WQCSD0537_Annual Report_20190827

1
WASTEWATER COLLECTIONS
AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
July 1, 2018 - June 30, 2019
RECEIVED/Nt;(JEQ/DWR
AUG 2 7 Oil
Water Quality
Permitting$egtion
jegi
Aetteville ::
Hi OWN UTILITY
Fayetteville Public Works Commission

Fayetteville Public Works Commission enjoyed another year of truly excellent performance at both of our
treatment plants and the collection systems which they serve. Outside of upset conditions during Hurricane
Florence, we had no permit exceedances at either treatment plant, which is an extraordinary accomplishment
given the myriad of regulatory requirements we must meet. Our plants have been recognized by the NC
Department of Environmental Quality as "Exceptionally Performing Facilities." We had 38 events where
sewage was released from the collection system, and these occurrences were mostly due to factors beyond our
control or were related to Hurricane Florence. At both the treatment plants and in our sewage collection
systems, this is an extremely high level of service and system reliability that we will strive to maintain. The
following provides a summary of all collection system overflows and treatment plant permit exceedances.
Collections Systems
General Information
Facility/System Name: Collection System
Responsible Entity: Public Works Commission of the City of Fayetteville, Town of Stedman,
NORCRESS, and Kelly Hills/Slocomb Road Water and Sewer District
Person in Charge/Contact: Chris Rainey,PE
[phone]
Applicable Permit(s): (PWC) WQCS00007, (Stedman) WQCSD0537, (Norcress) WQCS00353
Description of Collection Systems
The following description of collection systems is for the Public Works Commission of the City of Fayetteville
and the three peunitted entities with which PWC maintains operation and maintenance agreements.
The Public Works Commission of the City of Fayetteville's sanitary sewer collection system is separated into
two basins, the Cross Creek and the Rockfish Creek basins. The collection system consists of approximately
1,293 miles of sewer mains varying in size and material and also includes 74 sewer pumping stations. In
addition, 12 privately owned pumping stations are operated and maintained per 0 & M agreements. Main sizes
range from 6"to 60". Wastewater is collected from approximately 85,465 customers in the City of Fayetteville
and surrounding Cumberland County area. The PWC serves approximately 21 Industrial, 6 Wholesale, 5,671
Non-Residential, 255 Flat Rate Non-Residential, 71,944 Residential, and 7,503 Flat Rate Residential customers.
PWC also provides wastewater service to 83 City of Fayetteville sites and to 15 Public Works Commission
sites. The wastewater is conveyed to the Cross Creek and Rockfish Creek Water Reclamation Facilities.
Since March 2001, PWC has operated and maintained the Town of Stedman sanitary sewer system, owned by
the Town of Stedman. The system serves approximately 583 customers (516 residential and 67 non-residential)
and consists of approximately 22.1 miles of sanitary sewer mains and 4 pumping stations. The wastewater from
Stedman is conveyed to the Rockfish Creek Water Reclamation Facility.
In September 2005, PWC began operation and maintenance of the NORCRESS (Wade, Godwin, and Falcon)
sanitary sewer system, owned by Cumberland County. The system serves 480 customers (418 residential and
62 non-residential) and consists of approximately 35.3 miles of sanitary sewer mains and 4 pumping stations.
The wastewater from NORCRESS is conveyed to the Cross Creek Water Reclamation Facility.
PWC also maintains and operates the Kelly Hills / Slocomb Road Water & Sewer District sanitary sewer
collection system, owned by Cumberland County. The system serves approximately 101 customers (all
residential) and consists of approximately 4.5 miles of sanitary sewer mains. The wastewater from Kelly Hills /
Slocomb Road Water& Sewer District is conveyed to the Cross Creek Water Reclamation Facility.

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Public Works Commission of the City of.Fayetteville WQCS00007 - Summary of Collections System
Performance for Fiscal Year (July 2018—June 2019)
During the Fiscal Year July 2018 —June 2019, approximately 11.6 billion gallons of wastewater were conveyed
to the Cross Creek and Rockfish Creek Water Reclamation Facilities. Sanitary sewer overflows totaling
4,839,740 gallons or .0040% of total gallons conveyed were reported to the NC Department of Environment
and Natural Resources, Water Quality Division. Monthly estimates are as follows:
Month Gallons Month Gallons
July 445 January 7760
August 225 February 5013
September 4,759,972 March 12,190
October 32,715 April 10,415
November 1853 May 100
December 7865 June 1187
Public Works Commission Collections System Performance for Fiscal Year (July 2018-June 2019)
(continued)
Sanitary sewer overflow events in which volumes exceeding 1,000 gallons overflowed or reached surface
waters are included in the monthly estimates and are shown separately as follows:
Event 1: Date: 7/17/18 Gallons: 600
Location:
5466 Yadkin Road
Description:
No active spill was occurring at the time PWC on call personnel arrived on site, but there was evidence in the
roadway and curb line of a spill. During evaluation of the spill staff removed manhole cover and sewer exited
from the manhole and ran down the roadway/curb line and entered a nearby storm drainage system. Manhole
cover was immediately put back in place and ended the spill incident.
Corrective measures:
The sewer main was jet rodded to clear the grease blockage and allow the sewer system to resume normal flow.
The debris at the spill site was cleaned up and the storm drainage system adjacent to the spill was cleaned and
flushed with potable water.
Event 2: Date: 9/15/18 Gallons: 1,117
Location:
5423 Corporation Drive—LS#73
Fayetteville Public Works Commission
-3 -

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Description:
This SSO was the result of regional flooding and subsequent power outages related to Hurricane Florence. The
lift station continued normal operation during the stow" event until upstream flows inundated the lift station.
Corrective measures:
Forecasts called for varying levels of impact from Hurricane Florence. All lift stations were inspected, tested,
generators fueled, etc. in preparation for the hurricane. Additional contractor resources, thru various mutual aid
groups, were obtained to support the NORCRESS,PWC, and Stedman systems.
Event 3: Date: 9/16/18 Gallons: 242,012
Location:
873 Three Wood Drive (Baywood S/D)—LS#14
Description:
This SSO was the result of regional flooding and subsequent power outages related to Hurricane Florence. The
lift station continued normal operation during the storm event until upstream flows inundated the lift station.
Corrective measures:
Forecasts called for varying levels of impact from Hurricane Florence. All lift stations were inspected, tested,
generators fueled, etc. in preparation for the hurricane. Additional contractor resources, thru various mutual aid
groups, were obtained to support the NORCRESS, PWC, and Stedman systems.
Event 4: Date: 9/16/2018 Gallons: 13,424
Location:
3395 Dunn Road—LS#88
Description:
This SSO was the result of regional flooding and subsequent power outages related to Hurricane Florence. The
lift station continued normal operation during the storm event until upstream flows inundated the lift station.
Corrective measures:
Forecasts called for varying levels of impact from Hurricane Florence. All lift stations were inspected, tested,
generators fueled, etc. in preparation for the hurricane. Additional contractor resources, thru various mutual aid
groups,were obtained to support the NORCRESS,PWC, and Stedman systems.
Event 5: Date: 9/17/2018 Gallons: 950
Location:
407 South King Street(manhole in street)
Fayetteville Public Works Commission
-4-

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Description:
This SSO was the result of regional flooding and surcharging of the collection system due to Hurricane
Florence.
Corrective measures:
Regional flooding led to elevated river and creek levels, inundating the collection system at this location. Upon
flows equalizing and surcharged conditions subsiding the spill incident ended.
Event 6: Date: 9/18/2018 Gallons: 34,515
Location:
4563 Penny Stone Drive
Description:
This SSO was the result of regional flooding due to Hurricane Florence and on 9/18/18, the Rockfish WWTP
partially shut down the influent screw pumps resulting in a surcharged condition in the collection system
upstream.
Corrective measures:
Upon flows equalizing at the treatment facility and surcharged conditions subsiding in the upstream collection
system the spill incident ended. Wastewater and wastewater residue in and along the roadway was removed and
the affected area was treated with lime and odor counteractant.
Event 7: Date: 9/18/18 Gallons: 1,162,975
Location:
4990 Doc Bennett Road
Description:
This SSO was the result of regional flooding due to Hurricane Florence and on 9/18/18, the Rockfish WWTP
partially shut down the influent screw pumps resulting in a surcharged condition in the collection system
upstream.
Corrective measures:
Upon flows equalizing at the treatment facility and surcharged conditions subsiding in the upstream collection
system the spill incident ended. It was verified that the spill ended by visual inspection on 9/21/18. Wastewater
residue was removed from the easement area and the area treated with lime and odor counteractant.
Event 8: Date: 9/18/18 Gallons: 34,230
Location:
4531 Penny Stone Drive
Fayetteville Public Works Commission
-5-

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Description:
This SSO was the result of regional flooding due to Hurricane Florence and on 9/18/18, the Rockfish WWTP
partially shut down the influent screw pumps resulting in a surcharged condition in the collection system
upstream.
Corrective measures:
Upon flows equalizing at the treatment facility and surcharged conditions subsiding in the upstream collection
system the spill incident ended. It was verified by visual inspection that the spill incident ended on 9/20/18. No
cleanup was required due to heavy dilution with flood waters.
Event 9: Date: 9/18/18 Gallons: 1,136,850
Location:
405 Vanstory Street
Description:
This SSO was the result of regional flooding due to Hurricane Florence and on 9/18/18, the Rockfish WWTP
partially shut down the influent screw pumps resulting in a surcharged condition in the collection system
upstream.
Corrective measures:
Upon flows equalizing at the treatment facility and surcharged conditions subsiding in the upstream collection
system the spill incident ended. Wastewater and wastewater residue in and along the roadway was removed and
the affected area was treated with lime and odor counteractant.
Event 10: Date: 9/18/18 Gallons: 1,724,400
Location:
South King Street at Locust Street
Description:
This SSO was the result of regional flooding due to Hurricane Florence and on 9/18/18 the Cross Creek WWTP
was inundated with rainfall. The treatment facility experienced extremely high influent flows which
overwhelmed the treatment process,resulting in surcharged conditions in the upstream collection system.
Corrective measures:
Upon flows equalizing at the treatment facility and surcharged conditions subsiding in the upstream collection
system the spill incident ended. Spill was determined to be ended on 9/21/18 based on visible inspection. No
cleanup was necessary due to the heavy dilution from the flood waters.
Fayetteville Public Works Commission
-6-

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Event 11: Date: 9/18/2018 Gallons: 300
Location:
Rehder Drive @ Trista Lane—manhole in the street
Description:
This SSO was the result of regional flooding due to Hurricane Florence and on 9/18/18, the Rockfish WWTP
partially shut down the influent screw pumps resulting in a surcharged condition in the collection system
upstream.
Corrective measures:
Upon flows equalizing at the treatment facility and surcharged conditions subsiding in the upstream collection
system the spill incident ended. It was verified by visual inspection that the spill incident ended on 9/18/18. No
cleanup was required due to heavy dilution with flood waters.
Event 12: Date: 9/19/2018 Gallons: 4,216
Location:
926 Carver Street—aerial pipe crossing
Description:
Regional flooding and high winds associated with Hurricane Florence resulted in the 12" cast iron aerial pipe
crossing being damaged by a falling tree. The falling tree was located adjacent to the sewer easement and fell
on top of the aerial crossing during the storm.
Corrective measures:
Combination vacuum/jetter trucks maintained flow levels in the upstream manhole ending the spill incident.
The tree was cut and removed from the sewer pipe. The damaged section of main was cut out and replaced with
a section of ductile iron pipe and mechanical fittings. No cleanup was required due to the heavy dilution of
wastewater with flood waters.
Event 13: Date: 9/19/2018 Gallons: 14,122
Location:
4551 Penny Stone Drive—manhole behind the house
Description:
This SSO was the result of regional flooding due to Hurricane Florence and on 9/18/18, the Rockfish WWTP
partially shut down the influent screw pumps resulting in a surcharged condition in the collection system
upstream.
Fayetteville Public Works Commission
-7-

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Corrective measures:
Upon flows equalizing at the treatment facility and surcharging conditions subsiding in the collection system,
the spill incident ended and was verified upon inspection on 9/20/18. No cleanup was required due to the heavy
dilution of wastewater with flood waters.
Event 14: Date: 9/19/2018 Gallons: 141,075
Location:
1712 Troy Drive—manhole in the street
Description:
Regional flooding led to elevated river and creek levels, inundating the Neal Street Lift Station #11. The lift
station experienced extremely high influent flows which overwhelmed the lift station, resulting in surcharged
conditions in the upstream collection system.
Corrective measures:
Upon flows equalizing at the lift station and surcharged conditions subsiding in the upstream collections system,
the spill incident ended and was verified by inspection on 9/20/18. No clean up required due to the heavy
dilution of wastewater with flood waters.
Event 15: Date: 9/20/2018 Gallons: 418
Location:
4013 East Dale Drive—bypass pumping system at LS#41
Description:
During a site visit by Lift Station personnel, the pipe fitting connection on the bypass hose failed, allowing
sewer to exit from the bypass pumping system.
Corrective measures:
Lift Station personnel immediately shut down pumps and isolated a valve ending the spill incident. Wastewater
exiting bypass pumping system entered an unnamed tributary and was highly diluted due to elevated flood
waters. Wastewater residue was reclaimed and the affected area was treated with lime and odor counteractant.
Event 16: Date: 10/9/2018 Gallons: 32,700
Location:
6828 Willow Court—manhole in easement
Description:
This SSO was the result of a debris blockage. Debris removed was remnants of a recent sewer main
rehabilitation project. The contractor had installed a CIPP liner in the sewer main and apparently had left some
pieces of cut/scrap liner in the pipe.
Fayetteville Public Works Commission
-8 -

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Corrective measures:
The sewer main was jet rodded to clear the debris blockage and end the spill incident. Main cleaning, cctv
inspections, and manhole inspections began on 10/10/18 and were completed. All debris was removed from the
sewer main. Wastewater residue at the spill location was removed and the area treated with lime and odor
counteractant.
Event 17: Date: 11/14/2018 Gallons: 840
Location:
6217 Falkland Court—manhole in easement
Description:
This SSO was the result of a root blockage. Due to the extent of the root blockage sanitary sewer exited the
manhole in the easement area and went into an adjacent catch basin and then into McPherson Creek.
Corrective measures:
The sewer main was jet rodded to clear the root blockage and end the spill incident. The effected line segment
was televised and the remaining roots were mechanically removed. Wastewater entering the drainage system
was heavily diluted due to a rainfall event. Wastewater residue was vacuumed/removed from the affected area
and the area was treated with lime and odor counteractant. Main cleaning and CCTV inspections upstream and
downstream of the spill location began on 11/16/18.
Event 18: Date: 11/19/2018 Gallons: 120
Location:
905 Kensington Park Road—manhole in street
Description:
This SSO was the result of a grease blockage in the sewer main.
Corrective measures:
The sewer main was jet rodded to clear the grease blockage and end the spill incident. Wastewater exiting from
the manhole ran down the roadway/curb line and entered a nearby storm drainage system. The affected
roadway and storm drain was cleaned and vacuumed to reclaim the wastewater. The affected spill area was also
treated with lime and odor counteractant. Main cleaning and CCTV inspections at the spill location began on
11/19/18.
Event 19: Date: 11/26/2018 Gallons: 640
Location:
872 Santiato Drive—manhole in the street
Fayetteville Public Works Commission
-9-

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Description:
This SSO was the result of a grease blockage in the sewer main. There was not an active spill taking place at
the time of PWC response to the sight, but there was evidence that a spill had occurred.
Corrective measures:
The sewer main was jet rodded to clear the grease blockage. Wastewater which had exited the manhole had run
down the roadway and the curb line and entered into a nearby stojin drainage system. The affected roadway
and storm drain was cleaned and vacuumed to reclaim the wastewater. The affected area was treated with lime
and odor counteractant. Main cleaning and CCTV inspections at the spill location began on 11/29/18.
Event 20: Date: 12/5/2018 Gallons: 6,750
Location:
2118 Ancon Drive—manhole in the easement
Description:
This SSO was due to vandalism of a manhole and the placement of foreign objects in the manhole.
Corrective measures:
The sewer main was jet rodded in an attempt to clear the debris blockage. Manhole entry was performed to
begin removing the foreign materials which were manually placed in the manhole. The removal of the debris
ended the spill incident. Wastewater residue was removed from the spill location along with the illegally
dumped debris. A locking ring and cover was installed on the manhole to replace the existing ring and cover.
The affected spill area was treated with lime and odor counteractant. A police report was created and filed with
the local police department.
Event 21: Date: 12/8/2018 Gallons: 50
Location:
2717 Colgate Drive—manhole in street
Description:
This SSO was caused by debris which was inadvertently deposited in a sewer manhole by a contractor.
Corrective measures:
There was not an active spill at the time that PWC arrived on site, but there was evidence of a spill in the street
and the curb line. Inspection of the manhole revealed that asphalt had been introduced into the manhole during
recent paving operations by a contractor. Manhole entry was performed to manually remove the asphalt debris
while combination vacuum/jetter trucks maintained system sewer flows. The sewer main upstream and
downstream of the subject manhole was cleaned after removal of the debris from the manhole. No cleanup was
required of the street, curb line, and affected storm drainage system as a winter storm led to significant rainfall
at the spill location. The low volume of sewer entering the storm drainage system was heavily diluted by storm
water runoff. The sewer main upstream and downstream of the subject manhole was televised on 12/10/18 to
confirm that debris removal was complete.
Fayetteville Public Works Commission
- 10-

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Event 22: Date: 12/11/2018 Gallons: 600
Location:
416 Robeson Street—manhole in the street
Description:
This SSO was the result of a grease blockage in the sewer main.
Corrective measures:
The sewer main was jet rodded to clear the blockage and end the spill incident. The wastewater exiting from
the manhole ran down the roadway/curb line and entered a nearby storm drainage system. The affected area
was cleaned and vacuumed to reclaim the wastewater and the stoiiii drain was flushed with potable water. The
affected pavement area was also treated with odor counteractant. Main cleaning and CCTV inspections at the
spill location began on 12/11/18.
Event 23: Date: 12/12/18 Gallons: 210
Location:
704 Ellis Street—manhole in street
Description:
This SSO was the result of a grease blockage in the sewer main.
Corrective Measures:
The sewer main was jet rodded to clear the grease blockage and end the spill incident. Wastewater which was
exiting from the manhole ran down the roadway and curb line and entered a nearby storm drainage system. The
affected roadway was cleaned and vacuumed to reclaim the wastewater. The affected pavement area was
treated with odor counteractant. Main cleaning and CCTV inspections at the spill location began on 12/12/18.
Event 24: Date: 12/13/18 Gallons: 5
Location:
6709 Brookshire Street—PWC cleanout at rear of property
Description:
This SSO was the result of a blockage caused by a contractor working on the PWC sewer main. PWC was
called to the location to address a report of a lateral stoppage. Upon arriving at the address it was found that the
resident had removed the cleanout cap and there was evidence of a spill present. During PWC's attempts to
hydraulically clear the lateral there was a release from the cleanout due to PWC's operation. It was determined
that the actual cause of the lateral stoppage was the deformities with the recently installed liner in the sewer
main.
Fayetteville Public Works Commission
- 11 -

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Corrective Measures:
A recent PWC sewer main rehabilitation project, done by a contractor, led to the main trunk line being lined
with a CIPP liner. During the lining process deformities in the liner were present which resulted in a blockage
of the service lateral for the subject location. PWC's rehabilitation contractor responded and corrected the
deformities in the liner to resolve the issue. The affected area was treated with lime and odor counteractant.
Event 25: Date: 1/3/19 Gallons: 20
Location:
255 Ann Street—sewer main under the new bridge
Description:
This SSO was the result of a contractor removing a plug in an existing sewer main as part of the installation of a
new section of sewer main. This was a City of Fayetteville contractor working on the Ann Street bridge project.
Corrective Measures:
Current bridge construction at the subject location required sanitary sewer utilities to be temporarily rerouted to
accommodate utility service to the upstream customer. As part of the new bridge construction,the City of
Fayetteville contractor installed a casing through the north bridge end bent for the installation of the permanent
sanitary sewer main. The contractor removed the sewer plug from the upstream manhole and began installing
the permanent piping. Upon partial installation of the piping, wastewater exited from the pipe and end bent
casing. The contractor attempted to re-plug the upstream manhole, but was unsuccessful due to a malfunction
of the air supply connector. The contractor immediately notified PWC and a crew responded and successfully
plugged the line in question at the upstream manhole ending the spill incident.
Event 26: Date: 1/20/19 Gallons: 4,400
Location:
3361 Footbridge Lane—manhole in street
Description:
This SSO was the result of a grease blockage in the sewer main.
Corrective Measures:
The sewer main was jet rodded to clear the grease blockage and end the spill incident. Wastewater existing
from the manhole ran down the roadway and the curb line and entered a nearby storm drainage system. The
affected roadway was cleaned and vacuumed to remove the wastewater and the affected storm drain nearest the
discharge location was cleaned to remove the wastewater residue. Main cleaning and CCTV inspections at the
spill location began on 1/22/19.
Fayetteville Public Works Commission
- 12-

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Event 27: Date: 1/20/19 Gallons: 2,150
Location:
3310 South Peak Drive—manhole outside pavement
• Description:
This SSO was discovered while PWC maintenance personnel were working to stop a nearby SSO and clear that
blockage. The grease from the initial blockage was broken loose when it was cleared and the grease went to the
nearby lift station and clogged the pumps resulting in a high well alarm.
•
Corrective Measures:
A combination vacuum/jetter truck maintained the lift station wet well until the pumps could be unclogged and
made operational again. PWC staff discovered the overflowing manhole during their transit to decant liquid
from their debris body from the initial SSO on Footbridge Lane. The overflowing manhole is the discharge
manhole for the force main from the lift station in question. The overflow occurred twice during the incident
period, of which both times staff immediately contacted the PWC lift station staff to have them stop the lift
station pumps ending the spill incident. It was determined that both pumps were simultaneously in operation to
address the high well alarm at the station. Running both pumps simultaneously overwhelmed the downstream
gravity sewer and resulted in the overflow. When it was discovered that the manual operation of the pumps was
causing the overflow the lift station staff reduced pumping to a single pump allowing the downstream collection
system to return to normal flow. Wastewater exited from the manhole and ran down the roadway/curb line and
entered a nearby storm drainage system. The affected area was treated with lime and odor counteractant. Main
cleaning and CCTV inspections at the spill location began on 1/22/19.
Event 28: Date: 2/13/19 Gallons: 4,988
Location:
3200 Natal Street—manholes behind industry
Description:
This SSO was caused by grease and debris blockages in the sewer main.
Corrective Measures:
The sewer main was jet rodded to clear the grease and debris blockage and end the spill incident. At the time of
the spill there were five consecutive manholes overflowing. Two of the manholes were PWC owned and three
were owned by the private industry. Wastewater exited from all five manholes and some of the wastewater was
contained to the driveway and an adjacent grassy area. Some of the wastewater was able to reach a drainage
swell and run to a private pond. All of the wastewater exiting the manholes was heavily diluted due to a rainfall
event on 2/12/19. Wastewater was observed at all of the low lying areas in the spill location. . All areas of
ponding wastewater were vacuumed to reclaim the wastewater and the areas treated with lime and odor
counteractant. Main cleaning and CCTV inspections were completed.
Fayetteville Public Works Commission
- 13 -

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Event 29: Date: 03/06/19 Gallons: 8,250
Location:
705 Robeson Street—manhole in easement on creek bank
Description:
PWC maintenance staff was replacing a section of 18" cast iron aerial sewer pipe while the line segment was
under bypass. During the bypass operation, the air connection port on the sewer plug failed allowing the air to
escape and deflate the plug.
Corrective Measures:
PWC personnel stationed at the suction manhole identified the malfunction immediately and implemented
pump and haul operations until the air connection port could be replaced. Once the fitting was replaced and the
plug re-inflated the incident ended. Wastewater exited from the manhole around the new piping which was
being installed. Once the aerial crossing pipe was installed the plug and the bypass system were removed and
the flow returned to normal.
Event 30: Date: 3/19/19 Gallons: 2,340
Location:
714 Westmont Drive—manhole in street and customer cleanout
Description:
This SSO was caused by debris in the sewer line.
Corrective Measures:
The sewer main was jet rodded to clear the debris blockage and end the spill incident. Wastewater exiting form
the manhole and the customer's cleanout entered the storm drainage system immediately discharging to a
drainage tributary. Wastewater and waste residue in the roadway and the customer's yard has been removed
and the areas cleaned up. The wastewater in the short span of the storm drainage system has been reclaimed.
The affected areas were treated with lime and odor counteractant. Main cleaning and CCTV inspections
upstream and downstream of the spill location began on 3/19/19. Misaligned pipe joints which were discovered
during CCTV inspection will be evaluated and corrected promptly.
Event 31: Date: 3/22/19 Gallons: 900
Location:
2536 Tracy Hall Road - 54" aerial pipe crossing entering reclamation facility
Description:
This SSO was caused by the WWTP being taken offline for an inspection of the influent grit chamber. In order
to complete that task and for the safety of the dive team both influent screw pumps were shut down around
9:53am. At around 10:10am PWC staff identified drips at three pipe joints during a routine inspection of the
aerial crossing which was unrelated to the WWTP work.
Fayetteville Public Works Commission
- 14-

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Corrective Measures:
Upon identifying the leaks, field personnel opened the upstream and downstream manholes and noticed
surcharging conditions were present. WWTP staff was notified of the incident and they advised WRC staff of
what was going on at the plant with the shutdown. WWTP staff turned the screw pumps back on around
10:31am and field staff verified that the leakage had ended around 11:10am. Upstream and downstream
manholes were revisited to verify that the surcharge conditions had ended. No cleanup was required as
wastewater exiting pipe joints made direct contact with actively moving groundwater immediately entering
Rockfish Creek.
Event 32: Date: 3/28/19 Gallons: 150
Location:
1812 Conover Drive—manhole in street
Description:
The PWC lateral lining contractor was installing lateral liners along Conover Drive. As part of the process, a
"packing/launch rig"is inserted into the collector main via sewer manholes. The rig is maneuvered into
position at the service connections to begin the insertion process. Once positioned the packer is inflated to
protect the liner and the resin. The packer has flow thru capabilities; however it is not ideal for high flow
conditions. As a result,the collections system surcharged and wastewater exited from a manhole in the street.
Corrective Measures:
A PWC project inspector arrived at the work site around 11:45am and parked near the subject manhole; at the
time of his arrival there was not a spill occurring. The inspector walked to the contractor's work location, spoke
with the contractor, and returned to his vehicle to complete paperwork. Upon his return to the vehicle, he
noticed that wastewater was exiting the manhole. He immediately made contact with the contractor requesting
that the packer unit be deflated. During this time period other construction activity in/near the work zone was
occurring. Water Distribution personnel were flushing a nearby hydrant due to a water quality issue. The
hydrant was opened around 10:30am and was closed around 12:30pm. Wastewater exiting the manhole mixed
with the flushing runoff at its point of entry to the storm drain, heavily diluting the wastewater. The contactor
immediately deflated the packer unit ending the spill incident. The pavement and curb line were cleaned to
remove wastewater residue. No cleanup of the storm drainage was performed since the wastewater was heavily
diluted with potable water from the flushing operation.
Event 33: Date: 4/10/19 Gallons: 15
Location:
5744 Waters Edge Drive—PWC cleanout at the edge of the lake
Description:
This SSO was caused by a third party septic contractor. The contractor contacted PWC requesting assistance
with a service lateral blockage. Upon arrival PWC staff discovered that the plumber had removed the PWC
cleanout cap resulting in a sewer release.
Fayetteville Public Works Commission
- 15-

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Corrective Measures:
The contractor entered the customer's cleanout with a"blow bag" and had also entered the PWC cleanout with
a rodding machine which resulted in the sewer release. PWC asked the contractor to stop their operations and
when they did the spill ended. PWC staff took over the operation and cleared the stoppage from the service
line. The stoppage was actually on the customer's side of the service.
Event 34: Date: 4/12/19 Gallons: 75
Location:
5426 Osage Court - sewer lateral in rear of property at drainage corridor
Description:
A plumbing company notified PWC of a service lateral blockage with potential damage to the lateral piping.
Upon PWC response and evaluation of the issue, it was determined that the City of Fayetteville storm drainage
installation project caused a separation of the service lateral from the sewer main. This resulted in a sewer
release during the plumber's attempts to clear the blockage.
Corrective Measures:
PWC on call personnel responded immediately to assist the plumber in evaluating the issue and providing a
temporary fix until a permanent, corrective action could be completed by the City's contractor. Due to conflicts
with the newly installed storm drainage, PWC staff installed a temporary holding tank immediately behind the
residence and implemented pump and haul measures The pump and haul system was in place until the
permanent repair could be completed by the City contractor.
Event 35: Date: 4/22/19 Gallons: 10,200
Location:
5350 Silver Pine Drive - manholes in easement area
Description:
This SSO was caused by vandalism of the sewer system. A manhole cover was removed and debris placed into
the manhole. The debris included logs, sticks, a cooler, and other miscellaneous trash.
Corrective Measures:
The sewer main was jet rodded to clear the blockage and end the spill incident. Manhole entry was performed
to remove the vandalism materials. Main cleaning and CCTV inspections to verify debris removal were
completed on 4/24/19. Locking rings and covers were installed on 4/22/19 to prevent access by the vandals.
The wastewater residue was removed from the spill location and the area treated with lime and odor
counteractant. A police report was completed and is on file.
Fayetteville Public Works Commission
- 16-

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Event 36: Date: 6/4/19 Gallons: 4
Location:
234 Green Street—manhole behind the church playground in creek bank
Description: This SSO was discovered during routine inspections of the collections system. It was identified
that wastewater was seeping thru the cracks in the manhole wall. The subject manhole and 18" aerial crossing
were structurally evaluated after Hurricane Matthew and Hurricane Florence. During the evaluations there was
creek bank erosion that was deemed to be significant enough to warrant replacement/relocation of the existing
manhole and aerial crossing. Engineering design has been completed and the preconstruction conference was
held on 6/5/19.
Corrective Measures:
PWC staff responded and sealed the leaking areas on the manhole. The seal was placed on the exterior and
interior of the manhole. No cleanup was required since the volume of the spill was so low.
Event 37: Date: 6/26/19 Gallons: 1,150
Location:
3609 Ridgecrest Avenue—manhole in the street
Description:
This SSO was caused by the bypass pump running out of fuel on a PWC sewer rehabilitation project. The
contractor was installing a liner in an 18"gravity sewer main. As part of the process a sewer bypass system was
set up to bypass flows from the smaller collector main and was being maintained by the contractor. During the
operation a contractor employee noticed sewer exiting from a manhole and immediately called the PWC project
coordinator over that project. .
Corrective Measures:
The contractor's staff responded to the SSO and began evaluating what had caused the over flow. It was
determined that the bypass pump had run out of fuel. Due to the pump being out of fuel the collection system
surcharged and a spill occurred. The contractor had the pump vendor send the fuel truck to the site to fuel the
pump back up. Once fueled the pump was started back up and the spill incident ended. The wastewater exiting
the manhole entered a nearby storm drainage system,which discharged into a wet drainage ditch. The
pavement area, curb line, and the affected storm drains were cleaned to remove wastewater residue. All liquid,
wastewater, and groundwater were vacuumed/reclaimed from the wet drainage ditch. Due to the natural
erosion of the drainage ditch a ponding area had been created in the channel allowing for full containment of the
wastewater.
Fayetteville Public Works Commission
- 17-

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Town of Stedman WQCSD0537 - Summary of Collections System Performance for Fiscal Year (July
2018—June 2019)
During the Fiscal Year July 2018 — June 2019, approximately 46.6 million gallons of wastewater were
conveyed to the PWC collection system and treated at the Rockfish Creek Water Reclamation Facility. There
were not any reportable sanitary sewer overflows reported to the NC Department of Environment and Natural
Resources, Water Quality Division.
NORCRESS WQCS00353 - Summary of Collections System Performance for Fiscal Year (July 2018 —
June 2019)
During the Fiscal Year July 2018 — June 2019, approximately 49.2 million gallons of wastewater were
conveyed to the PWC collection system and treated at the Cross Creek Water Reclamation Facility. There were
not any reportable sanitary sewer overflows reported to the NC Department of Environment and Natural
Resources, Water Quality Division.
Kelly Hills -Summary of Collections System Performance for Fiscal Year (July 2018—June 2019)
During the Fiscal Year July 2018 —June 2019, approximately 1.3 million gallons of wastewater were conveyed
to the PWC collection system and treated at the Cross Creek Water Reclamation Facility. No reportable
sanitary sewer overflows were reported to the NC Department of Environment and Natural Resources, Water
Quality Division.
Note: Copies of sanitary sewer overflows are on file at the Public Works Commission's Water Resources
Construction Department located at 955 Old Wilmington Road
Treatment Systems
General Information
Facility/System Name: Cross Creek Water Reclamation Facility
Responsible Entity: Public Works Commission of the City of Fayetteville
Persons in Charge/Contact: Michael Scott McCoy,Facilities Supervisor
[phone]
Wendell "Chuck" Baxley, Facilities Manager
[phone]
Applicable Permit(s): NPDES NC0023957
WQ0000527
NCGNE1080
Fayetteville Public Works Commission
- 18-

2018-2019 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Description of Treatment Process
The Cross Creek facility is permitted to process 25 million gallons per day (MGD) of wastewater. The
treatment processes consist of an influent pump station, mechanical bar screens, grit removal, primary
clarification, activated sludge system with nitrification, secondary clarification, filtration, disinfection, and de-
chlorination. Biosolids generated by these processes are stabilized through anaerobic digestion and recycled as
a fertilizer and soil conditioner to various land application sites.
Summary of Treatment System Performance for Fiscal Year (July 2018—June 2019)
The Cross Creek Water Reclamation Facility consistently met all permit requirements in the fiscal year except
for the upset conditions during and immediately following Hurricane Florence. Hurricane Florence produced
extreme flooding, multiple power outages and unprecedented plant flows in the Cumberland County Region.
Below are the non-compliance issues experienced due to the natural disaster.
1. Monthly average violation on ammonia due to upset conditions during extreme flow event.
2. Weekly (9/16-9/20/18) average violation on CBODS due to upset conditions during extreme flow event.
3. Failure to meet daily average of not less than 5.0 mg/1 on D.O. on 9/18/18.
Treatment Systems
General Information
Facility/System Name: Rockfish Creek Water Reclamation Facility
Responsible Entity: Public Works Commission of the City of Fayetteville
Persons in Charge/Contact: Michael Scott McCoy, Facilities Supervisor
[phone]
Wendell"Chuck" Baxley, Facilities Manager
[phone]
Applicable Permit(s): NPDES NC0050105
WQ0000527
NCGNE061
Description of Treatment Process
The Rockfish Creek facility is permitted to process 21 million gallons per day (MGD) of wastewater. The
treatment processes consist of an influent pump station, mechanical bar screens, grit removal, activated sludge
system with nitrification, secondary clarification, filtration, disinfection and de-chlorination. Biosolids
generated by these processes are stabilized through aerobic digestion and recycled as a fertilizer and soil
conditioner to various land application sites.
Fayetteville Public Works Commission
- 19-

2017-2018 WASTEWATER COLLECTIONS AND TREATMENT SYSTEMS
ANNUAL PERFORMANCE REPORT
Summary of Treatment System Performance for Fiscal Year (July 2018-June 2019)
The Rockfish Creek Water Reclamation Facility consistently met all permit requirements in the fiscal year
except for the upset conditions during and immediately following Hurricane Florence. Hurricane Florence
produced extreme flooding, multiple power outages and unprecedented plant flows in the Cumberland County
Region. Below are the non-compliance issues experienced due to the natural disaster.
1. Weekly (9/16-9/20/18) average violation on CBOD5, fecal and ammonia due to upset conditions during
extreme flow event.
2. Failure to meet daily average of not less than 6.0 mg/1 on D.O. on 9/17-9/24/18 due to extreme flow event.
3. Monthly average on ammonia due to extreme flow event.
Notification and Certification
Prevention
During the time from July 2018 - June 2019, PWC made the following efforts to reduce overflows as associated
with grease:
• Conducted a public information campaign that included radio & television advertising; information in
quarterly customer newsletter; and several customer targeted messages about proper grease and wipes
disposal.
• Provided approximately 1500 "Fat Trapper" grease disposal containers to customers as part of "Cease
the Grease" Education program.
• Conducted priority cleaning and rehabilitation of"targeted problem" sewer lines.
• Conducted 12 phone broadcasts targeted to customers in identified grease problem areas.
Notification
The report shall be available on the Fayetteville Public Works Commission's web site (www.faypwc.com) and
at the PWC Communications/Community Relations Office (910-223-4009). A statement of availability will be
included in customers' billing.
Certification
I certify under penalty of law that this report is complete and accurate to the best of my knowledge. I further
certify this report has been made available to the users or customers of the named system and those users have
been notified of its availability.
a•-ef,s-,-04/ g/20//
M. J. oland Date
Chief Operating Officer-Water Resources Division
Fayetteville Public Works Commission