑ ❑ ❑
Are new lines being added to the HPL list when found or created? ❑ ❑ 0 ❑
Comment: Operators said that the entire system is walked every month when R&A employees read water
meters, but nothing really documented this. I suggested marking down on a spreadsheet when
this is done and any notable findings.
Pump Stations Yes No NA NE
Please list the Pump Stations Inspected:
Pump stations 1 & 2
# Number of duplex or larger pump stations in system 2
# Number of vacuum stations in system 0
# Number of simplex pump stations in system 0
# Number of simplex pump stations in system serving more than one building 0
How many pump/vacuum stations have:
# A two-way "auto polling" communication system (SCADA) installed? 0
# A simple one-way telemetry/communication system (auto -dialer) installed? 2
For pump stations inspected:
Are they secure with restricted access? 0 ❑ ❑ ❑
Page 4 of 5

Permit: WQCSD0664 Owner - Facility: Quarterstone Farm Homeowners Association
Inspection Date: 10/03/2019 Inspection Type : Collection System Inspect Non Sampling Reason for Visit:
Routine
Were they free of by-pass structures/pipes?
0
❑ ❑ ❑
Were wet wells free of excessive grease/debris?
❑ ❑ ❑
# Do they all have telemetry installed?
❑ ❑ ❑
Is the telemetry system functional?
❑ ❑ ❑
Is a 24-hour notification sign posted ?
0
❑ ❑ ❑
Does the sign include:
Owner Name?
❑
❑ ❑
Pump station identifier?
❑
❑ ❑
# Address?
❑
❑ ❑
Instructions for notification?
0
❑ ❑ ❑
24-hour emergency contact numbers?
0
❑ ❑ ❑
Are audio and visual alarms present?
0
❑ ❑ ❑
Are audio and visual alarms operable?
0
❑ ❑ ❑
# Is there a backup generator or bypass pump connected?
0
❑ ❑ ❑
If tested during inspection, did it function properly?
0
❑ ❑ ❑
Is the back-up system tested at least bi-annually under normal operating conditions?
0
❑ ❑ ❑
# Does it have a dedicated connection for a portable generator?
0
❑ ❑ ❑
# Is the owner relying on portable units in the event of a power outage?
❑
0 ❑ ❑
# If Yes, is there a distribution plan?
❑
❑ 0 ❑
If Yes, what resources (Units/Staff/Vehicles/etc) are included in Plan?
# Does Permittee have the approved percentage of replacement simplex pumps?
❑
❑ 0 ❑
Is recordkeeping of pump station inspection and maintenance program adequate?
❑
0 ❑ ❑
Do pump station logs include at a minimum:
Inside and outside cleaning and debris removal?
❑
0 ❑ ❑
Inspecting and exercising all valves?
❑
0 ❑ ❑
Inspecting and lubricating pumps and other equipment?
❑
0 ❑ ❑
Inspecting alarms, telemetry and auxiliary equipment?
❑
0 ❑ ❑
Comment: At the main pump station. next to the wastewater treatment plant. thev mark pump station
inspections by checking a log sheet next to the DMR. However, the check only marks that an
inspection was done, not what was done. A similar log for the other pump station wasn't
available.
Telemetry at PS#2 wasn't working but an AT&T technician was on site during the inspection to
fix it.
Audible alarm at PS#1 wasn't working during the inspection and should be repaired.
Page 5 of 5